[{"additionalPlain":"The salary range for this position is $50000 - $68000 annually.\n \nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n \n \n#LI-Remote\n#LI-PS1\n","additional":"<div><span style=\"font-size: 16px;\">The salary range for this position is</span><strong style=\"font-size: 16px;\"> $50000 - $68000 </strong><span style=\"font-size: 16px;\">annually.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application<br></span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote</span></div>\n<div><span style=\"font-size: 16px;\">#LI-PS1</span></div>","categories":{"commitment":"EE Full-Time","department":"Revenue Growth","location":"United States","team":"Affiliates","allLocations":["United States"]},"createdAt":1778146642955,"descriptionPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nWho You Are\nYou are looking for an opportunity to bring your creative, organized, and strategic thinking to a role that allows you to impact the success of others. Leveraging your sales-minded entrepreneurial spirit through creative outreach strategies to engage and recruit potential affiliates to join the HighLevel program. Your excellent communication skills and working knowledge of the marketing technology landscape will serve you well as you impact and expand the largest channel of HighLevel customer acquisition.\n","description":"<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Who You Are</strong></div>\n<div><span style=\"font-size: 16px;\">You are looking for an opportunity to bring your creative, organized, and strategic thinking to a role that allows you to impact the success of others. Leveraging your sales-minded entrepreneurial spirit through creative outreach strategies to engage and recruit potential affiliates to join the HighLevel program. Your excellent communication skills and working knowledge of the marketing technology landscape will serve you well as you impact and expand the largest channel of HighLevel customer acquisition.</span></div>","id":"8385e775-062c-4adb-8ef6-7e643661f753","lists":[{"text":"What You'll Be Doing:","content":"\n<li>Measure success against affiliate program growth KPIs and metrics</li>\n<li>Regularly collaborate with Sales, Marketing, and Departmental leadership to develop and deploy ongoing Affiliate recruitment strategies</li>\n<li>Prospect and identify an ongoing targeted list of potential affiliates</li>\n<li>Create personalized strategies for existing affiliate quarterly goals and targets&nbsp;</li>\n<li>Orchestrate existing and prospective affiliate landing pages and pre-defined affiliate offers</li>\n<li>Other duties may be assigned</li>\n\n<div>&nbsp;</div>"},{"text":"What You'll Bring:","content":"\n<li>Bachelor’s Degree or Equivalent SaaS Experience required&nbsp;</li>\n<li>2+ Years of Digital Marketing, Agency Sales, Account Management or Business Development experience</li>\n<li>Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO</li>\n<li>Comfort in public speaking and presentations to a variety of audiences</li>\n<li>Proficiency in professional writing and or basic copywriting skills</li>\n<li>A strong technical aptitude to help our users succeed with the HighLevel software</li>\n<li>Experience working with and or ability to learn the use of various CRM Systems</li>\n<li>Working Knowledge of the following applications strongly preferred</li>\n<li>Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media</li>\n"}],"text":"Affiliate Land Manager - Sales","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Who You Are</strong></div>\n<div><span style=\"font-size: 16px;\">You are looking for an opportunity to bring your creative, organized, and strategic thinking to a role that allows you to impact the success of others. Leveraging your sales-minded entrepreneurial spirit through creative outreach strategies to engage and recruit potential affiliates to join the HighLevel program. Your excellent communication skills and working knowledge of the marketing technology landscape will serve you well as you impact and expand the largest channel of HighLevel customer acquisition.</span></div>","descriptionBodyPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nWho You Are\nYou are looking for an opportunity to bring your creative, organized, and strategic thinking to a role that allows you to impact the success of others. Leveraging your sales-minded entrepreneurial spirit through creative outreach strategies to engage and recruit potential affiliates to join the HighLevel program. Your excellent communication skills and working knowledge of the marketing technology landscape will serve you well as you impact and expand the largest channel of HighLevel customer acquisition.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/8385e775-062c-4adb-8ef6-7e643661f753","applyUrl":"https://jobs.lever.co/gohighlevel/8385e775-062c-4adb-8ef6-7e643661f753/apply"},{"additionalPlain":"EEO Statement:\nAt HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!</p>\n<p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy </a>before submitting your application</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Revenue Growth","location":"United States","team":"Affiliates","allLocations":["United States"]},"createdAt":1776693680794,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are\nYou are a detail-oriented and proactive team member who enjoys working in fast-paced environments. You are eager to learn about affiliate marketing, performance tracking, and customer growth strategies.You are comfortable executing tasks, following playbooks, and supporting affiliate partners with day-to-day needs. You take ownership of your responsibilities, communicate clearly, and are open to feedback to continuously improve.\n\n\n\n","description":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>\n<h3><strong>Who You Are</strong></h3>\n<p>You are a detail-oriented and proactive team member who enjoys working in fast-paced environments. You are eager to learn about affiliate marketing, performance tracking, and customer growth strategies.You are comfortable executing tasks, following playbooks, and supporting affiliate partners with day-to-day needs. You take ownership of your responsibilities, communicate clearly, and are open to feedback to continuously improve.</p>\n<br><br><br></div>","id":"76e724b8-212f-4320-a622-d61a23ae4357","lists":[{"text":"What You Will Be Doing :","content":"<div>\n<h3><strong>Affiliate Support &amp; Execution</strong></h3>\n\n<li>\n<p>Support the management of affiliate partners by assisting with day-to-day communication and follow-ups</p>\n</li>\n<li>\n<p>Respond to affiliate queries and provide timely support based on defined processes and guidelines</p>\n</li>\n<li>\n<p>Help onboard new affiliates and ensure they understand basic platform usage and workflows</p>\n</li>\n\n<h3><strong>Campaign &amp; Activity Execution</strong></h3>\n\n<li>\n<p>Assist in executing outreach campaigns, including email follow-ups and engagement efforts</p>\n</li>\n<li>\n<p>Support activation of affiliates by following defined playbooks and engagement strategies</p>\n</li>\n<li>\n<p>Help maintain consistent communication with assigned affiliates to ensure ongoing engagement</p>\n</li>\n\n<h3><strong>Performance Tracking &amp; Reporting</strong></h3>\n\n<li>\n<p>Track affiliate activity and maintain accurate records in CRM and internal tools</p>\n</li>\n<li>\n<p>Support reporting by updating dashboards and sharing basic performance insights</p>\n</li>\n<li>\n<p>Flag any performance gaps or issues to the manager for further action</p>\n</li>\n\n<h3><strong>Pipeline &amp; Process Management</strong></h3>\n\n<li>\n<p>Ensure timely follow-ups on leads, trials, and affiliate interactions as per defined SLAs</p>\n</li>\n<li>\n<p>Maintain hygiene of CRM data and ensure all activities are logged accurately</p>\n</li>\n<li>\n<p>Follow established workflows and prioritize tasks based on team guidance</p>\n</li>\n\n<h3><strong>Collaboration</strong></h3>\n\n<li>\n<p>Work closely with internal teams such as Customer Success, Marketing, and Support to resolve affiliate queries</p>\n</li>\n<li>\n<p>Participate in team meetings, training sessions, and coaching discussions</p>\n</li>\n<li>\n<p>Implement feedback from managers and contribute to continuous improvement</p>\n</li>\n\n</div>"},{"text":"What You Will Bring :","content":"<div>\n<p><strong>Experience/Education/Certifications Required:</strong></p>\n\n<li>\n<p>Bachelor’s Degree or equivalent SaaS experience required.</p>\n</li>\n<li>\n<p>Minimum 2-5 years of experience in affiliate marketing, partnership management, performance marketing, or a closely related field with direct responsibility for revenue-generating partner portfolios.</p>\n</li>\n<li>\n<p>Proven track record managing high-value affiliate or influencer portfolios with measurable trial generation and/or revenue growth.</p>\n</li>\n<li>\n<p>Deep expertise in marketing funnel strategy: landing pages, email sequences, paid media, content marketing, and conversion rate optimization.</p>\n</li>\n<li>\n<p>Experience managing paid endorsement or sponsorship contracts including negotiation, deliverable tracking, and ROI analysis.</p>\n</li>\n<li>\n<p>Strong data fluency—comfortable with trial pacing, forecasting models, KPI dashboards, and translating numbers into strategic decisions.</p>\n</li>\n<li>\n<p>Experience with CRM systems and affiliate tracking platforms and analytics tools .</p>\n</li>\n<li>\n<p>Exceptional communication skills—able to provide clear, strategic counsel to high-profile partners including KOLs, celebrities, and influencers who operate at scale and expect proactive, rapid engagement.</p>\n</li>\n<li>\n<p>HighLevel platform experience or equivalent all-in-one SaaS marketing platform knowledge strongly preferred.</p>\n</li>\n\n</div>"}],"salaryRange":{"min":60000,"max":91500,"currency":"USD","interval":"per-year-salary"},"text":"Affiliate Manager II","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>\n<h3><strong>Who You Are</strong></h3>\n<p>You are a detail-oriented and proactive team member who enjoys working in fast-paced environments. You are eager to learn about affiliate marketing, performance tracking, and customer growth strategies.You are comfortable executing tasks, following playbooks, and supporting affiliate partners with day-to-day needs. You take ownership of your responsibilities, communicate clearly, and are open to feedback to continuously improve.</p>\n<br><br><br></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are\nYou are a detail-oriented and proactive team member who enjoys working in fast-paced environments. You are eager to learn about affiliate marketing, performance tracking, and customer growth strategies.You are comfortable executing tasks, following playbooks, and supporting affiliate partners with day-to-day needs. You take ownership of your responsibilities, communicate clearly, and are open to feedback to continuously improve.\n\n\n\n","hostedUrl":"https://jobs.lever.co/gohighlevel/76e724b8-212f-4320-a622-d61a23ae4357","applyUrl":"https://jobs.lever.co/gohighlevel/76e724b8-212f-4320-a622-d61a23ae4357/apply"},{"additionalPlain":"#LI-Remote #LI-TN1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>#LI-Remote #LI-TN1</div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Marketing","location":"India","team":"Certifications","allLocations":["India"]},"createdAt":1780429761588,"descriptionPlain":"Reports To: Director of Certifications\nLocation: India (Remote)\nAbout Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho you are: \nAs a HighLevel Certification Specialist, you thrive on utilizing HighLevel on a daily basis to CAPTURE new leads, NURTURE both new and existing clients, and CLOSE sales effectively. Your comfort with the platform extends to basic integrations and calendar functions, enabling seamless management of client interactions. Previous roles as appointment setters or virtual assistants for other HighLevel agencies may have equipped you with the necessary skills and familiarity.\nYour passion for teaching and learning is evident, as you recognize the value of continued education in mastering the intricacies of HighLevel. You understand that the proper setup of accounts, both as the Owner and the End User, is crucial for maximizing the platform's capabilities and ensuring successful outcomes for clients. Your commitment to excellence and attention to detail are reflected in your approach to every task, ensuring optimal performance and client satisfaction\n \nWhat You’ll Bring:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nStrong collaboration, time-management, and prioritization skills are critical to the success of this role.\nDemonstrated ability to solve problems and manage conflict.\nMust be a go-getter, not afraid to ask questions, and take accountability.\nStrong organizational skills and ability to manage multiple priorities at once.\nDesire and ability to work in a fast-paced start-up environment where your contributions matter, leading to significant personal career growth.\nCommitted to delivering high-quality content and have high attention to detail.\nAbility to work efficiently without compromising quality or accuracy.\nSelf-motivated and able to work independently while collaborating effectively within a remote team environment.\nExcellent written and verbal communication skills, with an ability to explain complex concepts in a simple and concise manner.\n \nWhat You’ll Do:\nConduct live proctored exams for candidates seeking certification in digital marketing disciplines, including but not limited to domain setup, lead capturing, funnel building, form setup, and calendar management. \nEnsure the integrity and security of the certification process by enforcing all exam procedures and protocols.\nMonitor candidates during exams to prevent cheating or unauthorized behavior.\nProvide technical support to candidates as needed to facilitate a smooth exam experience.\nMaintain accurate records of exam results and candidate information.\nCollaborate with the team to continuously improve exam processes and procedures.\nAssist in the development and review of exam content and materials as needed.\nStay informed about industry trends and best practices related to digital marketing certification.\nStay current with internal updates to keep content relevant and effective.\nIdentify when content needs to be updated and take appropriate action to ensure its accuracy and alignment with industry standards.\nCollecting users' feedback and improvement proposals.\nOther duties may be assigned and/or modified as business needs change.\nExperience/Education/Certifications Required:\nHigh School Diploma or equivalent required, applicable degree is a plus, but not necessary\nMinimum 1 year experience working in HighLevel\n2+ years of Customer Relations or Customer Service experience\n","description":"<p><strong>Reports To:&nbsp;</strong>Director of Certifications</p>\n<p><strong>Location: </strong>India (Remote)</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who you are:&nbsp;</strong></p>\n<p>As a HighLevel Certification Specialist, you thrive on utilizing HighLevel on a daily basis to CAPTURE new leads, NURTURE both new and existing clients, and CLOSE sales effectively. Your comfort with the platform extends to basic integrations and calendar functions, enabling seamless management of client interactions. Previous roles as appointment setters or virtual assistants for other HighLevel agencies may have equipped you with the necessary skills and familiarity.</p>\n<p>Your passion for teaching and learning is evident, as you recognize the value of continued education in mastering the intricacies of HighLevel. You understand that the proper setup of accounts, both as the Owner and the End User, is crucial for maximizing the platform's capabilities and ensuring successful outcomes for clients. Your commitment to excellence and attention to detail are reflected in your approach to every task, ensuring optimal performance and client satisfaction</p>\n<p>&nbsp;</p>\n<p><strong>What You’ll Bring:</strong></p>\n<p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>\n<ul>\n<li>Strong collaboration, time-management, and prioritization skills are critical to the success of this role.</li>\n<li>Demonstrated ability to solve problems and manage conflict.</li>\n<li>Must be a go-getter, not afraid to ask questions, and take accountability.</li>\n<li>Strong organizational skills and ability to manage multiple priorities at once.</li>\n<li>Desire and ability to work in a fast-paced start-up environment where your contributions matter, leading to significant personal career growth.</li>\n<li>Committed to delivering high-quality content and have high attention to detail.</li>\n<li>Ability to work efficiently without compromising quality or accuracy.</li>\n<li>Self-motivated and able to work independently while collaborating effectively within a remote team environment.</li>\n<li>Excellent written and verbal communication skills, with an ability to explain complex concepts in a simple and concise manner.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>What You’ll Do:</strong></p>\n<ul>\n<li>Conduct live proctored exams for candidates seeking certification in digital marketing disciplines, including but not limited to domain setup, lead capturing, funnel building, form setup, and calendar management.&nbsp;</li>\n<li>Ensure the integrity and security of the certification process by enforcing all exam procedures and protocols.</li>\n<li>Monitor candidates during exams to prevent cheating or unauthorized behavior.</li>\n<li>Provide technical support to candidates as needed to facilitate a smooth exam experience.</li>\n<li>Maintain accurate records of exam results and candidate information.</li>\n<li>Collaborate with the team to continuously improve exam processes and procedures.</li>\n<li>Assist in the development and review of exam content and materials as needed.</li>\n<li>Stay informed about industry trends and best practices related to digital marketing certification.</li>\n<li>Stay current with internal updates to keep content relevant and effective.</li>\n<li>Identify when content needs to be updated and take appropriate action to ensure its accuracy and alignment with industry standards.</li>\n<li>Collecting users' feedback and improvement proposals.</li>\n<li>Other duties may be assigned and/or modified as business needs change.</li>\n</ul>\n<p><strong>Experience/Education/Certifications Required:</strong></p>\n<ul>\n<li>High School Diploma or equivalent required, applicable degree is a plus, but not necessary</li>\n<li>Minimum 1 year experience working in HighLevel</li>\n<li>2+ years of Customer Relations or Customer Service experience</li>\n</ul>","id":"b03a0270-e75f-4a9f-b0b3-598d394d97d7","lists":[],"text":"Certification Specialist I","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>Reports To:&nbsp;</strong>Director of Certifications</p>\n<p><strong>Location: </strong>India (Remote)</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who you are:&nbsp;</strong></p>\n<p>As a HighLevel Certification Specialist, you thrive on utilizing HighLevel on a daily basis to CAPTURE new leads, NURTURE both new and existing clients, and CLOSE sales effectively. Your comfort with the platform extends to basic integrations and calendar functions, enabling seamless management of client interactions. Previous roles as appointment setters or virtual assistants for other HighLevel agencies may have equipped you with the necessary skills and familiarity.</p>\n<p>Your passion for teaching and learning is evident, as you recognize the value of continued education in mastering the intricacies of HighLevel. You understand that the proper setup of accounts, both as the Owner and the End User, is crucial for maximizing the platform's capabilities and ensuring successful outcomes for clients. Your commitment to excellence and attention to detail are reflected in your approach to every task, ensuring optimal performance and client satisfaction</p>\n<p>&nbsp;</p>\n<p><strong>What You&rsquo;ll Bring:</strong></p>\n<p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>\n<ul>\n<li>Strong collaboration, time-management, and prioritization skills are critical to the success of this role.</li>\n<li>Demonstrated ability to solve problems and manage conflict.</li>\n<li>Must be a go-getter, not afraid to ask questions, and take accountability.</li>\n<li>Strong organizational skills and ability to manage multiple priorities at once.</li>\n<li>Desire and ability to work in a fast-paced start-up environment where your contributions matter, leading to significant personal career growth.</li>\n<li>Committed to delivering high-quality content and have high attention to detail.</li>\n<li>Ability to work efficiently without compromising quality or accuracy.</li>\n<li>Self-motivated and able to work independently while collaborating effectively within a remote team environment.</li>\n<li>Excellent written and verbal communication skills, with an ability to explain complex concepts in a simple and concise manner.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>What You&rsquo;ll Do:</strong></p>\n<ul>\n<li>Conduct live proctored exams for candidates seeking certification in digital marketing disciplines, including but not limited to domain setup, lead capturing, funnel building, form setup, and calendar management.&nbsp;</li>\n<li>Ensure the integrity and security of the certification process by enforcing all exam procedures and protocols.</li>\n<li>Monitor candidates during exams to prevent cheating or unauthorized behavior.</li>\n<li>Provide technical support to candidates as needed to facilitate a smooth exam experience.</li>\n<li>Maintain accurate records of exam results and candidate information.</li>\n<li>Collaborate with the team to continuously improve exam processes and procedures.</li>\n<li>Assist in the development and review of exam content and materials as needed.</li>\n<li>Stay informed about industry trends and best practices related to digital marketing certification.</li>\n<li>Stay current with internal updates to keep content relevant and effective.</li>\n<li>Identify when content needs to be updated and take appropriate action to ensure its accuracy and alignment with industry standards.</li>\n<li>Collecting users' feedback and improvement proposals.</li>\n<li>Other duties may be assigned and/or modified as business needs change.</li>\n</ul>\n<p><strong>Experience/Education/Certifications Required:</strong></p>\n<ul>\n<li>High School Diploma or equivalent required, applicable degree is a plus, but not necessary</li>\n<li>Minimum 1 year experience working in HighLevel</li>\n<li>2+ years of Customer Relations or Customer Service experience</li>\n</ul>","descriptionBodyPlain":"Reports To: Director of Certifications\nLocation: India (Remote)\nAbout Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho you are: \nAs a HighLevel Certification Specialist, you thrive on utilizing HighLevel on a daily basis to CAPTURE new leads, NURTURE both new and existing clients, and CLOSE sales effectively. Your comfort with the platform extends to basic integrations and calendar functions, enabling seamless management of client interactions. Previous roles as appointment setters or virtual assistants for other HighLevel agencies may have equipped you with the necessary skills and familiarity.\nYour passion for teaching and learning is evident, as you recognize the value of continued education in mastering the intricacies of HighLevel. You understand that the proper setup of accounts, both as the Owner and the End User, is crucial for maximizing the platform's capabilities and ensuring successful outcomes for clients. Your commitment to excellence and attention to detail are reflected in your approach to every task, ensuring optimal performance and client satisfaction\n \nWhat You’ll Bring:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nStrong collaboration, time-management, and prioritization skills are critical to the success of this role.\nDemonstrated ability to solve problems and manage conflict.\nMust be a go-getter, not afraid to ask questions, and take accountability.\nStrong organizational skills and ability to manage multiple priorities at once.\nDesire and ability to work in a fast-paced start-up environment where your contributions matter, leading to significant personal career growth.\nCommitted to delivering high-quality content and have high attention to detail.\nAbility to work efficiently without compromising quality or accuracy.\nSelf-motivated and able to work independently while collaborating effectively within a remote team environment.\nExcellent written and verbal communication skills, with an ability to explain complex concepts in a simple and concise manner.\n \nWhat You’ll Do:\nConduct live proctored exams for candidates seeking certification in digital marketing disciplines, including but not limited to domain setup, lead capturing, funnel building, form setup, and calendar management. \nEnsure the integrity and security of the certification process by enforcing all exam procedures and protocols.\nMonitor candidates during exams to prevent cheating or unauthorized behavior.\nProvide technical support to candidates as needed to facilitate a smooth exam experience.\nMaintain accurate records of exam results and candidate information.\nCollaborate with the team to continuously improve exam processes and procedures.\nAssist in the development and review of exam content and materials as needed.\nStay informed about industry trends and best practices related to digital marketing certification.\nStay current with internal updates to keep content relevant and effective.\nIdentify when content needs to be updated and take appropriate action to ensure its accuracy and alignment with industry standards.\nCollecting users' feedback and improvement proposals.\nOther duties may be assigned and/or modified as business needs change.\nExperience/Education/Certifications Required:\nHigh School Diploma or equivalent required, applicable degree is a plus, but not necessary\nMinimum 1 year experience working in HighLevel\n2+ years of Customer Relations or Customer Service experience\n","hostedUrl":"https://jobs.lever.co/gohighlevel/b03a0270-e75f-4a9f-b0b3-598d394d97d7","applyUrl":"https://jobs.lever.co/gohighlevel/b03a0270-e75f-4a9f-b0b3-598d394d97d7/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<p><strong>EEO Statement:</strong><br>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</p>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.</p>","categories":{"commitment":"Employee India","department":"Platform","location":"India","team":"Platform","allLocations":["India"]},"createdAt":1777021791945,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","description":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></div>","id":"245a5ff2-058d-45f2-932a-c6d695044d1b","lists":[{"text":"About the Role:","content":"<div>We are looking for a Cloud Security Engineer with strong experience in Google Cloud Platform (GCP), Kubernetes (GKE), VPNs and Cloudflare to design, implement, and maintain secure cloud-native infrastructure. The ideal candidate will work closely with DevOps, SRE, and engineering teams to enforce security best practices across applications, networks, and infrastructure.</div>"},{"text":"Responsibilities:","content":"<div>\n<p><strong>-&gt; Cloud &amp; Infrastructure Security</strong></p>\n\n<li>Design and implement security controls across GCP environments</li>\n<li>Secure GKE clusters including RBAC, network policies, and workload identity</li>\n<li>Implement least privilege access (IAM) and enforce security boundaries</li>\n<li>Manage secrets using GCP Secret Manager</li>\n\n<p><strong>-&gt; Kubernetes Security (GKE)</strong></p>\n\n<li>Harden Kubernetes workloads and cluster configurations</li>\n<li>Implement&nbsp;Pod Security Standards (PSS),&nbsp;Network Policies &amp;&nbsp;Admission Controllers (OPA/Gatekeeper)</li>\n<li>Monitor and mitigate container vulnerabilities</li>\n\n<p><strong>-&gt; Network &amp; Edge Security (Cloudflare)</strong></p>\n\n<li>Configure and manage Cloudflare WAF, DDoS protection, and rate limiting</li>\n<li>Implement&nbsp;Zero Trust Access (ZTNA) policies</li>\n<li>Secure APIs using Cloudflare security features</li>\n<li>Manage DNS security and SSL/TLS configurations</li>\n\n<p><strong>-&gt; Monitoring, Detection &amp; Incident Response</strong></p>\n\n<li>Implement security monitoring using:&nbsp;<br>&nbsp; - GCP Cloud Logging &amp; Monitoring<br>&nbsp; - SIEM tools (e.g., Splunk, Datadog, Chronicle)</li>\n<li>Define alerting rules and respond to security incidents</li>\n<li>Conduct root cause analysis (RCA) and post-incident reviews</li>\n\n<p><strong>-&gt; Compliance &amp; Governance</strong></p>\n\n<li>Ensure compliance with standards such as ISO 27001, SOC2, CIS Benchmarks</li>\n<li>Perform regular security audits and vulnerability assessments</li>\n<li>Automate compliance checks using policy-as-code tools</li>\n\n</div>"},{"text":"Requirements:","content":"\n<li>Strong hands-on experience with Google Cloud Platform (GCP):&nbsp;IAM, VPC, Cloud Armor, Cloud Logging, Security Command Center</li>\n<li>Deep understanding of Kubernetes (GKE):<br>&nbsp; &nbsp; &nbsp;-&gt; RBAC, Network Policies, Ingress/Egress control<br>&nbsp; &nbsp; &nbsp;-&gt;Service Mesh (Istio) security concepts (mTLS, policies)</li>\n<li>Experience with Cloudflare [WAF, Zero Trust, Access, DNS, CDN security]</li>\n<li>Proficiency in at least one: Python / Go / Bash</li>\n<li>Experience with Terraform / Helm</li>\n"},{"text":"Nice to Have:","content":"<div>\n\n<li>Experience with service mesh security (Istio, Linkerd)</li>\n<li>Knowledge of Zero Trust architecture</li>\n<li>Exposure to multi-cloud environments</li>\n<li>Security certifications (e.g.,&nbsp;CISSP, CCSP, GCP Security Engineer)</li>\n\n</div>"}],"text":"Cloud Security Engineer","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","hostedUrl":"https://jobs.lever.co/gohighlevel/245a5ff2-058d-45f2-932a-c6d695044d1b","applyUrl":"https://jobs.lever.co/gohighlevel/245a5ff2-058d-45f2-932a-c6d695044d1b/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Marketing","location":"Dallas","team":"Events","allLocations":["Dallas"]},"createdAt":1773948204702,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\n \nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\n \nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n \nLearn more about us on our YouTube Channel or Blog Posts\n \nWho You Are\nYou are a highly organized, detail-oriented, and dependable professional who enjoys supporting community programs and ensuring operations run smoothly behind the scenes.\nYou thrive in execution-focused environments, where you can coordinate logistics, follow structured processes, and support teams in delivering consistent experiences. You enjoy working with community members, maintaining organization across multiple workflows, and ensuring tasks are completed with accuracy and efficiency.\nYou are comfortable working within defined frameworks, supporting day-to-day program operations, and escalating issues when needed. You bring a collaborative mindset and are eager to learn and grow within a fast-paced environment.\n","description":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</div>\n<div>&nbsp;</div>\n<div>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</div>\n<div>&nbsp;</div>\n<div>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</div>\n<div>&nbsp;</div>\n<div>Learn more about us on our&nbsp;<span style=\"caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span>&nbsp;or&nbsp;<span style=\"caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></div>\n<div>&nbsp;</div>\n<p><strong>Who You Are</strong></p>\n<p>You are a highly organized, detail-oriented, and dependable professional who enjoys supporting community programs and ensuring operations run smoothly behind the scenes.</p>\n<p>You thrive in execution-focused environments, where you can coordinate logistics, follow structured processes, and support teams in delivering consistent experiences. You enjoy working with community members, maintaining organization across multiple workflows, and ensuring tasks are completed with accuracy and efficiency.</p>\n<p>You are comfortable working within defined frameworks, supporting day-to-day program operations, and escalating issues when needed. You bring a collaborative mindset and are eager to learn and grow within a fast-paced environment.</p>","id":"c757adbf-5fb4-43e4-ad83-ed73d930625c","lists":[{"text":"What You’ll Be Doing","content":"<div>\n<p><strong>Chapter Launch &amp; Event Coordination</strong></p>\n\n<li>Support the launch of new local chapters under the guidance of the Manager, Community Programs.</li>\n<li>Coordinate event logistics, including venue communication, vendor coordination, catering, and AV setup.</li>\n<li>Execute approved communication campaigns (email, social, CRM) to support event attendance.</li>\n<li>Provide operational support for in-person and virtual chapter events.</li>\n<li>Track timelines and deliverables to ensure activities stay aligned with program plans.</li>\n\n<p><strong>Community Support &amp; Engagement</strong></p>\n\n<li>Act as an operational point of contact for volunteer chapter leaders.</li>\n<li>Support the onboarding of new leaders using standard templates and guidelines.</li>\n<li>Share event resources and materials to ensure consistency with program standards.</li>\n<li>Coordinate regular communication with chapter leaders and escalate concerns when required.</li>\n\n<p><strong>Monitoring &amp; Reporting</strong></p>\n\n<li>Track chapter activities using predefined metrics such as attendance and engagement.</li>\n<li>Support the collection of post-event feedback from leaders and attendees.</li>\n<li>Maintain dashboards, trackers, and documentation for program visibility.</li>\n<li>Share updates with the Manager, Community Programs on ongoing activities and gaps.</li>\n\n<p><strong>Operations &amp; Process Support</strong></p>\n\n<li>Maintain accurate internal documentation and chapter records.</li>\n<li>Document recurring challenges and share observations to support process improvements.</li>\n\n<p><strong>Vendor &amp; Stakeholder Coordination</strong></p>\n\n<li>Coordinate with vendors, speakers, sponsors, and internal stakeholders as part of event execution.</li>\n<li>Support vendor communication and documentation in partnership with the Manager.</li>\n<li>Track vendor deliverables and escalate issues when needed.</li>\n\n<p><strong>Compliance &amp; Risk Awareness</strong></p>\n\n<li>Follow established event compliance guidelines and approval processes.</li>\n<li>Identify potential risks and escalate appropriately.</li>\n<li>Ensure required documentation and approvals are completed as per process</li>\n\n<p><strong>What You’ll Bring</strong></p>\n\n<li>Experience supporting events, community programs, or operational activities.</li>\n<li>Strong attention to detail in managing timelines and logistics.</li>\n<li>Comfort working within structured playbooks and processes.</li>\n<li>Strong interpersonal skills when working with volunteer communities and internal teams.</li>\n<li>Clear written and verbal communication.</li>\n<li>Organized and reliable approach to stakeholder coordination.</li>\n<li>Familiarity with Google Workspace and CRM/email tools.</li>\n<li>Ability to manage multiple tasks while maintaining accuracy and consistency.</li>\n\n<p><strong>Experience / Education</strong></p>\n\n<li>1–3 years of experience in event coordination, community operations, or program support roles.</li>\n<li>Bachelor’s degree preferred (or equivalent practical experience).</li>\n<li>Experience supporting distributed events or community programs is a plus.</li>\n<li>Experience in SaaS or high-growth environments preferred.</li>\n\n<p>• • Willingness to travel up to 30% for events and chapter support.</p>\n</div>"}],"text":"Community Programs Coordinator","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</div>\n<div>&nbsp;</div>\n<div>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</div>\n<div>&nbsp;</div>\n<div>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</div>\n<div>&nbsp;</div>\n<div>Learn more about us on our&nbsp;<span style=\"caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span>&nbsp;or&nbsp;<span style=\"caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></div>\n<div>&nbsp;</div>\n<p><strong>Who You Are</strong></p>\n<p>You are a highly organized, detail-oriented, and dependable professional who enjoys supporting community programs and ensuring operations run smoothly behind the scenes.</p>\n<p>You thrive in execution-focused environments, where you can coordinate logistics, follow structured processes, and support teams in delivering consistent experiences. You enjoy working with community members, maintaining organization across multiple workflows, and ensuring tasks are completed with accuracy and efficiency.</p>\n<p>You are comfortable working within defined frameworks, supporting day-to-day program operations, and escalating issues when needed. You bring a collaborative mindset and are eager to learn and grow within a fast-paced environment.</p>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\n \nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\n \nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n \nLearn more about us on our YouTube Channel or Blog Posts\n \nWho You Are\nYou are a highly organized, detail-oriented, and dependable professional who enjoys supporting community programs and ensuring operations run smoothly behind the scenes.\nYou thrive in execution-focused environments, where you can coordinate logistics, follow structured processes, and support teams in delivering consistent experiences. You enjoy working with community members, maintaining organization across multiple workflows, and ensuring tasks are completed with accuracy and efficiency.\nYou are comfortable working within defined frameworks, supporting day-to-day program operations, and escalating issues when needed. You bring a collaborative mindset and are eager to learn and grow within a fast-paced environment.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/c757adbf-5fb4-43e4-ad83-ed73d930625c","applyUrl":"https://jobs.lever.co/gohighlevel/c757adbf-5fb4-43e4-ad83-ed73d930625c/apply"},{"additionalPlain":"The salary range for this position is $44,000 - $53,000 Annually.\n\nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information. This information is used solely for compliance with government recordkeeping and legal requirements. Providing this information is voluntary and will not affect your application status.\n\nWe recommend that you review our Privacy Policy before submitting your application.\n\n#LI-Remote #LI-KN1\n","additional":"<div>\n<h4><strong>The salary range for this position is $44,000 - $53,000 Annually.<br><br>Equal Employment Opportunity Information</strong></h4>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information. This information is used solely for compliance with government recordkeeping and legal requirements. Providing this information is voluntary and will not affect your application status.<br><br>We recommend that you review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy </a>before submitting your application.<br><br>#LI-Remote #LI-KN1</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Revenue Growth","location":"United States","team":"Customer Retention","allLocations":["United States"]},"createdAt":1778518504141,"descriptionPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\n\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n Learn more about us on our YouTube Channel or Blog Posts \n","description":"<div>\n<p><strong>About Us</strong></p>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br><br>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</p>\nLearn more about us on our<a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\"> YouTube Channel</a> or<a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\"> Blog Posts</a>&nbsp;</div>","id":"7f4109a4-57d7-4a0f-b8cc-b2603705d270","lists":[{"text":"Who You Are :","content":"<div>\n<p>As a <strong>Customer Retention Specialist</strong>, you're going to be customer-obsessed, proactively outreaching to customers at risk, and driven by results. You naturally spot risks before they turn into churn and take ownership of customer outcomes. You’re comfortable initiating meaningful conversations, handling objections with confidence, and turning at-risk customers into loyal advocates.</p>\n<p>You bring a consultative mindset to every interaction — listening first, diagnosing the real issue, and guiding customers toward solutions that reinforce the value of staying with HighLevel. Data signals like HealthScore drops, payment failures, cancellation intent, low product usage, and reactivation opportunities don’t intimidate you; they energize you.</p>\n<p>You thrive in fast-paced environments, communicate with clarity and empathy, and are motivated by measurable impact on retention, engagement, and revenue.</p>\n</div>"},{"text":"What You’ll Be Doing :","content":"<div>\n<p><strong>Proactive Outreach &amp; Engagement</strong></p>\n\n<li>\n<p>Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.</p>\n</li>\n<li>\n<p>Engage customers flagged for:</p>\n\n</li><li>\n<p>HealthScore decline</p>\n</li>\n<li>\n<p>Payment failures</p>\n</li>\n<li>\n<p>Cancellation intent</p>\n</li>\n<li>\n<p>Low product usage</p>\n</li>\n<li>\n<p>Reactivation opportunities</p>\n</li>\n\n\n<li>\n<p>Identify root causes behind customer concerns through active listening and discovery.</p>\n</li>\n<li>\n<p>Provide consultative guidance and structured solutions to retain and support customers.</p>\n</li>\n\n<p><strong>Retention &amp; Revenue Support</strong></p>\n\n<li>\n<p>Communicate the value of HighLevel’s services clearly and confidently.</p>\n</li>\n<li>\n<p>Handle objections professionally and work toward mutually beneficial outcomes.</p>\n</li>\n<li>\n<p>Identify opportunities for plan optimization, upgrades, or reactivation where appropriate.</p>\n</li>\n<li>\n<p>Support churn reduction and revenue retention goals through escalating recurring issues to leadership.</p>\n</li>\n\n<p><strong>Customer Experience &amp; Documentation</strong></p>\n\n<li>\n<p>Deliver personalized, positive support aligned with the company brand.</p>\n</li>\n<li>\n<p>Accurately log all interactions and update CRM records in GHL.</p>\n</li>\n<li>\n<p>Apply appropriate tags and track case outcomes for reporting and analysis.</p>\n</li>\n<li>\n<p>Maintain detailed documentation to support transparency and performance tracking.</p>\n</li>\n\n<p><strong>Continuous Improvement</strong></p>\n\n<li>\n<p>Identify trends and recurring challenges impacting retention.</p>\n</li>\n<li>\n<p>Provide feedback to leadership on improvement opportunities.</p>\n</li>\n<li>\n<p>Maintain strong product knowledge of HighLevel services and best practices.</p>\n</li>\n<li>\n<p>Take ownership of individual performance metrics and outreach targets.</p>\n</li>\n\n</div>"},{"text":"What You’ll Bring :","content":"<div>\n\n<li>\n<p>Strong English communication skills (verbal and written)</p>\n</li>\n<li>\n<p>Effective objection-handling and follow-up abilities</p>\n</li>\n<li>\n<p>Experience working in a remote environment with structured daily targets</p>\n</li>\n<li>\n<p>Organized, process-driven, and detail-oriented approach</p>\n</li>\n<li>\n<p>Familiarity with SaaS products and CRM systems (GHL experience is a plus)</p>\n</li>\n<li>\n<p>Working knowledge of Google Suite (Docs, Sheets, Calendar)</p>\n</li>\n<li>\n<p>Ability to multitask while maintaining quality</p>\n</li>\n<li>\n<p>Customer-focused mindset with high emotional intelligence</p>\n</li>\n<li>\n<p>Comfort operating in a fast-paced, data-driven environment</p>\n</li>\n<li>\n<p>Reliable high-speed internet and a distraction-free workspace</p>\n</li>\n\n</div>"},{"text":"Education & Experience :","content":"<div>\n\n<li>\n<p>Bachelor’s degree preferred&nbsp;</p>\n</li>\n<li>\n<p>2+ years of Customer Service or B2B Sales experience</p>\n</li>\n\n</div>"}],"text":"Customer Retention Specialist","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About Us</strong></p>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br><br>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</p>\nLearn more about us on our<a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\"> YouTube Channel</a> or<a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\"> Blog Posts</a>&nbsp;</div>","descriptionBodyPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\n\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n Learn more about us on our YouTube Channel or Blog Posts \n","hostedUrl":"https://jobs.lever.co/gohighlevel/7f4109a4-57d7-4a0f-b8cc-b2603705d270","applyUrl":"https://jobs.lever.co/gohighlevel/7f4109a4-57d7-4a0f-b8cc-b2603705d270/apply"},{"additionalPlain":"The salary range for this position is $114000 - $194000 annually.\n \nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n \n#LI-Remote #LI-SV1\n \n","additional":"<div><span style=\"font-size: 16px;\">The salary range for this position is</span><strong style=\"font-size: 16px;\"> $114000 - $194000 </strong><span style=\"font-size: 16px;\">annually.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><span style=\"font-size: 16px;\">We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.</span></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-SV1</span></div>\n<div>&nbsp;</div>","categories":{"commitment":"EE Full-Time","department":"Revenue Growth","location":"United States","team":"Customer Retention","allLocations":["United States"]},"createdAt":1777042925768,"descriptionPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n \nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n \nLearn more about us on our YouTube Channel or Blog Posts \n \nWho You Are: \nYou are a customer-obsessed retention leader who thrives at the intersection of customer experience, success, support, and operations. You excel at building high-performing teams that don’t just solve problems, they prevent them. You bring deep expertise in customer lifecycle management, churn prevention, early adoption, and de-escalation.\n \nYou know how to develop managers, scale programs, and use customer insights to drive measurable improvements in retention, NRR, and product adoption. You are energized by helping customers find value quickly and by creating an environment where teams feel empowered, accountable, and proud of the experience they deliver.\n \nAs the Director,Customer Retention, you will lead and evolve HighLevel’s retention engine across early adoption, de-escalation, frontline care, and customer value realization. You will partner closely with cross-functional teams to ensure customers achieve success in their first 90 days — the most critical driver of long-term retention.\n \nYou thrive in high-growth environments, take ownership of customer outcomes, and operate with a balanced mindset of strategy, operational excellence, and people leadership.\n \nWhat you'll be doing:\n","description":"<div>\n<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\"></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>&nbsp;</span></div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Who You Are:&nbsp;</strong></div>\n<div><span style=\"font-size: 16px;\">You are a customer-obsessed retention leader who thrives at the intersection of customer experience, success, support, and operations. You excel at building high-performing teams that don’t just solve problems, they prevent them. You bring deep expertise in customer lifecycle management, churn prevention, early adoption, and de-escalation.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You know how to develop managers, scale programs, and use customer insights to drive measurable improvements in retention, NRR, and product adoption. You are energized by helping customers find value quickly and by creating an environment where teams feel empowered, accountable, and proud of the experience they deliver.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As the Director,Customer Retention, you will lead and evolve HighLevel’s retention engine across early adoption, de-escalation, frontline care, and customer value realization. You will partner closely with cross-functional teams to ensure customers achieve success in their first 90 days — the most critical driver of long-term retention.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You thrive in high-growth environments, take ownership of customer outcomes, and operate with a balanced mindset of strategy, operational excellence, and people leadership.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What you'll be doing:</strong></div>","id":"12b68009-a274-4bc4-bb2a-ab80c3e76271","lists":[{"text":"Retention Leadership & Strategy","content":"\n<li>Lead and oversee 3 Customer Care/Retention teams (40+ members) focused on proactive resolution, engagement, and churn prevention.</li>\n<li>Rebuild the org from \"Customer Care” into a Retention &amp; De-Escalation Center designed to protect revenue and reduce churn at scale</li>\n<li>Create and operationalize retention frameworks that eliminate friction, close expectation gaps, and accelerate adoption.</li>\n\n<div>&nbsp;</div>"},{"text":"Early Adoption & Customer Health","content":"\n<li>Drive early activation, onboarding success, and value realization across the first 90 days, the period most correlated with long-term retention.</li>\n<li>Identify customer-risk patterns early and design playbooks that trigger proactive outreach before churn happens.</li>\n<li>Ensure the team is skilled and certified in all onboarding SOPs, including KO Calls and Implementation Calls.</li>\n\n<div>&nbsp;</div>"},{"text":"Cross-Functional Collaboration","content":"\n<li>Partner with Customer Success, Account Management, Support, Product, and Marketing to create a seamless, retention-driven customer journey.</li>\n<li>Translate frontline insights into product improvements, experience fixes, and revenue-impacting initiatives.</li>\n<li>Influence product roadmap decisions through customer insights, patterns, and root-cause analysis from frontline interactions.</li>\n\n<div>&nbsp;</div>"},{"text":"Operational Excellence","content":"\n<li>Own&nbsp; and run a revenue-retention operating model with clear KPIs tied to gross retention, save rate, activation milestones, and churn attribution</li>\n<li>Own and improve the metrics that matter, including:</li>\n<li><strong>Net Revenue Retention</strong></li>\n<li><strong>Early adoption rates</strong></li>\n<li><strong>Escalation deflection</strong></li>\n<li>Establish a performance system that measures and improves the quality, coverage, and speed of customer save motions and optimizes capacity and routing models so the highest-revenue and highest-risk customers receive prioritized attention</li>\n<li>Standardize SOPs, documentation, and workflows that allow retention operations to scale efficiently.</li>\n<li>Implement forecasting discipline for churn and saves, improving visibility of revenue risk and enabling proactive interventions</li>\n<li>Champion automation and process innovations that reduce manual effort and improve customer outcomes.</li>\n\n<div>&nbsp;</div>"},{"text":"Leadership & People Development","content":"\n<li>Lead, coach, and develop frontline managers and team leads — building a leadership bench that can scale with the org.</li>\n<li>Foster a culture of high accountability, continuous improvement, and customer-centric problem solving.</li>\n<li>Own capacity planning, staffing forecasts, and headcount alignment to support organizational growth.</li>\n\n<div>&nbsp;</div>"},{"text":"What You’ll Bring:","content":"\n<li>12+ of experience, a proven track record of improving Gross &amp; Net Revenue Retention in a SaaS environment, with clear playbooks that moved the needle (early adoption, de-escalation, save motions, product activation).</li>\n<li>5+ years managing managers, with proven success leading large teams of 20+ people.</li>\n<li>Demonstrated ability to transform reactive support or care teams into proactive, retention-driven organizations.</li>\n<li>Expert at turning reactive support environments into proactive revenue-saving teams, with measurable reductions in involuntary and voluntary churn</li>\n<li>Strong commercial mindset — understands plan mix, cohort behavior, discount impact, and how customer experience directly influences revenue outcomes.</li>\n<li>Deep fluency in early lifecycle metrics (activation, onboarding milestones, first-value attainment) and how these correlate to long-term retention and expansion.</li>\n<li>Proven experience building de-escalation frameworks, early adoption programs, or churn reduction initiatives with measurable results.</li>\n<li>Strong operational mindset with expertise in SOP development, process improvement, and scaling through systems and tooling.</li>\n<li>Exceptional coaching ability — you build leaders who build strong teams.</li>\n<li>Strong collaboration and stakeholder management skills across product, marketing, success, support, and operations.</li>\n<li>Highly analytical, data-driven, and able to translate insights into actionable strategies.</li>\n<li>Positive, resilient, and passionate about helping customers achieve long-term success.</li>\n<li><strong>Experience/Education/Certifications Required:</strong></li>\n<li>Bachelor’s degree in Business, Communications, Management, or a related field (or equivalent practical experience).</li>\n<li>MBA or advanced degree preferred but not required.</li>\n\n<div>&nbsp;</div>"}],"text":"Director, Customer Retention","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\"></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>&nbsp;</span></div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Who You Are:&nbsp;</strong></div>\n<div><span style=\"font-size: 16px;\">You are a customer-obsessed retention leader who thrives at the intersection of customer experience, success, support, and operations. You excel at building high-performing teams that don&rsquo;t just solve problems, they prevent them. You bring deep expertise in customer lifecycle management, churn prevention, early adoption, and de-escalation.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You know how to develop managers, scale programs, and use customer insights to drive measurable improvements in retention, NRR, and product adoption. You are energized by helping customers find value quickly and by creating an environment where teams feel empowered, accountable, and proud of the experience they deliver.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As the Director,Customer Retention, you will lead and evolve HighLevel&rsquo;s retention engine across early adoption, de-escalation, frontline care, and customer value realization. You will partner closely with cross-functional teams to ensure customers achieve success in their first 90 days &mdash; the most critical driver of long-term retention.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You thrive in high-growth environments, take ownership of customer outcomes, and operate with a balanced mindset of strategy, operational excellence, and people leadership.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What you'll be doing:</strong></div>","descriptionBodyPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n \nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n \nLearn more about us on our YouTube Channel or Blog Posts \n \nWho You Are: \nYou are a customer-obsessed retention leader who thrives at the intersection of customer experience, success, support, and operations. You excel at building high-performing teams that don’t just solve problems, they prevent them. You bring deep expertise in customer lifecycle management, churn prevention, early adoption, and de-escalation.\n \nYou know how to develop managers, scale programs, and use customer insights to drive measurable improvements in retention, NRR, and product adoption. You are energized by helping customers find value quickly and by creating an environment where teams feel empowered, accountable, and proud of the experience they deliver.\n \nAs the Director,Customer Retention, you will lead and evolve HighLevel’s retention engine across early adoption, de-escalation, frontline care, and customer value realization. You will partner closely with cross-functional teams to ensure customers achieve success in their first 90 days — the most critical driver of long-term retention.\n \nYou thrive in high-growth environments, take ownership of customer outcomes, and operate with a balanced mindset of strategy, operational excellence, and people leadership.\n \nWhat you'll be doing:\n","hostedUrl":"https://jobs.lever.co/gohighlevel/12b68009-a274-4bc4-bb2a-ab80c3e76271","applyUrl":"https://jobs.lever.co/gohighlevel/12b68009-a274-4bc4-bb2a-ab80c3e76271/apply"},{"additionalPlain":"EEO Statement\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n \n#LI-Remote #LI-MP1\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br></span>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote&nbsp;#LI-MP1</span></div>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Design","allLocations":["India"]},"createdAt":1767953848210,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\n\nThe Role\nWe’re looking for a Director of Design, Growth Products to lead and scale design across our most critical growth experiences. This role owns the end-to-end design strategy for key growth surfaces including new user onboarding, product activation, expansion experiences, and cancellation/retention flows.  \n\nYou will partner closely with Product, Engineering, Data, and Marketing to drive measurable business impact while delivering intuitive, high-quality user experiences. This is a hands-on leadership role for someone who thrives at the intersection of strategy, craft, experimentation, and people leadership.\n\nWhat You’ll Own\n- Design strategy and execution for growth-focused product areas, including:\n- New user onboarding and first-run experiences\n- Product activation and adoption flows\n- Monetization, upgrade, and retention experiences\n- Cancellation, downgrade, and save flows\n- The design vision and roadmap for growth products, ensuring alignment with company goals and user needs\n- A team of product designers, including hiring, coaching, performance management, and career development\n- Design quality, consistency, and usability across growth touchpoints\n- A strong experimentation culture—leveraging A/B testing, data, and qualitative insights to continuously optimize experiences\n\n\nResponsibilities\n- Lead and mentor a team of designers focused on growth and lifecycle experiences\n- Partner with Product and Engineering leadership to define strategy, priorities, and success metrics\n- Translate business goals into clear user experience strategies and scalable design solutions\n- Champion user-centered design while balancing speed, experimentation, and impact\n- Establish and refine processes for design discovery, iteration, and delivery\n- Use data, research, and experimentation to inform decisions and measure outcomes\n- Advocate for design at the executive level and contribute to broader product leadership discussions\n\n \nWhat We’re Looking For\n- 8+ years of experience in product design, with 3+ years in a design leadership role\n- Proven experience designing B2B2C and/or SaaS products, ideally with complex workflows\n- Strong background in growth, onboarding, activation, or lifecycle design\n- Demonstrated ability to drive measurable outcomes (activation, retention, conversion, churn reduction)\n- Experience leading and scaling high-performing design teams\n- Strong product thinking and the ability to balance user needs with business goals\n- Comfort working in fast-paced, ambiguous environments with cross-functional partners\n- Excellent communication, storytelling, and stakeholder management skills\n\n \nNice to Have\n\n- Experience designing for agency platforms, CRM tools, or marketing technology\n- Familiarity with experimentation frameworks and growth metrics\n- Experience working in remote-first or distributed teams\n\nWhy GoHighLevel\n- Own some of the most impactful growth experiences in the product\n- Lead and shape a growing design organization\n- Work with a passionate, product-driven team solving meaningful problemsCompetitive compensation, benefits, and flexibility\n\n \n\n","description":"<p>About us<br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br>Our people<br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br>Our impact<br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br>The Role</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">We’re looking for a </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Director of Design, Growth Products</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"> to lead and scale design across our most critical growth experiences. This role owns the end-to-end design strategy for key growth surfaces including </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">new user onboarding, product activation, expansion experiences, and cancellation/retention flows</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">. </span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">You will partner closely with Product, Engineering, Data, and Marketing to drive measurable business impact while delivering intuitive, high-quality user experiences. This is a hands-on leadership role for someone who thrives at the intersection of </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">strategy, craft, experimentation, and people leadership</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">.</span><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">What You’ll Own</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Design strategy and execution for </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">growth-focused product areas</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">, including:</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- New user onboarding and first-run experiences</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Product activation and adoption flows</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Monetization, upgrade, and retention experiences</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Cancellation, downgrade, and save flows</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- The </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">design vision and roadmap</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"> for growth products, ensuring alignment with company goals and user needs</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- A team of product designers, including hiring, coaching, performance management, and career development</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Design quality, consistency, and usability across growth touchpoints</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- A strong experimentation culture—leveraging A/B testing, data, and qualitative insights to continuously optimize experiences</span><br><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Responsibilities</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Lead and mentor a team of designers focused on growth and lifecycle experiences</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Partner with Product and Engineering leadership to define strategy, priorities, and success metrics</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Translate business goals into clear user experience strategies and scalable design solutions</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Champion user-centered design while balancing speed, experimentation, and impact</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Establish and refine processes for design discovery, iteration, and delivery</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Use data, research, and experimentation to inform decisions and measure outcomes</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Advocate for design at the executive level and contribute to broader product leadership discussions</span><br><br><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">What We’re Looking For</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- 8+ years of experience in&nbsp;</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">product design</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">, with 3+ years in a </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">design leadership</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"> role</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Proven experience designing&nbsp;</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">B2B2C and/or SaaS products</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">, ideally with complex workflows</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Strong background in&nbsp;</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">growth, onboarding, activation, or lifecycle design</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Demonstrated ability to drive measurable outcomes (activation, retention, conversion, churn reduction)</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Experience leading and scaling high-performing design teams</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Strong product thinking and the ability to balance user needs with business goals</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Comfort working in fast-paced, ambiguous environments with cross-functional partners</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Excellent communication, storytelling, and stakeholder management skills</span><br><br><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Nice to Have</span><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Experience designing for agency platforms, CRM tools, or marketing technology</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Familiarity with experimentation frameworks and growth metrics</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Experience working in remote-first or distributed teams</span><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Why GoHighLevel</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Own some of the most impactful growth experiences in the product</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Lead and shape a growing design organization</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Work with a passionate, product-driven team solving meaningful problemsCompetitive compensation, benefits, and flexibility</span><br><br><span style=\"font-size: 16px;\">&nbsp;</span><br><br></p>","id":"e61859b3-f805-4f90-bd87-746de9ba6d8f","lists":[],"text":"Director, Product Design","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p>About us<br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br>Our people<br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br>Our impact<br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br>The Role</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">We&rsquo;re looking for a </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Director of Design, Growth Products</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"> to lead and scale design across our most critical growth experiences. This role owns the end-to-end design strategy for key growth surfaces including </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">new user onboarding, product activation, expansion experiences, and cancellation/retention flows</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">. </span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">You will partner closely with Product, Engineering, Data, and Marketing to drive measurable business impact while delivering intuitive, high-quality user experiences. This is a hands-on leadership role for someone who thrives at the intersection of </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">strategy, craft, experimentation, and people leadership</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">.</span><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">What You&rsquo;ll Own</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Design strategy and execution for </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">growth-focused product areas</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">, including:</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- New user onboarding and first-run experiences</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Product activation and adoption flows</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Monetization, upgrade, and retention experiences</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Cancellation, downgrade, and save flows</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- The </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">design vision and roadmap</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"> for growth products, ensuring alignment with company goals and user needs</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- A team of product designers, including hiring, coaching, performance management, and career development</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Design quality, consistency, and usability across growth touchpoints</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- A strong experimentation culture&mdash;leveraging A/B testing, data, and qualitative insights to continuously optimize experiences</span><br><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Responsibilities</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Lead and mentor a team of designers focused on growth and lifecycle experiences</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Partner with Product and Engineering leadership to define strategy, priorities, and success metrics</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Translate business goals into clear user experience strategies and scalable design solutions</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Champion user-centered design while balancing speed, experimentation, and impact</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Establish and refine processes for design discovery, iteration, and delivery</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Use data, research, and experimentation to inform decisions and measure outcomes</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Advocate for design at the executive level and contribute to broader product leadership discussions</span><br><br><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">What We&rsquo;re Looking For</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- 8+ years of experience in&nbsp;</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">product design</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">, with 3+ years in a </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">design leadership</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"> role</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Proven experience designing&nbsp;</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">B2B2C and/or SaaS products</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">, ideally with complex workflows</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Strong background in&nbsp;</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">growth, onboarding, activation, or lifecycle design</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Demonstrated ability to drive measurable outcomes (activation, retention, conversion, churn reduction)</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Experience leading and scaling high-performing design teams</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Strong product thinking and the ability to balance user needs with business goals</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Comfort working in fast-paced, ambiguous environments with cross-functional partners</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Excellent communication, storytelling, and stakeholder management skills</span><br><br><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Nice to Have</span><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Experience designing for agency platforms, CRM tools, or marketing technology</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Familiarity with experimentation frameworks and growth metrics</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Experience working in remote-first or distributed teams</span><br><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Why GoHighLevel</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Own some of the most impactful growth experiences in the product</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Lead and shape a growing design organization</span><br><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">- Work with a passionate, product-driven team solving meaningful problemsCompetitive compensation, benefits, and flexibility</span><br><br><span style=\"font-size: 16px;\">&nbsp;</span><br><br></p>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\n\nThe Role\nWe’re looking for a Director of Design, Growth Products to lead and scale design across our most critical growth experiences. This role owns the end-to-end design strategy for key growth surfaces including new user onboarding, product activation, expansion experiences, and cancellation/retention flows.  \n\nYou will partner closely with Product, Engineering, Data, and Marketing to drive measurable business impact while delivering intuitive, high-quality user experiences. This is a hands-on leadership role for someone who thrives at the intersection of strategy, craft, experimentation, and people leadership.\n\nWhat You’ll Own\n- Design strategy and execution for growth-focused product areas, including:\n- New user onboarding and first-run experiences\n- Product activation and adoption flows\n- Monetization, upgrade, and retention experiences\n- Cancellation, downgrade, and save flows\n- The design vision and roadmap for growth products, ensuring alignment with company goals and user needs\n- A team of product designers, including hiring, coaching, performance management, and career development\n- Design quality, consistency, and usability across growth touchpoints\n- A strong experimentation culture—leveraging A/B testing, data, and qualitative insights to continuously optimize experiences\n\n\nResponsibilities\n- Lead and mentor a team of designers focused on growth and lifecycle experiences\n- Partner with Product and Engineering leadership to define strategy, priorities, and success metrics\n- Translate business goals into clear user experience strategies and scalable design solutions\n- Champion user-centered design while balancing speed, experimentation, and impact\n- Establish and refine processes for design discovery, iteration, and delivery\n- Use data, research, and experimentation to inform decisions and measure outcomes\n- Advocate for design at the executive level and contribute to broader product leadership discussions\n\n \nWhat We’re Looking For\n- 8+ years of experience in product design, with 3+ years in a design leadership role\n- Proven experience designing B2B2C and/or SaaS products, ideally with complex workflows\n- Strong background in growth, onboarding, activation, or lifecycle design\n- Demonstrated ability to drive measurable outcomes (activation, retention, conversion, churn reduction)\n- Experience leading and scaling high-performing design teams\n- Strong product thinking and the ability to balance user needs with business goals\n- Comfort working in fast-paced, ambiguous environments with cross-functional partners\n- Excellent communication, storytelling, and stakeholder management skills\n\n \nNice to Have\n\n- Experience designing for agency platforms, CRM tools, or marketing technology\n- Familiarity with experimentation frameworks and growth metrics\n- Experience working in remote-first or distributed teams\n\nWhy GoHighLevel\n- Own some of the most impactful growth experiences in the product\n- Lead and shape a growing design organization\n- Work with a passionate, product-driven team solving meaningful problemsCompetitive compensation, benefits, and flexibility\n\n \n\n","hostedUrl":"https://jobs.lever.co/gohighlevel/e61859b3-f805-4f90-bd87-746de9ba6d8f","applyUrl":"https://jobs.lever.co/gohighlevel/e61859b3-f805-4f90-bd87-746de9ba6d8f/apply"},{"additionalPlain":"#LI-Remote #LI-HB1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>#LI-Remote #LI-HB1</div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1777964844534,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role: \nWhat are we hiring for?We're going to replace the inbox. All of it.Gmail. Outlook. Front. Every single-channel and omnichannel inbox out there.Conversations is the most-used surface in HighLevel — the page where our customers spend the majority of their day. Every SMS, email, WhatsApp, DM, and call lands here. It's where deals get closed, customers get answered, and businesses get run.We want to make it the only inbox a business will ever need.That's the bar. And you'll lead the team building it.\n\nThe MissionBuild the omnichannel inbox that every business in the world wishes they had — fast, reliable, intuitive, and deeply integrated with everything else our customers do.You're not here to manage tickets. You're here to own the product surface that defines HighLevel — and lead the engineers who'll build it into the category winner.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<h3><strong><span style=\"font-size: 18px;\">About the Role: </span></strong></h3>\n<div>\n<p style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">What are we hiring for?</span></strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">We're going to replace the inbox. All of it.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Gmail. Outlook. Front. Every single-channel and omnichannel inbox out there.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Conversations is the most-used surface in HighLevel — the page where our customers spend the majority of their day. Every SMS, email, WhatsApp, DM, and call lands here. It's where deals get closed, customers get answered, and businesses get run.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">We want to make it the only inbox a business will ever need.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">That's the bar. And you'll lead the team building it.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br><br></span></p>\n<span style=\"font-size: 16px;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">The Mission</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span></strong><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span></strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Build the omnichannel inbox that every business in the world wishes they had — fast, reliable, intuitive, and deeply integrated with everything else our customers do.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">You're not here to manage tickets. You're here to own the product surface that defines HighLevel — and lead the engineers who'll build it into the category winner.</span></span></div>","id":"dd173c17-3759-437c-ab96-f37e135ee804","lists":[{"text":"Requirements:","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">8+ years in software engineering, with at least 2–3 years managing teams of 8+ engineers.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Hands-on technical depth</span></strong><span style=\"font-size: 11pt;\"> — you can still review architecture, debug a production incident, and call out a bad design choice in a PR.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Excellent product judgment</span></strong><span style=\"font-size: 11pt;\"> — proven track record of shipping products customers love, not just features that hit deadlines.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience leading teams that own a </span><strong><span style=\"font-size: 11pt;\">major product surface</span></strong><span style=\"font-size: 11pt;\"> with high traffic, real-time requirements, and complex state.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong grasp of </span><strong><span style=\"font-size: 11pt;\">distributed systems</span></strong><span style=\"font-size: 11pt;\"> and/or </span><strong><span style=\"font-size: 11pt;\">frontend systems at scale</span></strong><span style=\"font-size: 11pt;\"> — ideally both.</span></p>\n</li>\n\n<br><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Demonstrated ability to </span><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">run ops cleanly</span></strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"> — daily, sprintly, and quarterly — while keeping eyes on the long-term vision.</span></ul></ul></ul></ul></ul></div>"},{"text":"What You’ll Lead:","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">A team of </span><strong><span style=\"font-size: 11pt;\">10+ engineers</span></strong><span style=\"font-size: 11pt;\"> — juniors to seniors — building the </span><strong><span style=\"font-size: 11pt;\">Conversations product</span></strong><span style=\"font-size: 11pt;\"> end to end: inbox UI, real-time threads, multi-channel routing, search, automations, and the platform underneath it all.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">A product surface used by </span><strong><span style=\"font-size: 11pt;\">millions of users daily</span></strong><span style=\"font-size: 11pt;\">, processing </span><strong><span style=\"font-size: 11pt;\">68M+ messages/month</span></strong><span style=\"font-size: 11pt;\"> and climbing to billions.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Frontend, backend, and platform work across:</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"list-style-type: circle; font-size: 11pt; font-family: Arial, sans-serif; margin-left: 36pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Frontend</span></strong><span style=\"font-size: 11pt;\">: Vue.js (2/3), Vuex/Pinia, Module Federation, real-time UI at scale</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"list-style-type: circle; font-size: 11pt; font-family: Arial, sans-serif; margin-left: 36pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Backend</span></strong><span style=\"font-size: 11pt;\">: Node.js (TypeScript), Go, event-driven pipelines, 50+ workloads, thousands of pods</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"list-style-type: circle; font-size: 11pt; font-family: Arial, sans-serif; margin-left: 36pt;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Infra</span></strong><span style=\"font-size: 11pt;\">: GCP (GKE, Pub/Sub, Cloud Tasks), Firestore, MongoDB, Redis, ElasticSearch, ClickHouse</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">The roadmap, the architecture, and the people decisions that determine whether we win this category.</span></p>\n</li>\n\n</ul></ul></ul></ul></ul></ul></ul></div>"},{"text":"What You’ll Drive:","content":"<div>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">On the product side:</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Bring </span><strong><span style=\"font-size: 11pt;\">strong product judgment</span></strong><span style=\"font-size: 11pt;\"> to every roadmap call — what to build, what to kill, what to polish.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Partner with Product and Design as a true peer — push back, prototype, and </span><strong><span style=\"font-size: 11pt;\">ship things that customers actually feel</span></strong><span style=\"font-size: 11pt;\">.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Obsess over the details: latency, layout stability, the way a thread loads on a flaky network, the way a notification lands at the right moment.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Own the </span><strong><span style=\"font-size: 11pt;\">vision</span></strong><span style=\"font-size: 11pt;\"> — quarterly bets, where the product needs to be in 12 months, what wedge we drive next.</span></p>\n</li>\n\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">On the engineering side:</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Be </span><strong><span style=\"font-size: 11pt;\">hands-on</span></strong><span style=\"font-size: 11pt;\">. Read PRs that matter. Get into the code when the stakes are high. Stay technical enough that your team trusts your calls.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Own </span><strong><span style=\"font-size: 11pt;\">engineering velocity, quality, and stability</span></strong><span style=\"font-size: 11pt;\"> — three numbers you live and die by.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Architect for the next 10x: delivery guarantees, retry semantics, idempotency, real-time sync, omnichannel state.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Run </span><strong><span style=\"font-size: 11pt;\">clean ops</span></strong><span style=\"font-size: 11pt;\"> — daily standups that don't waste time, sprints that ship, quarters that compound.</span></p>\n</li>\n\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">On the people side:</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Build a </span><strong><span style=\"font-size: 11pt;\">high-performing team</span></strong><span style=\"font-size: 11pt;\"> by putting the right people in the right seats.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Regular 1:1s. Honest feedback. Real growth conversations.</span></strong><span style=\"font-size: 11pt;\"> No surprises at performance review time.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Hire smart. Coach harder. Move people up — or move them out — without flinching.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Set a culture where </span><strong><span style=\"font-size: 11pt;\">engineers do their best work of their careers</span></strong><span style=\"font-size: 11pt;\"> because of you, not in spite of you.</span></p>\n</li>\n\n</ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></div>"},{"text":"What Success Looks Like:","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">The team is </span><strong><span style=\"font-size: 11pt;\">shipping fast and clean</span></strong><span style=\"font-size: 11pt;\">. Velocity is high, regressions are rare, and on-call is boring.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Customers tell us, </span><em><span style=\"font-size: 11pt;\">\"I don't need Gmail anymore.\"</span></em><span style=\"font-size: 11pt;\"> Then they tell their friends.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Your team is the one </span><strong><span style=\"font-size: 11pt;\">other teams want to join</span></strong><span style=\"font-size: 11pt;\">.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">You've </span><strong><span style=\"font-size: 11pt;\">earned the trust</span></strong><span style=\"font-size: 11pt;\"> of engineers, PMs, designers, and leadership — because </span><strong><span style=\"font-size: 11pt;\">you deliver</span></strong><span style=\"font-size: 11pt;\">.</span></p>\n</li>\n\n</ul></ul></ul></ul></div>"},{"text":"How You Operate","content":"<div>\n<p style=\"margin-top: 0pt; margin-right: 30pt; margin-bottom: 0pt; padding-left: 40px;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Customers &gt; Org &gt; Team &gt; Self.</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">That's the order. In that order. Always.</span></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">No blame games.</span></strong><span style=\"font-size: 11pt;\"> Something broke? Fix it, learn from it, ship the post-mortem, move on.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Customer-first thinking, not ego-first.</span></strong><span style=\"font-size: 11pt;\"> The right answer wins — even if it wasn't yours.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Strong opinions, weakly held.</span></strong><span style=\"font-size: 11pt;\"> You'll change your mind when the data says so.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">You don't wait for permission to lead.</span></strong><span style=\"font-size: 11pt;\"> You see the gap, you close it.</span></p>\n</li>\n\n</ul></ul></ul></ul></div>"},{"text":"What We're Not","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">We're </span><strong><span style=\"font-size: 11pt;\">not corporate</span></strong><span style=\"font-size: 11pt;\">. We're </span><strong><span style=\"font-size: 11pt;\">not politics</span></strong><span style=\"font-size: 11pt;\">. We don't do fluff.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">We don't do </span><strong><span style=\"font-size: 11pt;\">performance theater</span></strong><span style=\"font-size: 11pt;\">. We do </span><strong><span style=\"font-size: 11pt;\">performance</span></strong><span style=\"font-size: 11pt;\">.</span></p>\n</li>\n\n<br><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">We don't track hours. But </span><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">when production breaks or a launch is on the line, we show up</span></strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">.</span></ul></ul></div>"},{"text":"Bonus Points","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience building </span><strong><span style=\"font-size: 11pt;\">inboxes, messaging, communication, or collaboration products</span></strong><span style=\"font-size: 11pt;\">.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Familiarity with our stack: Vue.js, Node.js, Go, GCP, Kubernetes, Firestore, MongoDB, ClickHouse, ElasticSearch.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">You've shipped omnichannel or multi-channel systems (SMS, Email, WhatsApp, etc.) before.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">You've taken a 0→1 product to scale — or rebuilt one mid-flight without breaking it.</span></p>\n</li>\n\n</ul></ul></ul></ul></div>"}],"text":"Engineering Manager - Conversations","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<h3><strong><span style=\"font-size: 18px;\">About the Role: </span></strong></h3>\n<div>\n<p style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">What are we hiring for?</span></strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">We're going to replace the inbox. All of it.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Gmail. Outlook. Front. Every single-channel and omnichannel inbox out there.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Conversations is the most-used surface in HighLevel &mdash; the page where our customers spend the majority of their day. Every SMS, email, WhatsApp, DM, and call lands here. It's where deals get closed, customers get answered, and businesses get run.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">We want to make it the only inbox a business will ever need.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">That's the bar. And you'll lead the team building it.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br><br></span></p>\n<span style=\"font-size: 16px;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">The Mission</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span></strong><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span></strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">Build the omnichannel inbox that every business in the world wishes they had &mdash; fast, reliable, intuitive, and deeply integrated with everything else our customers do.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">You're not here to manage tickets. You're here to own the product surface that defines HighLevel &mdash; and lead the engineers who'll build it into the category winner.</span></span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role: \nWhat are we hiring for?We're going to replace the inbox. All of it.Gmail. Outlook. Front. Every single-channel and omnichannel inbox out there.Conversations is the most-used surface in HighLevel — the page where our customers spend the majority of their day. Every SMS, email, WhatsApp, DM, and call lands here. It's where deals get closed, customers get answered, and businesses get run.We want to make it the only inbox a business will ever need.That's the bar. And you'll lead the team building it.\n\nThe MissionBuild the omnichannel inbox that every business in the world wishes they had — fast, reliable, intuitive, and deeply integrated with everything else our customers do.You're not here to manage tickets. You're here to own the product surface that defines HighLevel — and lead the engineers who'll build it into the category winner.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/dd173c17-3759-437c-ab96-f37e135ee804","applyUrl":"https://jobs.lever.co/gohighlevel/dd173c17-3759-437c-ab96-f37e135ee804/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1771243143184,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role: \nWe’re seeking an experienced Engineering Manager to lead the Custom Objects team. The team responsible for designing, building, scaling, and supporting the foundation of flexible data models within the HighLevel CRM. This team enables users to model and manage any entity their business tracks, beyond standard CRM objects, empowering powerful workflows, relations, reporting, and automation.This is not a ticket-pushing or process-only role. You’ll be a technical leader who owns architectural direction, team outcomes, platform quality, and the future of one of HighLevel’s most strategic building blocks.\n \n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">About the Role: </span></strong></div>\n<div><span style=\"font-size: 16px;\">We’re seeking an experienced Engineering Manager to lead the </span><strong style=\"font-size: 16px;\">Custom Objects</strong><span style=\"font-size: 16px;\"> team. The team responsible for designing, building, scaling, and supporting the foundation of flexible data models within the HighLevel CRM. This team enables users to model and manage any entity their business tracks, beyond standard CRM objects, empowering powerful workflows, relations, reporting, and automation.This is not a ticket-pushing or process-only role. You’ll be a technical leader who owns architectural direction, team outcomes, platform quality, and the future of one of HighLevel’s most strategic building blocks.</span></div>\n<div>&nbsp;</div>","id":"13a4725e-8511-47f6-a0b6-3db420ad5930","lists":[{"text":"Requirements:","content":"\n<li><strong>8+ years</strong> in software engineering, with at least <strong>2+ years managing teams</strong> building complex, high-scale, product-driven systems.</li>\n<li>Experience with <strong>scalable, high-availability distributed systems</strong>.</li>\n<li>Demonstrated success mentoring engineers and developing leaders.</li>\n<li>Strong track record influencing architectural direction for multi-surface platforms.</li>\n<li><strong>Preferable but not required</strong>: Experience with GoHighLevel’s stack or similar (e.g., Node.js/TypeScript, Go, GCP, Firestore, MongoDB, Redis, Elasticsearch, ClickHouse).</li>\n"},{"text":"What You’ll Lead:","content":"\n<li>A team of ~10-15 engineers building the <strong>Custom Objects platform</strong>, including backend services, APIs, UI integrations, and automation support.</li>\n<li>Systems that allow customers to define, extend, associate, and use custom data objects with scale, performance, and safety in mind.</li>\n<li>A distributed system that sits at the heart of HighLevel automation, workflows, reporting, and data relationships.</li>\n<li>Engineering excellence from architecture and reliability to observability and performance.</li>\n"},{"text":"What You’ll Drive:","content":"\n<li><strong>Architecture &amp; Extensibility:</strong> Evolve the Custom Objects platform into a modular, reliable, extensible service that can support dynamic schemas, associations, and integrations across products.</li>\n<li><strong>Execution &amp; Reliability:</strong> Ensure clarity of shipping timelines, high quality, observability, and operational stability as new capabilities roll out.</li>\n<li><strong>People &amp; Culture:</strong> Hire effectively, develop talent, set engineering standards, and foster a psychologically safe, high-impact culture.</li>\n<li><strong>Cross-Functional Collaboration:</strong> Partner closely with Product, Design, and other engineering teams to define and deliver new capabilities users love.</li>\n"},{"text":"What Success Looks Like:","content":"\n<li>Your team ships predictable, well-tested features that expand Custom Objects adoption and delight customers.</li>\n<li>The Custom Objects platform scales smoothly with usage, automation, and data complexity.</li>\n<li>Engineers feel empowered and supported, and you’re recognized as a leader people trust.</li>\n<li>The platform becomes a foundation other teams build on, with clear APIs, documentation, and reliability guarantees.</li>\n"}],"text":"Engineering Manager - Custom Objects Team","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">About the Role: </span></strong></div>\n<div><span style=\"font-size: 16px;\">We&rsquo;re seeking an experienced Engineering Manager to lead the </span><strong style=\"font-size: 16px;\">Custom Objects</strong><span style=\"font-size: 16px;\"> team. The team responsible for designing, building, scaling, and supporting the foundation of flexible data models within the HighLevel CRM. This team enables users to model and manage any entity their business tracks, beyond standard CRM objects, empowering powerful workflows, relations, reporting, and automation.This is not a ticket-pushing or process-only role. You&rsquo;ll be a technical leader who owns architectural direction, team outcomes, platform quality, and the future of one of HighLevel&rsquo;s most strategic building blocks.</span></div>\n<div>&nbsp;</div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role: \nWe’re seeking an experienced Engineering Manager to lead the Custom Objects team. The team responsible for designing, building, scaling, and supporting the foundation of flexible data models within the HighLevel CRM. This team enables users to model and manage any entity their business tracks, beyond standard CRM objects, empowering powerful workflows, relations, reporting, and automation.This is not a ticket-pushing or process-only role. You’ll be a technical leader who owns architectural direction, team outcomes, platform quality, and the future of one of HighLevel’s most strategic building blocks.\n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/13a4725e-8511-47f6-a0b6-3db420ad5930","applyUrl":"https://jobs.lever.co/gohighlevel/13a4725e-8511-47f6-a0b6-3db420ad5930/apply"},{"additionalPlain":"The salary range for this position is $102000 - $155000 annually.\n \nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review ourPrivacy Policy before submitting your application.\n \n#LI-Remote\n#LI-TA1\n \n \n","additional":"<div>The salary range for this position is&nbsp;<strong>$102000 - $155000</strong>&nbsp;annually.</div>\n<div>&nbsp;</div>\n<div><strong>Equal Employment Opportunity Information</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>We encourage you to review our<strong> <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></strong> before submitting your application.</div>\n<div>&nbsp;</div>\n<div>\n<div>#LI-Remote</div>\n<div>#LI-TA1</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n</div>","categories":{"commitment":"EE Full-Time","department":"Finance","location":"United States","team":"FP&A","allLocations":["United States"]},"createdAt":1777365650425,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \nWho You Are: \nHighLevel is seeking a Finance Analytics Manager  to join our growing FP&A team. This highly visible, hands-on role will serve as the analytical engine behind HighLevel’s go-to-market financial strategy — translating data into insights that drive revenue growth, customer acquisition/retention, and investment decisions.\nYou’ll sit at the intersection of Finance and Revenue Operations — writing queries, structuring and evaluating A/B tests, and building scalable frameworks that give leadership a precise, trusted view of revenue performance and customer economics. You’ll partner cross-functionally with FP&A, Investor Relations, Accounting, and Business Intelligence to drive accuracy, automation, and insight across our key financial metrics.\nThis is an ideal opportunity for someone who is equal parts technical and financial, thrives in a data-rich SaaS environment, and is eager to have impact at scale. \n","description":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>&nbsp;</p>\n<p><strong>Who You Are:&nbsp;</strong></p>\n<p>HighLevel is seeking a Finance Analytics Manager&nbsp; to join our growing FP&amp;A team. This highly visible, hands-on role will serve as the analytical engine behind HighLevel’s go-to-market financial strategy — translating data into insights that drive revenue growth, customer acquisition/retention, and investment decisions.</p>\n<p>You’ll sit at the intersection of Finance and Revenue Operations — writing queries, structuring and evaluating A/B tests, and building scalable frameworks that give leadership a precise, trusted view of revenue performance and customer economics. You’ll partner cross-functionally with FP&amp;A, Investor Relations, Accounting, and Business Intelligence to drive accuracy, automation, and insight across our key financial metrics.</p>\n<p>This is an ideal opportunity for someone who is equal parts technical and financial, thrives in a data-rich SaaS environment, and is eager to have impact at scale.&nbsp;</p>","id":"32b3bb1c-0793-46ec-8781-57a256271748","lists":[{"text":"What You Will Do:","content":"<div>\n\n<li>Own the GTM analytics infrastructure — build and maintain the data models and reporting frameworks that power revenue forecasting, customer acquisition tracking, and ad hoc GTM analytics initiatives</li>\n<li>Lead KPI stewardship across the full customer lifecycle — develop and maintain consistent metric definitions and data structures for ARR, GRR, NRR, CAC, LTV, payback period, conversion rates, and other core SaaS metrics, ensuring alignment between how metrics are defined operationally and how they are used in financial models and forecasts&nbsp;</li>\n<li>Design, execute, and measure GTM experiments — structure A/B tests, build the analytical frameworks to evaluate them, and quantify the financial impact of different approaches</li>\n<li>Build and maintain dashboards and reporting tools that deliver timely, trusted GTM and revenue performance visibility to Finance, Revenue Operations, and executive leadership&nbsp;</li>\n<li>Write and optimize complex SQL queries to extract and transform large datasets from core systems (billing, CRM, product, data warehouse) into clean, analysis-ready outputs&nbsp;</li>\n<li>Collaborate with FP&amp;A, Accounting, Revenue Operations, BI, and Data Engineering to align on data sources, metric definitions, and reporting standards&nbsp;</li>\n<li>Drive the development of scalable, automated analytics processes, improving accuracy, efficiency, and speed-to-insight across Finance</li>\n<li>Establish and uphold data governance and quality standards within the Finance domain, ensuring a single source of truth for critical metrics used across the business</li>\n<li>Champion a data-driven culture within Finance, helping elevate analytical rigor and consistency as the company scales toward public-company readiness</li>\n\n</div>"},{"text":"What You Bring:","content":"<div>\n\n<li>Bachelor’s degree in Finance, Economics, Data Analytics, Computer Science, or a related field</li>\n<li>8+ years total, or 6+ years of relevant experience in FP&amp;A, Data Analytics, or a hybrid role within a high-growth SaaS environment</li>\n<li>Advanced SQL proficiency required; experience with data warehouses (e.g., Snowflake) strongly preferred</li>\n<li>Hands-on experience designing and measuring experiments — structuring A/B tests, defining success metrics, and quantifying the financial impact of results</li>\n<li>Deep understanding of financial data structures, SaaS metrics (ARR, NRR, CAC, LTV, conversion/retention, retention and cohort analyses), and concepts related to revenue, billing, and expense modeling</li>\n<li>Experience with BI and visualization tools (e.g., Tableau, Looker, Power BI) and FP&amp;A platforms (e.g., Abacum, Pigment)</li>\n<li>Proven ability to partner cross-functionally with technical and non-technical stakeholders to deliver scalable data solutions</li>\n<li>Excellent analytical and problem-solving skills; able to structure and communicate complex financial data clearly and persuasively</li>\n<li>Strong attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment</li>\n\n</div>"}],"text":"Finance Analytics Manager (GTM)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>&nbsp;</p>\n<p><strong>Who You Are:&nbsp;</strong></p>\n<p>HighLevel is seeking a Finance Analytics Manager&nbsp; to join our growing FP&amp;A team. This highly visible, hands-on role will serve as the analytical engine behind HighLevel&rsquo;s go-to-market financial strategy &mdash; translating data into insights that drive revenue growth, customer acquisition/retention, and investment decisions.</p>\n<p>You&rsquo;ll sit at the intersection of Finance and Revenue Operations &mdash; writing queries, structuring and evaluating A/B tests, and building scalable frameworks that give leadership a precise, trusted view of revenue performance and customer economics. You&rsquo;ll partner cross-functionally with FP&amp;A, Investor Relations, Accounting, and Business Intelligence to drive accuracy, automation, and insight across our key financial metrics.</p>\n<p>This is an ideal opportunity for someone who is equal parts technical and financial, thrives in a data-rich SaaS environment, and is eager to have impact at scale.&nbsp;</p>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \nWho You Are: \nHighLevel is seeking a Finance Analytics Manager  to join our growing FP&A team. This highly visible, hands-on role will serve as the analytical engine behind HighLevel’s go-to-market financial strategy — translating data into insights that drive revenue growth, customer acquisition/retention, and investment decisions.\nYou’ll sit at the intersection of Finance and Revenue Operations — writing queries, structuring and evaluating A/B tests, and building scalable frameworks that give leadership a precise, trusted view of revenue performance and customer economics. You’ll partner cross-functionally with FP&A, Investor Relations, Accounting, and Business Intelligence to drive accuracy, automation, and insight across our key financial metrics.\nThis is an ideal opportunity for someone who is equal parts technical and financial, thrives in a data-rich SaaS environment, and is eager to have impact at scale. \n","hostedUrl":"https://jobs.lever.co/gohighlevel/32b3bb1c-0793-46ec-8781-57a256271748","applyUrl":"https://jobs.lever.co/gohighlevel/32b3bb1c-0793-46ec-8781-57a256271748/apply"},{"additionalPlain":"The salary range for this position is $102000 - $148000 annually.\n \nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review ourPrivacy Policy before submitting your application.\n \n#LI-Remote\n#LI-TA1\n \n \n","additional":"<div>\n<div>The salary range for this position is&nbsp;<strong>$102000 - $148000</strong>&nbsp;annually.</div>\n<div>&nbsp;</div>\n<div><strong>Equal Employment Opportunity Information</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>We encourage you to review our<strong> <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></strong> before submitting your application.</div>\n<div>&nbsp;</div>\n<div>\n<div>#LI-Remote</div>\n<div>#LI-TA1</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n</div>\n</div>","categories":{"commitment":"EE Full-Time","department":"Finance","location":"United States","team":"FP&A","allLocations":["United States"]},"createdAt":1777366320583,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \nWho You Are: \nHighLevel is seeking a Finance Analytics Manager  to join our growing FP&A team. This highly visible, hands-on role will serve as the analytical engine behind HighLevel's product financial strategy — translating product and usage data into insights to better understand product performance and how product specific decisions impact core KPI metrics. \nYou'll sit at the intersection of Finance and Product — writing queries, structuring datasets, and building scalable frameworks that give product leads a precise, trusted view of how product trends and user behavior translate into financial outcomes. You'll partner cross-functionally with FP&A, Product, Accounting, and Business Intelligence to drive accuracy, automation, and insight across our key product and financial metrics. \nThis is an ideal opportunity for someone who is equal parts technical and financial, thrives in a data-rich SaaS environment, and is energized by digging deep into data to understand the “why” behind trends. \n","description":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>&nbsp;</p>\n<p><strong>Who You Are:&nbsp;</strong></p>\n<p>HighLevel is seeking a Finance Analytics Manager&nbsp; to join our growing FP&amp;A team. This highly visible, hands-on role will serve as the analytical engine behind HighLevel's product financial strategy — translating product and usage data into insights to better understand product performance and how product specific decisions impact core KPI metrics.&nbsp;</p>\n<p>You'll sit at the intersection of Finance and Product — writing queries, structuring datasets, and building scalable frameworks that give product leads a precise, trusted view of how product trends and user behavior translate into financial outcomes. You'll partner cross-functionally with FP&amp;A, Product, Accounting, and Business Intelligence to drive accuracy, automation, and insight across our key product and financial metrics.&nbsp;</p>\n<p>This is an ideal opportunity for someone who is equal parts technical and financial, thrives in a data-rich SaaS environment, and is energized by digging deep into data to understand the “why” behind trends.&nbsp;</p>","id":"9ec22254-b023-4bef-87f9-cf6835ba24b6","lists":[{"text":"What You Will Do","content":"<div>\n\n<li>Own the product finance analytics infrastructure — build and maintain the data models and reporting frameworks that power product performance tracking, feature adoption analysis, and product analytics initiatives&nbsp;</li>\n<li>Lead product KPI stewardship — maintain consistent metric definitions and data structures for ARR, GRR, NRR, feature adoption, and retention metrics, ensuring alignment between how metrics are defined at the product level and how they are used in financial models and forecasts&nbsp;</li>\n<li>Design, execute, and measure product experiments — structure A/B tests, build the analytical frameworks to evaluate them, and quantify the financial impact of different product approaches and feature investments&nbsp;</li>\n<li>Conduct deep analytical dives into product trends — go beyond surface-level reporting to understand the underlying drivers of engagement, retention, expansion, and churn, and translate those findings into clear financial narratives for leadership&nbsp;</li>\n<li>Build and maintain dashboards and reporting tools that deliver timely, trusted product performance and revenue visibility to Finance, Product, and executive leadership</li>\n<li>Write and optimize complex SQL queries to extract and transform large datasets from core systems (product, billing, data warehouse) into clean, analysis-ready outputs</li>\n<li>Drive the development of scalable, automated analytics processes, improving accuracy, efficiency, and speed-to-insight across Finance and Product</li>\n<li>Establish and uphold data governance and quality standards within the Finance domain, ensuring a single source of truth for critical metrics used across the business</li>\n<li>Champion a data-driven culture within Finance and Product, helping elevate analytical rigor and consistency as the company scales toward public-company readiness</li>\n\n</div>"},{"text":"What You Bring","content":"<div>\n\n<li>Bachelor’s degree in Finance, Economics, Data Analytics, Computer Science, or a related field</li>\n<li>8+ years total, or 6+ years of relevant experience in FP&amp;A, Data Analytics, or a hybrid role within a high-growth SaaS environment</li>\n<li>Advanced SQL proficiency required; experience with data warehouses (e.g., Snowflake) and product analytics strongly preferred</li>\n<li>Experience with BI and visualization tools (e.g., Tableau, Looker, Power BI)</li>\n<li>Hands-on experience designing and measuring experiments — structuring A/B tests, defining success metrics, and quantifying the financial impact of results&nbsp;</li>\n<li>Experience conducting open-ended analytical investigations — comfortable starting from a trend or anomaly and independently structuring an analysis to understand its root cause and financial significance&nbsp;</li>\n<li>Excellent analytical and problem-solving skills; able to structure and communicate complex financial data clearly</li>\n<li>Proven ability to partner cross-functionally with technical and non-technical stakeholders to deliver scalable data solutions</li>\n<li>Strong attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment</li>\n\n</div>"}],"text":"Finance Analytics Manager (Product & Engineering)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>&nbsp;</p>\n<p><strong>Who You Are:&nbsp;</strong></p>\n<p>HighLevel is seeking a Finance Analytics Manager&nbsp; to join our growing FP&amp;A team. This highly visible, hands-on role will serve as the analytical engine behind HighLevel's product financial strategy &mdash; translating product and usage data into insights to better understand product performance and how product specific decisions impact core KPI metrics.&nbsp;</p>\n<p>You'll sit at the intersection of Finance and Product &mdash; writing queries, structuring datasets, and building scalable frameworks that give product leads a precise, trusted view of how product trends and user behavior translate into financial outcomes. You'll partner cross-functionally with FP&amp;A, Product, Accounting, and Business Intelligence to drive accuracy, automation, and insight across our key product and financial metrics.&nbsp;</p>\n<p>This is an ideal opportunity for someone who is equal parts technical and financial, thrives in a data-rich SaaS environment, and is energized by digging deep into data to understand the &ldquo;why&rdquo; behind trends.&nbsp;</p>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \nWho You Are: \nHighLevel is seeking a Finance Analytics Manager  to join our growing FP&A team. This highly visible, hands-on role will serve as the analytical engine behind HighLevel's product financial strategy — translating product and usage data into insights to better understand product performance and how product specific decisions impact core KPI metrics. \nYou'll sit at the intersection of Finance and Product — writing queries, structuring datasets, and building scalable frameworks that give product leads a precise, trusted view of how product trends and user behavior translate into financial outcomes. You'll partner cross-functionally with FP&A, Product, Accounting, and Business Intelligence to drive accuracy, automation, and insight across our key product and financial metrics. \nThis is an ideal opportunity for someone who is equal parts technical and financial, thrives in a data-rich SaaS environment, and is energized by digging deep into data to understand the “why” behind trends. \n","hostedUrl":"https://jobs.lever.co/gohighlevel/9ec22254-b023-4bef-87f9-cf6835ba24b6","applyUrl":"https://jobs.lever.co/gohighlevel/9ec22254-b023-4bef-87f9-cf6835ba24b6/apply"},{"additionalPlain":"Equal Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n#LI-Remote #LI-AV1\n\n\n\n","additional":"<div>\n<div><strong>Equal Employment Opportunity Information</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div><br>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>\n<div>#LI-Remote #LI-AV1<br><br><br><br></div>\n</div>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1773313297674,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.\n \nOur People:\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact:\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nRole Overview\n\nWe are hiring a Team of One – Full Stack Builder.\nThis is not a traditional engineer role.\nThis is not a traditional product manager role.\nYou will own a problem space end-to-end — from discovery and strategy to architecture, implementation, launch, metrics, and iteration.\nYou are responsible for outcomes, not tasks.\nYou will think like a Product Manager, execute like a Senior Engineer, and own impact like a Founder.\nWhat You’ll Do\n\n1. Product Discovery & Problem Framing\nOwn a clearly defined problem area within the platform.\nConduct lightweight discovery: customer calls, support ticket mining, analytics review, win/loss insights, session replays.\nWrite sharp problem statements and define measurable success criteria.\nTurn ambiguity into structured thinking and validated hypotheses.\nIdentify opportunities to improve activation, retention, revenue, or operational efficiency.\n \n2. Requirements & Product Documentation\nDefine MVP vs V1 vs V2 iterations and define the requirement\nGoals & KPIs\nIn-scope / out-of-scope\nUser stories & acceptance criteria\nEdge cases & risks\nMaintain clear decision logs and documentation.\nPrevent scope creep through structured thinking.\n3. UX & Experience Ownership\nDesign intuitive user flows and information architecture.\nThink deeply about onboarding, empty states, failure states, and microcopy.\nEnsure experiences align with platform conventions.\nShip functional, usable interfaces even when design support is limited.\nAdvocate for customer clarity and simplicity.\n\n\n4. Full Stack Architecture & Engineering Execution\nArchitect scalable systems across frontend, backend, APIs, automation, and AI workflows.\nShip production-grade code with high reliability and maintainability.\nBalance latency, performance, scalability, and cost.\nBuild integrations and automation frameworks.\nOwn migrations, backward compatibility, and system resilience.\n\n\n5. AI-Native System Design\nBuild LLM-powered features, agents, or workflow automation.\nDesign evaluation loops and guardrails.\nOptimize inference cost, latency, and reliability.\nContinuously iterate based on real usage signals.\n\n\n6. Analytics, Instrumentation & Experimentation\nDefine KPIs for every feature shipped.\nInstrument events, funnels, and telemetry.\nMonitor adoption, activation, engagement, and failure metrics.\nRun lightweight experiments or A/B tests.\nUse data to drive iteration and continuous improvement.\n\n\n7. Operational Excellence\nImprove system observability and monitoring.\nAutomate internal workflows to reduce cycle time.\nMaintain clean documentation and runbooks.\nContinuously reduce tech debt and UX debt.\n\n\n\nWhat Success Looks Like\nReduced cycle time from idea → production.\nProduction-grade systems (not prototypes).\nMeasurable improvement in product KPIs.\nLower support tickets and improved customer satisfaction.\nClear documentation and scalable architecture.\nStrong ownership and minimal oversight required.\n\n\n\nMinimum Qualifications\n5+ years of experience as a Product Manager \nDemonstrated track record of shipping production systems\nStrong systems thinking and logical reasoning\nHigh ownership mindset; operates well with minimal supervision\nComfortable with ambiguity and fast iteration cycles\nExperience with APIs, automation tools, or AI platforms\nAbility to reason about infrastructure tradeoffs and system reliability\n\n\nPreferred Qualifications\nExperience building LLM-based or AI-driven products\nFamiliarity with evaluation frameworks, monitoring, or instrumentation\nExperience with data pipelines, analytics, or telemetry\nStrong UX and front-end sensibility\nPortfolio or GitHub showcasing deployed systems\nStack: React / Vue / Angular · Node.js / Python / Java\n\n\nCore Technical Skills\nFrontend frameworks (React, Vue, Angular, etc.)\nBackend development (Node.js, Python, Java, etc.)\nAPI design and system integration\nDatabase architecture & optimization\nCloud infrastructure fundamentals\nMonitoring and observability tools\nPerformance optimization\n\n\nCore Product Management Skills\nProduct discovery & customer research\nProblem framing & structured thinking\nRoadmapping & prioritization frameworks\nKPI definition & data-driven iteration\nUX thinking & experience design\nStakeholder communication & alignment\nOutcome-based ownership mindset\n\n\nWho This Role Is For\nBuilders who prefer ownership over hierarchy and want to own outcomes end-to-end.\nEngineers who think like product leaders and make strong product decisions.\nProduct thinkers who can ship real, production-grade systems, not just write specs.\nIndividuals comfortable operating in high-ambiguity environments with minimal process.\nBuilders who actively leverage AI tools, automation, and modern development workflows to accelerate prototyping, coding, testing, and product development.\nIndividuals who use AI-assisted development (LLMs, copilots, automation workflows, code generation tools, etc.) to move faster while maintaining high engineering quality.\nPeople excited about moving quickly from idea → prototype → production, using AI and automation to dramatically reduce development cycles.\n\nWhy Join HighLevel\nMassive scale and real-world impact.\nRemote-first flexibility.\nAI-native innovation environment.\nHigh ownership and autonomy.\nFast decision-making and minimal bureaucracy.\nOpportunity to build products used by millions.\n","description":"<div><strong style=\"font-size: 18px;\">About HighLevel:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Our People:</strong></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<p><span style=\"font-size: 16px;\"><strong>Our Impact:</strong><br aria-hidden=\"true\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></p>\n<div>\n<p><strong>Role Overview</strong><br><br>We are hiring a Team of One – Full Stack Builder.</p>\n<div>This is not a traditional engineer role.</div>\n<div>This is not a traditional product manager role.</div>\n<ul>\n<li>You will own a problem space end-to-end — from discovery and strategy to architecture, implementation, launch, metrics, and iteration.</li>\n<li>You are responsible for outcomes, not tasks.</li>\n<li>You will think like a Product Manager, execute like a Senior Engineer, and own impact like a Founder.</li>\n</ul>\n<div><strong>What You’ll Do</strong><br><br>1. Product Discovery &amp; Problem Framing</div>\n<ul>\n<li>Own a clearly defined problem area within the platform.</li>\n<li>Conduct lightweight discovery: customer calls, support ticket mining, analytics review, win/loss insights, session replays.</li>\n<li>Write sharp problem statements and define measurable success criteria.</li>\n<li>Turn ambiguity into structured thinking and validated hypotheses.</li>\n<li>Identify opportunities to improve activation, retention, revenue, or operational efficiency.</li>\n</ul>\n<div>&nbsp;</div>\n<div>2. Requirements &amp; Product Documentation</div>\n<ul>\n<li>Define MVP vs V1 vs V2 iterations and define the requirement</li>\n<li>Goals &amp; KPIs</li>\n<li>In-scope / out-of-scope</li>\n<li>User stories &amp; acceptance criteria</li>\n<li>Edge cases &amp; risks</li>\n<li>Maintain clear decision logs and documentation.</li>\n<li>Prevent scope creep through structured thinking.</li>\n</ul>\n<p>3. UX &amp; Experience Ownership</p>\n<ul>\n<li>Design intuitive user flows and information architecture.</li>\n<li>Think deeply about onboarding, empty states, failure states, and microcopy.</li>\n<li>Ensure experiences align with platform conventions.</li>\n<li>Ship functional, usable interfaces even when design support is limited.</li>\n<li>Advocate for customer clarity and simplicity.</li>\n</ul>\n<div><br><br>4. Full Stack Architecture &amp; Engineering Execution</div>\n<ul>\n<li>Architect scalable systems across frontend, backend, APIs, automation, and AI workflows.</li>\n<li>Ship production-grade code with high reliability and maintainability.</li>\n<li>Balance latency, performance, scalability, and cost.</li>\n<li>Build integrations and automation frameworks.</li>\n<li>Own migrations, backward compatibility, and system resilience.</li>\n</ul>\n<div><br><br>5. AI-Native System Design</div>\n<ul>\n<li>Build LLM-powered features, agents, or workflow automation.</li>\n<li>Design evaluation loops and guardrails.</li>\n<li>Optimize inference cost, latency, and reliability.</li>\n<li>Continuously iterate based on real usage signals.</li>\n</ul>\n<div><br><br>6. Analytics, Instrumentation &amp; Experimentation</div>\n<ul>\n<li>Define KPIs for every feature shipped.</li>\n<li>Instrument events, funnels, and telemetry.</li>\n<li>Monitor adoption, activation, engagement, and failure metrics.</li>\n<li>Run lightweight experiments or A/B tests.</li>\n<li>Use data to drive iteration and continuous improvement.</li>\n</ul>\n<div><br><br>7. Operational Excellence</div>\n<ul>\n<li>Improve system observability and monitoring.</li>\n<li>Automate internal workflows to reduce cycle time.</li>\n<li>Maintain clean documentation and runbooks.</li>\n<li>Continuously reduce tech debt and UX debt.</li>\n</ul>\n<div><br><br><br><strong>What Success Looks Like</strong></div>\n<ul>\n<li>Reduced cycle time from idea → production.</li>\n<li>Production-grade systems (not prototypes).</li>\n<li>Measurable improvement in product KPIs.</li>\n<li>Lower support tickets and improved customer satisfaction.</li>\n<li>Clear documentation and scalable architecture.</li>\n<li>Strong ownership and minimal oversight required.</li>\n</ul>\n<div><br><br><br><strong>Minimum Qualifications</strong></div>\n<ul>\n<li>5+ years of experience as a Product Manager&nbsp;</li>\n<li>Demonstrated track record of shipping production systems</li>\n<li>Strong systems thinking and logical reasoning</li>\n<li>High ownership mindset; operates well with minimal supervision</li>\n<li>Comfortable with ambiguity and fast iteration cycles</li>\n<li>Experience with APIs, automation tools, or AI platforms</li>\n<li>Ability to reason about infrastructure tradeoffs and system reliability</li>\n</ul>\n<div><br><br><strong>Preferred Qualifications</strong></div>\n<ul>\n<li>Experience building LLM-based or AI-driven products</li>\n<li>Familiarity with evaluation frameworks, monitoring, or instrumentation</li>\n<li>Experience with data pipelines, analytics, or telemetry</li>\n<li>Strong UX and front-end sensibility</li>\n<li>Portfolio or GitHub showcasing deployed systems</li>\n<li>Stack: React / Vue / Angular · Node.js / Python / Java</li>\n</ul>\n<div><br><br><strong>Core Technical Skills</strong></div>\n<ul>\n<li>Frontend frameworks (React, Vue, Angular, etc.)</li>\n<li>Backend development (Node.js, Python, Java, etc.)</li>\n<li>API design and system integration</li>\n<li>Database architecture &amp; optimization</li>\n<li>Cloud infrastructure fundamentals</li>\n<li>Monitoring and observability tools</li>\n<li>Performance optimization</li>\n</ul>\n<div><br><br><strong>Core Product Management Skills</strong></div>\n<ul>\n<li>Product discovery &amp; customer research</li>\n<li>Problem framing &amp; structured thinking</li>\n<li>Roadmapping &amp; prioritization frameworks</li>\n<li>KPI definition &amp; data-driven iteration</li>\n<li>UX thinking &amp; experience design</li>\n<li>Stakeholder communication &amp; alignment</li>\n<li>Outcome-based ownership mindset</li>\n</ul>\n<div><br><br><strong>Who This Role Is For</strong></div>\n<ul>\n<li>Builders who prefer ownership over hierarchy and want to own outcomes end-to-end.</li>\n<li>Engineers who think like product leaders and make strong product decisions.</li>\n<li>Product thinkers who can ship real, production-grade systems, not just write specs.</li>\n<li>Individuals comfortable operating in high-ambiguity environments with minimal process.</li>\n<li>Builders who actively leverage AI tools, automation, and modern development workflows to accelerate prototyping, coding, testing, and product development.</li>\n<li>Individuals who use AI-assisted development (LLMs, copilots, automation workflows, code generation tools, etc.) to move faster while maintaining high engineering quality.</li>\n<li>People excited about moving quickly from idea → prototype → production, using AI and automation to dramatically reduce development cycles.</li>\n</ul>\n<p><br><strong>Why Join HighLevel</strong></p>\n<ul>\n<li>Massive scale and real-world impact.</li>\n<li>Remote-first flexibility.</li>\n<li>AI-native innovation environment.</li>\n<li>High ownership and autonomy.</li>\n<li>Fast decision-making and minimal bureaucracy.</li>\n<li>Opportunity to build products used by millions.</li>\n</ul>\n</div>","id":"fb4f70da-0dd2-4a92-a880-010beb84a614","lists":[],"text":"Full Stack Builder","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 18px;\">About HighLevel:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Our People:</strong></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<p><span style=\"font-size: 16px;\"><strong>Our Impact:</strong><br aria-hidden=\"true\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></p>\n<div>\n<p><strong>Role Overview</strong><br><br>We are hiring a Team of One &ndash; Full Stack Builder.</p>\n<div>This is not a traditional engineer role.</div>\n<div>This is not a traditional product manager role.</div>\n<ul>\n<li>You will own a problem space end-to-end &mdash; from discovery and strategy to architecture, implementation, launch, metrics, and iteration.</li>\n<li>You are responsible for outcomes, not tasks.</li>\n<li>You will think like a Product Manager, execute like a Senior Engineer, and own impact like a Founder.</li>\n</ul>\n<div><strong>What You&rsquo;ll Do</strong><br><br>1. Product Discovery &amp; Problem Framing</div>\n<ul>\n<li>Own a clearly defined problem area within the platform.</li>\n<li>Conduct lightweight discovery: customer calls, support ticket mining, analytics review, win/loss insights, session replays.</li>\n<li>Write sharp problem statements and define measurable success criteria.</li>\n<li>Turn ambiguity into structured thinking and validated hypotheses.</li>\n<li>Identify opportunities to improve activation, retention, revenue, or operational efficiency.</li>\n</ul>\n<div>&nbsp;</div>\n<div>2. Requirements &amp; Product Documentation</div>\n<ul>\n<li>Define MVP vs V1 vs V2 iterations and define the requirement</li>\n<li>Goals &amp; KPIs</li>\n<li>In-scope / out-of-scope</li>\n<li>User stories &amp; acceptance criteria</li>\n<li>Edge cases &amp; risks</li>\n<li>Maintain clear decision logs and documentation.</li>\n<li>Prevent scope creep through structured thinking.</li>\n</ul>\n<p>3. UX &amp; Experience Ownership</p>\n<ul>\n<li>Design intuitive user flows and information architecture.</li>\n<li>Think deeply about onboarding, empty states, failure states, and microcopy.</li>\n<li>Ensure experiences align with platform conventions.</li>\n<li>Ship functional, usable interfaces even when design support is limited.</li>\n<li>Advocate for customer clarity and simplicity.</li>\n</ul>\n<div><br><br>4. Full Stack Architecture &amp; Engineering Execution</div>\n<ul>\n<li>Architect scalable systems across frontend, backend, APIs, automation, and AI workflows.</li>\n<li>Ship production-grade code with high reliability and maintainability.</li>\n<li>Balance latency, performance, scalability, and cost.</li>\n<li>Build integrations and automation frameworks.</li>\n<li>Own migrations, backward compatibility, and system resilience.</li>\n</ul>\n<div><br><br>5. AI-Native System Design</div>\n<ul>\n<li>Build LLM-powered features, agents, or workflow automation.</li>\n<li>Design evaluation loops and guardrails.</li>\n<li>Optimize inference cost, latency, and reliability.</li>\n<li>Continuously iterate based on real usage signals.</li>\n</ul>\n<div><br><br>6. Analytics, Instrumentation &amp; Experimentation</div>\n<ul>\n<li>Define KPIs for every feature shipped.</li>\n<li>Instrument events, funnels, and telemetry.</li>\n<li>Monitor adoption, activation, engagement, and failure metrics.</li>\n<li>Run lightweight experiments or A/B tests.</li>\n<li>Use data to drive iteration and continuous improvement.</li>\n</ul>\n<div><br><br>7. Operational Excellence</div>\n<ul>\n<li>Improve system observability and monitoring.</li>\n<li>Automate internal workflows to reduce cycle time.</li>\n<li>Maintain clean documentation and runbooks.</li>\n<li>Continuously reduce tech debt and UX debt.</li>\n</ul>\n<div><br><br><br><strong>What Success Looks Like</strong></div>\n<ul>\n<li>Reduced cycle time from idea &rarr; production.</li>\n<li>Production-grade systems (not prototypes).</li>\n<li>Measurable improvement in product KPIs.</li>\n<li>Lower support tickets and improved customer satisfaction.</li>\n<li>Clear documentation and scalable architecture.</li>\n<li>Strong ownership and minimal oversight required.</li>\n</ul>\n<div><br><br><br><strong>Minimum Qualifications</strong></div>\n<ul>\n<li>5+ years of experience as a Product Manager&nbsp;</li>\n<li>Demonstrated track record of shipping production systems</li>\n<li>Strong systems thinking and logical reasoning</li>\n<li>High ownership mindset; operates well with minimal supervision</li>\n<li>Comfortable with ambiguity and fast iteration cycles</li>\n<li>Experience with APIs, automation tools, or AI platforms</li>\n<li>Ability to reason about infrastructure tradeoffs and system reliability</li>\n</ul>\n<div><br><br><strong>Preferred Qualifications</strong></div>\n<ul>\n<li>Experience building LLM-based or AI-driven products</li>\n<li>Familiarity with evaluation frameworks, monitoring, or instrumentation</li>\n<li>Experience with data pipelines, analytics, or telemetry</li>\n<li>Strong UX and front-end sensibility</li>\n<li>Portfolio or GitHub showcasing deployed systems</li>\n<li>Stack: React / Vue / Angular &middot; Node.js / Python / Java</li>\n</ul>\n<div><br><br><strong>Core Technical Skills</strong></div>\n<ul>\n<li>Frontend frameworks (React, Vue, Angular, etc.)</li>\n<li>Backend development (Node.js, Python, Java, etc.)</li>\n<li>API design and system integration</li>\n<li>Database architecture &amp; optimization</li>\n<li>Cloud infrastructure fundamentals</li>\n<li>Monitoring and observability tools</li>\n<li>Performance optimization</li>\n</ul>\n<div><br><br><strong>Core Product Management Skills</strong></div>\n<ul>\n<li>Product discovery &amp; customer research</li>\n<li>Problem framing &amp; structured thinking</li>\n<li>Roadmapping &amp; prioritization frameworks</li>\n<li>KPI definition &amp; data-driven iteration</li>\n<li>UX thinking &amp; experience design</li>\n<li>Stakeholder communication &amp; alignment</li>\n<li>Outcome-based ownership mindset</li>\n</ul>\n<div><br><br><strong>Who This Role Is For</strong></div>\n<ul>\n<li>Builders who prefer ownership over hierarchy and want to own outcomes end-to-end.</li>\n<li>Engineers who think like product leaders and make strong product decisions.</li>\n<li>Product thinkers who can ship real, production-grade systems, not just write specs.</li>\n<li>Individuals comfortable operating in high-ambiguity environments with minimal process.</li>\n<li>Builders who actively leverage AI tools, automation, and modern development workflows to accelerate prototyping, coding, testing, and product development.</li>\n<li>Individuals who use AI-assisted development (LLMs, copilots, automation workflows, code generation tools, etc.) to move faster while maintaining high engineering quality.</li>\n<li>People excited about moving quickly from idea &rarr; prototype &rarr; production, using AI and automation to dramatically reduce development cycles.</li>\n</ul>\n<p><br><strong>Why Join HighLevel</strong></p>\n<ul>\n<li>Massive scale and real-world impact.</li>\n<li>Remote-first flexibility.</li>\n<li>AI-native innovation environment.</li>\n<li>High ownership and autonomy.</li>\n<li>Fast decision-making and minimal bureaucracy.</li>\n<li>Opportunity to build products used by millions.</li>\n</ul>\n</div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.\n \nOur People:\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact:\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nRole Overview\n\nWe are hiring a Team of One – Full Stack Builder.\nThis is not a traditional engineer role.\nThis is not a traditional product manager role.\nYou will own a problem space end-to-end — from discovery and strategy to architecture, implementation, launch, metrics, and iteration.\nYou are responsible for outcomes, not tasks.\nYou will think like a Product Manager, execute like a Senior Engineer, and own impact like a Founder.\nWhat You’ll Do\n\n1. Product Discovery & Problem Framing\nOwn a clearly defined problem area within the platform.\nConduct lightweight discovery: customer calls, support ticket mining, analytics review, win/loss insights, session replays.\nWrite sharp problem statements and define measurable success criteria.\nTurn ambiguity into structured thinking and validated hypotheses.\nIdentify opportunities to improve activation, retention, revenue, or operational efficiency.\n \n2. Requirements & Product Documentation\nDefine MVP vs V1 vs V2 iterations and define the requirement\nGoals & KPIs\nIn-scope / out-of-scope\nUser stories & acceptance criteria\nEdge cases & risks\nMaintain clear decision logs and documentation.\nPrevent scope creep through structured thinking.\n3. UX & Experience Ownership\nDesign intuitive user flows and information architecture.\nThink deeply about onboarding, empty states, failure states, and microcopy.\nEnsure experiences align with platform conventions.\nShip functional, usable interfaces even when design support is limited.\nAdvocate for customer clarity and simplicity.\n\n\n4. Full Stack Architecture & Engineering Execution\nArchitect scalable systems across frontend, backend, APIs, automation, and AI workflows.\nShip production-grade code with high reliability and maintainability.\nBalance latency, performance, scalability, and cost.\nBuild integrations and automation frameworks.\nOwn migrations, backward compatibility, and system resilience.\n\n\n5. AI-Native System Design\nBuild LLM-powered features, agents, or workflow automation.\nDesign evaluation loops and guardrails.\nOptimize inference cost, latency, and reliability.\nContinuously iterate based on real usage signals.\n\n\n6. Analytics, Instrumentation & Experimentation\nDefine KPIs for every feature shipped.\nInstrument events, funnels, and telemetry.\nMonitor adoption, activation, engagement, and failure metrics.\nRun lightweight experiments or A/B tests.\nUse data to drive iteration and continuous improvement.\n\n\n7. Operational Excellence\nImprove system observability and monitoring.\nAutomate internal workflows to reduce cycle time.\nMaintain clean documentation and runbooks.\nContinuously reduce tech debt and UX debt.\n\n\n\nWhat Success Looks Like\nReduced cycle time from idea → production.\nProduction-grade systems (not prototypes).\nMeasurable improvement in product KPIs.\nLower support tickets and improved customer satisfaction.\nClear documentation and scalable architecture.\nStrong ownership and minimal oversight required.\n\n\n\nMinimum Qualifications\n5+ years of experience as a Product Manager \nDemonstrated track record of shipping production systems\nStrong systems thinking and logical reasoning\nHigh ownership mindset; operates well with minimal supervision\nComfortable with ambiguity and fast iteration cycles\nExperience with APIs, automation tools, or AI platforms\nAbility to reason about infrastructure tradeoffs and system reliability\n\n\nPreferred Qualifications\nExperience building LLM-based or AI-driven products\nFamiliarity with evaluation frameworks, monitoring, or instrumentation\nExperience with data pipelines, analytics, or telemetry\nStrong UX and front-end sensibility\nPortfolio or GitHub showcasing deployed systems\nStack: React / Vue / Angular · Node.js / Python / Java\n\n\nCore Technical Skills\nFrontend frameworks (React, Vue, Angular, etc.)\nBackend development (Node.js, Python, Java, etc.)\nAPI design and system integration\nDatabase architecture & optimization\nCloud infrastructure fundamentals\nMonitoring and observability tools\nPerformance optimization\n\n\nCore Product Management Skills\nProduct discovery & customer research\nProblem framing & structured thinking\nRoadmapping & prioritization frameworks\nKPI definition & data-driven iteration\nUX thinking & experience design\nStakeholder communication & alignment\nOutcome-based ownership mindset\n\n\nWho This Role Is For\nBuilders who prefer ownership over hierarchy and want to own outcomes end-to-end.\nEngineers who think like product leaders and make strong product decisions.\nProduct thinkers who can ship real, production-grade systems, not just write specs.\nIndividuals comfortable operating in high-ambiguity environments with minimal process.\nBuilders who actively leverage AI tools, automation, and modern development workflows to accelerate prototyping, coding, testing, and product development.\nIndividuals who use AI-assisted development (LLMs, copilots, automation workflows, code generation tools, etc.) to move faster while maintaining high engineering quality.\nPeople excited about moving quickly from idea → prototype → production, using AI and automation to dramatically reduce development cycles.\n\nWhy Join HighLevel\nMassive scale and real-world impact.\nRemote-first flexibility.\nAI-native innovation environment.\nHigh ownership and autonomy.\nFast decision-making and minimal bureaucracy.\nOpportunity to build products used by millions.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/fb4f70da-0dd2-4a92-a880-010beb84a614","applyUrl":"https://jobs.lever.co/gohighlevel/fb4f70da-0dd2-4a92-a880-010beb84a614/apply"},{"additionalPlain":"EEO Statement\n \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<div>\n<div><strong>EEO Statement</strong></div>\n<div>&nbsp;</div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.</div>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"Delhi","team":"LeadGen","allLocations":["Delhi"]},"createdAt":1779454476680,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts.\nAbout the Role:\nThe traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a Team of One. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.\n \n","description":"<div>\n<h3><strong>About us</strong></h3>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<h3><strong>Our people</strong></h3>\n<p>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<h3><strong>Our impact</strong></h3>\n<p>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts.</a></p>\n<h3><strong>About the Role:</strong><strong><br></strong></h3>\n<p>The traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a Team of One. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.</p>\n<p>&nbsp;</p>\n</div>","id":"118f3bc5-8325-4175-a60b-24ccfaa84fda","lists":[{"text":"What You'll Do","content":"<div>\n<p>Feature/Module Ownership:</p>\n\n<li>\n<p>Translate business goals into working, deployable systems</p>\n</li>\n<li>\n<p>Propose architecture, workflows, and implementation plans for assigned modules/features; refine and finalize through review with Tech Leads and Engineering Managers before execution</p>\n</li>\n<li>\n<p>Own modules end-to-end — from design discussion through release, post-launch stability, and iterative improvements<br><br></p>\n</li>\n\n<p>Rapid Prototyping &amp; Iteration:</p>\n\n<li>\n<p>Turn ambiguous ideas into working demos quickly, with timelines scoped to complexity</p>\n</li>\n<li>\n<p>Prototype using code, AI tooling, automation, or low-code systems</p>\n</li>\n<li>\n<p>Validate through experiments and real user feedback, then iterate to production quality</p>\n</li>\n<li>\n<p>Integrate email statistics and analytics with internal teams, and drive feature attribution and metrics visibility so a release is measurable on our dashboards.</p>\n</li>\n\n<p>&nbsp;</p>\n<p>Scale, Performance &amp; Reliability:</p>\n\n<li>\n<p>Build and maintain the <strong>Email Template Builder </strong>web app — a system powering 30M+ emails/day, directly impacting scalability (throughput at peak load), reliability (uptime and send success rate).</p>\n</li>\n<li>\n<p>Optimize frontend rendering performance, component architecture, lazy loading, and state management; tune backend queries, caching (Redis/CDN), and latency at scale.</p>\n</li>\n<li>\n<p>Reason through token consumption, inference cost, and infrastructure tradeoffs when integrating AI/LLM tooling<br><br></p>\n</li>\n\n<p>Operational Excellence:</p>\n\n<li>\n<p>Instrument systems with monitoring and telemetry</p>\n</li>\n<li>\n<p>Build evaluation loops for continuous quality improvement</p>\n</li>\n<li>\n<p>Automate workflows that increase engineering velocity</p>\n</li>\n<li>\n<p>Maintain clear, repeatable documentation</p>\n</li>\n\n<p>&nbsp;</p>\n<p>Tech Stack, You'll Work With</p>\n\n<li>\n<p>Frontend: Vue.js, JavaScript/TypeScript, HTML5, CSS3 (Tailwind/SCSS)</p>\n</li>\n<li>\n<p>Backend: Node.js, NestJS</p>\n</li>\n<li>\n<p>Data: MongoDB, Firestore, Clickhouse, Redis</p>\n</li>\n<li>\n<p>Infra: GCP(Pub/Sub, K8s) Cloudflare</p>\n</li>\n<li>\n<p>AI: LLM APIs, LangGraph, AI-aided dev tooling</p>\n</li>\n<li>\n<p>Tooling: Git, Jenkins, observability stack(Grafana)</p>\n</li>\n\n<p>&nbsp;</p>\n<p>You'll Thrive Here If</p>\n\n<li>\n<p>You bring a generalist, entrepreneurial, startup-friendly mindset&nbsp;</p>\n</li>\n<li>\n<p>You enjoy operating with ambiguity and ramping up quickly on unfamiliar parts of the stack&nbsp;</p>\n</li>\n<li>\n<p>You're comfortable stitching together services and systems you haven't worked with before</p>\n</li>\n\n</div>"},{"text":"Minimum Qualifications","content":"<div>\n\n<li>\n<p>4+ years of experience in software development</p>\n</li>\n<li>\n<p>Demonstrated track record of shipping production systems</p>\n</li>\n<li>\n<p>Strong systems thinking and logical reasoning</p>\n</li>\n<li>\n<p>High ownership mindset; operates well with minimal supervision</p>\n</li>\n<li>\n<p>Comfortable with ambiguity and fast iteration cycles</p>\n</li>\n<li>\n<p>Experience with APIs, automation tools, or AI platforms</p>\n</li>\n<li>\n<p>Ability to reason about infrastructure tradeoffs and system reliability</p>\n</li>\n\n</div>"},{"text":"Preferred Qualifications","content":"<div>\n\n<li>\n<p>Experience with data pipelines, analytics, or telemetry</p>\n</li>\n<li>\n<p>Strong UX and front-end sensibility</p>\n</li>\n<li>\n<p>Portfolio or GitHub showcasing deployed systems</p>\n</li>\n<li>\n<p>Stack: React / Vue / Angular · Node.js / Python / Java</p>\n</li>\n\n</div>"},{"text":"What Success Looks Like:","content":"<div>\n\n<li>\n<p>Consistently reduces cycle time from idea to production</p>\n</li>\n<li>\n<p>Ships production-grade systems, not experiments</p>\n</li>\n<li>\n<p>Balances quality, latency, and cost in system design</p>\n</li>\n<li>\n<p>Builds evaluation loops that improve product performance over time</p>\n</li>\n\n</div>"},{"text":"Why You'll Love Working Here:","content":"<div>\n\n<li>\n<p>Massive Impact: Your work directly affects millions of businesses worldwide</p>\n</li>\n<li>\n<p>High Autonomy: We trust builders to own outcomes, not just tasks</p>\n</li>\n<li>\n<p>Remote-First: Work from anywhere; we measure results, not hours</p>\n</li>\n<li>\n<p>AI-Native Stack: Latest tooling to accelerate building and experimentation</p>\n</li>\n<li>\n<p>Builder Culture: We value speed, ownership, clarity of thought, and execution</p>\n</li>\n\n</div>"}],"text":"Full Stack Builder - Email Builders Team","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<h3><strong>About us</strong></h3>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<h3><strong>Our people</strong></h3>\n<p>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<h3><strong>Our impact</strong></h3>\n<p>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts.</a></p>\n<h3><strong>About the Role:</strong><strong><br></strong></h3>\n<p>The traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a Team of One. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.</p>\n<p>&nbsp;</p>\n</div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts.\nAbout the Role:\nThe traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a Team of One. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.\n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/118f3bc5-8325-4175-a60b-24ccfaa84fda","applyUrl":"https://jobs.lever.co/gohighlevel/118f3bc5-8325-4175-a60b-24ccfaa84fda/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n \n \n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><span style=\"font-size: 16px;\">We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Polic</a>y before submitting your application.</span></span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1775454245558,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.\n \nOur People:\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact:\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nAbout the Role:\nThe traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a Team of One. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.\n","description":"<div>\n<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Our People:</strong></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<p><span style=\"font-size: 16px;\"><strong>Our Impact:</strong><br aria-hidden=\"true\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></p>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<span style=\"font-size: 16px;\">The traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a </span><strong style=\"font-size: 16px;\">Team of One</strong><span style=\"font-size: 16px;\">. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.</span></div>\n</div>","id":"8098682a-0433-42e7-a83f-803777f95f2d","lists":[{"text":"What You'll Do:","content":"<div>\n\n<li><strong>End-to-End Product Ownership:</strong></li>\n<li>Translate business goals into working, deployable systems</li>\n<li>Define architecture, workflows, and implementation plans</li>\n<li>Ship and maintain production-grade systems — not demos or prototypes</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Rapid Prototyping &amp; Iteration:</strong></li>\n<li>Turn ambiguous ideas into working demos within hours or days</li>\n<li>Prototype using code, AI tooling, automation, or low-code systems</li>\n<li>Validate through experiments and real user feedback, then iterate to production quality</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Build AI-Native Systems:</strong>&nbsp;</li>\n<li>Design and orchestrate LLM agents, retrieval pipelines, workflow automation, memory layers, APIs, and guardrails. Build for resilience against hallucinations, model variability, and quality degradation over time.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Design for Scale, Cost &amp; Performance:</strong>&nbsp;</li>\n<li>Reason through token consumption, inference cost, latency constraints, infrastructure scalability, and system resilience. The goal: systems that work efficiently at scale.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Operational Excellence: </strong></li>\n<li>Instrument systems with monitoring and telemetry</li>\n<li>Build evaluation loops for continuous quality improvement</li>\n<li>Automate workflows that increase engineering velocity</li>\n<li>Maintain clear, repeatable documentation</li>\n\n</div>"},{"text":"Minimum Qualifications:","content":"<div>\n\n<li>Demonstrated track record of shipping production systems</li>\n<li>Strong systems thinking and logical reasoning</li>\n<li>High ownership mindset; operates well with minimal supervision</li>\n<li>Comfortable with ambiguity and fast iteration cycles</li>\n<li>Experience with APIs, automation tools, or AI platforms</li>\n<li>Ability to reason about infrastructure tradeoffs and system reliability</li>\n\n</div>"},{"text":"Preferred Qualifications:","content":"<div>\n\n<li>Experience building LLM-based or AI-driven products</li>\n<li>Familiarity with evaluation frameworks, monitoring, or instrumentation</li>\n<li>Experience with data pipelines, analytics, or telemetry</li>\n<li>Strong UX and front-end sensibility</li>\n<li>Portfolio or GitHub showcasing deployed systems</li>\n<li>Stack: React / Vue / Angular · Node.js / Python / Java</li>\n\n</div>"},{"text":"What Success Looks Like:","content":"<div>\n\n<li>Consistently reduces cycle time from idea to production</li>\n<li>Ships production-grade systems, not experiments</li>\n<li>Balances quality, latency, and cost in system design</li>\n<li>Builds evaluation loops that improve product performance over time</li>\n\n</div>"},{"text":"Why You'll Love Working Here:","content":"<div>\n\n<li><strong>Massive Impact:</strong> Your work directly affects millions of businesses worldwide</li>\n<li><strong>High Autonomy:</strong> We trust builders to own outcomes, not just tasks</li>\n<li><strong>Remote-First:</strong> Work from anywhere; we measure results, not hours</li>\n<li><strong>AI-Native Stack:</strong> Latest tooling to accelerate building and experimentation</li>\n<li><strong>Builder Culture:</strong> We value speed, ownership, clarity of thought, and execution</li>\n\n</div>"}],"salaryDescription":"<div><span style=\"font-size: 16px;\">#LI-Remote <span style=\"font-size: 11.5pt;\">#LI-RS1</span></span></div>","salaryDescriptionPlain":"#LI-Remote #LI-RS1\n","text":"Full Stack Builder (Team of One - prospecting)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Our People:</strong></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<p><span style=\"font-size: 16px;\"><strong>Our Impact:</strong><br aria-hidden=\"true\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></p>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<span style=\"font-size: 16px;\">The traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a </span><strong style=\"font-size: 16px;\">Team of One</strong><span style=\"font-size: 16px;\">. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.</span></div>\n</div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.\n \nOur People:\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact:\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nAbout the Role:\nThe traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a Team of One. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/8098682a-0433-42e7-a83f-803777f95f2d","applyUrl":"https://jobs.lever.co/gohighlevel/8098682a-0433-42e7-a83f-803777f95f2d/apply"},{"additionalPlain":"EEO Statement:The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. \nWe encourage you to review our Privacy Policy before submitting your application.\n#LI-Remote #LI-PG1\n\n\n\n \n \n","additional":"<p><strong>EEO Statement:<br></strong>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.&nbsp;</p>\n<p><span style=\"font-size: 16px;\">We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.</span></p>\n<p><span style=\"font-size: 16px;\">#LI-Remote #LI-PG1</span></p>\n<div><br><br><br></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"AI & Marketplace","allLocations":["India"]},"createdAt":1772770412493,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.\nOur People:\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nAbout the Role:\nThe traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a Team of One. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.\n","description":"<div>\n<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.</p>\n<p><strong>Our People:</strong><br>With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>About the Role:</strong><br>The traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a Team of One. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.</p>\n</div>","id":"ce928065-f2cf-4412-a5e7-32677e6f4e4b","lists":[{"text":"What You'll Do:","content":"\n<li><strong>End-to-End Product Ownership:</strong></li>\n<li>Translate business goals into working, deployable systems</li>\n<li>Define architecture, workflows, and implementation plans</li>\n<li>Ship and maintain production-grade systems — not demos or prototypes<br><br></li>\n<li><strong>Rapid Prototyping &amp; Iteration:</strong></li>\n<li>Turn ambiguous ideas into working demos within hours or days</li>\n<li>Prototype using code, AI tooling, automation, or low-code systems</li>\n<li>Validate through experiments and real user feedback, then iterate to production quality<br><br></li>\n<li><strong>Build AI-Native Systems:</strong>&nbsp;</li>\n<li>Design and orchestrate LLM agents, retrieval pipelines, workflow automation, memory layers, APIs, and guardrails. Build for resilience against hallucinations, model variability, and quality degradation over time.<br><br></li>\n<li><strong>Design for Scale, Cost &amp; Performance:</strong>&nbsp;</li>\n<li>Reason through token consumption, inference cost, latency constraints, infrastructure scalability, and system resilience. The goal: systems that work efficiently at scale.<br><br></li>\n<li><strong>Operational Excellence: </strong></li>\n<li>Instrument systems with monitoring and telemetry</li>\n<li>Build evaluation loops for continuous quality improvement</li>\n<li>Automate workflows that increase engineering velocity</li>\n<li>Maintain clear, repeatable documentation</li>\n"},{"text":"Minimum Qualifications:","content":"\n<li>Demonstrated track record of shipping production systems</li>\n<li>Strong systems thinking and logical reasoning</li>\n<li>High ownership mindset; operates well with minimal supervision</li>\n<li>Comfortable with ambiguity and fast iteration cycles</li>\n<li>Experience with APIs, automation tools, or AI platforms</li>\n<li>Ability to reason about infrastructure tradeoffs and system reliability</li>\n"},{"text":"Preferred Qualifications:","content":"\n<li>Experience building LLM-based or AI-driven products</li>\n<li>Familiarity with evaluation frameworks, monitoring, or instrumentation</li>\n<li>Experience with data pipelines, analytics, or telemetry</li>\n<li>Strong UX and front-end sensibility</li>\n<li>Portfolio or GitHub showcasing deployed systems</li>\n<li>Stack: React / Vue / Angular · Node.js / Python / Java</li>\n"},{"text":"What Success Looks Like:","content":"\n<li>Consistently reduces cycle time from idea to production</li>\n<li>Ships production-grade systems, not experiments</li>\n<li>Balances quality, latency, and cost in system design</li>\n<li>Builds evaluation loops that improve product performance over time</li>\n"},{"text":"Why You'll Love Working Here:","content":"\n<li><strong>Massive Impact:</strong> Your work directly affects millions of businesses worldwide</li>\n<li><strong>High Autonomy:</strong> We trust builders to own outcomes, not just tasks</li>\n<li><strong>Remote-First:</strong> Work from anywhere; we measure results, not hours</li>\n<li><strong>AI-Native Stack:</strong> Latest tooling to accelerate building and experimentation</li>\n<li><strong>Builder Culture:</strong> We value speed, ownership, clarity of thought, and execution</li>\n"}],"text":"Full Stack Builder (Team of One)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.</p>\n<p><strong>Our People:</strong><br>With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>About the Role:</strong><br>The traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a Team of One. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.</p>\n</div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered operating system that helps businesses grow. Over 1 million businesses globally run on HighLevel, processing 15+ billion API hits, 2.5 billion messaging events, and 470 terabytes of data daily across 250+ micro services and 1 million+ domains worldwide. HighLevel answers over 1.3m+ calls a month using AI, and sends over 17m text messages using AI. Together with AskAI, the agent builder and the AI employee it is the AI platform of choice to grow.\nOur People:\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nAbout the Role:\nThe traditional model of siloed product managers, designers, and engineers is too slow for modern AI-native development. At HighLevel, every engineer owns a product outcome end-to-end, from idea to prototype to production to scale. You will operate as a Team of One. With AI tooling and strong engineering infrastructure, a single engineer can now build what previously required an entire squad. You are not implementing tickets. You own the product.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/ce928065-f2cf-4412-a5e7-32677e6f4e4b","applyUrl":"https://jobs.lever.co/gohighlevel/ce928065-f2cf-4412-a5e7-32677e6f4e4b/apply"},{"additionalPlain":"EEO Statement:The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application.\n\n#LI-Remote #LI-NJ1\n","additional":"<div><strong>EEO Statement:<br></strong>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.<br><br>#LI-Remote #LI-NJ1</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"Data Platform","allLocations":["India"]},"createdAt":1774315201365,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","description":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></div>","id":"282eef4d-7382-4fee-a951-3e3f9b85dd6d","lists":[{"text":"About the Role:","content":"<div>We are looking for a Lead Data Engineer to own the event ingestion and identity layer that connects product instrumentation to downstream analytical systems.<br>This role focuses on the operational reliability and correctness of event and identity data as it moves through the data platform. You will design and operate pipelines, schema validation, and replay workflows that ensure product events remain consistent and safe to use for analytics and customer-facing reporting.<br>You will work closely with product engineering teams on instrumentation patterns, with the CDP team on event contracts and definitions, and with platform teams to ensure event infrastructure and analytical systems scale reliably. This role builds the foundational event and identity datasets required for reliable downstream modeling. Behavioral models, canonical entities, and business analytics datasets are owned by the analytics engineering team.</div>"},{"text":"Responsibilities:","content":"\n<li>Define event schemas, required fields, and compatibility rules in collaboration with the CDP team</li>\n<li>Implement automated validation and contract enforcement to prevent breaking schema changes</li>\n<li>Maintain versioning and compatibility guarantees for event producers and downstream consumers</li>\n<li>Build and maintain pipelines that ingest, validate, and process high-volume product events</li>\n<li>Ensure event streams are deduplicated, ordered correctly, and safe for downstream consumption</li>\n<li>Partner with platform teams to ensure ingestion pipelines scale with product growth</li>\n<li>Define and maintain identity stitching logic across anonymous and authenticated users</li>\n<li>Handle identity merges, splits, and corrections while preserving tenant boundaries</li>\n<li>Ensure identity resolution remains explainable, deterministic, and safe for downstream datasets</li>\n<li>Design workflows that allow event datasets and identity graphs to be replayed or rebuilt safely</li>\n<li>Build tooling for historical corrections, schema evolution, and dataset reprocessing</li>\n<li>Ensure downstream models can be rebuilt without manual intervention when definitions evolve</li>\n<li>Provide guidance and tooling that help product teams emit events consistently</li>\n<li>Maintain validation checks and schema enforcement that catch instrumentation issues early</li>\n<li>Collaborate with engineering teams to evolve instrumentation safely over time</li>\n<li>Ensure deletion and suppression requests propagate correctly through event and identity pipelines</li>\n<li>Partner with governance and security teams to support policy requirements</li>\n<li>Define requirements and interfaces for event infrastructure and downstream analytical systems</li>\n<li>Work with platform teams to ensure pipelines remain reliable, scalable, and observable.</li>\n"},{"text":"Requirements:","content":"<div>\n\n<li>7+ years of experience in data engineering, platform engineering, or product data roles</li>\n<li>Strong experience building and operating event ingestion or streaming pipelines</li>\n<li>Experience implementing schema validation, data contracts, or event governance frameworks</li>\n<li>Strong SQL and Python, with experience building data processing or validation tooling</li>\n<li>Familiarity with identity resolution, entity resolution, or customer identity systems</li>\n<li>Experience operating analytical data systems or large-scale event datasets</li>\n\n</div>"}],"text":"Lead Data Engineer","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","hostedUrl":"https://jobs.lever.co/gohighlevel/282eef4d-7382-4fee-a951-3e3f9b85dd6d","applyUrl":"https://jobs.lever.co/gohighlevel/282eef4d-7382-4fee-a951-3e3f9b85dd6d/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<p><strong>EEO Statement:</strong><br>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</p>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.</p>","categories":{"commitment":"Employee India","department":"Platform","location":"India","team":"Platform","allLocations":["India"]},"createdAt":1777445631443,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","description":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <strong><span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></strong></div>","id":"14dce3af-69ff-45e9-9e8c-c1190760a192","lists":[{"text":"About the Role:","content":"<div>We are looking for a Lead DevOps Engineer&nbsp;to drive visibility, efficiency, and savings across our multi-cloud infrastructure. You will lead efforts to measure and reduce CPO (Cost Per Operation), help map infrastructure cost to product usage and revenue, and work closely with engineering teams to optimize their cloud footprints across GCP, AWS and many more.</div>"},{"text":"Responsibilities:","content":"<div>\n\n<li><strong>Cloud Cost Optimization:</strong> Design and implement strategies to reduce operational costs across GCP, AWS, Firebase, and managed services like MongoDB Atlas and Elastic.co</li>\n<li><strong>Cost Observability:</strong> Build and maintain cost dashboards (using DoiT, GCP BigQuery, AWS Cost Explorer, etc.) to track spend across cloud providers and services at the product, team, and project level</li>\n<li><strong>CPO Analysis:</strong> Define and maintain Cost per Operation (CPO) metrics per product/service; collaborate with product owners to align infra cost with revenue generation</li>\n<li><strong>Multi-Cloud Governance:</strong> Set up policies, guardrails, budgets, and alerts to prevent cost overruns and enforce efficient resource usage across Kubernetes clusters and cloud services</li>\n<li><strong>Automation &amp; Tooling:</strong> Develop automation scripts (using Python, Bash, or Terraform) to detect idle resources, right-size workloads, and enforce tagging strategies</li>\n<li><strong>Billing Analysis:</strong> Break down cloud bills by team, sub_team, project, and service using label-based and usage-based filtering; provide actionable insights and recommendations</li>\n<li><strong>Collaboration:</strong> Partner with finance, DevOps, platform, and product teams to tie infrastructure cost back to product growth and engineering impact</li>\n<li><strong>Cloud Architecture:</strong> Provide guidance on designing cost-efficient cloud-native systems and help teams adopt best practices for storage, compute, and networking usage</li>\n\n</div>"},{"text":"Requirements:","content":"<div>\n\n<li><strong>Experience:</strong> 7+ years in Cloud Engineering roles with a focus on cost optimization</li>\n<li><strong>Cloud Expertise:</strong> Deep hands-on experience with GCP (BigQuery, GKE, Firebase, Pub/Sub), AWS (EC2, S3, Lambda, EKS), and managed services like MongoDB Atlas, Elastic.co, ClickHouse</li>\n<li><strong>Cost Tools:</strong> Strong working knowledge of DoiT Cloud Analytics, GCP Billing Export, AWS CUR (Cost &amp; Usage Reports), and BigQuery</li>\n<li><strong>Scripting &amp; Automation:</strong> Proficient in Python, Bash, and automation frameworks for cost cleanup and reporting</li>\n<li><strong>Data-Driven:</strong> Comfortable querying and visualizing cloud billing data to derive unit economics (e.g., cost per user, per API call, per deployment)</li>\n<li><strong>Kubernetes Knowledge:</strong> Familiar with cost management in Kubernetes (e.g., node cost allocation, workload optimization, spot/preemptible usage)</li>\n<li><strong>Communication:</strong> Ability to translate complex cost insights into actionable plans for engineering and business stakeholders</li>\n\n</div>"}],"text":"Lead DevOps Engineer","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <strong><span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></strong></div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","hostedUrl":"https://jobs.lever.co/gohighlevel/14dce3af-69ff-45e9-9e8c-c1190760a192","applyUrl":"https://jobs.lever.co/gohighlevel/14dce3af-69ff-45e9-9e8c-c1190760a192/apply"},{"additionalPlain":" \nEEO Statement\n \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 20pt;\">EEO Statement</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">We encourage you to review our <span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></span> before submitting your application</span></div>\n</div>","categories":{"commitment":"EE Full-Time","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1764570179381,"descriptionPlain":" \nAbout HighLevel\n \nAbout us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\n \nWe’re looking for a Lead Software Engineer to join our Communities Team, which empowers businesses and creators to build vibrant, branded spaces where members can connect, share content, and engage in meaningful discussions. Communities power social interaction and collaboration across web and mobile for over 1 million active users, helping creators and agencies deepen relationships with their audiences. \n \nAs a Lead Engineer, you’ll architect and scale the systems behind posts, feeds, notifications, memberships, and moderation workflows - all while ensuring data security, privacy, and reliability in a multi-tenant environment. You’ll tackle complex problems in real-time updates, multi-tenant access control, and performance optimization while collaborating with product and infrastructure teams to shape the long-term technical roadmap. This role offers the opportunity to deliver a highly engaging experience at scale for the growing creator and business ecosystem.\n \n \n \n \n \n \n \n \n \n \n","description":"<div>&nbsp;</div>\n<div><span style=\"font-size: 20pt;\">About HighLevel</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\"><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 20pt;\">About the Role</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">We’re looking for a </span><strong style=\"font-size: 12pt;\">Lead Software Engineer</strong><span style=\"font-size: 12pt;\"> to join our </span><strong style=\"font-size: 12pt;\">Communities Team</strong><span style=\"font-size: 12pt;\">, which empowers businesses and creators to build vibrant, branded spaces where members can connect, share content, and engage in meaningful discussions. Communities power social interaction and collaboration across web and mobile for over </span><strong style=\"font-size: 12pt;\">1 million active users</strong><span style=\"font-size: 12pt;\">, helping creators and agencies deepen relationships with their audiences. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">As a </span><strong style=\"font-size: 12pt;\">Lead Engineer</strong><span style=\"font-size: 12pt;\">, you’ll architect and scale the systems behind posts, feeds, notifications, memberships, and moderation workflows - all while ensuring </span><strong style=\"font-size: 12pt;\">data security, privacy, and reliability</strong><span style=\"font-size: 12pt;\"> in a multi-tenant environment. You’ll tackle complex problems in real-time updates, multi-tenant access control, and performance optimization while collaborating with product and infrastructure teams to shape the long-term technical roadmap. This role offers the opportunity to deliver a highly engaging experience at scale for the growing creator and business ecosystem.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","id":"0244e7e7-eeda-4ba4-9dfb-9cd9ec681e52","lists":[{"text":"Responsibilities","content":"<div>\n\n<li><span style=\"font-size: 12pt;\">Lead the design and development of scalable, high-performance systems to </span><strong style=\"font-size: 12pt;\">improve reliability, latency, and throughput</strong><span style=\"font-size: 12pt;\"> across time-sensitive APIs and workflows</span></li>\n<li><strong style=\"font-size: 12pt;\">Own features end-to-end</strong><span style=\"font-size: 12pt;\"> — from architecture and implementation to testing, deployment, and ongoing optimization.</span></li>\n<li><span style=\"font-size: 12pt;\">Work hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems and Service Mesh-based microservices.</span></li>\n<li><strong style=\"font-size: 12pt;\">Drive technical direction</strong><span style=\"font-size: 12pt;\"> across both product features and platform layers to ensure stability, scalability, and maintainability.</span></li>\n<li><span style=\"font-size: 12pt;\">Integrate and optimize </span><strong style=\"font-size: 12pt;\">AI-assisted development tools</strong><span style=\"font-size: 12pt;\">, improving developer productivity while ensuring accuracy and minimizing hallucinations.</span></li>\n<li><span style=\"font-size: 12pt;\">Collaborate closely with Product, Design, and AI teams to deliver impactful, user-facing features and backend systems.</span></li>\n<li><span style=\"font-size: 12pt;\">Mentor and support other engineers, fostering a culture of technical excellence, learning, and ownership.</span></li>\n<li><span style=\"font-size: 12pt;\">Proactively identify and solve </span><strong style=\"font-size: 12pt;\">performance bottlenecks, scalability challenges, and security concerns</strong><span style=\"font-size: 12pt;\"> in a multi-tenant environment.</span></li>\n\n</div>"},{"text":"Requirements","content":"<div>\n\n<li><span style=\"font-size: 12pt;\">6+ years </span><strong style=\"font-size: 12pt;\">of backend engineering experience</strong><span style=\"font-size: 12pt;\">, including designing fault-tolerant systems and working on high-scale platforms.</span></li>\n<li><span style=\"font-size: 12pt;\">Deep expertise in </span><strong style=\"font-size: 12pt;\">distributed systems, event-driven architectures, and asynchronous job processing</strong><span style=\"font-size: 12pt;\">Strong experience with relational and NoSQL data models (especially with complex temporal data)</span></li>\n<li><strong style=\"font-size: 12pt;\">Experience with modern front-end frameworks (e.g., React, Vue, Angular) and building full-stack web applications.</strong></li>\n<li><strong style=\"font-size: 12pt;\">Proven track record of architecting complex systems and delivering scalable, high-performance web apps in production.</strong></li>\n<li><span style=\"font-size: 12pt;\">Strong understanding of software design patterns, API design, and </span><strong style=\"font-size: 12pt;\">microservices architecture</strong><span style=\"font-size: 12pt;\"> in a multi-tenant environment.</span></li>\n<li><span style=\"font-size: 12pt;\">Skilled in guiding technical architecture, making high-impact engineering decisions, and mentoring fellow engineers.</span></li>\n<li><span style=\"font-size: 12pt;\">Experience with code quality practices, automated testing, CI/CD pipelines, and dev tooling optimization.</span></li>\n<li><span style=\"font-size: 12pt;\">Excellent problem-solving skills, with clear and collaborative communication across cross-functional teams.</span></li>\n\n</div>"}],"text":"Lead Engineer - Communities","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>&nbsp;</div>\n<div><span style=\"font-size: 20pt;\">About HighLevel</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\"><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 20pt;\">About the Role</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">We&rsquo;re looking for a </span><strong style=\"font-size: 12pt;\">Lead Software Engineer</strong><span style=\"font-size: 12pt;\"> to join our </span><strong style=\"font-size: 12pt;\">Communities Team</strong><span style=\"font-size: 12pt;\">, which empowers businesses and creators to build vibrant, branded spaces where members can connect, share content, and engage in meaningful discussions. Communities power social interaction and collaboration across web and mobile for over </span><strong style=\"font-size: 12pt;\">1 million active users</strong><span style=\"font-size: 12pt;\">, helping creators and agencies deepen relationships with their audiences. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">As a </span><strong style=\"font-size: 12pt;\">Lead Engineer</strong><span style=\"font-size: 12pt;\">, you&rsquo;ll architect and scale the systems behind posts, feeds, notifications, memberships, and moderation workflows - all while ensuring </span><strong style=\"font-size: 12pt;\">data security, privacy, and reliability</strong><span style=\"font-size: 12pt;\"> in a multi-tenant environment. You&rsquo;ll tackle complex problems in real-time updates, multi-tenant access control, and performance optimization while collaborating with product and infrastructure teams to shape the long-term technical roadmap. This role offers the opportunity to deliver a highly engaging experience at scale for the growing creator and business ecosystem.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","descriptionBodyPlain":" \nAbout HighLevel\n \nAbout us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\n \nWe’re looking for a Lead Software Engineer to join our Communities Team, which empowers businesses and creators to build vibrant, branded spaces where members can connect, share content, and engage in meaningful discussions. Communities power social interaction and collaboration across web and mobile for over 1 million active users, helping creators and agencies deepen relationships with their audiences. \n \nAs a Lead Engineer, you’ll architect and scale the systems behind posts, feeds, notifications, memberships, and moderation workflows - all while ensuring data security, privacy, and reliability in a multi-tenant environment. You’ll tackle complex problems in real-time updates, multi-tenant access control, and performance optimization while collaborating with product and infrastructure teams to shape the long-term technical roadmap. This role offers the opportunity to deliver a highly engaging experience at scale for the growing creator and business ecosystem.\n \n \n \n \n \n \n \n \n \n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/0244e7e7-eeda-4ba4-9dfb-9cd9ec681e52","applyUrl":"https://jobs.lever.co/gohighlevel/0244e7e7-eeda-4ba4-9dfb-9cd9ec681e52/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"EE Full-Time","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1765282786365,"descriptionPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \n \nAbout the Role\nWe’re seeking a Lead Engineer to join our Courses Team, where we empower creators and educators to build a thriving learning platform. Our platform, akin to Coursera or Udemy, connects over 700,000 monthly active users with thousands of courses, fostering interaction, learning, and community engagement. By streaming petabytes of video data and supporting white-labeled, customized mobile apps, we enable creators to deliver branded, seamless experiences to their audiences on both web and mobile platforms.You’ll play a critical role in shaping the frontend experience for a platform that serves over 700,000 users and thousands of creators. Your work will directly empower educators to build vibrant learning communities, streamline course delivery, and provide tailored, branded experiences. By solving frontend challenges and optimizing performance, you’ll contribute to a platform that connects like-minded individuals, fosters learning, and drives engagement at scale.\n \n \n","description":"<div><strong style=\"font-size: 15px;\">About Us</strong></div>\n<div><span style=\"font-size: 15px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div><strong style=\"font-size: 15px;\">Our People</strong></div>\n<div><span style=\"font-size: 15px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div><strong style=\"font-size: 15px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 15px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div><span style=\"font-size: 12pt;\">We’re seeking a Lead Engineer to join our Courses Team, where we empower creators and educators to build a thriving learning platform. Our platform, akin to Coursera or Udemy, connects over 700,000 monthly active users with thousands of courses, fostering interaction, learning, and community engagement. By streaming petabytes of video data and supporting white-labeled, customized mobile apps, we enable creators to deliver branded, seamless experiences to their audiences on both web and mobile platforms.You’ll play a critical role in shaping the frontend experience for a platform that serves over 700,000 users and thousands of creators. Your work will directly empower educators to build vibrant learning communities, streamline course delivery, and provide tailored, branded experiences. By solving frontend challenges and optimizing performance, you’ll contribute to a platform that connects like-minded individuals, fosters learning, and drives engagement at scale.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","id":"c2fad23c-a923-4865-8234-c5d6a3a6d15c","lists":[{"text":"Responsibilities","content":"\n<li>Drive&nbsp;<strong>developer experience and system health metrics</strong>&nbsp;across Courses vertical and ensure compliance to latest standards across the organization.&nbsp;</li>\n<li>Drive measurable improvements in developer productivity, system reliability, observability, and deployment speed&nbsp;</li>\n<li><strong>Drive development and maintain reusable UI components</strong>, aligning with Highlevel’s design system to ensure consistency across web and mobile applications.</li>\n<li><strong>Enhance load times, ensure smooth interactions, and improve rendering efficiency</strong> by minimising bottlenecks, leveraging techniques like lazy loading, code splitting, and caching strategies to support 700,000+ users.</li>\n<li>Guide frontend engineers by sharing best practices in performance tuning, UI development, and modern frameworks (e.g., React, <a rel=\"noopener noreferrer\" href=\"http://vue.js/\" class=\"postings-link\">Vue.js</a>), fostering a culture of technical excellence.</li>\n<li>Identify and resolve UI/UX bottlenecks, accessibility gaps, security vulnerabilities, and frontend technical debt to deliver a polished user experience.</li>\n<li>Contribute to the <strong>design and development of backend APIs</strong> to support frontend functionality, ensuring efficient data flow and integration with application features.</li>\n<li>Gain deep insights into the product, customer needs, and competitors to enhance user experience and align features with creator and learner expectations.</li>\n<li>Partner with designers, product managers, and backend engineers to deliver high-quality, cohesive user experiences across web and mobile platforms.</li>\n<li>Keep up with the latest frontend technologies (e.g., WebAssembly, modern JavaScript frameworks) and advocate for tech stack improvements to enhance performance and developer productivity.</li>\n<li>Utilize AI-driven tools and frameworks to enhance frontend experiences, such as personalizing user interfaces, optimizing content delivery, or automating UI testing and performance analysis.</li>\n\n<div>&nbsp;</div>"},{"text":"Requirements","content":"\n<li>7+ years of professional software engineering experience, with strong expertise in&nbsp;<strong>frontend development.</strong></li>\n<li>Experience with&nbsp;<strong>modern front-end frameworks</strong>&nbsp;(e.g., React, Vue, Angular) and building full-stack web applications.</li>\n<li>Prior work integrating or building&nbsp;<strong>AI-powered developer tools</strong>&nbsp;which improve developer productivity.</li>\n<li>Strong hands-on backend experience with&nbsp;<strong>Node.js and Cloud Platform</strong>, familiarity with Cloudflare CDN is a plusGood understanding of&nbsp;<strong>distributed systems, event-driven architectures,</strong>&nbsp;asynchronous job processing, and queuing systems</li>\n<li><strong>Proven track record of architecting complex systems and delivering scalable, high-performance web apps in production.</strong></li>\n<li>Strong understanding of software design patterns, API design, and&nbsp;<strong>microservices architecture</strong>&nbsp;in a multi-tenant environment.</li>\n<li>Skilled in guiding technical architecture, making&nbsp;<strong>high-impact engineering decisions, and mentoring fellow engineers.</strong></li>\n<li>Experience with&nbsp;<strong>code quality practices, automated testing, CI/CD pipelines</strong>, and dev tooling optimization.</li>\n<li>Excellent problem-solving skills, with clear and collaborative communication across cross-functional teams.</li>\n"}],"salaryRange":{"max":0,"min":0,"currency":"INR","interval":"per-year-salary"},"salaryDescription":"<div><strong style=\"font-size: 16px;\">Preferred Experience</strong></div>\n<div><span style=\"font-size: 16px;\">- Contributions to AI tooling, Flutter open-source libraries, or AI-enhanced mobile features.</span></div>\n<div><span style=\"font-size: 16px;\">- Contributions to open-source tools, internal platforms, or engineering blogs</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">EEO StatementThe company is an Equal Opportunity Employer. </strong></div>\n<div><span style=\"font-size: 16px;\">As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>","salaryDescriptionPlain":"Preferred Experience\n- Contributions to AI tooling, Flutter open-source libraries, or AI-enhanced mobile features.\n- Contributions to open-source tools, internal platforms, or engineering blogs\n \nEEO StatementThe company is an Equal Opportunity Employer. \nAs an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n","text":"Lead Engineer - Courses","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 15px;\">About Us</strong></div>\n<div><span style=\"font-size: 15px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div><strong style=\"font-size: 15px;\">Our People</strong></div>\n<div><span style=\"font-size: 15px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div><strong style=\"font-size: 15px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 15px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div><span style=\"font-size: 12pt;\">We&rsquo;re seeking a Lead Engineer to join our Courses Team, where we empower creators and educators to build a thriving learning platform. Our platform, akin to Coursera or Udemy, connects over 700,000 monthly active users with thousands of courses, fostering interaction, learning, and community engagement. By streaming petabytes of video data and supporting white-labeled, customized mobile apps, we enable creators to deliver branded, seamless experiences to their audiences on both web and mobile platforms.You&rsquo;ll play a critical role in shaping the frontend experience for a platform that serves over 700,000 users and thousands of creators. Your work will directly empower educators to build vibrant learning communities, streamline course delivery, and provide tailored, branded experiences. By solving frontend challenges and optimizing performance, you&rsquo;ll contribute to a platform that connects like-minded individuals, fosters learning, and drives engagement at scale.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","descriptionBodyPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \n \nAbout the Role\nWe’re seeking a Lead Engineer to join our Courses Team, where we empower creators and educators to build a thriving learning platform. Our platform, akin to Coursera or Udemy, connects over 700,000 monthly active users with thousands of courses, fostering interaction, learning, and community engagement. By streaming petabytes of video data and supporting white-labeled, customized mobile apps, we enable creators to deliver branded, seamless experiences to their audiences on both web and mobile platforms.You’ll play a critical role in shaping the frontend experience for a platform that serves over 700,000 users and thousands of creators. Your work will directly empower educators to build vibrant learning communities, streamline course delivery, and provide tailored, branded experiences. By solving frontend challenges and optimizing performance, you’ll contribute to a platform that connects like-minded individuals, fosters learning, and drives engagement at scale.\n \n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/c2fad23c-a923-4865-8234-c5d6a3a6d15c","applyUrl":"https://jobs.lever.co/gohighlevel/c2fad23c-a923-4865-8234-c5d6a3a6d15c/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \n#LI-Remote #LI-HB1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-HB1</span></div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1741751650130,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Team:\nThis team is responsible for the speed, stability, and operational health of HighLevel. We partner across Backend, SRE, Infrastructure, Messaging, CRM, and Automations teams to ensure the platform runs smoothly under unpredictable workloads and global traffic patterns.\nOur mandate is to detect issues early, eliminate bottlenecks at the root, and build infrastructure that stays reliable years into the future.\n \nAbout the Role:\nWe’re hiring a Senior Backend Engineer who is passionate about performance optimisation, distributed systems behaviour, runtime efficiency, and platform-level correctness. You won’t just tune endpoints—you’ll design systems and patterns that prevent slowness before it begins.\nThis is a hands-on engineering role with broad influence across services, architecture decisions, and operational standards. You will work with high-traffic systems, complex micro-services, and global workloads where milliseconds matter.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Team:</strong></div>\n<div><span style=\"font-size: 16px;\">This team is responsible for the speed, stability, and operational health of HighLevel. We partner across Backend, SRE, Infrastructure, Messaging, CRM, and Automations teams to ensure the platform runs smoothly under unpredictable workloads and global traffic patterns.</span></div>\n<div><span style=\"font-size: 16px;\">Our mandate is to detect issues early, eliminate bottlenecks at the root, and build infrastructure that stays reliable years into the future.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We’re hiring a Senior Backend Engineer who is passionate about performance optimisation, distributed systems behaviour, runtime efficiency, and platform-level correctness. You won’t just tune endpoints—you’ll design systems and patterns that prevent slowness before it begins.</span></div>\n<div><span style=\"font-size: 16px;\">This is a hands-on engineering role with broad influence across services, architecture decisions, and operational standards. You will work with high-traffic systems, complex micro-services, and global workloads where milliseconds matter.</span></div>","id":"c18e5c75-3a86-4fa9-ab68-6e1d5c519078","lists":[{"text":"Responsibilities:","content":"\n<li><strong>Improve performance and reduce latency:</strong></li>\n<li>Come up with architectural planning for implementing new features around custom objects</li>\n<li>Diagnose and remove bottlenecks in backend services, APIs, and message flows</li>\n<li>Profile Node.js services (CPU, heap, event loop) and rewrite hot paths for efficiency</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Strengthen platform reliability:</strong></li>\n<li>Improve resilience via batching, caching, pooling, concurrency controls, and backpressure</li>\n<li>Harden services against cascading failures and dependency slowness</li>\n<li>Establish rate-limiting, queueing, and circuit-breaker patterns that scale under load</li>\n<li>Optimize database queries, indexing strategies, denormalization, and read/write paths</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Collaborate on infrastructure &amp; operations:</strong></li>\n<li>Work with SRE and Infra teams on autoscaling, capacity planning, quotas, and workload efficiency</li>\n<li>Contribute to runtime configuration improvements (GKE, Node.js, Redis, Pub/Sub, Firestore, ClickHouse)</li>\n<li>Participate in performance incident reviews and drive actionable root-cause fixes</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Build long-lasting performance frameworks:</strong></li>\n<li>Define best practices for high-performance microservices, distributed patterns, and observability</li>\n<li>Create reusable performance tooling, dashboards, and profiling workflows</li>\n<li>Mentor engineers on writing scalable code, interpreting metrics, and designing reliable services</li>\n"},{"text":"Requirements:","content":"\n<li>7+ years of backend engineering experience focused on large-scale systems.</li>\n<li>Strong experience with Node.js internals (event loop, memory model, async behavior)</li>\n<li>Proficiency in diagnosing performance issues using CPU/heap profilers, tracing, and metrics</li>\n<li>Solid understanding of Microservices, Distributed systems, High-throughput APIs, Caching strategies, Queuing/Backpressure patterns &amp; Rate limiting/load balancing</li>\n<li>Experience with MongoDB, Postgres/MySQL, Firestore, Redis, ClickHouse, or similar DBs</li>\n<li>Familiarity with Kubernetes, GCP/AWS, and observability tooling (Grafana, Prometheus, OpenTelemetry)</li>\n<li>Possess strong communication skills &amp; are able to explain bottlenecks clearly without finger-pointing</li>\n<li>A mindset that treats every millisecond, query, and allocation as something to optimize thoughtfully</li>\n"},{"text":"Nice to Have:","content":"\n<li>Experience with high-traffic Node.js services serving millions of requests/hour.</li>\n<li>Familiarity with distributed tracing (OTel), tail sampling, RED/USE metrics, and SLO-driven engineering</li>\n<li>Experience preventing and mitigating cascading failures at scale</li>\n<li>Background in runtime optimization, capacity planning, or SRE-style operational excellence</li>\n<li>Contributions to internal performance frameworks, profiling tools, or reliability toolkits</li>\n"}],"text":"Lead Engineer - Custom Objects","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Team:</strong></div>\n<div><span style=\"font-size: 16px;\">This team is responsible for the speed, stability, and operational health of HighLevel. We partner across Backend, SRE, Infrastructure, Messaging, CRM, and Automations teams to ensure the platform runs smoothly under unpredictable workloads and global traffic patterns.</span></div>\n<div><span style=\"font-size: 16px;\">Our mandate is to detect issues early, eliminate bottlenecks at the root, and build infrastructure that stays reliable years into the future.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We&rsquo;re hiring a Senior Backend Engineer who is passionate about performance optimisation, distributed systems behaviour, runtime efficiency, and platform-level correctness. You won&rsquo;t just tune endpoints&mdash;you&rsquo;ll design systems and patterns that prevent slowness before it begins.</span></div>\n<div><span style=\"font-size: 16px;\">This is a hands-on engineering role with broad influence across services, architecture decisions, and operational standards. You will work with high-traffic systems, complex micro-services, and global workloads where milliseconds matter.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Team:\nThis team is responsible for the speed, stability, and operational health of HighLevel. We partner across Backend, SRE, Infrastructure, Messaging, CRM, and Automations teams to ensure the platform runs smoothly under unpredictable workloads and global traffic patterns.\nOur mandate is to detect issues early, eliminate bottlenecks at the root, and build infrastructure that stays reliable years into the future.\n \nAbout the Role:\nWe’re hiring a Senior Backend Engineer who is passionate about performance optimisation, distributed systems behaviour, runtime efficiency, and platform-level correctness. You won’t just tune endpoints—you’ll design systems and patterns that prevent slowness before it begins.\nThis is a hands-on engineering role with broad influence across services, architecture decisions, and operational standards. You will work with high-traffic systems, complex micro-services, and global workloads where milliseconds matter.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/c18e5c75-3a86-4fa9-ab68-6e1d5c519078","applyUrl":"https://jobs.lever.co/gohighlevel/c18e5c75-3a86-4fa9-ab68-6e1d5c519078/apply"},{"additionalPlain":"EEO Statement: \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application\n \n#LI-Remote #LI-MS1\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:&nbsp;</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>\n<p>We encourage you to review our <span data-sheets-root=\"1\"><a rel=\"noopener\" href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></span> before submitting your application</p>\n</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">#LI-Remote #LI-MS1</span></div>","categories":{"commitment":"Employee India","department":"Engineering","location":"Delhi","team":"LeadGen","allLocations":["Delhi"]},"createdAt":1769505997822,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts (edited)\ngohighlevel.com\nOur Blog Has a New Home\nWe’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.\n \ngohighlevel.com\nOur Blog Has a New Home\nWe’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.\n \nAbout the Team:\nCurrently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success\n \nAbout the Role:\nWe are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on details and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.\n","description":"<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span> (edited)<br aria-hidden=\"true\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"http://gohighlevel.com\">gohighlevel.com</a></span><br aria-hidden=\"true\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Our Blog Has a New Home</a></span><br aria-hidden=\"true\">We’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<div>\n<div>\n<div>&nbsp;</div>\n<div>\n<div>gohighlevel.com</div>\n<div><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Our Blog Has a New Home</a></div>\n<div>We’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.</div>\n</div>\n</div>\n</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Team:</strong></div>\n<div><span style=\"font-size: 16px;\">Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on&nbsp;details&nbsp;and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.</span></div>","id":"d5058845-114d-421e-ae74-0f9ecfc3d63e","lists":[{"text":"Responsibilities","content":"\n<li>Improve and create new lead capture domain models.</li>\n<li>Build backend &amp; Frontend API features and architecture.</li>\n<li>Work cross-functionally across our platform, experience, integrations, payments and marketplace teams.</li>\n<li>Drive performance through benchmarking and optimization</li>\n<li>Work with a wide range of systems, processes, and technologies to own and solve problems from end to end</li>\n<li>Collaborate closely with our leadership team including engineers, designers, and product managers to build new features and products</li>\n<li>Uphold high engineering standards and bring consistency to the many codebases and systems you will encounter.</li>\n<li>Create and improve lead capture tools like funnels, websites, forms, surveys, social media</li>\n<li>Architect and build backend &amp; Frontend APIs and features</li>\n"},{"text":"Your Core Skills","content":"\n<li>7+ years of experience in a full-stack environment.</li>\n<li>Proficient with various programming languages and tools such as but not limited to Javascript, TypeScript, <a rel=\"noopener noreferrer\" href=\"http://vue.js/\" class=\"postings-link\">Vue.js</a>, NodeJS, and GraphQL</li>\n<li>Must be able to work with a team and collaborate remotely.</li>\n<li>You have an entrepreneurial mindset, are eager to take on different roles when necessary and know how to navigate a start-up environment.</li>\n<li>You are fulfilled by being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users and take pride in working on projects involving a variety of technologies and systems.</li>\n<li>Ability to stitch together many different services and processes together, even if you have not worked with them before.</li>\n<li>Hold a great deal of empathy for your team and users, you are a steward of crafting great experiences.</li>\n<li>Have great communication skills and can thrive in a highly collaborative environment when working cross-functionally with many stakeholders.</li>\n<li>Driven by product quality, and innately know how to balance trade-offs with time to launch new features.</li>\n<li>A keen eye for design and love to think about user flows and user experiences.</li>\n<li>Must have experience with HTML5 and CSS3</li>\n"},{"text":"Additional Skills","content":"\n<li>Experience with the <a rel=\"noopener noreferrer\" href=\"http://nuxt.js/\" class=\"postings-link\">Nuxt.js</a> framework is a plus.</li>\n<li>Experience with MongoDB profiling and query optimization.</li>\n<li>Using CSS frameworks such as Bootstrap and TailwindCSS</li>\n<li>Experience working in the GCP (Google Cloud Platform) ecosystem.</li>\n"}],"text":"Lead Engineer - Full Stack Development - Ecom","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span> (edited)<br aria-hidden=\"true\"><span draggable=\"true\"><a href=\"http://gohighlevel.com\" target=\"_blank\" rel=\"noopener noreferrer\">gohighlevel.com</a></span><br aria-hidden=\"true\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Our Blog Has a New Home</a></span><br aria-hidden=\"true\">We&rsquo;ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<div>\n<div>\n<div>&nbsp;</div>\n<div>\n<div>gohighlevel.com</div>\n<div><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Our Blog Has a New Home</a></div>\n<div>We&rsquo;ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.</div>\n</div>\n</div>\n</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Team:</strong></div>\n<div><span style=\"font-size: 16px;\">Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers&rsquo; business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on&nbsp;details&nbsp;and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.</span></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts (edited)\ngohighlevel.com\nOur Blog Has a New Home\nWe’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.\n \ngohighlevel.com\nOur Blog Has a New Home\nWe’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.\n \nAbout the Team:\nCurrently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success\n \nAbout the Role:\nWe are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on details and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/d5058845-114d-421e-ae74-0f9ecfc3d63e","applyUrl":"https://jobs.lever.co/gohighlevel/d5058845-114d-421e-ae74-0f9ecfc3d63e/apply"},{"additionalPlain":" \nEEO Statement\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">EEO Statement</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our <span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></span> before submitting your application</span></div>\n</div>","categories":{"department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1770009747700,"descriptionPlain":"About Highlevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re looking for a Lead Software Engineer with deep expertise in Node.js/Go/Java, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join our Platform Team within the LC Phone System, which serves as the backbone for HighLevel’s communication infrastructure, ensuring reliability, security, and efficiency at scale.\nThis role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You’ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.\n \n","description":"<p><strong style=\"font-size: 18px;\"><strong>About Highlevel</strong></strong></p>\n<p><span style=\"font-size: 18px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></p>\n<p>&nbsp;</p>\n<p><strong style=\"font-size: 16px;\">About the Role</strong></p>\n<p><span style=\"font-size: 16px;\">We’re looking for a Lead Software Engineer with deep expertise in <strong>Node.js/Go/Java</strong>, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join our Platform Team within the LC Phone System, which serves as the backbone for HighLevel’s communication infrastructure, ensuring reliability, security, and efficiency at scale.</span></p>\n<p><span style=\"font-size: 16px;\">This role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You’ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.</span></p>\n<p>&nbsp;</p>","id":"95c66946-caf7-4f91-afeb-1d930b1be0e7","lists":[{"text":"Responsibilities","content":"<div>\n<div><span style=\"font-size: 16px;\">1. </span><strong style=\"font-size: 16px;\">Stabilize &amp; Scale the Platform:</strong><span style=\"font-size: 16px;\"> Tackle systemic bottlenecks, improve fault tolerance, and ensure high availability for mission-critical phone services.</span></div>\n<div><span style=\"font-size: 16px;\">2.</span><strong style=\"font-size: 16px;\">Efficiency &amp; Performance: </strong><span style=\"font-size: 16px;\">Optimize resource usage (CPU, memory, network) to handle millions of operations while reducing cloud costs.</span></div>\n<div><span style=\"font-size: 16px;\">3. </span><strong style=\"font-size: 16px;\">Tech Debt &amp; Modernization:</strong><span style=\"font-size: 16px;\"> Lead long-term refactoring efforts, deprecate legacy systems, and introduce scalable patterns.</span></div>\n<div><span style=\"font-size: 16px;\">4. </span><strong style=\"font-size: 16px;\">Security &amp; Compliance:</strong><span style=\"font-size: 16px;\"> Strengthen data protection, access controls, and auditability across the platform.Developer 5.Velocity: Improve tooling, observability, and automation to accelerate engineering workflows.</span></div>\n<div><span style=\"font-size: 16px;\">6.</span><strong style=\"font-size: 16px;\">Cross-Team Collaboration:</strong><span style=\"font-size: 16px;\"> Work with product, infrastructure, and other engineering teams to align on platform priorities.</span></div>\n<div><span style=\"font-size: 16px;\">7.</span><strong style=\"font-size: 16px;\">Mentorship &amp; Leadership:</strong><span style=\"font-size: 16px;\"> Guide engineers, set architectural standards, and drive the platform roadmap.</span></div>\n</div>"},{"text":"Requirements","content":"<div>\n<div><span style=\"font-size: 16px;\">- 6+ years of backend engineering experience, including designing fault-tolerant systems and working on high-scale platforms.</span></div>\n<div><span style=\"font-size: 16px;\">- Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing</span></div>\n<div><span style=\"font-size: 16px;\">- Strong experience with relational and NoSQL data models (especially with complex temporal data)</span></div>\n<div><span style=\"font-size: 16px;\">- Experience with modern front-end frameworks (e.g., React, Vue, Angular) and building full-stack web applications.</span></div>\n<div><span style=\"font-size: 16px;\">- Proven track record of architecting complex systems and delivering scalable, high-performance web apps in production.</span></div>\n<div><span style=\"font-size: 16px;\">- Strong understanding of software design patterns, API design, and microservices architecture in a multi-tenant environment.</span></div>\n<div><span style=\"font-size: 16px;\">- Skilled in guiding technical architecture, making high-impact engineering decisions, and mentoring fellow engineers.Experience with code quality practices, automated testing, CI/CD pipelines, and dev tooling optimization.</span></div>\n<div><span style=\"font-size: 16px;\">- Excellent problem-solving skills, with clear and collaborative communication across&nbsp;</span></div>\n<div><span style=\"font-size: 16px;\">- Preferred Experience: Experience with AI Tools and contributions to open-source tools, internal platforms or engineering blogs</span></div>\n</div>"}],"text":"Lead Engineer - LC Phone Platform","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong style=\"font-size: 18px;\"><strong>About Highlevel</strong></strong></p>\n<p><span style=\"font-size: 18px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></span></p>\n<p>&nbsp;</p>\n<p><strong style=\"font-size: 16px;\">About the Role</strong></p>\n<p><span style=\"font-size: 16px;\">We&rsquo;re looking for a Lead Software Engineer with deep expertise in <strong>Node.js/Go/Java</strong>, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You&rsquo;ll join our Platform Team within the LC Phone System, which serves as the backbone for HighLevel&rsquo;s communication infrastructure, ensuring reliability, security, and efficiency at scale.</span></p>\n<p><span style=\"font-size: 16px;\">This role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You&rsquo;ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.</span></p>\n<p>&nbsp;</p>","descriptionBodyPlain":"About Highlevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re looking for a Lead Software Engineer with deep expertise in Node.js/Go/Java, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join our Platform Team within the LC Phone System, which serves as the backbone for HighLevel’s communication infrastructure, ensuring reliability, security, and efficiency at scale.\nThis role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You’ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.\n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/95c66946-caf7-4f91-afeb-1d930b1be0e7","applyUrl":"https://jobs.lever.co/gohighlevel/95c66946-caf7-4f91-afeb-1d930b1be0e7/apply"},{"additionalPlain":"EEO Statement:\nAt HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n \n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Polic</a>y before submitting your application.</span></div>\n<div>&nbsp;</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1767792368723,"descriptionPlain":"About HighLevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \nAbout the Role\nYou’ll be joining our Prospecting team, where we harness cutting-edge technology and AI to identify high-quality leads for agencies. We’ve built powerful systems that allow us to analyze any business in depth, uncovering weaknesses, opportunities, and actionable insights that drive meaningful growth. By combining advanced tools with strategic thinking, we help agencies connect with the right prospects faster and more effectively than ever.\nWe’re looking for a Lead Engineer with deep expertise in Node.js, MongoDB, and a modern front-end framework, paired with a bold vision for AI-assisted development. If you’ve architected complex systems, shipped high-performance web applications at scale, built modular and pluggable components, and pushed the boundaries of how AI can empower engineers, this role is for you.\nAs a key member of the Prospecting team, a product built to help agencies find their next customers, you’ll lead end-to-end development of new features, own critical architectural decisions, and drive innovation at the intersection of AI and software engineering. Your work will ensure that AI-generated code is not just created, but accurate, efficient, and production-ready.\nThis is a hands-on role where your contributions will make a real impact for real businesses. You’ll also play a major role in shaping how AI accelerates development across the entire stack.\n","description":"<h3><strong style=\"font-size: 18px;\">About HighLevel</strong></h3>\n<p><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></p>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>&nbsp;</span></div>\n<div>&nbsp;</div>\n<h3><strong style=\"font-size: 18px;\">About the Role</strong></h3>\n<p><span style=\"font-size: 16px;\">You’ll be joining our Prospecting team, where we harness cutting-edge technology and AI to identify high-quality leads for agencies. We’ve built powerful systems that allow us to analyze any business in depth, uncovering weaknesses, opportunities, and actionable insights that drive meaningful growth. By combining advanced tools with strategic thinking, we help agencies connect with the right prospects faster and more effectively than ever.</span></p>\n<p><span style=\"font-size: 16px;\">We’re looking for a Lead Engineer with deep expertise in Node.js, MongoDB, and a modern front-end framework, paired with a bold vision for AI-assisted development. If you’ve architected complex systems, shipped high-performance web applications at scale, built modular and pluggable components, and pushed the boundaries of how AI can empower engineers, this role is for you.</span></p>\n<p><span style=\"font-size: 16px;\">As a key member of the Prospecting team, a product built to help agencies find their next customers, you’ll lead end-to-end development of new features, own critical architectural decisions, and drive innovation at the intersection of AI and software engineering. Your work will ensure that AI-generated code is not just created, but accurate, efficient, and production-ready.</span></p>\n<p><span style=\"font-size: 16px;\">This is a hands-on role where your contributions will make a real impact for real businesses. You’ll also play a major role in shaping how AI accelerates development across the entire stack.</span></p>","id":"2561eef3-c605-4b66-976f-6e1642c762dc","lists":[{"text":"Responsibilities","content":"\n<li>Lead the design and development of scalable, high-performance web applications using Node.js, MongoDB, and a modern front-end framework.</li>\n<li>Own features end-to-end—from architecture and implementation to testing, deployment, and optimization.</li>\n<li>Architect and maintain modular, pluggable components that can be reused across the platform.</li>\n<li>Drive technical decision-making across the Reputation Management product, ensuring stability, scalability, and maintainability.</li>\n<li>Integrate and optimize AI-assisted development tools, enhancing reliability, minimizing hallucinations, and improving developer productivity.</li>\n<li>Collaborate closely with cross-functional teams including Product, Design, and AI Research to deliver impactful features.</li>\n<li>Mentor and support fellow engineers, contributing to a culture of technical excellence and continuous improvement.</li>\n<li>Proactively identify and resolve performance, scalability, and security issues.</li>\n"},{"text":"Requirements","content":"\n<li>Expert-level proficiency in Node.js and MongoDB, with a strong understanding of backend architecture and performance optimization (5+ Years).</li>\n<li>Solid experience with modern front-end frameworks (e.g., React, Vue, Angular) and building full-stack web applications.</li>\n<li>Proven track record of architecting complex systems and shipping scalable, high-performance web apps in production.</li>\n<li>Experience building modular, pluggable UI components &amp; widgets for reuseing&nbsp; across platform and third party solutions.</li>\n<li>Strong understanding of software design patterns, API design, and microservices architecture.</li>\n<li>Familiarity with AI-assisted development tools and a passion for pushing the boundaries of AI in the software engineering lifecycle.</li>\n<li>Ability to guide technical architecture, make high-impact decisions, and mentor other engineers.</li>\n<li>Experience with code quality, testing, deployment pipelines, and optimizing dev workflows.</li>\n<li>Excellent problem-solving, communication, and collaboration skills.</li>\n"}],"salaryRange":{"min":0,"max":0,"currency":"INR","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 16px;\">#LI-Remote</span><span style=\"font-size: 11.5pt;\"> #LI-RS1</span></div>","salaryDescriptionPlain":"#LI-Remote #LI-RS1\n","text":"Lead Engineer - Prospecting","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<h3><strong style=\"font-size: 18px;\">About HighLevel</strong></h3>\n<p><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></p>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>&nbsp;</span></div>\n<div>&nbsp;</div>\n<h3><strong style=\"font-size: 18px;\">About the Role</strong></h3>\n<p><span style=\"font-size: 16px;\">You&rsquo;ll be joining our Prospecting team, where we harness cutting-edge technology and AI to identify high-quality leads for agencies. We&rsquo;ve built powerful systems that allow us to analyze any business in depth, uncovering weaknesses, opportunities, and actionable insights that drive meaningful growth. By combining advanced tools with strategic thinking, we help agencies connect with the right prospects faster and more effectively than ever.</span></p>\n<p><span style=\"font-size: 16px;\">We&rsquo;re looking for a Lead Engineer with deep expertise in Node.js, MongoDB, and a modern front-end framework, paired with a bold vision for AI-assisted development. If you&rsquo;ve architected complex systems, shipped high-performance web applications at scale, built modular and pluggable components, and pushed the boundaries of how AI can empower engineers, this role is for you.</span></p>\n<p><span style=\"font-size: 16px;\">As a key member of the Prospecting team, a product built to help agencies find their next customers, you&rsquo;ll lead end-to-end development of new features, own critical architectural decisions, and drive innovation at the intersection of AI and software engineering. Your work will ensure that AI-generated code is not just created, but accurate, efficient, and production-ready.</span></p>\n<p><span style=\"font-size: 16px;\">This is a hands-on role where your contributions will make a real impact for real businesses. You&rsquo;ll also play a major role in shaping how AI accelerates development across the entire stack.</span></p>","descriptionBodyPlain":"About HighLevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \nAbout the Role\nYou’ll be joining our Prospecting team, where we harness cutting-edge technology and AI to identify high-quality leads for agencies. We’ve built powerful systems that allow us to analyze any business in depth, uncovering weaknesses, opportunities, and actionable insights that drive meaningful growth. By combining advanced tools with strategic thinking, we help agencies connect with the right prospects faster and more effectively than ever.\nWe’re looking for a Lead Engineer with deep expertise in Node.js, MongoDB, and a modern front-end framework, paired with a bold vision for AI-assisted development. If you’ve architected complex systems, shipped high-performance web applications at scale, built modular and pluggable components, and pushed the boundaries of how AI can empower engineers, this role is for you.\nAs a key member of the Prospecting team, a product built to help agencies find their next customers, you’ll lead end-to-end development of new features, own critical architectural decisions, and drive innovation at the intersection of AI and software engineering. Your work will ensure that AI-generated code is not just created, but accurate, efficient, and production-ready.\nThis is a hands-on role where your contributions will make a real impact for real businesses. You’ll also play a major role in shaping how AI accelerates development across the entire stack.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/2561eef3-c605-4b66-976f-6e1642c762dc","applyUrl":"https://jobs.lever.co/gohighlevel/2561eef3-c605-4b66-976f-6e1642c762dc/apply"},{"additionalPlain":"EEO Statement\n \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.</span></div>","categories":{"commitment":"EE Full-Time","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1767704706003,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\n \nWe are looking for a Lead Software Engineer to join the Revex Platform team. The Revex Platform is the shared foundation that supports more than 25 product teams (Revex Pods) and powers our entire revex vertical. It serves over 35 frontend applications and 100+ backend services and workers across critical services.\n","description":"<h3><strong>About us</strong></h3>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<h3><strong>Our people</strong></h3>\n<p>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<h3><strong>Our impact</strong></h3>\n<p>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></p>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We are looking for a</span><strong style=\"font-size: 16px;\"> Lead Software Engineer</strong><span style=\"font-size: 16px;\"> to join the </span><strong style=\"font-size: 16px;\">Revex Platform team</strong><span style=\"font-size: 16px;\">. The Revex Platform is the shared foundation that supports more than </span><strong style=\"font-size: 16px;\">25 product teams (Revex Pods) </strong><span style=\"font-size: 16px;\">and powers our entire revex vertical. It serves over </span><strong style=\"font-size: 16px;\">35 frontend applications</strong><span style=\"font-size: 16px;\"> and </span><strong style=\"font-size: 16px;\">100+ backend services and workers</strong><span style=\"font-size: 16px;\"> across critical services.</span></div>","id":"4eeb0855-9c20-417d-9914-dc644c2d0a33","lists":[{"text":"Responsibilities","content":"\n<li>Drive <strong>developer experience and system health metrics</strong> across revex vertical and ensure compliance to latest standards across the organization.&nbsp;</li>\n<li>Drive measurable improvements in developer productivity, system reliability, observability, and deployment speed across <strong>35+ frontend and 100+ backend services &amp; workers.</strong></li>\n<li><strong>Explore and adopt modern tools, including AI-powered solutions, to accelerate development and reduce repetitive work.</strong></li>\n<li>Identify <strong>recurring pain points, bottlenecks, and repetitive work</strong> across engineering teams, then design and deliver scalable solutions that eliminate them permanently.</li>\n<li>Solve complex <strong>UI performance and reactivity issues</strong> to deliver fast, consistent user experiences at scale.</li>\n<li>Define and enforce <strong>engineering standards and best practices</strong> across the organization and revex vertical.</li>\n<li>Continuously <strong>improve CI/CD pipelines, testing, monitoring, alerting, and overall</strong> developer experience.</li>\n<li>Mentor engineers, lead architecture discussions, conduct code reviews, and foster technical excellence and ownership.</li>\n<li>Proactively identify and solve <strong>performance bottlenecks, scalability challenges, and security concerns</strong> in a multi-tenant environment.</li>\n"},{"text":"Requirements","content":"\n<li>6+ years of professional software engineering experience, with strong expertise in <strong>frontend development.</strong></li>\n<li>Experience with <strong>modern front-end frameworks</strong> (e.g., React, Vue, Angular) and building full-stack web applications.</li>\n<li>Prior work integrating or building <strong>AI-powered developer tools</strong> which improve developer productivity.</li>\n<li>Strong hands-on backend experience with <strong>Node.js and Cloud Platform</strong>, familiarity with Cloudflare CDN is a plus</li>\n<li>Good understanding of <strong>distributed systems, event-driven architectures,</strong> asynchronous job processing, and queuing systems</li>\n<li><strong>Proven track record of architecting complex systems and delivering scalable, high-performance web apps in production.</strong></li>\n<li>Strong understanding of software design patterns, API design, and <strong>microservices architecture</strong> in a multi-tenant environment.</li>\n<li>Skilled in guiding technical architecture, making <strong>high-impact engineering decisions, and mentoring fellow engineers.</strong></li>\n<li>Experience with <strong>code quality practices, automated testing, CI/CD pipelines</strong>, and dev tooling optimization.</li>\n<li>Excellent problem-solving skills, with clear and collaborative communication across cross-functional teams.</li>\n"},{"text":"Preferred Experience","content":"\n<li>Proven experience treating internal platforms as products (Platform as a Product mindset)</li>\n<li>Contributions to open-source projects, internal platforms, developer tools, or engineering blogs</li>\n<li>Experience of Module Federation , Micro Apps and Frontend SDKs</li>\n"}],"text":"Lead Engineer - Revex Platform","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<h3><strong>About us</strong></h3>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<h3><strong>Our people</strong></h3>\n<p>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<h3><strong>Our impact</strong></h3>\n<p>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></p>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We are looking for a</span><strong style=\"font-size: 16px;\"> Lead Software Engineer</strong><span style=\"font-size: 16px;\"> to join the </span><strong style=\"font-size: 16px;\">Revex Platform team</strong><span style=\"font-size: 16px;\">. The Revex Platform is the shared foundation that supports more than </span><strong style=\"font-size: 16px;\">25 product teams (Revex Pods) </strong><span style=\"font-size: 16px;\">and powers our entire revex vertical. It serves over </span><strong style=\"font-size: 16px;\">35 frontend applications</strong><span style=\"font-size: 16px;\"> and </span><strong style=\"font-size: 16px;\">100+ backend services and workers</strong><span style=\"font-size: 16px;\"> across critical services.</span></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\n \nWe are looking for a Lead Software Engineer to join the Revex Platform team. The Revex Platform is the shared foundation that supports more than 25 product teams (Revex Pods) and powers our entire revex vertical. It serves over 35 frontend applications and 100+ backend services and workers across critical services.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/4eeb0855-9c20-417d-9914-dc644c2d0a33","applyUrl":"https://jobs.lever.co/gohighlevel/4eeb0855-9c20-417d-9914-dc644c2d0a33/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div><span style=\"font-size: 16px;\">#LI-Remote&nbsp;</span></div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1777962720921,"descriptionPlain":"","description":"<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span><br><br><strong style=\"font-size: 18px;\">About the Role<br></strong></div>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #515357;\">We are seeking a Full Stack Builder to own the CRM Tasks product end-to-end. This role emphasizes complete product ownership - designing, building, shipping, and scaling features independently. You will operate with high autonomy, turning ideas into production-ready systems without relying on traditional cross-functional dependencies.</span></p>","id":"e080d823-0ee6-40b7-b6e3-bfa76a4a29f3","lists":[{"text":"What You’ll Do","content":"<div>\n\n<li>\n<p>Own the full lifecycle: translate business requirements into scalable, production-grade solutions</p>\n</li>\n<li>\n<p>Design and implement frontend and backend systems, APIs, and workflows</p>\n</li>\n<li>\n<p>Rapidly prototype, validate with users, and iterate to production quality</p>\n</li>\n<li>\n<p>Ensure performance, reliability, and scalability of systems</p>\n</li>\n<li>\n<p>Monitor applications, maintain documentation, and improve engineering processes</p>\n</li>\n\n</div>"},{"text":"Minimum Qualifications:","content":"<div>\n\n<li>\n<p>Proven experience shipping full stack production systems</p>\n</li>\n<li>\n<p>Strong problem-solving and system design skills</p>\n</li>\n<li>\n<p>Ability to work independently with high ownership</p>\n</li>\n<li>\n<p>Experience with APIs, backend services, and modern frontend frameworks</p>\n</li>\n<li>\n<p>Understanding of scalability, performance, and reliability trade-offs</p>\n</li>\n\n</div>"},{"text":"Preferred Qualifications:","content":"<div>\n\n<li>\n<p>Experience building CRM or task/workflow management products</p>\n</li>\n<li>\n<p>Familiarity with data pipelines, analytics, or monitoring tools</p>\n</li>\n<li>\n<p>Strong frontend and UX sensibility</p>\n</li>\n<li>\n<p>Portfolio or GitHub with deployed projects<br><br><br><br></p>\n</li>\n\n</div>"},{"text":"Tech Stack:","content":"<div>VueJS/NodeJS/GoLang</div>"},{"text":"What Success Looks Like:","content":"<div>\n\n<li>\n<p>Delivers features from idea to production with minimal cycle time</p>\n</li>\n<li>\n<p>Builds reliable, scalable systems used by customers</p>\n</li>\n<li>\n<p>Makes sound trade-offs between speed, quality, and performance</p>\n</li>\n<li>\n<p>Continuously improves product experience through iteration</p>\n</li>\n\n</div>"},{"text":"Why Join Us:","content":"<div>\n\n<li>\n<p>High ownership and autonomy in product development</p>\n</li>\n<li>\n<p>Opportunity to impact a large global user base</p>\n</li>\n<li>\n<p>Remote-first culture focused on outcomes</p>\n</li>\n<li>\n<p>Fast-paced, builder-driven environment</p>\n</li>\n\n</div>"}],"text":"Lead Engineer - Tasks","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span><br><br><strong style=\"font-size: 18px;\">About the Role<br></strong></div>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #515357;\">We are seeking a Full Stack Builder to own the CRM Tasks product end-to-end. This role emphasizes complete product ownership - designing, building, shipping, and scaling features independently. You will operate with high autonomy, turning ideas into production-ready systems without relying on traditional cross-functional dependencies.</span></p>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/gohighlevel/e080d823-0ee6-40b7-b6e3-bfa76a4a29f3","applyUrl":"https://jobs.lever.co/gohighlevel/e080d823-0ee6-40b7-b6e3-bfa76a4a29f3/apply"},{"additionalPlain":"EEO Statement\n \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<div><span style=\"font-size: 20pt;\">EEO Statement</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">We encourage you to review our <span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></span> before submitting your application</span></div>\n</div>","categories":{"commitment":"EE Full-Time","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1764570633931,"descriptionPlain":"About HighLevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re looking for a Lead Software Engineer with deep expertise in Node.js/ Go / Java, MongoDB, and distributed systems, combined with a strong focus on platform stability, scalability, reliability, and long-term technical excellence. You’ll be joining our WhatsApp Platform team, which builds and maintains core capabilities such as WhatsApp messaging (BSP), WhatsApp calling, WhatsApp flows, number provisioning, meta compliance workflows, and platform integrations that power communication for thousands of businesses.\n \nOur WhatsApp platform currently processes over 6 million messages per day, and we are on a strategic journey to scale this to 20 million messages per day, aiming to become the leading BSP(Business Service Provider) in the industry. Similarly, our platform supports 25,000+ active WhatsApp subscriptions, and we’re aggressively scaling this to 100,000+ subscriptions as we expand our global footprint. This growth trajectory demands a leader who can architect highly scalable systems, anticipate platform bottlenecks, and design infrastructure capable of supporting massive scale with predictable performance.\n \nThis role requires someone who is comfortable working on high-scale, mission-critical platform components. You’ll take ownership of challenges related to system stability, performance optimization, distributed architecture improvements, operational efficiency, cost management, and security hardening across our WhatsApp infrastructure. You will drive architectural decisions, lead complex problem solving, reduce long-standing tech debt, and ensure our services remain resilient, observable, and compliant with WhatsApp/Facebook platform requirements.\n \nAs a technical leader, you will collaborate closely with product, infrastructure, and cross-functional engineering teams to design robust APIs, improve end-to-end delivery pipelines, enhance monitoring and alerting, streamline platform operations, and shape the long-term technical roadmap for the entire WhatsApp ecosystem within HighLevel. You will play a pivotal role in scaling our platform to the next order of magnitude while delivering exceptional reliability and performance for our global customer base.\n \n \n \n \n \n \n","description":"<div><span style=\"font-size: 20pt;\">About HighLevel</span></div>\n<div><span style=\"font-size: 12pt;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 20pt;\">About the Role</span></div>\n<div><span style=\"font-size: 12pt;\">We’re looking for a&nbsp;</span><strong style=\"font-size: 12pt;\">Lead Software Engineer</strong><span style=\"font-size: 12pt;\"> with deep expertise in </span><a rel=\"noopener noreferrer\" href=\"http://Node.js\" class=\"postings-link\"><strong style=\"font-size: 12pt;\">Node.js/ Go / Java</strong></a><strong style=\"font-size: 12pt;\">, MongoDB, and distributed systems</strong><span style=\"font-size: 12pt;\">, combined with a strong focus on </span><strong style=\"font-size: 12pt;\">platform stability, scalability, reliability, and long-term technical excellence</strong><span style=\"font-size: 12pt;\">. You’ll be joining our </span><strong style=\"font-size: 12pt;\">WhatsApp Platform team</strong><span style=\"font-size: 12pt;\">, which builds and maintains core capabilities such as </span><strong style=\"font-size: 12pt;\">WhatsApp messaging (BSP), WhatsApp calling, WhatsApp flows, number provisioning, meta compliance workflows, and platform integrations</strong><span style=\"font-size: 12pt;\"> that power communication for thousands of businesses.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">Our WhatsApp platform currently processes </span><strong style=\"font-size: 12pt;\">over 6 million messages per day</strong><span style=\"font-size: 12pt;\">, and we are on a strategic journey to </span><strong style=\"font-size: 12pt;\">scale this to 20 million messages per day</strong><span style=\"font-size: 12pt;\">, aiming to become </span><strong style=\"font-size: 12pt;\">the leading BSP(Business Service Provider) in the industry</strong><span style=\"font-size: 12pt;\">. Similarly, our platform supports </span><strong style=\"font-size: 12pt;\">25,000+ active WhatsApp subscriptions</strong><span style=\"font-size: 12pt;\">, and we’re aggressively scaling this to </span><strong style=\"font-size: 12pt;\">100,000+ subscriptions</strong><span style=\"font-size: 12pt;\"> as we expand our global footprint. This growth trajectory demands a leader who can architect highly scalable systems, anticipate platform bottlenecks, and design infrastructure capable of supporting massive scale with predictable performance.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">This role requires someone who is comfortable working on </span><strong style=\"font-size: 12pt;\">high-scale, mission-critical platform components</strong><span style=\"font-size: 12pt;\">. You’ll take ownership of challenges related to </span><strong style=\"font-size: 12pt;\">system stability, performance optimization, distributed architecture improvements, operational efficiency, cost management, and security hardening</strong><span style=\"font-size: 12pt;\"> across our WhatsApp infrastructure. You will drive architectural decisions, lead complex problem solving, reduce long-standing tech debt, and ensure our services remain </span><strong style=\"font-size: 12pt;\">resilient, observable, and compliant</strong><span style=\"font-size: 12pt;\"> with WhatsApp/Facebook platform requirements.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">As a technical leader, you will collaborate closely with product, infrastructure, and cross-functional engineering teams to </span><strong style=\"font-size: 12pt;\">design robust APIs</strong><span style=\"font-size: 12pt;\">, improve </span><strong style=\"font-size: 12pt;\">end-to-end delivery pipelines</strong><span style=\"font-size: 12pt;\">, enhance </span><strong style=\"font-size: 12pt;\">monitoring and alerting</strong><span style=\"font-size: 12pt;\">, streamline platform operations, and shape the </span><strong style=\"font-size: 12pt;\">long-term technical roadmap</strong><span style=\"font-size: 12pt;\"> for the entire WhatsApp ecosystem within HighLevel. You will play a pivotal role in scaling our platform to the next order of magnitude while delivering exceptional reliability and performance for our global customer base.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","id":"99c50bfb-2ece-48df-8dd8-a6a2c1ee0847","lists":[{"text":"","content":"<div>\n<ol>\n<li><strong style=\"font-size: 12pt;\">Stabilize &amp; Scale the Platform</strong><span style=\"font-size: 12pt;\">: Tackle systemic bottlenecks, improve fault tolerance, and ensure high availability for mission-critical phone services.</span></li>\n<li><strong style=\"font-size: 12pt;\">Efficiency &amp; Performance</strong><span style=\"font-size: 12pt;\">: Optimize resource usage (CPU, memory, network) to handle millions of operations while reducing cloud costs.</span></li>\n<li><strong style=\"font-size: 12pt;\">Tech Debt &amp; Modernization</strong><span style=\"font-size: 12pt;\">: Lead long-term refactoring efforts, deprecate legacy systems, and introduce scalable patterns.</span></li>\n<li><strong style=\"font-size: 12pt;\">Security &amp; Compliance</strong><span style=\"font-size: 12pt;\">: Strengthen data protection, access controls, and auditability across the platform.</span></li>\n<li><strong style=\"font-size: 12pt;\">Developer Velocity</strong><span style=\"font-size: 12pt;\">: Improve tooling, observability, and automation to accelerate engineering workflows.</span></li>\n<li><strong style=\"font-size: 12pt;\">Cross-Team Collaboration</strong><span style=\"font-size: 12pt;\">: Work with product, infrastructure, and other engineering teams to align on platform priorities.</span></li>\n<li><strong style=\"font-size: 12pt;\">Mentorship &amp; Leadership</strong><span style=\"font-size: 12pt;\">: Guide engineers, set architectural standards, and drive the platform </span><a rel=\"noopener noreferrer\" href=\"http://roadmap.Requirements6\" style=\"font-size: 12pt;\" class=\"postings-link\">roadmap.</a></li>\n</ol>\n</div>"},{"text":"","content":"<div>\n<ol>\n<li><span style=\"font-size: 12pt;\">&nbsp;6+ years </span><strong style=\"font-size: 12pt;\">of backend engineering experience (Javascript/Java/Go)</strong><span style=\"font-size: 12pt;\">,&nbsp; including designing fault-tolerant systems and working on high-scale platforms.</span></li>\n<li><span style=\"font-size: 12pt;\">&nbsp;Deep expertise in </span><strong style=\"font-size: 12pt;\">distributed systems, event-driven architectures, and asynchronous job processing</strong></li>\n<li><span style=\"font-size: 12pt;\">Strong experience with relational and NoSQL data models (especially with complex temporal data)</span></li>\n<li><strong style=\"font-size: 12pt;\">&nbsp;Proven track record of architecting complex systems and delivering scalable, high-performance web apps in production.</strong></li>\n<li><span style=\"font-size: 12pt;\">&nbsp;Strong understanding of software design patterns, API design, and </span><strong style=\"font-size: 12pt;\">microservices architecture</strong><span style=\"font-size: 12pt;\"> in a multi-tenant environment.</span></li>\n<li><span style=\"font-size: 12pt;\">&nbsp;Skilled in guiding technical architecture, making high-impact engineering decisions, and mentoring fellow engineers.</span></li>\n<li><span style=\"font-size: 12pt;\">&nbsp;Experience with code quality practices, automated testing, CI/CD pipelines, and dev tooling optimization.</span></li>\n<li><span style=\"font-size: 12pt;\">&nbsp;Excellent problem-solving skills, with clear and collaborative communication </span><span style=\"font-size: 12pt;\">across&nbsp;</span></li>\n</ol>\n</div>"}],"text":"Lead Engineer - Whatsapp","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><span style=\"font-size: 20pt;\">About HighLevel</span></div>\n<div><span style=\"font-size: 12pt;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 20pt;\">About the Role</span></div>\n<div><span style=\"font-size: 12pt;\">We&rsquo;re looking for a&nbsp;</span><strong style=\"font-size: 12pt;\">Lead Software Engineer</strong><span style=\"font-size: 12pt;\"> with deep expertise in </span><a class=\"postings-link\" href=\"http://Node.js\" target=\"_blank\" rel=\"noopener noreferrer\"><strong style=\"font-size: 12pt;\">Node.js/ Go / Java</strong></a><strong style=\"font-size: 12pt;\">, MongoDB, and distributed systems</strong><span style=\"font-size: 12pt;\">, combined with a strong focus on </span><strong style=\"font-size: 12pt;\">platform stability, scalability, reliability, and long-term technical excellence</strong><span style=\"font-size: 12pt;\">. You&rsquo;ll be joining our </span><strong style=\"font-size: 12pt;\">WhatsApp Platform team</strong><span style=\"font-size: 12pt;\">, which builds and maintains core capabilities such as </span><strong style=\"font-size: 12pt;\">WhatsApp messaging (BSP), WhatsApp calling, WhatsApp flows, number provisioning, meta compliance workflows, and platform integrations</strong><span style=\"font-size: 12pt;\"> that power communication for thousands of businesses.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">Our WhatsApp platform currently processes </span><strong style=\"font-size: 12pt;\">over 6 million messages per day</strong><span style=\"font-size: 12pt;\">, and we are on a strategic journey to </span><strong style=\"font-size: 12pt;\">scale this to 20 million messages per day</strong><span style=\"font-size: 12pt;\">, aiming to become </span><strong style=\"font-size: 12pt;\">the leading BSP(Business Service Provider) in the industry</strong><span style=\"font-size: 12pt;\">. Similarly, our platform supports </span><strong style=\"font-size: 12pt;\">25,000+ active WhatsApp subscriptions</strong><span style=\"font-size: 12pt;\">, and we&rsquo;re aggressively scaling this to </span><strong style=\"font-size: 12pt;\">100,000+ subscriptions</strong><span style=\"font-size: 12pt;\"> as we expand our global footprint. This growth trajectory demands a leader who can architect highly scalable systems, anticipate platform bottlenecks, and design infrastructure capable of supporting massive scale with predictable performance.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">This role requires someone who is comfortable working on </span><strong style=\"font-size: 12pt;\">high-scale, mission-critical platform components</strong><span style=\"font-size: 12pt;\">. You&rsquo;ll take ownership of challenges related to </span><strong style=\"font-size: 12pt;\">system stability, performance optimization, distributed architecture improvements, operational efficiency, cost management, and security hardening</strong><span style=\"font-size: 12pt;\"> across our WhatsApp infrastructure. You will drive architectural decisions, lead complex problem solving, reduce long-standing tech debt, and ensure our services remain </span><strong style=\"font-size: 12pt;\">resilient, observable, and compliant</strong><span style=\"font-size: 12pt;\"> with WhatsApp/Facebook platform requirements.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">As a technical leader, you will collaborate closely with product, infrastructure, and cross-functional engineering teams to </span><strong style=\"font-size: 12pt;\">design robust APIs</strong><span style=\"font-size: 12pt;\">, improve </span><strong style=\"font-size: 12pt;\">end-to-end delivery pipelines</strong><span style=\"font-size: 12pt;\">, enhance </span><strong style=\"font-size: 12pt;\">monitoring and alerting</strong><span style=\"font-size: 12pt;\">, streamline platform operations, and shape the </span><strong style=\"font-size: 12pt;\">long-term technical roadmap</strong><span style=\"font-size: 12pt;\"> for the entire WhatsApp ecosystem within HighLevel. You will play a pivotal role in scaling our platform to the next order of magnitude while delivering exceptional reliability and performance for our global customer base.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","descriptionBodyPlain":"About HighLevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re looking for a Lead Software Engineer with deep expertise in Node.js/ Go / Java, MongoDB, and distributed systems, combined with a strong focus on platform stability, scalability, reliability, and long-term technical excellence. You’ll be joining our WhatsApp Platform team, which builds and maintains core capabilities such as WhatsApp messaging (BSP), WhatsApp calling, WhatsApp flows, number provisioning, meta compliance workflows, and platform integrations that power communication for thousands of businesses.\n \nOur WhatsApp platform currently processes over 6 million messages per day, and we are on a strategic journey to scale this to 20 million messages per day, aiming to become the leading BSP(Business Service Provider) in the industry. Similarly, our platform supports 25,000+ active WhatsApp subscriptions, and we’re aggressively scaling this to 100,000+ subscriptions as we expand our global footprint. This growth trajectory demands a leader who can architect highly scalable systems, anticipate platform bottlenecks, and design infrastructure capable of supporting massive scale with predictable performance.\n \nThis role requires someone who is comfortable working on high-scale, mission-critical platform components. You’ll take ownership of challenges related to system stability, performance optimization, distributed architecture improvements, operational efficiency, cost management, and security hardening across our WhatsApp infrastructure. You will drive architectural decisions, lead complex problem solving, reduce long-standing tech debt, and ensure our services remain resilient, observable, and compliant with WhatsApp/Facebook platform requirements.\n \nAs a technical leader, you will collaborate closely with product, infrastructure, and cross-functional engineering teams to design robust APIs, improve end-to-end delivery pipelines, enhance monitoring and alerting, streamline platform operations, and shape the long-term technical roadmap for the entire WhatsApp ecosystem within HighLevel. You will play a pivotal role in scaling our platform to the next order of magnitude while delivering exceptional reliability and performance for our global customer base.\n \n \n \n \n \n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/99c50bfb-2ece-48df-8dd8-a6a2c1ee0847","applyUrl":"https://jobs.lever.co/gohighlevel/99c50bfb-2ece-48df-8dd8-a6a2c1ee0847/apply"},{"additionalPlain":"The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div><span style=\"font-size: 12pt;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">We encourage you to review our <span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></span> before submitting your application</span></div>","categories":{"commitment":"EE Full-Time","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1753772402630,"descriptionPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re looking for a Lead Engineer with deep expertise in Node.js, MongoDB, and a modern front-end framework, along with a bold vision for the future of AI-assisted development. If you’ve architected complex systems involving multiple third-party integrations, built zero-downtime solutions at scale, and pushed the boundaries of how AI can empower developers—this role is for you.\n \nYou’ll join our WordPress Team, the group responsible for powering and maintaining high-performance WordPress sites for our clients. \n \nYou'll lead the end-to-end development of new features, own critical architectural decisions, and drive innovation at the intersection of AI and software engineering—ensuring our AI-generated code is not only fast, but accurate, reliable, and production-grade. This is a hands-on, high-impact role where uptime is mission-critical, our customers’ sites are on our hand, and it's your job to ensure they stay fast, secure, and always online. You'll help define how AI accelerates development across the entire stack and deliver real business value at scale.\n","description":"<div><strong style=\"font-size: 18px;\">About Us</strong></div>\n<div><span style=\"font-size: 15px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Our People</strong></div>\n<div><span style=\"font-size: 15px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 15px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our </span><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" style=\"font-size: 16px;\" class=\"postings-link\">YouTube Channel</a><span style=\"font-size: 16px;\"> or </span><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" style=\"font-size: 16px;\" class=\"postings-link\">Blog Posts</a></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div><span style=\"font-size: 16px;\">We’re looking for a </span><strong style=\"font-size: 16px;\">Lead Engineer</strong><span style=\"font-size: 16px;\"> with deep expertise in </span><strong style=\"font-size: 16px;\">Node.js</strong><span style=\"font-size: 16px;\">, </span><strong style=\"font-size: 16px;\">MongoDB</strong><span style=\"font-size: 16px;\">, and a </span><strong style=\"font-size: 16px;\">modern front-end framework</strong><span style=\"font-size: 16px;\">, along with a bold vision for the future of </span><strong style=\"font-size: 16px;\">AI-assisted development</strong><span style=\"font-size: 16px;\">. If you’ve architected complex systems involving multiple third-party integrations, built </span><strong style=\"font-size: 16px;\">zero-downtime solutions at scale</strong><span style=\"font-size: 16px;\">, and pushed the boundaries of how AI can empower developers—this role is for you.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You’ll join our </span><strong style=\"font-size: 16px;\">WordPress Team</strong><span style=\"font-size: 16px;\">, the group responsible for powering and maintaining high-performance WordPress sites for our clients. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You'll lead the </span><strong style=\"font-size: 16px;\">end-to-end development</strong><span style=\"font-size: 16px;\"> of new features, own </span><strong style=\"font-size: 16px;\">critical architectural decisions</strong><span style=\"font-size: 16px;\">, and drive innovation at the intersection of AI and software engineering—ensuring our AI-generated code is not only fast, but </span><strong style=\"font-size: 16px;\">accurate, reliable, and production-grade</strong><span style=\"font-size: 16px;\">. This is a </span><strong style=\"font-size: 16px;\">hands-on, high-impact role</strong><span style=\"font-size: 16px;\"> where uptime is mission-critical, our customers’ sites are on our hand, and it's your job to ensure they stay fast, secure, and always online. You'll help define how AI accelerates development across the entire stack and deliver real business value at scale.</span></div>","id":"ff48b0a6-eb9b-4406-9cda-4125a9588c6c","lists":[{"text":"Responsibilities","content":"\n<li><strong>Lead the design and development</strong> of scalable, high-performance web applications using Node.js, MongoDB, and a modern front-end framework.</li>\n<li><strong>Own features end-to-end</strong>—from architecture and implementation to testing, deployment, and optimization.</li>\n<li><strong>Drive technical decision-making</strong> across the&nbsp; product and the platform , ensuring stability, scalability, and maintainability.</li>\n<li><strong>Integrate and optimize AI-assisted development tools</strong>, enhancing reliability, minimizing hallucinations, and improving developer productivity.</li>\n<li><strong>Collaborate closely with cross-functional teams</strong> including Product, Design, and AI Research to deliver impactful features.</li>\n<li><strong>Mentor and support fellow engineers</strong>, contributing to a culture of technical excellence and continuous improvement.Proactively identify and resolve <strong>performance, scalability, and security issues.</strong></li>\n"},{"text":"Requirements","content":"\n<li>6+ years of <strong>Expert-level proficiency in Node.js</strong> and <strong>MongoDB</strong>, with a strong understanding of backend architecture and performance optimization.</li>\n<li>Solid experience with <strong>modern front-end frameworks</strong> (e.g., React, Vue, Angular) and building full-stack web applications.</li>\n<li>Knowledge of <strong>WordPress Eco System</strong> - themes, plugins&nbsp;Basic level knowledge of PHP&nbsp;Proven track record of <strong>architecting complex systems</strong> and shipping scalable, high-performance web apps in production.</li>\n<li>Strong understanding of software design patterns, API design, and microservices architecture.</li>\n<li>Familiarity with <strong>AI-assisted development tools</strong> and a passion for pushing the boundaries of AI in the software engineering lifecycle.</li>\n<li>Ability to guide <strong>technical architecture</strong>, make high-impact decisions, and mentor other engineers.</li>\n<li>Experience with <strong>code quality, testing, deployment pipelines</strong>, and optimizing dev workflows.</li>\n<li>Excellent problem-solving, communication, and collaboration skills.</li>\n"}],"text":"Lead Engineer - Wordpress","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 18px;\">About Us</strong></div>\n<div><span style=\"font-size: 15px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Our People</strong></div>\n<div><span style=\"font-size: 15px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 15px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our </span><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a><span style=\"font-size: 16px;\"> or </span><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div><span style=\"font-size: 16px;\">We&rsquo;re looking for a </span><strong style=\"font-size: 16px;\">Lead Engineer</strong><span style=\"font-size: 16px;\"> with deep expertise in </span><strong style=\"font-size: 16px;\">Node.js</strong><span style=\"font-size: 16px;\">, </span><strong style=\"font-size: 16px;\">MongoDB</strong><span style=\"font-size: 16px;\">, and a </span><strong style=\"font-size: 16px;\">modern front-end framework</strong><span style=\"font-size: 16px;\">, along with a bold vision for the future of </span><strong style=\"font-size: 16px;\">AI-assisted development</strong><span style=\"font-size: 16px;\">. If you&rsquo;ve architected complex systems involving multiple third-party integrations, built </span><strong style=\"font-size: 16px;\">zero-downtime solutions at scale</strong><span style=\"font-size: 16px;\">, and pushed the boundaries of how AI can empower developers&mdash;this role is for you.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You&rsquo;ll join our </span><strong style=\"font-size: 16px;\">WordPress Team</strong><span style=\"font-size: 16px;\">, the group responsible for powering and maintaining high-performance WordPress sites for our clients. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You'll lead the </span><strong style=\"font-size: 16px;\">end-to-end development</strong><span style=\"font-size: 16px;\"> of new features, own </span><strong style=\"font-size: 16px;\">critical architectural decisions</strong><span style=\"font-size: 16px;\">, and drive innovation at the intersection of AI and software engineering&mdash;ensuring our AI-generated code is not only fast, but </span><strong style=\"font-size: 16px;\">accurate, reliable, and production-grade</strong><span style=\"font-size: 16px;\">. This is a </span><strong style=\"font-size: 16px;\">hands-on, high-impact role</strong><span style=\"font-size: 16px;\"> where uptime is mission-critical, our customers&rsquo; sites are on our hand, and it's your job to ensure they stay fast, secure, and always online. You'll help define how AI accelerates development across the entire stack and deliver real business value at scale.</span></div>","descriptionBodyPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re looking for a Lead Engineer with deep expertise in Node.js, MongoDB, and a modern front-end framework, along with a bold vision for the future of AI-assisted development. If you’ve architected complex systems involving multiple third-party integrations, built zero-downtime solutions at scale, and pushed the boundaries of how AI can empower developers—this role is for you.\n \nYou’ll join our WordPress Team, the group responsible for powering and maintaining high-performance WordPress sites for our clients. \n \nYou'll lead the end-to-end development of new features, own critical architectural decisions, and drive innovation at the intersection of AI and software engineering—ensuring our AI-generated code is not only fast, but accurate, reliable, and production-grade. This is a hands-on, high-impact role where uptime is mission-critical, our customers’ sites are on our hand, and it's your job to ensure they stay fast, secure, and always online. You'll help define how AI accelerates development across the entire stack and deliver real business value at scale.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/ff48b0a6-eb9b-4406-9cda-4125a9588c6c","applyUrl":"https://jobs.lever.co/gohighlevel/ff48b0a6-eb9b-4406-9cda-4125a9588c6c/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \n#LI-Remote #LI-NJ1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-NJ1</span></div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1768488080273,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nRole Summary:\nWe’re hiring a Lead Engineer, Workflow Builder DSL to define and enforce the data-layer grammar that powers every automation inside HighLevel.\nYour mission: ensure workflows are valid by construction and programmatically safe to create, through strict contracts, semantic validation, static analysis, and high-coverage tests.\nYou’ll own the canonical Workflow DSL that represents how workflows are structured, stored, and validated. Your work guarantees that every workflow, whether created in the UI, cloned via snapshot, or generated programmatically, is predictable, version-safe, and never corrupt.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Role Summary:</strong></div>\n<div><span style=\"font-size: 16px;\">We’re hiring a Lead Engineer, Workflow Builder DSL to define and enforce the data-layer grammar that powers every automation inside HighLevel.</span></div>\n<div><span style=\"font-size: 16px;\">Your mission: ensure workflows are valid by construction and programmatically safe to create, through strict contracts, semantic validation, static analysis, and high-coverage tests.</span></div>\n<div><span style=\"font-size: 16px;\">You’ll own the canonical Workflow DSL that represents how workflows are structured, stored, and validated. Your work guarantees that every workflow, whether created in the UI, cloned via snapshot, or generated programmatically, is predictable, version-safe, and never corrupt.</span></div>","id":"f7b8e03e-651a-4962-815a-e8c644d3fe31","lists":[{"text":"Responsibilities:","content":"\n<li><strong>Define the DSL:</strong> Design and maintain the canonical syntax and semantics for workflows</li>\n<li><strong>Schema authority:</strong> Own JSON Schemas and TypeScript types for validation, linting, and generation</li>\n<li><strong>Programmatic CRUD:</strong> Design contracts for safe workflow creation via public and internal APIs</li>\n<li><strong>Validation layer:</strong> Implement semantic validators (current POC in Zod; open to alternatives)</li>\n<li><strong>Linting &amp; codemods:</strong> Ship tools that enforce structure guardrails and auto-repair common errors</li>\n<li><strong>Testing discipline:</strong> Establish unit, integration, and golden tests for workflow creation paths</li>\n<li><strong>Static analysis:</strong> Add graph checks for loops, dangling nodes, and invalid edges</li>\n<li><strong>Cross-team contracts:</strong> Define interfaces with Engine and Snapshot for schema exchange and validation</li>\n<li><strong>Operational ownership:</strong> Monitor DSL validation services; ensure 99.9 % availability and low error rate</li>\n"},{"text":"Requirements:","content":"\n<li>7+ years building and owning complex backend systems.</li>\n<li>Deep experience with typed DSLs, ASTs, or schema-driven architectures</li>\n<li>Fluent in TypeScript and validation frameworks (Zod, Ajv, or JSON Schema)</li>\n<li>Proven history designing public or versioned APIs</li>\n<li>Strong testing discipline and data-integrity mindset</li>\n<li>Comfortable owning production services and reliability metrics</li>\n<li>Nice to have: compiler/graph background, schema evolution work, or tooling for developer productivity</li>\n"}],"text":"Lead Engineer - Workflow Builder DSL","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Role Summary:</strong></div>\n<div><span style=\"font-size: 16px;\">We&rsquo;re hiring a Lead Engineer, Workflow Builder DSL to define and enforce the data-layer grammar that powers every automation inside HighLevel.</span></div>\n<div><span style=\"font-size: 16px;\">Your mission: ensure workflows are valid by construction and programmatically safe to create, through strict contracts, semantic validation, static analysis, and high-coverage tests.</span></div>\n<div><span style=\"font-size: 16px;\">You&rsquo;ll own the canonical Workflow DSL that represents how workflows are structured, stored, and validated. Your work guarantees that every workflow, whether created in the UI, cloned via snapshot, or generated programmatically, is predictable, version-safe, and never corrupt.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nRole Summary:\nWe’re hiring a Lead Engineer, Workflow Builder DSL to define and enforce the data-layer grammar that powers every automation inside HighLevel.\nYour mission: ensure workflows are valid by construction and programmatically safe to create, through strict contracts, semantic validation, static analysis, and high-coverage tests.\nYou’ll own the canonical Workflow DSL that represents how workflows are structured, stored, and validated. Your work guarantees that every workflow, whether created in the UI, cloned via snapshot, or generated programmatically, is predictable, version-safe, and never corrupt.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/f7b8e03e-651a-4962-815a-e8c644d3fe31","applyUrl":"https://jobs.lever.co/gohighlevel/f7b8e03e-651a-4962-815a-e8c644d3fe31/apply"},{"additionalPlain":"Equal Employment Opportunity Information\n \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n","additional":"<div><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>","categories":{"commitment":"EE Full-Time","department":"IT & Security","location":"India","team":"Information Technology","allLocations":["India"]},"createdAt":1772434464397,"descriptionPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nLearn more about us on our YouTube Channel or Blog Posts\n","description":"<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" style=\"font-size: 16px;\" class=\"postings-link\">YouTube Channel</a><span style=\"font-size: 16px;\">&nbsp;or&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" style=\"font-size: 16px;\" class=\"postings-link\">Blog Posts</a></div>","id":"c78966d6-0f24-41ba-b792-b3ee9bb716c1","lists":[{"text":"What You’ll Be Doing:","content":"\n<li>Perform and lead <strong>manual and automated penetration testing</strong> across applications, APIs, and cloud services</li>\n<li>Drive <strong>threat modeling</strong> and <strong>secure architecture reviews</strong> across app and infrastructure layers</li>\n<li>Collaborate with Infra/DevOps on <strong>cloud network architecture</strong>, including VPC design, security groups, routing, and segmentation</li>\n<li>Design and advise on <strong>cloud-native security controls </strong>— IAM hardening, role boundaries, secrets management, least privilege</li>\n<li>Evaluate and improve <strong>Kubernetes and container security</strong> posture (runtime, image, and network layers)Implement <strong>secure-by-default </strong>patterns across SDLC, CI/CD, and Infrastructure-as-CodeMonitor emerging threats, CVEs, and vulnerabilities relevant to our stack (web, cloud, infra)</li>\n<li>Influence internal <strong>security tooling, automation pipelines, and security review</strong> processes</li>\n<li>Serve as a <strong>security advisor</strong> to engineering, SRE, and product teams across key projects</li>\n"},{"text":"What You’ll Bring: ","content":"\n<li><strong>8+ years</strong> of total experience in Application Security, Security Engineering, or Penetration Testing roles</li>\n<li>Strong hands-on experience with <strong>threat modeling</strong>, <strong>secure architecture reviews</strong>, and <strong>pen testing</strong></li>\n<li>Familiar with <strong>OWASP Top 10</strong>, STRIDE, and modern security frameworks</li>\n<li>Experience with tools like <strong>Burp Suite, ZAP, Snyk, Metasploit, Semgrep</strong></li>\n<li>Ability to read and analyze code (e.g., <strong>JavaScript, Go, PHP, or </strong><a rel=\"noopener noreferrer\" href=\"http://Node.js\" class=\"postings-link\"><strong>Node.js</strong></a>)Working knowledge of <strong>cloud security principles</strong> (preferably AWS)</li>\n"},{"text":"Preferred Qualifications","content":"\n<li>Experience with <strong>multi-tenant SaaS platforms</strong> or <strong>white-labeled architectures</strong></li>\n<li>Familiarity with <strong>network-level security</strong> concepts: VPC design, IAM, zero-trust networksExposure to <strong>container security</strong> (Docker, Kubernetes)</li>\n<li>Background in <strong>B2B SaaS</strong>, especially servicing regulated industries (health, legal, finance)</li>\n<li>Hands-on with <strong>IaC security</strong> and <strong>CI/CD pipelines</strong> (e.g., GitHub Actions, Terraform)</li>\n"}],"text":"Lead Security Engineer","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our&nbsp;</span><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a><span style=\"font-size: 16px;\">&nbsp;or&nbsp;</span><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></div>","descriptionBodyPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nLearn more about us on our YouTube Channel or Blog Posts\n","hostedUrl":"https://jobs.lever.co/gohighlevel/c78966d6-0f24-41ba-b792-b3ee9bb716c1","applyUrl":"https://jobs.lever.co/gohighlevel/c78966d6-0f24-41ba-b792-b3ee9bb716c1/apply"},{"additionalPlain":"EEO Statement:The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<p><strong>EEO Statement:<br></strong>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</p>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.</p>","categories":{"commitment":"Employee India","department":"Platform","location":"India","team":"Platform","allLocations":["India"]},"createdAt":1777443247552,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","description":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></div>","id":"83f69c39-4e48-4ee2-a926-051a53500fe0","lists":[{"text":"About the Role:","content":"<p>We are looking for a <strong>Site Reliability Engineer (SRE)</strong> to join our team and help ensure the availability, performance, and scalability of our critical systems. You will work closely with development and operations teams to automate processes, enhance system reliability, and improve observability.</p>"},{"text":"Responsibilities:","content":"\n<li>Develop and improve <strong>observability</strong> using monitoring, logging, tracing, and alerting tools (Prometheus, Grafana, ELK, OpenTelemetry, etc.).</li>\n<li>Optimize system performance, troubleshoot incidents, and conduct <strong>post-mortems/RCA</strong> to prevent future issues.</li>\n<li><strong>Collaborate with developers</strong> to enhance application reliability, scalability, and performance.</li>\n<li>Drive&nbsp;<strong>cost optimization</strong> efforts in cloud environments.</li>\n<li>Experience with multiple databases&nbsp;<strong>Mongo, Redis, ES, Queue based etc</strong></li>\n"},{"text":"Requirements:","content":"\n<li><strong>Experience:</strong> 7+ years in <strong>Site Reliability Engineering, DevOps, or Cloud Infrastructure</strong> roles.</li>\n<li><strong>Cloud Expertise:</strong> Hands-on experience with <strong>GCP and AWS</strong>.</li>\n<li><strong>Infrastructure as Code (IaC):</strong> Terraform, Helm, or equivalent tools.</li>\n<li><strong>Containerization &amp; Orchestration:</strong> Docker, Kubernetes (GKE).</li>\n<li><strong>Observability:</strong> Experience with Prometheus, Grafana, ELK, OpenTelemetry, or similar monitoring/logging tools.</li>\n<li><strong>Programming/Scripting:</strong> Proficiency in <strong>Python, Bash, </strong>or <strong>Shell scripting</strong>. Basic understanding of API parsing and JSON manipulation.</li>\n<li><strong>CI/CD Pipelines:</strong> Hands-on experience with Jenkins, GitHub Actions, ArgoCD, or similar tools.</li>\n<li><strong>Incident Management:</strong> Experience with <strong>on-call rotations, SLOs, SLIs, SLAs, Escalation Policies</strong>, and incident resolution.</li>\n<li><strong>Databases:</strong> Experience in monitoring <strong>Mongo, Redis, ES, Queue based etc</strong></li>\n"}],"text":"Lead Site Reliability Engineer","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","hostedUrl":"https://jobs.lever.co/gohighlevel/83f69c39-4e48-4ee2-a926-051a53500fe0","applyUrl":"https://jobs.lever.co/gohighlevel/83f69c39-4e48-4ee2-a926-051a53500fe0/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application.\n \n#LI-Remote #LI-JM1\n\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><span style=\"font-size: 16px;\"><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.</span><br></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-JM1<br><br></span></div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"SDET","allLocations":["India"]},"createdAt":1766559205817,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role:\nWe’re looking for a Lead SDET to drive quality across multiple CRM core modules, lead and grow SDETs, and act as a trusted quality authority across product and engineering. This role is for someone who defines quality strategy, drives automation at scale, mentors teams, and takes a firm stand when quality is at risk even under intense delivery pressure.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We’re looking for a Lead SDET to drive quality across multiple CRM core modules, lead and grow SDETs, and act as a trusted quality authority across product and engineering. This role is for someone who defines quality strategy, drives automation at scale, mentors teams, and takes a firm stand when quality is at risk even under intense delivery pressure.</span></div>","id":"4e72eacb-43c0-4f15-b09e-305ca2bbd963","lists":[{"text":"Responsibilities:","content":"\n<li>Own end-to-end quality across multiple CRM core modules and teams, acting as the final authority on release readiness</li>\n<li>Define and drive quality strategy, identifying systemic gaps in process, tooling, and execution—and closing them sustainably</li>\n<li>Lead, mentor, and nurture SDETs—setting clear expectations, guiding prioritization, and raising the overall quality bar</li>\n<li>Establish and execute a strong automation vision, ensuring scalable, reliable coverage and supporting the team in automating complex workflows and integrations</li>\n<li>Plan and strategize testing for releases, balancing speed, risk, and coverage while adapting to changing priorities</li>\n<li>Partner closely with Product, Engineering, Support, and Leadership to surface risks early and influence decisions with data</li>\n<li>Advocate firmly for quality—taking a stand to hold or delay releases when necessary, even under delivery pressure</li>\n<li>Build a culture of ownership, accountability, and customer-first thinking across teams</li>\n<li>Drive change with empathy and clarity, pushing improvements with minimal friction while staying firm on standards</li>\n"},{"text":"Requirements:","content":"\n<li>7+ years of experience testing complex web applications or B2B SaaS platforms</li>\n<li>Proven experience leading SDETs or quality initiatives across teams</li>\n<li>Extensive hands-on experience with test automation frameworks (Playwright, Cypress, Selenium, etc.) and scalable test design</li>\n<li>Strong background driving team-wide automation goals and outcomes</li>\n<li>Expertise in API testing, performance/load testing, and backend validation</li>\n<li>Deep understanding of system architecture, databases, integrations, and distributed systems</li>\n<li>Hands-on experience with CI/CD pipelines and cloud-native environments</li>\n<li>Ability to debug complex issues across services and environments</li>\n<li>Excellent communication skills—clear, assertive, and effective with all stakeholders</li>\n<li>Strong product sense and a customer-first quality mindset</li>\n"}],"text":"Lead Software Development Engineer in Test - CRM Core Modules","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We&rsquo;re looking for a Lead SDET to drive quality across multiple CRM core modules, lead and grow SDETs, and act as a trusted quality authority across product and engineering. This role is for someone who defines quality strategy, drives automation at scale, mentors teams, and takes a firm stand when quality is at risk even under intense delivery pressure.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role:\nWe’re looking for a Lead SDET to drive quality across multiple CRM core modules, lead and grow SDETs, and act as a trusted quality authority across product and engineering. This role is for someone who defines quality strategy, drives automation at scale, mentors teams, and takes a firm stand when quality is at risk even under intense delivery pressure.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/4e72eacb-43c0-4f15-b09e-305ca2bbd963","applyUrl":"https://jobs.lever.co/gohighlevel/4e72eacb-43c0-4f15-b09e-305ca2bbd963/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.</span></div>","categories":{"commitment":"Employee India","department":"Platform","location":"India","team":"Platform","allLocations":["India"]},"createdAt":1772434935403,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nAbout the Role:\nAs a Lead Engineer on the Platform Data team, you will play a pivotal role in shaping the foundation of HighLevel’s platform. You’ll design and develop shared frameworks, libraries, and core services that power products at scale. This role is ideal for engineers who thrive in ambiguity, enjoy solving large-scale engineering challenges, and are passionate about creating systems that enable massive impact across teams.\nJob Overview:\nWe operate mission-critical data platforms built on SQL(Postgres), MongoDB, ElasticSearch, and ClickHouse. We need a lead-level Software Engineer with deep expertise in these systems and strong coding / system-design skills to drive architecture, performance, and reliability.\n","description":"<div>\n<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our People</strong><br>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong><br>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://www.gohighlevel.com/post/general-atlantic-joins-highlevel\">Blog Posts</a></p>\n</div>\n<p><strong>About the Role:</strong><br>As a Lead Engineer on the Platform Data team, you will play a pivotal role in shaping the foundation of HighLevel’s platform. You’ll design and develop shared frameworks, libraries, and core services that power products at scale. This role is ideal for engineers who thrive in ambiguity, enjoy solving large-scale engineering challenges, and are passionate about creating systems that enable massive impact across teams.</p>\n<p><strong>Job Overview:</strong><br>We operate mission-critical data platforms built on SQL(Postgres), MongoDB, ElasticSearch, and ClickHouse. We need a lead-level Software Engineer with deep expertise in these systems and strong coding / system-design skills to drive architecture, performance, and reliability.</p>","id":"456ce06e-9d25-42e6-9723-4f3ed458199f","lists":[{"text":"Requirements:","content":"\n<li>7+ Years of overall experience</li>\n<li>Software engineering experience, with demonstrated success in distributed systems or large-scale backend services</li>\n<li>Extensive experience configuring, tuning, and operating large-scale managed databases handling TB–PB data volumes and billions of records.</li>\n<li>Hands-on experience designing, optimizing, and scaling systems using modern databases such as ElasticSearch, Firestore, MongoDB, ClickHouse, and Redis</li>\n<li>Proven mastery of any programming language with clean, testable codeProven ability to lead technically, navigate ambiguity, and deliver impactful results</li>\n<li>Deep understanding of distributed-systems principles (CAP, consistency, consensus) and observability best practices.</li>\n<li>Experiencewith CI/CD, containers (Docker/Kubernetes), and IaC (Terraform/Ansible) for database automation.</li>\n<li>Solid grasp of SQL fundamentals; prior work with relational engines is a plus.</li>\n"},{"text":"Responsibilities:","content":"\n<li>&nbsp;</li>\n\n<div><strong>1. Data System Design, Optimization, and Scaling (Database Focus):</strong></div>\n\n<li>Design systems that efficiently interact with large-scale data using ElasticSearch, Google Firestore, MongoDB Atlas, ClickHouse, and Redis.</li>\n<li>Design, configure, and optimize large-scale clusters of SQL (Postgres), MongoDB, ElasticSearch, and ClickHouse (TB–PB scale, billions of records).Contribute to high-performance service architecture capable of handling terabytes of data.</li>\n<li>Instrument, benchmark, and tune query paths, indexing, memory/CPU usage, and storage layouts to ensure sub-second latencies.</li>\n\n<div>&nbsp;</div>\n<div><strong>2. Framework, Service Development, and Engineering Leadership:</strong></div>\n\n<li>Develop, and maintain reusable frameworks, SDKs, and core platform services in programming languages like <a rel=\"noopener noreferrer\" href=\"http://node.js/\" class=\"postings-link\">Node.js</a> and GoLang.</li>\n<li>Lead design reviews, establish best practices, and mentor senior engineers to raise technical standards across the organization.</li>\n\n<div>&nbsp;</div>\n<div><strong>3. Cross-Functional Collaboration and Governance:</strong></div>\n\n<li>Collaborate with product and platform teams to embed best-practice data-access patterns, enforce SLAs, and review overall system design.</li>\n<li>Partner with multiple teams to deliver reliable, secure, and maintainable platform capabilities.</li>\n<li>Establish governance for backup/restore, disaster recovery, security, and compliance across AWS, GCP, and Azure environments.</li>\n"},{"text":"Nice to Have:","content":"\n<li>Leadership of multi-region or hybrid-cloud data platforms.</li>\n<li>Expertise in ClickHouse-based real-time analytics or ElasticSearch-powered search at scale.</li>\n<li>Hands-on with streaming or ETL frameworks (PubSub, Kafka, Pulsar, Spark, Flink).</li>\n"}],"text":"Lead Software Engineer - Platform Data Team","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our People</strong><br>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong><br>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://www.gohighlevel.com/post/general-atlantic-joins-highlevel\">Blog Posts</a></p>\n</div>\n<p><strong>About the Role:</strong><br>As a Lead Engineer on the Platform Data team, you will play a pivotal role in shaping the foundation of HighLevel&rsquo;s platform. You&rsquo;ll design and develop shared frameworks, libraries, and core services that power products at scale. This role is ideal for engineers who thrive in ambiguity, enjoy solving large-scale engineering challenges, and are passionate about creating systems that enable massive impact across teams.</p>\n<p><strong>Job Overview:</strong><br>We operate mission-critical data platforms built on SQL(Postgres), MongoDB, ElasticSearch, and ClickHouse. We need a lead-level Software Engineer with deep expertise in these systems and strong coding / system-design skills to drive architecture, performance, and reliability.</p>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nAbout the Role:\nAs a Lead Engineer on the Platform Data team, you will play a pivotal role in shaping the foundation of HighLevel’s platform. You’ll design and develop shared frameworks, libraries, and core services that power products at scale. This role is ideal for engineers who thrive in ambiguity, enjoy solving large-scale engineering challenges, and are passionate about creating systems that enable massive impact across teams.\nJob Overview:\nWe operate mission-critical data platforms built on SQL(Postgres), MongoDB, ElasticSearch, and ClickHouse. We need a lead-level Software Engineer with deep expertise in these systems and strong coding / system-design skills to drive architecture, performance, and reliability.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/456ce06e-9d25-42e6-9723-4f3ed458199f","applyUrl":"https://jobs.lever.co/gohighlevel/456ce06e-9d25-42e6-9723-4f3ed458199f/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Marketing","location":"United States","team":"Product Marketing","allLocations":["United States"]},"createdAt":1780682333108,"descriptionPlain":"About Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho you are:\nAs the HighLevel Certifications Team Manager, you are responsible for leading, structuring, and scaling our global user certification program. You understand that our Certified Admins represent the gold standard of platform expertise in our ecosystem, and you approach program management with high operational discipline, technical competence, and a commitment to academic integrity. You are comfortable diving into advanced platform configurations, managing high-volume exam queues, and leading a team of Certification Specialists in a fast-paced environment.\nYou are a data-driven leader who is highly organized and metrics-focused. You recognize that the reliability, fairness, and strictness of both our multiple-choice and live-proctored exams are crucial to maintaining the value of the HighLevel credential. You thrive on solving scheduling bottlenecks, auditing grading accuracy, and translating constant platform updates into revised testing criteria.\nWhat You’ll Bring:\nTo thrive in this role, here is the mix of leadership, technical skills, and operational capability we are looking for:\nStrong leadership, coaching, and direct people-management skills, with a track record of leading remote teams of educators, support representatives, or proctors.\nStrong operational planning and program management capabilities, with the ability to build and execute scalable processes that support long-term certification program growth.\nAdvanced technical expertise in HighLevel, including deep knowledge of domain setup, funnel building, A2P/messaging compliance, workflow automations, and calendar configurations.\nHigh organizational and project management skills, with the ability to balance daily proctoring operations with curriculum updates.\nProven ability to develop and implement robust strategies to grow, scale, and optimize a certification or education program as a key business function.\nRobust conflict resolution and decision-making skills to confidently handle disputes, technical failures, and testing integrity/cheating incidents.\nDesire and capability to adapt quickly to rapid product releases, updating testing rubrics and curriculum content in real-time.\nSelf-motivated and able to work independently during CST hours while managing a team based in the Philippines and India.\nExceptional written and verbal communication skills, ensuring instructions, test guidelines, and feedback are presented clearly and objectively.\nWhat You’ll Do:\nDirect, mentor, and scale a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits.\nBuild and continuously improve scalable systems, workflows, and quality controls that enable the certification program to operate as a high-impact business function.\nIdentify opportunities to improve certification adoption, candidate success, operational scalability, and community engagement across the broader HighLevel ecosystem.\nOversee the end-to-end certification pipeline, ensuring optimal exam slot booking availability and timely processing of exam results.\nEnforce and continuously audit testing security protocols to maintain the absolute integrity of both the automated and live proctored certification exams.\nPartner with Product, Customer Success, and the Academy teams to regularly update curriculum, test questions (Part A), and live-build scenarios (Part B) to reflect new platform updates.\nResolve candidate complaints, appeal requests, and technical issues occurring during the proctoring process with consistency and fairness.\nOwn the operational success and long-term scalability of the certification program, developing strategic plans, processes, and capacity models to support future growth.\nManage the integration of newly certified professionals into the HighLevel Certified Directory and Certified Communities.\nConduct regular quality assurance checks on live proctored sessions to ensure Certification Specialists maintain professional, supportive, and unbiased grading standards.\nOther duties as assigned by the Director of Certifications to support evolving business and program needs.\nExperience/Education/Certifications Required:\nHigh School Diploma or equivalent required; a Bachelor's degree in Education, Operations, Communications, or a related field is a plus.\nOverall 8 years of Experience. \n5+ years of professional experience in customer training, customer success, or running certification operations for technical products.\n2+ years of direct experience managing and mentoring a remote team.\n1+ years of hands-on experience using HighLevel; having achieved HighLevel Certified Admin status is highly preferred.\nDeep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites.\n","description":"<div>\n<p><strong>About Us</strong></p>\n<p>HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who you are:</strong></p>\n<p>As the HighLevel Certifications Team Manager, you are responsible for leading, structuring, and scaling our global user certification program. You understand that our Certified Admins represent the gold standard of platform expertise in our ecosystem, and you approach program management with high operational discipline, technical competence, and a commitment to academic integrity. You are comfortable diving into advanced platform configurations, managing high-volume exam queues, and leading a team of Certification Specialists in a fast-paced environment.</p>\n<p>You are a data-driven leader who is highly organized and metrics-focused. You recognize that the reliability, fairness, and strictness of both our multiple-choice and live-proctored exams are crucial to maintaining the value of the HighLevel credential. You thrive on solving scheduling bottlenecks, auditing grading accuracy, and translating constant platform updates into revised testing criteria.</p>\n<p><strong>What You’ll Bring:</strong></p>\n<p>To thrive in this role, here is the mix of leadership, technical skills, and operational capability we are looking for:</p>\n<ul>\n<li>\n<p>Strong leadership, coaching, and direct people-management skills, with a track record of leading remote teams of educators, support representatives, or proctors.</p>\n</li>\n<li>\n<p>Strong operational planning and program management capabilities, with the ability to build and execute scalable processes that support long-term certification program growth.</p>\n</li>\n<li>\n<p>Advanced technical expertise in HighLevel, including deep knowledge of domain setup, funnel building, A2P/messaging compliance, workflow automations, and calendar configurations.</p>\n</li>\n<li>\n<p>High organizational and project management skills, with the ability to balance daily proctoring operations with curriculum updates.</p>\n</li>\n<li>\n<p>Proven ability to develop and implement robust strategies to grow, scale, and optimize a certification or education program as a key business function.</p>\n</li>\n<li>\n<p>Robust conflict resolution and decision-making skills to confidently handle disputes, technical failures, and testing integrity/cheating incidents.</p>\n</li>\n<li>\n<p>Desire and capability to adapt quickly to rapid product releases, updating testing rubrics and curriculum content in real-time.</p>\n</li>\n<li>\n<p>Self-motivated and able to work independently during CST hours while managing a team based in the Philippines and India.</p>\n</li>\n<li>\n<p>Exceptional written and verbal communication skills, ensuring instructions, test guidelines, and feedback are presented clearly and objectively.</p>\n</li>\n</ul>\n<p><strong>What You’ll Do:</strong></p>\n<ul>\n<li>\n<p>Direct, mentor, and scale a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits.</p>\n</li>\n<li>\n<p>Build and continuously improve scalable systems, workflows, and quality controls that enable the certification program to operate as a high-impact business function.</p>\n</li>\n<li>\n<p>Identify opportunities to improve certification adoption, candidate success, operational scalability, and community engagement across the broader HighLevel ecosystem.</p>\n</li>\n<li>\n<p>Oversee the end-to-end certification pipeline, ensuring optimal exam slot booking availability and timely processing of exam results.</p>\n</li>\n<li>\n<p>Enforce and continuously audit testing security protocols to maintain the absolute integrity of both the automated and live proctored certification exams.</p>\n</li>\n<li>\n<p>Partner with Product, Customer Success, and the Academy teams to regularly update curriculum, test questions (Part A), and live-build scenarios (Part B) to reflect new platform updates.</p>\n</li>\n<li>\n<p>Resolve candidate complaints, appeal requests, and technical issues occurring during the proctoring process with consistency and fairness.</p>\n</li>\n<li>\n<p>Own the operational success and long-term scalability of the certification program, developing strategic plans, processes, and capacity models to support future growth.</p>\n</li>\n<li>\n<p>Manage the integration of newly certified professionals into the HighLevel Certified Directory and Certified Communities.</p>\n</li>\n<li>\n<p>Conduct regular quality assurance checks on live proctored sessions to ensure Certification Specialists maintain professional, supportive, and unbiased grading standards.</p>\n</li>\n<li>\n<p>Other duties as assigned by the Director of Certifications to support evolving business and program needs.</p>\n</li>\n</ul>\n<p><strong>Experience/Education/Certifications Required:</strong></p>\n<ul>\n<li>\n<p>High School Diploma or equivalent required; a Bachelor's degree in Education, Operations, Communications, or a related field is a plus.</p>\n</li>\n<li>\n<p>Overall 8 years of Experience.&nbsp;</p>\n</li>\n<li>\n<p>5+ years of professional experience in customer training, customer success, or running certification operations for technical products.</p>\n</li>\n<li>\n<p>2+ years of direct experience managing and mentoring a remote team.</p>\n</li>\n<li>\n<p>1+ years of hands-on experience using HighLevel; having achieved HighLevel Certified Admin status is highly preferred.</p>\n</li>\n<li>\n<p>Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites.</p>\n</li>\n</ul>\n</div>","id":"71a963f0-e8ff-44fc-93ca-483ff68e2a07","lists":[],"text":"Manager, Certifications","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About Us</strong></p>\n<p>HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who you are:</strong></p>\n<p>As the HighLevel Certifications Team Manager, you are responsible for leading, structuring, and scaling our global user certification program. You understand that our Certified Admins represent the gold standard of platform expertise in our ecosystem, and you approach program management with high operational discipline, technical competence, and a commitment to academic integrity. You are comfortable diving into advanced platform configurations, managing high-volume exam queues, and leading a team of Certification Specialists in a fast-paced environment.</p>\n<p>You are a data-driven leader who is highly organized and metrics-focused. You recognize that the reliability, fairness, and strictness of both our multiple-choice and live-proctored exams are crucial to maintaining the value of the HighLevel credential. You thrive on solving scheduling bottlenecks, auditing grading accuracy, and translating constant platform updates into revised testing criteria.</p>\n<p><strong>What You&rsquo;ll Bring:</strong></p>\n<p>To thrive in this role, here is the mix of leadership, technical skills, and operational capability we are looking for:</p>\n<ul>\n<li>\n<p>Strong leadership, coaching, and direct people-management skills, with a track record of leading remote teams of educators, support representatives, or proctors.</p>\n</li>\n<li>\n<p>Strong operational planning and program management capabilities, with the ability to build and execute scalable processes that support long-term certification program growth.</p>\n</li>\n<li>\n<p>Advanced technical expertise in HighLevel, including deep knowledge of domain setup, funnel building, A2P/messaging compliance, workflow automations, and calendar configurations.</p>\n</li>\n<li>\n<p>High organizational and project management skills, with the ability to balance daily proctoring operations with curriculum updates.</p>\n</li>\n<li>\n<p>Proven ability to develop and implement robust strategies to grow, scale, and optimize a certification or education program as a key business function.</p>\n</li>\n<li>\n<p>Robust conflict resolution and decision-making skills to confidently handle disputes, technical failures, and testing integrity/cheating incidents.</p>\n</li>\n<li>\n<p>Desire and capability to adapt quickly to rapid product releases, updating testing rubrics and curriculum content in real-time.</p>\n</li>\n<li>\n<p>Self-motivated and able to work independently during CST hours while managing a team based in the Philippines and India.</p>\n</li>\n<li>\n<p>Exceptional written and verbal communication skills, ensuring instructions, test guidelines, and feedback are presented clearly and objectively.</p>\n</li>\n</ul>\n<p><strong>What You&rsquo;ll Do:</strong></p>\n<ul>\n<li>\n<p>Direct, mentor, and scale a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits.</p>\n</li>\n<li>\n<p>Build and continuously improve scalable systems, workflows, and quality controls that enable the certification program to operate as a high-impact business function.</p>\n</li>\n<li>\n<p>Identify opportunities to improve certification adoption, candidate success, operational scalability, and community engagement across the broader HighLevel ecosystem.</p>\n</li>\n<li>\n<p>Oversee the end-to-end certification pipeline, ensuring optimal exam slot booking availability and timely processing of exam results.</p>\n</li>\n<li>\n<p>Enforce and continuously audit testing security protocols to maintain the absolute integrity of both the automated and live proctored certification exams.</p>\n</li>\n<li>\n<p>Partner with Product, Customer Success, and the Academy teams to regularly update curriculum, test questions (Part A), and live-build scenarios (Part B) to reflect new platform updates.</p>\n</li>\n<li>\n<p>Resolve candidate complaints, appeal requests, and technical issues occurring during the proctoring process with consistency and fairness.</p>\n</li>\n<li>\n<p>Own the operational success and long-term scalability of the certification program, developing strategic plans, processes, and capacity models to support future growth.</p>\n</li>\n<li>\n<p>Manage the integration of newly certified professionals into the HighLevel Certified Directory and Certified Communities.</p>\n</li>\n<li>\n<p>Conduct regular quality assurance checks on live proctored sessions to ensure Certification Specialists maintain professional, supportive, and unbiased grading standards.</p>\n</li>\n<li>\n<p>Other duties as assigned by the Director of Certifications to support evolving business and program needs.</p>\n</li>\n</ul>\n<p><strong>Experience/Education/Certifications Required:</strong></p>\n<ul>\n<li>\n<p>High School Diploma or equivalent required; a Bachelor's degree in Education, Operations, Communications, or a related field is a plus.</p>\n</li>\n<li>\n<p>Overall 8 years of Experience.&nbsp;</p>\n</li>\n<li>\n<p>5+ years of professional experience in customer training, customer success, or running certification operations for technical products.</p>\n</li>\n<li>\n<p>2+ years of direct experience managing and mentoring a remote team.</p>\n</li>\n<li>\n<p>1+ years of hands-on experience using HighLevel; having achieved HighLevel Certified Admin status is highly preferred.</p>\n</li>\n<li>\n<p>Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites.</p>\n</li>\n</ul>\n</div>","descriptionBodyPlain":"About Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho you are:\nAs the HighLevel Certifications Team Manager, you are responsible for leading, structuring, and scaling our global user certification program. You understand that our Certified Admins represent the gold standard of platform expertise in our ecosystem, and you approach program management with high operational discipline, technical competence, and a commitment to academic integrity. You are comfortable diving into advanced platform configurations, managing high-volume exam queues, and leading a team of Certification Specialists in a fast-paced environment.\nYou are a data-driven leader who is highly organized and metrics-focused. You recognize that the reliability, fairness, and strictness of both our multiple-choice and live-proctored exams are crucial to maintaining the value of the HighLevel credential. You thrive on solving scheduling bottlenecks, auditing grading accuracy, and translating constant platform updates into revised testing criteria.\nWhat You’ll Bring:\nTo thrive in this role, here is the mix of leadership, technical skills, and operational capability we are looking for:\nStrong leadership, coaching, and direct people-management skills, with a track record of leading remote teams of educators, support representatives, or proctors.\nStrong operational planning and program management capabilities, with the ability to build and execute scalable processes that support long-term certification program growth.\nAdvanced technical expertise in HighLevel, including deep knowledge of domain setup, funnel building, A2P/messaging compliance, workflow automations, and calendar configurations.\nHigh organizational and project management skills, with the ability to balance daily proctoring operations with curriculum updates.\nProven ability to develop and implement robust strategies to grow, scale, and optimize a certification or education program as a key business function.\nRobust conflict resolution and decision-making skills to confidently handle disputes, technical failures, and testing integrity/cheating incidents.\nDesire and capability to adapt quickly to rapid product releases, updating testing rubrics and curriculum content in real-time.\nSelf-motivated and able to work independently during CST hours while managing a team based in the Philippines and India.\nExceptional written and verbal communication skills, ensuring instructions, test guidelines, and feedback are presented clearly and objectively.\nWhat You’ll Do:\nDirect, mentor, and scale a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits.\nBuild and continuously improve scalable systems, workflows, and quality controls that enable the certification program to operate as a high-impact business function.\nIdentify opportunities to improve certification adoption, candidate success, operational scalability, and community engagement across the broader HighLevel ecosystem.\nOversee the end-to-end certification pipeline, ensuring optimal exam slot booking availability and timely processing of exam results.\nEnforce and continuously audit testing security protocols to maintain the absolute integrity of both the automated and live proctored certification exams.\nPartner with Product, Customer Success, and the Academy teams to regularly update curriculum, test questions (Part A), and live-build scenarios (Part B) to reflect new platform updates.\nResolve candidate complaints, appeal requests, and technical issues occurring during the proctoring process with consistency and fairness.\nOwn the operational success and long-term scalability of the certification program, developing strategic plans, processes, and capacity models to support future growth.\nManage the integration of newly certified professionals into the HighLevel Certified Directory and Certified Communities.\nConduct regular quality assurance checks on live proctored sessions to ensure Certification Specialists maintain professional, supportive, and unbiased grading standards.\nOther duties as assigned by the Director of Certifications to support evolving business and program needs.\nExperience/Education/Certifications Required:\nHigh School Diploma or equivalent required; a Bachelor's degree in Education, Operations, Communications, or a related field is a plus.\nOverall 8 years of Experience. \n5+ years of professional experience in customer training, customer success, or running certification operations for technical products.\n2+ years of direct experience managing and mentoring a remote team.\n1+ years of hands-on experience using HighLevel; having achieved HighLevel Certified Admin status is highly preferred.\nDeep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/71a963f0-e8ff-44fc-93ca-483ff68e2a07","applyUrl":"https://jobs.lever.co/gohighlevel/71a963f0-e8ff-44fc-93ca-483ff68e2a07/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Marketing","location":"United States","team":"Product Marketing","allLocations":["United States"]},"createdAt":1780689905361,"descriptionPlain":"About Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho you are: \nAs the HighLevel Community Team Manager, you are responsible for scaling, organizing, and safeguarding our highly active, entrepreneurial user community. You understand that this community is a critical driver of HighLevel's growth and success, and you approach community moderation and engagement with strategic foresight, technical curiosity, and strong empathy. You are comfortable troubleshooting technical issues, managing high-tension public discussions calmly, and leading a high-performing team of global Community Specialists in a fast-paced environment.\nYour passion for community-led growth is matched by your analytical mindset. You recognize that every social post, bug report, and feature request represents an opportunity to improve the product and deepen customer loyalty. You are an exceptional communicator, a natural bridge-builder between users and product engineering, and a calm leader who can coordinate crisis communication under pressure without breaking character or sounding corporate.\nWhat You’ll Be Doing: \nDirect, mentor, and scale a global, remote team of Community Specialists ensuring 24/7/365 coverage, high engagement, and consistent brand alignment.\nDefine, track, and optimize Key Performance Indicators (KPIs) for the community team, including response times, engagement rates, and community sentiment scores.\nOversee and execute the multi-channel engagement strategy across major platforms, including our Facebook Group (125k+ members), Reddit, LinkedIn, X, and native HighLevel Communities.\nEstablish, document, and enforce community guidelines and moderation frameworks to maintain a helpful, objective, and solution-oriented environment.\nPartner with Product Managers and Product Marketing to gather and relay community feedback, highlight pain points, and explain releases to customers.\nAct as the chief incident coordinator within the community during service outages, disruptions, or PR events, publishing clear, transparent, and authoritative updates.\nDevelop and manage customer advocacy initiatives, top-contributor programs, and gamification strategies to reward active agency owners and power users.\nCollect and report weekly and monthly qualitative and quantitative community health metrics to Leadership.\nOther duties as assigned by the Director of Community & Customer Experience to support evolving business and community needs.\n\nWhat You’ll Bring:\nTo succeed as the Community Team Manager, you must have a unique blend of proactive leadership, technical capability, and empathetic communication. The skills and qualifications listed below represent the core competencies required to effectively manage our global community spaces and protect and promote the HighLevel brand.\nStrong leadership, mentoring, and direct people-management skills, with a track record of scaling remote teams.\nExceptional conflict-resolution, de-escalation, and crisis communication skills.\nMust be a proactive go-getter, not afraid to ask hard questions, take accountability, and make decisive calls under high-visibility pressure.\nDeep technical aptitude and comfort with SaaS ecosystems, workflow automations, and modern marketing technologies.\nStrong organizational skills and the ability to manage multiple high-stakes priorities simultaneously in a 24/7 digital environment.\nDesire and ability to work in a fast-paced start-up environment where your contributions directly influence product design and company brand.\nSelf-motivated and able to work independently while collaborating seamlessly across product, support, and marketing teams.\nExcellent written and verbal communication skills, with a proven ability to distill complex engineering updates into simple, clear, and reassuring community updates.\nExperience/Education/Certifications Required:\n8 years of overall relevant experience with people management experience is a must. \nHigh School Diploma or equivalent required, applicable degree is a plus, but not necessary\nMinimum 1 year experience working in HighLevel\n5+ years of Customer Relations or Customer Service experience\n","description":"<div>\n<p><strong>About Us</strong></p>\n<p>HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who you are:&nbsp;</strong></p>\n<p>As the HighLevel Community Team Manager, you are responsible for scaling, organizing, and safeguarding our highly active, entrepreneurial user community. You understand that this community is a critical driver of HighLevel's growth and success, and you approach community moderation and engagement with strategic foresight, technical curiosity, and strong empathy. You are comfortable troubleshooting technical issues, managing high-tension public discussions calmly, and leading a high-performing team of global Community Specialists in a fast-paced environment.</p>\n<p>Your passion for community-led growth is matched by your analytical mindset. You recognize that every social post, bug report, and feature request represents an opportunity to improve the product and deepen customer loyalty. You are an exceptional communicator, a natural bridge-builder between users and product engineering, and a calm leader who can coordinate crisis communication under pressure without breaking character or sounding corporate.</p>\n<p><strong>What You’ll Be Doing:&nbsp;</strong></p>\n<ul>\n<li>\n<p>Direct, mentor, and scale a global, remote team of Community Specialists ensuring 24/7/365 coverage, high engagement, and consistent brand alignment.</p>\n</li>\n<li>\n<p>Define, track, and optimize Key Performance Indicators (KPIs) for the community team, including response times, engagement rates, and community sentiment scores.</p>\n</li>\n<li>\n<p>Oversee and execute the multi-channel engagement strategy across major platforms, including our Facebook Group (125k+ members), Reddit, LinkedIn, X, and native HighLevel Communities.</p>\n</li>\n<li>\n<p>Establish, document, and enforce community guidelines and moderation frameworks to maintain a helpful, objective, and solution-oriented environment.</p>\n</li>\n<li>\n<p>Partner with Product Managers and Product Marketing to gather and relay community feedback, highlight pain points, and explain releases to customers.</p>\n</li>\n<li>\n<p>Act as the chief incident coordinator within the community during service outages, disruptions, or PR events, publishing clear, transparent, and authoritative updates.</p>\n</li>\n<li>\n<p>Develop and manage customer advocacy initiatives, top-contributor programs, and gamification strategies to reward active agency owners and power users.</p>\n</li>\n<li>\n<p>Collect and report weekly and monthly qualitative and quantitative community health metrics to Leadership.</p>\n</li>\n<li>\n<p>Other duties as assigned by the Director of Community &amp; Customer Experience to support evolving business and community needs.</p>\n</li>\n</ul>\n<br>\n<p><strong>What You’ll Bring:</strong></p>\n<p>To succeed as the Community Team Manager, you must have a unique blend of proactive leadership, technical capability, and empathetic communication. The skills and qualifications listed below represent the core competencies required to effectively manage our global community spaces and protect and promote the HighLevel brand.</p>\n<ul>\n<li>\n<p>Strong leadership, mentoring, and direct people-management skills, with a track record of scaling remote teams.</p>\n</li>\n<li>\n<p>Exceptional conflict-resolution, de-escalation, and crisis communication skills.</p>\n</li>\n<li>\n<p>Must be a proactive go-getter, not afraid to ask hard questions, take accountability, and make decisive calls under high-visibility pressure.</p>\n</li>\n<li>\n<p>Deep technical aptitude and comfort with SaaS ecosystems, workflow automations, and modern marketing technologies.</p>\n</li>\n<li>\n<p>Strong organizational skills and the ability to manage multiple high-stakes priorities simultaneously in a 24/7 digital environment.</p>\n</li>\n<li>\n<p>Desire and ability to work in a fast-paced start-up environment where your contributions directly influence product design and company brand.</p>\n</li>\n<li>\n<p>Self-motivated and able to work independently while collaborating seamlessly across product, support, and marketing teams.</p>\n</li>\n<li>\n<p>Excellent written and verbal communication skills, with a proven ability to distill complex engineering updates into simple, clear, and reassuring community updates.</p>\n</li>\n</ul>\n<p><strong>Experience/Education/Certifications Required:</strong></p>\n<ul>\n<li>\n<p>8 years of overall relevant experience with people management experience is a must.&nbsp;</p>\n</li>\n<li>\n<p>High School Diploma or equivalent required, applicable degree is a plus, but not necessary</p>\n</li>\n<li>\n<p>Minimum 1 year experience working in HighLevel</p>\n</li>\n<li>\n<p>5+ years of Customer Relations or Customer Service experience</p>\n</li>\n</ul>\n</div>","id":"50765412-5af4-4259-a3d7-23953a3d4590","lists":[],"text":"Manager, Community Team","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About Us</strong></p>\n<p>HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who you are:&nbsp;</strong></p>\n<p>As the HighLevel Community Team Manager, you are responsible for scaling, organizing, and safeguarding our highly active, entrepreneurial user community. You understand that this community is a critical driver of HighLevel's growth and success, and you approach community moderation and engagement with strategic foresight, technical curiosity, and strong empathy. You are comfortable troubleshooting technical issues, managing high-tension public discussions calmly, and leading a high-performing team of global Community Specialists in a fast-paced environment.</p>\n<p>Your passion for community-led growth is matched by your analytical mindset. You recognize that every social post, bug report, and feature request represents an opportunity to improve the product and deepen customer loyalty. You are an exceptional communicator, a natural bridge-builder between users and product engineering, and a calm leader who can coordinate crisis communication under pressure without breaking character or sounding corporate.</p>\n<p><strong>What You&rsquo;ll Be Doing:&nbsp;</strong></p>\n<ul>\n<li>\n<p>Direct, mentor, and scale a global, remote team of Community Specialists ensuring 24/7/365 coverage, high engagement, and consistent brand alignment.</p>\n</li>\n<li>\n<p>Define, track, and optimize Key Performance Indicators (KPIs) for the community team, including response times, engagement rates, and community sentiment scores.</p>\n</li>\n<li>\n<p>Oversee and execute the multi-channel engagement strategy across major platforms, including our Facebook Group (125k+ members), Reddit, LinkedIn, X, and native HighLevel Communities.</p>\n</li>\n<li>\n<p>Establish, document, and enforce community guidelines and moderation frameworks to maintain a helpful, objective, and solution-oriented environment.</p>\n</li>\n<li>\n<p>Partner with Product Managers and Product Marketing to gather and relay community feedback, highlight pain points, and explain releases to customers.</p>\n</li>\n<li>\n<p>Act as the chief incident coordinator within the community during service outages, disruptions, or PR events, publishing clear, transparent, and authoritative updates.</p>\n</li>\n<li>\n<p>Develop and manage customer advocacy initiatives, top-contributor programs, and gamification strategies to reward active agency owners and power users.</p>\n</li>\n<li>\n<p>Collect and report weekly and monthly qualitative and quantitative community health metrics to Leadership.</p>\n</li>\n<li>\n<p>Other duties as assigned by the Director of Community &amp; Customer Experience to support evolving business and community needs.</p>\n</li>\n</ul>\n<br>\n<p><strong>What You&rsquo;ll Bring:</strong></p>\n<p>To succeed as the Community Team Manager, you must have a unique blend of proactive leadership, technical capability, and empathetic communication. The skills and qualifications listed below represent the core competencies required to effectively manage our global community spaces and protect and promote the HighLevel brand.</p>\n<ul>\n<li>\n<p>Strong leadership, mentoring, and direct people-management skills, with a track record of scaling remote teams.</p>\n</li>\n<li>\n<p>Exceptional conflict-resolution, de-escalation, and crisis communication skills.</p>\n</li>\n<li>\n<p>Must be a proactive go-getter, not afraid to ask hard questions, take accountability, and make decisive calls under high-visibility pressure.</p>\n</li>\n<li>\n<p>Deep technical aptitude and comfort with SaaS ecosystems, workflow automations, and modern marketing technologies.</p>\n</li>\n<li>\n<p>Strong organizational skills and the ability to manage multiple high-stakes priorities simultaneously in a 24/7 digital environment.</p>\n</li>\n<li>\n<p>Desire and ability to work in a fast-paced start-up environment where your contributions directly influence product design and company brand.</p>\n</li>\n<li>\n<p>Self-motivated and able to work independently while collaborating seamlessly across product, support, and marketing teams.</p>\n</li>\n<li>\n<p>Excellent written and verbal communication skills, with a proven ability to distill complex engineering updates into simple, clear, and reassuring community updates.</p>\n</li>\n</ul>\n<p><strong>Experience/Education/Certifications Required:</strong></p>\n<ul>\n<li>\n<p>8 years of overall relevant experience with people management experience is a must.&nbsp;</p>\n</li>\n<li>\n<p>High School Diploma or equivalent required, applicable degree is a plus, but not necessary</p>\n</li>\n<li>\n<p>Minimum 1 year experience working in HighLevel</p>\n</li>\n<li>\n<p>5+ years of Customer Relations or Customer Service experience</p>\n</li>\n</ul>\n</div>","descriptionBodyPlain":"About Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho you are: \nAs the HighLevel Community Team Manager, you are responsible for scaling, organizing, and safeguarding our highly active, entrepreneurial user community. You understand that this community is a critical driver of HighLevel's growth and success, and you approach community moderation and engagement with strategic foresight, technical curiosity, and strong empathy. You are comfortable troubleshooting technical issues, managing high-tension public discussions calmly, and leading a high-performing team of global Community Specialists in a fast-paced environment.\nYour passion for community-led growth is matched by your analytical mindset. You recognize that every social post, bug report, and feature request represents an opportunity to improve the product and deepen customer loyalty. You are an exceptional communicator, a natural bridge-builder between users and product engineering, and a calm leader who can coordinate crisis communication under pressure without breaking character or sounding corporate.\nWhat You’ll Be Doing: \nDirect, mentor, and scale a global, remote team of Community Specialists ensuring 24/7/365 coverage, high engagement, and consistent brand alignment.\nDefine, track, and optimize Key Performance Indicators (KPIs) for the community team, including response times, engagement rates, and community sentiment scores.\nOversee and execute the multi-channel engagement strategy across major platforms, including our Facebook Group (125k+ members), Reddit, LinkedIn, X, and native HighLevel Communities.\nEstablish, document, and enforce community guidelines and moderation frameworks to maintain a helpful, objective, and solution-oriented environment.\nPartner with Product Managers and Product Marketing to gather and relay community feedback, highlight pain points, and explain releases to customers.\nAct as the chief incident coordinator within the community during service outages, disruptions, or PR events, publishing clear, transparent, and authoritative updates.\nDevelop and manage customer advocacy initiatives, top-contributor programs, and gamification strategies to reward active agency owners and power users.\nCollect and report weekly and monthly qualitative and quantitative community health metrics to Leadership.\nOther duties as assigned by the Director of Community & Customer Experience to support evolving business and community needs.\n\nWhat You’ll Bring:\nTo succeed as the Community Team Manager, you must have a unique blend of proactive leadership, technical capability, and empathetic communication. The skills and qualifications listed below represent the core competencies required to effectively manage our global community spaces and protect and promote the HighLevel brand.\nStrong leadership, mentoring, and direct people-management skills, with a track record of scaling remote teams.\nExceptional conflict-resolution, de-escalation, and crisis communication skills.\nMust be a proactive go-getter, not afraid to ask hard questions, take accountability, and make decisive calls under high-visibility pressure.\nDeep technical aptitude and comfort with SaaS ecosystems, workflow automations, and modern marketing technologies.\nStrong organizational skills and the ability to manage multiple high-stakes priorities simultaneously in a 24/7 digital environment.\nDesire and ability to work in a fast-paced start-up environment where your contributions directly influence product design and company brand.\nSelf-motivated and able to work independently while collaborating seamlessly across product, support, and marketing teams.\nExcellent written and verbal communication skills, with a proven ability to distill complex engineering updates into simple, clear, and reassuring community updates.\nExperience/Education/Certifications Required:\n8 years of overall relevant experience with people management experience is a must. \nHigh School Diploma or equivalent required, applicable degree is a plus, but not necessary\nMinimum 1 year experience working in HighLevel\n5+ years of Customer Relations or Customer Service experience\n","hostedUrl":"https://jobs.lever.co/gohighlevel/50765412-5af4-4259-a3d7-23953a3d4590","applyUrl":"https://jobs.lever.co/gohighlevel/50765412-5af4-4259-a3d7-23953a3d4590/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Marketing","location":"Dallas","team":"Events","allLocations":["Dallas"]},"createdAt":1772488080711,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\n \nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\n \nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n \nLearn more about us on our YouTube Channel or Blog Posts\n \n \nWho You Are\nThe Manager, Events is responsible for leading the strategy, planning, coordination, and execution of HighLevel’s global event portfolio, including internal, external, virtual, hybrid, and in-person experiences. This role oversees large-scale sponsored events, conferences, trade shows, and local meetups.\n \nThis leader manages multimillion-dollar budgets, directs a global events team, and collaborates cross-functionally to ensure events align with organizational goals, brand standards, and customer experience objectives. The role requires both strategic leadership and hands-on execution oversight to ensure operational excellence and measurable impact.\n \nWhat You’ll Be Doing: \n","description":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</div>\n<div>&nbsp;</div>\n<div>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</div>\n<div>&nbsp;</div>\n<div>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</div>\n<div>&nbsp;</div>\n<div>Learn more about us on our&nbsp;<span style=\"caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span>&nbsp;or&nbsp;<span style=\"caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 10pt;\">Who You Are</strong></div>\n<div><span style=\"font-size: 10pt;\">The Manager, Events is responsible for leading the strategy, planning, coordination, and execution of HighLevel’s global event portfolio, including internal, external, virtual, hybrid, and in-person experiences. This role oversees large-scale sponsored events, conferences, trade shows, and local meetups.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10pt;\">This leader manages multimillion-dollar budgets, directs a global events team, and collaborates cross-functionally to ensure events align with organizational goals, brand standards, and customer experience objectives. The role requires both strategic leadership and hands-on execution oversight to ensure operational excellence and measurable impact.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 10pt;\">What You’ll Be Doing:&nbsp;</strong></div>","id":"8db21a92-3835-4ea5-9cb6-3547e7bd425c","lists":[{"text":"Event Strategy & Leadership","content":"\n<li>Lead the planning, coordination, and execution of sponsored in-person, virtual, and hybrid events across global locations.</li>\n<li>Provide strategic direction and hands-on leadership to the Events team to ensure seamless day-of-event operations.</li>\n<li>Develop event concepts, objectives, and strategies in collaboration with key stakeholders.</li>\n"},{"text":"Team Leadership & Development","content":"\n<li>Manage and direct the external events team (event planners, field marketers and on-site event team).</li>\n<li>Supervise team performance to ensure operational excellence and alignment with organizational goals.</li>\n<li>Provide guidance on planning, logistics, vendor coordination, and event execution.</li>\n<li>Support cross-functional collaboration with Marketing, Communications, Sales, and Leadership teams.</li>\n"},{"text":"Budget & Financial Oversight","content":"\n<li>Manage and oversee multimillion-dollar event budgets.</li>\n<li>Ensure events are executed within financial constraints.</li>\n<li>Provide post-event reconciliations, financial reporting, and leadership dashboards.</li>\n<li>Monitor ROI and financial performance across the event portfolio.</li>\n"},{"text":"Operational Execution & Logistics","content":"\n<li>Oversee event logistics including venue layout, AV, travel, accommodations, registration, and vendor management.</li>\n<li>Ensure contracts, vendor agreements, insurance, and compliance requirements meet legal and safety standards.</li>\n<li>Develop and maintain event timelines, dashboards, and tracking systems.</li>\n<li>Oversee post-event analysis, feedback collection, and performance reporting.</li>\n"},{"text":"Vendor & Stakeholder Management","content":"\n<li>Establish and maintain relationships with vendors, sponsors, speakers, and partners.</li>\n<li>Negotiate contracts and ensure service-level agreements are met.</li>\n<li>Collaborate with Marketing and Communications teams to ensure brand alignment and event promotion.</li>\n"},{"text":"Compliance & Risk Management","content":"\n<li>Ensure all events meet legal, safety, and insurance requirements.</li>\n<li>Mitigate operational risk through proactive planning and oversight.</li>\n"},{"text":"What You'll Bring:","content":"\n<li>Proven experience leading and developing event teams, including events planners and cross-functional contributors.</li>\n<li>Ability to provide both strategic direction and hands-on operational guidance.</li>\n<li>Strong decision-making skills with accountability for outcomes.</li>\n<li>Proactively communicate updates without prompting.</li>\n<li>Provide real-time remote support and actively monitor event communications during live events (in-person or virtual).</li>\n<li>Coach event planners, field marketers and on-site event staff to perform at a high level.</li>\n"},{"text":"Strategic Event Execution","content":"\n<li>Demonstrated experience owning end-to-end event strategy and execution across in-person, virtual, and hybrid formats.</li>\n<li>Identify risks before they escalate.</li>\n<li>Ability to translate business goals into high-impact event experiences.</li>\n<li>Experience managing complex, multi-location events simultaneously.</li>\n<li>Experience managing multiple events at once, which can include on-site, remote, and some evenings and weekends</li>\n"},{"text":"Financial & Operational Acumen","content":"\n<li>Experience managing multimillion-dollar event budgets with strong financial discipline.</li>\n<li>Ability to analyze post-event performance metrics, ROI, and budget reconciliation.</li>\n<li>Strong contract negotiation and vendor management skills.</li>\n"},{"text":"Cross-Functional Collaboration","content":"\n<li>Exceptional stakeholder management skills across Marketing, Sales, Operations, and Leadership teams.</li>\n<li>Ability to align event strategy with brand positioning and revenue objectives.</li>\n<li>Strong executive presence and communication skills.</li>\n"},{"text":"Project Management & Organization","content":"\n<li>Advanced organizational skills with the ability to manage multiple high-priority initiatives simultaneously.</li>\n<li>Strong command of timelines, dashboards, and execution frameworks.</li>\n<li>Ability to anticipate risks and proactively solve problems in fast-paced environments.</li>\n"},{"text":"Customer Experience & Brand Focus","content":"\n<li>Commitment to delivering exceptional attendee experiences that drive engagement and loyalty.</li>\n<li>Strong understanding of brand standards and customer journey principles.</li>\n"},{"text":"Experience/Education/Certifications Required:","content":"\n<li>Overall 8+ Years of Experience with 3 years of people management experience.&nbsp;</li>\n<li>Bachelor’s degree in Event Management, Hospitality, Marketing, Business, or related field (or equivalent experience).</li>\n<li>3–5+ years of experience in event planning or event management, preferably within SaaS or high-growth environments.</li>\n<li>Experience leading event teams or cross-functional execution.</li>\n<li>Demonstrated track record of owning staffing and performance outcomes.</li>\n<li>Experience operating in a high-growth, fast-moving organization preferred.</li>\n<li>Proven experience managing large-scale events and multimillion-dollar budgets.</li>\n<li>Strong project management skills with the ability to manage multiple global events simultaneously.</li>\n<li>Excellent organizational and time-management skills.</li>\n<li>Exceptional communication and stakeholder management capabilities.</li>\n<li>Ability to operate effectively under pressure and resolve real-time issues.</li>\n<li>Proficiency in event management platforms (e.g., Eventbrite, Cvent) and Microsoft Office Suite.</li>\n<li>Willingness to travel as required.</li>\n"}],"text":"Manager, Events","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</div>\n<div>&nbsp;</div>\n<div>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</div>\n<div>&nbsp;</div>\n<div>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</div>\n<div>&nbsp;</div>\n<div>Learn more about us on our&nbsp;<span style=\"caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span>&nbsp;or&nbsp;<span style=\"caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 10pt;\">Who You Are</strong></div>\n<div><span style=\"font-size: 10pt;\">The Manager, Events is responsible for leading the strategy, planning, coordination, and execution of HighLevel&rsquo;s global event portfolio, including internal, external, virtual, hybrid, and in-person experiences. This role oversees large-scale sponsored events, conferences, trade shows, and local meetups.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10pt;\">This leader manages multimillion-dollar budgets, directs a global events team, and collaborates cross-functionally to ensure events align with organizational goals, brand standards, and customer experience objectives. The role requires both strategic leadership and hands-on execution oversight to ensure operational excellence and measurable impact.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 10pt;\">What You&rsquo;ll Be Doing:&nbsp;</strong></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\n \nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\n \nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n \nLearn more about us on our YouTube Channel or Blog Posts\n \n \nWho You Are\nThe Manager, Events is responsible for leading the strategy, planning, coordination, and execution of HighLevel’s global event portfolio, including internal, external, virtual, hybrid, and in-person experiences. This role oversees large-scale sponsored events, conferences, trade shows, and local meetups.\n \nThis leader manages multimillion-dollar budgets, directs a global events team, and collaborates cross-functionally to ensure events align with organizational goals, brand standards, and customer experience objectives. The role requires both strategic leadership and hands-on execution oversight to ensure operational excellence and measurable impact.\n \nWhat You’ll Be Doing: \n","hostedUrl":"https://jobs.lever.co/gohighlevel/8db21a92-3835-4ea5-9cb6-3547e7bd425c","applyUrl":"https://jobs.lever.co/gohighlevel/8db21a92-3835-4ea5-9cb6-3547e7bd425c/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Marketing","location":"Dallas","team":"Customer Marketing","allLocations":["Dallas"]},"createdAt":1780064224488,"descriptionPlain":" \n \n \n \n \n \nAbout Us\nHighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid-2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nAs of mid-2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark—and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are\nYou are an experienced Integrated Marketing Manager and Direct Response Marketing leader with strong strategic instincts, leadership capability, and deep operational expertise within the HighLevel ecosystem. You understand how direct response campaigns, funnels, lifecycle marketing, automation, creative, AI-powered marketing, and customer journeys work together to drive measurable business growth, trial conversion, customer acquisition, retention, and revenue outcomes.\nYou bring a strong execution mindset while also being an effective people manager who can build, lead, coach, and develop a high-performing marketing team. You know how to create accountability, provide strategic direction, prioritize effectively, and help team members grow while maintaining strong operational execution and marketing performance standards.\nEarlier in your career, you were highly hands-on building funnels, automations, nurture campaigns, CRM workflows, direct response campaigns, AI-assisted marketing programs, and conversion-focused growth initiatives. That experience allows you to quickly identify gaps, improve execution quality, guide teams effectively, and support scalable marketing growth without micromanaging.\nYou have meaningful experience working inside HighLevel and understand how to leverage the platform, automation tools, direct response marketing strategies, and AI-driven marketing capabilities to support integrated campaigns, customer acquisition, lifecycle engagement, operational efficiency, personalization, conversion optimization, and scalable growth.\nYou are highly data-driven, collaborative, adaptable, and solutions-oriented. You value accountability, experimentation, testing, optimization, continuous improvement, strong cross-functional communication, and modern AI-enabled marketing practices. You know how to balance speed, execution quality, innovation, and team leadership while keeping stakeholders aligned around aggressive growth and conversion goals.\nWhat You’ll Be Doing\nIntegrated Campaign Management\nLead and oversee integrated marketing campaigns across acquisition, lifecycle, retention, and customer engagement initiatives.\nYou will:\nBuild, lead, and mentor a high-performing integrated marketing team while remaining hands-on in driving strategic marketing initiatives across lifecycle marketing, funnels, webinars, customer journeys, and growth programs. Serve as a key strategic marketing leader, leveraging strong direct response marketing experience to help scale HighLevel’s trial growth and customer acquisition efforts.\nAlign campaign messaging, offers, creative assets, and customer journeys across channels\nLead or co-lead, in partnership with the Sr. Director for go-to-market initiatives, launches, promotions, and recurring campaign programs.\nPartner cross-functionally to ensure campaigns are delivered accurately and on time\nImprove customer journeys from lead generation through conversion and retention\nEnsure campaigns inside HighLevel are organized, scalable, and operationally effective\nLeverage AI tools and AI-driven marketing practices to improve personalization, campaign efficiency, customer targeting, reporting insights, and operational scalability\nIdentify opportunities where AI can improve marketing workflows, customer engagement, and campaign performance\nYou understand how strong leadership, coordination, execution, and AI-enabled marketing contribute to overall business performance.\nHighLevel Platform & Marketing Operations\nServe as a key operational and strategic leader for marketing execution inside the HighLevel ecosystem.\nYou will:\nBuild, manage, and optimize workflows, automations, funnels, pipelines, forms, and nurture systems in HighLevel\nSupport CRM management, segmentation, campaign setup, and customer communication flows\nPartner with technical marketing and operations teams to troubleshoot issues and improve processes\nHelp maintain campaign quality, tracking accuracy, and reporting visibility\nIdentify opportunities to improve automation, operational efficiency, and customer experience\nSupport adoption of operational best practices and scalable systems\nExplore and implement AI-assisted marketing tools and workflows where appropriate to improve execution quality and efficiency\nStrong hands-on experience in HighLevel and a strong understanding of AI-enabled marketing operations are required for success in this role.\nCampaign Performance & Optimization\nLead campaign analysis and continuous improvement efforts across marketing programs and customer journeys.\nYou will:\nTrack campaign performance across engagement, conversion, retention, and funnel metrics\nAnalyze customer behavior and performance data to identify optimization opportunities\nSupport A/B testing and experimentation across messaging, offers, workflows, and customer experiences\nPartner with growth and creative teams to improve campaign effectiveness\nUse data, automation, and AI-driven insights to inform marketing decisions\nContribute ideas that improve customer engagement, campaign performance, and operational execution\nYou are comfortable using both data and AI-powered insights to guide decisions while maintaining execution speed and quality.\nTeam Leadership & People Management\nLead, support, and develop a collaborative, high-performing integrated marketing team.\nYou will:\nManage, coach, mentor, and support team members across campaign execution and marketing operations\nProvide clear direction, accountability, prioritization, and performance expectations\nHelp team members develop their marketing, operational, and strategic capabilities\nCreate a culture of ownership, collaboration, continuous learning, and strong execution\nSupport workload management, resource planning, and execution prioritization across initiatives\nConduct regular check-ins, provide feedback, and support employee growth and development\nFoster a team culture that embraces innovation, experimentation, adaptability, and AI-driven marketing evolution\nYou understand that strong team leadership is critical to delivering scalable and effective marketing outcomes.\nCross-Functional Collaboration\nWork closely with creative, growth, operations, product, and technical marketing teams to support integrated campaign execution and business goals.\nYou will:\nCoordinate with internal stakeholders to ensure marketing initiatives remain aligned and on schedule\nImprove communication and workflow coordination across teams\nSupport campaign planning, project management, and execution tracking\nEnsure customer-facing experiences remain consistent across channels and touchpoints\nContribute to process improvements that help teams execute more efficiently\nYou are highly collaborative and know how to keep projects and people moving forward in fast-paced environments.\nWhat You’ll Bring\nBachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience)\nOverall 8+ years of experience, including 5+ years in integrated marketing, lifecycle marketing, campaign management, marketing operations, or related areas\n2+ years of people management experience with responsibility for leading, coaching, or mentoring marketing team members\nStrong hands-on experience working within the HighLevel ecosystem\nExperience building and managing funnels, automations, CRM workflows, nurture campaigns, AI-assisted marketing programs, and customer journeys in HighLevel\nStrong understanding of AI tools and how AI can be leveraged within modern marketing operations, lifecycle marketing, personalization, analytics, and campaign optimization\nExperience managing integrated marketing campaigns across email, SMS, paid media, webinars, and funnel-based marketing\nFamiliarity with marketing analytics, campaign reporting, conversion optimization, and AI-driven performance insights\nStrong organizational, communication, stakeholder management, and project management skills\nAbility to manage multiple projects, priorities, deadlines, and team deliverables in fast-paced environments\nPreferred Experience\nExperience working in agency, SaaS, coaching, or high-growth business environments\nFamiliarity with direct response or performance marketing concepts\nExperience supporting launches, webinars, promotions, or recurring campaign programs\nExposure to marketing operations, attribution, or customer lifecycle strategy\nExperience collaborating with creative and technical marketing teams\nExposure to AI-enabled marketing tools, automation platforms, content generation tools, or AI-assisted customer engagement strategies\n","description":"<div>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is an AI-powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid-2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>As of mid-2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark—and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who You Are</strong></p>\n<p>You are an experienced Integrated Marketing Manager and Direct Response Marketing leader with strong strategic instincts, leadership capability, and deep operational expertise within the HighLevel ecosystem. You understand how direct response campaigns, funnels, lifecycle marketing, automation, creative, <strong>AI-powered marketing</strong>, and customer journeys work together to drive measurable business growth, trial conversion, customer acquisition, retention, and revenue outcomes.</p>\n<p>You bring a strong execution mindset while also being an effective people manager who can build, lead, coach, and develop a high-performing marketing team. You know how to create accountability, provide strategic direction, prioritize effectively, and help team members grow while maintaining strong operational execution and marketing performance standards.</p>\n<p>Earlier in your career, you were highly hands-on building funnels, automations, nurture campaigns, CRM workflows, direct response campaigns, <strong>AI-assisted marketing programs,</strong> and conversion-focused growth initiatives. That experience allows you to quickly identify gaps, improve execution quality, guide teams effectively, and support scalable marketing growth without micromanaging.</p>\n<p>You have meaningful experience working inside HighLevel and understand how to leverage the platform, automation tools, direct response marketing strategies, and <strong>AI-driven marketing capabilities </strong>to support integrated campaigns, customer acquisition, lifecycle engagement, operational efficiency, personalization, conversion optimization, and scalable growth.</p>\n<p>You are highly data-driven, collaborative, adaptable, and solutions-oriented. You value accountability, experimentation, testing, optimization, continuous improvement, strong cross-functional communication, and modern <strong>AI-enabled marketing practices</strong>. You know how to balance speed, execution quality, innovation, and team leadership while keeping stakeholders aligned around aggressive growth and conversion goals.</p>\n<p><strong>What You’ll Be Doing</strong></p>\n<p><strong>Integrated Campaign Management</strong></p>\n<p>Lead and oversee integrated marketing campaigns across acquisition, lifecycle, retention, and customer engagement initiatives.</p>\n<p>You will:</p>\n<ul>\n<li>Build, lead, and mentor a high-performing integrated marketing team while remaining hands-on in driving strategic marketing initiatives across lifecycle marketing, funnels, webinars, customer journeys, and growth programs. Serve as a key strategic marketing leader, leveraging strong direct response marketing experience to help scale HighLevel’s trial growth and customer acquisition efforts.</li>\n<li>Align campaign messaging, offers, creative assets, and customer journeys across channels</li>\n<li>Lead or co-lead, in partnership with the Sr. Director for go-to-market initiatives, launches, promotions, and recurring campaign programs.</li>\n<li>Partner cross-functionally to ensure campaigns are delivered accurately and on time</li>\n<li>Improve customer journeys from lead generation through conversion and retention</li>\n<li>Ensure campaigns inside HighLevel are organized, scalable, and operationally effective</li>\n<li>Leverage AI tools and AI-driven marketing practices to improve personalization, campaign efficiency, customer targeting, reporting insights, and operational scalability</li>\n<li>Identify opportunities where AI can improve marketing workflows, customer engagement, and campaign performance</li>\n</ul>\n<p>You understand how strong leadership, coordination, execution, and AI-enabled marketing contribute to overall business performance.</p>\n<p><strong>HighLevel Platform &amp; Marketing Operations</strong></p>\n<p>Serve as a key operational and strategic leader for marketing execution inside the HighLevel ecosystem.</p>\n<p>You will:</p>\n<ul>\n<li>Build, manage, and optimize workflows, automations, funnels, pipelines, forms, and nurture systems in HighLevel</li>\n<li>Support CRM management, segmentation, campaign setup, and customer communication flows</li>\n<li>Partner with technical marketing and operations teams to troubleshoot issues and improve processes</li>\n<li>Help maintain campaign quality, tracking accuracy, and reporting visibility</li>\n<li>Identify opportunities to improve automation, operational efficiency, and customer experience</li>\n<li>Support adoption of operational best practices and scalable systems</li>\n<li>Explore and implement AI-assisted marketing tools and workflows where appropriate to improve execution quality and efficiency</li>\n</ul>\n<p>Strong hands-on experience in HighLevel and a strong understanding of AI-enabled marketing operations are required for success in this role.</p>\n<p><strong>Campaign Performance &amp; Optimization</strong></p>\n<p>Lead campaign analysis and continuous improvement efforts across marketing programs and customer journeys.</p>\n<p>You will:</p>\n<ul>\n<li>Track campaign performance across engagement, conversion, retention, and funnel metrics</li>\n<li>Analyze customer behavior and performance data to identify optimization opportunities</li>\n<li>Support A/B testing and experimentation across messaging, offers, workflows, and customer experiences</li>\n<li>Partner with growth and creative teams to improve campaign effectiveness</li>\n<li>Use data, automation, and AI-driven insights to inform marketing decisions</li>\n<li>Contribute ideas that improve customer engagement, campaign performance, and operational execution</li>\n</ul>\n<p>You are comfortable using both data and AI-powered insights to guide decisions while maintaining execution speed and quality.</p>\n<p><strong>Team Leadership &amp; People Management</strong></p>\n<p>Lead, support, and develop a collaborative, high-performing integrated marketing team.</p>\n<p>You will:</p>\n<ul>\n<li>Manage, coach, mentor, and support team members across campaign execution and marketing operations</li>\n<li>Provide clear direction, accountability, prioritization, and performance expectations</li>\n<li>Help team members develop their marketing, operational, and strategic capabilities</li>\n<li>Create a culture of ownership, collaboration, continuous learning, and strong execution</li>\n<li>Support workload management, resource planning, and execution prioritization across initiatives</li>\n<li>Conduct regular check-ins, provide feedback, and support employee growth and development</li>\n<li>Foster a team culture that embraces innovation, experimentation, adaptability, and AI-driven marketing evolution</li>\n</ul>\n<p>You understand that strong team leadership is critical to delivering scalable and effective marketing outcomes.</p>\n<p><strong>Cross-Functional Collaboration</strong></p>\n<p>Work closely with creative, growth, operations, product, and technical marketing teams to support integrated campaign execution and business goals.</p>\n<p>You will:</p>\n<ul>\n<li>Coordinate with internal stakeholders to ensure marketing initiatives remain aligned and on schedule</li>\n<li>Improve communication and workflow coordination across teams</li>\n<li>Support campaign planning, project management, and execution tracking</li>\n<li>Ensure customer-facing experiences remain consistent across channels and touchpoints</li>\n<li>Contribute to process improvements that help teams execute more efficiently</li>\n</ul>\n<p>You are highly collaborative and know how to keep projects and people moving forward in fast-paced environments.</p>\n<p><strong>What You’ll Bring</strong></p>\n<ul>\n<li>Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience)</li>\n<li>Overall 8+ years of experience, including 5+ years in integrated marketing, lifecycle marketing, campaign management, marketing operations, or related areas</li>\n<li>2+ years of people management experience with responsibility for leading, coaching, or mentoring marketing team members</li>\n<li>Strong hands-on experience working within the HighLevel ecosystem</li>\n<li>Experience building and managing funnels, automations, CRM workflows, nurture campaigns, AI-assisted marketing programs, and customer journeys in HighLevel</li>\n<li>Strong understanding of AI tools and how AI can be leveraged within modern marketing operations, lifecycle marketing, personalization, analytics, and campaign optimization</li>\n<li>Experience managing integrated marketing campaigns across email, SMS, paid media, webinars, and funnel-based marketing</li>\n<li>Familiarity with marketing analytics, campaign reporting, conversion optimization, and AI-driven performance insights</li>\n<li>Strong organizational, communication, stakeholder management, and project management skills</li>\n<li>Ability to manage multiple projects, priorities, deadlines, and team deliverables in fast-paced environments</li>\n</ul>\n<p><strong>Preferred Experience</strong></p>\n<ul>\n<li>Experience working in agency, SaaS, coaching, or high-growth business environments</li>\n<li>Familiarity with direct response or performance marketing concepts</li>\n<li>Experience supporting launches, webinars, promotions, or recurring campaign programs</li>\n<li>Exposure to marketing operations, attribution, or customer lifecycle strategy</li>\n<li>Experience collaborating with creative and technical marketing teams</li>\n<li>Exposure to AI-enabled marketing tools, automation platforms, content generation tools, or AI-assisted customer engagement strategies</li>\n</ul>\n</div>","id":"51408006-8f3f-47c6-a689-662fac257205","lists":[],"text":"Manager, Integrated Marketing","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<div>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is an AI-powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid-2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>As of mid-2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark&mdash;and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who You Are</strong></p>\n<p>You are an experienced Integrated Marketing Manager and Direct Response Marketing leader with strong strategic instincts, leadership capability, and deep operational expertise within the HighLevel ecosystem. You understand how direct response campaigns, funnels, lifecycle marketing, automation, creative, <strong>AI-powered marketing</strong>, and customer journeys work together to drive measurable business growth, trial conversion, customer acquisition, retention, and revenue outcomes.</p>\n<p>You bring a strong execution mindset while also being an effective people manager who can build, lead, coach, and develop a high-performing marketing team. You know how to create accountability, provide strategic direction, prioritize effectively, and help team members grow while maintaining strong operational execution and marketing performance standards.</p>\n<p>Earlier in your career, you were highly hands-on building funnels, automations, nurture campaigns, CRM workflows, direct response campaigns, <strong>AI-assisted marketing programs,</strong> and conversion-focused growth initiatives. That experience allows you to quickly identify gaps, improve execution quality, guide teams effectively, and support scalable marketing growth without micromanaging.</p>\n<p>You have meaningful experience working inside HighLevel and understand how to leverage the platform, automation tools, direct response marketing strategies, and <strong>AI-driven marketing capabilities </strong>to support integrated campaigns, customer acquisition, lifecycle engagement, operational efficiency, personalization, conversion optimization, and scalable growth.</p>\n<p>You are highly data-driven, collaborative, adaptable, and solutions-oriented. You value accountability, experimentation, testing, optimization, continuous improvement, strong cross-functional communication, and modern <strong>AI-enabled marketing practices</strong>. You know how to balance speed, execution quality, innovation, and team leadership while keeping stakeholders aligned around aggressive growth and conversion goals.</p>\n<p><strong>What You&rsquo;ll Be Doing</strong></p>\n<p><strong>Integrated Campaign Management</strong></p>\n<p>Lead and oversee integrated marketing campaigns across acquisition, lifecycle, retention, and customer engagement initiatives.</p>\n<p>You will:</p>\n<ul>\n<li>Build, lead, and mentor a high-performing integrated marketing team while remaining hands-on in driving strategic marketing initiatives across lifecycle marketing, funnels, webinars, customer journeys, and growth programs. Serve as a key strategic marketing leader, leveraging strong direct response marketing experience to help scale HighLevel&rsquo;s trial growth and customer acquisition efforts.</li>\n<li>Align campaign messaging, offers, creative assets, and customer journeys across channels</li>\n<li>Lead or co-lead, in partnership with the Sr. Director for go-to-market initiatives, launches, promotions, and recurring campaign programs.</li>\n<li>Partner cross-functionally to ensure campaigns are delivered accurately and on time</li>\n<li>Improve customer journeys from lead generation through conversion and retention</li>\n<li>Ensure campaigns inside HighLevel are organized, scalable, and operationally effective</li>\n<li>Leverage AI tools and AI-driven marketing practices to improve personalization, campaign efficiency, customer targeting, reporting insights, and operational scalability</li>\n<li>Identify opportunities where AI can improve marketing workflows, customer engagement, and campaign performance</li>\n</ul>\n<p>You understand how strong leadership, coordination, execution, and AI-enabled marketing contribute to overall business performance.</p>\n<p><strong>HighLevel Platform &amp; Marketing Operations</strong></p>\n<p>Serve as a key operational and strategic leader for marketing execution inside the HighLevel ecosystem.</p>\n<p>You will:</p>\n<ul>\n<li>Build, manage, and optimize workflows, automations, funnels, pipelines, forms, and nurture systems in HighLevel</li>\n<li>Support CRM management, segmentation, campaign setup, and customer communication flows</li>\n<li>Partner with technical marketing and operations teams to troubleshoot issues and improve processes</li>\n<li>Help maintain campaign quality, tracking accuracy, and reporting visibility</li>\n<li>Identify opportunities to improve automation, operational efficiency, and customer experience</li>\n<li>Support adoption of operational best practices and scalable systems</li>\n<li>Explore and implement AI-assisted marketing tools and workflows where appropriate to improve execution quality and efficiency</li>\n</ul>\n<p>Strong hands-on experience in HighLevel and a strong understanding of AI-enabled marketing operations are required for success in this role.</p>\n<p><strong>Campaign Performance &amp; Optimization</strong></p>\n<p>Lead campaign analysis and continuous improvement efforts across marketing programs and customer journeys.</p>\n<p>You will:</p>\n<ul>\n<li>Track campaign performance across engagement, conversion, retention, and funnel metrics</li>\n<li>Analyze customer behavior and performance data to identify optimization opportunities</li>\n<li>Support A/B testing and experimentation across messaging, offers, workflows, and customer experiences</li>\n<li>Partner with growth and creative teams to improve campaign effectiveness</li>\n<li>Use data, automation, and AI-driven insights to inform marketing decisions</li>\n<li>Contribute ideas that improve customer engagement, campaign performance, and operational execution</li>\n</ul>\n<p>You are comfortable using both data and AI-powered insights to guide decisions while maintaining execution speed and quality.</p>\n<p><strong>Team Leadership &amp; People Management</strong></p>\n<p>Lead, support, and develop a collaborative, high-performing integrated marketing team.</p>\n<p>You will:</p>\n<ul>\n<li>Manage, coach, mentor, and support team members across campaign execution and marketing operations</li>\n<li>Provide clear direction, accountability, prioritization, and performance expectations</li>\n<li>Help team members develop their marketing, operational, and strategic capabilities</li>\n<li>Create a culture of ownership, collaboration, continuous learning, and strong execution</li>\n<li>Support workload management, resource planning, and execution prioritization across initiatives</li>\n<li>Conduct regular check-ins, provide feedback, and support employee growth and development</li>\n<li>Foster a team culture that embraces innovation, experimentation, adaptability, and AI-driven marketing evolution</li>\n</ul>\n<p>You understand that strong team leadership is critical to delivering scalable and effective marketing outcomes.</p>\n<p><strong>Cross-Functional Collaboration</strong></p>\n<p>Work closely with creative, growth, operations, product, and technical marketing teams to support integrated campaign execution and business goals.</p>\n<p>You will:</p>\n<ul>\n<li>Coordinate with internal stakeholders to ensure marketing initiatives remain aligned and on schedule</li>\n<li>Improve communication and workflow coordination across teams</li>\n<li>Support campaign planning, project management, and execution tracking</li>\n<li>Ensure customer-facing experiences remain consistent across channels and touchpoints</li>\n<li>Contribute to process improvements that help teams execute more efficiently</li>\n</ul>\n<p>You are highly collaborative and know how to keep projects and people moving forward in fast-paced environments.</p>\n<p><strong>What You&rsquo;ll Bring</strong></p>\n<ul>\n<li>Bachelor&rsquo;s degree in Marketing, Business, Communications, or related field (or equivalent experience)</li>\n<li>Overall 8+ years of experience, including 5+ years in integrated marketing, lifecycle marketing, campaign management, marketing operations, or related areas</li>\n<li>2+ years of people management experience with responsibility for leading, coaching, or mentoring marketing team members</li>\n<li>Strong hands-on experience working within the HighLevel ecosystem</li>\n<li>Experience building and managing funnels, automations, CRM workflows, nurture campaigns, AI-assisted marketing programs, and customer journeys in HighLevel</li>\n<li>Strong understanding of AI tools and how AI can be leveraged within modern marketing operations, lifecycle marketing, personalization, analytics, and campaign optimization</li>\n<li>Experience managing integrated marketing campaigns across email, SMS, paid media, webinars, and funnel-based marketing</li>\n<li>Familiarity with marketing analytics, campaign reporting, conversion optimization, and AI-driven performance insights</li>\n<li>Strong organizational, communication, stakeholder management, and project management skills</li>\n<li>Ability to manage multiple projects, priorities, deadlines, and team deliverables in fast-paced environments</li>\n</ul>\n<p><strong>Preferred Experience</strong></p>\n<ul>\n<li>Experience working in agency, SaaS, coaching, or high-growth business environments</li>\n<li>Familiarity with direct response or performance marketing concepts</li>\n<li>Experience supporting launches, webinars, promotions, or recurring campaign programs</li>\n<li>Exposure to marketing operations, attribution, or customer lifecycle strategy</li>\n<li>Experience collaborating with creative and technical marketing teams</li>\n<li>Exposure to AI-enabled marketing tools, automation platforms, content generation tools, or AI-assisted customer engagement strategies</li>\n</ul>\n</div>","descriptionBodyPlain":" \n \n \n \n \n \nAbout Us\nHighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid-2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nAs of mid-2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark—and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are\nYou are an experienced Integrated Marketing Manager and Direct Response Marketing leader with strong strategic instincts, leadership capability, and deep operational expertise within the HighLevel ecosystem. You understand how direct response campaigns, funnels, lifecycle marketing, automation, creative, AI-powered marketing, and customer journeys work together to drive measurable business growth, trial conversion, customer acquisition, retention, and revenue outcomes.\nYou bring a strong execution mindset while also being an effective people manager who can build, lead, coach, and develop a high-performing marketing team. You know how to create accountability, provide strategic direction, prioritize effectively, and help team members grow while maintaining strong operational execution and marketing performance standards.\nEarlier in your career, you were highly hands-on building funnels, automations, nurture campaigns, CRM workflows, direct response campaigns, AI-assisted marketing programs, and conversion-focused growth initiatives. That experience allows you to quickly identify gaps, improve execution quality, guide teams effectively, and support scalable marketing growth without micromanaging.\nYou have meaningful experience working inside HighLevel and understand how to leverage the platform, automation tools, direct response marketing strategies, and AI-driven marketing capabilities to support integrated campaigns, customer acquisition, lifecycle engagement, operational efficiency, personalization, conversion optimization, and scalable growth.\nYou are highly data-driven, collaborative, adaptable, and solutions-oriented. You value accountability, experimentation, testing, optimization, continuous improvement, strong cross-functional communication, and modern AI-enabled marketing practices. You know how to balance speed, execution quality, innovation, and team leadership while keeping stakeholders aligned around aggressive growth and conversion goals.\nWhat You’ll Be Doing\nIntegrated Campaign Management\nLead and oversee integrated marketing campaigns across acquisition, lifecycle, retention, and customer engagement initiatives.\nYou will:\nBuild, lead, and mentor a high-performing integrated marketing team while remaining hands-on in driving strategic marketing initiatives across lifecycle marketing, funnels, webinars, customer journeys, and growth programs. Serve as a key strategic marketing leader, leveraging strong direct response marketing experience to help scale HighLevel’s trial growth and customer acquisition efforts.\nAlign campaign messaging, offers, creative assets, and customer journeys across channels\nLead or co-lead, in partnership with the Sr. Director for go-to-market initiatives, launches, promotions, and recurring campaign programs.\nPartner cross-functionally to ensure campaigns are delivered accurately and on time\nImprove customer journeys from lead generation through conversion and retention\nEnsure campaigns inside HighLevel are organized, scalable, and operationally effective\nLeverage AI tools and AI-driven marketing practices to improve personalization, campaign efficiency, customer targeting, reporting insights, and operational scalability\nIdentify opportunities where AI can improve marketing workflows, customer engagement, and campaign performance\nYou understand how strong leadership, coordination, execution, and AI-enabled marketing contribute to overall business performance.\nHighLevel Platform & Marketing Operations\nServe as a key operational and strategic leader for marketing execution inside the HighLevel ecosystem.\nYou will:\nBuild, manage, and optimize workflows, automations, funnels, pipelines, forms, and nurture systems in HighLevel\nSupport CRM management, segmentation, campaign setup, and customer communication flows\nPartner with technical marketing and operations teams to troubleshoot issues and improve processes\nHelp maintain campaign quality, tracking accuracy, and reporting visibility\nIdentify opportunities to improve automation, operational efficiency, and customer experience\nSupport adoption of operational best practices and scalable systems\nExplore and implement AI-assisted marketing tools and workflows where appropriate to improve execution quality and efficiency\nStrong hands-on experience in HighLevel and a strong understanding of AI-enabled marketing operations are required for success in this role.\nCampaign Performance & Optimization\nLead campaign analysis and continuous improvement efforts across marketing programs and customer journeys.\nYou will:\nTrack campaign performance across engagement, conversion, retention, and funnel metrics\nAnalyze customer behavior and performance data to identify optimization opportunities\nSupport A/B testing and experimentation across messaging, offers, workflows, and customer experiences\nPartner with growth and creative teams to improve campaign effectiveness\nUse data, automation, and AI-driven insights to inform marketing decisions\nContribute ideas that improve customer engagement, campaign performance, and operational execution\nYou are comfortable using both data and AI-powered insights to guide decisions while maintaining execution speed and quality.\nTeam Leadership & People Management\nLead, support, and develop a collaborative, high-performing integrated marketing team.\nYou will:\nManage, coach, mentor, and support team members across campaign execution and marketing operations\nProvide clear direction, accountability, prioritization, and performance expectations\nHelp team members develop their marketing, operational, and strategic capabilities\nCreate a culture of ownership, collaboration, continuous learning, and strong execution\nSupport workload management, resource planning, and execution prioritization across initiatives\nConduct regular check-ins, provide feedback, and support employee growth and development\nFoster a team culture that embraces innovation, experimentation, adaptability, and AI-driven marketing evolution\nYou understand that strong team leadership is critical to delivering scalable and effective marketing outcomes.\nCross-Functional Collaboration\nWork closely with creative, growth, operations, product, and technical marketing teams to support integrated campaign execution and business goals.\nYou will:\nCoordinate with internal stakeholders to ensure marketing initiatives remain aligned and on schedule\nImprove communication and workflow coordination across teams\nSupport campaign planning, project management, and execution tracking\nEnsure customer-facing experiences remain consistent across channels and touchpoints\nContribute to process improvements that help teams execute more efficiently\nYou are highly collaborative and know how to keep projects and people moving forward in fast-paced environments.\nWhat You’ll Bring\nBachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience)\nOverall 8+ years of experience, including 5+ years in integrated marketing, lifecycle marketing, campaign management, marketing operations, or related areas\n2+ years of people management experience with responsibility for leading, coaching, or mentoring marketing team members\nStrong hands-on experience working within the HighLevel ecosystem\nExperience building and managing funnels, automations, CRM workflows, nurture campaigns, AI-assisted marketing programs, and customer journeys in HighLevel\nStrong understanding of AI tools and how AI can be leveraged within modern marketing operations, lifecycle marketing, personalization, analytics, and campaign optimization\nExperience managing integrated marketing campaigns across email, SMS, paid media, webinars, and funnel-based marketing\nFamiliarity with marketing analytics, campaign reporting, conversion optimization, and AI-driven performance insights\nStrong organizational, communication, stakeholder management, and project management skills\nAbility to manage multiple projects, priorities, deadlines, and team deliverables in fast-paced environments\nPreferred Experience\nExperience working in agency, SaaS, coaching, or high-growth business environments\nFamiliarity with direct response or performance marketing concepts\nExperience supporting launches, webinars, promotions, or recurring campaign programs\nExposure to marketing operations, attribution, or customer lifecycle strategy\nExperience collaborating with creative and technical marketing teams\nExposure to AI-enabled marketing tools, automation platforms, content generation tools, or AI-assisted customer engagement strategies\n","hostedUrl":"https://jobs.lever.co/gohighlevel/51408006-8f3f-47c6-a689-662fac257205","applyUrl":"https://jobs.lever.co/gohighlevel/51408006-8f3f-47c6-a689-662fac257205/apply"},{"additionalPlain":"\n\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<div><strong><br><br></strong></div>\n</div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Marketing","location":"Dallas","team":"Customer Marketing","allLocations":["Dallas"]},"createdAt":1774298688253,"descriptionPlain":"About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are: \nThis role  is an execution-focused, individual contributor role embedded within the Marketing team. This role exists to ensure marketing work moves quickly, accurately and predictably from intake to launch.\nThis role fills the execution-awareness gap between planning and launch by maintaining continuous visibility into creative development, messaging alignment, asset readiness, and channel-level details.\n\nBecause of this proximity, you are able to identify messaging gaps, missing assets, unclear briefs, or execution risks early before they impact timelines or performance. You do not operate as a detached task tracker; you are actively engaged in marketing workflows and conversations to ensure nothing slips through the cracks.\nThis role plays a key part in delivering high-quality execution once priorities are established. While strategic direction and program planning are defined elsewhere, you ensure work is carried out effectively and efficiently. When goals, success metrics, or requirements need further clarity, you proactively seek alignment to set projects up for success and prevent downstream risk.\nYou are highly organized, detail-oriented, and thrive in fast-paced environments. You take pride in speed, accuracy, and proactive follow-through. Success in this role is defined by your ability to maintain momentum, surface risks early, and ensure smooth execution from intake to launch.\nThis is a purpose-built role, intentionally distinct from traditional Project Manager positions at HighLevel. It is designed specifically to elevate execution discipline and operational excellence within the Marketing team.\nWhat You’ll Be Doing:\n","description":"<p><strong>About us<br aria-hidden=\"true\"></strong>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<strong><br><br>Our people<br aria-hidden=\"true\"></strong>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<strong><br><br>Our impact<br aria-hidden=\"true\"></strong>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\"><br>Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span><strong><span style=\"text-decoration: underline;\"><span draggable=\"true\"><br><br></span></span>Who You Are:&nbsp;</strong></p>\n<p>This role&nbsp; is an execution-focused, individual contributor role embedded within the Marketing team. This role exists to ensure marketing work moves quickly, accurately and predictably from intake to launch.</p>\n<p>This role fills the execution-awareness gap between planning and launch by maintaining continuous visibility into creative development, messaging alignment, asset readiness, and channel-level details.</p>\n<p><br>Because of this proximity, you are able to identify messaging gaps, missing assets, unclear briefs, or execution risks early before they impact timelines or performance. You do not operate as a detached task tracker; you are actively engaged in marketing workflows and conversations to ensure nothing slips through the cracks.</p>\n<p>This role plays a key part in delivering high-quality execution once priorities are established. While strategic direction and program planning are defined elsewhere, you ensure work is carried out effectively and efficiently. When goals, success metrics, or requirements need further clarity, you proactively seek alignment to set projects up for success and prevent downstream risk.</p>\n<p>You are highly organized, detail-oriented, and thrive in fast-paced environments. You take pride in speed, accuracy, and proactive follow-through. Success in this role is defined by your ability to maintain momentum, surface risks early, and ensure smooth execution from intake to launch.</p>\n<p>This is a purpose-built role, intentionally distinct from traditional Project Manager positions at HighLevel. It is designed specifically to elevate execution discipline and operational excellence within the Marketing team.</p>\n<p><strong>What You’ll Be Doing:<br></strong></p>","id":"befb94d9-ed0a-46c1-a379-3a199eae9902","lists":[{"text":"Execution Coordination & Delivery Management","content":"<div>\n\n<li>\n<p>Support intake and execution of marketing requests once priorities are confirmed.</p>\n</li>\n<li>\n<p>Coordinate marketing-related tasks across campaigns, events, and cross-functional initiatives.</p>\n</li>\n<li>\n<p>Build and maintain task lists, timelines, calendars, and delivery boards to ensure real-time visibility.</p>\n</li>\n<li>\n<p>Track dependencies across creative, messaging, and channel execution.</p>\n</li>\n<li>\n<p>Proactively follow up on action items to keep work moving quickly and predictably.</p>\n</li>\n<li>\n<p>Ensure deliverables are complete, accurate, and ready for launch.</p>\n</li>\n<li>\n<p>Flag duplicate or overlapping work to prevent rework and wasted effort.</p>\n</li>\n<li>\n<p>Escalate blockers and readiness gaps with context and recommendations.</p>\n</li>\n<li>\n<p>Pause or return work that is not execution-ready due to unclear goals, missing inputs, or undefined success metrics.</p>\n</li>\n\n</div>"},{"text":"QA, Risk Identification & Launch Readiness","content":"<div>\n\n<li>\n<p>Perform detailed QA on emails, landing pages, ads, and other marketing assets.</p>\n</li>\n<li>\n<p>Validate links, copy accuracy, formatting, approvals, and handoffs.</p>\n</li>\n<li>\n<p>Identify missing inputs, unclear messaging, asset gaps, or execution risks early.</p>\n</li>\n<li>\n<p>Act as an early warning system for launch risk by maintaining close proximity to creative and channel-level details.</p>\n</li>\n<li>\n<p>Confirm all requirements, approvals, and dependencies are fully met prior to launch.</p>\n</li>\n\n</div>"},{"text":"Cross-Functional Communication & Alignment","content":"<div>\n\n<li>\n<p>Serve as a key coordination point between Marketing, Creative, Development, and other departments.</p>\n</li>\n<li>\n<p>Schedule and support kickoffs and recurring check-ins as needed.</p>\n</li>\n<li>\n<p>Provide clear, concise status updates to marketing stakeholders.</p>\n</li>\n<li>\n<p>Coordinate handoffs between creatives, marketers, and channel owners.</p>\n</li>\n<li>\n<p>Escalate execution risks promptly to the Manager of Digital Marketing.</p>\n</li>\n<li>\n<p>Maintain clean, accurate, and current project documentation.</p>\n</li>\n\n</div>"},{"text":"Operational Process Ownership & Improvement","content":"<div>\n\n<li>\n<p>Own and maintain the execution workflows the Marketing team relies on (intake, reviews, approvals, handoffs, launches).</p>\n</li>\n<li>\n<p>Identify inefficient, unclear, or broken processes that create bottlenecks or rework.</p>\n</li>\n<li>\n<p>Propose and implement execution-focused improvements to increase speed, clarity, and predictability.</p>\n</li>\n<li>\n<p>Test, document, and roll out updated workflows in partnership with Marketing leadership.</p>\n</li>\n<li>\n<p>Simplify or retire processes that no longer serve the team’s needs.</p>\n</li>\n\n</div>"},{"text":"Role Focus & Partnership","content":"<div>\n<p>To ensure clarity of scope and strong collaboration, this role focuses on execution excellence and partners closely with Marketing Leadership and the PMO, who lead:</p>\n\n<li>\n<p>Final strategy and campaign planning decisions</p>\n</li>\n<li>\n<p>Priority setting and tradeoff decisions</p>\n</li>\n<li>\n<p>Arbitration when stakeholder priorities conflict</p>\n</li>\n<li>\n<p>Cross-functional sequencing across teams at a portfolio level</p>\n</li>\n<li>\n<p>Program and portfolio ownership</p>\n</li>\n\n<p>Marketing Leadership and the PMO provide the strategic direction and prioritization framework. This role strengthens execution discipline within that framework&nbsp; ensuring initiatives are delivered with clarity, alignment, and operational rigor.</p>\n</div>"},{"text":"How Success Is Measured","content":"<div>\n\n<li>\n<p>Marketing initiatives ship on time with fewer last-minute surprises.</p>\n</li>\n<li>\n<p>Execution risks and detail gaps are identified early — not at launch.</p>\n</li>\n<li>\n<p>Follow-ups happen proactively without reminders from leadership.</p>\n</li>\n<li>\n<p>Launch-readiness issues decrease over time.</p>\n</li>\n<li>\n<p>Creative and marketing teams spend less time managing logistics and chasing updates.</p>\n</li>\n<li>\n<p>Requests are returned for clarification early rather than being reworked late.</p>\n</li>\n<li>\n<p>Creative and marketing partners feel supported and accelerated — not slowed down.</p>\n</li>\n<li>\n<p>PMs and Marketing leadership are not pulled into day-to-day execution coordination.</p>\n</li>\n<li>\n<p>Speed and agility increase without sacrificing quality or clarity.</p>\n</li>\n\n</div>"},{"text":"What You’ll Bring","content":"<div>\n\n<li>\n<p role=\"presentation\">Strong attention to detail with the ability to catch gaps before they become launch issues.</p>\n</li>\n<li>\n<p role=\"presentation\">Comfort working deeply embedded within a marketing team’s day-to-day execution.</p>\n</li>\n<li>\n<p role=\"presentation\">Proactive follow-through — you do not wait to be reminded.</p>\n</li>\n<li>\n<p role=\"presentation\">Ability to manage multiple moving pieces without losing clarity or speed.</p>\n</li>\n<li>\n<p role=\"presentation\">Clear, concise communication skills across creatives, marketers, and stakeholders.</p>\n</li>\n<li>\n<p role=\"presentation\">Confidence to return incomplete requests and escalate execution risks with context.</p>\n</li>\n<li>\n<p role=\"presentation\">Process-oriented mindset with a bias toward simplification and efficiency.</p>\n</li>\n\n</div>"},{"text":"Experience/Education/Certifications Required","content":"<div>\n\n<li>\n<p>2-5 years of experience in marketing operations, or execution support roles</p>\n</li>\n<li>\n<p>Strong attention to detail and organizational skills</p>\n</li>\n<li>\n<p>Proven ability to manage multiple tasks simultaneously</p>\n</li>\n<li>\n<p>Comfort working with clear priorities and deadlines</p>\n</li>\n<li>\n<p>Experience with project tracking tools (ClickUp, Asana, Monday, etc.)</p>\n</li>\n\n</div>"}],"text":"Marketing Project Associate II","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<p><strong>About us<br aria-hidden=\"true\"></strong>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<strong><br><br>Our people<br aria-hidden=\"true\"></strong>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<strong><br><br>Our impact<br aria-hidden=\"true\"></strong>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\"><br>Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span><strong><span style=\"text-decoration: underline;\"><span draggable=\"true\"><br><br></span></span>Who You Are:&nbsp;</strong></p>\n<p>This role&nbsp; is an execution-focused, individual contributor role embedded within the Marketing team. This role exists to ensure marketing work moves quickly, accurately and predictably from intake to launch.</p>\n<p>This role fills the execution-awareness gap between planning and launch by maintaining continuous visibility into creative development, messaging alignment, asset readiness, and channel-level details.</p>\n<p><br>Because of this proximity, you are able to identify messaging gaps, missing assets, unclear briefs, or execution risks early before they impact timelines or performance. You do not operate as a detached task tracker; you are actively engaged in marketing workflows and conversations to ensure nothing slips through the cracks.</p>\n<p>This role plays a key part in delivering high-quality execution once priorities are established. While strategic direction and program planning are defined elsewhere, you ensure work is carried out effectively and efficiently. When goals, success metrics, or requirements need further clarity, you proactively seek alignment to set projects up for success and prevent downstream risk.</p>\n<p>You are highly organized, detail-oriented, and thrive in fast-paced environments. You take pride in speed, accuracy, and proactive follow-through. Success in this role is defined by your ability to maintain momentum, surface risks early, and ensure smooth execution from intake to launch.</p>\n<p>This is a purpose-built role, intentionally distinct from traditional Project Manager positions at HighLevel. It is designed specifically to elevate execution discipline and operational excellence within the Marketing team.</p>\n<p><strong>What You&rsquo;ll Be Doing:<br></strong></p>","descriptionBodyPlain":"About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are: \nThis role  is an execution-focused, individual contributor role embedded within the Marketing team. This role exists to ensure marketing work moves quickly, accurately and predictably from intake to launch.\nThis role fills the execution-awareness gap between planning and launch by maintaining continuous visibility into creative development, messaging alignment, asset readiness, and channel-level details.\n\nBecause of this proximity, you are able to identify messaging gaps, missing assets, unclear briefs, or execution risks early before they impact timelines or performance. You do not operate as a detached task tracker; you are actively engaged in marketing workflows and conversations to ensure nothing slips through the cracks.\nThis role plays a key part in delivering high-quality execution once priorities are established. While strategic direction and program planning are defined elsewhere, you ensure work is carried out effectively and efficiently. When goals, success metrics, or requirements need further clarity, you proactively seek alignment to set projects up for success and prevent downstream risk.\nYou are highly organized, detail-oriented, and thrive in fast-paced environments. You take pride in speed, accuracy, and proactive follow-through. Success in this role is defined by your ability to maintain momentum, surface risks early, and ensure smooth execution from intake to launch.\nThis is a purpose-built role, intentionally distinct from traditional Project Manager positions at HighLevel. It is designed specifically to elevate execution discipline and operational excellence within the Marketing team.\nWhat You’ll Be Doing:\n","hostedUrl":"https://jobs.lever.co/gohighlevel/befb94d9-ed0a-46c1-a379-3a199eae9902","applyUrl":"https://jobs.lever.co/gohighlevel/befb94d9-ed0a-46c1-a379-3a199eae9902/apply"},{"additionalPlain":"Equal Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n LI-KK1\n","additional":"<div>\n<h2 style=\"margin-top: 18pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Equal Employment Opportunity Information</span></strong></h2>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></p>\nLI-KK1</div>","categories":{"commitment":"EE Full-Time","department":"Marketing","location":"Dallas","team":"Customer Marketing","allLocations":["Dallas"]},"createdAt":1780510198006,"descriptionPlain":"About Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are\nYou are highly organized, proactive, and detail-oriented, with a natural ability to create structure, order, and consistency in fast-paced environments. You take pride in maintaining a polished, welcoming, and exceptionally well-run workplace and operate with a strong sense of ownership in everything you do.\nYou are observant, responsive, and service-minded, with the ability to anticipate needs before they arise and maintain a high standard of professionalism across the office at all times. You thrive in environments where organization, preparedness, hospitality, and operational excellence matter, and you genuinely enjoy being the person who keeps everything running seamlessly behind the scenes.\nYou are warm, approachable, and confident interacting with employees, customers, executives, and guests while maintaining strong operational awareness and attention to detail throughout the day.\n\nWhat You’ll Be Doing\nServe as the face of the company and deliver a polished, welcoming, and high-touch experience for every guest, customer, vendor, and employee\nOwn the day-to-day presentation, organization, and operational flow of a large two-story corporate office\nMaintain exceptionally high standards across all shared spaces, ensuring reception areas, conference rooms, kitchens, lounges, training spaces, and common areas remain clean, organized, stocked, and guest-ready throughout the day\nAnticipate office and guest needs proactively and execute on them with urgency, professionalism, and attention to detail\nPrepare meeting rooms, customer spaces, refreshments, supplies, and hospitality setups ahead of meetings, trainings, recordings, and events\nManage visitor check-ins, office access, and overall front-of-house awareness while maintaining professionalism and discretion\nCoordinate incoming calls, deliveries, mail, vendors, and building-related communications efficiently and professionally\nOversee scheduling and reservations for the company’s podcast studio and training room, ensuring rooms are properly prepared, maintained, reset, and ready between uses\nCoordinate readiness and logistics for customer visits, team meetings, trainings, podcast recordings, and company events\nSupport workplace operations and administrative initiatives that contribute to an organized, high-functioning office environment\nPartner closely with facilities, maintenance, cleaning crews, and external vendors to ensure the office operates smoothly at all times\nHelp create and maintain a workplace experience that reflects a high standard of professionalism, hospitality, organization, and operational excellence\nTake on additional workplace operations, hospitality, and administrative responsibilities as needed to support a polished, organized, and high-performing office environment\nWhat You’ll Bring\n1–2 years of experience in a receptionist, front office, hospitality, workplace operations, or office coordination role\nBachelor’s degree required\nExceptional organizational skills and strong attention to detail\nA proactive, hospitality-first mindset with a high standard for professionalism and workplace presentation\nStrong communication and interpersonal skills with the ability to interact confidently with guests, customers, executives, and employees\nAbility to manage multiple priorities and stay organized in a fast-paced environment\nExperience coordinating calendars, scheduling systems, meeting spaces, or office logistics preferred\nStrong sense of ownership, reliability, and follow-through\nComfortable using Google Workspace, Microsoft Office, and scheduling/calendar platforms\nAbility to maintain discretion, professionalism, and operational awareness throughout the office\nExperience/Education Required\nBachelor’s degree required\n1–2 years of experience in a receptionist, administrative, hospitality, workplace operations, or office coordination role preferred\nExperience supporting a corporate office or high-traffic workplace environment preferred\nComfortable working in a highly collaborative, in-office environment\nMust be available to work Monday through Friday during standard CST business hours and support occasional extended hours based on business or event needs\n \n","description":"<div>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">About Us</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">Our People</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">Our Impact</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Learn more about us on our </span><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" style=\"text-decoration: none;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1155cc; background-color: #ffffff;\">YouTube Channel</span></a><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\"> or </span><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" style=\"text-decoration: none;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1155cc; background-color: #ffffff;\">Blog Posts</span></a></p>\n<h2 style=\"margin-top: 18pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Who You Are</span></strong></h2>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You are highly organized, proactive, and detail-oriented, with a natural ability to create structure, order, and consistency in fast-paced environments. You take pride in maintaining a polished, welcoming, and exceptionally well-run workplace and operate with a strong sense of ownership in everything you do.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You are observant, responsive, and service-minded, with the ability to anticipate needs before they arise and maintain a high standard of professionalism across the office at all times. You thrive in environments where organization, preparedness, hospitality, and operational excellence matter, and you genuinely enjoy being the person who keeps everything running seamlessly behind the scenes.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You are warm, approachable, and confident interacting with employees, customers, executives, and guests while maintaining strong operational awareness and attention to detail throughout the day.<br><br></span></p>\n<h2 style=\"margin-top: 18pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">What You’ll Be Doing</span></strong></h2>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Serve as the face of the company and deliver a polished, welcoming, and high-touch experience for every guest, customer, vendor, and employee</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Own the day-to-day presentation, organization, and operational flow of a large two-story corporate office</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Maintain exceptionally high standards across all shared spaces, ensuring reception areas, conference rooms, kitchens, lounges, training spaces, and common areas remain clean, organized, stocked, and guest-ready throughout the day</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Anticipate office and guest needs proactively and execute on them with urgency, professionalism, and attention to detail</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Prepare meeting rooms, customer spaces, refreshments, supplies, and hospitality setups ahead of meetings, trainings, recordings, and events</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Manage visitor check-ins, office access, and overall front-of-house awareness while maintaining professionalism and discretion</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Coordinate incoming calls, deliveries, mail, vendors, and building-related communications efficiently and professionally</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Oversee scheduling and reservations for the company’s podcast studio and training room, ensuring rooms are properly prepared, maintained, reset, and ready between uses</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Coordinate readiness and logistics for customer visits, team meetings, trainings, podcast recordings, and company events</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Support workplace operations and administrative initiatives that contribute to an organized, high-functioning office environment</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Partner closely with facilities, maintenance, cleaning crews, and external vendors to ensure the office operates smoothly at all times</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Help create and maintain a workplace experience that reflects a high standard of professionalism, hospitality, organization, and operational excellence</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-right: 30pt; margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Take on additional workplace operations, hospitality, and administrative responsibilities as needed to support a polished, organized, and high-performing office environment</span></p>\n</li>\n</ul>\n<h2 style=\"margin-left: 18pt; text-indent: -18pt; margin-top: 18pt; margin-bottom: 4pt; padding-left: 18pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">What You’ll Bring</span></strong></h2>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">1–2 years of experience in a receptionist, front office, hospitality, workplace operations, or office coordination role</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Bachelor’s degree required</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Exceptional organizational skills and strong attention to detail</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">A proactive, hospitality-first mindset with a high standard for professionalism and workplace presentation</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Strong communication and interpersonal skills with the ability to interact confidently with guests, customers, executives, and employees</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Ability to manage multiple priorities and stay organized in a fast-paced environment</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Experience coordinating calendars, scheduling systems, meeting spaces, or office logistics preferred</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Strong sense of ownership, reliability, and follow-through</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Comfortable using Google Workspace, Microsoft Office, and scheduling/calendar platforms</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Ability to maintain discretion, professionalism, and operational awareness throughout the office</span></p>\n</li>\n</ul>\n<h2 style=\"margin-left: 18pt; text-indent: -18pt; margin-top: 18pt; margin-bottom: 4pt; padding-left: 18pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Experience/Education Required</span></strong></h2>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"line-height: 1.2; background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt; padding-top: 7pt;\"><span style=\"font-size: 10pt;\">Bachelor’s degree required</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"line-height: 1.2; background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">1–2 years of experience in a receptionist, administrative, hospitality, workplace operations, or office coordination role preferred</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"line-height: 1.2; background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience supporting a corporate office or high-traffic workplace environment preferred</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"line-height: 1.2; background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt; padding-bottom: 11pt;\"><span style=\"font-size: 10pt;\">Comfortable working in a highly collaborative, in-office environment</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"line-height: 1.2; background-color: #ffffff; margin-top: 0pt; margin-bottom: 11pt;\"><span style=\"font-size: 10pt;\">Must be available to work Monday through Friday during standard CST business hours and support occasional extended hours based on business or event needs</span></p>\n</li>\n</ul>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">&nbsp;</span></p>\n</div>","id":"3ef28305-74e3-4108-81d4-ec331feebf92","lists":[],"text":"Office Administrator","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">About Us</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">Our People</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">Our Impact</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Learn more about us on our </span><a style=\"text-decoration: none;\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1155cc; background-color: #ffffff;\">YouTube Channel</span></a><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\"> or </span><a style=\"text-decoration: none;\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1155cc; background-color: #ffffff;\">Blog Posts</span></a></p>\n<h2 style=\"margin-top: 18pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Who You Are</span></strong></h2>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You are highly organized, proactive, and detail-oriented, with a natural ability to create structure, order, and consistency in fast-paced environments. You take pride in maintaining a polished, welcoming, and exceptionally well-run workplace and operate with a strong sense of ownership in everything you do.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You are observant, responsive, and service-minded, with the ability to anticipate needs before they arise and maintain a high standard of professionalism across the office at all times. You thrive in environments where organization, preparedness, hospitality, and operational excellence matter, and you genuinely enjoy being the person who keeps everything running seamlessly behind the scenes.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You are warm, approachable, and confident interacting with employees, customers, executives, and guests while maintaining strong operational awareness and attention to detail throughout the day.<br><br></span></p>\n<h2 style=\"margin-top: 18pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">What You&rsquo;ll Be Doing</span></strong></h2>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Serve as the face of the company and deliver a polished, welcoming, and high-touch experience for every guest, customer, vendor, and employee</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Own the day-to-day presentation, organization, and operational flow of a large two-story corporate office</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Maintain exceptionally high standards across all shared spaces, ensuring reception areas, conference rooms, kitchens, lounges, training spaces, and common areas remain clean, organized, stocked, and guest-ready throughout the day</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Anticipate office and guest needs proactively and execute on them with urgency, professionalism, and attention to detail</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Prepare meeting rooms, customer spaces, refreshments, supplies, and hospitality setups ahead of meetings, trainings, recordings, and events</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Manage visitor check-ins, office access, and overall front-of-house awareness while maintaining professionalism and discretion</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Coordinate incoming calls, deliveries, mail, vendors, and building-related communications efficiently and professionally</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Oversee scheduling and reservations for the company&rsquo;s podcast studio and training room, ensuring rooms are properly prepared, maintained, reset, and ready between uses</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Coordinate readiness and logistics for customer visits, team meetings, trainings, podcast recordings, and company events</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Support workplace operations and administrative initiatives that contribute to an organized, high-functioning office environment</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Partner closely with facilities, maintenance, cleaning crews, and external vendors to ensure the office operates smoothly at all times</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Help create and maintain a workplace experience that reflects a high standard of professionalism, hospitality, organization, and operational excellence</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-right: 30pt; margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Take on additional workplace operations, hospitality, and administrative responsibilities as needed to support a polished, organized, and high-performing office environment</span></p>\n</li>\n</ul>\n<h2 style=\"margin-left: 18pt; text-indent: -18pt; margin-top: 18pt; margin-bottom: 4pt; padding-left: 18pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">What You&rsquo;ll Bring</span></strong></h2>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">1&ndash;2 years of experience in a receptionist, front office, hospitality, workplace operations, or office coordination role</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Bachelor&rsquo;s degree required</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Exceptional organizational skills and strong attention to detail</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">A proactive, hospitality-first mindset with a high standard for professionalism and workplace presentation</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Strong communication and interpersonal skills with the ability to interact confidently with guests, customers, executives, and employees</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Ability to manage multiple priorities and stay organized in a fast-paced environment</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Experience coordinating calendars, scheduling systems, meeting spaces, or office logistics preferred</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Strong sense of ownership, reliability, and follow-through</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Comfortable using Google Workspace, Microsoft Office, and scheduling/calendar platforms</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Ability to maintain discretion, professionalism, and operational awareness throughout the office</span></p>\n</li>\n</ul>\n<h2 style=\"margin-left: 18pt; text-indent: -18pt; margin-top: 18pt; margin-bottom: 4pt; padding-left: 18pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Experience/Education Required</span></strong></h2>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"line-height: 1.2; background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt; padding-top: 7pt;\"><span style=\"font-size: 10pt;\">Bachelor&rsquo;s degree required</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"line-height: 1.2; background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">1&ndash;2 years of experience in a receptionist, administrative, hospitality, workplace operations, or office coordination role preferred</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"line-height: 1.2; background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience supporting a corporate office or high-traffic workplace environment preferred</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"line-height: 1.2; background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt; padding-bottom: 11pt;\"><span style=\"font-size: 10pt;\">Comfortable working in a highly collaborative, in-office environment</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"line-height: 1.2; background-color: #ffffff; margin-top: 0pt; margin-bottom: 11pt;\"><span style=\"font-size: 10pt;\">Must be available to work Monday through Friday during standard CST business hours and support occasional extended hours based on business or event needs</span></p>\n</li>\n</ul>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">&nbsp;</span></p>\n</div>","descriptionBodyPlain":"About Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are\nYou are highly organized, proactive, and detail-oriented, with a natural ability to create structure, order, and consistency in fast-paced environments. You take pride in maintaining a polished, welcoming, and exceptionally well-run workplace and operate with a strong sense of ownership in everything you do.\nYou are observant, responsive, and service-minded, with the ability to anticipate needs before they arise and maintain a high standard of professionalism across the office at all times. You thrive in environments where organization, preparedness, hospitality, and operational excellence matter, and you genuinely enjoy being the person who keeps everything running seamlessly behind the scenes.\nYou are warm, approachable, and confident interacting with employees, customers, executives, and guests while maintaining strong operational awareness and attention to detail throughout the day.\n\nWhat You’ll Be Doing\nServe as the face of the company and deliver a polished, welcoming, and high-touch experience for every guest, customer, vendor, and employee\nOwn the day-to-day presentation, organization, and operational flow of a large two-story corporate office\nMaintain exceptionally high standards across all shared spaces, ensuring reception areas, conference rooms, kitchens, lounges, training spaces, and common areas remain clean, organized, stocked, and guest-ready throughout the day\nAnticipate office and guest needs proactively and execute on them with urgency, professionalism, and attention to detail\nPrepare meeting rooms, customer spaces, refreshments, supplies, and hospitality setups ahead of meetings, trainings, recordings, and events\nManage visitor check-ins, office access, and overall front-of-house awareness while maintaining professionalism and discretion\nCoordinate incoming calls, deliveries, mail, vendors, and building-related communications efficiently and professionally\nOversee scheduling and reservations for the company’s podcast studio and training room, ensuring rooms are properly prepared, maintained, reset, and ready between uses\nCoordinate readiness and logistics for customer visits, team meetings, trainings, podcast recordings, and company events\nSupport workplace operations and administrative initiatives that contribute to an organized, high-functioning office environment\nPartner closely with facilities, maintenance, cleaning crews, and external vendors to ensure the office operates smoothly at all times\nHelp create and maintain a workplace experience that reflects a high standard of professionalism, hospitality, organization, and operational excellence\nTake on additional workplace operations, hospitality, and administrative responsibilities as needed to support a polished, organized, and high-performing office environment\nWhat You’ll Bring\n1–2 years of experience in a receptionist, front office, hospitality, workplace operations, or office coordination role\nBachelor’s degree required\nExceptional organizational skills and strong attention to detail\nA proactive, hospitality-first mindset with a high standard for professionalism and workplace presentation\nStrong communication and interpersonal skills with the ability to interact confidently with guests, customers, executives, and employees\nAbility to manage multiple priorities and stay organized in a fast-paced environment\nExperience coordinating calendars, scheduling systems, meeting spaces, or office logistics preferred\nStrong sense of ownership, reliability, and follow-through\nComfortable using Google Workspace, Microsoft Office, and scheduling/calendar platforms\nAbility to maintain discretion, professionalism, and operational awareness throughout the office\nExperience/Education Required\nBachelor’s degree required\n1–2 years of experience in a receptionist, administrative, hospitality, workplace operations, or office coordination role preferred\nExperience supporting a corporate office or high-traffic workplace environment preferred\nComfortable working in a highly collaborative, in-office environment\nMust be available to work Monday through Friday during standard CST business hours and support occasional extended hours based on business or event needs\n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/3ef28305-74e3-4108-81d4-ec331feebf92","applyUrl":"https://jobs.lever.co/gohighlevel/3ef28305-74e3-4108-81d4-ec331feebf92/apply"},{"additionalPlain":"#LI-Remote #LI-TN1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>#LI-Remote #LI-TN1</div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Finance","location":"India","team":"Global Financial Services","allLocations":["India"]},"createdAt":1778692924418,"descriptionPlain":"Job Title: Payroll Specialist II\nLocation: India (Remote)\nShift: 4:30PM to 1:30 AM\nAbout Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nWho You Are\nWe are looking for a Payroll Specialist II to join our Payroll team and support our growing international workforce. This role is a great opportunity for someone early in their career or someone who is looking to re-enter the workforce after a career break. We are seeking a candidate who is eager to learn, grow, and gain exposure to global payroll operations and compliance. You will play a key role in ensuring employees across countries like the United States, India, Mexico, and the Philippines are paid accurately based on their time worked, including overtime, shift premiums, and other pay rules. If you enjoy problem-solving, working with data, and learning how systems and processes come together this role is for you.\nWhat You’ll Do\nTime & Attendance Operations\nYou will serve as a key administrator for our time tracking systems, preserving the integrity of our global workforce data. Your day-to-day will involve auditing employee time entries for accuracy and completeness. When issues arise—such as missing punches, timecard discrepancies, or pending manager approvals—you will be the go-to person to resolve them, ensuring a seamless flow of data.\nSupport Global Payroll Excellence\nYou will support our global payroll cycles by validating time data before it is processed. This includes ensuring employees are compensated correctly based on different factors, including total hours worked, complex overtime rules, and various shift differentials like night shift premiums.\nCompliance & Global Pay Rules\nIn this role, you will become an expert in the labor requirements of multiple regions. You will learn and support the specific time tracking and pay rules for the US, Mexico, Philippines, and India, assisting the team in maintaining strict compliance with local labor laws and internal policies.\nEmpower Teams through Training & Support\nYou will act as the face of time and attendance for our staff. From supporting the onboarding of new hires to coordinating training sessions for managers, you’ll teach teams how to navigate our systems—covering everything from the basics of clocking in and out to the nuances of pay rules. You will serve as a dedicated point of contact for any attendance-related inquiries.\nDrive Systems & Process Improvement\nWe believe in constant evolution. You will partner with Payroll and HR teams to identify bottlenecks and improve our time tracking workflows. Whether you are testing and implementing new system updates or collaborating with external vendors to enhance configurations, your input will help scale our operations.\nDeliver Reporting & Strategic Insights\nYour work will provide the data-driven insights needed for leadership to make informed decisions. You will assist in preparing comprehensive reports on overtime trends, attendance patterns, and exceptions. Additionally, you will play a supportive role in audits and internal reviews, ensuring our records remain \"audit-ready\" at all times.\nWhat You Bring\n2 years of experience in Payroll, HR Operations, or data/process roles\nStrong attention to detail and accuracy \nExperience working with systems, data, and spreadsheets \nComfortable with international payroll nuances and time-tracking systems.\nStrong communication skills for interacting with global stakeholders.• High attention to detail and ability to work independently during the evening shift.\n","description":"<p>Job Title: Payroll Specialist II</p>\n<p>Location: India (Remote)</p>\n<p>Shift: 4:30PM to 1:30 AM</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</p>\n<p><strong>Our People</strong></p>\n<p>With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Who You Are</strong></p>\n<p>We are looking for a <strong>Payroll Specialist II </strong>to join our Payroll team and support our growing international workforce. This role is a great opportunity for someone early in their career or someone who is looking to re-enter the workforce after a career break. We are seeking a candidate who is eager to learn, grow, and gain exposure to global payroll operations and compliance. You will play a key role in ensuring employees across countries like the United States, India, Mexico, and the Philippines are paid accurately based on their time worked, including overtime, shift premiums, and other pay rules. If you enjoy problem-solving, working with data, and learning how systems and processes come together this role is for you.</p>\n<p><strong>What You’ll Do</strong></p>\n<p><strong>Time &amp; Attendance Operations</strong></p>\n<p>You will serve as a key administrator for our time tracking systems, preserving the integrity of our global workforce data. Your day-to-day will involve auditing employee time entries for accuracy and completeness. When issues arise—such as missing punches, timecard discrepancies, or pending manager approvals—you will be the go-to person to resolve them, ensuring a seamless flow of data.</p>\n<p><strong>Support Global Payroll Excellence</strong></p>\n<p>You will support our global payroll cycles by validating time data before it is processed. This includes ensuring employees are compensated correctly based on different factors, including total hours worked, complex overtime rules, and various shift differentials like night shift premiums.</p>\n<p><strong>Compliance &amp; Global Pay Rules</strong></p>\n<p>In this role, you will become an expert in the labor requirements of multiple regions. You will learn and support the specific time tracking and pay rules for the US, Mexico, Philippines, and India, assisting the team in maintaining strict compliance with local labor laws and internal policies.</p>\n<p><strong>Empower Teams through Training &amp; Support</strong></p>\n<p>You will act as the face of time and attendance for our staff. From supporting the onboarding of new hires to coordinating training sessions for managers, you’ll teach teams how to navigate our systems—covering everything from the basics of clocking in and out to the nuances of pay rules. You will serve as a dedicated point of contact for any attendance-related inquiries.</p>\n<p><strong>Drive Systems &amp; Process Improvement</strong></p>\n<p>We believe in constant evolution. You will partner with Payroll and HR teams to identify bottlenecks and improve our time tracking workflows. Whether you are testing and implementing new system updates or collaborating with external vendors to enhance configurations, your input will help scale our operations.</p>\n<p><strong>Deliver Reporting &amp; Strategic Insights</strong></p>\n<p>Your work will provide the data-driven insights needed for leadership to make informed decisions. You will assist in preparing comprehensive reports on overtime trends, attendance patterns, and exceptions. Additionally, you will play a supportive role in audits and internal reviews, ensuring our records remain \"audit-ready\" at all times.</p>\n<p><strong>What You Bring</strong></p>\n<ul>\n<li>2 years of experience in Payroll, HR Operations, or data/process roles</li>\n<li>Strong attention to detail and accuracy&nbsp;</li>\n<li>Experience working with systems, data, and spreadsheets&nbsp;</li>\n<li>Comfortable with international payroll nuances and time-tracking systems.</li>\n<li>Strong communication skills for interacting with global stakeholders.• High attention to detail and ability to work independently during the evening shift.</li>\n</ul>","id":"bc51406c-3c00-4475-b9ba-fb077f11c824","lists":[],"text":"Payroll Specialist II","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p>Job Title: Payroll Specialist II</p>\n<p>Location: India (Remote)</p>\n<p>Shift: 4:30PM to 1:30 AM</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</p>\n<p><strong>Our People</strong></p>\n<p>With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Who You Are</strong></p>\n<p>We are looking for a <strong>Payroll Specialist II </strong>to join our Payroll team and support our growing international workforce. This role is a great opportunity for someone early in their career or someone who is looking to re-enter the workforce after a career break. We are seeking a candidate who is eager to learn, grow, and gain exposure to global payroll operations and compliance. You will play a key role in ensuring employees across countries like the United States, India, Mexico, and the Philippines are paid accurately based on their time worked, including overtime, shift premiums, and other pay rules. If you enjoy problem-solving, working with data, and learning how systems and processes come together this role is for you.</p>\n<p><strong>What You&rsquo;ll Do</strong></p>\n<p><strong>Time &amp; Attendance Operations</strong></p>\n<p>You will serve as a key administrator for our time tracking systems, preserving the integrity of our global workforce data. Your day-to-day will involve auditing employee time entries for accuracy and completeness. When issues arise&mdash;such as missing punches, timecard discrepancies, or pending manager approvals&mdash;you will be the go-to person to resolve them, ensuring a seamless flow of data.</p>\n<p><strong>Support Global Payroll Excellence</strong></p>\n<p>You will support our global payroll cycles by validating time data before it is processed. This includes ensuring employees are compensated correctly based on different factors, including total hours worked, complex overtime rules, and various shift differentials like night shift premiums.</p>\n<p><strong>Compliance &amp; Global Pay Rules</strong></p>\n<p>In this role, you will become an expert in the labor requirements of multiple regions. You will learn and support the specific time tracking and pay rules for the US, Mexico, Philippines, and India, assisting the team in maintaining strict compliance with local labor laws and internal policies.</p>\n<p><strong>Empower Teams through Training &amp; Support</strong></p>\n<p>You will act as the face of time and attendance for our staff. From supporting the onboarding of new hires to coordinating training sessions for managers, you&rsquo;ll teach teams how to navigate our systems&mdash;covering everything from the basics of clocking in and out to the nuances of pay rules. You will serve as a dedicated point of contact for any attendance-related inquiries.</p>\n<p><strong>Drive Systems &amp; Process Improvement</strong></p>\n<p>We believe in constant evolution. You will partner with Payroll and HR teams to identify bottlenecks and improve our time tracking workflows. Whether you are testing and implementing new system updates or collaborating with external vendors to enhance configurations, your input will help scale our operations.</p>\n<p><strong>Deliver Reporting &amp; Strategic Insights</strong></p>\n<p>Your work will provide the data-driven insights needed for leadership to make informed decisions. You will assist in preparing comprehensive reports on overtime trends, attendance patterns, and exceptions. Additionally, you will play a supportive role in audits and internal reviews, ensuring our records remain \"audit-ready\" at all times.</p>\n<p><strong>What You Bring</strong></p>\n<ul>\n<li>2 years of experience in Payroll, HR Operations, or data/process roles</li>\n<li>Strong attention to detail and accuracy&nbsp;</li>\n<li>Experience working with systems, data, and spreadsheets&nbsp;</li>\n<li>Comfortable with international payroll nuances and time-tracking systems.</li>\n<li>Strong communication skills for interacting with global stakeholders.&bull; High attention to detail and ability to work independently during the evening shift.</li>\n</ul>","descriptionBodyPlain":"Job Title: Payroll Specialist II\nLocation: India (Remote)\nShift: 4:30PM to 1:30 AM\nAbout Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nWho You Are\nWe are looking for a Payroll Specialist II to join our Payroll team and support our growing international workforce. This role is a great opportunity for someone early in their career or someone who is looking to re-enter the workforce after a career break. We are seeking a candidate who is eager to learn, grow, and gain exposure to global payroll operations and compliance. You will play a key role in ensuring employees across countries like the United States, India, Mexico, and the Philippines are paid accurately based on their time worked, including overtime, shift premiums, and other pay rules. If you enjoy problem-solving, working with data, and learning how systems and processes come together this role is for you.\nWhat You’ll Do\nTime & Attendance Operations\nYou will serve as a key administrator for our time tracking systems, preserving the integrity of our global workforce data. Your day-to-day will involve auditing employee time entries for accuracy and completeness. When issues arise—such as missing punches, timecard discrepancies, or pending manager approvals—you will be the go-to person to resolve them, ensuring a seamless flow of data.\nSupport Global Payroll Excellence\nYou will support our global payroll cycles by validating time data before it is processed. This includes ensuring employees are compensated correctly based on different factors, including total hours worked, complex overtime rules, and various shift differentials like night shift premiums.\nCompliance & Global Pay Rules\nIn this role, you will become an expert in the labor requirements of multiple regions. You will learn and support the specific time tracking and pay rules for the US, Mexico, Philippines, and India, assisting the team in maintaining strict compliance with local labor laws and internal policies.\nEmpower Teams through Training & Support\nYou will act as the face of time and attendance for our staff. From supporting the onboarding of new hires to coordinating training sessions for managers, you’ll teach teams how to navigate our systems—covering everything from the basics of clocking in and out to the nuances of pay rules. You will serve as a dedicated point of contact for any attendance-related inquiries.\nDrive Systems & Process Improvement\nWe believe in constant evolution. You will partner with Payroll and HR teams to identify bottlenecks and improve our time tracking workflows. Whether you are testing and implementing new system updates or collaborating with external vendors to enhance configurations, your input will help scale our operations.\nDeliver Reporting & Strategic Insights\nYour work will provide the data-driven insights needed for leadership to make informed decisions. You will assist in preparing comprehensive reports on overtime trends, attendance patterns, and exceptions. Additionally, you will play a supportive role in audits and internal reviews, ensuring our records remain \"audit-ready\" at all times.\nWhat You Bring\n2 years of experience in Payroll, HR Operations, or data/process roles\nStrong attention to detail and accuracy \nExperience working with systems, data, and spreadsheets \nComfortable with international payroll nuances and time-tracking systems.\nStrong communication skills for interacting with global stakeholders.• High attention to detail and ability to work independently during the evening shift.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/bc51406c-3c00-4475-b9ba-fb077f11c824","applyUrl":"https://jobs.lever.co/gohighlevel/bc51406c-3c00-4475-b9ba-fb077f11c824/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Finance","location":"India","team":"Procurement","allLocations":["India"]},"createdAt":1778668960878,"descriptionPlain":"About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nAbout the role: \nThis is a high-visibility, high-impact individual contributor role at the center of how the Procurement function communicates value to leadership. The Procurement Analytics Manager will serve as the single source of truth for procurement performance data — owning everything from savings methodology design to vendor scorecards, strategic initiative dashboards, and executive reporting.\nYou don’t just report numbers - you interpret trends, identify gaps, and highlight opportunities. You balance attention to detail with the ability to move quickly and communicate insights clearly to stakeholders.\nThis is not a back-office reporting role. The person in this seat will partner directly with Finance, Legal, IT, HR, and business stakeholders, and will be expected to influence spending decisions — not just describe them. We need someone who is equally comfortable building a savings model from scratch, running a vendor QBR, and presenting spend insights to Finance senior leadership.\n","description":"<div>\n<p><strong>About us<br></strong>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</p>\n<p>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our people<br></strong>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our impact<br></strong>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n</div>\n<div><strong>About the role:&nbsp;</strong></div>\n<div>\n<p>This is a high-visibility, high-impact individual contributor role at the center of how the Procurement function communicates value to leadership. The Procurement Analytics Manager will serve as the single source of truth for procurement performance data — owning everything from savings methodology design to vendor scorecards, strategic initiative dashboards, and executive reporting.</p>\n<p>You don’t just report numbers - you interpret trends, identify gaps, and highlight opportunities. You balance attention to detail with the ability to move quickly and communicate insights clearly to stakeholders.</p>\n<p>This is not a back-office reporting role. The person in this seat will partner directly with Finance, Legal, IT, HR, and business stakeholders, and will be expected to influence spending decisions — not just describe them. We need someone who is equally comfortable building a savings model from scratch, running a vendor QBR, and presenting spend insights to Finance senior leadership.</p>\n</div>","id":"28917582-2c96-4e5a-a1f9-2225aaad62be","lists":[{"text":"What You Will Do:","content":"<div>\n\n<li>\n<p>Procurement savings tracking &amp; reporting</p>\n\n</li><li>\n<p>Track and report procurement savings across categories and initiatives</p>\n</li>\n<li>\n<p>Build and maintain spend dashboards and recurring reports across all categories — IT/SaaS, Corp Services, Contingent Workforce, Facilities</p>\n</li>\n<li>\n<p>CFO-ready reporting — Produce monthly and quarterly spend summaries with variance analysis, commentary, and forward pipeline estimates</p>\n</li>\n<li>\n<p>Audit readiness — Maintain evidence trails for the spend incurred; support internal audit and SOC 2 reviews on procurement controls</p>\n</li>\n\n\n\n\n<li>\n<p>Vendor performance management</p>\n\n</li><li>\n<p>Scorecard framework — Design and operationalize a vendor performance scorecard covering SLA, quality, risk, responsiveness, and strategic value</p>\n</li>\n<li>\n<p>QBR support — Prepare data packages for quarterly business reviews with Tier 1 vendors; track action items and commitments</p>\n</li>\n<li>\n<p>Risk dashboards — Monitor vendor health signals such as concentration risk, financial stability, geographic exposure, and surface issues proactively</p>\n</li>\n<li>\n<p>Onboarding metrics — Track vendor onboarding cycle times and flag bottlenecks; partner with the Vendor Management team on data quality</p>\n</li>\n\n\n\n\n<li>\n<p>Spend analytics &amp; category intelligence</p>\n\n</li><li>\n<p>Spend cube ownership — Build and maintain the category taxonomy, classify spend into a clean, consistent hierarchy</p>\n</li>\n<li>\n<p>Maverick spend analysis — Identify off-contract and unapproved spend; quantify the leakage and support remediation</p>\n</li>\n<li>\n<p>Category benchmarks — Research market price benchmarks for key categories; feed insights into sourcing strategy</p>\n</li>\n<li>\n<p>Demand analytics — Analyze PO patterns, requisition volumes, and approval cycle times to identify process inefficiencies</p>\n</li>\n\n\n\n\n<li>\n<p>Strategic initiative &amp; pipeline tracking</p>\n\n</li><li>\n<p>Milestone tracking — Own the project status layer: RAG indicators, due dates, owners, and blockers; keep the Procurement updates current</p>\n</li>\n<li>\n<p>Savings realization bridge — Connect initiative completion to realized savings; close the loop between pipeline and actuals in the tracker</p>\n</li>\n<li>\n<p>Executive decks — Build the monthly Procurement Leadership Review deck; own the narrative, data accuracy, and visual quality</p>\n</li>\n\n\n\n\n<li>\n<p>Cross-functional collaboration &amp; stakeholder reporting</p>\n\n</li><li>\n<p>Finance partnership — Provide procurement accruals data, support month-end close, reconcile PO vs. invoice variances</p>\n</li>\n<li>\n<p>Business stakeholder reporting — Deliver category spend summaries to department heads; support budget planning with historical spend data</p>\n</li>\n<li>\n<p>IT systems liaison — Work with IT and Finance Systems to ensure clean data flows from ERP/P2P tools into reporting layers</p>\n</li>\n\n\n\n\n<li>\n<p>Systems, automation &amp; self-service analytics</p>\n\n</li><li>\n<p>BI platform ownership — Own the procurement analytics layer in Power BI / Tableau / Looker — build, maintain, and iterate on dashboards</p>\n</li>\n<li>\n<p>Automation — Eliminate manual reporting through scripting and scheduled refreshes; target 80% of recurring reports running automatically</p>\n</li>\n\n\n\n</div>"},{"text":"What You Bring:","content":"<div>\n\n<li>\n<p>8 years in procurement analytics, spend analysis, supply chain reporting, or a closely adjacent Finance/BI role</p>\n</li>\n<li>\n<p>Demonstrated experience building savings trackers, vendor scorecards, and spend analytics from scratch — not just maintaining inherited models</p>\n</li>\n<li>\n<p>Technical skills: Advanced Excel / Google Sheets (pivot models, VLOOKUP/XLOOKUP, dynamic arrays), SQL (comfortable writing and optimizing queries against ERP and P2P data), and Tableau.</p>\n</li>\n<li>\n<p>Prior exposure to a SaaS or high-growth technology company strongly preferred</p>\n</li>\n<li>\n<p>Experience presenting to senior leadership (CFO, COO, VP level); comfortable fielding questions and defending methodology under pressure</p>\n</li>\n<li>\n<p>Track record of working across Finance, Legal, IT, and business functions — not just within procurement</p>\n</li>\n<li>\n<p>Bachelor’s degree in Technology or Engineering is a plus</p>\n</li>\n<li>\n<p>Experience working in a global organization with peers in multiple countries and time zones, and possessing strong stakeholder management skills.</p>\n</li>\n<li>\n<p>Excellent verbal and written communication skills with the ability to collaborate effectively across departments and interact with senior leadership.</p>\n</li>\n<li>\n<p>Extremely detail-oriented, highly organized, and able to balance multiple projects and thrive in a fast-paced environment.</p>\n</li>\n\n</div>"}],"text":"Procurement Analytics Lead","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About us<br></strong>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</p>\n<p>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our people<br></strong>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our impact<br></strong>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n</div>\n<div><strong>About the role:&nbsp;</strong></div>\n<div>\n<p>This is a high-visibility, high-impact individual contributor role at the center of how the Procurement function communicates value to leadership. The Procurement Analytics Manager will serve as the single source of truth for procurement performance data &mdash; owning everything from savings methodology design to vendor scorecards, strategic initiative dashboards, and executive reporting.</p>\n<p>You don&rsquo;t just report numbers - you interpret trends, identify gaps, and highlight opportunities. You balance attention to detail with the ability to move quickly and communicate insights clearly to stakeholders.</p>\n<p>This is not a back-office reporting role. The person in this seat will partner directly with Finance, Legal, IT, HR, and business stakeholders, and will be expected to influence spending decisions &mdash; not just describe them. We need someone who is equally comfortable building a savings model from scratch, running a vendor QBR, and presenting spend insights to Finance senior leadership.</p>\n</div>","descriptionBodyPlain":"About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nAbout the role: \nThis is a high-visibility, high-impact individual contributor role at the center of how the Procurement function communicates value to leadership. The Procurement Analytics Manager will serve as the single source of truth for procurement performance data — owning everything from savings methodology design to vendor scorecards, strategic initiative dashboards, and executive reporting.\nYou don’t just report numbers - you interpret trends, identify gaps, and highlight opportunities. You balance attention to detail with the ability to move quickly and communicate insights clearly to stakeholders.\nThis is not a back-office reporting role. The person in this seat will partner directly with Finance, Legal, IT, HR, and business stakeholders, and will be expected to influence spending decisions — not just describe them. We need someone who is equally comfortable building a savings model from scratch, running a vendor QBR, and presenting spend insights to Finance senior leadership.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/28917582-2c96-4e5a-a1f9-2225aaad62be","applyUrl":"https://jobs.lever.co/gohighlevel/28917582-2c96-4e5a-a1f9-2225aaad62be/apply"},{"additionalPlain":"Equal Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review ourPrivacy Policy before submitting your application.\n \n#LI-Remote #LI-TN1\n","additional":"<div>\n<div><strong>Equal Employment Opportunity Information</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>We encourage you to review our<strong> <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></strong> before submitting your application.</div>\n<div>&nbsp;</div>\n<div>#LI-Remote #LI-TN1</div>\n</div>","categories":{"commitment":"Employee India","department":"Marketing","location":"India","team":"Product Marketing","allLocations":["India"]},"createdAt":1777015381019,"descriptionPlain":"Reports To: Manager, Product Marketing\nLocation: India, Remote\nSchedule:  2PM - 11PM IST\nAbout Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are\nWe’re seeking a dynamic Product Marketing Associate passionate about all aspects of product marketing. You thrive when refining and optimizing marketing workflows, coordinating webinars and marketing communities, managing schedules and automations, building compelling presentation decks, and supporting cross-functional initiatives.\nYou are driven to become a true product expert on the HighLevel platform and can translate that expertise into impactful marketing programs.\nThis role is ideal for someone who takes ownership, moves fast, and brings both structured execution and emerging strategic thinking to their work.\nWhat You’ll Be Doing\nContent Creation Operations\nManage logistical tracking and coordination to ensure Content Army creators receive timely assignments\nOversee payment coordination and track performance metrics\nIdentify opportunities to improve workflows and efficiency\nEvent & Webinar Coordination\nCoordinate Product Marketing events including Town Halls, webinars, and partner sessions\nManage end-to-end event logistics including scheduling, presenter coordination, and follow-ups\nCampaign & Project Management\nManage execution of marketing campaigns including events, drip campaigns, and landing pages\nBuild and maintain marketing automations and workflows within HighLevel\nManage project timelines, dependencies, and multiple initiatives simultaneously\nPresentations & Enablement\nBuild high-quality, on-brand presentation decks\nDevelop and maintain product marketing collateral such as one-pagers, blogs, and comparison docs\nProduct Expertise & In-App Marketing\nDevelop strong working knowledge of the HighLevel platform\nBuild in-app marketing experiences (Pendo) to drive adoption and engagement\nAct as a reliable product knowledge resource for internal teams\n \nWhat You’ll Bring\nProficiency in leveraging AI tools (ChatGPT, Claude, Gemini)\nStrong organizational skills with ability to independently execute\nAbility to think from a customer perspective\nStrong project management capabilities\nClear and effective communication skills\nAbility to operate in a fast-paced environment with moderate ambiguity\nExperience/Education/Certifications Required\nUp to 2 years of experience using HighLevel products/services\nUp to 2 years of marketing experience\n1  year of project management experience\nExperience with tools like ClickUp, Asana, HubSpot, Pendo, GA4, etc.\nCompetencies\nWritten CommunicationWrites clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs.\nCustomer ObsessedResponds to customer needs; seeks feedback; supports service excellence.\nProfessionalismDemonstrates accountability, respect, and composure under pressure.\nBias for ActionTakes initiative, supports team goals, and collaborates effectively.\nDependabilityFollows instructions, meets deadlines, and communicates proactively.\n","description":"<div>\n<p><strong>Reports To:&nbsp;</strong>Manager, Product Marketing</p>\n<p><strong>Location</strong>: India, Remote</p>\n<p><strong>Schedule:&nbsp;</strong>&nbsp;2PM - 11PM IST</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who You Are</strong></p>\n<p>We’re seeking a dynamic Product Marketing Associate passionate about all aspects of product marketing. You thrive when refining and optimizing marketing workflows, coordinating webinars and marketing communities, managing schedules and automations, building compelling presentation decks, and supporting cross-functional initiatives.</p>\n<p>You are driven to become a true product expert on the HighLevel platform and can translate that expertise into impactful marketing programs.</p>\n<p>This role is ideal for someone who takes ownership, moves fast, and brings both structured execution and emerging strategic thinking to their work.</p>\n<p><strong>What You’ll Be Doing</strong></p>\n<p><strong>Content Creation Operations</strong></p>\n<ul>\n<li>Manage logistical tracking and coordination to ensure Content Army creators receive timely assignments</li>\n<li>Oversee payment coordination and track performance metrics</li>\n<li>Identify opportunities to improve workflows and efficiency</li>\n</ul>\n<p><strong>Event &amp; Webinar Coordination</strong></p>\n<ul>\n<li>Coordinate Product Marketing events including Town Halls, webinars, and partner sessions</li>\n<li>Manage end-to-end event logistics including scheduling, presenter coordination, and follow-ups</li>\n</ul>\n<p><strong>Campaign &amp; Project Management</strong></p>\n<ul>\n<li>Manage execution of marketing campaigns including events, drip campaigns, and landing pages</li>\n<li>Build and maintain marketing automations and workflows within HighLevel</li>\n<li>Manage project timelines, dependencies, and multiple initiatives simultaneously</li>\n</ul>\n<p><strong>Presentations &amp; Enablement</strong></p>\n<ul>\n<li>Build high-quality, on-brand presentation decks</li>\n<li>Develop and maintain product marketing collateral such as one-pagers, blogs, and comparison docs</li>\n</ul>\n<p><strong>Product Expertise &amp; In-App Marketing</strong></p>\n<ul>\n<li>Develop strong working knowledge of the HighLevel platform</li>\n<li>Build in-app marketing experiences (Pendo) to drive adoption and engagement</li>\n<li>Act as a reliable product knowledge resource for internal teams</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>What You’ll Bring</strong></p>\n<ul>\n<li>Proficiency in leveraging AI tools (ChatGPT, Claude, Gemini)</li>\n<li>Strong organizational skills with ability to independently execute</li>\n<li>Ability to think from a customer perspective</li>\n<li>Strong project management capabilities</li>\n<li>Clear and effective communication skills</li>\n<li>Ability to operate in a fast-paced environment with moderate ambiguity</li>\n</ul>\n<p><strong>Experience/Education/Certifications Required</strong></p>\n<ul>\n<li>Up to 2 years of experience using HighLevel products/services</li>\n<li>Up to 2 years of marketing experience</li>\n<li>1&nbsp; year of project management experience</li>\n<li>Experience with tools like ClickUp, Asana, HubSpot, Pendo, GA4, etc.</li>\n</ul>\n<p><strong>Competencies</strong></p>\n<ul>\n<li><strong>Written Communication<br></strong>Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs.</li>\n<li><strong>Customer Obsessed<br></strong>Responds to customer needs; seeks feedback; supports service excellence.</li>\n<li><strong>Professionalism<br></strong>Demonstrates accountability, respect, and composure under pressure.</li>\n<li><strong>Bias for Action<br></strong>Takes initiative, supports team goals, and collaborates effectively.</li>\n<li><strong>Dependability<br></strong>Follows instructions, meets deadlines, and communicates proactively.</li>\n</ul>\n</div>","id":"7a0a301c-5941-4934-8549-a1de5161dc33","lists":[],"text":"Product Marketing Associate I","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>Reports To:&nbsp;</strong>Manager, Product Marketing</p>\n<p><strong>Location</strong>: India, Remote</p>\n<p><strong>Schedule:&nbsp;</strong>&nbsp;2PM - 11PM IST</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who You Are</strong></p>\n<p>We&rsquo;re seeking a dynamic Product Marketing Associate passionate about all aspects of product marketing. You thrive when refining and optimizing marketing workflows, coordinating webinars and marketing communities, managing schedules and automations, building compelling presentation decks, and supporting cross-functional initiatives.</p>\n<p>You are driven to become a true product expert on the HighLevel platform and can translate that expertise into impactful marketing programs.</p>\n<p>This role is ideal for someone who takes ownership, moves fast, and brings both structured execution and emerging strategic thinking to their work.</p>\n<p><strong>What You&rsquo;ll Be Doing</strong></p>\n<p><strong>Content Creation Operations</strong></p>\n<ul>\n<li>Manage logistical tracking and coordination to ensure Content Army creators receive timely assignments</li>\n<li>Oversee payment coordination and track performance metrics</li>\n<li>Identify opportunities to improve workflows and efficiency</li>\n</ul>\n<p><strong>Event &amp; Webinar Coordination</strong></p>\n<ul>\n<li>Coordinate Product Marketing events including Town Halls, webinars, and partner sessions</li>\n<li>Manage end-to-end event logistics including scheduling, presenter coordination, and follow-ups</li>\n</ul>\n<p><strong>Campaign &amp; Project Management</strong></p>\n<ul>\n<li>Manage execution of marketing campaigns including events, drip campaigns, and landing pages</li>\n<li>Build and maintain marketing automations and workflows within HighLevel</li>\n<li>Manage project timelines, dependencies, and multiple initiatives simultaneously</li>\n</ul>\n<p><strong>Presentations &amp; Enablement</strong></p>\n<ul>\n<li>Build high-quality, on-brand presentation decks</li>\n<li>Develop and maintain product marketing collateral such as one-pagers, blogs, and comparison docs</li>\n</ul>\n<p><strong>Product Expertise &amp; In-App Marketing</strong></p>\n<ul>\n<li>Develop strong working knowledge of the HighLevel platform</li>\n<li>Build in-app marketing experiences (Pendo) to drive adoption and engagement</li>\n<li>Act as a reliable product knowledge resource for internal teams</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>What You&rsquo;ll Bring</strong></p>\n<ul>\n<li>Proficiency in leveraging AI tools (ChatGPT, Claude, Gemini)</li>\n<li>Strong organizational skills with ability to independently execute</li>\n<li>Ability to think from a customer perspective</li>\n<li>Strong project management capabilities</li>\n<li>Clear and effective communication skills</li>\n<li>Ability to operate in a fast-paced environment with moderate ambiguity</li>\n</ul>\n<p><strong>Experience/Education/Certifications Required</strong></p>\n<ul>\n<li>Up to 2 years of experience using HighLevel products/services</li>\n<li>Up to 2 years of marketing experience</li>\n<li>1&nbsp; year of project management experience</li>\n<li>Experience with tools like ClickUp, Asana, HubSpot, Pendo, GA4, etc.</li>\n</ul>\n<p><strong>Competencies</strong></p>\n<ul>\n<li><strong>Written Communication<br></strong>Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs.</li>\n<li><strong>Customer Obsessed<br></strong>Responds to customer needs; seeks feedback; supports service excellence.</li>\n<li><strong>Professionalism<br></strong>Demonstrates accountability, respect, and composure under pressure.</li>\n<li><strong>Bias for Action<br></strong>Takes initiative, supports team goals, and collaborates effectively.</li>\n<li><strong>Dependability<br></strong>Follows instructions, meets deadlines, and communicates proactively.</li>\n</ul>\n</div>","descriptionBodyPlain":"Reports To: Manager, Product Marketing\nLocation: India, Remote\nSchedule:  2PM - 11PM IST\nAbout Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are\nWe’re seeking a dynamic Product Marketing Associate passionate about all aspects of product marketing. You thrive when refining and optimizing marketing workflows, coordinating webinars and marketing communities, managing schedules and automations, building compelling presentation decks, and supporting cross-functional initiatives.\nYou are driven to become a true product expert on the HighLevel platform and can translate that expertise into impactful marketing programs.\nThis role is ideal for someone who takes ownership, moves fast, and brings both structured execution and emerging strategic thinking to their work.\nWhat You’ll Be Doing\nContent Creation Operations\nManage logistical tracking and coordination to ensure Content Army creators receive timely assignments\nOversee payment coordination and track performance metrics\nIdentify opportunities to improve workflows and efficiency\nEvent & Webinar Coordination\nCoordinate Product Marketing events including Town Halls, webinars, and partner sessions\nManage end-to-end event logistics including scheduling, presenter coordination, and follow-ups\nCampaign & Project Management\nManage execution of marketing campaigns including events, drip campaigns, and landing pages\nBuild and maintain marketing automations and workflows within HighLevel\nManage project timelines, dependencies, and multiple initiatives simultaneously\nPresentations & Enablement\nBuild high-quality, on-brand presentation decks\nDevelop and maintain product marketing collateral such as one-pagers, blogs, and comparison docs\nProduct Expertise & In-App Marketing\nDevelop strong working knowledge of the HighLevel platform\nBuild in-app marketing experiences (Pendo) to drive adoption and engagement\nAct as a reliable product knowledge resource for internal teams\n \nWhat You’ll Bring\nProficiency in leveraging AI tools (ChatGPT, Claude, Gemini)\nStrong organizational skills with ability to independently execute\nAbility to think from a customer perspective\nStrong project management capabilities\nClear and effective communication skills\nAbility to operate in a fast-paced environment with moderate ambiguity\nExperience/Education/Certifications Required\nUp to 2 years of experience using HighLevel products/services\nUp to 2 years of marketing experience\n1  year of project management experience\nExperience with tools like ClickUp, Asana, HubSpot, Pendo, GA4, etc.\nCompetencies\nWritten CommunicationWrites clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs.\nCustomer ObsessedResponds to customer needs; seeks feedback; supports service excellence.\nProfessionalismDemonstrates accountability, respect, and composure under pressure.\nBias for ActionTakes initiative, supports team goals, and collaborates effectively.\nDependabilityFollows instructions, meets deadlines, and communicates proactively.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/7a0a301c-5941-4934-8549-a1de5161dc33","applyUrl":"https://jobs.lever.co/gohighlevel/7a0a301c-5941-4934-8549-a1de5161dc33/apply"},{"additionalPlain":"Equal Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review ourPrivacy Policy before submitting your application.\n \n#LI-Remote #LI-TN1\n","additional":"<div>\n<div><strong>Equal Employment Opportunity Information</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>We encourage you to review our<strong> <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></strong> before submitting your application.</div>\n<div>&nbsp;</div>\n<div>#LI-Remote #LI-TN1</div>\n</div>","categories":{"commitment":"EOR Mexico","department":"Marketing","location":"Mexico","team":"Product Marketing","allLocations":["Mexico"]},"createdAt":1777016517319,"descriptionPlain":"Reports To: Manager, Product Marketing\nLocation: Mexico, Remote\nSchedule:  CST Hours\nAbout Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are: \nWe’re seeking a dynamic Product Marketing Coordinator passionate about all aspects of product marketing. You thrive when working on structured marketing workflows, supporting webinars and community initiatives, managing schedules and automations, and building presentation decks.\nYou are eager to grow into a product expert on the HighLevel platform and contribute to impactful marketing programs through strong execution and attention to detail.\nThis role is ideal for someone early in their career who is highly organized, dependable, and excited to learn in a fast-paced environment.\nWhat You’ll Be Doing\nContent Creation Operations\nSupport logistical tracking and coordination for Content Army video creators\nEnsure assignments are distributed on time and tracked accurately\nAssist with payment coordination and basic metrics tracking\nEvent & Webinar Coordination\nAssist in coordinating Product Marketing events including Town Halls, webinars, and partner sessions\nSupport scheduling, presenter coordination, and run-of-show documentation\nHelp execute post-event follow-ups\nCampaign & Project Management\nSupport execution of marketing campaigns including events, drip campaigns, and landing pages\nAssist in building and maintaining workflows within HighLevel\nTrack project timelines and dependencies across initiatives\nPresentations & Enablement\nCreate and format presentation decks for internal and external use\nSupport development of marketing collateral such as one-pagers and blogs\nProduct Expertise & In-App Marketing\nBuild foundational knowledge of the HighLevel platform\nStay updated on feature releases and product updates\nSupport in-app marketing initiatives (e.g., Pendo)\nWhat You’ll Bring\nEarly proficiency with AI tools (ChatGPT, Claude, Gemini)\nStrong organizational skills and attention to detail\nAbility to execute tasks with guidance\nInterest in marketing and product marketing\nAbility to manage multiple tasks in a fast-paced environment\nStrong written and collaboration skills\nExperience Required\n0–2 years of experience in marketing or related field\nFamiliarity with HighLevel platform is a plus\nProficiency with tools like ClickUp, Asana, or similar is a plus\nBasic exposure to marketing tools (HubSpot, GA4, etc.)\nCompetencies\nWritten Communication Writes clearly and informatively; tailors messaging for different audiences including leadership.\nCustomer Obsessed Deeply understands customer needs and incorporates feedback into strategy.\nProfessionalism Demonstrates leadership, accountability, and composure in high-pressure situations.\nBias for Action Drives initiatives independently, makes decisions quickly, and influences cross-functional teams.\nDependability\n Takes full ownership of outcomes, ensures delivery, and drives accountability across stakeholders.\n","description":"<p><strong>Reports To:&nbsp;</strong>Manager, Product Marketing</p>\n<p><strong>Location</strong>: Mexico, Remote</p>\n<p><strong>Schedule: </strong>&nbsp;CST Hours</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who You Are:&nbsp;</strong></p>\n<p>We’re seeking a dynamic Product Marketing Coordinator passionate about all aspects of product marketing. You thrive when working on structured marketing workflows, supporting webinars and community initiatives, managing schedules and automations, and building presentation decks.</p>\n<p>You are eager to grow into a product expert on the HighLevel platform and contribute to impactful marketing programs through strong execution and attention to detail.</p>\n<p>This role is ideal for someone early in their career who is highly organized, dependable, and excited to learn in a fast-paced environment.</p>\n<p><strong>What You’ll Be Doing</strong></p>\n<p><strong>Content Creation Operations</strong></p>\n<ul>\n<li>Support logistical tracking and coordination for Content Army video creators</li>\n<li>Ensure assignments are distributed on time and tracked accurately</li>\n<li>Assist with payment coordination and basic metrics tracking</li>\n</ul>\n<p><strong>Event &amp; Webinar Coordination</strong></p>\n<ul>\n<li>Assist in coordinating Product Marketing events including Town Halls, webinars, and partner sessions</li>\n<li>Support scheduling, presenter coordination, and run-of-show documentation</li>\n<li>Help execute post-event follow-ups</li>\n</ul>\n<p><strong>Campaign &amp; Project Management</strong></p>\n<ul>\n<li>Support execution of marketing campaigns including events, drip campaigns, and landing pages</li>\n<li>Assist in building and maintaining workflows within HighLevel</li>\n<li>Track project timelines and dependencies across initiatives</li>\n</ul>\n<p><strong>Presentations &amp; Enablement</strong></p>\n<ul>\n<li>Create and format presentation decks for internal and external use</li>\n<li>Support development of marketing collateral such as one-pagers and blogs</li>\n</ul>\n<p><strong>Product Expertise &amp; In-App Marketing</strong></p>\n<ul>\n<li>Build foundational knowledge of the HighLevel platform</li>\n<li>Stay updated on feature releases and product updates</li>\n<li>Support in-app marketing initiatives (e.g., Pendo)</li>\n</ul>\n<p><strong>What You’ll Bring</strong></p>\n<ul>\n<li>Early proficiency with AI tools (ChatGPT, Claude, Gemini)</li>\n<li>Strong organizational skills and attention to detail</li>\n<li>Ability to execute tasks with guidance</li>\n<li>Interest in marketing and product marketing</li>\n<li>Ability to manage multiple tasks in a fast-paced environment</li>\n<li>Strong written and collaboration skills</li>\n</ul>\n<p><strong>Experience Required</strong></p>\n<ul>\n<li>0–2 years of experience in marketing or related field</li>\n<li>Familiarity with HighLevel platform is a plus</li>\n<li>Proficiency with tools like ClickUp, Asana, or similar is a plus</li>\n<li>Basic exposure to marketing tools (HubSpot, GA4, etc.)</li>\n</ul>\n<p><strong>Competencies</strong></p>\n<ul>\n<li><strong>Written Communication<br></strong>&nbsp;Writes clearly and informatively; tailors messaging for different audiences including leadership.</li>\n<li><strong>Customer Obsessed<br></strong>&nbsp;Deeply understands customer needs and incorporates feedback into strategy.</li>\n<li><strong>Professionalism<br></strong>&nbsp;Demonstrates leadership, accountability, and composure in high-pressure situations.</li>\n<li><strong>Bias for Action<br></strong>&nbsp;Drives initiatives independently, makes decisions quickly, and influences cross-functional teams.</li>\n</ul>\n<p><strong>Dependability</strong></p>\n<p>&nbsp;Takes full ownership of outcomes, ensures delivery, and drives accountability across stakeholders.</p>","id":"0cb34edb-6a57-49b0-b77c-a22f029d82c5","lists":[],"text":"Product Marketing Coordinator","country":"MX","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>Reports To:&nbsp;</strong>Manager, Product Marketing</p>\n<p><strong>Location</strong>: Mexico, Remote</p>\n<p><strong>Schedule: </strong>&nbsp;CST Hours</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<p><strong>Who You Are:&nbsp;</strong></p>\n<p>We&rsquo;re seeking a dynamic Product Marketing Coordinator passionate about all aspects of product marketing. You thrive when working on structured marketing workflows, supporting webinars and community initiatives, managing schedules and automations, and building presentation decks.</p>\n<p>You are eager to grow into a product expert on the HighLevel platform and contribute to impactful marketing programs through strong execution and attention to detail.</p>\n<p>This role is ideal for someone early in their career who is highly organized, dependable, and excited to learn in a fast-paced environment.</p>\n<p><strong>What You&rsquo;ll Be Doing</strong></p>\n<p><strong>Content Creation Operations</strong></p>\n<ul>\n<li>Support logistical tracking and coordination for Content Army video creators</li>\n<li>Ensure assignments are distributed on time and tracked accurately</li>\n<li>Assist with payment coordination and basic metrics tracking</li>\n</ul>\n<p><strong>Event &amp; Webinar Coordination</strong></p>\n<ul>\n<li>Assist in coordinating Product Marketing events including Town Halls, webinars, and partner sessions</li>\n<li>Support scheduling, presenter coordination, and run-of-show documentation</li>\n<li>Help execute post-event follow-ups</li>\n</ul>\n<p><strong>Campaign &amp; Project Management</strong></p>\n<ul>\n<li>Support execution of marketing campaigns including events, drip campaigns, and landing pages</li>\n<li>Assist in building and maintaining workflows within HighLevel</li>\n<li>Track project timelines and dependencies across initiatives</li>\n</ul>\n<p><strong>Presentations &amp; Enablement</strong></p>\n<ul>\n<li>Create and format presentation decks for internal and external use</li>\n<li>Support development of marketing collateral such as one-pagers and blogs</li>\n</ul>\n<p><strong>Product Expertise &amp; In-App Marketing</strong></p>\n<ul>\n<li>Build foundational knowledge of the HighLevel platform</li>\n<li>Stay updated on feature releases and product updates</li>\n<li>Support in-app marketing initiatives (e.g., Pendo)</li>\n</ul>\n<p><strong>What You&rsquo;ll Bring</strong></p>\n<ul>\n<li>Early proficiency with AI tools (ChatGPT, Claude, Gemini)</li>\n<li>Strong organizational skills and attention to detail</li>\n<li>Ability to execute tasks with guidance</li>\n<li>Interest in marketing and product marketing</li>\n<li>Ability to manage multiple tasks in a fast-paced environment</li>\n<li>Strong written and collaboration skills</li>\n</ul>\n<p><strong>Experience Required</strong></p>\n<ul>\n<li>0&ndash;2 years of experience in marketing or related field</li>\n<li>Familiarity with HighLevel platform is a plus</li>\n<li>Proficiency with tools like ClickUp, Asana, or similar is a plus</li>\n<li>Basic exposure to marketing tools (HubSpot, GA4, etc.)</li>\n</ul>\n<p><strong>Competencies</strong></p>\n<ul>\n<li><strong>Written Communication<br></strong>&nbsp;Writes clearly and informatively; tailors messaging for different audiences including leadership.</li>\n<li><strong>Customer Obsessed<br></strong>&nbsp;Deeply understands customer needs and incorporates feedback into strategy.</li>\n<li><strong>Professionalism<br></strong>&nbsp;Demonstrates leadership, accountability, and composure in high-pressure situations.</li>\n<li><strong>Bias for Action<br></strong>&nbsp;Drives initiatives independently, makes decisions quickly, and influences cross-functional teams.</li>\n</ul>\n<p><strong>Dependability</strong></p>\n<p>&nbsp;Takes full ownership of outcomes, ensures delivery, and drives accountability across stakeholders.</p>","descriptionBodyPlain":"Reports To: Manager, Product Marketing\nLocation: Mexico, Remote\nSchedule:  CST Hours\nAbout Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are: \nWe’re seeking a dynamic Product Marketing Coordinator passionate about all aspects of product marketing. You thrive when working on structured marketing workflows, supporting webinars and community initiatives, managing schedules and automations, and building presentation decks.\nYou are eager to grow into a product expert on the HighLevel platform and contribute to impactful marketing programs through strong execution and attention to detail.\nThis role is ideal for someone early in their career who is highly organized, dependable, and excited to learn in a fast-paced environment.\nWhat You’ll Be Doing\nContent Creation Operations\nSupport logistical tracking and coordination for Content Army video creators\nEnsure assignments are distributed on time and tracked accurately\nAssist with payment coordination and basic metrics tracking\nEvent & Webinar Coordination\nAssist in coordinating Product Marketing events including Town Halls, webinars, and partner sessions\nSupport scheduling, presenter coordination, and run-of-show documentation\nHelp execute post-event follow-ups\nCampaign & Project Management\nSupport execution of marketing campaigns including events, drip campaigns, and landing pages\nAssist in building and maintaining workflows within HighLevel\nTrack project timelines and dependencies across initiatives\nPresentations & Enablement\nCreate and format presentation decks for internal and external use\nSupport development of marketing collateral such as one-pagers and blogs\nProduct Expertise & In-App Marketing\nBuild foundational knowledge of the HighLevel platform\nStay updated on feature releases and product updates\nSupport in-app marketing initiatives (e.g., Pendo)\nWhat You’ll Bring\nEarly proficiency with AI tools (ChatGPT, Claude, Gemini)\nStrong organizational skills and attention to detail\nAbility to execute tasks with guidance\nInterest in marketing and product marketing\nAbility to manage multiple tasks in a fast-paced environment\nStrong written and collaboration skills\nExperience Required\n0–2 years of experience in marketing or related field\nFamiliarity with HighLevel platform is a plus\nProficiency with tools like ClickUp, Asana, or similar is a plus\nBasic exposure to marketing tools (HubSpot, GA4, etc.)\nCompetencies\nWritten Communication Writes clearly and informatively; tailors messaging for different audiences including leadership.\nCustomer Obsessed Deeply understands customer needs and incorporates feedback into strategy.\nProfessionalism Demonstrates leadership, accountability, and composure in high-pressure situations.\nBias for Action Drives initiatives independently, makes decisions quickly, and influences cross-functional teams.\nDependability\n Takes full ownership of outcomes, ensures delivery, and drives accountability across stakeholders.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/0cb34edb-6a57-49b0-b77c-a22f029d82c5","applyUrl":"https://jobs.lever.co/gohighlevel/0cb34edb-6a57-49b0-b77c-a22f029d82c5/apply"},{"additionalPlain":"EEO Statement\nAt HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<h1>EEO Statement</h1>\n<div><span style=\"font-size: 16px;\">At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Polic</a>y before submitting your application.</span></div>","categories":{"commitment":"EE Full-Time","department":"Engineering","location":"India","team":"Revex","allLocations":["India"]},"createdAt":1776746712879,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n\nLearn more about us on our YouTube Channel or Blog Posts\nOur Blog Has a New Home :We’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster . \nAbout the Role\nAs a Senior Software Engineer, with deep expertise in Java/Golang/Node.js, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join our LC Phone Voice System, which provides capability for voice calling, IVR, SIP and much more. \nYou’ll be contributing in shaping the experience of our platform. You’ll solve complex challenges across frontend / backend architecture, performance, micro-frontends, and distributed backend systems. You’ll also work on resolving critical voice service issues, such as the carrier-level call blocking and SIP 603 errors reported by clients like Forever Freight Broker. You’ll contribute to overall growth and stability of the platform, collaborate closely with PMs and ensure exceptional user experiences at scale.\n\n\n","description":"<div>\n<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</p>\n<p><br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></p>\n<p><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Our Blog Has a New Home :</a></span>We’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster .&nbsp;</p>\n</div>\n<div>\n<div>\n<div>\n<p><strong>About the Role</strong></p>\n<p>As a Senior Software Engineer, with deep expertise in Java/Golang/Node.js, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join our LC Phone Voice System, which provides capability for voice calling, IVR, SIP and much more.&nbsp;</p>\n<p>You’ll be contributing in shaping the experience of our platform. You’ll solve complex challenges across frontend / backend architecture, performance, micro-frontends, and distributed backend systems. You’ll also work on resolving critical voice service issues, such as the carrier-level call blocking and SIP 603 errors reported by clients like Forever Freight Broker. You’ll contribute to overall growth and stability of the platform, collaborate closely with PMs and ensure exceptional user experiences at scale.</p>\n<p><br><br></p>\n</div>\n</div>\n</div>","id":"384b2340-7c0b-4806-a951-4fd261c78b12","lists":[{"text":"Responsibilities","content":"<div>\n\n<li>\n<p><strong>Own and contribute</strong> to architecture and development across products, driving technical excellence in both frontend and backend systems.</p>\n</li>\n<li>\n<p><strong>Develop and optimize backend API services</strong> with test-driven development including advanced caching and messaging for reliability and scalability.</p>\n</li>\n<li>\n<p><strong>Deliver high-quality frontend experiences</strong> using modern frameworks, with strong fundamentals in component-based architectures and state management.</p>\n</li>\n<li>\n<p><strong>Integrate and support observability, logging, and monitoring</strong> to ensure platform reliability and rapid incident response.</p>\n</li>\n<li>\n<p><strong>Ensure top-tier application security and compliance</strong>, applying best practices across frontend, backend, and API layers (authentication, authorization, rate-limiting, OWASP).</p>\n</li>\n<li>\n<p><strong>Leverage LLMs and AI tools</strong> to write, refactor, test, and debug code efficiently, implementing guardrails for reliability.</p>\n</li>\n<li>\n<p><strong>Participate in design reviews, deep dives, and on-call rotations</strong> to support a culture of accountability and operational excellence.</p>\n</li>\n\n</div>"},{"text":"","content":"<div>\n\n<li>\n<p><strong>4+ years of hands-on software engineering experience</strong> building and scaling robust backend systems and high-performance frontend applications.</p>\n</li>\n<li>\n<p><strong>Strong backend engineering and distributed system design skills</strong>, with hands-on experience in API development, data modeling, and systems architecture using Golang/Java/Node.js (NestJS preferred), TypeScript, PostgreSQL, MongoDB, and Redis.</p>\n</li>\n<li>\n<p><strong>Expertise in backend performance optimization</strong>, caching strategies, and event-driven architectures (e.g., Redis, Kafka, Pub/Sub).</p>\n</li>\n<li>\n<p><strong>Familiar with modern frontend frameworks</strong> (React, Vue, Angular), advanced UI engineering patterns, and CSS libraries like Bootstrap or Tailwind CSS.</p>\n</li>\n<li>\n<p><strong>Advanced experience with complex state management libraries</strong> (e.g., Redux, Vuex, MobX) and architectural design of large-scale application state.</p>\n</li>\n<li>\n<p>Proven track record of optimizing frontend performance and web vitals at scale, including experience with server-side rendering (SSR), edge, or hybrid rendering architectures.</p>\n</li>\n<li>\n<p><strong>Familiarity with frontend and backend observability</strong> - including monitoring, tracing, error tracking, and performance profiling in production (e.g., Grafana, Prometheus, Sentry, PostHog).</p>\n</li>\n<li>\n<p><strong>Strong understanding of security best practices</strong> across the full stack—including authentication, authorization, access control, secure data flow, and privacy compliance.</p>\n</li>\n<li>\n<p><strong>Excellent communication and cross-functional collaboration skills</strong>, able to drive complex initiatives, lead technical discussions, and mentor junior engineers.</p>\n</li>\n\n</div>"}],"salaryRange":{"min":0,"max":0,"currency":"INR","interval":"per-year-salary"},"text":"SDE III - Whatsapp Voice","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</p>\n<p><br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></p>\n<p><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Our Blog Has a New Home :</a></span>We&rsquo;ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster .&nbsp;</p>\n</div>\n<div>\n<div>\n<div>\n<p><strong>About the Role</strong></p>\n<p>As a Senior Software Engineer, with deep expertise in Java/Golang/Node.js, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You&rsquo;ll join our LC Phone Voice System, which provides capability for voice calling, IVR, SIP and much more.&nbsp;</p>\n<p>You&rsquo;ll be contributing in shaping the experience of our platform. You&rsquo;ll solve complex challenges across frontend / backend architecture, performance, micro-frontends, and distributed backend systems. You&rsquo;ll also work on resolving critical voice service issues, such as the carrier-level call blocking and SIP 603 errors reported by clients like Forever Freight Broker. You&rsquo;ll contribute to overall growth and stability of the platform, collaborate closely with PMs and ensure exceptional user experiences at scale.</p>\n<p><br><br></p>\n</div>\n</div>\n</div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n\nLearn more about us on our YouTube Channel or Blog Posts\nOur Blog Has a New Home :We’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster . \nAbout the Role\nAs a Senior Software Engineer, with deep expertise in Java/Golang/Node.js, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join our LC Phone Voice System, which provides capability for voice calling, IVR, SIP and much more. \nYou’ll be contributing in shaping the experience of our platform. You’ll solve complex challenges across frontend / backend architecture, performance, micro-frontends, and distributed backend systems. You’ll also work on resolving critical voice service issues, such as the carrier-level call blocking and SIP 603 errors reported by clients like Forever Freight Broker. You’ll contribute to overall growth and stability of the platform, collaborate closely with PMs and ensure exceptional user experiences at scale.\n\n\n","hostedUrl":"https://jobs.lever.co/gohighlevel/384b2340-7c0b-4806-a951-4fd261c78b12","applyUrl":"https://jobs.lever.co/gohighlevel/384b2340-7c0b-4806-a951-4fd261c78b12/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application.\n\n#LI-Remote #LI-JM1\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br></span>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.<br><br></div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-JM1</span></div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"SDET","allLocations":["India"]},"createdAt":1763012103874,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role:\nCustom Objects Team in HighLevel form the backbone of our data extensibility platform, enabling users to model and manage data beyond standard CRM entities like Contacts, Opportunities, and Appointments. They power a wide range of use cases from custom CRMs and booking systems to project management and reporting. They are also deeply integrated across our ecosystem, including Pipelines, Forms, Triggers, APIs, and Workflows.\n \nAs an SDET for Custom Objects, you’ll be validating complex relational data models, API interactions, and UI-driven configurations that define these objects. You’ll ensure scalability, reliability, and data consistency across interconnected modules. This is a highly impactful role that involves testing across dynamic schema-driven systems and collaborating closely with product, backend, and frontend teams to maintain seamless platform interoperability.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">Custom Objects Team in HighLevel form the backbone of our data extensibility platform, enabling users to model and manage data beyond standard CRM entities like Contacts, Opportunities, and Appointments. They power a wide range of use cases from custom CRMs and booking systems to project management and reporting. They are also deeply integrated across our ecosystem, including Pipelines, Forms, Triggers, APIs, and Workflows.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As an SDET for Custom Objects, you’ll be validating complex relational data models, API interactions, and UI-driven configurations that define these objects. You’ll ensure scalability, reliability, and data consistency across interconnected modules. This is a highly impactful role that involves testing across dynamic schema-driven systems and collaborating closely with product, backend, and frontend teams to maintain seamless platform interoperability.</span></div>","id":"c74c91d7-ee0b-4135-9177-e97f8c2d84f9","lists":[{"text":"Responsibilities:","content":"\n<li>Take ownership of the quality of deliverables, including new features and enhancements</li>\n<li>Collaborate with product managers and engineers to understand requirements and user workflows</li>\n<li>Design and execute efficient manual test cases, including functional, regression, and exploratory testing</li>\n<li>Build and maintain automation test scripts for UI and API validations (using Selenium, Playwright, or equivalent)</li>\n<li>Identify and address QA process bottlenecks, driving continuous improvements</li>\n<li>Participate in sprint ceremonies, bug triages, and release readiness discussions</li>\n<li>Track, report, and validate defects using defect management tools</li>\n<li>Support integration testing with external APIs (e.g., Shipday, proprietary delivery software)</li>\n<li>Ensure high-quality test execution in Agile (Scrum/Kanban) environments</li>\n<li>Work closely with senior SDETs and developers to scale automation and adopt best practices</li>\n"},{"text":"Requirements:","content":"\n<li>3+ years of experience in software testing, preferably in SaaS/web applications</li>\n<li>Strong knowledge of API testing and performance testing (Postman, JMeter, or equivalent)</li>\n<li>Understanding of HTML, CSS, JavaScript, and browser debugging tools</li>\n<li>Hands-on experience with test automation frameworks (Selenium, Playwright, Cypress, or similar)</li>\n<li>Good programming skills in at least one language (Java, Python, JavaScript/Node.js, TypeScript or Ruby)</li>\n<li>Solid understanding of OOP concepts and design patterns</li>\n<li>Experience with source control (Git or SVN)</li>\n<li>Knowledge of Agile software development (Scrum/Kanban) and the QA role within it</li>\n<li>Strong organisational and problem-solving skills, with the ability to manage multiple test executions</li>\n"},{"text":"Nice to have:","content":"\n<li>Exposure to white box and black box testing approaches</li>\n<li>Familiarity with CI/CD pipelines and cloud environments</li>\n<li>Prior experience with automation in distributed systems or API-heavy applications</li>\n<li>Basic knowledge of performance/security testing concepts</li>\n\n<div>&nbsp;</div>"}],"text":"SDET II - Core Platform","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">Custom Objects Team in HighLevel form the backbone of our data extensibility platform, enabling users to model and manage data beyond standard CRM entities like Contacts, Opportunities, and Appointments. They power a wide range of use cases from custom CRMs and booking systems to project management and reporting. They are also deeply integrated across our ecosystem, including Pipelines, Forms, Triggers, APIs, and Workflows.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As an SDET for Custom Objects, you&rsquo;ll be validating complex relational data models, API interactions, and UI-driven configurations that define these objects. You&rsquo;ll ensure scalability, reliability, and data consistency across interconnected modules. This is a highly impactful role that involves testing across dynamic schema-driven systems and collaborating closely with product, backend, and frontend teams to maintain seamless platform interoperability.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role:\nCustom Objects Team in HighLevel form the backbone of our data extensibility platform, enabling users to model and manage data beyond standard CRM entities like Contacts, Opportunities, and Appointments. They power a wide range of use cases from custom CRMs and booking systems to project management and reporting. They are also deeply integrated across our ecosystem, including Pipelines, Forms, Triggers, APIs, and Workflows.\n \nAs an SDET for Custom Objects, you’ll be validating complex relational data models, API interactions, and UI-driven configurations that define these objects. You’ll ensure scalability, reliability, and data consistency across interconnected modules. This is a highly impactful role that involves testing across dynamic schema-driven systems and collaborating closely with product, backend, and frontend teams to maintain seamless platform interoperability.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/c74c91d7-ee0b-4135-9177-e97f8c2d84f9","applyUrl":"https://jobs.lever.co/gohighlevel/c74c91d7-ee0b-4135-9177-e97f8c2d84f9/apply"},{"additionalPlain":"EEO Statement:The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application.\n\n#LI-Remote #LI-NJ1\n","additional":"<div><strong>EEO Statement:<br></strong>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.<br><br>#LI-Remote #LI-NJ1</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"Data Platform","allLocations":["India"]},"createdAt":1774313670823,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","description":"<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></p>","id":"f7bf0739-1d81-4a58-9fb4-9724cd0d4769","lists":[{"text":"About the Role:","content":"<p>We are looking for an Senior Analytics Engineer to support the Customer Data Platform by building production-grade models and datasets that power in-app analytics surfaces. This is a hands-on execution role focused on correctness, maintainability, and consistent reuse.<br>You will work within modeling standards, event contracts, and definitions set by the CDP team, and partner with product engineering teams as they onboard onto standard analytics patterns.</p>"},{"text":"Responsibilities:","content":"\n<li>Develop and maintain dbt models that transform event and customer data into reusable dimensions and facts</li>\n<li>Implement consistent transformations for identifiers, tenancy, deduplication, and time-based logic</li>\n<li>Implement and maintain dbt tests for schema, freshness, and business logic validation</li>\n<li>Investigate and remediate issues surfaced by tests, monitoring, or product stakeholders</li>\n<li>Ensure models, columns, and metrics are well documented and aligned with standards</li>\n<li>Maintain tags, ownership metadata, and lineage annotations where applicable</li>\n<li>Build and maintain tables used by dashboards, segmentation, Ads Manager reporting, and embedded analytics</li>\n<li>Refactor ad hoc or feature-specific logic into standardized reusable assets</li>\n<li>Coordinate with Product Data Engineering and the CDP team on schema changes, backfills, and event data issues</li>\n<li>Partner with product engineers to validate outputs and support safe consumption patterns</li>\n"},{"text":"Requirements:","content":"\n<li>4+ years of experience in analytics engineering or data engineering roles</li>\n<li>Strong hands-on experience with dbt and SQL, and comfort operating in production</li>\n<li>Proven experience building and maintaining reusable models with tests and documentation</li>\n<li>Familiarity with event-based/product data and multi-tenant modeling patterns</li>\n<li>Experience building production models for both warehouse analytics and low-latency analytics workloads</li>\n"},{"text":"Success in This Role Looks Like:","content":"\n<li>Customer-facing models remain correct, tested, and performant as product usage scales</li>\n<li>New product reporting needs are met primarily through reusable assets, not one-off logic</li>\n<li>Data issues are caught early and resolved systematically</li>\n<li>Product teams can move faster because they build on standardized datasets</li>\n"}],"text":"Senior Analytics Engineer – Product & Customer Analytics","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></p>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","hostedUrl":"https://jobs.lever.co/gohighlevel/f7bf0739-1d81-4a58-9fb4-9724cd0d4769","applyUrl":"https://jobs.lever.co/gohighlevel/f7bf0739-1d81-4a58-9fb4-9724cd0d4769/apply"},{"additionalPlain":"EEO Statement:\nAt HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\n \n#LI-Remote #LI-HB1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-HB1</span></div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1754034198979,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role:\nThe Contacts Team is at the heart of our CRM platform, managing the core infrastructure for contact records, views, filters, segmentation, and more. Every product surface (for example, automation, campaigns, pipelines, or reporting) interacts with Contacts. We're building scalable, reliable, and flexible systems that power millions of interactions daily.\n \nIn this role, you will drive technical outcomes as a hands-on Individual Contributor. You will own high-impact initiatives across the Contacts domain.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">The Contacts Team is at the heart of our CRM platform, managing the core infrastructure for contact records, views, filters, segmentation, and more. Every product surface (for example, automation, campaigns, pipelines, or reporting) interacts with Contacts. We're building scalable, reliable, and flexible systems that power millions of interactions daily.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">In this role, you will drive technical outcomes as a hands-on Individual Contributor. You will own high-impact initiatives across the Contacts domain.</span></div>","id":"d56c64b7-dd9a-4660-8ac6-1e380b9538f3","lists":[{"text":"Responsibilities:","content":"\n<li><strong>Architect &amp; Scale:</strong> Design and build highly scalable and reliable backend services using Node.js, MongoDB, and ElasticSearch, ensuring optimal indexing, sharding, and query performance</li>\n<li><strong>Frontend Development:</strong> Develop and optimize user interfaces using Vue.js (or React/Angular) for an exceptional customer experience</li>\n<li><strong>Event-Driven Systems:</strong> Design and implement real-time data processing pipelines using Kafka, RabbitMQ, or ActiveMQ</li>\n<li><strong>Optimize Performance:</strong> Work on autoscaling, database sharding, and indexing strategies to handle millions of transactions efficiently</li>\n<li><strong>Cross-Functional Collaboration:</strong> Work closely with Product Managers, Data Engineers, and DevOps teams to align on vision, execution, and business goals</li>\n<li><strong>Quality &amp; Security:</strong> Implement secure, maintainable, and scalable codebases while adhering to industry best practices</li>\n<li><strong>Code Reviews &amp; Standards:</strong> Drive high engineering standards, perform code reviews, and enforce best practices across the development team</li>\n<li><strong>Ownership &amp; Delivery:</strong> Manage timelines, oversee deployments, and ensure smooth product releases with minimal downtime</li>\n<li><strong>Mentor:</strong> Guide a team of developers, ensuring best practices in software development, clean architecture, and performance optimization</li>\n"},{"text":"Requirements:","content":"\n<li>4+ years of hands-on software development experience</li>\n<li>Strong proficiency in Node.js, Vue.js (or React/Angular), MongoDB, and Elasticsearch</li>\n<li>Experience in real-time data processing, message queues (Kafka, RabbitMQ, or ActiveMQ), and event-driven architectures</li>\n<li>Scalability expertise: Proven track record of scaling services to 200k+ MAUs and handling high-throughput systems</li>\n<li>Strong understanding of database sharding, indexing, and performance optimization</li>\n<li>Experience with distributed systems, microservices, and cloud infrastructures (AWS, GCP, or Azure)</li>\n<li>Proficiency in CI/CD pipelines, Git version control, and automated testing</li>\n<li>Strong problem-solving, analytical, and debugging skills</li>\n<li>Excellent communication and leadership abilities—able to guide engineers while collaborating with stakeholders</li>\n"},{"text":"Tech Stack:","content":"\n<li><strong>Backend:</strong> Node.js, Nest JS, REST APIs, Redis, Firestore, Mongo, Elastic search</li>\n<li><strong>Frontend:</strong> Vue 2 + Vue 3 (Composition API), Pinia, TypeScript, Vite</li>\n<li><strong>Infrastructure:</strong> Docker, Kubernetes, GCP</li>\n<li>Accessibility &amp; Internationalization (i18n) best practices</li>\n"}],"text":"Senior FullStack Engineer - Contacts","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">The Contacts Team is at the heart of our CRM platform, managing the core infrastructure for contact records, views, filters, segmentation, and more. Every product surface (for example, automation, campaigns, pipelines, or reporting) interacts with Contacts. We're building scalable, reliable, and flexible systems that power millions of interactions daily.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">In this role, you will drive technical outcomes as a hands-on Individual Contributor. You will own high-impact initiatives across the Contacts domain.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role:\nThe Contacts Team is at the heart of our CRM platform, managing the core infrastructure for contact records, views, filters, segmentation, and more. Every product surface (for example, automation, campaigns, pipelines, or reporting) interacts with Contacts. We're building scalable, reliable, and flexible systems that power millions of interactions daily.\n \nIn this role, you will drive technical outcomes as a hands-on Individual Contributor. You will own high-impact initiatives across the Contacts domain.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/d56c64b7-dd9a-4660-8ac6-1e380b9538f3","applyUrl":"https://jobs.lever.co/gohighlevel/d56c64b7-dd9a-4660-8ac6-1e380b9538f3/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1778760062434,"descriptionPlain":"About HighLevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.Our people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\n\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on ourYouTube Channel orBlog Posts \nAbout the Team\nThe Workflows Module is the key component of HighLevel’s automation engine, enabling agencies and businesses to create powerful, automated workflows that enhance efficiency, save time, and improve outcomes. By integrating with multiple product areas within the HighLevel platform, the Workflows Module empowers users to streamline processes, nurture leads, and manage tasks seamlessly.\nAs part of the team, you’ll work on improving existing capabilities within workflows, conceptualizing new workflow features, and delivering solutions that drive adoption, activation, and business growth. The team is committed to optimizing user experience, increasing efficiency, and helping customers get the most value out of HighLevel.\n\nAbout the Role\nWe are looking for a Senior Product Manager to join the Workflows Team. This role is perfect for a self-driven individual who is passionate about automation and SaaS products. As a SPM, you will help build impactful features and refine existing capabilities in the Workflows Module, making it easier for users to automate complex business processes.\nYou will work closely with Product Managers and cross-functional teams to understand user pain points, develop innovative solutions, and ensure seamless execution. You will play a critical role in driving product success by leveraging data, user insights, and collaborative teamwork.\nYour Responsibilities\nYou will own key parts of the Workflows product experience across activation, builder usability, execution reliability, and long-term engagement. This includes identifying high-impact opportunities across the workflow funnel, simplifying complex automation journeys, and partnering with cross-functional teams to ship scalable improvements that help customers automate more of their business operations.\nWorkflow Funnel Optimization: Identify and close gaps from workflow creation to execution to improve activation and adoption rates across accounts.\nTime to Value Acceleration: Drive initiatives that make it faster and easier for users to launch their first meaningful automation.\nRetention & Engagement: Lead efforts to make workflows a sticky, high-usage product that users return to regularly.\nBuilder Simplicity & Usability: Champion ease-of-use by simplifying complex concepts, refining the UI, and reducing friction in critical paths.\nTemplate & Entry Point Expansion:Launch iterative improvements to templates, hotlinks and suggested workflows to bridge intent and execution.\nSupport Insight to Product Fixes: Analyze support tickets and user feedback to identify and resolve common sources of confusion or setup failure.\nOptimizing existing workflows, ensuring they are intuitive, scalable and aligned with customer needs.\nManage New Features: Managing workflow feature requests, tracking, prioritizing and ensuring timely execution of essential updates.\nCross Team Collaboration: Collaborating with other product teams (CRM, Reporting, Payments, AI, and Integrations) to ensure seamless cross-functional workflow improvements.\nTracking Metrics: Tracking performance metrics to identify usability bottlenecks, activation & adoption trends, and areas for optimization.\nStaying updated on industry trends in automation, integrations, and no-code/low-code platforms to drive innovation within workflows.\n\nYour Core Skills\nPassionate about building intuitive and scalable workflow automation solutions.\nAbility to deeply understand user problems, spot friction in product flows, and make thoughtful trade-offs between power and simplicity.\nComfort with digging into usage data, funnels, and support patterns to find actionable insights.\nUnderstanding of product development lifecycle and experience working on SaaS products.\nStrong analytical mindset to interpret user behavior, identify pain points, and optimize workflow functionalities.\nLeadership and collaboration skills, with the ability to work cross-functionally and drive initiatives forward.\nUnderstanding of automation tools and workflow best practices to enhance user experience.\nAbility to deconstruct complex software experiences and highlight good UX from bad UX.\nFamiliarity with workflow automation platforms is a plus.\nA problem-solver who thrives in a fast-paced, execution-driven environment.\nExperience\n8+ years of Product Management experience ideally in SaaS or automation platforms\nProven track record of shipping complex, user-facing features in a fast-paced environment\nProven experience owning large-scale, customer-facing product platforms\nExperience working on workflow automation tools or CRM platforms is a plus\n\nDeep Understanding of:\nWorkflow builders, automations and no-code or low-code platforms\nProduct funnels: activation, retention, and reducing time to value\nIdentifying friction points in UX and translating feedback/support data into product decisions\nCross-team platform work: enabling other product teams through triggers, actions, and integrations\nWorking with engineering on large-scale frontend + backend architecture (especially builder-like UIs)\nRunning feature discovery and validation loops with beta users\nPartnering closely with design to simplify complex systems and reduce cognitive load\nWriting clear, structured PRDs and communicating roadmap tradeoffs to stakeholders\nAnalyzing data from tools like Superset, Pendo or Tableau to inform product decisions\n \nWhy Should You Join Us?\n \nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \n \nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n","description":"<div>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">About HighLevel</span></strong></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><br></span><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Our people</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Our impact</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Learn more about us on our</span><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" style=\"text-decoration: none;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #000000;\"> </span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1155cc; text-decoration: underline; text-decoration-skip-ink: none;\">YouTube Channel</span></a><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"> or</span><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" style=\"text-decoration: none;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #000000;\"> </span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1155cc; text-decoration: underline; text-decoration-skip-ink: none;\">Blog Posts</span></a><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span></p>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">About the Team</span></strong></h3>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">The Workflows Module is the key component of HighLevel’s automation engine, enabling agencies and businesses to create powerful, automated workflows that enhance efficiency, save time, and improve outcomes. By integrating with multiple product areas within the HighLevel platform, the Workflows Module empowers users to streamline processes, nurture leads, and manage tasks seamlessly.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">As part of the team, you’ll work on improving existing capabilities within workflows, conceptualizing new workflow features, and delivering solutions that drive adoption, activation, and business growth. The team is committed to optimizing user experience, increasing efficiency, and helping customers get the most value out of HighLevel.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\">&nbsp;</p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">About the Role</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">We are looking for a Senior Product Manager to join the Workflows Team. This role is perfect for a self-driven individual who is passionate about automation and SaaS products. As a SPM, you will help build impactful features and refine existing capabilities in the Workflows Module, making it easier for users to automate complex business processes.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">You will work closely with Product Managers and cross-functional teams to understand user pain points, develop innovative solutions, and ensure seamless execution. You will play a critical role in driving product success by leveraging data, user insights, and collaborative teamwork.</span></p>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Your Responsibilities</span></strong></h3>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">You will own key parts of the Workflows product experience across activation, builder usability, execution reliability, and long-term engagement. This includes identifying high-impact opportunities across the workflow funnel, simplifying complex automation journeys, and partnering with cross-functional teams to ship scalable improvements that help customers automate more of their business operations.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\">&nbsp;</p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Workflow Funnel Optimization: Identify and close gaps from workflow creation to execution to improve activation and adoption rates across accounts.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Time to Value Acceleration: Drive initiatives that make it faster and easier for users to launch their first meaningful automation.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Retention &amp; Engagement: Lead efforts to make workflows a sticky, high-usage product that users return to regularly.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Builder Simplicity &amp; Usability: Champion ease-of-use by simplifying complex concepts, refining the UI, and reducing friction in critical paths.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Template &amp; Entry Point Expansion:Launch iterative improvements to templates, hotlinks and suggested workflows to bridge intent and execution.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Support Insight to Product Fixes: Analyze support tickets and user feedback to identify and resolve common sources of confusion or setup failure.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Optimizing existing workflows, ensuring they are intuitive, scalable and aligned with customer needs.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Manage New Features: Managing workflow feature requests, tracking, prioritizing and ensuring timely execution of essential updates.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Cross Team Collaboration: Collaborating with other product teams (CRM, Reporting, Payments, AI, and Integrations) to ensure seamless cross-functional workflow improvements.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Tracking Metrics: Tracking performance metrics to identify usability bottlenecks, activation &amp; adoption trends, and areas for optimization.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Staying updated on industry trends in automation, integrations, and no-code/low-code platforms to drive innovation within workflows.</span><span style=\"font-size: 11pt;\"><br><br></span></p>\n</li>\n</ul>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Your Core Skills</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\">&nbsp;</p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Passionate about building intuitive and scalable workflow automation solutions.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Ability to deeply understand user problems, spot friction in product flows, and make thoughtful trade-offs between power and simplicity.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Comfort with digging into usage data, funnels, and support patterns to find actionable insights.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Understanding of product development lifecycle and experience working on SaaS products.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong analytical mindset to interpret user behavior, identify pain points, and optimize workflow functionalities.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Leadership and collaboration skills, with the ability to work cross-functionally and drive initiatives forward.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Understanding of automation tools and workflow best practices to enhance user experience.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Ability to deconstruct complex software experiences and highlight good UX from bad UX.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Familiarity with workflow automation platforms is a plus.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">A problem-solver who thrives in a fast-paced, execution-driven environment.</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Experience</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">8+ years of Product Management experience ideally in SaaS or automation platforms</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Proven track record of shipping complex, user-facing features in a fast-paced environment</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Proven experience owning large-scale, customer-facing product platforms</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience working on workflow automation tools or CRM platforms is a plus</span><span style=\"font-size: 11pt;\"><br><br></span></p>\n</li>\n</ul>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Deep Understanding of:</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\">&nbsp;</p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Workflow builders, automations and no-code or low-code platforms</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Product funnels: activation, retention, and reducing time to value</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Identifying friction points in UX and translating feedback/support data into product decisions</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Cross-team platform work: enabling other product teams through triggers, actions, and integrations</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Working with engineering on large-scale frontend + backend architecture (especially builder-like UIs)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Running feature discovery and validation loops with beta users</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Partnering closely with design to simplify complex systems and reduce cognitive load</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Writing clear, structured PRDs and communicating roadmap tradeoffs to stakeholders</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Analyzing data from tools like Superset, Pendo or Tableau to inform product decisions</span></p>\n</li>\n</ul>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Why Should You Join Us?</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</span></p>\n</div>","id":"29cb319d-4075-4775-abb5-7f1241ef7249","lists":[],"text":"Senior Product Manager - Workflow Core","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">About HighLevel</span></strong></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><br></span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><br></span><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Our people</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Our impact</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Learn more about us on our</span><a style=\"text-decoration: none;\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #000000;\"> </span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1155cc; text-decoration: underline; text-decoration-skip-ink: none;\">YouTube Channel</span></a><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"> or</span><a style=\"text-decoration: none;\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #000000;\"> </span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1155cc; text-decoration: underline; text-decoration-skip-ink: none;\">Blog Posts</span></a><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span></p>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">About the Team</span></strong></h3>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">The Workflows Module is the key component of HighLevel&rsquo;s automation engine, enabling agencies and businesses to create powerful, automated workflows that enhance efficiency, save time, and improve outcomes. By integrating with multiple product areas within the HighLevel platform, the Workflows Module empowers users to streamline processes, nurture leads, and manage tasks seamlessly.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">As part of the team, you&rsquo;ll work on improving existing capabilities within workflows, conceptualizing new workflow features, and delivering solutions that drive adoption, activation, and business growth. The team is committed to optimizing user experience, increasing efficiency, and helping customers get the most value out of HighLevel.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\">&nbsp;</p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">About the Role</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">We are looking for a Senior Product Manager to join the Workflows Team. This role is perfect for a self-driven individual who is passionate about automation and SaaS products. As a SPM, you will help build impactful features and refine existing capabilities in the Workflows Module, making it easier for users to automate complex business processes.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">You will work closely with Product Managers and cross-functional teams to understand user pain points, develop innovative solutions, and ensure seamless execution. You will play a critical role in driving product success by leveraging data, user insights, and collaborative teamwork.</span></p>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Your Responsibilities</span></strong></h3>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">You will own key parts of the Workflows product experience across activation, builder usability, execution reliability, and long-term engagement. This includes identifying high-impact opportunities across the workflow funnel, simplifying complex automation journeys, and partnering with cross-functional teams to ship scalable improvements that help customers automate more of their business operations.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\">&nbsp;</p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Workflow Funnel Optimization: Identify and close gaps from workflow creation to execution to improve activation and adoption rates across accounts.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Time to Value Acceleration: Drive initiatives that make it faster and easier for users to launch their first meaningful automation.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Retention &amp; Engagement: Lead efforts to make workflows a sticky, high-usage product that users return to regularly.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Builder Simplicity &amp; Usability: Champion ease-of-use by simplifying complex concepts, refining the UI, and reducing friction in critical paths.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Template &amp; Entry Point Expansion:Launch iterative improvements to templates, hotlinks and suggested workflows to bridge intent and execution.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Support Insight to Product Fixes: Analyze support tickets and user feedback to identify and resolve common sources of confusion or setup failure.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Optimizing existing workflows, ensuring they are intuitive, scalable and aligned with customer needs.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Manage New Features: Managing workflow feature requests, tracking, prioritizing and ensuring timely execution of essential updates.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Cross Team Collaboration: Collaborating with other product teams (CRM, Reporting, Payments, AI, and Integrations) to ensure seamless cross-functional workflow improvements.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Tracking Metrics: Tracking performance metrics to identify usability bottlenecks, activation &amp; adoption trends, and areas for optimization.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Staying updated on industry trends in automation, integrations, and no-code/low-code platforms to drive innovation within workflows.</span><span style=\"font-size: 11pt;\"><br><br></span></p>\n</li>\n</ul>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Your Core Skills</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\">&nbsp;</p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Passionate about building intuitive and scalable workflow automation solutions.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Ability to deeply understand user problems, spot friction in product flows, and make thoughtful trade-offs between power and simplicity.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Comfort with digging into usage data, funnels, and support patterns to find actionable insights.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Understanding of product development lifecycle and experience working on SaaS products.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong analytical mindset to interpret user behavior, identify pain points, and optimize workflow functionalities.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Leadership and collaboration skills, with the ability to work cross-functionally and drive initiatives forward.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Understanding of automation tools and workflow best practices to enhance user experience.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Ability to deconstruct complex software experiences and highlight good UX from bad UX.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Familiarity with workflow automation platforms is a plus.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">A problem-solver who thrives in a fast-paced, execution-driven environment.</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Experience</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">8+ years of Product Management experience ideally in SaaS or automation platforms</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Proven track record of shipping complex, user-facing features in a fast-paced environment</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Proven experience owning large-scale, customer-facing product platforms</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience working on workflow automation tools or CRM platforms is a plus</span><span style=\"font-size: 11pt;\"><br><br></span></p>\n</li>\n</ul>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Deep Understanding of:</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\">&nbsp;</p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Workflow builders, automations and no-code or low-code platforms</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Product funnels: activation, retention, and reducing time to value</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Identifying friction points in UX and translating feedback/support data into product decisions</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Cross-team platform work: enabling other product teams through triggers, actions, and integrations</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Working with engineering on large-scale frontend + backend architecture (especially builder-like UIs)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Running feature discovery and validation loops with beta users</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Partnering closely with design to simplify complex systems and reduce cognitive load</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Writing clear, structured PRDs and communicating roadmap tradeoffs to stakeholders</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Analyzing data from tools like Superset, Pendo or Tableau to inform product decisions</span></p>\n</li>\n</ul>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Why Should You Join Us?</span></strong></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">&nbsp;</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</span></p>\n</div>","descriptionBodyPlain":"About HighLevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.Our people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\n\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on ourYouTube Channel orBlog Posts \nAbout the Team\nThe Workflows Module is the key component of HighLevel’s automation engine, enabling agencies and businesses to create powerful, automated workflows that enhance efficiency, save time, and improve outcomes. By integrating with multiple product areas within the HighLevel platform, the Workflows Module empowers users to streamline processes, nurture leads, and manage tasks seamlessly.\nAs part of the team, you’ll work on improving existing capabilities within workflows, conceptualizing new workflow features, and delivering solutions that drive adoption, activation, and business growth. The team is committed to optimizing user experience, increasing efficiency, and helping customers get the most value out of HighLevel.\n\nAbout the Role\nWe are looking for a Senior Product Manager to join the Workflows Team. This role is perfect for a self-driven individual who is passionate about automation and SaaS products. As a SPM, you will help build impactful features and refine existing capabilities in the Workflows Module, making it easier for users to automate complex business processes.\nYou will work closely with Product Managers and cross-functional teams to understand user pain points, develop innovative solutions, and ensure seamless execution. You will play a critical role in driving product success by leveraging data, user insights, and collaborative teamwork.\nYour Responsibilities\nYou will own key parts of the Workflows product experience across activation, builder usability, execution reliability, and long-term engagement. This includes identifying high-impact opportunities across the workflow funnel, simplifying complex automation journeys, and partnering with cross-functional teams to ship scalable improvements that help customers automate more of their business operations.\nWorkflow Funnel Optimization: Identify and close gaps from workflow creation to execution to improve activation and adoption rates across accounts.\nTime to Value Acceleration: Drive initiatives that make it faster and easier for users to launch their first meaningful automation.\nRetention & Engagement: Lead efforts to make workflows a sticky, high-usage product that users return to regularly.\nBuilder Simplicity & Usability: Champion ease-of-use by simplifying complex concepts, refining the UI, and reducing friction in critical paths.\nTemplate & Entry Point Expansion:Launch iterative improvements to templates, hotlinks and suggested workflows to bridge intent and execution.\nSupport Insight to Product Fixes: Analyze support tickets and user feedback to identify and resolve common sources of confusion or setup failure.\nOptimizing existing workflows, ensuring they are intuitive, scalable and aligned with customer needs.\nManage New Features: Managing workflow feature requests, tracking, prioritizing and ensuring timely execution of essential updates.\nCross Team Collaboration: Collaborating with other product teams (CRM, Reporting, Payments, AI, and Integrations) to ensure seamless cross-functional workflow improvements.\nTracking Metrics: Tracking performance metrics to identify usability bottlenecks, activation & adoption trends, and areas for optimization.\nStaying updated on industry trends in automation, integrations, and no-code/low-code platforms to drive innovation within workflows.\n\nYour Core Skills\nPassionate about building intuitive and scalable workflow automation solutions.\nAbility to deeply understand user problems, spot friction in product flows, and make thoughtful trade-offs between power and simplicity.\nComfort with digging into usage data, funnels, and support patterns to find actionable insights.\nUnderstanding of product development lifecycle and experience working on SaaS products.\nStrong analytical mindset to interpret user behavior, identify pain points, and optimize workflow functionalities.\nLeadership and collaboration skills, with the ability to work cross-functionally and drive initiatives forward.\nUnderstanding of automation tools and workflow best practices to enhance user experience.\nAbility to deconstruct complex software experiences and highlight good UX from bad UX.\nFamiliarity with workflow automation platforms is a plus.\nA problem-solver who thrives in a fast-paced, execution-driven environment.\nExperience\n8+ years of Product Management experience ideally in SaaS or automation platforms\nProven track record of shipping complex, user-facing features in a fast-paced environment\nProven experience owning large-scale, customer-facing product platforms\nExperience working on workflow automation tools or CRM platforms is a plus\n\nDeep Understanding of:\nWorkflow builders, automations and no-code or low-code platforms\nProduct funnels: activation, retention, and reducing time to value\nIdentifying friction points in UX and translating feedback/support data into product decisions\nCross-team platform work: enabling other product teams through triggers, actions, and integrations\nWorking with engineering on large-scale frontend + backend architecture (especially builder-like UIs)\nRunning feature discovery and validation loops with beta users\nPartnering closely with design to simplify complex systems and reduce cognitive load\nWriting clear, structured PRDs and communicating roadmap tradeoffs to stakeholders\nAnalyzing data from tools like Superset, Pendo or Tableau to inform product decisions\n \nWhy Should You Join Us?\n \nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \n \nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/29cb319d-4075-4775-abb5-7f1241ef7249","applyUrl":"https://jobs.lever.co/gohighlevel/29cb319d-4075-4775-abb5-7f1241ef7249/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<div>\n<div><strong>EEO Statement:</strong><br>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.</div>\n</div>","categories":{"commitment":"Employee India","department":"Platform","location":"India","team":"Platform","allLocations":["India"]},"createdAt":1776853953773,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nAbout the Role:\nAs a Software Development Engineer on the Platform Data team, you will be a key contributor to the foundation of HighLevel’s platform. You will implement and optimize shared frameworks, libraries, and services that handle data at scale. This role is ideal for engineers who excel at hands-on development, troubleshooting, and are passionate about enhancing the reliability and performance of data-intensive systems.\n\nJob Overview:\nWe operate mission-critical data platforms built on SQL (Postgres), MongoDB, ElasticSearch, and ClickHouse. We are looking for a strong Software Engineer with practical experience in cloud-managed database systems and proficiency in coding/scripting to ensure the reliability, performance, and operational excellence of our data components.\n\nKey Responsibilities:\n\n1. Data System Implementation, Optimization, and Reliability (Database Focus):\nImplement and optimize data access patterns for efficient interaction with large-scale data using ElasticSearch, Google Firestore, MongoDB Atlas, ClickHouse, and Redis.\nMonitor, troubleshoot, and tune existing database instances (SQL, MongoDB, ElasticSearch, ClickHouse) to ensure sub-second latencies and operational stability.\nContribute to the design and implementation of high-performance components that handle terabytes of data.\nFocus on instrumentation, benchmarking, and optimizing query paths, indexing, memory/CPU usage, and storage layouts.\n2. Framework and Service Development:\nDevelop and maintain reusable frameworks, SDKs, and platform services in programming languages, with a focus on Node.js and GoLang.\nActively participate in design reviews and adhere to engineering best practices to maintain a high technical standard.\n3. Cross-Functional Collaboration and Operational Support:\nCollaborate with product and platform teams to implement best-practice data-access patterns and uphold SLAs.\nPartner with multiple teams to deliver reliable, secure, and maintainable data platform capabilities.\nSupport the operational health of database environments, including contributing to processes for backup/restore, disaster recovery, security, and compliance across AWS, GCP, and Azure environments.\n\nRequired Skills & Qualifications:\n4+ years of software engineering experience, with success in backend services and data-intensive systems.\nMandatory proficiency in Node.js or GoLang for scripting and debugging within our codebase environment.\nHands-on experience optimizing and scaling systems using cloud-managed databases (e.g., MongoDB Atlas) such as ElasticSearch, Firestore, MongoDB, ClickHouse, and Redis. \nSDE 2: Proven experience with at least one large-scale database technology.\nSDE 3: Proficiency across multiple database technologies (e.g., MongoDB, ClickHouse, ElasticSearch).\nProven mastery of a programming language with clean, testable code.\nSolid grasp of SQL fundamentals; prior work with relational engines is a plus.\nUnderstanding of distributed-systems principles (CAP, consistency, consensus) and observability best practices.\nFamiliarity with CI/CD, containers (Docker/Kubernetes), and IaC (Terraform/Ansible) for database automation.\n\nPreferred Qualifications:\nExperience with ClickHouse-based real-time analytics or ElasticSearch-powered search at scale.\nHands-on with streaming or ETL frameworks (PubSub, Kafka, Pulsar, Spark, Flink).\nExposure to AI concepts for database problem-solving is a plus.\n","description":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br>Learn more about us on our <strong><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\"><span style=\"text-decoration: underline;\">YouTube Channel</span></a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\"><span style=\"text-decoration: underline;\">Blog Posts</span></a><br><br>About the Role:</strong><br>As a Software Development Engineer on the Platform Data team, you will be a key contributor to the foundation of HighLevel’s platform. You will implement and optimize shared frameworks, libraries, and services that handle data at scale. This role is ideal for engineers who excel at hands-on development, troubleshooting, and are passionate about enhancing the reliability and performance of data-intensive systems.<br><br><strong>Job Overview:</strong><br>We operate mission-critical data platforms built on SQL (Postgres), MongoDB, ElasticSearch, and ClickHouse. We are looking for a strong Software Engineer with practical experience in cloud-managed database systems and proficiency in coding/scripting to ensure the reliability, performance, and operational excellence of our data components.<br><br><strong>Key Responsibilities:<br><br>1. Data System Implementation, Optimization, and Reliability (Database Focus):</strong>\n<ul>\n<li>Implement and optimize data access patterns for efficient interaction with large-scale data using ElasticSearch, Google Firestore, MongoDB Atlas, ClickHouse, and Redis.</li>\n<li>Monitor, troubleshoot, and tune existing database instances (SQL, MongoDB, ElasticSearch, ClickHouse) to ensure sub-second latencies and operational stability.</li>\n<li>Contribute to the design and implementation of high-performance components that handle terabytes of data.</li>\n<li>Focus on instrumentation, benchmarking, and optimizing query paths, indexing, memory/CPU usage, and storage layouts.</li>\n</ul>\n<strong>2. Framework and Service Development:</strong>\n<ul>\n<li>Develop and maintain reusable frameworks, SDKs, and platform services in programming languages, with a focus on Node.js and GoLang.</li>\n<li>Actively participate in design reviews and adhere to engineering best practices to maintain a high technical standard.</li>\n</ul>\n<strong>3. Cross-Functional Collaboration and Operational Support:</strong>\n<ul>\n<li>Collaborate with product and platform teams to implement best-practice data-access patterns and uphold SLAs.</li>\n<li>Partner with multiple teams to deliver reliable, secure, and maintainable data platform capabilities.</li>\n<li>Support the operational health of database environments, including contributing to processes for backup/restore, disaster recovery, security, and compliance across AWS, GCP, and Azure environments.<br><br></li>\n</ul>\n<strong>Required Skills &amp; Qualifications:</strong>\n<ul>\n<li>4+ years of software engineering experience, with success in backend services and data-intensive systems.</li>\n<li>Mandatory proficiency in Node.js or GoLang for scripting and debugging within our codebase environment.</li>\n<li>Hands-on experience optimizing and scaling systems using cloud-managed databases (e.g., MongoDB Atlas) such as ElasticSearch, Firestore, MongoDB, ClickHouse, and Redis.\n<ul>\n<li><em>SDE 2:</em> Proven experience with at least one large-scale database technology.</li>\n<li><em>SDE 3:</em> Proficiency across multiple database technologies (e.g., MongoDB, ClickHouse, ElasticSearch).</li>\n</ul>\n</li>\n<li>Proven mastery of a programming language with clean, testable code.</li>\n<li>Solid grasp of SQL fundamentals; prior work with relational engines is a plus.</li>\n<li>Understanding of distributed-systems principles (CAP, consistency, consensus) and observability best practices.</li>\n<li>Familiarity with CI/CD, containers (Docker/Kubernetes), and IaC (Terraform/Ansible) for database automation.<br><br></li>\n</ul>\n<strong>Preferred Qualifications:</strong>\n<ul>\n<li>Experience with ClickHouse-based real-time analytics or ElasticSearch-powered search at scale.</li>\n<li>Hands-on with streaming or ETL frameworks (PubSub, Kafka, Pulsar, Spark, Flink).</li>\n<li>Exposure to AI concepts for database problem-solving is a plus.</li>\n</ul>\n</div>","id":"ab7a9f29-0a75-4ff3-8f7b-1e38e9a307b4","lists":[],"text":"Software Development Engineer - Platform Data Team","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br>Learn more about us on our <strong><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\"><span style=\"text-decoration: underline;\">YouTube Channel</span></a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\"><span style=\"text-decoration: underline;\">Blog Posts</span></a><br><br>About the Role:</strong><br>As a Software Development Engineer on the Platform Data team, you will be a key contributor to the foundation of HighLevel&rsquo;s platform. You will implement and optimize shared frameworks, libraries, and services that handle data at scale. This role is ideal for engineers who excel at hands-on development, troubleshooting, and are passionate about enhancing the reliability and performance of data-intensive systems.<br><br><strong>Job Overview:</strong><br>We operate mission-critical data platforms built on SQL (Postgres), MongoDB, ElasticSearch, and ClickHouse. We are looking for a strong Software Engineer with practical experience in cloud-managed database systems and proficiency in coding/scripting to ensure the reliability, performance, and operational excellence of our data components.<br><br><strong>Key Responsibilities:<br><br>1. Data System Implementation, Optimization, and Reliability (Database Focus):</strong>\n<ul>\n<li>Implement and optimize data access patterns for efficient interaction with large-scale data using ElasticSearch, Google Firestore, MongoDB Atlas, ClickHouse, and Redis.</li>\n<li>Monitor, troubleshoot, and tune existing database instances (SQL, MongoDB, ElasticSearch, ClickHouse) to ensure sub-second latencies and operational stability.</li>\n<li>Contribute to the design and implementation of high-performance components that handle terabytes of data.</li>\n<li>Focus on instrumentation, benchmarking, and optimizing query paths, indexing, memory/CPU usage, and storage layouts.</li>\n</ul>\n<strong>2. Framework and Service Development:</strong>\n<ul>\n<li>Develop and maintain reusable frameworks, SDKs, and platform services in programming languages, with a focus on Node.js and GoLang.</li>\n<li>Actively participate in design reviews and adhere to engineering best practices to maintain a high technical standard.</li>\n</ul>\n<strong>3. Cross-Functional Collaboration and Operational Support:</strong>\n<ul>\n<li>Collaborate with product and platform teams to implement best-practice data-access patterns and uphold SLAs.</li>\n<li>Partner with multiple teams to deliver reliable, secure, and maintainable data platform capabilities.</li>\n<li>Support the operational health of database environments, including contributing to processes for backup/restore, disaster recovery, security, and compliance across AWS, GCP, and Azure environments.<br><br></li>\n</ul>\n<strong>Required Skills &amp; Qualifications:</strong>\n<ul>\n<li>4+ years of software engineering experience, with success in backend services and data-intensive systems.</li>\n<li>Mandatory proficiency in Node.js or GoLang for scripting and debugging within our codebase environment.</li>\n<li>Hands-on experience optimizing and scaling systems using cloud-managed databases (e.g., MongoDB Atlas) such as ElasticSearch, Firestore, MongoDB, ClickHouse, and Redis.\n<ul>\n<li><em>SDE 2:</em> Proven experience with at least one large-scale database technology.</li>\n<li><em>SDE 3:</em> Proficiency across multiple database technologies (e.g., MongoDB, ClickHouse, ElasticSearch).</li>\n</ul>\n</li>\n<li>Proven mastery of a programming language with clean, testable code.</li>\n<li>Solid grasp of SQL fundamentals; prior work with relational engines is a plus.</li>\n<li>Understanding of distributed-systems principles (CAP, consistency, consensus) and observability best practices.</li>\n<li>Familiarity with CI/CD, containers (Docker/Kubernetes), and IaC (Terraform/Ansible) for database automation.<br><br></li>\n</ul>\n<strong>Preferred Qualifications:</strong>\n<ul>\n<li>Experience with ClickHouse-based real-time analytics or ElasticSearch-powered search at scale.</li>\n<li>Hands-on with streaming or ETL frameworks (PubSub, Kafka, Pulsar, Spark, Flink).</li>\n<li>Exposure to AI concepts for database problem-solving is a plus.</li>\n</ul>\n</div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nAbout the Role:\nAs a Software Development Engineer on the Platform Data team, you will be a key contributor to the foundation of HighLevel’s platform. You will implement and optimize shared frameworks, libraries, and services that handle data at scale. This role is ideal for engineers who excel at hands-on development, troubleshooting, and are passionate about enhancing the reliability and performance of data-intensive systems.\n\nJob Overview:\nWe operate mission-critical data platforms built on SQL (Postgres), MongoDB, ElasticSearch, and ClickHouse. We are looking for a strong Software Engineer with practical experience in cloud-managed database systems and proficiency in coding/scripting to ensure the reliability, performance, and operational excellence of our data components.\n\nKey Responsibilities:\n\n1. Data System Implementation, Optimization, and Reliability (Database Focus):\nImplement and optimize data access patterns for efficient interaction with large-scale data using ElasticSearch, Google Firestore, MongoDB Atlas, ClickHouse, and Redis.\nMonitor, troubleshoot, and tune existing database instances (SQL, MongoDB, ElasticSearch, ClickHouse) to ensure sub-second latencies and operational stability.\nContribute to the design and implementation of high-performance components that handle terabytes of data.\nFocus on instrumentation, benchmarking, and optimizing query paths, indexing, memory/CPU usage, and storage layouts.\n2. Framework and Service Development:\nDevelop and maintain reusable frameworks, SDKs, and platform services in programming languages, with a focus on Node.js and GoLang.\nActively participate in design reviews and adhere to engineering best practices to maintain a high technical standard.\n3. Cross-Functional Collaboration and Operational Support:\nCollaborate with product and platform teams to implement best-practice data-access patterns and uphold SLAs.\nPartner with multiple teams to deliver reliable, secure, and maintainable data platform capabilities.\nSupport the operational health of database environments, including contributing to processes for backup/restore, disaster recovery, security, and compliance across AWS, GCP, and Azure environments.\n\nRequired Skills & Qualifications:\n4+ years of software engineering experience, with success in backend services and data-intensive systems.\nMandatory proficiency in Node.js or GoLang for scripting and debugging within our codebase environment.\nHands-on experience optimizing and scaling systems using cloud-managed databases (e.g., MongoDB Atlas) such as ElasticSearch, Firestore, MongoDB, ClickHouse, and Redis. \nSDE 2: Proven experience with at least one large-scale database technology.\nSDE 3: Proficiency across multiple database technologies (e.g., MongoDB, ClickHouse, ElasticSearch).\nProven mastery of a programming language with clean, testable code.\nSolid grasp of SQL fundamentals; prior work with relational engines is a plus.\nUnderstanding of distributed-systems principles (CAP, consistency, consensus) and observability best practices.\nFamiliarity with CI/CD, containers (Docker/Kubernetes), and IaC (Terraform/Ansible) for database automation.\n\nPreferred Qualifications:\nExperience with ClickHouse-based real-time analytics or ElasticSearch-powered search at scale.\nHands-on with streaming or ETL frameworks (PubSub, Kafka, Pulsar, Spark, Flink).\nExposure to AI concepts for database problem-solving is a plus.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/ab7a9f29-0a75-4ff3-8f7b-1e38e9a307b4","applyUrl":"https://jobs.lever.co/gohighlevel/ab7a9f29-0a75-4ff3-8f7b-1e38e9a307b4/apply"},{"additionalPlain":"#LI-Remote \n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>#LI-Remote&nbsp;</div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1777972788227,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout Role \nWe are seeking an SDE-3 Backend Builder to own the CRM Opportunities product end-to-end. Opportunities is the deal and pipeline engine at the heart of our CRM — the system of record for every revenue motion our customers run, from lead conversion to closed-won.\nThis role emphasises deep backend ownership: designing data models, APIs, and distributed workflows that power pipelines, stages, automations, reporting, and integrations at scale. You will operate with high autonomy, turning ambiguous problems into production systems, with enough frontend fluency to ship the occasional UI surface without waiting on anyone.\n \n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>\n<p><strong>About Role</strong>&nbsp;<br>We are seeking an SDE-3 Backend Builder to own the CRM Opportunities product end-to-end. Opportunities is the deal and pipeline engine at the heart of our CRM — the system of record for every revenue motion our customers run, from lead conversion to closed-won.</p>\n<p>This role emphasises deep backend ownership: designing data models, APIs, and distributed workflows that power pipelines, stages, automations, reporting, and integrations at scale. You will operate with high autonomy, turning ambiguous problems into production systems, with enough frontend fluency to ship the occasional UI surface without waiting on anyone.</p>\n<p style=\"margin-top: 14pt; margin-bottom: 4pt;\">&nbsp;</p>\n</div>","id":"58bdc166-56bb-4446-95ed-1e967b59513a","lists":[{"text":"What You’ll Do","content":"<div>\n\n<li>\n<p>Own the full lifecycle of Opportunities backend: translate business and customer needs into scalable, production-grade services</p>\n</li>\n<li>\n<p>Design and evolve the data model for pipelines, stages, deals, and associated entities — getting consistency, throughput, and query patterns right</p>\n</li>\n<li>\n<p>Build and scale APIs, event-driven workflows, and background jobs that handle high-volume writes, automations, and integrations</p>\n</li>\n<li>\n<p>Tackle distributed systems concerns: idempotency, eventual consistency, race conditions, hot tenants, and noisy-neighbor isolation</p>\n</li>\n<li>\n<p>Improve performance and reliability of large pipelines (millions of opportunities per workspace) through indexing, sharding, caching, and query optimization</p>\n</li>\n<li>\n<p>Ship end-to-end when needed — including UI changes in Vue — without blocking on cross-functional handoffs</p>\n</li>\n<li>\n<p>Instrument the system: logs, metrics, traces, and SLOs that make production behavior legible</p>\n</li>\n<li>\n<p>Drive incident response, postmortems, and the engineering hygiene that keeps a high-traffic product healthy</p>\n</li>\n\n</div>"},{"text":"What You’ll need:","content":"<div>\n\n<li>\n<p>4+ years building and operating production backend systems at scale</p>\n</li>\n<li>\n<p>Strong fundamentals in data modeling (SQL and NoSQL), API design, and distributed systems</p>\n</li>\n<li>\n<p>Hands-on experience with Node.js or Go in production</p>\n</li>\n<li>\n<p>Track record of owning services end-to-end — design, build, deploy, on-call</p>\n</li>\n<li>\n<p>Comfort working independently in ambiguous problem spaces with high ownership</p>\n</li>\n<li>\n<p>Solid grasp of scalability, performance, and reliability trade-offs</p>\n</li>\n<li>\n<p>Experience building CRM, sales, pipeline, or workflow products</p>\n</li>\n<li>\n<p>Worked on multi-tenant SaaS at scale (sharding, tenant isolation, fair-use limits)</p>\n</li>\n<li>\n<p>Familiarity with event streaming (Kafka/Redis Streams), queues, and async processing</p>\n</li>\n<li>\n<p>Exposure to MongoDB, Postgres, ElasticSearch, ClickHouse, or similar at non-trivial scale</p>\n</li>\n<li>\n<p>Frontend fluency in Vue.js — enough to ship a feature without a frontend partner</p>\n</li>\n<li>\n<p>Strong product instincts and a portfolio or GitHub of shipped work<br><br><br></p>\n</li>\n\n</div>"},{"text":"What Success Looks Like","content":"<div>\n\n<li>Ships Opportunities features from idea to production with minimal cycle time</li>\n<li>\n<p>Builds services that stay reliable as workspaces grow from thousands to millions of deals</p>\n</li>\n<li>\n<p>Makes sound trade-offs between speed, quality, and long-term maintainability</p>\n</li>\n<li>\n<p>Raises the bar on data correctness, API design, and operational excellence for the product</p>\n</li>\n<li>\n<p>Continuously sharpens the customer experience through iteration and instrumentation</p>\n</li>\n\n</div>"}],"text":"Software Development Engineer III - Backend (Builder)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>\n<p><strong>About Role</strong>&nbsp;<br>We are seeking an SDE-3 Backend Builder to own the CRM Opportunities product end-to-end. Opportunities is the deal and pipeline engine at the heart of our CRM &mdash; the system of record for every revenue motion our customers run, from lead conversion to closed-won.</p>\n<p>This role emphasises deep backend ownership: designing data models, APIs, and distributed workflows that power pipelines, stages, automations, reporting, and integrations at scale. You will operate with high autonomy, turning ambiguous problems into production systems, with enough frontend fluency to ship the occasional UI surface without waiting on anyone.</p>\n<p style=\"margin-top: 14pt; margin-bottom: 4pt;\">&nbsp;</p>\n</div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout Role \nWe are seeking an SDE-3 Backend Builder to own the CRM Opportunities product end-to-end. Opportunities is the deal and pipeline engine at the heart of our CRM — the system of record for every revenue motion our customers run, from lead conversion to closed-won.\nThis role emphasises deep backend ownership: designing data models, APIs, and distributed workflows that power pipelines, stages, automations, reporting, and integrations at scale. You will operate with high autonomy, turning ambiguous problems into production systems, with enough frontend fluency to ship the occasional UI surface without waiting on anyone.\n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/58bdc166-56bb-4446-95ed-1e967b59513a","applyUrl":"https://jobs.lever.co/gohighlevel/58bdc166-56bb-4446-95ed-1e967b59513a/apply"},{"additionalPlain":"EEO Statement: \nAt HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement: </strong></div>\n<div><span style=\"font-size: 15px;\">At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></div>","categories":{"commitment":"Employee India","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1780402570718,"descriptionPlain":"About Highlevel:\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n\nOur People:\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n\nOur Impact:\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nAbout the Team:\nThe Courses team empowers creators and educators to build a thriving learning platform. Our platform, akin to Coursera or Udemy, connects over 700,000 monthly active users with thousands of courses, fostering interaction, learning, and community engagement. By streaming petabytes of video data and supporting white-labeled, customized mobile apps, we enable creators to deliver branded, seamless experiences to their audiences on both web and mobile platforms.You’ll play a critical role in shaping the frontend experience for a platform that serves over 700,000 users and thousands of creators. Your work will directly empower educators to build vibrant learning communities, streamline course delivery, and provide tailored, branded experiences. By solving frontend challenges and optimizing performance, you’ll contribute to a platform that connects like-minded individuals, fosters learning, and drives engagement at scale.\nAbout the Role:\nWe are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on details and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.\n","description":"<p><strong>About Highlevel:</strong></p>\n<p>HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.<br><br><strong>Our People:</strong><br aria-hidden=\"true\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.<br><br><strong>Our Impact:</strong><br aria-hidden=\"true\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>&nbsp;</p>\n<p><strong style=\"font-size: 18px;\">About the Team:</strong></p>\n<p><span style=\"font-size: 16px;\">The Courses team <span style=\"font-size: 12pt;\">empowers creators and educators to build a thriving learning platform. Our platform, akin to Coursera or Udemy, connects over 700,000 monthly active users with thousands of courses, fostering interaction, learning, and community engagement. By streaming petabytes of video data and supporting white-labeled, customized mobile apps, we enable creators to deliver branded, seamless experiences to their audiences on both web and mobile platforms.You’ll play a critical role in shaping the frontend experience for a platform that serves over 700,000 users and thousands of creators. Your work will directly empower educators to build vibrant learning communities, streamline course delivery, and provide tailored, branded experiences. By solving frontend challenges and optimizing performance, you’ll contribute to a platform that connects like-minded individuals, fosters learning, and drives engagement at scale.</span></span></p>\n<p><strong style=\"font-size: 18px;\">About the Role:</strong></p>\n<p><span style=\"font-size: 16px;\">We are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on&nbsp;details&nbsp;and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.</span></p>","id":"414de866-aaa5-47e4-a011-0a5f3e67d6cf","lists":[{"text":"Responsibilities:","content":"\n<li>Responsible for developing scalable backend services for memberships &amp; courses</li>\n<li>Taking the lead in designing, developing and managing APIs, services</li>\n<li>Creating / customizing various components and web applications in Vue.js</li>\n<li>Work&nbsp;with a great team of developers, designers and QA testers</li>\n<li>Reviewing, writing clean, tested, manageable code for services that scale to affect thousands of users everyday</li>\n<li>Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality</li>\n"},{"text":"Qualifications:","content":"\n<li>4+ years of solid Experience in Full stack engineering with Node.js and modern Javascript frameworks like Vue.js[preferred], React.js, Angular.</li>\n<li>Proficient in building scalable applications and should be comfortable understanding the flow of the software</li>\n<li>Experience with relational/non-relational databases ex: MySQL / MongoDB / Firestore and have used them to build backend services</li>\n<li>Ability to design and build web services, and integrations with third parties through API</li>\n<li>Proficient understanding of code versioning tools such as Git / SVN</li>\n<li>Experience with GCP technologies</li>\n<li>Experience with Stripe integrations</li>\n<li>Experience building media streaming applications</li>\n"}],"text":"Software Development Engineer III - Backend Developer (Courses)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>About Highlevel:</strong></p>\n<p>HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.<br><br><strong>Our People:</strong><br aria-hidden=\"true\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.<br><br><strong>Our Impact:</strong><br aria-hidden=\"true\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>&nbsp;</p>\n<p><strong style=\"font-size: 18px;\">About the Team:</strong></p>\n<p><span style=\"font-size: 16px;\">The Courses team <span style=\"font-size: 12pt;\">empowers creators and educators to build a thriving learning platform. Our platform, akin to Coursera or Udemy, connects over 700,000 monthly active users with thousands of courses, fostering interaction, learning, and community engagement. By streaming petabytes of video data and supporting white-labeled, customized mobile apps, we enable creators to deliver branded, seamless experiences to their audiences on both web and mobile platforms.You&rsquo;ll play a critical role in shaping the frontend experience for a platform that serves over 700,000 users and thousands of creators. Your work will directly empower educators to build vibrant learning communities, streamline course delivery, and provide tailored, branded experiences. By solving frontend challenges and optimizing performance, you&rsquo;ll contribute to a platform that connects like-minded individuals, fosters learning, and drives engagement at scale.</span></span></p>\n<p><strong style=\"font-size: 18px;\">About the Role:</strong></p>\n<p><span style=\"font-size: 16px;\">We are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on&nbsp;details&nbsp;and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.</span></p>","descriptionBodyPlain":"About Highlevel:\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n\nOur People:\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n\nOur Impact:\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nAbout the Team:\nThe Courses team empowers creators and educators to build a thriving learning platform. Our platform, akin to Coursera or Udemy, connects over 700,000 monthly active users with thousands of courses, fostering interaction, learning, and community engagement. By streaming petabytes of video data and supporting white-labeled, customized mobile apps, we enable creators to deliver branded, seamless experiences to their audiences on both web and mobile platforms.You’ll play a critical role in shaping the frontend experience for a platform that serves over 700,000 users and thousands of creators. Your work will directly empower educators to build vibrant learning communities, streamline course delivery, and provide tailored, branded experiences. By solving frontend challenges and optimizing performance, you’ll contribute to a platform that connects like-minded individuals, fosters learning, and drives engagement at scale.\nAbout the Role:\nWe are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on details and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/414de866-aaa5-47e4-a011-0a5f3e67d6cf","applyUrl":"https://jobs.lever.co/gohighlevel/414de866-aaa5-47e4-a011-0a5f3e67d6cf/apply"},{"additionalPlain":"EEO Statement:\nAt HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n \n \n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Polic</a>y before submitting your application.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1767853891440,"descriptionPlain":"About HighLevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \nAbout the Role\nYou’ll be joining our WordPress team, a group of dedicated engineers, creators, and support specialists who are passionate about building fast, reliable, and scalable digital experiences. Together, we help customers create high-performance websites on our managed hosting platform. Our team supports more than 20,000 businesses and delivers a seamless experience for millions of visitors every month. We collaborate closely, innovate constantly, and take pride in empowering businesses to grow online.\nAs a Senior Software Engineer, you’ll be contributing in shaping the experience of our platform. You’ll solve complex challenges across frontend / backend architecture, performance, micro-frontends, and distributed backend systems. You’ll contribute to overall growth and stability of the platform, collaborate closely with PMs and ensure exceptional user experiences at scale.\n","description":"<div>\n<h3><strong style=\"font-size: 18px;\">About HighLevel</strong></h3>\n<p><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></p>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>&nbsp;</span></div>\n</div>\n<div>&nbsp;</div>\n<h3><strong style=\"font-size: 18px;\">About the Role</strong></h3>\n<p><span style=\"font-size: 16px;\">You’ll be joining our WordPress team, a group of dedicated engineers, creators, and support specialists who are passionate about building fast, reliable, and scalable digital experiences. Together, we help customers create high-performance websites on our managed hosting platform. Our team supports more than 20,000 businesses and delivers a seamless experience for millions of visitors every month. We collaborate closely, innovate constantly, and take pride in empowering businesses to grow online.</span></p>\n<p><span style=\"font-size: 16px;\">As a Senior Software Engineer, you’ll be contributing in shaping the experience of our platform. You’ll solve complex challenges across frontend / backend architecture, performance, micro-frontends, and distributed backend systems. You’ll contribute to overall growth and stability of the platform, collaborate closely with PMs and ensure exceptional user experiences at scale.</span></p>","id":"45f691c4-d958-4bed-9038-e4b5a69d57d7","lists":[{"text":"Responsibilities","content":"\n<li>Own and contribute to architecture and development across products, driving technical excellence in both frontend and backend systems.</li>\n<li>Develop and optimize backend API services with test-driven development including advanced caching and messaging for reliability and scalability.</li>\n<li>Deliver high-quality frontend experiences using modern frameworks, with strong fundamentals in component-based architectures and state management.</li>\n<li>Integrate and support observability, logging, and monitoring to ensure platform reliability and rapid incident response.</li>\n<li>Ensure top-tier application security and compliance, applying best practices across frontend, backend, and API layers (authentication, authorization, rate-limiting, OWASP).</li>\n<li>Leverage LLMs and AI tools to write, refactor, test, and debug code efficiently, implementing guardrails for reliability.</li>\n<li>Participate in design reviews, deep dives, and on-call rotations to support a culture of accountability and operational excellence.</li>\n"},{"text":"Requirements","content":"\n<li>4+ years of hands-on software engineering experience building and scaling robust backend systems and high-performance frontend applications.</li>\n<li>Strong backend engineering and distributed system design skills, with hands-on experience in API development, data modeling, and systems architecture using <a rel=\"noopener noreferrer\" href=\"http://Node.js\" class=\"postings-link\">Node.js</a> (NestJS preferred), TypeScript, MongoDB, and Redis.</li>\n<li>Expertise in backend performance optimization, caching strategies, and event-driven architectures (e.g., Redis, Kafka, Pub/Sub).</li>\n<li>Familiar with modern frontend frameworks ( Vue, Angular, React), advanced UI engineering patterns, and CSS libraries like Bootstrap or Tailwind CSS.</li>\n<li>Advanced experience with complex state management libraries (e.g., Redux, Vuex, MobX) and architectural design of large-scale application state.</li>\n<li>Proven track record of optimizing frontend performance and web vitals at scale, including experience with server-side rendering (SSR), edge, or hybrid rendering architectures.</li>\n<li>Familiarity with frontend and backend observability - including monitoring, tracing, error tracking, and performance profiling in production (e.g., Grafana, Prometheus, Sentry, PostHog).</li>\n<li>Strong understanding of security best practices across the full stack—including authentication, authorization, access control, secure data flow, and privacy compliance.</li>\n<li>Excellent communication and cross-functional collaboration skills, able to drive complex initiatives, lead technical discussions, and mentor junior engineers.</li>\n"}],"salaryRange":{"min":0,"max":0,"currency":"INR","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 16px;\">#LI-Remote</span><span style=\"font-size: 11.5pt;\"> #LI-RS1</span></div>","salaryDescriptionPlain":"#LI-Remote #LI-RS1\n","text":"Software Development Engineer III - Backend Engineer","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<h3><strong style=\"font-size: 18px;\">About HighLevel</strong></h3>\n<p><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></p>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>&nbsp;</span></div>\n</div>\n<div>&nbsp;</div>\n<h3><strong style=\"font-size: 18px;\">About the Role</strong></h3>\n<p><span style=\"font-size: 16px;\">You&rsquo;ll be joining our WordPress team, a group of dedicated engineers, creators, and support specialists who are passionate about building fast, reliable, and scalable digital experiences. Together, we help customers create high-performance websites on our managed hosting platform. Our team supports more than 20,000 businesses and delivers a seamless experience for millions of visitors every month. We collaborate closely, innovate constantly, and take pride in empowering businesses to grow online.</span></p>\n<p><span style=\"font-size: 16px;\">As a Senior Software Engineer, you&rsquo;ll be contributing in shaping the experience of our platform. You&rsquo;ll solve complex challenges across frontend / backend architecture, performance, micro-frontends, and distributed backend systems. You&rsquo;ll contribute to overall growth and stability of the platform, collaborate closely with PMs and ensure exceptional user experiences at scale.</span></p>","descriptionBodyPlain":"About HighLevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \nAbout the Role\nYou’ll be joining our WordPress team, a group of dedicated engineers, creators, and support specialists who are passionate about building fast, reliable, and scalable digital experiences. Together, we help customers create high-performance websites on our managed hosting platform. Our team supports more than 20,000 businesses and delivers a seamless experience for millions of visitors every month. We collaborate closely, innovate constantly, and take pride in empowering businesses to grow online.\nAs a Senior Software Engineer, you’ll be contributing in shaping the experience of our platform. You’ll solve complex challenges across frontend / backend architecture, performance, micro-frontends, and distributed backend systems. You’ll contribute to overall growth and stability of the platform, collaborate closely with PMs and ensure exceptional user experiences at scale.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/45f691c4-d958-4bed-9038-e4b5a69d57d7","applyUrl":"https://jobs.lever.co/gohighlevel/45f691c4-d958-4bed-9038-e4b5a69d57d7/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div><span style=\"font-size: 16px;\">#LI-Remote #LI-RK1</span></div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1779173255797,"descriptionPlain":"","description":"<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span><br><br><strong style=\"font-size: 18px;\">About the Role&nbsp;<br></strong></div>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">We’re looking for a strong Software Engineer with a frontend focus to build and scale high-performance scheduling and booking experiences. You’ll work across the stack — primarily on frontend systems like booking widgets and calendar views, while also contributing to APIs and backend integrations that power them.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">This role requires strong execution, end-to-end ownership, and the ability to navigate ambiguity while delivering scalable, reliable systems.</span></p>","id":"b303e594-884e-41e0-b90b-878476f43824","lists":[{"text":"Responsibilities:","content":"<div>\n\n<li>\n<p>Build and ship high-quality frontend features using Vue.js and Nuxt</p>\n</li>\n<li>\n<p>Own projects end-to-end: requirements → design → implementation → testing → deployment → monitoring</p>\n</li>\n<li>\n<p>Develop performant, responsive, and accessible UI components and booking flows</p>\n</li>\n<li>\n<p>Optimize frontend performance (SSR, hydration, lazy loading, Core Web Vitals)</p>\n</li>\n<li>\n<p>Design and integrate with backend APIs for scheduling, availability, and booking workflows</p>\n</li>\n<li>\n<p>Contribute to backend services where needed (API design, data modeling, performance)</p>\n</li>\n<li>\n<p>Break down complex problems into clear, actionable tasks and drive them to completion</p>\n</li>\n<li>\n<p>Collaborate closely with Product, Design, and Backend teams to deliver intuitive user experiences</p>\n</li>\n<li>\n<p>Proactively identify tech debt and improve system reliability</p>\n</li>\n\n</div>"},{"text":"Requirements:","content":"<div>\n\n<li>\n<p>3–6 years of software engineering experience (frontend-heavy)</p>\n</li>\n<li>\n<p>Strong proficiency in Vue.js, Nuxt (2 or 3), and modern JavaScript/TypeScript</p>\n</li>\n<li>\n<p>Solid understanding of browser rendering, performance optimization, and responsive design</p>\n</li>\n<li>\n<p>Working knowledge of backend systems (APIs, databases, system design fundamentals)</p>\n</li>\n<li>\n<p>Experience building scalable, maintainable systems across frontend and backend boundaries</p>\n</li>\n<li>\n<p>Ability to independently drive features from idea to production</p>\n</li>\n\n</div>"},{"text":"How You Work","content":"<div>\n\n<li>\n<p>Operate with ownership: take goals, define the approach, and execute independently</p>\n</li>\n<li>\n<p>Communicate proactively on progress, risks, and trade-offs</p>\n</li>\n<li>\n<p>Navigate ambiguity and make pragmatic decisions without waiting for perfect specs</p>\n</li>\n<li>\n<p>Balance speed with long-term maintainability and scalability</p>\n</li>\n<li>\n<p>Write clear design docs, PRs, and contribute to thoughtful code reviews</p>\n</li>\n\n</div>"},{"text":"Team Impact","content":"<div>\n\n<li>\n<p>Contribute to improving frontend architecture, performance, and developer experience</p>\n</li>\n<li>\n<p>Raise the bar on code quality, testing, and best practices</p>\n</li>\n<li>\n<p>Help drive a culture of ownership, accountability, and continuous improvement</p>\n</li>\n\n</div>"},{"text":"Why Join Us?","content":"<div>\n\n<li>\n<p>Build high-scale, high-impact systems used in real-world workflows</p>\n</li>\n<li>\n<p>Own problems end-to-end across frontend and backend</p>\n</li>\n<li>\n<p>Work in a fast-moving, high-ownership environment</p>\n</li>\n<li>\n<p>Tackle complex product and engineering challenges with real user impact</p>\n</li>\n\n</div>"}],"text":"Software Development Engineer III - Calendars (Frontend)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span><br><br><strong style=\"font-size: 18px;\">About the Role&nbsp;<br></strong></div>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">We&rsquo;re looking for a strong Software Engineer with a frontend focus to build and scale high-performance scheduling and booking experiences. You&rsquo;ll work across the stack &mdash; primarily on frontend systems like booking widgets and calendar views, while also contributing to APIs and backend integrations that power them.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">This role requires strong execution, end-to-end ownership, and the ability to navigate ambiguity while delivering scalable, reliable systems.</span></p>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/gohighlevel/b303e594-884e-41e0-b90b-878476f43824","applyUrl":"https://jobs.lever.co/gohighlevel/b303e594-884e-41e0-b90b-878476f43824/apply"},{"additionalPlain":" \n \n#LI-Remote #LI-RK1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-RK1</span></div>\n</div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1777276603677,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nAbout the Role \nThe Contacts Team is central to our CRM platform, powering contact records, segmentation, filters, and views used across all product surfaces. As a Frontend Developer, you will focus on building high-performance, scalable, and intuitive user interfaces that handle large datasets and complex workflows. You will work closely with backend, product, and design teams to deliver seamless user experiences at scale.\n","description":"<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span><br><br><strong style=\"font-size: 18px;\">About the Role&nbsp;<br></strong>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">The Contacts Team is central to our CRM platform, powering contact records, segmentation, filters, and views used across all product surfaces. </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">As a Frontend Developer, you will focus on building high-performance, scalable, and intuitive user interfaces that handle large datasets and complex workflows. You will work closely with backend, product, and design teams to deliver seamless user experiences at scale.</span></p>\n</div>","id":"67a7d3dd-3949-475c-aea7-9b9198d040a8","lists":[{"text":"Responsibilities:","content":"<div>\n<h3>Frontend Engineering</h3>\n\n<li>\n<p>Build and maintain high-quality, scalable UI components using Vue.js (or React/Angular)</p>\n</li>\n<li>\n<p>Develop responsive, accessible, and performant interfaces for handling large datasets (tables, filters, search, etc.)</p>\n</li>\n<li>\n<p>Optimize rendering performance for high-volume data interactions</p>\n</li>\n\n<h3>UI/UX &amp; Performance</h3>\n\n<li>\n<p>Improve user experience through fast load times, smooth interactions, and intuitive workflows</p>\n</li>\n<li>\n<p>Implement lazy loading, virtualization, and efficient state management</p>\n</li>\n<li>\n<p>Ensure cross-browser compatibility and mobile responsiveness</p>\n</li>\n\n<h3>Architecture &amp; State Management</h3>\n\n<li>\n<p>Design clean, modular, and reusable frontend architectures</p>\n</li>\n<li>\n<p>Work with modern state management tools (Pinia, Vuex, Redux)</p>\n</li>\n<li>\n<p>Collaborate on API contracts and data flow optimization</p>\n</li>\n\n<h3>Collaboration</h3>\n\n<li>\n<p>Work closely with Product Managers, Designers, and Backend Engineers</p>\n</li>\n<li>\n<p>Translate product requirements into scalable frontend solutions</p>\n</li>\n<li>\n<p>Participate in design discussions and provide technical input</p>\n</li>\n\n<h3>Quality &amp; Best Practices</h3>\n\n<li>\n<p>Write clean, maintainable, and testable code</p>\n</li>\n<li>\n<p>Follow best practices for accessibility (a11y) and internationalization (i18n)</p>\n</li>\n<li>\n<p>Perform code reviews and maintain high engineering standards</p>\n</li>\n\n<h3>Ownership</h3>\n\n<li>\n<p>Take ownership of features from development to deployment</p>\n</li>\n<li>\n<p>Debug and resolve UI/UX issues in production</p>\n</li>\n<li>\n<p>Continuously improve frontend performance and reliability</p>\n</li>\n\n</div>"},{"text":"Requirements:","content":"<ul style=\"list-style-type: disc;\">\n<li>\n<p>5+ years of frontend development experience</p>\n</li>\n<li>\n<p>Strong proficiency in React/Vue, TypeScript, HTML, Tailwind CSS</p>\n</li>\n<li>\n<p>Experience with micro frontend architecture</p>\n</li>\n<li>\n<p>Experience with js builder like webpack, rollup</p>\n</li>\n<li>\n<p>Experience building data-heavy applications (tables, filters, dashboards)</p>\n</li>\n<li>\n<p>Strong understanding of frontend performance optimization techniques</p>\n</li>\n<li>\n<p>Familiarity with REST APIs and async data handling</p>\n</li>\n<li>\n<p>Experience with state management libraries (Pinia, Vuex, Redux)</p>\n</li>\n<li>\n<p>Understanding of component-based architecture and reusable design systems</p>\n</li>\n<li>\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\">Knowledge of accessibility (a11y) and responsive design principles and Strong debugging and problem-solving skills</p>\n</li>\n</ul>"},{"text":"Our Tech Stack:","content":"<div>\n\n<li>\n<p>Frontend: Vue 2, Vue 3, Pinia, TypeScript, Vite, Micro Frontend</p>\n</li>\n<li>\n<p>Backend (collaboration): Node.js, Nest.js, REST APIs</p>\n</li>\n<li>\n<p>Infrastructure: Docker, Kubernetes, GCP</p>\n</li>\n<li>\n<p>Other: Accessibility (a11y), Internationalization (i18n)</p>\n</li>\n\n</div>"},{"text":"Nice to Have:","content":"\n<li>\n<p>Experience with ElasticSearch-based UI (search, filters)</p>\n</li>\n<li>\n<p>Exposure to microservices-based backend systems</p>\n</li>\n<li>\n<p>Familiarity with CI/CD pipelines and testing frameworks</p>\n</li>\n<li>\n<p>Experience with real-time UI updates (WebSockets, event-driven UI)</p>\n</li>\n"},{"text":"What You’ll Work On:","content":"<div>\n\n<li>\n<p>High-scale CRM UI handling millions of contacts</p>\n</li>\n<li>\n<p>Advanced filtering, segmentation, and search experiences</p>\n</li>\n<li>\n<p>Performance-critical interfaces used across the platform</p>\n</li>\n\n</div>"}],"text":"Software Development Engineer III - Contacts (Frontend)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span><br><br><strong style=\"font-size: 18px;\">About the Role&nbsp;<br></strong>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">The Contacts Team is central to our CRM platform, powering contact records, segmentation, filters, and views used across all product surfaces. </span><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">As a Frontend Developer, you will focus on building high-performance, scalable, and intuitive user interfaces that handle large datasets and complex workflows. You will work closely with backend, product, and design teams to deliver seamless user experiences at scale.</span></p>\n</div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nAbout the Role \nThe Contacts Team is central to our CRM platform, powering contact records, segmentation, filters, and views used across all product surfaces. As a Frontend Developer, you will focus on building high-performance, scalable, and intuitive user interfaces that handle large datasets and complex workflows. You will work closely with backend, product, and design teams to deliver seamless user experiences at scale.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/67a7d3dd-3949-475c-aea7-9b9198d040a8","applyUrl":"https://jobs.lever.co/gohighlevel/67a7d3dd-3949-475c-aea7-9b9198d040a8/apply"},{"additionalPlain":"EEO Statement:\nAt HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><span style=\"font-size: 16px;\">We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Polic</a>y before submitting your application.</span></span></div>","categories":{"commitment":"Employee India","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1764745873442,"descriptionPlain":"About HighLevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \nAbout the Role\nWe’re looking for a Software Engineer with 3+ years of experience to join our Client Portal Mobile Team, which enables creators and businesses to deliver rich, branded experiences through our mobile app. The Content Hub connects millions of users across courses, communities, bookings, and payments—helping creators manage their entire business in one seamless platform. \nAs a Mobile Engineer, you’ll focus on developing new features, optimising performance, and enhancing the overall reliability of the Mobile App to strengthen its reputation among users. You’ll work closely with product, design, and backend teams to improve app stability, deliver delightful user experiences, and build features that scale across thousands of businesses and millions of users. This role is ideal for engineers passionate about mobile excellence and performance-driven product development.\n","description":"<div>\n<h3><strong style=\"font-size: 18px;\">About HighLevel</strong></h3>\n<p><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></p>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>&nbsp;</span></div>\n</div>\n<h3><strong style=\"font-size: 18px;\">About the Role</strong></h3>\n<p><span style=\"font-size: 16px;\">We’re looking for a Software Engineer with 3+ years of experience to join our Client Portal Mobile Team, which enables creators and businesses to deliver rich, branded experiences through our mobile app. The Content Hub connects millions of users across courses, communities, bookings, and payments—helping creators manage their entire business in one seamless platform. </span></p>\n<p><span style=\"font-size: 16px;\">As a Mobile Engineer, you’ll focus on developing new features, optimising performance, and enhancing the overall reliability of the Mobile App to strengthen its reputation among users. You’ll work closely with product, design, and backend teams to improve app stability, deliver delightful user experiences, and build features that scale across thousands of businesses and millions of users. This role is ideal for engineers passionate about mobile excellence and performance-driven product development.</span></p>","id":"d792b13b-f415-4164-b295-2d37f122ba32","lists":[{"text":"Responsibilities","content":"\n<li>Contribute to the design and development of high-performance, scalable mobile software, ensuring long-term stability and maintainability.</li>\n<li>Build and ship production-grade Flutter features used daily by millions of users across diverse industries and use cases.</li>\n<li>Collaborate with product, design, and backend teams to deliver end-to-end, customer-facing features that improve the app’s performance, usability, and reputation.</li>\n<li>Develop and maintain shared tooling, frameworks, and libraries that streamline mobile development and improve developer velocity.</li>\n<li>Measure and improve app performance, responsiveness, and reliability through modern observability, profiling, and debugging practices.</li>\n<li>Write clean, testable, and maintainable code, leveraging AI-assisted tools to accelerate development and testing while maintaining code quality.</li>\n<li>Stay current with Flutter best practices, mobile architecture patterns, and performance optimisation techniques to continuously improve user experience.</li>\n<li>Stay on the bleeding edge of AI/LLM advances, Flutter best practices, and scalable mobile architecture patterns — and share insights with the team.</li>\n"},{"text":"Requirements","content":"\n<li>4+ years of professional experience in software engineering, including 2+ years of Flutter and Dart in production environments.</li>\n<li>Strong understanding of mobile app architecture, widget lifecycle, rendering, and advanced state management techniques (e.g., Provider, Bloc, Riverpod, MobX).</li>\n<li>Experience integrating and optimizing RESTful APIs and managing app communication with scalable backend systems.</li>\n<li>Proven ability to identify and fix performance bottlenecks, memory issues, and frame drops across iOS and Android.</li>\n<li>Hands-on experience with CI/CD pipelines, build automation, and testing frameworks for mobile applications.</li>\n<li>Familiarity with cross-platform optimisations, native integrations (iOS/Android), and reducing app size.</li>\n<li>Strong fundamentals in debugging, profiling, and improving core app metrics such as startup time, crash rate, and responsiveness.</li>\n<li>Effective collaboration and communication skills — able to work closely with cross-functional teams in a distributed environment.</li>\n<li>Passion for building polished, performant, and reliable mobile experiences that delight users at scale.</li>\n"}],"salaryDescription":"<div><span style=\"font-size: 16px;\">#LI-Remote</span><span style=\"font-size: 11.5pt;\"> #LI-RS1</span></div>","salaryDescriptionPlain":"#LI-Remote #LI-RS1\n","text":"Software Development Engineer III - Content Hub (Mobile Flutter)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<h3><strong style=\"font-size: 18px;\">About HighLevel</strong></h3>\n<p><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></p>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>&nbsp;</span></div>\n</div>\n<h3><strong style=\"font-size: 18px;\">About the Role</strong></h3>\n<p><span style=\"font-size: 16px;\">We&rsquo;re looking for a Software Engineer with 3+ years of experience to join our Client Portal Mobile Team, which enables creators and businesses to deliver rich, branded experiences through our mobile app. The Content Hub connects millions of users across courses, communities, bookings, and payments&mdash;helping creators manage their entire business in one seamless platform. </span></p>\n<p><span style=\"font-size: 16px;\">As a Mobile Engineer, you&rsquo;ll focus on developing new features, optimising performance, and enhancing the overall reliability of the Mobile App to strengthen its reputation among users. You&rsquo;ll work closely with product, design, and backend teams to improve app stability, deliver delightful user experiences, and build features that scale across thousands of businesses and millions of users. This role is ideal for engineers passionate about mobile excellence and performance-driven product development.</span></p>","descriptionBodyPlain":"About HighLevel\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \nAbout the Role\nWe’re looking for a Software Engineer with 3+ years of experience to join our Client Portal Mobile Team, which enables creators and businesses to deliver rich, branded experiences through our mobile app. The Content Hub connects millions of users across courses, communities, bookings, and payments—helping creators manage their entire business in one seamless platform. \nAs a Mobile Engineer, you’ll focus on developing new features, optimising performance, and enhancing the overall reliability of the Mobile App to strengthen its reputation among users. You’ll work closely with product, design, and backend teams to improve app stability, deliver delightful user experiences, and build features that scale across thousands of businesses and millions of users. This role is ideal for engineers passionate about mobile excellence and performance-driven product development.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/d792b13b-f415-4164-b295-2d37f122ba32","applyUrl":"https://jobs.lever.co/gohighlevel/d792b13b-f415-4164-b295-2d37f122ba32/apply"},{"additionalPlain":" \n#LI-Remote #LI-HB1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-HB1</span></div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1766062321526,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nRole Summary:\nWe’re hiring a Senior Full Stack Engineer to design, build, and scale the backend systems and frontend interfaces that power the Threads & Composer experience inside HighLevel Conversations. You’ll spend most of your time on backend and API design, data flows, and performance — while still owning the Vue 3 UI layer end-to-end. Your work will touch critical paths that process billions of messages per month, demanding reliability, throughput, and correctness at scale.\n \nTeam & System Overview:\nThe Conversations organization powers multi-channel communication across SMS, Email, WhatsApp, and DMs — handling over 2B messages each month. The Threads & Composer team owns the inbox and composer surfaces, and the backend services that deliver and store those interactions.You’ll work across Node.js microservices, GCP-based infra (GKE, Pub/Sub, Cloud Tasks), and MongoDB/Firestore storage layers, ensuring every message and UI state stays consistent, fast, and recoverable.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div><strong style=\"font-size: 16px;\">Role Summary:</strong></div>\n<div><span style=\"font-size: 16px;\">We’re hiring a Senior Full Stack Engineer to design, build, and scale the backend systems and frontend interfaces that power the Threads &amp; Composer experience inside HighLevel Conversations. You’ll spend most of your time on backend and API design, data flows, and performance — while still owning the Vue 3 UI layer end-to-end. Your work will touch critical paths that process billions of messages per month, demanding reliability, throughput, and correctness at scale.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Team &amp; System Overview:</strong></div>\n<div><span style=\"font-size: 16px;\">The Conversations organization powers multi-channel communication across SMS, Email, WhatsApp, and DMs — handling over 2B messages each month. The Threads &amp; Composer team owns the inbox and composer surfaces, and the backend services that deliver and store those interactions.You’ll work across Node.js microservices, GCP-based infra (GKE, Pub/Sub, Cloud Tasks), and MongoDB/Firestore storage layers, ensuring every message and UI state stays consistent, fast, and recoverable.</span></div>","id":"4ec92bca-2593-4081-85fb-c8288147939d","lists":[{"text":"Responsibilities:","content":"\n<li><strong>Backend ownership:</strong> Design and maintain Node.js/NestJS services for message storage, retrieval, and state sync</li>\n<li><strong>API design:</strong> Build well-typed REST contracts for Threads and Composer operations</li>\n<li><strong>Data layer work:</strong> Model and optimize MongoDB/Firestore schemas for high read/write volumes and atomic updates</li>\n<li><strong>Scalability &amp; resilience:</strong> Implement queues, caching, and rate limiting to handle burst traffic gracefully</li>\n<li><strong>Frontend integration:</strong> Ship modular Vue 3 UIs that consume your APIs efficiently and handle realtime state updates</li>\n<li><strong>Observability:</strong> Instrument logs, metrics, and traces to monitor latency, error rates, and throughput</li>\n<li><strong>Testing discipline:</strong> Maintain high coverage across unit, integration, and contract tests</li>\n<li><strong>Production ownership:</strong> Participate in on-call, debug incidents, and drive post-mortem action items to closure</li>\n<li><strong>Collaboration &amp; mentorship:</strong> Work closely with Product and Frontend leads while reviewing code and supporting junior engineers</li>\n"},{"text":"Requirements:","content":"\n<li>4+ years of professional engineering experience, preferably backend-heavy full-stack work</li>\n<li>Expert in Node.js and TypeScript; comfortable with NestJS or Express microservices</li>\n<li>Proficient in Vue 3 or similar modern frontend frameworks</li>\n<li>Strong understanding of API design, data modeling, and distributed system patterns</li>\n<li>Experience with GCP (or AWS), containerization, and CI/CD automation</li>\n<li>Hands-on with observability and production monitoring</li>\n<li>Bonus: Pub/Sub or message queue experience; event-driven or domain-driven design background</li>\n"},{"text":"Technical Environment:","content":"\n<li><strong>Backend:</strong> Node.js, TypeScript, NestJS / Express, REST APIs</li>\n<li><strong>Frontend:</strong> Vue 3, TypeScript, Pinia, Vite / Webpack, Tailwind</li>\n<li><strong>Storage:</strong> MongoDB, Firestore, Redis</li>\n<li><strong>Infra:</strong> GCP (GKE, Pub/Sub, Cloud Tasks, Stackdriver)</li>\n<li><strong>CI/CD:</strong> GitHub Actions, Docker, Kubernetes</li>\n<li><strong>Testing:</strong> Jest, Vitest</li>\n"}],"text":"Software Development Engineer III - Conversations","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div><strong style=\"font-size: 16px;\">Role Summary:</strong></div>\n<div><span style=\"font-size: 16px;\">We&rsquo;re hiring a Senior Full Stack Engineer to design, build, and scale the backend systems and frontend interfaces that power the Threads &amp; Composer experience inside HighLevel Conversations. You&rsquo;ll spend most of your time on backend and API design, data flows, and performance &mdash; while still owning the Vue 3 UI layer end-to-end. Your work will touch critical paths that process billions of messages per month, demanding reliability, throughput, and correctness at scale.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Team &amp; System Overview:</strong></div>\n<div><span style=\"font-size: 16px;\">The Conversations organization powers multi-channel communication across SMS, Email, WhatsApp, and DMs &mdash; handling over 2B messages each month. The Threads &amp; Composer team owns the inbox and composer surfaces, and the backend services that deliver and store those interactions.You&rsquo;ll work across Node.js microservices, GCP-based infra (GKE, Pub/Sub, Cloud Tasks), and MongoDB/Firestore storage layers, ensuring every message and UI state stays consistent, fast, and recoverable.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nRole Summary:\nWe’re hiring a Senior Full Stack Engineer to design, build, and scale the backend systems and frontend interfaces that power the Threads & Composer experience inside HighLevel Conversations. You’ll spend most of your time on backend and API design, data flows, and performance — while still owning the Vue 3 UI layer end-to-end. Your work will touch critical paths that process billions of messages per month, demanding reliability, throughput, and correctness at scale.\n \nTeam & System Overview:\nThe Conversations organization powers multi-channel communication across SMS, Email, WhatsApp, and DMs — handling over 2B messages each month. The Threads & Composer team owns the inbox and composer surfaces, and the backend services that deliver and store those interactions.You’ll work across Node.js microservices, GCP-based infra (GKE, Pub/Sub, Cloud Tasks), and MongoDB/Firestore storage layers, ensuring every message and UI state stays consistent, fast, and recoverable.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/4ec92bca-2593-4081-85fb-c8288147939d","applyUrl":"https://jobs.lever.co/gohighlevel/4ec92bca-2593-4081-85fb-c8288147939d/apply"},{"additionalPlain":" \n#LI-Remote #LI-NJ1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-NJ1</span></div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1770881590721,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role:\nWe are building systems that operate at scale - high write volumes, real-time state sync, and burst traffic that doesn’t politely warn before it arrives. We are looking for engineers who love owning systems end-to-end, care deeply about performance and reliability, and want to build things that don’t just work - but last. This is not a ticket-execution role, its a system ownership role.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We are building systems that operate at scale - high write volumes, real-time state sync, and burst traffic that doesn’t politely warn before it arrives. We are looking for engineers who love owning systems end-to-end, care deeply about performance and reliability, and want to build things that don’t just work - but last. This is not a ticket-execution role, its a system ownership role.</span></div>","id":"8d7aa8e6-5bcf-4e8a-90cd-6cad197bff31","lists":[{"text":"Responsibilities:","content":"\n<li><strong>Backend System Ownership:</strong></li>\n<li>Design and evolve Node.js / NestJS services powering systems that operate at scale</li>\n<li>Take architectural decisions that balance scale, cost, and long-term maintainability</li>\n\n<div>&nbsp;</div>\n\n<li><strong>API Craftsmanship:</strong></li>\n<li>Build well-typed, thoughtful REST contracts for high volume flows</li>\n<li>Think in versioning, backward compatibility, and clean boundaries</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Data at Scale:</strong></li>\n<li>Model and optimize MongoDB / Firestore schemas for high read/write workloads</li>\n<li>Design atomic updates and consistency strategies for distributed systems</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Scalability &amp; Resilience:</strong></li>\n<li>Implement queues, caching layers, and rate limiting to handle burst traffic gracefully</li>\n<li>Design for failure modes before they happen</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Frontend Integration:</strong></li>\n<li>Ship modular Vue 3 UIs that efficiently consume APIs</li>\n<li>Optimize realtime updates and state management (Pinia)</li>\n<li>Improve Core Web Vitals and perceived performance</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Observability &amp; Production Ownership:</strong></li>\n<li>Instrument logs, metrics, traces, and alerts</li>\n<li>Participate in on-call</li>\n<li>Debug real production issues</li>\n<li>Drive post-mortems to meaningful closure (not just documents)</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Mentorship &amp; Leverage:</strong></li>\n<li>Review code thoughtfully</li>\n<li>Support junior engineers</li>\n<li>Raise engineering standards across the team</li>\n"},{"text":"Requirements:","content":"\n<li>4+ years of professional engineering experience</li>\n<li>Strong backend-heavy fullstack background</li>\n<li>Deep comfort with Node.js + TypeScript</li>\n<li>Experience building and scaling microservices (NestJS / Express)</li>\n<li>Modern frontend experience (Vue 3 or similar)</li>\n<li>Strong understanding of: API design, Data modeling, Distributed systems tradeoffs, Concurrency &amp; rate limiting</li>\n<li>Real production debugging experience</li>\n<li>Comfortable in cloud-native environments (GCP / AWS)</li>\n<li>CI/CD and containerization familiarity</li>\n"},{"text":"Nice to Have:","content":"\n<li>Pub/Sub or message queue experience</li>\n<li>Event-driven systems exposure</li>\n<li>Domain-driven design familiarity</li>\n<li>Performance optimization work</li>\n<li>Experience reducing infra costs</li>\n"}],"text":"Software Development Engineer III - Core CRM","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We are building systems that operate at scale - high write volumes, real-time state sync, and burst traffic that doesn&rsquo;t politely warn before it arrives. We are looking for engineers who love owning systems end-to-end, care deeply about performance and reliability, and want to build things that don&rsquo;t just work - but last. This is not a ticket-execution role, its a system ownership role.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role:\nWe are building systems that operate at scale - high write volumes, real-time state sync, and burst traffic that doesn’t politely warn before it arrives. We are looking for engineers who love owning systems end-to-end, care deeply about performance and reliability, and want to build things that don’t just work - but last. This is not a ticket-execution role, its a system ownership role.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/8d7aa8e6-5bcf-4e8a-90cd-6cad197bff31","applyUrl":"https://jobs.lever.co/gohighlevel/8d7aa8e6-5bcf-4e8a-90cd-6cad197bff31/apply"},{"additionalPlain":"#LI-Remote #LI-RK1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-RK1</span></div>\n</div>\n</div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1777960133821,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nAbout the Role\nWe are building systems that operate at scale - high write volumes, real-time state sync, and burst traffic that doesn’t politely warn before it arrives.We are looking for engineers who love owning systems end-to-end, care deeply about performance and reliability, and want to build things that don’t just work - but last.This is not a ticket-execution role. This is a system ownership role.\n \n","description":"<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span><br><br><strong style=\"font-size: 18px;\"><span style=\"font-size: 16px;\"><strong>About the Role</strong></span><br></strong></div>\n<div><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #515357;\">We are building systems that operate at scale - high write volumes, real-time state sync, and burst traffic that doesn’t politely warn before it arrives.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #515357;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #515357;\">We are looking for engineers who love owning systems end-to-end, care deeply about performance and reliability, and want to build things that don’t just work - but last.This is not a ticket-execution role. This is a system ownership role.</span></div>\n<div>&nbsp;</div>","id":"b497d5c0-1f46-4862-a814-5f4969675712","lists":[{"text":"Responsibilities:","content":"<div>\n<h3>Backend System Ownership</h3>\n\n<li>\n<p>Design and evolve Node.js / NestJS services powering systems that operate at scale</p>\n</li>\n<li>\n<p>Take architectural decisions that balance scale, cost, and long-term maintainability</p>\n</li>\n\n<h3>API Craftsmanship</h3>\n\n<li>\n<p>Build well-typed, thoughtful REST contracts for high volume flows</p>\n</li>\n<li>\n<p>Think in versioning, backward compatibility, and clean boundaries</p>\n</li>\n\n<h3>Data at Scale</h3>\n\n<li>\n<p>Model and optimize MongoDB / Firestore schemas for high read/write workloads</p>\n</li>\n<li>\n<p>Design atomic updates and consistency strategies for distributed systems</p>\n</li>\n\n<h3>Scalability &amp; Resilience</h3>\n\n<li>\n<p>Implement queues, caching layers, and rate limiting to handle burst traffic gracefully</p>\n</li>\n<li>\n<p>Design for failure modes before they happen</p>\n</li>\n\n<h3>Frontend Integration</h3>\n\n<li>\n<p>Ship modular Vue 3 UIs that efficiently consume APIs</p>\n</li>\n<li>\n<p>Optimize realtime updates and state management (Pinia)</p>\n</li>\n<li>\n<p>Improve Core Web Vitals and perceived performance</p>\n</li>\n\n<h3>Observability &amp; Production Ownership</h3>\n\n<li>\n<p>Instrument logs, metrics, traces, and alerts</p>\n</li>\n<li>\n<p>Participate in on-call</p>\n</li>\n<li>\n<p>Debug real production issues</p>\n</li>\n<li>\n<p>Drive post-mortems to meaningful closure (not just documents)</p>\n</li>\n\n<h3>Mentorship &amp; Leverage</h3>\n\n<li>\n<p>Review code thoughtfully</p>\n</li>\n<li>\n<p>Support junior engineers</p>\n</li>\n<li>\n<p>Raise engineering standards across the team</p>\n</li>\n\n</div>"},{"text":"Requirements:","content":"<div>\n\n<li>\n<p>4+ years of professional engineering experience</p>\n</li>\n<li>\n<p>Strong backend-heavy fullstack background</p>\n</li>\n<li>\n<p>Deep comfort with Node.js + TypeScript</p>\n</li>\n<li>\n<p>Experience building and scaling microservices (NestJS / Express)</p>\n</li>\n<li>\n<p>Modern frontend experience (Vue 3 or similar)</p>\n</li>\n<li>\n<p>Strong understanding of:</p>\n\n</li><li>\n<p>API design</p>\n</li>\n<li>\n<p>Data modeling</p>\n</li>\n<li>\n<p>Distributed systems tradeoffs</p>\n</li>\n<li>\n<p>Concurrency &amp; rate limiting</p>\n</li>\n\n\n<li>\n<p>Real production debugging experience</p>\n</li>\n<li>\n<p>Comfortable in cloud-native environments (GCP / AWS)<br>CI/CD and containerization familiarity</p>\n</li>\n\n</div>"},{"text":"Bonus Points:","content":"<div>\n\n<li>\n<p>Pub/Sub or message queue experience</p>\n</li>\n<li>\n<p>Event-driven systems exposure</p>\n</li>\n<li>\n<p>Domain-driven design familiarity</p>\n</li>\n<li>\n<p>Performance optimization work</p>\n</li>\n<li>\n<p>Experience reducing infra costs</p>\n</li>\n\n</div>"},{"text":"Our Tech Environment:","content":"<div>Backend: Node.js, TypeScript, NestJS / Express<br>Frontend: Vue 3, Pinia, Vite / Webpack, Tailwind<br>Storage: MongoDB, Firestore, Redis, ElasticSearch<br>Infra: GCP (GKE, Pub/Sub, Cloud Tasks)<br>CI/CD: GitHub Actions, Docker, Kubernetes<br>Testing: Jest, Vitest</div>"},{"text":"What You Will Get","content":"\n<li>\n<p>Ownership of real systems</p>\n</li>\n<li>\n<p>Complex problems worth solving</p>\n</li>\n<li>\n<p>Exposure to scale</p>\n</li>\n<li>\n<p>High engineering bar</p>\n</li>\n<li>\n<p>A team that values thoughtful design over rushed patches</p>\n</li>\n"}],"text":"Software Development Engineer III - Custom Objects (Backend)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span><br><br><strong style=\"font-size: 18px;\"><span style=\"font-size: 16px;\"><strong>About the Role</strong></span><br></strong></div>\n<div><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #515357;\">We are building systems that operate at scale - high write volumes, real-time state sync, and burst traffic that doesn&rsquo;t politely warn before it arrives.</span><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #515357;\"><br></span><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #515357;\">We are looking for engineers who love owning systems end-to-end, care deeply about performance and reliability, and want to build things that don&rsquo;t just work - but last.This is not a ticket-execution role. This is a system ownership role.</span></div>\n<div>&nbsp;</div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nAbout the Role\nWe are building systems that operate at scale - high write volumes, real-time state sync, and burst traffic that doesn’t politely warn before it arrives.We are looking for engineers who love owning systems end-to-end, care deeply about performance and reliability, and want to build things that don’t just work - but last.This is not a ticket-execution role. This is a system ownership role.\n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/b497d5c0-1f46-4862-a814-5f4969675712","applyUrl":"https://jobs.lever.co/gohighlevel/b497d5c0-1f46-4862-a814-5f4969675712/apply"},{"additionalPlain":"EEO Statement: \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application\n \n#LI-Remote #LI-MS1\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:&nbsp;</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>We encourage you to review our <span data-sheets-root=\"1\"><a rel=\"noopener\" href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></span> before submitting your application</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">#LI-Remote #LI-MS1</span></div>","categories":{"commitment":"Employee India","department":"Engineering","location":"Delhi","team":"LeadGen","allLocations":["Delhi"]},"createdAt":1715057739981,"descriptionPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nAbout the Team:\nCurrently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success\n \nAbout the Role:\nWe are looking for a passionate and highly skilled Senior Software Development Engineer (SDE3) to join the Ads Manager Team. You will work on building scalable systems and user experiences that power ad campaign creation, optimisation, reporting, and automation across multiple advertising platforms.You will collaborate closely with Product, Design, QA, AI, and Platform teams to deliver high-impact features and improve campaign success rates, scalability, and reliability.This role requires strong backend engineering fundamentals, product ownership, execution discipline, and the ability to solve complex technical challenges at scale.\n","description":"<div><strong style=\"font-size: 15px;\">About Us</strong></div>\n<div><span style=\"font-size: 15px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div><strong style=\"font-size: 15px;\">Our People</strong></div>\n<div><span style=\"font-size: 15px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div><strong style=\"font-size: 15px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 15px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Team:</strong></div>\n<div><span style=\"font-size: 16px;\">Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">We are looking for a passionate and highly skilled </span><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Senior Software Development Engineer (SDE3)</span></strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"> to join the Ads Manager Team. You will work on building scalable systems and user experiences that power ad campaign creation, optimisation, reporting, and automation across multiple advertising platforms.</span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">You will collaborate closely with Product, Design, QA, AI, and Platform teams to deliver high-impact features and improve campaign success rates, scalability, and reliability.</span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">This role requires strong backend engineering fundamentals, product ownership, execution discipline, and the ability to solve complex technical challenges at scale.</span></div>","id":"56fe71a5-243a-429c-95e4-1ea6bbb6ca50","lists":[{"text":"Responsibilities","content":"<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Design and build scalable backend services and APIs for Ads Manager.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Develop integrations with advertising platforms such as:</span>\n<ul style=\"padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Meta Ads</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Google Ads</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">LinkedIn Ads</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Other ad ecosystems</span></li>\n\n\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Build systems for:</span>\n<ul style=\"padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Campaign publishing</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Audience targeting</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Attribution tracking</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Analytics &amp; reporting</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Ad automation workflows</span></li>\n\n\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Improve campaign publishing reliability and reduce user drop-offs.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Collaborate with Product and Design teams during requirement and feasibility discussions.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Participate in architectural discussions and technical decision-making.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Optimise application performance, scalability, and reliability.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Write clean, maintainable, and testable code.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Contribute to engineering best practices, code reviews, and SDLC improvements.</span></li>\n\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 13pt; font-family: Arial, sans-serif;\">Team &amp; Execution</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Take ownership of features end-to-end.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Participate actively in sprint planning, estimation, and retrospectives.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Work closely with QA to ensure quality releases.</span></li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Collaborate proactively across teams and communicate effectively on blockers and progress.</span></li>\n</ul></ul></li></ul></li></ul>"},{"text":"Your Core Skills","content":"\n<li style=\"list-style-type: none;\">\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">4+ years of software engineering experience.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong proficiency in:</span></p>\n<ul style=\"padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Node.js</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">TypeScript / JavaScript</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">MongoDB</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">REST APIs</span></p>\n</li>\n\n\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience building scalable backend systems and microservices.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Good understanding of distributed systems and asynchronous processing.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience with cloud platforms such as AWS or GCP.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Familiarity with CI/CD pipelines and modern development workflows.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong debugging, analytical, and problem-solving skills.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Ability to work independently with strong ownership and accountability.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\">&nbsp;</p>\n</li>\n\n\n</ul></ul></li></ul></li>"},{"text":"Additional Skills","content":"\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience with Vue.js or React.js.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience working with Ads APIs or MarTech products.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Familiarity with:</span></p>\n<ul style=\"padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Event-driven architectures</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Redis, Kafka, RabbitMQ, or similar technologies</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Analytics and reporting systems</span></p>\n</li>\n\n\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Exposure to AI-powered or automation-driven products.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Experience working in fast-paced SaaS environments.</span></p>\n</li>\n\n<div>&nbsp;</div></ul></li>"}],"text":"Software Development Engineer III - Full Stack Development - Ads Manager Team","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 15px;\">About Us</strong></div>\n<div><span style=\"font-size: 15px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div><strong style=\"font-size: 15px;\">Our People</strong></div>\n<div><span style=\"font-size: 15px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div><strong style=\"font-size: 15px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 15px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Team:</strong></div>\n<div><span style=\"font-size: 16px;\">Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers&rsquo; business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">We are looking for a passionate and highly skilled </span><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Senior Software Development Engineer (SDE3)</span></strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\"> to join the Ads Manager Team. You will work on building scalable systems and user experiences that power ad campaign creation, optimisation, reporting, and automation across multiple advertising platforms.</span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">You will collaborate closely with Product, Design, QA, AI, and Platform teams to deliver high-impact features and improve campaign success rates, scalability, and reliability.</span><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">This role requires strong backend engineering fundamentals, product ownership, execution discipline, and the ability to solve complex technical challenges at scale.</span></div>","descriptionBodyPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nAbout the Team:\nCurrently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success\n \nAbout the Role:\nWe are looking for a passionate and highly skilled Senior Software Development Engineer (SDE3) to join the Ads Manager Team. You will work on building scalable systems and user experiences that power ad campaign creation, optimisation, reporting, and automation across multiple advertising platforms.You will collaborate closely with Product, Design, QA, AI, and Platform teams to deliver high-impact features and improve campaign success rates, scalability, and reliability.This role requires strong backend engineering fundamentals, product ownership, execution discipline, and the ability to solve complex technical challenges at scale.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/56fe71a5-243a-429c-95e4-1ea6bbb6ca50","applyUrl":"https://jobs.lever.co/gohighlevel/56fe71a5-243a-429c-95e4-1ea6bbb6ca50/apply"},{"additionalPlain":"EEO Statement\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application\n \n","additional":"<div><strong><span style=\"font-size: 18px;\">EEO Statement</span></strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>\n<div>\n<p>We encourage you to review our <span data-sheets-root=\"1\"><a rel=\"noopener\" href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></span> before submitting your application</p>\n</div>\n<div>&nbsp;</div>\n</div>","categories":{"commitment":"EE Full-Time","department":"Engineering","location":"India","team":"LeadGen","allLocations":["India"]},"createdAt":1771910924402,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts (edited)\ngohighlevel.com\nOur Blog Has a New Home\nWe’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.\n \ngohighlevel.com\nOur Blog Has a New Home\nWe’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.\n \nAbout the Role\nThe Platform Experience team plays a critical role in driving organizational growth by optimizing Time-to-Productivity (TTP) metrics across the platform. Our mission is to create seamless, high-impact experiences that accelerate customer success and increase trial-to-paid conversions.\n \nWe own and evolve two mission-critical growth products:\n \nOnboarding – A no-code/low-code guided experience that enables customers to quickly\nset up and derive value from the platform.\n \nLaunchpad – A conversion-focused enablement engine that helps customers activate key\nfeatures efficiently.\nBoth products are continuously optimized through data-driven experimentation and A/B testing,\nallowing us to identify and implement the most effective solutions for customer conversion and\nretention.\n \nAdditionally, we own Global Search, a high-performance system that enables users to search\nanything across the platform in fractions of a second, ensuring speed, reliability, and\ndiscoverability at scale.\n \nOur systems directly impact growth, engagement, and customer satisfaction—making stability,\nperformance, and engineering excellence non-negotiable.\n","description":"<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span> (edited)<br aria-hidden=\"true\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"http://gohighlevel.com\">gohighlevel.com</a></span><br aria-hidden=\"true\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Our Blog Has a New Home</a></span><br aria-hidden=\"true\">We’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<div>\n<div>\n<div>&nbsp;</div>\n<div>\n<div>gohighlevel.com</div>\n<div><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Our Blog Has a New Home</a></div>\n<div>We’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.</div>\n</div>\n</div>\n</div>\n</div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">About the Role</span></strong></div>\n<div>The Platform Experience team plays a critical role in driving organizational growth by optimizing <strong>Time-to-Productivity (TTP)</strong> metrics across the platform. Our mission is to create seamless, high-impact experiences that accelerate customer success and increase trial-to-paid conversions.</div>\n<div>&nbsp;</div>\n<div>We own and evolve two mission-critical growth products:</div>\n<div>&nbsp;</div>\n<div><strong>Onboarding</strong> – A no-code/low-code guided experience that enables customers to quickly</div>\n<div>set up and derive value from the platform.</div>\n<div>&nbsp;</div>\n<div><strong>Launchpad</strong> – A conversion-focused enablement engine that helps customers activate key</div>\n<div>features efficiently.</div>\n<div>Both products are continuously optimized through <strong>data-driven experimentation and A/B testing</strong>,</div>\n<div>allowing us to identify and implement the most effective solutions for customer conversion and</div>\n<div>retention.</div>\n<div>&nbsp;</div>\n<div>Additionally, we own <strong>Global Search</strong>, a high-performance system that enables users to search</div>\n<div>anything across the platform in fractions of a second, ensuring speed, reliability, and</div>\n<div>discoverability at scale.</div>\n<div>&nbsp;</div>\n<div>Our systems directly impact growth, engagement, and customer satisfaction—making stability,</div>\n<div>performance, and engineering excellence non-negotiable.</div>","id":"944c3bcf-04fb-4e95-99b7-61c1c9369e3c","lists":[{"text":"Responsibilities","content":"\n<li>Design and build highly reliable, scalable systems to ensure mission-critical applications maintain near <strong>100% uptime</strong>.</li>\n<li>Proactively identify, debug, and eliminate performance bottlenecks and production issues.</li>\n<li>Drive incident prevention through root cause analysis and systemic fixes.</li>\n<li>Own end-to-end feature delivery from design to production.</li>\n<li>Establish and enforce high coding standards, review practices, and clean architecture principles.</li>\n<li>Practice and promote <strong>Test-Driven Development (TDD)</strong>.</li>\n<li>Collaborate with product and data teams to measure, analyze, and optimize conversion funnels.</li>\n<li>Contribute to long-term technical vision and architectural decisions.</li>\n<li>Drive cross-team collaboration to improve platform-wide engineering standards.</li>\n<li>Identify opportunities to implement <strong>AI-driven bots, intelligent workflows, and automation systems</strong> to improve customer productivity and internal efficiency.</li>\n<li>Integrate AI capabilities within Onboarding, Launchpad, and Global Search to enhance user experience and personalization.</li>\n"},{"text":"Requirements","content":"\n<li><strong>5+ years of full-stack engineering experience with significant backend/system design exposure.</strong></li>\n<li>Deep expertise in distributed systems and event-driven architecture.</li>\n<li>Strong experience with asynchronous job processing and background workers.</li>\n<li>Solid understanding of both relational and NoSQL databases (MongoDB, ClickHouse preferred).</li>\n<li>Strong experience with modern frontend frameworks (<a rel=\"noopener noreferrer\" href=\"http://Vue.js\" class=\"postings-link\">Vue.js</a>, React, or Angular).</li>\n<li>Ability to design and optimize interactive dashboards and data-heavy UIs.</li>\n<li>Excellent understanding of software design patterns, API design, and microservices.</li>\n<li>Hands-on experience with CI/CD pipelines, TDD, and automated testing frameworks.</li>\n<li>Strong performance tuning, profiling, and optimization skills (especially <a rel=\"noopener noreferrer\" href=\"http://Node.js\" class=\"postings-link\">Node.js</a>).</li>\n<li>Experience with caching, rate limiting, and queuing systems.</li>\n<li>Strong knowledge of Elasticsearch for search, indexing, and analytics.</li>\n<li>Experience using Redis for caching, session storage, or background queues.</li>\n<li>Strong communication skills with the ability to work cross-functionally.</li>\n<li>Ability to make clear architectural trade-offs and guide team decision-making.</li>\n"},{"text":"Bonus Skills","content":"\n<li>Contributions to open-source tools, internal platforms or engineering blogs</li>\n<li>Exposure to AI-driven content tools or automation systems.</li>\n"}],"text":"Software Development Engineer III - Full Stack Development (Platform Experience)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span> (edited)<br aria-hidden=\"true\"><span draggable=\"true\"><a href=\"http://gohighlevel.com\" target=\"_blank\" rel=\"noopener noreferrer\">gohighlevel.com</a></span><br aria-hidden=\"true\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Our Blog Has a New Home</a></span><br aria-hidden=\"true\">We&rsquo;ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<div>\n<div>\n<div>&nbsp;</div>\n<div>\n<div>gohighlevel.com</div>\n<div><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Our Blog Has a New Home</a></div>\n<div>We&rsquo;ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.</div>\n</div>\n</div>\n</div>\n</div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">About the Role</span></strong></div>\n<div>The Platform Experience team plays a critical role in driving organizational growth by optimizing <strong>Time-to-Productivity (TTP)</strong> metrics across the platform. Our mission is to create seamless, high-impact experiences that accelerate customer success and increase trial-to-paid conversions.</div>\n<div>&nbsp;</div>\n<div>We own and evolve two mission-critical growth products:</div>\n<div>&nbsp;</div>\n<div><strong>Onboarding</strong> &ndash; A no-code/low-code guided experience that enables customers to quickly</div>\n<div>set up and derive value from the platform.</div>\n<div>&nbsp;</div>\n<div><strong>Launchpad</strong> &ndash; A conversion-focused enablement engine that helps customers activate key</div>\n<div>features efficiently.</div>\n<div>Both products are continuously optimized through <strong>data-driven experimentation and A/B testing</strong>,</div>\n<div>allowing us to identify and implement the most effective solutions for customer conversion and</div>\n<div>retention.</div>\n<div>&nbsp;</div>\n<div>Additionally, we own <strong>Global Search</strong>, a high-performance system that enables users to search</div>\n<div>anything across the platform in fractions of a second, ensuring speed, reliability, and</div>\n<div>discoverability at scale.</div>\n<div>&nbsp;</div>\n<div>Our systems directly impact growth, engagement, and customer satisfaction&mdash;making stability,</div>\n<div>performance, and engineering excellence non-negotiable.</div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts (edited)\ngohighlevel.com\nOur Blog Has a New Home\nWe’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.\n \ngohighlevel.com\nOur Blog Has a New Home\nWe’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.\n \nAbout the Role\nThe Platform Experience team plays a critical role in driving organizational growth by optimizing Time-to-Productivity (TTP) metrics across the platform. Our mission is to create seamless, high-impact experiences that accelerate customer success and increase trial-to-paid conversions.\n \nWe own and evolve two mission-critical growth products:\n \nOnboarding – A no-code/low-code guided experience that enables customers to quickly\nset up and derive value from the platform.\n \nLaunchpad – A conversion-focused enablement engine that helps customers activate key\nfeatures efficiently.\nBoth products are continuously optimized through data-driven experimentation and A/B testing,\nallowing us to identify and implement the most effective solutions for customer conversion and\nretention.\n \nAdditionally, we own Global Search, a high-performance system that enables users to search\nanything across the platform in fractions of a second, ensuring speed, reliability, and\ndiscoverability at scale.\n \nOur systems directly impact growth, engagement, and customer satisfaction—making stability,\nperformance, and engineering excellence non-negotiable.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/944c3bcf-04fb-4e95-99b7-61c1c9369e3c","applyUrl":"https://jobs.lever.co/gohighlevel/944c3bcf-04fb-4e95-99b7-61c1c9369e3c/apply"},{"additionalPlain":"EEO Statement: \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \n#LI-Remote #LI-DNP\n#LI-MS1\n#LI-DNI\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:&nbsp;</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">#LI-Remote #LI-DNP</span></div>\n<div><span style=\"font-size: 15px;\">#LI-MS1</span></div>\n<div><span style=\"font-size: 15px;\">#LI-DNI</span></div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"LeadGen","allLocations":["India"]},"createdAt":1758266878841,"descriptionPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Team:\nThe Social Planner team is a dedicated product group within HighLevel’s Leadgen organization, focused on delivering a seamless social media management experience. We empower agencies and businesses to create, schedule, and manage posts across multiple platforms, while also providing automation, analytics, and engagement tools. \n \nOur primary objectives are to drive Social Planner adoption, improve feature retention, and maximize user engagement by making social publishing effortless and impactful.\n \nWe are responsible for: \nPost Publishing & Scheduling We enable agencies to publish and schedule posts across major social platforms, ensuring timely and consistent content delivery.\nPost Automation We support advanced publishing workflows, including CSV uploads, RSS-to-post, Review Posts, Category Queues, and Recurring Queues—giving agencies full flexibility to manage content at scale.\nEngagement & Insights Through Social Statistics, Comment Management, and Social Listening, we provide agencies with deep insights into performance and engagement, enabling data-driven content strategies.\nBest Time to Post We surface AI-driven recommendations on when to post for maximum reach and engagement, helping agencies optimize their content strategy.\nMulti-Platform Integration We currently support integrations with 9 major platforms—Google Business Profile, Facebook, Instagram, LinkedIn, TikTok, YouTube, Pinterest, Threads, and Bluesky—along with HighLevel’s internal Community product.\n \n🌍 Scale & Reach:\n1.6M+ social accounts connected to HighLevel through Social Planner\n2,000+ new accounts added daily\n22.6M posts published this year alone\n100K+ posts published daily through our platform\nThis scale demonstrates Social Planner’s critical role in powering social presence for agencies worldwide.\n \nAbout the Role:\nWe are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on details and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.\n","description":"<div>\n<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" style=\"font-size: 16px;\" class=\"postings-link\">YouTube Channel</a><span style=\"font-size: 16px;\">&nbsp;or&nbsp;</span><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" style=\"font-size: 16px;\" class=\"postings-link\">Blog Posts</a></div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Team:</strong></div>\n<div><span style=\"font-size: 16px;\">The Social Planner team is a dedicated product group within HighLevel’s Leadgen organization, focused on delivering a seamless social media management experience. We empower agencies and businesses to create, schedule, and manage posts across multiple platforms, while also providing automation, analytics, and engagement tools. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our primary objectives are to </span><strong style=\"font-size: 16px;\">drive Social Planner adoption, improve feature retention, and maximize user engagement</strong><span style=\"font-size: 16px;\"> by making social publishing effortless and impactful.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We are responsible for: </span></div>\n<div><strong style=\"font-size: 16px;\">Post Publishing &amp; Scheduling</strong><span style=\"font-size: 16px;\"> We enable agencies to publish and schedule posts across major social platforms, ensuring timely and consistent content delivery.</span></div>\n<div><strong style=\"font-size: 16px;\">Post Automation</strong><span style=\"font-size: 16px;\"> We support advanced publishing workflows, including CSV uploads, RSS-to-post, Review Posts, Category Queues, and Recurring Queues—giving agencies full flexibility to manage content at scale.</span></div>\n<div><strong style=\"font-size: 16px;\">Engagement &amp; Insights</strong><span style=\"font-size: 16px;\"> Through Social Statistics, Comment Management, and Social Listening, we provide agencies with deep insights into performance and engagement, enabling data-driven content strategies.</span></div>\n<div><strong style=\"font-size: 16px;\">Best Time to Post</strong><span style=\"font-size: 16px;\"> We surface AI-driven recommendations on when to post for maximum reach and engagement, helping agencies optimize their content strategy.</span></div>\n<div><strong style=\"font-size: 16px;\">Multi-Platform Integration</strong><span style=\"font-size: 16px;\"> We currently support integrations with 9 major platforms—Google Business Profile, Facebook, Instagram, LinkedIn, TikTok, YouTube, Pinterest, Threads, and Bluesky—along with HighLevel’s internal Community product.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">🌍 Scale &amp; Reach:</span></div>\n<div><strong style=\"font-size: 16px;\">1.6M+ social accounts</strong><span style=\"font-size: 16px;\"> connected to HighLevel through Social Planner</span></div>\n<div><strong style=\"font-size: 16px;\">2,000+ new accounts</strong><span style=\"font-size: 16px;\"> added daily</span></div>\n<div><strong style=\"font-size: 16px;\">22.6M posts published</strong><span style=\"font-size: 16px;\"> this year alone</span></div>\n<div><strong style=\"font-size: 16px;\">100K+ posts published daily</strong><span style=\"font-size: 16px;\"> through our platform</span></div>\n<div><span style=\"font-size: 16px;\">This scale demonstrates Social Planner’s critical role in powering social presence for agencies worldwide.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on&nbsp;details&nbsp;and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.</span></div>","id":"e748460e-6da2-48f5-b927-30caf0d1634d","lists":[{"text":"Responsibilities","content":"\n<li>Improve and create new lead capture domain models.</li>\n<li>Build backend &amp; Frontend API features and architecture.</li>\n<li>Work cross-functionally across our platform, experience, integrations, payments and marketplace teams.</li>\n<li>Drive performance through benchmarking and optimization</li>\n<li>Work with a wide range of systems, processes, and technologies to own and solve problems from end to end</li>\n<li>Collaborate closely with our leadership team including engineers, designers, and product managers to build new features and products</li>\n<li>Uphold high engineering standards and bring consistency to the many codebases and systems you will encounter.</li>\n<li>Work on 1 to 2 products.</li>\n<li>Create and improve lead capture tools like funnels, websites, forms, surveys, social media</li>\n<li>Architect and build backend &amp; Frontend APIs and features</li>\n"},{"text":"Your Core Skills","content":"\n<li>4+ years of experience in a full-stack environment.</li>\n<li>Develop and maintain a highly scalable email builder web App, enabling customers to send ~30 million emails per day. Manage email statistics and integrate with internal teams leveraging email builder templates.</li>\n<li>Scale and optimize our countdown timer, used across emails, websites, and funnels, with more than 300K daily views. Design and develop Brand Board, a tool that helps customers build and integrate their brand identity seamlessly across the platform. Optimize application performance and scalability using modern development practices.</li>\n<li>Troubleshoot, debug, and implement improvements to existing systems.</li>\n<li>Proficient with various programming languages and tools such as but not limited to Javascript, TypeScript, <a rel=\"noopener noreferrer\" href=\"http://Vue.js\" class=\"postings-link\">Vue.js</a>, NodeJS, and GraphQL Must be able to work with a team and collaborate remotely.</li>\n<li>You have an entrepreneurial mindset, are eager to take on different roles when necessary and know how to navigate a start-up environment. You are fulfilled by being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users and take pride in working on projects involving a variety of technologies and systems.</li>\n<li>Ability to stitch together many different services and processes together, even if you have not worked with them before.</li>\n<li>Hold a great deal of empathy for your team and users, you are a steward of crafting great experiences.</li>\n<li>Have great communication skills and can thrive in a highly collaborative environment when working cross-functionally with many stakeholders.</li>\n<li>Driven by product quality, and innately know how to balance trade-offs with time to launch new features.</li>\n<li>A keen eye for design and love to think about user flows and user experiences. Must have experience with HTML5 and CSS3</li>\n"}],"text":"Software Development Engineer III - Full Stack Development (Social Planner)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our&nbsp;</span><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a><span style=\"font-size: 16px;\">&nbsp;or&nbsp;</span><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Team:</strong></div>\n<div><span style=\"font-size: 16px;\">The Social Planner team is a dedicated product group within HighLevel&rsquo;s Leadgen organization, focused on delivering a seamless social media management experience. We empower agencies and businesses to create, schedule, and manage posts across multiple platforms, while also providing automation, analytics, and engagement tools. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our primary objectives are to </span><strong style=\"font-size: 16px;\">drive Social Planner adoption, improve feature retention, and maximize user engagement</strong><span style=\"font-size: 16px;\"> by making social publishing effortless and impactful.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We are responsible for: </span></div>\n<div><strong style=\"font-size: 16px;\">Post Publishing &amp; Scheduling</strong><span style=\"font-size: 16px;\"> We enable agencies to publish and schedule posts across major social platforms, ensuring timely and consistent content delivery.</span></div>\n<div><strong style=\"font-size: 16px;\">Post Automation</strong><span style=\"font-size: 16px;\"> We support advanced publishing workflows, including CSV uploads, RSS-to-post, Review Posts, Category Queues, and Recurring Queues&mdash;giving agencies full flexibility to manage content at scale.</span></div>\n<div><strong style=\"font-size: 16px;\">Engagement &amp; Insights</strong><span style=\"font-size: 16px;\"> Through Social Statistics, Comment Management, and Social Listening, we provide agencies with deep insights into performance and engagement, enabling data-driven content strategies.</span></div>\n<div><strong style=\"font-size: 16px;\">Best Time to Post</strong><span style=\"font-size: 16px;\"> We surface AI-driven recommendations on when to post for maximum reach and engagement, helping agencies optimize their content strategy.</span></div>\n<div><strong style=\"font-size: 16px;\">Multi-Platform Integration</strong><span style=\"font-size: 16px;\"> We currently support integrations with 9 major platforms&mdash;Google Business Profile, Facebook, Instagram, LinkedIn, TikTok, YouTube, Pinterest, Threads, and Bluesky&mdash;along with HighLevel&rsquo;s internal Community product.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">🌍 Scale &amp; Reach:</span></div>\n<div><strong style=\"font-size: 16px;\">1.6M+ social accounts</strong><span style=\"font-size: 16px;\"> connected to HighLevel through Social Planner</span></div>\n<div><strong style=\"font-size: 16px;\">2,000+ new accounts</strong><span style=\"font-size: 16px;\"> added daily</span></div>\n<div><strong style=\"font-size: 16px;\">22.6M posts published</strong><span style=\"font-size: 16px;\"> this year alone</span></div>\n<div><strong style=\"font-size: 16px;\">100K+ posts published daily</strong><span style=\"font-size: 16px;\"> through our platform</span></div>\n<div><span style=\"font-size: 16px;\">This scale demonstrates Social Planner&rsquo;s critical role in powering social presence for agencies worldwide.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on&nbsp;details&nbsp;and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.</span></div>","descriptionBodyPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 1 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Team:\nThe Social Planner team is a dedicated product group within HighLevel’s Leadgen organization, focused on delivering a seamless social media management experience. We empower agencies and businesses to create, schedule, and manage posts across multiple platforms, while also providing automation, analytics, and engagement tools. \n \nOur primary objectives are to drive Social Planner adoption, improve feature retention, and maximize user engagement by making social publishing effortless and impactful.\n \nWe are responsible for: \nPost Publishing & Scheduling We enable agencies to publish and schedule posts across major social platforms, ensuring timely and consistent content delivery.\nPost Automation We support advanced publishing workflows, including CSV uploads, RSS-to-post, Review Posts, Category Queues, and Recurring Queues—giving agencies full flexibility to manage content at scale.\nEngagement & Insights Through Social Statistics, Comment Management, and Social Listening, we provide agencies with deep insights into performance and engagement, enabling data-driven content strategies.\nBest Time to Post We surface AI-driven recommendations on when to post for maximum reach and engagement, helping agencies optimize their content strategy.\nMulti-Platform Integration We currently support integrations with 9 major platforms—Google Business Profile, Facebook, Instagram, LinkedIn, TikTok, YouTube, Pinterest, Threads, and Bluesky—along with HighLevel’s internal Community product.\n \n🌍 Scale & Reach:\n1.6M+ social accounts connected to HighLevel through Social Planner\n2,000+ new accounts added daily\n22.6M posts published this year alone\n100K+ posts published daily through our platform\nThis scale demonstrates Social Planner’s critical role in powering social presence for agencies worldwide.\n \nAbout the Role:\nWe are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on details and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/e748460e-6da2-48f5-b927-30caf0d1634d","applyUrl":"https://jobs.lever.co/gohighlevel/e748460e-6da2-48f5-b927-30caf0d1634d/apply"},{"additionalPlain":"EEO Statement\n \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>","categories":{"commitment":"EE Full-Time","department":"Engineering","location":"India","team":"Revex","allLocations":["India"]},"createdAt":1770032194234,"descriptionPlain":"About HighLevel\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.\nHighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.\nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re hiring a Software Development Engineer III (SDE III) who loves owning features end-to-end and can move seamlessly between backend architecture and frontend delivery.\n \nMust-have skills:\nExpert-level Node.js and deep hands-on experience with MongoDB (complex queries, aggregations, indexing, sharding)Strong production experience with Redis (caching, rate-limiting, pub/sub, distributed locks)Proven ability to build responsive, high-quality UIs with any modern framework (Vue.js is a big plus; React/Angular also perfectly fine)Real-world experience designing and running microservices on KubernetesSolid track record shipping scalable, reliable systems on any major cloud platform (GCP, AWS, or Azure)You write clean, modular, reusable code — on both backend and frontend\n \nWhat you’ll own (true full-stack impact):You’ll join the Sub-Accounts team that powers the entire end-business layer — handling hierarchy, permissions, data isolation, reporting, and performance for over 2 million end businesses (our agencies’ customers) — making sure every single one of them gets a fast, secure, and seamless experience on our platform.\nThis is genuine end-to-end ownership:Design and deliver new sub-account features from API to pixel-perfect UIBuild scalable microservices and event-driven workflowsOptimize performance, cost, and reliability across the entire stackHarden security and access control at every layerReduce tech debt and improve observability (logs, metrics, tracing)Work directly with product and customers to ship experiences people loveYou’ll split your time roughly 50/50 backend ↔ frontend — deep systems work one sprint, beautiful UI the next.\n \nIf you get excited about building complex hierarchy & permission systems, love shipping complete features fast, and want to make sub-accounts feel effortless for thousands of users — this role is made for you.\n","description":"<div><strong style=\"font-size: 18px;\">About HighLevel</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.</span></div>\n<div><span style=\"font-size: 16px;\">HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.</span></div>\n<div><span style=\"font-size: 16px;\">Our People</span></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our </span><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" style=\"font-size: 16px;\" class=\"postings-link\">YouTube Channel</a><span style=\"font-size: 16px;\"> or </span><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" style=\"font-size: 16px;\" class=\"postings-link\">Blog Posts</a></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div><span style=\"font-size: 16px;\">We’re hiring a </span><strong style=\"font-size: 16px;\">Software Development Engineer III (SDE III)</strong><span style=\"font-size: 16px;\"> who loves owning features end-to-end and can move seamlessly between backend architecture and frontend delivery.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Must-have skills:</strong></div>\n<div><span style=\"font-size: 16px;\">Expert-level </span><strong style=\"font-size: 16px;\">Node.js</strong><span style=\"font-size: 16px;\"> and deep hands-on experience with </span><strong style=\"font-size: 16px;\">MongoDB</strong><span style=\"font-size: 16px;\"> (complex queries, aggregations, indexing, sharding)Strong production experience with </span><strong style=\"font-size: 16px;\">Redis</strong><span style=\"font-size: 16px;\"> (caching, rate-limiting, pub/sub, distributed locks)Proven ability to build responsive, high-quality UIs with </span><strong style=\"font-size: 16px;\">any modern framework</strong><span style=\"font-size: 16px;\"> (Vue.js is a big plus; React/Angular also perfectly fine)Real-world experience designing and running </span><strong style=\"font-size: 16px;\">microservices on Kubernetes</strong><span style=\"font-size: 16px;\">Solid track record shipping scalable, reliable systems on any major cloud platform (GCP, AWS, or Azure)You write clean, modular, reusable code — on both backend and frontend</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What you’ll own (true full-stack impact):</strong><span style=\"font-size: 16px;\">You’ll join the Sub-Accounts team that powers the entire </span><strong style=\"font-size: 16px;\">end-business layer</strong><span style=\"font-size: 16px;\"> — handling hierarchy, permissions, data isolation, reporting, and performance for </span><strong style=\"font-size: 16px;\">over 2 million end businesses</strong><span style=\"font-size: 16px;\"> (our agencies’ customers) — making sure every single one of them gets a fast, secure, and seamless experience on our platform.</span></div>\n<div><span style=\"font-size: 16px;\">This is genuine end-to-end ownership:Design and deliver new sub-account features from API to pixel-perfect UIBuild scalable microservices and event-driven workflowsOptimize performance, cost, and reliability across the entire stackHarden security and access control at every layerReduce tech debt and improve observability (logs, metrics, tracing)Work directly with product and customers to ship experiences people loveYou’ll split your time roughly </span><strong style=\"font-size: 16px;\">50/50 backend ↔ frontend</strong><span style=\"font-size: 16px;\"> — deep systems work one sprint, beautiful UI the next.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">If you get excited about building complex hierarchy &amp; permission systems, love shipping complete features fast, and want to make sub-accounts feel effortless for thousands of users — this role is made for you.</span></div>","id":"2b64c103-0ab2-4a64-91ac-6836f04eb256","lists":[{"text":"Responsibilities","content":"\n<li>Own feature delivery from concept to production for the Sub-Accounts platform — design APIs, implement backend logic, and build clean, responsive frontend experiences (any modern UI framework; Vue.js experience is a big plus).Build and evolve highly scalable, performant microservices using Node.js, MongoDB, Redis, and event-driven patterns running on Kubernetes and GCP.</li>\n<li>Proactively hunt down and fix systemic issues (race conditions, deadlocks, memory leaks, timeouts, data inconsistencies) across the sub-accounts hierarchy and permissions system.</li>\n<li>Drive performance and cost optimizations — query tuning, intelligent caching, indexing strategies, and GCP cost reduction without sacrificing speed or reliability.</li>\n<li>Ruthlessly reduce technical debt through refactoring, improving test coverage, and eliminating anti-patterns in both backend and frontend code.</li>\n<li>Strengthen security at every layer — RBAC/ABAC enforcement, tenant isolation, audit trails, rate limiting, secrets management, and input validation.</li>\n<li>Improve observability across the stack — meaningful logs, metrics, distributed tracing, and alerts that make incidents easy to debug in real time.</li>\n<li>Work hand-in-hand with QA from day one: review test cases, give live demos during QA handover, and resolve feedback quickly.</li>\n<li>Build internal tools, scripts, and automation that accelerate development, testing, and deployment cycles for the entire team.</li>\n<li>Actively pair with teammates, share knowledge, conduct code reviews, and help unblock others.</li>\n<li>Participate in on-call rotation and own incident resolution for the sub-accounts services you build.</li>\n<li>This is a hands-on individual contributor role where you’ll write production code daily, ship complete features fast, and directly shape how thousands of agencies and resellers experience our platform.</li>\n<li>If you love end-to-end ownership and want to make multi-account management feel effortless and bulletproof — this is your role.</li>\n"},{"text":"Requirements","content":"\n<li>4–7 years of hands-on engineering experience with proven exposure to scale (high TPS, large datasets, or complex multi-tenant/multi-account systems)Expert-level Node.js and a strong habit of writing clean, modular, reusable codeDeep expertise with MongoDB (complex schemas, aggregation framework, indexing, sharding, change streams)</li>\n<li>Solid production experience with Redis (caching, rate-limiting, pub/sub, distributed locks, session management)Real-world experience building and operating microservices on Kubernetes (deployments, services, configmaps, helm, basic troubleshooting)</li>\n<li>Strong hands-on experience with any major cloud provider (GCP, AWS, or Azure) – you know how to use managed services for containers, queues, caches, serverless, and databases effectivelyComfortable building responsive, high-quality UIs with any modern frontend framework (Vue.js is a big plus; React or Angular experience works perfectly too)</li>\n\n<div>&nbsp;</div>\n<div>You’ve shipped and supported large-scale, mission-critical systems that stayed stable under heavy load. You’re passionate about modular architecture, obsess over performance and GCP cost optimization, and can seamlessly jump into the frontend to deliver complete, polished features.</div>\n<div>&nbsp;</div>\n<div>If multi-account hierarchy, permissions, tenant isolation, and making complex things feel simple excites you — we want you on the Sub-Accounts team.</div>"},{"text":"Preferred Experience","content":"\n<li>Experience with AI Tools and contributions to open-source tools, internal platforms or engineering blogs</li>\n<li>NestJS or <a rel=\"noopener noreferrer\" href=\"http://Express.js\" class=\"postings-link\">Express.js</a> experience</li>\n<li>Elasticsearch for advanced search/filtering use cases</li>\n"}],"text":"Software Development Engineer III - Location","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 18px;\">About HighLevel</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.</span></div>\n<div><span style=\"font-size: 16px;\">HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.</span></div>\n<div><span style=\"font-size: 16px;\">Our People</span></div>\n<div><span style=\"font-size: 16px;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our </span><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a><span style=\"font-size: 16px;\"> or </span><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div><span style=\"font-size: 16px;\">We&rsquo;re hiring a </span><strong style=\"font-size: 16px;\">Software Development Engineer III (SDE III)</strong><span style=\"font-size: 16px;\"> who loves owning features end-to-end and can move seamlessly between backend architecture and frontend delivery.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Must-have skills:</strong></div>\n<div><span style=\"font-size: 16px;\">Expert-level </span><strong style=\"font-size: 16px;\">Node.js</strong><span style=\"font-size: 16px;\"> and deep hands-on experience with </span><strong style=\"font-size: 16px;\">MongoDB</strong><span style=\"font-size: 16px;\"> (complex queries, aggregations, indexing, sharding)Strong production experience with </span><strong style=\"font-size: 16px;\">Redis</strong><span style=\"font-size: 16px;\"> (caching, rate-limiting, pub/sub, distributed locks)Proven ability to build responsive, high-quality UIs with </span><strong style=\"font-size: 16px;\">any modern framework</strong><span style=\"font-size: 16px;\"> (Vue.js is a big plus; React/Angular also perfectly fine)Real-world experience designing and running </span><strong style=\"font-size: 16px;\">microservices on Kubernetes</strong><span style=\"font-size: 16px;\">Solid track record shipping scalable, reliable systems on any major cloud platform (GCP, AWS, or Azure)You write clean, modular, reusable code &mdash; on both backend and frontend</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What you&rsquo;ll own (true full-stack impact):</strong><span style=\"font-size: 16px;\">You&rsquo;ll join the Sub-Accounts team that powers the entire </span><strong style=\"font-size: 16px;\">end-business layer</strong><span style=\"font-size: 16px;\"> &mdash; handling hierarchy, permissions, data isolation, reporting, and performance for </span><strong style=\"font-size: 16px;\">over 2 million end businesses</strong><span style=\"font-size: 16px;\"> (our agencies&rsquo; customers) &mdash; making sure every single one of them gets a fast, secure, and seamless experience on our platform.</span></div>\n<div><span style=\"font-size: 16px;\">This is genuine end-to-end ownership:Design and deliver new sub-account features from API to pixel-perfect UIBuild scalable microservices and event-driven workflowsOptimize performance, cost, and reliability across the entire stackHarden security and access control at every layerReduce tech debt and improve observability (logs, metrics, tracing)Work directly with product and customers to ship experiences people loveYou&rsquo;ll split your time roughly </span><strong style=\"font-size: 16px;\">50/50 backend &harr; frontend</strong><span style=\"font-size: 16px;\"> &mdash; deep systems work one sprint, beautiful UI the next.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">If you get excited about building complex hierarchy &amp; permission systems, love shipping complete features fast, and want to make sub-accounts feel effortless for thousands of users &mdash; this role is made for you.</span></div>","descriptionBodyPlain":"About HighLevel\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.\nHighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.\nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re hiring a Software Development Engineer III (SDE III) who loves owning features end-to-end and can move seamlessly between backend architecture and frontend delivery.\n \nMust-have skills:\nExpert-level Node.js and deep hands-on experience with MongoDB (complex queries, aggregations, indexing, sharding)Strong production experience with Redis (caching, rate-limiting, pub/sub, distributed locks)Proven ability to build responsive, high-quality UIs with any modern framework (Vue.js is a big plus; React/Angular also perfectly fine)Real-world experience designing and running microservices on KubernetesSolid track record shipping scalable, reliable systems on any major cloud platform (GCP, AWS, or Azure)You write clean, modular, reusable code — on both backend and frontend\n \nWhat you’ll own (true full-stack impact):You’ll join the Sub-Accounts team that powers the entire end-business layer — handling hierarchy, permissions, data isolation, reporting, and performance for over 2 million end businesses (our agencies’ customers) — making sure every single one of them gets a fast, secure, and seamless experience on our platform.\nThis is genuine end-to-end ownership:Design and deliver new sub-account features from API to pixel-perfect UIBuild scalable microservices and event-driven workflowsOptimize performance, cost, and reliability across the entire stackHarden security and access control at every layerReduce tech debt and improve observability (logs, metrics, tracing)Work directly with product and customers to ship experiences people loveYou’ll split your time roughly 50/50 backend ↔ frontend — deep systems work one sprint, beautiful UI the next.\n \nIf you get excited about building complex hierarchy & permission systems, love shipping complete features fast, and want to make sub-accounts feel effortless for thousands of users — this role is made for you.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/2b64c103-0ab2-4a64-91ac-6836f04eb256","applyUrl":"https://jobs.lever.co/gohighlevel/2b64c103-0ab2-4a64-91ac-6836f04eb256/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<p><strong>EEO Statement:</strong><br>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</p>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.</p>","categories":{"commitment":"Employee India","department":"Platform","location":"India","team":"Platform","allLocations":["India"]},"createdAt":1769673312942,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nAbout the Role:\nWe are seeking an experienced SDE3 – Platform Developer engineer to help build and scale HighLevel’s internal developer platforms, tooling, and workflows. This role is a senior individual contributor position focused on improving developer productivity, build and release workflows, internal tooling, and platform usability.\n\nYou will work closely with Platform, Cloud Infrastructure, and Product Engineering teams to reduce friction and enable engineers to ship faster and safer. This role plays a key part in ensuring HighLevel’s engineering organization can scale efficiently while maintaining high quality and reliability.\n","description":"<div>\n<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our People</strong><br>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong><br>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://www.gohighlevel.com/post/general-atlantic-joins-highlevel\">Blog Posts</a></p>\n</div>\n<div>\n<p><strong>About the Role:</strong><br>We are seeking an experienced SDE3 – Platform Developer engineer to help build and scale HighLevel’s internal developer platforms, tooling, and workflows. This role is a senior individual contributor position focused on improving developer productivity, build and release workflows, internal tooling, and platform usability.<br><br>You will work closely with Platform, Cloud Infrastructure, and Product Engineering teams to reduce friction and enable engineers to ship faster and safer. This role plays a key part in ensuring HighLevel’s engineering organization can scale efficiently while maintaining high quality and reliability.</p>\n</div>","id":"1defaa0e-0937-45b8-8c21-edaf75cb5683","lists":[{"text":"Requirements:","content":"\n<li>5+ years of software engineering experience</li>\n<li>Strong hands-on experience with: Node.js, TypeScript</li>\n<li>Experience building internal tools or developer-facing platforms</li>\n<li>Strong understanding of modern web application architecture</li>\n<li>Experience collaborating with backend, platform, and infrastructure teams</li>\n<li>Excellent problem-solving and communication skills</li>\n"},{"text":"Responsibilities:","content":"\n<li><strong>Developer Platform &amp; Tooling:</strong></li>\n<li>Design and build internal developer tools and platforms using Node.js, TypeScript, and Vue.js</li>\n<li>Develop user-friendly interfaces and APIs that enable self-service workflows for engineers</li>\n<li>Improve developer onboarding and day-to-day workflows through automation and tooling</li>\n<li>Partner with Internal Developer Platform (IDP) and Platform Engineering teams on shared capabilities<br><br></li>\n<li><strong>CI/CD &amp; Developer Workflows:</strong></li>\n<li>Improve CI/CD developer experience by building tooling around build, test, and deployment workflows</li>\n<li>Create abstractions and interfaces that simplify interaction with CI/CD pipelines</li>\n<li>Help standardize development and release workflows across teams</li>\n<li>Identify bottlenecks in the developer workflow and drive improvements<br><br></li>\n<li><strong>Frontend &amp; UI Development:</strong></li>\n<li>Build and maintain internal web applications and dashboards using Vue.js</li>\n<li>Focus on usability, performance, and consistency across DevEx tools</li>\n<li>Work closely with designers and platform engineers to deliver intuitive developer-facing experiences<br><br></li>\n<li><strong>Backend Services &amp; APIs:</strong></li>\n<li>Build backend services and APIs using <a rel=\"noopener noreferrer\" href=\"http://Node.js\" class=\"postings-link\">Node.js</a> and TypeScript to support DevEx tooling</li>\n<li>Integrate with platform services, CI/CD systems, and infrastructure APIs</li>\n<li>Ensure reliability, scalability, and security of internal tools</li>\n<li>Good to have: Build or contribute to backend services in Go (Golang) where appropriate<br><br></li>\n<li><strong>Automation &amp; Self-Service:</strong></li>\n<li>Automate manual processes to reduce developer wait times and friction.</li>\n<li>Enable self-service capabilities for: Environment provisioning, Access management, Debugging and observability</li>\n<li>Reduce reliance on ticket-based workflows through automation.<br><br></li>\n<li><strong>Technical Leadership:</strong></li>\n<li>Act as a senior engineer within the DevEx team</li>\n<li>Mentor mid-level engineers and review code/designs</li>\n<li>Contribute to technical standards and best practices</li>\n<li>Collaborate across teams to influence developer experience improvements</li>\n"},{"text":"Nice to Have:","content":"\n<li>Experience building frontend applications, preferably with VueJS</li>\n<li>Experience with Golang (Go) for backend or platform services</li>\n<li>Familiarity with CI/CD systems and developer workflows</li>\n<li>Experience building platforms or tooling at scale</li>\n<li>Exposure to cloud-native or Kubernetes-based environments</li>\n<li>Prior experience in DevEx or platform teams</li>\n"}],"text":"Software Development Engineer III - Platform","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our People</strong><br>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong><br>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://www.gohighlevel.com/post/general-atlantic-joins-highlevel\">Blog Posts</a></p>\n</div>\n<div>\n<p><strong>About the Role:</strong><br>We are seeking an experienced SDE3 &ndash; Platform Developer engineer to help build and scale HighLevel&rsquo;s internal developer platforms, tooling, and workflows. This role is a senior individual contributor position focused on improving developer productivity, build and release workflows, internal tooling, and platform usability.<br><br>You will work closely with Platform, Cloud Infrastructure, and Product Engineering teams to reduce friction and enable engineers to ship faster and safer. This role plays a key part in ensuring HighLevel&rsquo;s engineering organization can scale efficiently while maintaining high quality and reliability.</p>\n</div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nAbout the Role:\nWe are seeking an experienced SDE3 – Platform Developer engineer to help build and scale HighLevel’s internal developer platforms, tooling, and workflows. This role is a senior individual contributor position focused on improving developer productivity, build and release workflows, internal tooling, and platform usability.\n\nYou will work closely with Platform, Cloud Infrastructure, and Product Engineering teams to reduce friction and enable engineers to ship faster and safer. This role plays a key part in ensuring HighLevel’s engineering organization can scale efficiently while maintaining high quality and reliability.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/1defaa0e-0937-45b8-8c21-edaf75cb5683","applyUrl":"https://jobs.lever.co/gohighlevel/1defaa0e-0937-45b8-8c21-edaf75cb5683/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1777963806448,"descriptionPlain":"About HighLevel:\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.\n \nOur Website - https://www.gohighlevel.com/\nYouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\nBlog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\n \nOur Customers:\nHighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.\n \nScale at HighLevel:\nWe operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage\n \nAbout the Role:\nWe are seeking an SDE-3 Backend Builder to own the CRM Bulk Import product end-to-end. Bulk Import is the data on-ramp into HighLevel — the system that pulls contacts, opportunities, custom objects, and pipelines out of external CRMs (HubSpot today, more tomorrow) and lands them cleanly inside our customers’ workspaces, often at scale of millions of records per import.\nThe architecture spans an orchestration layer (bulk-actions) that drives Pub/Sub-based fan-out, a stateless read-side proxy (external-import) that talks to third-party CRM APIs and maps payloads into HighLevel shape, OAuth token resolution, ID-mapping in Redis, and downstream writes into contacts, opportunities, and custom-fields services. You will own this pipeline horizontally — designing the workers, the proxy, the contracts, and the operational story — while keeping the system CRM-agnostic so adding the next integration is a small change, not a rewrite.\nThis role emphasises deep backend ownership: distributed workflows, idempotency, throughput, and resilience against flaky upstreams. You will operate with high autonomy, with enough frontend fluency to ship the occasional UI surface (import setup, progress, error reporting) without waiting on anyone.\n","description":"<div><strong style=\"font-size: 18px;\">About HighLevel:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Website</strong><span style=\"font-size: 16px;\">&nbsp;-</span><a rel=\"noopener noreferrer\" href=\"https://www.gohighlevel.com/\" style=\"font-size: 16px;\" class=\"postings-link\">&nbsp;https://www.gohighlevel.com/</a></div>\n<div><strong style=\"font-size: 16px;\">YouTube Channel</strong><span style=\"font-size: 16px;\">&nbsp;-</span><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" style=\"font-size: 16px;\" class=\"postings-link\">&nbsp;https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g</a></div>\n<div><strong style=\"font-size: 16px;\">Blog Post</strong><span style=\"font-size: 16px;\">&nbsp;-</span><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" style=\"font-size: 16px;\" class=\"postings-link\">&nbsp;https://blog.gohighlevel.com/general-atlantic-joins-highlevel/</a></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Customers:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel serves a diverse customer base, including over 60K agencies &amp; entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Scale at HighLevel:</strong></div>\n<div><span style=\"font-size: 16px;\">We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong>\n<div>\n<p>We are seeking an SDE-3 Backend Builder to own the CRM Bulk Import product end-to-end. Bulk Import is the data on-ramp into HighLevel — the system that pulls contacts, opportunities, custom objects, and pipelines out of external CRMs (HubSpot today, more tomorrow) and lands them cleanly inside our customers’ workspaces, often at scale of millions of records per import.</p>\n<p>The architecture spans an orchestration layer (bulk-actions) that drives Pub/Sub-based fan-out, a stateless read-side proxy (external-import) that talks to third-party CRM APIs and maps payloads into HighLevel shape, OAuth token resolution, ID-mapping in Redis, and downstream writes into contacts, opportunities, and custom-fields services. You will own this pipeline horizontally — designing the workers, the proxy, the contracts, and the operational story — while keeping the system CRM-agnostic so adding the next integration is a small change, not a rewrite.</p>\n<p>This role emphasises deep backend ownership: distributed workflows, idempotency, throughput, and resilience against flaky upstreams. You will operate with high autonomy, with enough frontend fluency to ship the occasional UI surface (import setup, progress, error reporting) without waiting on anyone.</p>\n</div>\n</div>","id":"de3dc199-6eb6-4dfa-8c1e-1d993446fecb","lists":[{"text":"Requirements:","content":"\n<li>\n<p>Own the full lifecycle of CRM Bulk Import: orchestration workers, the external-import read proxy, mapping layers, and the integration seam with downstream HighLevel services</p>\n</li>\n<li>\n<p>Design and evolve the import pipeline — Pub/Sub topics, Trigger and Import workers, batch hydration, and ID-mapping in Redis — for correctness and throughput</p>\n</li>\n<li>\n<p>Build and scale stateless proxy services (NestJS) that talk to third-party CRM REST APIs (HubSpot today; Salesforce, Pipedrive, Zoho next) with Bearer-token auth, pagination, batch reads, and rate-limit handling</p>\n</li>\n<li>\n<p>Tackle distributed systems concerns: idempotent imports, retries, partial-failure resumption, dedup, fair-use across tenants, and backoff against upstream rate limits</p>\n</li>\n<li>\n<p>Keep the integration layer CRM-agnostic: clean client abstractions, mappers, app-id resolution, and a guard/interceptor seam that stays untouched as new CRMs land</p>\n</li>\n<li>\n<p>Design the import data contracts — raw vs mapped response modes, camelCase transform rules, exclusion lists — and keep them stable for worker callers</p>\n</li>\n<li>\n<p>Improve performance and reliability of large imports (millions of records per run) through batching, paging, parallelism, and smart write-side fan-out</p>\n</li>\n<li>\n<p>Ship end-to-end when needed — including UI changes in Vue (import progress, error reporting, mapping setup) — without blocking on cross-functional handoffs</p>\n</li>\n<li>\n<p>Instrument the system: traceIds, structured logs, metrics, and SLOs that make import behavior legible across bulk-actions, external-import, and oauth-api</p>\n</li>\n<li>\n<p>Drive incident response, postmortems, and the engineering hygiene that keeps a high-traffic, third-party-dependent product healthy</p>\n</li>\n"},{"text":"Responsibilities:","content":"\n<li>\n<p>4+ years building and operating production backend systems at scale</p>\n</li>\n<li>\n<p>Strong fundamentals in distributed systems, async workers, queue/topic-based architectures, and API design</p>\n</li>\n<li>\n<p>Hands-on experience with Node.js (NestJS preferred) or Go in production</p>\n</li>\n<li>\n<p>Track record of owning services end-to-end — design, build, deploy, on-call</p>\n</li>\n<li>\n<p>Experience integrating with third-party REST APIs: OAuth flows, pagination, rate limits, retries, and error mapping</p>\n</li>\n<li>\n<p>Comfort working independently in ambiguous problem spaces with high ownership</p>\n</li>\n<li>\n<p>Solid grasp of scalability, performance, and reliability trade-offs</p>\n</li>\n"},{"text":"Preferred Qualifications","content":"\n<li>\n<p>Experience building bulk import / ETL / data-migration systems for CRM, marketing, or SaaS products</p>\n</li>\n<li>\n<p>Worked with HubSpot, Salesforce, Pipedrive, Zoho, or similar CRM APIs at non-trivial volume</p>\n</li>\n<li>\n<p>Multi-tenant SaaS at scale — sharding, tenant isolation, fair-use limits, hot-tenant handling</p>\n</li>\n<li>\n<p>Deep familiarity with Pub/Sub or Kafka, Redis, MongoDB, and async job orchestration patterns</p>\n</li>\n<li>\n<p>Experience with mesh-only / internal-only services and service-to-service auth (Istio, mTLS, internal request layers)</p>\n</li>\n<li>\n<p>Frontend fluency in Vue.js — enough to ship a feature without a frontend partner</p>\n</li>\n<li>\n<p>Strong product instincts and a portfolio or GitHub of shipped work.<br><br><br></p>\n</li>\n\n<div>\n<p><strong style=\"font-size: 18px;\">Tech Skill Set</strong><br>Node.js (NestJS), Go, Vue.js, Pub/Sub, Redis, MongoDB, HubSpot/Salesforce/Pipedrive APIs — running on a distributed microservices architecture over Istio service mesh.</p>\n<br><br><br><br></div>"},{"text":"What Success Looks Like","content":"<div>\n\n<li>\n<p>Ships Bulk Import features from idea to production with minimal cycle time</p>\n</li>\n<li>\n<p>Builds an import pipeline that stays correct and reliable as imports grow from thousands to millions of records per run</p>\n</li>\n<li>\n<p>Adds a new CRM integration as a small, well-bounded change — not a rewrite</p>\n</li>\n<li>\n<p>Makes sound trade-offs between speed, quality, and long-term maintainability</p>\n</li>\n<li>\n<p>Raises the bar on data correctness, error reporting, and operational excellence for the product</p>\n</li>\n<li>\n<p>Continuously sharpens the customer experience through iteration and instrumentation.</p>\n</li>\n\n</div>"}],"text":"Software Development Engineer III (CRM - Bulk Import)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 18px;\">About HighLevel:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Website</strong><span style=\"font-size: 16px;\">&nbsp;-</span><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"https://www.gohighlevel.com/\" target=\"_blank\" rel=\"noopener noreferrer\">&nbsp;https://www.gohighlevel.com/</a></div>\n<div><strong style=\"font-size: 16px;\">YouTube Channel</strong><span style=\"font-size: 16px;\">&nbsp;-</span><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">&nbsp;https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g</a></div>\n<div><strong style=\"font-size: 16px;\">Blog Post</strong><span style=\"font-size: 16px;\">&nbsp;-</span><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">&nbsp;https://blog.gohighlevel.com/general-atlantic-joins-highlevel/</a></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Customers:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel serves a diverse customer base, including over 60K agencies &amp; entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Scale at HighLevel:</strong></div>\n<div><span style=\"font-size: 16px;\">We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong>\n<div>\n<p>We are seeking an SDE-3 Backend Builder to own the CRM Bulk Import product end-to-end. Bulk Import is the data on-ramp into HighLevel &mdash; the system that pulls contacts, opportunities, custom objects, and pipelines out of external CRMs (HubSpot today, more tomorrow) and lands them cleanly inside our customers&rsquo; workspaces, often at scale of millions of records per import.</p>\n<p>The architecture spans an orchestration layer (bulk-actions) that drives Pub/Sub-based fan-out, a stateless read-side proxy (external-import) that talks to third-party CRM APIs and maps payloads into HighLevel shape, OAuth token resolution, ID-mapping in Redis, and downstream writes into contacts, opportunities, and custom-fields services. You will own this pipeline horizontally &mdash; designing the workers, the proxy, the contracts, and the operational story &mdash; while keeping the system CRM-agnostic so adding the next integration is a small change, not a rewrite.</p>\n<p>This role emphasises deep backend ownership: distributed workflows, idempotency, throughput, and resilience against flaky upstreams. You will operate with high autonomy, with enough frontend fluency to ship the occasional UI surface (import setup, progress, error reporting) without waiting on anyone.</p>\n</div>\n</div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.\n \nOur Website - https://www.gohighlevel.com/\nYouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\nBlog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\n \nOur Customers:\nHighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.\n \nScale at HighLevel:\nWe operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage\n \nAbout the Role:\nWe are seeking an SDE-3 Backend Builder to own the CRM Bulk Import product end-to-end. Bulk Import is the data on-ramp into HighLevel — the system that pulls contacts, opportunities, custom objects, and pipelines out of external CRMs (HubSpot today, more tomorrow) and lands them cleanly inside our customers’ workspaces, often at scale of millions of records per import.\nThe architecture spans an orchestration layer (bulk-actions) that drives Pub/Sub-based fan-out, a stateless read-side proxy (external-import) that talks to third-party CRM APIs and maps payloads into HighLevel shape, OAuth token resolution, ID-mapping in Redis, and downstream writes into contacts, opportunities, and custom-fields services. You will own this pipeline horizontally — designing the workers, the proxy, the contracts, and the operational story — while keeping the system CRM-agnostic so adding the next integration is a small change, not a rewrite.\nThis role emphasises deep backend ownership: distributed workflows, idempotency, throughput, and resilience against flaky upstreams. You will operate with high autonomy, with enough frontend fluency to ship the occasional UI surface (import setup, progress, error reporting) without waiting on anyone.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/de3dc199-6eb6-4dfa-8c1e-1d993446fecb","applyUrl":"https://jobs.lever.co/gohighlevel/de3dc199-6eb6-4dfa-8c1e-1d993446fecb/apply"},{"additionalPlain":"EEO Statement:\nAt HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n \n#LI-Remote #LI-RS1\n \n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><span style=\"font-size: 16px;\">We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.</span></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote</span><span style=\"font-size: 11.5pt;\"> #LI-RS1</span></div>\n<div>&nbsp;</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1772166387031,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re looking for a Senior Software Engineer to join our Agency Module and Billing Team, which powers the foundation of our Agency Ecosystem — enabling seamless onboarding, management, and monetisation experiences for HighLevel’s agencies and their clients.\n \nToday, over 100K agencies run their businesses with HighLevel, collectively serving 2M+ businesses of all scales — primarily SMBs. The Company Module and Agency Billing systems are at the heart of this growth, helping agencies onboard faster, manage finances effortlessly, and scale their operations with reliability and transparency.\n \nThis team builds and scales key components like Agency Signup, Agency Billing, and the HighLevel Affiliate Program, all integrated into our whitelabeled platform that empowers businesses to deliver customised experiences under their own brand. These systems are critical to the growth and sustainability of HighLevel’s ecosystem — supporting thousands of agencies and their downstream customers with robust, scalable, and secure infrastructure. \n \nAs a Senior Software Engineer, you’ll play a pivotal role in designing and evolving these core systems. You’ll work on challenges across frontend and backend architecture, distributed systems, payment integrations, and multi-tenant SaaS design — ensuring reliability, scalability, and a seamless experience for agencies across web and mobile platforms.\n \nYou’ll collaborate closely with Product Managers, Designers, and other Engineers to deliver powerful and intuitive solutions that help agencies scale faster and manage their businesses effortlessly.\n","description":"<div>\n<h3><strong>About us</strong></h3>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<h3><strong>Our people</strong></h3>\n<p>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<h3><strong>Our impact</strong></h3>\n<p>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></p>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div><span style=\"font-size: 16px;\">We’re looking for a Senior Software Engineer to join our Agency Module and Billing Team, which powers the foundation of our Agency Ecosystem — enabling seamless onboarding, management, and monetisation experiences for HighLevel’s agencies and their clients.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Today, over 100K agencies run their businesses with HighLevel, collectively serving 2M+ businesses of all scales — primarily SMBs. The Company Module and Agency Billing systems are at the heart of this growth, helping agencies onboard faster, manage finances effortlessly, and scale their operations with reliability and transparency.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This team builds and scales key components like Agency Signup, Agency Billing, and the HighLevel Affiliate Program, all integrated into our whitelabeled platform that empowers businesses to deliver customised experiences under their own brand. These systems are critical to the growth and sustainability of HighLevel’s ecosystem — supporting thousands of agencies and their downstream customers with robust, scalable, and secure infrastructure. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As a Senior Software Engineer, you’ll play a pivotal role in designing and evolving these core systems. You’ll work on challenges across frontend and backend architecture, distributed systems, payment integrations, and multi-tenant SaaS design — ensuring reliability, scalability, and a seamless experience for agencies across web and mobile platforms.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You’ll collaborate closely with Product Managers, Designers, and other Engineers to deliver powerful and intuitive solutions that help agencies scale faster and manage their businesses effortlessly.</span></div>","id":"bb0904cb-fd12-42ec-be1d-c64deb7ea6ef","lists":[{"text":"Responsibilities","content":"\n<li>Own and contribute to architecture and development across Agency Module, Billing, and Affiliate systems, driving technical excellence across frontend and backend services.</li>\n<li>Design and implement robust backend APIs for subscription management, payments, invoicing, and affiliate tracking, using test-driven development and scalable distributed patterns (caching, messaging, queuing).</li>\n<li>Deliver performant frontend experiences for agency onboarding, billing dashboards, and affiliate management using modern frameworks and component-driven architecture with strong state management principles.</li>\n<li>Architect secure integrations with third-party payment gateways (e.g., Stripe) and internal microservices, ensuring accuracy, reliability, and compliance in all financial transactions.</li>\n<li>Implement and maintain observability, logging, and monitoring to ensure high availability and rapid incident resolution across critical billing and agency workflows.</li>\n<li>Champion platform security and compliance by enforcing best practices across authentication, authorization, data protection, and rate-limiting — ensuring the integrity of sensitive financial and user data.</li>\n<li>Leverage LLMs and AI-assisted tools to accelerate development, automate testing, refactoring, and documentation, while maintaining strong reliability guardrails.</li>\n<li>Collaborate cross-functionally with Product Managers, Designers, and other Engineering teams to ensure alignment between business goals and technical architecture.</li>\n<li>Participate in technical reviews, deep dives, and on-call rotations, fostering a culture of accountability, operational excellence, and continuous improvement.</li>\n"},{"text":"Requirements","content":"\n<li>4+ years of hands-on software engineering experience building and scaling robust backend systems and high-performance frontend applications.</li>\n<li>Strong backend engineering and distributed system design skills, with hands-on experience in API development, data modeling, and systems architecture using <a rel=\"noopener noreferrer\" href=\"http://Node.js\" class=\"postings-link\">Node.js</a> (NestJS preferred), TypeScript, PostgreSQL, MongoDB, and Redis.</li>\n<li>Expertise in backend performance optimization, caching strategies, and event-driven architectures (e.g., Redis, Kafka, Pub/Sub).</li>\n<li>Familiar with modern frontend frameworks (React, Vue, Angular), advanced UI engineering patterns, and CSS libraries like Bootstrap or Tailwind CSS.</li>\n<li>Advanced experience with complex state management libraries (e.g., Redux, Vuex, MobX) and architectural design of large-scale application state.</li>\n<li>Proven track record of optimizing frontend performance and web vitals at scale, including experience with server-side rendering (SSR), edge, or hybrid rendering architectures.</li>\n<li>Familiarity with frontend and backend observability - including monitoring, tracing, error tracking, and performance profiling in production (e.g., Grafana, Prometheus, Sentry, PostHog).</li>\n<li>Strong understanding of security best practices across the full stack—including authentication, authorization, access control, secure data flow, and privacy compliance.</li>\n<li>Excellent communication and cross-functional collaboration skills, able to drive complex initiatives, lead technical discussions, and mentor junior engineers.</li>\n"}],"text":"Software Development Engineer III (Full Stack) - Agency Experience","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<h3><strong>About us</strong></h3>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<h3><strong>Our people</strong></h3>\n<p>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<h3><strong>Our impact</strong></h3>\n<p>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></p>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div><span style=\"font-size: 16px;\">We&rsquo;re looking for a Senior Software Engineer to join our Agency Module and Billing Team, which powers the foundation of our Agency Ecosystem &mdash; enabling seamless onboarding, management, and monetisation experiences for HighLevel&rsquo;s agencies and their clients.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Today, over 100K agencies run their businesses with HighLevel, collectively serving 2M+ businesses of all scales &mdash; primarily SMBs. The Company Module and Agency Billing systems are at the heart of this growth, helping agencies onboard faster, manage finances effortlessly, and scale their operations with reliability and transparency.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This team builds and scales key components like Agency Signup, Agency Billing, and the HighLevel Affiliate Program, all integrated into our whitelabeled platform that empowers businesses to deliver customised experiences under their own brand. These systems are critical to the growth and sustainability of HighLevel&rsquo;s ecosystem &mdash; supporting thousands of agencies and their downstream customers with robust, scalable, and secure infrastructure. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As a Senior Software Engineer, you&rsquo;ll play a pivotal role in designing and evolving these core systems. You&rsquo;ll work on challenges across frontend and backend architecture, distributed systems, payment integrations, and multi-tenant SaaS design &mdash; ensuring reliability, scalability, and a seamless experience for agencies across web and mobile platforms.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You&rsquo;ll collaborate closely with Product Managers, Designers, and other Engineers to deliver powerful and intuitive solutions that help agencies scale faster and manage their businesses effortlessly.</span></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re looking for a Senior Software Engineer to join our Agency Module and Billing Team, which powers the foundation of our Agency Ecosystem — enabling seamless onboarding, management, and monetisation experiences for HighLevel’s agencies and their clients.\n \nToday, over 100K agencies run their businesses with HighLevel, collectively serving 2M+ businesses of all scales — primarily SMBs. The Company Module and Agency Billing systems are at the heart of this growth, helping agencies onboard faster, manage finances effortlessly, and scale their operations with reliability and transparency.\n \nThis team builds and scales key components like Agency Signup, Agency Billing, and the HighLevel Affiliate Program, all integrated into our whitelabeled platform that empowers businesses to deliver customised experiences under their own brand. These systems are critical to the growth and sustainability of HighLevel’s ecosystem — supporting thousands of agencies and their downstream customers with robust, scalable, and secure infrastructure. \n \nAs a Senior Software Engineer, you’ll play a pivotal role in designing and evolving these core systems. You’ll work on challenges across frontend and backend architecture, distributed systems, payment integrations, and multi-tenant SaaS design — ensuring reliability, scalability, and a seamless experience for agencies across web and mobile platforms.\n \nYou’ll collaborate closely with Product Managers, Designers, and other Engineers to deliver powerful and intuitive solutions that help agencies scale faster and manage their businesses effortlessly.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/bb0904cb-fd12-42ec-be1d-c64deb7ea6ef","applyUrl":"https://jobs.lever.co/gohighlevel/bb0904cb-fd12-42ec-be1d-c64deb7ea6ef/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>#LI-Remote #LI-HB1</div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1777966172915,"descriptionPlain":"","description":"<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong style=\"font-size: 18px;\">About the Role</strong></span></div>\n<div><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">We are looking for a highly skilled and experienced Full Stack Senior Software Engineer (SDE-3) to join our team. In this role, you will own large features end-to-end—from design to production—drive key architectural decisions, and mentor junior developers. You must be comfortable going deep in any part of the stack, whether it's optimizing backend performance, scaling infrastructure, improving frontend responsiveness, or debugging complex production issues. The ideal candidate is an expert in Node.js (backend) and Vue.js (frontend), thrives in a fast-paced environment, and is relentless about delivering high-quality, maintainable solutions.</span></div>","id":"aa1ac843-c6a4-471f-8783-de8089e9d325","lists":[{"text":"Requirements:","content":"<div>\n\n<li><span style=\"font-size: 11pt;\">4-5+ years of professional software development experience</span></li>\n<li><span style=\"font-size: 11pt;\">Strong experience with </span><strong><span style=\"font-size: 11pt;\">Node Js</span></strong><span style=\"font-size: 11pt;\"> for backend development</span></li>\n<li><span style=\"font-size: 11pt;\">Expertise in </span><strong><span style=\"font-size: 11pt;\">Vue.js</span></strong><span style=\"font-size: 11pt;\"> for frontend development</span></li>\n<li><span style=\"font-size: 11pt;\">Solid understanding of software architecture, microservices, and system design</span></li>\n<li><span style=\"font-size: 11pt;\">Experience with relational and NoSQL databases</span></li>\n<li><span style=\"font-size: 11pt;\">Comfortable with CI/CD processes, containerization, and cloud environments</span></li>\n<li><span style=\"font-size: 11pt;\">Proven leadership in mentoring and leading projects.</span></li>\n<li><span style=\"font-size: 11pt;\">Strong communication and documentation skills.</span></li>\n\n</div>"},{"text":"Key Responsibilities:","content":"<div>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Technical Mastery</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Backend: Strong experience in Node Js, with solid understanding of REST API design, microservices architecture, and scalable systems</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Frontend: Proficient in </span><strong><span style=\"font-size: 11pt;\">Vue.js</span></strong><span style=\"font-size: 11pt;\">, with experience building modular, performant, and accessible UIs</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Solid understanding of relational and NoSQL databases (e.g., MongoDB, Firestore)</span><span style=\"font-size: 11pt;\"><br></span></p>\n</li>\n\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">System Design &amp; Architecture</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Design scalable and maintainable systems (both HLD and LLD)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Write clear technical design documents and contribute to architecture discussions</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Make informed decisions considering trade-offs and system impact</span></p>\n</li>\n\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Execution &amp; Ownership</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Drive features and projects from planning to production</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Ensure code quality, reliability, and performance</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Participate in debugging, performance tuning, and production incident handling</span><span style=\"font-size: 11pt;\"><br></span></p>\n</li>\n\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">DevOps &amp; Infrastructure</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience with CI/CD pipelines, containerization tools like Docker, and orchestration tools like Kubernetes</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Familiarity with cloud platforms (GCP)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Own production readiness: logging, monitoring, and alerting</span><span style=\"font-size: 11pt;\"><br></span></p>\n</li>\n\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Leadership &amp; Collaboration</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Mentor junior engineers and guide best practices through code reviews</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Collaborate effectively with product managers, designers, and QA engineers</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Contribute to sprint planning and lead technical discussions</span><span style=\"font-size: 11pt;\"><br></span></p>\n</li>\n\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Testing &amp; Quality</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Implement and advocate for unit, integration, and end-to-end testing</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Enforce best practices for maintainable, well-tested code</span></p>\n</li>\n\n</ul></ul></ul></ul></ul></ul></div>"},{"text":"Nice to Have:","content":"<div>\n\n<li><span style=\"font-size: 11pt;\">Experience with message queues (e.g., Kafka, RabbitMQ)</span></li>\n<li><span style=\"font-size: 11pt;\">Exposure to domain-driven design and event-driven architecture.</span></li>\n<li><span style=\"font-size: 11pt;\">Contributions to open source or technical blogs</span></li>\n\n</div>"},{"text":"Why Join Us:","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Work on impactful, large-scale systems</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Collaborate with a skilled and motivated engineering team</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Contribute to a culture of engineering excellence and innovation</span></p>\n</li>\n\n</ul></div>"}],"text":"Software Development Engineer III (Fullstack ) - Workflows","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong style=\"font-size: 18px;\">About the Role</strong></span></div>\n<div><span style=\"font-size: 12pt; font-family: Arial, sans-serif;\">We are looking for a highly skilled and experienced Full Stack Senior Software Engineer (SDE-3) to join our team. In this role, you will own large features end-to-end&mdash;from design to production&mdash;drive key architectural decisions, and mentor junior developers. You must be comfortable going deep in any part of the stack, whether it's optimizing backend performance, scaling infrastructure, improving frontend responsiveness, or debugging complex production issues. The ideal candidate is an expert in Node.js (backend) and Vue.js (frontend), thrives in a fast-paced environment, and is relentless about delivering high-quality, maintainable solutions.</span></div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/gohighlevel/aa1ac843-c6a4-471f-8783-de8089e9d325","applyUrl":"https://jobs.lever.co/gohighlevel/aa1ac843-c6a4-471f-8783-de8089e9d325/apply"},{"additionalPlain":"EEO Statement\n \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n","additional":"<div><strong><span style=\"font-size: 18px;\">EEO Statement</span></strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>","categories":{"commitment":"EE Full-Time","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1765776132386,"descriptionPlain":"About HighLevel\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.\nHighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re looking for a Software Development Engineer III (SDE III) with strong backend expertise and enough full-stack capability to own features end-to-end.\n \n \nMust-have skills:\nDeep expertise in Node.js, MongoDB, Vue.js, and distributed systemsProven track record in building highly stable, scalable backend platformsComfortable contributing to the frontend when needed (this is not a UI-heavy role)\n \nWhat the role is really about (backend-heavy): You’ll join our Wallet team that powers Wallet, Billing, Taxes, and related services. Your focus will be on foundational, platform-level work:Ensuring rock-solid system stability and performance under growing loadDriving scalability, tech debt reduction, security hardening, and cost optimization Solving complex distributed systems challenges that keep the entire Wallet ecosystem reliable and efficient.\n \nThis is a backend-first, full-stack role — you’ll spend most of your time on architecture, performance, and infrastructure while still being able to ship complete features when required. If you love deep backend problems and want to own the stability and scalability of a mission-critical product, this is for you.\n","description":"<div><strong><span style=\"font-size: 18px;\">About HighLevel</span></strong></div>\n<div><span style=\"font-size: 12pt;\">HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.</span></div>\n<div><span style=\"font-size: 12pt;\">HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Our People</span></strong></div>\n<div><span style=\"font-size: 12pt;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Our Impact</span></strong></div>\n<div><span style=\"font-size: 12pt;\">Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div><span style=\"font-size: 12pt;\">Learn more about us on our YouTube Channel or Blog Posts</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">About the Role</span></strong></div>\n<div><span style=\"font-size: 12pt;\">We’re looking for a </span><strong style=\"font-size: 12pt;\">Software Development Engineer III (SDE III)</strong><span style=\"font-size: 12pt;\"> with strong backend expertise and enough full-stack capability to own features end-to-end.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 12pt;\">Must-have skills:</strong></div>\n<div><span style=\"font-size: 12pt;\">Deep expertise in </span><strong style=\"font-size: 12pt;\">Node.js</strong><span style=\"font-size: 12pt;\">, </span><strong style=\"font-size: 12pt;\">MongoDB</strong><span style=\"font-size: 12pt;\">, </span><strong style=\"font-size: 12pt;\">Vue.js</strong><span style=\"font-size: 12pt;\">, and distributed systemsProven track record in building highly stable, scalable backend platformsComfortable contributing to the frontend when needed (this is not a UI-heavy role)</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 12pt;\">What the role is really about (backend-heavy): </strong><span style=\"font-size: 12pt;\">You’ll join our Wallet team that powers Wallet, Billing, Taxes, and related services. Your focus will be on foundational, platform-level work:Ensuring rock-solid system stability and performance under growing loadDriving scalability, tech debt reduction, security hardening, and cost optimization Solving complex distributed systems challenges that keep the entire Wallet ecosystem reliable and efficient.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">This is a </span><strong style=\"font-size: 12pt;\">backend-first, full-stack role</strong><span style=\"font-size: 12pt;\"> — you’ll spend most of your time on architecture, performance, and infrastructure while still being able to ship complete features when required. If you love deep backend problems and want to own the stability and scalability of a mission-critical product, this is for you.</span></div>","id":"fece0e97-fd74-4274-989f-ee31b253831c","lists":[{"text":"Responsibilities","content":"\n<li>Own end-to-end feature delivery for the Wallet, Billing &amp; Taxes platform – from API design and backend implementation to necessary Vue.js frontend changes.</li>\n<li>Build and maintain highly stable, performant, and scalable backend services using Node.js, MongoDB, and distributed systems patterns.</li>\n<li>Identify and fix systemic issues (crashes, time-outs, race conditions, memory leaks, etc.) to improve overall platform reliability.</li>\n<li>Drive performance optimizations and cost-efficiency improvements (query tuning, caching strategies, indexing, reducing cloud spend).</li>\n<li>Actively reduce technical debt by refactoring critical parts of the codebase, improving test coverage, and eliminating anti-patterns.</li>\n<li>Implement and enforce security best practices (input validation, auth flows, secrets management, rate limiting, etc.) in every change.</li>\n<li>Enhance observability – add meaningful logs, metrics, alerts, and tracing to make issues easier to debug in production.</li>\n<li>Collaborate closely with QA from day one: review test cases, perform live demos during QA handover, and quickly address feedback.</li>\n<li>Contribute to internal tooling and automation that speeds up development and deployment cycles.</li>\n<li>Pair with other engineers, share knowledge, and help unblock teammates when needed.</li>\n<li>Participate in on-call rotation and resolve production incidents for the services you own.</li>\n<li>This is a hands-on IC role where you’ll write a lot of production code, ship frequently, and directly impact the stability and scalability of our Wallet platform.&nbsp;</li>\n"},{"text":"Requirements","content":"\n<li>4–7 years of backend engineering experience with proven exposure to scale (high TPS, large datasets, or multi-tenant environments)</li>\n<li>Expert-level Node.js and a strong track record of writing clean, modular, reusable codeDeep expertise with MongoDB (complex schemas, aggregation pipelines, indexing, sharding)</li>\n<li>Solid production experience with Redis (caching, rate-limiting, pub/sub, distributed locks)Hands-on experience building and running microservices on Kubernetes (basic K8s knowledge is sufficient – deployments, services, configmaps, etc.)</li>\n<li>Strong hands-on experience with any major cloud provider (GCP, AWS, or Azure) – you know how to use managed services for containers, queues, caches, serverless, and databases effectively</li>\n<li>Comfortable contributing to the frontend using any modern UI framework (Vue.js, React, Angular – Vue.js experience is a plus but not mandatory)</li>\n<li>You’ve shipped and supported large-scale, mission-critical systems that stayed stable under heavy load. You love modular architecture, obsess over performance and cost on GCP, and can jump into the frontend when needed to ship complete features.</li>\n"},{"text":"Preferred Experience","content":"\n<li>Experience with AI Tools and contributions to open-source tools, internal platforms or engineering blogs</li>\n<li>NestJS or Express.js experience</li>\n<li>Elastic search for search/filtering use cases</li>\n<li>Exposure to any OLAP system (ClickHouse, Snowflake, BigQuery, etc.)</li>\n"}],"text":"Software Development Engineer III | Full stack - Wallet","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong><span style=\"font-size: 18px;\">About HighLevel</span></strong></div>\n<div><span style=\"font-size: 12pt;\">HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.</span></div>\n<div><span style=\"font-size: 12pt;\">HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Our People</span></strong></div>\n<div><span style=\"font-size: 12pt;\">With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">Our Impact</span></strong></div>\n<div><span style=\"font-size: 12pt;\">Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></div>\n<div><span style=\"font-size: 12pt;\">Learn more about us on our YouTube Channel or Blog Posts</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 18px;\">About the Role</span></strong></div>\n<div><span style=\"font-size: 12pt;\">We&rsquo;re looking for a </span><strong style=\"font-size: 12pt;\">Software Development Engineer III (SDE III)</strong><span style=\"font-size: 12pt;\"> with strong backend expertise and enough full-stack capability to own features end-to-end.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 12pt;\">Must-have skills:</strong></div>\n<div><span style=\"font-size: 12pt;\">Deep expertise in </span><strong style=\"font-size: 12pt;\">Node.js</strong><span style=\"font-size: 12pt;\">, </span><strong style=\"font-size: 12pt;\">MongoDB</strong><span style=\"font-size: 12pt;\">, </span><strong style=\"font-size: 12pt;\">Vue.js</strong><span style=\"font-size: 12pt;\">, and distributed systemsProven track record in building highly stable, scalable backend platformsComfortable contributing to the frontend when needed (this is not a UI-heavy role)</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 12pt;\">What the role is really about (backend-heavy): </strong><span style=\"font-size: 12pt;\">You&rsquo;ll join our Wallet team that powers Wallet, Billing, Taxes, and related services. Your focus will be on foundational, platform-level work:Ensuring rock-solid system stability and performance under growing loadDriving scalability, tech debt reduction, security hardening, and cost optimization Solving complex distributed systems challenges that keep the entire Wallet ecosystem reliable and efficient.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">This is a </span><strong style=\"font-size: 12pt;\">backend-first, full-stack role</strong><span style=\"font-size: 12pt;\"> &mdash; you&rsquo;ll spend most of your time on architecture, performance, and infrastructure while still being able to ship complete features when required. If you love deep backend problems and want to own the stability and scalability of a mission-critical product, this is for you.</span></div>","descriptionBodyPlain":"About HighLevel\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.\nHighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\nWe’re looking for a Software Development Engineer III (SDE III) with strong backend expertise and enough full-stack capability to own features end-to-end.\n \n \nMust-have skills:\nDeep expertise in Node.js, MongoDB, Vue.js, and distributed systemsProven track record in building highly stable, scalable backend platformsComfortable contributing to the frontend when needed (this is not a UI-heavy role)\n \nWhat the role is really about (backend-heavy): You’ll join our Wallet team that powers Wallet, Billing, Taxes, and related services. Your focus will be on foundational, platform-level work:Ensuring rock-solid system stability and performance under growing loadDriving scalability, tech debt reduction, security hardening, and cost optimization Solving complex distributed systems challenges that keep the entire Wallet ecosystem reliable and efficient.\n \nThis is a backend-first, full-stack role — you’ll spend most of your time on architecture, performance, and infrastructure while still being able to ship complete features when required. If you love deep backend problems and want to own the stability and scalability of a mission-critical product, this is for you.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/fece0e97-fd74-4274-989f-ee31b253831c","applyUrl":"https://jobs.lever.co/gohighlevel/fece0e97-fd74-4274-989f-ee31b253831c/apply"},{"additionalPlain":"EEO Statement\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div><strong style=\"font-size: 16px;\">EEO Statement</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our <span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></span> before submitting your application</span></div>","categories":{"commitment":"EE Full-Time","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi"]},"createdAt":1768899893655,"descriptionPlain":"About HighLevel\n \nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\n \nWe’re looking for a Software Development Engineer III with deep expertise in Node.js/Go /Java, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join the platform team within our LC Phone System, which provides capability for purchasing phone numbers, Messaging, Calling, Compliance and Platform. \nThis role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You’ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.\n","description":"<div><strong style=\"font-size: 16px;\">About HighLevel</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br>Our people<br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br>Our impact<br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">We’re looking for a </span><strong style=\"font-size: 12pt;\">Software Development Engineer III </strong><span style=\"font-size: 12pt;\">with deep expertise in </span><strong><a rel=\"noopener noreferrer\" href=\"http://Node.js\" style=\"font-size: 12pt;\" class=\"postings-link\">Node.js/Go /Java</a></strong><span style=\"font-size: 12pt;\"><strong>, </strong>MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join the platform team within our LC Phone System, which provides capability for purchasing phone numbers, Messaging, Calling, Compliance and Platform.&nbsp;</span></div>\n<div><span style=\"font-size: 12pt;\">This role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You’ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.</span></div>","id":"2f79fab1-eb5c-475e-b0f4-12dd5392fa1e","lists":[{"text":"Responsibilities","content":"\n<li><strong>Stabilize &amp; Scale the Platform</strong>: Tackle systemic bottlenecks, improve fault tolerance, and ensure high availability for mission-critical phone services.</li>\n<li><strong>Efficiency &amp; Performance</strong>: Optimize resource usage (CPU, memory, network) to handle millions of operations while reducing cloud costs.</li>\n<li><strong>Tech Debt &amp; Modernization</strong>: Lead long-term refactoring efforts, deprecate legacy systems, and introduce scalable patterns.</li>\n<li><strong>Security &amp; Compliance</strong>: Strengthen data protection, access controls, and auditability across the platform.</li>\n<li><strong>Developer Velocity</strong>: Improve tooling, observability, and automation to accelerate engineering workflows.</li>\n<li><strong>Cross-Team Collaboration</strong>: Work with product, infrastructure, and other engineering teams to align on platform priorities.</li>\n<li><strong>Mentorship &amp; Leadership</strong>: Guide engineers, set architectural standards, and drive the platform roadmap.</li>\n"},{"text":"Requirements","content":"\n<li>4+ years <strong>of backend engineering experience</strong>, including designing fault-tolerant systems and working on high-scale platforms.</li>\n<li>Deep expertise in <strong>distributed systems, event-driven architectures, and asynchronous job processing</strong></li>\n<li>Strong experience with relational and NoSQL data models (especially with complex temporal data)</li>\n<li><strong>Proven track record of architecting complex systems and delivering scalable, high-performance web apps in production.</strong></li>\n<li>Strong understanding of software design patterns, API design, and <strong>microservices architecture</strong> in a multi-tenant environment.</li>\n<li>Skilled in guiding technical architecture, making high-impact engineering decisions, and mentoring fellow engineers.</li>\n<li>Experience with code quality practices, automated testing, CI/CD pipelines, and dev tooling optimization.</li>\n<li>Excellent problem-solving skills, with clear and collaborative communication across&nbsp;</li>\n"},{"text":"Preferred Experience","content":"\n<li>Experience with AI Tools and contributions to open-source tools, internal platforms or engineering blogs</li>\n<li>Experience with <strong>modern front-end frameworks</strong> (e.g., React, Vue, Angular) and building full-stack web applications.</li>\n"}],"text":"Software Development Engineer III || LC Phone","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 16px;\">About HighLevel</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br>Our people<br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br>Our impact<br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">We&rsquo;re looking for a </span><strong style=\"font-size: 12pt;\">Software Development Engineer III </strong><span style=\"font-size: 12pt;\">with deep expertise in </span><strong><a class=\"postings-link\" style=\"font-size: 12pt;\" href=\"http://Node.js\" target=\"_blank\" rel=\"noopener noreferrer\">Node.js/Go /Java</a></strong><span style=\"font-size: 12pt;\"><strong>, </strong>MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You&rsquo;ll join the platform team within our LC Phone System, which provides capability for purchasing phone numbers, Messaging, Calling, Compliance and Platform.&nbsp;</span></div>\n<div><span style=\"font-size: 12pt;\">This role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You&rsquo;ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.</span></div>","descriptionBodyPlain":"About HighLevel\n \nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\n \nWe’re looking for a Software Development Engineer III with deep expertise in Node.js/Go /Java, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join the platform team within our LC Phone System, which provides capability for purchasing phone numbers, Messaging, Calling, Compliance and Platform. \nThis role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You’ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/2f79fab1-eb5c-475e-b0f4-12dd5392fa1e","applyUrl":"https://jobs.lever.co/gohighlevel/2f79fab1-eb5c-475e-b0f4-12dd5392fa1e/apply"},{"additionalPlain":"EEO Statement\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div><strong style=\"font-size: 16px;\">EEO Statement</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our <span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></span> before submitting your application</span></div>","categories":{"commitment":"EE Full-Time","department":"Engineering","location":"Delhi","team":"Revex","allLocations":["Delhi","India"]},"createdAt":1774240430046,"descriptionPlain":"About HighLevel\n \nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\n \nWe’re looking for a Software Development Engineer III with deep expertise in Node.js/Go/ Java, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join the platform team within our LC Phone System, which provides capability for purchasing phone numbers, Messaging, Calling, Compliance and Platform. \nThis role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You’ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.\n","description":"<div><strong style=\"font-size: 16px;\">About HighLevel</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">We’re looking for a </span><strong style=\"font-size: 12pt;\">Software Development Engineer III </strong><span style=\"font-size: 12pt;\">with deep expertise in </span><strong><a rel=\"noopener noreferrer\" href=\"http://Node.js\" style=\"font-size: 12pt;\" class=\"postings-link\">Node.js</a>/Go/ Java</strong><span style=\"font-size: 12pt;\"><strong>,</strong> MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join the platform team within our LC Phone System, which provides capability for purchasing phone numbers, Messaging, Calling, Compliance and Platform.&nbsp;</span></div>\n<div><span style=\"font-size: 12pt;\">This role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You’ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.</span></div>","id":"8c804228-51e3-4633-8ef5-3962e17c87f8","lists":[{"text":"Responsibilities","content":"\n<li><strong>Stabilize &amp; Scale the Platform</strong>: Tackle systemic bottlenecks, improve fault tolerance, and ensure high availability for mission-critical phone services.</li>\n<li><strong>Efficiency &amp; Performance</strong>: Optimize resource usage (CPU, memory, network) to handle millions of operations while reducing cloud costs.</li>\n<li><strong>Tech Debt &amp; Modernization</strong>: Lead long-term refactoring efforts, deprecate legacy systems, and introduce scalable patterns.</li>\n<li><strong>Security &amp; Compliance</strong>: Strengthen data protection, access controls, and auditability across the platform.</li>\n<li><strong>Developer Velocity</strong>: Improve tooling, observability, and automation to accelerate engineering workflows.</li>\n<li><strong>Cross-Team Collaboration</strong>: Work with product, infrastructure, and other engineering teams to align on platform priorities.</li>\n<li><strong>Mentorship &amp; Leadership</strong>: Guide engineers, set architectural standards, and drive the platform roadmap.</li>\n"},{"text":"Requirements","content":"\n<li>4+ years <strong>of backend engineering experience</strong>, including designing fault-tolerant systems and working on high-scale platforms.</li>\n<li>Deep expertise in <strong>distributed systems, event-driven architectures, and asynchronous job processing</strong></li>\n<li>Strong experience with relational and NoSQL data models (especially with complex temporal data)</li>\n<li><strong>Proven track record of architecting complex systems and delivering scalable, high-performance web apps in production.</strong></li>\n<li>Strong understanding of software design patterns, API design, and <strong>microservices architecture</strong> in a multi-tenant environment.</li>\n<li>Skilled in guiding technical architecture, making high-impact engineering decisions, and mentoring fellow engineers.</li>\n<li>Experience with code quality practices, automated testing, CI/CD pipelines, and dev tooling optimization.</li>\n<li>Excellent problem-solving skills, with clear and collaborative communication across&nbsp;</li>\n"},{"text":"Preferred Experience","content":"\n<li>Experience with AI Tools and contributions to open-source tools, internal platforms or engineering blogs</li>\n<li>Experience with <strong>modern front-end frameworks</strong> (e.g., React, Vue, Angular) and building full-stack web applications.</li>\n"}],"text":"Software Development Engineer III || Whatsapp","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong style=\"font-size: 16px;\">About HighLevel</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">We&rsquo;re looking for a </span><strong style=\"font-size: 12pt;\">Software Development Engineer III </strong><span style=\"font-size: 12pt;\">with deep expertise in </span><strong><a class=\"postings-link\" style=\"font-size: 12pt;\" href=\"http://Node.js\" target=\"_blank\" rel=\"noopener noreferrer\">Node.js</a>/Go/ Java</strong><span style=\"font-size: 12pt;\"><strong>,</strong> MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You&rsquo;ll join the platform team within our LC Phone System, which provides capability for purchasing phone numbers, Messaging, Calling, Compliance and Platform.&nbsp;</span></div>\n<div><span style=\"font-size: 12pt;\">This role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You&rsquo;ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.</span></div>","descriptionBodyPlain":"About HighLevel\n \nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\n \nWe’re looking for a Software Development Engineer III with deep expertise in Node.js/Go/ Java, MongoDB, and distributed systems, along with a strong focus on platform stability, scalability, and long-term technical excellence. You’ll join the platform team within our LC Phone System, which provides capability for purchasing phone numbers, Messaging, Calling, Compliance and Platform. \nThis role is backend-heavy, involving platform-level challenges such as system stability, performance optimization, tech debt reduction, security hardening, and cost efficiency. You’ll work on foundational improvements that enable the entire Phone System (including Calling, Messaging, and related services) to operate seamlessly under increasing demand.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/8c804228-51e3-4633-8ef5-3962e17c87f8","applyUrl":"https://jobs.lever.co/gohighlevel/8c804228-51e3-4633-8ef5-3962e17c87f8/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"SDET","allLocations":["India"]},"createdAt":1778136800355,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nAbout the Role:\nWe are looking for a skilled SDET2 with strong experience in mobile test automation. The ideal candidate should have hands-on expertise in Appium using JavaScript/TypeScript or Java, along with experience in building scalable automation frameworks, CI/CD integration, performance testing, and leveraging AI to improve testing efficiency and release velocity.\n","description":"<p><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span><br><br><strong style=\"font-size: 18px;\">About the Role:</strong><br>We are looking for a skilled SDET2 with strong experience in mobile test automation. The ideal candidate should have hands-on expertise in Appium using JavaScript/TypeScript or Java, along with experience in building scalable automation frameworks, CI/CD integration, performance testing, and leveraging AI to improve testing efficiency and release velocity.</p>","id":"4310ebae-86cd-426c-b253-83fc3ba4b2b1","lists":[{"text":"Responsibilities: ","content":"\n<li>Design and develop scalable automation frameworks for mobile applications</li>\n<li>Write clean and maintainable automation scripts using Appium (Android &amp; iOS)</li>\n<li>Execute and manage test runs on BrowserStack or similar cloud platforms</li>\n<li>Integrate automation tests into CI/CD pipelines (Jenkins, GitHub Actions)</li>\n<li>Collaborate with developers and product teams to define test strategy</li>\n<li>Perform functional, regression, and end-to-end testing</li>\n<li>Debug issues, analyse root causes, and ensure timely resolution</li>\n<li>Improve automation coverage and reduce manual testing</li>\n<li>Leverage AI tools to generate test cases, edge cases, and test data from requirements, PRs, or API specifications</li>\n<li>Use AI to analyze test failures, logs, and screenshots to accelerate debugging and root cause analysis</li>\n<li>Contribute to building or integrating AI-powered utilities such as PR analysis, test impact analysis, or smart test selection</li>\n<li>Continuously explore ways to optimise STLC using AI, reducing regression time and improving release confidence</li>\n"},{"text":"Requirements:","content":"\n<li>3+ years of experience in QA Automation / SDET</li>\n<li>Strong experience with Appium (Android &amp; iOS)</li>\n<li>Proficiency in JavaScript/TypeScript (preferred) or Java</li>\n<li>Experience with BrowserStack or similar tools</li>\n<li>Experience with frameworks like WebdriverIO, Mocha, Jest</li>\n<li>Hands-on experience in API testing</li>\n<li>Experience with CI/CD pipelines, Git</li>\n<li>Strong understanding of OOP and test design principles</li>\n<li>Strong debugging and problem-solving skills</li>\n<li>Hands-on experience using AI tools (ChatGPT, Claude, Copilot) for test case generation, debugging, or automation improvements</li>\n<li>Understanding of how AI can be applied in test automation, CI/CD, and quality engineering workflows</li>\n<li>Ability to validate and refine AI-generated outputs to ensure accuracy and reliability</li>\n<li>Basic understanding of LLMs, prompt engineering, or AI-assisted workflows in a testing context<br><br><br></li>\n"},{"text":"Nice to Have:","content":"<div>\n\n<li>Performance testing (JMeter, k6, etc.)</li>\n<li>Experience in building AI-assisted automation tools or internal utilities</li>\n<li>Exposure to test impact analysis, self-healing tests, or intelligent test selection</li>\n<li>Familiarity with integrating AI into CI/CD pipelines or developer workflows</li>\n\n</div>"}],"text":"Software Development Engineer in Test II - Mobile","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span><br><br><strong style=\"font-size: 18px;\">About the Role:</strong><br>We are looking for a skilled SDET2 with strong experience in mobile test automation. The ideal candidate should have hands-on expertise in Appium using JavaScript/TypeScript or Java, along with experience in building scalable automation frameworks, CI/CD integration, performance testing, and leveraging AI to improve testing efficiency and release velocity.</p>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nAbout the Role:\nWe are looking for a skilled SDET2 with strong experience in mobile test automation. The ideal candidate should have hands-on expertise in Appium using JavaScript/TypeScript or Java, along with experience in building scalable automation frameworks, CI/CD integration, performance testing, and leveraging AI to improve testing efficiency and release velocity.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/4310ebae-86cd-426c-b253-83fc3ba4b2b1","applyUrl":"https://jobs.lever.co/gohighlevel/4310ebae-86cd-426c-b253-83fc3ba4b2b1/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n\n#LI-Remote #LI-JM1\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.<br><br>#LI-Remote #LI-JM1</span></div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"SDET","allLocations":["India"]},"createdAt":1715058002274,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role:\nWe are looking for a Senior Software Development Engineer in Test (SDET 3) with strong expertise in AI tools and testing AI-driven products. This role requires a hands-on individual who can design and execute test strategies for AI systems, automate intelligently, and mentor junior team members. You will work independently, drive tasks to closure, and play a key role in ensuring the quality of our AI initiatives.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We are looking for a Senior Software Development Engineer in Test (SDET 3) with strong expertise in AI tools and testing AI-driven products. This role requires a hands-on individual who can design and execute test strategies for AI systems, automate intelligently, and mentor junior team members. You will work independently, drive tasks to closure, and play a key role in ensuring the quality of our AI initiatives.</span></div>","id":"3299d482-4ae7-4f34-abcf-3d1b01e58d38","lists":[{"text":"Requirements:","content":"\n<li>5+ years of overall experience in QA/SDET roles</li>\n<li>Proven experience working with AI tools (e.g., OpenAI, Claude, or similar LLM platforms)</li>\n<li>Strong understanding of testing AI/ML products and their unique challenges</li>\n<li>Hands-on knowledge of RAG pipelines and their testing methodologies</li>\n<li>Proficiency in automation frameworks (e.g., Playwright, Cypress, Selenium, or similar)</li>\n<li>Experience with API testing (Postman, REST, GraphQL, gRPC)</li>\n<li>Strong problem-solving skills with the ability to work independently</li>\n<li>Mentorship and leadership skills in guiding peers or junior engineers</li>\n"},{"text":"Responsibilities:","content":"\n<li>Design, develop, and maintain automation frameworks and test strategies for AI products</li>\n<li>Test and validate AI-powered features (including OpenAI, Claude, and other AI integrations)</li>\n<li>Evaluate and improve RAG (Retrieval-Augmented Generation) flows, ensuring accuracy and performance</li>\n<li>Leverage AI automation tools to optimize test coverage and efficiency</li>\n<li>Collaborate closely with developers, product managers, and AI researchers to ensure high-quality releases</li>\n<li>Own tasks end-to-end, working independently to deliver on commitments.</li>\n<li>Mentor and guide junior SDETs, fostering a culture of quality and continuous learning</li>\n"},{"text":"Nice to have","content":"\n<li>Experience with CI/CD pipelines and cloud platforms (AWS/GCP/Azure)</li>\n<li>Familiarity with MLOps pipelines and monitoring AI systems</li>\n<li>Exposure to performance and scalability testing of AI workloads</li>\n"}],"text":"Software Development Engineer in Test III - AI","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">We are looking for a Senior Software Development Engineer in Test (SDET 3) with strong expertise in AI tools and testing AI-driven products. This role requires a hands-on individual who can design and execute test strategies for AI systems, automate intelligently, and mentor junior team members. You will work independently, drive tasks to closure, and play a key role in ensuring the quality of our AI initiatives.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role:\nWe are looking for a Senior Software Development Engineer in Test (SDET 3) with strong expertise in AI tools and testing AI-driven products. This role requires a hands-on individual who can design and execute test strategies for AI systems, automate intelligently, and mentor junior team members. You will work independently, drive tasks to closure, and play a key role in ensuring the quality of our AI initiatives.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/3299d482-4ae7-4f34-abcf-3d1b01e58d38","applyUrl":"https://jobs.lever.co/gohighlevel/3299d482-4ae7-4f34-abcf-3d1b01e58d38/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n\n#LI-Remote #LI-JM1\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.<br><br>#LI-Remote #LI-JM1</span></div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"SDET","allLocations":["India"]},"createdAt":1753686992238,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role:\nHighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality &amp; consistency. The buck stops at you and you will have the final say on the correctness, reliability &amp; consistency of our builds.</span></div>","id":"41e15a69-d318-4cd1-a741-4b027c0b2b08","lists":[{"text":"Responsibilities:","content":"\n<li>Own and evolve the test automation platform, ensuring scalability, reliability, and ease of use</li>\n<li>Design and maintain robust automation frameworks across UI, API, and backend layers</li>\n<li>Build and enhance internal QA tools that improve test efficiency</li>\n<li>Drive adoption of automation best practices, coding standards, and efficient test design</li>\n<li>Implement and maintain test observability systems for reporting, analytics, and defect insights</li>\n<li>Conduct performance, load, and scalability testing for key features and services</li>\n<li>Develop and maintain test infrastructure, supporting containerized and distributed environments</li>\n<li>Collaborate closely with developers, QA, and DevOps to embed quality throughout the delivery pipeline</li>\n<li>Improve test reliability and flakiness detection through intelligent retry and failure analysis systems</li>\n<li>Contribute to continuous improvement of tooling, test data management, and CI/CD quality gates</li>\n<li>Research and implement emerging technologies (AI/ML, LLMs, smart test generation, etc.) to advance test automation capabilities</li>\n<li>Advocate for shift-left quality, influencing design and architecture discussions for better testability</li>\n<li>Maintain clear documentation and onboarding materials for test frameworks and platform usage</li>\n"},{"text":"Requirements","content":"\n<li>Experience: 5+ years in software testing or automation for web applications, SaaS platforms, or large-scale systems</li>\n<li>Technical Depth: Proven expertise in designing and maintaining test automation frameworks (Playwright, Cypress, Selenium, etc.)</li>\n<li>Programming Skills: Strong in TypeScript, JavaScript, or Python — capable of writing scalable, maintainable automation code</li>\n<li>Infrastructure Knowledge: Hands-on experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab) and containerized environments (Docker, Kubernetes)</li>\n<li>Cloud Proficiency: Working knowledge of GCP or AWS for test infrastructure and environment setup</li>\n<li>API &amp; Backend Testing: Deep understanding of RESTful APIs, request validation, and integration testing</li>\n<li>Performance Testing: Experience with tools like k6, Locust, or JMeter for load and scalability validation</li>\n<li>Observability &amp; Reporting: Familiarity with test reporting dashboards, metrics tracking, and alerting (Grafana, Prometheus, Slack integrations)</li>\n<li>Debugging Skills: Strong ability to diagnose failures in distributed systems and identify root causes quickly</li>\n<li>Architecture Awareness: Solid understanding of system design, micro-services, databases, and data flow across layers</li>\n<li>AI/ML Awareness (Preferred): Exposure to AI-assisted testing or LLM-based test generation is a plus</li>\n<li>Soft Skills: Excellent communication, documentation, and collaboration skills with a cross-functional mindset</li>\n<li>Mindset: Ownership-driven, curious about platform scalability, and passionate about building tools that enable others to test better</li>\n"}],"text":"Software Development Engineer in Test III - Core Modules","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality &amp; consistency. The buck stops at you and you will have the final say on the correctness, reliability &amp; consistency of our builds.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role:\nHighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/41e15a69-d318-4cd1-a741-4b027c0b2b08","applyUrl":"https://jobs.lever.co/gohighlevel/41e15a69-d318-4cd1-a741-4b027c0b2b08/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n \n#LI-Remote #LI-JM1\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-JM1</span></div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"SDET","allLocations":["India"]},"createdAt":1771217234147,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role:\nHighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\"><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></strong></div>\n<div>&nbsp;</div>\n</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality &amp; consistency. The buck stops at you and you will have the final say on the correctness, reliability &amp; consistency of our builds.</span></div>","id":"78fa484f-16ed-493b-9f16-d46916ad010c","lists":[{"text":"Responsibilities:","content":"\n<li>Own and evolve the test automation platform, ensuring scalability, reliability, and ease of use</li>\n<li>Design and maintain robust automation frameworks across UI, API, and backend layers</li>\n<li>Build and enhance internal QA tools that improve test efficiency</li>\n<li>Drive adoption of automation best practices, coding standards, and efficient test design</li>\n<li>Implement and maintain test observability systems for reporting, analytics, and defect insights</li>\n<li>Conduct performance, load, and scalability testing for key features and services</li>\n<li>Develop and maintain test infrastructure, supporting containerized and distributed environments</li>\n<li>Collaborate closely with developers, QA, and DevOps to embed quality throughout the delivery pipeline</li>\n<li>Improve test reliability and flakiness detection through intelligent retry and failure analysis systems</li>\n<li>Contribute to continuous improvement of tooling, test data management, and CI/CD quality gates</li>\n<li>Research and implement emerging technologies (AI/ML, LLMs, smart test generation, etc.) to advance test automation capabilities</li>\n<li>Advocate for shift-left quality, influencing design and architecture discussions for better testability</li>\n<li>Maintain clear documentation and onboarding materials for test frameworks and platform usage</li>\n"},{"text":"Requirements","content":"\n<li>Experience: 5+ years in software testing or automation for web applications, SaaS platforms, or large-scale systems</li>\n<li>Technical Depth: Proven expertise in designing and maintaining test automation frameworks (Playwright, Cypress, Selenium, etc.)</li>\n<li>Programming Skills: Strong in TypeScript, JavaScript, or Python — capable of writing scalable, maintainable automation code</li>\n<li>Infrastructure Knowledge: Hands-on experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab) and containerized environments (Docker, Kubernetes)</li>\n<li>Cloud Proficiency: Working knowledge of GCP or AWS for test infrastructure and environment setup</li>\n<li>API &amp; Backend Testing: Deep understanding of RESTful APIs, request validation, and integration testing</li>\n<li>Performance Testing: Experience with tools like k6, Locust, or JMeter for load and scalability validation</li>\n<li>Observability &amp; Reporting: Familiarity with test reporting dashboards, metrics tracking, and alerting (Grafana, Prometheus, Slack integrations)</li>\n<li>Debugging Skills: Strong ability to diagnose failures in distributed systems and identify root causes quickly</li>\n<li>Architecture Awareness: Solid understanding of system design, micro-services, databases, and data flow across layers</li>\n<li>AI/ML Awareness (Preferred): Exposure to AI-assisted testing or LLM-based test generation is a plus</li>\n<li>Soft Skills: Excellent communication, documentation, and collaboration skills with a cross-functional mindset</li>\n<li>Mindset: Ownership-driven, curious about platform scalability, and passionate about building tools that enable others to test better</li>\n"}],"text":"Software Development Engineer in Test III - Payments","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\"><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></strong></div>\n<div>&nbsp;</div>\n</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality &amp; consistency. The buck stops at you and you will have the final say on the correctness, reliability &amp; consistency of our builds.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role:\nHighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/78fa484f-16ed-493b-9f16-d46916ad010c","applyUrl":"https://jobs.lever.co/gohighlevel/78fa484f-16ed-493b-9f16-d46916ad010c/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n\n#LI-Remote #LI-JM1\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.<br><br>#LI-Remote #LI-JM1</span></div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"SDET","allLocations":["India"]},"createdAt":1739164489156,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role:\nHighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality &amp; consistency. The buck stops at you and you will have the final say on the correctness, reliability &amp; consistency of our builds.</span></div>","id":"327977bc-91c1-41dc-a6ab-d856395e2e66","lists":[{"text":"Requirements:","content":"\n<li>Experience: 5+ years in software testing or automation for web applications, SaaS platforms, or large-scale systems</li>\n<li>Technical Depth: Proven expertise in designing and maintaining test automation frameworks (Playwright, Cypress, Selenium, etc.)</li>\n<li>Programming Skills: Strong in TypeScript, JavaScript, or Python — capable of writing scalable, maintainable automation code</li>\n<li>Infrastructure Knowledge: Hands-on experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab) and containerized environments (Docker, Kubernetes)</li>\n<li>Cloud Proficiency: Working knowledge of GCP or AWS for test infrastructure and environment setup</li>\n<li>API &amp; Backend Testing: Deep understanding of RESTful APIs, request validation, and integration testing</li>\n<li>Performance Testing: Experience with tools like k6, Locust, or JMeter for load and scalability validation</li>\n<li>Observability &amp; Reporting: Familiarity with test reporting dashboards, metrics tracking, and alerting (Grafana, Prometheus, Slack integrations)</li>\n<li>Debugging Skills: Strong ability to diagnose failures in distributed systems and identify root causes quickly</li>\n<li>Architecture Awareness: Solid understanding of system design, micro-services, databases, and data flow across layers</li>\n<li>AI/ML Awareness (Preferred): Exposure to AI-assisted testing or LLM-based test generation is a plus</li>\n<li>Soft Skills: Excellent communication, documentation, and collaboration skills with a cross-functional mindset</li>\n<li>Mindset: Ownership-driven, curious about platform scalability, and passionate about building tools that enable others to test better</li>\n"},{"text":"Responsibilities:","content":"\n<li>Own and evolve the test automation platform, ensuring scalability, reliability, and ease of use</li>\n<li>Design and maintain robust automation frameworks across UI, API, and backend layers</li>\n<li>Build and enhance internal QA tools that improve test efficiency</li>\n<li>Drive adoption of automation best practices, coding standards, and efficient test design</li>\n<li>Implement and maintain test observability systems for reporting, analytics, and defect insights</li>\n<li>Conduct performance, load, and scalability testing for key features and services</li>\n<li>Develop and maintain test infrastructure, supporting containerized and distributed environments</li>\n<li>Collaborate closely with developers, QA, and DevOps to embed quality throughout the delivery pipeline</li>\n<li>Improve test reliability and flakiness detection through intelligent retry and failure analysis systems</li>\n<li>Contribute to continuous improvement of tooling, test data management, and CI/CD quality gates</li>\n<li>Research and implement emerging technologies (AI/ML, LLMs, smart test generation, etc.) to advance test automation capabilities</li>\n<li>Advocate for shift-left quality, influencing design and architecture discussions for better testability</li>\n<li>Maintain clear documentation and onboarding materials for test frameworks and platform usage</li>\n"}],"text":"Software Development Engineer in Test III - Revex","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role:</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality &amp; consistency. The buck stops at you and you will have the final say on the correctness, reliability &amp; consistency of our builds.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nAbout the Role:\nHighLevel is looking for passionate SDET3 for its Full-time remote engineering team in India. You will be responsible for ensuring that the new releases we make for features, enhancements, or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/327977bc-91c1-41dc-a6ab-d856395e2e66","applyUrl":"https://jobs.lever.co/gohighlevel/327977bc-91c1-41dc-a6ab-d856395e2e66/apply"},{"additionalPlain":"The salary range for this position is $84000 to $120000 Annually\n \nEqual Employment Opportunity Statement\n \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \n \nWe encourage you to review our Privacy Policy before submitting your application.\n \n \n#LI-Remote #LI-SV1\n","additional":"<div><span style=\"font-size: 16px;\">The salary range for this position is </span><strong style=\"font-size: 16px;\">$84000 to $120000 </strong><span style=\"font-size: 16px;\">Annually</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Equal Employment Opportunity Statement</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.<br></span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-SV1</span></div>","categories":{"commitment":"EE Full-Time","department":"Revenue Growth","location":"United States","team":"Affiliates","allLocations":["United States"]},"createdAt":1772115180990,"descriptionPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n \nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n \nLearn more about us on our YouTube Channel or Blog Posts \n \nWho You Are\nYou are a highly accountable, detail-driven professional who takes ownership of complex and sensitive decisions. You are comfortable operating both alone and collaboratively and understand the responsibility that comes with serving as an escalation point for affiliate channel policy, legal and compliance matters.\n \n \nYou approach ambiguity with discipline and sound judgment, gathering facts methodically and weighing risk before recommending or making decisions. You are trusted to handle confidential information, maintain objectivity, and act in the best interest of the company and the long-term health of the affiliate channel. \n \n \nYou work effectively across departments — including Affiliate, Legal, Support, and Investor Relations — and are capable of balancing competing priorities and perspectives. You communicate clearly, document thoroughly, and understand that your work directly impacts risk exposure, partner relationships, and business outcomes. \n \n","description":"<div>\n<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\"></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>&nbsp;</span></div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Who You Are</strong></div>\n<div><span style=\"font-size: 16px;\">You are a highly accountable, detail-driven professional who takes ownership of complex and sensitive decisions. You are comfortable operating both alone and collaboratively and understand the responsibility that comes with serving as an escalation point for affiliate channel policy, legal and compliance matters.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You approach ambiguity with discipline and sound judgment, gathering facts methodically and weighing risk before recommending or making decisions. You are trusted to handle confidential information, maintain objectivity, and act in the best interest of the company and the long-term health of the affiliate channel.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You work effectively across departments — including Affiliate, Legal, Support, and Investor Relations — and are capable of balancing competing priorities and perspectives. You communicate clearly, document thoroughly, and understand that your work directly impacts risk exposure, partner relationships, and business outcomes.&nbsp;</span></div>\n<div>&nbsp;</div>","id":"ccbf72b9-63bc-4e99-b80b-2c0cf8a232e6","lists":[{"text":"What You’ll Do: ","content":"\n<li>Own the affiliate channel escalation process, serving as the primary decision driver for compliance-related issues and a key stakeholder in legal, investor relations, and affiliate policy situations</li>\n<li>Actively investigate potential affiliate violations by gathering evidence, auditing traffic sources, and validating promotional methods</li>\n<li>Drive cross-functional reviews with Affiliate, Legal, Finance, and Investor Relations teams to align on risk assessment and outcomes</li>\n<li>Serve as the final escalation point for affiliate-related compliance issues originating from Customer Support and Product Support teams</li>\n<li>Be able to advocate for and strongly recommend enforcement decisions, including warnings, restrictions, or removal from the affiliate program</li>\n<li>Provide clear guidance to Product Support Manager to ensure teams are aware on how enforcement decisions should be communicated to customers and affiliates, including approved rationale and boundaries</li>\n<li>Proactively monitor affiliate activity and identify emerging risk patterns before they escalate</li>\n<li>Execute detailed traffic audits to determine source legitimacy, compliance with policy, and overall quality</li>\n<li>Run point on miscellaneous legal and compliance tasks tied to affiliate activity, ensuring timely follow-through and resolution</li>\n<li>Produce clear, defensible documentation that supports decisions and stands up to internal and external scrutiny</li>\n<li>Build and refine repeatable workflows for escalation, investigation, and enforcement as the affiliate channel scales</li>\n<li>Continuously improve how affiliate risk is identified, assessed, and resolved to protect revenue, brand trust, and legal exposure</li>\n\n<div>&nbsp;</div>"},{"text":"What You’ll Bring","content":"\n<li>5+ years of experience in affiliate marketing, compliance, trust &amp; safety, risk analysis, operations, or a legal-adjacent role</li>\n<li>Strong investigative and analytical instincts&nbsp;</li>\n<li>Demonstrated experience evaluating policy-driven or compliance-related issues and supporting decisions that carry business or legal risk</li>\n<li>Hands-on experience reviewing, auditing, or investigating activity within a digital channel (affiliate, performance marketing, payments, platforms, or marketplaces)</li>\n<li>Proven ability to synthesize information from multiple sources (data, documentation, stakeholder input) and arrive at clear, defensible conclusions</li>\n<li>Experience working cross-functionally with teams such as Affiliate, Legal, Finance, Investor Relations,, or Operations</li>\n<li>Strong written documentation skills, including the ability to clearly and professionally explain findings, risk factors, and recommended actions when handling sensitive or confidential matters</li>\n<li>Comfort taking ownership of outcomes and following issues through to resolution, even when decisions are complex or unpopular</li>\n<li>Working knowledge of affiliate marketing practices, traffic sources, and common risk vectors (or demonstrated ability to quickly develop this expertise)</li>\n\n<div>&nbsp;</div>"}],"text":"Sr. Affiliate Compliance Specialist","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\"></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>&nbsp;</span></div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Who You Are</strong></div>\n<div><span style=\"font-size: 16px;\">You are a highly accountable, detail-driven professional who takes ownership of complex and sensitive decisions. You are comfortable operating both alone and collaboratively and understand the responsibility that comes with serving as an escalation point for affiliate channel policy, legal and compliance matters.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You approach ambiguity with discipline and sound judgment, gathering facts methodically and weighing risk before recommending or making decisions. You are trusted to handle confidential information, maintain objectivity, and act in the best interest of the company and the long-term health of the affiliate channel.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You work effectively across departments &mdash; including Affiliate, Legal, Support, and Investor Relations &mdash; and are capable of balancing competing priorities and perspectives. You communicate clearly, document thoroughly, and understand that your work directly impacts risk exposure, partner relationships, and business outcomes.&nbsp;</span></div>\n<div>&nbsp;</div>","descriptionBodyPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n \nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n \nLearn more about us on our YouTube Channel or Blog Posts \n \nWho You Are\nYou are a highly accountable, detail-driven professional who takes ownership of complex and sensitive decisions. You are comfortable operating both alone and collaboratively and understand the responsibility that comes with serving as an escalation point for affiliate channel policy, legal and compliance matters.\n \n \nYou approach ambiguity with discipline and sound judgment, gathering facts methodically and weighing risk before recommending or making decisions. You are trusted to handle confidential information, maintain objectivity, and act in the best interest of the company and the long-term health of the affiliate channel. \n \n \nYou work effectively across departments — including Affiliate, Legal, Support, and Investor Relations — and are capable of balancing competing priorities and perspectives. You communicate clearly, document thoroughly, and understand that your work directly impacts risk exposure, partner relationships, and business outcomes. \n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/ccbf72b9-63bc-4e99-b80b-2c0cf8a232e6","applyUrl":"https://jobs.lever.co/gohighlevel/ccbf72b9-63bc-4e99-b80b-2c0cf8a232e6/apply"},{"additionalPlain":"The salary range for this position is $75000 - $114000 annually.\n \nEqual Employment Opportunity Information\n \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n#LI-Remote #LI-SV1\n","additional":"<div><span style=\"font-size: 16px;\">The salary range for this position is </span><strong style=\"font-size: 16px;\">$75000 - $114000</strong><span style=\"font-size: 16px;\"> annually.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.<br><br></span>#LI-Remote #LI-SV1</div>","categories":{"commitment":"EE Full-Time","department":"Revenue Growth","location":"United States","team":"Affiliates","allLocations":["United States"]},"createdAt":1774893625744,"descriptionPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n \nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n \nLearn more about us on our YouTube Channel or Blog Posts \n \nWho You Are\nHighLevel is seeking a strategically minded, execution-focused Ecosystem Partner Manager to build and scale our app integration partner network. In this role, you’ll serve as the primary connector between the HighLevel platform and high-impact complementary SaaS applications, driving both inbound and outbound partnership engagement to strengthen our global ecosystem.\n \nYou will lead cross-functional conversations with product, GTM, and channel leaders from integration partners to evaluate and launch new app collaborations that generate revenue (new and expansion) and enhance customer retention. These partnerships will play a pivotal role in accelerating strategic vertical expansion and advancing HighLevel’s growth as a leading ecosystem platform.\n \nYou are a builder, connector, and operator with a strong understanding of SaaS ecosystems and the ability to assess integrations not only for functionality but also for business and revenue impact. You bring a GTM-driven mindset to partnerships—proactively engaging inbound app developers while pursuing high-potential outbound opportunities.\n \nAs the go-to for early-stage partner strategy, you’ll collaborate closely with internal teams on revenue modeling, enablement, and launch execution, ensuring each partnership delivers measurable value for HighLevel and its customers.\n \nWhat You’ll Be Doing\n","description":"<div>\n<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\"></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>&nbsp;</span></div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Who You Are</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is seeking a strategically minded, execution-focused Ecosystem Partner Manager to build and scale our app integration partner network. In this role, you’ll serve as the primary connector between the HighLevel platform and high-impact complementary SaaS applications, driving both inbound and outbound partnership engagement to strengthen our global ecosystem.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You will lead cross-functional conversations with product, GTM, and channel leaders from integration partners to evaluate and launch new app collaborations that generate revenue (new and expansion) and enhance customer retention. These partnerships will play a pivotal role in accelerating strategic vertical expansion and advancing HighLevel’s growth as a leading ecosystem platform.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You are a builder, connector, and operator with a strong understanding of SaaS ecosystems and the ability to assess integrations not only for functionality but also for business and revenue impact. You bring a GTM-driven mindset to partnerships—proactively engaging inbound app developers while pursuing high-potential outbound opportunities.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As the go-to for early-stage partner strategy, you’ll collaborate closely with internal teams on revenue modeling, enablement, and launch execution, ensuring each partnership delivers measurable value for HighLevel and its customers.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You’ll Be Doing</strong></div>","id":"f3494893-9565-44c9-9750-3269b3595d78","lists":[{"text":"App Ecosystem Development","content":"\n<li>Own the lifecycle of ecosystem app partnerships—from identification to evaluation to activation.</li>\n<li>Drive outbound engagement with apps that serve core HighLevel verticals (real estate, legal, wellness, education, etc.).</li>\n<li>Evaluate inbound app integration proposals using a revenue‑first lens.</li>\n\n<div>&nbsp;</div>"},{"text":"Revenue & Value Modeling","content":"\n<li>Collaborate with Finance, Product, and RevOps to assess the mutual business opportunity of potential integrations.</li>\n<li>Quantify potential impact on:</li>\n<li>New logo acquisition (co‑marketing, co‑selling)</li>\n<li>Expansion revenue (add‑on revenue through app usage)</li>\n<li>Retention/Stickiness (usage‑based retention lift)</li>\n\n<div>&nbsp;</div>"},{"text":"Partner Activation & GTM Support","content":"\n<li>Partner with Product Marketing, Enablement, and the Marketplace team to ensure successful launches.</li>\n<li>Develop simple revenue/enablement toolkits for partner managers and affiliate teams.</li>\n\n<div>&nbsp;</div>"},{"text":"Internal & External Collaboration","content":"\n<li>Serve as a cross‑functional bridge between GTM, Product, and external partner teams.</li>\n<li>Document partnership activity, revenue performance, and recommendations for future investments.</li>\n\n<div>&nbsp;</div>"},{"text":"What You’ll Bring","content":"\n<li>5–8 years experience in SaaS ecosystem partnerships, integrations, or business development.</li>\n<li>Deep understanding of partner‑led GTM strategies and integration value assessment.</li>\n<li>Familiarity with platform APIs and working with product/engineering teams to scope integration plans.</li>\n<li>Experience with vertical SaaS or platform ecosystems is a major plus.</li>\n<li>Excellent communication skills with the ability to influence both internal and external stakeholders.</li>\n<li>Prior success working in PLG or usage‑based environments preferred.</li>\n<li>Experience at a marketplace platform (Zapier, Shopify, Salesforce AppExchange, etc.) shall be an added advantage.&nbsp;</li>\n<li>You’ve worked directly with product‑led or usage‑based monetization teams.</li>\n<li>Ability to analyze partner performance data and generate actionable insights.</li>\n\n<div>&nbsp;</div>"}],"text":"Sr. Affiliate Partner Specialist","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 16px;\">About Us</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our People</strong></div>\n<div><span style=\"font-size: 16px;\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Our Impact</strong></div>\n<div><span style=\"font-size: 16px;\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\"></span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>&nbsp;</span></div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Who You Are</strong></div>\n<div><span style=\"font-size: 16px;\">HighLevel is seeking a strategically minded, execution-focused Ecosystem Partner Manager to build and scale our app integration partner network. In this role, you&rsquo;ll serve as the primary connector between the HighLevel platform and high-impact complementary SaaS applications, driving both inbound and outbound partnership engagement to strengthen our global ecosystem.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You will lead cross-functional conversations with product, GTM, and channel leaders from integration partners to evaluate and launch new app collaborations that generate revenue (new and expansion) and enhance customer retention. These partnerships will play a pivotal role in accelerating strategic vertical expansion and advancing HighLevel&rsquo;s growth as a leading ecosystem platform.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You are a builder, connector, and operator with a strong understanding of SaaS ecosystems and the ability to assess integrations not only for functionality but also for business and revenue impact. You bring a GTM-driven mindset to partnerships&mdash;proactively engaging inbound app developers while pursuing high-potential outbound opportunities.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As the go-to for early-stage partner strategy, you&rsquo;ll collaborate closely with internal teams on revenue modeling, enablement, and launch execution, ensuring each partnership delivers measurable value for HighLevel and its customers.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You&rsquo;ll Be Doing</strong></div>","descriptionBodyPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n \nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n \nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n \nLearn more about us on our YouTube Channel or Blog Posts \n \nWho You Are\nHighLevel is seeking a strategically minded, execution-focused Ecosystem Partner Manager to build and scale our app integration partner network. In this role, you’ll serve as the primary connector between the HighLevel platform and high-impact complementary SaaS applications, driving both inbound and outbound partnership engagement to strengthen our global ecosystem.\n \nYou will lead cross-functional conversations with product, GTM, and channel leaders from integration partners to evaluate and launch new app collaborations that generate revenue (new and expansion) and enhance customer retention. These partnerships will play a pivotal role in accelerating strategic vertical expansion and advancing HighLevel’s growth as a leading ecosystem platform.\n \nYou are a builder, connector, and operator with a strong understanding of SaaS ecosystems and the ability to assess integrations not only for functionality but also for business and revenue impact. You bring a GTM-driven mindset to partnerships—proactively engaging inbound app developers while pursuing high-potential outbound opportunities.\n \nAs the go-to for early-stage partner strategy, you’ll collaborate closely with internal teams on revenue modeling, enablement, and launch execution, ensuring each partnership delivers measurable value for HighLevel and its customers.\n \nWhat You’ll Be Doing\n","hostedUrl":"https://jobs.lever.co/gohighlevel/f3494893-9565-44c9-9750-3269b3595d78","applyUrl":"https://jobs.lever.co/gohighlevel/f3494893-9565-44c9-9750-3269b3595d78/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"EE Full-Time","department":"Finance","location":"United States","team":"Accounting","allLocations":["United States"]},"createdAt":1773340601245,"descriptionPlain":" \nAbout Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\n\nWe are seeking a Sr. Director, Internal Audit to build and lead our internal audit function. This is a high-visibility role reporting to the Audit Committee with a dotted line (for administrative oversight) to the CFO. You will operate as an independent contributor initially, with the opportunity to build a team as the function matures and the company grows. The Sr. Director, Internal Audit plays a critical role in identifying, assessing and mitigating risks across the organization through creating an enterprise risk assessment and then conducting targeted internal audits based on those risks while also ensuring the company is in compliance with its policies.\n\nResponsibilities :\nDevelop and implement a comprehensive enterprise risk assessment process, including creating an enterprise risk heat map, which will be presented at least annually to the Senior Leadership team and the Audit Committee\nBased on the enterprise risk assessment and in consultation with Senior Leadership and the Audit Committee, develop and execute a risk-based annual audit plan aligned with company objectives and regulatory requirements, including operational and compliance audits across all business functions\nCoordinate with external auditors to optimize audit coverage and minimize duplication and disruption\nPartner with Legal and the SOX Compliance function on matters requiring investigation from various reporting mechanisms (e.g. whistleblower hotline, SOX sub-certifications, etc)\nPresent audit findings, recommendations, and remediation progress to the CFO and Audit Committee\nPartner with business leaders to identify control gaps and opportunities for process optimization and recommend scalable improvements\nMonitor remediation efforts and validate closure of audit findings\nStay current on emerging risks, industry trends, and regulatory developments relevant to the technology sector\nDevelop internal audit policies, procedures, and methodologies to establish a scalable internal audit framework\nAct as a strategic advisor to the Audit Committee and Senior Leadership on emerging risks, major strategic initiatives (international expansion, new product launches) and the risk implications of significant business model changes\n\nQualifications :\nBachelor's degree in Accounting, Finance, Business, or related field\n15+ years of progressive experience in internal audit, external audit, or risk management, with at least 3-5 years in a senior leadership capacity\nCPA, CIA, CISA, or equivalent certification required\nExperience in the technology industry strongly preferred\nExperience in companies dealing with a high volume of transactions and settlement by credit cards preferred\nExperience operating in public companies\nDeep understanding of internal control frameworks (COSO, COBIT) and risk assessment methodologies\nFamiliarity with SOX 404 compliance requirements\nStrong analytical, communication, and project management skills\nAbility to work independently, manage competing priorities, and influence without direct authority\nExperience with audit management software and data analytics tools a plus\n\nWhat We Offer :\nCompetitive compensation and equity\nOpportunity to build a function from the ground up\nDirect exposure to executive leadership and the Board\n\nThe salary range for this position is $249000- $316000 annually. (Bonus Pay included)\n\nEqual Employment Opportunity Information\n\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n \n#LI-Remote #LI-PR1\n","description":"<div>\n<div>&nbsp;</div>\n<div><strong>About Us</strong></div>\n<div><strong><br aria-hidden=\"true\"></strong>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<strong><br><br>Our People</strong></div>\n<div><strong><br aria-hidden=\"true\"></strong>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<strong><br><br>Our Impact</strong></div>\n<div><strong><br aria-hidden=\"true\"></strong>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</div>\n<div><strong><br aria-hidden=\"true\"></strong>Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></div>\n<div>&nbsp;</div>\n<div><strong>About the Role</strong><br><br>We are seeking a Sr. Director, Internal Audit to build and lead our internal audit function. This is a high-visibility role reporting to the Audit Committee with a dotted line (for administrative oversight) to the CFO. You will operate as an independent contributor initially, with the opportunity to build a team as the function matures and the company grows. The Sr. Director, Internal Audit plays a critical role in identifying, assessing and mitigating risks across the organization through creating an enterprise risk assessment and then conducting targeted internal audits based on those risks while also ensuring the company is in compliance with its policies.<br><br><strong>Responsibilities :</strong></div>\n<ul>\n<li>Develop and implement a comprehensive enterprise risk assessment process, including creating an enterprise risk heat map, which will be presented at least annually to the Senior Leadership team and the Audit Committee</li>\n<li>Based on the enterprise risk assessment and in consultation with Senior Leadership and the Audit Committee, develop and execute a risk-based annual audit plan aligned with company objectives and regulatory requirements, including operational and compliance audits across all business functions</li>\n<li>Coordinate with external auditors to optimize audit coverage and minimize duplication and disruption</li>\n<li>Partner with Legal and the SOX Compliance function on matters requiring investigation from various reporting mechanisms (e.g. whistleblower hotline, SOX sub-certifications, etc)</li>\n<li>Present audit findings, recommendations, and remediation progress to the CFO and Audit Committee</li>\n<li>Partner with business leaders to identify control gaps and opportunities for process optimization and recommend scalable improvements</li>\n<li>Monitor remediation efforts and validate closure of audit findings</li>\n<li>Stay current on emerging risks, industry trends, and regulatory developments relevant to the technology sector</li>\n<li>Develop internal audit policies, procedures, and methodologies to establish a scalable internal audit framework</li>\n<li>Act as a strategic advisor to the Audit Committee and Senior Leadership on emerging risks, major strategic initiatives (international expansion, new product launches) and the risk implications of significant business model changes</li>\n</ul>\n<div><br><strong>Qualifications :</strong></div>\n<ul>\n<li>Bachelor's degree in Accounting, Finance, Business, or related field</li>\n<li>15+ years of progressive experience in internal audit, external audit, or risk management, with at least 3-5 years in a senior leadership capacity</li>\n<li>CPA, CIA, CISA, or equivalent certification required</li>\n<li>Experience in the technology industry strongly preferred</li>\n<li>Experience in companies dealing with a high volume of transactions and settlement by credit cards preferred</li>\n<li>Experience operating in public companies</li>\n<li>Deep understanding of internal control frameworks (COSO, COBIT) and risk assessment methodologies</li>\n<li>Familiarity with SOX 404 compliance requirements</li>\n<li>Strong analytical, communication, and project management skills</li>\n<li>Ability to work independently, manage competing priorities, and influence without direct authority</li>\n<li>Experience with audit management software and data analytics tools a plus</li>\n</ul>\n<div><br><strong>What We Offer :</strong></div>\n<ul>\n<li>Competitive compensation and equity</li>\n<li>Opportunity to build a function from the ground up</li>\n<li>Direct exposure to executive leadership and the Board</li>\n</ul>\n<div><br>The salary range for this position is <strong>$249000- $316000 </strong>annually. (Bonus Pay included)<br><br><strong>Equal Employment Opportunity Information</strong></div>\n<div><br aria-hidden=\"true\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-PR1</span></div>\n</div>","id":"cf32db5c-fd54-4f74-bd40-5f5caa16e242","lists":[],"text":"Sr. Director, Internal Audit","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div>&nbsp;</div>\n<div><strong>About Us</strong></div>\n<div><strong><br aria-hidden=\"true\"></strong>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<strong><br><br>Our People</strong></div>\n<div><strong><br aria-hidden=\"true\"></strong>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<strong><br><br>Our Impact</strong></div>\n<div><strong><br aria-hidden=\"true\"></strong>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</div>\n<div><strong><br aria-hidden=\"true\"></strong>Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></div>\n<div>&nbsp;</div>\n<div><strong>About the Role</strong><br><br>We are seeking a Sr. Director, Internal Audit to build and lead our internal audit function. This is a high-visibility role reporting to the Audit Committee with a dotted line (for administrative oversight) to the CFO. You will operate as an independent contributor initially, with the opportunity to build a team as the function matures and the company grows. The Sr. Director, Internal Audit plays a critical role in identifying, assessing and mitigating risks across the organization through creating an enterprise risk assessment and then conducting targeted internal audits based on those risks while also ensuring the company is in compliance with its policies.<br><br><strong>Responsibilities :</strong></div>\n<ul>\n<li>Develop and implement a comprehensive enterprise risk assessment process, including creating an enterprise risk heat map, which will be presented at least annually to the Senior Leadership team and the Audit Committee</li>\n<li>Based on the enterprise risk assessment and in consultation with Senior Leadership and the Audit Committee, develop and execute a risk-based annual audit plan aligned with company objectives and regulatory requirements, including operational and compliance audits across all business functions</li>\n<li>Coordinate with external auditors to optimize audit coverage and minimize duplication and disruption</li>\n<li>Partner with Legal and the SOX Compliance function on matters requiring investigation from various reporting mechanisms (e.g. whistleblower hotline, SOX sub-certifications, etc)</li>\n<li>Present audit findings, recommendations, and remediation progress to the CFO and Audit Committee</li>\n<li>Partner with business leaders to identify control gaps and opportunities for process optimization and recommend scalable improvements</li>\n<li>Monitor remediation efforts and validate closure of audit findings</li>\n<li>Stay current on emerging risks, industry trends, and regulatory developments relevant to the technology sector</li>\n<li>Develop internal audit policies, procedures, and methodologies to establish a scalable internal audit framework</li>\n<li>Act as a strategic advisor to the Audit Committee and Senior Leadership on emerging risks, major strategic initiatives (international expansion, new product launches) and the risk implications of significant business model changes</li>\n</ul>\n<div><br><strong>Qualifications :</strong></div>\n<ul>\n<li>Bachelor's degree in Accounting, Finance, Business, or related field</li>\n<li>15+ years of progressive experience in internal audit, external audit, or risk management, with at least 3-5 years in a senior leadership capacity</li>\n<li>CPA, CIA, CISA, or equivalent certification required</li>\n<li>Experience in the technology industry strongly preferred</li>\n<li>Experience in companies dealing with a high volume of transactions and settlement by credit cards preferred</li>\n<li>Experience operating in public companies</li>\n<li>Deep understanding of internal control frameworks (COSO, COBIT) and risk assessment methodologies</li>\n<li>Familiarity with SOX 404 compliance requirements</li>\n<li>Strong analytical, communication, and project management skills</li>\n<li>Ability to work independently, manage competing priorities, and influence without direct authority</li>\n<li>Experience with audit management software and data analytics tools a plus</li>\n</ul>\n<div><br><strong>What We Offer :</strong></div>\n<ul>\n<li>Competitive compensation and equity</li>\n<li>Opportunity to build a function from the ground up</li>\n<li>Direct exposure to executive leadership and the Board</li>\n</ul>\n<div><br>The salary range for this position is <strong>$249000- $316000 </strong>annually. (Bonus Pay included)<br><br><strong>Equal Employment Opportunity Information</strong></div>\n<div><br aria-hidden=\"true\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-PR1</span></div>\n</div>","descriptionBodyPlain":" \nAbout Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the Role\n\nWe are seeking a Sr. Director, Internal Audit to build and lead our internal audit function. This is a high-visibility role reporting to the Audit Committee with a dotted line (for administrative oversight) to the CFO. You will operate as an independent contributor initially, with the opportunity to build a team as the function matures and the company grows. The Sr. Director, Internal Audit plays a critical role in identifying, assessing and mitigating risks across the organization through creating an enterprise risk assessment and then conducting targeted internal audits based on those risks while also ensuring the company is in compliance with its policies.\n\nResponsibilities :\nDevelop and implement a comprehensive enterprise risk assessment process, including creating an enterprise risk heat map, which will be presented at least annually to the Senior Leadership team and the Audit Committee\nBased on the enterprise risk assessment and in consultation with Senior Leadership and the Audit Committee, develop and execute a risk-based annual audit plan aligned with company objectives and regulatory requirements, including operational and compliance audits across all business functions\nCoordinate with external auditors to optimize audit coverage and minimize duplication and disruption\nPartner with Legal and the SOX Compliance function on matters requiring investigation from various reporting mechanisms (e.g. whistleblower hotline, SOX sub-certifications, etc)\nPresent audit findings, recommendations, and remediation progress to the CFO and Audit Committee\nPartner with business leaders to identify control gaps and opportunities for process optimization and recommend scalable improvements\nMonitor remediation efforts and validate closure of audit findings\nStay current on emerging risks, industry trends, and regulatory developments relevant to the technology sector\nDevelop internal audit policies, procedures, and methodologies to establish a scalable internal audit framework\nAct as a strategic advisor to the Audit Committee and Senior Leadership on emerging risks, major strategic initiatives (international expansion, new product launches) and the risk implications of significant business model changes\n\nQualifications :\nBachelor's degree in Accounting, Finance, Business, or related field\n15+ years of progressive experience in internal audit, external audit, or risk management, with at least 3-5 years in a senior leadership capacity\nCPA, CIA, CISA, or equivalent certification required\nExperience in the technology industry strongly preferred\nExperience in companies dealing with a high volume of transactions and settlement by credit cards preferred\nExperience operating in public companies\nDeep understanding of internal control frameworks (COSO, COBIT) and risk assessment methodologies\nFamiliarity with SOX 404 compliance requirements\nStrong analytical, communication, and project management skills\nAbility to work independently, manage competing priorities, and influence without direct authority\nExperience with audit management software and data analytics tools a plus\n\nWhat We Offer :\nCompetitive compensation and equity\nOpportunity to build a function from the ground up\nDirect exposure to executive leadership and the Board\n\nThe salary range for this position is $249000- $316000 annually. (Bonus Pay included)\n\nEqual Employment Opportunity Information\n\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n \n#LI-Remote #LI-PR1\n","hostedUrl":"https://jobs.lever.co/gohighlevel/cf32db5c-fd54-4f74-bd40-5f5caa16e242","applyUrl":"https://jobs.lever.co/gohighlevel/cf32db5c-fd54-4f74-bd40-5f5caa16e242/apply"},{"additionalPlain":"The salary range for this position is $247000 - $315000 annually. (Bonus Pay included)\n\nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \n#LI-Remote\n#LI-SM1\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<div>The salary range for this position is&nbsp;<strong>$247000 - $315000</strong>&nbsp;annually. <strong>(Bonus Pay included)<br><br>Equal Employment Opportunity Information</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>#LI-Remote</div>\n<div><span style=\"font-size: 15px;\">#LI-SM1<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy </a>before submitting your application<br></span></div>\n</div>","categories":{"commitment":"EE Full-Time","department":"People","location":"United States","team":"People Business Partners","allLocations":["United States"]},"createdAt":1777469914574,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nWho You Are\nYou are a seasoned People leader who combines strategic thinking with strong operational execution. You have deep experience partnering with senior GTM leaders in high-growth, fast-moving environments and are comfortable navigating both organizational strategy and day-to-day people challenges.\nYou are equally comfortable in executive discussions on org design and talent strategy, as you are stepping into complex employee relations situations, performance concerns, organizational change, and operational execution. You thrive in ambiguity, move with urgency, and are known for being pragmatic, hands-on, and solutions-oriented.\nYou understand that scaling organizations requires both strong people judgment and a willingness to roll up your sleeves to drive outcomes.\nAbout the Role:\nAs the Sr Director, People Business Partner at HighLevel, you will serve as a senior strategic partner to leaders across our GTM organization. This role is critical in helping scale the business, strengthen leadership effectiveness, and build high-performing teams while ensuring operational discipline and strong employee experience foundations. \nThe ideal candidate will bring strong business partnership capability along with the ability to operate effectively in complex, fast-paced environments where execution, judgment, and responsiveness matter equally.\nYou will work closely with senior leaders on organizational design, workforce planning, performance management, employee relations, change management, leadership coaching, and organizational effectiveness initiatives.\nWhat You’ll Do:\nStrategic Business Partnership Partner directly with the People team and their respective leadership teams to design and implement value-led talent strategies that help achieve business goals.Align HR initiatives with business priorities, ensuring a high-performance and inclusive culture.\nOrganizational Development & Change Management \nLead workforce planning, talent strategy, and change initiatives to support HighLevel’s rapid scaling.\nImplement solutions for organizational transformation, ensuring agility and adaptability.\nChampion AI-enabled ways of working across the organization, helping leaders rethink team design, workflows, productivity, and role effectiveness in a rapidly evolving environment.\nPeople & Culture Advocacy \nAct as a champion for company culture, employee engagement, and leadership effectiveness.\nDevelop and drive initiatives that improve retention, performance, and career growth.\nCoaching & Talent Development \nMentor leaders and managers, providing strategic guidance on performance management, succession planning, and team effectiveness.\nDesign talent programs that accelerate employee growth and leadership development.\nData-Driven HR & Compliance \nLeverage people analytics to identify trends and drive informed decision-making.\nEnsure compliance with labor laws and HR best practices across all operational regions.\nEmployee Relations & Organizational Risk Management \nLead and manage complex employee relations matters with sound judgment, balancing business needs, employee experience, and organizational risk.\nPartner with Legal and leadership teams on sensitive investigations, performance concerns, escalations, policy interpretation, and organizational actions.\nBuild leadership capability in handling feedback, accountability, performance rigor, and difficult conversations effectively.\nWhat You’ll Bring:\n15+ years of progressive HRBP or HR generalist experience, including significant experience partnering with senior GTM leaders in high-growth technology organizations, with exposure to globally distributed teams and hands-on experience supporting organizations across both India and the United States.\nA thought leader with deep, strategic expertise across various HR disciplines, including workforce planning, organisation design, career management, leadership coaching, performance management and employee engagement\nDemonstrated experience managing complex employee relations matters, organizational change, and leadership escalations with sound judgment and maturity.\nStrong business acumen and the ability to develop and implement strategic HR initiatives that drive business success.\nStrong analytical skills with the ability to leverage data to make informed decisions that align with business goals.\nAbility to thrive in a fast-paced remote first global environment, managing multiple stakeholders and projects concurrently.\nDemonstrated success in partnering with senior leadership to drive strategic initiatives. Excellent interpersonal and communication skills, with the ability to influence and build trust with senior leaders. \nDemonstrated ability to help leaders navigate evolving ways of working, including the adoption of AI-enabled tools and more efficient operating models.\nExperience in coaching and mentoring leadership at all levels of the organization\n","description":"<div>\n<p><strong>About us</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</p>\n<p>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our people</strong><br>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our impact</strong><br>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a><br><br><strong>Who You Are</strong></p>\n<p>You are a seasoned People leader who combines strategic thinking with strong operational execution. You have deep experience partnering with senior GTM leaders in high-growth, fast-moving environments and are comfortable navigating both organizational strategy and day-to-day people challenges.<br>You are equally comfortable in executive discussions on org design and talent strategy, as you are stepping into complex employee relations situations, performance concerns, organizational change, and operational execution. You thrive in ambiguity, move with urgency, and are known for being pragmatic, hands-on, and solutions-oriented.<br>You understand that scaling organizations requires both strong people judgment and a willingness to roll up your sleeves to drive outcomes.</p>\n<p><strong>About the Role:</strong></p>\n<p>As the Sr Director, People Business Partner at HighLevel, you will serve as a senior strategic partner to leaders across our GTM organization. This role is critical in helping scale the business, strengthen leadership effectiveness, and build high-performing teams while ensuring operational discipline and strong employee experience foundations. <br>The ideal candidate will bring strong business partnership capability along with the ability to operate effectively in complex, fast-paced environments where execution, judgment, and responsiveness matter equally.<br>You will work closely with senior leaders on organizational design, workforce planning, performance management, employee relations, change management, leadership coaching, and organizational effectiveness initiatives.</p>\n<p><strong>What You’ll Do:</strong></p>\n<ul>\n<li>Strategic Business Partnership\n<ul>\n<li>Partner directly with the People team and their respective leadership teams to design and implement value-led talent strategies that help achieve business goals.</li>\n<li>Align HR initiatives with business priorities, ensuring a high-performance and inclusive culture.</li>\n</ul>\n</li>\n<li>Organizational Development &amp; Change Management\n<ul>\n<li>Lead workforce planning, talent strategy, and change initiatives to support HighLevel’s rapid scaling.</li>\n<li>Implement solutions for organizational transformation, ensuring agility and adaptability.</li>\n<li>Champion AI-enabled ways of working across the organization, helping leaders rethink team design, workflows, productivity, and role effectiveness in a rapidly evolving environment.</li>\n</ul>\n</li>\n<li>People &amp; Culture Advocacy\n<ul>\n<li>Act as a champion for company culture, employee engagement, and leadership effectiveness.</li>\n<li>Develop and drive initiatives that improve retention, performance, and career growth.</li>\n</ul>\n</li>\n<li>Coaching &amp; Talent Development\n<ul>\n<li>Mentor leaders and managers, providing strategic guidance on performance management, succession planning, and team effectiveness.</li>\n<li>Design talent programs that accelerate employee growth and leadership development.</li>\n</ul>\n</li>\n<li>Data-Driven HR &amp; Compliance\n<ul>\n<li>Leverage people analytics to identify trends and drive informed decision-making.</li>\n<li>Ensure compliance with labor laws and HR best practices across all operational regions.</li>\n</ul>\n</li>\n<li>Employee Relations &amp; Organizational Risk Management\n<ul>\n<li>Lead and manage complex employee relations matters with sound judgment, balancing business needs, employee experience, and organizational risk.</li>\n<li>Partner with Legal and leadership teams on sensitive investigations, performance concerns, escalations, policy interpretation, and organizational actions.</li>\n<li>Build leadership capability in handling feedback, accountability, performance rigor, and difficult conversations effectively.</li>\n</ul>\n</li>\n</ul>\n<p><strong>What You’ll Bring:</strong></p>\n<ul>\n<li>15+ years of progressive HRBP or HR generalist experience, including significant experience partnering with senior GTM leaders in high-growth technology organizations, with exposure to globally distributed teams and hands-on experience supporting organizations across both India and the United States.</li>\n<li>A thought leader with deep, strategic expertise across various HR disciplines, including workforce planning, organisation design, career management, leadership coaching, performance management and employee engagement</li>\n<li>Demonstrated experience managing complex employee relations matters, organizational change, and leadership escalations with sound judgment and maturity.</li>\n<li>Strong business acumen and the ability to develop and implement strategic HR initiatives that drive business success.</li>\n<li>Strong analytical skills with the ability to leverage data to make informed decisions that align with business goals.</li>\n<li>Ability to thrive in a fast-paced remote first global environment, managing multiple stakeholders and projects concurrently.</li>\n<li>Demonstrated success in partnering with senior leadership to drive strategic initiatives. Excellent interpersonal and communication skills, with the ability to influence and build trust with senior leaders.&nbsp;</li>\n<li>Demonstrated ability to help leaders navigate evolving ways of working, including the adoption of AI-enabled tools and more efficient operating models.</li>\n<li>Experience in coaching and mentoring leadership at all levels of the organization</li>\n</ul>\n</div>","id":"1a750f3c-8595-483b-a034-0db278452706","lists":[],"text":"Sr. Director, People Business Partner","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About us</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</p>\n<p>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our people</strong><br>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our impact</strong><br>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a><br><br><strong>Who You Are</strong></p>\n<p>You are a seasoned People leader who combines strategic thinking with strong operational execution. You have deep experience partnering with senior GTM leaders in high-growth, fast-moving environments and are comfortable navigating both organizational strategy and day-to-day people challenges.<br>You are equally comfortable in executive discussions on org design and talent strategy, as you are stepping into complex employee relations situations, performance concerns, organizational change, and operational execution. You thrive in ambiguity, move with urgency, and are known for being pragmatic, hands-on, and solutions-oriented.<br>You understand that scaling organizations requires both strong people judgment and a willingness to roll up your sleeves to drive outcomes.</p>\n<p><strong>About the Role:</strong></p>\n<p>As the Sr Director, People Business Partner at HighLevel, you will serve as a senior strategic partner to leaders across our GTM organization. This role is critical in helping scale the business, strengthen leadership effectiveness, and build high-performing teams while ensuring operational discipline and strong employee experience foundations. <br>The ideal candidate will bring strong business partnership capability along with the ability to operate effectively in complex, fast-paced environments where execution, judgment, and responsiveness matter equally.<br>You will work closely with senior leaders on organizational design, workforce planning, performance management, employee relations, change management, leadership coaching, and organizational effectiveness initiatives.</p>\n<p><strong>What You&rsquo;ll Do:</strong></p>\n<ul>\n<li>Strategic Business Partnership\n<ul>\n<li>Partner directly with the People team and their respective leadership teams to design and implement value-led talent strategies that help achieve business goals.</li>\n<li>Align HR initiatives with business priorities, ensuring a high-performance and inclusive culture.</li>\n</ul>\n</li>\n<li>Organizational Development &amp; Change Management\n<ul>\n<li>Lead workforce planning, talent strategy, and change initiatives to support HighLevel&rsquo;s rapid scaling.</li>\n<li>Implement solutions for organizational transformation, ensuring agility and adaptability.</li>\n<li>Champion AI-enabled ways of working across the organization, helping leaders rethink team design, workflows, productivity, and role effectiveness in a rapidly evolving environment.</li>\n</ul>\n</li>\n<li>People &amp; Culture Advocacy\n<ul>\n<li>Act as a champion for company culture, employee engagement, and leadership effectiveness.</li>\n<li>Develop and drive initiatives that improve retention, performance, and career growth.</li>\n</ul>\n</li>\n<li>Coaching &amp; Talent Development\n<ul>\n<li>Mentor leaders and managers, providing strategic guidance on performance management, succession planning, and team effectiveness.</li>\n<li>Design talent programs that accelerate employee growth and leadership development.</li>\n</ul>\n</li>\n<li>Data-Driven HR &amp; Compliance\n<ul>\n<li>Leverage people analytics to identify trends and drive informed decision-making.</li>\n<li>Ensure compliance with labor laws and HR best practices across all operational regions.</li>\n</ul>\n</li>\n<li>Employee Relations &amp; Organizational Risk Management\n<ul>\n<li>Lead and manage complex employee relations matters with sound judgment, balancing business needs, employee experience, and organizational risk.</li>\n<li>Partner with Legal and leadership teams on sensitive investigations, performance concerns, escalations, policy interpretation, and organizational actions.</li>\n<li>Build leadership capability in handling feedback, accountability, performance rigor, and difficult conversations effectively.</li>\n</ul>\n</li>\n</ul>\n<p><strong>What You&rsquo;ll Bring:</strong></p>\n<ul>\n<li>15+ years of progressive HRBP or HR generalist experience, including significant experience partnering with senior GTM leaders in high-growth technology organizations, with exposure to globally distributed teams and hands-on experience supporting organizations across both India and the United States.</li>\n<li>A thought leader with deep, strategic expertise across various HR disciplines, including workforce planning, organisation design, career management, leadership coaching, performance management and employee engagement</li>\n<li>Demonstrated experience managing complex employee relations matters, organizational change, and leadership escalations with sound judgment and maturity.</li>\n<li>Strong business acumen and the ability to develop and implement strategic HR initiatives that drive business success.</li>\n<li>Strong analytical skills with the ability to leverage data to make informed decisions that align with business goals.</li>\n<li>Ability to thrive in a fast-paced remote first global environment, managing multiple stakeholders and projects concurrently.</li>\n<li>Demonstrated success in partnering with senior leadership to drive strategic initiatives. Excellent interpersonal and communication skills, with the ability to influence and build trust with senior leaders.&nbsp;</li>\n<li>Demonstrated ability to help leaders navigate evolving ways of working, including the adoption of AI-enabled tools and more efficient operating models.</li>\n<li>Experience in coaching and mentoring leadership at all levels of the organization</li>\n</ul>\n</div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nWho You Are\nYou are a seasoned People leader who combines strategic thinking with strong operational execution. You have deep experience partnering with senior GTM leaders in high-growth, fast-moving environments and are comfortable navigating both organizational strategy and day-to-day people challenges.\nYou are equally comfortable in executive discussions on org design and talent strategy, as you are stepping into complex employee relations situations, performance concerns, organizational change, and operational execution. You thrive in ambiguity, move with urgency, and are known for being pragmatic, hands-on, and solutions-oriented.\nYou understand that scaling organizations requires both strong people judgment and a willingness to roll up your sleeves to drive outcomes.\nAbout the Role:\nAs the Sr Director, People Business Partner at HighLevel, you will serve as a senior strategic partner to leaders across our GTM organization. This role is critical in helping scale the business, strengthen leadership effectiveness, and build high-performing teams while ensuring operational discipline and strong employee experience foundations. \nThe ideal candidate will bring strong business partnership capability along with the ability to operate effectively in complex, fast-paced environments where execution, judgment, and responsiveness matter equally.\nYou will work closely with senior leaders on organizational design, workforce planning, performance management, employee relations, change management, leadership coaching, and organizational effectiveness initiatives.\nWhat You’ll Do:\nStrategic Business Partnership Partner directly with the People team and their respective leadership teams to design and implement value-led talent strategies that help achieve business goals.Align HR initiatives with business priorities, ensuring a high-performance and inclusive culture.\nOrganizational Development & Change Management \nLead workforce planning, talent strategy, and change initiatives to support HighLevel’s rapid scaling.\nImplement solutions for organizational transformation, ensuring agility and adaptability.\nChampion AI-enabled ways of working across the organization, helping leaders rethink team design, workflows, productivity, and role effectiveness in a rapidly evolving environment.\nPeople & Culture Advocacy \nAct as a champion for company culture, employee engagement, and leadership effectiveness.\nDevelop and drive initiatives that improve retention, performance, and career growth.\nCoaching & Talent Development \nMentor leaders and managers, providing strategic guidance on performance management, succession planning, and team effectiveness.\nDesign talent programs that accelerate employee growth and leadership development.\nData-Driven HR & Compliance \nLeverage people analytics to identify trends and drive informed decision-making.\nEnsure compliance with labor laws and HR best practices across all operational regions.\nEmployee Relations & Organizational Risk Management \nLead and manage complex employee relations matters with sound judgment, balancing business needs, employee experience, and organizational risk.\nPartner with Legal and leadership teams on sensitive investigations, performance concerns, escalations, policy interpretation, and organizational actions.\nBuild leadership capability in handling feedback, accountability, performance rigor, and difficult conversations effectively.\nWhat You’ll Bring:\n15+ years of progressive HRBP or HR generalist experience, including significant experience partnering with senior GTM leaders in high-growth technology organizations, with exposure to globally distributed teams and hands-on experience supporting organizations across both India and the United States.\nA thought leader with deep, strategic expertise across various HR disciplines, including workforce planning, organisation design, career management, leadership coaching, performance management and employee engagement\nDemonstrated experience managing complex employee relations matters, organizational change, and leadership escalations with sound judgment and maturity.\nStrong business acumen and the ability to develop and implement strategic HR initiatives that drive business success.\nStrong analytical skills with the ability to leverage data to make informed decisions that align with business goals.\nAbility to thrive in a fast-paced remote first global environment, managing multiple stakeholders and projects concurrently.\nDemonstrated success in partnering with senior leadership to drive strategic initiatives. Excellent interpersonal and communication skills, with the ability to influence and build trust with senior leaders. \nDemonstrated ability to help leaders navigate evolving ways of working, including the adoption of AI-enabled tools and more efficient operating models.\nExperience in coaching and mentoring leadership at all levels of the organization\n","hostedUrl":"https://jobs.lever.co/gohighlevel/1a750f3c-8595-483b-a034-0db278452706","applyUrl":"https://jobs.lever.co/gohighlevel/1a750f3c-8595-483b-a034-0db278452706/apply"},{"additionalPlain":"Equal Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n \n \n#LI-Remote #LI-MP1\n","additional":"<p><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information</strong></p>\n<p><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br></span></p>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p><span style=\"font-size: 16px;\">#LI-Remote&nbsp;#LI-MP1</span></p>","categories":{"commitment":"Employee India","department":"Product","location":"Delhi","team":"Product Management","allLocations":["Delhi"]},"createdAt":1757596598873,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nWhy This Role Exists\nThe Sr. Director, Product Management (Platform & Core Products) will lead the foundational layer of HighLevel's product stack, spanning infrastructure platforms, automation capabilities, CRM primitives, and shared systems like identity, permissions, notifications, and audit logging.\n \nThis is a critical org-wide leadership role, owning HighLevel’s platform extensibility, data model reliability, cross-surface consistency, and internal product development velocity. You will manage a team of 25–30 PMs via 3 Group Product Managers and drive strategy, execution, and org design for a portfolio that underpins everything from marketing automation and conversation management to AI-driven workflows and CRM object modeling. \n \nYou’ll be expected to scale a high-performance product org, influence product direction across pods, and partner closely with engineering to deliver a scalable, secure, and elegant platform for millions of users. \n \nStrategic Priorities\n- Build an Extensible Platform: Architect reusable primitives (identity, roles, objects, notifications, reporting) that enable faster development across HighLevel.\n - Modernize Core CRM: Scale performance and usability across contacts, companies, tasks, opportunities, and conversations — the backbone of daily SMB workflows. \n- Unlock Scalable Automation: Advance our workflows engine and Workflow AI to power increasingly complex use cases with speed and simplicity. \n- Drive UX Consistency Across Surfaces: Ensure UI, interaction patterns, and product language are coherent across contact, sub-account, and agency layers.\n- Support Data-Driven Product Maturity: Enforce strong instrumentation, analytics readiness, and reporting across all core products. \n- Operationalize Product Management Excellence: Raise the bar for product planning, prioritization, execution, and accountability across 30+ PMs and APMs.\n \nKey Responsibilities\n- Define and drive the long term product vision, roadmap, and success metrics for platform and core product areas.\n- Manage and coach a team ofGroup PMs and PMs,.cultivating a strong leadership bench and ensuring high performance. \n- Serve as the bridge between platform engineering, infra, and product — enabling other teams to move faster through well-designed interfaces and reusable systems. \n- Set quality standards for API design, system performance, scalability, and reliability. \n- Lead cross-functional coordination with design, engineering, QA, support, data, and legal to deliver on-time, high-quality launches. \n- Represent the needs of agencies, sub-accounts, and end contacts in platform and CRM decisions — ensuring we build with deep user empathy. \n- Collaborate with the Product leadership to influence org-wide product strategy, culture, and planning cadences.\n- Lead strategic quarterly and annual planning for the org — bringing clarity to priorities across technical debt, product innovation, and user experience. \n- Act as a thought partner to engineering leadership in shaping architecture and development investment decisions.\n \nWhat Success Looks Like\n- HighLevel’s platform teams are recognised as enablers, not blockers — other pods build faster using your team's APIs, patterns, and systems. \n- CRM primitives and workflows become more reliable, performant, and deeply adopted by our users — visible in activation and retention metrics. \n- The organization experiences clean product ownership, predictable roadmaps, and fast decision-making under your leadership. \n- Workflow AI and Workflow Core support a growing number of use cases without sacrificing speed, reliability, or clarity. \n- The data model becomes flexible and extensible, enabling custom objects, relationships, and analytics without friction. \n- You are viewed as a strategic thought partners and executional anchor for platform and core products at HighLevel\n \nIdeal Candidate Profile\n- 12–15+ years in product management, with at least 5+ years managing managers (GPMs,Directors or equivalents).\n- Experience scaling platform and core product orgs in fast-growth B2B SaaS companies, (ideally between $500M-$1B ARR).\n- Deep fluency in CRM, automation platforms, or workflow engines — understands data models, APIs, and system-level product thinking. \n- Prior experience building internal platforms or developer tools that support multiple product teams. \n- Ability to scale orgs, implement processes, and hire/coach high-performing PMs. \n- Technical fluency — capable of earning trust with engineering leads and making calls on infra trade-offs, architecture, and scalability. \n- Familiar with two-tier SaaS, multi-tenant environments, and role-based access control models. \n- Strong written and asynchronous communication skills — capable of driving clarity across functions and time zones.\n \nBonus Points For\n- Experience working on workflow builders, CRM platforms, or marketing automation tools.\n- Background in B2B2SMB or agency-led SaaS models. \n- Exposure to design systems, shared component libraries, or analytics platforms. \n- Hands-on familiarity with platform performance metrics (e.g., P95 latency, Sentry, Grafana).\n- Experience integrating with third-party platforms like Stripe, Meta, Google, or TikTok (even if not leading monetization).\n","description":"<div>\n<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></p>\n</div>\n<div><strong style=\"font-size: 16px;\">Why This Role Exists</strong></div>\n<div><span style=\"font-size: 16px;\">The </span><strong style=\"font-size: 16px;\">Sr. Director, Product Management (Platform &amp; Core Products) </strong><span style=\"font-size: 16px;\">will lead the foundational layer of HighLevel's product stack, spanning infrastructure platforms, automation capabilities, CRM primitives, and shared systems like identity, permissions, notifications, and audit logging.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This is a critical org-wide leadership role, owning HighLevel’s platform extensibility, data model reliability, cross-surface consistency, and internal product development velocity. You will manage a team of 25–30 PMs via 3 Group Product Managers and drive strategy, execution, and org design for a portfolio that underpins everything from marketing automation and conversation management to AI-driven workflows and CRM object modeling. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You’ll be expected to scale a high-performance product org, influence product direction across pods, and partner closely with engineering to deliver a scalable, secure, and elegant platform for millions of users. </span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Strategic Priorities</strong></div>\n<div><span style=\"font-size: 16px;\">- Build an Extensible Platform: Architect reusable primitives (identity, roles, objects, notifications, reporting) that enable faster development across HighLevel.</span></div>\n<div><span style=\"font-size: 16px;\"> - Modernize Core CRM: Scale performance and usability across contacts, companies, tasks, opportunities, and conversations — the backbone of daily SMB workflows. </span></div>\n<div><span style=\"font-size: 16px;\">- Unlock Scalable Automation: Advance our workflows engine and Workflow AI to power increasingly complex use cases with speed and simplicity. </span></div>\n<div><span style=\"font-size: 16px;\">- Drive UX Consistency Across Surfaces: Ensure UI, interaction patterns, and product language are coherent across contact, sub-account, and agency layers.</span></div>\n<div><span style=\"font-size: 16px;\">- Support Data-Driven Product Maturity: Enforce strong instrumentation, analytics readiness, and reporting across all core products. </span></div>\n<div><span style=\"font-size: 16px;\">- Operationalize Product Management Excellence: Raise the bar for product planning, prioritization, execution, and accountability across 30+ PMs and APMs.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Key Responsibilities</strong></div>\n<div><span style=\"font-size: 16px;\">- Define and drive the long term product vision, roadmap, and success metrics for platform and core product areas.</span></div>\n<div><span style=\"font-size: 16px;\">- Manage and coach a team ofGroup PMs and PMs,.cultivating a strong leadership bench and ensuring high performance. </span></div>\n<div><span style=\"font-size: 16px;\">- Serve as the bridge between platform engineering, infra, and product — enabling other teams to move faster through well-designed interfaces and reusable systems. </span></div>\n<div><span style=\"font-size: 16px;\">- Set quality standards for API design, system performance, scalability, and reliability. </span></div>\n<div><span style=\"font-size: 16px;\">- Lead cross-functional coordination with design, engineering, QA, support, data, and legal to deliver on-time, high-quality launches. </span></div>\n<div><span style=\"font-size: 16px;\">- Represent the needs of agencies, sub-accounts, and end contacts in platform and CRM decisions — ensuring we build with deep user empathy. </span></div>\n<div><span style=\"font-size: 16px;\">- Collaborate with the Product leadership to influence org-wide product strategy, culture, and planning cadences.</span></div>\n<div><span style=\"font-size: 16px;\">- Lead strategic quarterly and annual planning for the org — bringing clarity to priorities across technical debt, product innovation, and user experience. </span></div>\n<div><span style=\"font-size: 16px;\">- Act as a thought partner to engineering leadership in shaping architecture and development investment decisions.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What Success Looks Like</strong></div>\n<div><span style=\"font-size: 16px;\">- HighLevel’s platform teams are recognised as enablers, not blockers — other pods build faster using your team's APIs, patterns, and systems. </span></div>\n<div><span style=\"font-size: 16px;\">- CRM primitives and workflows become more reliable, performant, and deeply adopted by our users — visible in activation and retention metrics. </span></div>\n<div><span style=\"font-size: 16px;\">- The organization experiences clean product ownership, predictable roadmaps, and fast decision-making under your leadership. </span></div>\n<div><span style=\"font-size: 16px;\">- Workflow AI and Workflow Core support a growing number of use cases without sacrificing speed, reliability, or clarity. </span></div>\n<div><span style=\"font-size: 16px;\">- The data model becomes flexible and extensible, enabling custom objects, relationships, and analytics without friction. </span></div>\n<div><span style=\"font-size: 16px;\">- You are viewed as a strategic thought partners and executional anchor for platform and core products at HighLevel</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Ideal Candidate Profile</strong></div>\n<div><span style=\"font-size: 16px;\">- 12–15+ years in product management, with at least 5+ years managing managers (GPMs,Directors or equivalents).</span></div>\n<div><span style=\"font-size: 16px;\">- Experience scaling platform and core product orgs in fast-growth B2B SaaS companies, (ideally between $500M-$1B ARR).</span></div>\n<div><span style=\"font-size: 16px;\">- Deep fluency in CRM, automation platforms, or workflow engines — understands data models, APIs, and system-level product thinking. </span></div>\n<div><span style=\"font-size: 16px;\">- Prior experience building internal platforms or developer tools that support multiple product teams. </span></div>\n<div><span style=\"font-size: 16px;\">- Ability to scale orgs, implement processes, and hire/coach high-performing PMs. </span></div>\n<div><span style=\"font-size: 16px;\">- Technical fluency — capable of earning trust with engineering leads and making calls on infra trade-offs, architecture, and scalability. </span></div>\n<div><span style=\"font-size: 16px;\">- Familiar with two-tier SaaS, multi-tenant environments, and role-based access control models. </span></div>\n<div><span style=\"font-size: 16px;\">- Strong written and asynchronous communication skills — capable of driving clarity across functions and time zones.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Bonus Points For</strong></div>\n<div><span style=\"font-size: 16px;\">- Experience working on workflow builders, CRM platforms, or marketing automation tools.</span></div>\n<div><span style=\"font-size: 16px;\">- Background in B2B2SMB or agency-led SaaS models. </span></div>\n<div><span style=\"font-size: 16px;\">- Exposure to design systems, shared component libraries, or analytics platforms. </span></div>\n<div><span style=\"font-size: 16px;\">- Hands-on familiarity with platform performance metrics (e.g., P95 latency, Sentry, Grafana).</span></div>\n<div><span style=\"font-size: 16px;\">- Experience integrating with third-party platforms like Stripe, Meta, Google, or TikTok (even if not leading monetization).</span></div>","id":"6a233482-ad60-47f2-8337-a75f4b802430","lists":[],"text":"Sr. Director, Product Management (Core Products)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></p>\n</div>\n<div><strong style=\"font-size: 16px;\">Why This Role Exists</strong></div>\n<div><span style=\"font-size: 16px;\">The </span><strong style=\"font-size: 16px;\">Sr. Director, Product Management (Platform &amp; Core Products) </strong><span style=\"font-size: 16px;\">will lead the foundational layer of HighLevel's product stack, spanning infrastructure platforms, automation capabilities, CRM primitives, and shared systems like identity, permissions, notifications, and audit logging.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This is a critical org-wide leadership role, owning HighLevel&rsquo;s platform extensibility, data model reliability, cross-surface consistency, and internal product development velocity. You will manage a team of 25&ndash;30 PMs via 3 Group Product Managers and drive strategy, execution, and org design for a portfolio that underpins everything from marketing automation and conversation management to AI-driven workflows and CRM object modeling. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You&rsquo;ll be expected to scale a high-performance product org, influence product direction across pods, and partner closely with engineering to deliver a scalable, secure, and elegant platform for millions of users. </span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Strategic Priorities</strong></div>\n<div><span style=\"font-size: 16px;\">- Build an Extensible Platform: Architect reusable primitives (identity, roles, objects, notifications, reporting) that enable faster development across HighLevel.</span></div>\n<div><span style=\"font-size: 16px;\"> - Modernize Core CRM: Scale performance and usability across contacts, companies, tasks, opportunities, and conversations &mdash; the backbone of daily SMB workflows. </span></div>\n<div><span style=\"font-size: 16px;\">- Unlock Scalable Automation: Advance our workflows engine and Workflow AI to power increasingly complex use cases with speed and simplicity. </span></div>\n<div><span style=\"font-size: 16px;\">- Drive UX Consistency Across Surfaces: Ensure UI, interaction patterns, and product language are coherent across contact, sub-account, and agency layers.</span></div>\n<div><span style=\"font-size: 16px;\">- Support Data-Driven Product Maturity: Enforce strong instrumentation, analytics readiness, and reporting across all core products. </span></div>\n<div><span style=\"font-size: 16px;\">- Operationalize Product Management Excellence: Raise the bar for product planning, prioritization, execution, and accountability across 30+ PMs and APMs.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Key Responsibilities</strong></div>\n<div><span style=\"font-size: 16px;\">- Define and drive the long term product vision, roadmap, and success metrics for platform and core product areas.</span></div>\n<div><span style=\"font-size: 16px;\">- Manage and coach a team ofGroup PMs and PMs,.cultivating a strong leadership bench and ensuring high performance. </span></div>\n<div><span style=\"font-size: 16px;\">- Serve as the bridge between platform engineering, infra, and product &mdash; enabling other teams to move faster through well-designed interfaces and reusable systems. </span></div>\n<div><span style=\"font-size: 16px;\">- Set quality standards for API design, system performance, scalability, and reliability. </span></div>\n<div><span style=\"font-size: 16px;\">- Lead cross-functional coordination with design, engineering, QA, support, data, and legal to deliver on-time, high-quality launches. </span></div>\n<div><span style=\"font-size: 16px;\">- Represent the needs of agencies, sub-accounts, and end contacts in platform and CRM decisions &mdash; ensuring we build with deep user empathy. </span></div>\n<div><span style=\"font-size: 16px;\">- Collaborate with the Product leadership to influence org-wide product strategy, culture, and planning cadences.</span></div>\n<div><span style=\"font-size: 16px;\">- Lead strategic quarterly and annual planning for the org &mdash; bringing clarity to priorities across technical debt, product innovation, and user experience. </span></div>\n<div><span style=\"font-size: 16px;\">- Act as a thought partner to engineering leadership in shaping architecture and development investment decisions.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What Success Looks Like</strong></div>\n<div><span style=\"font-size: 16px;\">- HighLevel&rsquo;s platform teams are recognised as enablers, not blockers &mdash; other pods build faster using your team's APIs, patterns, and systems. </span></div>\n<div><span style=\"font-size: 16px;\">- CRM primitives and workflows become more reliable, performant, and deeply adopted by our users &mdash; visible in activation and retention metrics. </span></div>\n<div><span style=\"font-size: 16px;\">- The organization experiences clean product ownership, predictable roadmaps, and fast decision-making under your leadership. </span></div>\n<div><span style=\"font-size: 16px;\">- Workflow AI and Workflow Core support a growing number of use cases without sacrificing speed, reliability, or clarity. </span></div>\n<div><span style=\"font-size: 16px;\">- The data model becomes flexible and extensible, enabling custom objects, relationships, and analytics without friction. </span></div>\n<div><span style=\"font-size: 16px;\">- You are viewed as a strategic thought partners and executional anchor for platform and core products at HighLevel</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Ideal Candidate Profile</strong></div>\n<div><span style=\"font-size: 16px;\">- 12&ndash;15+ years in product management, with at least 5+ years managing managers (GPMs,Directors or equivalents).</span></div>\n<div><span style=\"font-size: 16px;\">- Experience scaling platform and core product orgs in fast-growth B2B SaaS companies, (ideally between $500M-$1B ARR).</span></div>\n<div><span style=\"font-size: 16px;\">- Deep fluency in CRM, automation platforms, or workflow engines &mdash; understands data models, APIs, and system-level product thinking. </span></div>\n<div><span style=\"font-size: 16px;\">- Prior experience building internal platforms or developer tools that support multiple product teams. </span></div>\n<div><span style=\"font-size: 16px;\">- Ability to scale orgs, implement processes, and hire/coach high-performing PMs. </span></div>\n<div><span style=\"font-size: 16px;\">- Technical fluency &mdash; capable of earning trust with engineering leads and making calls on infra trade-offs, architecture, and scalability. </span></div>\n<div><span style=\"font-size: 16px;\">- Familiar with two-tier SaaS, multi-tenant environments, and role-based access control models. </span></div>\n<div><span style=\"font-size: 16px;\">- Strong written and asynchronous communication skills &mdash; capable of driving clarity across functions and time zones.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Bonus Points For</strong></div>\n<div><span style=\"font-size: 16px;\">- Experience working on workflow builders, CRM platforms, or marketing automation tools.</span></div>\n<div><span style=\"font-size: 16px;\">- Background in B2B2SMB or agency-led SaaS models. </span></div>\n<div><span style=\"font-size: 16px;\">- Exposure to design systems, shared component libraries, or analytics platforms. </span></div>\n<div><span style=\"font-size: 16px;\">- Hands-on familiarity with platform performance metrics (e.g., P95 latency, Sentry, Grafana).</span></div>\n<div><span style=\"font-size: 16px;\">- Experience integrating with third-party platforms like Stripe, Meta, Google, or TikTok (even if not leading monetization).</span></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nWhy This Role Exists\nThe Sr. Director, Product Management (Platform & Core Products) will lead the foundational layer of HighLevel's product stack, spanning infrastructure platforms, automation capabilities, CRM primitives, and shared systems like identity, permissions, notifications, and audit logging.\n \nThis is a critical org-wide leadership role, owning HighLevel’s platform extensibility, data model reliability, cross-surface consistency, and internal product development velocity. You will manage a team of 25–30 PMs via 3 Group Product Managers and drive strategy, execution, and org design for a portfolio that underpins everything from marketing automation and conversation management to AI-driven workflows and CRM object modeling. \n \nYou’ll be expected to scale a high-performance product org, influence product direction across pods, and partner closely with engineering to deliver a scalable, secure, and elegant platform for millions of users. \n \nStrategic Priorities\n- Build an Extensible Platform: Architect reusable primitives (identity, roles, objects, notifications, reporting) that enable faster development across HighLevel.\n - Modernize Core CRM: Scale performance and usability across contacts, companies, tasks, opportunities, and conversations — the backbone of daily SMB workflows. \n- Unlock Scalable Automation: Advance our workflows engine and Workflow AI to power increasingly complex use cases with speed and simplicity. \n- Drive UX Consistency Across Surfaces: Ensure UI, interaction patterns, and product language are coherent across contact, sub-account, and agency layers.\n- Support Data-Driven Product Maturity: Enforce strong instrumentation, analytics readiness, and reporting across all core products. \n- Operationalize Product Management Excellence: Raise the bar for product planning, prioritization, execution, and accountability across 30+ PMs and APMs.\n \nKey Responsibilities\n- Define and drive the long term product vision, roadmap, and success metrics for platform and core product areas.\n- Manage and coach a team ofGroup PMs and PMs,.cultivating a strong leadership bench and ensuring high performance. \n- Serve as the bridge between platform engineering, infra, and product — enabling other teams to move faster through well-designed interfaces and reusable systems. \n- Set quality standards for API design, system performance, scalability, and reliability. \n- Lead cross-functional coordination with design, engineering, QA, support, data, and legal to deliver on-time, high-quality launches. \n- Represent the needs of agencies, sub-accounts, and end contacts in platform and CRM decisions — ensuring we build with deep user empathy. \n- Collaborate with the Product leadership to influence org-wide product strategy, culture, and planning cadences.\n- Lead strategic quarterly and annual planning for the org — bringing clarity to priorities across technical debt, product innovation, and user experience. \n- Act as a thought partner to engineering leadership in shaping architecture and development investment decisions.\n \nWhat Success Looks Like\n- HighLevel’s platform teams are recognised as enablers, not blockers — other pods build faster using your team's APIs, patterns, and systems. \n- CRM primitives and workflows become more reliable, performant, and deeply adopted by our users — visible in activation and retention metrics. \n- The organization experiences clean product ownership, predictable roadmaps, and fast decision-making under your leadership. \n- Workflow AI and Workflow Core support a growing number of use cases without sacrificing speed, reliability, or clarity. \n- The data model becomes flexible and extensible, enabling custom objects, relationships, and analytics without friction. \n- You are viewed as a strategic thought partners and executional anchor for platform and core products at HighLevel\n \nIdeal Candidate Profile\n- 12–15+ years in product management, with at least 5+ years managing managers (GPMs,Directors or equivalents).\n- Experience scaling platform and core product orgs in fast-growth B2B SaaS companies, (ideally between $500M-$1B ARR).\n- Deep fluency in CRM, automation platforms, or workflow engines — understands data models, APIs, and system-level product thinking. \n- Prior experience building internal platforms or developer tools that support multiple product teams. \n- Ability to scale orgs, implement processes, and hire/coach high-performing PMs. \n- Technical fluency — capable of earning trust with engineering leads and making calls on infra trade-offs, architecture, and scalability. \n- Familiar with two-tier SaaS, multi-tenant environments, and role-based access control models. \n- Strong written and asynchronous communication skills — capable of driving clarity across functions and time zones.\n \nBonus Points For\n- Experience working on workflow builders, CRM platforms, or marketing automation tools.\n- Background in B2B2SMB or agency-led SaaS models. \n- Exposure to design systems, shared component libraries, or analytics platforms. \n- Hands-on familiarity with platform performance metrics (e.g., P95 latency, Sentry, Grafana).\n- Experience integrating with third-party platforms like Stripe, Meta, Google, or TikTok (even if not leading monetization).\n","hostedUrl":"https://jobs.lever.co/gohighlevel/6a233482-ad60-47f2-8337-a75f4b802430","applyUrl":"https://jobs.lever.co/gohighlevel/6a233482-ad60-47f2-8337-a75f4b802430/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1776840116258,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nRole Overview\nWe are seeking a Senior Director of Marketing OS & Lead Generation Suite to own and scale one of the most critical product pillars at HighLevel. This leader will define the vision, strategy, and execution across our end-to-end lead generation and marketing operating system, ensuring our customers can attract, capture, nurture, and convert leads seamlessly.This role sits at the intersection of product, growth, and platform strategy, and will oversee a broad and highly integrated portfolio of tools that power the full customer acquisition lifecycle.\n\nProduct Scope\nYou will lead strategy and execution across a comprehensive suite of products, including:\nLead Capture & Conversion: Funnels & Websites, Funnel AI, Forms, Surveys, Quizzes, QR Codes, Chat Widget, Countdown Timers, Funnel Widgets\nTraffic & Acquisition: Digital Ads, SEO, AEO, GEO, Online Listings, Google Business Profile (GBP), Domains, URL Redirects\nEngagement & Nurture: Email Marketing, Email AI, Social Planner, Blogs, Reputation Management, Notifications\nGrowth & Monetization: Affiliate Manager, Loyalty & Referral Programs\nBrand & Content Systems: Template Library, Brand Boards, Media Storage, Webinar\nData, Analytics & Tracking: Dashboards, Reporting, Analytics, External Tracking\nEmerging Experiences: Vibe and next-gen AI-driven marketing workflows\n\nKey Responsibilities\n1. Vision & Strategy\nDefine and own the long-term vision for HighLevel’s Marketing OS and Lead Generation ecosystem\nIdentify opportunities to unify fragmented tools into a cohesive, AI-powered growth platform\nDrive product strategy that increases lead volume, conversion rates, and customer ROI\n2. Product Leadership\nLead a group of product managers and cross-functional teams across multiple product lines\nEnsure tight integration across all surfaces to deliver a seamless user experience\nPrioritize investments across a large surface area with clear ROI and customer impact\n3. Growth & Monetization\nPartner with Growth, Sales, and Customer Success to drive: \nAdoption of core lead gen tools\nExpansion revenue across the suite\nMeasurable improvements in customer acquisition performance\nDevelop packaging and positioning strategies for bundled and standalone offerings\n4. AI & Automation Innovation\nEmbed AI across the ecosystem (Email AI, Funnels AI, Vibe, etc.) to create autonomous marketing workflows\nLead the transition from tools → intelligent systems that execute for the customer\n5. Platform & Ecosystem Thinking\nEnsure all products operate as part of a unified Marketing OS, not standalone features\nDrive extensibility through APIs, integrations, and ecosystem partnerships\nCollaborate with other platform leaders (CRM, Payments, Conversations, etc.)\n6. Data & Performance Ownership\nEstablish and track core metrics: \nLead generation volume & quality\nConversion rates across funnels\nCampaign performance (ads, email, SEO)\nCustomer ROI and LTV impact\nBuild feedback loops using analytics and reporting to continuously optimize performance\n7. Cross-Functional Leadership\nWork closely with Engineering, Design, Marketing, Sales, and Support\nAlign stakeholders around roadmap priorities and platform direction\nAct as a key executive voice for this product pillar internally and externally\nQualifications\n10+ years of experience in product management, growth, or marketing technology\nProven track record leading large, complex product portfolios or platforms\nDeep expertise in lead generation, digital marketing, and conversion systems\nExperience with tools such as: \nFunnels / landing pages\nPaid ads platforms\nEmail marketing & automation\nSEO / local SEO\nStrong understanding of SMB and agency needs (preferred)\nExperience integrating or building AI-driven product experiences\nDemonstrated ability to lead senior ICs and managers across multiple teams\nHighly data-driven with strong business and monetization acumen\nWhat Success Looks Like\nHighLevel becomes the default Marketing OS for agencies and SMBs\nCustomers can launch and optimize end-to-end lead generation systems in minutes\nSignificant increases in: \nLead volume generated through the platform\nConversion rates across funnels and campaigns\nAdoption of AI-powered workflows\nA unified, extensible platform that replaces multiple point solutions\nWhy This Role Matters\nThis is one of the most strategic leadership roles at HighLevel. You will directly shape how millions of businesses acquire and grow customers, while defining the future of AI-powered marketing platforms.\nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n We encourage you to review our Privacy Policy before submitting your application\n#LI-Remote #LI-MP1\n","description":"<p><span style=\"font-size: 18px;\"><strong>About HighLevel:</strong><br></span><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></p>\n<h3><strong>Role Overview</strong></h3>\n<div>We are seeking a <strong>Senior Director of Marketing OS &amp; Lead Generation Suite</strong> to own and scale one of the most critical product pillars at HighLevel. This leader will define the vision, strategy, and execution across our <strong>end-to-end lead generation and marketing operating system</strong>, ensuring our customers can attract, capture, nurture, and convert leads seamlessly.This role sits at the intersection of <strong>product, growth, and platform strategy</strong>, and will oversee a broad and highly integrated portfolio of tools that power the full customer acquisition lifecycle.<br><br></div>\n<h3><strong>Product Scope</strong></h3>\n<div>You will lead strategy and execution across a comprehensive suite of products, including:</div>\n<ul>\n<li><strong>Lead Capture &amp; Conversion:</strong> Funnels &amp; Websites, Funnel AI, Forms, Surveys, Quizzes, QR Codes, Chat Widget, Countdown Timers, Funnel Widgets</li>\n<li><strong>Traffic &amp; Acquisition:</strong> Digital Ads, SEO, AEO, GEO, Online Listings, Google Business Profile (GBP), Domains, URL Redirects</li>\n<li><strong>Engagement &amp; Nurture:</strong> Email Marketing, Email AI, Social Planner, Blogs, Reputation Management, Notifications</li>\n<li><strong>Growth &amp; Monetization:</strong> Affiliate Manager, Loyalty &amp; Referral Programs</li>\n<li><strong>Brand &amp; Content Systems:</strong> Template Library, Brand Boards, Media Storage, Webinar</li>\n<li><strong>Data, Analytics &amp; Tracking:</strong> Dashboards, Reporting, Analytics, External Tracking</li>\n<li><strong>Emerging Experiences:</strong> Vibe and next-gen AI-driven marketing workflows<br><br></li>\n</ul>\n<h3><strong>Key Responsibilities</strong></h3>\n<h4><strong>1. Vision &amp; Strategy</strong></h4>\n<ul>\n<li>Define and own the <strong>long-term vision for HighLevel’s Marketing OS and Lead Generation ecosystem</strong></li>\n<li>Identify opportunities to unify fragmented tools into a <strong>cohesive, AI-powered growth platform</strong></li>\n<li>Drive product strategy that increases <strong>lead volume, conversion rates, and customer ROI</strong></li>\n</ul>\n<h4><strong>2. Product Leadership</strong></h4>\n<ul>\n<li>Lead a <strong>group of product managers and cross-functional teams</strong> across multiple product lines</li>\n<li>Ensure tight integration across all surfaces to deliver a <strong>seamless user experience</strong></li>\n<li>Prioritize investments across a large surface area with clear <strong>ROI and customer impact</strong></li>\n</ul>\n<h4><strong>3. Growth &amp; Monetization</strong></h4>\n<ul>\n<li>Partner with Growth, Sales, and Customer Success to drive:\n<ul>\n<li>Adoption of core lead gen tools</li>\n<li>Expansion revenue across the suite</li>\n<li>Measurable improvements in customer acquisition performance</li>\n</ul>\n</li>\n<li>Develop packaging and positioning strategies for <strong>bundled and standalone offerings</strong></li>\n</ul>\n<h4><strong>4. AI &amp; Automation Innovation</strong></h4>\n<ul>\n<li>Embed AI across the ecosystem (Email AI, Funnels AI, Vibe, etc.) to create <strong>autonomous marketing workflows</strong></li>\n<li>Lead the transition from tools → <strong>intelligent systems that execute for the customer</strong></li>\n</ul>\n<h4><strong>5. Platform &amp; Ecosystem Thinking</strong></h4>\n<ul>\n<li>Ensure all products operate as part of a unified <strong>Marketing OS</strong>, not standalone features</li>\n<li>Drive extensibility through APIs, integrations, and ecosystem partnerships</li>\n<li>Collaborate with other platform leaders (CRM, Payments, Conversations, etc.)</li>\n</ul>\n<h4><strong>6. Data &amp; Performance Ownership</strong></h4>\n<ul>\n<li>Establish and track core metrics:\n<ul>\n<li>Lead generation volume &amp; quality</li>\n<li>Conversion rates across funnels</li>\n<li>Campaign performance (ads, email, SEO)</li>\n<li>Customer ROI and LTV impact</li>\n</ul>\n</li>\n<li>Build feedback loops using analytics and reporting to continuously optimize performance</li>\n</ul>\n<h4><strong>7. Cross-Functional Leadership</strong></h4>\n<ul>\n<li>Work closely with Engineering, Design, Marketing, Sales, and Support</li>\n<li>Align stakeholders around roadmap priorities and platform direction</li>\n<li>Act as a key executive voice for this product pillar internally and externally</li>\n</ul>\n<h3><strong>Qualifications</strong></h3>\n<ul>\n<li>10+ years of experience in <strong>product management, growth, or marketing technology</strong></li>\n<li>Proven track record leading <strong>large, complex product portfolios</strong> or platforms</li>\n<li>Deep expertise in <strong>lead generation, digital marketing, and conversion systems</strong></li>\n<li>Experience with tools such as:\n<ul>\n<li>Funnels / landing pages</li>\n<li>Paid ads platforms</li>\n<li>Email marketing &amp; automation</li>\n<li>SEO / local SEO</li>\n</ul>\n</li>\n<li>Strong understanding of <strong>SMB and agency needs</strong> (preferred)</li>\n<li>Experience integrating or building <strong>AI-driven product experiences</strong></li>\n<li>Demonstrated ability to lead <strong>senior ICs and managers</strong> across multiple teams</li>\n<li>Highly data-driven with strong business and monetization acumen</li>\n</ul>\n<h3><strong>What Success Looks Like</strong></h3>\n<ul>\n<li>HighLevel becomes the <strong>default Marketing OS</strong> for agencies and SMBs</li>\n<li>Customers can launch and optimize <strong>end-to-end lead generation systems in minutes</strong></li>\n<li>Significant increases in:\n<ul>\n<li>Lead volume generated through the platform</li>\n<li>Conversion rates across funnels and campaigns</li>\n<li>Adoption of AI-powered workflows</li>\n</ul>\n</li>\n<li>A unified, extensible platform that replaces <strong>multiple point solutions</strong></li>\n</ul>\n<h3><strong>Why This Role Matters</strong></h3>\n<div>This is one of the most strategic leadership roles at HighLevel. You will directly shape how millions of businesses <strong>acquire and grow customers</strong>, while defining the future of <strong>AI-powered marketing platforms</strong>.</div>\n<div>\n<p><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information</strong></p>\n<p><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br></span></p>\nWe encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application<span style=\"font-size: 16px;\"><br></span>\n<p><span style=\"font-size: 16px;\">#LI-Remote&nbsp;#LI-MP1</span></p>\n</div>","id":"5d12266a-4b37-4e6e-8a60-beb3d23851e3","lists":[],"text":"Sr. Director, Product Management (Marketing OS & Lead Generation Suite)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><span style=\"font-size: 18px;\"><strong>About HighLevel:</strong><br></span><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></p>\n<h3><strong>Role Overview</strong></h3>\n<div>We are seeking a <strong>Senior Director of Marketing OS &amp; Lead Generation Suite</strong> to own and scale one of the most critical product pillars at HighLevel. This leader will define the vision, strategy, and execution across our <strong>end-to-end lead generation and marketing operating system</strong>, ensuring our customers can attract, capture, nurture, and convert leads seamlessly.This role sits at the intersection of <strong>product, growth, and platform strategy</strong>, and will oversee a broad and highly integrated portfolio of tools that power the full customer acquisition lifecycle.<br><br></div>\n<h3><strong>Product Scope</strong></h3>\n<div>You will lead strategy and execution across a comprehensive suite of products, including:</div>\n<ul>\n<li><strong>Lead Capture &amp; Conversion:</strong> Funnels &amp; Websites, Funnel AI, Forms, Surveys, Quizzes, QR Codes, Chat Widget, Countdown Timers, Funnel Widgets</li>\n<li><strong>Traffic &amp; Acquisition:</strong> Digital Ads, SEO, AEO, GEO, Online Listings, Google Business Profile (GBP), Domains, URL Redirects</li>\n<li><strong>Engagement &amp; Nurture:</strong> Email Marketing, Email AI, Social Planner, Blogs, Reputation Management, Notifications</li>\n<li><strong>Growth &amp; Monetization:</strong> Affiliate Manager, Loyalty &amp; Referral Programs</li>\n<li><strong>Brand &amp; Content Systems:</strong> Template Library, Brand Boards, Media Storage, Webinar</li>\n<li><strong>Data, Analytics &amp; Tracking:</strong> Dashboards, Reporting, Analytics, External Tracking</li>\n<li><strong>Emerging Experiences:</strong> Vibe and next-gen AI-driven marketing workflows<br><br></li>\n</ul>\n<h3><strong>Key Responsibilities</strong></h3>\n<h4><strong>1. Vision &amp; Strategy</strong></h4>\n<ul>\n<li>Define and own the <strong>long-term vision for HighLevel&rsquo;s Marketing OS and Lead Generation ecosystem</strong></li>\n<li>Identify opportunities to unify fragmented tools into a <strong>cohesive, AI-powered growth platform</strong></li>\n<li>Drive product strategy that increases <strong>lead volume, conversion rates, and customer ROI</strong></li>\n</ul>\n<h4><strong>2. Product Leadership</strong></h4>\n<ul>\n<li>Lead a <strong>group of product managers and cross-functional teams</strong> across multiple product lines</li>\n<li>Ensure tight integration across all surfaces to deliver a <strong>seamless user experience</strong></li>\n<li>Prioritize investments across a large surface area with clear <strong>ROI and customer impact</strong></li>\n</ul>\n<h4><strong>3. Growth &amp; Monetization</strong></h4>\n<ul>\n<li>Partner with Growth, Sales, and Customer Success to drive:\n<ul>\n<li>Adoption of core lead gen tools</li>\n<li>Expansion revenue across the suite</li>\n<li>Measurable improvements in customer acquisition performance</li>\n</ul>\n</li>\n<li>Develop packaging and positioning strategies for <strong>bundled and standalone offerings</strong></li>\n</ul>\n<h4><strong>4. AI &amp; Automation Innovation</strong></h4>\n<ul>\n<li>Embed AI across the ecosystem (Email AI, Funnels AI, Vibe, etc.) to create <strong>autonomous marketing workflows</strong></li>\n<li>Lead the transition from tools &rarr; <strong>intelligent systems that execute for the customer</strong></li>\n</ul>\n<h4><strong>5. Platform &amp; Ecosystem Thinking</strong></h4>\n<ul>\n<li>Ensure all products operate as part of a unified <strong>Marketing OS</strong>, not standalone features</li>\n<li>Drive extensibility through APIs, integrations, and ecosystem partnerships</li>\n<li>Collaborate with other platform leaders (CRM, Payments, Conversations, etc.)</li>\n</ul>\n<h4><strong>6. Data &amp; Performance Ownership</strong></h4>\n<ul>\n<li>Establish and track core metrics:\n<ul>\n<li>Lead generation volume &amp; quality</li>\n<li>Conversion rates across funnels</li>\n<li>Campaign performance (ads, email, SEO)</li>\n<li>Customer ROI and LTV impact</li>\n</ul>\n</li>\n<li>Build feedback loops using analytics and reporting to continuously optimize performance</li>\n</ul>\n<h4><strong>7. Cross-Functional Leadership</strong></h4>\n<ul>\n<li>Work closely with Engineering, Design, Marketing, Sales, and Support</li>\n<li>Align stakeholders around roadmap priorities and platform direction</li>\n<li>Act as a key executive voice for this product pillar internally and externally</li>\n</ul>\n<h3><strong>Qualifications</strong></h3>\n<ul>\n<li>10+ years of experience in <strong>product management, growth, or marketing technology</strong></li>\n<li>Proven track record leading <strong>large, complex product portfolios</strong> or platforms</li>\n<li>Deep expertise in <strong>lead generation, digital marketing, and conversion systems</strong></li>\n<li>Experience with tools such as:\n<ul>\n<li>Funnels / landing pages</li>\n<li>Paid ads platforms</li>\n<li>Email marketing &amp; automation</li>\n<li>SEO / local SEO</li>\n</ul>\n</li>\n<li>Strong understanding of <strong>SMB and agency needs</strong> (preferred)</li>\n<li>Experience integrating or building <strong>AI-driven product experiences</strong></li>\n<li>Demonstrated ability to lead <strong>senior ICs and managers</strong> across multiple teams</li>\n<li>Highly data-driven with strong business and monetization acumen</li>\n</ul>\n<h3><strong>What Success Looks Like</strong></h3>\n<ul>\n<li>HighLevel becomes the <strong>default Marketing OS</strong> for agencies and SMBs</li>\n<li>Customers can launch and optimize <strong>end-to-end lead generation systems in minutes</strong></li>\n<li>Significant increases in:\n<ul>\n<li>Lead volume generated through the platform</li>\n<li>Conversion rates across funnels and campaigns</li>\n<li>Adoption of AI-powered workflows</li>\n</ul>\n</li>\n<li>A unified, extensible platform that replaces <strong>multiple point solutions</strong></li>\n</ul>\n<h3><strong>Why This Role Matters</strong></h3>\n<div>This is one of the most strategic leadership roles at HighLevel. You will directly shape how millions of businesses <strong>acquire and grow customers</strong>, while defining the future of <strong>AI-powered marketing platforms</strong>.</div>\n<div>\n<p><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information</strong></p>\n<p><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br></span></p>\nWe encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application<span style=\"font-size: 16px;\"><br></span>\n<p><span style=\"font-size: 16px;\">#LI-Remote&nbsp;#LI-MP1</span></p>\n</div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nRole Overview\nWe are seeking a Senior Director of Marketing OS & Lead Generation Suite to own and scale one of the most critical product pillars at HighLevel. This leader will define the vision, strategy, and execution across our end-to-end lead generation and marketing operating system, ensuring our customers can attract, capture, nurture, and convert leads seamlessly.This role sits at the intersection of product, growth, and platform strategy, and will oversee a broad and highly integrated portfolio of tools that power the full customer acquisition lifecycle.\n\nProduct Scope\nYou will lead strategy and execution across a comprehensive suite of products, including:\nLead Capture & Conversion: Funnels & Websites, Funnel AI, Forms, Surveys, Quizzes, QR Codes, Chat Widget, Countdown Timers, Funnel Widgets\nTraffic & Acquisition: Digital Ads, SEO, AEO, GEO, Online Listings, Google Business Profile (GBP), Domains, URL Redirects\nEngagement & Nurture: Email Marketing, Email AI, Social Planner, Blogs, Reputation Management, Notifications\nGrowth & Monetization: Affiliate Manager, Loyalty & Referral Programs\nBrand & Content Systems: Template Library, Brand Boards, Media Storage, Webinar\nData, Analytics & Tracking: Dashboards, Reporting, Analytics, External Tracking\nEmerging Experiences: Vibe and next-gen AI-driven marketing workflows\n\nKey Responsibilities\n1. Vision & Strategy\nDefine and own the long-term vision for HighLevel’s Marketing OS and Lead Generation ecosystem\nIdentify opportunities to unify fragmented tools into a cohesive, AI-powered growth platform\nDrive product strategy that increases lead volume, conversion rates, and customer ROI\n2. Product Leadership\nLead a group of product managers and cross-functional teams across multiple product lines\nEnsure tight integration across all surfaces to deliver a seamless user experience\nPrioritize investments across a large surface area with clear ROI and customer impact\n3. Growth & Monetization\nPartner with Growth, Sales, and Customer Success to drive: \nAdoption of core lead gen tools\nExpansion revenue across the suite\nMeasurable improvements in customer acquisition performance\nDevelop packaging and positioning strategies for bundled and standalone offerings\n4. AI & Automation Innovation\nEmbed AI across the ecosystem (Email AI, Funnels AI, Vibe, etc.) to create autonomous marketing workflows\nLead the transition from tools → intelligent systems that execute for the customer\n5. Platform & Ecosystem Thinking\nEnsure all products operate as part of a unified Marketing OS, not standalone features\nDrive extensibility through APIs, integrations, and ecosystem partnerships\nCollaborate with other platform leaders (CRM, Payments, Conversations, etc.)\n6. Data & Performance Ownership\nEstablish and track core metrics: \nLead generation volume & quality\nConversion rates across funnels\nCampaign performance (ads, email, SEO)\nCustomer ROI and LTV impact\nBuild feedback loops using analytics and reporting to continuously optimize performance\n7. Cross-Functional Leadership\nWork closely with Engineering, Design, Marketing, Sales, and Support\nAlign stakeholders around roadmap priorities and platform direction\nAct as a key executive voice for this product pillar internally and externally\nQualifications\n10+ years of experience in product management, growth, or marketing technology\nProven track record leading large, complex product portfolios or platforms\nDeep expertise in lead generation, digital marketing, and conversion systems\nExperience with tools such as: \nFunnels / landing pages\nPaid ads platforms\nEmail marketing & automation\nSEO / local SEO\nStrong understanding of SMB and agency needs (preferred)\nExperience integrating or building AI-driven product experiences\nDemonstrated ability to lead senior ICs and managers across multiple teams\nHighly data-driven with strong business and monetization acumen\nWhat Success Looks Like\nHighLevel becomes the default Marketing OS for agencies and SMBs\nCustomers can launch and optimize end-to-end lead generation systems in minutes\nSignificant increases in: \nLead volume generated through the platform\nConversion rates across funnels and campaigns\nAdoption of AI-powered workflows\nA unified, extensible platform that replaces multiple point solutions\nWhy This Role Matters\nThis is one of the most strategic leadership roles at HighLevel. You will directly shape how millions of businesses acquire and grow customers, while defining the future of AI-powered marketing platforms.\nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n We encourage you to review our Privacy Policy before submitting your application\n#LI-Remote #LI-MP1\n","hostedUrl":"https://jobs.lever.co/gohighlevel/5d12266a-4b37-4e6e-8a60-beb3d23851e3","applyUrl":"https://jobs.lever.co/gohighlevel/5d12266a-4b37-4e6e-8a60-beb3d23851e3/apply"},{"additionalPlain":"#LI-Remote #LI-TN1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>#LI-Remote #LI-TN1</div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Finance","location":"India","team":"Accounting","allLocations":["India"]},"createdAt":1779345452205,"descriptionPlain":" \nReports To: Director of Finance - India \nLocation: India – Remote\nAbout Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nPosition Overview\nHighLevel is looking for a Chartered Accountant to oversee our Indian subsidiary’s accounting department. The position will be responsible for developing and maintaining accounting practices and procedures to ensure accurate and timely financial statements.  We are looking for a self-starter who enjoys working in a challenging and fast–paced environment to support the company’s continued growth.  \n \nWhat You Will Do: \nManage and oversee core finance operations including Accounts Receivable, Accounts Payable, Treasury, and Fixed Assets, working closely with the in-house accounting team to ensure accuracy and efficiency.\nEnsure timely period-end closure of books (monthly, quarterly, and annual) and review MIS and financial reports for submission to the parent company.\nReview and monitor the internal financial controls framework, ensuring effective implementation and ongoing compliance.\nEnsure compliance with applicable provisions of the Companies Act, 2013 relevant to private limited companies.\nReview and oversee direct and indirect tax compliances, including filings, computations, assessments, and audits, and coordinate with external advisors as required.\nEnsure compliance with FEMA regulations, including reporting and documentation requirements.\nManage quarterly and year-end financial close under Indian GAAP (IGAAP) and act as the single point of contact for statutory audits conducted by a Big 4 audit firm.\nPrepare and share financial reporting packs and reconciliations to support the book closure and consolidation requirements of the Holding Company.\nDrive process improvements by streamlining internal finance workflows, controls, and reporting mechanisms.\nSupport special projects, ad-hoc financial analysis, and management reporting as required.\n \nWhat You Bring:\nChartered Accountant with 5+ years of experience \nStrong GAAP accounting knowledge\nExperience of managing an accounting team\nGST and Income tax compliance experience \nMust have experience with Netsuite \nExperience with managing audits\nSelf-starter who is proactive, takes initiative and follows through on tasks in a timely manner\nAbility to adapt quickly to changing priorities\nExcellent interpersonal skills and great team player attitude\nAbility to identify process deficiencies and create process improvements\nExcellent problem-solving skills and be able to identify new and inventive solutions\n Excellent organization and time management skills\n","description":"<p>&nbsp;</p>\n<p><strong>Reports To: </strong>Director of Finance - India&nbsp;</p>\n<p><strong>Location: </strong>India – Remote</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</p>\n<p>&nbsp;</p>\n<p><strong>Our People</strong></p>\n<p>With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p>&nbsp;</p>\n<p><strong>Our Impact</strong></p>\n<p>As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>&nbsp;</p>\n<p><strong>Position Overview</strong></p>\n<p>HighLevel is looking for a Chartered Accountant to oversee our Indian subsidiary’s accounting department. The position will be responsible for developing and maintaining accounting practices and procedures to ensure accurate and timely financial statements.&nbsp; We are looking for a self-starter who enjoys working in a challenging and fast–paced environment to support the company’s continued growth.&nbsp;&nbsp;</p>\n<p>&nbsp;</p>\n<p><strong>What You Will Do:</strong><strong>&nbsp;</strong></p>\n<ul>\n<li>Manage and oversee core finance operations including Accounts Receivable, Accounts Payable, Treasury, and Fixed Assets, working closely with the in-house accounting team to ensure accuracy and efficiency.</li>\n<li>Ensure timely period-end closure of books (monthly, quarterly, and annual) and review MIS and financial reports for submission to the parent company.</li>\n<li>Review and monitor the internal financial controls framework, ensuring effective implementation and ongoing compliance.</li>\n<li>Ensure compliance with applicable provisions of the Companies Act, 2013 relevant to private limited companies.</li>\n<li>Review and oversee direct and indirect tax compliances, including filings, computations, assessments, and audits, and coordinate with external advisors as required.</li>\n<li>Ensure compliance with FEMA regulations, including reporting and documentation requirements.</li>\n<li>Manage quarterly and year-end financial close under Indian GAAP (IGAAP) and act as the single point of contact for statutory audits conducted by a Big 4 audit firm.</li>\n<li>Prepare and share financial reporting packs and reconciliations to support the book closure and consolidation requirements of the Holding Company.</li>\n<li>Drive process improvements by streamlining internal finance workflows, controls, and reporting mechanisms.</li>\n<li>Support special projects, ad-hoc financial analysis, and management reporting as required.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>What You Bring:</strong></p>\n<ul>\n<li>Chartered Accountant with 5+ years of experience&nbsp;</li>\n<li>Strong GAAP accounting knowledge</li>\n<li>Experience of managing an accounting team</li>\n<li>GST and Income tax compliance experience&nbsp;</li>\n<li>Must have experience with Netsuite&nbsp;</li>\n<li>Experience with managing audits</li>\n<li>Self-starter who is proactive, takes initiative and follows through on tasks in a timely manner</li>\n<li>Ability to adapt quickly to changing priorities</li>\n<li>Excellent interpersonal skills and great team player attitude</li>\n<li>Ability to identify process deficiencies and create process improvements</li>\n<li>Excellent problem-solving skills and be able to identify new and inventive solutions</li>\n<li>&nbsp;Excellent organization and time management skills</li>\n</ul>","id":"1ca4a28a-22e5-4c9a-8a89-0e77e76c9e0c","lists":[],"text":"Sr. Finance & Accounting Specalist","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p>&nbsp;</p>\n<p><strong>Reports To: </strong>Director of Finance - India&nbsp;</p>\n<p><strong>Location: </strong>India &ndash; Remote</p>\n<p><strong>About Us</strong></p>\n<p>HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.</p>\n<p>&nbsp;</p>\n<p><strong>Our People</strong></p>\n<p>With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</p>\n<p>&nbsp;</p>\n<p><strong>Our Impact</strong></p>\n<p>As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</p>\n<p>&nbsp;</p>\n<p><strong>Position Overview</strong></p>\n<p>HighLevel is looking for a Chartered Accountant to oversee our Indian subsidiary&rsquo;s accounting department. The position will be responsible for developing and maintaining accounting practices and procedures to ensure accurate and timely financial statements.&nbsp; We are looking for a self-starter who enjoys working in a challenging and fast&ndash;paced environment to support the company&rsquo;s continued growth.&nbsp;&nbsp;</p>\n<p>&nbsp;</p>\n<p><strong>What You Will Do:</strong><strong>&nbsp;</strong></p>\n<ul>\n<li>Manage and oversee core finance operations including Accounts Receivable, Accounts Payable, Treasury, and Fixed Assets, working closely with the in-house accounting team to ensure accuracy and efficiency.</li>\n<li>Ensure timely period-end closure of books (monthly, quarterly, and annual) and review MIS and financial reports for submission to the parent company.</li>\n<li>Review and monitor the internal financial controls framework, ensuring effective implementation and ongoing compliance.</li>\n<li>Ensure compliance with applicable provisions of the Companies Act, 2013 relevant to private limited companies.</li>\n<li>Review and oversee direct and indirect tax compliances, including filings, computations, assessments, and audits, and coordinate with external advisors as required.</li>\n<li>Ensure compliance with FEMA regulations, including reporting and documentation requirements.</li>\n<li>Manage quarterly and year-end financial close under Indian GAAP (IGAAP) and act as the single point of contact for statutory audits conducted by a Big 4 audit firm.</li>\n<li>Prepare and share financial reporting packs and reconciliations to support the book closure and consolidation requirements of the Holding Company.</li>\n<li>Drive process improvements by streamlining internal finance workflows, controls, and reporting mechanisms.</li>\n<li>Support special projects, ad-hoc financial analysis, and management reporting as required.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>What You Bring:</strong></p>\n<ul>\n<li>Chartered Accountant with 5+ years of experience&nbsp;</li>\n<li>Strong GAAP accounting knowledge</li>\n<li>Experience of managing an accounting team</li>\n<li>GST and Income tax compliance experience&nbsp;</li>\n<li>Must have experience with Netsuite&nbsp;</li>\n<li>Experience with managing audits</li>\n<li>Self-starter who is proactive, takes initiative and follows through on tasks in a timely manner</li>\n<li>Ability to adapt quickly to changing priorities</li>\n<li>Excellent interpersonal skills and great team player attitude</li>\n<li>Ability to identify process deficiencies and create process improvements</li>\n<li>Excellent problem-solving skills and be able to identify new and inventive solutions</li>\n<li>&nbsp;Excellent organization and time management skills</li>\n</ul>","descriptionBodyPlain":" \nReports To: Director of Finance - India \nLocation: India – Remote\nAbout Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n \nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n \nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n \nPosition Overview\nHighLevel is looking for a Chartered Accountant to oversee our Indian subsidiary’s accounting department. The position will be responsible for developing and maintaining accounting practices and procedures to ensure accurate and timely financial statements.  We are looking for a self-starter who enjoys working in a challenging and fast–paced environment to support the company’s continued growth.  \n \nWhat You Will Do: \nManage and oversee core finance operations including Accounts Receivable, Accounts Payable, Treasury, and Fixed Assets, working closely with the in-house accounting team to ensure accuracy and efficiency.\nEnsure timely period-end closure of books (monthly, quarterly, and annual) and review MIS and financial reports for submission to the parent company.\nReview and monitor the internal financial controls framework, ensuring effective implementation and ongoing compliance.\nEnsure compliance with applicable provisions of the Companies Act, 2013 relevant to private limited companies.\nReview and oversee direct and indirect tax compliances, including filings, computations, assessments, and audits, and coordinate with external advisors as required.\nEnsure compliance with FEMA regulations, including reporting and documentation requirements.\nManage quarterly and year-end financial close under Indian GAAP (IGAAP) and act as the single point of contact for statutory audits conducted by a Big 4 audit firm.\nPrepare and share financial reporting packs and reconciliations to support the book closure and consolidation requirements of the Holding Company.\nDrive process improvements by streamlining internal finance workflows, controls, and reporting mechanisms.\nSupport special projects, ad-hoc financial analysis, and management reporting as required.\n \nWhat You Bring:\nChartered Accountant with 5+ years of experience \nStrong GAAP accounting knowledge\nExperience of managing an accounting team\nGST and Income tax compliance experience \nMust have experience with Netsuite \nExperience with managing audits\nSelf-starter who is proactive, takes initiative and follows through on tasks in a timely manner\nAbility to adapt quickly to changing priorities\nExcellent interpersonal skills and great team player attitude\nAbility to identify process deficiencies and create process improvements\nExcellent problem-solving skills and be able to identify new and inventive solutions\n Excellent organization and time management skills\n","hostedUrl":"https://jobs.lever.co/gohighlevel/1ca4a28a-22e5-4c9a-8a89-0e77e76c9e0c","applyUrl":"https://jobs.lever.co/gohighlevel/1ca4a28a-22e5-4c9a-8a89-0e77e76c9e0c/apply"},{"additionalPlain":"The salary range for this position is $100000 - $125000 annually.\n \nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review ourPrivacy Policy before submitting your application.\n \n#LI-Remote\n#LI-TA1\n","additional":"<div>\n<div>The salary range for this position is<strong> $100000 - $125000</strong>&nbsp;annually.</div>\n<div>&nbsp;</div>\n<div><strong>Equal Employment Opportunity Information</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>We encourage you to review our<strong> <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a></strong> before submitting your application.</div>\n<div>&nbsp;</div>\n<div><strong>#LI-Remote</strong></div>\n<div><strong>#LI-TA1</strong></div>\n</div>","categories":{"commitment":"EE Full-Time","department":"Finance","location":"United States","team":"FP&A","allLocations":["United States"]},"createdAt":1777309828891,"descriptionPlain":"About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are: \nHighLevel is seeking a Sr. FP&A Systems Analyst to join our Corporate FP&A team. This hands-on role will support the implementation, maintenance, and optimization of our financial planning system, Abacum, and help integrate financial and operational data to streamline reporting across the business.You’ll play a key role in shaping how the Finance team operates by building efficient, automated processes that improve accuracy, visibility, and scalability. You will be driving forward the scaling of our financial processes, identifying opportunities to reduce manual effort, and empowering self-service reporting for management. The ideal candidate has experience working with modern FP&A or BI tools, enjoys solving data and system challenges, and thrives in a fast-paced, collaborative environment.You will report to the Senior Director, Corporate FP&A and partner closely with FP&A, Accounting, People, and Data teams.\n","description":"<div>\n<p><strong>About us<br></strong>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</p>\n<p>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our people<br></strong>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our impact<br></strong>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<div><strong>Who You Are:&nbsp;</strong></div>\n<div>HighLevel is seeking a Sr. FP&amp;A Systems Analyst to join our Corporate FP&amp;A team. This hands-on role will support the implementation, maintenance, and optimization of our financial planning system, Abacum, and help integrate financial and operational data to streamline reporting across the business.You’ll play a key role in shaping how the Finance team operates by building efficient, automated processes that improve accuracy, visibility, and scalability. You will be driving forward the scaling of our financial processes, identifying opportunities to reduce manual effort, and empowering self-service reporting for management. The ideal candidate has experience working with modern FP&amp;A or BI tools, enjoys solving data and system challenges, and thrives in a fast-paced, collaborative environment.You will report to the Senior Director, Corporate FP&amp;A and partner closely with FP&amp;A, Accounting, People, and Data teams.</div>\n</div>","id":"bc11478c-919c-4370-b0d7-daabc03191fe","lists":[{"text":"What You’ll Be Doing: ","content":"<div>\n\n<li>Support the implementation, configuration, and ongoing maintenance of Abacum, ensuring the tool meets Finance’s planning, reporting, and forecasting needs</li>\n<li>Integrate financial and operational data from key systems (e.g., NetSuite, Snowflake, HRIS, CRM, billing systems) to ensure accurate and automated data flows into Abacum</li>\n<li>Build and enhance reporting dashboards and planning templates within Abacum to support Finance and cross-functional teams with consistent, real-time insights</li>\n<li>Effectively lead the intake, coordination, and execution of multiple projects or requests from cross-functional stakeholders.</li>\n<li>Collaborate with FP&amp;A and Accounting teams to align data definitions, assumptions, and reporting structures across systems</li>\n<li>Support the rollout of Abacum “spaces” and dashboards for business partners across the organization, ensuring data accuracy and ease of use</li>\n<li>Assist with data validation and reconciliations to ensure integrity between source systems, financial models, and reporting outputs</li>\n<li>Document key workflows, integrations, and system processes to ensure long-term scalability and repeatability</li>\n<li>Identify and automate manual Finance workflows by leveraging system capabilities and integrations to reduce friction and improve efficiency</li>\n<li>Partner with Finance leadership to evaluate new features, enhancements, or integrations that improve system performance and user experience</li>\n<li>Provide training and support to FP&amp;A and business users on system functionality, dashboards, and best practices</li>\n\n</div>"},{"text":"What You’ll Bring:","content":"<div>\n\n<li>Bachelor’s degree in Finance, Accounting, Information Systems, or a related field</li>\n<li>5+ years of experience in FP&amp;A, Finance Systems, or related roles within a SaaS or technology company</li>\n<li>Hands-on experience with FP&amp;A tools (Abacum preferred; Pigment, Adaptive, or Anaplan also relevant)</li>\n<li>Familiarity with ERP systems (e.g., Intacct, NetSuite) and data warehouses (e.g., Snowflake)</li>\n<li>Basic understanding of system integrations, data flows, and financial planning processes (forecasting, budgeting, headcount planning, reporting)</li>\n<li>Strong analytical and problem-solving skills with keen attention to detail and data accuracy</li>\n<li>Experience working with BI or reporting tools (e.g., Tableau, Looker, Power BI) is a plus</li>\n<li>Ability to translate business needs into clear system requirements and collaborate effectively with technical teams</li>\n<li>Strong organizational and communication skills; comfortable managing multiple projects in a fast-paced environment</li>\n<li>Curiosity, ownership mindset, and enthusiasm for improving financial systems and processes</li>\n\n</div>"}],"text":"Sr. FP&A Systems Analyst","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About us<br></strong>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</p>\n<p>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our people<br></strong>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our impact<br></strong>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n<div><strong>Who You Are:&nbsp;</strong></div>\n<div>HighLevel is seeking a Sr. FP&amp;A Systems Analyst to join our Corporate FP&amp;A team. This hands-on role will support the implementation, maintenance, and optimization of our financial planning system, Abacum, and help integrate financial and operational data to streamline reporting across the business.You&rsquo;ll play a key role in shaping how the Finance team operates by building efficient, automated processes that improve accuracy, visibility, and scalability. You will be driving forward the scaling of our financial processes, identifying opportunities to reduce manual effort, and empowering self-service reporting for management. The ideal candidate has experience working with modern FP&amp;A or BI tools, enjoys solving data and system challenges, and thrives in a fast-paced, collaborative environment.You will report to the Senior Director, Corporate FP&amp;A and partner closely with FP&amp;A, Accounting, People, and Data teams.</div>\n</div>","descriptionBodyPlain":"About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You Are: \nHighLevel is seeking a Sr. FP&A Systems Analyst to join our Corporate FP&A team. This hands-on role will support the implementation, maintenance, and optimization of our financial planning system, Abacum, and help integrate financial and operational data to streamline reporting across the business.You’ll play a key role in shaping how the Finance team operates by building efficient, automated processes that improve accuracy, visibility, and scalability. You will be driving forward the scaling of our financial processes, identifying opportunities to reduce manual effort, and empowering self-service reporting for management. The ideal candidate has experience working with modern FP&A or BI tools, enjoys solving data and system challenges, and thrives in a fast-paced, collaborative environment.You will report to the Senior Director, Corporate FP&A and partner closely with FP&A, Accounting, People, and Data teams.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/bc11478c-919c-4370-b0d7-daabc03191fe","applyUrl":"https://jobs.lever.co/gohighlevel/bc11478c-919c-4370-b0d7-daabc03191fe/apply"},{"additionalPlain":"The salary range for this position is $89000- $110000 annually.\n\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div><strong>The salary range for this position is&nbsp;$89000- $110000&nbsp;annually.<br><br></strong></div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Marketing","location":"United States","team":"Product Marketing","allLocations":["United States"]},"createdAt":1773692240935,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\n\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n\nLearn more about us on our YouTube Channel or Blog Posts \nAbout the Role:\nWe’re hiring multiple Senior Growth Marketers to help build and scale our growth marketing function at HighLevel.\nThis isn’t a single-seat role. We’re intentionally building a team of growth marketers, each owning a specific product area or customer avatar, and working together to drive adoption, activation and expansion across the platform.\nEach Growth Marketer will operate like an owner — deeply understanding their audience, identifying friction, and building the systems that help customers succeed at scale.\nAreas of focus\nWe’re specifically looking to add:\nAI growth lead Someone who can drive adoption of our AI products by turning complex capabilities into clear, practical use cases and workflows customers can actually implement.\nSEO & website growth lead Someone who understands how agencies and businesses grow through SEO and websites — and can translate that into product adoption, education and scalable growth systems.\nAvatar-based growth owners Marketers who can own a specific customer segment (agencies, home services, coaches, etc.) and drive growth within that ecosystem.\nYour Mission\nHelp your assigned avatar succeed with HighLevel.\nYou’ll do that by:\nDeeply understanding their workflows, pain points, and goals\nCreating content and education that drives real product usage\nBuilding relationships within their community\nTurning insights into scalable growth systems\n \nWhat You’ll Be Doing: \nOwn growth for your focus area\nTake full ownership of a defined product line or customer segment\nIdentify friction across onboarding, activation and expansion\nTranslate insights into clear, measurable growth initiatives\nDrive adoption through content and education\nCreate practical, actionable resources that help users get value faster:\nPlaybooks\nCourses and trainings\nTemplates and workflows\nWebinars and tutorials\nTurn complex product capabilities — especially in AI and SEO — into simple, usable guidance.\nBuild and engage the community\nShow up where your audience already is\nBuild relationships with customers, influencers and partners\nTurn feedback into product and growth insights\nHelp users feel supported, seen and successful\nCreate scalable growth systems\nBuild repeatable frameworks that improve activation and retention\nPartner with Product, Support and Customer Success\nFocus on compounding impact, not one-off campaigns\nRepresent HighLevel\nHost workshops, trainings and events\nConfidently communicate use cases and outcomes\nTravel up to 25% for community engagement\n \nWhat You’ll Bring:\nExperience building strategy from zero, not just optimizing existing systems\nStrong writing skills with the ability to simplify complex concepts\nComfort with public speaking, workshops, and customer-facing environments\nStrategic thinking paired with executional excellence\nAbility to operate autonomously and create structure where none exists\nAnalytical mindset with the ability to tie initiatives to measurable growth impact\nComfort influencing cross-functional teams without formal authority\n \nExperience/Education/Certifications Required:\n5+ years in growth marketing, product marketing, lifecycle, or product-led growth roles\nFamiliarity with SaaS platforms, product onboarding patterns, and B2B user journeys.\nComfortable leading initiatives across multiple stakeholders and delivering results without needing formal authority.\nWhy HighLevel?\nHigh-growth company with a devoted user base and a huge market opportunity\nA unique chance to shape not just product marketing, but also education and certification strategy\nCollaborative team culture\nSmart, passionate colleagues and room to lead\n","description":"<p><strong>About us</strong></p>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</p>\n<p><br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p><br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people<br></strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</p>\n<p><br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span><span aria-describedby=\"sk-tooltip-18430\">&nbsp;</span></p>\n<p><strong>About the Role:</strong></p>\n<p>We’re hiring multiple Senior Growth Marketers to help build and scale our growth marketing function at HighLevel.</p>\n<p>This isn’t a single-seat role. We’re intentionally building a team of growth marketers, each owning a specific product area or customer avatar, and working together to drive adoption, activation and expansion across the platform.</p>\n<p>Each Growth Marketer will operate like an owner — deeply understanding their audience, identifying friction, and building the systems that help customers succeed at scale.</p>\n<h3><strong>Areas of focus</strong></h3>\n<p>We’re specifically looking to add:</p>\n<ul>\n<li>\n<p><strong>AI growth lead</strong><strong><br></strong> Someone who can drive adoption of our AI products by turning complex capabilities into clear, practical use cases and workflows customers can actually implement.</p>\n</li>\n<li>\n<p><strong>SEO &amp; website growth lead</strong><strong><br></strong> Someone who understands how agencies and businesses grow through SEO and websites — and can translate that into product adoption, education and scalable growth systems.</p>\n</li>\n<li>\n<p><strong>Avatar-based growth owners</strong><strong><br></strong> Marketers who can own a specific customer segment (agencies, home services, coaches, etc.) and drive growth within that ecosystem.</p>\n</li>\n</ul>\n<h3><strong>Your Mission</strong></h3>\n<p>Help your assigned avatar succeed with HighLevel.</p>\n<p>You’ll do that by:</p>\n<ul>\n<li>\n<p>Deeply understanding their workflows, pain points, and goals</p>\n</li>\n<li>\n<p>Creating content and education that drives real product usage</p>\n</li>\n<li>\n<p>Building relationships within their community</p>\n</li>\n<li>\n<p>Turning insights into scalable growth systems</p>\n</li>\n</ul>\n<p><strong>&nbsp;</strong></p>\n<h3><strong>What You’ll Be Doing:&nbsp;</strong></h3>\n<h3><strong>Own growth for your focus area</strong></h3>\n<ul>\n<li>\n<p>Take full ownership of a defined product line or customer segment</p>\n</li>\n<li>\n<p>Identify friction across onboarding, activation and expansion</p>\n</li>\n<li>\n<p>Translate insights into clear, measurable growth initiatives</p>\n</li>\n</ul>\n<h3><strong>Drive adoption through content and education</strong></h3>\n<p>Create practical, actionable resources that help users get value faster:</p>\n<ul>\n<li>\n<p>Playbooks</p>\n</li>\n<li>\n<p>Courses and trainings</p>\n</li>\n<li>\n<p>Templates and workflows</p>\n</li>\n<li>\n<p>Webinars and tutorials</p>\n</li>\n</ul>\n<p>Turn complex product capabilities — especially in AI and SEO — into simple, usable guidance.</p>\n<h3><strong>Build and engage the community</strong></h3>\n<ul>\n<li>\n<p>Show up where your audience already is</p>\n</li>\n<li>\n<p>Build relationships with customers, influencers and partners</p>\n</li>\n<li>\n<p>Turn feedback into product and growth insights</p>\n</li>\n<li>\n<p>Help users feel supported, seen and successful</p>\n</li>\n</ul>\n<h3><strong>Create scalable growth systems</strong></h3>\n<ul>\n<li>\n<p>Build repeatable frameworks that improve activation and retention</p>\n</li>\n<li>\n<p>Partner with Product, Support and Customer Success</p>\n</li>\n<li>\n<p>Focus on compounding impact, not one-off campaigns</p>\n</li>\n</ul>\n<h3><strong>Represent HighLevel</strong></h3>\n<ul>\n<li>\n<p>Host workshops, trainings and events</p>\n</li>\n<li>\n<p>Confidently communicate use cases and outcomes</p>\n</li>\n<li>\n<p>Travel up to 25% for community engagement</p>\n</li>\n</ul>\n<p><strong>&nbsp;</strong></p>\n<h3><strong>What You’ll Bring:</strong></h3>\n<ul>\n<li>\n<p>Experience building strategy from zero, not just optimizing existing systems</p>\n</li>\n<li>\n<p>Strong writing skills with the ability to simplify complex concepts</p>\n</li>\n<li>\n<p>Comfort with public speaking, workshops, and customer-facing environments</p>\n</li>\n<li>\n<p>Strategic thinking paired with executional excellence</p>\n</li>\n<li>\n<p>Ability to operate autonomously and create structure where none exists</p>\n</li>\n<li>\n<p>Analytical mindset with the ability to tie initiatives to measurable growth impact</p>\n</li>\n<li>\n<p>Comfort influencing cross-functional teams without formal authority</p>\n</li>\n</ul>\n<p><strong>&nbsp;</strong></p>\n<h3><strong>Experience/Education/Certifications Required:</strong></h3>\n<ul>\n<li>\n<p>5+ years in growth marketing, product marketing, lifecycle, or product-led growth roles</p>\n</li>\n<li>\n<p>Familiarity with SaaS platforms, product onboarding patterns, and B2B user journeys.</p>\n</li>\n<li>\n<p>Comfortable leading initiatives across multiple stakeholders and delivering results without needing formal authority.</p>\n</li>\n</ul>\n<h3><strong>Why HighLevel?</strong></h3>\n<ul>\n<li>\n<p>High-growth company with a devoted user base and a huge market opportunity</p>\n</li>\n<li>\n<p>A unique chance to shape not just product marketing, but also education and certification strategy</p>\n</li>\n<li>\n<p>Collaborative team culture</p>\n</li>\n<li>\n<p>Smart, passionate colleagues and room to lead</p>\n</li>\n</ul>","id":"0df05897-84ac-405d-8fe6-3241a8c6ad21","lists":[],"text":"Sr. Growth Marketer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>About us</strong></p>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</p>\n<p><br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p><br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people<br></strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</p>\n<p><br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span><span aria-describedby=\"sk-tooltip-18430\">&nbsp;</span></p>\n<p><strong>About the Role:</strong></p>\n<p>We&rsquo;re hiring multiple Senior Growth Marketers to help build and scale our growth marketing function at HighLevel.</p>\n<p>This isn&rsquo;t a single-seat role. We&rsquo;re intentionally building a team of growth marketers, each owning a specific product area or customer avatar, and working together to drive adoption, activation and expansion across the platform.</p>\n<p>Each Growth Marketer will operate like an owner &mdash; deeply understanding their audience, identifying friction, and building the systems that help customers succeed at scale.</p>\n<h3><strong>Areas of focus</strong></h3>\n<p>We&rsquo;re specifically looking to add:</p>\n<ul>\n<li>\n<p><strong>AI growth lead</strong><strong><br></strong> Someone who can drive adoption of our AI products by turning complex capabilities into clear, practical use cases and workflows customers can actually implement.</p>\n</li>\n<li>\n<p><strong>SEO &amp; website growth lead</strong><strong><br></strong> Someone who understands how agencies and businesses grow through SEO and websites &mdash; and can translate that into product adoption, education and scalable growth systems.</p>\n</li>\n<li>\n<p><strong>Avatar-based growth owners</strong><strong><br></strong> Marketers who can own a specific customer segment (agencies, home services, coaches, etc.) and drive growth within that ecosystem.</p>\n</li>\n</ul>\n<h3><strong>Your Mission</strong></h3>\n<p>Help your assigned avatar succeed with HighLevel.</p>\n<p>You&rsquo;ll do that by:</p>\n<ul>\n<li>\n<p>Deeply understanding their workflows, pain points, and goals</p>\n</li>\n<li>\n<p>Creating content and education that drives real product usage</p>\n</li>\n<li>\n<p>Building relationships within their community</p>\n</li>\n<li>\n<p>Turning insights into scalable growth systems</p>\n</li>\n</ul>\n<p><strong>&nbsp;</strong></p>\n<h3><strong>What You&rsquo;ll Be Doing:&nbsp;</strong></h3>\n<h3><strong>Own growth for your focus area</strong></h3>\n<ul>\n<li>\n<p>Take full ownership of a defined product line or customer segment</p>\n</li>\n<li>\n<p>Identify friction across onboarding, activation and expansion</p>\n</li>\n<li>\n<p>Translate insights into clear, measurable growth initiatives</p>\n</li>\n</ul>\n<h3><strong>Drive adoption through content and education</strong></h3>\n<p>Create practical, actionable resources that help users get value faster:</p>\n<ul>\n<li>\n<p>Playbooks</p>\n</li>\n<li>\n<p>Courses and trainings</p>\n</li>\n<li>\n<p>Templates and workflows</p>\n</li>\n<li>\n<p>Webinars and tutorials</p>\n</li>\n</ul>\n<p>Turn complex product capabilities &mdash; especially in AI and SEO &mdash; into simple, usable guidance.</p>\n<h3><strong>Build and engage the community</strong></h3>\n<ul>\n<li>\n<p>Show up where your audience already is</p>\n</li>\n<li>\n<p>Build relationships with customers, influencers and partners</p>\n</li>\n<li>\n<p>Turn feedback into product and growth insights</p>\n</li>\n<li>\n<p>Help users feel supported, seen and successful</p>\n</li>\n</ul>\n<h3><strong>Create scalable growth systems</strong></h3>\n<ul>\n<li>\n<p>Build repeatable frameworks that improve activation and retention</p>\n</li>\n<li>\n<p>Partner with Product, Support and Customer Success</p>\n</li>\n<li>\n<p>Focus on compounding impact, not one-off campaigns</p>\n</li>\n</ul>\n<h3><strong>Represent HighLevel</strong></h3>\n<ul>\n<li>\n<p>Host workshops, trainings and events</p>\n</li>\n<li>\n<p>Confidently communicate use cases and outcomes</p>\n</li>\n<li>\n<p>Travel up to 25% for community engagement</p>\n</li>\n</ul>\n<p><strong>&nbsp;</strong></p>\n<h3><strong>What You&rsquo;ll Bring:</strong></h3>\n<ul>\n<li>\n<p>Experience building strategy from zero, not just optimizing existing systems</p>\n</li>\n<li>\n<p>Strong writing skills with the ability to simplify complex concepts</p>\n</li>\n<li>\n<p>Comfort with public speaking, workshops, and customer-facing environments</p>\n</li>\n<li>\n<p>Strategic thinking paired with executional excellence</p>\n</li>\n<li>\n<p>Ability to operate autonomously and create structure where none exists</p>\n</li>\n<li>\n<p>Analytical mindset with the ability to tie initiatives to measurable growth impact</p>\n</li>\n<li>\n<p>Comfort influencing cross-functional teams without formal authority</p>\n</li>\n</ul>\n<p><strong>&nbsp;</strong></p>\n<h3><strong>Experience/Education/Certifications Required:</strong></h3>\n<ul>\n<li>\n<p>5+ years in growth marketing, product marketing, lifecycle, or product-led growth roles</p>\n</li>\n<li>\n<p>Familiarity with SaaS platforms, product onboarding patterns, and B2B user journeys.</p>\n</li>\n<li>\n<p>Comfortable leading initiatives across multiple stakeholders and delivering results without needing formal authority.</p>\n</li>\n</ul>\n<h3><strong>Why HighLevel?</strong></h3>\n<ul>\n<li>\n<p>High-growth company with a devoted user base and a huge market opportunity</p>\n</li>\n<li>\n<p>A unique chance to shape not just product marketing, but also education and certification strategy</p>\n</li>\n<li>\n<p>Collaborative team culture</p>\n</li>\n<li>\n<p>Smart, passionate colleagues and room to lead</p>\n</li>\n</ul>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\n\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\n\nLearn more about us on our YouTube Channel or Blog Posts \nAbout the Role:\nWe’re hiring multiple Senior Growth Marketers to help build and scale our growth marketing function at HighLevel.\nThis isn’t a single-seat role. We’re intentionally building a team of growth marketers, each owning a specific product area or customer avatar, and working together to drive adoption, activation and expansion across the platform.\nEach Growth Marketer will operate like an owner — deeply understanding their audience, identifying friction, and building the systems that help customers succeed at scale.\nAreas of focus\nWe’re specifically looking to add:\nAI growth lead Someone who can drive adoption of our AI products by turning complex capabilities into clear, practical use cases and workflows customers can actually implement.\nSEO & website growth lead Someone who understands how agencies and businesses grow through SEO and websites — and can translate that into product adoption, education and scalable growth systems.\nAvatar-based growth owners Marketers who can own a specific customer segment (agencies, home services, coaches, etc.) and drive growth within that ecosystem.\nYour Mission\nHelp your assigned avatar succeed with HighLevel.\nYou’ll do that by:\nDeeply understanding their workflows, pain points, and goals\nCreating content and education that drives real product usage\nBuilding relationships within their community\nTurning insights into scalable growth systems\n \nWhat You’ll Be Doing: \nOwn growth for your focus area\nTake full ownership of a defined product line or customer segment\nIdentify friction across onboarding, activation and expansion\nTranslate insights into clear, measurable growth initiatives\nDrive adoption through content and education\nCreate practical, actionable resources that help users get value faster:\nPlaybooks\nCourses and trainings\nTemplates and workflows\nWebinars and tutorials\nTurn complex product capabilities — especially in AI and SEO — into simple, usable guidance.\nBuild and engage the community\nShow up where your audience already is\nBuild relationships with customers, influencers and partners\nTurn feedback into product and growth insights\nHelp users feel supported, seen and successful\nCreate scalable growth systems\nBuild repeatable frameworks that improve activation and retention\nPartner with Product, Support and Customer Success\nFocus on compounding impact, not one-off campaigns\nRepresent HighLevel\nHost workshops, trainings and events\nConfidently communicate use cases and outcomes\nTravel up to 25% for community engagement\n \nWhat You’ll Bring:\nExperience building strategy from zero, not just optimizing existing systems\nStrong writing skills with the ability to simplify complex concepts\nComfort with public speaking, workshops, and customer-facing environments\nStrategic thinking paired with executional excellence\nAbility to operate autonomously and create structure where none exists\nAnalytical mindset with the ability to tie initiatives to measurable growth impact\nComfort influencing cross-functional teams without formal authority\n \nExperience/Education/Certifications Required:\n5+ years in growth marketing, product marketing, lifecycle, or product-led growth roles\nFamiliarity with SaaS platforms, product onboarding patterns, and B2B user journeys.\nComfortable leading initiatives across multiple stakeholders and delivering results without needing formal authority.\nWhy HighLevel?\nHigh-growth company with a devoted user base and a huge market opportunity\nA unique chance to shape not just product marketing, but also education and certification strategy\nCollaborative team culture\nSmart, passionate colleagues and room to lead\n","hostedUrl":"https://jobs.lever.co/gohighlevel/0df05897-84ac-405d-8fe6-3241a8c6ad21","applyUrl":"https://jobs.lever.co/gohighlevel/0df05897-84ac-405d-8fe6-3241a8c6ad21/apply"},{"additionalPlain":"Why Should You Join Us?\nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \n \nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n \nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application\n \n#LI-Remote #LI-AV1\n","additional":"<div>\n<div>\n<div><strong>Why Should You Join Us?</strong></div>\n<div>At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;</div>\n<div>&nbsp;</div>\n<div>Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</div>\n</div>\n<div>&nbsp;</div>\n<div><strong>Equal Employment Opportunity Information</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>\n<div>&nbsp;</div>\n<div>#LI-Remote #LI-AV1</div>\n</div>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1773740644888,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nRole Overview\nWe are hiring a Senior Product Manager – AI Growth to drive adoption, engagement, and monetization across HighLevel’s AI product suite. This role is designed for builder PMs who combine strong product instincts with hands-on execution. You will operate as a “Team of One” product owner responsible for identifying growth opportunities, shipping experiments, and building AI-powered experiences that increase product usage and revenue.\n \nWhat You’ll Do\n \nAI Growth Strategy\n- Identify where AI can most meaningfully improve activation, retention, expansion, and\nrevenue.\n- Translate AI capabilities into clear user value and growth loops.\n- Define the roadmap for AI-driven adoption across HighLevel products.\n \nActivation & Adoption\n- Own the AI usage funnel: discovery → activation → depth → retention → expansion.\n- Design onboarding, prompts, and product experiences that make AI features easy and valuable\nto use.\n- Improve AI discoverability and engagement across the product.\n \nExperimentation & Growth Engineering\n- Run rapid growth experiments across UX, pricing, feature access, and messaging.\n- Prototype experiments using AI development tools and lightweight coding frameworks.\n- Partner with engineering to scale successful experiments.\n \nMonetization & Pricing\n- Identify opportunities to monetize AI capabilities through pricing, packaging, and usage-based\nmodels.\n- Partner with GTM teams to launch and iterate on AI offerings.\n \nAnalytics & Insights\n- Define metrics including activation, WAU/MAU, feature depth, and expansion revenue.\n- Instrument events and analyze funnels to guide iteration.\n \nWhat Success Looks Like\n- Increased adoption of AI features\n- Higher engagement with AI workflows\n- Revenue growth driven by AI products\n- Faster experimentation cycles\n \nMinimum Qualifications\n- 8–10 years of product management experience\n- Experience working on growth, adoption, or monetization problems\n- Experience shipping AI-powered features or products\n- Strong data-driven decision making\n \nPreferred Qualifications\n- Hands-on coding or prototyping experience (1–2+ years)\n- Experience with LLM APIs, AI tools, or agent frameworks\n- Familiarity with SaaS growth loops and product-led growth\n- Portfolio, GitHub, or prototypes demonstrating builder capability\n \nWho This Role Is For\n- Product managers who build and ship.\n- Builders who prototype ideas and move quickly from concept to product.\n- PMs who leverage AI tools, automation, and code to accelerate product development.\n","description":"<div>\n<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></p>\n</div>\n<div><strong><span role=\"presentation\" dir=\"ltr\">Role Overview</span></strong><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">We are hiring a Senior Product Manager – AI Growth to drive adoption, engagement, and </span><span role=\"presentation\" dir=\"ltr\">monetization across HighLevel’s AI product suite. </span><span role=\"presentation\" dir=\"ltr\">This role is designed for builder PMs who combine strong product instincts with hands-on </span><span role=\"presentation\" dir=\"ltr\">execution. You will operate as a “Team of One” product owner responsible for identifying </span><span role=\"presentation\" dir=\"ltr\">growth opportunities, shipping experiments, and building AI-powered experiences that increase </span><span role=\"presentation\" dir=\"ltr\">product usage and revenue.</span></div>\n<div>&nbsp;</div>\n<div><span role=\"presentation\" dir=\"ltr\"><strong>What You’ll Do</strong><br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span role=\"presentation\" dir=\"ltr\"><strong>AI Growth Strategy</strong><br role=\"presentation\">- Identify where AI can most meaningfully improve activation, retention, expansion, and<br role=\"presentation\">revenue.<br role=\"presentation\">- Translate AI capabilities into clear user value and growth loops.<br role=\"presentation\">- Define the roadmap for AI-driven adoption across HighLevel products.<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span role=\"presentation\" dir=\"ltr\"><strong>Activation &amp; Adoption</strong><br role=\"presentation\">- Own the AI usage funnel: discovery → activation → depth → retention → expansion.<br role=\"presentation\">- Design onboarding, prompts, and product experiences that make AI features easy and valuable<br role=\"presentation\">to use.<br role=\"presentation\">- Improve AI discoverability and engagement across the product.<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span role=\"presentation\" dir=\"ltr\"><strong>Experimentation &amp; Growth Engineering</strong><br role=\"presentation\">- Run rapid growth experiments across UX, pricing, feature access, and messaging.<br role=\"presentation\">- Prototype experiments using AI development tools and lightweight coding frameworks.<br role=\"presentation\">- Partner with engineering to scale successful experiments.</span></div>\n<div>&nbsp;</div>\n<div><span role=\"presentation\" dir=\"ltr\"><strong>Monetization &amp; Pricing</strong><br role=\"presentation\">- Identify opportunities to monetize AI capabilities through pricing, packaging, and usage-based<br role=\"presentation\">models.<br role=\"presentation\">- Partner with GTM teams to launch and iterate on AI offerings.<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span role=\"presentation\" dir=\"ltr\"><strong>Analytics &amp; Insights</strong><br role=\"presentation\">- Define metrics including activation, WAU/MAU, feature depth, and expansion revenue.<br role=\"presentation\">- Instrument events and analyze funnels to guide iteration.<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span role=\"presentation\" dir=\"ltr\"><strong>What Success Looks Like</strong><br role=\"presentation\">- Increased adoption of AI features<br role=\"presentation\">- Higher engagement with AI workflows<br role=\"presentation\">- Revenue growth driven by AI products<br role=\"presentation\">- Faster experimentation cycles<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span role=\"presentation\" dir=\"ltr\"><strong>Minimum Qualifications</strong><br role=\"presentation\">- 8–10 years of product management experience<br role=\"presentation\">- Experience working on growth, adoption, or monetization problems<br role=\"presentation\">- Experience shipping AI-powered features or products<br role=\"presentation\">- Strong data-driven decision making<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span role=\"presentation\" dir=\"ltr\"><strong>Preferred Qualifications</strong><br role=\"presentation\">- Hands-on coding or prototyping experience (1–2+ years)<br role=\"presentation\">- Experience with LLM APIs, AI tools, or agent frameworks<br role=\"presentation\">- Familiarity with SaaS growth loops and product-led growth<br role=\"presentation\">- Portfolio, GitHub, or prototypes demonstrating builder capability<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span role=\"presentation\" dir=\"ltr\"><strong>Who This Role Is For</strong><br role=\"presentation\">- Product managers who build and ship.<br role=\"presentation\">- Builders who prototype ideas and move quickly from concept to product.<br role=\"presentation\">- PMs who leverage AI tools, automation, and code to accelerate product development.</span></div>","id":"469e3adf-43ac-42ba-a9b2-722e3cd150ca","lists":[],"text":"Sr. Product Manager - AI Growth","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></p>\n</div>\n<div><strong><span dir=\"ltr\" role=\"presentation\">Role Overview</span></strong><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">We are hiring a Senior Product Manager &ndash; AI Growth to drive adoption, engagement, and </span><span dir=\"ltr\" role=\"presentation\">monetization across HighLevel&rsquo;s AI product suite. </span><span dir=\"ltr\" role=\"presentation\">This role is designed for builder PMs who combine strong product instincts with hands-on </span><span dir=\"ltr\" role=\"presentation\">execution. You will operate as a &ldquo;Team of One&rdquo; product owner responsible for identifying </span><span dir=\"ltr\" role=\"presentation\">growth opportunities, shipping experiments, and building AI-powered experiences that increase </span><span dir=\"ltr\" role=\"presentation\">product usage and revenue.</span></div>\n<div>&nbsp;</div>\n<div><span dir=\"ltr\" role=\"presentation\"><strong>What You&rsquo;ll Do</strong><br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span dir=\"ltr\" role=\"presentation\"><strong>AI Growth Strategy</strong><br role=\"presentation\">- Identify where AI can most meaningfully improve activation, retention, expansion, and<br role=\"presentation\">revenue.<br role=\"presentation\">- Translate AI capabilities into clear user value and growth loops.<br role=\"presentation\">- Define the roadmap for AI-driven adoption across HighLevel products.<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span dir=\"ltr\" role=\"presentation\"><strong>Activation &amp; Adoption</strong><br role=\"presentation\">- Own the AI usage funnel: discovery &rarr; activation &rarr; depth &rarr; retention &rarr; expansion.<br role=\"presentation\">- Design onboarding, prompts, and product experiences that make AI features easy and valuable<br role=\"presentation\">to use.<br role=\"presentation\">- Improve AI discoverability and engagement across the product.<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span dir=\"ltr\" role=\"presentation\"><strong>Experimentation &amp; Growth Engineering</strong><br role=\"presentation\">- Run rapid growth experiments across UX, pricing, feature access, and messaging.<br role=\"presentation\">- Prototype experiments using AI development tools and lightweight coding frameworks.<br role=\"presentation\">- Partner with engineering to scale successful experiments.</span></div>\n<div>&nbsp;</div>\n<div><span dir=\"ltr\" role=\"presentation\"><strong>Monetization &amp; Pricing</strong><br role=\"presentation\">- Identify opportunities to monetize AI capabilities through pricing, packaging, and usage-based<br role=\"presentation\">models.<br role=\"presentation\">- Partner with GTM teams to launch and iterate on AI offerings.<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span dir=\"ltr\" role=\"presentation\"><strong>Analytics &amp; Insights</strong><br role=\"presentation\">- Define metrics including activation, WAU/MAU, feature depth, and expansion revenue.<br role=\"presentation\">- Instrument events and analyze funnels to guide iteration.<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span dir=\"ltr\" role=\"presentation\"><strong>What Success Looks Like</strong><br role=\"presentation\">- Increased adoption of AI features<br role=\"presentation\">- Higher engagement with AI workflows<br role=\"presentation\">- Revenue growth driven by AI products<br role=\"presentation\">- Faster experimentation cycles<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span dir=\"ltr\" role=\"presentation\"><strong>Minimum Qualifications</strong><br role=\"presentation\">- 8&ndash;10 years of product management experience<br role=\"presentation\">- Experience working on growth, adoption, or monetization problems<br role=\"presentation\">- Experience shipping AI-powered features or products<br role=\"presentation\">- Strong data-driven decision making<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span dir=\"ltr\" role=\"presentation\"><strong>Preferred Qualifications</strong><br role=\"presentation\">- Hands-on coding or prototyping experience (1&ndash;2+ years)<br role=\"presentation\">- Experience with LLM APIs, AI tools, or agent frameworks<br role=\"presentation\">- Familiarity with SaaS growth loops and product-led growth<br role=\"presentation\">- Portfolio, GitHub, or prototypes demonstrating builder capability<br role=\"presentation\"></span></div>\n<div>&nbsp;</div>\n<div><span dir=\"ltr\" role=\"presentation\"><strong>Who This Role Is For</strong><br role=\"presentation\">- Product managers who build and ship.<br role=\"presentation\">- Builders who prototype ideas and move quickly from concept to product.<br role=\"presentation\">- PMs who leverage AI tools, automation, and code to accelerate product development.</span></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nRole Overview\nWe are hiring a Senior Product Manager – AI Growth to drive adoption, engagement, and monetization across HighLevel’s AI product suite. This role is designed for builder PMs who combine strong product instincts with hands-on execution. You will operate as a “Team of One” product owner responsible for identifying growth opportunities, shipping experiments, and building AI-powered experiences that increase product usage and revenue.\n \nWhat You’ll Do\n \nAI Growth Strategy\n- Identify where AI can most meaningfully improve activation, retention, expansion, and\nrevenue.\n- Translate AI capabilities into clear user value and growth loops.\n- Define the roadmap for AI-driven adoption across HighLevel products.\n \nActivation & Adoption\n- Own the AI usage funnel: discovery → activation → depth → retention → expansion.\n- Design onboarding, prompts, and product experiences that make AI features easy and valuable\nto use.\n- Improve AI discoverability and engagement across the product.\n \nExperimentation & Growth Engineering\n- Run rapid growth experiments across UX, pricing, feature access, and messaging.\n- Prototype experiments using AI development tools and lightweight coding frameworks.\n- Partner with engineering to scale successful experiments.\n \nMonetization & Pricing\n- Identify opportunities to monetize AI capabilities through pricing, packaging, and usage-based\nmodels.\n- Partner with GTM teams to launch and iterate on AI offerings.\n \nAnalytics & Insights\n- Define metrics including activation, WAU/MAU, feature depth, and expansion revenue.\n- Instrument events and analyze funnels to guide iteration.\n \nWhat Success Looks Like\n- Increased adoption of AI features\n- Higher engagement with AI workflows\n- Revenue growth driven by AI products\n- Faster experimentation cycles\n \nMinimum Qualifications\n- 8–10 years of product management experience\n- Experience working on growth, adoption, or monetization problems\n- Experience shipping AI-powered features or products\n- Strong data-driven decision making\n \nPreferred Qualifications\n- Hands-on coding or prototyping experience (1–2+ years)\n- Experience with LLM APIs, AI tools, or agent frameworks\n- Familiarity with SaaS growth loops and product-led growth\n- Portfolio, GitHub, or prototypes demonstrating builder capability\n \nWho This Role Is For\n- Product managers who build and ship.\n- Builders who prototype ideas and move quickly from concept to product.\n- PMs who leverage AI tools, automation, and code to accelerate product development.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/469e3adf-43ac-42ba-a9b2-722e3cd150ca","applyUrl":"https://jobs.lever.co/gohighlevel/469e3adf-43ac-42ba-a9b2-722e3cd150ca/apply"},{"additionalPlain":"Why Should You Join Us?\nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \n \nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n \nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application\n#LI-Remote #LI-AV1\n \n \n","additional":"<div><strong>Why Should You Join Us?</strong></div>\n<div>At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;</div>\n<div>&nbsp;</div>\n<div>Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</div>\n<div>&nbsp;</div>\n<div><strong>Equal Employment Opportunity Information</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>\n<div>#LI-Remote #LI-AV1</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1773740868610,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \nRole Overview\nWe are hiring a Senior Product Manager – AI Platform to build the foundational capabilities that enable HighLevel teams to ship AI-powered features faster and more reliably. This role is ideal for technical product managers or builder PMs who enjoy systems thinking and platform design. You will define and build internal AI infrastructure such as agent frameworks, model orchestration, evaluation systems, and data pipelines while ensuring these systems are reliable, scalable, and easy for product teams to use.\n \n \nWhat You’ll Do\n \nAI Platform Strategy\n- Define the roadmap for HighLevel’s AI platform layer.\n- Identify core AI primitives that should be centralized across the company.\n- Ensure platform capabilities enable teams to ship AI features faster.\n \nAI Infrastructure & Capabilities\nDesign and evolve platform systems including:\n- LLM and model orchestration\n- Agent frameworks and tool usage\n- Context and data pipelines\n- AI evaluation and monitoring\n- Guardrails and governance frameworks\n \nInternal Developer Enablement\n- Build tools and abstractions that simplify AI development for product teams.\n- Provide documentation and reusable building blocks.\n- Reduce duplicated effort across teams.\n \nReliability, Performance & Cost\n- Define performance and reliability standards for AI systems.\n- Work with engineering to optimize inference latency, cost, and scalability.\n \nResponsible AI & Governance\n- Embed safety, compliance, and transparency into AI platform design.\n- Partner with security and legal teams on governance frameworks.\n \nWhat Success Looks Like\n- Product teams can ship AI features faster\n- Reduced duplication of AI infrastructure\n- Reliable and scalable AI platform services\n- Consistent AI output quality across products\n \nMinimum Qualifications\n- 8–10 years of product management experience\n- Experience working on technical platforms or developer infrastructure\n- Strong understanding of AI systems and LLM architectures\n- Ability to operate independently with high ownership\n \nPreferred Qualifications\n- Hands-on coding or AI prototyping experience (1–2+ years)\n- Experience building AI platforms, ML infrastructure, or developer tools\n- Familiarity with agent frameworks, vector databases, and evaluation systems\n \nWho This Role Is For\n- Technical PMs who enjoy building foundational systems.\n- Builders who work closely with engineering and architecture.\n- Product managers comfortable prototyping ideas and validating solutions quickly.\n","description":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>&nbsp;</div>\n<div>&nbsp;</div>\n<div>\n<div aria-label=\"Page 1\" data-page-number=\"1\">\n<div data-main-rotation=\"0\"><strong><span role=\"presentation\" dir=\"ltr\">Role Overview</span></strong><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">We are hiring a Senior Product Manager – AI Platform to build the foundational capabilities that </span><span role=\"presentation\" dir=\"ltr\">enable HighLevel teams to ship AI-powered features faster and more reliably. </span><span role=\"presentation\" dir=\"ltr\">This role is ideal for technical product managers or builder PMs who enjoy systems thinking and </span><span role=\"presentation\" dir=\"ltr\">platform design. You will define and build internal AI infrastructure such as agent frameworks, </span><span role=\"presentation\" dir=\"ltr\">model orchestration, evaluation systems, and data pipelines while ensuring these systems are </span><span role=\"presentation\" dir=\"ltr\">reliable, scalable, and easy for product teams to use.</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span role=\"presentation\" dir=\"ltr\">What You’ll Do</span></strong></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span role=\"presentation\" dir=\"ltr\">AI Platform Strategy</span></strong><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Define the roadmap for HighLevel’s AI platform layer.</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Identify core AI primitives that should be centralized across the company.</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Ensure platform capabilities enable teams to ship AI features faster.</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span role=\"presentation\" dir=\"ltr\">AI Infrastructure &amp; Capabilities</span></strong></div>\n<div data-main-rotation=\"0\"><span role=\"presentation\" dir=\"ltr\">Design and evolve platform systems including:</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- LLM and model orchestration</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Agent frameworks and tool usage</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Context and data pipelines</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- AI evaluation and monitoring</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Guardrails and governance frameworks</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span role=\"presentation\" dir=\"ltr\">Internal Developer Enablement</span></strong><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Build tools and abstractions that simplify AI development for product teams.</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Provide documentation and reusable building blocks.</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Reduce duplicated effort across teams.</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span role=\"presentation\" dir=\"ltr\">Reliability, Performance &amp; Cost</span></strong><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Define performance and reliability standards for AI systems.</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Work with engineering to optimize inference latency, cost, and scalability.</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span role=\"presentation\" dir=\"ltr\">Responsible AI &amp; Governance</span></strong><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Embed safety, compliance, and transparency into AI platform design.</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Partner with security and legal teams on governance frameworks.</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span role=\"presentation\" dir=\"ltr\">What Success Looks Like</span></strong><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Product teams can ship AI features faster</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Reduced duplication of AI infrastructure</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Reliable and scalable AI platform services</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Consistent AI output quality across products</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span role=\"presentation\" dir=\"ltr\">Minimum Qualifications</span></strong><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- 8–10 years of product management experience</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Experience working on technical platforms or developer infrastructure</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Strong understanding of AI systems and LLM architectures</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Ability to operate independently with high ownership</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span role=\"presentation\" dir=\"ltr\">Preferred Qualifications</span></strong><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Hands-on coding or AI prototyping experience (1–2+ years)</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Experience building AI platforms, ML infrastructure, or developer tools</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Familiarity with agent frameworks, vector databases, and evaluation systems</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span role=\"presentation\" dir=\"ltr\">Who This Role Is For</span></strong><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Technical PMs who enjoy building foundational systems.</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Builders who work closely with engineering and architecture.</span><br role=\"presentation\"><span role=\"presentation\" dir=\"ltr\">- Product managers comfortable prototyping ideas and validating solutions quickly.</span></div>\n</div>\n</div>","id":"377b5e0d-c6f7-4635-bbb5-c6ac0971b351","lists":[],"text":"Sr. Product Manager - AI Platform","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>&nbsp;</div>\n<div>&nbsp;</div>\n<div>\n<div data-page-number=\"1\" aria-label=\"Page 1\">\n<div data-main-rotation=\"0\"><strong><span dir=\"ltr\" role=\"presentation\">Role Overview</span></strong><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">We are hiring a Senior Product Manager &ndash; AI Platform to build the foundational capabilities that </span><span dir=\"ltr\" role=\"presentation\">enable HighLevel teams to ship AI-powered features faster and more reliably. </span><span dir=\"ltr\" role=\"presentation\">This role is ideal for technical product managers or builder PMs who enjoy systems thinking and </span><span dir=\"ltr\" role=\"presentation\">platform design. You will define and build internal AI infrastructure such as agent frameworks, </span><span dir=\"ltr\" role=\"presentation\">model orchestration, evaluation systems, and data pipelines while ensuring these systems are </span><span dir=\"ltr\" role=\"presentation\">reliable, scalable, and easy for product teams to use.</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span dir=\"ltr\" role=\"presentation\">What You&rsquo;ll Do</span></strong></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span dir=\"ltr\" role=\"presentation\">AI Platform Strategy</span></strong><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Define the roadmap for HighLevel&rsquo;s AI platform layer.</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Identify core AI primitives that should be centralized across the company.</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Ensure platform capabilities enable teams to ship AI features faster.</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span dir=\"ltr\" role=\"presentation\">AI Infrastructure &amp; Capabilities</span></strong></div>\n<div data-main-rotation=\"0\"><span dir=\"ltr\" role=\"presentation\">Design and evolve platform systems including:</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- LLM and model orchestration</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Agent frameworks and tool usage</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Context and data pipelines</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- AI evaluation and monitoring</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Guardrails and governance frameworks</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span dir=\"ltr\" role=\"presentation\">Internal Developer Enablement</span></strong><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Build tools and abstractions that simplify AI development for product teams.</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Provide documentation and reusable building blocks.</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Reduce duplicated effort across teams.</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span dir=\"ltr\" role=\"presentation\">Reliability, Performance &amp; Cost</span></strong><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Define performance and reliability standards for AI systems.</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Work with engineering to optimize inference latency, cost, and scalability.</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span dir=\"ltr\" role=\"presentation\">Responsible AI &amp; Governance</span></strong><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Embed safety, compliance, and transparency into AI platform design.</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Partner with security and legal teams on governance frameworks.</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span dir=\"ltr\" role=\"presentation\">What Success Looks Like</span></strong><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Product teams can ship AI features faster</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Reduced duplication of AI infrastructure</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Reliable and scalable AI platform services</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Consistent AI output quality across products</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span dir=\"ltr\" role=\"presentation\">Minimum Qualifications</span></strong><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- 8&ndash;10 years of product management experience</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Experience working on technical platforms or developer infrastructure</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Strong understanding of AI systems and LLM architectures</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Ability to operate independently with high ownership</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span dir=\"ltr\" role=\"presentation\">Preferred Qualifications</span></strong><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Hands-on coding or AI prototyping experience (1&ndash;2+ years)</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Experience building AI platforms, ML infrastructure, or developer tools</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Familiarity with agent frameworks, vector databases, and evaluation systems</span></div>\n<div data-main-rotation=\"0\">&nbsp;</div>\n<div data-main-rotation=\"0\"><strong><span dir=\"ltr\" role=\"presentation\">Who This Role Is For</span></strong><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Technical PMs who enjoy building foundational systems.</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Builders who work closely with engineering and architecture.</span><br role=\"presentation\"><span dir=\"ltr\" role=\"presentation\">- Product managers comfortable prototyping ideas and validating solutions quickly.</span></div>\n</div>\n</div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \nRole Overview\nWe are hiring a Senior Product Manager – AI Platform to build the foundational capabilities that enable HighLevel teams to ship AI-powered features faster and more reliably. This role is ideal for technical product managers or builder PMs who enjoy systems thinking and platform design. You will define and build internal AI infrastructure such as agent frameworks, model orchestration, evaluation systems, and data pipelines while ensuring these systems are reliable, scalable, and easy for product teams to use.\n \n \nWhat You’ll Do\n \nAI Platform Strategy\n- Define the roadmap for HighLevel’s AI platform layer.\n- Identify core AI primitives that should be centralized across the company.\n- Ensure platform capabilities enable teams to ship AI features faster.\n \nAI Infrastructure & Capabilities\nDesign and evolve platform systems including:\n- LLM and model orchestration\n- Agent frameworks and tool usage\n- Context and data pipelines\n- AI evaluation and monitoring\n- Guardrails and governance frameworks\n \nInternal Developer Enablement\n- Build tools and abstractions that simplify AI development for product teams.\n- Provide documentation and reusable building blocks.\n- Reduce duplicated effort across teams.\n \nReliability, Performance & Cost\n- Define performance and reliability standards for AI systems.\n- Work with engineering to optimize inference latency, cost, and scalability.\n \nResponsible AI & Governance\n- Embed safety, compliance, and transparency into AI platform design.\n- Partner with security and legal teams on governance frameworks.\n \nWhat Success Looks Like\n- Product teams can ship AI features faster\n- Reduced duplication of AI infrastructure\n- Reliable and scalable AI platform services\n- Consistent AI output quality across products\n \nMinimum Qualifications\n- 8–10 years of product management experience\n- Experience working on technical platforms or developer infrastructure\n- Strong understanding of AI systems and LLM architectures\n- Ability to operate independently with high ownership\n \nPreferred Qualifications\n- Hands-on coding or AI prototyping experience (1–2+ years)\n- Experience building AI platforms, ML infrastructure, or developer tools\n- Familiarity with agent frameworks, vector databases, and evaluation systems\n \nWho This Role Is For\n- Technical PMs who enjoy building foundational systems.\n- Builders who work closely with engineering and architecture.\n- Product managers comfortable prototyping ideas and validating solutions quickly.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/377b5e0d-c6f7-4635-bbb5-c6ac0971b351","applyUrl":"https://jobs.lever.co/gohighlevel/377b5e0d-c6f7-4635-bbb5-c6ac0971b351/apply"},{"additionalPlain":"Why Should You Join Us?\nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \n \nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n \n#LI-Remote #LI-AV1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<div><strong>Why Should You Join Us?</strong></div>\n<div>At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;</div>\n<div>&nbsp;</div>\n<div>Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</div>\n<div>&nbsp;</div>\n<div>#LI-Remote #LI-AV1</div>\n</div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1778244415880,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our Youtube Channel or Blog Posts\n \nResponsibilities\nOwn the Cross-Platform Mobile Vision & Strategy — Define and execute the roadmap for HighLevel's Mobile App experience across Mobile, Desktop App, and Tablet surfaces.\nDeliver Core Mobile Features - Lead the end-to-end development of new capabilities and improvements that enhance usability, engagement, and monetization.\nChampion Mobile UI/UX - Partner with design and engineering to craft intuitive, frictionless, and delightful mobile-first experiences.\nExperiment & Optimize - Design, run, and analyze A/B tests to validate hypotheses, boost performance, and unlock revenue opportunities.\nStrengthen the Ecosystem - Continuously improve existing features, remove friction points, and enhance reliability and performance.\nCollaborate Across Teams - Act as the bridge between engineering, design, marketing, and customer success to drive adoption and elevate user satisfaction.\nLeverage Data for Impact - Use analytics to generate insights, optimize feature performance, and inform strategic decisions.\n \nWho You Are\nMobile-First & B2C Experienced – You’ve shipped impactful mobile features that empower creators and deliver seamless experiences, driving engagement, retention, and growth.\nUI/UX Driven – A true UX powerhouse, you have a track record of delivering beautifully designed, highly intuitive mobile products that delight users.\nExperimentation-Minded – You thrive on rapid iteration, using A/B testing and experimentation to validate ideas and accelerate results.\nCustomer-Centric – You strike the right balance between business goals and user delight, keeping customer needs at the core of every decision.\nStrategic Yet Hands-On – You can articulate the big picture vision while rolling up your sleeves to drive execution and outcomes.\nData-Driven – You use metrics, adoption patterns, and behavioral insights to inform prioritization, validate hypotheses, and guide product direction.\nRequirements\n7+ years of Product Management experience with a strong focus on B2C mobile applications serving 1M+ MAUs\nProven track record of shipping impactful mobile product features and delivering measurable user and business growth.\nDeep understanding of mobile UI/UX principles, with the ability to partner effectively with design teams to create world-class experiences.\nExperience in revenue expansion and monetization, with a history of driving growth-focused product strategies.\nFamiliarity with SaaS models and mobile growth levers, including engagement, retention, and lifecycle optimization\n \n","description":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">Youtube Channel </a>or <a href=\"https://www.gohighlevel.com/post/general-atlantic-joins-highlevel\">Blog Posts</a></p>\n<p>&nbsp;</p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Responsibilities</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 4pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Own the Cross-Platform Mobile Vision &amp; Strategy</span></strong><span style=\"font-size: 12pt;\"> — Define and execute the roadmap for HighLevel's Mobile App experience across Mobile, Desktop App, and Tablet surfaces.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Deliver Core Mobile Features</span></strong><span style=\"font-size: 12pt;\"> - Lead the end-to-end development of new capabilities and improvements that enhance usability, engagement, and monetization.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Champion Mobile UI/UX</span></strong><span style=\"font-size: 12pt;\"> - Partner with design and engineering to craft intuitive, frictionless, and delightful mobile-first experiences.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Experiment &amp; Optimize</span></strong><span style=\"font-size: 12pt;\"> - Design, run, and analyze A/B tests to validate hypotheses, boost performance, and unlock revenue opportunities.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Strengthen the Ecosystem</span></strong><span style=\"font-size: 12pt;\"> - Continuously improve existing features, remove friction points, and enhance reliability and performance.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Collaborate Across Teams</span></strong><span style=\"font-size: 12pt;\"> - Act as the bridge between engineering, design, marketing, and customer success to drive adoption and elevate user satisfaction.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Leverage Data for Impact</span></strong><span style=\"font-size: 12pt;\"> - Use analytics to generate insights, optimize feature performance, and inform strategic decisions.</span></p>\n</li>\n</ul>\n<div>&nbsp;</div>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Who You Are</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Mobile-First &amp; B2C Experienced</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> – You’ve shipped impactful mobile features that empower creators and deliver seamless experiences, driving engagement, retention, and growth.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">UI/UX Driven</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> – A true UX powerhouse, you have a track record of delivering beautifully designed, highly intuitive mobile products that delight users.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Experimentation-Minded</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> – You thrive on rapid iteration, using A/B testing and experimentation to validate ideas and accelerate results.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Customer-Centric</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> – You strike the right balance between business goals and user delight, keeping customer needs at the core of every decision.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Strategic Yet Hands-On</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> – You can articulate the big picture vision while rolling up your sleeves to drive execution and outcomes.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Data-Driven</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> – You use metrics, adoption patterns, and behavioral insights to inform prioritization, validate hypotheses, and guide product direction.</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Requirements</span></strong></h3>\n<ul>\n<li><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">7+ years of Product Management experience</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> with a strong focus on B2C mobile applications serving 1M+ MAUs</span></li>\n<li><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Proven track record</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> of shipping impactful mobile product features and delivering measurable user and business growth.</span></li>\n<li><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Deep understanding of mobile UI/UX principles</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">, with the ability to partner effectively with design teams to create world-class experiences.</span></li>\n<li><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Experience in revenue expansion and monetization</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">, with a history of driving growth-focused product strategies.</span></li>\n<li><strong style=\"font-family: Meta, sans-serif; font-size: 14px;\"><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Familiarity with SaaS models and mobile growth levers</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">, including engagement, retention, and lifecycle optimization</span></li>\n</ul>\n<p>&nbsp;</p>","id":"0442d204-9ba2-4bc8-ab53-06f9bc0ce53e","lists":[],"text":"Sr. Product Manager - Mobile Cross Platform Experiences","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">Youtube Channel </a>or <a href=\"https://www.gohighlevel.com/post/general-atlantic-joins-highlevel\">Blog Posts</a></p>\n<p>&nbsp;</p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Responsibilities</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 4pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Own the Cross-Platform Mobile Vision &amp; Strategy</span></strong><span style=\"font-size: 12pt;\"> &mdash; Define and execute the roadmap for HighLevel's Mobile App experience across Mobile, Desktop App, and Tablet surfaces.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Deliver Core Mobile Features</span></strong><span style=\"font-size: 12pt;\"> - Lead the end-to-end development of new capabilities and improvements that enhance usability, engagement, and monetization.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Champion Mobile UI/UX</span></strong><span style=\"font-size: 12pt;\"> - Partner with design and engineering to craft intuitive, frictionless, and delightful mobile-first experiences.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Experiment &amp; Optimize</span></strong><span style=\"font-size: 12pt;\"> - Design, run, and analyze A/B tests to validate hypotheses, boost performance, and unlock revenue opportunities.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Strengthen the Ecosystem</span></strong><span style=\"font-size: 12pt;\"> - Continuously improve existing features, remove friction points, and enhance reliability and performance.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Collaborate Across Teams</span></strong><span style=\"font-size: 12pt;\"> - Act as the bridge between engineering, design, marketing, and customer success to drive adoption and elevate user satisfaction.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif; color: #4a5056;\">\n<p style=\"background-color: #ffffff; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Leverage Data for Impact</span></strong><span style=\"font-size: 12pt;\"> - Use analytics to generate insights, optimize feature performance, and inform strategic decisions.</span></p>\n</li>\n</ul>\n<div>&nbsp;</div>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Who You Are</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Mobile-First &amp; B2C Experienced</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> &ndash; You&rsquo;ve shipped impactful mobile features that empower creators and deliver seamless experiences, driving engagement, retention, and growth.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">UI/UX Driven</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> &ndash; A true UX powerhouse, you have a track record of delivering beautifully designed, highly intuitive mobile products that delight users.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Experimentation-Minded</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> &ndash; You thrive on rapid iteration, using A/B testing and experimentation to validate ideas and accelerate results.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Customer-Centric</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> &ndash; You strike the right balance between business goals and user delight, keeping customer needs at the core of every decision.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Strategic Yet Hands-On</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> &ndash; You can articulate the big picture vision while rolling up your sleeves to drive execution and outcomes.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Data-Driven</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> &ndash; You use metrics, adoption patterns, and behavioral insights to inform prioritization, validate hypotheses, and guide product direction.</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Requirements</span></strong></h3>\n<ul>\n<li><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">7+ years of Product Management experience</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> with a strong focus on B2C mobile applications serving 1M+ MAUs</span></li>\n<li><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Proven track record</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> of shipping impactful mobile product features and delivering measurable user and business growth.</span></li>\n<li><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Deep understanding of mobile UI/UX principles</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">, with the ability to partner effectively with design teams to create world-class experiences.</span></li>\n<li><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Experience in revenue expansion and monetization</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">, with a history of driving growth-focused product strategies.</span></li>\n<li><strong style=\"font-family: Meta, sans-serif; font-size: 14px;\"><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Familiarity with SaaS models and mobile growth levers</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">, including engagement, retention, and lifecycle optimization</span></li>\n</ul>\n<p>&nbsp;</p>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our Youtube Channel or Blog Posts\n \nResponsibilities\nOwn the Cross-Platform Mobile Vision & Strategy — Define and execute the roadmap for HighLevel's Mobile App experience across Mobile, Desktop App, and Tablet surfaces.\nDeliver Core Mobile Features - Lead the end-to-end development of new capabilities and improvements that enhance usability, engagement, and monetization.\nChampion Mobile UI/UX - Partner with design and engineering to craft intuitive, frictionless, and delightful mobile-first experiences.\nExperiment & Optimize - Design, run, and analyze A/B tests to validate hypotheses, boost performance, and unlock revenue opportunities.\nStrengthen the Ecosystem - Continuously improve existing features, remove friction points, and enhance reliability and performance.\nCollaborate Across Teams - Act as the bridge between engineering, design, marketing, and customer success to drive adoption and elevate user satisfaction.\nLeverage Data for Impact - Use analytics to generate insights, optimize feature performance, and inform strategic decisions.\n \nWho You Are\nMobile-First & B2C Experienced – You’ve shipped impactful mobile features that empower creators and deliver seamless experiences, driving engagement, retention, and growth.\nUI/UX Driven – A true UX powerhouse, you have a track record of delivering beautifully designed, highly intuitive mobile products that delight users.\nExperimentation-Minded – You thrive on rapid iteration, using A/B testing and experimentation to validate ideas and accelerate results.\nCustomer-Centric – You strike the right balance between business goals and user delight, keeping customer needs at the core of every decision.\nStrategic Yet Hands-On – You can articulate the big picture vision while rolling up your sleeves to drive execution and outcomes.\nData-Driven – You use metrics, adoption patterns, and behavioral insights to inform prioritization, validate hypotheses, and guide product direction.\nRequirements\n7+ years of Product Management experience with a strong focus on B2C mobile applications serving 1M+ MAUs\nProven track record of shipping impactful mobile product features and delivering measurable user and business growth.\nDeep understanding of mobile UI/UX principles, with the ability to partner effectively with design teams to create world-class experiences.\nExperience in revenue expansion and monetization, with a history of driving growth-focused product strategies.\nFamiliarity with SaaS models and mobile growth levers, including engagement, retention, and lifecycle optimization\n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/0442d204-9ba2-4bc8-ab53-06f9bc0ce53e","applyUrl":"https://jobs.lever.co/gohighlevel/0442d204-9ba2-4bc8-ab53-06f9bc0ce53e/apply"},{"additionalPlain":"EEO Statement\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application\n \n#LI-Remote #LI-MP1\n","additional":"<div><strong style=\"font-size: 16px;\">EEO Statement</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote&nbsp;#LI-MP1</span></div>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1780551318964,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nProduct:HighLevel’s Phone Platform powers the communication infrastructure used by millions of businesses across our ecosystem. The platform enables businesses to acquire and manage phone numbers, send and receive messages, make and receive calls, track communication usage, and monetize communication services at scale.The product sits at the intersection of communications, billing, and platform infrastructure, supporting voice, SMS, MMS, WhatsApp, and future communication channels across multiple global providers. It is responsible for ensuring reliable message and call delivery, intelligent routing, account provisioning, usage metering, billing accuracy, compliance, and profitability.As HighLevel continues to expand globally, the Phone Platform plays a critical role in delivering scalable communication capabilities, optimizing costs, improving margins, and enabling new monetization opportunities for agencies and businesses worldwide. The team operates at the core of HighLevel’s growth engine, building products that directly impact customer adoption, platform revenue, and overall business performance.\n\nRole Overview:As a Senior Product Manager for Phone Platform, you will partner closely with the Product Leadership to drive the strategy, execution and growth of HighLevel’s communication and monetisation platform.You will play a critical role in shaping and delivering products across voice, messaging, billing, pricing and account lifecycle management while ensuring alignment with company goals, customer needs and business outcomes. This role requires a strong operator who can move seamlessly between roadmap planning, customer discovery, go-to-market execution, pricing strategy and hands-on product delivery.You will collaborate with Engineering, Design, Finance, Revenue Operations, Marketing, Sales, and Customer Success teams to bring new platform capabilities to market, optimise monetisation, and improve the reliability and scalability of HighLevel’s communications ecosystem.This is an ideal role for a product manager who combines strong execution skills with commercial thinking and enjoys working on technically complex products that directly impact customer growth, platform economics, and company revenue.\n\nKey Responsibilities\nProduct Strategy & Execution\nPartner with product leadership to define and execute the roadmap for HighLevel’s CPaaS, Billing and Phone Platform products.\nTranslate strategic objectives into actionable product plans, milestones and measurable outcomes.\nBe part of the team driving end-to-end product development from discovery and validation through launch and post-release optimisation.\nOwn roadmap grooming, prioritization, backlog management and sprint planning activities across multiple initiatives.\nCollaborate closely with Engineering and Design to deliver scalable, high-quality platform capabilities.\n Communication Platform & Billing\nContribute to the evolution of HighLevel’s communications infrastructure, including messaging, voice, number management, routing and usage tracking.\nDefine and improve billing workflows, usage metering, reconciliation processes and customer-facing billing experiences.\nPartner with Finance and Revenue Operations to ensure billing accuracy, margin visibility and operational efficiency.\nSupport initiatives related to provider management, routing optimization, cost reduction and service reliability.\n\n Pricing & Monetization\nDevelop and maintain pricing strategies across communication products and platform services.\nAnalyze usage patterns, customer segments, margins and competitive positioning to recommend pricing improvements.\nPartner with Finance and Leadership to evaluate monetization opportunities and business cases for new products and features.\nDefine success metrics and monitor revenue, adoption, retention, and profitability performance.\n\nGo-To-Market & Product Launches\nPartner with Marketing, Sales, Customer Success and Enablement teams to develop and execute go-to-market strategies.\nOwn launch planning, product positioning inputs, packaging recommendations, and rollout strategies.\nCreate and maintain product documentation, launch materials and internal enablement resources.\nMeasure launch performance and drive continuous improvements based on customer feedback and business results.\n\nData & Customer Insights\nUse customer feedback, usage analytics, experimentation, and market research to inform product decisions.\nDefine and track key KPIs related to adoption, engagement, revenue, billing accuracy, delivery performance, and customer satisfaction.\nInvestigate product performance, operational issues, and growth opportunities through data-driven analysis.\nConduct customer interviews and collaborate with stakeholders to identify unmet needs and validate solutions.\n\nCross-Functional Leadership\nDrive alignment on priorities, dependencies, timelines and business objectives.\nHelp establish best practices for product management, planning, execution, and operational excellence.\n\nRequirement:\n7+ years of Product Management experience in SaaS, platform, fintech, telecom, CPaaS or related technology environments.\nProven track record of shipping and scaling customer-facing and platform products from concept to launch.\nExperience managing product roadmaps, prioritisation frameworks, and cross-functional delivery processes.\nStrong understanding of product discovery, customer research, experimentation, and data-driven decision making.\nExperience developing go-to-market plans and partnering with Marketing, Sales and Customer Success teams on successful product launches.\nDemonstrated experience working on pricing, packaging, monetisation, or usage-based business models.\nAbility to balance customer needs, technical constraints, and business objectives when making product decisions.\nStrong analytical skills with experience leveraging SQL, BI tools, dashboards, or product analytics platforms.\nExcellent written and verbal communication skills, with the ability to influence stakeholders at all levels.\nComfortable operating in fast-paced, highly collaborative environments with multiple concurrent initiatives.\nStrong ownership mindset with a bias toward execution, accountability and measurable outcomes.\n\nNice-to-Have\nExperience with CPaaS, telecommunications, messaging, voice platforms, or communication infrastructure products.\nFamiliarity with usage-based billing systems, reconciliation processes, and subscription monetization models.\nExperience working with pricing optimization, margin analysis and revenue growth initiatives.\nKnowledge of communication providers, carrier ecosystems, routing frameworks, and messaging compliance requirements.\nExperience with Chargebee, Stripe Billing, NetSuite, or similar billing and financial systems.\nStrong technical fluency around APIs, event-driven systems, data pipelines, and platform architectures.\nExperience operating in remote, globally distributed teams.\nPrior experience in high-growth B2B SaaS companies serving SMBs, agencies, or enterprise customers.\n","description":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></div>\n<div><strong><br>Product:<br></strong>HighLevel’s Phone Platform powers the communication infrastructure used by millions of businesses across our ecosystem. The platform enables businesses to acquire and manage phone numbers, send and receive messages, make and receive calls, track communication usage, and monetize communication services at scale.The product sits at the intersection of communications, billing, and platform infrastructure, supporting voice, SMS, MMS, WhatsApp, and future communication channels across multiple global providers. It is responsible for ensuring reliable message and call delivery, intelligent routing, account provisioning, usage metering, billing accuracy, compliance, and profitability.As HighLevel continues to expand globally, the Phone Platform plays a critical role in delivering scalable communication capabilities, optimizing costs, improving margins, and enabling new monetization opportunities for agencies and businesses worldwide. The team operates at the core of HighLevel’s growth engine, building products that directly impact customer adoption, platform revenue, and overall business performance.<br><br><strong>Role Overview:<br></strong>As a <strong>Senior Product Manager for Phone Platform</strong>, you will partner closely with the Product Leadership to drive the strategy, execution and growth of HighLevel’s communication and monetisation platform.You will play a critical role in shaping and delivering products across voice, messaging, billing, pricing and account lifecycle management while ensuring alignment with company goals, customer needs and business outcomes. This role requires a strong operator who can move seamlessly between roadmap planning, customer discovery, go-to-market execution, pricing strategy and hands-on product delivery.You will collaborate with Engineering, Design, Finance, Revenue Operations, Marketing, Sales, and Customer Success teams to bring new platform capabilities to market, optimise monetisation, and improve the reliability and scalability of HighLevel’s communications ecosystem.This is an i<strong>deal role for a product manager who combines strong execution skills with commercial thinking </strong>and enjoys working on technically complex products that directly impact customer growth, platform economics, and company revenue.<br><br><strong>Key Responsibilities<br><br></strong><strong>Product Strategy &amp; Execution</strong>\n<ul>\n<li>Partner with product leadership to define and execute the roadmap for HighLevel’s CPaaS, Billing and Phone Platform products.</li>\n<li>Translate strategic objectives into actionable product plans, milestones and measurable outcomes.</li>\n<li>Be part of the team driving end-to-end product development from discovery and validation through launch and post-release optimisation.</li>\n<li>Own roadmap grooming, prioritization, backlog management and sprint planning activities across multiple initiatives.</li>\n<li>Collaborate closely with Engineering and Design to deliver scalable, high-quality platform capabilities.</li>\n</ul>\n<strong style=\"font-size: 16px;\">&nbsp;<br></strong><strong>Communication Platform &amp; Billing</strong>\n<ul>\n<li>Contribute to the evolution of HighLevel’s communications infrastructure, including messaging, voice, number management, routing and usage tracking.</li>\n<li>Define and improve billing workflows, usage metering, reconciliation processes and customer-facing billing experiences.</li>\n<li>Partner with Finance and Revenue Operations to ensure billing accuracy, margin visibility and operational efficiency.</li>\n<li>Support initiatives related to provider management, routing optimization, cost reduction and service reliability.</li>\n</ul>\n<strong style=\"font-size: 16px;\"><br>&nbsp;</strong><strong>Pricing &amp; Monetization</strong>\n<ul>\n<li>Develop and maintain pricing strategies across communication products and platform services.</li>\n<li>Analyze usage patterns, customer segments, margins and competitive positioning to recommend pricing improvements.</li>\n<li>Partner with Finance and Leadership to evaluate monetization opportunities and business cases for new products and features.</li>\n<li>Define success metrics and monitor revenue, adoption, retention, and profitability performance.<br><br></li>\n</ul>\n<h3><strong>Go-To-Market &amp; Product Launches</strong></h3>\n<ul>\n<li>Partner with Marketing, Sales, Customer Success and Enablement teams to develop and execute go-to-market strategies.</li>\n<li>Own launch planning, product positioning inputs, packaging recommendations, and rollout strategies.</li>\n<li>Create and maintain product documentation, launch materials and internal enablement resources.</li>\n<li>Measure launch performance and drive continuous improvements based on customer feedback and business results.</li>\n</ul>\n<strong><br>Data &amp; Customer Insights</strong>\n<ul>\n<li>Use customer feedback, usage analytics, experimentation, and market research to inform product decisions.</li>\n<li>Define and track key KPIs related to adoption, engagement, revenue, billing accuracy, delivery performance, and customer satisfaction.</li>\n<li>Investigate product performance, operational issues, and growth opportunities through data-driven analysis.</li>\n<li>Conduct customer interviews and collaborate with stakeholders to identify unmet needs and validate solutions.<br><br></li>\n</ul>\n<strong>Cross-Functional Leadership</strong>\n<ul>\n<li>Drive alignment on priorities, dependencies, timelines and business objectives.</li>\n<li>Help establish best practices for product management, planning, execution, and operational excellence.</li>\n</ul>\n<strong><br>Requirement:</strong>\n<ul>\n<li>7+ years of Product Management experience in SaaS, platform, fintech, telecom, CPaaS or related technology environments.</li>\n<li>Proven track record of shipping and scaling customer-facing and platform products from concept to launch.</li>\n<li>Experience managing product roadmaps, prioritisation frameworks, and cross-functional delivery processes.</li>\n<li>Strong understanding of product discovery, customer research, experimentation, and data-driven decision making.</li>\n<li>Experience developing go-to-market plans and partnering with Marketing, Sales and Customer Success teams on successful product launches.</li>\n<li>Demonstrated experience working on pricing, packaging, monetisation, or usage-based business models.</li>\n<li>Ability to balance customer needs, technical constraints, and business objectives when making product decisions.</li>\n<li>Strong analytical skills with experience leveraging SQL, BI tools, dashboards, or product analytics platforms.</li>\n<li>Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels.</li>\n<li>Comfortable operating in fast-paced, highly collaborative environments with multiple concurrent initiatives.</li>\n<li>Strong ownership mindset with a bias toward execution, accountability and measurable outcomes.</li>\n</ul>\n<strong><br>Nice-to-Have</strong>\n<ul>\n<li>Experience with CPaaS, telecommunications, messaging, voice platforms, or communication infrastructure products.</li>\n<li>Familiarity with usage-based billing systems, reconciliation processes, and subscription monetization models.</li>\n<li>Experience working with pricing optimization, margin analysis and revenue growth initiatives.</li>\n<li>Knowledge of communication providers, carrier ecosystems, routing frameworks, and messaging compliance requirements.</li>\n<li>Experience with Chargebee, Stripe Billing, NetSuite, or similar billing and financial systems.</li>\n<li>Strong technical fluency around APIs, event-driven systems, data pipelines, and platform architectures.</li>\n<li>Experience operating in remote, globally distributed teams.</li>\n<li>Prior experience in high-growth B2B SaaS companies serving SMBs, agencies, or enterprise customers.</li>\n</ul>\n</div>","id":"14d569ff-747a-4f46-86b7-64a0120d021c","lists":[],"text":"Sr. Product Manager - Phone Platform","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></div>\n<div><strong><br>Product:<br></strong>HighLevel&rsquo;s Phone Platform powers the communication infrastructure used by millions of businesses across our ecosystem. The platform enables businesses to acquire and manage phone numbers, send and receive messages, make and receive calls, track communication usage, and monetize communication services at scale.The product sits at the intersection of communications, billing, and platform infrastructure, supporting voice, SMS, MMS, WhatsApp, and future communication channels across multiple global providers. It is responsible for ensuring reliable message and call delivery, intelligent routing, account provisioning, usage metering, billing accuracy, compliance, and profitability.As HighLevel continues to expand globally, the Phone Platform plays a critical role in delivering scalable communication capabilities, optimizing costs, improving margins, and enabling new monetization opportunities for agencies and businesses worldwide. The team operates at the core of HighLevel&rsquo;s growth engine, building products that directly impact customer adoption, platform revenue, and overall business performance.<br><br><strong>Role Overview:<br></strong>As a <strong>Senior Product Manager for Phone Platform</strong>, you will partner closely with the Product Leadership to drive the strategy, execution and growth of HighLevel&rsquo;s communication and monetisation platform.You will play a critical role in shaping and delivering products across voice, messaging, billing, pricing and account lifecycle management while ensuring alignment with company goals, customer needs and business outcomes. This role requires a strong operator who can move seamlessly between roadmap planning, customer discovery, go-to-market execution, pricing strategy and hands-on product delivery.You will collaborate with Engineering, Design, Finance, Revenue Operations, Marketing, Sales, and Customer Success teams to bring new platform capabilities to market, optimise monetisation, and improve the reliability and scalability of HighLevel&rsquo;s communications ecosystem.This is an i<strong>deal role for a product manager who combines strong execution skills with commercial thinking </strong>and enjoys working on technically complex products that directly impact customer growth, platform economics, and company revenue.<br><br><strong>Key Responsibilities<br><br></strong><strong>Product Strategy &amp; Execution</strong>\n<ul>\n<li>Partner with product leadership to define and execute the roadmap for HighLevel&rsquo;s CPaaS, Billing and Phone Platform products.</li>\n<li>Translate strategic objectives into actionable product plans, milestones and measurable outcomes.</li>\n<li>Be part of the team driving end-to-end product development from discovery and validation through launch and post-release optimisation.</li>\n<li>Own roadmap grooming, prioritization, backlog management and sprint planning activities across multiple initiatives.</li>\n<li>Collaborate closely with Engineering and Design to deliver scalable, high-quality platform capabilities.</li>\n</ul>\n<strong style=\"font-size: 16px;\">&nbsp;<br></strong><strong>Communication Platform &amp; Billing</strong>\n<ul>\n<li>Contribute to the evolution of HighLevel&rsquo;s communications infrastructure, including messaging, voice, number management, routing and usage tracking.</li>\n<li>Define and improve billing workflows, usage metering, reconciliation processes and customer-facing billing experiences.</li>\n<li>Partner with Finance and Revenue Operations to ensure billing accuracy, margin visibility and operational efficiency.</li>\n<li>Support initiatives related to provider management, routing optimization, cost reduction and service reliability.</li>\n</ul>\n<strong style=\"font-size: 16px;\"><br>&nbsp;</strong><strong>Pricing &amp; Monetization</strong>\n<ul>\n<li>Develop and maintain pricing strategies across communication products and platform services.</li>\n<li>Analyze usage patterns, customer segments, margins and competitive positioning to recommend pricing improvements.</li>\n<li>Partner with Finance and Leadership to evaluate monetization opportunities and business cases for new products and features.</li>\n<li>Define success metrics and monitor revenue, adoption, retention, and profitability performance.<br><br></li>\n</ul>\n<h3><strong>Go-To-Market &amp; Product Launches</strong></h3>\n<ul>\n<li>Partner with Marketing, Sales, Customer Success and Enablement teams to develop and execute go-to-market strategies.</li>\n<li>Own launch planning, product positioning inputs, packaging recommendations, and rollout strategies.</li>\n<li>Create and maintain product documentation, launch materials and internal enablement resources.</li>\n<li>Measure launch performance and drive continuous improvements based on customer feedback and business results.</li>\n</ul>\n<strong><br>Data &amp; Customer Insights</strong>\n<ul>\n<li>Use customer feedback, usage analytics, experimentation, and market research to inform product decisions.</li>\n<li>Define and track key KPIs related to adoption, engagement, revenue, billing accuracy, delivery performance, and customer satisfaction.</li>\n<li>Investigate product performance, operational issues, and growth opportunities through data-driven analysis.</li>\n<li>Conduct customer interviews and collaborate with stakeholders to identify unmet needs and validate solutions.<br><br></li>\n</ul>\n<strong>Cross-Functional Leadership</strong>\n<ul>\n<li>Drive alignment on priorities, dependencies, timelines and business objectives.</li>\n<li>Help establish best practices for product management, planning, execution, and operational excellence.</li>\n</ul>\n<strong><br>Requirement:</strong>\n<ul>\n<li>7+ years of Product Management experience in SaaS, platform, fintech, telecom, CPaaS or related technology environments.</li>\n<li>Proven track record of shipping and scaling customer-facing and platform products from concept to launch.</li>\n<li>Experience managing product roadmaps, prioritisation frameworks, and cross-functional delivery processes.</li>\n<li>Strong understanding of product discovery, customer research, experimentation, and data-driven decision making.</li>\n<li>Experience developing go-to-market plans and partnering with Marketing, Sales and Customer Success teams on successful product launches.</li>\n<li>Demonstrated experience working on pricing, packaging, monetisation, or usage-based business models.</li>\n<li>Ability to balance customer needs, technical constraints, and business objectives when making product decisions.</li>\n<li>Strong analytical skills with experience leveraging SQL, BI tools, dashboards, or product analytics platforms.</li>\n<li>Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels.</li>\n<li>Comfortable operating in fast-paced, highly collaborative environments with multiple concurrent initiatives.</li>\n<li>Strong ownership mindset with a bias toward execution, accountability and measurable outcomes.</li>\n</ul>\n<strong><br>Nice-to-Have</strong>\n<ul>\n<li>Experience with CPaaS, telecommunications, messaging, voice platforms, or communication infrastructure products.</li>\n<li>Familiarity with usage-based billing systems, reconciliation processes, and subscription monetization models.</li>\n<li>Experience working with pricing optimization, margin analysis and revenue growth initiatives.</li>\n<li>Knowledge of communication providers, carrier ecosystems, routing frameworks, and messaging compliance requirements.</li>\n<li>Experience with Chargebee, Stripe Billing, NetSuite, or similar billing and financial systems.</li>\n<li>Strong technical fluency around APIs, event-driven systems, data pipelines, and platform architectures.</li>\n<li>Experience operating in remote, globally distributed teams.</li>\n<li>Prior experience in high-growth B2B SaaS companies serving SMBs, agencies, or enterprise customers.</li>\n</ul>\n</div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nProduct:HighLevel’s Phone Platform powers the communication infrastructure used by millions of businesses across our ecosystem. The platform enables businesses to acquire and manage phone numbers, send and receive messages, make and receive calls, track communication usage, and monetize communication services at scale.The product sits at the intersection of communications, billing, and platform infrastructure, supporting voice, SMS, MMS, WhatsApp, and future communication channels across multiple global providers. It is responsible for ensuring reliable message and call delivery, intelligent routing, account provisioning, usage metering, billing accuracy, compliance, and profitability.As HighLevel continues to expand globally, the Phone Platform plays a critical role in delivering scalable communication capabilities, optimizing costs, improving margins, and enabling new monetization opportunities for agencies and businesses worldwide. The team operates at the core of HighLevel’s growth engine, building products that directly impact customer adoption, platform revenue, and overall business performance.\n\nRole Overview:As a Senior Product Manager for Phone Platform, you will partner closely with the Product Leadership to drive the strategy, execution and growth of HighLevel’s communication and monetisation platform.You will play a critical role in shaping and delivering products across voice, messaging, billing, pricing and account lifecycle management while ensuring alignment with company goals, customer needs and business outcomes. This role requires a strong operator who can move seamlessly between roadmap planning, customer discovery, go-to-market execution, pricing strategy and hands-on product delivery.You will collaborate with Engineering, Design, Finance, Revenue Operations, Marketing, Sales, and Customer Success teams to bring new platform capabilities to market, optimise monetisation, and improve the reliability and scalability of HighLevel’s communications ecosystem.This is an ideal role for a product manager who combines strong execution skills with commercial thinking and enjoys working on technically complex products that directly impact customer growth, platform economics, and company revenue.\n\nKey Responsibilities\nProduct Strategy & Execution\nPartner with product leadership to define and execute the roadmap for HighLevel’s CPaaS, Billing and Phone Platform products.\nTranslate strategic objectives into actionable product plans, milestones and measurable outcomes.\nBe part of the team driving end-to-end product development from discovery and validation through launch and post-release optimisation.\nOwn roadmap grooming, prioritization, backlog management and sprint planning activities across multiple initiatives.\nCollaborate closely with Engineering and Design to deliver scalable, high-quality platform capabilities.\n Communication Platform & Billing\nContribute to the evolution of HighLevel’s communications infrastructure, including messaging, voice, number management, routing and usage tracking.\nDefine and improve billing workflows, usage metering, reconciliation processes and customer-facing billing experiences.\nPartner with Finance and Revenue Operations to ensure billing accuracy, margin visibility and operational efficiency.\nSupport initiatives related to provider management, routing optimization, cost reduction and service reliability.\n\n Pricing & Monetization\nDevelop and maintain pricing strategies across communication products and platform services.\nAnalyze usage patterns, customer segments, margins and competitive positioning to recommend pricing improvements.\nPartner with Finance and Leadership to evaluate monetization opportunities and business cases for new products and features.\nDefine success metrics and monitor revenue, adoption, retention, and profitability performance.\n\nGo-To-Market & Product Launches\nPartner with Marketing, Sales, Customer Success and Enablement teams to develop and execute go-to-market strategies.\nOwn launch planning, product positioning inputs, packaging recommendations, and rollout strategies.\nCreate and maintain product documentation, launch materials and internal enablement resources.\nMeasure launch performance and drive continuous improvements based on customer feedback and business results.\n\nData & Customer Insights\nUse customer feedback, usage analytics, experimentation, and market research to inform product decisions.\nDefine and track key KPIs related to adoption, engagement, revenue, billing accuracy, delivery performance, and customer satisfaction.\nInvestigate product performance, operational issues, and growth opportunities through data-driven analysis.\nConduct customer interviews and collaborate with stakeholders to identify unmet needs and validate solutions.\n\nCross-Functional Leadership\nDrive alignment on priorities, dependencies, timelines and business objectives.\nHelp establish best practices for product management, planning, execution, and operational excellence.\n\nRequirement:\n7+ years of Product Management experience in SaaS, platform, fintech, telecom, CPaaS or related technology environments.\nProven track record of shipping and scaling customer-facing and platform products from concept to launch.\nExperience managing product roadmaps, prioritisation frameworks, and cross-functional delivery processes.\nStrong understanding of product discovery, customer research, experimentation, and data-driven decision making.\nExperience developing go-to-market plans and partnering with Marketing, Sales and Customer Success teams on successful product launches.\nDemonstrated experience working on pricing, packaging, monetisation, or usage-based business models.\nAbility to balance customer needs, technical constraints, and business objectives when making product decisions.\nStrong analytical skills with experience leveraging SQL, BI tools, dashboards, or product analytics platforms.\nExcellent written and verbal communication skills, with the ability to influence stakeholders at all levels.\nComfortable operating in fast-paced, highly collaborative environments with multiple concurrent initiatives.\nStrong ownership mindset with a bias toward execution, accountability and measurable outcomes.\n\nNice-to-Have\nExperience with CPaaS, telecommunications, messaging, voice platforms, or communication infrastructure products.\nFamiliarity with usage-based billing systems, reconciliation processes, and subscription monetization models.\nExperience working with pricing optimization, margin analysis and revenue growth initiatives.\nKnowledge of communication providers, carrier ecosystems, routing frameworks, and messaging compliance requirements.\nExperience with Chargebee, Stripe Billing, NetSuite, or similar billing and financial systems.\nStrong technical fluency around APIs, event-driven systems, data pipelines, and platform architectures.\nExperience operating in remote, globally distributed teams.\nPrior experience in high-growth B2B SaaS companies serving SMBs, agencies, or enterprise customers.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/14d569ff-747a-4f46-86b7-64a0120d021c","applyUrl":"https://jobs.lever.co/gohighlevel/14d569ff-747a-4f46-86b7-64a0120d021c/apply"},{"additionalPlain":"Equal Employment Opportunity InformationThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\n \nWe encourage you to review our Privacy Policy before submitting your application\n \n \n#LI-PS2\n","additional":"<p><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information<br></strong><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br></span></p>\n<p>&nbsp;</p>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<p><span style=\"font-size: 15px;\">#LI-PS2</span></p>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1765812471498,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nRole Overview\n \nWe’re looking for a Senior Product Manager to lead the strategy and execution for our recommendation systems, Boosts (cross-promotion), and Ads monetization initiatives. \n \nYou’ll own the end-to-end product vision for how creators, publishers, and businesses grow and monetize their audience across our platform – inspired by ecosystems like Substack, Beehiiv, and their recommendation/ads networks – and turn that into a coherent roadmap and shipped outcomes. This is a highly strategic role with massive impact on revenue, creator growth, and network effects. \n \nWhat You’ll Own\n \nStrategy & Vision: \n - Own the north-star vision and roadmap for: \n - Subscriber/content recommendations surfaces\n - Boosts / cross-promotion marketplace\n - Ads monetization (on-network and partner inventory)\n - Translate company strategy into clear, measurable product outcomes (e.g. revenue per subscriber, LTV, ARPU, activation & retention).\n - Map and deeply understand the ecosystem: creators, advertisers, agencies, and end readers/customers.\n \nRecommendations – New Format & Growth Engine: \n - Define and evolve a recommendation system that helps users discover the most relevant content, creators, and offers.\n - Partner with Data/ML to \n - Design ranking & recommendation algorithms\n - Define training data needs and feedback loops\n - Ship experiments that improve click-through, conversion, and downstream value.\n - Own the UX of recommendation surfaces (widgets, feeds, carousels, in-product placements) to balance growth, user value, and trust.\n - Build experimentation and measurement frameworks for A/B tests and multi-variant experiments around recommendations.\n \nMonetize (Boosts)\n- Cross-Promotion MarketplaceOwn the Boosts product: a marketplace where creators/brands can promote each other, grow lists, and drive incremental subscribers/customers.\n- Define matching logic, pricing/credits models, eligibility rules, and quality/reputation signals.\n- Design simple but powerful flows for: Buying and managing boosts, Approving/reviewing partners, Monitoring performance (CPC, CPA, net new subs, ROI).\n- Ensure the marketplace has the right guardrails to prevent abuse, spam, and low-quality promotion.\n \nExecution & Cross-Functional Leadership\n- Translate vision and PRDs (Recommendations – New Format, Monitize Boosts, Monitize Ads, etc.) into prioritized, outcome-driven roadmaps.\n- Run structured discovery: interviews, prototypes, data deep-dives, and competitive analysis (Substack, Beehiiv, etc.).\n- Collaborate closely with:\n - Engineering to plan, scope, and deliver high-quality releases\n - Design to create intuitive, scalable UX\n - Data to instrument metrics and build robust dashboards\n - Sales/CS/Marketing to shape GTM, positioning, and feedback loops\n- Drive alignment and narrative: clearly communicate tradeoffs, decisions, and progress to stakeholders and leadership.\n \nWhat You’ll Bring\n \n- 6+ years in Product Management\n- Experience in one or more of:\n - Recommendations / personalization / ML-driven products\n - Ads platforms or ad networks\n - Marketplaces or cross-promotion/growth products\n - Creator platforms, email/newsletters, or content networks (Substack, Beehiiv, etc.).\n- Strong analytical and technical fluency: Comfortable working with Data/ML teams, Can define robust metrics and experimentation plans, Can reason about system design, APIs, and data flows at a high level.\n- Proven track record of moving key business metrics (revenue, ARPU, activation, retention, engagement).\n- Demonstrated ability to lead without authority, influence cross-functional partners, and drive alignment across product, engineering, and GTM.\n- Excellent written and verbal communication; can create crisp narratives for both executive stakeholders and individual contributors.\n \nHow Success Will Be Measured (First 12 Months)\n \n- A clear, aligned 12–18 month roadmap for recommendations, Boosts, and Ads is defined and in execution.\n- Meaningful improvements in:\n - Recommendation performance (CTR, conversion, downstream LTV)\n - Boosts marketplace health (volume, match quality, ROI for participants)\n - Ads monetization metrics (revenue, RPM, fill, advertiser retention)\n- Strong internal adoption and understanding of these products by Sales, CS, and Marketing.\n- You are seen as the single-threaded owner and strategic leader for this domain.\n","description":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span><br><br></div>\n<div><strong style=\"font-size: 16px;\">Role Overview</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We’re looking for a Senior Product Manager to lead the strategy and execution for our recommendation systems, Boosts (cross-promotion), and Ads monetization initiatives. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You’ll own the end-to-end product vision for how creators, publishers, and businesses grow and monetize their audience across our platform – inspired by ecosystems like Substack, Beehiiv, and their recommendation/ads networks – and turn that into a coherent roadmap and shipped outcomes. This is a highly strategic role with massive impact on revenue, creator growth, and network effects. </span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You’ll Own</strong></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Strategy &amp; Vision: </strong></div>\n<div><span style=\"font-size: 16px;\"> - Own the north-star vision and roadmap for: </span></div>\n<div><span style=\"font-size: 16px;\"> - Subscriber/content recommendations surfaces</span></div>\n<div><span style=\"font-size: 16px;\"> - Boosts / cross-promotion marketplace</span></div>\n<div><span style=\"font-size: 16px;\"> - Ads monetization (on-network and partner inventory)</span></div>\n<div><span style=\"font-size: 16px;\"> - Translate company strategy into clear, measurable product outcomes (e.g. revenue per subscriber, LTV, ARPU, activation &amp; retention).</span></div>\n<div><span style=\"font-size: 16px;\"> - Map and deeply understand the ecosystem: creators, advertisers, agencies, and end readers/customers.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Recommendations – New Format &amp; Growth Engine: </strong></div>\n<div><span style=\"font-size: 16px;\"> - Define and evolve a recommendation system that helps users discover the most relevant content, creators, and offers.</span></div>\n<div><span style=\"font-size: 16px;\"> - Partner with Data/ML to </span></div>\n<div><span style=\"font-size: 16px;\"> - Design ranking &amp; recommendation algorithms</span></div>\n<div><span style=\"font-size: 16px;\"> - Define training data needs and feedback loops</span></div>\n<div><span style=\"font-size: 16px;\"> - Ship experiments that improve click-through, conversion, and downstream value.</span></div>\n<div><span style=\"font-size: 16px;\"> - Own the UX of recommendation surfaces (widgets, feeds, carousels, in-product placements) to balance growth, user value, and trust.</span></div>\n<div><span style=\"font-size: 16px;\"> - Build experimentation and measurement frameworks for A/B tests and multi-variant experiments around recommendations.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Monetize (Boosts)</strong></div>\n<div><span style=\"font-size: 16px;\">- Cross-Promotion MarketplaceOwn the Boosts product: a marketplace where creators/brands can promote each other, grow lists, and drive incremental subscribers/customers.</span></div>\n<div><span style=\"font-size: 16px;\">- Define matching logic, pricing/credits models, eligibility rules, and quality/reputation signals.</span></div>\n<div><span style=\"font-size: 16px;\">- Design simple but powerful flows for: Buying and managing boosts, Approving/reviewing partners, Monitoring performance (CPC, CPA, net new subs, ROI).</span></div>\n<div><span style=\"font-size: 16px;\">- Ensure the marketplace has the right guardrails to prevent abuse, spam, and low-quality promotion.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Execution &amp; Cross-Functional Leadership</strong></div>\n<div><span style=\"font-size: 16px;\">- Translate vision and PRDs (Recommendations – New Format, Monitize Boosts, Monitize Ads, etc.) into prioritized, outcome-driven roadmaps.</span></div>\n<div><span style=\"font-size: 16px;\">- Run structured discovery: interviews, prototypes, data deep-dives, and competitive analysis (Substack, Beehiiv, etc.).</span></div>\n<div><span style=\"font-size: 16px;\">- Collaborate closely with:</span></div>\n<div><span style=\"font-size: 16px;\"> - Engineering to plan, scope, and deliver high-quality releases</span></div>\n<div><span style=\"font-size: 16px;\"> - Design to create intuitive, scalable UX</span></div>\n<div><span style=\"font-size: 16px;\"> - Data to instrument metrics and build robust dashboards</span></div>\n<div><span style=\"font-size: 16px;\"> - Sales/CS/Marketing to shape GTM, positioning, and feedback loops</span></div>\n<div><span style=\"font-size: 16px;\">- Drive alignment and narrative: clearly communicate tradeoffs, decisions, and progress to stakeholders and leadership.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You’ll Bring</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">- 6+ years in Product Management</span></div>\n<div><span style=\"font-size: 16px;\">- Experience in one or more of:</span></div>\n<div><span style=\"font-size: 16px;\"> - Recommendations / personalization / ML-driven products</span></div>\n<div><span style=\"font-size: 16px;\"> - Ads platforms or ad networks</span></div>\n<div><span style=\"font-size: 16px;\"> - Marketplaces or cross-promotion/growth products</span></div>\n<div><span style=\"font-size: 16px;\"> - Creator platforms, email/newsletters, or content networks (Substack, Beehiiv, etc.).</span></div>\n<div><span style=\"font-size: 16px;\">- Strong analytical and technical fluency: Comfortable working with Data/ML teams, Can define robust metrics and experimentation plans, Can reason about system design, APIs, and data flows at a high level.</span></div>\n<div><span style=\"font-size: 16px;\">- Proven track record of moving key business metrics (revenue, ARPU, activation, retention, engagement).</span></div>\n<div><span style=\"font-size: 16px;\">- Demonstrated ability to lead without authority, influence cross-functional partners, and drive alignment across product, engineering, and GTM.</span></div>\n<div><span style=\"font-size: 16px;\">- Excellent written and verbal communication; can create crisp narratives for both executive stakeholders and individual contributors.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">How Success Will Be Measured (First 12 Months)</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">- A clear, aligned 12–18 month roadmap for recommendations, Boosts, and Ads is defined and in execution.</span></div>\n<div><span style=\"font-size: 16px;\">- Meaningful improvements in:</span></div>\n<div><span style=\"font-size: 16px;\"> - Recommendation performance (CTR, conversion, downstream LTV)</span></div>\n<div><span style=\"font-size: 16px;\"> - Boosts marketplace health (volume, match quality, ROI for participants)</span></div>\n<div><span style=\"font-size: 16px;\"> - Ads monetization metrics (revenue, RPM, fill, advertiser retention)</span></div>\n<div><span style=\"font-size: 16px;\">- Strong internal adoption and understanding of these products by Sales, CS, and Marketing.</span></div>\n<div><span style=\"font-size: 16px;\">- You are seen as the single-threaded owner and strategic leader for this domain.</span></div>","id":"fd9d8293-e068-4173-b978-7f9cee8fcd59","lists":[],"text":"Sr. Product Manager - Recommendations, Boosts & Ads Monetization","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span><br><br></div>\n<div><strong style=\"font-size: 16px;\">Role Overview</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We&rsquo;re looking for a Senior Product Manager to lead the strategy and execution for our recommendation systems, Boosts (cross-promotion), and Ads monetization initiatives. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You&rsquo;ll own the end-to-end product vision for how creators, publishers, and businesses grow and monetize their audience across our platform &ndash; inspired by ecosystems like Substack, Beehiiv, and their recommendation/ads networks &ndash; and turn that into a coherent roadmap and shipped outcomes. This is a highly strategic role with massive impact on revenue, creator growth, and network effects. </span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You&rsquo;ll Own</strong></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Strategy &amp; Vision: </strong></div>\n<div><span style=\"font-size: 16px;\"> - Own the north-star vision and roadmap for: </span></div>\n<div><span style=\"font-size: 16px;\"> - Subscriber/content recommendations surfaces</span></div>\n<div><span style=\"font-size: 16px;\"> - Boosts / cross-promotion marketplace</span></div>\n<div><span style=\"font-size: 16px;\"> - Ads monetization (on-network and partner inventory)</span></div>\n<div><span style=\"font-size: 16px;\"> - Translate company strategy into clear, measurable product outcomes (e.g. revenue per subscriber, LTV, ARPU, activation &amp; retention).</span></div>\n<div><span style=\"font-size: 16px;\"> - Map and deeply understand the ecosystem: creators, advertisers, agencies, and end readers/customers.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Recommendations &ndash; New Format &amp; Growth Engine: </strong></div>\n<div><span style=\"font-size: 16px;\"> - Define and evolve a recommendation system that helps users discover the most relevant content, creators, and offers.</span></div>\n<div><span style=\"font-size: 16px;\"> - Partner with Data/ML to </span></div>\n<div><span style=\"font-size: 16px;\"> - Design ranking &amp; recommendation algorithms</span></div>\n<div><span style=\"font-size: 16px;\"> - Define training data needs and feedback loops</span></div>\n<div><span style=\"font-size: 16px;\"> - Ship experiments that improve click-through, conversion, and downstream value.</span></div>\n<div><span style=\"font-size: 16px;\"> - Own the UX of recommendation surfaces (widgets, feeds, carousels, in-product placements) to balance growth, user value, and trust.</span></div>\n<div><span style=\"font-size: 16px;\"> - Build experimentation and measurement frameworks for A/B tests and multi-variant experiments around recommendations.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Monetize (Boosts)</strong></div>\n<div><span style=\"font-size: 16px;\">- Cross-Promotion MarketplaceOwn the Boosts product: a marketplace where creators/brands can promote each other, grow lists, and drive incremental subscribers/customers.</span></div>\n<div><span style=\"font-size: 16px;\">- Define matching logic, pricing/credits models, eligibility rules, and quality/reputation signals.</span></div>\n<div><span style=\"font-size: 16px;\">- Design simple but powerful flows for: Buying and managing boosts, Approving/reviewing partners, Monitoring performance (CPC, CPA, net new subs, ROI).</span></div>\n<div><span style=\"font-size: 16px;\">- Ensure the marketplace has the right guardrails to prevent abuse, spam, and low-quality promotion.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Execution &amp; Cross-Functional Leadership</strong></div>\n<div><span style=\"font-size: 16px;\">- Translate vision and PRDs (Recommendations &ndash; New Format, Monitize Boosts, Monitize Ads, etc.) into prioritized, outcome-driven roadmaps.</span></div>\n<div><span style=\"font-size: 16px;\">- Run structured discovery: interviews, prototypes, data deep-dives, and competitive analysis (Substack, Beehiiv, etc.).</span></div>\n<div><span style=\"font-size: 16px;\">- Collaborate closely with:</span></div>\n<div><span style=\"font-size: 16px;\"> - Engineering to plan, scope, and deliver high-quality releases</span></div>\n<div><span style=\"font-size: 16px;\"> - Design to create intuitive, scalable UX</span></div>\n<div><span style=\"font-size: 16px;\"> - Data to instrument metrics and build robust dashboards</span></div>\n<div><span style=\"font-size: 16px;\"> - Sales/CS/Marketing to shape GTM, positioning, and feedback loops</span></div>\n<div><span style=\"font-size: 16px;\">- Drive alignment and narrative: clearly communicate tradeoffs, decisions, and progress to stakeholders and leadership.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You&rsquo;ll Bring</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">- 6+ years in Product Management</span></div>\n<div><span style=\"font-size: 16px;\">- Experience in one or more of:</span></div>\n<div><span style=\"font-size: 16px;\"> - Recommendations / personalization / ML-driven products</span></div>\n<div><span style=\"font-size: 16px;\"> - Ads platforms or ad networks</span></div>\n<div><span style=\"font-size: 16px;\"> - Marketplaces or cross-promotion/growth products</span></div>\n<div><span style=\"font-size: 16px;\"> - Creator platforms, email/newsletters, or content networks (Substack, Beehiiv, etc.).</span></div>\n<div><span style=\"font-size: 16px;\">- Strong analytical and technical fluency: Comfortable working with Data/ML teams, Can define robust metrics and experimentation plans, Can reason about system design, APIs, and data flows at a high level.</span></div>\n<div><span style=\"font-size: 16px;\">- Proven track record of moving key business metrics (revenue, ARPU, activation, retention, engagement).</span></div>\n<div><span style=\"font-size: 16px;\">- Demonstrated ability to lead without authority, influence cross-functional partners, and drive alignment across product, engineering, and GTM.</span></div>\n<div><span style=\"font-size: 16px;\">- Excellent written and verbal communication; can create crisp narratives for both executive stakeholders and individual contributors.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">How Success Will Be Measured (First 12 Months)</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">- A clear, aligned 12&ndash;18 month roadmap for recommendations, Boosts, and Ads is defined and in execution.</span></div>\n<div><span style=\"font-size: 16px;\">- Meaningful improvements in:</span></div>\n<div><span style=\"font-size: 16px;\"> - Recommendation performance (CTR, conversion, downstream LTV)</span></div>\n<div><span style=\"font-size: 16px;\"> - Boosts marketplace health (volume, match quality, ROI for participants)</span></div>\n<div><span style=\"font-size: 16px;\"> - Ads monetization metrics (revenue, RPM, fill, advertiser retention)</span></div>\n<div><span style=\"font-size: 16px;\">- Strong internal adoption and understanding of these products by Sales, CS, and Marketing.</span></div>\n<div><span style=\"font-size: 16px;\">- You are seen as the single-threaded owner and strategic leader for this domain.</span></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nRole Overview\n \nWe’re looking for a Senior Product Manager to lead the strategy and execution for our recommendation systems, Boosts (cross-promotion), and Ads monetization initiatives. \n \nYou’ll own the end-to-end product vision for how creators, publishers, and businesses grow and monetize their audience across our platform – inspired by ecosystems like Substack, Beehiiv, and their recommendation/ads networks – and turn that into a coherent roadmap and shipped outcomes. This is a highly strategic role with massive impact on revenue, creator growth, and network effects. \n \nWhat You’ll Own\n \nStrategy & Vision: \n - Own the north-star vision and roadmap for: \n - Subscriber/content recommendations surfaces\n - Boosts / cross-promotion marketplace\n - Ads monetization (on-network and partner inventory)\n - Translate company strategy into clear, measurable product outcomes (e.g. revenue per subscriber, LTV, ARPU, activation & retention).\n - Map and deeply understand the ecosystem: creators, advertisers, agencies, and end readers/customers.\n \nRecommendations – New Format & Growth Engine: \n - Define and evolve a recommendation system that helps users discover the most relevant content, creators, and offers.\n - Partner with Data/ML to \n - Design ranking & recommendation algorithms\n - Define training data needs and feedback loops\n - Ship experiments that improve click-through, conversion, and downstream value.\n - Own the UX of recommendation surfaces (widgets, feeds, carousels, in-product placements) to balance growth, user value, and trust.\n - Build experimentation and measurement frameworks for A/B tests and multi-variant experiments around recommendations.\n \nMonetize (Boosts)\n- Cross-Promotion MarketplaceOwn the Boosts product: a marketplace where creators/brands can promote each other, grow lists, and drive incremental subscribers/customers.\n- Define matching logic, pricing/credits models, eligibility rules, and quality/reputation signals.\n- Design simple but powerful flows for: Buying and managing boosts, Approving/reviewing partners, Monitoring performance (CPC, CPA, net new subs, ROI).\n- Ensure the marketplace has the right guardrails to prevent abuse, spam, and low-quality promotion.\n \nExecution & Cross-Functional Leadership\n- Translate vision and PRDs (Recommendations – New Format, Monitize Boosts, Monitize Ads, etc.) into prioritized, outcome-driven roadmaps.\n- Run structured discovery: interviews, prototypes, data deep-dives, and competitive analysis (Substack, Beehiiv, etc.).\n- Collaborate closely with:\n - Engineering to plan, scope, and deliver high-quality releases\n - Design to create intuitive, scalable UX\n - Data to instrument metrics and build robust dashboards\n - Sales/CS/Marketing to shape GTM, positioning, and feedback loops\n- Drive alignment and narrative: clearly communicate tradeoffs, decisions, and progress to stakeholders and leadership.\n \nWhat You’ll Bring\n \n- 6+ years in Product Management\n- Experience in one or more of:\n - Recommendations / personalization / ML-driven products\n - Ads platforms or ad networks\n - Marketplaces or cross-promotion/growth products\n - Creator platforms, email/newsletters, or content networks (Substack, Beehiiv, etc.).\n- Strong analytical and technical fluency: Comfortable working with Data/ML teams, Can define robust metrics and experimentation plans, Can reason about system design, APIs, and data flows at a high level.\n- Proven track record of moving key business metrics (revenue, ARPU, activation, retention, engagement).\n- Demonstrated ability to lead without authority, influence cross-functional partners, and drive alignment across product, engineering, and GTM.\n- Excellent written and verbal communication; can create crisp narratives for both executive stakeholders and individual contributors.\n \nHow Success Will Be Measured (First 12 Months)\n \n- A clear, aligned 12–18 month roadmap for recommendations, Boosts, and Ads is defined and in execution.\n- Meaningful improvements in:\n - Recommendation performance (CTR, conversion, downstream LTV)\n - Boosts marketplace health (volume, match quality, ROI for participants)\n - Ads monetization metrics (revenue, RPM, fill, advertiser retention)\n- Strong internal adoption and understanding of these products by Sales, CS, and Marketing.\n- You are seen as the single-threaded owner and strategic leader for this domain.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/fd9d8293-e068-4173-b978-7f9cee8fcd59","applyUrl":"https://jobs.lever.co/gohighlevel/fd9d8293-e068-4173-b978-7f9cee8fcd59/apply"},{"additionalPlain":"Equal Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n \n#LI-Remote #LI-AV1\n","additional":"<div>\n<div><strong>Equal Employment Opportunity Information</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>\n<div>&nbsp;</div>\n<div>#LI-Remote #LI-AV1</div>\n</div>","categories":{"commitment":"Employee India","department":"Product","location":"Delhi","team":"Product Management","allLocations":["Delhi"]},"createdAt":1777354981538,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the team\nThe Product team is responsible for driving lead generation and management of leads. We do this by building innovative products & features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labled brand. \nThe marketing products OS team focuses exclusively on products that can demonstrate lead generation and drive up engagement, adoption in target segments. This team handles multiple product areas including Dashboard and Reporting, Blogging, Social Planner, Email Marketing, Chat widget, Affiliate manager, Chat Widget, Template Library, Brand Boards etc.\nHighLevel is an exciting place to work as it gives adrenaline to build and help our user base.  \nWe take care of our team so our team can take care of our users\nIt’s never somebody else’s job - Take ownership as a company owner\nWe are passionately focussed on adding value for our users\nWe deliver fast using lean principles (Agile framework). We go to market in weeks instead of quarters\nA good innovative idea always gets tested and we deliver based on feedbacks\nWe embrace that improvement is constant and iterative.\nConstant Learning Growth graph - You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers\nWe are do-ers and go-getters to achieve team adoptions.\nRole Overview\nWe're looking for a Senior Product Manager to lead the strategy and execution for our Template Library, Brand Board, and Countdown Timer initiatives.\nYou'll own the end-to-end product vision for how agency owners, subaccount users, marketers, and end customers create on-brand assets at scale, codify their business DNA, and drive urgency-based conversions inside HighLevel — turning fragmented design assets, brand identity, and conversion tooling into a unified, AI-powered creation ecosystem that spans every product surface.\nThis is a highly strategic, cross-cutting role with outsized impact on time-to-value, agency monetization, brand consistency, and conversion lift — transforming three foundational platform capabilities into category-defining products that can replace best-in-class point solutions (Canva-class design surfaces, Google Pomelli-style brand systems, Deadline Funnel, and Elfsight).\n \nWhat You'll Own\n1. Strategy & Vision\nOwn the north-star vision and roadmap for:\nTemplate Library (multi-product, marketplace-ready, AI-enhanced creation engine)\nBrand Board (centralized business DNA that flows into every HighLevel product)\nCountdown Timer (multi-surface, dynamically synced, conversion-focused engagement primitive)\nTranslate company strategy into clear, measurable product outcomes (e.g., template adoption, agency template revenue, brand-board attach rate, cross-product asset reuse, timer-driven conversion lift, replacement of third-party tools like Deadline Funnel and Elfsight).\nMap and deeply understand the ecosystem: agency owners, agency designers/marketers, subaccount users, end customers, template creators (monetizing agencies), and enterprise stakeholders standardizing brand at scale.\n2.  Product Specific Responsibilities A. Template Library: Own the end-to-end vision for a multi-product template catalog spanning 12+ HighLevel surfaces, from niche-based discovery and agency template monetization to a Canva-class, AI-native creation engine — enabling users to generate, clone, and customize on-brand assets from a prompt or URL.\nB. Brand Board: Build and maintain HighLevel's single source of truth for business identity — capturing logos, colors, typography, and voice — and ensure those values propagate automatically across every product surface, with a roadmap toward AI-powered brand extraction, smart drift detection, and generative brand asset creation.\nC. Countdown Timer: Own a multi-surface conversion primitive that embeds across funnels, sites, and emails with dynamically synced urgency, expanding into a full conversion platform that replaces Deadline Funnel and Elfsight with evergreen timers, behavioral triggers, smart expiry actions, and measurable conversion analytics.\n3. Execution & Cross-Functional Leadership\nTranslate vision and PRDs (Template Library platform, Brand Board, Countdown Timer) into prioritized, outcome-driven roadmaps and shipped outcomes.\nRun structured discovery: customer interviews (agency owners, agency designers, end customers), prototype testing, workflow audits, and competitive analysis (Canva, Figma, Webflow templates, Google Pomelli, Deadline Funnel, Elfsight, and emerging AI design tools).\nCollaborate closely with:\nEngineering to plan, scope, and deliver platform-quality releases — especially given the cross-product integration surface area\nDesign to build intuitive, scalable UX for creation, brand setup, and timer configuration\nAI/ML to ship generative templates, brand extraction, and clone-any-asset capabilities\nData/Analytics to instrument metrics, prove conversion lift, and measure marketplace and adoption health\nSales/CS/Support to shape enablement, packaging, monetization mechanics, and feedback loops\nPartner/Marketplace teams for the agency template monetization motion (creator onboarding, payouts, governance)\nDrive alignment and narrative: clearly communicate tradeoffs, decisions, and progress to stakeholders and leadership.\nWhat You'll Bring\n8+ years in Product Management\nExperience in one or more of:\nTemplate, design, or creation products (Canva-class, Figma, Webflow, email/landing-page builders)\nBrand systems, design systems, or DAM (digital asset management) products\nMarketplace or creator-monetization platforms (template marketplaces, app stores, plugin ecosystems)\nConversion/marketing tools (timers, popups, personalization, A/B testing, urgency widgets)\nCross-product platform surfaces that integrate into many product areas\nStrong design and creation product sensibility — you have opinions about editor UX, \"make it mine\" flows, and what makes a creation product feel magical\nStrong analytical and technical fluency:\nComfortable partnering with Engineering/Data/AI on data flows, generative pipelines, and integration patterns\nCan define robust metrics for adoption, monetization, and conversion lift\nCan reason about APIs, embeds, multi-product integration, and scalable configuration frameworks\nProven track record of moving business metrics (adoption, retention, expansion, monetization, conversion)\nBonus: experience shipping AI-powered creation features, marketplace mechanics, or replacing established third-party tools with native capabilities\nDemonstrated ability to lead without authority, influence cross-functional partners, and drive alignment across Product, Engineering, Design, Data, AI, and GTM\nExcellent written and verbal communication; can create crisp narratives for executives and individual contributors\nHow Success Will Be Measured (First 12 Months)\nA clear, aligned 12–18 month roadmap for Template Library, Brand Board, and Countdown Timer is defined and in execution\nMeaningful improvements in:\nTemplate adoption and breadth (templates used per account, cross-product template usage, time-to-first-asset)\nAgency template monetization (creators onboarded, templates listed, GMV from agency-created templates)\nBrand Board attach and propagation (% of accounts with a completed Brand Board, % of assets created using Brand Board values, multi-product reuse)\nCountdown Timer adoption and impact (timers deployed across funnels/sites/emails, measurable conversion lift, displacement of Deadline Funnel/Elfsight usage among customers)\nAI feature adoption (usage of AI-generated templates, clone-any-asset, brand auto-extraction) — with a credible path to \"AI-first\" creation\nStrong internal adoption and understanding of these capabilities by Sales, CS, and Support (enablement, demos, consistent positioning)\n You are seen as the single-threaded owner and strategic leader for creation, brand, and conversion-engagement primitives across the platform\n","description":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></div>\n<div>&nbsp;</div>\n<div>\n<p><strong>About the team</strong></p>\n<p>The Product team is responsible for driving lead generation and management of leads. We do this by building innovative products &amp; features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labled brand.&nbsp;</p>\n<p>The marketing products OS team focuses exclusively on products that can demonstrate lead generation and drive up engagement, adoption in target segments. This team handles multiple product areas including Dashboard and Reporting, Blogging, Social Planner, Email Marketing, Chat widget, Affiliate manager, Chat Widget, Template Library, Brand Boards etc.</p>\n<p><strong><br></strong><strong>HighLevel is an exciting place to work as it gives adrenaline to build and help our user base.&nbsp;&nbsp;</strong></p>\n<ul>\n<li>\n<p>We take care of our team so our team can take care of our users</p>\n</li>\n<li>\n<p>It’s never somebody else’s job - Take ownership as a company owner</p>\n</li>\n<li>\n<p>We are passionately focussed on adding value for our users</p>\n</li>\n<li>\n<p>We deliver fast using lean principles (Agile framework). We go to market in weeks instead of quarters</p>\n</li>\n<li>\n<p>A good innovative idea always gets tested and we deliver based on feedbacks</p>\n</li>\n<li>\n<p>We embrace that improvement is constant and iterative.</p>\n</li>\n<li>\n<p>Constant Learning Growth graph - You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers</p>\n</li>\n<li>\n<p>We are do-ers and go-getters to achieve team adoptions.</p>\n</li>\n</ul>\n<h3><strong>Role Overview</strong></h3>\n<p>We're looking for a Senior Product Manager to lead the strategy and execution for our <strong>Template Library, Brand Board, and Countdown Timer</strong> initiatives.</p>\n<p>You'll own the end-to-end product vision for how agency owners, subaccount users, marketers, and end customers <strong>create on-brand assets at scale, codify their business DNA, and drive urgency-based conversions</strong> inside HighLevel — turning fragmented design assets, brand identity, and conversion tooling into a unified, AI-powered creation ecosystem that spans every product surface.</p>\n<span draggable=\"true\">This is a highly strategic, cross-cutting role with outsized impact on <strong>time-to-value, agency monetization, brand consistency, and conversion lift</strong> — transforming three foundational platform capabilities into category-defining products that can replace best-in-class point solutions (Canva-class design surfaces, Google Pomelli-style brand systems, Deadline Funnel, and Elfsight).</span></div>\n<div>&nbsp;</div>\n<div>\n<h3><strong>What You'll Own</strong></h3>\n<h3><strong>1. Strategy &amp; Vision</strong></h3>\n<p>Own the north-star vision and roadmap for:</p>\n<ul>\n<li>\n<p><strong>Template Library</strong> (multi-product, marketplace-ready, AI-enhanced creation engine)</p>\n</li>\n<li>\n<p><strong>Brand Board</strong> (centralized business DNA that flows into every HighLevel product)</p>\n</li>\n<li>\n<p><strong>Countdown Timer</strong> (multi-surface, dynamically synced, conversion-focused engagement primitive)</p>\n</li>\n</ul>\n<p>Translate company strategy into clear, measurable product outcomes (e.g., template adoption, agency template revenue, brand-board attach rate, cross-product asset reuse, timer-driven conversion lift, replacement of third-party tools like Deadline Funnel and Elfsight).</p>\n<p>Map and deeply understand the ecosystem: agency owners, agency designers/marketers, subaccount users, end customers, template creators (monetizing agencies), and enterprise stakeholders standardizing brand at scale.</p>\n<p><strong>2.&nbsp; Product Specific Responsibilities </strong><strong><br></strong><strong><br></strong><strong>A. Template Library: </strong>Own the end-to-end vision for a multi-product template catalog spanning 12+ HighLevel surfaces, from niche-based discovery and agency template monetization to a Canva-class, AI-native creation engine — enabling users to generate, clone, and customize on-brand assets from a prompt or URL.</p>\n<p><strong>B. Brand Board:</strong> Build and maintain HighLevel's single source of truth for business identity — capturing logos, colors, typography, and voice — and ensure those values propagate automatically across every product surface, with a roadmap toward AI-powered brand extraction, smart drift detection, and generative brand asset creation.</p>\n<p><strong>C. Countdown Timer:</strong> Own a multi-surface conversion primitive that embeds across funnels, sites, and emails with dynamically synced urgency, expanding into a full conversion platform that replaces Deadline Funnel and Elfsight with evergreen timers, behavioral triggers, smart expiry actions, and measurable conversion analytics.</p>\n<h3><strong>3. Execution &amp; Cross-Functional Leadership</strong></h3>\n<p>Translate vision and PRDs (Template Library platform, Brand Board, Countdown Timer) into prioritized, outcome-driven roadmaps and shipped outcomes.</p>\n<p>Run structured discovery: customer interviews (agency owners, agency designers, end customers), prototype testing, workflow audits, and competitive analysis (Canva, Figma, Webflow templates, Google Pomelli, Deadline Funnel, Elfsight, and emerging AI design tools).</p>\n<p>Collaborate closely with:</p>\n<ul>\n<li>\n<p><strong>Engineering</strong> to plan, scope, and deliver platform-quality releases — especially given the cross-product integration surface area</p>\n</li>\n<li>\n<p><strong>Design</strong> to build intuitive, scalable UX for creation, brand setup, and timer configuration</p>\n</li>\n<li>\n<p><strong>AI/ML</strong> to ship generative templates, brand extraction, and clone-any-asset capabilities</p>\n</li>\n<li>\n<p><strong>Data/Analytics</strong> to instrument metrics, prove conversion lift, and measure marketplace and adoption health</p>\n</li>\n<li>\n<p><strong>Sales/CS/Support</strong> to shape enablement, packaging, monetization mechanics, and feedback loops</p>\n</li>\n<li>\n<p><strong>Partner/Marketplace teams</strong> for the agency template monetization motion (creator onboarding, payouts, governance)</p>\n</li>\n</ul>\n<p>Drive alignment and narrative: clearly communicate tradeoffs, decisions, and progress to stakeholders and leadership.</p>\n<p><strong>What You'll Bring</strong></p>\n<ul>\n<li>\n<p><strong>8+ years</strong> in Product Management</p>\n</li>\n<li>\n<p>Experience in one or more of:</p>\n<ul>\n<li>\n<p>Template, design, or creation products (Canva-class, Figma, Webflow, email/landing-page builders)</p>\n</li>\n<li>\n<p>Brand systems, design systems, or DAM (digital asset management) products</p>\n</li>\n<li>\n<p>Marketplace or creator-monetization platforms (template marketplaces, app stores, plugin ecosystems)</p>\n</li>\n<li>\n<p>Conversion/marketing tools (timers, popups, personalization, A/B testing, urgency widgets)</p>\n</li>\n<li>\n<p>Cross-product platform surfaces that integrate into many product areas</p>\n</li>\n</ul>\n</li>\n<li>\n<p>Strong <strong>design and creation product sensibility</strong> — you have opinions about editor UX, \"make it mine\" flows, and what makes a creation product feel magical</p>\n</li>\n<li>\n<p>Strong analytical and technical fluency:</p>\n<ul>\n<li>\n<p>Comfortable partnering with Engineering/Data/AI on data flows, generative pipelines, and integration patterns</p>\n</li>\n<li>\n<p>Can define robust metrics for adoption, monetization, and conversion lift</p>\n</li>\n<li>\n<p>Can reason about APIs, embeds, multi-product integration, and scalable configuration frameworks</p>\n</li>\n</ul>\n</li>\n<li>\n<p>Proven track record of moving business metrics (adoption, retention, expansion, monetization, conversion)</p>\n</li>\n<li>\n<p>Bonus: experience shipping AI-powered creation features, marketplace mechanics, or replacing established third-party tools with native capabilities</p>\n</li>\n<li>\n<p>Demonstrated ability to lead without authority, influence cross-functional partners, and drive alignment across Product, Engineering, Design, Data, AI, and GTM</p>\n</li>\n<li>\n<p>Excellent written and verbal communication; can create crisp narratives for executives and individual contributors</p>\n</li>\n</ul>\n<div>\n<h3><strong>How Success Will Be Measured (First 12 Months)</strong></h3>\n<ul>\n<li>\n<p>A clear, aligned <strong>12–18 month roadmap</strong> for Template Library, Brand Board, and Countdown Timer is defined and in execution</p>\n</li>\n<li>\n<p>Meaningful improvements in:</p>\n<ul>\n<li>\n<p><strong>Template adoption and breadth</strong> (templates used per account, cross-product template usage, time-to-first-asset)</p>\n</li>\n<li>\n<p><strong>Agency template monetization</strong> (creators onboarded, templates listed, GMV from agency-created templates)</p>\n</li>\n<li>\n<p><strong>Brand Board attach and propagation</strong> (% of accounts with a completed Brand Board, % of assets created using Brand Board values, multi-product reuse)</p>\n</li>\n<li>\n<p><strong>Countdown Timer adoption and impact</strong> (timers deployed across funnels/sites/emails, measurable conversion lift, displacement of Deadline Funnel/Elfsight usage among customers)</p>\n</li>\n<li>\n<p><strong>AI feature adoption</strong> (usage of AI-generated templates, clone-any-asset, brand auto-extraction) — with a credible path to \"AI-first\" creation</p>\n</li>\n</ul>\n</li>\n<li>\n<p>Strong internal adoption and understanding of these capabilities by Sales, CS, and Support (enablement, demos, consistent positioning)</p>\n</li>\n</ul>\nYou are seen as the <strong>single-threaded owner and strategic leader</strong> for creation, brand, and conversion-engagement primitives across the platform</div>\n</div>","id":"ed0e5254-1a07-4b09-9a2c-0ff8669a08fe","lists":[],"text":"Sr. Product Manager - Template Library, Brand Board & Countdown Timer","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></div>\n<div>&nbsp;</div>\n<div>\n<p><strong>About the team</strong></p>\n<p>The Product team is responsible for driving lead generation and management of leads. We do this by building innovative products &amp; features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labled brand.&nbsp;</p>\n<p>The marketing products OS team focuses exclusively on products that can demonstrate lead generation and drive up engagement, adoption in target segments. This team handles multiple product areas including Dashboard and Reporting, Blogging, Social Planner, Email Marketing, Chat widget, Affiliate manager, Chat Widget, Template Library, Brand Boards etc.</p>\n<p><strong><br></strong><strong>HighLevel is an exciting place to work as it gives adrenaline to build and help our user base.&nbsp;&nbsp;</strong></p>\n<ul>\n<li>\n<p>We take care of our team so our team can take care of our users</p>\n</li>\n<li>\n<p>It&rsquo;s never somebody else&rsquo;s job - Take ownership as a company owner</p>\n</li>\n<li>\n<p>We are passionately focussed on adding value for our users</p>\n</li>\n<li>\n<p>We deliver fast using lean principles (Agile framework). We go to market in weeks instead of quarters</p>\n</li>\n<li>\n<p>A good innovative idea always gets tested and we deliver based on feedbacks</p>\n</li>\n<li>\n<p>We embrace that improvement is constant and iterative.</p>\n</li>\n<li>\n<p>Constant Learning Growth graph - You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers</p>\n</li>\n<li>\n<p>We are do-ers and go-getters to achieve team adoptions.</p>\n</li>\n</ul>\n<h3><strong>Role Overview</strong></h3>\n<p>We're looking for a Senior Product Manager to lead the strategy and execution for our <strong>Template Library, Brand Board, and Countdown Timer</strong> initiatives.</p>\n<p>You'll own the end-to-end product vision for how agency owners, subaccount users, marketers, and end customers <strong>create on-brand assets at scale, codify their business DNA, and drive urgency-based conversions</strong> inside HighLevel &mdash; turning fragmented design assets, brand identity, and conversion tooling into a unified, AI-powered creation ecosystem that spans every product surface.</p>\n<span draggable=\"true\">This is a highly strategic, cross-cutting role with outsized impact on <strong>time-to-value, agency monetization, brand consistency, and conversion lift</strong> &mdash; transforming three foundational platform capabilities into category-defining products that can replace best-in-class point solutions (Canva-class design surfaces, Google Pomelli-style brand systems, Deadline Funnel, and Elfsight).</span></div>\n<div>&nbsp;</div>\n<div>\n<h3><strong>What You'll Own</strong></h3>\n<h3><strong>1. Strategy &amp; Vision</strong></h3>\n<p>Own the north-star vision and roadmap for:</p>\n<ul>\n<li>\n<p><strong>Template Library</strong> (multi-product, marketplace-ready, AI-enhanced creation engine)</p>\n</li>\n<li>\n<p><strong>Brand Board</strong> (centralized business DNA that flows into every HighLevel product)</p>\n</li>\n<li>\n<p><strong>Countdown Timer</strong> (multi-surface, dynamically synced, conversion-focused engagement primitive)</p>\n</li>\n</ul>\n<p>Translate company strategy into clear, measurable product outcomes (e.g., template adoption, agency template revenue, brand-board attach rate, cross-product asset reuse, timer-driven conversion lift, replacement of third-party tools like Deadline Funnel and Elfsight).</p>\n<p>Map and deeply understand the ecosystem: agency owners, agency designers/marketers, subaccount users, end customers, template creators (monetizing agencies), and enterprise stakeholders standardizing brand at scale.</p>\n<p><strong>2.&nbsp; Product Specific Responsibilities </strong><strong><br></strong><strong><br></strong><strong>A. Template Library: </strong>Own the end-to-end vision for a multi-product template catalog spanning 12+ HighLevel surfaces, from niche-based discovery and agency template monetization to a Canva-class, AI-native creation engine &mdash; enabling users to generate, clone, and customize on-brand assets from a prompt or URL.</p>\n<p><strong>B. Brand Board:</strong> Build and maintain HighLevel's single source of truth for business identity &mdash; capturing logos, colors, typography, and voice &mdash; and ensure those values propagate automatically across every product surface, with a roadmap toward AI-powered brand extraction, smart drift detection, and generative brand asset creation.</p>\n<p><strong>C. Countdown Timer:</strong> Own a multi-surface conversion primitive that embeds across funnels, sites, and emails with dynamically synced urgency, expanding into a full conversion platform that replaces Deadline Funnel and Elfsight with evergreen timers, behavioral triggers, smart expiry actions, and measurable conversion analytics.</p>\n<h3><strong>3. Execution &amp; Cross-Functional Leadership</strong></h3>\n<p>Translate vision and PRDs (Template Library platform, Brand Board, Countdown Timer) into prioritized, outcome-driven roadmaps and shipped outcomes.</p>\n<p>Run structured discovery: customer interviews (agency owners, agency designers, end customers), prototype testing, workflow audits, and competitive analysis (Canva, Figma, Webflow templates, Google Pomelli, Deadline Funnel, Elfsight, and emerging AI design tools).</p>\n<p>Collaborate closely with:</p>\n<ul>\n<li>\n<p><strong>Engineering</strong> to plan, scope, and deliver platform-quality releases &mdash; especially given the cross-product integration surface area</p>\n</li>\n<li>\n<p><strong>Design</strong> to build intuitive, scalable UX for creation, brand setup, and timer configuration</p>\n</li>\n<li>\n<p><strong>AI/ML</strong> to ship generative templates, brand extraction, and clone-any-asset capabilities</p>\n</li>\n<li>\n<p><strong>Data/Analytics</strong> to instrument metrics, prove conversion lift, and measure marketplace and adoption health</p>\n</li>\n<li>\n<p><strong>Sales/CS/Support</strong> to shape enablement, packaging, monetization mechanics, and feedback loops</p>\n</li>\n<li>\n<p><strong>Partner/Marketplace teams</strong> for the agency template monetization motion (creator onboarding, payouts, governance)</p>\n</li>\n</ul>\n<p>Drive alignment and narrative: clearly communicate tradeoffs, decisions, and progress to stakeholders and leadership.</p>\n<p><strong>What You'll Bring</strong></p>\n<ul>\n<li>\n<p><strong>8+ years</strong> in Product Management</p>\n</li>\n<li>\n<p>Experience in one or more of:</p>\n<ul>\n<li>\n<p>Template, design, or creation products (Canva-class, Figma, Webflow, email/landing-page builders)</p>\n</li>\n<li>\n<p>Brand systems, design systems, or DAM (digital asset management) products</p>\n</li>\n<li>\n<p>Marketplace or creator-monetization platforms (template marketplaces, app stores, plugin ecosystems)</p>\n</li>\n<li>\n<p>Conversion/marketing tools (timers, popups, personalization, A/B testing, urgency widgets)</p>\n</li>\n<li>\n<p>Cross-product platform surfaces that integrate into many product areas</p>\n</li>\n</ul>\n</li>\n<li>\n<p>Strong <strong>design and creation product sensibility</strong> &mdash; you have opinions about editor UX, \"make it mine\" flows, and what makes a creation product feel magical</p>\n</li>\n<li>\n<p>Strong analytical and technical fluency:</p>\n<ul>\n<li>\n<p>Comfortable partnering with Engineering/Data/AI on data flows, generative pipelines, and integration patterns</p>\n</li>\n<li>\n<p>Can define robust metrics for adoption, monetization, and conversion lift</p>\n</li>\n<li>\n<p>Can reason about APIs, embeds, multi-product integration, and scalable configuration frameworks</p>\n</li>\n</ul>\n</li>\n<li>\n<p>Proven track record of moving business metrics (adoption, retention, expansion, monetization, conversion)</p>\n</li>\n<li>\n<p>Bonus: experience shipping AI-powered creation features, marketplace mechanics, or replacing established third-party tools with native capabilities</p>\n</li>\n<li>\n<p>Demonstrated ability to lead without authority, influence cross-functional partners, and drive alignment across Product, Engineering, Design, Data, AI, and GTM</p>\n</li>\n<li>\n<p>Excellent written and verbal communication; can create crisp narratives for executives and individual contributors</p>\n</li>\n</ul>\n<div>\n<h3><strong>How Success Will Be Measured (First 12 Months)</strong></h3>\n<ul>\n<li>\n<p>A clear, aligned <strong>12&ndash;18 month roadmap</strong> for Template Library, Brand Board, and Countdown Timer is defined and in execution</p>\n</li>\n<li>\n<p>Meaningful improvements in:</p>\n<ul>\n<li>\n<p><strong>Template adoption and breadth</strong> (templates used per account, cross-product template usage, time-to-first-asset)</p>\n</li>\n<li>\n<p><strong>Agency template monetization</strong> (creators onboarded, templates listed, GMV from agency-created templates)</p>\n</li>\n<li>\n<p><strong>Brand Board attach and propagation</strong> (% of accounts with a completed Brand Board, % of assets created using Brand Board values, multi-product reuse)</p>\n</li>\n<li>\n<p><strong>Countdown Timer adoption and impact</strong> (timers deployed across funnels/sites/emails, measurable conversion lift, displacement of Deadline Funnel/Elfsight usage among customers)</p>\n</li>\n<li>\n<p><strong>AI feature adoption</strong> (usage of AI-generated templates, clone-any-asset, brand auto-extraction) &mdash; with a credible path to \"AI-first\" creation</p>\n</li>\n</ul>\n</li>\n<li>\n<p>Strong internal adoption and understanding of these capabilities by Sales, CS, and Support (enablement, demos, consistent positioning)</p>\n</li>\n</ul>\nYou are seen as the <strong>single-threaded owner and strategic leader</strong> for creation, brand, and conversion-engagement primitives across the platform</div>\n</div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nAbout the team\nThe Product team is responsible for driving lead generation and management of leads. We do this by building innovative products & features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labled brand. \nThe marketing products OS team focuses exclusively on products that can demonstrate lead generation and drive up engagement, adoption in target segments. This team handles multiple product areas including Dashboard and Reporting, Blogging, Social Planner, Email Marketing, Chat widget, Affiliate manager, Chat Widget, Template Library, Brand Boards etc.\nHighLevel is an exciting place to work as it gives adrenaline to build and help our user base.  \nWe take care of our team so our team can take care of our users\nIt’s never somebody else’s job - Take ownership as a company owner\nWe are passionately focussed on adding value for our users\nWe deliver fast using lean principles (Agile framework). We go to market in weeks instead of quarters\nA good innovative idea always gets tested and we deliver based on feedbacks\nWe embrace that improvement is constant and iterative.\nConstant Learning Growth graph - You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers\nWe are do-ers and go-getters to achieve team adoptions.\nRole Overview\nWe're looking for a Senior Product Manager to lead the strategy and execution for our Template Library, Brand Board, and Countdown Timer initiatives.\nYou'll own the end-to-end product vision for how agency owners, subaccount users, marketers, and end customers create on-brand assets at scale, codify their business DNA, and drive urgency-based conversions inside HighLevel — turning fragmented design assets, brand identity, and conversion tooling into a unified, AI-powered creation ecosystem that spans every product surface.\nThis is a highly strategic, cross-cutting role with outsized impact on time-to-value, agency monetization, brand consistency, and conversion lift — transforming three foundational platform capabilities into category-defining products that can replace best-in-class point solutions (Canva-class design surfaces, Google Pomelli-style brand systems, Deadline Funnel, and Elfsight).\n \nWhat You'll Own\n1. Strategy & Vision\nOwn the north-star vision and roadmap for:\nTemplate Library (multi-product, marketplace-ready, AI-enhanced creation engine)\nBrand Board (centralized business DNA that flows into every HighLevel product)\nCountdown Timer (multi-surface, dynamically synced, conversion-focused engagement primitive)\nTranslate company strategy into clear, measurable product outcomes (e.g., template adoption, agency template revenue, brand-board attach rate, cross-product asset reuse, timer-driven conversion lift, replacement of third-party tools like Deadline Funnel and Elfsight).\nMap and deeply understand the ecosystem: agency owners, agency designers/marketers, subaccount users, end customers, template creators (monetizing agencies), and enterprise stakeholders standardizing brand at scale.\n2.  Product Specific Responsibilities A. Template Library: Own the end-to-end vision for a multi-product template catalog spanning 12+ HighLevel surfaces, from niche-based discovery and agency template monetization to a Canva-class, AI-native creation engine — enabling users to generate, clone, and customize on-brand assets from a prompt or URL.\nB. Brand Board: Build and maintain HighLevel's single source of truth for business identity — capturing logos, colors, typography, and voice — and ensure those values propagate automatically across every product surface, with a roadmap toward AI-powered brand extraction, smart drift detection, and generative brand asset creation.\nC. Countdown Timer: Own a multi-surface conversion primitive that embeds across funnels, sites, and emails with dynamically synced urgency, expanding into a full conversion platform that replaces Deadline Funnel and Elfsight with evergreen timers, behavioral triggers, smart expiry actions, and measurable conversion analytics.\n3. Execution & Cross-Functional Leadership\nTranslate vision and PRDs (Template Library platform, Brand Board, Countdown Timer) into prioritized, outcome-driven roadmaps and shipped outcomes.\nRun structured discovery: customer interviews (agency owners, agency designers, end customers), prototype testing, workflow audits, and competitive analysis (Canva, Figma, Webflow templates, Google Pomelli, Deadline Funnel, Elfsight, and emerging AI design tools).\nCollaborate closely with:\nEngineering to plan, scope, and deliver platform-quality releases — especially given the cross-product integration surface area\nDesign to build intuitive, scalable UX for creation, brand setup, and timer configuration\nAI/ML to ship generative templates, brand extraction, and clone-any-asset capabilities\nData/Analytics to instrument metrics, prove conversion lift, and measure marketplace and adoption health\nSales/CS/Support to shape enablement, packaging, monetization mechanics, and feedback loops\nPartner/Marketplace teams for the agency template monetization motion (creator onboarding, payouts, governance)\nDrive alignment and narrative: clearly communicate tradeoffs, decisions, and progress to stakeholders and leadership.\nWhat You'll Bring\n8+ years in Product Management\nExperience in one or more of:\nTemplate, design, or creation products (Canva-class, Figma, Webflow, email/landing-page builders)\nBrand systems, design systems, or DAM (digital asset management) products\nMarketplace or creator-monetization platforms (template marketplaces, app stores, plugin ecosystems)\nConversion/marketing tools (timers, popups, personalization, A/B testing, urgency widgets)\nCross-product platform surfaces that integrate into many product areas\nStrong design and creation product sensibility — you have opinions about editor UX, \"make it mine\" flows, and what makes a creation product feel magical\nStrong analytical and technical fluency:\nComfortable partnering with Engineering/Data/AI on data flows, generative pipelines, and integration patterns\nCan define robust metrics for adoption, monetization, and conversion lift\nCan reason about APIs, embeds, multi-product integration, and scalable configuration frameworks\nProven track record of moving business metrics (adoption, retention, expansion, monetization, conversion)\nBonus: experience shipping AI-powered creation features, marketplace mechanics, or replacing established third-party tools with native capabilities\nDemonstrated ability to lead without authority, influence cross-functional partners, and drive alignment across Product, Engineering, Design, Data, AI, and GTM\nExcellent written and verbal communication; can create crisp narratives for executives and individual contributors\nHow Success Will Be Measured (First 12 Months)\nA clear, aligned 12–18 month roadmap for Template Library, Brand Board, and Countdown Timer is defined and in execution\nMeaningful improvements in:\nTemplate adoption and breadth (templates used per account, cross-product template usage, time-to-first-asset)\nAgency template monetization (creators onboarded, templates listed, GMV from agency-created templates)\nBrand Board attach and propagation (% of accounts with a completed Brand Board, % of assets created using Brand Board values, multi-product reuse)\nCountdown Timer adoption and impact (timers deployed across funnels/sites/emails, measurable conversion lift, displacement of Deadline Funnel/Elfsight usage among customers)\nAI feature adoption (usage of AI-generated templates, clone-any-asset, brand auto-extraction) — with a credible path to \"AI-first\" creation\nStrong internal adoption and understanding of these capabilities by Sales, CS, and Support (enablement, demos, consistent positioning)\n You are seen as the single-threaded owner and strategic leader for creation, brand, and conversion-engagement primitives across the platform\n","hostedUrl":"https://jobs.lever.co/gohighlevel/ed0e5254-1a07-4b09-9a2c-0ff8669a08fe","applyUrl":"https://jobs.lever.co/gohighlevel/ed0e5254-1a07-4b09-9a2c-0ff8669a08fe/apply"},{"additionalPlain":"Equal Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>Equal Employment Opportunity Information</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</p>\n<p><span style=\"font-size: 16px;\">We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</span></p>\n</div>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1775548229412,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \nAbout the Team\nThe Workflows Module is the key component of HighLevel’s automation engine, enabling agencies and businesses to create powerful, automated workflows that enhance efficiency, save time, and improve outcomes. By integrating with multiple product areas within the HighLevel platform and external apps, the Workflows Module empowers users to streamline processes, nurture leads, and manage tasks seamlessly.\nThe Workflows extended team powers the extensibility layer of HighLevel. Integrations are critical to enabling agencies and businesses to connect their external ecosystem - CRMs, email systems, form builders, contact tools, and other SaaS platforms - into HighLevel workflows.\nThis team focuses on building deep, reliable, and scalable integrations that go beyond surface-level triggers and actions. The goal is to reduce framework gaps, improve time-to-ship for integrations, and ensure that integrations meaningfully drive workflow adoption, activation, and retention.\nAbout the Role\nWe are looking for a Senior Product Manager to join the Workflows Team, with a strong focus on Integrations, Framework Enablement, and Vertical Ownership. This role is ideal for a self-driven individual who is passionate about automation, SaaS ecosystems, and building scalable platform capabilities.\nAs a SPM, you will lead the strategy and execution for integration verticals such as CRMs, Forms, Email Systems, and other key ecosystem partners. You will own these verticals end-to-end - from API evaluation and framework readiness to configuration design, user experience, adoption, performance, and long-term reliability.\nYou will work closely with cross-functional teams including engineering, design, partnerships, and other product managers to deeply understand user pain points and ecosystem opportunities. Your responsibility will be to translate these insights into scalable framework improvements and high-impact integrations that make it easier for users to automate complex business processes.\nBeyond shipping integrations, you will proactively identify framework gaps before they become delivery bottlenecks, reduce integration time-to-ship, and ensure every integration meaningfully drives workflow usage, customer adoption, and ecosystem growth. You will leverage data, user insights, and structured experimentation to continuously improve integration performance and product impact.\nYour Responsibilities\nIntegration & Marketplace Ownership: Own marketplace and integration vertical(s) such as CRMs, Forms, Email Systems, or Contact Platforms end-to-end, including roadmap, delivery, reliability, and adoption.\nAPI & Configuration Definition: Review third-party API documentation and define integration configurations including authentication flows (OAuth, API keys), field mapping, data types, webhooks, polling strategies, pagination, rate limits, retries, and UI configuration controls.\nFramework Gap Identification: Proactively identify missing workflow framework primitives and drive fixes before engineering execution begins to avoid reactive delivery slowdowns.\nAdoption & Activation: Ensure integrations are deeply leveraged by improving trigger/action quality, importer flows, data parity, and workflow entry points such as hotlinks and breadcrumbs to increase activation and usage.\nReliability & Quality: Improve integration reliability, success rates, and execution consistency across triggers and actions.\nSupport Insight to Product Fixes: Analyze integration-related support tickets and ecosystem feedback to identify recurring friction and drive product improvements.\nTracking Metrics: Track integration time-to-ship, triggers/actions shipped per sprint, workflow usage tied to integrations, and reliability metrics to continuously improve performance.\nDocumentation & Enablement: Partner with documentation and AI teams to build high-quality help content and structured knowledge for both customers and AI-driven assistance.\nStaying updated on industry trends in APIs, ecosystem integrations, automation platforms, and no-code/low-code tools to drive innovation within workflows.\nYour Core Skills\nExperience in one or more of the following:\nProduct Management\nPlatform or API-based Products\nSaaS Integrations or Ecosystem Platforms\nPassionate about building intuitive and scalable workflow automation solutions.\nAbility to deeply understand user problems, spot friction in product flows, and make thoughtful trade-offs between power and simplicity.\nStrong understanding of API concepts including OAuth, REST APIs, webhooks, pagination, rate limits, and data modeling.\nAbility to deeply understand ecosystem workflows, anticipate framework gaps, and make thoughtful trade-offs between speed and scalability.\nComfort with digging into integration reliability metrics, workflow usage data, and support patterns to find actionable insights.\nUnderstanding of product development lifecycle and experience working on SaaS platform products.\nStrong analytical mindset to interpret activation funnels, adoption trends, and execution reliability.\nLeadership and collaboration skills, with the ability to work cross-functionally and drive platform initiatives forward.\nUnderstanding of automation tools and workflow best practices to enhance user experience.\nAbility to deconstruct complex system interactions and simplify them into intuitive configuration experiences.\nFamiliarity with workflow automation platforms, CRMs, or integration ecosystems is a plus.\nA systems thinker who thrives in a fast-paced, execution-driven environment.\nExperience\n8+ years of Product Management experience ideally in SaaS or automation platforms\nProven track record of shipping complex, user-facing features in a fast-paced environment\nProven experience owning large-scale, customer-facing product platforms\nExperience working on workflow automation tools or CRM platforms is a plus\n\nDeep Understanding of:\nWorkflow builders, automations and no-code or low-code platforms\nProduct funnels: activation, retention, and reducing time to value\nIdentifying friction points in UX and translating feedback/support data into product decisions\nCross-team platform work: enabling other product teams through triggers, actions, and integrations\nAPI integrations and ecosystem design principles\nWorkflow builders, automations and no-code or low-code platforms\nProduct funnels: activation, retention, and reducing time to value\nData parity, imports, synchronization systems, and reliability engineering\nCross-team platform work: enabling other product teams through triggers, actions, and shared primitives\nWorking with engineering on scalable frontend + backend architecture\nRunning feature discovery and validation loops for ecosystem products\nPartnering closely with design to simplify complex integration setups\nWriting clear, structured PRDs and communicating roadmap tradeoffs to stakeholders\nAnalyzing data from tools like Superset, Pendo or Tableau to inform product decisions\nWhy Should You Join Us?\nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n","description":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>&nbsp;</p>\n<p>&nbsp;</p>\n<h3><strong>About the Team</strong></h3>\n<p>The Workflows Module is the key component of HighLevel’s automation engine, enabling agencies and businesses to create powerful, automated workflows that enhance efficiency, save time, and improve outcomes. By integrating with multiple product areas within the HighLevel platform and external apps, the Workflows Module empowers users to streamline processes, nurture leads, and manage tasks seamlessly.</p>\n<p>The Workflows extended team powers the extensibility layer of HighLevel. Integrations are critical to enabling agencies and businesses to connect their external ecosystem - CRMs, email systems, form builders, contact tools, and other SaaS platforms - into HighLevel workflows.</p>\n<p>This team focuses on building deep, reliable, and scalable integrations that go beyond surface-level triggers and actions. The goal is to reduce framework gaps, improve time-to-ship for integrations, and ensure that integrations meaningfully drive workflow adoption, activation, and retention.</p>\n<p><strong>About the Role</strong></p>\n<p>We are looking for a Senior Product Manager to join the Workflows Team, with a strong focus on <strong>Integrations, Framework Enablement, and Vertical Ownership</strong>. This role is ideal for a self-driven individual who is passionate about automation, SaaS ecosystems, and building scalable platform capabilities.</p>\n<p>As a SPM, you will lead the strategy and execution for integration verticals such as CRMs, Forms, Email Systems, and other key ecosystem partners. You will own these verticals end-to-end - from API evaluation and framework readiness to configuration design, user experience, adoption, performance, and long-term reliability.</p>\n<p>You will work closely with cross-functional teams including engineering, design, partnerships, and other product managers to deeply understand user pain points and ecosystem opportunities. Your responsibility will be to translate these insights into scalable framework improvements and high-impact integrations that make it easier for users to automate complex business processes.</p>\n<p>Beyond shipping integrations, you will proactively identify framework gaps before they become delivery bottlenecks, reduce integration time-to-ship, and ensure every integration meaningfully drives workflow usage, customer adoption, and ecosystem growth. You will leverage data, user insights, and structured experimentation to continuously improve integration performance and product impact.</p>\n<h3><strong>Your Responsibilities</strong></h3>\n<ul>\n<li>\n<p>Integration &amp; Marketplace Ownership: Own marketplace and integration vertical(s) such as CRMs, Forms, Email Systems, or Contact Platforms end-to-end, including roadmap, delivery, reliability, and adoption.</p>\n</li>\n<li>\n<p>API &amp; Configuration Definition: Review third-party API documentation and define integration configurations including authentication flows (OAuth, API keys), field mapping, data types, webhooks, polling strategies, pagination, rate limits, retries, and UI configuration controls.</p>\n</li>\n<li>\n<p>Framework Gap Identification: Proactively identify missing workflow framework primitives and drive fixes before engineering execution begins to avoid reactive delivery slowdowns.</p>\n</li>\n<li>\n<p>Adoption &amp; Activation: Ensure integrations are deeply leveraged by improving trigger/action quality, importer flows, data parity, and workflow entry points such as hotlinks and breadcrumbs to increase activation and usage.</p>\n</li>\n<li>\n<p>Reliability &amp; Quality: Improve integration reliability, success rates, and execution consistency across triggers and actions.</p>\n</li>\n<li>\n<p>Support Insight to Product Fixes: Analyze integration-related support tickets and ecosystem feedback to identify recurring friction and drive product improvements.</p>\n</li>\n<li>\n<p>Tracking Metrics: Track integration time-to-ship, triggers/actions shipped per sprint, workflow usage tied to integrations, and reliability metrics to continuously improve performance.</p>\n</li>\n<li>\n<p>Documentation &amp; Enablement: Partner with documentation and AI teams to build high-quality help content and structured knowledge for both customers and AI-driven assistance.</p>\n</li>\n<li>\n<p>Staying updated on industry trends in APIs, ecosystem integrations, automation platforms, and no-code/low-code tools to drive innovation within workflows.</p>\n</li>\n</ul>\n<p><strong>Your Core Skills</strong></p>\n<ul>\n<li>\n<p>Experience in one or more of the following:</p>\n<ol>\n<li>\n<p>Product Management</p>\n</li>\n<li>\n<p>Platform or API-based Products</p>\n</li>\n<li>\n<p>SaaS Integrations or Ecosystem Platforms</p>\n</li>\n</ol>\n</li>\n<li>\n<p>Passionate about building intuitive and scalable workflow automation solutions.</p>\n</li>\n<li>\n<p>Ability to deeply understand user problems, spot friction in product flows, and make thoughtful trade-offs between power and simplicity.</p>\n</li>\n<li>\n<p>Strong understanding of API concepts including OAuth, REST APIs, webhooks, pagination, rate limits, and data modeling.</p>\n</li>\n<li>\n<p>Ability to deeply understand ecosystem workflows, anticipate framework gaps, and make thoughtful trade-offs between speed and scalability.</p>\n</li>\n<li>\n<p>Comfort with digging into integration reliability metrics, workflow usage data, and support patterns to find actionable insights.</p>\n</li>\n<li>\n<p>Understanding of product development lifecycle and experience working on SaaS platform products.</p>\n</li>\n<li>\n<p>Strong analytical mindset to interpret activation funnels, adoption trends, and execution reliability.</p>\n</li>\n<li>\n<p>Leadership and collaboration skills, with the ability to work cross-functionally and drive platform initiatives forward.</p>\n</li>\n<li>\n<p>Understanding of automation tools and workflow best practices to enhance user experience.</p>\n</li>\n<li>\n<p>Ability to deconstruct complex system interactions and simplify them into intuitive configuration experiences.</p>\n</li>\n<li>\n<p>Familiarity with workflow automation platforms, CRMs, or integration ecosystems is a plus.</p>\n</li>\n<li>\n<p>A systems thinker who thrives in a fast-paced, execution-driven environment.</p>\n</li>\n</ul>\n<h3><strong>Experience</strong></h3>\n<ul>\n<li>\n<p>8+ years of Product Management experience ideally in SaaS or automation platforms</p>\n</li>\n<li>\n<p>Proven track record of shipping complex, user-facing features in a fast-paced environment</p>\n</li>\n<li>\n<p>Proven experience owning large-scale, customer-facing product platforms</p>\n</li>\n<li>\n<p>Experience working on workflow automation tools or CRM platforms is a plus<br><br></p>\n</li>\n</ul>\n<p><strong>Deep Understanding of:</strong></p>\n<ul>\n<li>\n<p>Workflow builders, automations and no-code or low-code platforms</p>\n</li>\n<li>\n<p>Product funnels: activation, retention, and reducing time to value</p>\n</li>\n<li>\n<p>Identifying friction points in UX and translating feedback/support data into product decisions</p>\n</li>\n<li>\n<p>Cross-team platform work: enabling other product teams through triggers, actions, and integrations</p>\n</li>\n<li>\n<p>API integrations and ecosystem design principles</p>\n</li>\n<li>\n<p>Workflow builders, automations and no-code or low-code platforms</p>\n</li>\n<li>\n<p>Product funnels: activation, retention, and reducing time to value</p>\n</li>\n<li>\n<p>Data parity, imports, synchronization systems, and reliability engineering</p>\n</li>\n<li>\n<p>Cross-team platform work: enabling other product teams through triggers, actions, and shared primitives</p>\n</li>\n<li>\n<p>Working with engineering on scalable frontend + backend architecture</p>\n</li>\n<li>\n<p>Running feature discovery and validation loops for ecosystem products</p>\n</li>\n<li>\n<p>Partnering closely with design to simplify complex integration setups</p>\n</li>\n<li>\n<p>Writing clear, structured PRDs and communicating roadmap tradeoffs to stakeholders</p>\n</li>\n<li>\n<p>Analyzing data from tools like Superset, Pendo or Tableau to inform product decisions</p>\n</li>\n</ul>\n<div>\n<p><strong>Why Should You Join Us?</strong></p>\n<p>At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;</p>\n<p>Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</p>\n</div>","id":"90c3f1c5-c7d8-4b91-898d-9127ac5f8382","lists":[],"text":"Sr. Product Manager - Workflow Extended","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>&nbsp;</p>\n<p>&nbsp;</p>\n<h3><strong>About the Team</strong></h3>\n<p>The Workflows Module is the key component of HighLevel&rsquo;s automation engine, enabling agencies and businesses to create powerful, automated workflows that enhance efficiency, save time, and improve outcomes. By integrating with multiple product areas within the HighLevel platform and external apps, the Workflows Module empowers users to streamline processes, nurture leads, and manage tasks seamlessly.</p>\n<p>The Workflows extended team powers the extensibility layer of HighLevel. Integrations are critical to enabling agencies and businesses to connect their external ecosystem - CRMs, email systems, form builders, contact tools, and other SaaS platforms - into HighLevel workflows.</p>\n<p>This team focuses on building deep, reliable, and scalable integrations that go beyond surface-level triggers and actions. The goal is to reduce framework gaps, improve time-to-ship for integrations, and ensure that integrations meaningfully drive workflow adoption, activation, and retention.</p>\n<p><strong>About the Role</strong></p>\n<p>We are looking for a Senior Product Manager to join the Workflows Team, with a strong focus on <strong>Integrations, Framework Enablement, and Vertical Ownership</strong>. This role is ideal for a self-driven individual who is passionate about automation, SaaS ecosystems, and building scalable platform capabilities.</p>\n<p>As a SPM, you will lead the strategy and execution for integration verticals such as CRMs, Forms, Email Systems, and other key ecosystem partners. You will own these verticals end-to-end - from API evaluation and framework readiness to configuration design, user experience, adoption, performance, and long-term reliability.</p>\n<p>You will work closely with cross-functional teams including engineering, design, partnerships, and other product managers to deeply understand user pain points and ecosystem opportunities. Your responsibility will be to translate these insights into scalable framework improvements and high-impact integrations that make it easier for users to automate complex business processes.</p>\n<p>Beyond shipping integrations, you will proactively identify framework gaps before they become delivery bottlenecks, reduce integration time-to-ship, and ensure every integration meaningfully drives workflow usage, customer adoption, and ecosystem growth. You will leverage data, user insights, and structured experimentation to continuously improve integration performance and product impact.</p>\n<h3><strong>Your Responsibilities</strong></h3>\n<ul>\n<li>\n<p>Integration &amp; Marketplace Ownership: Own marketplace and integration vertical(s) such as CRMs, Forms, Email Systems, or Contact Platforms end-to-end, including roadmap, delivery, reliability, and adoption.</p>\n</li>\n<li>\n<p>API &amp; Configuration Definition: Review third-party API documentation and define integration configurations including authentication flows (OAuth, API keys), field mapping, data types, webhooks, polling strategies, pagination, rate limits, retries, and UI configuration controls.</p>\n</li>\n<li>\n<p>Framework Gap Identification: Proactively identify missing workflow framework primitives and drive fixes before engineering execution begins to avoid reactive delivery slowdowns.</p>\n</li>\n<li>\n<p>Adoption &amp; Activation: Ensure integrations are deeply leveraged by improving trigger/action quality, importer flows, data parity, and workflow entry points such as hotlinks and breadcrumbs to increase activation and usage.</p>\n</li>\n<li>\n<p>Reliability &amp; Quality: Improve integration reliability, success rates, and execution consistency across triggers and actions.</p>\n</li>\n<li>\n<p>Support Insight to Product Fixes: Analyze integration-related support tickets and ecosystem feedback to identify recurring friction and drive product improvements.</p>\n</li>\n<li>\n<p>Tracking Metrics: Track integration time-to-ship, triggers/actions shipped per sprint, workflow usage tied to integrations, and reliability metrics to continuously improve performance.</p>\n</li>\n<li>\n<p>Documentation &amp; Enablement: Partner with documentation and AI teams to build high-quality help content and structured knowledge for both customers and AI-driven assistance.</p>\n</li>\n<li>\n<p>Staying updated on industry trends in APIs, ecosystem integrations, automation platforms, and no-code/low-code tools to drive innovation within workflows.</p>\n</li>\n</ul>\n<p><strong>Your Core Skills</strong></p>\n<ul>\n<li>\n<p>Experience in one or more of the following:</p>\n<ol>\n<li>\n<p>Product Management</p>\n</li>\n<li>\n<p>Platform or API-based Products</p>\n</li>\n<li>\n<p>SaaS Integrations or Ecosystem Platforms</p>\n</li>\n</ol>\n</li>\n<li>\n<p>Passionate about building intuitive and scalable workflow automation solutions.</p>\n</li>\n<li>\n<p>Ability to deeply understand user problems, spot friction in product flows, and make thoughtful trade-offs between power and simplicity.</p>\n</li>\n<li>\n<p>Strong understanding of API concepts including OAuth, REST APIs, webhooks, pagination, rate limits, and data modeling.</p>\n</li>\n<li>\n<p>Ability to deeply understand ecosystem workflows, anticipate framework gaps, and make thoughtful trade-offs between speed and scalability.</p>\n</li>\n<li>\n<p>Comfort with digging into integration reliability metrics, workflow usage data, and support patterns to find actionable insights.</p>\n</li>\n<li>\n<p>Understanding of product development lifecycle and experience working on SaaS platform products.</p>\n</li>\n<li>\n<p>Strong analytical mindset to interpret activation funnels, adoption trends, and execution reliability.</p>\n</li>\n<li>\n<p>Leadership and collaboration skills, with the ability to work cross-functionally and drive platform initiatives forward.</p>\n</li>\n<li>\n<p>Understanding of automation tools and workflow best practices to enhance user experience.</p>\n</li>\n<li>\n<p>Ability to deconstruct complex system interactions and simplify them into intuitive configuration experiences.</p>\n</li>\n<li>\n<p>Familiarity with workflow automation platforms, CRMs, or integration ecosystems is a plus.</p>\n</li>\n<li>\n<p>A systems thinker who thrives in a fast-paced, execution-driven environment.</p>\n</li>\n</ul>\n<h3><strong>Experience</strong></h3>\n<ul>\n<li>\n<p>8+ years of Product Management experience ideally in SaaS or automation platforms</p>\n</li>\n<li>\n<p>Proven track record of shipping complex, user-facing features in a fast-paced environment</p>\n</li>\n<li>\n<p>Proven experience owning large-scale, customer-facing product platforms</p>\n</li>\n<li>\n<p>Experience working on workflow automation tools or CRM platforms is a plus<br><br></p>\n</li>\n</ul>\n<p><strong>Deep Understanding of:</strong></p>\n<ul>\n<li>\n<p>Workflow builders, automations and no-code or low-code platforms</p>\n</li>\n<li>\n<p>Product funnels: activation, retention, and reducing time to value</p>\n</li>\n<li>\n<p>Identifying friction points in UX and translating feedback/support data into product decisions</p>\n</li>\n<li>\n<p>Cross-team platform work: enabling other product teams through triggers, actions, and integrations</p>\n</li>\n<li>\n<p>API integrations and ecosystem design principles</p>\n</li>\n<li>\n<p>Workflow builders, automations and no-code or low-code platforms</p>\n</li>\n<li>\n<p>Product funnels: activation, retention, and reducing time to value</p>\n</li>\n<li>\n<p>Data parity, imports, synchronization systems, and reliability engineering</p>\n</li>\n<li>\n<p>Cross-team platform work: enabling other product teams through triggers, actions, and shared primitives</p>\n</li>\n<li>\n<p>Working with engineering on scalable frontend + backend architecture</p>\n</li>\n<li>\n<p>Running feature discovery and validation loops for ecosystem products</p>\n</li>\n<li>\n<p>Partnering closely with design to simplify complex integration setups</p>\n</li>\n<li>\n<p>Writing clear, structured PRDs and communicating roadmap tradeoffs to stakeholders</p>\n</li>\n<li>\n<p>Analyzing data from tools like Superset, Pendo or Tableau to inform product decisions</p>\n</li>\n</ul>\n<div>\n<p><strong>Why Should You Join Us?</strong></p>\n<p>At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;</p>\n<p>Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</p>\n</div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \nAbout the Team\nThe Workflows Module is the key component of HighLevel’s automation engine, enabling agencies and businesses to create powerful, automated workflows that enhance efficiency, save time, and improve outcomes. By integrating with multiple product areas within the HighLevel platform and external apps, the Workflows Module empowers users to streamline processes, nurture leads, and manage tasks seamlessly.\nThe Workflows extended team powers the extensibility layer of HighLevel. Integrations are critical to enabling agencies and businesses to connect their external ecosystem - CRMs, email systems, form builders, contact tools, and other SaaS platforms - into HighLevel workflows.\nThis team focuses on building deep, reliable, and scalable integrations that go beyond surface-level triggers and actions. The goal is to reduce framework gaps, improve time-to-ship for integrations, and ensure that integrations meaningfully drive workflow adoption, activation, and retention.\nAbout the Role\nWe are looking for a Senior Product Manager to join the Workflows Team, with a strong focus on Integrations, Framework Enablement, and Vertical Ownership. This role is ideal for a self-driven individual who is passionate about automation, SaaS ecosystems, and building scalable platform capabilities.\nAs a SPM, you will lead the strategy and execution for integration verticals such as CRMs, Forms, Email Systems, and other key ecosystem partners. You will own these verticals end-to-end - from API evaluation and framework readiness to configuration design, user experience, adoption, performance, and long-term reliability.\nYou will work closely with cross-functional teams including engineering, design, partnerships, and other product managers to deeply understand user pain points and ecosystem opportunities. Your responsibility will be to translate these insights into scalable framework improvements and high-impact integrations that make it easier for users to automate complex business processes.\nBeyond shipping integrations, you will proactively identify framework gaps before they become delivery bottlenecks, reduce integration time-to-ship, and ensure every integration meaningfully drives workflow usage, customer adoption, and ecosystem growth. You will leverage data, user insights, and structured experimentation to continuously improve integration performance and product impact.\nYour Responsibilities\nIntegration & Marketplace Ownership: Own marketplace and integration vertical(s) such as CRMs, Forms, Email Systems, or Contact Platforms end-to-end, including roadmap, delivery, reliability, and adoption.\nAPI & Configuration Definition: Review third-party API documentation and define integration configurations including authentication flows (OAuth, API keys), field mapping, data types, webhooks, polling strategies, pagination, rate limits, retries, and UI configuration controls.\nFramework Gap Identification: Proactively identify missing workflow framework primitives and drive fixes before engineering execution begins to avoid reactive delivery slowdowns.\nAdoption & Activation: Ensure integrations are deeply leveraged by improving trigger/action quality, importer flows, data parity, and workflow entry points such as hotlinks and breadcrumbs to increase activation and usage.\nReliability & Quality: Improve integration reliability, success rates, and execution consistency across triggers and actions.\nSupport Insight to Product Fixes: Analyze integration-related support tickets and ecosystem feedback to identify recurring friction and drive product improvements.\nTracking Metrics: Track integration time-to-ship, triggers/actions shipped per sprint, workflow usage tied to integrations, and reliability metrics to continuously improve performance.\nDocumentation & Enablement: Partner with documentation and AI teams to build high-quality help content and structured knowledge for both customers and AI-driven assistance.\nStaying updated on industry trends in APIs, ecosystem integrations, automation platforms, and no-code/low-code tools to drive innovation within workflows.\nYour Core Skills\nExperience in one or more of the following:\nProduct Management\nPlatform or API-based Products\nSaaS Integrations or Ecosystem Platforms\nPassionate about building intuitive and scalable workflow automation solutions.\nAbility to deeply understand user problems, spot friction in product flows, and make thoughtful trade-offs between power and simplicity.\nStrong understanding of API concepts including OAuth, REST APIs, webhooks, pagination, rate limits, and data modeling.\nAbility to deeply understand ecosystem workflows, anticipate framework gaps, and make thoughtful trade-offs between speed and scalability.\nComfort with digging into integration reliability metrics, workflow usage data, and support patterns to find actionable insights.\nUnderstanding of product development lifecycle and experience working on SaaS platform products.\nStrong analytical mindset to interpret activation funnels, adoption trends, and execution reliability.\nLeadership and collaboration skills, with the ability to work cross-functionally and drive platform initiatives forward.\nUnderstanding of automation tools and workflow best practices to enhance user experience.\nAbility to deconstruct complex system interactions and simplify them into intuitive configuration experiences.\nFamiliarity with workflow automation platforms, CRMs, or integration ecosystems is a plus.\nA systems thinker who thrives in a fast-paced, execution-driven environment.\nExperience\n8+ years of Product Management experience ideally in SaaS or automation platforms\nProven track record of shipping complex, user-facing features in a fast-paced environment\nProven experience owning large-scale, customer-facing product platforms\nExperience working on workflow automation tools or CRM platforms is a plus\n\nDeep Understanding of:\nWorkflow builders, automations and no-code or low-code platforms\nProduct funnels: activation, retention, and reducing time to value\nIdentifying friction points in UX and translating feedback/support data into product decisions\nCross-team platform work: enabling other product teams through triggers, actions, and integrations\nAPI integrations and ecosystem design principles\nWorkflow builders, automations and no-code or low-code platforms\nProduct funnels: activation, retention, and reducing time to value\nData parity, imports, synchronization systems, and reliability engineering\nCross-team platform work: enabling other product teams through triggers, actions, and shared primitives\nWorking with engineering on scalable frontend + backend architecture\nRunning feature discovery and validation loops for ecosystem products\nPartnering closely with design to simplify complex integration setups\nWriting clear, structured PRDs and communicating roadmap tradeoffs to stakeholders\nAnalyzing data from tools like Superset, Pendo or Tableau to inform product decisions\nWhy Should You Join Us?\nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/90c3f1c5-c7d8-4b91-898d-9127ac5f8382","applyUrl":"https://jobs.lever.co/gohighlevel/90c3f1c5-c7d8-4b91-898d-9127ac5f8382/apply"},{"additionalPlain":"The salary range for this position is $153000 - $213500 annually. \n \nEEO Statement\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n\n#LI-Remote\n#LI-SM1\n","additional":"<div>\n<div>The salary range for this position is&nbsp;<strong>$153000 - $213500</strong> annually.&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong>EEO Statement</strong></div>\n<div>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy </a>before submitting your application<br><br>\n<div>#LI-Remote</div>\n<div><span style=\"font-size: 15px;\">#LI-SM1</span></div>\n</div>\n</div>","categories":{"commitment":"EE Full-Time","department":"Finance","location":"United States","team":"FP&A","allLocations":["United States"]},"createdAt":1775488323541,"descriptionPlain":"About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You AreHighLevel is seeking a Sr. Strategic Finance Manager to primarily serve as the finance partner for our Revenue and Marketing functions, developing analytical and financial frameworks to influence decision making for our most business-critical growth questions. You will partner directly with senior business leaders to help inform resource allocation, define operational and financial KPIs, own key inputs to revenue modeling, and proactively identify opportunities to drive growth or improve profitability. We are looking for someone who brings a blend of strategic finance, growth analytics, and GTM fluency — and thrives at the intersection of data, storytelling, and decision support. We are seeking a candidate with a diverse FP&A partnering background. You are strong in financial data analytics and have experience building a bottoms-up financial model as you are presenting a recommendation to a C-suite audience. You will report directly to the Director of Strategic Finance (GTM).\n","description":"<div>\n<p><strong>About us<br></strong>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</p>\n<p>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our people<br></strong>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our impact<br></strong>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n</div>\n<div><strong>Who You Are<br></strong>HighLevel is seeking a Sr. Strategic Finance Manager to primarily serve as the finance partner for our Revenue and Marketing functions, developing analytical and financial frameworks to influence decision making for our most business-critical growth questions. You will partner directly with senior business leaders to help inform resource allocation, define operational and financial KPIs, own key inputs to revenue modeling, and proactively identify opportunities to drive growth or improve profitability. We are looking for someone who brings a blend of strategic finance, growth analytics, and GTM fluency — and thrives at the intersection of data, storytelling, and decision support. We are seeking a candidate with a diverse FP&amp;A partnering background. You are strong in financial data analytics and have experience building a bottoms-up financial model as you are presenting a recommendation to a C-suite audience. You will report directly to the Director of Strategic Finance (GTM).</div>","id":"018f07b6-193c-4ac6-9a02-ee3bb55d796f","lists":[{"text":"What You Will Do","content":"<div>\n\n<li>Functional Ownership: Lead and improve the strategic finance partnership across the Revenue and Marketing organizations, acting as a trusted advisor to senior leaders to influence and quantify key business decisions.</li>\n<li>Strategic Planning &amp; Forecasting: Develop and own financial frameworks that connect sales capacity, marketing spend, conversion, and retention to ARR growth and company-level financial targets. Drive budget planning, pacing, and forecast accuracy across GTM functions. Build models to forecast acquisition, activation, and free-to-paid conversion performance, translating funnel health into financial outcomes.</li>\n<li>Decision Support &amp; Business Case Development: Build robust operational and financial models for major initiatives, including ROI, LTV/CAC, and payback analysis. Quantify trade-offs between growth and profitability, and partner with Sales and Marketing leadership on scenario analysis supporting strategic initiatives, resource allocation, and investment decisions.</li>\n<li>Performance Measurement: Design and track key GTM KPIs — including CAC, LTV/CAC, payback period, sales productivity, conversion rates, and retention efficiency. Evaluate the ROI of marketing channels, campaigns, and sales investments, partnering with Marketing Operations, RevOps, and Data teams to validate attribution and performance metrics. Support quarterly and annual GTM reviews with clear insight into spend efficiency and growth contribution.</li>\n<li>Data &amp; Analytics Infrastructure: Partner with Data and BI teams to define reporting requirements, build and maintain analytical datasets, and ensure Finance has reliable, scalable access to the metrics that matter. Serve as a bridge between Finance and technical data teams — and write SQL independently to pull, validate, and explore data without relying on a data team intermediary.</li>\n<li>Team and Culture Stewardship: Foster a collaborative, data-driven culture within Finance by modeling analytical rigor, proactive communication, and cross-functional partnership. Help shape scalable processes, workflows, and tools that enable the team to operate efficiently and deliver high-quality insights as the company grows.</li>\n<li>AI-enabled Process Improvement: Identify and spearhead opportunities to leverage AI-based tools and modern data infrastructure to streamline forecasting, automate reporting, and surface insights — helping unlock team capacity for high-impact analysis.</li>\n\n</div>"},{"text":"What You Bring","content":"<div>\n\n<li>Bachelor's degree in Finance, Economics, Business, or a related field</li>\n<li>9+ years of total experience, with at least 6 years in the strategic finance function within a late-stage or high-growth tech or public company environment</li>\n<li>Experience in SaaS, preferably with a usage-based business model component</li>\n<li>Strong understanding of GTM dynamics, including familiarity with sales capacity planning, quota setting, pipeline analysis, acquisition funnels, activation, retention, and user conversion metrics</li>\n<li>Experience supporting or partnering directly with Sales and Marketing leadership to develop forecasts, evaluate spend efficiency and compensation plan design, and align incentives with company growth goals</li>\n<li>Familiarity with digital marketing and growth metrics such as CAC, LTV, ROAS, blended CAC, churn, and retention cohorts</li>\n<li>Demonstrated ability to work directly with raw data — building, cleaning, and validating datasets — and a strong intuition for identifying data quality issues before they affect outputs</li>\n<li>Advanced experience with Excel / Google Sheets, BI tools (Tableau), and / or SQL — can independently to pull, validate, and explore data without relying on a data team intermediary</li>\n<li>Excellent business partnering skills, particularly with non-financial leaders; track record of advising operational and financial improvements across multiple areas of the business</li>\n<li>Willingness and ability to operate at multiple levels — deep within the details and big picture — with strong awareness of when to leverage each</li>\n<li>Ability to navigate ambiguous questions, identify key variables, and drive toward a successful outcome</li>\n<li>Ability to story-tell with data and distill complex topics and tradeoffs into a simple framework to influence decision making</li>\n<li>Bias toward action, strong work ethic, and player-coach mentality with experience driving outcomes under tight timeline<br>Extremely detail oriented, highly organized, and able to balance multiple projects in a fast-paced environment</li>\n\n</div>"}],"text":"Sr. Strategic Finance Manager","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About us<br></strong>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.</p>\n<p>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our people<br></strong>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our impact<br></strong>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</p>\n<p>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></p>\n</div>\n<div><strong>Who You Are<br></strong>HighLevel is seeking a Sr. Strategic Finance Manager to primarily serve as the finance partner for our Revenue and Marketing functions, developing analytical and financial frameworks to influence decision making for our most business-critical growth questions. You will partner directly with senior business leaders to help inform resource allocation, define operational and financial KPIs, own key inputs to revenue modeling, and proactively identify opportunities to drive growth or improve profitability. We are looking for someone who brings a blend of strategic finance, growth analytics, and GTM fluency &mdash; and thrives at the intersection of data, storytelling, and decision support. We are seeking a candidate with a diverse FP&amp;A partnering background. You are strong in financial data analytics and have experience building a bottoms-up financial model as you are presenting a recommendation to a C-suite audience. You will report directly to the Director of Strategic Finance (GTM).</div>","descriptionBodyPlain":"About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nWho You AreHighLevel is seeking a Sr. Strategic Finance Manager to primarily serve as the finance partner for our Revenue and Marketing functions, developing analytical and financial frameworks to influence decision making for our most business-critical growth questions. You will partner directly with senior business leaders to help inform resource allocation, define operational and financial KPIs, own key inputs to revenue modeling, and proactively identify opportunities to drive growth or improve profitability. We are looking for someone who brings a blend of strategic finance, growth analytics, and GTM fluency — and thrives at the intersection of data, storytelling, and decision support. We are seeking a candidate with a diverse FP&A partnering background. You are strong in financial data analytics and have experience building a bottoms-up financial model as you are presenting a recommendation to a C-suite audience. You will report directly to the Director of Strategic Finance (GTM).\n","hostedUrl":"https://jobs.lever.co/gohighlevel/018f07b6-193c-4ac6-9a02-ee3bb55d796f","applyUrl":"https://jobs.lever.co/gohighlevel/018f07b6-193c-4ac6-9a02-ee3bb55d796f/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application.\n#LI-Remote #LI-NJ1\n","additional":"<div>\n<p><strong>EEO Statement:</strong><br>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</p>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.</p>\n<p>#LI-Remote #LI-NJ1</p>\n</div>","categories":{"commitment":"Employee India","department":"Platform","location":"India","team":"Platform","allLocations":["India"]},"createdAt":1768311215279,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \nAbout the Role:\nWe are seeking SDE3 engineers to join HighLevel’s Core Infrastructure SRE Operations & Security team. This role focuses on operating, securing, and improving HighLevel’s production infrastructure, with responsibilities spanning on-call operations, incident response, reliability engineering, and security remediation.\nYou will work closely with Cloud Infrastructure, Platform Engineering, Data Infrastructure, and Security teams to ensure systems are stable, resilient, and secure. This is a hands-on role with a strong operational and security mindset, critical to HighLevel’s platform maturity.\nResponsibilities:\nProduction Operations & Reliability:-> Participate in 24/7 on-call rotations for core infrastructure systems\n-> Execute incident response during production events, including triage, mitigation, and recovery\n-> Maintain and improve runbooks, operational procedures, and escalation paths\n-> Help reduce MTTR and prevent repeat incidents through engineering solutions\nInfrastructure Reliability Engineering:-> Improve reliability of core infrastructure components including: Kubernetes (GKE) clusters, Cloud networking and load balancing & Edge services (Cloudflare)\n-> Identify systemic reliability issues and drive corrective actions\n-> Support capacity planning, scaling, and resilience testing\nSecurity Operations & Remediation:-> Execute security remediations across cloud and Kubernetes environments\n-> Support enforcement of: IAM least-privilege access, Network security controls & Runtime security policies\n-> Partner with Platform Security on vulnerability management and remediation\n-> Support security incident response and post-incident reviews\nAutomation & Tooling:-> Automate repetitive operational and security tasks\n-> Build tooling to improve:Incident response speed, Operational visibility & Security posture enforcement\n-> Reduce manual toil through scripts, tooling, and process improvements\nChange Management & Governance:-> Support safe execution of infrastructure and configuration changes\n-> Ensure changes follow defined change management and audit requirements\n-> Contribute to incident reviews, postmortems, and continuous improvement initiatives\nCollaboration & Growth:-> Work closely with Cloud Infrastructure, SRE, Platform, Data, and Security teams\n-> Contribute to shared documentation and operational standards\n-> Mentor junior engineers and lead small reliability or security initiatives\n","description":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span><span aria-describedby=\"sk-tooltip-5856\">&nbsp;</span></div>\n<p><strong>About the Role:</strong><br>We are seeking SDE3 engineers to join HighLevel’s Core Infrastructure SRE Operations &amp; Security team. This role focuses on operating, securing, and improving HighLevel’s production infrastructure, with responsibilities spanning on-call operations, incident response, reliability engineering, and security remediation.</p>\n<p>You will work closely with Cloud Infrastructure, Platform Engineering, Data Infrastructure, and Security teams to ensure systems are stable, resilient, and secure. This is a hands-on role with a strong operational and security mindset, critical to HighLevel’s platform maturity.</p>\n<p><strong>Responsibilities:</strong></p>\n<p><strong>Production Operations &amp; Reliability:<br></strong>-&gt; Participate in 24/7 on-call rotations for core infrastructure systems<br>-&gt; Execute incident response during production events, including triage, mitigation, and recovery<br>-&gt; Maintain and improve runbooks, operational procedures, and escalation paths<br>-&gt; Help reduce MTTR and prevent repeat incidents through engineering solutions</p>\n<p><strong>Infrastructure Reliability Engineering:<br></strong>-&gt; Improve reliability of core infrastructure components including: Kubernetes (GKE) clusters, Cloud networking and load balancing &amp; Edge services (Cloudflare)<br>-&gt; Identify systemic reliability issues and drive corrective actions<br>-&gt; Support capacity planning, scaling, and resilience testing</p>\n<p><strong>Security Operations &amp; Remediation:<br></strong>-&gt; Execute security remediations across cloud and Kubernetes environments<br>-&gt; Support enforcement of: IAM least-privilege access, Network security controls &amp; Runtime security policies<br>-&gt; Partner with Platform Security on vulnerability management and remediation<br>-&gt; Support security incident response and post-incident reviews</p>\n<p><strong>Automation &amp; Tooling:<br></strong>-&gt; Automate repetitive operational and security tasks<br>-&gt; Build tooling to improve:Incident response speed, Operational visibility &amp; Security posture enforcement<br>-&gt; Reduce manual toil through scripts, tooling, and process improvements</p>\n<p><strong>Change Management &amp; Governance:<br></strong>-&gt; Support safe execution of infrastructure and configuration changes<br>-&gt; Ensure changes follow defined change management and audit requirements<br>-&gt; Contribute to incident reviews, postmortems, and continuous improvement initiatives</p>\n<p><strong>Collaboration &amp; Growth:<br></strong>-&gt; Work closely with Cloud Infrastructure, SRE, Platform, Data, and Security teams<br>-&gt; Contribute to shared documentation and operational standards<br>-&gt; Mentor junior engineers and lead small reliability or security initiatives</p>","id":"7070113a-7fa9-4a96-9a41-05fe11517987","lists":[{"text":"Requirements:","content":"\n<li>4+ years of experience operating large-scale systems</li>\n<li>Experience with GCP or other public cloud platforms</li>\n<li>Experience with Kubernetes (GKE) in production</li>\n<li>Ability to identify systemic issues and propose long-term fixes</li>\n<li>Experience leading incident response or reliability initiatives</li>\n<li>Strong understanding of reliability, security, and operational best practices</li>\n<li>Comfortable working in on-call and incident response environments</li>\n<li>Strong troubleshooting and communication skills</li>\n<li>Experience supporting or operating production systems</li>\n<li>Comfortable mentoring junior engineers and influencing peers</li>\n"},{"text":"Nice to have:","content":"\n<li>Familiarity with Cloudflare, networking, or edge security</li>\n<li>Exposure to security tooling or vulnerability management</li>\n<li>Scripting or automation experience (Python, Go, Bash, etc.)</li>\n<li>Experience in compliance- or audit-driven environments (SOC2, ISO)</li>\n"}],"text":"SRE / Devops Engineer - Infrastructure Team","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span><span aria-describedby=\"sk-tooltip-5856\">&nbsp;</span></div>\n<p><strong>About the Role:</strong><br>We are seeking SDE3 engineers to join HighLevel&rsquo;s Core Infrastructure SRE Operations &amp; Security team. This role focuses on operating, securing, and improving HighLevel&rsquo;s production infrastructure, with responsibilities spanning on-call operations, incident response, reliability engineering, and security remediation.</p>\n<p>You will work closely with Cloud Infrastructure, Platform Engineering, Data Infrastructure, and Security teams to ensure systems are stable, resilient, and secure. This is a hands-on role with a strong operational and security mindset, critical to HighLevel&rsquo;s platform maturity.</p>\n<p><strong>Responsibilities:</strong></p>\n<p><strong>Production Operations &amp; Reliability:<br></strong>-&gt; Participate in 24/7 on-call rotations for core infrastructure systems<br>-&gt; Execute incident response during production events, including triage, mitigation, and recovery<br>-&gt; Maintain and improve runbooks, operational procedures, and escalation paths<br>-&gt; Help reduce MTTR and prevent repeat incidents through engineering solutions</p>\n<p><strong>Infrastructure Reliability Engineering:<br></strong>-&gt; Improve reliability of core infrastructure components including: Kubernetes (GKE) clusters, Cloud networking and load balancing &amp; Edge services (Cloudflare)<br>-&gt; Identify systemic reliability issues and drive corrective actions<br>-&gt; Support capacity planning, scaling, and resilience testing</p>\n<p><strong>Security Operations &amp; Remediation:<br></strong>-&gt; Execute security remediations across cloud and Kubernetes environments<br>-&gt; Support enforcement of: IAM least-privilege access, Network security controls &amp; Runtime security policies<br>-&gt; Partner with Platform Security on vulnerability management and remediation<br>-&gt; Support security incident response and post-incident reviews</p>\n<p><strong>Automation &amp; Tooling:<br></strong>-&gt; Automate repetitive operational and security tasks<br>-&gt; Build tooling to improve:Incident response speed, Operational visibility &amp; Security posture enforcement<br>-&gt; Reduce manual toil through scripts, tooling, and process improvements</p>\n<p><strong>Change Management &amp; Governance:<br></strong>-&gt; Support safe execution of infrastructure and configuration changes<br>-&gt; Ensure changes follow defined change management and audit requirements<br>-&gt; Contribute to incident reviews, postmortems, and continuous improvement initiatives</p>\n<p><strong>Collaboration &amp; Growth:<br></strong>-&gt; Work closely with Cloud Infrastructure, SRE, Platform, Data, and Security teams<br>-&gt; Contribute to shared documentation and operational standards<br>-&gt; Mentor junior engineers and lead small reliability or security initiatives</p>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \nAbout the Role:\nWe are seeking SDE3 engineers to join HighLevel’s Core Infrastructure SRE Operations & Security team. This role focuses on operating, securing, and improving HighLevel’s production infrastructure, with responsibilities spanning on-call operations, incident response, reliability engineering, and security remediation.\nYou will work closely with Cloud Infrastructure, Platform Engineering, Data Infrastructure, and Security teams to ensure systems are stable, resilient, and secure. This is a hands-on role with a strong operational and security mindset, critical to HighLevel’s platform maturity.\nResponsibilities:\nProduction Operations & Reliability:-> Participate in 24/7 on-call rotations for core infrastructure systems\n-> Execute incident response during production events, including triage, mitigation, and recovery\n-> Maintain and improve runbooks, operational procedures, and escalation paths\n-> Help reduce MTTR and prevent repeat incidents through engineering solutions\nInfrastructure Reliability Engineering:-> Improve reliability of core infrastructure components including: Kubernetes (GKE) clusters, Cloud networking and load balancing & Edge services (Cloudflare)\n-> Identify systemic reliability issues and drive corrective actions\n-> Support capacity planning, scaling, and resilience testing\nSecurity Operations & Remediation:-> Execute security remediations across cloud and Kubernetes environments\n-> Support enforcement of: IAM least-privilege access, Network security controls & Runtime security policies\n-> Partner with Platform Security on vulnerability management and remediation\n-> Support security incident response and post-incident reviews\nAutomation & Tooling:-> Automate repetitive operational and security tasks\n-> Build tooling to improve:Incident response speed, Operational visibility & Security posture enforcement\n-> Reduce manual toil through scripts, tooling, and process improvements\nChange Management & Governance:-> Support safe execution of infrastructure and configuration changes\n-> Ensure changes follow defined change management and audit requirements\n-> Contribute to incident reviews, postmortems, and continuous improvement initiatives\nCollaboration & Growth:-> Work closely with Cloud Infrastructure, SRE, Platform, Data, and Security teams\n-> Contribute to shared documentation and operational standards\n-> Mentor junior engineers and lead small reliability or security initiatives\n","hostedUrl":"https://jobs.lever.co/gohighlevel/7070113a-7fa9-4a96-9a41-05fe11517987","applyUrl":"https://jobs.lever.co/gohighlevel/7070113a-7fa9-4a96-9a41-05fe11517987/apply"},{"additionalPlain":"EEO Statement:The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application.\n\n#LI-Remote #LI-NJ1\n","additional":"<div><strong>EEO Statement:<br></strong>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.<br><br>#LI-Remote #LI-NJ1</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"Data Platform","allLocations":["India"]},"createdAt":1774312015140,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","description":"<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></p>","id":"43175708-62eb-4410-8393-4ee3cb1d2730","lists":[{"text":"About the Role:","content":"<p>We are looking for a Staff Analytics Engineer to lead the modeling and semantic foundation of our Customer Data Platform.&nbsp;This role sits at the intersection of product data, analytics engineering, and data platform architecture. You will define how product events become structured behavioral datasets that power analytics, product insights, machine learning, and in‑app reporting.&nbsp;You will partner closely with product, engineering, marketing, data science, and platform teams to ensure that behavioral data is reliable, well‑modeled, and consistently defined across the company.</p>"},{"text":"Responsibilities:","content":"\n<li><span style=\"font-size: 11pt;\">Define and govern the product event taxonomy across services and applications</span></li>\n<li><span style=\"font-size: 11pt;\">Partner with engineering teams to establish clear instrumentation contracts and naming standards</span></li>\n<li><span style=\"font-size: 11pt;\">Own the modeling patterns that translate event collection pipelines into durable warehouse datasets</span></li>\n<li><span style=\"font-size: 11pt;\">Ensure event data is reliable, deduplicated, and usable for analytics and modeling</span></li>\n<li><span style=\"font-size: 11pt;\">Transform raw events into reusable behavioral datasets such as sessions, feature usage, funnels, retention cohorts, and customer journeys</span></li>\n<li><span style=\"font-size: 11pt;\">Design models that enable product teams to analyze feature adoption, engagement, and lifecycle behavior</span></li>\n<li><span style=\"font-size: 11pt;\">Maintain modeling patterns that support both exploratory analysis and production use cases</span></li>\n<li><span style=\"font-size: 11pt;\">Define and maintain canonical entities such as Agency, Location, Contact, Conversation, Campaign, Spend, Usage, and Outcomes</span></li>\n<li><span style=\"font-size: 11pt;\">Establish durable fact and dimension models that connect behavioral events to business entities</span></li>\n<li><span style=\"font-size: 11pt;\">Ensure relationships between entities remain consistent and scalable across teams and product surfaces</span></li>\n<li><span style=\"font-size: 11pt;\">Build warehouse models that power product analytics platforms</span></li>\n<li><span style=\"font-size: 11pt;\">Ensure metrics in analytics tools and warehouse metrics resolve to the same definitions</span></li>\n<li><span style=\"font-size: 11pt;\">Provide standardized datasets for funnels, cohorts, retention analysis, and product experimentation</span></li>\n<li><span style=\"font-size: 11pt;\">Build behavioral and feature‑ready datasets used by data science for lifecycle modeling, experimentation, and prediction</span></li>\n<li><span style=\"font-size: 11pt;\">Ensure datasets are stable, versioned, and reproducible for downstream ML workflows</span></li>\n<li><span style=\"font-size: 11pt;\">Establish modeling patterns, dbt conventions, macros, and documentation standards used across analytics engineering</span></li>\n<li><span style=\"font-size: 11pt;\">Design tenant‑safe models that support multi‑tenant workloads and high‑concurrency analytics</span></li>\n<li><span style=\"font-size: 11pt;\">Partner with platform teams to ensure models are performant for both internal analytics and in‑app experiences</span></li>\n<li><span style=\"font-size: 11pt;\">Define tests, freshness expectations, and invariants for behavioral datasets</span></li>\n<li><span style=\"font-size: 11pt;\">Implement automated validation for event completeness and schema consistency</span></li>\n<li><span style=\"font-size: 11pt;\">Partner with platform and engineering teams to detect and resolve issues before they impact analytics or customers</span></li>\n<li><span style=\"font-size: 11pt;\">Establish reusable modeling patterns and best practices</span></li>\n<li><span style=\"font-size: 11pt;\">Review work from analytics engineers and raise the bar for correctness, clarity, and maintainability</span></li>\n<li><span style=\"font-size: 11pt;\">Help shape the long‑term architecture of the behavioral data platform</span></li>\n"},{"text":"Requirements:","content":"\n<li>9+ years in analytics engineering, data engineering, or data architecture</li>\n<li>Deep expertise in SQL and dbt, including testing, documentation, and version‑controlled workflows</li>\n<li>Strong experience modeling event‑based or product usage data at scale</li>\n<li>Experience working with modern event collection systems and product analytics platforms</li>\n<li>Proven ownership of canonical datasets or semantic layers used by multiple teams</li>\n<li>Strong judgment around metric definitions, change management, and keeping data consistent across a growing platform</li>\n"},{"text":"Success in this role looks like:","content":"\n<li>Product events across the platform follow a clear and consistent taxonomy</li>\n<li>Event collection pipelines feeding the warehouse and OLAP systems produce reliable, analysis‑ready behavioral data</li>\n<li>Product analytics tools, internal analytics, and customer‑facing reporting all resolve to the same underlying definitions</li>\n<li>Product teams can analyze usage, funnels, and retention without building custom analytics logic</li>\n<li>Data science teams rely on stable behavioral datasets rather than raw event streams</li>\n<li>Canonical customer and product models become the default foundation for analytics and product features across HighLevel.</li>\n"}],"text":"Staff Analytics Engineer – Customer Data Platform","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></p>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","hostedUrl":"https://jobs.lever.co/gohighlevel/43175708-62eb-4410-8393-4ee3cb1d2730","applyUrl":"https://jobs.lever.co/gohighlevel/43175708-62eb-4410-8393-4ee3cb1d2730/apply"},{"additionalPlain":" \n#LI-Remote #LI-NJ1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-NJ1</span></div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Engineering","location":"India","team":"CRM & Automation","allLocations":["India"]},"createdAt":1768281635866,"descriptionPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nRole Summary:\nAs a Staff Engineer on the Users team, you will be the technical anchor for identity, access, auditing, notifications and security foundations across our multi-tenant SaaS platform. This role is not about feature velocity - it’s about building systems that are correct, resilient, and safe by default, and enabling other teams to move fast without breaking trust.\n \nYou’ll work closely with EMs, Product, and other engineers to design and evolve core primitives such as users, roles, permissions, tokens, and tenant isolation, auditing, notifications - at scale.\n","description":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a aria-describedby=\"sk-tooltip-2612\" rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Role Summary:</strong></div>\n<div><span style=\"font-size: 16px;\">As a Staff Engineer on the Users team, you will be the technical anchor for identity, access, auditing, notifications and security foundations across our multi-tenant SaaS platform. This role is not about feature velocity - it’s about building systems that are correct, resilient, and safe by default, and enabling other teams to move fast without breaking trust.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You’ll work closely with EMs, Product, and other engineers to design and evolve core primitives such as users, roles, permissions, tokens, and tenant isolation, auditing, notifications - at scale.</span></div>","id":"22d8e701-923e-4911-bbfc-35366b77ddcc","lists":[{"text":"Responsibilities:","content":"\n<li>Design and evolve secure multi-tenant architectures (Agency → Account → App or equivalent hierarchy) for 100k+ agencies</li>\n<li>Define and enforce tenant isolation guarantees at data, API, and infra levels</li>\n<li>Build and review authorization models (RBAC / ABAC / hybrid)</li>\n<li>Own token systems (API keys, OAuth flows, JWTs, scoped tokens, rotation, expiry)</li>\n<li>Design fine-grained scopes for internal APIs, public APIs, and partner integrations</li>\n<li>Map scopes → permissions → resources consistently</li>\n<li>Prevent over-scoped tokens and privilege escalation</li>\n<li>Lead security-critical backend designs (authZ boundaries, impersonation, auditability)</li>\n<li>Set patterns for secure-by-default APIs used by internal and external teams</li>\n<li>Partner with Infra/Security teams on Secrets management, Key rotation, Rate limiting &amp; abuse prevention, Compliance readiness (SOC2 style thinking)</li>\n<li>Act as a multiplier: raise the security bar across engineering via reviews, RFCs, and mentoring</li>\n"},{"text":"Requirements:","content":"\n<li>8+ years of backend engineering experience</li>\n<li>Proven experience building secure, multi-tenant SaaS platforms</li>\n<li>Deep understanding of: Authorization models (RBAC, ABAC), OAuth2 / JWT / API key systems, Threat modeling &amp; security tradeoffs</li>\n<li>Strong system design skills - especially for long-lived platformsComfort owning ambiguous, high-impact areas</li>\n"},{"text":"Nice to have:","content":"\n<li>Experience designing platforms used by multiple internal teams</li>\n<li>Security reviews, incident learnings, or compliance exposure</li>\n<li>Experience with large-scale migrations (auth or identity related)</li>\n<li>Background in developer platforms or core infrastructure teams</li>\n"}],"text":"Staff Backend Engineer - Users","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div><strong style=\"font-size: 18px;\">About HighLevel:<br></strong><span style=\"font-size: 16px;\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-describedby=\"sk-tooltip-2612\">Blog Posts</a></span></span></span></div>\n<div>&nbsp;</div>\n</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Role Summary:</strong></div>\n<div><span style=\"font-size: 16px;\">As a Staff Engineer on the Users team, you will be the technical anchor for identity, access, auditing, notifications and security foundations across our multi-tenant SaaS platform. This role is not about feature velocity - it&rsquo;s about building systems that are correct, resilient, and safe by default, and enabling other teams to move fast without breaking trust.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You&rsquo;ll work closely with EMs, Product, and other engineers to design and evolve core primitives such as users, roles, permissions, tokens, and tenant isolation, auditing, notifications - at scale.</span></div>","descriptionBodyPlain":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \n \nRole Summary:\nAs a Staff Engineer on the Users team, you will be the technical anchor for identity, access, auditing, notifications and security foundations across our multi-tenant SaaS platform. This role is not about feature velocity - it’s about building systems that are correct, resilient, and safe by default, and enabling other teams to move fast without breaking trust.\n \nYou’ll work closely with EMs, Product, and other engineers to design and evolve core primitives such as users, roles, permissions, tokens, and tenant isolation, auditing, notifications - at scale.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/22d8e701-923e-4911-bbfc-35366b77ddcc","applyUrl":"https://jobs.lever.co/gohighlevel/22d8e701-923e-4911-bbfc-35366b77ddcc/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<div><strong>EEO Statement:</strong><br>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</div>\n<div>&nbsp;</div>\n<div>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.</div>","categories":{"commitment":"Employee India","department":"Platform","location":"India","team":"Platform","allLocations":["India"]},"createdAt":1777277779891,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","description":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></div>","id":"7558fd91-1c1f-4ee0-97f4-a495a716fad6","lists":[{"text":"About the Role:","content":"<div>We are seeking a&nbsp;Staff Engineer - Cloud Infrastructure &amp; Security to act as a technical architect and leader across HighLevel’s cloud platform.<br><br>This role is a senior individual contributor position responsible for designing and evolving secure, scalable, and resilient infrastructure on GCP, with deep ownership across Kubernetes, networking, IAM, and edge security (Cloudflare).<br><br>You will work closely with Platform Engineering, SRE, and Cyber Security teams to ensure infrastructure is secure by design, highly available, and aligned with modern best practices, while enabling teams to move fast safely.</div>"},{"text":"Responsibilities:","content":"<p><strong>Cloud Infrastructure Architecture (GCP):</strong></p>\n\n<li>\n<p>Design and evolve GCP-based infrastructure architecture for scalability, resilience, and security.</p>\n</li>\n<li>\n<p>Define standards for:</p>\n\n</li><li>\n<p>Project and environment structure</p>\n</li>\n<li>\n<p>Multi-region deployments</p>\n</li>\n<li>\n<p>High availability and failover strategies</p>\n</li>\n\n\n<li>\n<p>Lead architectural reviews for high-impact infrastructure changes.</p>\n</li>\n<li>\n<p>Ensure infrastructure supports high-scale, multi-tenant SaaS workloads.</p>\n</li>\n\n<p><strong>Kubernetes Platform (GKE):</strong></p>\n\n<li>\n<p>Architect and optimize Kubernetes (GKE) platforms for production workloads.</p>\n</li>\n<li>\n<p>Define and enforce:</p>\n\n</li><li>\n<p>Cluster architecture and node pool strategies</p>\n</li>\n<li>\n<p>Workload isolation and scheduling policies</p>\n</li>\n<li>\n<p>Upgrade and lifecycle management strategies</p>\n</li>\n\n\n<li>\n<p>Improve reliability, scalability, and operational efficiency of Kubernetes environments.</p>\n</li>\n\n<p><strong>Networking &amp; Edge (Cloudflare):</strong></p>\n\n<li>\n<p>Design and manage secure and scalable cloud networking:</p>\n\n</li><li>\n<p>VPCs, subnets, routing, and firewalls</p>\n</li>\n<li>\n<p>Load balancing and traffic routing</p>\n</li>\n\n\n<li>\n<p>Own integration with Cloudflare, including:</p>\n\n</li><li>\n<p>CDN configuration</p>\n</li>\n<li>\n<p>WAF rules and DDoS protection</p>\n</li>\n<li>\n<p>Edge security and traffic management</p>\n</li>\n\n\n<li>\n<p>Ensure low-latency, resilient, and secure traffic flows.</p>\n</li>\n\n<p><strong>Identity &amp; Access Management (IAM):</strong></p>\n\n<li>\n<p>Design and enforce least-privilege IAM architecture across GCP and platform systems.</p>\n</li>\n<li>\n<p>Define standards for:</p>\n\n</li><li>\n<p>Service accounts and roles</p>\n</li>\n<li>\n<p>Access control policies</p>\n</li>\n<li>\n<p>Just-in-time access and auditing</p>\n</li>\n\n\n<li>\n<p>Partner with Cyber Security to continuously improve access posture and reduce risk.</p>\n</li>\n\n<p><strong>Cloud Security &amp; Platform Hardening:</strong></p>\n\n<li>\n<p>Build and enforce secure-by-default infrastructure patterns.</p>\n</li>\n<li>\n<p>Partner closely with Cyber Security teams to:</p>\n\n</li><li>\n<p>Identify and remediate vulnerabilities</p>\n</li>\n<li>\n<p>Implement security controls and guardrails</p>\n</li>\n<li>\n<p>Support threat modeling and risk assessments</p>\n</li>\n\n\n<li>\n<p>Secure Kubernetes workloads, networking layers, and cloud services.</p>\n</li>\n\n<p><strong>Infrastructure as Code &amp; Automation:</strong></p>\n\n<li>\n<p>Drive adoption and quality of Infrastructure as Code (IaC) using tools like Terraform.</p>\n</li>\n<li>\n<p>Build reusable infrastructure modules and automation frameworks.</p>\n</li>\n<li>\n<p>Ensure infrastructure changes are Auditable, Repeatable &amp; Safe</p>\n</li>\n<li>\n<p>Reduce manual operational work through automation.</p>\n</li>\n\n<p><strong>Reliability, DR &amp; Operational Readiness:</strong></p>\n\n<li>\n<p>Design and improve disaster recovery (DR) and failover strategies.</p>\n</li>\n<li>\n<p>Define and validate RTO / RPO objectives.</p>\n</li>\n<li>\n<p>Partner with SRE teams to improve Incident response, System resilience &amp; Operational readiness</p>\n</li>\n<li>\n<p>Participate in postmortems and drive systemic improvements.</p>\n</li>\n\n<p><strong>Performance &amp; Cost Optimization:</strong></p>\n\n<li>\n<p>Identify infrastructure inefficiencies and performance bottlenecks.</p>\n</li>\n<li>\n<p>Partner with FinOps and Cloud teams to:</p>\n\n</li><li>\n<p>Optimize resource utilization</p>\n</li>\n<li>\n<p>Improve cost visibility and predictability</p>\n</li>\n\n\n<li>\n<p>Balance performance, reliability, and cost in architectural decisions.</p>\n</li>\n\n<p><strong>Technical Leadership &amp; Mentorship:</strong></p>\n\n<li>\n<p>Act as a technical leader across Cloud Infrastructure and Security domains.</p>\n</li>\n<li>\n<p>Mentor SDE2, SDE3, and Lead engineers.</p>\n</li>\n<li>\n<p>Drive design reviews, architecture discussions, and best practices.</p>\n</li>\n<li>\n<p>Influence teams across the organization without direct authority.</p>\n</li>\n\n<p><strong>Cross-Functional Collaboration:</strong></p>\n\n<li>\n<p>Work closely with:</p>\n\n</li><li>\n<p>Platform Engineering (CI/CD, DevEx)</p>\n</li>\n<li>\n<p>SRE &amp; InfraOps (operations and reliability)</p>\n</li>\n<li>\n<p>Cyber Security teams (security and compliance)</p>\n</li>\n\n\n<li>\n<p>Communicate complex technical concepts clearly to stakeholders and leadership.</p>\n</li>\n"},{"text":"Requirements:","content":"<div>\n\n<li>\n<p>Bachelor’s degree or equivalent experience in Engineering or related field</p>\n</li>\n<li>\n<p>9+ years of experience in cloud infrastructure, platform engineering, or security</p>\n</li>\n<li>\n<p>Deep hands-on experience with:</p>\n\n</li><li>\n<p>GCP (preferred) or other cloud platforms</p>\n</li>\n<li>\n<p>Kubernetes (GKE) in production environments</p>\n</li>\n<li>\n<p>Cloud networking and distributed systems</p>\n</li>\n\n\n<li>\n<p>Strong experience with:</p>\n\n</li><li>\n<p>Cloudflare (CDN, WAF, edge security)</p>\n</li>\n<li>\n<p>IAM and access control systems</p>\n</li>\n\n\n<li>\n<p>Proven experience designing secure, highly available systems at scale</p>\n</li>\n<li>\n<p>Strong problem-solving and system design skills</p>\n</li>\n<li>\n<p>Excellent communication and leadership abilities</p>\n</li>\n\n</div>"},{"text":"Nice to Have:","content":"\n<li>Experience in high-growth SaaS environments<br><br></li>\n<li>Familiarity with service mesh (Istio or similar)<br><br></li>\n<li>Experience with policy-as-code (OPA, Kyverno)<br><br></li>\n<li>Experience in compliance-driven environments<br><br></li>\n<li>Scripting or programming experience (Go, Python, Bash)</li>\n"}],"text":"Staff Engineer - Cloud Infrastructure & Security","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","hostedUrl":"https://jobs.lever.co/gohighlevel/7558fd91-1c1f-4ee0-97f4-a495a716fad6","applyUrl":"https://jobs.lever.co/gohighlevel/7558fd91-1c1f-4ee0-97f4-a495a716fad6/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Platform","location":"India","team":"Platform","allLocations":["India"]},"createdAt":1778694070868,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","description":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></div>","id":"af42dc00-d62d-40cb-8c4b-4a595a32dd2c","lists":[{"text":"About the Role:","content":"<div>As a Staff Engineer on the Platform Engineering team, you will play a pivotal role in shaping the foundation of HighLevel’s platform. You’ll design and develop shared frameworks, libraries, and core services that power products at scale. This role is ideal for engineers who thrive in ambiguity, enjoy solving large-scale engineering challenges, and are passionate about building systems that enable massive impact across teams.<br><br>The Staff Engineer is expected to be a deeply technical engineering leader who thrives in ambiguity, takes extreme ownership, and has proven experience designing and building highly scalable, complex distributed systems at scale. You will also help drive engineering excellence through effective adoption of AI-powered development workflows and systems that improve software development lifecycle (SDLC) efficiency, developer productivity, quality, and delivery velocity.</div>"},{"text":"Responsibilities:","content":"\n<li>Architect, develop, and maintain reusable frameworks, SDKs, and core platform services using Node.js and GoLang</li>\n<li>Build scalable, cloud-native solutions leveraging Google Cloud Platform (GCP)</li>\n<li>Design and optimize systems that efficiently handle large-scale data and high-throughput workloads</li>\n<li>Contribute to high-performance service architectures capable of handling massive scale with strong reliability and observability standards</li>\n<li>Lead technical design reviews, establish engineering best practices, and mentor senior engineers across teams</li>\n<li>Drive architectural decisions for scalability, performance, security, and maintainability</li>\n<li>Partner cross-functionally with product, infrastructure, and engineering teams to deliver reliable platform capabilities</li>\n<li>Improve developer productivity by building internal tooling, shared libraries, and scalable engineering foundations</li>\n<li>Lead initiatives that leverage AI effectively across engineering workflows, including code generation, testing, developer tooling, incident analysis, and SDLC automation</li>\n<li>Build and evolve systems, platforms, and engineering processes that improve SDLC efficiency, release velocity, reliability, and developer experience</li>\n<li>Take ownership of critical platform initiatives from architecture through production operations</li>\n"},{"text":"Requirements:","content":"\n<li>9+ years of software engineering experience with demonstrated success building distributed systems or large-scale backend services</li>\n<li>Hands-on experience designing, optimizing, and scaling large-scale backend systems and data-intensive applications</li>\n<li>Strong understanding of distributed systems, microservices, APIs, CI/CD pipelines, and observability frameworks</li>\n<li>Experience leveraging AI-assisted engineering workflows and building systems/processes that improve SDLC effectiveness and engineering productivity</li>\n<li>Proven ability to lead technically, navigate ambiguity, and deliver impactful engineering outcomes</li>\n<li>Experience operating systems at high scale with a strong focus on performance, reliability, and resiliency</li>\n<li>Strong problem-solving skills with the ability to simplify complex technical challenges</li>\n"},{"text":"Nice to Have:","content":"\n<li>Experience building internal platforms, frameworks, or developer tooling used across multiple teams</li>\n<li>Strong expertise in Node.js/GoLang and cloud infrastructure, preferably GCP</li>\n<li>Familiarity with Kubernetes, service mesh technologies, and infrastructure automation</li>\n<li>Experience in high-traffic SaaS environments with a focus on scalability and resilience</li>\n<li>Exposure to event-driven architectures, streaming systems, or large-scale data platforms</li>\n<li>Experience evaluating or implementing AI-enabled developer platforms, coding assistants, or SDLC automation systems</li>\n"}],"text":"Staff Engineer - Platform Engineering","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our People</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our Impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n","hostedUrl":"https://jobs.lever.co/gohighlevel/af42dc00-d62d-40cb-8c4b-4a595a32dd2c","applyUrl":"https://jobs.lever.co/gohighlevel/af42dc00-d62d-40cb-8c4b-4a595a32dd2c/apply"},{"additionalPlain":"EEO Statement\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application\n \n#LI-Remote #LI-MP1\n","additional":"<p><strong style=\"font-size: 16px;\">EEO Statement</strong></p>\n<p><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></p>\n<p>&nbsp;</p>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n<p>&nbsp;</p>\n<p><span style=\"font-size: 16px;\">#LI-Remote&nbsp;#LI-MP1</span></p>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1765804639414,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nRole Overview\nAs the Staff Product Manager for Customer Retention, you will own the end-to-end product strategy, roadmap and execution for reducing churn and driving long‐term customer value across the HighLevel platform. You will partner deeply with cross-functional teams (Engineering, Design, Data Science, Customer Success, Marketing, Product & Growth) to identify at-risk\ncustomers, design preventive and reactive retention mechanisms, and build scalable solutions that influence user behaviour, product usage, engagement and renewal. You will be accountable for defining the vision, setting the KPIs, and delivering measurable impact on churn/retention metrics and customer health.\n \nWhat you’ll do\n- Define, track and report key metrics: churn rate (by cohort, segment), renewal/expansion rates, usage/engagement KPIs, net revenue retention, product health scores, etc.\n- Work with Data Science/Analytics to develop predictive models (churn risk, customer health scoring) and leverage those insights into prioritised product work‐streams.\n- Design and deliver product capabilities (features, flows, nudges, onboarding, in-app guidance, retention campaigns) that proactively engage users, reduce risk of drop-off, and optimise for renewal.\n- Partner with Customer Success, Onboarding and Growth teams to build hooks for expansion and upsell, cross-sell and stickiness strategies.\n- Influence the product roadmap: collaborate with engineering, design, UX, growth and marketing to prioritise and execute on retention-centric initiatives across the platform.\n- Own the voice of the customer: conduct qualitative research, user interviews, customer health signals, churn exit interviews, segmentation. Translate these insights into product requirements, user stories and value propositions.\n- Continuously monitor and iterate: run experiments (A/B tests), evaluate impact of retention features, refine, scale what works and sunset what doesn’t.\n- Mentor and coach other product managers (PMs, APMs) working on adjacent areas (onboarding, expansion). Act as a thought-leader in retention best practices within the product org.\n- Collaborate with GTM and marketing teams to ensure that messaging, positioning and lifecycle communications reinforce retention / renewal behaviours.\n- Present to senior leadership and stakeholders on strategy, roadmap, progress and business impact.\n \nWhat we’re looking for (Must-Haves)\n- 10+ years of product management experience (software/digital products) with increasing scope and complexity.\n- Proven track record of owning product strategy and execution, ideally at a senior/IC level (Principal or equivalent).\n- Prior experience working on retention, churn reduction or customer success problems - identifying risk factors, designing product/UX interventions, measuring impact.\n- Strong analytical and data-driven mindset: you can work with usage data, run experiments, interpret cohort analyses and define meaningful KPIs.\n- Experience collaborating cross-functionally with engineering, design, growth, customer success, marketing. Strong stakeholder management skills.\n- Excellent communication skills - able to influence without direct authority, build alignment across multiple teams, articulate roadmap and outcomes to leadership.\n- Comfortable working in ambiguous environments, able to structure problems, create hypotheses, prioritise ruthlessly, and drive forward execution.\n- Prior experience in a SaaS product business or digital subscription business (preferred) - with familiarity of ARR, churn, net retention, usage-based pricing, expansion models. (If you’ve worked in a high-scale consumer app with retention/churn focus, that’s also\nrelevant.)\n \nWhat we’d like (Great-to-Have)\n- Experience specifically in a SaaS platform business (B2B, multi-tenant) where churn reduction and expansion were major levers of growth.\n- Experience with onboarding, adoption, in-app behaviour nudges, product-led growth models.\n- Experience in global / multi-region product rollout.\n \nWhat you’ll get\n- Opportunity to lead a strategic pillar (retention) that has top‐level business impact.\n- A collaborative environment: you will work with engineering, design, data science, customer success, growth & marketing.\n- A strong growth trajectory: influence our platform’s next phase of growth, scale global operations, and build frameworks that others will follow.\n \nAbout you\nYou are an instinctive product leader, driven by a desire to understand customer behaviour, usage patterns and business outcomes. You thrive in turning ambiguous, complex problems (Why do customers churn? How do we reduce that?) into clear strategies, high-impact initiatives and measurable results. You balance strategic thinking with hands‐on execution, and you know how to build, test, iterate, and scale features that matter. You are a strong communicator and influencer - able to partner across teams, lead without authority and manage up to leadership. You are comfortable living in a growth-stage SaaS/tech environment, where change is constant\nand speed matters. And you’re ready to own retention as a strategic lever for business growth.\n","description":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Role Overview</strong></div>\n<div><span style=\"font-size: 16px;\">As the Staff Product Manager for Customer Retention, you will own the end-to-end product strategy, roadmap and execution for reducing churn and driving long‐term customer value across the HighLevel platform. You will partner deeply with cross-functional teams (Engineering, Design, Data Science, Customer Success, Marketing, Product &amp; Growth) to identify at-risk</span></div>\n<div><span style=\"font-size: 16px;\">customers, design preventive and reactive retention mechanisms, and build scalable solutions that influence user behaviour, product usage, engagement and renewal. You will be accountable for defining the vision, setting the KPIs, and delivering measurable impact on churn/retention metrics and customer health.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What you’ll do</strong></div>\n<div><span style=\"font-size: 16px;\">- Define, track and report key metrics: churn rate (by cohort, segment), renewal/expansion rates, usage/engagement KPIs, net revenue retention, product health scores, etc.</span></div>\n<div><span style=\"font-size: 16px;\">- Work with Data Science/Analytics to develop predictive models (churn risk, customer health scoring) and leverage those insights into prioritised product work‐streams.</span></div>\n<div><span style=\"font-size: 16px;\">- Design and deliver product capabilities (features, flows, nudges, onboarding, in-app guidance, retention campaigns) that proactively engage users, reduce risk of drop-off, and optimise for renewal.</span></div>\n<div><span style=\"font-size: 16px;\">- Partner with Customer Success, Onboarding and Growth teams to build hooks for expansion and upsell, cross-sell and stickiness strategies.</span></div>\n<div><span style=\"font-size: 16px;\">- Influence the product roadmap: collaborate with engineering, design, UX, growth and marketing to prioritise and execute on retention-centric initiatives across the platform.</span></div>\n<div><span style=\"font-size: 16px;\">- Own the voice of the customer: conduct qualitative research, user interviews, customer health signals, churn exit interviews, segmentation. Translate these insights into product requirements, user stories and value propositions.</span></div>\n<div><span style=\"font-size: 16px;\">- Continuously monitor and iterate: run experiments (A/B tests), evaluate impact of retention features, refine, scale what works and sunset what doesn’t.</span></div>\n<div><span style=\"font-size: 16px;\">- Mentor and coach other product managers (PMs, APMs) working on adjacent areas (onboarding, expansion). Act as a thought-leader in retention best practices within the product org.</span></div>\n<div><span style=\"font-size: 16px;\">- Collaborate with GTM and marketing teams to ensure that messaging, positioning and lifecycle communications reinforce retention / renewal behaviours.</span></div>\n<div><span style=\"font-size: 16px;\">- Present to senior leadership and stakeholders on strategy, roadmap, progress and business impact.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What we’re looking for (Must-Haves)</strong></div>\n<div><span style=\"font-size: 16px;\">- 10+ years of product management experience (software/digital products) with increasing scope and complexity.</span></div>\n<div><span style=\"font-size: 16px;\">- Proven track record of owning product strategy and execution, ideally at a senior/IC level (Principal or equivalent).</span></div>\n<div><span style=\"font-size: 16px;\">- Prior experience working on retention, churn reduction or customer success problems - identifying risk factors, designing product/UX interventions, measuring impact.</span></div>\n<div><span style=\"font-size: 16px;\">- Strong analytical and data-driven mindset: you can work with usage data, run experiments, interpret cohort analyses and define meaningful KPIs.</span></div>\n<div><span style=\"font-size: 16px;\">- Experience collaborating cross-functionally with engineering, design, growth, customer success, marketing. Strong stakeholder management skills.</span></div>\n<div><span style=\"font-size: 16px;\">- Excellent communication skills - able to influence without direct authority, build alignment across multiple teams, articulate roadmap and outcomes to leadership.</span></div>\n<div><span style=\"font-size: 16px;\">- Comfortable working in ambiguous environments, able to structure problems, create hypotheses, prioritise ruthlessly, and drive forward execution.</span></div>\n<div><span style=\"font-size: 16px;\">- Prior experience in a SaaS product business or digital subscription business (preferred) - with familiarity of ARR, churn, net retention, usage-based pricing, expansion models. (If you’ve worked in a high-scale consumer app with retention/churn focus, that’s also</span></div>\n<div><span style=\"font-size: 16px;\">relevant.)</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What we’d like (Great-to-Have)</strong></div>\n<div><span style=\"font-size: 16px;\">- Experience specifically in a SaaS platform business (B2B, multi-tenant) where churn reduction and expansion were major levers of growth.</span></div>\n<div><span style=\"font-size: 16px;\">- Experience with onboarding, adoption, in-app behaviour nudges, product-led growth models.</span></div>\n<div><span style=\"font-size: 16px;\">- Experience in global / multi-region product rollout.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What you’ll get</strong></div>\n<div><span style=\"font-size: 16px;\">- Opportunity to lead a strategic pillar (retention) that has top‐level business impact.</span></div>\n<div><span style=\"font-size: 16px;\">- A collaborative environment: you will work with engineering, design, data science, customer success, growth &amp; marketing.</span></div>\n<div><span style=\"font-size: 16px;\">- A strong growth trajectory: influence our platform’s next phase of growth, scale global operations, and build frameworks that others will follow.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About you</strong></div>\n<div><span style=\"font-size: 16px;\">You are an instinctive product leader, driven by a desire to understand customer behaviour, usage patterns and business outcomes. You thrive in turning ambiguous, complex problems (Why do customers churn? How do we reduce that?) into clear strategies, high-impact initiatives and measurable results. You balance strategic thinking with hands‐on execution, and you know how to build, test, iterate, and scale features that matter. You are a strong communicator and influencer - able to partner across teams, lead without authority and manage up to leadership. You are comfortable living in a growth-stage SaaS/tech environment, where change is constant</span></div>\n<div><span style=\"font-size: 16px;\">and speed matters. And you’re ready to own retention as a strategic lever for business growth.</span></div>","id":"80c407a2-941f-43e2-92c8-023fbfe73d07","lists":[],"text":"Staff Product Manager - (Customer Retention - Platform)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Role Overview</strong></div>\n<div><span style=\"font-size: 16px;\">As the Staff Product Manager for Customer Retention, you will own the end-to-end product strategy, roadmap and execution for reducing churn and driving long‐term customer value across the HighLevel platform. You will partner deeply with cross-functional teams (Engineering, Design, Data Science, Customer Success, Marketing, Product &amp; Growth) to identify at-risk</span></div>\n<div><span style=\"font-size: 16px;\">customers, design preventive and reactive retention mechanisms, and build scalable solutions that influence user behaviour, product usage, engagement and renewal. You will be accountable for defining the vision, setting the KPIs, and delivering measurable impact on churn/retention metrics and customer health.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What you&rsquo;ll do</strong></div>\n<div><span style=\"font-size: 16px;\">- Define, track and report key metrics: churn rate (by cohort, segment), renewal/expansion rates, usage/engagement KPIs, net revenue retention, product health scores, etc.</span></div>\n<div><span style=\"font-size: 16px;\">- Work with Data Science/Analytics to develop predictive models (churn risk, customer health scoring) and leverage those insights into prioritised product work‐streams.</span></div>\n<div><span style=\"font-size: 16px;\">- Design and deliver product capabilities (features, flows, nudges, onboarding, in-app guidance, retention campaigns) that proactively engage users, reduce risk of drop-off, and optimise for renewal.</span></div>\n<div><span style=\"font-size: 16px;\">- Partner with Customer Success, Onboarding and Growth teams to build hooks for expansion and upsell, cross-sell and stickiness strategies.</span></div>\n<div><span style=\"font-size: 16px;\">- Influence the product roadmap: collaborate with engineering, design, UX, growth and marketing to prioritise and execute on retention-centric initiatives across the platform.</span></div>\n<div><span style=\"font-size: 16px;\">- Own the voice of the customer: conduct qualitative research, user interviews, customer health signals, churn exit interviews, segmentation. Translate these insights into product requirements, user stories and value propositions.</span></div>\n<div><span style=\"font-size: 16px;\">- Continuously monitor and iterate: run experiments (A/B tests), evaluate impact of retention features, refine, scale what works and sunset what doesn&rsquo;t.</span></div>\n<div><span style=\"font-size: 16px;\">- Mentor and coach other product managers (PMs, APMs) working on adjacent areas (onboarding, expansion). Act as a thought-leader in retention best practices within the product org.</span></div>\n<div><span style=\"font-size: 16px;\">- Collaborate with GTM and marketing teams to ensure that messaging, positioning and lifecycle communications reinforce retention / renewal behaviours.</span></div>\n<div><span style=\"font-size: 16px;\">- Present to senior leadership and stakeholders on strategy, roadmap, progress and business impact.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What we&rsquo;re looking for (Must-Haves)</strong></div>\n<div><span style=\"font-size: 16px;\">- 10+ years of product management experience (software/digital products) with increasing scope and complexity.</span></div>\n<div><span style=\"font-size: 16px;\">- Proven track record of owning product strategy and execution, ideally at a senior/IC level (Principal or equivalent).</span></div>\n<div><span style=\"font-size: 16px;\">- Prior experience working on retention, churn reduction or customer success problems - identifying risk factors, designing product/UX interventions, measuring impact.</span></div>\n<div><span style=\"font-size: 16px;\">- Strong analytical and data-driven mindset: you can work with usage data, run experiments, interpret cohort analyses and define meaningful KPIs.</span></div>\n<div><span style=\"font-size: 16px;\">- Experience collaborating cross-functionally with engineering, design, growth, customer success, marketing. Strong stakeholder management skills.</span></div>\n<div><span style=\"font-size: 16px;\">- Excellent communication skills - able to influence without direct authority, build alignment across multiple teams, articulate roadmap and outcomes to leadership.</span></div>\n<div><span style=\"font-size: 16px;\">- Comfortable working in ambiguous environments, able to structure problems, create hypotheses, prioritise ruthlessly, and drive forward execution.</span></div>\n<div><span style=\"font-size: 16px;\">- Prior experience in a SaaS product business or digital subscription business (preferred) - with familiarity of ARR, churn, net retention, usage-based pricing, expansion models. (If you&rsquo;ve worked in a high-scale consumer app with retention/churn focus, that&rsquo;s also</span></div>\n<div><span style=\"font-size: 16px;\">relevant.)</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What we&rsquo;d like (Great-to-Have)</strong></div>\n<div><span style=\"font-size: 16px;\">- Experience specifically in a SaaS platform business (B2B, multi-tenant) where churn reduction and expansion were major levers of growth.</span></div>\n<div><span style=\"font-size: 16px;\">- Experience with onboarding, adoption, in-app behaviour nudges, product-led growth models.</span></div>\n<div><span style=\"font-size: 16px;\">- Experience in global / multi-region product rollout.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What you&rsquo;ll get</strong></div>\n<div><span style=\"font-size: 16px;\">- Opportunity to lead a strategic pillar (retention) that has top‐level business impact.</span></div>\n<div><span style=\"font-size: 16px;\">- A collaborative environment: you will work with engineering, design, data science, customer success, growth &amp; marketing.</span></div>\n<div><span style=\"font-size: 16px;\">- A strong growth trajectory: influence our platform&rsquo;s next phase of growth, scale global operations, and build frameworks that others will follow.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About you</strong></div>\n<div><span style=\"font-size: 16px;\">You are an instinctive product leader, driven by a desire to understand customer behaviour, usage patterns and business outcomes. You thrive in turning ambiguous, complex problems (Why do customers churn? How do we reduce that?) into clear strategies, high-impact initiatives and measurable results. You balance strategic thinking with hands‐on execution, and you know how to build, test, iterate, and scale features that matter. You are a strong communicator and influencer - able to partner across teams, lead without authority and manage up to leadership. You are comfortable living in a growth-stage SaaS/tech environment, where change is constant</span></div>\n<div><span style=\"font-size: 16px;\">and speed matters. And you&rsquo;re ready to own retention as a strategic lever for business growth.</span></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n \nRole Overview\nAs the Staff Product Manager for Customer Retention, you will own the end-to-end product strategy, roadmap and execution for reducing churn and driving long‐term customer value across the HighLevel platform. You will partner deeply with cross-functional teams (Engineering, Design, Data Science, Customer Success, Marketing, Product & Growth) to identify at-risk\ncustomers, design preventive and reactive retention mechanisms, and build scalable solutions that influence user behaviour, product usage, engagement and renewal. You will be accountable for defining the vision, setting the KPIs, and delivering measurable impact on churn/retention metrics and customer health.\n \nWhat you’ll do\n- Define, track and report key metrics: churn rate (by cohort, segment), renewal/expansion rates, usage/engagement KPIs, net revenue retention, product health scores, etc.\n- Work with Data Science/Analytics to develop predictive models (churn risk, customer health scoring) and leverage those insights into prioritised product work‐streams.\n- Design and deliver product capabilities (features, flows, nudges, onboarding, in-app guidance, retention campaigns) that proactively engage users, reduce risk of drop-off, and optimise for renewal.\n- Partner with Customer Success, Onboarding and Growth teams to build hooks for expansion and upsell, cross-sell and stickiness strategies.\n- Influence the product roadmap: collaborate with engineering, design, UX, growth and marketing to prioritise and execute on retention-centric initiatives across the platform.\n- Own the voice of the customer: conduct qualitative research, user interviews, customer health signals, churn exit interviews, segmentation. Translate these insights into product requirements, user stories and value propositions.\n- Continuously monitor and iterate: run experiments (A/B tests), evaluate impact of retention features, refine, scale what works and sunset what doesn’t.\n- Mentor and coach other product managers (PMs, APMs) working on adjacent areas (onboarding, expansion). Act as a thought-leader in retention best practices within the product org.\n- Collaborate with GTM and marketing teams to ensure that messaging, positioning and lifecycle communications reinforce retention / renewal behaviours.\n- Present to senior leadership and stakeholders on strategy, roadmap, progress and business impact.\n \nWhat we’re looking for (Must-Haves)\n- 10+ years of product management experience (software/digital products) with increasing scope and complexity.\n- Proven track record of owning product strategy and execution, ideally at a senior/IC level (Principal or equivalent).\n- Prior experience working on retention, churn reduction or customer success problems - identifying risk factors, designing product/UX interventions, measuring impact.\n- Strong analytical and data-driven mindset: you can work with usage data, run experiments, interpret cohort analyses and define meaningful KPIs.\n- Experience collaborating cross-functionally with engineering, design, growth, customer success, marketing. Strong stakeholder management skills.\n- Excellent communication skills - able to influence without direct authority, build alignment across multiple teams, articulate roadmap and outcomes to leadership.\n- Comfortable working in ambiguous environments, able to structure problems, create hypotheses, prioritise ruthlessly, and drive forward execution.\n- Prior experience in a SaaS product business or digital subscription business (preferred) - with familiarity of ARR, churn, net retention, usage-based pricing, expansion models. (If you’ve worked in a high-scale consumer app with retention/churn focus, that’s also\nrelevant.)\n \nWhat we’d like (Great-to-Have)\n- Experience specifically in a SaaS platform business (B2B, multi-tenant) where churn reduction and expansion were major levers of growth.\n- Experience with onboarding, adoption, in-app behaviour nudges, product-led growth models.\n- Experience in global / multi-region product rollout.\n \nWhat you’ll get\n- Opportunity to lead a strategic pillar (retention) that has top‐level business impact.\n- A collaborative environment: you will work with engineering, design, data science, customer success, growth & marketing.\n- A strong growth trajectory: influence our platform’s next phase of growth, scale global operations, and build frameworks that others will follow.\n \nAbout you\nYou are an instinctive product leader, driven by a desire to understand customer behaviour, usage patterns and business outcomes. You thrive in turning ambiguous, complex problems (Why do customers churn? How do we reduce that?) into clear strategies, high-impact initiatives and measurable results. You balance strategic thinking with hands‐on execution, and you know how to build, test, iterate, and scale features that matter. You are a strong communicator and influencer - able to partner across teams, lead without authority and manage up to leadership. You are comfortable living in a growth-stage SaaS/tech environment, where change is constant\nand speed matters. And you’re ready to own retention as a strategic lever for business growth.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/80c407a2-941f-43e2-92c8-023fbfe73d07","applyUrl":"https://jobs.lever.co/gohighlevel/80c407a2-941f-43e2-92c8-023fbfe73d07/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"EE Full-Time","department":"Product","location":"United States","team":"Product Management","allLocations":["United States"]},"createdAt":1768910276028,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nAbout the team\nThe Creators Product team at HighLevel is focused on building and scaling a world-class learning experience for our customers and their audiences. The platform currently serves over 1.1 million monthly active users, making it one of HighLevel’s most widely adopted products. This role offers a unique opportunity to operate at scale while solving B2C-style learner experience problems within a B2B2C product ecosystem.\n \nWe are seeking a Staff Product Manager, Creators, who will take ownership of the end-to-end experience across the  product. This role will be responsible for improving engagement, retention, and completion rates through thoughtful product strategy, strong execution, and a deep emphasis on UI/UX excellence.\n \nThe ideal candidate will lead initiatives focused on scale, performance, and usability, while running experimentation and A/B tests to validate what drives learner success and monetization. This role requires a strong learner-centric mindset, the ability to work with data at scale, and comfort operating in a fast-paced, high-impact environment.\n \nYour mission: To elevate HighLevel’s Creators experience into a best-in-class learning platform by driving adoption, engagement, and outcomes for learners across a global user base.\n \nWhat You’ll Do\nOwn the Creators Product Vision & Strategy – Define and execute the roadmap for HighLevel’s Courses platform, serving 1.1M+ monthly active learners, with a strong focus on engagement, completion, and long-term retention in a B2B2C environment.\n \nOwn the end-to-end learner journey from first course interaction to completion, repeat engagement, and reactivation, identifying drop-offs, friction points, and opportunities to improve learner outcomes and business impact.\n \nDrive Learner Growth & Monetization – Improve learner adoption, stickiness, and outcomes while supporting revenue expansion through improved course discovery, consumption, and progression experiences.\n \nDeliver Core Learning Experiences – Lead the end-to-end development of features that enhance course creation, consumption, progress tracking, and learner success at scale.\n \nChampion UI/UX Excellence – Partner closely with design and engineering to deliver intuitive, accessible, and mobile-friendly learning experiences with a strong emphasis on usability and performance.\n \nExperiment & Optimize – Design, execute, and analyze A/B tests to validate hypotheses, improve engagement metrics, and optimize learner journeys across web and mobile.\n \nScale & Reliability – Continuously improve platform scalability, performance, and reliability to support a large and growing learner base.\n \nCollaborate Cross-Functionally – Work across engineering, design, data, marketing, and customer-facing teams to drive adoption and elevate learner satisfaction.\n \nLeverage Data for Decisions – Use analytics and experimentation insights to prioritize roadmap investments and measure product impact.\n \nOwn Outcomes, Not Just Features – Deliver measurable improvements in learner engagement, retention, completion rates, and overall platform growth.\n \nActivation & First-Value Ownership\nIdentify, define, and optimize learner activation milestones (e.g., first lesson completed, first course finished) that strongly correlate with long-term retention and monetization\n \nOwn Metrics & Business Impact Own and report on clear success metrics, including learner activation rate, course completion rate, time-to-first-value, 7/30/90-day retention cohorts, and revenue per learner, using data to continuously refine product strategy.\n \nWho You Are\nLearning Platform & B2C Experience – You have built and shipped impactful features for eLearning or MOOC platforms, creating engaging learner experiences that drive activation, completion, retention, and long-term usage at scale.\n \nUX-Obsessed for Learning – You bring a strong UI/UX sensibility focused on learner journeys, content discovery, progress tracking, and habit formation, with a track record of delivering intuitive and delightful learning experiences.\n \nExperimentation-Led – You are comfortable running A/B tests and structured experiments to improve learner engagement, completion rates, and learning outcomes through rapid iteration.\n \nLearner-Centric Mindset – You consistently balance business objectives with learner success, keeping learner needs, motivation, and outcomes at the center of product decisions.\n \nStrategic and Execution-Focused – You can define a clear product vision for a learning platform while staying deeply involved in execution to ensure ideas translate into real impact.\n \nData-Informed Decision Maker – You rely on behavioral data, funnel metrics, and cohort analysis to prioritize initiatives, validate assumptions, and guide product direction across large learner populations.\n \nWhat You’ll Bring\n- 8+ years of Product Management experience, with a strong focus on B2C or B2B2C learning platforms serving 2M+ monthly active users.\n- Proven track record of shipping impactful product features that drive measurable improvements in learner engagement, completion, retention, and business growth.\n- Deep understanding of UI/UX principles for learning experiences, with the ability to partner closely with design teams to deliver intuitive, accessible, and high-quality user journeys.\n- Experience driving creator growth and monetization within subscription, marketplace, or creator-led business models.\n- Familiarity with SaaS and creator platform growth levers, including creator activation, engagement loops, retention, lifecycle optimization, and audience monetization.\n \nBonus: You have worked on a highly polished B2C learning or content platform with 2M+ monthly active users, and can clearly articulate your impact on growth, engagement, and learner satisfaction.\n \nWhy Should You Join Us?\nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \n \nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n \nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n \nThe salary range for this position is $184000 - $224000 annually. \n \n \n#LI-Remote #LI-AV1\n","description":"<div>\n<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span></p>\n</div>\n<div><strong style=\"font-size: 16px;\">About the team</strong></div>\n<div><span style=\"font-size: 16px;\">The Creators Product team at HighLevel is focused on building and scaling a world-class learning experience for our customers and their audiences. The platform currently serves over </span><strong style=\"font-size: 16px;\">1.1 million monthly active users</strong><span style=\"font-size: 16px;\">, making it one of HighLevel’s most widely adopted products. This role offers a unique opportunity to operate at scale while solving </span><strong style=\"font-size: 16px;\">B2C-style learner experience problems within a B2B2C product ecosystem</strong><span style=\"font-size: 16px;\">.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We are seeking a Staff Product Manager</span><strong style=\"font-size: 16px;\">, Creators</strong><span style=\"font-size: 16px;\">, who will take ownership of the end-to-end experience across the&nbsp; product. This role will be responsible for improving engagement, retention, and completion rates through thoughtful product strategy, strong execution, and a deep emphasis on </span><strong style=\"font-size: 16px;\">UI/UX excellence</strong><span style=\"font-size: 16px;\">.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The ideal candidate will lead initiatives focused on scale, performance, and usability, while running </span><strong style=\"font-size: 16px;\">experimentation and A/B tests</strong><span style=\"font-size: 16px;\"> to validate what drives learner success and monetization. This role requires a strong learner-centric mindset, the ability to work with data at scale, and comfort operating in a fast-paced, high-impact environment.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Your mission:</strong><span style=\"font-size: 16px;\"> To elevate HighLevel’s Creators experience into a best-in-class learning platform by driving adoption, engagement, and outcomes for learners across a global user base.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You’ll Do</strong></div>\n<div><strong style=\"font-size: 16px;\">Own the Creators Product Vision &amp; Strategy</strong><span style=\"font-size: 16px;\"> – Define and execute the roadmap for HighLevel’s Courses platform, serving </span><a rel=\"noopener noreferrer\" href=\"http://1.1M\" class=\"postings-link\"><strong style=\"font-size: 16px;\">1.1M</strong></a><strong style=\"font-size: 16px;\">+ monthly active learners</strong><span style=\"font-size: 16px;\">, with a strong focus on engagement, completion, and long-term retention in a B2B2C environment.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Own the end-to-end learner journey</strong><span style=\"font-size: 16px;\"> from first course interaction to completion, repeat engagement, and reactivation, identifying drop-offs, friction points, and opportunities to improve learner outcomes and business impact.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Drive Learner Growth &amp; Monetization</strong><span style=\"font-size: 16px;\"> – Improve learner adoption, stickiness, and outcomes while supporting revenue expansion through improved course discovery, consumption, and progression experiences.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Deliver Core Learning Experiences</strong><span style=\"font-size: 16px;\"> – Lead the end-to-end development of features that enhance course creation, consumption, progress tracking, and learner success at scale.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Champion UI/UX Excellence</strong><span style=\"font-size: 16px;\"> – Partner closely with design and engineering to deliver intuitive, accessible, and mobile-friendly learning experiences with a strong emphasis on usability and performance.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Experiment &amp; Optimize</strong><span style=\"font-size: 16px;\"> – Design, execute, and analyze A/B tests to validate hypotheses, improve engagement metrics, and optimize learner journeys across web and mobile.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Scale &amp; Reliability</strong><span style=\"font-size: 16px;\"> – Continuously improve platform scalability, performance, and reliability to support a large and growing learner base.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Collaborate Cross-Functionally</strong><span style=\"font-size: 16px;\"> – Work across engineering, design, data, marketing, and customer-facing teams to drive adoption and elevate learner satisfaction.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Leverage Data for Decisions</strong><span style=\"font-size: 16px;\"> – Use analytics and experimentation insights to prioritize roadmap investments and measure product impact.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Own Outcomes, Not Just Features</strong><span style=\"font-size: 16px;\"> – Deliver measurable improvements in learner engagement, retention, completion rates, and overall platform growth.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Activation &amp; First-Value Ownership</strong></div>\n<div><span style=\"font-size: 16px;\">Identify, define, and optimize learner activation milestones (e.g., first lesson completed, first course finished) that strongly correlate with long-term retention and monetization</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Own Metrics &amp; Business Impact </strong><span style=\"font-size: 16px;\">Own and report on clear success metrics, including learner activation rate, course completion rate, time-to-first-value, 7/30/90-day retention cohorts, and revenue per learner, using data to continuously refine product strategy.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Who You Are</strong></div>\n<div><strong style=\"font-size: 16px;\">Learning Platform &amp; B2C Experience</strong><span style=\"font-size: 16px;\"> – You have built and shipped impactful features for eLearning or MOOC platforms, creating engaging learner experiences that drive activation, completion, retention, and long-term usage at scale.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">UX-Obsessed for Learning</strong><span style=\"font-size: 16px;\"> – You bring a strong UI/UX sensibility focused on learner journeys, content discovery, progress tracking, and habit formation, with a track record of delivering intuitive and delightful learning experiences.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Experimentation-Led</strong><span style=\"font-size: 16px;\"> – You are comfortable running A/B tests and structured experiments to improve learner engagement, completion rates, and learning outcomes through rapid iteration.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Learner-Centric Mindset</strong><span style=\"font-size: 16px;\"> – You consistently balance business objectives with learner success, keeping learner needs, motivation, and outcomes at the center of product decisions.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Strategic and Execution-Focused</strong><span style=\"font-size: 16px;\"> – You can define a clear product vision for a learning platform while staying deeply involved in execution to ensure ideas translate into real impact.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Data-Informed Decision Maker</strong><span style=\"font-size: 16px;\"> – You rely on behavioral data, funnel metrics, and cohort analysis to prioritize initiatives, validate assumptions, and guide product direction across large learner populations.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You’ll Bring</strong></div>\n<div><strong style=\"font-size: 16px;\">- 8+ years of Product Management experience</strong><span style=\"font-size: 16px;\">, with a strong focus on B2C or B2B2C learning platforms serving </span><strong style=\"font-size: 16px;\">2M+ monthly active </strong><a rel=\"noopener noreferrer\" href=\"http://users.Proven\" class=\"postings-link\"><strong style=\"font-size: 16px;\">users</strong></a><a rel=\"noopener noreferrer\" href=\"http://users.Proven\" style=\"font-size: 16px;\" class=\"postings-link\">.</a></div>\n<div><span style=\"font-size: 16px;\">- Proven track record of shipping impactful product features that drive measurable improvements in learner engagement, completion, retention, and business growth.</span></div>\n<div><span style=\"font-size: 16px;\">- Deep understanding of </span><strong style=\"font-size: 16px;\">UI/UX principles for learning experiences</strong><span style=\"font-size: 16px;\">, with the ability to partner closely with design teams to deliver intuitive, accessible, and high-quality user journeys.</span></div>\n<div><span style=\"font-size: 16px;\">- Experience driving </span><strong style=\"font-size: 16px;\">creator growth and monetization</strong><span style=\"font-size: 16px;\"> within subscription, marketplace, or creator-led business models.</span></div>\n<div><span style=\"font-size: 16px;\">- Familiarity with </span><strong style=\"font-size: 16px;\">SaaS and creator platform growth levers</strong><span style=\"font-size: 16px;\">, including creator activation, engagement loops, retention, lifecycle optimization, and audience monetization.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Bonus: </strong><span style=\"font-size: 16px;\">You have worked on a </span><strong style=\"font-size: 16px;\">highly polished B2C learning or content platform</strong><span style=\"font-size: 16px;\"> with </span><strong style=\"font-size: 16px;\">2M+ monthly active users</strong><span style=\"font-size: 16px;\">, and can clearly articulate your impact on growth, engagement, and learner satisfaction.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Why Should You Join Us?</strong></div>\n<div><span style=\"font-size: 16px;\">At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br></span>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The salary range for this position is </span><strong style=\"font-size: 16px;\">$184000 - $224000</strong><span style=\"font-size: 16px;\"> annually. </span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-AV1</span></div>","id":"bf5d3445-59fd-44d8-b129-5801be177c52","lists":[],"text":"Staff Product Manager - Creators","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span></p>\n</div>\n<div><strong style=\"font-size: 16px;\">About the team</strong></div>\n<div><span style=\"font-size: 16px;\">The Creators Product team at HighLevel is focused on building and scaling a world-class learning experience for our customers and their audiences. The platform currently serves over </span><strong style=\"font-size: 16px;\">1.1 million monthly active users</strong><span style=\"font-size: 16px;\">, making it one of HighLevel&rsquo;s most widely adopted products. This role offers a unique opportunity to operate at scale while solving </span><strong style=\"font-size: 16px;\">B2C-style learner experience problems within a B2B2C product ecosystem</strong><span style=\"font-size: 16px;\">.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We are seeking a Staff Product Manager</span><strong style=\"font-size: 16px;\">, Creators</strong><span style=\"font-size: 16px;\">, who will take ownership of the end-to-end experience across the&nbsp; product. This role will be responsible for improving engagement, retention, and completion rates through thoughtful product strategy, strong execution, and a deep emphasis on </span><strong style=\"font-size: 16px;\">UI/UX excellence</strong><span style=\"font-size: 16px;\">.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The ideal candidate will lead initiatives focused on scale, performance, and usability, while running </span><strong style=\"font-size: 16px;\">experimentation and A/B tests</strong><span style=\"font-size: 16px;\"> to validate what drives learner success and monetization. This role requires a strong learner-centric mindset, the ability to work with data at scale, and comfort operating in a fast-paced, high-impact environment.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Your mission:</strong><span style=\"font-size: 16px;\"> To elevate HighLevel&rsquo;s Creators experience into a best-in-class learning platform by driving adoption, engagement, and outcomes for learners across a global user base.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You&rsquo;ll Do</strong></div>\n<div><strong style=\"font-size: 16px;\">Own the Creators Product Vision &amp; Strategy</strong><span style=\"font-size: 16px;\"> &ndash; Define and execute the roadmap for HighLevel&rsquo;s Courses platform, serving </span><a class=\"postings-link\" href=\"http://1.1M\" target=\"_blank\" rel=\"noopener noreferrer\"><strong style=\"font-size: 16px;\">1.1M</strong></a><strong style=\"font-size: 16px;\">+ monthly active learners</strong><span style=\"font-size: 16px;\">, with a strong focus on engagement, completion, and long-term retention in a B2B2C environment.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Own the end-to-end learner journey</strong><span style=\"font-size: 16px;\"> from first course interaction to completion, repeat engagement, and reactivation, identifying drop-offs, friction points, and opportunities to improve learner outcomes and business impact.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Drive Learner Growth &amp; Monetization</strong><span style=\"font-size: 16px;\"> &ndash; Improve learner adoption, stickiness, and outcomes while supporting revenue expansion through improved course discovery, consumption, and progression experiences.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Deliver Core Learning Experiences</strong><span style=\"font-size: 16px;\"> &ndash; Lead the end-to-end development of features that enhance course creation, consumption, progress tracking, and learner success at scale.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Champion UI/UX Excellence</strong><span style=\"font-size: 16px;\"> &ndash; Partner closely with design and engineering to deliver intuitive, accessible, and mobile-friendly learning experiences with a strong emphasis on usability and performance.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Experiment &amp; Optimize</strong><span style=\"font-size: 16px;\"> &ndash; Design, execute, and analyze A/B tests to validate hypotheses, improve engagement metrics, and optimize learner journeys across web and mobile.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Scale &amp; Reliability</strong><span style=\"font-size: 16px;\"> &ndash; Continuously improve platform scalability, performance, and reliability to support a large and growing learner base.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Collaborate Cross-Functionally</strong><span style=\"font-size: 16px;\"> &ndash; Work across engineering, design, data, marketing, and customer-facing teams to drive adoption and elevate learner satisfaction.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Leverage Data for Decisions</strong><span style=\"font-size: 16px;\"> &ndash; Use analytics and experimentation insights to prioritize roadmap investments and measure product impact.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Own Outcomes, Not Just Features</strong><span style=\"font-size: 16px;\"> &ndash; Deliver measurable improvements in learner engagement, retention, completion rates, and overall platform growth.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Activation &amp; First-Value Ownership</strong></div>\n<div><span style=\"font-size: 16px;\">Identify, define, and optimize learner activation milestones (e.g., first lesson completed, first course finished) that strongly correlate with long-term retention and monetization</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Own Metrics &amp; Business Impact </strong><span style=\"font-size: 16px;\">Own and report on clear success metrics, including learner activation rate, course completion rate, time-to-first-value, 7/30/90-day retention cohorts, and revenue per learner, using data to continuously refine product strategy.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Who You Are</strong></div>\n<div><strong style=\"font-size: 16px;\">Learning Platform &amp; B2C Experience</strong><span style=\"font-size: 16px;\"> &ndash; You have built and shipped impactful features for eLearning or MOOC platforms, creating engaging learner experiences that drive activation, completion, retention, and long-term usage at scale.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">UX-Obsessed for Learning</strong><span style=\"font-size: 16px;\"> &ndash; You bring a strong UI/UX sensibility focused on learner journeys, content discovery, progress tracking, and habit formation, with a track record of delivering intuitive and delightful learning experiences.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Experimentation-Led</strong><span style=\"font-size: 16px;\"> &ndash; You are comfortable running A/B tests and structured experiments to improve learner engagement, completion rates, and learning outcomes through rapid iteration.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Learner-Centric Mindset</strong><span style=\"font-size: 16px;\"> &ndash; You consistently balance business objectives with learner success, keeping learner needs, motivation, and outcomes at the center of product decisions.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Strategic and Execution-Focused</strong><span style=\"font-size: 16px;\"> &ndash; You can define a clear product vision for a learning platform while staying deeply involved in execution to ensure ideas translate into real impact.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Data-Informed Decision Maker</strong><span style=\"font-size: 16px;\"> &ndash; You rely on behavioral data, funnel metrics, and cohort analysis to prioritize initiatives, validate assumptions, and guide product direction across large learner populations.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You&rsquo;ll Bring</strong></div>\n<div><strong style=\"font-size: 16px;\">- 8+ years of Product Management experience</strong><span style=\"font-size: 16px;\">, with a strong focus on B2C or B2B2C learning platforms serving </span><strong style=\"font-size: 16px;\">2M+ monthly active </strong><a class=\"postings-link\" href=\"http://users.Proven\" target=\"_blank\" rel=\"noopener noreferrer\"><strong style=\"font-size: 16px;\">users</strong></a><a class=\"postings-link\" style=\"font-size: 16px;\" href=\"http://users.Proven\" target=\"_blank\" rel=\"noopener noreferrer\">.</a></div>\n<div><span style=\"font-size: 16px;\">- Proven track record of shipping impactful product features that drive measurable improvements in learner engagement, completion, retention, and business growth.</span></div>\n<div><span style=\"font-size: 16px;\">- Deep understanding of </span><strong style=\"font-size: 16px;\">UI/UX principles for learning experiences</strong><span style=\"font-size: 16px;\">, with the ability to partner closely with design teams to deliver intuitive, accessible, and high-quality user journeys.</span></div>\n<div><span style=\"font-size: 16px;\">- Experience driving </span><strong style=\"font-size: 16px;\">creator growth and monetization</strong><span style=\"font-size: 16px;\"> within subscription, marketplace, or creator-led business models.</span></div>\n<div><span style=\"font-size: 16px;\">- Familiarity with </span><strong style=\"font-size: 16px;\">SaaS and creator platform growth levers</strong><span style=\"font-size: 16px;\">, including creator activation, engagement loops, retention, lifecycle optimization, and audience monetization.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Bonus: </strong><span style=\"font-size: 16px;\">You have worked on a </span><strong style=\"font-size: 16px;\">highly polished B2C learning or content platform</strong><span style=\"font-size: 16px;\"> with </span><strong style=\"font-size: 16px;\">2M+ monthly active users</strong><span style=\"font-size: 16px;\">, and can clearly articulate your impact on growth, engagement, and learner satisfaction.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Why Should You Join Us?</strong></div>\n<div><span style=\"font-size: 16px;\">At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br></span>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The salary range for this position is </span><strong style=\"font-size: 16px;\">$184000 - $224000</strong><span style=\"font-size: 16px;\"> annually. </span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote #LI-AV1</span></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nAbout the team\nThe Creators Product team at HighLevel is focused on building and scaling a world-class learning experience for our customers and their audiences. The platform currently serves over 1.1 million monthly active users, making it one of HighLevel’s most widely adopted products. This role offers a unique opportunity to operate at scale while solving B2C-style learner experience problems within a B2B2C product ecosystem.\n \nWe are seeking a Staff Product Manager, Creators, who will take ownership of the end-to-end experience across the  product. This role will be responsible for improving engagement, retention, and completion rates through thoughtful product strategy, strong execution, and a deep emphasis on UI/UX excellence.\n \nThe ideal candidate will lead initiatives focused on scale, performance, and usability, while running experimentation and A/B tests to validate what drives learner success and monetization. This role requires a strong learner-centric mindset, the ability to work with data at scale, and comfort operating in a fast-paced, high-impact environment.\n \nYour mission: To elevate HighLevel’s Creators experience into a best-in-class learning platform by driving adoption, engagement, and outcomes for learners across a global user base.\n \nWhat You’ll Do\nOwn the Creators Product Vision & Strategy – Define and execute the roadmap for HighLevel’s Courses platform, serving 1.1M+ monthly active learners, with a strong focus on engagement, completion, and long-term retention in a B2B2C environment.\n \nOwn the end-to-end learner journey from first course interaction to completion, repeat engagement, and reactivation, identifying drop-offs, friction points, and opportunities to improve learner outcomes and business impact.\n \nDrive Learner Growth & Monetization – Improve learner adoption, stickiness, and outcomes while supporting revenue expansion through improved course discovery, consumption, and progression experiences.\n \nDeliver Core Learning Experiences – Lead the end-to-end development of features that enhance course creation, consumption, progress tracking, and learner success at scale.\n \nChampion UI/UX Excellence – Partner closely with design and engineering to deliver intuitive, accessible, and mobile-friendly learning experiences with a strong emphasis on usability and performance.\n \nExperiment & Optimize – Design, execute, and analyze A/B tests to validate hypotheses, improve engagement metrics, and optimize learner journeys across web and mobile.\n \nScale & Reliability – Continuously improve platform scalability, performance, and reliability to support a large and growing learner base.\n \nCollaborate Cross-Functionally – Work across engineering, design, data, marketing, and customer-facing teams to drive adoption and elevate learner satisfaction.\n \nLeverage Data for Decisions – Use analytics and experimentation insights to prioritize roadmap investments and measure product impact.\n \nOwn Outcomes, Not Just Features – Deliver measurable improvements in learner engagement, retention, completion rates, and overall platform growth.\n \nActivation & First-Value Ownership\nIdentify, define, and optimize learner activation milestones (e.g., first lesson completed, first course finished) that strongly correlate with long-term retention and monetization\n \nOwn Metrics & Business Impact Own and report on clear success metrics, including learner activation rate, course completion rate, time-to-first-value, 7/30/90-day retention cohorts, and revenue per learner, using data to continuously refine product strategy.\n \nWho You Are\nLearning Platform & B2C Experience – You have built and shipped impactful features for eLearning or MOOC platforms, creating engaging learner experiences that drive activation, completion, retention, and long-term usage at scale.\n \nUX-Obsessed for Learning – You bring a strong UI/UX sensibility focused on learner journeys, content discovery, progress tracking, and habit formation, with a track record of delivering intuitive and delightful learning experiences.\n \nExperimentation-Led – You are comfortable running A/B tests and structured experiments to improve learner engagement, completion rates, and learning outcomes through rapid iteration.\n \nLearner-Centric Mindset – You consistently balance business objectives with learner success, keeping learner needs, motivation, and outcomes at the center of product decisions.\n \nStrategic and Execution-Focused – You can define a clear product vision for a learning platform while staying deeply involved in execution to ensure ideas translate into real impact.\n \nData-Informed Decision Maker – You rely on behavioral data, funnel metrics, and cohort analysis to prioritize initiatives, validate assumptions, and guide product direction across large learner populations.\n \nWhat You’ll Bring\n- 8+ years of Product Management experience, with a strong focus on B2C or B2B2C learning platforms serving 2M+ monthly active users.\n- Proven track record of shipping impactful product features that drive measurable improvements in learner engagement, completion, retention, and business growth.\n- Deep understanding of UI/UX principles for learning experiences, with the ability to partner closely with design teams to deliver intuitive, accessible, and high-quality user journeys.\n- Experience driving creator growth and monetization within subscription, marketplace, or creator-led business models.\n- Familiarity with SaaS and creator platform growth levers, including creator activation, engagement loops, retention, lifecycle optimization, and audience monetization.\n \nBonus: You have worked on a highly polished B2C learning or content platform with 2M+ monthly active users, and can clearly articulate your impact on growth, engagement, and learner satisfaction.\n \nWhy Should You Join Us?\nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \n \nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n \nEqual Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n \nThe salary range for this position is $184000 - $224000 annually. \n \n \n#LI-Remote #LI-AV1\n","hostedUrl":"https://jobs.lever.co/gohighlevel/bf5d3445-59fd-44d8-b129-5801be177c52","applyUrl":"https://jobs.lever.co/gohighlevel/bf5d3445-59fd-44d8-b129-5801be177c52/apply"},{"additionalPlain":"Why Should You Join Us?\nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \n \nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n \n#LI-Remote #LI-AV1\n\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<div><strong>Why Should You Join Us?</strong></div>\n<div>At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;</div>\n<div>&nbsp;</div>\n<div>Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</div>\n<div>&nbsp;</div>\n<div>#LI-Remote #LI-AV1</div>\n</div><div><br></div><div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1778244009313,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our Youtube Channel or Blog Posts\nRole OverviewHighLevel is building the operating system for agencies and small businesses—powering CRM, payments, messaging, automation, AI, funnels, and white-labeled experiences for businesses globally. Mobile is becoming an increasingly strategic surface for our platform. Agencies and SMBs want to manage leads, communicate with customers, close deals, run campaigns, and grow their businesses from anywhere.\nWe’re looking for a Staff Product Manager – Mobile Platform to define and lead this next phase of growth, owning cross-platform mobile strategy (iOS, Android, and shared platform capabilities) and driving alignment across multiple product areas and teams.This role will own and lead strategic initiatives across:\nMobile growth and retention\nPlatform scalability\nAI-native workflows\nMonetization opportunities\nNew product innovation\nResponsibilities\nAct as SME for the mobile experiences, platforms and emerging mobile trends\nBring deepexpertise across native app ecosystems , mobile UX patterns, platformcapabilities, performance and mobile growth levers\nHelp define the mobileapproadmap in tandem with the webexperience, contributing to broader product and platform strategy\nIdentify major growth opportunities across engagement, retention, monetization, and platform expansion in the mobile ecosystem\nLead development of intelligent mobile experiences that proactively help users complete tasks\nBuild and launch0→1product experiences by validating new ideas through A/Bexperimentation and rapid iteration\nPartner deeply with engineering, design, analytics, customer support, marketing, and executive leadership\nStay ahead of market shifts in Mobile, AI, SaaS, and SMB software\n\n\nRequirements\n9+ years of product management experience with a strong track record of building impactful products in consumer-facing experiences\n5+years of experience owning mobileproducts across iOS and Android , with a strong POV on designingintuitive , engagingmobileexperiences\nStrong experience building 0→1 products, you have built products or major product surfaces from scratch , work well under ambiguity , have experience in providingdirection rather than optimizing existing funnel.\nExperience leading cross-functional teams across engineering, design, analytics, and GTM, can bring together people around a clear product vision\n\n\nNice to Have\nExperience in SaaS, SMB software, marketplaces, creator platforms, or agency-focusedbusinesses\nExperience building AI-powered products or agentic workflows\nExperience operating in remote, global teams, aligning across multiple stakeholders and time zones\nExperience mentoringPMs or influencingproductorganizations at scale\n \n","description":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">Youtube Channel </a>or <a href=\"https://www.gohighlevel.com/post/general-atlantic-joins-highlevel\">Blog Posts</a></p>\n<p><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Role Overview</span></strong><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">HighLevel is building the operating system for agencies and small businesses—powering CRM, payments, messaging, automation, AI, funnels, and white-labeled experiences for businesses globally. Mobile is becoming an increasingly strategic surface for our platform. Agencies and SMBs want to manage leads, communicate with customers, close deals, run campaigns, and grow their businesses from anywhere.</span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br><br></span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">We’re looking for a </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Staff Product Manager – Mobile Platform</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> to define and lead this next phase of growth, owning cross-platform mobile strategy (iOS, Android, and shared platform capabilities) and driving alignment across multiple product areas and teams.</span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">This role will own and lead strategic initiatives across:</span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Mobile growth and retention</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Platform scalability</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">AI-native workflows</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Monetization opportunities</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">New product innovation</span></li>\n</ul>\n<div><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Responsibilities</span></strong><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span></strong></div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Act as </span><strong><span style=\"font-size: 12pt;\">SME</span></strong><span style=\"font-size: 12pt;\"> for the </span><strong><span style=\"font-size: 12pt;\">mobile experiences</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">platforms</span></strong><span style=\"font-size: 12pt;\"> and </span><strong><span style=\"font-size: 12pt;\">emerging mobile trends</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Bring </span><strong><span style=\"font-size: 12pt;\">deep</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">expertise</span></strong><span style=\"font-size: 12pt;\"> across </span><strong><span style=\"font-size: 12pt;\">native app ecosystems</span></strong><span style=\"font-size: 12pt;\"> , </span><strong><span style=\"font-size: 12pt;\">mobile UX</span></strong><span style=\"font-size: 12pt;\"> patterns, </span><strong><span style=\"font-size: 12pt;\">platform</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">capabilities</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">performance</span></strong><span style=\"font-size: 12pt;\"> and </span><strong><span style=\"font-size: 12pt;\">mobile growth levers</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Help </span><strong><span style=\"font-size: 12pt;\">define</span></strong><span style=\"font-size: 12pt;\"> the </span><strong><span style=\"font-size: 12pt;\">mobile</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">app</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">roadmap</span></strong><span style=\"font-size: 12pt;\"> in tandem with the </span><strong><span style=\"font-size: 12pt;\">web</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">experience</span></strong><span style=\"font-size: 12pt;\">, contributing to broader product and platform strategy</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Identify major growth opportunities across </span><strong><span style=\"font-size: 12pt;\">engagement</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">retention</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">monetization</span></strong><span style=\"font-size: 12pt;\">, and </span><strong><span style=\"font-size: 12pt;\">platform expansion </span></strong><span style=\"font-size: 12pt;\">in the mobile ecosystem</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Lead </span><strong><span style=\"font-size: 12pt;\">development</span></strong><span style=\"font-size: 12pt;\"> of </span><strong><span style=\"font-size: 12pt;\">intelligent mobile experiences</span></strong><span style=\"font-size: 12pt;\"> that proactively help users complete tasks</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">Build</span></strong><span style=\"font-size: 12pt;\"> and </span><strong><span style=\"font-size: 12pt;\">launch</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">0→1</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">product experiences</span></strong><span style=\"font-size: 12pt;\"> by validating new ideas through </span><strong><span style=\"font-size: 12pt;\">A/B</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">experimentation</span></strong><span style=\"font-size: 12pt;\"> and </span><strong><span style=\"font-size: 12pt;\">rapid iteration</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">Partner</span></strong><span style=\"font-size: 12pt;\"> deeply with </span><strong><span style=\"font-size: 12pt;\">engineering</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">design</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">analytics</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">customer support</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">marketing</span></strong><span style=\"font-size: 12pt;\">, and </span><strong><span style=\"font-size: 12pt;\">executive leadership</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">Stay ahead</span></strong><span style=\"font-size: 12pt;\"> of </span><strong><span style=\"font-size: 12pt;\">market shifts</span></strong><span style=\"font-size: 12pt;\"> in </span><strong><span style=\"font-size: 12pt;\">Mobile, AI, SaaS, and SMB</span></strong><span style=\"font-size: 12pt;\"> software</span></li>\n</ul>\n<div><br><br><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Requirements</span></strong><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span></strong></div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">9+ years of product management </span></strong><span style=\"font-size: 12pt;\">experience with a strong track record of building impactful products in </span><strong><span style=\"font-size: 12pt;\">consumer-facing experiences</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">5+</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">years</span></strong><span style=\"font-size: 12pt;\"> of </span><strong><span style=\"font-size: 12pt;\">experience</span></strong><span style=\"font-size: 12pt;\"> owning </span><strong><span style=\"font-size: 12pt;\">mobile</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">products</span></strong><span style=\"font-size: 12pt;\"> across </span><strong><span style=\"font-size: 12pt;\">iOS</span></strong><span style=\"font-size: 12pt;\"> and </span><strong><span style=\"font-size: 12pt;\">Android</span></strong><span style=\"font-size: 12pt;\"> , with a strong POV on </span><strong><span style=\"font-size: 12pt;\">designing</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">intuitive</span></strong><span style=\"font-size: 12pt;\"> , </span><strong><span style=\"font-size: 12pt;\">engaging</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">mobile</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">experiences</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">Strong experience</span></strong><span style=\"font-size: 12pt;\"> building </span><strong><span style=\"font-size: 12pt;\">0→1 products</span></strong><span style=\"font-size: 12pt;\">, you have built </span><strong><span style=\"font-size: 12pt;\">products</span></strong><span style=\"font-size: 12pt;\"> or major product surfaces from </span><strong><span style=\"font-size: 12pt;\">scratch</span></strong><span style=\"font-size: 12pt;\"> , work well under </span><strong><span style=\"font-size: 12pt;\">ambiguity</span></strong><span style=\"font-size: 12pt;\"> , have </span><strong><span style=\"font-size: 12pt;\">experience</span></strong><span style=\"font-size: 12pt;\"> in </span><strong><span style=\"font-size: 12pt;\">providing</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">direction</span></strong><span style=\"font-size: 12pt;\"> rather than optimizing existing funnel.</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">Experience</span></strong><span style=\"font-size: 12pt;\"> leading </span><strong><span style=\"font-size: 12pt;\">cross-functional teams</span></strong><span style=\"font-size: 12pt;\"> across engineering, design, analytics, and GTM, can bring together people around a clear product vision</span></li>\n</ul>\n<div><br><br><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Nice to Have</span></strong></div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Experience in </span><strong><span style=\"font-size: 12pt;\">SaaS</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">SMB software</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">marketplaces</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">creator platforms</span></strong><span style=\"font-size: 12pt;\">, or </span><strong><span style=\"font-size: 12pt;\">agency</span></strong><span style=\"font-size: 12pt;\">-</span><strong><span style=\"font-size: 12pt;\">focused</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">businesses</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Experience building </span><strong><span style=\"font-size: 12pt;\">AI-powered products or agentic workflows</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt; font-weight: 400;\">Experience operating in </span><strong><span style=\"font-size: 12pt;\">remote, global teams</span></strong><span style=\"font-size: 12pt; font-weight: 400;\">, aligning across multiple stakeholders and time zones</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Experience&nbsp;</span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">mentoring</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">PMs</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> or </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">influencing</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">product</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">organizations</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> at </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">scale</span></strong></li>\n</ul>\n<p>&nbsp;</p>","id":"c8667d7d-4f27-416c-8ea5-4c038c3f1425","lists":[],"text":"Staff Product Manager - Mobile Platform","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.&nbsp;<br><br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">Youtube Channel </a>or <a href=\"https://www.gohighlevel.com/post/general-atlantic-joins-highlevel\">Blog Posts</a></p>\n<p><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Role Overview</span></strong><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">HighLevel is building the operating system for agencies and small businesses&mdash;powering CRM, payments, messaging, automation, AI, funnels, and white-labeled experiences for businesses globally. Mobile is becoming an increasingly strategic surface for our platform. Agencies and SMBs want to manage leads, communicate with customers, close deals, run campaigns, and grow their businesses from anywhere.</span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br><br></span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">We&rsquo;re looking for a </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Staff Product Manager &ndash; Mobile Platform</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> to define and lead this next phase of growth, owning cross-platform mobile strategy (iOS, Android, and shared platform capabilities) and driving alignment across multiple product areas and teams.</span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">This role will own and lead strategic initiatives across:</span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Mobile growth and retention</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Platform scalability</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">AI-native workflows</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Monetization opportunities</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">New product innovation</span></li>\n</ul>\n<div><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Responsibilities</span></strong><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span></strong></div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Act as </span><strong><span style=\"font-size: 12pt;\">SME</span></strong><span style=\"font-size: 12pt;\"> for the </span><strong><span style=\"font-size: 12pt;\">mobile experiences</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">platforms</span></strong><span style=\"font-size: 12pt;\"> and </span><strong><span style=\"font-size: 12pt;\">emerging mobile trends</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Bring </span><strong><span style=\"font-size: 12pt;\">deep</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">expertise</span></strong><span style=\"font-size: 12pt;\"> across </span><strong><span style=\"font-size: 12pt;\">native app ecosystems</span></strong><span style=\"font-size: 12pt;\"> , </span><strong><span style=\"font-size: 12pt;\">mobile UX</span></strong><span style=\"font-size: 12pt;\"> patterns, </span><strong><span style=\"font-size: 12pt;\">platform</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">capabilities</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">performance</span></strong><span style=\"font-size: 12pt;\"> and </span><strong><span style=\"font-size: 12pt;\">mobile growth levers</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Help </span><strong><span style=\"font-size: 12pt;\">define</span></strong><span style=\"font-size: 12pt;\"> the </span><strong><span style=\"font-size: 12pt;\">mobile</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">app</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">roadmap</span></strong><span style=\"font-size: 12pt;\"> in tandem with the </span><strong><span style=\"font-size: 12pt;\">web</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">experience</span></strong><span style=\"font-size: 12pt;\">, contributing to broader product and platform strategy</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Identify major growth opportunities across </span><strong><span style=\"font-size: 12pt;\">engagement</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">retention</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">monetization</span></strong><span style=\"font-size: 12pt;\">, and </span><strong><span style=\"font-size: 12pt;\">platform expansion </span></strong><span style=\"font-size: 12pt;\">in the mobile ecosystem</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Lead </span><strong><span style=\"font-size: 12pt;\">development</span></strong><span style=\"font-size: 12pt;\"> of </span><strong><span style=\"font-size: 12pt;\">intelligent mobile experiences</span></strong><span style=\"font-size: 12pt;\"> that proactively help users complete tasks</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">Build</span></strong><span style=\"font-size: 12pt;\"> and </span><strong><span style=\"font-size: 12pt;\">launch</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">0&rarr;1</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">product experiences</span></strong><span style=\"font-size: 12pt;\"> by validating new ideas through </span><strong><span style=\"font-size: 12pt;\">A/B</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">experimentation</span></strong><span style=\"font-size: 12pt;\"> and </span><strong><span style=\"font-size: 12pt;\">rapid iteration</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">Partner</span></strong><span style=\"font-size: 12pt;\"> deeply with </span><strong><span style=\"font-size: 12pt;\">engineering</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">design</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">analytics</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">customer support</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">marketing</span></strong><span style=\"font-size: 12pt;\">, and </span><strong><span style=\"font-size: 12pt;\">executive leadership</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">Stay ahead</span></strong><span style=\"font-size: 12pt;\"> of </span><strong><span style=\"font-size: 12pt;\">market shifts</span></strong><span style=\"font-size: 12pt;\"> in </span><strong><span style=\"font-size: 12pt;\">Mobile, AI, SaaS, and SMB</span></strong><span style=\"font-size: 12pt;\"> software</span></li>\n</ul>\n<div><br><br><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Requirements</span></strong><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><br></span></strong></div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">9+ years of product management </span></strong><span style=\"font-size: 12pt;\">experience with a strong track record of building impactful products in </span><strong><span style=\"font-size: 12pt;\">consumer-facing experiences</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">5+</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">years</span></strong><span style=\"font-size: 12pt;\"> of </span><strong><span style=\"font-size: 12pt;\">experience</span></strong><span style=\"font-size: 12pt;\"> owning </span><strong><span style=\"font-size: 12pt;\">mobile</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">products</span></strong><span style=\"font-size: 12pt;\"> across </span><strong><span style=\"font-size: 12pt;\">iOS</span></strong><span style=\"font-size: 12pt;\"> and </span><strong><span style=\"font-size: 12pt;\">Android</span></strong><span style=\"font-size: 12pt;\"> , with a strong POV on </span><strong><span style=\"font-size: 12pt;\">designing</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">intuitive</span></strong><span style=\"font-size: 12pt;\"> , </span><strong><span style=\"font-size: 12pt;\">engaging</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">mobile</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">experiences</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">Strong experience</span></strong><span style=\"font-size: 12pt;\"> building </span><strong><span style=\"font-size: 12pt;\">0&rarr;1 products</span></strong><span style=\"font-size: 12pt;\">, you have built </span><strong><span style=\"font-size: 12pt;\">products</span></strong><span style=\"font-size: 12pt;\"> or major product surfaces from </span><strong><span style=\"font-size: 12pt;\">scratch</span></strong><span style=\"font-size: 12pt;\"> , work well under </span><strong><span style=\"font-size: 12pt;\">ambiguity</span></strong><span style=\"font-size: 12pt;\"> , have </span><strong><span style=\"font-size: 12pt;\">experience</span></strong><span style=\"font-size: 12pt;\"> in </span><strong><span style=\"font-size: 12pt;\">providing</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">direction</span></strong><span style=\"font-size: 12pt;\"> rather than optimizing existing funnel.</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><strong><span style=\"font-size: 12pt;\">Experience</span></strong><span style=\"font-size: 12pt;\"> leading </span><strong><span style=\"font-size: 12pt;\">cross-functional teams</span></strong><span style=\"font-size: 12pt;\"> across engineering, design, analytics, and GTM, can bring together people around a clear product vision</span></li>\n</ul>\n<div><br><br><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Nice to Have</span></strong></div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Experience in </span><strong><span style=\"font-size: 12pt;\">SaaS</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">SMB software</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">marketplaces</span></strong><span style=\"font-size: 12pt;\">, </span><strong><span style=\"font-size: 12pt;\">creator platforms</span></strong><span style=\"font-size: 12pt;\">, or </span><strong><span style=\"font-size: 12pt;\">agency</span></strong><span style=\"font-size: 12pt;\">-</span><strong><span style=\"font-size: 12pt;\">focused</span></strong><span style=\"font-size: 12pt;\"> </span><strong><span style=\"font-size: 12pt;\">businesses</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\">Experience building </span><strong><span style=\"font-size: 12pt;\">AI-powered products or agentic workflows</span></strong></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt; font-weight: 400;\">Experience operating in </span><strong><span style=\"font-size: 12pt;\">remote, global teams</span></strong><span style=\"font-size: 12pt; font-weight: 400;\">, aligning across multiple stakeholders and time zones</span></li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Experience&nbsp;</span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">mentoring</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">PMs</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> or </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">influencing</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">product</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">organizations</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> at </span><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">scale</span></strong></li>\n</ul>\n<p>&nbsp;</p>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. \n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our Youtube Channel or Blog Posts\nRole OverviewHighLevel is building the operating system for agencies and small businesses—powering CRM, payments, messaging, automation, AI, funnels, and white-labeled experiences for businesses globally. Mobile is becoming an increasingly strategic surface for our platform. Agencies and SMBs want to manage leads, communicate with customers, close deals, run campaigns, and grow their businesses from anywhere.\nWe’re looking for a Staff Product Manager – Mobile Platform to define and lead this next phase of growth, owning cross-platform mobile strategy (iOS, Android, and shared platform capabilities) and driving alignment across multiple product areas and teams.This role will own and lead strategic initiatives across:\nMobile growth and retention\nPlatform scalability\nAI-native workflows\nMonetization opportunities\nNew product innovation\nResponsibilities\nAct as SME for the mobile experiences, platforms and emerging mobile trends\nBring deepexpertise across native app ecosystems , mobile UX patterns, platformcapabilities, performance and mobile growth levers\nHelp define the mobileapproadmap in tandem with the webexperience, contributing to broader product and platform strategy\nIdentify major growth opportunities across engagement, retention, monetization, and platform expansion in the mobile ecosystem\nLead development of intelligent mobile experiences that proactively help users complete tasks\nBuild and launch0→1product experiences by validating new ideas through A/Bexperimentation and rapid iteration\nPartner deeply with engineering, design, analytics, customer support, marketing, and executive leadership\nStay ahead of market shifts in Mobile, AI, SaaS, and SMB software\n\n\nRequirements\n9+ years of product management experience with a strong track record of building impactful products in consumer-facing experiences\n5+years of experience owning mobileproducts across iOS and Android , with a strong POV on designingintuitive , engagingmobileexperiences\nStrong experience building 0→1 products, you have built products or major product surfaces from scratch , work well under ambiguity , have experience in providingdirection rather than optimizing existing funnel.\nExperience leading cross-functional teams across engineering, design, analytics, and GTM, can bring together people around a clear product vision\n\n\nNice to Have\nExperience in SaaS, SMB software, marketplaces, creator platforms, or agency-focusedbusinesses\nExperience building AI-powered products or agentic workflows\nExperience operating in remote, global teams, aligning across multiple stakeholders and time zones\nExperience mentoringPMs or influencingproductorganizations at scale\n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/c8667d7d-4f27-416c-8ea5-4c038c3f1425","applyUrl":"https://jobs.lever.co/gohighlevel/c8667d7d-4f27-416c-8ea5-4c038c3f1425/apply"},{"additionalPlain":"Equal Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \n#LI-Remote #LI-MP1 #LI-PS2\n \nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote&nbsp;#LI-MP1 #LI-PS2</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><span style=\"font-size: 16px;\">We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</span></span></div>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1773052641173,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \n \nRole Summary\nAs the Staff Product Manager for Customer Onboarding & Activation, you will own the end-to-end strategy and execution for the \"First 30 Days\" experience. Your mission is to accelerate Time-to-Value, design personalized onboarding paths, and maximize Trial-to-Paid conversion rates across the HighLevel platform. You will lead cross-functional pods to build scalable, data-driven solutions that turn new sign-ups into power users.\n \nWhat You’ll Do\n●Drive Core Metrics: Define and move the needle on onboarding completion rates, activation milestones (by segment), and trial-to-paid conversion.\n●Personalize the Journey: Design and deliver tailored product experiences (flows, in-app guidance, and nudges) that guide different user personas to their \"Aha!\" moment faster.\n●Predictive Activation: Partner with Data Science to identify behaviors that correlate with long-term success and build product work-streams to encourage those specific actions.\n●Experiment & Iterate: Run high-velocity A/B tests on product pages, onboarding flows, and trial experiences to optimize the conversion funnel.\n●Cross-Functional Leadership: Collaborate with Marketing and GTM teams to ensure lifecycle communications are perfectly synced with the in-app experience.\n●Mentorship: Coach PMs and APMs on the Growth team, establishing \"best-in-class\" standards for growth experimentation and user psychology.\n●Influence the product roadmap: Collaborate with engineering, design, UX, growth and marketing to prioritise and execute on onboarding & activation-centric initiatives across the platform.\n●Voice of the New Customer: Conduct qualitative research and user interviews to translate early-user insights into product requirements and value propositions.\n \nWhat We’re Looking For\n●10+ Years of PM Experience: Proven track record in high-growth SaaS, specifically within Growth, Onboarding, or Self-Service funnels.\n●Activation Experts: Deep experience in reducing friction, improving \"Time-to-Value,\" and optimizing complex user workflows.\n●Data-Driven Mindset: Ability to work with complex usage data, run rigorous experiments, and interpret cohort analyses to define meaningful KPIs.\n●Growth Mindset: Ability to thrive in a fast-paced environment where speed of learning is a competitive advantage.\n●Influencer: Exceptional communication skills with the ability to align senior stakeholders around a unified growth roadmap.\n \nWhat you’ll get\n●Strategic Impact: Opportunity to lead the Onboarding pillar, a top-level business priority.\n●Collaborative Culture: Work within a high-energy environment alongside Data Science, Design, and Growth specialists.\n●Scale: Influence the next phase of growth for a global platform and build frameworks that will define our future operations\n","description":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span>&nbsp;</p>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong>Role Summary</strong></span></div>\n<div><span style=\"font-size: 16px;\">As the Staff Product Manager for Customer Onboarding &amp; Activation, you will own the end-to-end strategy and execution for the \"First 30 Days\" experience. Your mission is to accelerate Time-to-Value, design personalized onboarding paths, and maximize Trial-to-Paid conversion rates across the HighLevel platform. You will lead cross-functional pods to build scalable, data-driven solutions that turn new sign-ups into power users.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong>What You’ll Do</strong></span></div>\n<div><span style=\"font-size: 16px;\">●Drive Core Metrics: Define and move the needle on onboarding completion rates, activation milestones (by segment), and trial-to-paid conversion.</span></div>\n<div><span style=\"font-size: 16px;\">●Personalize the Journey: Design and deliver tailored product experiences (flows, in-app guidance, and nudges) that guide different user personas to their \"Aha!\" moment faster.</span></div>\n<div><span style=\"font-size: 16px;\">●Predictive Activation: Partner with Data Science to identify behaviors that correlate with long-term success and build product work-streams to encourage those specific actions.</span></div>\n<div><span style=\"font-size: 16px;\">●Experiment &amp; Iterate: Run high-velocity A/B tests on product pages, onboarding flows, and trial experiences to optimize the conversion funnel.</span></div>\n<div><span style=\"font-size: 16px;\">●Cross-Functional Leadership: Collaborate with Marketing and GTM teams to ensure lifecycle communications are perfectly synced with the in-app experience.</span></div>\n<div><span style=\"font-size: 16px;\">●Mentorship: Coach PMs and APMs on the Growth team, establishing \"best-in-class\" standards for growth experimentation and user psychology.</span></div>\n<div><span style=\"font-size: 16px;\">●Influence the product roadmap: Collaborate with engineering, design, UX, growth and marketing to prioritise and execute on onboarding &amp; activation-centric initiatives across the platform.</span></div>\n<div><span style=\"font-size: 16px;\">●Voice of the New Customer: Conduct qualitative research and user interviews to translate early-user insights into product requirements and value propositions.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong>What We’re Looking For</strong></span></div>\n<div><span style=\"font-size: 16px;\">●10+ Years of PM Experience: Proven track record in high-growth SaaS, specifically within Growth, Onboarding, or Self-Service funnels.</span></div>\n<div><span style=\"font-size: 16px;\">●Activation Experts: Deep experience in reducing friction, improving \"Time-to-Value,\" and optimizing complex user workflows.</span></div>\n<div><span style=\"font-size: 16px;\">●Data-Driven Mindset: Ability to work with complex usage data, run rigorous experiments, and interpret cohort analyses to define meaningful KPIs.</span></div>\n<div><span style=\"font-size: 16px;\">●Growth Mindset: Ability to thrive in a fast-paced environment where speed of learning is a competitive advantage.</span></div>\n<div><span style=\"font-size: 16px;\">●Influencer: Exceptional communication skills with the ability to align senior stakeholders around a unified growth roadmap.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong>What you’ll get</strong></span></div>\n<div><span style=\"font-size: 16px;\">●Strategic Impact: Opportunity to lead the Onboarding pillar, a top-level business priority.</span></div>\n<div><span style=\"font-size: 16px;\">●Collaborative Culture: Work within a high-energy environment alongside Data Science, Design, and Growth specialists.</span></div>\n<div><span style=\"font-size: 16px;\">●Scale: Influence the next phase of growth for a global platform and build frameworks that will define our future operations</span></div>","id":"c3b91d83-2205-48a4-93d0-df4af2fb4a88","lists":[],"text":"Staff Product Manager - Onboarding and Activation","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span>&nbsp;</p>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong>Role Summary</strong></span></div>\n<div><span style=\"font-size: 16px;\">As the Staff Product Manager for Customer Onboarding &amp; Activation, you will own the end-to-end strategy and execution for the \"First 30 Days\" experience. Your mission is to accelerate Time-to-Value, design personalized onboarding paths, and maximize Trial-to-Paid conversion rates across the HighLevel platform. You will lead cross-functional pods to build scalable, data-driven solutions that turn new sign-ups into power users.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong>What You&rsquo;ll Do</strong></span></div>\n<div><span style=\"font-size: 16px;\">●Drive Core Metrics: Define and move the needle on onboarding completion rates, activation milestones (by segment), and trial-to-paid conversion.</span></div>\n<div><span style=\"font-size: 16px;\">●Personalize the Journey: Design and deliver tailored product experiences (flows, in-app guidance, and nudges) that guide different user personas to their \"Aha!\" moment faster.</span></div>\n<div><span style=\"font-size: 16px;\">●Predictive Activation: Partner with Data Science to identify behaviors that correlate with long-term success and build product work-streams to encourage those specific actions.</span></div>\n<div><span style=\"font-size: 16px;\">●Experiment &amp; Iterate: Run high-velocity A/B tests on product pages, onboarding flows, and trial experiences to optimize the conversion funnel.</span></div>\n<div><span style=\"font-size: 16px;\">●Cross-Functional Leadership: Collaborate with Marketing and GTM teams to ensure lifecycle communications are perfectly synced with the in-app experience.</span></div>\n<div><span style=\"font-size: 16px;\">●Mentorship: Coach PMs and APMs on the Growth team, establishing \"best-in-class\" standards for growth experimentation and user psychology.</span></div>\n<div><span style=\"font-size: 16px;\">●Influence the product roadmap: Collaborate with engineering, design, UX, growth and marketing to prioritise and execute on onboarding &amp; activation-centric initiatives across the platform.</span></div>\n<div><span style=\"font-size: 16px;\">●Voice of the New Customer: Conduct qualitative research and user interviews to translate early-user insights into product requirements and value propositions.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong>What We&rsquo;re Looking For</strong></span></div>\n<div><span style=\"font-size: 16px;\">●10+ Years of PM Experience: Proven track record in high-growth SaaS, specifically within Growth, Onboarding, or Self-Service funnels.</span></div>\n<div><span style=\"font-size: 16px;\">●Activation Experts: Deep experience in reducing friction, improving \"Time-to-Value,\" and optimizing complex user workflows.</span></div>\n<div><span style=\"font-size: 16px;\">●Data-Driven Mindset: Ability to work with complex usage data, run rigorous experiments, and interpret cohort analyses to define meaningful KPIs.</span></div>\n<div><span style=\"font-size: 16px;\">●Growth Mindset: Ability to thrive in a fast-paced environment where speed of learning is a competitive advantage.</span></div>\n<div><span style=\"font-size: 16px;\">●Influencer: Exceptional communication skills with the ability to align senior stakeholders around a unified growth roadmap.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\"><strong>What you&rsquo;ll get</strong></span></div>\n<div><span style=\"font-size: 16px;\">●Strategic Impact: Opportunity to lead the Onboarding pillar, a top-level business priority.</span></div>\n<div><span style=\"font-size: 16px;\">●Collaborative Culture: Work within a high-energy environment alongside Data Science, Design, and Growth specialists.</span></div>\n<div><span style=\"font-size: 16px;\">●Scale: Influence the next phase of growth for a global platform and build frameworks that will define our future operations</span></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \n \nRole Summary\nAs the Staff Product Manager for Customer Onboarding & Activation, you will own the end-to-end strategy and execution for the \"First 30 Days\" experience. Your mission is to accelerate Time-to-Value, design personalized onboarding paths, and maximize Trial-to-Paid conversion rates across the HighLevel platform. You will lead cross-functional pods to build scalable, data-driven solutions that turn new sign-ups into power users.\n \nWhat You’ll Do\n●Drive Core Metrics: Define and move the needle on onboarding completion rates, activation milestones (by segment), and trial-to-paid conversion.\n●Personalize the Journey: Design and deliver tailored product experiences (flows, in-app guidance, and nudges) that guide different user personas to their \"Aha!\" moment faster.\n●Predictive Activation: Partner with Data Science to identify behaviors that correlate with long-term success and build product work-streams to encourage those specific actions.\n●Experiment & Iterate: Run high-velocity A/B tests on product pages, onboarding flows, and trial experiences to optimize the conversion funnel.\n●Cross-Functional Leadership: Collaborate with Marketing and GTM teams to ensure lifecycle communications are perfectly synced with the in-app experience.\n●Mentorship: Coach PMs and APMs on the Growth team, establishing \"best-in-class\" standards for growth experimentation and user psychology.\n●Influence the product roadmap: Collaborate with engineering, design, UX, growth and marketing to prioritise and execute on onboarding & activation-centric initiatives across the platform.\n●Voice of the New Customer: Conduct qualitative research and user interviews to translate early-user insights into product requirements and value propositions.\n \nWhat We’re Looking For\n●10+ Years of PM Experience: Proven track record in high-growth SaaS, specifically within Growth, Onboarding, or Self-Service funnels.\n●Activation Experts: Deep experience in reducing friction, improving \"Time-to-Value,\" and optimizing complex user workflows.\n●Data-Driven Mindset: Ability to work with complex usage data, run rigorous experiments, and interpret cohort analyses to define meaningful KPIs.\n●Growth Mindset: Ability to thrive in a fast-paced environment where speed of learning is a competitive advantage.\n●Influencer: Exceptional communication skills with the ability to align senior stakeholders around a unified growth roadmap.\n \nWhat you’ll get\n●Strategic Impact: Opportunity to lead the Onboarding pillar, a top-level business priority.\n●Collaborative Culture: Work within a high-energy environment alongside Data Science, Design, and Growth specialists.\n●Scale: Influence the next phase of growth for a global platform and build frameworks that will define our future operations\n","hostedUrl":"https://jobs.lever.co/gohighlevel/c3b91d83-2205-48a4-93d0-df4af2fb4a88","applyUrl":"https://jobs.lever.co/gohighlevel/c3b91d83-2205-48a4-93d0-df4af2fb4a88/apply"},{"additionalPlain":"EEO StatementThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<div><strong>EEO Statement</strong>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application.</div>","categories":{"commitment":"EE Full-Time","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1780918622371,"descriptionPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n\nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n\nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n\nRole Overview:\nAs the Staff Product Manager for Phone Number, A2P & Compliance, you will own the strategy, execution, and evolution of HighLevel’s messaging compliance and phone number ecosystem.\n\nYou will lead the products and systems that enable customers to register, provision, manage and operate communication channels compliantly across global markets. This includes A2P registration frameworks, messaging trust and compliance workflows, phone number lifecycle management, carrier and provider integrations, regulatory readiness, onboarding journey on Phone Platform, A/B test different workflows and deliverability optimization.\n\nThis role sits at the intersection of communications infrastructure, regulatory compliance, customer experience and platform scale. You will partner closely with Engineering, Operations, Legal, Support, Product and external communication providers to ensure HighLevel delivers reliable, compliant, and scalable messaging experiences worldwide.\n\nThis is a highly strategic and execution-oriented individual contributor role ideal for someone who understands telecommunications ecosystems, thrives in ambiguity, and can translate evolving regulatory requirements into elegant product experiences that scale globally.\n\nKey Responsibilities\nOwn the vision, strategy and execution for HighLevel’s A2P, Compliance and Phone Number platforms.\nDefine and drive the roadmap for messaging trust, registration, compliance and number management products.\nLead the evolution of A2P registration experiences, reducing customer onboarding friction while maximizing approval and activation rates.\nBuild scalable systems that support brand registration, campaign registration, vetting, compliance monitoring and carrier approvals.\nOwn the end-to-end lifecycle of phone numbers, including procurement, provisioning, assignment, porting, verification, compliance status and decommissioning.\nPartner with telecom providers and carrier partners to expand global number availability and communication capabilities.\nDrive improvements in registration success rates, campaign health and compliance outcomes.\nDevelop scalable frameworks for managing carrier policies, regulatory requirements and phone numbers best practices across regions.\nCollaborate with Legal, Compliance, and Operations teams to ensure HighLevel remains ahead of evolving communication regulations and industry standards.\nDefine policies and product experiences that reduce spam, abuse, fraud, and messaging violations across the platform.\nCreate visibility into registration funnels, approval timelines, deliverability metrics, number utilization, and compliance performance.\nLead initiatives that improve customer self-service capabilities for registrations, phone numbers, and compliance management.\nDrive automation across compliance workflows, exception handling, document verification, and approval processes.\nPartner with Support and Customer Success teams to reduce customer friction and accelerate issue resolution.\nEstablish and monitor key platform KPIs including registration conversion, approval rates, compliance health, number utilization, deliverability, and operational efficiency.\nAct as the subject matter expert and product leader for messaging compliance, A2P registration, and phone number management across HighLevel.\nOwn the customer verification and trust onboarding experience for communication products, including KYC, identity verification and business validation workflows.\nDrive the evolution of verification systems that support compliant access to messaging, telephony and regulated communication capabilities.\nPartner with Persona KYC platform to establish scalable frameworks for customer identity verification and fraud prevention.\nImprove verification completion rates, approval times, and onboarding conversion while maintaining compliance and risk standards.\n\nRequirement:\n12+ years of total experience, including ownership of communications, telecommunications, compliance or platform infrastructure products.\nDeep understanding of A2P messaging ecosystems, including 10DLC, toll-free messaging, short codes, sender registration frameworks and carrier compliance requirements.\nProven experience building products that operate within regulated or policy-driven environments.\nStrong understanding of phone number lifecycle management, including provisioning, porting, assignment, verification and inventory management.\nExperience working directly with communication providers, telecom operators, aggregators, or messaging platforms.\nDemonstrated success translating complex regulatory requirements into scalable product experiences.\nStrong knowledge of messaging deliverability, sender reputation, trust frameworks, and anti-abuse mechanisms.\nExperience building onboarding, verification, registration, or compliance workflows at scale.\nExcellent analytical skills with the ability to leverage data to identify bottlenecks, improve approval rates, and drive operational efficiency.\nStrong stakeholder management skills with experience influencing engineering, operations, legal, and executive teams.\nAbility to balance customer experience, regulatory requirements, operational complexity, and business outcomes.\nExceptional communication skills with the ability to simplify complex compliance and telecommunications concepts for diverse audiences.\n\nNice-to-Have\nExperience with A2P 10DLC, Campaign Registry (TCR), toll-free verification, short code programs, or international sender registration frameworks.\nPrior experience at a CPaaS, telecom, messaging, communications, or infrastructure company.\nFamiliarity with providers such as Twilio, Bandwidth, Sinch, Plivo, Vonage, Telnyx, Infobip, or similar communication platforms.\nExperience managing number portability, carrier onboarding, telecom inventory systems, or messaging compliance operations.\nUnderstanding of messaging deliverability analytics, carrier filtering mechanisms, and sender reputation systems.\nExperience with fraud prevention, abuse detection, trust and safety systems, or platform governance initiatives.\nFamiliarity with global telecommunications regulations, regional compliance requirements, and local number policies.\nStrong technical fluency with APIs, distributed systems, operational tooling, and communication infrastructure.\nExperience operating in high-scale SaaS environments supporting millions of users and billions of communication events.\nExperience working within remote, globally distributed organizations.\n\nWhy Join HighLevel?\nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \n\nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n","description":"<div style=\"text-align: justify;\"><strong>About Us<br><br></strong>HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.<br><strong><br>Our People<br><br></strong>With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.<br><br><strong>Our Impact<br><br></strong>As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.<br><br><strong>Role Overview:<br><br></strong>As the Staff Product Manager for Phone Number, A2P &amp; Compliance, you will own the strategy, execution, and evolution of HighLevel’s messaging compliance and phone number ecosystem.<br><br>You will lead the products and systems that enable customers to register, provision, manage and operate communication channels compliantly across global markets. This includes A2P registration frameworks, messaging trust and compliance workflows, phone number lifecycle management, carrier and provider integrations, regulatory readiness, onboarding journey on Phone Platform, A/B test different workflows and deliverability optimization.<br><br>This role sits at the intersection of communications infrastructure, regulatory compliance, customer experience and platform scale. You will partner closely with Engineering, Operations, Legal, Support, Product and external communication providers to ensure HighLevel delivers reliable, compliant, and scalable messaging experiences worldwide.<br><br>This is a highly strategic and execution-oriented individual contributor role ideal for someone who understands telecommunications ecosystems, thrives in ambiguity, and can translate evolving regulatory requirements into elegant product experiences that scale globally.</div>\n<div style=\"text-align: justify;\"><strong><br>Key Responsibilities</strong></div>\n<ul style=\"text-align: justify;\">\n<li>Own the vision, strategy and execution for HighLevel’s A2P, Compliance and Phone Number platforms.</li>\n<li>Define and drive the roadmap for messaging trust, registration, compliance and number management products.</li>\n<li>Lead the evolution of A2P registration experiences, reducing customer onboarding friction while maximizing approval and activation rates.</li>\n<li>Build scalable systems that support brand registration, campaign registration, vetting, compliance monitoring and carrier approvals.</li>\n<li>Own the end-to-end lifecycle of phone numbers, including procurement, provisioning, assignment, porting, verification, compliance status and decommissioning.</li>\n<li>Partner with telecom providers and carrier partners to expand global number availability and communication capabilities.</li>\n<li>Drive improvements in registration success rates, campaign health and compliance outcomes.</li>\n<li>Develop scalable frameworks for managing carrier policies, regulatory requirements and phone numbers best practices across regions.</li>\n<li>Collaborate with Legal, Compliance, and Operations teams to ensure HighLevel remains ahead of evolving communication regulations and industry standards.</li>\n<li>Define policies and product experiences that reduce spam, abuse, fraud, and messaging violations across the platform.</li>\n<li>Create visibility into registration funnels, approval timelines, deliverability metrics, number utilization, and compliance performance.</li>\n<li>Lead initiatives that improve customer self-service capabilities for registrations, phone numbers, and compliance management.</li>\n<li>Drive automation across compliance workflows, exception handling, document verification, and approval processes.</li>\n<li>Partner with Support and Customer Success teams to reduce customer friction and accelerate issue resolution.</li>\n<li>Establish and monitor key platform KPIs including registration conversion, approval rates, compliance health, number utilization, deliverability, and operational efficiency.</li>\n<li>Act as the subject matter expert and product leader for messaging compliance, A2P registration, and phone number management across HighLevel.</li>\n<li>Own the customer verification and trust onboarding experience for communication products, including KYC, identity verification and business validation workflows.</li>\n<li>Drive the evolution of verification systems that support compliant access to messaging, telephony and regulated communication capabilities.</li>\n<li>Partner with Persona KYC platform to establish scalable frameworks for customer identity verification and fraud prevention.</li>\n<li>Improve verification completion rates, approval times, and onboarding conversion while maintaining compliance and risk standards.</li>\n</ul>\n<div style=\"text-align: justify;\"><strong><br>Requirement:<br></strong></div>\n<ul style=\"text-align: justify;\">\n<li>12+ years of total experience, including ownership of communications, telecommunications, compliance or platform infrastructure products.</li>\n<li>Deep understanding of A2P messaging ecosystems, including 10DLC, toll-free messaging, short codes, sender registration frameworks and carrier compliance requirements.</li>\n<li>Proven experience building products that operate within regulated or policy-driven environments.</li>\n<li>Strong understanding of phone number lifecycle management, including provisioning, porting, assignment, verification and inventory management.</li>\n<li>Experience working directly with communication providers, telecom operators, aggregators, or messaging platforms.</li>\n<li>Demonstrated success translating complex regulatory requirements into scalable product experiences.</li>\n<li>Strong knowledge of messaging deliverability, sender reputation, trust frameworks, and anti-abuse mechanisms.</li>\n<li>Experience building onboarding, verification, registration, or compliance workflows at scale.</li>\n<li>Excellent analytical skills with the ability to leverage data to identify bottlenecks, improve approval rates, and drive operational efficiency.</li>\n<li>Strong stakeholder management skills with experience influencing engineering, operations, legal, and executive teams.</li>\n<li>Ability to balance customer experience, regulatory requirements, operational complexity, and business outcomes.</li>\n<li>Exceptional communication skills with the ability to simplify complex compliance and telecommunications concepts for diverse audiences.</li>\n</ul>\n<div style=\"text-align: justify;\"><strong><br>Nice-to-Have<br></strong></div>\n<ul style=\"text-align: justify;\">\n<li>Experience with A2P 10DLC, Campaign Registry (TCR), toll-free verification, short code programs, or international sender registration frameworks.</li>\n<li>Prior experience at a CPaaS, telecom, messaging, communications, or infrastructure company.</li>\n<li>Familiarity with providers such as Twilio, Bandwidth, Sinch, Plivo, Vonage, Telnyx, Infobip, or similar communication platforms.</li>\n<li>Experience managing number portability, carrier onboarding, telecom inventory systems, or messaging compliance operations.</li>\n<li>Understanding of messaging deliverability analytics, carrier filtering mechanisms, and sender reputation systems.</li>\n<li>Experience with fraud prevention, abuse detection, trust and safety systems, or platform governance initiatives.</li>\n<li>Familiarity with global telecommunications regulations, regional compliance requirements, and local number policies.</li>\n<li>Strong technical fluency with APIs, distributed systems, operational tooling, and communication infrastructure.</li>\n<li>Experience operating in high-scale SaaS environments supporting millions of users and billions of communication events.</li>\n<li>Experience working within remote, globally distributed organizations.</li>\n</ul>\n<div style=\"text-align: justify;\"><strong><br>Why Join HighLevel?<br><br></strong>At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;<br><br>Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</div>","id":"d284ed0d-a53c-4ac3-9704-32888783f3b7","lists":[],"text":"Staff Product Manager - Phone Numbers and A2P","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div style=\"text-align: justify;\"><strong>About Us<br><br></strong>HighLevel is an AI powered, all-in-one white-label sales &amp; marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users&nbsp; with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.<br><strong><br>Our People<br><br></strong>With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.<br><br><strong>Our Impact<br><br></strong>As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.<br><br><strong>Role Overview:<br><br></strong>As the Staff Product Manager for Phone Number, A2P &amp; Compliance, you will own the strategy, execution, and evolution of HighLevel&rsquo;s messaging compliance and phone number ecosystem.<br><br>You will lead the products and systems that enable customers to register, provision, manage and operate communication channels compliantly across global markets. This includes A2P registration frameworks, messaging trust and compliance workflows, phone number lifecycle management, carrier and provider integrations, regulatory readiness, onboarding journey on Phone Platform, A/B test different workflows and deliverability optimization.<br><br>This role sits at the intersection of communications infrastructure, regulatory compliance, customer experience and platform scale. You will partner closely with Engineering, Operations, Legal, Support, Product and external communication providers to ensure HighLevel delivers reliable, compliant, and scalable messaging experiences worldwide.<br><br>This is a highly strategic and execution-oriented individual contributor role ideal for someone who understands telecommunications ecosystems, thrives in ambiguity, and can translate evolving regulatory requirements into elegant product experiences that scale globally.</div>\n<div style=\"text-align: justify;\"><strong><br>Key Responsibilities</strong></div>\n<ul style=\"text-align: justify;\">\n<li>Own the vision, strategy and execution for HighLevel&rsquo;s A2P, Compliance and Phone Number platforms.</li>\n<li>Define and drive the roadmap for messaging trust, registration, compliance and number management products.</li>\n<li>Lead the evolution of A2P registration experiences, reducing customer onboarding friction while maximizing approval and activation rates.</li>\n<li>Build scalable systems that support brand registration, campaign registration, vetting, compliance monitoring and carrier approvals.</li>\n<li>Own the end-to-end lifecycle of phone numbers, including procurement, provisioning, assignment, porting, verification, compliance status and decommissioning.</li>\n<li>Partner with telecom providers and carrier partners to expand global number availability and communication capabilities.</li>\n<li>Drive improvements in registration success rates, campaign health and compliance outcomes.</li>\n<li>Develop scalable frameworks for managing carrier policies, regulatory requirements and phone numbers best practices across regions.</li>\n<li>Collaborate with Legal, Compliance, and Operations teams to ensure HighLevel remains ahead of evolving communication regulations and industry standards.</li>\n<li>Define policies and product experiences that reduce spam, abuse, fraud, and messaging violations across the platform.</li>\n<li>Create visibility into registration funnels, approval timelines, deliverability metrics, number utilization, and compliance performance.</li>\n<li>Lead initiatives that improve customer self-service capabilities for registrations, phone numbers, and compliance management.</li>\n<li>Drive automation across compliance workflows, exception handling, document verification, and approval processes.</li>\n<li>Partner with Support and Customer Success teams to reduce customer friction and accelerate issue resolution.</li>\n<li>Establish and monitor key platform KPIs including registration conversion, approval rates, compliance health, number utilization, deliverability, and operational efficiency.</li>\n<li>Act as the subject matter expert and product leader for messaging compliance, A2P registration, and phone number management across HighLevel.</li>\n<li>Own the customer verification and trust onboarding experience for communication products, including KYC, identity verification and business validation workflows.</li>\n<li>Drive the evolution of verification systems that support compliant access to messaging, telephony and regulated communication capabilities.</li>\n<li>Partner with Persona KYC platform to establish scalable frameworks for customer identity verification and fraud prevention.</li>\n<li>Improve verification completion rates, approval times, and onboarding conversion while maintaining compliance and risk standards.</li>\n</ul>\n<div style=\"text-align: justify;\"><strong><br>Requirement:<br></strong></div>\n<ul style=\"text-align: justify;\">\n<li>12+ years of total experience, including ownership of communications, telecommunications, compliance or platform infrastructure products.</li>\n<li>Deep understanding of A2P messaging ecosystems, including 10DLC, toll-free messaging, short codes, sender registration frameworks and carrier compliance requirements.</li>\n<li>Proven experience building products that operate within regulated or policy-driven environments.</li>\n<li>Strong understanding of phone number lifecycle management, including provisioning, porting, assignment, verification and inventory management.</li>\n<li>Experience working directly with communication providers, telecom operators, aggregators, or messaging platforms.</li>\n<li>Demonstrated success translating complex regulatory requirements into scalable product experiences.</li>\n<li>Strong knowledge of messaging deliverability, sender reputation, trust frameworks, and anti-abuse mechanisms.</li>\n<li>Experience building onboarding, verification, registration, or compliance workflows at scale.</li>\n<li>Excellent analytical skills with the ability to leverage data to identify bottlenecks, improve approval rates, and drive operational efficiency.</li>\n<li>Strong stakeholder management skills with experience influencing engineering, operations, legal, and executive teams.</li>\n<li>Ability to balance customer experience, regulatory requirements, operational complexity, and business outcomes.</li>\n<li>Exceptional communication skills with the ability to simplify complex compliance and telecommunications concepts for diverse audiences.</li>\n</ul>\n<div style=\"text-align: justify;\"><strong><br>Nice-to-Have<br></strong></div>\n<ul style=\"text-align: justify;\">\n<li>Experience with A2P 10DLC, Campaign Registry (TCR), toll-free verification, short code programs, or international sender registration frameworks.</li>\n<li>Prior experience at a CPaaS, telecom, messaging, communications, or infrastructure company.</li>\n<li>Familiarity with providers such as Twilio, Bandwidth, Sinch, Plivo, Vonage, Telnyx, Infobip, or similar communication platforms.</li>\n<li>Experience managing number portability, carrier onboarding, telecom inventory systems, or messaging compliance operations.</li>\n<li>Understanding of messaging deliverability analytics, carrier filtering mechanisms, and sender reputation systems.</li>\n<li>Experience with fraud prevention, abuse detection, trust and safety systems, or platform governance initiatives.</li>\n<li>Familiarity with global telecommunications regulations, regional compliance requirements, and local number policies.</li>\n<li>Strong technical fluency with APIs, distributed systems, operational tooling, and communication infrastructure.</li>\n<li>Experience operating in high-scale SaaS environments supporting millions of users and billions of communication events.</li>\n<li>Experience working within remote, globally distributed organizations.</li>\n</ul>\n<div style=\"text-align: justify;\"><strong><br>Why Join HighLevel?<br><br></strong>At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;<br><br>Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</div>","descriptionBodyPlain":"About Us\nHighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.\n\nOur People\nWith over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\n\nOur Impact\nAs of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\n\nRole Overview:\nAs the Staff Product Manager for Phone Number, A2P & Compliance, you will own the strategy, execution, and evolution of HighLevel’s messaging compliance and phone number ecosystem.\n\nYou will lead the products and systems that enable customers to register, provision, manage and operate communication channels compliantly across global markets. This includes A2P registration frameworks, messaging trust and compliance workflows, phone number lifecycle management, carrier and provider integrations, regulatory readiness, onboarding journey on Phone Platform, A/B test different workflows and deliverability optimization.\n\nThis role sits at the intersection of communications infrastructure, regulatory compliance, customer experience and platform scale. You will partner closely with Engineering, Operations, Legal, Support, Product and external communication providers to ensure HighLevel delivers reliable, compliant, and scalable messaging experiences worldwide.\n\nThis is a highly strategic and execution-oriented individual contributor role ideal for someone who understands telecommunications ecosystems, thrives in ambiguity, and can translate evolving regulatory requirements into elegant product experiences that scale globally.\n\nKey Responsibilities\nOwn the vision, strategy and execution for HighLevel’s A2P, Compliance and Phone Number platforms.\nDefine and drive the roadmap for messaging trust, registration, compliance and number management products.\nLead the evolution of A2P registration experiences, reducing customer onboarding friction while maximizing approval and activation rates.\nBuild scalable systems that support brand registration, campaign registration, vetting, compliance monitoring and carrier approvals.\nOwn the end-to-end lifecycle of phone numbers, including procurement, provisioning, assignment, porting, verification, compliance status and decommissioning.\nPartner with telecom providers and carrier partners to expand global number availability and communication capabilities.\nDrive improvements in registration success rates, campaign health and compliance outcomes.\nDevelop scalable frameworks for managing carrier policies, regulatory requirements and phone numbers best practices across regions.\nCollaborate with Legal, Compliance, and Operations teams to ensure HighLevel remains ahead of evolving communication regulations and industry standards.\nDefine policies and product experiences that reduce spam, abuse, fraud, and messaging violations across the platform.\nCreate visibility into registration funnels, approval timelines, deliverability metrics, number utilization, and compliance performance.\nLead initiatives that improve customer self-service capabilities for registrations, phone numbers, and compliance management.\nDrive automation across compliance workflows, exception handling, document verification, and approval processes.\nPartner with Support and Customer Success teams to reduce customer friction and accelerate issue resolution.\nEstablish and monitor key platform KPIs including registration conversion, approval rates, compliance health, number utilization, deliverability, and operational efficiency.\nAct as the subject matter expert and product leader for messaging compliance, A2P registration, and phone number management across HighLevel.\nOwn the customer verification and trust onboarding experience for communication products, including KYC, identity verification and business validation workflows.\nDrive the evolution of verification systems that support compliant access to messaging, telephony and regulated communication capabilities.\nPartner with Persona KYC platform to establish scalable frameworks for customer identity verification and fraud prevention.\nImprove verification completion rates, approval times, and onboarding conversion while maintaining compliance and risk standards.\n\nRequirement:\n12+ years of total experience, including ownership of communications, telecommunications, compliance or platform infrastructure products.\nDeep understanding of A2P messaging ecosystems, including 10DLC, toll-free messaging, short codes, sender registration frameworks and carrier compliance requirements.\nProven experience building products that operate within regulated or policy-driven environments.\nStrong understanding of phone number lifecycle management, including provisioning, porting, assignment, verification and inventory management.\nExperience working directly with communication providers, telecom operators, aggregators, or messaging platforms.\nDemonstrated success translating complex regulatory requirements into scalable product experiences.\nStrong knowledge of messaging deliverability, sender reputation, trust frameworks, and anti-abuse mechanisms.\nExperience building onboarding, verification, registration, or compliance workflows at scale.\nExcellent analytical skills with the ability to leverage data to identify bottlenecks, improve approval rates, and drive operational efficiency.\nStrong stakeholder management skills with experience influencing engineering, operations, legal, and executive teams.\nAbility to balance customer experience, regulatory requirements, operational complexity, and business outcomes.\nExceptional communication skills with the ability to simplify complex compliance and telecommunications concepts for diverse audiences.\n\nNice-to-Have\nExperience with A2P 10DLC, Campaign Registry (TCR), toll-free verification, short code programs, or international sender registration frameworks.\nPrior experience at a CPaaS, telecom, messaging, communications, or infrastructure company.\nFamiliarity with providers such as Twilio, Bandwidth, Sinch, Plivo, Vonage, Telnyx, Infobip, or similar communication platforms.\nExperience managing number portability, carrier onboarding, telecom inventory systems, or messaging compliance operations.\nUnderstanding of messaging deliverability analytics, carrier filtering mechanisms, and sender reputation systems.\nExperience with fraud prevention, abuse detection, trust and safety systems, or platform governance initiatives.\nFamiliarity with global telecommunications regulations, regional compliance requirements, and local number policies.\nStrong technical fluency with APIs, distributed systems, operational tooling, and communication infrastructure.\nExperience operating in high-scale SaaS environments supporting millions of users and billions of communication events.\nExperience working within remote, globally distributed organizations.\n\nWhy Join HighLevel?\nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. \n\nJoin us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/d284ed0d-a53c-4ac3-9704-32888783f3b7","applyUrl":"https://jobs.lever.co/gohighlevel/d284ed0d-a53c-4ac3-9704-32888783f3b7/apply"},{"additionalPlain":"Equal Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\nWe encourage you to review our Privacy Policy before submitting your application\n \n#LI-Remote #LI-MP1\n","additional":"<div><strong style=\"font-size: 16px;\">Equal Employment Opportunity Information</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br></span>\n<p>We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">#LI-Remote&nbsp;#LI-MP1</span></div>","categories":{"commitment":"Employee India","department":"Product","location":"India","team":"Product Management","allLocations":["India"]},"createdAt":1766492444760,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nAbout the team\nThe Product team is responsible for driving lead generation and management of leads. We do this by building innovative products & features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labled brand. \n \nThe marketing products OS team focuses exclusively on products that can demonstrate lead generation and drive up engagement, adoption in target segments. This team handles multiple product areas including Blogging, Social Planner, Email Marketing, Chat widget, Affiliate manager, Chat Widget, Template Library, Brand Boards etc.\n \nHighLevel is an exciting place to work as it gives adrenaline to build and help our user base.  \n- We take care of our team so our team can take care of our users\n- It’s never somebody else’s job - Take ownership as a company owner\n- We are passionately focussed on adding value for our users\n- We deliver fast using lean principles (Agile framework). We go to market in weeks instead of quarters\n- A good innovative idea always gets tested and we deliver based on feedbacksWe embrace that improvement is constant and iterative.\n- Constant Learning Growth graph - You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers\n- We are do-ers and go-getters to achieve team adoptions.\n \nThe role\nWe’re looking for a Staff Product Manager to own the strategy, roadmap, and execution for three core products: Social Planner, Blogs, and Ad Manager.\n \nYou’ll be responsible for turning a strong product vision into reality, driving meaningful business and customer impact, and leveling up the product team around you. You’ll directly mentor and grow a team of APMs into solid PM2-level product managers while partnering closely with Design, Engineering, Data, Marketing, and GTM.\n \nThis is a highly strategic, high-impact role for someone who can think in systems, ship fast with quality, and raise the bar for product management across the organization.\n \nWhat You’ll Own\n1. Product Strategy & Vision\n- Own the end-to-end product strategy and roadmap for Social Planner, Blogs, and Ad Manager.\n- Translate company and product vision into clear north-star metrics, long-term bets, and a sequenced 12–18 month roadmap.\nIdentify and validate the most impactful problems to solve for our core customers (agencies, marketers, SMBs, etc.).\n \n2. Ad Manager – Smart, Data-Driven, AI-First System\n- Evolve Ad Manager into a smarter, less API-dependent, more data-reliant, AI-driven system aligned with the long-term product vision.\nPartner with Data and Engineering to:\n - Design systems that use first-party and performance data to optimize campaigns, budgets, and targeting.\n - Reduce fragility and over-reliance on external APIs by building intelligent abstractions and fallbacks.\n - Integrate AI-driven recommendations, automation, and guardrails to improve campaign outcomes and reduce manual work.\n- Define and track success metrics such as campaign performance, time-to-launch, and user adoption of smart features.\n \n3. Social Planner – UI/UX Excellence & Competitive Parity\n- Own Social Planner as a core flagship experience that can compete with other tools\n- Lead major improvements across:\n - UI & workflows (scheduling, approvals, calendar, collaboration, automations, comment management).\n - Statistics & reporting (post performance, account-level insights, content analytics).\n - Controls for owners (permissions, approvals, governance, workspace controls).\n- Partner with Design to deliver a clean, intuitive, and scalable UX, and ensure high-quality execution with Engineering.\n \n4. Blogs – WordPress-Level Experience with AI & Automation\n- Make the HighLevel blogging experience seamless and familiar, comparable to platforms like WordPress, Wix, and Blogger.\n- Define and drive a roadmap that:\n - Modernizes the editor experience into a full-featured, reliable, WYSIWYG-style (or block-based) editor.\n - Introduces powerful AI-assisted workflows (content creation, outlines, rewrites, image suggestions, internal linking).\n - Improves SEO tooling (on-page recommendations, metadata support, schema basics, publishing workflows).\n- Ensure blogs integrate smoothly into the broader HighLevel ecosystem (funnels, websites, SEO, content strategy).\n \n5. Execution, Delivery & Cross-Functional Leadership\n- Turn strategy into clear, prioritized roadmaps, well-defined problem statements, and detailed specs where needed.\n- Run discovery (customer interviews, data analysis, experiments) to validate problems and solutions.\n- Partner with Engineering to plan releases, manage scope, and ensure predictable and high-quality delivery.\n- Work closely with Marketing, Sales, Support, and Customer Success to:\n - Shape positioning, messaging, and GTM plans.\n - Enable internal teams with the right documentation and training.\n - Incorporate market/field feedback quickly into the roadmap.\n \n6. Mentorship & Team Development\n- Directly mentor and grow two APMs into strong PM2s, with clear expectations, coaching, and feedback.\n- Build a culture of data-informed, customer-obsessed, outcome-driven product management.\n- Lead by example on craft: PRDs, problem framing, stakeholder management, and prioritization.\n- Evangelize best practices around experimentation, discovery, and continuous improvement.\n \nWhat You’ll Bring\n- 9-12+ years of experience in Product Management, with at least 3+ years at Senior/Staff/Principal level owning complex product areas.\n- Proven track record of shipping impactful products in B2B SaaS, ideally in:\n - Marketing automation\n - Social media management\n - Advertising platforms\n - Content / CMS / blogging tools\n- Strong technical aptitude:\n - Understanding of APIs, data flows, and system design at a conceptual level.\n - Experience working with data/ML/AI-driven products is a strong plus.\n- Deep experience with discovery and experimentation: Defining metrics, running A/B tests, analyzing usage data, and validating hypotheses.\n- Demonstrated ability to rebuild or significantly revamp complex UX flows (dashboards, editors, planners, calendars, etc.).\n- Experience mentoring and developing PMs/APMs, with examples of helping them level up.\n- Excellent written and verbal communication skills; able to influence senior stakeholders and drive alignment.\n- Comfortable operating in fast-paced, ambiguous, high-growth environments with multiple priorities.\n \nWhat Success Looks Like (6–12 Months)\nWithin your first year, you will have:\n- Delivered a clear, aligned 12–18 month roadmap for Social Planner, Blogs, and Ad Manager.\n- Shipped high-impact improvements that:\n - Make Ad Manager meaningfully smarter, more reliable, and more data/AI-powered.\n - Upgrade Social Planner UX and capabilities to be competitive with leading social tools.\n - Transform Blogs into a modern, powerful editor with AI and SEO capabilities that users love.\n- Improved key metrics (ad performance, usage, retention, satisfaction) across your product areas.\n- Developed your APMs, with clear progress toward PM2-level ownership and performance.\n- Earned a reputation as a go-to strategic leader who can connect dots across teams and drive big, meaningful outcomes.\n","description":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span><br><br></div>\n<div><strong style=\"font-size: 16px;\">About the team</strong></div>\n<div><span style=\"font-size: 16px;\">The Product team is responsible for driving lead generation and management of leads. We do this by building innovative products &amp; features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labled brand.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The marketing products OS team focuses exclusively on products that can demonstrate lead generation and drive up engagement, adoption in target segments. This team handles multiple product areas including Blogging, Social Planner, Email Marketing, Chat widget, Affiliate manager, Chat Widget, Template Library, Brand Boards etc.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">HighLevel is an exciting place to work as it gives adrenaline to build and help our user base.&nbsp;&nbsp;</strong></div>\n<div><span style=\"font-size: 16px;\">- We take care of our team so our team can take care of our users</span></div>\n<div><span style=\"font-size: 16px;\">- It’s never somebody else’s job - Take ownership as a company owner</span></div>\n<div><span style=\"font-size: 16px;\">- We are passionately focussed on adding value for our users</span></div>\n<div><span style=\"font-size: 16px;\">- We deliver fast using lean principles (Agile framework). We go to market in weeks instead of quarters</span></div>\n<div><span style=\"font-size: 16px;\">- A good innovative idea always gets tested and we deliver based on feedbacksWe embrace that improvement is constant and iterative.</span></div>\n<div><span style=\"font-size: 16px;\">- Constant Learning Growth graph - You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers</span></div>\n<div><span style=\"font-size: 16px;\">- We are do-ers and go-getters to achieve team adoptions.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">The role</strong></div>\n<div><span style=\"font-size: 16px;\">We’re looking for a Staff Product Manager to own the strategy, roadmap, and execution for three core products: Social Planner, Blogs, and Ad Manager.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You’ll be responsible for turning a strong product vision into reality, driving meaningful business and customer impact, and leveling up the product team around you. You’ll directly mentor and grow a team of APMs into solid PM2-level product managers while partnering closely with Design, Engineering, Data, Marketing, and GTM.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This is a highly strategic, high-impact role for someone who can think in systems, ship fast with quality, and raise the bar for product management across the organization.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You’ll Own</strong></div>\n<div><strong style=\"font-size: 16px;\">1. Product Strategy &amp; Vision</strong></div>\n<div><span style=\"font-size: 16px;\">- Own the </span><strong style=\"font-size: 16px;\">end-to-end product strategy and roadmap</strong><span style=\"font-size: 16px;\"> for Social Planner, Blogs, and Ad Manager.</span></div>\n<div><span style=\"font-size: 16px;\">- Translate company and product vision into </span><strong style=\"font-size: 16px;\">clear north-star metrics</strong><span style=\"font-size: 16px;\">, long-term bets, and a sequenced 12–18 month roadmap.</span></div>\n<div><span style=\"font-size: 16px;\">Identify and validate the most impactful problems to solve for our core customers (agencies, marketers, SMBs, etc.).</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">2. Ad Manager – Smart, Data-Driven, AI-First System</strong></div>\n<div><span style=\"font-size: 16px;\">- Evolve Ad Manager into a </span><strong style=\"font-size: 16px;\">smarter, less API-dependent, more data-reliant, AI-driven system</strong><span style=\"font-size: 16px;\"> aligned with the long-term product vision.</span></div>\n<div><span style=\"font-size: 16px;\">Partner with Data and Engineering to:</span></div>\n<div><span style=\"font-size: 16px;\"> - Design systems that use </span><strong style=\"font-size: 16px;\">first-party and performance data</strong><span style=\"font-size: 16px;\"> to optimize campaigns, budgets, and targeting.</span></div>\n<div><span style=\"font-size: 16px;\"> - Reduce fragility and over-reliance on external APIs by building </span><strong style=\"font-size: 16px;\">intelligent abstractions and fallbacks</strong><span style=\"font-size: 16px;\">.</span></div>\n<div><span style=\"font-size: 16px;\"> - Integrate </span><strong style=\"font-size: 16px;\">AI-driven recommendations</strong><span style=\"font-size: 16px;\">, automation, and guardrails to improve campaign outcomes and reduce manual work.</span></div>\n<div><span style=\"font-size: 16px;\">- Define and track success metrics such as campaign performance, time-to-launch, and user adoption of smart features.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">3. Social Planner – UI/UX Excellence &amp; Competitive Parity</strong></div>\n<div><span style=\"font-size: 16px;\">- Own Social Planner as a </span><strong style=\"font-size: 16px;\">core flagship experience</strong><span style=\"font-size: 16px;\"> that can compete with other tools</span></div>\n<div><span style=\"font-size: 16px;\">- Lead major improvements across:</span></div>\n<div><strong style=\"font-size: 16px;\"> - UI &amp; workflows</strong><span style=\"font-size: 16px;\"> (scheduling, approvals, calendar, collaboration, automations, comment management).</span></div>\n<div><strong style=\"font-size: 16px;\"> - Statistics &amp; reporting</strong><span style=\"font-size: 16px;\"> (post performance, account-level insights, content analytics).</span></div>\n<div><strong style=\"font-size: 16px;\"> - Controls for owners</strong><span style=\"font-size: 16px;\"> (permissions, approvals, governance, workspace controls).</span></div>\n<div><span style=\"font-size: 16px;\">- Partner with Design to deliver a </span><strong style=\"font-size: 16px;\">clean, intuitive, and scalable UX</strong><span style=\"font-size: 16px;\">, and ensure high-quality execution with Engineering.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">4. Blogs – WordPress-Level Experience with AI &amp; Automation</strong></div>\n<div><span style=\"font-size: 16px;\">- Make the HighLevel blogging experience </span><strong style=\"font-size: 16px;\">seamless and familiar</strong><span style=\"font-size: 16px;\">, comparable to platforms like WordPress, Wix, and Blogger.</span></div>\n<div><span style=\"font-size: 16px;\">- Define and drive a roadmap that:</span></div>\n<div><span style=\"font-size: 16px;\"> - Modernizes the </span><strong style=\"font-size: 16px;\">editor experience</strong><span style=\"font-size: 16px;\"> into a full-featured, reliable, WYSIWYG-style (or block-based) editor.</span></div>\n<div><span style=\"font-size: 16px;\"> - Introduces powerful </span><strong style=\"font-size: 16px;\">AI-assisted workflows</strong><span style=\"font-size: 16px;\"> (content creation, outlines, rewrites, image suggestions, internal linking).</span></div>\n<div><span style=\"font-size: 16px;\"> - Improves </span><strong style=\"font-size: 16px;\">SEO tooling</strong><span style=\"font-size: 16px;\"> (on-page recommendations, metadata support, schema basics, publishing workflows).</span></div>\n<div><span style=\"font-size: 16px;\">- Ensure blogs integrate smoothly into the broader HighLevel ecosystem (funnels, websites, SEO, content strategy).</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">5. Execution, Delivery &amp; Cross-Functional Leadership</strong></div>\n<div><span style=\"font-size: 16px;\">- Turn strategy into </span><strong style=\"font-size: 16px;\">clear, prioritized roadmaps</strong><span style=\"font-size: 16px;\">, well-defined problem statements, and detailed specs where needed.</span></div>\n<div><span style=\"font-size: 16px;\">- Run </span><strong style=\"font-size: 16px;\">discovery</strong><span style=\"font-size: 16px;\"> (customer interviews, data analysis, experiments) to validate problems and solutions.</span></div>\n<div><span style=\"font-size: 16px;\">- Partner with Engineering to plan releases, manage scope, and ensure </span><strong style=\"font-size: 16px;\">predictable and high-quality delivery</strong><span style=\"font-size: 16px;\">.</span></div>\n<div><span style=\"font-size: 16px;\">- Work closely with Marketing, Sales, Support, and Customer Success to:</span></div>\n<div><span style=\"font-size: 16px;\"> - Shape </span><strong style=\"font-size: 16px;\">positioning, messaging, and GTM plans</strong><span style=\"font-size: 16px;\">.</span></div>\n<div><span style=\"font-size: 16px;\"> - Enable internal teams with the right documentation and training.</span></div>\n<div><span style=\"font-size: 16px;\"> - Incorporate market/field feedback quickly into the roadmap.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">6. Mentorship &amp; Team Development</strong></div>\n<div><span style=\"font-size: 16px;\">- Directly mentor and </span><strong style=\"font-size: 16px;\">grow two APMs into strong PM2s</strong><span style=\"font-size: 16px;\">, with clear expectations, coaching, and feedback.</span></div>\n<div><span style=\"font-size: 16px;\">- Build a culture of </span><strong style=\"font-size: 16px;\">data-informed, customer-obsessed, outcome-driven</strong><span style=\"font-size: 16px;\"> product management.</span></div>\n<div><span style=\"font-size: 16px;\">- Lead by example on </span><strong style=\"font-size: 16px;\">craft</strong><span style=\"font-size: 16px;\">: PRDs, problem framing, stakeholder management, and prioritization.</span></div>\n<div><span style=\"font-size: 16px;\">- Evangelize best practices around experimentation, discovery, and continuous improvement.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You’ll Bring</strong></div>\n<div><strong style=\"font-size: 16px;\">- 9-12+ years</strong><span style=\"font-size: 16px;\"> of experience in Product Management, with at least </span><strong style=\"font-size: 16px;\">3+ years at Senior/Staff/Principal level</strong><span style=\"font-size: 16px;\"> owning complex product areas.</span></div>\n<div><span style=\"font-size: 16px;\">- Proven track record of </span><strong style=\"font-size: 16px;\">shipping impactful products</strong><span style=\"font-size: 16px;\"> in B2B SaaS, ideally in:</span></div>\n<div><span style=\"font-size: 16px;\"> - Marketing automation</span></div>\n<div><span style=\"font-size: 16px;\"> - Social media management</span></div>\n<div><span style=\"font-size: 16px;\"> - Advertising platforms</span></div>\n<div><span style=\"font-size: 16px;\"> - Content / CMS / blogging tools</span></div>\n<div><span style=\"font-size: 16px;\">- Strong </span><strong style=\"font-size: 16px;\">technical aptitude</strong><span style=\"font-size: 16px;\">:</span></div>\n<div><span style=\"font-size: 16px;\"> - Understanding of APIs, data flows, and system design at a conceptual level.</span></div>\n<div><span style=\"font-size: 16px;\"> - Experience working with </span><strong style=\"font-size: 16px;\">data/ML/AI-driven products</strong><span style=\"font-size: 16px;\"> is a strong plus.</span></div>\n<div><span style=\"font-size: 16px;\">- Deep experience with </span><strong style=\"font-size: 16px;\">discovery and experimentation</strong><span style=\"font-size: 16px;\">: Defining metrics, running A/B tests, analyzing usage data, and validating hypotheses.</span></div>\n<div><span style=\"font-size: 16px;\">- Demonstrated ability to </span><strong style=\"font-size: 16px;\">rebuild or significantly revamp complex UX flows</strong><span style=\"font-size: 16px;\"> (dashboards, editors, planners, calendars, etc.).</span></div>\n<div><span style=\"font-size: 16px;\">- Experience </span><strong style=\"font-size: 16px;\">mentoring and developing PMs/APMs</strong><span style=\"font-size: 16px;\">, with examples of helping them level up.</span></div>\n<div><span style=\"font-size: 16px;\">- Excellent written and verbal communication skills; able to </span><strong style=\"font-size: 16px;\">influence senior stakeholders</strong><span style=\"font-size: 16px;\"> and drive alignment.</span></div>\n<div><span style=\"font-size: 16px;\">- Comfortable operating in fast-paced, ambiguous, high-growth environments with multiple priorities.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What Success Looks Like (6–12 Months)</strong></div>\n<div><span style=\"font-size: 16px;\">Within your first year, you will have:</span></div>\n<div><span style=\"font-size: 16px;\">- Delivered a clear, aligned </span><strong style=\"font-size: 16px;\">12–18 month roadmap</strong><span style=\"font-size: 16px;\"> for Social Planner, Blogs, and Ad Manager.</span></div>\n<div><span style=\"font-size: 16px;\">- Shipped high-impact improvements that:</span></div>\n<div><span style=\"font-size: 16px;\"> - Make </span><strong style=\"font-size: 16px;\">Ad Manager</strong><span style=\"font-size: 16px;\"> meaningfully smarter, more reliable, and more data/AI-powered.</span></div>\n<div><span style=\"font-size: 16px;\"> - Upgrade </span><strong style=\"font-size: 16px;\">Social Planner</strong><span style=\"font-size: 16px;\"> UX and capabilities to be competitive with leading social tools.</span></div>\n<div><span style=\"font-size: 16px;\"> - Transform </span><strong style=\"font-size: 16px;\">Blogs</strong><span style=\"font-size: 16px;\"> into a modern, powerful editor with AI and SEO capabilities that users love.</span></div>\n<div><span style=\"font-size: 16px;\">- Improved key metrics (ad performance, usage, retention, satisfaction) across your product areas.</span></div>\n<div><span style=\"font-size: 16px;\">- Developed your APMs, with clear progress toward </span><strong style=\"font-size: 16px;\">PM2-level ownership and performance</strong><span style=\"font-size: 16px;\">.</span></div>\n<div><span style=\"font-size: 16px;\">- Earned a reputation as a </span><strong style=\"font-size: 16px;\">go-to strategic leader</strong><span style=\"font-size: 16px;\"> who can connect dots across teams and drive big, meaningful outcomes.</span></div>","id":"40cbea94-c247-4e0e-b801-d4405ee85021","lists":[],"text":"Staff Product Manager - Social Planner, Ad Manager, Blogs","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span><br><br></div>\n<div><strong style=\"font-size: 16px;\">About the team</strong></div>\n<div><span style=\"font-size: 16px;\">The Product team is responsible for driving lead generation and management of leads. We do this by building innovative products &amp; features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labled brand.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The marketing products OS team focuses exclusively on products that can demonstrate lead generation and drive up engagement, adoption in target segments. This team handles multiple product areas including Blogging, Social Planner, Email Marketing, Chat widget, Affiliate manager, Chat Widget, Template Library, Brand Boards etc.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">HighLevel is an exciting place to work as it gives adrenaline to build and help our user base.&nbsp;&nbsp;</strong></div>\n<div><span style=\"font-size: 16px;\">- We take care of our team so our team can take care of our users</span></div>\n<div><span style=\"font-size: 16px;\">- It&rsquo;s never somebody else&rsquo;s job - Take ownership as a company owner</span></div>\n<div><span style=\"font-size: 16px;\">- We are passionately focussed on adding value for our users</span></div>\n<div><span style=\"font-size: 16px;\">- We deliver fast using lean principles (Agile framework). We go to market in weeks instead of quarters</span></div>\n<div><span style=\"font-size: 16px;\">- A good innovative idea always gets tested and we deliver based on feedbacksWe embrace that improvement is constant and iterative.</span></div>\n<div><span style=\"font-size: 16px;\">- Constant Learning Growth graph - You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers</span></div>\n<div><span style=\"font-size: 16px;\">- We are do-ers and go-getters to achieve team adoptions.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">The role</strong></div>\n<div><span style=\"font-size: 16px;\">We&rsquo;re looking for a Staff Product Manager to own the strategy, roadmap, and execution for three core products: Social Planner, Blogs, and Ad Manager.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You&rsquo;ll be responsible for turning a strong product vision into reality, driving meaningful business and customer impact, and leveling up the product team around you. You&rsquo;ll directly mentor and grow a team of APMs into solid PM2-level product managers while partnering closely with Design, Engineering, Data, Marketing, and GTM.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This is a highly strategic, high-impact role for someone who can think in systems, ship fast with quality, and raise the bar for product management across the organization.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You&rsquo;ll Own</strong></div>\n<div><strong style=\"font-size: 16px;\">1. Product Strategy &amp; Vision</strong></div>\n<div><span style=\"font-size: 16px;\">- Own the </span><strong style=\"font-size: 16px;\">end-to-end product strategy and roadmap</strong><span style=\"font-size: 16px;\"> for Social Planner, Blogs, and Ad Manager.</span></div>\n<div><span style=\"font-size: 16px;\">- Translate company and product vision into </span><strong style=\"font-size: 16px;\">clear north-star metrics</strong><span style=\"font-size: 16px;\">, long-term bets, and a sequenced 12&ndash;18 month roadmap.</span></div>\n<div><span style=\"font-size: 16px;\">Identify and validate the most impactful problems to solve for our core customers (agencies, marketers, SMBs, etc.).</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">2. Ad Manager &ndash; Smart, Data-Driven, AI-First System</strong></div>\n<div><span style=\"font-size: 16px;\">- Evolve Ad Manager into a </span><strong style=\"font-size: 16px;\">smarter, less API-dependent, more data-reliant, AI-driven system</strong><span style=\"font-size: 16px;\"> aligned with the long-term product vision.</span></div>\n<div><span style=\"font-size: 16px;\">Partner with Data and Engineering to:</span></div>\n<div><span style=\"font-size: 16px;\"> - Design systems that use </span><strong style=\"font-size: 16px;\">first-party and performance data</strong><span style=\"font-size: 16px;\"> to optimize campaigns, budgets, and targeting.</span></div>\n<div><span style=\"font-size: 16px;\"> - Reduce fragility and over-reliance on external APIs by building </span><strong style=\"font-size: 16px;\">intelligent abstractions and fallbacks</strong><span style=\"font-size: 16px;\">.</span></div>\n<div><span style=\"font-size: 16px;\"> - Integrate </span><strong style=\"font-size: 16px;\">AI-driven recommendations</strong><span style=\"font-size: 16px;\">, automation, and guardrails to improve campaign outcomes and reduce manual work.</span></div>\n<div><span style=\"font-size: 16px;\">- Define and track success metrics such as campaign performance, time-to-launch, and user adoption of smart features.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">3. Social Planner &ndash; UI/UX Excellence &amp; Competitive Parity</strong></div>\n<div><span style=\"font-size: 16px;\">- Own Social Planner as a </span><strong style=\"font-size: 16px;\">core flagship experience</strong><span style=\"font-size: 16px;\"> that can compete with other tools</span></div>\n<div><span style=\"font-size: 16px;\">- Lead major improvements across:</span></div>\n<div><strong style=\"font-size: 16px;\"> - UI &amp; workflows</strong><span style=\"font-size: 16px;\"> (scheduling, approvals, calendar, collaboration, automations, comment management).</span></div>\n<div><strong style=\"font-size: 16px;\"> - Statistics &amp; reporting</strong><span style=\"font-size: 16px;\"> (post performance, account-level insights, content analytics).</span></div>\n<div><strong style=\"font-size: 16px;\"> - Controls for owners</strong><span style=\"font-size: 16px;\"> (permissions, approvals, governance, workspace controls).</span></div>\n<div><span style=\"font-size: 16px;\">- Partner with Design to deliver a </span><strong style=\"font-size: 16px;\">clean, intuitive, and scalable UX</strong><span style=\"font-size: 16px;\">, and ensure high-quality execution with Engineering.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">4. Blogs &ndash; WordPress-Level Experience with AI &amp; Automation</strong></div>\n<div><span style=\"font-size: 16px;\">- Make the HighLevel blogging experience </span><strong style=\"font-size: 16px;\">seamless and familiar</strong><span style=\"font-size: 16px;\">, comparable to platforms like WordPress, Wix, and Blogger.</span></div>\n<div><span style=\"font-size: 16px;\">- Define and drive a roadmap that:</span></div>\n<div><span style=\"font-size: 16px;\"> - Modernizes the </span><strong style=\"font-size: 16px;\">editor experience</strong><span style=\"font-size: 16px;\"> into a full-featured, reliable, WYSIWYG-style (or block-based) editor.</span></div>\n<div><span style=\"font-size: 16px;\"> - Introduces powerful </span><strong style=\"font-size: 16px;\">AI-assisted workflows</strong><span style=\"font-size: 16px;\"> (content creation, outlines, rewrites, image suggestions, internal linking).</span></div>\n<div><span style=\"font-size: 16px;\"> - Improves </span><strong style=\"font-size: 16px;\">SEO tooling</strong><span style=\"font-size: 16px;\"> (on-page recommendations, metadata support, schema basics, publishing workflows).</span></div>\n<div><span style=\"font-size: 16px;\">- Ensure blogs integrate smoothly into the broader HighLevel ecosystem (funnels, websites, SEO, content strategy).</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">5. Execution, Delivery &amp; Cross-Functional Leadership</strong></div>\n<div><span style=\"font-size: 16px;\">- Turn strategy into </span><strong style=\"font-size: 16px;\">clear, prioritized roadmaps</strong><span style=\"font-size: 16px;\">, well-defined problem statements, and detailed specs where needed.</span></div>\n<div><span style=\"font-size: 16px;\">- Run </span><strong style=\"font-size: 16px;\">discovery</strong><span style=\"font-size: 16px;\"> (customer interviews, data analysis, experiments) to validate problems and solutions.</span></div>\n<div><span style=\"font-size: 16px;\">- Partner with Engineering to plan releases, manage scope, and ensure </span><strong style=\"font-size: 16px;\">predictable and high-quality delivery</strong><span style=\"font-size: 16px;\">.</span></div>\n<div><span style=\"font-size: 16px;\">- Work closely with Marketing, Sales, Support, and Customer Success to:</span></div>\n<div><span style=\"font-size: 16px;\"> - Shape </span><strong style=\"font-size: 16px;\">positioning, messaging, and GTM plans</strong><span style=\"font-size: 16px;\">.</span></div>\n<div><span style=\"font-size: 16px;\"> - Enable internal teams with the right documentation and training.</span></div>\n<div><span style=\"font-size: 16px;\"> - Incorporate market/field feedback quickly into the roadmap.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">6. Mentorship &amp; Team Development</strong></div>\n<div><span style=\"font-size: 16px;\">- Directly mentor and </span><strong style=\"font-size: 16px;\">grow two APMs into strong PM2s</strong><span style=\"font-size: 16px;\">, with clear expectations, coaching, and feedback.</span></div>\n<div><span style=\"font-size: 16px;\">- Build a culture of </span><strong style=\"font-size: 16px;\">data-informed, customer-obsessed, outcome-driven</strong><span style=\"font-size: 16px;\"> product management.</span></div>\n<div><span style=\"font-size: 16px;\">- Lead by example on </span><strong style=\"font-size: 16px;\">craft</strong><span style=\"font-size: 16px;\">: PRDs, problem framing, stakeholder management, and prioritization.</span></div>\n<div><span style=\"font-size: 16px;\">- Evangelize best practices around experimentation, discovery, and continuous improvement.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What You&rsquo;ll Bring</strong></div>\n<div><strong style=\"font-size: 16px;\">- 9-12+ years</strong><span style=\"font-size: 16px;\"> of experience in Product Management, with at least </span><strong style=\"font-size: 16px;\">3+ years at Senior/Staff/Principal level</strong><span style=\"font-size: 16px;\"> owning complex product areas.</span></div>\n<div><span style=\"font-size: 16px;\">- Proven track record of </span><strong style=\"font-size: 16px;\">shipping impactful products</strong><span style=\"font-size: 16px;\"> in B2B SaaS, ideally in:</span></div>\n<div><span style=\"font-size: 16px;\"> - Marketing automation</span></div>\n<div><span style=\"font-size: 16px;\"> - Social media management</span></div>\n<div><span style=\"font-size: 16px;\"> - Advertising platforms</span></div>\n<div><span style=\"font-size: 16px;\"> - Content / CMS / blogging tools</span></div>\n<div><span style=\"font-size: 16px;\">- Strong </span><strong style=\"font-size: 16px;\">technical aptitude</strong><span style=\"font-size: 16px;\">:</span></div>\n<div><span style=\"font-size: 16px;\"> - Understanding of APIs, data flows, and system design at a conceptual level.</span></div>\n<div><span style=\"font-size: 16px;\"> - Experience working with </span><strong style=\"font-size: 16px;\">data/ML/AI-driven products</strong><span style=\"font-size: 16px;\"> is a strong plus.</span></div>\n<div><span style=\"font-size: 16px;\">- Deep experience with </span><strong style=\"font-size: 16px;\">discovery and experimentation</strong><span style=\"font-size: 16px;\">: Defining metrics, running A/B tests, analyzing usage data, and validating hypotheses.</span></div>\n<div><span style=\"font-size: 16px;\">- Demonstrated ability to </span><strong style=\"font-size: 16px;\">rebuild or significantly revamp complex UX flows</strong><span style=\"font-size: 16px;\"> (dashboards, editors, planners, calendars, etc.).</span></div>\n<div><span style=\"font-size: 16px;\">- Experience </span><strong style=\"font-size: 16px;\">mentoring and developing PMs/APMs</strong><span style=\"font-size: 16px;\">, with examples of helping them level up.</span></div>\n<div><span style=\"font-size: 16px;\">- Excellent written and verbal communication skills; able to </span><strong style=\"font-size: 16px;\">influence senior stakeholders</strong><span style=\"font-size: 16px;\"> and drive alignment.</span></div>\n<div><span style=\"font-size: 16px;\">- Comfortable operating in fast-paced, ambiguous, high-growth environments with multiple priorities.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">What Success Looks Like (6&ndash;12 Months)</strong></div>\n<div><span style=\"font-size: 16px;\">Within your first year, you will have:</span></div>\n<div><span style=\"font-size: 16px;\">- Delivered a clear, aligned </span><strong style=\"font-size: 16px;\">12&ndash;18 month roadmap</strong><span style=\"font-size: 16px;\"> for Social Planner, Blogs, and Ad Manager.</span></div>\n<div><span style=\"font-size: 16px;\">- Shipped high-impact improvements that:</span></div>\n<div><span style=\"font-size: 16px;\"> - Make </span><strong style=\"font-size: 16px;\">Ad Manager</strong><span style=\"font-size: 16px;\"> meaningfully smarter, more reliable, and more data/AI-powered.</span></div>\n<div><span style=\"font-size: 16px;\"> - Upgrade </span><strong style=\"font-size: 16px;\">Social Planner</strong><span style=\"font-size: 16px;\"> UX and capabilities to be competitive with leading social tools.</span></div>\n<div><span style=\"font-size: 16px;\"> - Transform </span><strong style=\"font-size: 16px;\">Blogs</strong><span style=\"font-size: 16px;\"> into a modern, powerful editor with AI and SEO capabilities that users love.</span></div>\n<div><span style=\"font-size: 16px;\">- Improved key metrics (ad performance, usage, retention, satisfaction) across your product areas.</span></div>\n<div><span style=\"font-size: 16px;\">- Developed your APMs, with clear progress toward </span><strong style=\"font-size: 16px;\">PM2-level ownership and performance</strong><span style=\"font-size: 16px;\">.</span></div>\n<div><span style=\"font-size: 16px;\">- Earned a reputation as a </span><strong style=\"font-size: 16px;\">go-to strategic leader</strong><span style=\"font-size: 16px;\"> who can connect dots across teams and drive big, meaningful outcomes.</span></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nAbout the team\nThe Product team is responsible for driving lead generation and management of leads. We do this by building innovative products & features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labled brand. \n \nThe marketing products OS team focuses exclusively on products that can demonstrate lead generation and drive up engagement, adoption in target segments. This team handles multiple product areas including Blogging, Social Planner, Email Marketing, Chat widget, Affiliate manager, Chat Widget, Template Library, Brand Boards etc.\n \nHighLevel is an exciting place to work as it gives adrenaline to build and help our user base.  \n- We take care of our team so our team can take care of our users\n- It’s never somebody else’s job - Take ownership as a company owner\n- We are passionately focussed on adding value for our users\n- We deliver fast using lean principles (Agile framework). We go to market in weeks instead of quarters\n- A good innovative idea always gets tested and we deliver based on feedbacksWe embrace that improvement is constant and iterative.\n- Constant Learning Growth graph - You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers\n- We are do-ers and go-getters to achieve team adoptions.\n \nThe role\nWe’re looking for a Staff Product Manager to own the strategy, roadmap, and execution for three core products: Social Planner, Blogs, and Ad Manager.\n \nYou’ll be responsible for turning a strong product vision into reality, driving meaningful business and customer impact, and leveling up the product team around you. You’ll directly mentor and grow a team of APMs into solid PM2-level product managers while partnering closely with Design, Engineering, Data, Marketing, and GTM.\n \nThis is a highly strategic, high-impact role for someone who can think in systems, ship fast with quality, and raise the bar for product management across the organization.\n \nWhat You’ll Own\n1. Product Strategy & Vision\n- Own the end-to-end product strategy and roadmap for Social Planner, Blogs, and Ad Manager.\n- Translate company and product vision into clear north-star metrics, long-term bets, and a sequenced 12–18 month roadmap.\nIdentify and validate the most impactful problems to solve for our core customers (agencies, marketers, SMBs, etc.).\n \n2. Ad Manager – Smart, Data-Driven, AI-First System\n- Evolve Ad Manager into a smarter, less API-dependent, more data-reliant, AI-driven system aligned with the long-term product vision.\nPartner with Data and Engineering to:\n - Design systems that use first-party and performance data to optimize campaigns, budgets, and targeting.\n - Reduce fragility and over-reliance on external APIs by building intelligent abstractions and fallbacks.\n - Integrate AI-driven recommendations, automation, and guardrails to improve campaign outcomes and reduce manual work.\n- Define and track success metrics such as campaign performance, time-to-launch, and user adoption of smart features.\n \n3. Social Planner – UI/UX Excellence & Competitive Parity\n- Own Social Planner as a core flagship experience that can compete with other tools\n- Lead major improvements across:\n - UI & workflows (scheduling, approvals, calendar, collaboration, automations, comment management).\n - Statistics & reporting (post performance, account-level insights, content analytics).\n - Controls for owners (permissions, approvals, governance, workspace controls).\n- Partner with Design to deliver a clean, intuitive, and scalable UX, and ensure high-quality execution with Engineering.\n \n4. Blogs – WordPress-Level Experience with AI & Automation\n- Make the HighLevel blogging experience seamless and familiar, comparable to platforms like WordPress, Wix, and Blogger.\n- Define and drive a roadmap that:\n - Modernizes the editor experience into a full-featured, reliable, WYSIWYG-style (or block-based) editor.\n - Introduces powerful AI-assisted workflows (content creation, outlines, rewrites, image suggestions, internal linking).\n - Improves SEO tooling (on-page recommendations, metadata support, schema basics, publishing workflows).\n- Ensure blogs integrate smoothly into the broader HighLevel ecosystem (funnels, websites, SEO, content strategy).\n \n5. Execution, Delivery & Cross-Functional Leadership\n- Turn strategy into clear, prioritized roadmaps, well-defined problem statements, and detailed specs where needed.\n- Run discovery (customer interviews, data analysis, experiments) to validate problems and solutions.\n- Partner with Engineering to plan releases, manage scope, and ensure predictable and high-quality delivery.\n- Work closely with Marketing, Sales, Support, and Customer Success to:\n - Shape positioning, messaging, and GTM plans.\n - Enable internal teams with the right documentation and training.\n - Incorporate market/field feedback quickly into the roadmap.\n \n6. Mentorship & Team Development\n- Directly mentor and grow two APMs into strong PM2s, with clear expectations, coaching, and feedback.\n- Build a culture of data-informed, customer-obsessed, outcome-driven product management.\n- Lead by example on craft: PRDs, problem framing, stakeholder management, and prioritization.\n- Evangelize best practices around experimentation, discovery, and continuous improvement.\n \nWhat You’ll Bring\n- 9-12+ years of experience in Product Management, with at least 3+ years at Senior/Staff/Principal level owning complex product areas.\n- Proven track record of shipping impactful products in B2B SaaS, ideally in:\n - Marketing automation\n - Social media management\n - Advertising platforms\n - Content / CMS / blogging tools\n- Strong technical aptitude:\n - Understanding of APIs, data flows, and system design at a conceptual level.\n - Experience working with data/ML/AI-driven products is a strong plus.\n- Deep experience with discovery and experimentation: Defining metrics, running A/B tests, analyzing usage data, and validating hypotheses.\n- Demonstrated ability to rebuild or significantly revamp complex UX flows (dashboards, editors, planners, calendars, etc.).\n- Experience mentoring and developing PMs/APMs, with examples of helping them level up.\n- Excellent written and verbal communication skills; able to influence senior stakeholders and drive alignment.\n- Comfortable operating in fast-paced, ambiguous, high-growth environments with multiple priorities.\n \nWhat Success Looks Like (6–12 Months)\nWithin your first year, you will have:\n- Delivered a clear, aligned 12–18 month roadmap for Social Planner, Blogs, and Ad Manager.\n- Shipped high-impact improvements that:\n - Make Ad Manager meaningfully smarter, more reliable, and more data/AI-powered.\n - Upgrade Social Planner UX and capabilities to be competitive with leading social tools.\n - Transform Blogs into a modern, powerful editor with AI and SEO capabilities that users love.\n- Improved key metrics (ad performance, usage, retention, satisfaction) across your product areas.\n- Developed your APMs, with clear progress toward PM2-level ownership and performance.\n- Earned a reputation as a go-to strategic leader who can connect dots across teams and drive big, meaningful outcomes.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/40cbea94-c247-4e0e-b801-d4405ee85021","applyUrl":"https://jobs.lever.co/gohighlevel/40cbea94-c247-4e0e-b801-d4405ee85021/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n \nWe encourage you to review our Privacy Policy before submitting your application.\n","additional":"<div><strong style=\"font-size: 18px;\">EEO Statement:</strong></div>\n<div><span style=\"font-size: 16px;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We encourage you to review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a>&nbsp;before submitting your application.</span></div>","categories":{"commitment":"Employee India","department":"Platform","location":"India","team":"Platform","allLocations":["India"]},"createdAt":1772435162809,"descriptionPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nAbout the Role:\nAs a Staff Engineer on the Platform Data team, you will play a pivotal role in shaping the foundation of HighLevel’s platform. You’ll design and develop shared frameworks, libraries, and core services that power products at scale. This role is ideal for engineers who thrive in ambiguity, enjoy solving large-scale engineering challenges, and are passionate about creating systems that enable massive impact across teams.\nJob Overview:\nWe operate mission-critical data platforms built on SQL(Postgres), MongoDB, ElasticSearch, and ClickHouse. We need a Staff-level Software Engineer with deep expertise in these systems and strong coding / system-design skills to drive architecture, performance, and reliability.\n","description":"<div>\n<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our People</strong><br>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong><br>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://www.gohighlevel.com/post/general-atlantic-joins-highlevel\">Blog Posts</a></p>\n</div>\n<div>\n<p><strong>About the Role:</strong><br>As a Staff Engineer on the Platform Data team, you will play a pivotal role in shaping the foundation of HighLevel’s platform. You’ll design and develop shared frameworks, libraries, and core services that power products at scale. This role is ideal for engineers who thrive in ambiguity, enjoy solving large-scale engineering challenges, and are passionate about creating systems that enable massive impact across teams.</p>\n<p><strong>Job Overview:</strong><br>We operate mission-critical data platforms built on SQL(Postgres), MongoDB, ElasticSearch, and ClickHouse. We need a Staff-level Software Engineer with deep expertise in these systems and strong coding / system-design skills to drive architecture, performance, and reliability.</p>\n</div>","id":"72e57325-57c3-4a1f-9afc-02cbe758c6a0","lists":[{"text":"Requirements:","content":"\n<li>8+ Years of overall experience</li>\n<li>Software engineering experience, with demonstrated success in distributed systems or large-scale backend services</li>\n<li>Extensive experience configuring, tuning, and operating large-scale managed databases handling TB–PB data volumes and billions of records.</li>\n<li>Hands-on experience designing, optimizing, and scaling systems using modern databases such as ElasticSearch, Firestore, MongoDB, ClickHouse, and Redis</li>\n<li>Proven mastery of any programming language with clean, testable code</li>\n<li>Proven ability to lead technically, navigate ambiguity, and deliver impactful results</li>\n<li>Deep understanding of distributed-systems principles (CAP, consistency, consensus) and observability best practices.</li>\n<li>Experience with CI/CD, containers (Docker/Kubernetes), and IaC (Terraform/Ansible) for database automation.</li>\n<li>Solid grasp of SQL fundamentals; prior work with relational engines is a plus.</li>\n"},{"text":"Responsibilities:","content":"\n<li>&nbsp;</li>\n\n<div><strong>1. Data System Design, Optimization, and Scaling (Database Focus):</strong></div>\n\n<li>Design systems that efficiently interact with large-scale data using ElasticSearch, Google Firestore, MongoDB Atlas, ClickHouse, and Redis.</li>\n<li>Design, configure, and optimize large-scale clusters of SQL (Postgres), MongoDB, ElasticSearch, and ClickHouse (TB–PB scale, billions of records).Contribute to high-performance service architecture capable of handling terabytes of data.</li>\n<li>Instrument, benchmark, and tune query paths, indexing, memory/CPU usage, and storage layouts to ensure sub-second latencies.</li>\n\n<div>&nbsp;</div>\n<div><strong>2. Framework, Service Development, and Engineering Leadership:</strong></div>\n\n<li>Develop, and maintain reusable frameworks, SDKs, and core platform services in programming languages like <a rel=\"noopener noreferrer\" href=\"http://node.js/\" class=\"postings-link\">Node.js</a> and GoLang.</li>\n<li>Lead design reviews, establish best practices, and mentor senior engineers to raise technical standards across the organization.</li>\n\n<div>&nbsp;</div>\n<div><strong>3. Cross-Functional Collaboration and Governance:</strong></div>\n\n<li>Collaborate with product and platform teams to embed best-practice data-access patterns, enforce SLAs, and review overall system design.</li>\n<li>Partner with multiple teams to deliver reliable, secure, and maintainable platform <a rel=\"noopener noreferrer\" href=\"http://capabilities.Establish\" class=\"postings-link\">capabilities.Establish</a> governance for backup/restore, disaster recovery, security, and compliance across AWS, GCP, and Azure environments.</li>\n"},{"text":"Nice to Have:","content":"\n<li>Leadership of multi-region or hybrid-cloud data platforms.</li>\n<li>Expertise in ClickHouse-based real-time analytics or ElasticSearch-powered search at scale.</li>\n<li>Hands-on with streaming or ETL frameworks (PubSub, Kafka, Pulsar, Spark, Flink).</li>\n"}],"text":"Staff Software Engineer - Platform Data Team","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p><strong>About HighLevel:</strong><br>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our People</strong><br>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong><br>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br>Learn more about us on our <a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a> or <a href=\"https://www.gohighlevel.com/post/general-atlantic-joins-highlevel\">Blog Posts</a></p>\n</div>\n<div>\n<p><strong>About the Role:</strong><br>As a Staff Engineer on the Platform Data team, you will play a pivotal role in shaping the foundation of HighLevel&rsquo;s platform. You&rsquo;ll design and develop shared frameworks, libraries, and core services that power products at scale. This role is ideal for engineers who thrive in ambiguity, enjoy solving large-scale engineering challenges, and are passionate about creating systems that enable massive impact across teams.</p>\n<p><strong>Job Overview:</strong><br>We operate mission-critical data platforms built on SQL(Postgres), MongoDB, ElasticSearch, and ClickHouse. We need a Staff-level Software Engineer with deep expertise in these systems and strong coding / system-design skills to drive architecture, performance, and reliability.</p>\n</div>","descriptionBodyPlain":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nAbout the Role:\nAs a Staff Engineer on the Platform Data team, you will play a pivotal role in shaping the foundation of HighLevel’s platform. You’ll design and develop shared frameworks, libraries, and core services that power products at scale. This role is ideal for engineers who thrive in ambiguity, enjoy solving large-scale engineering challenges, and are passionate about creating systems that enable massive impact across teams.\nJob Overview:\nWe operate mission-critical data platforms built on SQL(Postgres), MongoDB, ElasticSearch, and ClickHouse. We need a Staff-level Software Engineer with deep expertise in these systems and strong coding / system-design skills to drive architecture, performance, and reliability.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/72e57325-57c3-4a1f-9afc-02cbe758c6a0","applyUrl":"https://jobs.lever.co/gohighlevel/72e57325-57c3-4a1f-9afc-02cbe758c6a0/apply"},{"additionalPlain":"EEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n","additional":"<div>\n<p><strong>EEO Statement:</strong></p>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy</a> before submitting your application</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"IT & Security","location":"Dallas","team":"Information Technology","allLocations":["Dallas"]},"createdAt":1780310340809,"descriptionPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog PostsOur Blog Has a New Home :We’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster . \n \nAbout the Role\nWe're looking for a mid-level IT Technician to join our team in our downtown Dallas office. This is a hands-on, in-office role covering network infrastructure, A/V operations, as well as Tier 2 remote desktop and application support. You'll be working primarily in a Mac-heavy environment and play a key role in keeping our physical workplace running smoothly while resolving escalated end-user issues from our support queue.\n \n","description":"<div><strong>About Us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a></span></span><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Our Blog Has a New Home :</a></span>We’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster .&nbsp;</div>\n<div>&nbsp;</div>\n<div>\n<p><strong>About the Role</strong></p>\n<p>We're looking for a mid-level IT Technician to join our team in our downtown Dallas office. This is a hands-on, in-office role covering network infrastructure, A/V operations, as well as Tier 2 remote desktop and application support. You'll be working primarily in a Mac-heavy environment and play a key role in keeping our physical workplace running smoothly while resolving escalated end-user issues from our support queue.</p>\n</div>\n<div>&nbsp;</div>","id":"69c9a9fe-fe4e-4f6c-801b-834640347ef5","lists":[{"text":"Responsibilities","content":"<div>\n<p><strong>What You'll Do</strong></p>\n<p><strong>Networking &amp; Infrastructure</strong></p>\n\n<li>Assist with network configurations, VLAN management, and cable/port patching.</li>\n<li>Provide support for network-related incidents including LAN/WAN issues, switch and access point troubleshooting, and connectivity escalations.</li>\n<li>Monitor network performance and escalate to Tier 3 or vendor partners as needed.</li>\n<li>Support hardware deployments including Macs, peripherals, and network gear.</li>\n\n<div><strong>A/V Support</strong></div>\n\n<li>Set up, operate, and troubleshoot A/V equipment for meetings, all-hands events, and conference rooms.</li>\n<li>Maintain and support video conferencing systems (Zoom Rooms and similar).</li>\n<li>Manage display systems, projectors, speakers, and room scheduling panels.</li>\n<li>Serve as the on-site A/V point of contact for internal stakeholders and visiting guests.</li>\n<li>Coordinate with vendors for equipment maintenance, repairs, and upgrades.</li>\n\n<div>&nbsp;</div>\n<div><strong>Tier 2 Remote Desktop &amp; Application Support</strong></div>\n\n<li>Own escalated tickets focused on remote desktop environments and business application issues.</li>\n<li>Troubleshoot and resolve issues across macOS and desktop applications.</li>\n<li>Support end users on core tools including Zoom and Slack, handling configuration, access, and integration issues.</li>\n<li>Assist with device management and enrollment through Apple Business Manager and Addigy.</li>\n<li>Maintain accurate documentation on ticket updates, resolutions, and workarounds.</li>\n<li>Identify recurring issues and surface them for root cause analysis or knowledge base updates.</li>\n\n</div>"},{"text":"","content":"<div>\n<p><strong>What We're Looking For</strong></p>\n\n<li>5+ years of experience in IT support, with heavy macOS experience required.</li>\n<li>Hands-on experience with Apple Business Manager and an MDM platform (Addigy strongly preferred).</li>\n<li>Proficiency supporting Zoom and Slack in an enterprise environment.</li>\n<li>Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, switching.</li>\n<li>Experience with enterprise A/V systems and video conferencing platforms.</li>\n<li>Familiar with ticketing systems and ITIL-aligned support practices.</li>\n<li>Able to lift and move equipment up to 50 lbs and work in an office environment five days a week.</li>\n\n<p><strong>Nice to Have</strong></p>\n\n<li>CompTIA CCNA, or equivalent certification.</li>\n<li>Experience with Cisco Meraki, Ubiquiti, or similar network platforms.</li>\n<li>Zoom Rooms certification.</li>\n<li>Apple Certified Support Professional (ACSP) or equivalent.</li>\n\n</div>"}],"text":"Systems Support Specialist II","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div><strong>About Us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a></span></span><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Our Blog Has a New Home :</a></span>We&rsquo;ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster .&nbsp;</div>\n<div>&nbsp;</div>\n<div>\n<p><strong>About the Role</strong></p>\n<p>We're looking for a mid-level IT Technician to join our team in our downtown Dallas office. This is a hands-on, in-office role covering network infrastructure, A/V operations, as well as Tier 2 remote desktop and application support. You'll be working primarily in a Mac-heavy environment and play a key role in keeping our physical workplace running smoothly while resolving escalated end-user issues from our support queue.</p>\n</div>\n<div>&nbsp;</div>","descriptionBodyPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog PostsOur Blog Has a New Home :We’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster . \n \nAbout the Role\nWe're looking for a mid-level IT Technician to join our team in our downtown Dallas office. This is a hands-on, in-office role covering network infrastructure, A/V operations, as well as Tier 2 remote desktop and application support. You'll be working primarily in a Mac-heavy environment and play a key role in keeping our physical workplace running smoothly while resolving escalated end-user issues from our support queue.\n \n","hostedUrl":"https://jobs.lever.co/gohighlevel/69c9a9fe-fe4e-4f6c-801b-834640347ef5","applyUrl":"https://jobs.lever.co/gohighlevel/69c9a9fe-fe4e-4f6c-801b-834640347ef5/apply"},{"additionalPlain":"Equal Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information. This information is used solely for compliance with government recordkeeping and legal requirements. Providing this information is voluntary and will not affect your application status.\n\nWe recommend that you review our Privacy Policy before submitting your application.\n\n#LI-Remote #LI-KN1\n","additional":"<div>\n<h4><strong>Equal Employment Opportunity Information</strong></h4>\n<p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information. This information is used solely for compliance with government recordkeeping and legal requirements. Providing this information is voluntary and will not affect your application status.<br><br>We recommend that you review our&nbsp;<a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy </a>before submitting your application.<br><br>#LI-Remote #LI-KN1</p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Revenue Growth","location":"India","team":"Customer Acquisition","allLocations":["India"]},"createdAt":1778669241406,"descriptionPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \nWho you are\nYou are searching for your opportunity to impact the experience of SaaS customers at the very beginning of their customer journey. Providing them with world class engagement the moment they begin a trial with the HighLevel platform. Your strategic and creative thinking skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. You’ll flourish in our dynamic performance based atmosphere that gives you autonomy to work independently on some projects and collaborate with various departments on others. Tie it all together with an “all hands on deck” attitude, excellent communication and time management skills and this is the job for you! \nTo be successful in this role, you will demonstrate best in class service and be a subject matter expert on how the HighLevel platform fits into their business strategy and success. You will  have experience working in a high-performance, high-accountability environment. You are comfortable switching gears quickly, and passionate about helping people. Your excellent communication skills and working knowledge of the SaaS/Marketing landscape will serve you well.\n","description":"<p><strong>About Us</strong></p>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.</p>\n<p><strong>Learn more about us on our<a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\"> YouTube Channel</a> or<a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\"> Blog Posts</a>&nbsp;</strong></p>\n<p><strong>Who you are</strong></p>\n<p>You are searching for your opportunity to impact the experience of SaaS customers at the very beginning of their customer journey. Providing them with world class engagement the moment they begin a trial with the HighLevel platform. Your strategic and creative thinking skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. You’ll flourish in our dynamic performance based atmosphere that gives you autonomy to work independently on some projects and collaborate with various departments on others. Tie it all together with an “all hands on deck” attitude, excellent communication and time management skills and this is the job for you!&nbsp;</p>\n<p>To be successful in this role, you will demonstrate best in class service and be a subject matter expert on how the HighLevel platform fits into their business strategy and success. You will&nbsp; have experience working in a high-performance, high-accountability environment. You are comfortable switching gears quickly, and passionate about helping people. Your excellent communication skills and working knowledge of the SaaS/Marketing landscape will serve you well.</p>","id":"78bdf85c-5648-448b-a181-c91950c59194","lists":[{"text":"Roles, Responsibilities & Requirements","content":"<div><strong>&nbsp; What You’ll Be Doing:</strong></div>\n\n<li>Identify, engage and nurture new customer relationships&nbsp;</li>\n<li>Align solutions to the customer’s goals, needs and objectives</li>\n<li>Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion</li>\n<li>Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics&nbsp;</li>\n<li>Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)</li>\n<li>Engage through additional communication channels such as phone, SMS, email, ticketed &amp; live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client</li>\n<li>Collaborate with customers and cross-functional teams to identify compelling solutions</li>\n<li>Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices</li>\n<li>Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)</li>\n<li>Other duties may be assigned and/or modified as business needs dictate</li>\n\n<div>&nbsp;</div>\n<div><strong>&nbsp;What You’ll Bring:&nbsp;</strong></div>\n\n<li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required</li>\n\n<div>&nbsp;</div>\n<div><strong>&nbsp;Experience/Education/Certifications Required:</strong></div>\n\n<li>Bachelor’s Degree or equivalent SaaS experience is strongly preferred&nbsp;</li>\n<li>0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales role</li>\n<li>A strong technical aptitude to help our users succeed with the HighLevel software</li>\n<li>Experience with technical documentation and presentation skills preferred</li>\n<li>Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO</li>\n<li>Experience working with and or ability to learn the use of various CRM platforms and communication systems</li>\n<li>Working knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media</li>\n<li>Strong time management, organizational skills and interpersonal communication skills, both verbal and written</li>\n<li>Self-motivated to maintain regular contact with customers, management, and peers</li>\n<li>You can translate technical ideas for non-technical audiences</li>\n<li>Demonstrable critical thinking, communication, and creative problem-solving skills</li>\n<li>Ability to learn new complex software platforms quickly</li>\n<li>Self-starter, positive attitude, ability to continuously develop and adapt to a growing team</li>\n<li>Highly organized to manage and prioritize several different responsibilities at any given time</li>\n"}],"text":"Trial Experience Specialist (Inside Sales)","country":"IN","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p><strong>About Us</strong></p>\n<p>HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br>To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.</p>\n<p>Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.</p>\n<p><strong>Our People</strong></p>\n<p>With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.</p>\n<p><strong>Our Impact</strong></p>\n<p>Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.</p>\n<p><strong>Learn more about us on our<a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\"> YouTube Channel</a> or<a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\"> Blog Posts</a>&nbsp;</strong></p>\n<p><strong>Who you are</strong></p>\n<p>You are searching for your opportunity to impact the experience of SaaS customers at the very beginning of their customer journey. Providing them with world class engagement the moment they begin a trial with the HighLevel platform. Your strategic and creative thinking skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. You&rsquo;ll flourish in our dynamic performance based atmosphere that gives you autonomy to work independently on some projects and collaborate with various departments on others. Tie it all together with an &ldquo;all hands on deck&rdquo; attitude, excellent communication and time management skills and this is the job for you!&nbsp;</p>\n<p>To be successful in this role, you will demonstrate best in class service and be a subject matter expert on how the HighLevel platform fits into their business strategy and success. You will&nbsp; have experience working in a high-performance, high-accountability environment. You are comfortable switching gears quickly, and passionate about helping people. Your excellent communication skills and working knowledge of the SaaS/Marketing landscape will serve you well.</p>","descriptionBodyPlain":"About Us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \nWho you are\nYou are searching for your opportunity to impact the experience of SaaS customers at the very beginning of their customer journey. Providing them with world class engagement the moment they begin a trial with the HighLevel platform. Your strategic and creative thinking skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. You’ll flourish in our dynamic performance based atmosphere that gives you autonomy to work independently on some projects and collaborate with various departments on others. Tie it all together with an “all hands on deck” attitude, excellent communication and time management skills and this is the job for you! \nTo be successful in this role, you will demonstrate best in class service and be a subject matter expert on how the HighLevel platform fits into their business strategy and success. You will  have experience working in a high-performance, high-accountability environment. You are comfortable switching gears quickly, and passionate about helping people. Your excellent communication skills and working knowledge of the SaaS/Marketing landscape will serve you well.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/78bdf85c-5648-448b-a181-c91950c59194","applyUrl":"https://jobs.lever.co/gohighlevel/78bdf85c-5648-448b-a181-c91950c59194/apply"},{"additionalPlain":"The salary range for this position is $44000 - $58500 annually\n \nEqual Employment Opportunity Information\n \nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n \n#LI-Remote #LI-PS1\n","additional":"<div><span style=\"font-size: 16px;\">The salary range for this position is </span><strong style=\"font-size: 16px;\">$44000 - $58500</strong><span style=\"font-size: 16px;\"> annually</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">Equal Employment Opportunity Information</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.<br><br>We encourage you to review our <a href=\"https://www.gohighlevel.com/job-applicant-privacy-notice\">Privacy Policy </a>before submitting your application<br></span></div>\n<div>&nbsp;</div>\n<div>#LI-Remote #LI-PS1</div>","categories":{"commitment":"EE Full-Time","department":"Revenue Growth","location":"United States","team":"Customer Acquisition","allLocations":["United States"]},"createdAt":1770911972562,"descriptionPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \ngohighlevel.com\nOur Blog Has a New Home\nWe’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.\n\nWho You Are:\nYou are searching for your opportunity to impact the experience of SaaS prospects at the very start of their customer journey. You thrive on sparking interest and guiding potential customers toward the value of the HighLevel platform before they even begin their trial. Your strategic and creative thinking skills allow you to identify and connect with the right prospects, whether they come to us or we reach out to them. You’re comfortable running engaging software demos, answering pre-trial questions, and inspiring prospects to take the next step. You flourish in our dynamic, performance-based atmosphere that gives you autonomy to work independently while collaborating closely with other teams. Tie it all together with an “all hands on deck” attitude, excellent communication, and strong time management skills — and this is the job for you.\n \nTo be successful in this role, you will demonstrate best-in-class service and be a subject matter expert on how HighLevel can solve a prospect’s business challenges. You will have experience working in a high-performance, high-accountability environment, are comfortable switching gears quickly, and are passionate about helping people discover the right solutions. Your excellent communication skills and working knowledge of the SaaS/marketing landscape will serve you well.\n","description":"<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Blog Posts</a>&nbsp;</span></span></div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<div>\n<div>\n<div>&nbsp;</div>\n<div>\n<div>gohighlevel.com</div>\n<div><a rel=\"noopener noreferrer\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\">Our Blog Has a New Home</a></div>\n<div>We’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.<br><br></div>\n</div>\n</div>\n</div>\n</div>\n<div><strong style=\"font-size: 16px;\">Who You Are:</strong></div>\n<div><span style=\"font-size: 16px;\">You are searching for your opportunity to impact the experience of SaaS prospects at the very start of their customer journey. You thrive on sparking interest and guiding potential customers toward the value of the HighLevel platform before they even begin their trial. Your strategic and creative thinking skills allow you to identify and connect with the right prospects, whether they come to us or we reach out to them. You’re comfortable running engaging software demos, answering pre-trial questions, and inspiring prospects to take the next step. You flourish in our dynamic, performance-based atmosphere that gives you autonomy to work independently while collaborating closely with other teams. Tie it all together with an “all hands on deck” attitude, excellent communication, and strong time management skills — and this is the job for you.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">To be successful in this role, you will demonstrate best-in-class service and be a subject matter expert on how HighLevel can solve a prospect’s business challenges. You will have experience working in a high-performance, high-accountability environment, are comfortable switching gears quickly, and are passionate about helping people discover the right solutions. Your excellent communication skills and working knowledge of the SaaS/marketing landscape will serve you well.</span></div>","id":"c9428f70-6e8f-4917-808c-85bc5439da87","lists":[{"text":"What You'll Be Doing:","content":"\n<li>Identify, engage and nurture new customer relationships&nbsp;</li>\n<li>Align solutions to the customer’s goals, needs and objectives</li>\n<li>Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion</li>\n<li>Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics&nbsp;</li>\n<li>Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)</li>\n<li>Engage through additional communication channels such as phone, SMS, email, ticketed &amp; live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client</li>\n<li>Collaborate with customers and cross-functional teams to identify compelling solutions</li>\n<li>Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices</li>\n<li>Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)</li>\n<li>Other duties may be assigned and/or modified as business needs dictate</li>\n"},{"text":"What You'll Bring:","content":"\n<li>Bachelor’s Degree or equivalent SaaS experience is strongly preferred&nbsp;</li>\n<li>0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales role</li>\n<li>A strong technical aptitude to help our users succeed with the HighLevel software</li>\n<li>Experience with technical documentation and presentation skills preferred</li>\n<li>Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO</li>\n<li>Experience working with and or ability to learn the use of various CRM platforms and communication systems</li>\n<li>Working knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media</li>\n<li>Strong time management, organizational skills and interpersonal communication skills, both verbal and written</li>\n<li>Self-motivated to maintain regular contact with customers, management, and peers</li>\n<li>You can translate technical ideas for non-technical audiences</li>\n<li>Demonstrable critical thinking, communication, and creative problem-solving skills</li>\n<li>Ability to learn new complex software platforms quickly</li>\n<li>Self-starter, positive attitude, ability to continuously develop and adapt to a growing team</li>\n<li>Highly organized to manage and prioritize several different responsibilities at any given time</li>\n"}],"text":"Trial Experience Specialist (Inside Sales)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div><strong>About us</strong><br aria-hidden=\"true\">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden=\"true\">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden=\"true\">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden=\"true\">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden=\"true\">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We&rsquo;re proud to be a part of that.<br aria-hidden=\"true\">Learn more about us on our <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube Channel</a></span></span> or <span style=\"text-decoration: underline;\"><span draggable=\"true\"><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Blog Posts</a>&nbsp;</span></span></div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<div>\n<div>\n<div>&nbsp;</div>\n<div>\n<div>gohighlevel.com</div>\n<div><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" target=\"_blank\" rel=\"noopener noreferrer\">Our Blog Has a New Home</a></div>\n<div>We&rsquo;ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.<br><br></div>\n</div>\n</div>\n</div>\n</div>\n<div><strong style=\"font-size: 16px;\">Who You Are:</strong></div>\n<div><span style=\"font-size: 16px;\">You are searching for your opportunity to impact the experience of SaaS prospects at the very start of their customer journey. You thrive on sparking interest and guiding potential customers toward the value of the HighLevel platform before they even begin their trial. Your strategic and creative thinking skills allow you to identify and connect with the right prospects, whether they come to us or we reach out to them. You&rsquo;re comfortable running engaging software demos, answering pre-trial questions, and inspiring prospects to take the next step. You flourish in our dynamic, performance-based atmosphere that gives you autonomy to work independently while collaborating closely with other teams. Tie it all together with an &ldquo;all hands on deck&rdquo; attitude, excellent communication, and strong time management skills &mdash; and this is the job for you.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">To be successful in this role, you will demonstrate best-in-class service and be a subject matter expert on how HighLevel can solve a prospect&rsquo;s business challenges. You will have experience working in a high-performance, high-accountability environment, are comfortable switching gears quickly, and are passionate about helping people discover the right solutions. Your excellent communication skills and working knowledge of the SaaS/marketing landscape will serve you well.</span></div>","descriptionBodyPlain":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts \n \ngohighlevel.com\nOur Blog Has a New Home\nWe’ve consolidated our blog experience into one place so you can find the latest HighLevel updates, strategies, and resources faster.\n\nWho You Are:\nYou are searching for your opportunity to impact the experience of SaaS prospects at the very start of their customer journey. You thrive on sparking interest and guiding potential customers toward the value of the HighLevel platform before they even begin their trial. Your strategic and creative thinking skills allow you to identify and connect with the right prospects, whether they come to us or we reach out to them. You’re comfortable running engaging software demos, answering pre-trial questions, and inspiring prospects to take the next step. You flourish in our dynamic, performance-based atmosphere that gives you autonomy to work independently while collaborating closely with other teams. Tie it all together with an “all hands on deck” attitude, excellent communication, and strong time management skills — and this is the job for you.\n \nTo be successful in this role, you will demonstrate best-in-class service and be a subject matter expert on how HighLevel can solve a prospect’s business challenges. You will have experience working in a high-performance, high-accountability environment, are comfortable switching gears quickly, and are passionate about helping people discover the right solutions. Your excellent communication skills and working knowledge of the SaaS/marketing landscape will serve you well.\n","hostedUrl":"https://jobs.lever.co/gohighlevel/c9428f70-6e8f-4917-808c-85bc5439da87","applyUrl":"https://jobs.lever.co/gohighlevel/c9428f70-6e8f-4917-808c-85bc5439da87/apply"},{"additionalPlain":"Equal Employment Opportunity Information\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n","additional":"<div>\n<h2 style=\"margin-top: 18pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Equal Employment Opportunity Information</span></strong></h2>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</span></p>\n</div>","categories":{"commitment":"EE Full-Time","department":"Marketing","location":"Dallas","team":"Customer Marketing","allLocations":["Dallas"]},"createdAt":1779907338648,"descriptionPlain":"About Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\n\nWho You Are: \nAs a Video Content Producer, you will help bring HighLevel’s customer marketing, product education and event content to life through video, digital content and onsite production support.\nThis role is ideal for someone who is equal parts creator, operator and organizer. You have strong video editing and content creation skills, but you are also comfortable supporting onsite AV and production needs for in-office shoots, live sessions, customer events and internal productions. You know how to capture useful content in the moment, turn it into polished and practical assets and keep it organized so internal teams can easily find and use it later.\nYou are comfortable working in a fast-paced, high-accountability environment and can move between hands-on production, content editing and asset organization without losing quality or attention to detail. You understand how to create content that is both engaging and useful, and you know that strong content operations matter just as much as strong creative.\nYou are someone who enjoys creating content that helps customers understand, adopt and get value from HighLevel. You are proactive, collaborative and comfortable supporting stakeholders across marketing, events, product, support and other internal teams.\n\nWhat You’ll Be Doing: \nContent creation and editing\nProduce videos, tutorials, product content, podcasts, slideshows or other digital media formats to engage customers and support marketing initiatives\nCreate high-quality marketing videos and visual content that communicate complex concepts and instructions in a clear, concise and engaging way\nProduce screen recordings, demonstrations, walkthroughs and supporting visuals that help customers understand product features and use cases\nCollaborate with product managers, developers, support teams and marketers to gather information and translate technical topics into user-friendly content\nSupport the development of digital advertising and promotional content in partnership with internal teams\nContinuously update and maintain existing video and digital content to reflect product changes, updates and improvements\nSupport the marketing team in maintaining a professional and consistent brand image and voice across visual content\nOnsite production and AV support\nSupport onsite video and production setup for internal shoots, customer content, webinars, events and in-office productions\nAssist with AV, lighting, audio, camera setup and basic production troubleshooting for recordings and live sessions\nHelp ensure recordings and production environments are set up cleanly and professionally before capture begins\nPartner with internal stakeholders to support live or recorded content capture needs tied to customer marketing, events and product education\nAssist in managing production logistics for content capture days and in-office filming sessions\nServe as a reliable in-room production support partner who can help content sessions run smoothly from setup through wrap\nClip farming and content organization\nReview longer-form content and identify high-value clips that can be repurposed across teams and channels\nCreate short-form content cuts for marketing, social, paid, product and event-related use cases\nOrganize and maintain a clean, searchable library of raw footage, edited assets, clips and supporting files\nTag, label and structure content assets so teams can easily reference and reuse them\nPartner with internal teams to surface the most useful content moments and make sure strong captured content does not go unused\nHelp build repeatable systems for clip extraction, file organization and content accessibility across the organization\nCross-functional collaboration\nCollaborate with marketing and internal teams to strategize and produce creative audio, video and text-based content for various digital and event-related formats\nResearch and stay up to date with industry trends, production best practices and customer feedback to improve content quality and usability\nWork closely with stakeholders to understand content goals, capture priorities and delivery timelines\nSupport a team environment where execution, communication and follow-through are critical\nWhat You’ll Bring:To perform this role successfully, you should bring a mix of creative production skills, technical comfort, strong organization and a collaborative mindset.You should be comfortable creating polished video content, supporting onsite production, organizing a high volume of creative assets and helping internal teams access and reuse content effectively.You should also be able to manage multiple projects at once, communicate clearly with stakeholders and maintain a high standard of quality while working in a fast-paced environment.Experience/Education/Certifications Required:2–5 years of experience in video production, content creation, multimedia production, digital content or a similar roleExperience creating and editing video content for marketing, education, social, paid media or customer-facing channelsStrong video editing skills, with experience using tools such as Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Canva, Descript or similar platformsExperience supporting onsite video production, including basic camera, lighting, audio and AV setupComfort recording, producing and editing product walkthroughs, tutorials, screen recordings, demos and short-form video contentStrong eye for storytelling, pacing, visual quality and audience engagementStrong organizational skills, especially around file management, asset tagging, content libraries and keeping creative assets easy to find and reuseAbility to identify high-value clips from longer-form content and repurpose them into useful short-form assetsAbility to manage multiple projects, deadlines and stakeholders without sacrificing quality or accuracyStrong written and verbal communication skills, with the ability to explain production needs, timelines and creative requirements clearlyHigh attention to detail and a commitment to delivering polished, accurate and useful contentAbility to work independently while collaborating closely with marketing, events, product, support and other internal teamsA portfolio or reel showcasing previous video, content creation, editing or production workNice to haveExperience working in SaaS, technology, product education or customer marketingExperience creating content for YouTube, social media, paid ads, webinars, podcasts or live eventsExperience managing or organizing large libraries of raw footage, clips and final creative assetsExperience with livestream, podcast, webinar or event production workflowsFamiliarity with HighLevel or similar CRM, marketing automation or SaaS platformsBasic motion graphics or animation experienceBasic understanding of paid social and short-form creative best practiceComfort working in a fast-paced, high-growth environment where priorities can shift quickly \n","description":"<div>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">About Us</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">Our People</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">Our Impact</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Learn more about us on our </span><a href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\" style=\"text-decoration: none;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1155cc; background-color: #ffffff;\">YouTube Channel</span></a><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\"> or </span><a href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\" style=\"text-decoration: none;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1155cc; background-color: #ffffff;\">Blog Posts</span></a></p>\n<br>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Who You Are:&nbsp;</span></strong></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">As a Video Content Producer, you will help bring HighLevel’s customer marketing, product education and event content to life through video, digital content and onsite production support.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">This role is ideal for someone who is equal parts creator, operator and organizer. You have strong video editing and content creation skills, but you are also comfortable supporting onsite AV and production needs for in-office shoots, live sessions, customer events and internal productions. You know how to capture useful content in the moment, turn it into polished and practical assets and keep it organized so internal teams can easily find and use it later.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You are comfortable working in a fast-paced, high-accountability environment and can move between hands-on production, content editing and asset organization without losing quality or attention to detail. You understand how to create content that is both engaging and useful, and you know that strong content operations matter just as much as strong creative.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You are someone who enjoys creating content that helps customers understand, adopt and get value from HighLevel. You are proactive, collaborative and comfortable supporting stakeholders across marketing, events, product, support and other internal teams.</span></p>\n<br>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; background-color: #ffffff;\">What You’ll Be Doing:&nbsp;</span></strong></p>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Content creation and editing</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Produce videos, tutorials, product content, podcasts, slideshows or other digital media formats to engage customers and support marketing initiatives</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Create high-quality marketing videos and visual content that communicate complex concepts and instructions in a clear, concise and engaging way</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Produce screen recordings, demonstrations, walkthroughs and supporting visuals that help customers understand product features and use cases</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Collaborate with product managers, developers, support teams and marketers to gather information and translate technical topics into user-friendly content</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Support the development of digital advertising and promotional content in partnership with internal teams</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Continuously update and maintain existing video and digital content to reflect product changes, updates and improvements</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Support the marketing team in maintaining a professional and consistent brand image and voice across visual content</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Onsite production and AV support</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Support onsite video and production setup for internal shoots, customer content, webinars, events and in-office productions</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Assist with AV, lighting, audio, camera setup and basic production troubleshooting for recordings and live sessions</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Help ensure recordings and production environments are set up cleanly and professionally before capture begins</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Partner with internal stakeholders to support live or recorded content capture needs tied to customer marketing, events and product education</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Assist in managing production logistics for content capture days and in-office filming sessions</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Serve as a reliable in-room production support partner who can help content sessions run smoothly from setup through wrap</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Clip farming and content organization</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Review longer-form content and identify high-value clips that can be repurposed across teams and channels</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Create short-form content cuts for marketing, social, paid, product and event-related use cases</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Organize and maintain a clean, searchable library of raw footage, edited assets, clips and supporting files</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Tag, label and structure content assets so teams can easily reference and reuse them</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Partner with internal teams to surface the most useful content moments and make sure strong captured content does not go unused</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Help build repeatable systems for clip extraction, file organization and content accessibility across the organization</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Cross-functional collaboration</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Collaborate with marketing and internal teams to strategize and produce creative audio, video and text-based content for various digital and event-related formats</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Research and stay up to date with industry trends, production best practices and customer feedback to improve content quality and usability</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Work closely with stakeholders to understand content goals, capture priorities and delivery timelines</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Support a team environment where execution, communication and follow-through are critical<br><br></span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; background-color: #ffffff;\">What You’ll Bring:</span></strong></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">To perform this role successfully, you should bring a mix of creative production skills, technical comfort, strong organization and a collaborative mindset.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You should be comfortable creating polished video content, supporting onsite production, organizing a high volume of creative assets and helping internal teams access and reuse content effectively.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You should also be able to manage multiple projects at once, communicate clearly with stakeholders and maintain a high standard of quality while working in a fast-paced environment.</span></p>\n<p style=\"line-height: 1.2; margin-top: 6pt; margin-bottom: 6pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Experience/Education/Certifications Required:</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">2–5 years of experience in video production, content creation, multimedia production, digital content or a similar role</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience creating and editing video content for marketing, education, social, paid media or customer-facing channels</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Strong video editing skills, with experience using tools such as Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Canva, Descript or similar platforms</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience supporting onsite video production, including basic camera, lighting, audio and AV setup</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Comfort recording, producing and editing product walkthroughs, tutorials, screen recordings, demos and short-form video content</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Strong eye for storytelling, pacing, visual quality and audience engagement</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Strong organizational skills, especially around file management, asset tagging, content libraries and keeping creative assets easy to find and reuse</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Ability to identify high-value clips from longer-form content and repurpose them into useful short-form assets</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Ability to manage multiple projects, deadlines and stakeholders without sacrificing quality or accuracy</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Strong written and verbal communication skills, with the ability to explain production needs, timelines and creative requirements clearly</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">High attention to detail and a commitment to delivering polished, accurate and useful content</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Ability to work independently while collaborating closely with marketing, events, product, support and other internal teams</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">A portfolio or reel showcasing previous video, content creation, editing or production work</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Nice to have</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience working in SaaS, technology, product education or customer marketing</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience creating content for YouTube, social media, paid ads, webinars, podcasts or live events</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience managing or organizing large libraries of raw footage, clips and final creative assets</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience with livestream, podcast, webinar or event production workflows</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Familiarity with HighLevel or similar CRM, marketing automation or SaaS platforms</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Basic motion graphics or animation experience</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Basic understanding of paid social and short-form creative best practice</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Comfort working in a fast-paced, high-growth environment where priorities can shift quickly</span></p>\n</li>\n</ul>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\">&nbsp;</p>\n</li>\n</ul>\n</div>","id":"7aa61bcc-b1ea-4e0c-b077-9b62fa861cdd","lists":[],"text":"Video Content Creator II","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">About Us</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">Our People</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\">Our Impact</span></strong></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.</span></p>\n<p style=\"text-align: justify; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Learn more about us on our </span><a style=\"text-decoration: none;\" href=\"https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1155cc; background-color: #ffffff;\">YouTube Channel</span></a><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1d1c1d; background-color: #ffffff;\"> or </span><a style=\"text-decoration: none;\" href=\"https://blog.gohighlevel.com/general-atlantic-joins-highlevel/\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; color: #1155cc; background-color: #ffffff;\">Blog Posts</span></a></p>\n<br>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Who You Are:&nbsp;</span></strong></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">As a Video Content Producer, you will help bring HighLevel&rsquo;s customer marketing, product education and event content to life through video, digital content and onsite production support.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">This role is ideal for someone who is equal parts creator, operator and organizer. You have strong video editing and content creation skills, but you are also comfortable supporting onsite AV and production needs for in-office shoots, live sessions, customer events and internal productions. You know how to capture useful content in the moment, turn it into polished and practical assets and keep it organized so internal teams can easily find and use it later.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You are comfortable working in a fast-paced, high-accountability environment and can move between hands-on production, content editing and asset organization without losing quality or attention to detail. You understand how to create content that is both engaging and useful, and you know that strong content operations matter just as much as strong creative.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You are someone who enjoys creating content that helps customers understand, adopt and get value from HighLevel. You are proactive, collaborative and comfortable supporting stakeholders across marketing, events, product, support and other internal teams.</span></p>\n<br>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; background-color: #ffffff;\">What You&rsquo;ll Be Doing:&nbsp;</span></strong></p>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Content creation and editing</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Produce videos, tutorials, product content, podcasts, slideshows or other digital media formats to engage customers and support marketing initiatives</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Create high-quality marketing videos and visual content that communicate complex concepts and instructions in a clear, concise and engaging way</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Produce screen recordings, demonstrations, walkthroughs and supporting visuals that help customers understand product features and use cases</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Collaborate with product managers, developers, support teams and marketers to gather information and translate technical topics into user-friendly content</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Support the development of digital advertising and promotional content in partnership with internal teams</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Continuously update and maintain existing video and digital content to reflect product changes, updates and improvements</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Support the marketing team in maintaining a professional and consistent brand image and voice across visual content</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Onsite production and AV support</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Support onsite video and production setup for internal shoots, customer content, webinars, events and in-office productions</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Assist with AV, lighting, audio, camera setup and basic production troubleshooting for recordings and live sessions</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Help ensure recordings and production environments are set up cleanly and professionally before capture begins</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Partner with internal stakeholders to support live or recorded content capture needs tied to customer marketing, events and product education</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Assist in managing production logistics for content capture days and in-office filming sessions</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Serve as a reliable in-room production support partner who can help content sessions run smoothly from setup through wrap</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Clip farming and content organization</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Review longer-form content and identify high-value clips that can be repurposed across teams and channels</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Create short-form content cuts for marketing, social, paid, product and event-related use cases</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Organize and maintain a clean, searchable library of raw footage, edited assets, clips and supporting files</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Tag, label and structure content assets so teams can easily reference and reuse them</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Partner with internal teams to surface the most useful content moments and make sure strong captured content does not go unused</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Help build repeatable systems for clip extraction, file organization and content accessibility across the organization</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Cross-functional collaboration</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Collaborate with marketing and internal teams to strategize and produce creative audio, video and text-based content for various digital and event-related formats</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Research and stay up to date with industry trends, production best practices and customer feedback to improve content quality and usability</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Work closely with stakeholders to understand content goals, capture priorities and delivery timelines</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Support a team environment where execution, communication and follow-through are critical<br><br></span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif; background-color: #ffffff;\">What You&rsquo;ll Bring:</span></strong></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">To perform this role successfully, you should bring a mix of creative production skills, technical comfort, strong organization and a collaborative mindset.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You should be comfortable creating polished video content, supporting onsite production, organizing a high volume of creative assets and helping internal teams access and reuse content effectively.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">You should also be able to manage multiple projects at once, communicate clearly with stakeholders and maintain a high standard of quality while working in a fast-paced environment.</span></p>\n<p style=\"line-height: 1.2; margin-top: 6pt; margin-bottom: 6pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Experience/Education/Certifications Required:</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">2&ndash;5 years of experience in video production, content creation, multimedia production, digital content or a similar role</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience creating and editing video content for marketing, education, social, paid media or customer-facing channels</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Strong video editing skills, with experience using tools such as Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Canva, Descript or similar platforms</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience supporting onsite video production, including basic camera, lighting, audio and AV setup</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Comfort recording, producing and editing product walkthroughs, tutorials, screen recordings, demos and short-form video content</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Strong eye for storytelling, pacing, visual quality and audience engagement</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Strong organizational skills, especially around file management, asset tagging, content libraries and keeping creative assets easy to find and reuse</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Ability to identify high-value clips from longer-form content and repurpose them into useful short-form assets</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Ability to manage multiple projects, deadlines and stakeholders without sacrificing quality or accuracy</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Strong written and verbal communication skills, with the ability to explain production needs, timelines and creative requirements clearly</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">High attention to detail and a commitment to delivering polished, accurate and useful content</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Ability to work independently while collaborating closely with marketing, events, product, support and other internal teams</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">A portfolio or reel showcasing previous video, content creation, editing or production work</span></p>\n</li>\n</ul>\n<h3 style=\"margin-top: 14pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">Nice to have</span></strong></h3>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience working in SaaS, technology, product education or customer marketing</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience creating content for YouTube, social media, paid ads, webinars, podcasts or live events</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience managing or organizing large libraries of raw footage, clips and final creative assets</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience with livestream, podcast, webinar or event production workflows</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Familiarity with HighLevel or similar CRM, marketing automation or SaaS platforms</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Basic motion graphics or animation experience</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Basic understanding of paid social and short-form creative best practice</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Montserrat, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 10pt;\">Comfort working in a fast-paced, high-growth environment where priorities can shift quickly</span></p>\n</li>\n</ul>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\">&nbsp;</p>\n</li>\n</ul>\n</div>","descriptionBodyPlain":"About Us\nHighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.\nOur People\nWith over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.\nOur Impact\nEvery month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.\nLearn more about us on our YouTube Channel or Blog Posts\n\nWho You Are: \nAs a Video Content Producer, you will help bring HighLevel’s customer marketing, product education and event content to life through video, digital content and onsite production support.\nThis role is ideal for someone who is equal parts creator, operator and organizer. You have strong video editing and content creation skills, but you are also comfortable supporting onsite AV and production needs for in-office shoots, live sessions, customer events and internal productions. You know how to capture useful content in the moment, turn it into polished and practical assets and keep it organized so internal teams can easily find and use it later.\nYou are comfortable working in a fast-paced, high-accountability environment and can move between hands-on production, content editing and asset organization without losing quality or attention to detail. You understand how to create content that is both engaging and useful, and you know that strong content operations matter just as much as strong creative.\nYou are someone who enjoys creating content that helps customers understand, adopt and get value from HighLevel. You are proactive, collaborative and comfortable supporting stakeholders across marketing, events, product, support and other internal teams.\n\nWhat You’ll Be Doing: \nContent creation and editing\nProduce videos, tutorials, product content, podcasts, slideshows or other digital media formats to engage customers and support marketing initiatives\nCreate high-quality marketing videos and visual content that communicate complex concepts and instructions in a clear, concise and engaging way\nProduce screen recordings, demonstrations, walkthroughs and supporting visuals that help customers understand product features and use cases\nCollaborate with product managers, developers, support teams and marketers to gather information and translate technical topics into user-friendly content\nSupport the development of digital advertising and promotional content in partnership with internal teams\nContinuously update and maintain existing video and digital content to reflect product changes, updates and improvements\nSupport the marketing team in maintaining a professional and consistent brand image and voice across visual content\nOnsite production and AV support\nSupport onsite video and production setup for internal shoots, customer content, webinars, events and in-office productions\nAssist with AV, lighting, audio, camera setup and basic production troubleshooting for recordings and live sessions\nHelp ensure recordings and production environments are set up cleanly and professionally before capture begins\nPartner with internal stakeholders to support live or recorded content capture needs tied to customer marketing, events and product education\nAssist in managing production logistics for content capture days and in-office filming sessions\nServe as a reliable in-room production support partner who can help content sessions run smoothly from setup through wrap\nClip farming and content organization\nReview longer-form content and identify high-value clips that can be repurposed across teams and channels\nCreate short-form content cuts for marketing, social, paid, product and event-related use cases\nOrganize and maintain a clean, searchable library of raw footage, edited assets, clips and supporting files\nTag, label and structure content assets so teams can easily reference and reuse them\nPartner with internal teams to surface the most useful content moments and make sure strong captured content does not go unused\nHelp build repeatable systems for clip extraction, file organization and content accessibility across the organization\nCross-functional collaboration\nCollaborate with marketing and internal teams to strategize and produce creative audio, video and text-based content for various digital and event-related formats\nResearch and stay up to date with industry trends, production best practices and customer feedback to improve content quality and usability\nWork closely with stakeholders to understand content goals, capture priorities and delivery timelines\nSupport a team environment where execution, communication and follow-through are critical\nWhat You’ll Bring:To perform this role successfully, you should bring a mix of creative production skills, technical comfort, strong organization and a collaborative mindset.You should be comfortable creating polished video content, supporting onsite production, organizing a high volume of creative assets and helping internal teams access and reuse content effectively.You should also be able to manage multiple projects at once, communicate clearly with stakeholders and maintain a high standard of quality while working in a fast-paced environment.Experience/Education/Certifications Required:2–5 years of experience in video production, content creation, multimedia production, digital content or a similar roleExperience creating and editing video content for marketing, education, social, paid media or customer-facing channelsStrong video editing skills, with experience using tools such as Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Canva, Descript or similar platformsExperience supporting onsite video production, including basic camera, lighting, audio and AV setupComfort recording, producing and editing product walkthroughs, tutorials, screen recordings, demos and short-form video contentStrong eye for storytelling, pacing, visual quality and audience engagementStrong organizational skills, especially around file management, asset tagging, content libraries and keeping creative assets easy to find and reuseAbility to identify high-value clips from longer-form content and repurpose them into useful short-form assetsAbility to manage multiple projects, deadlines and stakeholders without sacrificing quality or accuracyStrong written and verbal communication skills, with the ability to explain production needs, timelines and creative requirements clearlyHigh attention to detail and a commitment to delivering polished, accurate and useful contentAbility to work independently while collaborating closely with marketing, events, product, support and other internal teamsA portfolio or reel showcasing previous video, content creation, editing or production workNice to haveExperience working in SaaS, technology, product education or customer marketingExperience creating content for YouTube, social media, paid ads, webinars, podcasts or live eventsExperience managing or organizing large libraries of raw footage, clips and final creative assetsExperience with livestream, podcast, webinar or event production workflowsFamiliarity with HighLevel or similar CRM, marketing automation or SaaS platformsBasic motion graphics or animation experienceBasic understanding of paid social and short-form creative best practiceComfort working in a fast-paced, high-growth environment where priorities can shift quickly \n","hostedUrl":"https://jobs.lever.co/gohighlevel/7aa61bcc-b1ea-4e0c-b077-9b62fa861cdd","applyUrl":"https://jobs.lever.co/gohighlevel/7aa61bcc-b1ea-4e0c-b077-9b62fa861cdd/apply"}]