[{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","location":"San Francisco Bay Area","team":"Product","allLocations":["San Francisco Bay Area"]},"createdAt":1749255578790,"descriptionPlain":"Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.\n\nOff the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.\n\nZuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.\n\nAs a Principal Product Designer, you will be the steward of product excellence and user experience across our entire platform. This is not just a design leadership role, it’s a chance to fundamentally reimagine how people work and interact with intelligent systems in one of the largest yet most antiquated industries: property management.\n\nZuma is pioneering a new model of work through agentic AI. Software agents that autonomously complete tasks, communicate with residents, and provide actionable insights to human operators. Our product is unlike anything in the market: it doesn't just support workflows; it executes them while working with the existing human teams. And this means our design challenges are novel, multidimensional, and deeply human.\n\nYou’ll be the primary architect of how Zuma feels, how our AI interacts with users, how insights are surfaced, how tasks are completed across channels, and how trust is built between human and machine. Your work will directly shape not only the interfaces users see but also the mental models they build, the workflows they adopt, and the outcomes they achieve.\n\nYou will:\nCollaborate at the highest levels of the company as a member of the executive team, you'll work side-by-side with the founders to define product strategy and business direction.\n\nDesign for multiple personas across a layered ecosystem: from corporate operators and regional managers to on-site leasing teams and the renters themselves. Each of these users has distinct needs, contexts, and interaction styles and your designs will need to respect and unify them.\n\nDrive user-centric thinking across the company, bringing a high-craft, systems-oriented approach to how we understand problems, experiment with solutions, and continuously raise the bar for simplicity, elegance, and usefulness.\n\nDefine new interaction patterns for a world where users collaborate with AI, not just click through forms. You'll invent UI for things like intelligent agents, task orchestration, and real-time performance feedback, all grounded in trust, transparency, and efficiency.\n\nBring coherence to the Zuma experience, ensuring that whether a user is viewing a KPI dashboard, replying to a resident, configuring an AI workflow, or triaging alerts, they’re operating within a beautifully unified system.\n\nScale the design function from its early roots into a high-performing team, building the standards, rituals, and mentorship that shape a durable culture of product craftsmanship.\n\nThis is a dream role for someone who wants to build from first principles, challenge conventions, and lead design at a company where your craft and strategic thinking will shape how an entire industry evolves.\n","description":"<div>Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.</div><div><br></div><div>Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.</div><div><br></div><div>Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.</div><div><br></div><div>As a<b> Principal Product Designer</b>, you will be the steward of product excellence and user experience across our entire platform. This is not just a design leadership role, it’s a chance to <b>fundamentally reimagine how people work and interact with intelligent systems</b> in one of the largest yet most antiquated industries: property management.</div><div><br></div><div>Zuma is pioneering a new model of work through <b>agentic AI. S</b>oftware agents that autonomously complete tasks, communicate with residents, and provide actionable insights to human operators. Our product is unlike anything in the market: it doesn't just support workflows; it executes them while working with the existing human teams. And this means our design challenges are novel, multidimensional, and deeply human.</div><div><br></div><div>You’ll be the primary architect of how Zuma feels<b>, </b>how our AI interacts with users, how insights are surfaced, how tasks are completed across channels, and how trust is built between human and machine. Your work will directly shape not only the interfaces users see but also the mental models they build, the workflows they adopt, and the outcomes they achieve.</div><div><br></div><div><b>You will:</b></div><div><b>Collaborate at the highest levels of the company </b>as a member of the executive team, you'll work side-by-side with the founders to define product strategy and business direction.</div><div><br></div><div><b>Design for multiple personas</b> across a layered ecosystem: from corporate operators and regional managers to on-site leasing teams and the renters themselves. Each of these users has distinct needs, contexts, and interaction styles and your designs will need to respect and unify them.</div><div><br></div><div><b>Drive user-centric thinking</b> across the company, bringing a high-craft, systems-oriented approach to how we understand problems, experiment with solutions, and continuously raise the bar for simplicity, elegance, and usefulness.</div><div><br></div><div><b>Define new interaction patterns</b> for a world where users collaborate with AI, not just click through forms. You'll invent UI for things like intelligent agents, task orchestration, and real-time performance feedback, all grounded in trust, transparency, and efficiency.</div><div><br></div><div><b>Bring coherence to the Zuma experience</b>, ensuring that whether a user is viewing a KPI dashboard, replying to a resident, configuring an AI workflow, or triaging alerts, they’re operating within a beautifully unified system.</div><div><br></div><div><b>Scale the design function</b> from its early roots into a high-performing team, building the standards, rituals, and mentorship that shape a durable culture of product craftsmanship.</div><div><br></div><div>This is a dream role for someone who wants to <b>build from first principles</b>, challenge conventions, and <b>lead design at a company where your craft and strategic thinking will shape how an entire industry evolves</b>.</div>","id":"db29bec6-23e7-4048-b707-c78f46bd84d5","lists":[{"text":"What We’re Looking For","content":"<li>10+ years of experience designing and leading products with exceptional UX at early-stage or high-growth companies.</li><li>Track record of executive partnership<b>&nbsp;</b>you’ve sat at the table with product, engineering, and business leaders to shape bold product bets.</li><li>Deep experience designing complex platforms or tools, ideally for operations-heavy domains (e.g., enterprise SaaS, ops systems, AI interfaces).</li><li>A belief in the power of agentic AI, and you’re excited to pioneer new design paradigms for intelligent, autonomous systems.</li><li>First-principles thinker with a high bar for craft, your design work reflects creativity, clarity, and restraint.</li><li>Obsessed with human psychology, you study what makes people tick, what motivates them, what builds trust, and how to turn tools into emotionally resonant experiences. You understand that good design doesn’t just work, it <i>feels right</i>.</li><li>You build with love and care and you see each pixel, interaction, and microcopy as an opportunity to express empathy and respect for the user.</li><li>You have high emotional intelligence, you know how to read the needs behind the ask, how to bring people along, and how to balance intuition with evidence.</li><li>Strong product instincts and systems thinking, you connect user needs with platform logic and business outcomes.</li><li>Comfortable navigating ambiguity, legacy workflows, and rapid iteration in a fast-moving startup environment.</li>"},{"text":"Why You Might Want to Think Twice","content":"<li>This is a demanding role that will often require extended hours and deep commitment</li><li>You'll need to wade through technical debt and rewrite critical systems while maintaining product velocity</li><li>As a founding team member, you'll need to wear multiple hats and step outside your comfort zone</li><li>You'll need to make thoughtful tradeoffs between innovation and immediate needs</li><li>You'll interact directly with customers to understand their needs and occasionally travel to their offices</li><li>We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs</li><li>If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you</li>"},{"text":"Other Benefits","content":"<li>Great health insurance, dental, and vision.</li><li>Gym and workspace stipends.</li><li>Computer and workspace enhancements.</li><li>Unlimited PTO.</li><li>Company off-sites with the team.</li>"}],"text":"Principal Product Designer","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div>Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.</div><div><br></div><div>Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.</div><div><br></div><div>Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.</div><div><br></div><div>As a<b> Principal Product Designer</b>, you will be the steward of product excellence and user experience across our entire platform. This is not just a design leadership role, it’s a chance to <b>fundamentally reimagine how people work and interact with intelligent systems</b> in one of the largest yet most antiquated industries: property management.</div><div><br></div><div>Zuma is pioneering a new model of work through <b>agentic AI. S</b>oftware agents that autonomously complete tasks, communicate with residents, and provide actionable insights to human operators. Our product is unlike anything in the market: it doesn't just support workflows; it executes them while working with the existing human teams. And this means our design challenges are novel, multidimensional, and deeply human.</div><div><br></div><div>You’ll be the primary architect of how Zuma feels<b>, </b>how our AI interacts with users, how insights are surfaced, how tasks are completed across channels, and how trust is built between human and machine. Your work will directly shape not only the interfaces users see but also the mental models they build, the workflows they adopt, and the outcomes they achieve.</div><div><br></div><div><b>You will:</b></div><div><b>Collaborate at the highest levels of the company </b>as a member of the executive team, you'll work side-by-side with the founders to define product strategy and business direction.</div><div><br></div><div><b>Design for multiple personas</b> across a layered ecosystem: from corporate operators and regional managers to on-site leasing teams and the renters themselves. Each of these users has distinct needs, contexts, and interaction styles and your designs will need to respect and unify them.</div><div><br></div><div><b>Drive user-centric thinking</b> across the company, bringing a high-craft, systems-oriented approach to how we understand problems, experiment with solutions, and continuously raise the bar for simplicity, elegance, and usefulness.</div><div><br></div><div><b>Define new interaction patterns</b> for a world where users collaborate with AI, not just click through forms. You'll invent UI for things like intelligent agents, task orchestration, and real-time performance feedback, all grounded in trust, transparency, and efficiency.</div><div><br></div><div><b>Bring coherence to the Zuma experience</b>, ensuring that whether a user is viewing a KPI dashboard, replying to a resident, configuring an AI workflow, or triaging alerts, they’re operating within a beautifully unified system.</div><div><br></div><div><b>Scale the design function</b> from its early roots into a high-performing team, building the standards, rituals, and mentorship that shape a durable culture of product craftsmanship.</div><div><br></div><div>This is a dream role for someone who wants to <b>build from first principles</b>, challenge conventions, and <b>lead design at a company where your craft and strategic thinking will shape how an entire industry evolves</b>.</div>","descriptionBodyPlain":"Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.\n\nOff the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.\n\nZuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.\n\nAs a Principal Product Designer, you will be the steward of product excellence and user experience across our entire platform. This is not just a design leadership role, it’s a chance to fundamentally reimagine how people work and interact with intelligent systems in one of the largest yet most antiquated industries: property management.\n\nZuma is pioneering a new model of work through agentic AI. Software agents that autonomously complete tasks, communicate with residents, and provide actionable insights to human operators. Our product is unlike anything in the market: it doesn't just support workflows; it executes them while working with the existing human teams. And this means our design challenges are novel, multidimensional, and deeply human.\n\nYou’ll be the primary architect of how Zuma feels, how our AI interacts with users, how insights are surfaced, how tasks are completed across channels, and how trust is built between human and machine. Your work will directly shape not only the interfaces users see but also the mental models they build, the workflows they adopt, and the outcomes they achieve.\n\nYou will:\nCollaborate at the highest levels of the company as a member of the executive team, you'll work side-by-side with the founders to define product strategy and business direction.\n\nDesign for multiple personas across a layered ecosystem: from corporate operators and regional managers to on-site leasing teams and the renters themselves. Each of these users has distinct needs, contexts, and interaction styles and your designs will need to respect and unify them.\n\nDrive user-centric thinking across the company, bringing a high-craft, systems-oriented approach to how we understand problems, experiment with solutions, and continuously raise the bar for simplicity, elegance, and usefulness.\n\nDefine new interaction patterns for a world where users collaborate with AI, not just click through forms. You'll invent UI for things like intelligent agents, task orchestration, and real-time performance feedback, all grounded in trust, transparency, and efficiency.\n\nBring coherence to the Zuma experience, ensuring that whether a user is viewing a KPI dashboard, replying to a resident, configuring an AI workflow, or triaging alerts, they’re operating within a beautifully unified system.\n\nScale the design function from its early roots into a high-performing team, building the standards, rituals, and mentorship that shape a durable culture of product craftsmanship.\n\nThis is a dream role for someone who wants to build from first principles, challenge conventions, and lead design at a company where your craft and strategic thinking will shape how an entire industry evolves.\n","hostedUrl":"https://jobs.lever.co/getzuma/db29bec6-23e7-4048-b707-c78f46bd84d5","applyUrl":"https://jobs.lever.co/getzuma/db29bec6-23e7-4048-b707-c78f46bd84d5/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","location":"San Francisco Bay Area","team":"Engineering","allLocations":["San Francisco Bay Area"]},"createdAt":1754995171513,"descriptionPlain":"About Zuma\n\nZuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.\n\nOff the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.\n\nZuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.\n\nThe Role\n\nAs a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.\n","description":"<div><b>About Zuma</b></div><div><br></div><div>Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.</div><div><br></div><div>Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.</div><div><br></div><div>Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.</div><div><br></div><div><b>The Role</b></div><div><br></div><div>As a <b>Support Engineer</b> at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.</div>","id":"da4d2130-954e-4b29-a9ef-3926b9bedba6","lists":[{"text":"Why This Could Be Your Dream Role","content":"<li>You want to work at a company where customers <i>feel</i> your impact every day</li><li>You'll have autonomy to design and implement innovative technical solutions</li><li>Your work will directly impact thousands of apartment communities and millions of renters</li><li>You'll receive significant equity in a venture-backed company with strong traction</li><li>As we scale, your role and influence will grow with the company</li>"},{"text":"Why You Might Want to Think Twice","content":"<li>This is a demanding role that will often require extended hours and deep commitment</li><li>As a founding team member, you'll need to wear multiple hats and step outside your comfort zone</li><li>You'll need to make thoughtful tradeoffs between innovation and immediate needs</li><li>You'll interact directly with customers to understand their needs and occasionally travel to their offices</li><li>We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs</li><li>If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you</li>"},{"text":"Responsibilities","content":"<li>Lead critical system rewrites to transform our architecture into a <b>highly scalable, resilient foundation</b></li><li>Own the <b>design and performance optimization of our data storage systems</b>, ensuring they scale with customer and AI demands</li><li>Build and evolve our <b>deployment pipelines</b>, enabling reliable, automated releases for AI-first products</li><li>Set up and manage <b>modern cloud infrastructure from scratch</b>, leveraging Infrastructure as Code (IaC) to ensure consistency, security, and scalability</li><li>Establish engineering best practices, including observability, incident response processes, and system hardening for an AI-first platform</li><li>Drive robust analytics and monitoring to track performance, reliability, and the effectiveness of our AI solutions</li><li>Mentor engineers and elevate the team's capabilities across infrastructure, scalability, and AI product development</li>"},{"text":"Your Experience Looks Like","content":"<li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field</li><li><b>3+ years of experience building production-grade software systems</b>, with a focus on scalability, performance, and reliability</li><li>Proven expertise in backend development with <a rel=\"noopener noreferrer\" class=\"postings-link\" href=\"http://Node.js\"><b>Node.js</b></a>, including API design, system architecture, and cloud-based services</li><li>Experience with <b>cloud infrastructure (AWS, GCP, or similar)</b> and deploying production systems using Infrastructure as Code (e.g., Terraform, Pulumi)</li><li>Hands-on experience with <b>database design, performance tuning, and scaling high-throughput data systems</b></li><li>Familiarity with building and maintaining <b>CI/CD pipelines</b>, automated testing, and modern DevOps practices</li><li>Strong communication skills and ability to work effectively in a distributed, fast-paced environment</li><li>Comfortable operating in early-stage, high-ownership environments with evolving requirements</li><li>Bonus: Experience with <b>React</b> and TypeScript on the frontend, though this role leans backend/infrastructure</li><li>Bonus: Exposure to <b>LLM-based systems, AI infrastructure, or agentic AI workflows </b></li>"},{"text":"Guiding Principles","content":"<li><br></li><div><b>Customer‑First Outcomes</b></div><div>Every commit should trace back to resident or operator value. Whether it’s a new feature, infra investment, or AI capability, if it doesn’t solve a real problem, it doesn’t ship.</div><div><b>Bias for Simplicity</b></div><div>We favor composable primitives over clever abstractions. Open standards, clean APIs, and clear contracts win over custom complexity, even if the custom version is cooler.</div><div><b>Quality Is a Gate, Not an After‑Thought</b></div><div>Quality is built-in from day one. Our definition of done includes: test coverage, performance checks, basic observability, and internal docs. Shipping fast doesn’t mean skipping craftsmanship.</div><div><b>Data‑Driven Choices</b></div><div>We use data to guide, not paralyze, our decision-making. We track leading indicators (cycle time, defect rate, NPS) and lagging signals (retention, revenue impact). We keep instrumentation lightweight but meaningful signal over spreadsheet.</div><div><b>Transparency &amp; Written Culture</b></div><div>Good ideas don’t expire in Zoom. We operate in public inside the company,  TDDs, PR reviews, and Linear tickets tell the story. This keeps us async-friendly, auditable, and aligned across time zones and functions.</div>"},{"text":"Other Benefits","content":"<li>Great health insurance, dental, and vision.</li><li>Gym and workspace stipends.</li><li>Computer and workspace enhancements.</li><li>Unlimited PTO.</li><li>Opportunity to play a critical role in building the foundations of the company and Engineering culture.</li>"}],"text":"Senior Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><b>About Zuma</b></div><div><br></div><div>Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.</div><div><br></div><div>Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.</div><div><br></div><div>Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.</div><div><br></div><div><b>The Role</b></div><div><br></div><div>As a <b>Support Engineer</b> at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.</div>","descriptionBodyPlain":"About Zuma\n\nZuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.\n\nOff the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.\n\nZuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.\n\nThe Role\n\nAs a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.\n","hostedUrl":"https://jobs.lever.co/getzuma/da4d2130-954e-4b29-a9ef-3926b9bedba6","applyUrl":"https://jobs.lever.co/getzuma/da4d2130-954e-4b29-a9ef-3926b9bedba6/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","location":"San Francisco Bay Area","team":"Engineering","allLocations":["San Francisco Bay Area"]},"createdAt":1741825205826,"descriptionPlain":"About Zuma\nZuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.\n\nOff the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.\n\nZuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.\n\nAs a Staff Engineer, you will:\nHelp define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.\n\nYou’ll shape the technical foundation of a platform that is not just supporting human workflows, but executing them autonomously through AI agents. This is a rare opportunity to influence how an entire industry evolves, building tools that transform repetitive operational tasks into seamless, intelligent experiences.\n\nYour work will directly contribute to how trust is built between humans and machines, how operations scale without added headcount, and how residents and staff experience a new, AI-powered standard of service.\n\nWe’re not just building software we’re designing AI that people want to work with. Delightful, trustworthy, and deeply effective.\n\nJoin us to help lead the AI revolution in multifamily, drive meaningful real-world impact, and be part of reimagining what work can feel like when done side-by-side with intelligent agents.\n\nYou will be a cornerstone of our engineering organization, reporting to the VPE. This is a pivotal role where you'll lead critical system rewrites, architect scalable foundations for our AI platform, and establish the technical standards that will shape our engineering culture for years to come.\n\nYou'll work at the intersection of cutting-edge LLM technology and practical business applications, creating sophisticated systems that power our AI leasing agent while building self-serve experiences that enable rapid customer onboarding. As our first US-based engineer, you'll bridge the gap between our product vision and technical implementation.\n\nThis role offers a rare opportunity to directly influence how we architect the next generation of our platform. You'll tackle projects like rebuilding our onboarding/configuration system to be self-serve, creating robust analytics infrastructure to measure AI performance, and reimagining our integration framework to connect seamlessly with customer systems. Your work will significantly reduce manual engineering overhead while enabling rapid scaling of our customer base.\n\nWe're looking for a Staff Engineer to help us bring that future to life.\n\nThis is not just another dev role. You'll be hands-on shaping the technical DNA of Zuma. You'll architect critical systems, tame legacy code, build net-new AI-powered experiences, and lay down the patterns future engineers will inherit. If you're obsessed with building real products people use,  especially products powered by LLMs,  this might be your playground.\n","description":"<div><b style=\"font-size: 16px;\">About Zuma</b></div><div><span style=\"font-size: 16px;\">Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.</span></div><div><br></div><div><b style=\"font-size: 18px;\">As a Staff Engineer, you will:</b></div><div><span style=\"font-size: 16px;\">Help define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You’ll shape the technical foundation of a platform that is not just supporting human workflows, but executing them autonomously through AI agents. This is a rare opportunity to influence how an entire industry evolves, building tools that transform repetitive operational tasks into seamless, intelligent experiences.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Your work will directly contribute to how trust is built between humans and machines, how operations scale without added headcount, and how residents and staff experience a new, AI-powered standard of service.</span></div><div><br></div><div><span style=\"font-size: 16px;\">We’re not just building software we’re designing AI that people </span><i style=\"font-size: 16px;\">want</i><span style=\"font-size: 16px;\"> to work with. Delightful, trustworthy, and deeply effective.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Join us to help lead the AI revolution in multifamily, drive meaningful real-world impact, and be part of reimagining what work can feel like when done side-by-side with intelligent agents.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You will be a cornerstone of our engineering organization, reporting to the VPE. This is a pivotal role where you'll lead critical system rewrites, architect scalable foundations for our AI platform, and establish the technical standards that will shape our engineering culture for years to come.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You'll work at the intersection of cutting-edge LLM technology and practical business applications, creating sophisticated systems that power our AI leasing agent while building self-serve experiences that enable rapid customer onboarding. As our first US-based engineer, you'll bridge the gap between our product vision and technical implementation.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This role offers a rare opportunity to directly influence how we architect the next generation of our platform. You'll tackle projects like rebuilding our onboarding/configuration system to be self-serve, creating robust analytics infrastructure to measure AI performance, and reimagining our integration framework to connect seamlessly with customer systems. Your work will significantly reduce manual engineering overhead while enabling rapid scaling of our customer base.</span></div><div><br></div><div><span style=\"font-size: 16px;\">We're looking for a Staff Engineer to help us bring that future to life.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This is not just another dev role. You'll be hands-on shaping the technical DNA of Zuma. You'll architect critical systems, tame legacy code, build net-new AI-powered experiences, and lay down the patterns future engineers will inherit. If you're obsessed with building real products people use,  especially products powered by LLMs,  this might be your playground.</span></div>","id":"3dd732f9-e4a6-4f38-8ec3-aa80434b261d","lists":[{"text":"Why This Could Be Your Dream Role","content":"<li>You'll work directly with cutting-edge LLM technology in a real-world application</li><li>You want to work at a company where customers <i>feel</i> your impact every day</li><li>You'll architect AI-powered systems that are transforming the real estate industry</li><li>You'll have autonomy to design and implement innovative technical solutions</li><li>Your work will directly impact thousands of apartment communities and millions of renters</li><li>You'll receive significant equity in a venture-backed company with strong traction</li><li>As we scale, your role and influence will grow with the company</li>"},{"text":"Why You Might Want to Think Twice","content":"<li>This is a demanding role that will often require extended hours and deep commitment</li><li>As a founding team member, you'll need to wear multiple hats and step outside your comfort zone</li><li>You'll need to make thoughtful tradeoffs between innovation and immediate needs</li><li>You'll interact directly with customers to understand their needs and occasionally travel to their offices</li><li>We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs</li><li>If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you</li>"},{"text":"Responsibilities","content":"<li>Working closely with our product team to translate customer needs into technical solutions</li><li>Creating intelligent configuration interfaces that allow our AI to adapt to customer needs</li><li>Designing and implementing integration frameworks connecting our AI with customer systems</li><li>Establishing modern engineering practices and infrastructure for an AI-first product</li><li>Implementing robust analytics to measure and improve our AI's effectiveness</li><li>Leading the development of innovative features that push the boundaries of AI in real estate</li><li>Mentoring engineers and elevating the team's capabilities with LLM technologies</li>"},{"text":"Your Experience Looks Like","content":"<li>Strong people leadership experience and bias for action</li><li>Must have hands-on experience in architecting, designing and implementing agentic AI systems</li><li>Very strong experience in architecting and implementing scalable agentic systems</li><li>Hands-on experience using at least one agentic framework and familiarity with other agentic frameworks</li><li>Hands-on experience using cutting edge LLM, fine-tuning LLM and integrating them in production grade software used by real users</li><li>Proven track record in fast-paced startup environments and collaborating with global teams</li><li>Must have expertise in React and Python or Node.js</li><li>Knowledge of ML, AI, LLMs&nbsp;</li>"},{"text":"Guiding Principles","content":"<li><br></li><div><b>Customer‑First Outcomes</b></div><div>Every commit should trace back to resident or operator value. Whether it’s a new feature, infra investment, or AI capability, if it doesn’t solve a real problem, it doesn’t ship.</div><div><b>Bias for Simplicity</b></div><div>We favor composable primitives over clever abstractions. Open standards, clean APIs, and clear contracts win over custom complexity, even if the custom version is cooler.</div><div><b>Quality Is a Gate, Not an After‑Thought</b></div><div>Quality is built-in from day one. Our definition of done includes: test coverage, performance checks, basic observability, and internal docs. Shipping fast doesn’t mean skipping craftsmanship.</div><div><b>Data‑Driven Choices</b></div><div>We use data to guide, not paralyze, our decision-making. We track leading indicators (cycle time, defect rate, NPS) and lagging signals (retention, revenue impact). We keep instrumentation lightweight but meaningful signal over spreadsheet.</div><div><b>Transparency &amp; Written Culture</b></div><div>Good ideas don’t expire in Zoom. We operate in public inside the company,  TDDs, PR reviews, and Linear tickets tell the story. This keeps us async-friendly, auditable, and aligned across time zones and functions.</div>"},{"text":"Other Benefits","content":"<li>Great health insurance, dental, and vision.</li><li>Gym and workspace stipends.</li><li>Computer and workspace enhancements.</li><li>Unlimited PTO.</li><li>Company off-sites with the team.</li><li>Opportunity to play a critical role in building the foundations of the company and Engineering culture.</li>"}],"text":"Staff Engineer (Agentic AI & Data)","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<div><b style=\"font-size: 16px;\">About Zuma</b></div><div><span style=\"font-size: 16px;\">Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.</span></div><div><br></div><div><b style=\"font-size: 18px;\">As a Staff Engineer, you will:</b></div><div><span style=\"font-size: 16px;\">Help define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You’ll shape the technical foundation of a platform that is not just supporting human workflows, but executing them autonomously through AI agents. This is a rare opportunity to influence how an entire industry evolves, building tools that transform repetitive operational tasks into seamless, intelligent experiences.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Your work will directly contribute to how trust is built between humans and machines, how operations scale without added headcount, and how residents and staff experience a new, AI-powered standard of service.</span></div><div><br></div><div><span style=\"font-size: 16px;\">We’re not just building software we’re designing AI that people </span><i style=\"font-size: 16px;\">want</i><span style=\"font-size: 16px;\"> to work with. Delightful, trustworthy, and deeply effective.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Join us to help lead the AI revolution in multifamily, drive meaningful real-world impact, and be part of reimagining what work can feel like when done side-by-side with intelligent agents.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You will be a cornerstone of our engineering organization, reporting to the VPE. This is a pivotal role where you'll lead critical system rewrites, architect scalable foundations for our AI platform, and establish the technical standards that will shape our engineering culture for years to come.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You'll work at the intersection of cutting-edge LLM technology and practical business applications, creating sophisticated systems that power our AI leasing agent while building self-serve experiences that enable rapid customer onboarding. As our first US-based engineer, you'll bridge the gap between our product vision and technical implementation.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This role offers a rare opportunity to directly influence how we architect the next generation of our platform. You'll tackle projects like rebuilding our onboarding/configuration system to be self-serve, creating robust analytics infrastructure to measure AI performance, and reimagining our integration framework to connect seamlessly with customer systems. Your work will significantly reduce manual engineering overhead while enabling rapid scaling of our customer base.</span></div><div><br></div><div><span style=\"font-size: 16px;\">We're looking for a Staff Engineer to help us bring that future to life.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This is not just another dev role. You'll be hands-on shaping the technical DNA of Zuma. You'll architect critical systems, tame legacy code, build net-new AI-powered experiences, and lay down the patterns future engineers will inherit. If you're obsessed with building real products people use,  especially products powered by LLMs,  this might be your playground.</span></div>","descriptionBodyPlain":"About Zuma\nZuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.\n\nOff the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.\n\nZuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.\n\nAs a Staff Engineer, you will:\nHelp define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.\n\nYou’ll shape the technical foundation of a platform that is not just supporting human workflows, but executing them autonomously through AI agents. This is a rare opportunity to influence how an entire industry evolves, building tools that transform repetitive operational tasks into seamless, intelligent experiences.\n\nYour work will directly contribute to how trust is built between humans and machines, how operations scale without added headcount, and how residents and staff experience a new, AI-powered standard of service.\n\nWe’re not just building software we’re designing AI that people want to work with. Delightful, trustworthy, and deeply effective.\n\nJoin us to help lead the AI revolution in multifamily, drive meaningful real-world impact, and be part of reimagining what work can feel like when done side-by-side with intelligent agents.\n\nYou will be a cornerstone of our engineering organization, reporting to the VPE. This is a pivotal role where you'll lead critical system rewrites, architect scalable foundations for our AI platform, and establish the technical standards that will shape our engineering culture for years to come.\n\nYou'll work at the intersection of cutting-edge LLM technology and practical business applications, creating sophisticated systems that power our AI leasing agent while building self-serve experiences that enable rapid customer onboarding. As our first US-based engineer, you'll bridge the gap between our product vision and technical implementation.\n\nThis role offers a rare opportunity to directly influence how we architect the next generation of our platform. You'll tackle projects like rebuilding our onboarding/configuration system to be self-serve, creating robust analytics infrastructure to measure AI performance, and reimagining our integration framework to connect seamlessly with customer systems. Your work will significantly reduce manual engineering overhead while enabling rapid scaling of our customer base.\n\nWe're looking for a Staff Engineer to help us bring that future to life.\n\nThis is not just another dev role. You'll be hands-on shaping the technical DNA of Zuma. You'll architect critical systems, tame legacy code, build net-new AI-powered experiences, and lay down the patterns future engineers will inherit. If you're obsessed with building real products people use,  especially products powered by LLMs,  this might be your playground.\n","hostedUrl":"https://jobs.lever.co/getzuma/3dd732f9-e4a6-4f38-8ec3-aa80434b261d","applyUrl":"https://jobs.lever.co/getzuma/3dd732f9-e4a6-4f38-8ec3-aa80434b261d/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","location":"San Francisco Bay Area","team":"Engineering","allLocations":["San Francisco Bay Area"]},"createdAt":1751574871777,"descriptionPlain":"About Zuma\nZuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.\n\nOff the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.\n\nZuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.\n\nAs a Staff Engineer, you will:\nHelp define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.\n\nYou’ll shape the technical foundation of a platform that is not just supporting human workflows, but executing them autonomously through AI agents. This is a rare opportunity to influence how an entire industry evolves, building tools that transform repetitive operational tasks into seamless, intelligent experiences.\n\nYour work will directly contribute to how trust is built between humans and machines, how operations scale without added headcount, and how residents and staff experience a new, AI-powered standard of service.\n\nWe’re not just building software we’re designing AI that people want to work with. Delightful, trustworthy, and deeply effective.\n\nJoin us to help lead the AI revolution in multifamily, drive meaningful real-world impact, and be part of reimagining what work can feel like when done side-by-side with intelligent agents.\n\nYou will be a cornerstone of our engineering organization, reporting to the VPE. This is a pivotal role where you'll lead critical system rewrites, architect scalable foundations for our AI platform, and establish the technical standards that will shape our engineering culture for years to come.\n\nYou'll work at the intersection of cutting-edge LLM technology and practical business applications, creating sophisticated systems that power our AI leasing agent while building self-serve experiences that enable rapid customer onboarding. As our first US-based engineer, you'll bridge the gap between our product vision and technical implementation.\n\nThis role offers a rare opportunity to directly influence how we architect the next generation of our platform. You'll tackle projects like rebuilding our onboarding/configuration system to be self-serve, creating robust analytics infrastructure to measure AI performance, and reimagining our integration framework to connect seamlessly with customer systems. Your work will significantly reduce manual engineering overhead while enabling rapid scaling of our customer base.\n\nWe're looking for a Staff Engineer to help us bring that future to life.\n\nThis is not just another dev role. You'll be hands-on shaping the technical DNA of Zuma. You'll architect critical systems, tame legacy code, build net-new AI-powered experiences, and lay down the patterns future engineers will inherit. If you're obsessed with building real products people use,  especially products powered by LLMs,  this might be your playground.\n","description":"<div><b style=\"font-size: 16px;\">About Zuma</b></div><div><span style=\"font-size: 16px;\">Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.</span></div><div><br></div><div><b style=\"font-size: 18px;\">As a Staff Engineer, you will:</b></div><div><span style=\"font-size: 16px;\">Help define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You’ll shape the technical foundation of a platform that is not just supporting human workflows, but executing them autonomously through AI agents. This is a rare opportunity to influence how an entire industry evolves, building tools that transform repetitive operational tasks into seamless, intelligent experiences.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Your work will directly contribute to how trust is built between humans and machines, how operations scale without added headcount, and how residents and staff experience a new, AI-powered standard of service.</span></div><div><br></div><div><span style=\"font-size: 16px;\">We’re not just building software we’re designing AI that people </span><i style=\"font-size: 16px;\">want</i><span style=\"font-size: 16px;\"> to work with. Delightful, trustworthy, and deeply effective.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Join us to help lead the AI revolution in multifamily, drive meaningful real-world impact, and be part of reimagining what work can feel like when done side-by-side with intelligent agents.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You will be a cornerstone of our engineering organization, reporting to the VPE. This is a pivotal role where you'll lead critical system rewrites, architect scalable foundations for our AI platform, and establish the technical standards that will shape our engineering culture for years to come.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You'll work at the intersection of cutting-edge LLM technology and practical business applications, creating sophisticated systems that power our AI leasing agent while building self-serve experiences that enable rapid customer onboarding. As our first US-based engineer, you'll bridge the gap between our product vision and technical implementation.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This role offers a rare opportunity to directly influence how we architect the next generation of our platform. You'll tackle projects like rebuilding our onboarding/configuration system to be self-serve, creating robust analytics infrastructure to measure AI performance, and reimagining our integration framework to connect seamlessly with customer systems. Your work will significantly reduce manual engineering overhead while enabling rapid scaling of our customer base.</span></div><div><br></div><div><span style=\"font-size: 16px;\">We're looking for a Staff Engineer to help us bring that future to life.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This is not just another dev role. You'll be hands-on shaping the technical DNA of Zuma. You'll architect critical systems, tame legacy code, build net-new AI-powered experiences, and lay down the patterns future engineers will inherit. If you're obsessed with building real products people use,  especially products powered by LLMs,  this might be your playground.</span></div>","id":"800b8d69-b1e0-4524-a0a7-a5cec8b337b5","lists":[{"text":"Why This Could Be Your Dream Role","content":"<li>You'll work directly with cutting-edge LLM technology in a real-world application</li><li>You want to work at a company where customers <i>feel</i> your impact every day</li><li>You'll architect AI-powered systems that are transforming the real estate industry</li><li>You'll have autonomy to design and implement innovative technical solutions</li><li>Your work will directly impact thousands of apartment communities and millions of renters</li><li>You'll receive significant equity in a venture-backed company with strong traction</li><li>As we scale, your role and influence will grow with the company</li>"},{"text":"Why You Might Want to Think Twice","content":"<li>This is a demanding role that will often require extended hours and deep commitment</li><li>As a founding team member, you'll need to wear multiple hats and step outside your comfort zone</li><li>You'll need to make thoughtful tradeoffs between innovation and immediate needs</li><li>You'll interact directly with customers to understand their needs and occasionally travel to their offices</li><li>We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs</li><li>If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you</li>"},{"text":"Responsibilities","content":"<li>Lead critical system rewrites to transform our architecture into a <b>highly scalable, resilient foundation</b></li><li>Own the <b>design and performance optimization of our data storage systems</b>, ensuring they scale with customer and AI demands</li><li>Build and evolve our <b>deployment pipelines</b>, enabling reliable, automated releases for AI-first products</li><li>Set up and manage <b>modern cloud infrastructure from scratch</b>, leveraging Infrastructure as Code (IaC) to ensure consistency, security, and scalability</li><li>Establish engineering best practices, including observability, incident response processes, and system hardening for an AI-first platform</li><li>Drive robust analytics and monitoring to track performance, reliability, and the effectiveness of our AI solutions</li><li>Mentor engineers and elevate the team's capabilities across infrastructure, scalability, and AI product development</li>"},{"text":"Your Experience Looks Like","content":"<li>Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field</li><li><b>5+ years of experience building production-grade software systems</b>, with a focus on scalability, performance, and reliability</li><li>Proven expertise in backend development with <a rel=\"noopener noreferrer\" class=\"postings-link\" href=\"http://Node.js\"><b>Node.js</b></a>, including API design, system architecture, and cloud-based services</li><li>Experience with <b>cloud infrastructure (AWS, GCP, or similar)</b> and deploying production systems using Infrastructure as Code (e.g., Terraform, Pulumi)</li><li>Hands-on experience with <b>database design, performance tuning, and scaling high-throughput data systems</b></li><li>Familiarity with building and maintaining <b>CI/CD pipelines</b>, automated testing, and modern DevOps practices</li><li>Strong communication skills and ability to work effectively in a distributed, fast-paced environment</li><li>Comfortable operating in early-stage, high-ownership environments with evolving requirements</li><li>Bonus: Experience with <b>React</b> and TypeScript on the frontend, though this role leans backend/infrastructure</li><li>Bonus: Exposure to <b>LLM-based systems, AI infrastructure, or agentic AI workflows </b></li>"},{"text":"Guiding Principles","content":"<li><br></li><div><b>Customer‑First Outcomes</b></div><div>Every commit should trace back to resident or operator value. Whether it’s a new feature, infra investment, or AI capability, if it doesn’t solve a real problem, it doesn’t ship.</div><div><b>Bias for Simplicity</b></div><div>We favor composable primitives over clever abstractions. Open standards, clean APIs, and clear contracts win over custom complexity, even if the custom version is cooler.</div><div><b>Quality Is a Gate, Not an After‑Thought</b></div><div>Quality is built-in from day one. Our definition of done includes: test coverage, performance checks, basic observability, and internal docs. Shipping fast doesn’t mean skipping craftsmanship.</div><div><b>Data‑Driven Choices</b></div><div>We use data to guide, not paralyze, our decision-making. We track leading indicators (cycle time, defect rate, NPS) and lagging signals (retention, revenue impact). We keep instrumentation lightweight but meaningful signal over spreadsheet.</div><div><b>Transparency &amp; Written Culture</b></div><div>Good ideas don’t expire in Zoom. We operate in public inside the company,  TDDs, PR reviews, and Linear tickets tell the story. This keeps us async-friendly, auditable, and aligned across time zones and functions.</div>"},{"text":"Other Benefits","content":"<li>Great health insurance, dental, and vision.</li><li>Gym and workspace stipends.</li><li>Computer and workspace enhancements.</li><li>Unlimited PTO.</li><li>Company off-sites with the team.</li><li>Opportunity to play a critical role in building the foundations of the company and Engineering culture.</li>"}],"text":"Staff Engineer (Backend, DevOps, Infrastructure)","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<div><b style=\"font-size: 16px;\">About Zuma</b></div><div><span style=\"font-size: 16px;\">Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.</span></div><div><br></div><div><b style=\"font-size: 18px;\">As a Staff Engineer, you will:</b></div><div><span style=\"font-size: 16px;\">Help define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You’ll shape the technical foundation of a platform that is not just supporting human workflows, but executing them autonomously through AI agents. This is a rare opportunity to influence how an entire industry evolves, building tools that transform repetitive operational tasks into seamless, intelligent experiences.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Your work will directly contribute to how trust is built between humans and machines, how operations scale without added headcount, and how residents and staff experience a new, AI-powered standard of service.</span></div><div><br></div><div><span style=\"font-size: 16px;\">We’re not just building software we’re designing AI that people </span><i style=\"font-size: 16px;\">want</i><span style=\"font-size: 16px;\"> to work with. Delightful, trustworthy, and deeply effective.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Join us to help lead the AI revolution in multifamily, drive meaningful real-world impact, and be part of reimagining what work can feel like when done side-by-side with intelligent agents.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You will be a cornerstone of our engineering organization, reporting to the VPE. This is a pivotal role where you'll lead critical system rewrites, architect scalable foundations for our AI platform, and establish the technical standards that will shape our engineering culture for years to come.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You'll work at the intersection of cutting-edge LLM technology and practical business applications, creating sophisticated systems that power our AI leasing agent while building self-serve experiences that enable rapid customer onboarding. As our first US-based engineer, you'll bridge the gap between our product vision and technical implementation.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This role offers a rare opportunity to directly influence how we architect the next generation of our platform. You'll tackle projects like rebuilding our onboarding/configuration system to be self-serve, creating robust analytics infrastructure to measure AI performance, and reimagining our integration framework to connect seamlessly with customer systems. Your work will significantly reduce manual engineering overhead while enabling rapid scaling of our customer base.</span></div><div><br></div><div><span style=\"font-size: 16px;\">We're looking for a Staff Engineer to help us bring that future to life.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This is not just another dev role. You'll be hands-on shaping the technical DNA of Zuma. You'll architect critical systems, tame legacy code, build net-new AI-powered experiences, and lay down the patterns future engineers will inherit. If you're obsessed with building real products people use,  especially products powered by LLMs,  this might be your playground.</span></div>","descriptionBodyPlain":"About Zuma\nZuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.\n\nOff the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.\n\nZuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.\n\nAs a Staff Engineer, you will:\nHelp define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.\n\nYou’ll shape the technical foundation of a platform that is not just supporting human workflows, but executing them autonomously through AI agents. This is a rare opportunity to influence how an entire industry evolves, building tools that transform repetitive operational tasks into seamless, intelligent experiences.\n\nYour work will directly contribute to how trust is built between humans and machines, how operations scale without added headcount, and how residents and staff experience a new, AI-powered standard of service.\n\nWe’re not just building software we’re designing AI that people want to work with. Delightful, trustworthy, and deeply effective.\n\nJoin us to help lead the AI revolution in multifamily, drive meaningful real-world impact, and be part of reimagining what work can feel like when done side-by-side with intelligent agents.\n\nYou will be a cornerstone of our engineering organization, reporting to the VPE. This is a pivotal role where you'll lead critical system rewrites, architect scalable foundations for our AI platform, and establish the technical standards that will shape our engineering culture for years to come.\n\nYou'll work at the intersection of cutting-edge LLM technology and practical business applications, creating sophisticated systems that power our AI leasing agent while building self-serve experiences that enable rapid customer onboarding. As our first US-based engineer, you'll bridge the gap between our product vision and technical implementation.\n\nThis role offers a rare opportunity to directly influence how we architect the next generation of our platform. You'll tackle projects like rebuilding our onboarding/configuration system to be self-serve, creating robust analytics infrastructure to measure AI performance, and reimagining our integration framework to connect seamlessly with customer systems. Your work will significantly reduce manual engineering overhead while enabling rapid scaling of our customer base.\n\nWe're looking for a Staff Engineer to help us bring that future to life.\n\nThis is not just another dev role. You'll be hands-on shaping the technical DNA of Zuma. You'll architect critical systems, tame legacy code, build net-new AI-powered experiences, and lay down the patterns future engineers will inherit. If you're obsessed with building real products people use,  especially products powered by LLMs,  this might be your playground.\n","hostedUrl":"https://jobs.lever.co/getzuma/800b8d69-b1e0-4524-a0a7-a5cec8b337b5","applyUrl":"https://jobs.lever.co/getzuma/800b8d69-b1e0-4524-a0a7-a5cec8b337b5/apply"},{"additionalPlain":"Agents are the core product, not a side feature. Every line of agent code you write ships to hundreds of thousands of rental units.\nSeries A company with a16z and YC backing — enough resources to build, early enough to matter.\nRemote-friendly culture with a bias toward outcomes, not facetime.\nCompetitive compensation package including meaningful early-stage equity.\n","additional":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Agents are the core product, not a side feature. Every line of agent code you write ships to hundreds of thousands of rental units.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Series A company with a16z and YC backing — enough resources to build, early enough to matter.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Remote-friendly culture with a bias toward outcomes, not facetime.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Competitive compensation package including meaningful early-stage equity.</span></p>\n</li>\n</ul>\n</div>","categories":{"commitment":"Full-Time","location":"San Francisco Bay Area","team":"Engineering","allLocations":["San Francisco Bay Area"]},"createdAt":1773716718434,"descriptionPlain":"About Zuma\n\nZuma is pioneering the future of agentic AI in property management. We build AI agents that act as property managers, handling the full spectrum of interactions with both prospects and current residents on behalf of our clients. Our agents don’t just assist human workflows; they own them end-to-end, operating across leasing, collections and resident communications. Zuma has ambitions to continue expanding into adjacent work activities in tangential areas of property management.\n \nOur flagship product is a multichannel leasing agent, a fully autonomous AI that engages prospects over voice, text, and email, guiding them through the entire leasing journey without human intervention. Today we sell exclusively to large enterprise property managers and are trusted by some of the largest apartment operators in the country, including Blackstone’s residential portfolio, the largest apartment management group in the US. This is a ~$200B market that has been dramatically underserved by technology, and we’re rewriting the playbook.\n \nOff the back of our Series A, Zuma is scaling rapidly. We’ve raised over $17M to date with backing from world-renowned investors including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angels like YC’s former COO, Qasar Younis.\n \nRole at a Glance\n\n\nThis is a rare chance to shape the future of how an entire industry operates — not in theory, but in production, at scale, touching real customers and physical assets every day. At Zuma, human and AI agents work side by side, and you'll help define what that collaboration looks like at its best.\n \n\n200,000+\napartment homes currently impacted — and growing. Your agents will make residents' lives meaningfully easier at scale.\n$100M+\nin rent collected annually by agents you'll help build and improve — real economic impact at enterprise scale.\n \n \nHelp define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.\n \nShape the future of property management by designing the human + AI workflows that will define the industry standard for the next decade.\nJoin an A+ team with a wide range of experience across AI, enterprise SaaS, and proptech — people who have built and scaled products before and are doing it again.\nOwn and influence how Zuma approaches entirely new workflows as we expand beyond leasing into the full resident lifecycle.\nLearn and establish best practices for deploying agents in real business operations — systems that touch real customers, real money, and real physical assets. This is the hardest and most valuable kind of AI engineering there is.\n","description":"<div>\n<p style=\"line-height: 1.2; border-bottom: 1pt solid rgb(13, 155, 138); margin-top: 18pt; margin-bottom: 8pt; padding-bottom: 6pt;\"><strong><span style=\"font-size: 18pt; font-family: Arial, sans-serif; color: #1a1a2e;\">About Zuma</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\"><br>Zuma is pioneering the future of agentic AI in property management. We build AI agents that act as property managers, handling the full spectrum of interactions with both prospects and current residents on behalf of our clients. Our agents don’t just assist human workflows; they own them end-to-end, operating across leasing, collections and resident communications. Zuma has ambitions to continue expanding into adjacent work activities in tangential areas of property management.</span></p>\n<p style=\"line-height: 1.2; margin-top: 4pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: 'Times New Roman', serif;\">&nbsp;</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Our flagship product is a multichannel leasing agent, a fully autonomous AI that engages prospects over voice, text, and email, guiding them through the entire leasing journey without human intervention. Today we sell exclusively to large enterprise property managers and are trusted by some of the largest apartment operators in the country, including Blackstone’s residential portfolio, the largest apartment management group in the US. This is a ~$200B market that has been dramatically underserved by technology, and we’re rewriting the playbook.</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">&nbsp;</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Off the back of our Series A, Zuma is scaling rapidly. We’ve raised over $17M to date with backing from world-renowned investors including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angels like YC’s former COO, Qasar Younis.</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">&nbsp;</span></p>\n<p style=\"line-height: 1.2; border-bottom: 1pt solid rgb(13, 155, 138); margin-top: 18pt; margin-bottom: 8pt; padding-bottom: 6pt;\"><strong><span style=\"font-size: 18pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Role at a Glance</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\"><br><br>This is a rare chance to shape the future of how an entire industry operates — not in theory, but in production, at scale, touching real customers and physical assets every day. At Zuma, human and AI agents work side by side, and you'll help define what that collaboration looks like at its best.</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\">&nbsp;</p>\n<div align=\"left\">\n<table style=\"border: none;\"><colgroup><col style=\"width: 313px;\"><col style=\"width: 311px;\"></colgroup>\n<tbody>\n<tr style=\"height: 77.25pt;\">\n<td style=\"vertical-align: top; background-color: #e6f5f3; border: 0.75pt solid #e5e7eb;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><strong><span style=\"font-size: 20pt; font-family: Arial, sans-serif; color: #0d9b8a;\">200,000+</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Arial, sans-serif; color: #1a1a2e;\">apartment homes currently impacted — and growing. Your agents will make residents' lives meaningfully easier at scale.</span></p>\n</td>\n<td style=\"vertical-align: top; background-color: #e6f5f3; border: 0.75pt solid #e5e7eb;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><strong><span style=\"font-size: 20pt; font-family: Arial, sans-serif; color: #0d9b8a;\">$100M+</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Arial, sans-serif; color: #1a1a2e;\">in rent collected annually by agents you'll help build and improve — real economic impact at enterprise scale.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\">&nbsp;</p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\">&nbsp;</p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Help define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\">&nbsp;</p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Shape the future of property management by designing the human + AI workflows that will define the industry standard for the next decade.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Join an A+ team with a wide range of experience across AI, enterprise SaaS, and proptech — people who have built and scaled products before and are doing it again.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Own and influence how Zuma approaches entirely new workflows as we expand beyond leasing into the full resident lifecycle.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt;\">Learn and establish best practices for deploying agents in real business operations — systems that touch real customers, real money, and real physical assets. This is the hardest and most valuable kind of AI engineering there is.</span></p>\n</li>\n</ul>\n</div>","id":"16961f6d-ab02-469d-8f99-3a68bf5a5026","lists":[{"text":"What You'll Do","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Own E2E projects that cross all areas of software development including full stack web apps, agentic AI solutions across multiple work activities, extensive integrations with PMS and CRM systems, infrastructure, and internal tooling.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Architect, build, and deploy production AI agents using modern agent frameworks, owning the full lifecycle from design to reliability in production.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Define the technical patterns and standards for how software is built across the engineering org — you will be setting the playbook others follow.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Strengthen our core systems — including our onboarding/configuration system, integration frameworks, and AI performance analytics infrastructure.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Collaborate directly with the VPE and product leadership to translate product vision into delivery, making high-stakes technical trade-offs with confidence.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Own system reliability, observability, and continuous improvement — defining how we measure, monitor, and iterate on our agents and web products in production.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Work across the stack (backend services, LLM orchestration, integrations, data pipelines, frontends) to ship agents and products that are robust and scalable.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Tame legacy code and lay down new foundations — patterns and architecture you create will be inherited by the engineers who come after you.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Be a close partner to the product and operations teams, turning their domain needs into intelligent automated workflows without requiring domain expertise upfront.</span></p>\n</li>\n\n</ul></div>"},{"text":"What We're Looking For","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">5+ years of software engineering experience with a track record of working up and down the stack including distributed systems.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt;\">Comfortable working on frontends, backends, infrastructure, and databases. You’ll deliver the solution regardless of what’s needed, no anticipation of handoff to a different specialist.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Strong proficiency in Python and/or TypeScript — the languages of our stack.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt;\">Ability to work across ambiguity and drive projects from problem definition through production deployment independently.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt;\">Clear, direct communicator who can translate complex technical architectures for non-technical stakeholders.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Experience designing and shipping AI solutions in production — not just prototypes. You've owned AI systems that real users depend on.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Experience building reliable, observable systems: tracing, error handling, fallback strategies, monitoring, and testing.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt;\">Remote friendly but needs to fully overlap with core working hours of 8am - 3pm Pacific Time.</span></p>\n</li>\n\n</ul></div>"},{"text":"Nice to Have","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Prior experience at a startup or high-growth company; comfort shipping fast and iterating in production.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt;\">AWS experience with IaC (Terraform) and comfort working with infrastructure / dev ops</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Background in building self-serve platforms or integration infrastructure.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Experience with workflow automation platforms or business process orchestration.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Experience with telephony integrations (Twilio or similar) and building voice-capable agents or chatbots across text and voice channels.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Familiarity with speech-to-text, text-to-speech, or real-time audio streaming pipelines in production AI systems.</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Classical ML experience — supervised/unsupervised learning, feature engineering, model training and evaluation outside of LLM contexts.</span></p>\n</li>\n\n</ul></div>"},{"text":"Our Stack","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Python, TypeScript/Node.js&nbsp;</span></strong></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">OpenAI, Anthropic</span></strong></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">LangGraph, OpenAI Agents SDK, custom orchestration layers&nbsp;</span></strong></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">AWS, AWS ECS, PostgreSQL, Redis</span></strong></p>\n</li>\n<li style=\"font-size: 10pt; font-family: 'Times New Roman', serif; margin-left: -5pt;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">RealPage, Entrata, Yardi, and other property management systems</span></strong></p>\n</li>\n\n</ul></div>"}],"salaryRange":{"min":180,"max":220,"currency":"USD","interval":"per-year-salary"},"text":"Staff Engineer AI Agents","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div>\n<p style=\"line-height: 1.2; border-bottom: 1pt solid rgb(13, 155, 138); margin-top: 18pt; margin-bottom: 8pt; padding-bottom: 6pt;\"><strong><span style=\"font-size: 18pt; font-family: Arial, sans-serif; color: #1a1a2e;\">About Zuma</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\"><br>Zuma is pioneering the future of agentic AI in property management. We build AI agents that act as property managers, handling the full spectrum of interactions with both prospects and current residents on behalf of our clients. Our agents don&rsquo;t just assist human workflows; they own them end-to-end, operating across leasing, collections and resident communications. Zuma has ambitions to continue expanding into adjacent work activities in tangential areas of property management.</span></p>\n<p style=\"line-height: 1.2; margin-top: 4pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: 'Times New Roman', serif;\">&nbsp;</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Our flagship product is a multichannel leasing agent, a fully autonomous AI that engages prospects over voice, text, and email, guiding them through the entire leasing journey without human intervention. Today we sell exclusively to large enterprise property managers and are trusted by some of the largest apartment operators in the country, including Blackstone&rsquo;s residential portfolio, the largest apartment management group in the US. This is a ~$200B market that has been dramatically underserved by technology, and we&rsquo;re rewriting the playbook.</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">&nbsp;</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Off the back of our Series A, Zuma is scaling rapidly. We&rsquo;ve raised over $17M to date with backing from world-renowned investors including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angels like YC&rsquo;s former COO, Qasar Younis.</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">&nbsp;</span></p>\n<p style=\"line-height: 1.2; border-bottom: 1pt solid rgb(13, 155, 138); margin-top: 18pt; margin-bottom: 8pt; padding-bottom: 6pt;\"><strong><span style=\"font-size: 18pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Role at a Glance</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\"><br><br>This is a rare chance to shape the future of how an entire industry operates &mdash; not in theory, but in production, at scale, touching real customers and physical assets every day. At Zuma, human and AI agents work side by side, and you'll help define what that collaboration looks like at its best.</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\">&nbsp;</p>\n<div align=\"left\">\n<table style=\"border: none;\"><colgroup><col style=\"width: 313px;\"><col style=\"width: 311px;\"></colgroup>\n<tbody>\n<tr style=\"height: 77.25pt;\">\n<td style=\"vertical-align: top; background-color: #e6f5f3; border: 0.75pt solid #e5e7eb;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><strong><span style=\"font-size: 20pt; font-family: Arial, sans-serif; color: #0d9b8a;\">200,000+</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Arial, sans-serif; color: #1a1a2e;\">apartment homes currently impacted &mdash; and growing. Your agents will make residents' lives meaningfully easier at scale.</span></p>\n</td>\n<td style=\"vertical-align: top; background-color: #e6f5f3; border: 0.75pt solid #e5e7eb;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><strong><span style=\"font-size: 20pt; font-family: Arial, sans-serif; color: #0d9b8a;\">$100M+</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Arial, sans-serif; color: #1a1a2e;\">in rent collected annually by agents you'll help build and improve &mdash; real economic impact at enterprise scale.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\">&nbsp;</p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\">&nbsp;</p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">Help define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.</span></p>\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 3pt;\">&nbsp;</p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">\n<p style=\"line-height: 1.2; margin-top: 3pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Shape the future of property management by designing the human + AI workflows that will define the industry standard for the next decade.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Join an A+ team with a wide range of experience across AI, enterprise SaaS, and proptech &mdash; people who have built and scaled products before and are doing it again.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Own and influence how Zuma approaches entirely new workflows as we expand beyond leasing into the full resident lifecycle.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1a1a2e;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 11pt;\">Learn and establish best practices for deploying agents in real business operations &mdash; systems that touch real customers, real money, and real physical assets. This is the hardest and most valuable kind of AI engineering there is.</span></p>\n</li>\n</ul>\n</div>","descriptionBodyPlain":"About Zuma\n\nZuma is pioneering the future of agentic AI in property management. We build AI agents that act as property managers, handling the full spectrum of interactions with both prospects and current residents on behalf of our clients. Our agents don’t just assist human workflows; they own them end-to-end, operating across leasing, collections and resident communications. Zuma has ambitions to continue expanding into adjacent work activities in tangential areas of property management.\n \nOur flagship product is a multichannel leasing agent, a fully autonomous AI that engages prospects over voice, text, and email, guiding them through the entire leasing journey without human intervention. Today we sell exclusively to large enterprise property managers and are trusted by some of the largest apartment operators in the country, including Blackstone’s residential portfolio, the largest apartment management group in the US. This is a ~$200B market that has been dramatically underserved by technology, and we’re rewriting the playbook.\n \nOff the back of our Series A, Zuma is scaling rapidly. We’ve raised over $17M to date with backing from world-renowned investors including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angels like YC’s former COO, Qasar Younis.\n \nRole at a Glance\n\n\nThis is a rare chance to shape the future of how an entire industry operates — not in theory, but in production, at scale, touching real customers and physical assets every day. At Zuma, human and AI agents work side by side, and you'll help define what that collaboration looks like at its best.\n \n\n200,000+\napartment homes currently impacted — and growing. Your agents will make residents' lives meaningfully easier at scale.\n$100M+\nin rent collected annually by agents you'll help build and improve — real economic impact at enterprise scale.\n \n \nHelp define how humans collaborate with intelligent systems in one of the largest and most underserved industries in the world: property management.\n \nShape the future of property management by designing the human + AI workflows that will define the industry standard for the next decade.\nJoin an A+ team with a wide range of experience across AI, enterprise SaaS, and proptech — people who have built and scaled products before and are doing it again.\nOwn and influence how Zuma approaches entirely new workflows as we expand beyond leasing into the full resident lifecycle.\nLearn and establish best practices for deploying agents in real business operations — systems that touch real customers, real money, and real physical assets. This is the hardest and most valuable kind of AI engineering there is.\n","hostedUrl":"https://jobs.lever.co/getzuma/16961f6d-ab02-469d-8f99-3a68bf5a5026","applyUrl":"https://jobs.lever.co/getzuma/16961f6d-ab02-469d-8f99-3a68bf5a5026/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time","location":"San Francisco Bay Area","team":"Engineering","allLocations":["San Francisco Bay Area"]},"createdAt":1756240686416,"descriptionPlain":"About Zuma\n\nZuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.\n\nOff the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.\n\nZuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.\n\nThe Role\n\nAs a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.\n","description":"<div><b>About Zuma</b></div><div><br></div><div>Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.</div><div><br></div><div>Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.</div><div><br></div><div>Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.</div><div><br></div><div><b>The Role</b></div><div><br></div><div>As a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.</div>","id":"aeba8354-1a4c-4ebf-88c5-025de0c4cd4e","lists":[{"text":"Why This Could Be Your Dream Role","content":"<li>You want to work at a company where customers <i>feel</i> your impact every day</li><li>You'll have autonomy to design and implement innovative technical solutions</li><li>Your work will directly impact thousands of apartment communities and millions of renters</li><li>You'll receive significant equity in a venture-backed company with strong traction</li><li>As we scale, your role and influence will grow with the company</li>"},{"text":"Why You Might Want to Think Twice","content":"<li>This is a demanding role that will often require extended hours and deep commitment</li><li>As a founding team member, you'll need to wear multiple hats and step outside your comfort zone</li><li>You'll need to make thoughtful tradeoffs between innovation and immediate needs</li><li>You'll interact directly with customers to understand their needs and occasionally travel to their offices</li><li>We're a startup - priorities can shift rapidly as we respond to market opportunities and customer needs</li><li>If you're not comfortable getting your hands dirty with legacy code or speaking directly with customers, this isn't the job for you</li>"},{"text":"Responsibilities","content":"<li>Maintain and help debug Zuma’s internal admin onboarding tool for new customers</li><li>Configure and manage backend feature flags for customers</li><li>Ensure API integrations between Zuma and property management systems (PMS) / CRMs are set up and fully functional</li><li>Keep integration documentation accurate and up-to-date (and improve it for easier adoption)</li><li>Debug existing integration issues when regressions occur</li><li>Investigate and report on basic AI hallucination issues and knowledge base inconsistencies</li><li>Collaborate with engineering to automate repetitive tasks and improve onboarding/support workflows</li>"},{"text":"Skills & Experience","content":"<li>Basic coding ability (Python or JavaScript) for automation and small improvements</li><li>Familiarity with databases (MongoDB / Postgres)</li><li>Strong understanding of APIs and ability to debug integration issues</li><li>Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences)</li><li>Attention to detail with a knack for documenting processes clearly and efficiently</li><li>Bonus: Prior experience supporting SaaS or AI-driven platforms</li>"},{"text":"Other Benefits","content":"<li>Great health insurance, dental, and vision.</li><li>Gym and workspace stipends.</li><li>Computer and workspace enhancements.</li><li>Unlimited PTO.</li><li>Company off-sites with the team.</li><li>Opportunity to play a critical role in building the foundations of the company and Engineering culture.</li>"}],"text":"Support Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div><b>About Zuma</b></div><div><br></div><div>Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.</div><div><br></div><div>Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.</div><div><br></div><div>Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.</div><div><br></div><div><b>The Role</b></div><div><br></div><div>As a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.</div>","descriptionBodyPlain":"About Zuma\n\nZuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.\n\nOff the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers.\n\nZuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.\n\nThe Role\n\nAs a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.\n","hostedUrl":"https://jobs.lever.co/getzuma/aeba8354-1a4c-4ebf-88c5-025de0c4cd4e","applyUrl":"https://jobs.lever.co/getzuma/aeba8354-1a4c-4ebf-88c5-025de0c4cd4e/apply"}]