[{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time Employee","location":"Toronto, Ontario","team":"Business Development","allLocations":["Toronto, Ontario"]},"createdAt":1776698665053,"descriptionPlain":"Build better healthcare together \nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day. \nBold minds. Big impact.\nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own. \n","description":"\n
Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
\n
We’re hiring a Bilingual Client Success Associate to join our Channel Partnerships team. This team manages one of Maple’s largest commercial distribution channels, working with organizations like insurance providers and benefits brokers to provide virtual care to their members.
\nAs a Bilingual Client Success Associate, you own the operational success of your portfolio. You will be the primary contact for these partners, responsible for moving programs from \"signed\" to \"live\" and ensuring they stay healthy. In this role, you will master complex workflows, lead bilingual partner meetings, navigate renewals with confidence, and resolve issues with high autonomy.
\nThis role is ideal for someone who is ready to own relationships, manage complexity, and build a long-term career as a client success professional in an agile, purpose-driven environment.
"},{"text":"Your responsibilities","content":"\n
As a Bilingual Client Success Associate, you will:
\n\n
Be the primary day-to-day contact for a portfolio of channel partners, taking full responsibility for their engagement and responsiveness.\n
Lead the execution of program launches, ensuring all technical and administrative requirements are met so our partners’ members can access care without friction.\n
Drive professional business reviews and day-to-day communications in both French and English, serving as a reliable contact for our national and Quebec-based partners.\n
Own renewals for your portfolio by tracking timelines, preparing clear renewal materials, and coordinating pricing, contracts, and eligibility details — taking a proactive, organized, and client-focused approach.\n
Manage the critical \"behind-the-scenes\" mechanics of our partnerships—from complex eligibility management and billing cycles to Salesforce accuracy.\n
Partner cross-functionally across Operations, Support, and Product teams to fix partner issues before they escalate.\n
Use data to track partner performance, surfacing risks early and ensuring all reporting is accurate and delivered on time.\n
Identify gaps in our current workflows and contribute to the playbooks that help the Channel Partnerships team scale.\n\n
In your first 90 days, you’ll build a strong understanding of Maple’s channel programs, tools, and workflows. You’ll take ownership of your assigned portfolio, support active program launches, and begin managing partner communication independently. You’ll build credibility by staying organized, responsive, and detail-oriented, while learning when to escalate and when to solve issues directly.
\nOver the next 12 to 18 months, you’ll confidently manage your portfolio end to end. You'll own renewals by building clear renewal narratives, tracking your portfolio's renewal timelines, and navigating the variables that influence contract outcomes, contribute to partner expansions, and proactively surface insights that improve program delivery. You’ll recognize patterns across your accounts, help strengthen recurring workflows, and play an active role in supporting the growth and stability of Maple’s channel partners.
"},{"text":"Who you are","content":"\n\n
3+ years of experience in a client-facing, client success, account management, or operations role, ideally in a B2B, SaaS, or service-based environment.\n
Are fully bilingual in French and English, with the ability to confidently lead meetings, manage written communication, and build relationships in both languages.\n
Take ownership of your work — you follow through, stay organized, and manage multiple priorities without things slipping through the cracks.\n
Are a strong communicator who can build trust with partners and internal stakeholders through clear, professional, and timely communication.\n
Are comfortable managing both relationships and operations — from leading partner conversations to handling detailed workflows like billing, eligibility, and reporting.\n
Think proactively and solve problems independently, knowing when to escalate and when to take action.\n
Are detail-oriented and reliable, with a track record of producing accurate, high-quality work in fast-paced environments.\n
Are comfortable working with data and systems, including CRMs (e.g., Salesforce) and reporting tools, and are motivated to learn new tools quickly.\n
Thrive in a collaborative environment, working cross-functionally to solve problems and improve outcomes.\n
Are motivated by purpose and excited to support partners who are improving access to healthcare for their members.\n\n
Play to your strengths. Finding the right fit goes both ways — so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren't captured above.
\n
We recognize our
people’s health is everything.
That's why we take care of them.
\n\nMaple for you and your family: Free, 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family. Care starts on day one.\nComprehensive health coverage: Medical, dental, and life insurance because your peace of mind—and your loved ones—matter most.\nHealth spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy.\nFlex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses, or a one-time boost to your retirement savings. You choose what matters most.\nHealth days: Life happens. We provide 10 dedicated days for rest, medical appointments, or caregiving, so you can show up at your best.\nDestination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to 5 days per year.\nGroup retirement savings plan: We’re here for the long haul. Invest in your future with our group retirement plan.\n"},{"text":"The details","content":"\nJob type: New role, full-time\nHiring manager: Team Lead, Client Success\nLocation: Hybrid, 225 Richmond Street West, Toronto, ON OR Remote within Canada\nTravel: Occasional travel within Canada to meet with partners on-site is required. These trips are infrequent, and all associated travel costs are covered by Maple.\nStart date: June 2026\nVacation: 3 weeks\nPay range: $68,000-$79,000 plus variable pay\n\nOffers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.
\nWe’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the requirements of the role.
\nUse of artificial intelligence
\nAt Maple, we do not currently use artificial intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
"}],"text":"Bilingual Client Success Associate (Channel Partnerships) (French/English)","country":"CA","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
\n
\n
Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
\n
We’re hiring our next cohort of Bilingual Customer Support Coordinators (CSCs) to join Maple’s Customer Support team in June 2026.
\nIn this role, you’ll be the first point of contact for patients, providers, and prospective customers using Maple. You’ll handle a high volume of live chat and email conversations, helping users navigate the platform, resolve issues, and get the support they need quickly and clearly.
\nThis is a structured, high-output role where success comes from balancing speed, accuracy, and empathy. You’ll follow established workflows, use internal tools to troubleshoot issues, and know when to escalate more complex cases. Over time, you’ll build strong judgment in how to prioritize, respond, and deliver a consistently high-quality support experience.
\nIf you’re someone who enjoys solving problems, communicating clearly, and working in a fast-moving, structured environment, this role is a strong entry point into Customer Support and Operations at Maple.
"},{"text":"Your responsibilities","content":"As a Bilingual Customer Support Coordinator, you will:
\n\nRespond to live chat and email inquiries, delivering clear, accurate, and timely support to patients and providers.\nTroubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions.\nIdentify when issues require escalation and route them efficiently to the appropriate internal teams.\nManage a high volume of conversations while maintaining strong attention to detail and quality.\nDeliver a consistent, professional, and empathetic experience across every interaction.\nAdapt quickly to updates in workflows, tools, and processes as Maple continues to grow and evolve.\n"},{"text":"What success looks like","content":"\n
In your first 90 days, you’ll build a strong understanding of Maple’s support workflows, tools, and troubleshooting processes. You’ll begin independently managing live chat and email inquiries, balancing speed and accuracy while learning how to prioritize and escalate effectively.
\n
Over the next 12–18 months, you’ll consistently deliver high-quality, efficient support at scale. You’ll develop strong judgment in handling a wide range of inquiries, contribute feedback to improve workflows and knowledge bases, and play a key role in maintaining a reliable, seamless support experience as Maple continues to grow.
\n
Nice to have
\n\nExperience using ticketing or live chat tools (e.g., Intercom, Zendesk, Freshdesk).\nExperience working in a remote or shift-based environment.\nA healthcare background is not required. This role focuses on platform support and troubleshooting, not medical advice.\n\nA healthcare background is not required. This role focuses on platform support and troubleshooting, not medical advice.
\n\n
Play to your strengths. Finding the right fit goes both ways — so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren't captured above.
\n
We recognize our
people’s health is everything.
That's why we take care of them. \n\n
Maple for you and your family: Free, 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family. Care starts on day one.\nComprehensive health coverage: Medical, dental, and life insurance because your peace of mind—and your loved ones—matter most.\nHealth Spending Account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy.\nFlex Benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses, or a one-time boost to your retirement savings. You choose what matters most.\nHealth Days: Life happens. We provide 10 dedicated days for rest, medical appointments, or caregiving, so you can show up at your best.\nDestination Days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to 5 days per year.\nGroup Retirement Savings Plan: We’re here for the long haul. Invest in your future with our group retirement plan.\n\n"},{"text":"The details","content":"\nJob type: Existing vacancy, full-time (40-44 hours per week)\nLocation: This is a fully remote position within Canada. All work must be performed while physically located in Canada.\nSupport hours: Our customer support hours are currently 7:00 AM to 10:00 PM Eastern Time (ET), seven days a week, 365 days a year.\nShift requirements: This is a synchronous shift-based role. Candidates must have the flexibility to work early mornings, late evenings, weekends, and holidays as required.\nStart date: June 2026\nHourly range: $21.30-$23.15 \n\n\n
Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.
\n
At Maple, we’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the requirements of the role.
\n
Use of artificial intelligence
\n
At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
\n
\n
Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
\n
Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
","id":"d9f7cf7e-f4b8-4ee5-9af7-7ec09526965b","lists":[{"text":"The role","content":"We're looking for our next cohort of Bilingual Lab and Referral Operations Coordinators to join our Care Delivery Operations team. This is a role where the details matter—where your precision, reliability and follow-through directly support the clinicians, patients and partners who depend on us every day.
\nIn this role, you'll own the day-to-day administrative workflows that keep lab and referral processes running smoothly—reviewing, processing and routing documentation, making sure nothing gets missed and everything meets our privacy and quality standards.
\nKey to success will be your technical confidence, sharp organizational instincts, strong problem-solving skills and the ability to work both independently and collaboratively—all while managing multiple priorities without losing accuracy in a fast-paced environment.
\nPlease note this is a fully administrative role—medical or clinical experience isn't required, though prior admin work in a healthcare setting is an asset. This isn't a lab-based position; Maple is a virtual platform connecting patients with doctors and nurse practitioners.
"},{"text":"Your responsibilities","content":"As a Bilingual Lab & Referral Operations Coordinator, you will:
\n\nTake ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple's privacy and security standards\nUpload, route and track lab results and referral information so clinicians can review and follow up without delay\nRespond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety\nDig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved\nKeep patient records accurate and ensure everything lines up between patient information and lab or referral data\nSupport public health reporting and compliance-related documentation as required\nWork closely with Customer Support and Care Delivery teams to address lab and referral related questions from patients and providers\nHold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best\n"},{"text":"What success looks like","content":"In your first 90 days, you’ll get a strong handle on Maple’s lab and referral workflows, tools and privacy requirements—and you'll start contributing right away. That means managing a real volume of administrative tasks independently, hitting your productivity benchmarks and building solid working relationships with your teammates and cross-functional partners.
\n
Over the next 6 to 12 months, you’ll be a trusted, go-to contributor on the team—someone team members count on for accuracy, clear communication and consistent follow-through. You’ll consistently meet or exceed quality and productivity expectations, take ownership of more complex issues as they arise, and your work will be a visible part of what makes Care Delivery Operations run well.
"},{"text":"What you bring","content":"\nTwo or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset\nFluency in both French and English—written and verbal—so you can support patients and partners across Canada\nA detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence\nConfidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment\nStrong written and verbal communication skills, with a natural ability to collaborate across teams\nSharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues\nComfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools and Slack is an asset\n\nPlay to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.
"},{"text":"How we'll support you","content":"We recognize our people's health is everything. That's why we take care of them.
\n\nMaple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one\nComprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most\nHealth spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy\nFlex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most\nHealth days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best\nDestination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year\nGroup retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan\n"},{"text":"The details","content":"\n\n
Job type: Full-time\n
Hiring manager: Team Lead, Care Delivery Operations\n
Location: Hybrid, 225 Richmond Street West, Toronto, ON \n
Start date: July 2026 \n
Vacation: 3 weeks\n
Pay range: $21.30 to $23.15 hourly\n\n
Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.
\n
We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.
\n
Use of artificial intelligence
\n
We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
\n
Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
","descriptionBodyPlain":"Build better healthcare together \n\nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day. \n\nBold minds. Big impact.\n\nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.\n","hostedUrl":"https://jobs.lever.co/getmaple/d9f7cf7e-f4b8-4ee5-9af7-7ec09526965b","applyUrl":"https://jobs.lever.co/getmaple/d9f7cf7e-f4b8-4ee5-9af7-7ec09526965b/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time Employee","location":"Toronto, Ontario","team":"Business Development","allLocations":["Toronto, Ontario"]},"createdAt":1779389956572,"descriptionPlain":"Build better healthcare together \nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day. \nBold minds. Big impact.\nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own. \n","description":"\n
Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
\n
We’re hiring a Client Success Manager to join our Direct Partnerships team, supporting Maple’s B2B programs where organizations offer Maple as a healthcare benefit to their employees or members.
\nIn this role, you will manage and grow a portfolio of strategic client partnerships, serving as the primary point of contact and trusted advisor for your accounts. You’ll be responsible for ensuring strong client outcomes, driving retention and expansion, and delivering a high-quality experience across the full partnership lifecycle.
\nYou’ll work closely with the Manager, Direct Partnerships, and cross-functional teams including Sales, Product, and Marketing to align client needs with Maple’s offerings. This role is well suited for someone who combines strong relationship management with a results-oriented mindset and is motivated by both client impact and revenue growth.
\n
"},{"text":"Your responsibilities","content":"\nBuild and manage strong, trusted relationships with Enterprise clients.\nServe as the strategic advisor for your portfolio, ensuring alignment between client needs and Maple’s solutions.\nLead regular client meetings and business reviews to demonstrate value, address challenges, and identify growth opportunities.\nOwn portfolio performance, including client satisfaction, retention, and achievement of key KPIs.\nProactively manage escalations and resolve issues with urgency and sound judgment.\nIdentify and close upsell and cross-sell opportunities to drive revenue growth within your portfolio.\nDevelop and execute account plans that maximize long-term client value.\nLead onboarding and program implementation for new and existing clients, ensuring a smooth and well-structured launch experience.\nCoordinate timelines, resources, and communications across internal and external stakeholders during implementation.\nIdentify opportunities to improve processes, workflows, and client experience.\nShare client insights and feedback to inform product and service improvements.\n"},{"text":"What success looks like","content":"\n
In your first 90 days, you will build a strong understanding of Maple’s products, client programs, and partnership models. You will establish relationships with your assigned accounts, begin leading client interactions, and take ownership of active initiatives and deliverables.
\n
Over the next 12 to 18 months, you will consistently deliver strong portfolio performance, including high client satisfaction and retention. You will drive measurable revenue growth through expansion opportunities, successfully manage complex client relationships, and contribute to improvements in team processes and overall client experience.
\n
\n\n
5+ years of experience in a client success, account management, or client-facing role, with responsibility for managing long-term client relationships.\n
Experience managing Enterprise or complex client accounts with multiple stakeholders.\n
Demonstrated ability to drive retention and revenue growth through upselling, cross-selling, or expansion initiatives.\n
Strong project management and organizational skills, with experience leading cross-functional initiatives.\n
Comfortable using data to track performance, identify trends, and inform decisions.\n
Excellent communication and presentation skills, with the ability to engage senior stakeholders.\n
Ability to manage multiple priorities independently in a fast-paced environment.\n
Strong problem-solving skills and a sense of ownership in delivering outcomes.\n
Experience in SaaS, healthcare, digital health, or client-centric technology environments is considered an asset.\n
Experience with CRM tools (Salesforce preferred) and data tools (e.g., Looker) is an asset.\n\n
Play to your strengths. Finding the right fit goes both ways — so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren't captured above.
\n
\n
We recognize our
people’s health is everything.
That's why we take care of them.
\n\n
Maple for you and your family: 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family. Care starts on day one.\n
Comprehensive health coverage: Medical, dental, and life insurance because your peace of mind—and your loved ones—matter most.\n
Health Spending Account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy.\n
Flex Benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses, or a one-time boost to your retirement savings. You choose what matters most.\n
Health Days: Life happens. We provide 10 dedicated days for rest, medical appointments, or caregiving, so you can show up at your best.\n
Destination Days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to 5 days per year.\n
Group Retirement Savings Plan: We’re here for the long haul. Invest in your future with our group retirement plan.\n\n
\n\n
Job type: Existing vacancy, full-time\n
Hiring manager: Manager Client Success | Direct Partnerships\n
Location: Hybrid, 225 Richmond Street West, Toronto\n
Start date: July 2026\n
Vacation: 3 weeks\n
Pay range: $77,000 - $95,000 plus variable pay\n\n
\n
Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.
\n
At Maple, we’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the requirements of the role.
\n
Use of artificial intelligence
\n
At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
\n
\n
\n
Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
\n
Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
","id":"d3996a17-1674-4a3f-9aa4-3cbd96e10ce5","lists":[{"text":"The role","content":"We're looking for our next cohort of Lab and Referral Operations Coordinators to join our Care Delivery Operations team. This is a role where the details matter—where your precision, reliability and follow-through directly support the clinicians, patients and partners who depend on us every day.
\n
In this role, you'll own the day-to-day administrative workflows that keep lab and referral processes running smoothly—reviewing, processing and routing documentation, making sure nothing gets missed and everything meets our privacy and quality standards.
\n
Key to success will be your technical confidence, sharp organizational instincts, strong problem-solving skills and the ability to work both independently and collaboratively—all while managing multiple priorities without losing accuracy in a fast-paced environment.
\n
Please note this is a fully administrative role—medical or clinical experience isn't required, though prior admin work in a healthcare setting is an asset. This isn't a lab-based position; Maple is a virtual platform connecting patients with doctors and nurse practitioners.
"},{"text":"Your responsibilities","content":"As a Lab & Referral Operations Coordinator, you will:
\n\nTake ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple's privacy and security standards\nUpload, route and track lab results and referral information so clinicians can review and follow up without delay\nRespond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety\nDig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved\nKeep patient records accurate and ensure everything lines up between patient information and lab or referral data\nSupport public health reporting and compliance-related documentation as required\nWork closely with Customer Support and Care Delivery teams to address lab and referral related questions from patients and providers\nHold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best\n"},{"text":"What success looks like","content":"In your first 90 days, you’ll get a strong handle on Maple’s lab and referral workflows, tools and privacy requirements—and you'll start contributing right away. That means managing a real volume of administrative tasks independently, hitting your productivity benchmarks and building solid working relationships with your teammates and cross-functional partners.
\n
Over the next 6 to 12 months, you’ll be a trusted, go-to contributor on the team—someone team members count on for accuracy, clear communication and consistent follow-through. You’ll consistently meet or exceed quality and productivity expectations, take ownership of more complex issues as they arise, and your work will be a visible part of what makes Care Delivery Operations run well.
"},{"text":"What you bring","content":"\nTwo or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset\nA detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence\nConfidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment\nStrong written and verbal communication skills, with a natural ability to collaborate across teams\nSharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues\nComfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools and Slack is an asset\n\nPlay to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.
"},{"text":"How we'll support you","content":"We recognize our people's health is everything. That's why we take care of them.
\n\nMaple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one\nComprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most\nHealth spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy\nFlex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most\nHealth days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best\nDestination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year\nGroup retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan\n"},{"text":"The details","content":"\nJob type: Full-time\nHiring manager: Team Lead, Care Delivery Operations\nLocation: Hybrid, 225 Richmond Street West, Toronto, ON \nStart date: July 2026 \nVacation: 3 weeks\nPay range: $19.35 - $20.75\n\n
Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.
\nWe're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.
\nUse of artificial intelligence
\n
\nWe don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
"}],"text":"Lab and Referral Operations Coordinator","country":"CA","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
","descriptionBodyPlain":"Build better healthcare together \n\nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day. \n\nBold minds. Big impact.\n\nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.\n","hostedUrl":"https://jobs.lever.co/getmaple/d3996a17-1674-4a3f-9aa4-3cbd96e10ce5","applyUrl":"https://jobs.lever.co/getmaple/d3996a17-1674-4a3f-9aa4-3cbd96e10ce5/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time Employee","location":"Toronto, Ontario","team":"Clinical and Customer Support Operations","allLocations":["Toronto, Ontario"]},"createdAt":1780687453746,"descriptionPlain":"","description":"Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
","id":"87e8d31a-9ed7-40f4-9f21-4506a45f5c06","lists":[{"text":"The role","content":"We're looking for a Process Manager to join our Operational Excellence team within the Clinical and Customer Support Operations (CCSO) department. This team drives scalable performance improvements across operations, on the Maple platform for patients and providers, and across the broader organization through process transformation, data and insights initiatives, and automation opportunities.
\n
In this role, you'll design, implement and optimize processes that keep our three operational pods—Customer Support, Care Delivery Operations and Provider Network Operations—running smoothly. That means reducing friction, closing gaps and making it easier for our teams to deliver a consistent, high-quality experience.
"},{"text":"Your responsibilities","content":"As a Process Manager, you will:
\n\nOwn the design and implementation of processes and workflows that make clinical and customer support operations run better—for our team and for the patients we serve \nDig into the data. You'll monitor KPIs, spot what's not working and turn those insights into action that actually moves the needle\nPartner closely with Customer Support, Care Delivery Operations and Provider Network Operations, as well as cross-functional teams like data, product and engineering, to break down silos and make service delivery seamless\nLead opportunity assessments to identify where we can do better, then build the business case that gets leadership on board and the work prioritized\nDrive end-to-end process improvement initiatives—from identifying inefficiencies to delivering solutions that stick\nDevelop training materials and programs so team members have the skills and knowledge to execute processes effectively —and conduct change management activities that support adoption by key stakeholders\nExplore and apply AI tools to improve how we work—whether that's surfacing insights faster, streamlining repetitive workflows or identifying new opportunities\nKeep a pulse on industry trends, technology and regulatory changes, and bring what's relevant back into how we operate\n"},{"text":"What success looks like","content":"In your first 90 days, you'll develop a working understanding of existing CCSO processes, workflows, systems and tools—gathering feedback from frontline staff and management to build a ground-level view of what's working and what's not. You'll conduct a structured review of current-state processes, validate your findings with key stakeholders across the three pods and use those insights to produce a prioritized plan with clear areas for optimization, timelines and success metrics. You'll also establish regular touchpoints with relevant CCSO functions and cross-functional partners to share insights, align on priorities and keep problem-solving moving.
\n
Over the following 12 to 18 months, you'll deliver measurable, organization-wide process improvements across CCSO. That looks like standardized workflows that can absorb growth without degrading service quality, meaningful movement on key operational metrics—response times, resolution rates, match rates and customer satisfaction—and high adoption of new initiatives across the department, with evidence of sustained behaviour change.
"},{"text":"What you bring","content":"\nA bachelor's degree and three to five years of professional experience, ideally in process management, consulting, or operations; health tech experience is a plus \nA proven track record of executing initiatives from start to finish, with a strong focus on timeliness, quality, and continuous improvement—including experience in training, process development, and process optimization\nProficiency in process improvement methodologies like Lean Six Sigma; relevant certifications are a plus\nStrong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions\nEffective leadership and project management skills, with the ability to guide cross-functional teams and drive initiatives to completion\nExceptional communication skills—written and verbal—with the ability to make complex ideas clear and easy to act on\nComfort working with AI tools—and a curiosity about how they can be applied to make operations faster, smarter and more scalable\nA detail-oriented mindset with a genuine focus on continuous improvement and excellence in service delivery\n\nPlay to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.
"},{"text":"How we'll support you","content":"We recognise our people's health is everything. That's why we take care of them.
\n\nMaple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one\nComprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most\nHealth spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy\nFlex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most\nHealth days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best\nDestination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year\nGroup retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan\n"},{"text":"The details","content":"\n\n
Job type: Existing vacancy, full-time\n
Hiring manager: Senior Manager, Operational Excellence\n
Location: Hybrid, 225 Richmond Street West, Toronto, ON \n
Start date: July 2026\n
Vacation: 3 weeks\n
Pay range: $93,000 - $104,000\n\n
Offers can vary depending on skills, experience and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.
\n
We're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role's requirements.
\n
Use of artificial intelligence
\nWe don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
"}],"text":"Process Manager | Operations","country":"CA","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"Build better healthcare together
\n
Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
Bold minds. Big impact.
\n
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/getmaple/87e8d31a-9ed7-40f4-9f21-4506a45f5c06","applyUrl":"https://jobs.lever.co/getmaple/87e8d31a-9ed7-40f4-9f21-4506a45f5c06/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time Employee","location":"Toronto, Ontario","team":"Marketing","allLocations":["Toronto, Ontario"]},"createdAt":1777906721604,"descriptionPlain":"Build better healthcare together \nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day. \nBold minds. Big impact.\nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.\n","description":"Build better healthcare together
\nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\nBold minds. Big impact.
\nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
","id":"a40d65b7-6617-47f0-85aa-7d52192b5728","lists":[{"text":"The role ","content":"We’re hiring a Senior Marketing Insights Manager to lead how we measure, understand, and improve marketing performance at Maple.
\n
\nThe Senior Marketing Insights Manager will lead the development and execution of Maple’s marketing measurement strategy. They will transform complex data into clear, actionable insights that inform investment decisions, optimize omnichannel performance, and uncover new growth opportunities. This role will own high-impact, cross-functional initiatives, including advanced segmentation, personalization at scale, and full-funnel measurement.
"},{"text":"What success looks like","content":"In your first 90 days, you’ll build a strong understanding of Maple’s marketing channels, data infrastructure, and current measurement approach. You’ll establish relationships across Marketing and Data teams, take ownership of key reporting workflows, and identify opportunities to improve visibility, accuracy, and consistency in how performance is tracked and shared.
\n
\nOver the next 12 to 18 months, you’ll establish a scalable and reliable marketing measurement function. You’ll improve how we evaluate performance across channels, strengthen our experimentation capabilities, and enable more confident, data-driven decision-making across the organization. Your work will directly influence how marketing investments are made and how we drive growth.
"},{"text":"Your responsibilities","content":"\n
As a Senior Marketing Insights Manager, you will:
\n\n
Design and Own Marketing Measurement Systems\n\nBuild scalable frameworks that measure full-funnel marketing performance in partnership with the Data and Analytics Team.\n
Establish and evolve advanced media measurement (attribution, incrementality, MMM) to better understand channel contribution, optimize budget allocation, and inform long-term investment strategy.\n
Operationalize existing predictive models that enable personalized marketing at scale, improving conversion, retention, and lifetime value across channels.\n
Oversee the development and maintenance of dashboards, KPIs, and channel infrastructure that guide decision-making across the organization.\n
Champion a user-centric approach to insights, ensuring metrics reflect behaviour across the full customer journey in an accessible and flexible manner.\n\n\n
Lead Strategic Insights Initiatives\n\nSupport planning cycles with data-backed recommendations and scenario modelling, helping the marketing team estimate impact and make informed investment decisions. \n
Serve as a key voice in shaping strategy through regular business reviews, marketing planning sessions, and campaign retrospectives.\n
Translate technical findings into compelling, actionable narratives tailored for executive and cross-functional audiences.\n\n\n
Scale Tools and Processes\n\nIdentify inefficiencies in current measurement and reporting processes; implement scalable systems to improve speed, accuracy, and accessibility.\n
Oversee and optimize event tracking frameworks (e.g., Google Tag Manager, offline conversion APIs) to ensure accurate, scalable, and privacy-compliant data collection across all digital touchpoints.\n
Design and oversee a structured experimentation roadmap, including A/B and multivariate testing frameworks, to validate hypotheses and drive incremental performance improvements.\n
Drive the integration of AI and agentic workflows into marketing analytics, designing systems that automate insight generation, optimize decision-making, and scale personalization across the organization\n\n\n\n
Nice to have:
\n\nExperience with predictive modelling or personalization frameworks.\nFamiliarity with tracking tools such as Google Tag Manager or conversion APIs.\nExperience working in a B2C, SaaS, or healthcare environment.\n\n\n
Play to your strengths. Finding the right fit goes both ways — so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren't captured above.
\n
\n
We recognize our
people’s health is everything.
That's why we take care of them.
\n\n
Maple for you and your family: Free, 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family. Care starts on day one.\n
Comprehensive health coverage: Medical, dental, and life insurance because your peace of mind—and your loved ones—matter most.\n
Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy.\n
Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses, or a one-time boost to your retirement savings. You choose what matters most.\n
Health days: Life happens. We provide 10 dedicated days for rest, medical appointments, or caregiving, so you can show up at your best.\n
Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to 5 days per year.\n
Group retirement savings plan: We’re here for the long haul. Invest in your future with our group retirement plan.\n\n
\n\n
Job type: Existing vacancy, full-time\n
Hiring manager: Senior Director, Performance and Digital \n
Location: Hybrid, 225 Richmond Street West, Toronto, ON\n
Start date: June 2026\n
Vacation: 4 weeks\n
Pay range: $112,000-$130,000
\n\n
Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.
\n
At Maple, we’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the requirements of the role.
\n
Use of artificial intelligence
\n
At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
\n
Build better healthcare together
\nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\nBold minds. Big impact.
\nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
","descriptionBodyPlain":"Build better healthcare together \nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day. \nBold minds. Big impact.\nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.\n","hostedUrl":"https://jobs.lever.co/getmaple/a40d65b7-6617-47f0-85aa-7d52192b5728","applyUrl":"https://jobs.lever.co/getmaple/a40d65b7-6617-47f0-85aa-7d52192b5728/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-Time Employee","location":"Toronto, Ontario","team":"Clinical and Customer Support Operations","allLocations":["Toronto, Ontario"]},"createdAt":1780949987704,"descriptionPlain":"Build better healthcare together \n \nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day. \n \nBold minds. Big impact.\n \nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own. \n","description":"Build better healthcare together
\n
\nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
\nBold minds. Big impact.
\n
\nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
","id":"eb32e81e-ac75-4ceb-892a-dc1b97e765ca","lists":[{"text":"The role","content":"We're looking for a Service Design and Delivery Manager to join our Clinical and Customer Support Operations (CCSO) department. This is an individual contributor role within the CCSO Centre of Excellence, focused on designing, implementing and scaling high-quality virtual care services across Maple's platform.
\n
You'll operate at the intersection of clinical operations and product—translating service strategy into scalable workflows and driving the successful rollout of new features and programs. You'll be a key driver of execution across CCSO initiatives, making sure service delivery is operationally sound, ready for our network of practitioners and aligned with where the organization is going.
\n
This role is ideal for a systems thinker and builder—someone who enjoys solving complex operational problems and bridging strategy and execution in a fast-paced healthtech environment.
"},{"text":"Your responsibilities","content":"As the Service Design and Delivery Manager, you will:
\n\n\nTranslate service models and product features into scalable workflows, SOPs and practitioner-facing processes
\n\n\nSupport implementation and rollout of new services and features—including AI-enabled tools—making sure operations are ready and adoption goes smoothly
\n\n\nDrive alignment across cross-functional teams to keep patient and practitioner experiences consistent and high-quality
\n\n\nHelp build the strategy to scale CCSO service delivery across primary care and care programs, partnering with
\n\n\nProvider Network Operations (PNOps), Customer Support (CS) and Care Delivery Operations (CDO) on execution
\n\n\nRun regular workflow audits and iterative launch cycles to spot opportunities to improve efficiency, quality and experience
\n\n\nMonitor adoption, satisfaction and performance metrics for services and features—and turn insights into continuous improvement initiatives
\n\n\nBring practitioner, patient and partner feedback into service design and iteration—you'll be the voice of both the practitioner and the customer in the room
\n\n\nFacilitate cross-functional planning, ideation workshops and the synthesis of operational insights to guide prioritization decisions
\n\n\nHelp build out the interoperability roadmap by scanning the health tech landscape and recommending product enhancements that improve data exchange and care continuity
\n\n"},{"text":"What success looks like","content":"In your first 90 days, you'll build a strong understanding of Maple's current service models, workflows and product ecosystem. You'll establish relationships with key cross-functional partners, start contributing to active service design and rollout initiatives, and begin executing key components of the CCSO product roadmap—leading end-to-end rollout of new workflows and features and standing up the metrics and feedback loops needed to evaluate service performance.
\n
Over the next 12 to 18 months, you'll drive measurable improvements in service adoption, satisfaction and operational efficiency, and play a key role in scaling new and existing services across our B2C and B2B channels. You'll inform the product roadmap for the rest of 2026 with a focus on quality of care, partner closely with Provider Network Operations to evolve our practitioner engagement strategy and contribute to the long-term direction of the Service Excellence function.
"},{"text":"What you bring","content":"\n\nThree or more years of experience in healthtech, consulting, operations or service design and implementation roles
\n\n\nA track record of executing cross-functional initiatives from concept to rollout
\n\n\nStrong systems thinking, with the ability to design and improve complex workflows
\n\n\nStrong analytical and business acumen—you can turn data insights into operational and service improvements that actually move the needle
\n\n\nExperience translating business, clinical or technical requirements into operational processes
\n\n\nA proven ability to manage multiple priorities and deliver results in a fast-paced environment
\n\n\nExcellent verbal and written communication skills, with the ability to deliver compelling presentations that influence and align stakeholders
\n\n\nComfort working with AI tools—and a curiosity about how they can be applied to make service delivery faster, smarter and more scalable
\n\n\nExperience working with product teams or supporting product rollouts—nice to have
\n\n\nFamiliarity with virtual care, digital health or regulated environments—nice to have
\n\n\nPlay to your strengths. Finding the right fit goes both ways — so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren't captured above.
"},{"text":"How we'll support you","content":"\n
We recognise our
people’s health is everything.
That's why we take care of them.
\n\n
\nMaple for you and your family: 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family. Care starts on day one.
\n\n
\nComprehensive health coverage: Medical, dental, and life insurance because your peace of mind—and your loved ones—matter most.
\n\n
\nHealth Spending Account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.
\n\n
\nFlex Benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses, or a one-time boost to your retirement savings. You choose what matters most.
\n\n
\nHealth Days: Life happens. We provide 10 dedicated days for rest, medical appointments, or caregiving, so you can show up at your best.
\n\n
\nDestination Days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to 5 days per year.
\n\n
\nGroup Retirement Savings Plan: We’re here for the long haul. Invest in your future with our group retirement plan.
\n\n\n
\n\n
\nJob type: Full-time
\n\n
\nHiring manager: Senior Manager, Virtual Care Services
\n\n
\nLocation: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2
\n\n
\nStart date: July 2026
\n\n
\nVacation: 3 weeks
\n\n
\nPay range: $93,500 - $104,500
\n\n\n
Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.
\n
At Maple, we’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the requirements of the role.
\n
Use of artificial intelligence
\n
We don’t currently use artificial intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
\n
Build better healthcare together
\n
\nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.
\n
\nBold minds. Big impact.
\n
\nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own.
","descriptionBodyPlain":"Build better healthcare together \n \nMaple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day. \n \nBold minds. Big impact.\n \nA career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own. \n","hostedUrl":"https://jobs.lever.co/getmaple/eb32e81e-ac75-4ceb-892a-dc1b97e765ca","applyUrl":"https://jobs.lever.co/getmaple/eb32e81e-ac75-4ceb-892a-dc1b97e765ca/apply"}]