Fig is a Canadian fintech making personal lending simpler, faster, and more accessible for Canadians. We offer fully digital personal loans, helping customers apply in minutes and receive decisions quickly, without paperwork, branch visits, or long delays .
\nSince launching in 2023, we’ve grown quickly and earned recognition including Consumer Lender of the Year and FinTech Startup of the Year. We’re proud to be consistently ranked among Canada’s Best Workplaces, with a 4.8/5 Trustpilot rating from our customers.
\nSupported by Fairstone Bank of Canada and Ontario Teachers’ Pension Plan, we combine deep lending expertise with the agility of a startup.
\nAs a Collection Vendor Management Specialist at Fig, you will play a critical role in overseeing and optimizing our recovery operations. Acting as a key point of contact internally for escalations related to external collections vendors, you will help ensure operational excellence, compliance, and effective borrower resolution strategies across the collections lifecycle. This role is ideal for someone who thrives in a fast-paced environment, has strong experience in debt recovery operations, vendor management, escalations, and payment negotiations, and can balance operational oversight with hands-on problem solving when needed.
\nReporting to the Senior Manager of Resolutions & Recovery, you will take ownership of escalated accounts, support operational improvements, collaborate cross-functionally, and help drive performance across both internal and external collections operations. You will also contribute to vendor oversight, quality assurance initiatives, AI tooling optimization, and data-driven process enhancements.
\nThis is a senior-level role requiring strong knowledge of Canadian collections practices, systems, payment negotiations, and customer resolution strategies. Bilingual French/English candidates are strongly preferred and considered a major asset.
\nThis posting is for an existing opening on our team.
\nOversee and support external collections vendors to ensure performance, compliance, customer experience, and operational standards are consistently met.
\nConduct quality assurance reviews and identify opportunities to improve vendor performance, operational consistency, and borrower outcomes.
\nDrive operational excellence initiatives by identifying process inefficiencies, statistical gaps, and opportunities for continuous improvement.
\nSupport the optimization of collections workflows, systems, AI tooling, and automation strategies to improve efficiency and effectiveness.
\nHandle escalations, complaints, disputes, and exception-based recovery scenarios across the collections lifecycle.
\nCollaborate cross-functionally with Operations, Risk, Compliance, Product, Customer Experience, and external partners to improve processes and resolution strategies.
\nEnsure all collections activities and vendor practices remain compliant with debt collection laws, regulations, and internal policies.
\nManage complex, escalated, and sensitive borrower cases with professionalism, empathy, and strong problem-solving skills.
\nMaintain accurate documentation of escalations, resolutions, payment arrangements, disputes, and operational findings within internal systems.
\nSupport the development, refinement, and execution of collections strategies, policies, and best practices.
\nAssist directly with borrower communications when required, including phone, email, and SMS outreach related to escalations, payment resolutions, disputes, or sensitive account matters.
\nAdditional support across the collections and recoveries function as needed
\nExperience
\nExperience working with or managing third-party collections vendors
\n2+ years of collections, debt recovery, or resolutions experience in a fast-paced environment.
\nExperience handling escalated or complex customer accounts.
\nExperience working with collections systems, payment negotiations, and operational workflows.
\nComfortable with reviewing and presenting on delinquent account stats and metrics
\nKnowledge
\nStrong understanding of Canadian debt collection laws, regulations, and industry best practices.
\nStrong understanding of collections performance metrics, QA processes, and operational reporting.
\nSkills
\nExceptional negotiation, conflict resolution, and communication skills.
\nStrong analytical and problem-solving abilities with a continuous improvement mindset.
\nAbility to balance empathy and customer experience with business performance objectives.
\nComfortable leveraging technology, AI tools, and data insights to improve workflows and outcomes.
\nOrganization & Collaboration
\nHighly organized with strong attention to detail and documentation practices.
\nAbility to manage multiple priorities in a dynamic, high-growth environment.
\nCollaborative team player who works effectively across departments and with external partners.
\nLanguage
\nBilingual French/English is strongly preferred and considered a major asset.
\nMake an impact: Rare opportunity to join early and help shape the future direction of a fast-growing fintech company.
\nStrong culture: Work in a team that values impact, accountability, curiosity, and collaboration.
\nHybrid work environment: Balance of remote and in-office work (currently one day a week in Toronto), while maintaining strong collaboration.
\nCompetitive compensation: Expected base salary range between $60 000 and $70 000 plus the opportunity to earn an annual incentive bonus tied to performance.
\nRetirement savings program: Employer matching to support your long-term financial goals.
\nComprehensive benefits: Medical, dental, and vision group insurance, as well as health and wellness spending accounts.
\nTime off: Generous vacation and wellness time to support rest and recharge.
\nParental support: Parental leave top-up to support your growing family.
\nGrowth and Development: Continuing education stipend to support your professional development.
\nFig is an equal opportunity employer committed to building a diverse and inclusive team.
\nWe welcome applications from people of all backgrounds and do not discriminate based on race, religion, culture, sexual orientation, gender identity, or disability.
\nWe’re focused on creating an environment where everyone feels respected, supported, and able to bring their full selves to work. We also provide accommodations throughout the recruitment process. If you need support, just let us know.
\nNext steps
\nWe appreciate your interest in joining Fig. Our team will review applications and contact candidates selected to move forward in the process.
\nAI disclosure
\nWe may use AI tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but do not replace human judgment, and all hiring decisions are ultimately made by people.
\nIf you have questions about how your information is handled, feel free to reach out to us.
\n","id":"c6de055f-e4bb-4306-a1f6-fdc5a0f4a896","lists":[],"salaryRange":{"min":60000,"max":70000,"currency":"CAD","interval":"per-year-salary"},"text":"Collection Vendor Management Specialist","country":"CA","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"
Fig is a Canadian fintech making personal lending simpler, faster, and more accessible for Canadians. We offer fully digital personal loans, helping customers apply in minutes and receive decisions quickly, without paperwork, branch visits, or long delays .
\nSince launching in 2023, we’ve grown quickly and earned recognition including Consumer Lender of the Year and FinTech Startup of the Year. We’re proud to be consistently ranked among Canada’s Best Workplaces, with a 4.8/5 Trustpilot rating from our customers.
\nSupported by Fairstone Bank of Canada and Ontario Teachers’ Pension Plan, we combine deep lending expertise with the agility of a startup.
\nAs a Collection Vendor Management Specialist at Fig, you will play a critical role in overseeing and optimizing our recovery operations. Acting as a key point of contact internally for escalations related to external collections vendors, you will help ensure operational excellence, compliance, and effective borrower resolution strategies across the collections lifecycle. This role is ideal for someone who thrives in a fast-paced environment, has strong experience in debt recovery operations, vendor management, escalations, and payment negotiations, and can balance operational oversight with hands-on problem solving when needed.
\nReporting to the Senior Manager of Resolutions & Recovery, you will take ownership of escalated accounts, support operational improvements, collaborate cross-functionally, and help drive performance across both internal and external collections operations. You will also contribute to vendor oversight, quality assurance initiatives, AI tooling optimization, and data-driven process enhancements.
\nThis is a senior-level role requiring strong knowledge of Canadian collections practices, systems, payment negotiations, and customer resolution strategies. Bilingual French/English candidates are strongly preferred and considered a major asset.
\nThis posting is for an existing opening on our team.
\nOversee and support external collections vendors to ensure performance, compliance, customer experience, and operational standards are consistently met.
\nConduct quality assurance reviews and identify opportunities to improve vendor performance, operational consistency, and borrower outcomes.
\nDrive operational excellence initiatives by identifying process inefficiencies, statistical gaps, and opportunities for continuous improvement.
\nSupport the optimization of collections workflows, systems, AI tooling, and automation strategies to improve efficiency and effectiveness.
\nHandle escalations, complaints, disputes, and exception-based recovery scenarios across the collections lifecycle.
\nCollaborate cross-functionally with Operations, Risk, Compliance, Product, Customer Experience, and external partners to improve processes and resolution strategies.
\nEnsure all collections activities and vendor practices remain compliant with debt collection laws, regulations, and internal policies.
\nManage complex, escalated, and sensitive borrower cases with professionalism, empathy, and strong problem-solving skills.
\nMaintain accurate documentation of escalations, resolutions, payment arrangements, disputes, and operational findings within internal systems.
\nSupport the development, refinement, and execution of collections strategies, policies, and best practices.
\nAssist directly with borrower communications when required, including phone, email, and SMS outreach related to escalations, payment resolutions, disputes, or sensitive account matters.
\nAdditional support across the collections and recoveries function as needed
\nExperience
\nExperience working with or managing third-party collections vendors
\n2+ years of collections, debt recovery, or resolutions experience in a fast-paced environment.
\nExperience handling escalated or complex customer accounts.
\nExperience working with collections systems, payment negotiations, and operational workflows.
\nComfortable with reviewing and presenting on delinquent account stats and metrics
\nKnowledge
\nStrong understanding of Canadian debt collection laws, regulations, and industry best practices.
\nStrong understanding of collections performance metrics, QA processes, and operational reporting.
\nSkills
\nExceptional negotiation, conflict resolution, and communication skills.
\nStrong analytical and problem-solving abilities with a continuous improvement mindset.
\nAbility to balance empathy and customer experience with business performance objectives.
\nComfortable leveraging technology, AI tools, and data insights to improve workflows and outcomes.
\nOrganization & Collaboration
\nHighly organized with strong attention to detail and documentation practices.
\nAbility to manage multiple priorities in a dynamic, high-growth environment.
\nCollaborative team player who works effectively across departments and with external partners.
\nLanguage
\nBilingual French/English is strongly preferred and considered a major asset.
\nMake an impact: Rare opportunity to join early and help shape the future direction of a fast-growing fintech company.
\nStrong culture: Work in a team that values impact, accountability, curiosity, and collaboration.
\nHybrid work environment: Balance of remote and in-office work (currently one day a week in Toronto), while maintaining strong collaboration.
\nCompetitive compensation: Expected base salary range between $60 000 and $70 000 plus the opportunity to earn an annual incentive bonus tied to performance.
\nRetirement savings program: Employer matching to support your long-term financial goals.
\nComprehensive benefits: Medical, dental, and vision group insurance, as well as health and wellness spending accounts.
\nTime off: Generous vacation and wellness time to support rest and recharge.
\nParental support: Parental leave top-up to support your growing family.
\nGrowth and Development: Continuing education stipend to support your professional development.
\nFig is an equal opportunity employer committed to building a diverse and inclusive team.
\nWe welcome applications from people of all backgrounds and do not discriminate based on race, religion, culture, sexual orientation, gender identity, or disability.
\nWe’re focused on creating an environment where everyone feels respected, supported, and able to bring their full selves to work. We also provide accommodations throughout the recruitment process. If you need support, just let us know.
\nNext steps
\nWe appreciate your interest in joining Fig. Our team will review applications and contact candidates selected to move forward in the process.
\nAI disclosure
\nWe may use AI tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but do not replace human judgment, and all hiring decisions are ultimately made by people.
\nIf you have questions about how your information is handled, feel free to reach out to us.
\n","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/figfinancial/c6de055f-e4bb-4306-a1f6-fdc5a0f4a896","applyUrl":"https://jobs.lever.co/figfinancial/c6de055f-e4bb-4306-a1f6-fdc5a0f4a896/apply"},{"additionalPlain":"Build a better way to borrow\nFig is a Canadian fintech making personal lending simpler, faster, and more accessible for Canadians. We offer fully digital personal loans, helping customers apply in minutes and receive decisions quickly, without paperwork, branch visits, or long delays .\nSince launching in 2023, we’ve grown quickly and earned recognition including Consumer Lender of the Year and FinTech Startup of the Year. We’re proud to be consistently ranked among Canada’s Best Workplaces, with a 4.8/5 Trustpilot rating from our customers.\nSupported by Fairstone Bank of Canada and Ontario Teachers’ Pension Plan, we combine deep lending expertise with the agility of a startup.\nAbout the role\nFig is looking for a Senior Legal Counsel to support our next stage of growth. Reporting to the General Counsel, you will be a hands-on legal advisor to teams across Fig on commercial, privacy, product, operational, and regulatory matters.\nThis role is ideal for a lawyer who understands the complexity of financial services, wants to work close to the business, and enjoys doing the work directly. \nYou may be negotiating a key vendor agreement one day and advising on a product launch, privacy question, consumer-facing process, or responsible use of AI the next. The pace is fast, priorities can shift quickly, and the work requires judgment, ownership, and comfort making decisions with imperfect information. \nWhat you’ll do\nAct as a trusted legal advisor to teams across Fig on commercial, product, privacy, consumer, technology, marketing, and operational matters.\nDraft, review, and negotiate commercial agreements, including SaaS agreements, vendor and service provider agreements, NDAs, partnership agreements, and other business-critical contracts.\nProvide practical legal advice on product and business initiatives, including issues relating to consumer lending, privacy, disclosures, customer communications, vendor management, and digital financial services.\nAdvise on privacy and data matters, including data use, consent, retention, vendor arrangements, and privacy-by-design considerations.\nAdvise on the responsible use of AI and emerging technologies across the business, including legal, privacy, governance, and risk considerations.\nDevelop and improve contract templates, playbooks, policies, and practical guidance that help the business operate and scale efficiently and consistently.\nYou’ll succeed here if you have\n5 to 8 years of legal experience, ideally with exposure to financial services, fintech, banking, lending, payments, insurance, consumer finance, technology, or another regulated industry.\nStrong commercial contracting experience, including the ability to draft, review, negotiate, and close agreements with good judgment and limited hand-holding.\nComfort working with regulated products or services, including the ability to translate legal and regulatory requirements into clear and business-oriented guidance.\nExperience with privacy, data, technology, vendor, or consumer-facing legal issues.\nExcellent communication skills, with the ability to give clear and practical advice to both legal and non-legal stakeholders.\nA collaborative mindset and the ability to build trust across functions while maintaining independent legal judgment.\nComfort operating in a fast-paced environment with limited structure, shifting priorities. You take ownership, make sound decisions, and have a shared sense of purpose to “Get Stuff Done” (#GSD).\nFull professional proficiency in French and English, both written and spoken. This helps you collaborate with stakeholders and regulators based in Quebec and across Canada.\nMember in good standing of a provincial bar in Canada or of the Chambre des notaires du Québec.\nWhy Fig?\nImpact and autonomy: Fig is still small enough that your legal advice will directly shape business decisions. You will have room to own files, make recommendations, and take responsibility for your judgment, while working closely with the General Counsel and business leaders. \nStrong culture: Work in a team that values impact, accountability, curiosity, and collaboration.\nFlexibility and balance: This role requires ownership and responsiveness, but we are intentional about building a culture where strong performance and work-life balance can coexist. We offer a hybrid work environment with a balance of remote and in-office work. \nCompetitive compensation: Expected base salary range between $120 000 and $160 000, plus the opportunity to earn an annual incentive bonus tied to performance.\nRetirement savings program: Employer matching to support your long-term financial goals.\nComprehensive benefits: Medical, dental, and vision group insurance, as well as health and wellness spending accounts.\nTime off: Generous vacation and wellness time to support rest and recharge.\nParental support: Parental leave top-up to support your growing family.\nGrowth and Development: Continuing education stipend to support your professional development.\nOur commitment to diversity, equity and inclusion\nFig is an equal opportunity employer committed to building a diverse and inclusive team.\nWe welcome applications from people of all backgrounds and do not discriminate based on race, religion, culture, sexual orientation, gender identity, or disability.\nWe’re focused on creating an environment where everyone feels respected, supported, and able to bring their full selves to work. We also provide accommodations throughout the recruitment process. If you need support, just let us know.\nNext steps\nWe appreciate your interest in joining Fig. Our team will review applications and contact candidates selected to move forward in the process. \nAI disclosure\nWe may use AI tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but do not replace human judgment, and all hiring decisions are ultimately made by people.\nIf you have questions about how your information is handled, feel free to reach out to us.\n","additional":"
Fig is a Canadian fintech making personal lending simpler, faster, and more accessible for Canadians. We offer fully digital personal loans, helping customers apply in minutes and receive decisions quickly, without paperwork, branch visits, or long delays .
\nSince launching in 2023, we’ve grown quickly and earned recognition including Consumer Lender of the Year and FinTech Startup of the Year. We’re proud to be consistently ranked among Canada’s Best Workplaces, with a 4.8/5 Trustpilot rating from our customers.
\nSupported by Fairstone Bank of Canada and Ontario Teachers’ Pension Plan, we combine deep lending expertise with the agility of a startup.
\nFig is looking for a Senior Legal Counsel to support our next stage of growth. Reporting to the General Counsel, you will be a hands-on legal advisor to teams across Fig on commercial, privacy, product, operational, and regulatory matters.
\nThis role is ideal for a lawyer who understands the complexity of financial services, wants to work close to the business, and enjoys doing the work directly.
\nYou may be negotiating a key vendor agreement one day and advising on a product launch, privacy question, consumer-facing process, or responsible use of AI the next. The pace is fast, priorities can shift quickly, and the work requires judgment, ownership, and comfort making decisions with imperfect information.
\nAct as a trusted legal advisor to teams across Fig on commercial, product, privacy, consumer, technology, marketing, and operational matters.
\nDraft, review, and negotiate commercial agreements, including SaaS agreements, vendor and service provider agreements, NDAs, partnership agreements, and other business-critical contracts.
\nProvide practical legal advice on product and business initiatives, including issues relating to consumer lending, privacy, disclosures, customer communications, vendor management, and digital financial services.
\nAdvise on privacy and data matters, including data use, consent, retention, vendor arrangements, and privacy-by-design considerations.
\nAdvise on the responsible use of AI and emerging technologies across the business, including legal, privacy, governance, and risk considerations.
\nDevelop and improve contract templates, playbooks, policies, and practical guidance that help the business operate and scale efficiently and consistently.
\n5 to 8 years of legal experience, ideally with exposure to financial services, fintech, banking, lending, payments, insurance, consumer finance, technology, or another regulated industry.
\nStrong commercial contracting experience, including the ability to draft, review, negotiate, and close agreements with good judgment and limited hand-holding.
\nComfort working with regulated products or services, including the ability to translate legal and regulatory requirements into clear and business-oriented guidance.
\nExperience with privacy, data, technology, vendor, or consumer-facing legal issues.
\nExcellent communication skills, with the ability to give clear and practical advice to both legal and non-legal stakeholders.
\nA collaborative mindset and the ability to build trust across functions while maintaining independent legal judgment.
\nComfort operating in a fast-paced environment with limited structure, shifting priorities. You take ownership, make sound decisions, and have a shared sense of purpose to “Get Stuff Done” (#GSD).
\nFull professional proficiency in French and English, both written and spoken. This helps you collaborate with stakeholders and regulators based in Quebec and across Canada.
\nMember in good standing of a provincial bar in Canada or of the Chambre des notaires du Québec.
\nImpact and autonomy: Fig is still small enough that your legal advice will directly shape business decisions. You will have room to own files, make recommendations, and take responsibility for your judgment, while working closely with the General Counsel and business leaders.
\nStrong culture: Work in a team that values impact, accountability, curiosity, and collaboration.
\nFlexibility and balance: This role requires ownership and responsiveness, but we are intentional about building a culture where strong performance and work-life balance can coexist. We offer a hybrid work environment with a balance of remote and in-office work.
\nCompetitive compensation: Expected base salary range between $120 000 and $160 000, plus the opportunity to earn an annual incentive bonus tied to performance.
\nRetirement savings program: Employer matching to support your long-term financial goals.
\nComprehensive benefits: Medical, dental, and vision group insurance, as well as health and wellness spending accounts.
\nTime off: Generous vacation and wellness time to support rest and recharge.
\nParental support: Parental leave top-up to support your growing family.
\nGrowth and Development: Continuing education stipend to support your professional development.
\nFig is an equal opportunity employer committed to building a diverse and inclusive team.
\nWe welcome applications from people of all backgrounds and do not discriminate based on race, religion, culture, sexual orientation, gender identity, or disability.
\nWe’re focused on creating an environment where everyone feels respected, supported, and able to bring their full selves to work. We also provide accommodations throughout the recruitment process. If you need support, just let us know.
\nWe appreciate your interest in joining Fig. Our team will review applications and contact candidates selected to move forward in the process.
\nWe may use AI tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but do not replace human judgment, and all hiring decisions are ultimately made by people.
\nIf you have questions about how your information is handled, feel free to reach out to us.
\nFig est une fintech canadienne qui rend les prêts personnels plus simples, plus rapides et plus accessibles pour les Canadiens. Nous offrons des prêts personnels entièrement numériques, qui permettent aux clients de faire une demande en quelques minutes et d’obtenir une décision rapidement, sans paperasse, sans visite en succursale et sans longs délais.
\nDepuis notre lancement en 2023, nous avons connu une croissance rapide et avons reçu plusieurs distinctions, dont celles de Prêteur à la consommation de l’année et de Startup fintech de l’année. Nous sommes fiers d’être régulièrement classés parmi les Meilleurs lieux de travail au Canada et d’obtenir une note de 4,8/5 sur Trustpilot de la part de nos clients.
\nSoutenue par la Banque Fairstone du Canada et le Régime de retraite des enseignantes et des enseignants de l’Ontario, Fig combine une expertise approfondie en prêts avec l’agilité d’une startup.
\nFig est à la recherche d’un conseiller·ère juridique principal·e pour soutenir sa prochaine étape de croissance. Relevant de la cheffe du contentieux, vous agirez comme conseiller·ère juridique auprès des équipes de Fig sur des questions commerciales, de protection des renseignements personnels, de produit, d’exploitation et de réglementation.
\nCe poste est idéal pour un avocat ou une avocate qui comprend la complexité des services financiers, qui souhaite travailler près des équipes d’affaires et qui aime réaliser le travail directement.
\nVous pourriez négocier une entente importante avec un fournisseur un jour, puis conseiller l’entreprise sur un lancement de produit, une question de protection des renseignements personnels, un processus destiné aux consommateurs ou l’utilisation responsable de l’IA le lendemain. Le rythme est rapide, les priorités peuvent changer rapidement, et le travail exige du jugement, un sens de la responsabilité et une aisance à prendre des décisions avec de l’information imparfaite.
\nFig est un employeur qui souscrit au principe de l’égalité des chances et s’engage à bâtir une équipe diversifiée et inclusive.
\nNous accueillons les candidatures de personnes de tous horizons et ne faisons aucune discrimination fondée sur la race, la religion, la culture, l’orientation sexuelle, l’identité de genre ou le handicap.
\nNous cherchons à créer un environnement où chaque personne se sent respectée, soutenue et en mesure d’être pleinement elle-même au travail. Nous offrons également des mesures d’adaptation tout au long du processus de recrutement. Si vous avez besoin de soutien, dites-le-nous simplement.
\nNous vous remercions de votre intérêt à vous joindre à Fig. Notre équipe examinera les candidatures et communiquera avec les personnes retenues pour passer à l’étape suivante du processus.
\nNous pouvons utiliser des outils d’IA pour soutenir certaines parties de notre processus d’embauche, par exemple pour examiner les candidatures, analyser les CV ou évaluer les réponses. Ces outils appuient notre équipe, mais ne remplacent pas le jugement humain, et toutes les décisions d’embauche sont ultimement prises par des personnes.
\nSi vous avez des questions sur la façon dont vos renseignements sont traités, n’hésitez pas à communiquer avec nous.
\n\n
Fig est une fintech canadienne qui rend les prêts personnels plus simples, plus rapides et plus accessibles pour les Canadiens. Nous offrons des prêts personnels entièrement numériques, qui permettent aux clients de faire une demande en quelques minutes et d’obtenir une décision rapidement, sans paperasse, sans visite en succursale et sans longs délais.
\nDepuis notre lancement en 2023, nous avons connu une croissance rapide et avons reçu plusieurs distinctions, dont celles de Prêteur à la consommation de l’année et de Startup fintech de l’année. Nous sommes fiers d’être régulièrement classés parmi les Meilleurs lieux de travail au Canada et d’obtenir une note de 4,8/5 sur Trustpilot de la part de nos clients.
\nSoutenue par la Banque Fairstone du Canada et le Régime de retraite des enseignantes et des enseignants de l’Ontario, Fig combine une expertise approfondie en prêts avec l’agilité d’une startup.
\nFig est à la recherche d’un conseiller·ère juridique principal·e pour soutenir sa prochaine étape de croissance. Relevant de la cheffe du contentieux, vous agirez comme conseiller·ère juridique auprès des équipes de Fig sur des questions commerciales, de protection des renseignements personnels, de produit, d’exploitation et de réglementation.
\nCe poste est idéal pour un avocat ou une avocate qui comprend la complexité des services financiers, qui souhaite travailler près des équipes d’affaires et qui aime réaliser le travail directement.
\nVous pourriez négocier une entente importante avec un fournisseur un jour, puis conseiller l’entreprise sur un lancement de produit, une question de protection des renseignements personnels, un processus destiné aux consommateurs ou l’utilisation responsable de l’IA le lendemain. Le rythme est rapide, les priorités peuvent changer rapidement, et le travail exige du jugement, un sens de la responsabilité et une aisance à prendre des décisions avec de l’information imparfaite.
\nFig est un employeur qui souscrit au principe de l’égalité des chances et s’engage à bâtir une équipe diversifiée et inclusive.
\nNous accueillons les candidatures de personnes de tous horizons et ne faisons aucune discrimination fondée sur la race, la religion, la culture, l’orientation sexuelle, l’identité de genre ou le handicap.
\nNous cherchons à créer un environnement où chaque personne se sent respectée, soutenue et en mesure d’être pleinement elle-même au travail. Nous offrons également des mesures d’adaptation tout au long du processus de recrutement. Si vous avez besoin de soutien, dites-le-nous simplement.
\nNous vous remercions de votre intérêt à vous joindre à Fig. Notre équipe examinera les candidatures et communiquera avec les personnes retenues pour passer à l’étape suivante du processus.
\nNous pouvons utiliser des outils d’IA pour soutenir certaines parties de notre processus d’embauche, par exemple pour examiner les candidatures, analyser les CV ou évaluer les réponses. Ces outils appuient notre équipe, mais ne remplacent pas le jugement humain, et toutes les décisions d’embauche sont ultimement prises par des personnes.
\nSi vous avez des questions sur la façon dont vos renseignements sont traités, n’hésitez pas à communiquer avec nous.
\n\n
Fig is an equal opportunity employer committed to building a diverse and inclusive team.
\nWe welcome applications from people of all backgrounds and do not discriminate based on race, religion, culture, sexual orientation, gender identity, or disability.
\nWe’re focused on creating an environment where everyone feels respected, supported, and able to bring their full selves to work. We also provide accommodations throughout the recruitment process. If you need support, just let us know.
\nWe appreciate your interest in joining Fig. Our team will review applications and contact candidates selected to move forward in the process.
\nWe may use AI tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but do not replace human judgment, and all hiring decisions are ultimately made by people.
\nIf you have questions about how your information is handled, feel free to reach out to us.
\nFig is a Canadian fintech making personal lending simpler, faster, and more accessible for Canadians. We offer fully digital personal loans, helping customers apply in minutes and receive decisions quickly, without paperwork, branch visits, or long delays .
\nSince launching in 2023, we’ve grown quickly and earned recognition including Consumer Lender of the Year and FinTech Startup of the Year. We’re proud to be consistently ranked among Canada’s Best Workplaces, with a 4.8/5 Trustpilot rating from our customers.
\nSupported by Fairstone Bank of Canada and Ontario Teachers’ Pension Plan, we combine deep lending expertise with the agility of a startup.
\nFig is looking for a Senior Legal Counsel to support our next stage of growth. Reporting to the General Counsel, you will be a hands-on legal advisor to teams across Fig on commercial, privacy, product, operational, and regulatory matters.
\nThis role is ideal for a lawyer who understands the complexity of financial services, wants to work close to the business, and enjoys doing the work directly.
\nYou may be negotiating a key vendor agreement one day and advising on a product launch, privacy question, consumer-facing process, or responsible use of AI the next. The pace is fast, priorities can shift quickly, and the work requires judgment, ownership, and comfort making decisions with imperfect information.
\nAct as a trusted legal advisor to teams across Fig on commercial, product, privacy, consumer, technology, marketing, and operational matters.
\nDraft, review, and negotiate commercial agreements, including SaaS agreements, vendor and service provider agreements, NDAs, partnership agreements, and other business-critical contracts.
\nProvide practical legal advice on product and business initiatives, including issues relating to consumer lending, privacy, disclosures, customer communications, vendor management, and digital financial services.
\nAdvise on privacy and data matters, including data use, consent, retention, vendor arrangements, and privacy-by-design considerations.
\nAdvise on the responsible use of AI and emerging technologies across the business, including legal, privacy, governance, and risk considerations.
\nDevelop and improve contract templates, playbooks, policies, and practical guidance that help the business operate and scale efficiently and consistently.
\n5 to 8 years of legal experience, ideally with exposure to financial services, fintech, banking, lending, payments, insurance, consumer finance, technology, or another regulated industry.
\nStrong commercial contracting experience, including the ability to draft, review, negotiate, and close agreements with good judgment and limited hand-holding.
\nComfort working with regulated products or services, including the ability to translate legal and regulatory requirements into clear and business-oriented guidance.
\nExperience with privacy, data, technology, vendor, or consumer-facing legal issues.
\nExcellent communication skills, with the ability to give clear and practical advice to both legal and non-legal stakeholders.
\nA collaborative mindset and the ability to build trust across functions while maintaining independent legal judgment.
\nComfort operating in a fast-paced environment with limited structure, shifting priorities. You take ownership, make sound decisions, and have a shared sense of purpose to “Get Stuff Done” (#GSD).
\nFull professional proficiency in French and English, both written and spoken. This helps you collaborate with stakeholders and regulators based in Quebec and across Canada.
\nMember in good standing of a provincial bar in Canada or of the Chambre des notaires du Québec.
\nImpact and autonomy: Fig is still small enough that your legal advice will directly shape business decisions. You will have room to own files, make recommendations, and take responsibility for your judgment, while working closely with the General Counsel and business leaders.
\nStrong culture: Work in a team that values impact, accountability, curiosity, and collaboration.
\nFlexibility and balance: This role requires ownership and responsiveness, but we are intentional about building a culture where strong performance and work-life balance can coexist. We offer a hybrid work environment with a balance of remote and in-office work.
\nCompetitive compensation: Expected base salary range between $120 000 and $160 000, plus the opportunity to earn an annual incentive bonus tied to performance.
\nRetirement savings program: Employer matching to support your long-term financial goals.
\nComprehensive benefits: Medical, dental, and vision group insurance, as well as health and wellness spending accounts.
\nTime off: Generous vacation and wellness time to support rest and recharge.
\nParental support: Parental leave top-up to support your growing family.
\nGrowth and Development: Continuing education stipend to support your professional development.
\nFig is a Canadian fintech making personal lending simpler, faster, and more accessible for Canadians. We offer fully digital personal loans, helping customers apply in minutes and receive decisions quickly, without paperwork, branch visits, or long delays .
\nSince launching in 2023, we’ve grown quickly and earned recognition including Consumer Lender of the Year and FinTech Startup of the Year. We’re proud to be consistently ranked among Canada’s Best Workplaces, with a 4.8/5 Trustpilot rating from our customers.
\nSupported by Fairstone Bank of Canada and Ontario Teachers’ Pension Plan, we combine deep lending expertise with the agility of a startup.
\nFig is an equal opportunity employer committed to building a diverse and inclusive team.
\nWe welcome applications from people of all backgrounds and do not discriminate based on race, religion, culture, sexual orientation, gender identity, or disability.
\nWe’re focused on creating an environment where everyone feels respected, supported, and able to bring their full selves to work. We also provide accommodations throughout the recruitment process. If you need support, just let us know.
\nWe appreciate your interest in joining Fig. Our team will review applications and contact candidates selected to move forward in the process.
\nAI disclosure\nWe may use AI tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but do not replace human judgment, and all hiring decisions are ultimately made by people.
\nIf you have questions about how your information is handled, feel free to reach out to us.
\nFig is a Canadian fintech making personal lending simpler, faster, and more accessible for Canadians. We offer fully digital personal loans, helping customers apply in minutes and receive decisions quickly, without paperwork, branch visits, or long delays .
\nSince launching in 2023, we’ve grown quickly and earned recognition including Consumer Lender of the Year and FinTech Startup of the Year. We’re proud to be consistently ranked among Canada’s Best Workplaces, with a 4.8/5 Trustpilot rating from our customers.
\nSupported by Fairstone Bank of Canada and Ontario Teachers’ Pension Plan, we combine deep lending expertise with the agility of a startup.
\nThis is a rare opportunity to join at the ground floor of a major growth initiative and play a central role in shaping Fig’s future beyond its current product lineup. Working closely with senior leaders across the company, you’ll help turn new product ideas into real, scalable businesses: shaping strategy, designing customer and operational experiences, and driving execution from concept through launch and growth.
\nThis is a highly cross-functional, zero-to-one role for someone who thrives in ambiguity and loves building. We’re looking for a highly leveraged operator: someone equally comfortable thinking strategically, solving messy operational problems, coordinating complex execution, leveraging modern tools and AI thoughtfully, and rolling up their sleeves to make things happen.
\nThis is a newly created role, which means you’ll have the opportunity to help shape the mandate, build core processes, and make a visible impact as Fig continues to grow.
\nHelp build and launch Fig’s next generation of financial products, playing a key role in the company’s expansion into new product areas.
\nWork closely with senior leadership to shape product strategy, launch plans, operational models, and execution priorities for new initiatives.
\nTake ambiguous ideas and turn them into scalable customer experiences, systems, processes, and operational workflows.
\nLead high-impact, cross-functional initiatives across internal teams including Product, Engineering, CX, Compliance, Credit, Fraud, and Marketing, as well as external vendors and development partners.
\nCoordinate closely with external development teams and implementation partners to drive execution and ensure high-quality delivery.
\nDesign customer journeys, operational processes, support models, and launch frameworks with a focus on scalability, speed, customer experience, and operational resilience.
\nBuild the foundations needed to scale new products successfully, including tooling, reporting, governance, vendor operations, and internal processes.
\nIdentify operational risks, edge cases, and execution gaps early, then work hands-on with stakeholders across the business to solve them pragmatically.
\nUse data, customer insights, experimentation, and emerging tools to validate assumptions, guide prioritization, and improve outcomes over time.
\nCreate clear documentation, decision frameworks, and executive-ready materials that help teams align and move quickly.
\nContribute directly to key product, operational, and go-to-market decisions as Fig expands into new product areas.
\nExperience building and launching new products, programs, or operational initiatives from idea through execution and scaling.
\nStrong product and operational judgment, with the ability to balance customer experience, scalability, speed, and risk in complex environments.
\nExperience working in fintech, lending, banking, payments, or other regulated industries where operational details and edge cases matter.
\nA track record of independently driving ambiguous, cross-functional work forward and turning loose ideas into structured execution plans.
\nExperience working closely with both internal teams and external partners, including vendors, development agencies, or implementation partners.
\nStrong communication skills and the ability to build alignment across technical, operational, and business stakeholders.
\nComfort operating in fast-moving environments where priorities evolve quickly and not every process already exists.
\nA highly ownership-oriented mindset: you’re proactive, resourceful, hands-on, and willing to dive directly into problems when needed.
\nStrong analytical instincts and comfort using data to inform decisions, investigate issues, and improve outcomes over time.
\nCuriosity about AI tools and emerging technologies, and an instinct for using them pragmatically to improve execution, workflows, and customer experience.
\nMake an impact: Rare opportunity to join early and help shape the future direction of a fast-growing fintech company.
\nHigh ownership: Take on a high-impact role with direct exposure to senior leadership and company-building initiatives.
\nStrong culture: Work in a team that values impact, accountability, curiosity, and collaboration.
\nHybrid work environment: Balance of remote and in-office work (currently one day a week in Toronto), while maintaining strong collaboration.
\nCompetitive compensation: Base salary range of $110,000 to $135,000 + bonus.
\nRetirement savings program: Employer matching to support your long-term financial goals.
\nComprehensive benefits: Medical, dental, and vision group insurance, as well as health and wellness spending accounts.
\nTime off: Generous vacation and wellness time to support rest and recharge.
\nParental support: Parental leave top-up to support your growing family.
\nGrowth and Development: Continuing education stipend to support your professional development.
\nFig is a Canadian fintech making personal lending simpler, faster, and more accessible for Canadians. We offer fully digital personal loans, helping customers apply in minutes and receive decisions quickly, without paperwork, branch visits, or long delays .
\nSince launching in 2023, we’ve grown quickly and earned recognition including Consumer Lender of the Year and FinTech Startup of the Year. We’re proud to be consistently ranked among Canada’s Best Workplaces, with a 4.8/5 Trustpilot rating from our customers.
\nSupported by Fairstone Bank of Canada and Ontario Teachers’ Pension Plan, we combine deep lending expertise with the agility of a startup.
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