[{"additionalPlain":"Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.\n \n*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.\n","additional":"<div><em>Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.</em></div>\n<div>&nbsp;</div>\n<div><em>*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.</em></div>","categories":{"commitment":"Full-time","department":"Corporate","location":"Remote work","team":"Dealerware","allLocations":["Remote work"]},"createdAt":1777062601075,"descriptionPlain":"About Dealerware\nDealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.\n\n\nWe are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes.\nThe current role opening will manage the following region: Midwest (including Canada). Frequent, same-day travel to client sites is an essential function of this position. For this reason, the candidate must reside within the assigned region. See specific states per region on the application page. Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel up to 20%.\n\nKey Responsibilities\nAdoption & Customer Success Strategies\nDevelop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives.\nProactively monitor customer usage and identify opportunities for improved utilization of platform features.\nDeliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes.\nPartner with customers to align platform use with their business goals and uncover growth opportunities.\n \nAccount Management & Relationship Building\nAct as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders.\nProvide ongoing support and guidance to customers, ensuring their satisfaction and loyalty.\nProactively identify upsell opportunities, introduce new features, and ensure customer renewals.\nHandle escalations with professionalism and a focus on swift resolution.\n \nTraining & Optimization\nManage occasional training, ensuring a smooth and timely implementation process for new users.\nWork cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables.\nServe as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements.\n \nCollaboration & Continuous Improvement\nAct as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements.\nCollaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes.\nDevelop and contribute to scalable resources, including training materials, playbooks, and success templates.\nStay informed on industry trends, best practices, and customer success innovations to enhance your impact.\n","description":"<h3>About Dealerware</h3>\n<div>Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.</div><div><br></div><div>We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes.</div>\n<div>\n<p>The current role opening will manage the following region: Midwest (including Canada). Frequent, same-day travel to client sites is an essential function of this position. For this reason, the candidate must reside within the assigned region. See specific states per region on the application page. Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel up to 20%.<br><br></p>\n</div>\n<h3>Key Responsibilities</h3>\n<div><strong>Adoption &amp; Customer Success Strategies</strong></div>\n<ul>\n<li>Develop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives.</li>\n<li>Proactively monitor customer usage and identify opportunities for improved utilization of platform features.</li>\n<li>Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes.</li>\n<li>Partner with customers to align platform use with their business goals and uncover growth opportunities.</li>\n</ul>\n<div>&nbsp;</div>\n<div><strong>Account Management &amp; Relationship Building</strong></div>\n<ul>\n<li>Act as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders.</li>\n<li>Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty.</li>\n<li>Proactively identify upsell opportunities, introduce new features, and ensure customer renewals.</li>\n<li>Handle escalations with professionalism and a focus on swift resolution.</li>\n</ul>\n<div>&nbsp;</div>\n<div><strong>Training &amp; Optimization</strong></div>\n<ul>\n<li>Manage occasional training, ensuring a smooth and timely implementation process for new users.</li>\n<li>Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables.</li>\n<li>Serve as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements.</li>\n</ul>\n<div>&nbsp;</div>\n<div><strong>Collaboration &amp; Continuous Improvement</strong></div>\n<ul>\n<li>Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements.</li>\n<li>Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes.</li>\n<li>Develop and contribute to scalable resources, including training materials, playbooks, and success templates.</li>\n<li>Stay informed on industry trends, best practices, and customer success innovations to enhance your impact.</li>\n</ul>","id":"ac4c3497-9375-4901-ad80-42da818845ae","lists":[{"text":"Required Qualifications","content":"\n<li>3+ years in customer success, account management, or a related customer-facing role in an automotive software company.</li>\n<li>Strong project management skills with a proven ability to manage multiple customers and priorities simultaneously.</li>\n<li>Exceptional communication and interpersonal skills, with a customer-centric approach to problem-solving.</li>\n<li>Proficiency in Salesforce and Jira, with an ability to analyze data and translate insights into action.</li>\n<li>A collaborative mindset and a passion for driving customer success and outcomes.</li>\n<li>Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel up to 20%</li>\n"},{"text":"Dealerware Offers You","content":"\n<li>Competitive base salary range of $65,000–$85,000 with bonus incentive eligibility</li>\n<li>Full benefits (medical, dental, vision, disability)</li>\n<li>401(k) with company match</li>\n<li>On-demand educational courses via LinkedIn Learning</li>\n<li>Tuition reimbursement and continuing education</li>\n<li>Unlimited paid vacation policy</li>\n<li>Flexible work</li>\n<li>Generous Paid Parental Leave program</li>\n<li>Modern office and a dynamic team in downtown Austin with free parking</li>\n<li>Friendly, small company environment with a progressive culture</li>\n"}],"text":"Customer Success Manager","country":"US","workplaceType":"remote","opening":"<h3>About Dealerware</h3>\n<div>Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.</div>","openingPlain":"About Dealerware\nDealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.\n","descriptionBody":"<div>We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes.</div>\n<div>\n<p>The current role opening will manage the following region: Midwest (including Canada). Frequent, same-day travel to client sites is an essential function of this position. For this reason, the candidate must reside within the assigned region. See specific states per region on the application page. Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel up to 20%.<br><br></p>\n</div>\n<h3>Key Responsibilities</h3>\n<div><strong>Adoption &amp; Customer Success Strategies</strong></div>\n<ul>\n<li>Develop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives.</li>\n<li>Proactively monitor customer usage and identify opportunities for improved utilization of platform features.</li>\n<li>Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes.</li>\n<li>Partner with customers to align platform use with their business goals and uncover growth opportunities.</li>\n</ul>\n<div>&nbsp;</div>\n<div><strong>Account Management &amp; Relationship Building</strong></div>\n<ul>\n<li>Act as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders.</li>\n<li>Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty.</li>\n<li>Proactively identify upsell opportunities, introduce new features, and ensure customer renewals.</li>\n<li>Handle escalations with professionalism and a focus on swift resolution.</li>\n</ul>\n<div>&nbsp;</div>\n<div><strong>Training &amp; Optimization</strong></div>\n<ul>\n<li>Manage occasional training, ensuring a smooth and timely implementation process for new users.</li>\n<li>Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables.</li>\n<li>Serve as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements.</li>\n</ul>\n<div>&nbsp;</div>\n<div><strong>Collaboration &amp; Continuous Improvement</strong></div>\n<ul>\n<li>Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements.</li>\n<li>Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes.</li>\n<li>Develop and contribute to scalable resources, including training materials, playbooks, and success templates.</li>\n<li>Stay informed on industry trends, best practices, and customer success innovations to enhance your impact.</li>\n</ul>","descriptionBodyPlain":"We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes.\nThe current role opening will manage the following region: Midwest (including Canada). Frequent, same-day travel to client sites is an essential function of this position. For this reason, the candidate must reside within the assigned region. See specific states per region on the application page. Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel up to 20%.\n\nKey Responsibilities\nAdoption & Customer Success Strategies\nDevelop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives.\nProactively monitor customer usage and identify opportunities for improved utilization of platform features.\nDeliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes.\nPartner with customers to align platform use with their business goals and uncover growth opportunities.\n \nAccount Management & Relationship Building\nAct as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders.\nProvide ongoing support and guidance to customers, ensuring their satisfaction and loyalty.\nProactively identify upsell opportunities, introduce new features, and ensure customer renewals.\nHandle escalations with professionalism and a focus on swift resolution.\n \nTraining & Optimization\nManage occasional training, ensuring a smooth and timely implementation process for new users.\nWork cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables.\nServe as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements.\n \nCollaboration & Continuous Improvement\nAct as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements.\nCollaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes.\nDevelop and contribute to scalable resources, including training materials, playbooks, and success templates.\nStay informed on industry trends, best practices, and customer success innovations to enhance your impact.\n","hostedUrl":"https://jobs.lever.co/dealerware/ac4c3497-9375-4901-ad80-42da818845ae","applyUrl":"https://jobs.lever.co/dealerware/ac4c3497-9375-4901-ad80-42da818845ae/apply"},{"additionalPlain":"Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.\n \n*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.\n","additional":"<div><em>Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.</em></div>\n<div>&nbsp;</div>\n<div><em>*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.</em></div>","categories":{"commitment":"Full-time","department":"Corporate","location":"Austin Downtown, TX","team":"Dealerware","allLocations":["Austin Downtown, TX"]},"createdAt":1774905202831,"descriptionPlain":"About Dealerware\nDealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.\n","description":"<h3>About Dealerware</h3>\n<div>Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.</div>","id":"c025374c-4e18-4925-a9d7-422862a06562","lists":[{"text":"As a Customer Support Specialist, you will:","content":"<div>\n\n<li>Provide first-level support for inbound cases from Dealerware customers via phone, chat, email, or by any other communication method employed by the team.&nbsp;</li>\n<li>Troubleshoot dealership support and product cases.&nbsp;</li>\n<li>Maintain end-to-end responsibility for customer support needs, providing timely, reliable, and courteous service.</li>\n<li>Be able to manage a high-volume caseload.&nbsp;</li>\n<li>Maintain accurate support case information in our ticketing system.&nbsp;</li>\n<li>Conduct regular case management to ensure adherence to all support standard operating procedures.</li>\n<li>Apply product knowledge and problem-solving skills to efficiently triage, investigate, and resolve support cases while meeting or exceeding SLAs.</li>\n<li>Make or suggest updates to Training and Knowledge Base (support articles and FAQs).</li>\n<li>Suggest operational efficiencies, such as macros (template responses)</li>\n<li>Work cooperatively with other departments to improve procedures, standards, documentation, and training, using intelligence gained from customer interactions.</li>\n<li>Advocate for customer needs with the Product and Engineering teams during product development discussions.&nbsp;</li>\n<li>Collaborate with the Product and Engineering teams to resolve product issues as necessary and in a timely manner, whether in person or virtually.&nbsp;</li>\n\n</div>"},{"text":"People who know you well would say you are:","content":"<div>\n\n<li>Detail-oriented and highly organized</li>\n<li>Effective at managing your time and prioritizing appropriately</li>\n<li>Articulate with excellent, demonstrated verbal and written communication skills</li>\n<li>Able to quickly assess a situation and take appropriate action</li>\n<li>A respectful collaborator who works effectively with other teams</li>\n\n</div>"},{"text":"Required qualifications:","content":"\n<li>Exceptional analytical and problem-solving skills&nbsp;</li>\n<li>Ability to meet and/or exceed established KPIs, SLAs, and OKRs &nbsp;</li>\n<li>Tech-forward, smartphone/mobile device proficient&nbsp;</li>\n<li>Ability to verbally educate and effectively convey knowledge on product use and process</li>\n<li>Excellent customer service delivery—demonstrated empathy, patience, and understanding in stressful customer situations—ability to put the customer at ease</li>\n"},{"text":"Preferred qualifications:","content":"\n<li>1–3 years of B2B customer support experience specifically supporting SaaS products, with heavy emphasis on virtual/phone and email support, technical product troubleshooting, and issue resolution</li>\n<li>Prior experience in the retail automotive space, specifically within a dealership or automotive SaaS company&nbsp;</li>\n<li>Software and database knowledge and experience (e.g., Google products, Salesforce, Gainsight, Zendesk, or other CRM and ticketing systems)</li>\n"},{"text":"Dealerware offers you:","content":"<div>\n\n<li>Competitive base salary range of $52,000–$72,000 with bonus incentive eligibility</li>\n<li>Full benefits (medical, dental, vision, disability)</li>\n<li>401(k) with company match</li>\n<li>On-demand educational courses via LinkedIn Learning</li>\n<li>Tuition reimbursement and continuing education</li>\n<li>Unlimited paid vacation policy</li>\n<li>Flexible work</li>\n<li>Generous Paid Parental Leave program</li>\n<li>Modern office and a dynamic team in downtown Austin with free parking</li>\n<li>Friendly, small company environment with a progressive culture</li>\n\n</div>"}],"text":"Customer Support Specialist","country":"US","workplaceType":"hybrid","opening":"<h3>About Dealerware</h3>\n<div>Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.</div>","openingPlain":"About Dealerware\nDealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/dealerware/c025374c-4e18-4925-a9d7-422862a06562","applyUrl":"https://jobs.lever.co/dealerware/c025374c-4e18-4925-a9d7-422862a06562/apply"},{"additionalPlain":"Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.\n \n*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.\n","additional":"<div><em>Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.</em></div>\n<div>&nbsp;</div>\n<div><em>*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.</em></div>","categories":{"commitment":"Full-time","department":"Corporate","location":"Remote work","team":"Dealerware","allLocations":["Remote work"]},"createdAt":1772486788058,"descriptionPlain":"About Dealerware\nDealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.\n","description":"<h3>About Dealerware</h3>\n<div>Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.</div>","id":"64c15462-2c7b-4f04-a5a3-84708c45f223","lists":[{"text":"As a Regional Account Director, you will:","content":"\n<li>Drive new business growth by acquiring new dealerships and dealer groups, expanding revenue, and achieving sales targets.</li>\n<li>Develop and execute territory sales plans to identify and convert high-potential prospects.</li>\n<li>Leverage the MEDDIC sales methodology to qualify leads, structure deals, and close business efficiently.</li>\n<li>Conduct compelling product demonstrations that showcase Dealerware’s impact on dealership operations and profitability.</li>\n<li>Build long-term, trusted relationships with key decision-makers at dealerships, dealer groups, and OEMs.</li>\n<li>Oversee contract negotiations to align on pricing, terms, and long-term success metrics.</li>\n<li>Collaborate with internal teams to refine regional sales strategies and drive product adoption.</li>\n<li>Maintain accurate pipeline tracking, sales forecasting, and CRM data management in Salesforce.</li>\n<li>Serve as the voice of the customer, providing valuable feedback to influence product development and company strategy.</li>\n"},{"text":"Required qualifications:","content":"\n<li>5–7 years of outside sales experience selling complex solutions to automotive dealerships or OEMs/dealer groups.</li>\n<li>Proven track record of exceeding B2B sales quotas and closing high-value deals.</li>\n<li>Extensive dealership contacts and strong relationships within the automotive industry.</li>\n<li>Ability to travel up to 50%, including overnight travel.</li>\n<li>Expertise in consultative, solution-based selling that aligns a client’s business needs with a tailored solution.</li>\n<li>Strong experience in pipeline development, sales strategy, and revenue forecasting.</li>\n<li>Experience managing sales processes in Salesforce CRM and/or Outreach.</li>\n"},{"text":"Even better if you have:","content":"\n<li>SaaS experience in automotive, mobility, or fleet management, specifically on the Fixed Ops side.</li>\n<li>Experience selling subscription-based technology solutions to dealerships.</li>\n<li>Deep knowledge of automotive retail operations and dealership profitability models.</li>\n<li>Sales experience with OEMs.</li>\n"},{"text":"Dealerware offers you:","content":"\n<li>Competitive base salary of $100,000–$120,000 a year plus commission</li>\n<li>Full benefits (medical, dental, vision, disability)</li>\n<li>401(k) with company match</li>\n<li>On-demand educational courses via LinkedIn Learning</li>\n<li>Tuition reimbursement and continuing education</li>\n<li>Unlimited paid vacation policy</li>\n<li>Flexible work</li>\n<li>Generous Paid Parental Leave program</li>\n<li>Modern office and a dynamic team in downtown Austin with free parking</li>\n<li>Friendly, small company environment with a progressive culture</li>\n"}],"text":"Regional Account Director","country":"US","workplaceType":"remote","opening":"<h3>About Dealerware</h3>\n<div>Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.</div>","openingPlain":"About Dealerware\nDealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, and a leadership team that defaults to being supportive and accessible. Dealerware was recently backed by growth investors Wavecrest Growth Partners and Radian Capital and is entering an accelerated phase of growth and product expansion. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/dealerware/64c15462-2c7b-4f04-a5a3-84708c45f223","applyUrl":"https://jobs.lever.co/dealerware/64c15462-2c7b-4f04-a5a3-84708c45f223/apply"}]