[{"additionalPlain":"Why you should join us: \nLooking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. \n \nWe're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. \nAt Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. \n \nBig opportunities. Real impact. Amazing people. That's the Cyara experience. \n \nCyara’s Diversity, Equity, Inclusive and Belonging Statement: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n \nCyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n \nAgencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.\n\n\n\n\n\n\n\n","additional":"\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
The Goal: Drive and Close New Business
\nAs an Account Executive - North America New Logo, you will be laser-focused on identifying, engaging, and closing new business opportunities. You’ll be responsible for executing a strategic sales plan, engaging key decision-makers, and driving revenue growth by positioning Cyara’s solutions as the go-to CX Assurance Platform.
\n
\n
","id":"b437416a-b8dc-4927-afa1-8c2e9caf3767","lists":[{"text":"You will be responsible for: ","content":"\nOwn the full sales cycle from prospecting to close, focusing on net new business acquisition.\nDevelop and execute a structured territory and account plan to consistently exceed quota.\nIdentify and engage the right buyers, including C-suite and senior decision-makers, within target organizations.\nConduct high-impact discovery calls and presentations to articulate Cyara’s value proposition and competitive differentiation.\nLeverage multi-channel outreach strategies, including outbound calls, emails, and social selling, to generate high-quality opportunities.\nBuild and maintain a strong pipeline, ensuring accurate forecasting within a 10% +/- margin.\nEffectively negotiate and close deals, using a consultative sales approach to drive customer value.\nStay ahead of market trends and competitive landscape to position Cyara’s solutions effectively.\nMaintain up-to-date and accurate data in CRM systems (HubSpot, Salesforce, etc.)\n"},{"text":"Let’s talk about your skills/expertise:","content":"\n3+ years of proven SaaS sales experience, with a track record of consistently exceeding quota in a net new business role.\nHunter mentality—self-motivated, driven, and resilient in pursuing and closing new business.\nStrong ability to engage senior decision-makers and build relationships that lead to revenue growth.\nDeep commercial acumen and experience managing high-value, complex sales cycles.\nTechnical aptitude to translate Cyara’s product capabilities into tangible business benefits.\nHighly organized with strong time management skills, ensuring efficiency in a fast-paced environment.\nExcellent presentation, negotiation, and closing skills.\nProficiency in CRM tools (Salesforce, or similar).\nLocated in Pacific or Mountain time zones is highly preferred!\n"}],"salaryRange":{"min":140000,"max":220000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.
","salaryDescriptionPlain":"This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.\n","text":"Account Executive - North America New Logo","country":"US","workplaceType":"remote","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
The Goal: Drive and Close New Business
\nAs an Account Executive - North America New Logo, you will be laser-focused on identifying, engaging, and closing new business opportunities. You’ll be responsible for executing a strategic sales plan, engaging key decision-makers, and driving revenue growth by positioning Cyara’s solutions as the go-to CX Assurance Platform.
\n
\n
","descriptionBodyPlain":"The Goal: Drive and Close New Business \nAs an Account Executive - North America New Logo, you will be laser-focused on identifying, engaging, and closing new business opportunities. You’ll be responsible for executing a strategic sales plan, engaging key decision-makers, and driving revenue growth by positioning Cyara’s solutions as the go-to CX Assurance Platform. \n \n \n","hostedUrl":"https://jobs.lever.co/cyara/b437416a-b8dc-4927-afa1-8c2e9caf3767","applyUrl":"https://jobs.lever.co/cyara/b437416a-b8dc-4927-afa1-8c2e9caf3767/apply"},{"additionalPlain":"Why you should join us: \nLooking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. \n \nWe're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. \nAt Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. \n \nBig opportunities. Real impact. Amazing people. That's the Cyara experience. \n \nCyara’s Diversity, Equity, Inclusive and Belonging Statement: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n \nCyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n \nAgencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.\n\n\n\n\n\n\n\n","additional":"\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
The Role
\nWe are seeking highly motivated and experienced Salespeople to join our dynamic team at Cyara in the UK.
","id":"95db5ee2-686b-43e8-8503-d68d93fe43e7","lists":[{"text":"You will be responsible for:","content":"\n
\n- Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Account Planning, and Close/Win Planning.
\n- Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives.
\n- Efficiently manage your time and calendar to ensure the completion of essential tasks and responsibilities.
\n- Recognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed.
\n- Assess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast.
\n- Identify the correct buyers for Cyara's solutions and services.
\n- Execute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities.
\n- Possess a deep understanding of the value provided by Cyara solutions and services.
\n- Articulate the value proposition of Cyara as a company, emphasizing its competitive advantages.
\n- Recognize negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes.
\n- Appropriately leverage discounts and promotions as economic levers during negotiations.
\n- Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders.
\n- Exhibit in-depth knowledge, accuracy, and skill in positioning Cyara as a company and its solutions.
\n- Understand relevant competitors, their strategies, and how Cyara compares.
\n- Address competitor advantages raised by buyers and successfully sell against competitors.
\n\n
\n
\n- 10 or more years of proven and stable B2B SaaS sales experience
\n- Demonstrated track record of reaching $2M+ annual quota and closing high-value deals, with average deal sizes ranging from six to seven figures, into multinational enterprise-level clients with complex purchasing processes and multiple decision makers.
\n- Strong industry knowledge in CX/customer experience, contact centers, chatbots, or quality assurance strongly preferred; at minimum, ability to sell complex technical solutions and translate customer pains into clear business benefits.
\n- Experience selling AI backed solutions.
\n- Experience selling across the UK/EMEA region, with an established customer network in sectors such as banking/insurance, technology/B2B software, telco/media, retail/ecommerce, and hospitality/travel.
\n- Expertise in both net-new logo acquisition and farming from existing accounts, with an emphasis on net-new business, representing at least 75% of the initial focus.
\n- Familiarity with, or ability to thrive in, a US/private equity-owned B2B SaaS scale-up environment, including fast-paced operating rhythms, sales methodologies, forecast accuracy, and high accountability.
\n- Professional demeanor with a positive attitude, focusing on problem-solving and \"How can I\" rather than dwelling on challenges.
\n- Collaboration with colleagues globally, proactively contributing to the success of both your immediate team and the larger organization.
\n- Commitment to fostering a collaborative environment and working together to achieve team goals
\n- Comfortable with remote work, with a strong work ethic, effective time management skills, and a high degree of self-motivation.
\n- Proficient in CRM tools, ie. Hubspot, Salesforce or other.
\n\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
The Role
\nWe are seeking highly motivated and experienced Salespeople to join our dynamic team at Cyara in the UK.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/cyara/95db5ee2-686b-43e8-8503-d68d93fe43e7","applyUrl":"https://jobs.lever.co/cyara/95db5ee2-686b-43e8-8503-d68d93fe43e7/apply"},{"additionalPlain":"Why you should join us: \nLooking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. \n \nWe're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. \nAt Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. \n \nBig opportunities. Real impact. Amazing people. That's the Cyara experience. \n \nCyara’s Diversity, Equity, Inclusive and Belonging Statement: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n \nCyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n \nAgencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.\n\n\n\n\n\n\n\n","additional":"\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
"},{"text":"Let's talk about your skills/expertise:","content":"\nBachelor’s degree in Computer Science, Information Technology, Business, or a related discipline.\n3+ years of experience in Professional Services, consulting, quality assurance, or software implementation roles, preferably within a SaaS or technology environment.\nHands-on experience with Quality Assurance practices, including test design, execution, and exposure to test automation across voice and/or digital channels.\nProven technical aptitude, including system configuration and basic integrations using REST APIs (JSON, webhooks).\nWorking knowledge of SaaS platforms, cloud technologies, and software implementation best practices.\nExperience delivering technical training, workshops, or enablement sessions to enterprise clients.\nStrong communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.\nSelf-motivated, detail-oriented, and eager to learn, with a strong customer-centric mindset and problem-solving approach.\nAbility to work effectively both independently and as part of a collaborative, fast-paced team.\n\n
"},{"text":"Preferred skills and experience","content":"\nStrong experience with Contact Centre and CCaaS platforms (e.g. Genesys Cloud, Amazon Connect, NICE inContact), with a solid understanding of contact centre operations and customer interaction flows.\nExposure to test automation frameworks and CI/CD practices.\nExperience with chatbot or conversational AI platforms (e.g. Dialogflow, Microsoft Bot Framework, IBM Watson, Amazon Lex).\nUnderstanding of chatbot testing approaches, NLP/NLU concepts, and conversation design best practices.\n"}],"text":"Associate Professional Services Consultant","country":"IN","workplaceType":"hybrid","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.
","salaryDescriptionPlain":"This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.\n","text":"Contracts Administrator","country":"US","workplaceType":"remote","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
Customer Success Manager
\n
We are seeking an exceptional Customer Success Manager to join our team. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.
\n
\n\n
Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle\nUnderstand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives\nAct as a program manager throughout the entire customer journey including professional services engagements\nUnderstand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology\nBuild adoption and value plans with customers to set a long-term vision for success and growth\nDeliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion\nAct as an escalation point when things are not going to plan\nOrganize and host regular client check-in meetings, onsite visits and Executive Business Reviews\nCoordinate and manage client special requests & projects\nIdentify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell\nTravel may be required from time to time\n\n"},{"text":"Let’s talk about your skills/expertise:","content":"\n\n
Consistently delivers excellent customer experience: 4+ years of experience in a Customer Success Role\nStrategic mindsight with experience managing large, multinational accounts\nCan have strategic conversations with and confident presenting to senior customer executives\nAble to act as a quarterback to leverage internal resources to deliver customer outcomes\nDemonstrated background in developing and managing commercial relationships\nProven track record of meeting and exceeding targets\nStrong technical acumen to add value to customer discussions and translate product strengths into business value\nStrong program management skills\nStrong analytical skills/ ability to identify patterns and spot trends\nPrevious experience working in a SaaS environment, or telecoms would be a distinct advantage\nKnowledge of testing, the software development lifecycle desirable\nBachelor's degree in a related discipline is desirable\n\n"},{"text":"You Are:","content":"\n\n
Organized\nProcess-driven\nShows initiative\nCustomer Focused\nArticulate and confident\nA communicator\nA problem solver\n\n"}],"text":"Customer Success Manager","country":"IN","workplaceType":"hybrid","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
Customer Success Manager
\n
We are seeking an exceptional Customer Success Manager to join our team. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.
\n
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
The Role
\n
\n\n
\n
This is a unique opportunity to join Cyara at an exciting stage of growth as Executive Assistant to the CEO. As a trusted partner to the CEO and Executive Leadership Team, you'll help ensure key priorities are aligned, decisions are executed, and the business operates effectively.
\n
\n
\n
You'll coordinate executive activities, manage critical communications, support strategic initiatives, and act as a central connector across the organization. As an extension of the CEO, you'll help drive follow-through, maintain momentum on important initiatives, and ensure leaders are prepared to make informed decisions.
\n
\n
\n
We're looking for a proactive, highly organized professional with strong business acumen, exceptional attention to detail, and the ability to build trusted relationships at all levels. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in helping leaders and teams perform at their best, we'd love to hear from you.\n
\n
\n
\n
\n
\n
\n
\n\n
Provides high-level administrative support to the CEO and as needed, the broader Executive Leadership Team (ELT), including calendar management, travel coordination, expense administration, meeting preparation, and note-taking. Ensures the CEO remains organized, well-prepared, and focused on key strategic priorities. \n
\nServes as an extension of the CEO, managing follow-ups, tracking action items from leadership meetings, and ensuring critical commitments and business objectives stay on track.
\n\n
\nDevelops and edits presentations, executive briefs, agendas, talking points, and other supporting materials to ensure leaders are well-prepared for key meetings and communications.
\n\n
\nSupports internal communications including organizational announcements, board-related materials, and other business-critical documentation.
\n\n
Supports the onboarding and integration of new executive leaders, helping them navigate the organization, build key relationships, and get operationally up to speed quickly.\n
Plans and coordinates company-wide events including All Hands meetings, executive offsites, leadership meetings, and strategic planning sessions. \n
Acts as a central coordination point across the leadership team, maintaining visibility into executive priorities and helping surface communication gaps or operational issues that need attention.\n
Partners with the executive team and department leaders on special projects, culture and engagement initiatives, and other business needs as they arise. \n\n
\n
\n
\n
\n\n
5+ years of experience providing direct administrative support to C-level executives, ideally in a high-growth, fast-paced, or distributed environment.\nExperience coordinating cross-functional projects and driving accountability across multiple stakeholders, with the ability to balance strategic thinking and strong attention to detail.\nStrong business acumen with a clear understanding of executive operations, organizational priorities, board relations, and how decisions get made at an executive leadership level.\nExperience planning and executing executive offsites, leadership meetings, All Hands events, and large-scale internal communications initiatives.\nDemonstrated ability to influence without authority and build trusted relationships across all levels of an organization.\nProven ability to handle sensitive and confidential information with discretion, sound judgment, and a high degree of professionalism.\nProactive and highly resourceful; anticipates needs, moves with urgency, and communicates clearly and confidently before and after key decisions.\nAdvanced proficiency with Microsoft 365 including Outlook, Teams, Excel, PowerPoint, and Word; comfortable facilitating virtual and hybrid meetings across platforms such as Teams and Zoom; able to work across global time zones and support remote executives effectively. \n\n\n
\n
This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.
\n
\n#LI-CP1
","salaryDescriptionPlain":"This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.\n \n#LI-CP1\n","text":"Executive Assistant","country":"US","workplaceType":"remote","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
The Role
\n
\n\n
\n
This is a unique opportunity to join Cyara at an exciting stage of growth as Executive Assistant to the CEO. As a trusted partner to the CEO and Executive Leadership Team, you'll help ensure key priorities are aligned, decisions are executed, and the business operates effectively.
\n
\n
\n
You'll coordinate executive activities, manage critical communications, support strategic initiatives, and act as a central connector across the organization. As an extension of the CEO, you'll help drive follow-through, maintain momentum on important initiatives, and ensure leaders are prepared to make informed decisions.
\n
\n
\n
We're looking for a proactive, highly organized professional with strong business acumen, exceptional attention to detail, and the ability to build trusted relationships at all levels. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in helping leaders and teams perform at their best, we'd love to hear from you.\n
\n
\n
\n
\n
\n
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
\n
\n
Cyara is seeking a General Manager, GTM (APAC) to lead and scale the region through its next phase of growth. Reporting to the Chief Revenue Officer and serving as a key member of the broader leadership team, this executive will be responsible for driving commercial performance across Australia, New Zealand, and key Asian markets while ensuring strong alignment with Cyara’s global strategy.
\n
\n
\n
This role carries broad responsibility for regional growth, customer retention, strategic partnerships, and organizational leadership. The General Manager will lead an existing regional team and will have the mandate and resources to build it further. The successful candidate will bring the ability to translate strategy into execution, build high performing teams, and create a disciplined operating environment that delivers sustainable and predictable results.
\n
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As Cyara continues to strengthen its position as the leader in customer experience assurance, the General Manager will play a critical role in expanding market presence, deepening customer relationships, and accelerating growth across the APAC region.
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Regional Strategy and Market Growth
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Establish a disciplined operating cadence that enables effective planning, forecasting, performance management, and resource allocation across the region.
\n \n\n
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Revenue Growth and Customer Retention
\n
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Own regional commercial performance, including new business acquisition, customer expansion, retention, and overall revenue growth.
\n \n\n
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Partner closely with Sales, Customer Success, Solutions Consulting, and Marketing leaders to drive pipeline generation, improve conversion rates, and strengthen customer outcomes.
\n \n\n
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Strategic Partnerships and Ecosystem Development
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\n- \n
Expand Cyara’s presence within the regional partner ecosystem, including Global Systems Integrators, cloud providers, and strategic technology partners.
\n \n\n
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Strengthen relationships across the broader CX, CCaaS, UCaaS, and conversational AI ecosystem to support Cyara’s strategic growth objectives.
\n \n\n
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Leadership and Organizational Development
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Lead and develop a high performing regional organization spanning Enterprise Sales, Customer Success, Solutions Consulting, and Strategic Alliances.
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Build leadership capability across the organization through coaching, succession planning, talent development, and effective performance management.
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Global Leadership Contribution
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Provide market intelligence, customer insights, competitive analysis, and regional perspectives that help inform corporate strategy, product direction, and investment priorities.
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Partner closely with Product, Marketing, Finance, Operations, and other global functions to ensure alignment and execution across the business.
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Success in this role will include:
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The ideal candidate will bring:
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\n- \n
Proven experience leading enterprise go-to-market organizations, including 7 or more years in senior sales or commercial leadership roles within enterprise software, SaaS, or technology companies, with responsibility for regional growth, strategic partnerships, and executive customer engagement
\n \n\n
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Familiarity with customer experience, contact center technologies, conversational AI, testing, DevOps, or adjacent enterprise software markets is preferred.
\n \n\n
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Leadership Characteristics
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The successful candidate will be:
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An effective communicator capable of influencing senior stakeholders, customers, partners, and employees.
\n \n\n
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Enterprise CX transformation and AI adoption are accelerating across APAC, and Cyara is uniquely positioned to lead that shift as the category leader in AI powered CX assurance. This General Manager will be the person who makes it happen in the region.
\n
\n
\n
This leader will be responsible for accelerating regional performance, strengthening customer outcomes, expanding strategic partnerships, and building an organization capable of delivering predictable, scalable growth. The General Manager will have a direct impact on Cyara’s ability to achieve its global ambitions and further establish its leadership position in customer experience assurance.
\n
\n
\n
Cyara offers a competitive executive compensation package including base salary, variable compensation, and equity participation. Further details will be shared during the process.
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
\n
\n
Cyara is seeking a General Manager, GTM (APAC) to lead and scale the region through its next phase of growth. Reporting to the Chief Revenue Officer and serving as a key member of the broader leadership team, this executive will be responsible for driving commercial performance across Australia, New Zealand, and key Asian markets while ensuring strong alignment with Cyara’s global strategy.
\n
\n
\n
This role carries broad responsibility for regional growth, customer retention, strategic partnerships, and organizational leadership. The General Manager will lead an existing regional team and will have the mandate and resources to build it further. The successful candidate will bring the ability to translate strategy into execution, build high performing teams, and create a disciplined operating environment that delivers sustainable and predictable results.
\n
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As Cyara continues to strengthen its position as the leader in customer experience assurance, the General Manager will play a critical role in expanding market presence, deepening customer relationships, and accelerating growth across the APAC region.
\n
\n
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
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\n
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\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
\n- Act as the 1st line of IT support within the company and be flexible for rotational shifts.
\n- Support Cyara’s staff across the globe.
\n- Troubleshoot and support wireless and wired networks.
\n- Windows OS (Operating System) 10/11 and MAC OS X troubleshooting.
\n- Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software, and network issues.
\n- Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
\n- Stay updated with the latest industry trends, technologies, and best practices to enhance knowledge and improve support services.
\n- Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
\n- Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
\n- Support inventory tracking and asset management activities.
\n- Ensure compliance with IT security and operational policies.
\n- Assist in onboarding new employees with IT setup and orientation.
\n- Share knowledge and find ways to achieve high levels of learning through hackathons, seminars and conferences.
\n- Envolve the working environment that currently embraces continuous learning and cross functional teams.
\n- Document procedures and solutions, and constantly maintain and improve the knowledge base, both for internal IT use and for Cyara employees.
\n\n
\n
\n- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).
\n\n\n- 5 years of experience with 3 years’ experience in IT support or a helpdesk environment.
\n- Strong knowledge of Windows and macOS environments.
\n- Familiarity with productivity tools like Microsoft 365 or Google Workspace.
\n- Basic understanding of networking concepts (Wi-Fi, LAN, VPN, etc.).
\n- Excellent communication and customer service skills.
\n- Ability to troubleshoot and resolve common technical issues efficiently.
\n- Willingness to learn and grow in a fast-paced environment.
\n\n\n- Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc.)
\n- MDM knowledge (Intune preferred)
\n- Provision and deprovision of new user computers and accounts
\n- Basic knowledge about Incident management, service requests and Change process.
\n- Knowledge about IT security.
\n- Ability to explain problems and solutions to non-technical users
\n- Ability to work independently and prioritize tasks in a fast-paced environment, while maintaining attention to detail.
\n- Excellent problem-solving and analytical skills, with the ability to think logically and approach issues systematically.
\n- Aligned with Cyara Value
\n\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
We are looking for a Cyara Monitoring Support Specialist to join our growing team in Hyderabad. In this role, you will support Cyara’s enterprise customers by proactively monitoring automated tests, investigating failures, and identifying root causes in a timely and accurate manner.
\nYou will follow established Standard Operating Procedures (SOPs) to communicate findings, escalate issues when required, and help prevent service disruptions and outages. This role plays a critical part in maintaining the reliability and availability of Cyara’s services.
\nIf you are eager to learn, have strong technical aptitude, and bring experience in customer support or operations, we would love to hear from you.
\nThe team operates 24/7, and this role requires shift work, including day, night, and weekend shifts as needed.
","id":"99f77b26-43b6-4395-a84c-56dab0d23fe3","lists":[{"text":"The Role Responsibilities:","content":"\n\nEnsure uninterrupted operation of the Voice Assure solution worldwide by accurately processing test calls using internal tools
\n\n\nFollow internal SOPs to gather information and determine the issue by evaluating and analyzing symptoms for accurate processing test calls using internal software
\n\n\nIdentify and escalate priority issues
\n\n\nUse our ticket tracking system to work on internal issues: research, troubleshooting and identifying solutions to product, software, network and hardware issues.
\n\n\nManage internal and customer-facing communication in the event of outages or incidents, and keep all parties updated on progress
\n\n\nFollow internal SOPs to collect information about the state of Cyara’s infrastructure components; track, record and refill balances when required
\n\n"},{"text":"Role requirements: ","content":"\n\nFluent in English, both written and verbal
\n\n\n2+ years of proven customer service experience or customer-facing technical support experience
\n\n\nDemonstrate the ability to follow through with tasks to close
\n\n\nDemonstrated ability to work on multiple work streams simultaneously
\n\n\nYou should be organized, meticulous, a communicator with a “can-do attitude”
\n\n\nKnowledge of IP network fundamentals
\n\n\nUnderstanding of telephony, VoIP (SIP), and IVR
\n\n\nExcellent Analytical and Troubleshooting skills
\n\nWillingness to learn\n"},{"text":"Nice To Have:","content":"\n\nEnd-user experience with CRM systems would be advantageous
\n\n\nKnowledge of VoIP/SIP and ISDN basics
\n\n"}],"text":"Monitoring Support Specialist","country":"IN","workplaceType":"hybrid","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
We are looking for a Cyara Monitoring Support Specialist to join our growing team in Hyderabad. In this role, you will support Cyara’s enterprise customers by proactively monitoring automated tests, investigating failures, and identifying root causes in a timely and accurate manner.
\nYou will follow established Standard Operating Procedures (SOPs) to communicate findings, escalate issues when required, and help prevent service disruptions and outages. This role plays a critical part in maintaining the reliability and availability of Cyara’s services.
\nIf you are eager to learn, have strong technical aptitude, and bring experience in customer support or operations, we would love to hear from you.
\nThe team operates 24/7, and this role requires shift work, including day, night, and weekend shifts as needed.
","descriptionBodyPlain":"We are looking for a Cyara Monitoring Support Specialist to join our growing team in Hyderabad. In this role, you will support Cyara’s enterprise customers by proactively monitoring automated tests, investigating failures, and identifying root causes in a timely and accurate manner.\nYou will follow established Standard Operating Procedures (SOPs) to communicate findings, escalate issues when required, and help prevent service disruptions and outages. This role plays a critical part in maintaining the reliability and availability of Cyara’s services.\nIf you are eager to learn, have strong technical aptitude, and bring experience in customer support or operations, we would love to hear from you.\nThe team operates 24/7, and this role requires shift work, including day, night, and weekend shifts as needed.\n","hostedUrl":"https://jobs.lever.co/cyara/99f77b26-43b6-4395-a84c-56dab0d23fe3","applyUrl":"https://jobs.lever.co/cyara/99f77b26-43b6-4395-a84c-56dab0d23fe3/apply"},{"additionalPlain":"Why you should join us: \nLooking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. \n \nWe're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. \nAt Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. \n \nBig opportunities. Real impact. Amazing people. That's the Cyara experience. \n \nCyara’s Diversity, Equity, Inclusive and Belonging Statement: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n \nCyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n \nAgencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.\n\n\n\n\n\n\n\n","additional":"\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
About the Role
\n
\n\n
We are seeking an experienced Revenue Operations Manager to own and scale our GTM technology infrastructure and Deal Operations function. This is a strategic leadership role focused on direction-setting, roadmap ownership, and cross-functional alignment — not day-to-day system administration. The ideal candidate is a seasoned operator who has led complex CRM and CPQ implementations, knows how to direct and get the best out of technical teams, and has partnered closely with sales leadership to drive revenue efficiency. Day-to-day Salesforce administration, development, and system maintenance is carried out by two dedicated SFDC Administrators/Developers who report into this role.
\n
\n
\n
Reporting directly to the VP, Revenue Operations, this role manages a team of two Salesforce Administrators/Developers and one Deal Desk Analyst and sits within the broader GTM leadership team.
\n
\n
The preferred candidate for this role will reside in the Eastern or Central time zone.
\n
\n
GTM Technology Stack Ownership
\n\nOwn the end-to-end GTM technology stack strategy and roadmap, with Salesforce as the system of record, ensuring data integrity, scalability, and adoption across sales and revenue teams\nLead complex Salesforce implementations and ongoing system enhancements by directing and partnering with your team of SFDC Admins/Developers — setting priorities, reviewing solutions, and ensuring delivery quality\nOwn the implementation strategy and optimization of CPQ (Configure, Price, Quote) systems, directing the team on configuration, rules, and workflows to support accurate and efficient deal structuring\nDrive integration strategy across GTM platforms to ensure seamless data flow and a unified view of the customer journey and pipeline \nEvaluate and manage the broader GTM tech stack, including data enrichment, sales engagement, and revenue intelligence tools, ensuring fit-for-purpose tooling at each stage of the funnel \nPartner with IT and business systems teams to manage vendor relationships, licensing, security compliance, and technology roadmap planning \n\n
\nManagement & Leadership
\n\n
\n\n
Directly manage, develop, and mentor a team of two Salesforce Administrators/Developers and one Deal Desk Analyst, setting clear goals and fostering a high-performance culture\n
Act as a cross-functional connector between sales, finance, legal, and customer success to align on shared revenue goals and operational priorities\n
Build team capability through structured onboarding, coaching, and ongoing professional development\n
Define team workflows, prioritization frameworks, and project delivery standards to ensure reliable execution across system projects and deal support \n\n
Deal Desk & Deal Operations
\n
\n
\n
\n\n
Provide oversight and direction for the Deal Desk function, ensuring fast, consistent, and commercially sound deal structuring and approval processes\n
Maintain deep fluency in deal execution processes, including non-standard deal terms, pricing exceptions, discounting governance, and contract review workflows\n
Work closely with sales and finance leadership to manage approval hierarchies, escalation paths, and commercial policy guardrails\n
Use deal data and patterns to identify risk, flag bottlenecks, and continuously refine pricing strategy and commercial policy\n
Serve as an escalation point for complex or time-sensitive deals, providing pragmatic guidance that balances commercial flexibility with business governance \n\n
Project Management & RevOps Sprints
\n
\n
\n\n
Own the planning and execution of RevOps enhancement and optimization sprints, managing scope, timelines, priorities, and stakeholder communication from kickoff through delivery\n
Maintain and groom a RevOps project backlog, working with sales, finance, and systems stakeholders to capture requirements, sequence work, and ensure the highest-impact initiatives are resourced and moving\n
Run structured sprint cycles with the SFDC Admin/Developer team, applying agile or agile-adjacent methodologies to deliver iterative system improvements predictably and at pace\n
Translate business requirements from revenue stakeholders into clear, well-scoped technical briefs and project plans for the engineering team\n
Track and communicate sprint progress, blockers, and outcomes to senior leadership, ensuring visibility and alignment on delivery status across the RevOps roadmap \n\n
Optimization & Reporting
\n
\n
\n\n
Continuously assess and improve revenue processes across the lead-to-cash cycle, identifying and eliminating friction that slows deal velocity or creates revenue leakage \nDefine and maintain a reporting framework that gives leadership clear, timely visibility into pipeline health, forecast accuracy, CPQ usage, and GTM performance \nSupport strategic initiatives including market expansion, product launches, and acquisition integration from a systems and operations perspective \nDevelop and present operational performance reporting for senior leadership and, where required, board-level audiences \n\n\n
\n
\n
\n
\n
\n
\n
\n
Required
\n\n
\n
\n\n
Bachelor’s degree in business, mathematics, computer science, or a related field\n
5+ years of experience owning a GTM technology stack, with strong Salesforce fluency (configuration, data model, reporting, and integrations) and the ability to provide technical direction to SFDC Admins/Developers without doing the hands-on admin work yourself\n
Demonstrated experience leading complex Salesforce implementations and system migrations from scoping through go-live\n
Hands-on experience leading CPQ implementations (e.g., Salesforce CPQ/Revenue Cloud, Conga, DealHub), with enough technical depth to direct and quality-check the work of SFDC Admins/Developers\n
Proven people management experience, including managing technical team members such as Salesforce Administrators or Developers\n
Strong command of deal execution processes, including non-standard deal structuring, pricing governance, and contract workflows\n
Ability to translate complex technical and commercial requirements into scalable systems and processes\n
Strong analytical skills with experience building reporting frameworks and presenting insights to senior leadership\n
Demonstrated project management skills, including running structured sprints or iterative delivery cycles with technical teams; experience with agile or agile-adjacent methodologies is a plus \n\n
Preferred
\n
\n
\n\n
Experience in a B2B SaaS or high-growth software environment\n
Familiarity with data enrichment, sales engagement, or revenue intelligence tools (e.g., ZoomInfo, Outreach, Gong, Clari)\n
Experience with acquisition integration from a systems and operations standpoint\n
Comfort operating in a fast-paced, private equity-backed environment\n
Strong communicator who can translate complex technical and operational topics for both technical and non-technical audiences \n\n
\n
If you are a systems-minded operator who thrives at the intersection of technology, process, and commercial execution — and you want to build and lead the systems that power a scaling revenue organization — we would love to hear from you.
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
About the Role
\n
\n\n
We are seeking an experienced Revenue Operations Manager to own and scale our GTM technology infrastructure and Deal Operations function. This is a strategic leadership role focused on direction-setting, roadmap ownership, and cross-functional alignment — not day-to-day system administration. The ideal candidate is a seasoned operator who has led complex CRM and CPQ implementations, knows how to direct and get the best out of technical teams, and has partnered closely with sales leadership to drive revenue efficiency. Day-to-day Salesforce administration, development, and system maintenance is carried out by two dedicated SFDC Administrators/Developers who report into this role.
\n
\n
\n
Reporting directly to the VP, Revenue Operations, this role manages a team of two Salesforce Administrators/Developers and one Deal Desk Analyst and sits within the broader GTM leadership team.
\n
\n
The preferred candidate for this role will reside in the Eastern or Central time zone.
\n
\n
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
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Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
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As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
As a Sales Development Rep (SDR) at Cyara you will be the forefront of our growth engine, driving outbound prospecting initiatives to identify and engage potential clients. Your role is pivotal in aligning our solutions with the needs of enterprises worldwide.
","id":"71ce1386-9a26-47c9-9f4e-37c856e224e7","lists":[{"text":" You will be responsible for:","content":"\nConducting targeted outbound prospecting activities to identify and engage potential customers.\nUtilizing various communication channels, including phone calls, emails, and social media, to reach out to prospects.\nQualifying leads based on established criteria to ensure alignment with the company's target customer profile. Gathering and documenting relevant information about prospects to facilitate smooth handoff to the sales team.\nParticipating in and contributing to sales campaigns and promotions to drive lead generation. Collaborating with marketing to align outbound efforts with overall company goals.\nEffectively communicating the value proposition of our products/services to prospects. Following up on inbound leads promptly and nurture leads through the sales funnel.\nMaintaining accurate and up-to-date records of prospect interactions in the Customer Relationship Management (CRM) system. Ensuring data integrity and providing regular reports on prospecting activities.\nWorking closely with the sales team to coordinate and facilitate the transition of qualified leads. Collaborating with marketing to provide feedback on lead quality and campaign effectiveness.\nBecome part of the sales motion with the sales team to ensure increased closed rates on SQL’s\nStaying informed about industry trends, product features, and competitive landscape. Participating in ongoing training and development to enhance sales skills and product knowledge.\n"},{"text":" Let’s talk about your skills/expertise:","content":"\nHighly motivated individual with a strong desire to be in sales and have previous experience in an outbound technical sales role\nNot afraid of cold calling\nEager for coaching and have a passion for developing your sales skills\nEngaging in your communication and possessing strong storytelling abilities.\nCapable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services\nCollaborative Team Player with a respectful demeanor and a drive for a collective victory\nDriven by purpose and by winning with a team-first attitude.\nFlexibility to work outside traditional business hours, including early mornings and/or evenings to accommodate international time zones\n"}],"salaryRange":{"min":70000,"max":90000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.
","salaryDescriptionPlain":"This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.\n","text":"Sales Development Representative","country":"US","workplaceType":"remote","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
As a Sales Development Rep (SDR) at Cyara you will be the forefront of our growth engine, driving outbound prospecting initiatives to identify and engage potential clients. Your role is pivotal in aligning our solutions with the needs of enterprises worldwide.
","descriptionBodyPlain":"As a Sales Development Rep (SDR) at Cyara you will be the forefront of our growth engine, driving outbound prospecting initiatives to identify and engage potential clients. Your role is pivotal in aligning our solutions with the needs of enterprises worldwide.\n","hostedUrl":"https://jobs.lever.co/cyara/71ce1386-9a26-47c9-9f4e-37c856e224e7","applyUrl":"https://jobs.lever.co/cyara/71ce1386-9a26-47c9-9f4e-37c856e224e7/apply"},{"additionalPlain":"Why you should join us: \nLooking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. \n \nWe're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. \nAt Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. \n \nBig opportunities. Real impact. Amazing people. That's the Cyara experience. \n \nCyara’s Diversity, Equity, Inclusive and Belonging Statement: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n \nCyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n \nAgencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.\n\n\n\n\n\n\n\n","additional":"\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
You're a fit for our Sr. Enterprise Account Executive role if you've blown away sales goals at a previous role, and are looking for an entrepreneurial sales environment. Ideally, you are a creative problem solver, looking to quickly digest Cyara’s product suite, and help build a world class organization. Experience in the B2C CCaaS space is a BIG bonus. You must be comfortable navigating complex and consultative sales processes (Fortune 500-1000 companies), handling deal sizes averaging $150K-$1M. This is an opportunity to have an immediate impact: Come build with us!
","id":"76c8a2a0-7f5f-439e-99ed-c09db7cac960","lists":[{"text":"Let's talk about the role and responsibilities:","content":"\nLet’s get this one out the way immediately – hit your quota!\nDevelop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Strategic Account Planning, and Close/Win Planning.\nPossess experience selling into your applicable region having understanding of the ICP and buyer personas within that region. \nAct as a trusted advisor to clients, offering insights, recommendations, and solutions that address their specific business challenges and objectives. Create demand!\nRegularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives.\nRecognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed.\nQuickly become knowledgeable on the Company’s product with an ability to demonstrate it in alignment with a prospect’s pain points.\nAssess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast.\nAddress competitor advantages raised by buyers and successfully sell against competitors.\nExecute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities.\nPossess a deep understanding of the value provided by Cyara solutions and services, emphasizing its competitive advantages.\nRecognize negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes.\nAppropriately leverage discounts and promotions as economic levers during negotiations.\nDemonstrate the ability to overcome obstacles and secure contract agreements and purchase orders.\n"},{"text":"Let’s talk about your skills/expertise:","content":"\n8+ years of proven SaaS sales experience.\nStrongly preferred: Candidates with experience in UCaaS, CCaaS, or adjacent industries such as telecommunications, customer experience platforms, or contact center technologies.\nProfessional demeanor with a positive attitude, focusing on problem-solving and \"How can I\" rather than dwelling on challenges.\nDemonstrated experience in consultative selling, solution-based selling, and complex sales cycles.\nExperience selling at the \"C\" level.\nCollaboration with colleagues globally, proactively contributing to the success of both your immediate team and the larger organization.\nEfficiently manage your time and calendar to ensure the completion of essential tasks and responsibilities.\nSolid technical acumen in order to add value to customer discussions and translate product strengths into business benefits.\nStrategic thinker with a results-oriented mindset and a passion for driving customer success and satisfaction.\nSelf-motivated and proactive with a sense of urgency and a commitment to excellence.\nExcellent communication, presentation, and negotiation skills, with the ability to influence and persuade at all levels of an organization.\nProficient in CRM tools, ie. Hubspot, Salesforce or other.\n"}],"salaryRange":{"min":240000,"max":300000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.
","salaryDescriptionPlain":"This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.\n","text":"Senior Enterprise Account Executive","country":"US","workplaceType":"remote","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
You're a fit for our Sr. Enterprise Account Executive role if you've blown away sales goals at a previous role, and are looking for an entrepreneurial sales environment. Ideally, you are a creative problem solver, looking to quickly digest Cyara’s product suite, and help build a world class organization. Experience in the B2C CCaaS space is a BIG bonus. You must be comfortable navigating complex and consultative sales processes (Fortune 500-1000 companies), handling deal sizes averaging $150K-$1M. This is an opportunity to have an immediate impact: Come build with us!
","descriptionBodyPlain":"You're a fit for our Sr. Enterprise Account Executive role if you've blown away sales goals at a previous role, and are looking for an entrepreneurial sales environment. Ideally, you are a creative problem solver, looking to quickly digest Cyara’s product suite, and help build a world class organization. Experience in the B2C CCaaS space is a BIG bonus. You must be comfortable navigating complex and consultative sales processes (Fortune 500-1000 companies), handling deal sizes averaging $150K-$1M. This is an opportunity to have an immediate impact: Come build with us!\n","hostedUrl":"https://jobs.lever.co/cyara/76c8a2a0-7f5f-439e-99ed-c09db7cac960","applyUrl":"https://jobs.lever.co/cyara/76c8a2a0-7f5f-439e-99ed-c09db7cac960/apply"},{"additionalPlain":"Why you should join us: \nLooking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. \n \nWe're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. \nAt Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. \n \nBig opportunities. Real impact. Amazing people. That's the Cyara experience. \n \nCyara’s Diversity, Equity, Inclusive and Belonging Statement: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n \nCyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n \nAgencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.\n\n\n\n\n\n\n\n","additional":"\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
Cyara’s UX Team is looking for a Senior User Experience / User Interface Designer who is passionate about user experience (UX) and the process of realizing the best possible UX for the Cyara Automated Customer Experience (CX) Assurance Platform. You’ll join an Agile product development process and work with cross-functional teams to design, build, document and roll-out products that execute the company’s strategy to further expand its market, and remain trusted thought leaders for our clients.
","id":"554f9f0f-1eff-4b27-8e19-08da623c6dd0","lists":[{"text":"Let's talk about the role and responsibilities:","content":"\nContribute to all aspects of defining the user experience of Cyara’s products. This includes identifying user needs through research and interviews, as well as creating, producing and testing wireframes, user stories, user journeys, mock-ups, and usability requirements. \nValidate and refine design solutions through user testing methods, then interpret and translate quantitative and qualitative insights into high quality user experiences.\nIdentify, advocate for, drive and own design-driven projects and initiatives that elevate product usability and visual design.\nProven ability to present your designs to cross-functional teams and external stakeholders, clearly articulating design decisions and incorporating feedback into revised iterations.\nCollaborate effectively with non-design stakeholders, promoting design thinking and processes to the wider teams or organization.\nPartner with product managers, developers, and architects to understand business goals and translate them into user-centered design solutions.\nRemain current on UX/UI best practices, tools and methodologies, and proactively suggest improvements to design processes and team workflows.\nEnsure designs meet the latest relevant accessibility standards by incorporating inclusive design principles, collaborating with developers to implement accessible components, and proactively testing designs for usability across a diverse range of users.\nThrive in an autonomous, remote-friendly environment where communication and collaboration are frequently asynchronous and in writing.\nChampion the value of great UX within Cyara, applying a user-centered approach to strategic and tactical UX decisions.\nUse, contribute to, and evolve Cyara design system and brand guidelines to ensure visual and functional consistency across all user-facing touchpoints.\n"},{"text":"Let’s talk about your skills/expertise:","content":"\nBachelor’s Degree in Design, Computer Science or related discipline or equivalent\nMin 5 years of industry experience\nProficiency with design and prototyping tools (Figma, Adobe XD, or similar) and UX/UI processes and fundamentals\nExperience creating wireframes, mock-ups, and interactive prototypes.\nWorking knowledge of CSS, HTML, and JavaScript.\nExcellent communication, presentation, interpersonal and analytical skills including the ability to communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization\nPortfolio of design projects.\n"},{"text":"Nice to have (...or you are keen to learn):","content":"\nExperience with Storybook.\nExperience with B2B products.\nExperience contributing to and/or maintaining a front-end design system or style guide.\nExperience with agile development methodologies.\nExperience with accessibility design and guidelines.\nExperience with React and Angular\n"}],"text":"Senior UI/UX Designer","country":"IN","workplaceType":"hybrid","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
Cyara’s UX Team is looking for a Senior User Experience / User Interface Designer who is passionate about user experience (UX) and the process of realizing the best possible UX for the Cyara Automated Customer Experience (CX) Assurance Platform. You’ll join an Agile product development process and work with cross-functional teams to design, build, document and roll-out products that execute the company’s strategy to further expand its market, and remain trusted thought leaders for our clients.
","descriptionBodyPlain":"Cyara’s UX Team is looking for a Senior User Experience / User Interface Designer who is passionate about user experience (UX) and the process of realizing the best possible UX for the Cyara Automated Customer Experience (CX) Assurance Platform. You’ll join an Agile product development process and work with cross-functional teams to design, build, document and roll-out products that execute the company’s strategy to further expand its market, and remain trusted thought leaders for our clients.\n","hostedUrl":"https://jobs.lever.co/cyara/554f9f0f-1eff-4b27-8e19-08da623c6dd0","applyUrl":"https://jobs.lever.co/cyara/554f9f0f-1eff-4b27-8e19-08da623c6dd0/apply"},{"additionalPlain":"Why you should join us: \nLooking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. \n \nWe're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. \nAt Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. \n \nBig opportunities. Real impact. Amazing people. That's the Cyara experience. \n \nCyara’s Diversity, Equity, Inclusive and Belonging Statement: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n \nCyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n \nAgencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.\n\n\n\n\n\n\n\n","additional":"\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
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As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
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Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
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Job Function Description:
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As a Senior Software Engineer on the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.
\n
\n
\n- Innovative Software Development: Utilize cutting-edge software development tools to drive innovation, efficiency, and quality in front-end development.
\n- Problem Solving and UX Delivery: Address challenging problems to deliver impactful UX solutions quickly, efficiently, and with high quality.
\n- Scalable Systems Architecture: Contribute to the evolution of systems architecture, ensuring scalability with the growing demands of the business.
\n- Collaborative Cross-Functional Work: Share knowledge and communicate effectively (both verbally and in writing) across the organization to align front-end development with overall business objectives.
\n- Problem Identification and Resolution: Analyze, identify, and address problems or bugs to ensure a seamless and error-free user interface.
\n- Active Participation in Agile Processes: Engage actively in Agile team meetings, contributing to iterative development processes and adhering to best practices.
\n- Mentorship and Reviews: Support engineers in their development through mentorship and code reviews, ensuring adherence to best practices.
\n- Quality Assurance: Ensure the delivery of high-quality solutions that meet customer expectations and business requirements.
\n\n
\n
Back-End
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\n- Strong experience of 7 years in programming skills C# and .NET framework with high performance backend services development.
\n- Advanced skills in designing and optimizing multithreaded and parallel processing systems.
\n- Experience in near real time processing of data using Event Driven systems like Kafka, RabbitMQ, SNS etc
\n- In-depth knowledge of memory optimization and management techniques.
\n- Good understanding of microservices architecture and experience in developing microservices.
\n- Familiarity with AWS cloud computing services and basic infrastructure management.
\n- Advanced debugging skills to resolve highly complex issues.
\n- Expertise in network performance optimization and troubleshooting.
\n- Experience with version control systems like Git and basic knowledge of CI/CD pipelines.
\n- Ability to work independently and as part of a team to develop high-quality backend solutions.
\n\n
\nDeployment
\n\n- Experience with Terraform for defining and provisioning cloud infrastructure through code.
\n- Experience with AWS services such as Fargate, Kubernetes, S3, RDS, KMS, Lambda, and EventBridge.
\n- Skilled in working with CI/CD pipelines using Buildkite, TeamCity, and Jenkins.
\n\n
\nSecurity
\n\n- Advanced understanding of web security principles and best practices, with solid experience in implementing security measures.
\n- Proficiency in protecting against common vulnerabilities such as SQL injection and XSS attacks, with a focus on maintaining robust security.
\n- Strong skills in optimizing code, queries, and server configurations for improved performance and scalability.
\n- Ability to mentor junior engineers on security practices and performance optimization techniques, and contribute to team-wide security strategies.
\n\n
\n
\n
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As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
Job Function Description:
\n
As a Senior Software Engineer on the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.
\n
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
","categories":{"commitment":"Hybrid","location":"Hyderabad","team":"Product","allLocations":["Hyderabad"]},"createdAt":1776701558880,"descriptionPlain":"Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com\n\nCyara’s Values: \nAt Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n\nCyara’s Diversity, Equity, Inclusive and Belonging: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n\n\nRole Overview\nThe AI Product Manager will own the strategy, roadmap, and execution of AI-driven testing and assurance capabilities, with a strong focus on conversational AI systems (voice and chat bots), agentic workflows, and AI evaluation frameworks.\nThis role focuses on translating complex, real-world challenges in AI-driven customer interactions into scalable, market-leading solutions that help enterprises validate autonomous AI behavior, ensure trust, and optimize performance at scale.\nYou will act as a product leader, customer advocate, and cross-functional collaborator, driving measurable outcomes while advancing Cyara’s agentic CX assurance platform vision.\n","description":"Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.
Interested to find out more about us? Check out:
www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
Role Overview
\n
The AI Product Manager will own the strategy, roadmap, and execution of AI-driven testing and assurance capabilities, with a strong focus on conversational AI systems (voice and chat bots), agentic workflows, and AI evaluation frameworks.
\n
This role focuses on translating complex, real-world challenges in AI-driven customer interactions into scalable, market-leading solutions that help enterprises validate autonomous AI behavior, ensure trust, and optimize performance at scale.
\n
You will act as a product leader, customer advocate, and cross-functional collaborator, driving measurable outcomes while advancing Cyara’s agentic CX assurance platform vision.
\n
\n
Product Strategy and Vision
\n
Define and evolve the product strategy aligned with Cyara’s agentic platform vision
\n
Develop and maintain a clear, outcome-driven roadmap
\n
Continuously assess market trends in LLMs, conversational AI, and autonomous agents, identifying opportunities to differentiate
\n
Customer and Market Leadership
\n
Engage directly with customers building AI voice and chat bots to understand real-world challenges in testing, scaling, and trust
\n
Act as the voice of the customer, translating issues like:
Silent failures in conversations
Multi-turn breakdowns
Performance at scale (e.g., thousands of concurrent calls)into actionable product requirements
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Partner with sales, pre-sales, and customer success teams in strategic engagements and demos
\n
Product Delivery and Execution
\n
Own the end-to-end product lifecycle from problem definition through delivery and iteration
\n
Collaborate closely with engineering, AI/ML, and architecture teams to build agentic testing/monitoring features
\n
Drive backlog prioritization
\n
Go-to-Market and Enablement
\n
Enable sales and marketing teams with clear positioning
\n
Support product launches, demos, and customer-facing narratives
\n
Partner with enablement teams to ensure adoption of new AI capabilities
\n
\n
\n- 5–10 years of product management experience, ideally in AI, developer platforms, or SaaS products
\n- Hands-on experience with conversational AI and/or CCaaS platforms
\n- Strong understanding of LLM-based systems, prompt orchestration, and agent workflows preferred
\n- Experience with testing frameworks, QA systems, or developer tooling preferred
\n- Ability to operate in fast-paced, ambiguous environments and drive clarity
\n- Strong communication skills with the ability to influence cross-functional teams
\n\n
\n
\n- Mission with impact – Help enterprises build AI systems customers can trust
\n- Category leadership – Define the emerging space of Agentic CX assurance
\n- Real product ownership – Build foundational capabilities for AI testing and trust
\n- Cutting-edge problem space – Work at the intersection of AI, CX, and large-scale systems
\n- Room to grow – Shape not just products, but the future of AI assurance
\n\n
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.
Interested to find out more about us? Check out:
www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
","openingPlain":"Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com\n\nCyara’s Values: \nAt Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n\nCyara’s Diversity, Equity, Inclusive and Belonging: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n","descriptionBody":"\n
Role Overview
\n
The AI Product Manager will own the strategy, roadmap, and execution of AI-driven testing and assurance capabilities, with a strong focus on conversational AI systems (voice and chat bots), agentic workflows, and AI evaluation frameworks.
\n
This role focuses on translating complex, real-world challenges in AI-driven customer interactions into scalable, market-leading solutions that help enterprises validate autonomous AI behavior, ensure trust, and optimize performance at scale.
\n
You will act as a product leader, customer advocate, and cross-functional collaborator, driving measurable outcomes while advancing Cyara’s agentic CX assurance platform vision.
\n
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
","categories":{"commitment":"Hybrid","location":"Hyderabad","team":"Customer Success","allLocations":["Hyderabad"]},"createdAt":1773835691197,"descriptionPlain":"Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com\n\nCyara’s Values: \nAt Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n\nCyara’s Diversity, Equity, Inclusive and Belonging: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n\n\nSr. Customer Success Manager\nWe are seeking an exceptional Sr. Customer Success Manager to join our team, preferably based on the West Coast or Pacific Time. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.\n","description":"Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.
Interested to find out more about us? Check out:
www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Sr. Customer Success Manager
\nWe are seeking an exceptional Sr. Customer Success Manager to join our team, preferably based on the West Coast or Pacific Time. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.
","id":"5e93ac54-3609-4749-8fd5-809a45a88b7a","lists":[{"text":"Let's talk about the role and responsibilities:","content":"\n\n
Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle\nUnderstand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives\nNegotiate long-term renewals with keen attention to detail and with secured revenue uplift\nAct as a program manager throughout the entire customer journey including professional services engagements\nUnderstand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology\nBuild adoption and value plans with customers to set a long-term vision for success and growth\nDeliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion\nAct as an escalation point when things are not going to plan\nOrganize and host regular customer check-in meetings, onsite visits and Executive Business Reviews\nCoordinate and manage customer special requests & projects\nServe as a technical bridge between stakeholders at all levels, translating complex product capabilities into strategic value for customer functional heads/ decision makers while providing hands-on technical guidance to end users and implementation teams\nIdentify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell\nTravel may be required from time to time\n\n"},{"text":"Let’s talk about your skills/expertise:","content":"\n\n
Consistently delivers excellent customer experience: 5+ years of experience in a Customer Success Role\nStrategic mindsight with experience managing large midmarket and enterprise accounts. Able to capture Customer desired outcomes and translate into operational deliverables with tangible success metrics.\nAble to define Value with appropriate KPIs and can capture in a success plan with owners and timelines so that tangible value is delivered.\nAble to prepare and deliver business reviews to articulate value and build relationships. Adept at articulating value realized to customer senior management.\nAbility to take ownership to leverage internal resources to deliver customer outcomes, remove roadblocks, and continually amplify value.\nDemonstrated background in developing and managing relationships with internal sales teams and other stakeholder teams as required, e.g. professional services, product.\nResults focused and able to start with the end in mind (renewals) and work backward to ensure the correct trajectory for success.\nComfortable with technical and operations conversations as it relates to our customer’s use cases and our products and services to add value to customer.\nStrong program management skills\nStrong analytical skills/ ability to identify patterns and spot trends\nPrevious experience working in a SaaS environment, or telecoms would be a distinct advantage\nKnowledge of testing, the software development lifecycle desirable\nBachelor's degree in a related discipline is desirable\n\n"},{"text":"You Are:","content":"\n\n
Organized\nProcess-driven\nShows initiative\nCustomer Focused\nArticulate and confident\nA communicator\nA problem solver\n\n"}],"text":"Sr. Customer Success Manager","country":"IN","workplaceType":"hybrid","opening":"Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.
Interested to find out more about us? Check out:
www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
","openingPlain":"Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com\n\nCyara’s Values: \nAt Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n\nCyara’s Diversity, Equity, Inclusive and Belonging: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n","descriptionBody":"Sr. Customer Success Manager
\nWe are seeking an exceptional Sr. Customer Success Manager to join our team, preferably based on the West Coast or Pacific Time. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.
","descriptionBodyPlain":"Sr. Customer Success Manager\nWe are seeking an exceptional Sr. Customer Success Manager to join our team, preferably based on the West Coast or Pacific Time. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.\n","hostedUrl":"https://jobs.lever.co/cyara/5e93ac54-3609-4749-8fd5-809a45a88b7a","applyUrl":"https://jobs.lever.co/cyara/5e93ac54-3609-4749-8fd5-809a45a88b7a/apply"},{"additionalPlain":"Why you should join us: \nLooking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. \n \nWe're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. \nAt Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. \n \nBig opportunities. Real impact. Amazing people. That's the Cyara experience. \n \nCyara’s Diversity, Equity, Inclusive and Belonging Statement: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n \nCyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n \nAgencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.\n\n\n\n\n\n\n\n","additional":"\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
The Data Platform Engineer is responsible for ensuring the reliability, availability, and cost efficiency of the Airbyte-based data ingestion platform running on Kubernetes. This role focuses on operating and monitoring production data sync infrastructure, ensuring data is reliably synced from source databases into downstream data pipelines, and maintaining strong observability and cost controls across AWS resources.
","id":"b1c37174-e808-4146-a498-bda06606088c","lists":[{"text":"You will be responsible for:","content":"\n\nKey Responsibilities :
\n\nEnd-to-End Data Migration: Architect and execute large-scale data migrations from legacy source databases to cloud targets using AWS DMS, Azure migration tools, or Airbyte.\nKubernetes Orchestration: Own and operate the Airbyte infrastructure and data pipelines running on Kubernetes, ensuring seamless production handling and rapid incident resolution.\nAdvanced Python Engineering: Design and build robust Python-based frameworks for automated monitoring, alerting, and high-performance ETL/ELT processing.\nPlatform Reliability (SRE): Ensure high availability (99.9%+) of data ingestion workflows by performing root cause analysis (RCA) and implementing self-healing infrastructure.\nCost & Performance Optimization: Manage and optimize cloud infrastructure costs (AWS/Azure) related to data sync workloads through precise resource tagging and performance tuning.\nCloud Infrastructure & Security: Configure and maintain AWS resources (S3, IAM, EKS), ensuring strict adherence to the principle of least privilege and data security standards.\n\n\n\n
"},{"text":"Let’s talk about your skills/expertise:","content":"\n\nRequired Skills & Expertise
\n\nExperience: 5–8 years of professional experience in Data or Platform Engineering roles.\nMigration Tools: Expert-level knowledge of AWS DMS, Azure Data Migration, or similar enterprise-grade replication tools.\nCoding Mastery: Strong Python skills for building custom ingestion utilities, monitoring agents, and automation scripts.\nData Engineering Core: Deep understanding of Data Lakehouse architectures, dimensional modelling, and SCD Type 2 implementation.\nKubernetes Proficiency: Hands-on experience with Docker/K8s (EKS/AKS), including pod health, rollouts, and service connectivity.\nCloud Services: Solid experience with AWS (S3, IAM, CloudWatch) or Azure equivalent services.\nObservability: Familiarity with logging and metrics systems (Prometheus, Grafana, or ELK) to maintain platform health.\n\nCultural & Operational Fit
\n\nRapid Adaptability: Ability to quickly learn and adapt to new production environments, transitioning from design to deployment at a \"production-ready\" pace.\nCollaborative Mindset: Act as a bridge between infrastructure and downstream data consumers to resolve complex ingestion bottlenecks.\nClean Code Advocate: Committed to Git-based workflows, CI/CD best practices, and structured documentation.\n\n
\n\n"}],"text":"Sr. Data Platform Engineer","country":"IN","workplaceType":"onsite","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
The Data Platform Engineer is responsible for ensuring the reliability, availability, and cost efficiency of the Airbyte-based data ingestion platform running on Kubernetes. This role focuses on operating and monitoring production data sync infrastructure, ensuring data is reliably synced from source databases into downstream data pipelines, and maintaining strong observability and cost controls across AWS resources.
","descriptionBodyPlain":"The Data Platform Engineer is responsible for ensuring the reliability, availability, and cost efficiency of the Airbyte-based data ingestion platform running on Kubernetes. This role focuses on operating and monitoring production data sync infrastructure, ensuring data is reliably synced from source databases into downstream data pipelines, and maintaining strong observability and cost controls across AWS resources.\n","hostedUrl":"https://jobs.lever.co/cyara/b1c37174-e808-4146-a498-bda06606088c","applyUrl":"https://jobs.lever.co/cyara/b1c37174-e808-4146-a498-bda06606088c/apply"},{"additionalPlain":"Why you should join us: \nLooking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. \n \nWe're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. \nAt Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. \n \nBig opportunities. Real impact. Amazing people. That's the Cyara experience. \n \nCyara’s Diversity, Equity, Inclusive and Belonging Statement: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n \nCyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n \nAgencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.\n\n\n\n\n\n\n\n","additional":"\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
Job Function Description:
\n
We are seeking a talented Sr. DevOps Engineer to join our dynamic team. In this role, you will play a pivotal role in maximizing the potential of our AWS infrastructure, collaborating closely with developers to optimize services and servers for improved efficiency and performance. This position offers a unique opportunity to work on cutting-edge cloud technologies including AI and contribute to the creation of a top-class cloud environment for our customers. The Cloud Engineering team consists of cloud engineers with various levels of scope and responsibilities.
\n
\n
● Design, implement, and maintain scalable and secure cloud infrastructure.
\n
● Develop and execute automation scripts for cloud resource provisioning and configuration.
\n
● Implement DevOps best practices to establish and optimise CI/CD pipelines and participate in the application release process as needed.
\n
● Implement and enforce security measures to protect the cloud environment.
\n
● Monitor system performance and troubleshoot issues for optimal reliability.
\n
● Collaborate with cross-functional teams to provide technical solutions.
\n
● Maintain thorough documentation for all cloud-related processes and configurations.
\n
● Embrace #FinOps culture and optimise cloud cost to run applications efficiently.
\n
● Architect and implement AWS landing zones and multi-account strategies using AWS Organizations and Control Tower.
\n
● Design and manage disaster recovery and business continuity solutions across AWS regions.
\n
● Lead migration initiatives from on-premises to AWS or between AWS accounts/regions.
\n
● Implement observability solutions using CloudWatch, X-Ray, and third-party monitoring tools.
\n
● Design and implement serverless architectures using Lambda, API Gateway, Step Functions, and EventBridge.
\n
● Establish and maintain AWS Well-Architected Framework reviews and remediation plans.
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● Mentor junior engineers and conduct technical reviews of cloud solutions.
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● Define and manage cloud governance policies, tagging strategies, and resource lifecycle management.
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● Advanced programming skills in relevant languages such as Bash, Python, Go & PowerShell.
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● Strong experience with AWS services such as VPC (designing and optimising Networks), AWS Transit Gateway, EC2, ECS, Lambda, EKS and more.
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● Experience with Infrastructure as Code, such as Terraform, CloudFormation & CDK.
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● Strong analytical and problem-solving skills.
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● Strong communication and collaboration skills.
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● Good understanding and experience in modern Cloud Engineering practices.
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● Deep expertise in containerisation using ECS, EKS, and associated services (ECR, Fargate).
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● Proficiency with infrastructure monitoring and logging (CloudWatch, CloudTrail, AWS Config).
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● Experience with AWS security services: GuardDuty, Security Hub, Secrets Manager, KMS, IAM Identity Centre.
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● Knowledge of AWS databases: RDS, Aurora, DynamoDB, ElastiCache, Redshift.
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● Understanding of AWS networking concepts: Direct Connect, VPN, PrivateLink, Transit Gateway.
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● Experience with serverless architectures and event-driven design patterns.
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● AWS certifications (Solutions Architect Professional, DevOps Engineer Professional, or Security Specialty).
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● Familiarity with FinOps practices and cost optimisation tools (Cost Explorer, Trusted Advisor, AWS Compute Optimizer).
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● Experience with CI/CD tools: CodePipeline, CodeBuild, CodeDeploy, or Jenkins/GitLab CI.
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● Knowledge of compliance frameworks (SOC2, ISO27001, HIPAA, PCI-DSS) as they relate to AWS.
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● Minimum 6 years industry experience.
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● BS in CS/Masters in CS or equivalent.
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● AWS certification(s) (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) preferred.
\n
\n
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As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
Job Function Description:
\n
We are seeking a talented Sr. DevOps Engineer to join our dynamic team. In this role, you will play a pivotal role in maximizing the potential of our AWS infrastructure, collaborating closely with developers to optimize services and servers for improved efficiency and performance. This position offers a unique opportunity to work on cutting-edge cloud technologies including AI and contribute to the creation of a top-class cloud environment for our customers. The Cloud Engineering team consists of cloud engineers with various levels of scope and responsibilities.
\n
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
\n
Location: Hyderabad, with 4 days work from office.
Function: Human Resources / Talent Acquisition
\n
\n
\n
\n
We are looking for a results-driven Senior Manager – Talent Acquisition to lead hiring delivery and drive operational excellence across APAC. This role will be responsible for managing end-to-end recruitment, building strong stakeholder partnerships, and ensuring consistent achievement of hiring goals.
\n
\n
\n
The ideal candidate will bring a mix of execution rigor, team leadership, and process optimization, with the ability to operate effectively in a fast-paced, globally matrixed environment.
\n
\n
\n
Key Responsibilities:
\n
\n
\n
Hiring Delivery & Execution:
\n
\n
\n
• Own and drive end-to-end recruitment across technical and non-technical roles.
• Ensure consistent delivery against key metrics such as time-to-hire, offer acceptance ratio, and sourcing mix.
• Proactively manage pipelines and ensure timely closure of open roles.
\n
\n
\n
\n
• Lead and mentor a team of recruiters, driving performance, accountability, and capability building.
• Set clear goals, track progress, and ensure alignment with overall TA objectives.
\n
\n
\n
Stakeholder Management (Global):
\n
\n
\n
• Partner closely with hiring managers and business leaders across geographies to understand role requirements and hiring priorities.
• Effectively engage with global stakeholders, providing market insights, talent trends, and compensation inputs to support decision-making.
• Demonstrate flexibility to support and collaborate across multiple time zones and regions.
• Ensure regular communication and updates through structured hiring cadences.
\n
\n
\n
Process Excellence, Compliance & Candidate Experience:
\n
\n
\n
• Drive adoption of structured interview frameworks and evaluation scorecards.
• Ensure a consistent and high-quality candidate experience across all stages of the hiring process.
• Demonstrate strong attention to detail and high adherence to defined hiring processes and standards.
• Partner with audit and compliance teams to ensure all recruitment activities meet governance, documentation, and regulatory requirements.
• Identify and implement process improvements to enhance efficiency.
\n
\n
\n
\n
• Track and report key recruiting metrics (TAT, funnel conversion, offer acceptance, etc.).
• Use data to identify bottlenecks and drive continuous improvement in hiring outcomes.
\n
\n
\n
Sourcing Strategy & Pipeline Building:
\n
\n
\n
• Strengthen direct sourcing channels and reduce dependency on agencies.
• Build and maintain pipelines for critical and niche roles.
\n
\n
\n
\n
• Leverage AI tools and recruiting technologies to improve productivity and turnaround time.
• Support implementation of automation and workflow enhancements within TA.
\n
\n
\n
Compliance & Governance:
\n
\n
\n
• Ensure 100% ATS hygiene and documentation compliance.
• Adhere to defined hiring processes, SLAs, and approval workflows.
\n
\n
\n
\n
Qualifications & Experience:
\n
\n
\n
• 12+ years of experience in Talent Acquisition, with team management experience.
• Proven ability to deliver hiring targets in a fast-paced environment.
• Experience hiring across technology and business roles.
• Strong experience working with global business stakeholders and managing geographically distributed hiring needs.
• Demonstrated flexibility to support global time zones and cross-regional collaboration.
• High attention to detail with strong process orientation and adherence.
• Experience working with audit, compliance, and governance frameworks within TA functions.
• Strong stakeholder management and communication skills.
• Experience with ATS platforms (e.g., Lever) and recruiting metrics.
• Exposure to process improvements and AI-enabled hiring tools is a plus.
\n
\n
\n
What Success Looks Like:
\n
\n
\n
• Consistent achievement of hiring goals with strong SLA adherence.
• High-quality hiring outcomes supported by structured processes.
• Strong recruiter team performance and capability development.
• Seamless collaboration with global stakeholders and high satisfaction levels.
• Strong compliance posture with audit-ready recruitment practices.
• Improved efficiency through process and technology adoption.
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
\n
Location: Hyderabad, with 4 days work from office.
Function: Human Resources / Talent Acquisition
\n
\n
\n
\n
We are looking for a results-driven Senior Manager – Talent Acquisition to lead hiring delivery and drive operational excellence across APAC. This role will be responsible for managing end-to-end recruitment, building strong stakeholder partnerships, and ensuring consistent achievement of hiring goals.
\n
\n
\n
The ideal candidate will bring a mix of execution rigor, team leadership, and process optimization, with the ability to operate effectively in a fast-paced, globally matrixed environment.
\n
\n
\n
Key Responsibilities:
\n
\n
\n
Hiring Delivery & Execution:
\n
\n
\n
• Own and drive end-to-end recruitment across technical and non-technical roles.
• Ensure consistent delivery against key metrics such as time-to-hire, offer acceptance ratio, and sourcing mix.
• Proactively manage pipelines and ensure timely closure of open roles.
\n
\n
\n
\n
• Lead and mentor a team of recruiters, driving performance, accountability, and capability building.
• Set clear goals, track progress, and ensure alignment with overall TA objectives.
\n
\n
\n
Stakeholder Management (Global):
\n
\n
\n
• Partner closely with hiring managers and business leaders across geographies to understand role requirements and hiring priorities.
• Effectively engage with global stakeholders, providing market insights, talent trends, and compensation inputs to support decision-making.
• Demonstrate flexibility to support and collaborate across multiple time zones and regions.
• Ensure regular communication and updates through structured hiring cadences.
\n
\n
\n
Process Excellence, Compliance & Candidate Experience:
\n
\n
\n
• Drive adoption of structured interview frameworks and evaluation scorecards.
• Ensure a consistent and high-quality candidate experience across all stages of the hiring process.
• Demonstrate strong attention to detail and high adherence to defined hiring processes and standards.
• Partner with audit and compliance teams to ensure all recruitment activities meet governance, documentation, and regulatory requirements.
• Identify and implement process improvements to enhance efficiency.
\n
\n
\n
\n
• Track and report key recruiting metrics (TAT, funnel conversion, offer acceptance, etc.).
• Use data to identify bottlenecks and drive continuous improvement in hiring outcomes.
\n
\n
\n
Sourcing Strategy & Pipeline Building:
\n
\n
\n
• Strengthen direct sourcing channels and reduce dependency on agencies.
• Build and maintain pipelines for critical and niche roles.
\n
\n
\n
\n
• Leverage AI tools and recruiting technologies to improve productivity and turnaround time.
• Support implementation of automation and workflow enhancements within TA.
\n
\n
\n
Compliance & Governance:
\n
\n
\n
• Ensure 100% ATS hygiene and documentation compliance.
• Adhere to defined hiring processes, SLAs, and approval workflows.
\n
\n
\n
\n
Qualifications & Experience:
\n
\n
\n
• 12+ years of experience in Talent Acquisition, with team management experience.
• Proven ability to deliver hiring targets in a fast-paced environment.
• Experience hiring across technology and business roles.
• Strong experience working with global business stakeholders and managing geographically distributed hiring needs.
• Demonstrated flexibility to support global time zones and cross-regional collaboration.
• High attention to detail with strong process orientation and adherence.
• Experience working with audit, compliance, and governance frameworks within TA functions.
• Strong stakeholder management and communication skills.
• Experience with ATS platforms (e.g., Lever) and recruiting metrics.
• Exposure to process improvements and AI-enabled hiring tools is a plus.
\n
\n
\n
What Success Looks Like:
\n
\n
\n
• Consistent achievement of hiring goals with strong SLA adherence.
• High-quality hiring outcomes supported by structured processes.
• Strong recruiter team performance and capability development.
• Seamless collaboration with global stakeholders and high satisfaction levels.
• Strong compliance posture with audit-ready recruitment practices.
• Improved efficiency through process and technology adoption.
\n
\n
\n
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
The Product Engineering team is responsible for the design, development, testing, deployment, and continuous optimization of software solutions within the Cyara portfolio. In close collaboration with Product Management, teams translate customer and market requirements into scalable, high-quality software products.
\n
\n
The Senior Scrum Master is a change leadership role responsible for driving Agile excellence, enabling high-performing teams, and ensuring consistent delivery of business value. Operating within a globally distributed, multi-team engineering organization, this role focuses on scaling Agile practices, coaching teams, and fostering a culture of continuous improvement and accountability.
\n
\n
This position requires a balance of servant leadership, delivery focus, and organizational influence, going beyond facilitation to actively shape team effectiveness and Agile maturity.
\n
\n
Agile Delivery & Team Enablement
\n
\n- \n
Lead and support multiple Scrum teams operating within a distributed Agile release model.
\n \n- \n
Facilitate Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives) with a focus on outcomes and continuous improvement.
\n \n- \n
Ensure teams consistently deliver high-quality increments aligned with sprint and release goals.
\n \n- \n
Partner with Product Owners to maintain well-defined, prioritized, and actionable backlogs.
\n \n- \n
Support effective sprint planning, capacity management, and commitment reliability.
\n \n\nCoaching & Agile Transformation
\n\n- \n
Coach teams on Agile principles, Scrum practices, and self-organization.
\n \n- \n
Drive continuous improvement by guiding teams toward higher levels of Agile maturity.
\n \n- \n
Mentor new and existing teams through adoption and scaling of Agile frameworks.
\n \n\nPerformance Optimization & Continuous Improvement
\n\n- \n
Monitor and improve key delivery metrics such as velocity, cycle time, throughput, and defect rates.
\n \n- \n
Use data-driven insights to identify improvement opportunities and guide team decisions.
\n \n- \n
Facilitate effective retrospectives that lead to measurable and sustained improvements.
\n \n- \n
Encourage adoption of engineering best practices including CI/CD, automation, and DevOps collaboration.
\n \n\nStakeholder Collaboration & Communication
\n\n- \n
Serve as a key liaison between engineering teams, product management, and business stakeholders.
\n \n- \n
Ensure transparency in delivery progress, risks, and dependencies.
\n \n- \n
Facilitate cross-team coordination and alignment in multi-team environments.
\n \n- \n
Provide regular updates and insights to leadership using meaningful Agile metrics.
\n \n\nImpediment Removal & Risk Management
\n\n- \n
Identify, track, and remove impediments impacting team productivity and delivery timelines.
\n \n- \n
Proactively manage risks, dependencies, and cross-team challenges.
\n \n- \n
Foster a collaborative and psychologically safe team environment.
\n \n- \n
Support conflict resolution and promote constructive team dynamics.
\n \n\nAgile Scaling & Community Contribution
\n\n- \n
Collaborate with other Scrum Masters to align practices and uplift Agile maturity across the organization.
\n \n- \n
Contribute to Agile communities of practice and continuous improvement initiatives.
\n \n- \n
Support scaling frameworks (e.g., SAFe, LeSS, or similar) as applicable.
\n \n\nSuccess Metrics (KPIs)
\n\n- \n
Sprint predictability and commitment reliability
\n \n- \n
Improvement in team velocity and throughput
\n \n- \n
Reduction in cycle time and lead time
\n \n- \n
Defect leakage and production stability
\n \n- \n
Team engagement and Agile maturity progression
\n \n- \n
Stakeholder satisfaction and alignment with business goals
\n \n\n
\n
\n- \n
8+ years of experience in software development, including 5+ years as a Scrum Master.
\n \n- \n
Proven experience leading multiple distributed Agile teams in complex environments.
\n \n- \n
Strong expertise in Scrum, Kanban, and Agile methodologies.
\n \n- \n
Demonstrated experience in coaching teams through Agile transformation and maturity growth.
\n \n- \n
Solid understanding of software development lifecycle (SDLC) and modern engineering practices.
\n \n- \n
Experience working in multi-team environments (50+ engineers or equivalent scale).
\n \n- \n
Excellent communication, facilitation, and servant leadership skills.
\n \n- \n
Strong problem-solving, conflict resolution, and organizational abilities.
\n \n- \n
Relevant Agile certifications (e.g., CSM, PSM, ICP, PMI-ACP) preferred.
\n \n\n\n
Preferred Experience:
\n
\n- \n
Experience in start-up or scale-up environments, driving organizational effectiveness.
\n \n- \n
Hands-on experience with Jira, Bitbucket (Git), and Agile tools.
\n \n- \n
Exposure to cloud, web, mobile, or data platforms.
\n \n- \n
Familiarity with CI/CD pipelines and DevOps practices.
\n \n- \n
Experience in Customer Experience (CX) or contact center technologies is an advantage.
\n \n\n\n
Work Environment & Expectations:
\n
\n- \n
Work within a globally distributed engineering organization with multiple Agile teams.
\n \n- \n
While not part of a formal on-call rotation, availability is expected to support critical production incidents (Severity 1 & 2) when required.
\n \n\n\n
Role ImpactThis role plays a critical part in:
\n
\n- \n
Driving organizational Agile maturity
\n \n- \n
Enabling high-performing, self-managed teams
\n \n- \n
Ensuring predictable, high-quality delivery of business value
\n \n- \n
Strengthening collaboration across engineering, product, and business functions
\n \n\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
The Product Engineering team is responsible for the design, development, testing, deployment, and continuous optimization of software solutions within the Cyara portfolio. In close collaboration with Product Management, teams translate customer and market requirements into scalable, high-quality software products.
\n
\n
The Senior Scrum Master is a change leadership role responsible for driving Agile excellence, enabling high-performing teams, and ensuring consistent delivery of business value. Operating within a globally distributed, multi-team engineering organization, this role focuses on scaling Agile practices, coaching teams, and fostering a culture of continuous improvement and accountability.
\n
\n
This position requires a balance of servant leadership, delivery focus, and organizational influence, going beyond facilitation to actively shape team effectiveness and Agile maturity.
\n
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
Job Function Description:
\nAs a Senior Cloud Security Engineer, you will be responsible for designing, implementing, and optimizing security controls across cloud environments. You will work closely with infrastructure, product, and engineering teams to ensure workloads, identities, data, and networks are securely architected, monitored, and maintained. This includes building scalable security automation, enforcing policy-as-code, strengthening identity and access practices, and enabling secure-by-default cloud operations.
","id":"d253403e-abbe-44d7-8cbd-be9f7e2d4d32","lists":[{"text":"You will be responsible for: ","content":"\nCloud Architecture & Design – Designing secure-by-default cloud architectures and integrations, ensuring all new infrastructure meets rigorous security standards before deployment. \nIdentity & Access Management (IAM) – Designing and reviewing cloud IAM strategies by defining roles, least-privilege policies, service accounts, and access boundaries across AWS, Azure, and GCP. \nCloud Configuration Hardening – Locking down storage buckets, network security groups, load balancers, databases, and managed services to prevent accidental exposure and ensure compliance. \nDevSecOps & CI/CD Security – Securing the software supply chain by reviewing pipeline permissions, secrets handling, and artifact signing to prevent unauthorized deployments to production. \nThreat Modeling & Risk Assessment – Conductin threat modeling sessions with architects to identify structural risks (e.g., compromised roles) and defining security requirements for new features. \nSecurity Automation & Policy-as-Code – AWS‑centric security automation by developing Terraform guardrails, enforcing Policy-as-Code through OPA/Conftest and AWS Service Control Policies (SCPs), and building AWS-native auto‑remediation workflows using AWS Config, EventBridge, Lambda, and SSM Automation to ensure continuous compliance and enforcement of cloud security standards. \nSecurity Monitoring & Alert Triage – Managing the intake of alerts from CSPM, SIEM, and cloud-native tools (GuardDuty, Defender, SCC), distinguishing real threats from operational noise. \nCloud Incident Response – Leading investigations into cloud-specific incidents, including compromised credentials, suspicious API calls, crypto-mining activity, or exposed resources. \nVulnerability Management – Running and analyzing scans for cloud workloads (VMs, containers, serverless) and prioritizing remediation based on contextual risk rather than generic CVSS scores. \nLogging & Audit Readiness – Ensuring cloud audit logs are enabled, immutable, centralized, and readily available for forensic investigations and compliance audits. \nCross-Functional Advisory – Serving as a subject matter expert for developer, infrastructure, and platform teams, translating complex security requirements into practical, engineering-focused guidance.\n"},{"text":"Let’s talk about your skills/expertise:","content":"\nBachelor’s degree in computer science, Information Security, or a related field; advanced degree preferred.\nMinimum of 8 years of experience in information security, with a demonstrated focus on Cloud Security Architecture, Engineering, and Posture Management.\nIn-depth knowledge of CIS Benchmarks, Cloud Security Alliance (CSA) CCM, and NIST 800-53 as they apply to cloud environments.\nExtensive experience with CSPM and CNAPP tools (e.g., Wiz, Prisma Cloud, AWS Security Hub), including their deployment, tuning, and integration into ticketing workflows.\nDeep expertise in AWS security services (IAM, GuardDuty, KMS, SCPs, WAF) and experience securing Kubernetes (EKS) and serverless architectures.\nProven experience implementing Infrastructure as Code (IaC) security scans and Policy-as-Code (using Terraform, OPA, or CloudFormation) to enforce security guardrails.\nKnowledge and experience with development and implementation of security controls for AI/ML infrastructure, including securing data pipelines and LLM integrations.\nExperience collaborating with DevOps teams to secure CI/CD pipelines and supply chain workflows (Github Actions, GitLab, Jenkins).\nStrong analytical skills with the ability to conduct cloud forensics and support incident response for complex infrastructure compromises.\nExcellent communication skills, with the ability to translate technical security risks into practical guidance for developers and platform engineers.\nRelevant certifications such as AWS Certified Security – Specialty, ISC2 CCSP (Certified Cloud Security Professional), CSA CCSK, or CISSP are highly desirable.\n"}],"text":"Sr. Security Engineer - Cloud Security","country":"IN","workplaceType":"onsite","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
Job Function Description:
\nAs a Senior Cloud Security Engineer, you will be responsible for designing, implementing, and optimizing security controls across cloud environments. You will work closely with infrastructure, product, and engineering teams to ensure workloads, identities, data, and networks are securely architected, monitored, and maintained. This includes building scalable security automation, enforcing policy-as-code, strengthening identity and access practices, and enabling secure-by-default cloud operations.
","descriptionBodyPlain":"Job Function Description: \nAs a Senior Cloud Security Engineer, you will be responsible for designing, implementing, and optimizing security controls across cloud environments. You will work closely with infrastructure, product, and engineering teams to ensure workloads, identities, data, and networks are securely architected, monitored, and maintained. This includes building scalable security automation, enforcing policy-as-code, strengthening identity and access practices, and enabling secure-by-default cloud operations. \n","hostedUrl":"https://jobs.lever.co/cyara/d253403e-abbe-44d7-8cbd-be9f7e2d4d32","applyUrl":"https://jobs.lever.co/cyara/d253403e-abbe-44d7-8cbd-be9f7e2d4d32/apply"},{"additionalPlain":"Why you should join us: \nLooking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. \n \nWe're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. \nAt Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. \n \nBig opportunities. Real impact. Amazing people. That's the Cyara experience. \n \nCyara’s Diversity, Equity, Inclusive and Belonging Statement: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n \nCyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n \nAgencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.\n\n\n\n\n\n\n\n","additional":"\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
As a Senior SDET in the Product Engineering team at Cyara, you will play a dual role of hands-on technical contributor and quality leader. In addition to designing and implementing robust automated testing solutions, you will lead and mentor SDETs/QA engineers, driving quality strategy, best practices, and continuous improvement across teams.
\nYou will collaborate with Product Management, Engineering, and DevOps to define, implement, and scale quality engineering practices, ensuring high-quality product delivery aligned with business goals.
\n
Technical & Quality Engineering
\n\n
Work with SDETs/QA engineers within Scrum teams to define and expand quality practices.\n
Design, develop, and maintain automated test frameworks and tools.\n
Drive various testing types including integration, functional, E2E, performance, and more.\n
Build scalable test infrastructure and enforce CI/CD quality gates.\n
Perform root cause analysis and ensure long-term fixes.\n
Support production troubleshooting and ensure QA best practices across SDLC.\n\n
Leadership & Managerial\n\n
Lead and mentor SDET/QA engineers.\nDefine and drive QA strategy and standards.\nConduct code/test reviews and ensure quality deliverables.\nAlign quality goals with business objectives.\nManage planning, prioritization, and resource allocation.\nSupport hiring, onboarding, and team building.\nCommunicate quality metrics, risks, and release readiness.\n\n\n
\n
Technical:
\n\n
5-8+ years in quality engineering for web applications.\n
Experience with .NET (.NET Core preferred).\n
Knowledge of React/Angular and OOP (C#, C++, JavaScript).\n
Experience with SQL Server/PostgreSQL.\n
Expertise in automation tools (Cypress, Selenium, Jest, NUnit, Mocha).\n
Experience with APIs, microservices, and CI/CD pipelines.\n
Experience in CI/CD tools like Buildkite, TeamCity\n\n
Leadership:\n\n
Experience leading or mentoring QA/SDET teams.\nStrong Agile experience.\nExcellent communication and stakeholder management.\nStrong problem-solving and decision-making skills.\nAbility to balance hands-on work with leadership responsibilities.\n\n\n
\n\n
Performance testing tools (JMeter, k6).\nAccessibility testing tools (Axe, Applitools).\nCloud exposure (AWS).\nTest data management and service virtualization.\n\n"},{"text":"Qualifications:","content":"\n\n
Bachelor’s degree in Computer Science or related field, or equivalent experience.\n\n"}],"text":"Sr. Software Development Engineer in Test","country":"IN","workplaceType":"hybrid","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
\n
As a Senior SDET in the Product Engineering team at Cyara, you will play a dual role of hands-on technical contributor and quality leader. In addition to designing and implementing robust automated testing solutions, you will lead and mentor SDETs/QA engineers, driving quality strategy, best practices, and continuous improvement across teams.
\nYou will collaborate with Product Management, Engineering, and DevOps to define, implement, and scale quality engineering practices, ensuring high-quality product delivery aligned with business goals.
\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
\n
\n
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
\n
\n
\n
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
As a Senior Software Engineer, Voice in the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.
","id":"a44977b4-948f-46c4-a30e-0940b7a02ec8","lists":[{"text":"Key Responsibilities:","content":"\nInnovative Software Development: Utilize cutting-edge software development tools to drive innovation, efficiency, and quality in the development of Call Engine (CEN), and related components like Automatic Speech Recognition (ASR), Text to Speech (TTS), Voice Quality etc.\nProblem Solving and UX Delivery: Address challenging problems to deliver impactful UX solutions quickly, efficiently, and with high quality.\nScalable Systems Architecture: Contribute to the evolution of systems architecture, ensuring scalability with the growing demands of the business.\nCollaborative Cross-Functional Work: Share knowledge and communicate effectively (both verbally and in writing) across the organization to align feature development with overall business objectives.\nProblem Identification and Resolution: Analyse, identify, and address problems or bugs to ensure a seamless and error-free user interface.\nActive Participation in Agile Processes: Engage actively in Agile team meetings, contributing to iterative development processes and adhering to best practices.\n"},{"text":"Let’s talk about your skills/expertise:","content":"\nSolid understanding of Contact Centre technologies including Voice and IVR\nStrong analytical, design, problem-solving skills, attention to detail and customer focus.\nStrong communication and collaboration skills.\nAdvanced programming skills with a willingness to learn new technologies in all parts of the stack\nExperience working with the full technology stack including the following but not limited to:\n\n
\nFront-End:
\n\nFamiliarity with JavaScript knowledge – Preferably React experience\nFamiliar in using GraphQL in combination with React for modern stack development\nExperience with Telephony User Interface (TUI)\nFamiliarity with Webpack and front-end packaging\nFamiliarity with form management tools such as React-final-form\n\n
\nBack-End
\n\nMicroservices Architecture: Experience in building scalable applications using microservice architecture\n.NET Framework Proficiency: Strong knowledge in Microsoft’s .NET framework, including C#, .NET Framework, .NET Core\nExperience with C++ or Rust and interoperability between different languages\nExperience with Linux and Virtualization\nDatabase Development and ORM: Experience in database development and using ORM tools like Entity Framework or Dapper, with a preference for MSSQL knowledge\nConcurrent and Parallel Programming: Solid understanding of concurrency, parallelism, and event-driven architecture\nFamiliarity with VoIP protocols such as SIP & RTP and networking protocols such as TCP & UDP\nFamiliarity with low-level programming from kernel to network space\n\n
\nDeployment
\n\nExperience with AWS CloudFormation or Terraform for defining and provisioning cloud infrastructure through code.\nExperience with AWS services such as Fargate, Kubernetes, S3, RDS, Lambda, and Elastic Beanstalk.\nSkilled in working with CI/CD pipelines using Buildkite, CircleCI and Jenkins.\n\n
"}],"text":"Sr. Software Engineer","country":"IN","workplaceType":"hybrid","opening":"\n
\n
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
\n
\n
\n
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
\n
\n
\n
\n
As a Senior Software Engineer, Voice in the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.
","descriptionBodyPlain":"As a Senior Software Engineer, Voice in the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.\n","hostedUrl":"https://jobs.lever.co/cyara/a44977b4-948f-46c4-a30e-0940b7a02ec8","applyUrl":"https://jobs.lever.co/cyara/a44977b4-948f-46c4-a30e-0940b7a02ec8/apply"},{"additionalPlain":"Why you should join us: \nLooking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. \n \nWe're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. \nAt Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. \n \nBig opportunities. Real impact. Amazing people. That's the Cyara experience. \n \nCyara’s Diversity, Equity, Inclusive and Belonging Statement: \nAt Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. \n \nCyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve.We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. \n \nAgencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.\n\n\n\n\n\n\n\n","additional":"\n
\n
Why you should join us:
\n
\n
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
\n
\n
\n
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
\n
\n
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
\n
\n
\n
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
\n
\n
\n
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
\n
\n
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
\n
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Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
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Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
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As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
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Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
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As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.\n
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
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Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
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