[{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities.  We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n\nEqual Employment Opportunity Statement    \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"<div><b style=\"font-size: 11pt\">What We Believe In</b></div><div><span style=\"font-size: 11pt\">At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.&nbsp; We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.</span></div><div><br></div><div><b style=\"font-size: 11pt\">Equal Employment Opportunity Statement&nbsp;&nbsp;&nbsp;&nbsp;</b></div><div><span style=\"font-size: 11pt\">Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. </span></div>","categories":{"commitment":"Full-time","department":"Cprime India","location":"Chennai, Tamil Nadu","team":"Technology and Tools","allLocations":["Chennai, Tamil Nadu","Hyderabad, India","Chennai"]},"createdAt":1753441387524,"descriptionPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n","description":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div>","id":"67b77768-4972-457d-8113-798ec51b302b","lists":[{"text":"Job Summary:","content":"<li>We are seeking an experienced <b>Atlassian Solution Architect</b> to lead enterprise-scale implementations, complex migrations, and platform design efforts across Atlassian tools. The ideal candidate will possess deep technical expertise across Jira, Confluence, Jira Service Management and related Atlassian products, with strong experience in solutioning, scripting, and REST API integration. Certifications such as <b>ACP-100 (Jira Administrator)</b> or other ACP credentials are a plus.</li>"},{"text":"Key Responsibilities:","content":"<li>Architect and design scalable Atlassian solutions aligned with business and technical requirements.</li><li>Lead end-to-end solutioning for new implementations, platform optimizations, and complex cloud/server/data center/third-party migrations.</li><li>Create and maintain architectural documentation including integration flows, data models, and configuration blueprints.</li><li>Develop custom scripts using <b>Groovy</b>(e.g., ScriptRunner) or python to automate workflows and extend platform capabilities.</li><li>Integrate Atlassian tools with external systems via <b>REST APIs</b>, webhooks, and middleware.</li><li>Conduct platform health checks, gap assessments, and performance tuning to ensure optimal performance and usability.</li><li>Collaborate with cross-functional teams, including business analysts, developers, and operations to translate functional needs into scalable Atlassian solutions.</li><li>Define and enforce governance and best practices for configurations, customizations, and user management.</li><li>Provide mentorship to team members and technical guidance in solution design and troubleshooting.</li><li>Stay up to date with Atlassian ecosystem changes, plugins, marketplace apps, and certification paths.</li>"},{"text":"Required Skills & Qualifications:","content":"<li><b>8+ years of experience</b> with Atlassian tools including Jira (Software, Service Management), Confluence, Bitbucket, Guard, etc.</li><li>Proven experience designing and implementing Atlassian solutions in large-scale, complex environments.</li><li>Experience with Atlassian Marketplaces apps in implementation and configuration as per the need.</li><li>Strong experience with <b>REST APIs</b> for integration and automation.</li><li>Hands-on expertise in <b>Groovy scripting</b> (especially with ScriptRunner) </li><li>Solid understanding of workflows, permission schemes, custom fields, schemes architecture, and automation.</li><li>Experience with Atlassian Cloud, Server, and Data Center environments, including migration strategy and execution.</li><li>Familiarity with DevOps toolchains and CI/CD integrations is a plus.</li><li>Excellent problem-solving, documentation, and communication skills.</li>"},{"text":"What you will do:","content":"<li><br></li><div>Solution Design and Planning:</div><li>Assess current Jira/Confluence environments to define comprehensive migration strategies.</li><li>Develop scalable, efficient solutions tailored to enterprise requirements.</li><li>Identify risks and establish mitigation plans to ensure successful project outcomes.</li><div><br></div><div>Best Practices and Optimization:</div><li>Implement industry best practices to streamline Jira/Confluence migrations.</li><li>Optimize configurations, workflows, and user experiences for enhanced performance.</li><li>Provide training and documentation to support a smooth transition and adoption by end users.</li><div><br></div><div>Collaboration and Support:</div><li>Collaborate with IT, development teams, business units, and external stakeholders.</li><li>Support the integration of Jira/Confluence with other enterprise systems and tools.</li><li>Provide ongoing maintenance and enhancements for Jira/Confluence environments post-migration</li><div><br></div><div>Project Management:</div><li>Plan and coordinate migration timelines, deliverables, and resources.</li><li>Manage multiple projects simultaneously, ensuring milestones and deadlines are met.</li><li>Communicate progress and updates to stakeholders, maintaining alignment and transparency.</li><div><br></div>"},{"text":"Preferred Certifications (Good to Have):","content":"<li><b>ACP-100</b>: Jira Administrator Certification</li><li><b>ACP-120</b>: Jira Cloud Administration</li><li><b>ACP-600</b>: Jira Project Administration</li><li>Any other <b>ACP Atlassian Certifications or Accreditations </b>&nbsp;demonstrating Atlassian ecosystem expertise</li>"}],"text":"Atlassian Solution Architect","country":"IN","workplaceType":"remote","opening":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div>","openingPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/cprime/67b77768-4972-457d-8113-798ec51b302b","applyUrl":"https://jobs.lever.co/cprime/67b77768-4972-457d-8113-798ec51b302b/apply"},{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities.  We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n\nEqual Employment Opportunity Statement    \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"<div><b style=\"font-size: 11pt\">What We Believe In</b></div><div><span style=\"font-size: 11pt\">At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.&nbsp; We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.</span></div><div><br></div><div><b style=\"font-size: 11pt\">Equal Employment Opportunity Statement&nbsp;&nbsp;&nbsp;&nbsp;</b></div><div><span style=\"font-size: 11pt\">Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. </span></div>","categories":{"commitment":"Full-time","department":"Cprime India","location":"Chennai, Tamil Nadu","team":"Technology and Tools","allLocations":["Chennai, Tamil Nadu","Hyderabad, India"]},"createdAt":1745884274052,"descriptionPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n\n\nWe are looking for a highly experienced Atlassian Technical Consultant with 6–8 years of hands-on expertise in the full lifecycle of Atlassian administration—including installations, upgrades, and migrations, along with advanced skills in Groovy scripting and REST API integration.\n\nIn this role, you’ll drive end-to-end technical solutions for Atlassian environments (Jira, Confluence, Jira Service Management and other Atlassian suite products), working closely with clients and internal stakeholders to automate, extend, and optimize their usage of Atlassian tools.\n\n**This role is based in India and would require working US hours.**\n","description":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div><div><br></div><div>We are looking for a highly experienced Atlassian Technical&nbsp;Consultant with 6–8 years of hands-on expertise in the full lifecycle of Atlassian administration—including installations, upgrades, and&nbsp;migrations, along with advanced skills in Groovy scripting and REST&nbsp;API integration.</div><div><br></div><div>In this role, you’ll drive end-to-end technical solutions for Atlassian&nbsp;environments (Jira, Confluence, Jira Service Management and other&nbsp;Atlassian suite products), working closely with clients and internal&nbsp;stakeholders to automate, extend, and optimize their usage of Atlassian&nbsp;tools.</div><div><br></div><div><b><i>**This role is based in India and would require working US&nbsp;hours.**</i></b></div>","id":"26ef9491-c5ec-414c-bac8-37fb03033da8","lists":[{"text":"What you will do:","content":"<li>Perform installation, configuration, upgrade, and migration of Atlassian applications (Jira, Confluence, Bitbucket) across Cloud, Server, and Data Center environments.</li><li>Design and implement complex workflows, custom fields, screens, permission schemes, and notification schemes.</li><li>Create and maintain Groovy scripts using ScriptRunner to automate Jira/Confluence tasks, enforce governance, and enhance user experience.</li><li>Develop and maintain integrations with external systems using Atlassian REST APIs, webhooks, and middleware platforms.</li><li>Build scalable and maintainable custom solutions, plugins, and automation rules tailored to client requirements.</li><li>Conduct performance tuning and troubleshoot issues across Atlassian platforms.</li><li>Lead Atlassian environment assessments and make strategic recommendations.</li><li>Collaborate with DevOps and Infrastructure teams to ensure optimal system performance and security.</li><li>Provide technical guidance, documentation, and knowledge transfer to teams and clients.</li><li>Support user onboarding, training, and ongoing technical support as needed.</li>"},{"text":"Qualifications and Skills:","content":"<li>6–8 years of deep, hands-on experience with Atlassian tools administration (Jira Software, Jira Service Management, Confluence, Bitbucket).</li><li>&nbsp;Proven experience with Atlassian installations, version upgrades, and cross-platform migrations (Cloud, Server, Data Center).</li><li>&nbsp;Advanced proficiency in Groovy scripting with ScriptRunner for Jira and Confluence.</li><li>&nbsp;Strong command of Atlassian REST APIs, including building secure, scalable integrations.</li><li>&nbsp;Expertise in JQL, automation rules, custom post-functions, and validators.</li><li>Experience with user management, application access controls, and project permission schemes.</li><li>&nbsp; Working knowledge of Linux environments, application servers, and databases (PostgreSQL, MySQL).</li><li>Familiarity with Agile/ITSM practices and Atlassian product use cases in these contexts.</li><li>Strong work ethic and the ability to work with diverse teams across different time zones. Able to work independently with minimal guidance in a rapidly changing environment</li><li>Ability to manage multiple clients and deliverables at any given time through effective time management and planning</li><li>Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and willingness to work in a team environment</li><li>Experience in consulting and solution-based professional services is a huge plus!</li>"},{"text":"Education and Certifications:","content":"<li>Bachelor’s degree in computer science or related field, or relevant work experience</li><li>Atlassian certifications are good to have.</li><li>Experience with CI/CD tools (e.g., Jenkins, Bamboo) and version control (e.g., Git).</li><li>Knowledge of scripting/programming languages (e.g., Python, Shell, JavaScript)</li><div>#LI-Hybrid</div><div>#LI-IR1</div>"}],"text":"Atlassian Technical Consultant","country":"IN","workplaceType":"hybrid","opening":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div>","openingPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n","descriptionBody":"<div>We are looking for a highly experienced Atlassian Technical&nbsp;Consultant with 6–8 years of hands-on expertise in the full lifecycle of Atlassian administration—including installations, upgrades, and&nbsp;migrations, along with advanced skills in Groovy scripting and REST&nbsp;API integration.</div><div><br></div><div>In this role, you’ll drive end-to-end technical solutions for Atlassian&nbsp;environments (Jira, Confluence, Jira Service Management and other&nbsp;Atlassian suite products), working closely with clients and internal&nbsp;stakeholders to automate, extend, and optimize their usage of Atlassian&nbsp;tools.</div><div><br></div><div><b><i>**This role is based in India and would require working US&nbsp;hours.**</i></b></div>","descriptionBodyPlain":"We are looking for a highly experienced Atlassian Technical Consultant with 6–8 years of hands-on expertise in the full lifecycle of Atlassian administration—including installations, upgrades, and migrations, along with advanced skills in Groovy scripting and REST API integration.\n\nIn this role, you’ll drive end-to-end technical solutions for Atlassian environments (Jira, Confluence, Jira Service Management and other Atlassian suite products), working closely with clients and internal stakeholders to automate, extend, and optimize their usage of Atlassian tools.\n\n**This role is based in India and would require working US hours.**\n","hostedUrl":"https://jobs.lever.co/cprime/26ef9491-c5ec-414c-bac8-37fb03033da8","applyUrl":"https://jobs.lever.co/cprime/26ef9491-c5ec-414c-bac8-37fb03033da8/apply"},{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities.  We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n\nEqual Employment Opportunity Statement    \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"<div><b style=\"font-size: 11pt\">What We Believe In</b></div><div><span style=\"font-size: 11pt\">At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.&nbsp; We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.</span></div><div><br></div><div><b style=\"font-size: 11pt\">Equal Employment Opportunity Statement&nbsp;&nbsp;&nbsp;&nbsp;</b></div><div><span style=\"font-size: 11pt\">Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. </span></div>","categories":{"commitment":"Full-time","department":"Cprime India","location":"India","team":"Enterprise Technology and Financial Management","allLocations":["India"]},"createdAt":1753179129243,"descriptionPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n\n\nA Goldman Sachs | Everstone company, Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations.\n\nWe are looking for a seasoned Apptio Targetprocess (ATP) Implementation Consultant with 8+ years of experience in enterprise IT consulting, including deep hands-on experience implementing and configuring enterprise agile/ PPM products for Agile portfolio and work management.\n\nAs a key player in our delivery team, you will work with global enterprise clients to implement, customize, and optimize ATP to meet their Agile transformation and program portfolio management goals. This is a fully remote position based in India and will involve close collaboration with client stakeholders, solution architects, and agile coaches\n","description":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div><div><br></div><div>A Goldman Sachs | Everstone company, Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations.</div><div><br></div><div><b style=\"font-size: 11pt;\">We are looking for a seasoned Apptio Targetprocess (ATP) Implementation Consultant with 8+ years of experience in enterprise IT consulting, including deep hands-on experience implementing and configuring enterprise agile/ PPM products for Agile portfolio and work management.</b></div><div><br></div><div><span style=\"font-size: 11pt;\">As a key player in our delivery team, you will work with global enterprise clients to implement, customize, and optimize ATP to meet their Agile transformation and program portfolio management goals. This is a fully remote position based in India and will involve close collaboration with client stakeholders, solution architects, and agile coaches</span></div>","id":"f06601f7-c0d7-47e4-bd25-8b670269690e","lists":[{"text":"What you will do:","content":"<li>Lead or support the end-to-end implementation of Apptio&nbsp;Targetprocess,      including configuration, customization, integration, and deployment.&nbsp;</li><li>Engage with enterprise clients to gather business requirements, map workflows, and design scalable solutions aligned with Agile portfolio management principles (SAFe,&nbsp;LeSS, etc.).&nbsp;</li><li>Configure&nbsp;Targetprocess&nbsp;entities, views, workflows, and custom fields to meet client-specific use cases.&nbsp;</li><li>Integrate ATP with tools such as Jira, Azure DevOps, ServiceNow, and other ALM/ITSM systems.&nbsp;</li><li>Develop dashboards, reports, and visualizations for stakeholders including PMOs, product owners, and executive sponsors.&nbsp;</li><li>Partner with change management and training teams to enable adoption and best practices.&nbsp;</li><li>Support testing, UAT, go-live activities, and ongoing enhancements.&nbsp;</li><li>Provide post-implementation support and performance tuning as&nbsp;required.&nbsp;</li><li>Document configurations, technical specs, and solution designs.&nbsp;</li>"},{"text":"Required Skills & Experience:","content":"<li>8+ years of experience in IT consulting, with 3+ years hands-on experience in implementing any enterprise agile or project management applications.&nbsp;</li><li>Strong understanding of Agile and Lean portfolio/program management practices.&nbsp;</li><li>Proficiency&nbsp;in configuring/ customizing any enterprise agile or project management applications, workflows, integrations, and custom views.&nbsp;</li><li>Experience integrating PPM/ EA application with third-party tools (e.g., Jira, ADO, ServiceNow).Ability&nbsp;to translate business needs into scalable,      technical&nbsp;Targetprocess&nbsp;solutions.&nbsp;</li><li>Excellent communication, facilitation, and client management skills.&nbsp;</li><li>Experience working in remote/distributed teams and global delivery models.&nbsp;</li><li>Preferred experience with IBM Apptio&nbsp;Targetprocess/&nbsp;ApptioOne&nbsp;or      other Apptio modules (e.g., Cost Transparency,&nbsp;Cloudability) is a plus.&nbsp;</li><li>Familiarity with enterprise Agile frameworks like&nbsp;SAFe,&nbsp;LeSS, or Disciplined      Agile Delivery.&nbsp;</li><li><b>Should have experience in anyone of the SPM/ EAP tool implementation -&nbsp;Planview&nbsp;AgilePlace, Planisware, and ServiceNow SPM, Jira Align, Broadcom Clarity/&nbsp;Rally,      Microsoft Project Online/ Server, <a rel=\"noopener noreferrer\" class=\"postings-link\" href=\"http://Digital.ai\">Digital.ai</a> Agility, Jile from  TCS&nbsp;or&nbsp;Cora PPM.&nbsp;</b></li><li><b>Should have experience in JavaScript,&nbsp;JSON,&nbsp;and Rest API/ Postman API      for advanced automation/integration scenarios.</b>&nbsp;</li><li>Solution architecture experience will be an advantage.&nbsp;</li>"},{"text":"Education and Certifications:","content":"<li>Bachelor’s degree in information technology, Computer Science, or related field.</li><li>Apptio Targetprocess certification (if available) or training completion preferred.</li>"}],"text":"ATP Implementation Consultant","country":"IN","workplaceType":"remote","opening":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div>","openingPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n","descriptionBody":"<div>A Goldman Sachs | Everstone company, Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations.</div><div><br></div><div><b style=\"font-size: 11pt;\">We are looking for a seasoned Apptio Targetprocess (ATP) Implementation Consultant with 8+ years of experience in enterprise IT consulting, including deep hands-on experience implementing and configuring enterprise agile/ PPM products for Agile portfolio and work management.</b></div><div><br></div><div><span style=\"font-size: 11pt;\">As a key player in our delivery team, you will work with global enterprise clients to implement, customize, and optimize ATP to meet their Agile transformation and program portfolio management goals. This is a fully remote position based in India and will involve close collaboration with client stakeholders, solution architects, and agile coaches</span></div>","descriptionBodyPlain":"A Goldman Sachs | Everstone company, Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations.\n\nWe are looking for a seasoned Apptio Targetprocess (ATP) Implementation Consultant with 8+ years of experience in enterprise IT consulting, including deep hands-on experience implementing and configuring enterprise agile/ PPM products for Agile portfolio and work management.\n\nAs a key player in our delivery team, you will work with global enterprise clients to implement, customize, and optimize ATP to meet their Agile transformation and program portfolio management goals. This is a fully remote position based in India and will involve close collaboration with client stakeholders, solution architects, and agile coaches\n","hostedUrl":"https://jobs.lever.co/cprime/f06601f7-c0d7-47e4-bd25-8b670269690e","applyUrl":"https://jobs.lever.co/cprime/f06601f7-c0d7-47e4-bd25-8b670269690e/apply"},{"additional":"","additionalPlain":"","categories":{"department":"Global Talent Services","location":"Cincinatti, OH","team":"Global Talent Services","allLocations":["Cincinatti, OH"]},"createdAt":1772131472135,"descriptionPlain":"Role:                   Specialist 2, Customer Support\nContract:            3+ months- Contract-to-Hire\nLocation:             Blue Ash, OH (no remote work available)\n \nJob Description:\nOnsite in Blue Ash, OH (no remote work available)\nStart:  04/27\n \nSchedule:  Mon-Fri 8:30 am- 5pm EST Pay $20.00/hour\nWould prefer candidates who have worked in call center, retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer service.\nYou will support inbound customer inquiries and resolve customer issues by delivering world-class customer service.  In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.\nJob Responsibilities\nEnsure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met.  Maintain personal and team accountability for productivity and efficiency.Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.Advocate as the voice of the customer to Green Dot.  Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.\n \n Job Requirements\n1+ years of customer service and/or contact center experience preferredStrong verbal and written communication skills.\n","description":"<div><strong><span style=\"font-size: 11pt;\">Role:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Specialist 2, Customer Support</span></strong></div>\n<div><strong><span style=\"font-size: 11pt;\">Contract:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 3+&nbsp;months- Contract-to-Hire</span></strong></div>\n<div><strong><span style=\"font-size: 11pt;\">Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp;Blue Ash, OH (no remote work available)</span></strong></div>\n<div>&nbsp;</div>\n<div>Job Description:</div>\n<div><strong>Onsite in Blue Ash, OH (no remote work available)</strong></div>\n<div><strong><span style=\"font-size: 12pt;\">Start:&nbsp; 04/27</span></strong></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 12pt;\">Schedule:&nbsp; Mon-Fri 8:30 am- 5pm EST Pay $<a href=\"http://20.00/hour\">20.00/hour</a></span></strong></div>\n<div><strong>Would prefer candidates who have worked in call center, retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer service.</strong></div>\n<div><strong>You will support inbound customer inquiries and resolve customer issues by delivering world-class customer service.&nbsp; In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.</strong></div>\n<div><u><strong>Job Responsibilities</strong></u></div>\n<div><span style=\"font-size: 12pt;\">Ensure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and <a href=\"http://policies.Receive\">policies.Receive</a> inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met.&nbsp; Maintain personal and team accountability for productivity and <a href=\"http://efficiency.Demonstrate\">efficiency.Demonstrate</a> ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely <a href=\"http://manner.Demonstrate\">manner.Demonstrate</a> sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher <a href=\"http://authority.Demonstrate\">authority.Demonstrate</a> the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and <a href=\"http://products.Advocate\">products.Advocate</a> as the voice of the customer to Green Dot.&nbsp; Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and <a href=\"http://processes.Understand\">processes.Understand</a> current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix <a href=\"http://processes.Capture\">processes.Capture</a> all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly <a href=\"http://maintained.Follow\">maintained.Follow</a> escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve <a href=\"http://issues.Utilize\">issues.Utilize</a> appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;<u><strong>Job Requirements</strong></u></div>\n<div><span style=\"font-size: 12pt;\">1+ years of customer service and/or contact center experience preferredStrong verbal and written communication skills.</span></div>","id":"2ccbfad1-be7e-4627-a10a-a4dcdc212639","lists":[{"text":"","content":"\n<li>&nbsp;</li>\n"}],"salaryRange":{"max":20,"currency":"USD","interval":"per-hour-wage","min":19},"text":"Customer Support Specialist","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div><strong><span style=\"font-size: 11pt;\">Role:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Specialist 2, Customer Support</span></strong></div>\n<div><strong><span style=\"font-size: 11pt;\">Contract:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 3+&nbsp;months- Contract-to-Hire</span></strong></div>\n<div><strong><span style=\"font-size: 11pt;\">Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp;Blue Ash, OH (no remote work available)</span></strong></div>\n<div>&nbsp;</div>\n<div>Job Description:</div>\n<div><strong>Onsite in Blue Ash, OH (no remote work available)</strong></div>\n<div><strong><span style=\"font-size: 12pt;\">Start:&nbsp; 04/27</span></strong></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 12pt;\">Schedule:&nbsp; Mon-Fri 8:30 am- 5pm EST Pay $<a href=\"http://20.00/hour\">20.00/hour</a></span></strong></div>\n<div><strong>Would prefer candidates who have worked in call center, retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer service.</strong></div>\n<div><strong>You will support inbound customer inquiries and resolve customer issues by delivering world-class customer service.&nbsp; In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.</strong></div>\n<div><u><strong>Job Responsibilities</strong></u></div>\n<div><span style=\"font-size: 12pt;\">Ensure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and <a href=\"http://policies.Receive\">policies.Receive</a> inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met.&nbsp; Maintain personal and team accountability for productivity and <a href=\"http://efficiency.Demonstrate\">efficiency.Demonstrate</a> ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely <a href=\"http://manner.Demonstrate\">manner.Demonstrate</a> sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher <a href=\"http://authority.Demonstrate\">authority.Demonstrate</a> the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and <a href=\"http://products.Advocate\">products.Advocate</a> as the voice of the customer to Green Dot.&nbsp; Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and <a href=\"http://processes.Understand\">processes.Understand</a> current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix <a href=\"http://processes.Capture\">processes.Capture</a> all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly <a href=\"http://maintained.Follow\">maintained.Follow</a> escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve <a href=\"http://issues.Utilize\">issues.Utilize</a> appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;<u><strong>Job Requirements</strong></u></div>\n<div><span style=\"font-size: 12pt;\">1+ years of customer service and/or contact center experience preferredStrong verbal and written communication skills.</span></div>","descriptionBodyPlain":"Role:                   Specialist 2, Customer Support\nContract:            3+ months- Contract-to-Hire\nLocation:             Blue Ash, OH (no remote work available)\n \nJob Description:\nOnsite in Blue Ash, OH (no remote work available)\nStart:  04/27\n \nSchedule:  Mon-Fri 8:30 am- 5pm EST Pay $20.00/hour\nWould prefer candidates who have worked in call center, retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer service.\nYou will support inbound customer inquiries and resolve customer issues by delivering world-class customer service.  In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.\nJob Responsibilities\nEnsure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met.  Maintain personal and team accountability for productivity and efficiency.Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.Advocate as the voice of the customer to Green Dot.  Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.\n \n Job Requirements\n1+ years of customer service and/or contact center experience preferredStrong verbal and written communication skills.\n","hostedUrl":"https://jobs.lever.co/cprime/2ccbfad1-be7e-4627-a10a-a4dcdc212639","applyUrl":"https://jobs.lever.co/cprime/2ccbfad1-be7e-4627-a10a-a4dcdc212639/apply"},{"additionalPlain":"Third party candidates will not be considered for this opportunity. Cprime does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Cprime employees, or any other company location. Cprime is not responsible for any fees related to unsolicited resumes.\n\nWhat We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities.  We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n \nEqual Employment Opportunity Statement    \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"<div><i style=\"font-size: 16px\">Third party candidates will not be considered for this opportunity. Cprime does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Cprime employees, or any other company location. Cprime is not responsible for any fees related to unsolicited resumes.</i></div><div><br></div><div><b style=\"font-size: 11pt\">What We Believe In</b></div><div><span style=\"font-size: 11pt\">At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.&nbsp; We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.</span></div><div><span style=\"font-size: 10.5pt\">&nbsp;</span></div><div><b style=\"font-size: 11pt\">Equal Employment Opportunity Statement&nbsp;&nbsp;&nbsp;&nbsp;</b></div><div><span style=\"font-size: 11pt\">Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. </span></div>","categories":{"commitment":"Contract-to-Hire","department":"Global Talent Services","location":"Cincinatti, OH","team":"Contract Service Opportunities-US","allLocations":["Cincinatti, OH"]},"createdAt":1770735201305,"descriptionPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n\n \nNotice of E-Verify Participation:\n \nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.\n \nRight to Work Notice:\n \nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5)) \n\n\nShift Schedule:  Mon to Fri - 8:30 AM - 5 PM EST\nStart Date:  04/27/2026\nWhat does a Customer Service Representative do?\nAs a Customer Service Rep, you will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Company Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.\n \nAs a Customer Service Representative, you can look forward to:\nEnsuring that all customer escalations and complaints are managed to excellent professional standards and within Company  terms and policies.\nReceiving inbound contacts calls and completing outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. \nDemonstrating sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.\nAdvocating as the voice of the customer to Company.  Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.\nSharing information and knowledge with other team members to recognize and reduce the number of repeated issues.\nCapturing all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.\nFollowing escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.\nUtilizing appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.\n\n\nThese are the qualifications we are looking for:\nHigh school diploma or equivalent\nMinimum 2 years of customer service and/or contact center experience\nExperience in de-escalating situations with dissatisfied customers, with an ability to be patient and empathic\nProficiency in MS Outlook, Word, PowerPoint and Excel skills\n","description":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div><div><br></div><div><span style=\"font-size: 10.5pt\">&nbsp;</span></div><div><b style=\"font-size: 10.5pt\">Notice of E-Verify Participation:</b></div><div><span style=\"font-size: 10.5pt\">&nbsp;</span></div><div><span style=\"font-size: 10.5pt\">This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.</span></div><div><span style=\"font-size: 10.5pt\">&nbsp;</span></div><div><b style=\"font-size: 10.5pt\">Right to Work Notice:</b></div><div><span style=\"font-size: 10.5pt\">&nbsp;</span></div><div><span style=\"font-size: 10.5pt\">If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))&nbsp;</span></div><div><br></div><div>\n<p><strong>Shift Schedule:&nbsp; </strong>Mon to Fri - 8:30&nbsp;AM - 5 PM EST</p>\n<p><strong>Start Date:&nbsp; </strong>04/27/2026</p>\n</div>\n<div>\n<p><strong>What does a Customer Service Representative do?</strong></p>\n<p>As a Customer Service Rep, you will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Company Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.</p>\n<p>&nbsp;</p>\n<p><strong>As a Customer Service Representative, you can look forward to:</strong></p>\n<ul type=\"disc\">\n<li>Ensuring that all customer escalations and complaints are managed to excellent professional standards and within Company&nbsp; terms and policies.</li>\n<li>Receiving inbound contacts calls and completing outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met.&nbsp;</li>\n<li>Demonstrating sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.</li>\n<li>Advocating as the voice of the customer to Company.&nbsp; Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.</li>\n<li>Sharing information and knowledge with other team members to recognize and reduce the number of repeated issues.</li>\n<li>Capturing all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.</li>\n<li>Following escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.</li>\n<li>Utilizing appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.<br><br><br></li>\n</ul>\n<div>\n<p><strong>These are the qualifications we are looking for:</strong></p>\n<ul type=\"disc\">\n<li>High school diploma or equivalent</li>\n<li>Minimum 2 years of customer service and/or contact center experience</li>\n<li>Experience in de-escalating situations with dissatisfied customers, with an ability to be patient and empathic</li>\n<li>Proficiency in MS Outlook, Word, PowerPoint and Excel skills</li>\n</ul>\n</div>\n</div>","id":"0ef115b1-a4df-4707-9d52-7e729a15fe35","lists":[],"salaryRange":{"min":20,"max":20,"currency":"USD","interval":"per-hour-wage"},"text":"Customer Support Specialist (Customer Service Representative - CSR)","country":"US","workplaceType":"onsite","opening":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div><div><br></div><div><span style=\"font-size: 10.5pt\">&nbsp;</span></div><div><b style=\"font-size: 10.5pt\">Notice of E-Verify Participation:</b></div><div><span style=\"font-size: 10.5pt\">&nbsp;</span></div><div><span style=\"font-size: 10.5pt\">This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.</span></div><div><span style=\"font-size: 10.5pt\">&nbsp;</span></div><div><b style=\"font-size: 10.5pt\">Right to Work Notice:</b></div><div><span style=\"font-size: 10.5pt\">&nbsp;</span></div><div><span style=\"font-size: 10.5pt\">If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))&nbsp;</span></div>","openingPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n\n \nNotice of E-Verify Participation:\n \nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.\n \nRight to Work Notice:\n \nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5)) \n","descriptionBody":"<div>\n<p><strong>Shift Schedule:&nbsp; </strong>Mon to Fri - 8:30&nbsp;AM - 5 PM EST</p>\n<p><strong>Start Date:&nbsp; </strong>04/27/2026</p>\n</div>\n<div>\n<p><strong>What does a Customer Service Representative do?</strong></p>\n<p>As a Customer Service Rep, you will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Company Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.</p>\n<p>&nbsp;</p>\n<p><strong>As a Customer Service Representative, you can look forward to:</strong></p>\n<ul type=\"disc\">\n<li>Ensuring that all customer escalations and complaints are managed to excellent professional standards and within Company&nbsp; terms and policies.</li>\n<li>Receiving inbound contacts calls and completing outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met.&nbsp;</li>\n<li>Demonstrating sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.</li>\n<li>Advocating as the voice of the customer to Company.&nbsp; Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.</li>\n<li>Sharing information and knowledge with other team members to recognize and reduce the number of repeated issues.</li>\n<li>Capturing all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.</li>\n<li>Following escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.</li>\n<li>Utilizing appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.<br><br><br></li>\n</ul>\n<div>\n<p><strong>These are the qualifications we are looking for:</strong></p>\n<ul type=\"disc\">\n<li>High school diploma or equivalent</li>\n<li>Minimum 2 years of customer service and/or contact center experience</li>\n<li>Experience in de-escalating situations with dissatisfied customers, with an ability to be patient and empathic</li>\n<li>Proficiency in MS Outlook, Word, PowerPoint and Excel skills</li>\n</ul>\n</div>\n</div>","descriptionBodyPlain":"Shift Schedule:  Mon to Fri - 8:30 AM - 5 PM EST\nStart Date:  04/27/2026\nWhat does a Customer Service Representative do?\nAs a Customer Service Rep, you will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Company Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.\n \nAs a Customer Service Representative, you can look forward to:\nEnsuring that all customer escalations and complaints are managed to excellent professional standards and within Company  terms and policies.\nReceiving inbound contacts calls and completing outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. \nDemonstrating sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.\nAdvocating as the voice of the customer to Company.  Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.\nSharing information and knowledge with other team members to recognize and reduce the number of repeated issues.\nCapturing all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.\nFollowing escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.\nUtilizing appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.\n\n\nThese are the qualifications we are looking for:\nHigh school diploma or equivalent\nMinimum 2 years of customer service and/or contact center experience\nExperience in de-escalating situations with dissatisfied customers, with an ability to be patient and empathic\nProficiency in MS Outlook, Word, PowerPoint and Excel skills\n","hostedUrl":"https://jobs.lever.co/cprime/0ef115b1-a4df-4707-9d52-7e729a15fe35","applyUrl":"https://jobs.lever.co/cprime/0ef115b1-a4df-4707-9d52-7e729a15fe35/apply"},{"additionalPlain":"Elabor8 has a strong demand from our clients for our people and agile ways of working, so we need more like-minded individuals to become members of our team. If you are keen to explore future opportunities, please submit your Expression of Interest along with your updated CV.\n\nWe are also an equal employment opportunity employer that supports diversity and an inclusive work environment.\n","additional":"<div>Elabor8 has a strong demand from our clients for our people and agile ways of working, so we need more like-minded individuals to become members of our team. <span style=\"font-size: inherit;\">If you are keen to explore future opportunities, please submit your Expression of Interest along with your updated CV.</span></div><div><br></div><div>We are also an equal employment opportunity employer that supports diversity and an inclusive work environment.</div>","categories":{"commitment":"Contractor","department":"Cprime APAC","location":"Melbourne","team":"Consulting - Digital & Enterprise Solutions","allLocations":["Melbourne","Brisbane","Sydney"]},"createdAt":1771470284110,"descriptionPlain":"About Elabor8\n\nWe are all about bringing value to our clients on their agile transformation journeys. Our focus on operational design, new ways of working and agile delivery helps organisations move easily between now, and what comes next.\n\nWe are currently building our Expression of Interest talent pool and would love to connect with professionals who are keen on contract or fixed-term opportunities across a range of clients and projects. This is an early conversation to understand your skills, experience, and interests so we can consider you for upcoming roles.\n\nWe are particularly interested in connecting with professionals across the following areas: Project & Delivery, Digital, Data & AI, Software Development, Quality Assurance, DevOps & Cloud, Infrastructure, and Cyber Security.\n","description":"<div><b>About Elabor8</b></div><div><br></div><div>We are all about bringing value to our clients on their agile transformation journeys. Our focus on operational design, new ways of working and agile delivery helps organisations move easily between now, and what comes next.</div><div><br></div><div>We are currently building our Expression of Interest talent pool and would love to connect with professionals who are keen on contract or fixed-term opportunities across a range of clients and projects. This is an early conversation to understand your skills, experience, and interests so we can consider you for upcoming roles.</div><div><br></div><div>We are particularly interested in connecting with professionals across the following areas: <b>Project &amp; Delivery, Digital, Data &amp; AI, Software Development, Quality Assurance, DevOps &amp; Cloud, Infrastructure, and Cyber Security.</b></div>","id":"3afdf93e-403f-424f-9883-be0bcad9cd99","lists":[{"text":"About You","content":"<li>You are a proactive professional who can quickly build rapport with clients, stakeholders, and delivery teams.</li><li>You communicate clearly and confidently with both technical and non-technical audiences.</li><li>You are organised, adaptable, and able to manage multiple priorities in dynamic environments.</li><li>You enjoy collaborating with teams, solving problems, and contributing to successful outcomes.</li><li>You are curious, innovative, and motivated to continuously learn and improve in your field.</li>"},{"text":"What We’re Looking For","content":"<li>Professionals with experience contributing to projects or initiatives across a variety of industries.</li><li>Strong problem-solving, analytical, and organisational skills.</li><li>Ability to work effectively with diverse teams and stakeholders.</li><li>Flexibility to adapt to different project environments, methodologies, and priorities.</li><li>A proactive approach to delivering results and supporting successful project outcomes.</li><div><br></div>"},{"text":"Why Join Our Talent Pool","content":"<li>Early access to upcoming contract and fixed-term opportunities across multiple clients and industries.</li><li>Roles that align with your skills, experience, and career goals.</li><li>An opportunity to showcase your expertise for future project placements.</li><div><br></div><div>#LI-AS7</div><div><br></div>"}],"text":"Expression of Interest – ( Delivery and Technology Opportunities)","country":"AU","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<div><b>About Elabor8</b></div><div><br></div><div>We are all about bringing value to our clients on their agile transformation journeys. Our focus on operational design, new ways of working and agile delivery helps organisations move easily between now, and what comes next.</div><div><br></div><div>We are currently building our Expression of Interest talent pool and would love to connect with professionals who are keen on contract or fixed-term opportunities across a range of clients and projects. This is an early conversation to understand your skills, experience, and interests so we can consider you for upcoming roles.</div><div><br></div><div>We are particularly interested in connecting with professionals across the following areas: <b>Project &amp; Delivery, Digital, Data &amp; AI, Software Development, Quality Assurance, DevOps &amp; Cloud, Infrastructure, and Cyber Security.</b></div>","descriptionBodyPlain":"About Elabor8\n\nWe are all about bringing value to our clients on their agile transformation journeys. Our focus on operational design, new ways of working and agile delivery helps organisations move easily between now, and what comes next.\n\nWe are currently building our Expression of Interest talent pool and would love to connect with professionals who are keen on contract or fixed-term opportunities across a range of clients and projects. This is an early conversation to understand your skills, experience, and interests so we can consider you for upcoming roles.\n\nWe are particularly interested in connecting with professionals across the following areas: Project & Delivery, Digital, Data & AI, Software Development, Quality Assurance, DevOps & Cloud, Infrastructure, and Cyber Security.\n","hostedUrl":"https://jobs.lever.co/cprime/3afdf93e-403f-424f-9883-be0bcad9cd99","applyUrl":"https://jobs.lever.co/cprime/3afdf93e-403f-424f-9883-be0bcad9cd99/apply"},{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities.  We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n\nEqual Employment Opportunity Statement    \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"<div><b style=\"font-size: 11pt\">What We Believe In</b></div><div><span style=\"font-size: 11pt\">At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.&nbsp; We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.</span></div><div><br></div><div><b style=\"font-size: 11pt\">Equal Employment Opportunity Statement&nbsp;&nbsp;&nbsp;&nbsp;</b></div><div><span style=\"font-size: 11pt\">Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. </span></div>","categories":{"commitment":"Permanent","department":"Cprime India","location":"Hyderabad, India","team":"Operations","allLocations":["Hyderabad, India","Chennai, Tamil Nadu"]},"createdAt":1776249677608,"descriptionPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n\n\nRole Overview:\n\nThe IT Systems SPOC at CPrime will serve as the single point of contact for Projector PSA and Salesforce platforms, ensuring seamless integration with Microsoft 365 and related systems. This role supports CPrime’s global delivery, finance, and sales teams by maintaining system integrity, accurate data flow, and reliable integrations.\n","description":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div><div><br></div><div>Role Overview:<br><br>The IT Systems SPOC at CPrime will serve as the single point of contact for Projector PSA and Salesforce platforms, ensuring seamless integration with Microsoft 365 and related systems. This role supports CPrime’s global delivery, finance, and sales teams by maintaining system integrity, accurate data flow, and reliable integrations.</div>","id":"0cfe0bc5-8647-41a3-ae19-5d987667afc3","lists":[{"text":" Key Responsibilities","content":"<div><strong>&nbsp;Projector PSA (CPrime Core System)</strong></div>\n<div>&nbsp;</div>\n<div>• Act as the primary IT SPOC for Projector PSA across CPrime.</div>\n<div>• Manage user lifecycle (onboarding, offboarding, role and access updates).</div>\n<div>• Maintain employee records, engagements, rate cards, RDC mappings, and utilization data.</div>\n<div>• Troubleshoot issues related to projects, revenue recognition, cost tracking, and reporting.</div>\n<div>• Partner with Finance and Delivery leadership to support audits and compliance needs.</div>\n<div>• Ensure data accuracy post Salesforce → Projector migrations.</div>\n<div>&nbsp;</div>\n<div><strong>Salesforce Integration &amp; Support </strong></div>\n<div>&nbsp;</div>\n<div>• Support Salesforce integrations with Projector PSA.</div>\n<div>• Validate opportunity readiness (Closed Won status, mandatory fields) before sync.</div>\n<div>• Investigate and resolve missing or failed engagement transfers.</div>\n<div>• Liaise with Salesforce administrators and Sales Operations teams.</div>\n<div>&nbsp;</div>\n<div><strong>Microsoft Accounts &amp; Identity Management</strong></div>\n<div>&nbsp;</div>\n<div>• Administer Microsoft 365 / Azure AD user accounts, licenses, groups, and roles.</div>\n<div>• Conduct periodic access reviews and ensure compliance with CPrime security policies.</div>\n<div>• Support authentication, MFA, and identity-related issues across global users.</div>\n<div>• Coordinate access requirements for integrations and service accounts.</div>\n<div>&nbsp;</div>\n<div><strong>API &amp; System Integrations</strong></div>\n<div>&nbsp;</div>\n<div>• Support and monitor API integrations between Salesforce and Projector PSA, and Microsoft services and third-party SaaS platforms.&nbsp;</div>\n<div>• Understand integration flows, authentication mechanisms, and data dependencies.</div>\n<div>• Coordinate with vendors and internal teams for fixes and enhancements.&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong>Documentation &amp; Process Ownership </strong></div>\n<div>&nbsp;</div>\n<div>• Create and maintain SOPs, runbooks, and system documentation (Confluence).</div>\n<div>• Document integration logic, known issues, and operational workarounds.</div>\n<div>• Support audit requests with system reports and access logs.</div>\n<div>&nbsp;</div>\n<div><strong>&nbsp;Stakeholder &amp; Global Coordination</strong></div>\n<div>&nbsp;</div>\n<div>• Act as a liaison between IT, Finance, HR, Sales, and Delivery teams.&nbsp;</div>\n<div>• Provide clear updates on issues, timelines, and resolutions.</div>\n<div>• Support global CPrime teams across US, India, Australia, and other regions.&nbsp;</div>"},{"text":"Required Skills & Qualifications ","content":"<div><strong>Technical&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div>• Strong hands-on experience with Projector PSA.</div>\n<div>• Working knowledge of Salesforce (support and integration perspective).</div>\n<div>• Good understanding of Microsoft 365 / Azure AD administration.</div>\n<div>• Experience with API integrations, data sync, and authentication models.</div>\n<div>• Familiarity with SaaS-based enterprise systems.</div>\n<div>&nbsp;</div>\n<div><strong>Functional</strong></div>\n<div>&nbsp;</div>\n<div>• Strong troubleshooting and analytical skills.&nbsp;</div>\n<div>• Ability to understand finance, delivery, and sales workflows.</div>\n<div>• Experience supporting audit and compliance requirements.</div>\n<div>&nbsp;</div>\n<div><strong>Soft Skills</strong></div>\n<div>&nbsp;</div>\n<div>• Excellent communication and stakeholder management skills.</div>\n<div>• Process-oriented with strong documentation mindset.</div>\n<div>• Ability to own systems end-to-end as a SPOC.&nbsp;</div>"},{"text":"Nice to Have ","content":"<div>• Exposure to PSA, ERP, or finance systems.</div>\n<div>• PowerShell or automation experience.</div>\n<div>• Prior experience supporting global teams.</div>"}],"text":"IT Applications & Integrations SPOC","country":"IN","workplaceType":"onsite","opening":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div>","openingPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n","descriptionBody":"<div>Role Overview:<br><br>The IT Systems SPOC at CPrime will serve as the single point of contact for Projector PSA and Salesforce platforms, ensuring seamless integration with Microsoft 365 and related systems. This role supports CPrime&rsquo;s global delivery, finance, and sales teams by maintaining system integrity, accurate data flow, and reliable integrations.</div>","descriptionBodyPlain":"Role Overview:\n\nThe IT Systems SPOC at CPrime will serve as the single point of contact for Projector PSA and Salesforce platforms, ensuring seamless integration with Microsoft 365 and related systems. This role supports CPrime’s global delivery, finance, and sales teams by maintaining system integrity, accurate data flow, and reliable integrations.\n","hostedUrl":"https://jobs.lever.co/cprime/0cfe0bc5-8647-41a3-ae19-5d987667afc3","applyUrl":"https://jobs.lever.co/cprime/0cfe0bc5-8647-41a3-ae19-5d987667afc3/apply"},{"additionalPlain":"","additional":"<div>\n<div><strong><span style=\"font-size: 11pt;\">What We Believe In</span></strong></div>\n<div><span style=\"font-size: 11pt;\">At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.&nbsp; We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Equal Employment Opportunity Statement&nbsp;&nbsp;&nbsp;&nbsp;</span></div>\n<div><span style=\"font-size: 11pt;\">Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. </span></div>\n</div>","categories":{"commitment":"Full-time","department":"Revenue","location":"Chennai, Tamil Nadu","team":"Sales Operations","allLocations":["Chennai, Tamil Nadu","Hyderabad, India"]},"createdAt":1776142556904,"descriptionPlain":"","description":"<div>\n<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 10pt;\">Summary</strong><span style=\"font-size: 10pt;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10pt;\">The Sales Operations Director will work closely with Operations and Sales Management and the Operations, Marketing, and Sales teams to support their policy, reporting, and analysis needs. The activities of this role will focus around organizing and measuring sales activity, setting sales strategy and operations processes: sales analytics, sales revenue optimization, sales process optimization, pipeline management, and forecasting.&nbsp;&nbsp;</span></div>\n<div><span style=\"font-size: 10pt;\">In this role, you will help bring structure to our revenue reporting and sales trends and provide guidance and recommendations for what can be done to increase our sales teams’ efficiency and effectiveness.&nbsp;</span></div>\n</div>","id":"7de8bfaa-2a41-4cc2-acef-a320c13f5262","lists":[{"text":"What you will do: ","content":"<div>\n\n<li>Establish,&nbsp;maintain, and continually improve sales processes.&nbsp;</li>\n<li>Work with the field sales teams to&nbsp;identify&nbsp;opportunities for improvement.&nbsp;</li>\n<li>Use data and reports to make decisions about bottlenecks in the sales process.&nbsp;</li>\n<li>Serve as subject matter expert&nbsp;regarding&nbsp;sales&nbsp;territory sizing and alignment, account ownership, team composition, and lead routing.&nbsp;</li>\n<li>Conduct sales training and mentor new and existing sellers on sales-related procedures.&nbsp;</li>\n<li>Assist&nbsp;with sales forecasting, contact and lead management,&nbsp;opportunities&nbsp;data quality, creating dashboards and reports, and ensuring data integrity throughout our systems.&nbsp;</li>\n<li>Report and provide insights to support the decision-making and strategic planning of the management team.&nbsp;</li>\n<li>Partner with the Head of Sales to create sales team evaluation processes and metrics.&nbsp;</li>\n<li>Responsible for territory planning and analysis&nbsp;</li>\n\n</div>"},{"text":"Qualifications and Skills: ","content":"<div>\n\n<li>15+ years of experience&nbsp;with&nbsp;implementing sales operations optimization and process improvements.&nbsp;</li>\n<li>15+ years of experience with Salesforce measurement, and sales technology implementation plans.&nbsp;</li>\n<li>12+ years of experience creating Salesforce processes, reports, and dashboards.&nbsp;</li>\n<li>15+ years of experience creating sales metrics, reports, and dashboards using Power BI or Tableau CRM.&nbsp;</li>\n<li>Professional or higher English verbal and written communication skills.&nbsp;</li>\n\n</div>"},{"text":"Education and Certifications:","content":"<div>\n\n<li>Master of Business&nbsp;Administration&nbsp; (MBA) Required</li>\n\n</div>"}],"text":"Sales Operations Director","country":"IN","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div>\n<div>Cprime brings business into a new light&mdash;illuminating possibilities that once seemed hidden. For more than two decades, we&rsquo;ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 10pt;\">Summary</strong><span style=\"font-size: 10pt;\">&nbsp;</span></div>\n<div><span style=\"font-size: 10pt;\">The Sales Operations Director will work closely with Operations and Sales Management and the Operations, Marketing, and Sales teams to support their policy, reporting, and analysis needs. The activities of this role will focus around organizing and measuring sales activity, setting sales strategy and operations processes: sales analytics, sales revenue optimization, sales process optimization, pipeline management, and forecasting.&nbsp;&nbsp;</span></div>\n<div><span style=\"font-size: 10pt;\">In this role, you will help bring structure to our revenue reporting and sales trends and provide guidance and recommendations for what can be done to increase our sales teams&rsquo; efficiency and effectiveness.&nbsp;</span></div>\n</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/cprime/7de8bfaa-2a41-4cc2-acef-a320c13f5262","applyUrl":"https://jobs.lever.co/cprime/7de8bfaa-2a41-4cc2-acef-a320c13f5262/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Experience Transformation & Innovation (XTI)","location":"Atlanta, Georgia","team":"Sales","allLocations":["Atlanta, Georgia","Dallas - Ft. Worth, Texas","United States"]},"createdAt":1778729682778,"descriptionPlain":"","description":"<div>\n<p>Cprime is evolving from a traditional workflow transformation partner into an AI-first transformation partner, helping organizations modernize the way work gets done through AI, automation, and intelligent workflows. We are looking for ambitious, consultative sellers who can help clients navigate this transformation by adopting AI-first ways of working, improving employee and customer experiences, and driving measurable business outcomes through platforms like ServiceNow and Moveworks.&nbsp;</p>\n<p>We are looking for a high-performing ServiceNow &amp; Moveworks Sales Executive to support our growing AI and workflow transformation business at Cprime, helping to sell our comprehensive portfolio of strategic advisory, implementation, workflow transformation, and AI-enabled services.&nbsp;</p>\n<p>In this role, you will be responsible for selling Cprime services into both new and existing accounts and enabling our clients to maximize the value of their ServiceNow and Moveworks investments. Qualified candidates will demonstrate a strong track record of building new service pipelines, supporting co-sell motions with strategic partners, and helping enterprise clients transform processes using workflow automation and AI technologies.&nbsp;</p>\n<p>If you are a sales professional with experience selling transformation services for ServiceNow, Moveworks, and other SaaS platforms (e.g. Salesforce, Atlassian, Apptio, Workday, SuccessFactors, etc.), we would love to hear from you.&nbsp;</p>\n</div>","id":"90a6618c-cfd9-4e82-b17e-8a38aaa6acd4","lists":[{"text":"What you will do:","content":"<div>\n\n<li>Drive the entire sales cycle from initial customer engagement to closure.&nbsp;</li>\n<li>Work towards meeting assigned sales targets while maintaining a pipeline of 3x quota target.&nbsp;</li>\n<li>Help clients define and execute AI-first transformation strategies that improve workflows, productivity, employee experiences, and operational efficiency.&nbsp;</li>\n<li>Focus on understanding an organization’s business drivers, operational challenges, and pain points while articulating the value of workflow transformation, AI adoption, and intelligent automation.&nbsp;</li>\n<li>Position ServiceNow and Moveworks solutions as strategic enablers for enterprise AI adoption and modern ways of working.&nbsp;</li>\n<li>Build exceptional, partner-of-choice relationships with ServiceNow and Moveworks stakeholders, including sales, pre-sales, alliance teams, and product line leadership through meetings, presentations, and co-selling sessions.&nbsp;</li>\n<li>Collaborate with internal marketing and delivery teams to develop campaigns, account strategies, and pipeline generation initiatives aligned to regional growth objectives.&nbsp;</li>\n<li>Coordinate with internal departments to prepare proposals, support deal strategy, and ensure smooth transitions to delivery teams.&nbsp;</li>\n<li>Attend networking events, conferences, and partner events to expand professional relationships and generate new business opportunities.&nbsp;</li>\n<li>Drive deals forward with strong qualification discipline, mutual close plans, and proactive deal acceleration strategies.&nbsp;</li>\n<li>Play an active role in shaping market strategy and identifying emerging opportunities around AI-enabled workflow transformation.&nbsp;</li>\n<li>Leverage sales and market intelligence tools such as HubSpot and ZoomInfo to drive scale and efficiency.&nbsp;</li>\n<li>Provide timely and accurate forecasting, territory planning, and pipeline reporting to leadership.&nbsp;</li>\n<li>Work toward daily, monthly, and quarterly KPI metrics including partner meetings, prospect meetings, pipeline generation, and services revenue targets.&nbsp;</li>\n\n</div>"},{"text":"Qualifications and Skills:","content":"<div>\n\n<li>Minimum 5+ years of experience selling consulting and transformation services.&nbsp;</li>\n<li>Experience selling ServiceNow and/or Moveworks-related services and solutions.&nbsp;</li>\n<li>Ability to position implementation and advisory services in enterprise IT environments where speed, innovation, AI adoption, and business value are critical differentiators.&nbsp;</li>\n<li>Ability to discuss and articulate long-term ServiceNow and Moveworks adoption roadmaps as part of the sales cycle.&nbsp;</li>\n<li>Strong understanding of workflow automation, AI-enabled business transformation, and enterprise productivity solutions.&nbsp;</li>\n<li>Excellent communication and presentation skills with the ability to build trusted client and partner relationships.&nbsp;</li>\n<li>Proactive, highly motivated, and results-oriented mindset.&nbsp;</li>\n<li>Strong negotiation and consultative selling skills.&nbsp;</li>\n<li>Experience with pipeline development, lead generation, and strategic account growth.&nbsp;</li>\n<li>Strong client relationship management experience.&nbsp;</li>\n<li>Willingness and ability to work in complex, globally distributed, and diverse environments.&nbsp;</li>\n\n</div>"}],"text":"ServiceNow & Moveworks Sales Executive","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>\n<p>Cprime is evolving from a traditional workflow transformation partner into an AI-first transformation partner, helping organizations modernize the way work gets done through AI, automation, and intelligent workflows. We are looking for ambitious, consultative sellers who can help clients navigate this transformation by adopting AI-first ways of working, improving employee and customer experiences, and driving measurable business outcomes through platforms like ServiceNow and Moveworks.&nbsp;</p>\n<p>We are looking for a high-performing ServiceNow &amp; Moveworks Sales Executive to support our growing AI and workflow transformation business at Cprime, helping to sell our comprehensive portfolio of strategic advisory, implementation, workflow transformation, and AI-enabled services.&nbsp;</p>\n<p>In this role, you will be responsible for selling Cprime services into both new and existing accounts and enabling our clients to maximize the value of their ServiceNow and Moveworks investments. Qualified candidates will demonstrate a strong track record of building new service pipelines, supporting co-sell motions with strategic partners, and helping enterprise clients transform processes using workflow automation and AI technologies.&nbsp;</p>\n<p>If you are a sales professional with experience selling transformation services for ServiceNow, Moveworks, and other SaaS platforms (e.g. Salesforce, Atlassian, Apptio, Workday, SuccessFactors, etc.), we would love to hear from you.&nbsp;</p>\n</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/cprime/90a6618c-cfd9-4e82-b17e-8a38aaa6acd4","applyUrl":"https://jobs.lever.co/cprime/90a6618c-cfd9-4e82-b17e-8a38aaa6acd4/apply"},{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities.  We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n\nEqual Employment Opportunity Statement    \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"<div><b style=\"font-size: 11pt\">What We Believe In</b></div><div><span style=\"font-size: 11pt\">At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.&nbsp; We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.</span></div><div><br></div><div><b style=\"font-size: 11pt\">Equal Employment Opportunity Statement&nbsp;&nbsp;&nbsp;&nbsp;</b></div><div><span style=\"font-size: 11pt\">Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. </span></div>","categories":{"commitment":"Full-time","department":"Experience Transformation & Innovation (XTI)","location":"Hyderabad, India","team":"Employee Experience (EX)","allLocations":["Hyderabad, India"]},"createdAt":1780575303535,"descriptionPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n\n\nJob summary:\nWe are seeking a ServiceNow Consultant – HRSD with strong technical expertise and excellent communication skills to join our growing team. The ideal candidate will have hands-on experience implementing and configuring ServiceNow HR Service Delivery (HRSD) solutions and partnering with business and HR stakeholders to deliver impactful employee experiences.\nThis role requires a blend of technical consulting, solution design, client engagement, and implementation expertise to help organizations optimize and modernize their HR service delivery processes.\n","description":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div><div><br></div><p><strong>Job summary:</strong></p>\n<p>We are seeking a <strong>ServiceNow Consultant – HRSD</strong> with strong technical expertise and excellent communication skills to join our growing team. The ideal candidate will have hands-on experience implementing and configuring ServiceNow HR Service Delivery (HRSD) solutions and partnering with business and HR stakeholders to deliver impactful employee experiences.</p>\n<p>This role requires a blend of technical consulting, solution design, client engagement, and implementation expertise to help organizations optimize and modernize their HR service delivery processes.</p>","id":"b4978645-1770-43a7-b262-e4cdca1ca455","lists":[{"text":"Key Responsibilities:","content":"<div>\n<p><strong>Client Engagement</strong></p>\n<ul type=\"disc\">\n<li>Build strong relationships with clients, serving as a trusted advisor and subject matter expert on ServiceNow HRSD solutions.</li>\n<li>Understand client business objectives and provide recommendations aligned with industry best practices.</li>\n<li>Drive successful adoption of ServiceNow HRSD capabilities.</li>\n\n<p><strong>Solution Design &amp; Implementation</strong></p>\n<ul type=\"disc\">\n<li>Gather, analyze, and document business and HR requirements.</li>\n<li>Design and implement scalable ServiceNow HRSD solutions that align with client needs.</li>\n<li>Participate in end-to-end implementation projects, including requirements gathering, design, configuration, testing, deployment, and post-go-live support.</li>\n<li>Configure and customize ServiceNow HRSD modules and workflows.</li>\n\n<p><strong>HRSD Functional Expertise</strong></p>\n<ul type=\"disc\">\n<li>Configure and support:</li>\n<ul type=\"circle\">\n<li>HR Case Management and HR Services</li>\n<li>Employee Center Portal</li>\n<li>Journey Management</li>\n<li>HR Knowledge Management</li>\n<li>Now Assist</li>\n<li>Virtual Agent</li>\n\n<li>Design employee self-service experiences and HR workflows to improve employee satisfaction and operational efficiency.</li>\n\n<p><strong>Platform Configuration &amp; Development</strong></p>\n<ul type=\"disc\">\n<li>Configure ServiceNow applications using platform best practices.</li>\n<li>Develop and maintain:</li>\n<ul type=\"circle\">\n<li>Flow Designer workflows</li>\n<li>Business Rules</li>\n<li>Client Scripts</li>\n<li>UI Policies</li>\n<li>Notifications</li>\n<li>Integrations</li>\n\n<li>Work on system administration, user management, platform updates, and scripting activities.</li>\n\n<p><strong>Integration &amp; Automation</strong></p>\n<ul type=\"disc\">\n<li>Integrate ServiceNow HRSD with third-party applications and HR systems.</li>\n<li>Design and implement integrations using REST/SOAP APIs, IntegrationHub, and other ServiceNow integration technologies.</li>\n<li>Experience integrating with Workday, SAP SuccessFactors, Oracle HCM, or similar HR systems is highly preferred.</li>\n\n<p><strong>Testing &amp; Quality Assurance</strong></p>\n<ul type=\"disc\">\n<li>Participate in User Acceptance Testing (UAT), including test planning, scenario creation, execution, and defect resolution.</li>\n<li>Ensure solutions meet business requirements and quality standards.</li>\n\n<p><strong>Enablement &amp; Adoption</strong></p>\n<ul type=\"disc\">\n<li>Conduct workshops, demonstrations, and knowledge-transfer sessions.</li>\n<li>Educate stakeholders on platform capabilities, best practices, and emerging ServiceNow features.</li>\n<li>Promote user adoption and maximize business value from ServiceNow investments.</li>\n\n<p><strong>Continuous Improvement</strong></p>\n<ul type=\"disc\">\n<li>Stay current with ServiceNow releases, HRSD capabilities, and industry trends.</li>\n<li>Proactively identify opportunities for process optimization and platform enhancements.</li>\n\n</ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></div>"},{"text":"Qualifications & skills:","content":"<div>\n<ul type=\"disc\">\n<li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</li>\n<li>4+ years of hands-on ServiceNow platform experience.</li>\n<li>2+ years of hands-on ServiceNow HRSD implementation experience is a plus.</li>\n<li>Strong experience with ServiceNow HR Case Management, Employee Center Portal, Journey Management, Knowledge Management, Flow Designer, Now Assist, Virtual Agent, HR Case Management and HR Services.</li>\n<li>Experience configuring and customizing ServiceNow HRSD solutions.</li>\n<li>Experience with REST/SOAP APIs, IntegrationHub, and ServiceNow integrations.</li>\n<li>Experience integrating ServiceNow with HR systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms.</li>\n<li>Strong understanding of ServiceNow platform architecture, development, and administration.</li>\n<li>Experience working directly with clients, business stakeholders, and cross-functional teams.</li>\n<li>Strong problem-solving, analytical, and troubleshooting skills.</li>\n<li>Excellent communication, presentation, and stakeholder management skills.</li>\n<li>Ability to work independently in a fast-paced consulting environment.</li>\n<li>ServiceNow Certified System Administrator (CSA) certification is mandatory.</li>\n<li>CIS-HR or CIS-ITSM certification would be a plus</li>\n\n</ul></div>"},{"text":"Preferred Skills:","content":"<div>\n<ul type=\"disc\">\n<li>Experience with HR Case Management and Journey Management.</li>\n<li>Integration using REST APIs.</li>\n<li>Experience working in Agile/Scrum delivery environments.</li>\n<li>Prior consulting or client-facing implementation experience.</li>\n<li>Understanding of HR service delivery processes and employee experience best practices.</li>\n\n</ul></div>"}],"text":"ServiceNow Technical Consultant - HRSD","country":"IN","workplaceType":"hybrid","opening":"<div>Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.&nbsp;</div>","openingPlain":"Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human. \n","descriptionBody":"<p><strong>Job summary:</strong></p>\n<p>We are seeking a <strong>ServiceNow Consultant &ndash; HRSD</strong> with strong technical expertise and excellent communication skills to join our growing team. The ideal candidate will have hands-on experience implementing and configuring ServiceNow HR Service Delivery (HRSD) solutions and partnering with business and HR stakeholders to deliver impactful employee experiences.</p>\n<p>This role requires a blend of technical consulting, solution design, client engagement, and implementation expertise to help organizations optimize and modernize their HR service delivery processes.</p>","descriptionBodyPlain":"Job summary:\nWe are seeking a ServiceNow Consultant – HRSD with strong technical expertise and excellent communication skills to join our growing team. The ideal candidate will have hands-on experience implementing and configuring ServiceNow HR Service Delivery (HRSD) solutions and partnering with business and HR stakeholders to deliver impactful employee experiences.\nThis role requires a blend of technical consulting, solution design, client engagement, and implementation expertise to help organizations optimize and modernize their HR service delivery processes.\n","hostedUrl":"https://jobs.lever.co/cprime/b4978645-1770-43a7-b262-e4cdca1ca455","applyUrl":"https://jobs.lever.co/cprime/b4978645-1770-43a7-b262-e4cdca1ca455/apply"}]