[{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n \nEqual Employment Opportunity Statement \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"What We Believe In
\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
\n
\nEqual Employment Opportunity Statement
\nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
","categories":{"commitment":"Full-time","department":"Cprime India","location":"Chennai, Tamil Nadu","team":"Global Talent Services -India","allLocations":["Chennai, Tamil Nadu","Hyderabad, India"]},"createdAt":1787586844138,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n\n\nATP Implementation Lead\n \nA Goldman Sachs | Everstone company, Cprime is a global consulting firm helping to transform businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed against business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations.\n \nAs a Scaled Agile Institute (SAI) Gold and Platform Partner, we believe strongly in the value that Agile delivers. We work with our clients to realize these benefits by guiding their teams through the transition from SDLC to a scaled Agile framework (SAFe) and helpful processes, such as Scrum. We supply classroom training, customized workshops, and on-site mentoring to coach teams through the critical stages of their transition. Cprime’s Enterprise Transformation Program establishes organizational best practices for scaled Agile frameworks and other transformation methods, and we manage cultural change throughout the Project, Program and Portfolio levels of an organization. We believe Agile Transformations require a full organizational commitment and comes in various levels of maturity. We bring our clients to the next level with impactful implementation that brings the greatest result.\n \nWhat you will do:\nImplement Apptio Targetprocess instance and partner with business functions to gain user adoption.\nLead ATP team and mentor them for the implementation best practices.\nLead end to end implementation of ATP implementation and periodic interaction with clients.\nConduct discovery workshops and advise on the best practices to implement ATP.\nUpdate and add new features and solution of Apptio Targetprocess.\nCollaborate with users and stakeholders to drive toward desired outcomes aligning with the continuous requirement.\nAct as the primary point of contact for the business users and work towards implementation & support.\nGather customer feedback and work with the Product Management team to recommend how to improve product usability\nTroubleshoot customer issues and collaborate with support and development teams to resolve\nPresent project status, optimization opportunities, and strategic recommendations to business and technology leadership.\nSupport pre-sales activities, including solution demonstrations, RFP responses, solution design, and effort estimation.\nTarget Process:\nSolution Management - install/configure pre-defined and custom Apptio Targetprocess solutions aligning with department/ unit and ART needs\nCreate custom Apptio Targetprocess views, reports, and dashboards\nConfigure Apptio Targetprocess process parameters and settings\nCreate custom Apptio Targetprocess automation rules and metrics for event-based customization\nImport customer data\nConfigure integrations with 3rd party products Jira, Azure DevOps, SharePoint, etc\nQualifications and skills:\n8 to 12 years of work experience in a fast-paced environment.\nAbility to manage multiple business units/ leads and deliverables at any given time through effective time management and planning \nStrong work ethic and the ability to work with diverse teams across different time zones \nSomeone eager to grow their IT skills in a fast-paced IT environment. A highly motivated and self-guided individual who can receive a task and see it through with minimal supervision \nAbility to analyze situations, form ideas, and get creative to provide solutions. Pride yourself on strong communication, relationship-building, and facilitation skills.\nShould hold a bachelor’s degree (B.E/B.Tech) in Computer Science, Information Technology, or a relevant field.\nKnowledge or experience in SAFe (Scaled Agile Framework) will have an added advantage.\nShould have good hands-on experience in Java Script, JSON and API.\nApptio Targetprocess certification an added advantage.\n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
ATP Implementation Lead
\n
\n
A Goldman Sachs | Everstone company, Cprime is a global consulting firm helping to transform businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed against business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations.
\n
\n
As a Scaled Agile Institute (SAI) Gold and Platform Partner, we believe strongly in the value that Agile delivers. We work with our clients to realize these benefits by guiding their teams through the transition from SDLC to a scaled Agile framework (SAFe) and helpful processes, such as Scrum. We supply classroom training, customized workshops, and on-site mentoring to coach teams through the critical stages of their transition. Cprime’s Enterprise Transformation Program establishes organizational best practices for scaled Agile frameworks and other transformation methods, and we manage cultural change throughout the Project, Program and Portfolio levels of an organization. We believe Agile Transformations require a full organizational commitment and comes in various levels of maturity. We bring our clients to the next level with impactful implementation that brings the greatest result.
\n
\n
What you will do:
\n
\n- Implement Apptio Targetprocess instance and partner with business functions to gain user adoption.
\n- Lead ATP team and mentor them for the implementation best practices.
\n- Lead end to end implementation of ATP implementation and periodic interaction with clients.
\n- Conduct discovery workshops and advise on the best practices to implement ATP.
\n- Update and add new features and solution of Apptio Targetprocess.
\n- Collaborate with users and stakeholders to drive toward desired outcomes aligning with the continuous requirement.
\n- Act as the primary point of contact for the business users and work towards implementation & support.
\n- Gather customer feedback and work with the Product Management team to recommend how to improve product usability
\n- Troubleshoot customer issues and collaborate with support and development teams to resolve
\n- Present project status, optimization opportunities, and strategic recommendations to business and technology leadership.
\n- Support pre-sales activities, including solution demonstrations, RFP responses, solution design, and effort estimation.
\n
\n
Target Process:
\n
\n- Solution Management - install/configure pre-defined and custom Apptio Targetprocess solutions aligning with department/ unit and ART needs
\n- Create custom Apptio Targetprocess views, reports, and dashboards
\n- Configure Apptio Targetprocess process parameters and settings
\n- Create custom Apptio Targetprocess automation rules and metrics for event-based customization
\n- Import customer data
\n- Configure integrations with 3rd party products Jira, Azure DevOps, SharePoint, etc
\n
\n
Qualifications and skills:
\n
\n- 8 to 12 years of work experience in a fast-paced environment.
\n- Ability to manage multiple business units/ leads and deliverables at any given time through effective time management and planning
\n- Strong work ethic and the ability to work with diverse teams across different time zones
\n- Someone eager to grow their IT skills in a fast-paced IT environment. A highly motivated and self-guided individual who can receive a task and see it through with minimal supervision
\n- Ability to analyze situations, form ideas, and get creative to provide solutions. Pride yourself on strong communication, relationship-building, and facilitation skills.
\n- Should hold a bachelor’s degree (B.E/B.Tech) in Computer Science, Information Technology, or a relevant field.
\n- Knowledge or experience in SAFe (Scaled Agile Framework) will have an added advantage.
\n- Should have good hands-on experience in Java Script, JSON and API.
\n- Apptio Targetprocess certification an added advantage.
\n
\n
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","descriptionBody":"\n
ATP Implementation Lead
\n
\n
A Goldman Sachs | Everstone company, Cprime is a global consulting firm helping to transform businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed against business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations.
\n
\n
As a Scaled Agile Institute (SAI) Gold and Platform Partner, we believe strongly in the value that Agile delivers. We work with our clients to realize these benefits by guiding their teams through the transition from SDLC to a scaled Agile framework (SAFe) and helpful processes, such as Scrum. We supply classroom training, customized workshops, and on-site mentoring to coach teams through the critical stages of their transition. Cprime’s Enterprise Transformation Program establishes organizational best practices for scaled Agile frameworks and other transformation methods, and we manage cultural change throughout the Project, Program and Portfolio levels of an organization. We believe Agile Transformations require a full organizational commitment and comes in various levels of maturity. We bring our clients to the next level with impactful implementation that brings the greatest result.
\n
\n
What you will do:
\n
\n- Implement Apptio Targetprocess instance and partner with business functions to gain user adoption.
\n- Lead ATP team and mentor them for the implementation best practices.
\n- Lead end to end implementation of ATP implementation and periodic interaction with clients.
\n- Conduct discovery workshops and advise on the best practices to implement ATP.
\n- Update and add new features and solution of Apptio Targetprocess.
\n- Collaborate with users and stakeholders to drive toward desired outcomes aligning with the continuous requirement.
\n- Act as the primary point of contact for the business users and work towards implementation & support.
\n- Gather customer feedback and work with the Product Management team to recommend how to improve product usability
\n- Troubleshoot customer issues and collaborate with support and development teams to resolve
\n- Present project status, optimization opportunities, and strategic recommendations to business and technology leadership.
\n- Support pre-sales activities, including solution demonstrations, RFP responses, solution design, and effort estimation.
\n
\n
Target Process:
\n
\n- Solution Management - install/configure pre-defined and custom Apptio Targetprocess solutions aligning with department/ unit and ART needs
\n- Create custom Apptio Targetprocess views, reports, and dashboards
\n- Configure Apptio Targetprocess process parameters and settings
\n- Create custom Apptio Targetprocess automation rules and metrics for event-based customization
\n- Import customer data
\n- Configure integrations with 3rd party products Jira, Azure DevOps, SharePoint, etc
\n
\n
Qualifications and skills:
\n
\n- 8 to 12 years of work experience in a fast-paced environment.
\n- Ability to manage multiple business units/ leads and deliverables at any given time through effective time management and planning
\n- Strong work ethic and the ability to work with diverse teams across different time zones
\n- Someone eager to grow their IT skills in a fast-paced IT environment. A highly motivated and self-guided individual who can receive a task and see it through with minimal supervision
\n- Ability to analyze situations, form ideas, and get creative to provide solutions. Pride yourself on strong communication, relationship-building, and facilitation skills.
\n- Should hold a bachelor’s degree (B.E/B.Tech) in Computer Science, Information Technology, or a relevant field.
\n- Knowledge or experience in SAFe (Scaled Agile Framework) will have an added advantage.
\n- Should have good hands-on experience in Java Script, JSON and API.
\n- Apptio Targetprocess certification an added advantage.
\n
\n
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
\nNotice of E-Verify Participation:
\n
\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
\n
\nRight to Work Notice:
\n
\nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
\n
We're looking for an ambitious, consultative Atlassian Sales Executive who can help clients navigate this transformation by adopting AI-first ways of working, modernizing agile and ITSM practices, improving employee experience, and driving measurable business outcomes on the Atlassian Platform.
\n
We're building out our WX (Work Transformation) practice at Cprime, and need a high-performing AE to sell our full portfolio of strategic advisory, implementation, agile-at-scale, ITSM, digital workplace, migration, and AI-enabled services, all built on the Atlassian stack.
\n
In this role, you'll sell Cprime WX services into new and existing accounts, helping clients get more value out of their Atlassian investment. The ideal candidate has already built a services pipeline inside the Atlassian ecosystem, whether at a Solution Partner, an ISV, or Atlassian itself — and knows how to run a co-sell motion, not just a transactional deal.
\n
If you've sold transformation services around Jira, Confluence, Jira Service Management, Rovo or adjacent work management and ITSM platforms (ServiceNow, Monday.com, Workday, Salesforce, etc.), we'd love to talk.
\n
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
\nNotice of E-Verify Participation:
\n
\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
\n
\nRight to Work Notice:
\n
\nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n \nNotice of E-Verify Participation:\n \nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.\n \nRight to Work Notice:\n \nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5)) \n","descriptionBody":"\n
We're looking for an ambitious, consultative Atlassian Sales Executive who can help clients navigate this transformation by adopting AI-first ways of working, modernizing agile and ITSM practices, improving employee experience, and driving measurable business outcomes on the Atlassian Platform.
\n
We're building out our WX (Work Transformation) practice at Cprime, and need a high-performing AE to sell our full portfolio of strategic advisory, implementation, agile-at-scale, ITSM, digital workplace, migration, and AI-enabled services, all built on the Atlassian stack.
\n
In this role, you'll sell Cprime WX services into new and existing accounts, helping clients get more value out of their Atlassian investment. The ideal candidate has already built a services pipeline inside the Atlassian ecosystem, whether at a Solution Partner, an ISV, or Atlassian itself — and knows how to run a co-sell motion, not just a transactional deal.
\n
If you've sold transformation services around Jira, Confluence, Jira Service Management, Rovo or adjacent work management and ITSM platforms (ServiceNow, Monday.com, Workday, Salesforce, etc.), we'd love to talk.
\n
This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager in order to meet the operational needs of the business.
If you decide to apply for the position, any email, files, attachments and personal data which you provide shall be processed by Cprime, inc., are confidential, and intended solely for the use of the individual or entity to whom they are addressed. Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.
\n
\nCprime embraces diversity and equal opportunity and we are committed to building a team that represents a variety of backgrounds, perspectives, personal circumstances and skills. Prior to the next stage in the recruiting process, we invite you to inform us confidentially if you may require any special accommodations in order to fully engage in our recruitment experience.
","categories":{"commitment":"Full-time","department":"Cprime EMEA","location":"London, UK","team":"Technology and Tools","allLocations":["London, UK","Leeds, UK"]},"createdAt":1789470614409,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n\n\nWho are Cprime?\nOur mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software and custom solutions that keep us engaged with clients for true lifetime value.\nWe are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly and so the opportunities for personal development are huge \nSummary: \nThe Cprime Solutions Architect - Atlassian works at the intersection of customers, sales, and delivery to shape high-quality Atlassian solutions and ensure they can be delivered successfully.\nThe role is responsible for understanding customer business and technical requirements, translating those requirements into solution architectures and implementation approaches, and producing credible solution estimates with clear assumptions, dependencies and scope boundaries.\nThe Solutions Architect plays a key role throughout the pre-sales lifecycle, including customer discovery, solution workshops, demonstrations and proof of concepts, RFP responses, estimation and Statements of Work.\nSuccess requires strong Atlassian technical knowledge alongside commercial judgement, client-facing credibility and a practical understanding of implementation risk.\nHow this role works with the Atlassian Growth team: \nThis role will operate as a close technical partner to the Atlassian Growth and Sales teams, supporting opportunities from early customer conversations through to a delivery-ready Statement of Work.\nWe are looking for someone who can combine deep Atlassian expertise with strong commercial judgement: helping customers clarify what they need, shaping credible solutions, identifying follow-on opportunities, estimating work responsibly and ensuring that what is sold can be delivered successfully. \n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
Who are Cprime?
\n
Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software and custom solutions that keep us engaged with clients for true lifetime value.
\n
We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly and so the opportunities for personal development are huge
\n
Summary:
\n
The Cprime Solutions Architect - Atlassian works at the intersection of customers, sales, and delivery to shape high-quality Atlassian solutions and ensure they can be delivered successfully.
\n
The role is responsible for understanding customer business and technical requirements, translating those requirements into solution architectures and implementation approaches, and producing credible solution estimates with clear assumptions, dependencies and scope boundaries.
\n
The Solutions Architect plays a key role throughout the pre-sales lifecycle, including customer discovery, solution workshops, demonstrations and proof of concepts, RFP responses, estimation and Statements of Work.
\n
Success requires strong Atlassian technical knowledge alongside commercial judgement, client-facing credibility and a practical understanding of implementation risk.
\n
How this role works with the Atlassian Growth team:
\n
This role will operate as a close technical partner to the Atlassian Growth and Sales teams, supporting opportunities from early customer conversations through to a delivery-ready Statement of Work.
\n
We are looking for someone who can combine deep Atlassian expertise with strong commercial judgement: helping customers clarify what they need, shaping credible solutions, identifying follow-on opportunities, estimating work responsibly and ensuring that what is sold can be delivered successfully.
\n
\n
\n
\n\n
Lead technical discovery with customers, understanding business objectives, current-state architecture, requirements, constraints, and dependencies.\nTranslate customer requirements into appropriate Atlassian solution architectures and implementation approaches.\nProduce high-quality estimates for implementation work, including fixed-price engagements, with clear assumptions, exclusions, dependencies and scope boundaries.\nIdentify technical, delivery, and commercial risks early enough for them to be addressed before commitments are made.\nSupport sales opportunities through customer workshops, demonstrations, proof of concepts, RFP/RFI responses, and Statements of Work.\nBuild credibility and trusted relationships with customer stakeholders, explaining both what is possible with Atlassian and the practical implications of different solution choices.\nWork collaboratively with sales and delivery teams to ensure that solutions sold can be delivered successfully, and that handover from pre-sales into implementation is effective.\nMaintain strong, current knowledge of Atlassian products, platform capabilities, ecosystem developments and Marketplace applications.\nUnderstand emerging Atlassian capabilities and product direction and assess where they create meaningful opportunities or implementation considerations for customers.\nProvide technical leadership across solutions involving Jira, Jira Service Management, Confluence and the wider Atlassian platform, with appropriate knowledge of areas such as Rovo, Jira Align, Bitbucket and relevant Marketplace applications.\nAdvise customers on architecture, configuration, integration, migration, security, governance and operating model considerations.\nDesign solutions that make appropriate use of standard Atlassian capability while avoiding unnecessary customisation and downstream technical debt.\nRemain sufficiently hands-on to validate solution approaches, support demonstrations and proof of concepts, and provide technical guidance during implementation.\nWork effectively with incomplete information, knowing when there is sufficient clarity to produce a responsible estimate and when further discovery is required.\nHelp shape opportunities so that assessments, discovery engagements and initial implementations create a clear path to appropriate follow-on work where there is clear customer value. \n\n\n
\n
\n
We’ll expect you to be part of the team and deliver your service in line with our values.
\n\nHuman: thoughtful, intentional, ethical, ingenious.\nCurious: open-minded, questioning, inquisitive.\nCollaborative: adaptable, humble, self-aware, transparent.\nPerformance-driven: client-focused, leadership, outcomes, results.\nPioneering: trailblazing, risk-taking, up for a challenge.\nBold: confident, courageous, decisive, direct.\n"},{"text":"The must haves:","content":"\n
\n\n
Significant experience designing and delivering Atlassian solutions in complex customer environments.\nStrong current knowledge of Jira, Jira Service Management, Confluence and the broader Atlassian platform and ecosystem.\nDemonstrable experience conducting customer discovery and translating business and technical requirements into solution approaches.\nExperience estimating professional services engagements and defining assumptions, dependencies, exclusions and scope boundaries.\nStrong understanding of fixed-price delivery risk and the judgement required to create commercially credible estimates without creating uncontrolled delivery exposure.\nExperience supporting pre-sales activity including solution workshops, demonstrations, proof of concepts, RFP/RFI responses and Statements of Work.\nStrong client-facing communication skills, with the ability to build credibility with both technical and senior business stakeholders.\nAbility to communicate complex technical decisions in terms of customer outcomes, trade-offs and implementation implications.\nPractical understanding of Atlassian implementation challenges including migration, integrations, data, security, governance, configuration and adoption.\nAbility to work closely with sales, delivery and engineering teams, providing continuity from early opportunity shaping through estimation, contracting, handover and implementation.\nAbility to operate independently across multiple opportunities while maintaining high standards of documentation, estimation and follow-through.\nAbility to become a trusted long-term technical partner to the Atlassian Growth team, developing familiarity with our customers, commercial model, estimation approach and ways of working.\nAbility to shape solutions that can be successfully delivered across distributed teams and capability centres, with clear handover, assumptions and ownership boundaries.\nConfidence to challenge assumptions, requirements and proposed scope where necessary to protect customer outcomes, delivery quality and commercial viability.\n\n\n
\n
\n
\n
\n\n
Atlassian certifications relevant to the role.\nExperience with Jira Align and enterprise strategy/planning use cases.\nExperience with Rovo and emerging Atlassian AI capabilities.\nExperience with Atlassian Cloud migrations and enterprise-scale transformation programmes.\nUnderstanding of Agile, SDLC, ITSM and frameworks such as SAFe or ITIL. \n\n\n
\n
\n
\n\n
We’re committed to our vision and demonstrate behaviours which are in line with our core values.\nWe ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer.\nWe uphold our commitment to inclusion, equality and diversity.\nWe’re aware of our personal responsibilities regarding health and safety and ensure that our Health & Safety policies are adhered to in all aspects of our work.\nWe treat all data with respect, ensuring we only use it for the correct purpose and is handled safely and securely.\nWe promote and achieve Value for Money (VfM) within our areas and across the organisation. \n\n\n
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","descriptionBody":"\n
Who are Cprime?
\n
Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software and custom solutions that keep us engaged with clients for true lifetime value.
\n
We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly and so the opportunities for personal development are huge
\n
Summary:
\n
The Cprime Solutions Architect - Atlassian works at the intersection of customers, sales, and delivery to shape high-quality Atlassian solutions and ensure they can be delivered successfully.
\n
The role is responsible for understanding customer business and technical requirements, translating those requirements into solution architectures and implementation approaches, and producing credible solution estimates with clear assumptions, dependencies and scope boundaries.
\n
The Solutions Architect plays a key role throughout the pre-sales lifecycle, including customer discovery, solution workshops, demonstrations and proof of concepts, RFP responses, estimation and Statements of Work.
\n
Success requires strong Atlassian technical knowledge alongside commercial judgement, client-facing credibility and a practical understanding of implementation risk.
\n
How this role works with the Atlassian Growth team:
\n
This role will operate as a close technical partner to the Atlassian Growth and Sales teams, supporting opportunities from early customer conversations through to a delivery-ready Statement of Work.
\n
We are looking for someone who can combine deep Atlassian expertise with strong commercial judgement: helping customers clarify what they need, shaping credible solutions, identifying follow-on opportunities, estimating work responsibly and ensuring that what is sold can be delivered successfully.
\n
Role: Specialist 2, Customer Support
\nContract: 3+ months- Contract-to-Hire
\nLocation: Blue Ash, OH (no remote work available)
\n
\nJob Description:
\nOnsite in Blue Ash, OH (no remote work available)
\nStart: 04/27
\n
\nSchedule: Mon-Fri 8:30 am- 5pm EST Pay $20.00/hour \nWould prefer candidates who have worked in call center, retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer service.
\nYou will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.
\nJob Responsibilities
\nEnsure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.Advocate as the voice of the customer to Green Dot. Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail. \n
\n Job Requirements
\n1+ years of customer service and/or contact center experience preferredStrong verbal and written communication skills.
","id":"2ccbfad1-be7e-4627-a10a-a4dcdc212639","lists":[{"text":"","content":"\n \n"}],"salaryRange":{"max":20,"currency":"USD","interval":"per-hour-wage","min":19},"text":"Customer Support Specialist","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"Role: Specialist 2, Customer Support
\nContract: 3+ months- Contract-to-Hire
\nLocation: Blue Ash, OH (no remote work available)
\n
\nJob Description:
\nOnsite in Blue Ash, OH (no remote work available)
\nStart: 04/27
\n
\nSchedule: Mon-Fri 8:30 am- 5pm EST Pay $20.00/hour \nWould prefer candidates who have worked in call center, retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer service.
\nYou will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.
\nJob Responsibilities
\nEnsure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.Advocate as the voice of the customer to Green Dot. Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail. \n
\n Job Requirements
\n1+ years of customer service and/or contact center experience preferredStrong verbal and written communication skills.
","descriptionBodyPlain":"Role: Specialist 2, Customer Support\nContract: 3+ months- Contract-to-Hire\nLocation: Blue Ash, OH (no remote work available)\n \nJob Description:\nOnsite in Blue Ash, OH (no remote work available)\nStart: 04/27\n \nSchedule: Mon-Fri 8:30 am- 5pm EST Pay $20.00/hour\nWould prefer candidates who have worked in call center, retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer service.\nYou will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.\nJob Responsibilities\nEnsure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.Advocate as the voice of the customer to Green Dot. Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.\n \n Job Requirements\n1+ years of customer service and/or contact center experience preferredStrong verbal and written communication skills.\n","hostedUrl":"https://jobs.lever.co/cprime/2ccbfad1-be7e-4627-a10a-a4dcdc212639","applyUrl":"https://jobs.lever.co/cprime/2ccbfad1-be7e-4627-a10a-a4dcdc212639/apply"},{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n \nEqual Employment Opportunity Statement \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"What We Believe In
\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
\n
\nEqual Employment Opportunity Statement
\nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
","categories":{"commitment":"Full-time","department":"Cprime India","location":"Hyderabad, India","team":"Learning","allLocations":["Hyderabad, India"]},"createdAt":1786342912763,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n\n\nWe are looking for a Delivery & Operations Executive – Learning to support the smooth and efficient delivery of training programs. The role will be responsible for managing day-to-day learning operations, coordinating learners and instructors, maintaining training data and schedules, supporting channel partners, and ensuring a seamless experience across the training lifecycle.\nThe ideal candidate should have strong training/learning operations or coordination experience, excellent organizational and communication skills, attention to detail, and the ability to manage multiple activities and stakeholders simultaneously.\n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
We are looking for a Delivery & Operations Executive – Learning to support the smooth and efficient delivery of training programs. The role will be responsible for managing day-to-day learning operations, coordinating learners and instructors, maintaining training data and schedules, supporting channel partners, and ensuring a seamless experience across the training lifecycle.
\n
The ideal candidate should have strong training/learning operations or coordination experience, excellent organizational and communication skills, attention to detail, and the ability to manage multiple activities and stakeholders simultaneously.
\n
\n\n
Support the end-to-end administration of public and private training programs.\nCoordinate training schedules, learner enrolments, and session logistics.\nManage learner communications, including training invitations, reminders, and course-\nrelated updates.\nMaintain accurate training records, schedules, and operational data in Salesforce.\nGenerate and maintain operational reports, dashboards, and documentation as required.\nAssist in coordinating instructor schedules, training logistics, and classroom requirements.\nPublish and maintain course schedules and information on certification and partner portals.\nSupport the maintenance of course catalogues, training content, and related documentation.\nAssist in managing trainer credentials, certification records, and accreditation\nrequirements.Support channel partner administration, including onboarding, quotations, and operational requests.\nCoordinate with internal stakeholders to ensure smooth execution of training programs.\nMaintain standard operating procedures (SOPs), process documentation, and knowledge repositories.\nIdentify opportunities to improve operational efficiency and support process improvement initiatives.\nPerform other learning operations and administrative responsibilities as assigned by the Learning & Coaching leadership team.\n\n"},{"text":"Required Qualifications ","content":"\n
\n\n
Bachelor's degree in Business Administration, Management, Education, or a related discipline. \n3-6 years of relevant experience in learning administration, training operations, program coordination, education operations, or a similar role. \nPrior experience supporting professional training, certification programs, corporate learning, or customer-facing training operations is preferred. \nExperience working with CRM, LMS, or other learning/operations platforms; hands-on experience with Salesforce is an advantage. \nStrong organizational and coordination skills, with the ability to manage multiple training programs, schedules, stakeholders, and deadlines simultaneously. \nExcellent written and verbal communication skills, with the ability to interact professionally with learners, instructors, customers, partners, and internal stakeholders. \nStrong attention to detail and demonstrated ability to maintain accurate operational records, reports, and documentation. \nAbility to work independently, take ownership of assigned activities, and proactively follow up to ensure timely completion. \nAbility to work effectively in a global, fast-paced environment and collaborate across different teams and time zones. \n\n\n
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","descriptionBody":"\n
We are looking for a Delivery & Operations Executive – Learning to support the smooth and efficient delivery of training programs. The role will be responsible for managing day-to-day learning operations, coordinating learners and instructors, maintaining training data and schedules, supporting channel partners, and ensuring a seamless experience across the training lifecycle.
\n
The ideal candidate should have strong training/learning operations or coordination experience, excellent organizational and communication skills, attention to detail, and the ability to manage multiple activities and stakeholders simultaneously.
\n
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
\nNotice of E-Verify Participation:
\n
\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
\n
\nRight to Work Notice:
\n
\nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
You will be responsible for delivering Atlassian expertise and skills for our client’s implementation needs. You will be implementing high-quality solutions in an iterative manner. You will partner closely with the client to align on solutions, backlog prioritization, and project delivery, including managing project/ program timelines, project scope, fielding client requests, budgets, and project scope creep.
","id":"633a13cf-4a36-4197-a338-8458f2e1662d","lists":[{"text":"What you'll do:","content":"\n\n
Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Management, and key 3rd party add-ons \nHelping guide the configuration and documentation of client JIRA and Confluence instances \nAccurately gather and translate client requirements, assumptions, and constraints into project deliverables \nWorking with customers to enable custom workflows, fields, screens, dashboards, and reports \nCreating and managing complex configuration elements including project workflows, screen schemes, permission schemes, and notification schemes \nAdvising on best-practice configuration and recommendations to avoid common pitfalls and challenges \nInstalling and configuring 3rd party add-ons for Atlassian products to provide enhanced capabilities (Portfolio for Jira, Structure, Tempo, Insight, etc.) \nProviding client guidance and best practice advice on Jira and Confluence usage, administration, and operational use and maintenance of the systems \nProviding support as required to client administrators and users to ensure the success of the implemented solution \n\n"},{"text":"Qualifications and Skills:","content":"\n\n
2+ years of experience with configuration and administration of Atlassian products such as Jira Core, Jira Software, Confluence, Bitbucket, and key 3rd-party add-ons \nHave a conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks \nSolid understanding of, and experience with JQL, automation rules, SLA configurations, user management, permission schemes \nBachelor’s degree in Computer Science or related field a bonus but not required \nAbility to work independently with minimal guidance in a dynamic, ever-changing environment \nAbility to manage multiple clients and deliverables at any given time through effective time management and planning \nDemonstrate good interpersonal skills and communication, both written and spoken \nStrong organizational skills, process-oriented, drive to constantly improve quality \nStrong facilitation skills, attention to quality and detail, and a collaborative attitude \nMaintain an excellent, professional, friendly, timely, and empathetic approach to customer communications \nEnjoy what you do and have a true love of technology to solve challenging problems \nStrong work ethic, good time management, and the ability to work with diverse teams \n\n"}],"text":"Jira Administrator","country":"US","workplaceType":"onsite","opening":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
\nNotice of E-Verify Participation:
\n
\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
\n
\nRight to Work Notice:
\n
\nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n \nNotice of E-Verify Participation:\n \nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.\n \nRight to Work Notice:\n \nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5)) \n","descriptionBody":"You will be responsible for delivering Atlassian expertise and skills for our client’s implementation needs. You will be implementing high-quality solutions in an iterative manner. You will partner closely with the client to align on solutions, backlog prioritization, and project delivery, including managing project/ program timelines, project scope, fielding client requests, budgets, and project scope creep.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/cprime/633a13cf-4a36-4197-a338-8458f2e1662d","applyUrl":"https://jobs.lever.co/cprime/633a13cf-4a36-4197-a338-8458f2e1662d/apply"},{"additionalPlain":"Third party candidates will not be considered for this opportunity. Cprime does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Cprime employees, or any other company location. Cprime is not responsible for any fees related to unsolicited resumes.\n \nWhat We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n \nEqual Employment Opportunity Statement \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"Third party candidates will not be considered for this opportunity. Cprime does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Cprime employees, or any other company location. Cprime is not responsible for any fees related to unsolicited resumes.
\n
\nWhat We Believe In
\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
\n
\nEqual Employment Opportunity Statement
\nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
","categories":{"commitment":"Contract-to-Hire","department":"Global Talent Services","location":"Los Angeles, CA","team":"Contract Service Opportunities-US","allLocations":["Los Angeles, CA"]},"createdAt":1792091673293,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n \n \nNotice of E-Verify Participation:\n \nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.\n \nRight to Work Notice:\n \nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5)) \n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
\n
\nNotice of E-Verify Participation:
\n
\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
\n
\nRight to Work Notice:
\n
\nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
Location: West Los Angeles, CA (3days a week on-site).
\n
\nJob Summary:
\nSeeking a Lead Developer to join the Customer Engagement & Marketing Technology organization, sitting at the intersection of our Customer Experience Solutions (CES) and Campaign & Marketing Platform capabilities. In this role, you will architect and deliver scalable, secure systems that power customer support operations including CRM and IVR platforms as well as the marketing acquisition and lifecycle automation tools that drive customer growth. You will own the full software development lifecycle across these domains, lead a team of engineers, and serve as the primary technical authority bridging operational support technology and data-driven marketing platforms.
\n
\nKey Responsibilities:
\n\n- Lead end-to-end SDLC for CRM/IVR applications and campaign/marketing platform services from requirements gathering through deployment, monitoring, and maintenance.
\n- Architect scalable CRM solutions on Salesforce (Classic & Lightning) or Microsoft Dynamics 365, and integrate them with marketing execution platforms such as Braze and Salesforce Marketing Cloud.
\n- Design and develop backend services and APIs supporting CES operations: contact center workflows, escalation management, partner management systems, and SLA adherence tracking.
\n- Own and evolve the campaign and acquisition technology stack, including ProspectApi/ProspectFileProcessor for direct mail and winback programs, SuperFunnel lead pipelines, and analytics tagging/SDK instrumentation across web and mobile.
\n- Drive integrations with analytics and attribution vendors (Adobe Analytics/GA360, AppsFlyer, Meta/Snapchat pixels, Firebase) and ensure data integrity across ODS/EDW pipelines feeding downstream platforms.
\n- Serve as the primary technical SME for CRM/IVR and marketing automation platforms; configure, customize, and integrate these systems with enterprise data infrastructure.
\n- Lead digital transformation and innovation pilots across the CES and marketing technology domains (BIAN alignment: Customer Campaign Design/Execution, Prospect Campaign Management, Customer Behavior Insights).
\n- Implement observability and monitoring solutions to ensure reliability and performance across all owned services.
\n- Build and maintain intelligent test automation frameworks (ReadyAPI/SoapUI/Selenium/JMeter) covering functional, integration, end-to-end, and accessibility testing; integrate test suites into CI/CD pipelines (Jenkins, GitHub).
\n- Lead test strategy, planning, and execution across all testing dimensions including API, UI, database validations, and performance.
\n- Mentor and grow junior and mid-level developers; define and enforce coding standards and best practices across the team.
\n- Collaborate cross-functionally with QA, Compliance, Data Engineering, Digital Marketing, and business stakeholders to translate customer journey insights and campaign requirements into technical solutions.
\n- Maintain technical documentation and ensure compliance with security, privacy, and regulatory standards applicable to customer data.
\n- Manage project timelines and report progress to senior leadership.
\n
\n
\nTechnical Qualifications:
\n\n- Bachelor's degree in Computer Science, Information Technology, or a related field.
\n- 7+ years of software development experience, with at least 3 years in CRM/IVR systems and 2+ years in a technical lead or team leadership role.
\n- Proficiency in CRM/IVR platforms: Salesforce (Classic & Lightning), Microsoft Dynamics 365.
\n- Hands-on experience with marketing automation and lifecycle platforms: Braze, Salesforce Marketing Cloud/ExactTarget, or equivalent.
\n- Strong backend development skills in one or more of: .NET, Java, JavaScript/Node.js; frontend experience with Angular JS or similar frameworks.
\n- Experience with cloud platforms (AWS or Azure), Kubernetes, and CI/CD pipelines (Jenkins, GitHub Actions).
\n- Familiarity with analytics and attribution tools: Adobe Analytics, Google Analytics 360/Firebase, AppsFlyer.
\n- Experience integrating with ad-platform pixels (Meta, Snapchat) and session replay/VoC tools (Medallia/Decibel or equivalent).
\n- Solid understanding of data pipeline concepts and experience working with EDW/ODS environments and middleware layers.
\n- Strong grasp of security and privacy standards relevant to customer data handling (PCI-DSS awareness a plus).
\n- Familiarity with Jira, GitHub, and Confluence.
\n- Strong leadership, communication, and analytical skills with the ability to translate business requirements into technical solutions.
\n
\n
\nPreferred:
\n\n- Experience in fintech, prepaid card, or customer support technology platforms.
\n- CRM platform certifications: Salesforce Certified Developer or Microsoft Dynamics CRM Certification.
\n- Familiarity with CES operational domains such as escalation management, partner scorecards, and voice-of-customer programs.
\n- Experience with direct mail acquisition workflows, prospect file processing, or winback campaign engineering.
\n- Knowledge of BIAN service domain frameworks as applied to marketing and customer engagement.
\n- Contributions to open-source projects or technical publications.
\n- Experience evaluating and decommissioning legacy vendor platforms (e.g., migrating off deprecated marketing tools).
\n
","id":"ea8d6def-8159-4cc1-956d-2e2e9324e32a","lists":[],"text":"Lead Developer","country":"US","workplaceType":"hybrid","opening":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
\n
\nNotice of E-Verify Participation:
\n
\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
\n
\nRight to Work Notice:
\n
\nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n \n \nNotice of E-Verify Participation:\n \nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.\n \nRight to Work Notice:\n \nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5)) \n","descriptionBody":"Location: West Los Angeles, CA (3days a week on-site).
\n
\nJob Summary:
\nSeeking a Lead Developer to join the Customer Engagement & Marketing Technology organization, sitting at the intersection of our Customer Experience Solutions (CES) and Campaign & Marketing Platform capabilities. In this role, you will architect and deliver scalable, secure systems that power customer support operations including CRM and IVR platforms as well as the marketing acquisition and lifecycle automation tools that drive customer growth. You will own the full software development lifecycle across these domains, lead a team of engineers, and serve as the primary technical authority bridging operational support technology and data-driven marketing platforms.
\n
\nKey Responsibilities:
\n\n- Lead end-to-end SDLC for CRM/IVR applications and campaign/marketing platform services from requirements gathering through deployment, monitoring, and maintenance.
\n- Architect scalable CRM solutions on Salesforce (Classic & Lightning) or Microsoft Dynamics 365, and integrate them with marketing execution platforms such as Braze and Salesforce Marketing Cloud.
\n- Design and develop backend services and APIs supporting CES operations: contact center workflows, escalation management, partner management systems, and SLA adherence tracking.
\n- Own and evolve the campaign and acquisition technology stack, including ProspectApi/ProspectFileProcessor for direct mail and winback programs, SuperFunnel lead pipelines, and analytics tagging/SDK instrumentation across web and mobile.
\n- Drive integrations with analytics and attribution vendors (Adobe Analytics/GA360, AppsFlyer, Meta/Snapchat pixels, Firebase) and ensure data integrity across ODS/EDW pipelines feeding downstream platforms.
\n- Serve as the primary technical SME for CRM/IVR and marketing automation platforms; configure, customize, and integrate these systems with enterprise data infrastructure.
\n- Lead digital transformation and innovation pilots across the CES and marketing technology domains (BIAN alignment: Customer Campaign Design/Execution, Prospect Campaign Management, Customer Behavior Insights).
\n- Implement observability and monitoring solutions to ensure reliability and performance across all owned services.
\n- Build and maintain intelligent test automation frameworks (ReadyAPI/SoapUI/Selenium/JMeter) covering functional, integration, end-to-end, and accessibility testing; integrate test suites into CI/CD pipelines (Jenkins, GitHub).
\n- Lead test strategy, planning, and execution across all testing dimensions including API, UI, database validations, and performance.
\n- Mentor and grow junior and mid-level developers; define and enforce coding standards and best practices across the team.
\n- Collaborate cross-functionally with QA, Compliance, Data Engineering, Digital Marketing, and business stakeholders to translate customer journey insights and campaign requirements into technical solutions.
\n- Maintain technical documentation and ensure compliance with security, privacy, and regulatory standards applicable to customer data.
\n- Manage project timelines and report progress to senior leadership.
\n
\n
\nTechnical Qualifications:
\n\n- Bachelor's degree in Computer Science, Information Technology, or a related field.
\n- 7+ years of software development experience, with at least 3 years in CRM/IVR systems and 2+ years in a technical lead or team leadership role.
\n- Proficiency in CRM/IVR platforms: Salesforce (Classic & Lightning), Microsoft Dynamics 365.
\n- Hands-on experience with marketing automation and lifecycle platforms: Braze, Salesforce Marketing Cloud/ExactTarget, or equivalent.
\n- Strong backend development skills in one or more of: .NET, Java, JavaScript/Node.js; frontend experience with Angular JS or similar frameworks.
\n- Experience with cloud platforms (AWS or Azure), Kubernetes, and CI/CD pipelines (Jenkins, GitHub Actions).
\n- Familiarity with analytics and attribution tools: Adobe Analytics, Google Analytics 360/Firebase, AppsFlyer.
\n- Experience integrating with ad-platform pixels (Meta, Snapchat) and session replay/VoC tools (Medallia/Decibel or equivalent).
\n- Solid understanding of data pipeline concepts and experience working with EDW/ODS environments and middleware layers.
\n- Strong grasp of security and privacy standards relevant to customer data handling (PCI-DSS awareness a plus).
\n- Familiarity with Jira, GitHub, and Confluence.
\n- Strong leadership, communication, and analytical skills with the ability to translate business requirements into technical solutions.
\n
\n
\nPreferred:
\n\n- Experience in fintech, prepaid card, or customer support technology platforms.
\n- CRM platform certifications: Salesforce Certified Developer or Microsoft Dynamics CRM Certification.
\n- Familiarity with CES operational domains such as escalation management, partner scorecards, and voice-of-customer programs.
\n- Experience with direct mail acquisition workflows, prospect file processing, or winback campaign engineering.
\n- Knowledge of BIAN service domain frameworks as applied to marketing and customer engagement.
\n- Contributions to open-source projects or technical publications.
\n- Experience evaluating and decommissioning legacy vendor platforms (e.g., migrating off deprecated marketing tools).
\n
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/cprime/ea8d6def-8159-4cc1-956d-2e2e9324e32a","applyUrl":"https://jobs.lever.co/cprime/ea8d6def-8159-4cc1-956d-2e2e9324e32a/apply"},{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n \nEqual Employment Opportunity Statement \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"What We Believe In
\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
\n
\nEqual Employment Opportunity Statement
\nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
","categories":{"commitment":"Full-time","department":"Cprime India","location":"Hyderabad, India","team":"Licensing","allLocations":["Hyderabad, India","Chennai"]},"createdAt":1784820546689,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","id":"25646fca-f794-4335-b594-52f15a1ae70d","lists":[{"text":"Summary","content":"We are seeking a highly detail-oriented Salesforce Operations & Data Quality Specialist to support the integrity, accuracy, and scalability of our licensing and renewal operations. This role will serve as the operational owner for data quality monitoring, exception management, account maintenance, and customer record cleanup across Salesforce and Atlassian PPC systems.
"},{"text":"What you will do:","content":"\n\n
Monitor Salesforce error queues and exception-tracking objects.\nReview and triage data-related issues impacting renewals and licensing processes.\nPerform manual data corrections to ensure record accuracy and completeness.\nIdentify and remediate duplicate, missing, incomplete, and mismatched renewal records.\nMaintain account alias mappings for customer-name variations and account matching.\nManage customer and billing-profile cleanup efforts across all Cprime accounts within Atlassian PPC.\nEscalate confirmed system defects and complex issues to the Licensing Technical team with clear documentation.\nReport on recurring issues, data cleanup progress, trends, and operational metrics.\nRecommend process improvements that increase data accuracy and reduce manual effort.\n\n"},{"text":"Required Skills & Qualifications:","content":"\n\n
1+ years of experience in Salesforce Operations, Sales Operations, Revenue Operations, Data Quality, Business Operations, or a related field.\nExperience working with Salesforce data management, reporting, and record maintenance.\nStrong analytical and problem-solving skills.\nExcellent attention to detail and organizational skills.\nStrong written and verbal communication skills.\nTrack record of building executive-level relationships and influencing multiple stakeholders across business and technology organizations\nExcellent presentation, communication, and executive facilitation skills.\n\n"},{"text":"Preferred Skills (Good to Have):","content":"\n\n
Experience supporting SaaS, licensing, subscription, or renewal operations.\nFamiliarity with Atlassian products and licensing environments.\nSalesforce Administrator certification or equivalent experience.\n\n"}],"text":"Salesforce Operations & Data Quality Specialist","country":"IN","workplaceType":"remote","opening":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/cprime/25646fca-f794-4335-b594-52f15a1ae70d","applyUrl":"https://jobs.lever.co/cprime/25646fca-f794-4335-b594-52f15a1ae70d/apply"},{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n \nEqual Employment Opportunity Statement \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"What We Believe In
\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
\n
\nEqual Employment Opportunity Statement
\nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
","categories":{"commitment":"Full-time","department":"Cprime India","location":"Chennai, Tamil Nadu","team":"Technology and Tools","allLocations":["Chennai, Tamil Nadu","Hyderabad, India"]},"createdAt":1766481488174,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n\n\nSummary:\nWe are looking for a highly skilled Atlassian Consultant with strong expertise in Jira administration, automation, and AI-driven solutions to design, implement, and optimize enterprise Atlassian platforms. The role requires hands-on experience across Jira Software, Jira Service Management (JSM), and Confluence, combined with advanced automation, migration, and upgrade capabilities. The consultant will work closely with business and technical stakeholders, lead initiatives, and mentor teams while driving efficiency through automation and AI.\n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
Summary:
\nWe are looking for a highly skilled Atlassian Consultant with strong expertise in Jira administration, automation, and AI-driven solutions to design, implement, and optimize enterprise Atlassian platforms. The role requires hands-on experience across Jira Software, Jira Service Management (JSM), and Confluence, combined with advanced automation, migration, and upgrade capabilities. The consultant will work closely with business and technical stakeholders, lead initiatives, and mentor teams while driving efficiency through automation and AI.
","id":"a80a865e-0a4d-49ff-94bf-846e3eb56c07","lists":[{"text":"What you will do:","content":"\nAdminister and configure Jira Software, Jira Service Management (JSM), and Confluence at an enterprise scale.\nDesign and maintain workflows, schemes, permissions, custom fields, dashboards, and reports aligned to business needs.\nBuild and manage automation solutions using Jira Automation, ScriptRunner (Groovy), REST APIs, and webhooks.\nLead Atlassian platform implementations, upgrades, and migrations (Server/Data Center to Cloud, Cloud-to-Cloud).\nAssess migration readiness, perform data cleanup, manage app compatibility, and validate post-migration outcomes.\nImplement and support Atlassian Marketplace apps and third-party integrations.\nLeverage Atlassian AI capabilities (e.g., Atlassian Intelligence/Rovo) to improve productivity, search, and reporting.\nProvide technical leadership and mentoring to admins and consultants; establish governance and best practices.\nAct as a trusted consultant to stakeholders, translating requirements into scalable Atlassian solutions.\nCreate and maintain technical documentation and standards in Confluence.\n"},{"text":"Qualifications and Skills:","content":"\n8+ years of hands-on experience with Atlassian tools (Jira, Confluence, Jira Service Management).\nStrong expertise in Jira administration, automation, and advanced configurations.\nProven experience with Jira/Confluence upgrades and large-scale migrations.\nHands-on experience with automation, scripting (Groovy), REST APIs, and integrations.\nExposure to AI-driven features within Atlassian or automation-first delivery models.\nExperience with Atlassian Cloud and/or Data Center environments.\nWorking knowledge of databases (PostgreSQL, MySQL, Oracle, MS SQL) is a plus.\nSolid understanding of Agile, DevOps, and ITSM frameworks.\nStrong communication, stakeholder management, and leadership skills.\n"},{"text":"Education and Certifications (Preferably):","content":"\nBachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).\nAutomation, scripting, or cloud certifications are an added advantage.\n\nPreferred Atlassian Certifications:
\n\nACP-120 – Jira Administration for Cloud\nACP-100 / ACP-610 – Jira Administration (Server/Data Center)\nACP-420 – Managing Jira Service Projects\n\n
\n#LI-HB1
"}],"text":"Senior Atlassian Consultant","country":"IN","workplaceType":"hybrid","opening":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","descriptionBody":"Summary:
\nWe are looking for a highly skilled Atlassian Consultant with strong expertise in Jira administration, automation, and AI-driven solutions to design, implement, and optimize enterprise Atlassian platforms. The role requires hands-on experience across Jira Software, Jira Service Management (JSM), and Confluence, combined with advanced automation, migration, and upgrade capabilities. The consultant will work closely with business and technical stakeholders, lead initiatives, and mentor teams while driving efficiency through automation and AI.
","descriptionBodyPlain":"Summary:\nWe are looking for a highly skilled Atlassian Consultant with strong expertise in Jira administration, automation, and AI-driven solutions to design, implement, and optimize enterprise Atlassian platforms. The role requires hands-on experience across Jira Software, Jira Service Management (JSM), and Confluence, combined with advanced automation, migration, and upgrade capabilities. The consultant will work closely with business and technical stakeholders, lead initiatives, and mentor teams while driving efficiency through automation and AI.\n","hostedUrl":"https://jobs.lever.co/cprime/a80a865e-0a4d-49ff-94bf-846e3eb56c07","applyUrl":"https://jobs.lever.co/cprime/a80a865e-0a4d-49ff-94bf-846e3eb56c07/apply"},{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n \nEqual Employment Opportunity Statement \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"What We Believe In
\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
\n
\nEqual Employment Opportunity Statement
\nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
","categories":{"commitment":"Full-time","department":"Cprime India","location":"Chennai, Tamil Nadu","team":"Technology and Tools","allLocations":["Chennai, Tamil Nadu","Hyderabad, India"]},"createdAt":1785842363926,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n\n\nRole Overview:\nWe are seeking a highly skilled Senior DevSecOps & Cloud Engineer with extensive experience in designing, implementing, and optimizing enterprise DevOps platforms, cloud-native infrastructure, CI/CD pipelines, and DevSecOps practices. The ideal candidate will have hands-on expertise in GitHub Actions, Jenkins Shared Libraries, GitHub Enterprise migrations, Terraform, AWS and/or Azure, Docker, Kubernetes, SonarQube, JFrog Artifactory or Nexus Repository Manager, and automation using Python and Shell scripting.\n The successful candidate will architect secure, scalable, and automated delivery pipelines, standardize CI/CD frameworks, integrate security throughout the software development lifecycle, and lead cloud transformation initiatives. Working closely with Engineering, Security, and Platform teams, this role will drive DevSecOps best practices, enhance developer productivity, improve software quality, and mentor engineers in building modern, resilient, and efficient cloud platforms.\n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
Role Overview:
\n\n
We are seeking a highly skilled Senior DevSecOps & Cloud Engineer with extensive experience in designing, implementing, and optimizing enterprise DevOps platforms, cloud-native infrastructure, CI/CD pipelines, and DevSecOps practices. The ideal candidate will have hands-on expertise in GitHub Actions, Jenkins Shared Libraries, GitHub Enterprise migrations, Terraform, AWS and/or Azure, Docker, Kubernetes, SonarQube, JFrog Artifactory or Nexus Repository Manager, and automation using Python and Shell scripting.
\nThe successful candidate will architect secure, scalable, and automated delivery pipelines, standardize CI/CD frameworks, integrate security throughout the software development lifecycle, and lead cloud transformation initiatives. Working closely with Engineering, Security, and Platform teams, this role will drive DevSecOps best practices, enhance developer productivity, improve software quality, and mentor engineers in building modern, resilient, and efficient cloud platforms.
CI/CD Engineering
\n"},{"text":"Qualifications & Skills:","content":"\n
\n- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline. A Master's degree is an added advantage.
\n- 8+ years of professional experience in DevSecOps, Cloud Engineering, DevOps, Site Reliability Engineering (SRE), Software Engineering, or a related role.
\n- Strong expertise in designing, implementing, and maintaining enterprise-grade CI/CD pipelines using GitHub Actions and Jenkins Shared Libraries.
\n- Hands-on experience building reusable workflows, composite actions, shared libraries, automation templates, and standardized CI/CD frameworks.
\n- Proven experience leading migrations from legacy source control and CI/CD platforms (e.g., Jenkins, GitLab CI, CircleCI) to GitHub Enterprise.
\n- Strong experience with Terraform for Infrastructure as Code (IaC), integrating infrastructure provisioning into CI/CD pipelines.
\n- Hands-on experience with AWS and/or Azure cloud platforms and cloud-native services supporting CI/CD and DevOps workflows.
\n- Experience implementing DevSecOps best practices, including SAST, DAST, dependency scanning, license compliance, secrets management, and secure deployment governance.
\n- Experience managing and optimizing artifact repositories using JFrog Artifactory or Nexus Repository Manager.
\n- Experience configuring and maintaining SonarQube for code quality analysis, governance, and technical debt management.
\n- Strong proficiency in Python for automation and tooling, with working knowledge of Bash/Shell scripting.
\n- Hands-on experience with Docker and Kubernetes, including managed platforms such as Amazon EKS, Azure AKS, or Google GKE.
\n- Expert knowledge of Git, including branching strategies, GitFlow, Trunk-Based Development, and repository management.
\n- Strong troubleshooting, analytical, and problem-solving skills with the ability to resolve complex CI/CD, infrastructure, and cloud platform issues.
\n- Excellent communication, collaboration, stakeholder management, mentoring, and technical leadership skills.
\n\n
\n
\n- AWS Certified DevOps Engineer – Professional or equivalent cloud certification.
\n- GitHub Actions, GitHub Administration, Kubernetes, Terraform, or related DevOps certifications.
\n- Experience working in Agile/Scrum environments and collaborating with cross-functional engineering teams.
\n- Strong understanding of CI/CD governance, release management, and software delivery best practices.
\n\n
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","descriptionBody":"Role Overview:
\n\n
We are seeking a highly skilled Senior DevSecOps & Cloud Engineer with extensive experience in designing, implementing, and optimizing enterprise DevOps platforms, cloud-native infrastructure, CI/CD pipelines, and DevSecOps practices. The ideal candidate will have hands-on expertise in GitHub Actions, Jenkins Shared Libraries, GitHub Enterprise migrations, Terraform, AWS and/or Azure, Docker, Kubernetes, SonarQube, JFrog Artifactory or Nexus Repository Manager, and automation using Python and Shell scripting.
\nThe successful candidate will architect secure, scalable, and automated delivery pipelines, standardize CI/CD frameworks, integrate security throughout the software development lifecycle, and lead cloud transformation initiatives. Working closely with Engineering, Security, and Platform teams, this role will drive DevSecOps best practices, enhance developer productivity, improve software quality, and mentor engineers in building modern, resilient, and efficient cloud platforms.
What We Believe In
\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
\n
\nEqual Employment Opportunity Statement
\nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
","categories":{"commitment":"Full-time","department":"Experience Transformation & Innovation (XTI)","location":"Hyderabad, India","team":"ServiceNow Delivery","allLocations":["Hyderabad, India","Chennai"]},"createdAt":1784699405016,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","id":"0260574b-8749-421b-89a4-ef97cd0f3fd0","lists":[{"text":"SUMMARY: ","content":"The Senior ServiceNow Developer will lead complex technical development, implementation, configuration, and portal engineering across the Now Platform. This role requires strong hands-on capabilities in core platform development, advanced scripting, integrations, ACL security, data model configuration, and deep portal engineering (Employee Center and Customer Service Management). The ideal candidate brings 7+ years of hands-on experience and demonstrates technical leadership in delivering robust, upgrade-safe ServiceNow solutions.
"},{"text":"What you will do:","content":"\n
\n
\n
\n- \n
Requirement Translation: Translate functional and business requirements into scalable technical solutions across ServiceNow product lines such as ITSM, CSM, HRSD, ITOM, SPM, or custom App Engine solutions. Core Platform Engineering: Write, test, and debug complex Server-side and Client-side scripts, Script Includes, Business Rules, Flow Designer flows, Integration Hub actions, Workspace components, and UI Policies.
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Integrations: Design, build, and maintain REST/SOAP API integrations between ServiceNow and external enterprise systems, cloud platforms, and middleware tools.
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Portal & UI Development: Develop, customize, and maintain Employee Center and CSM Service Portals, including custom widget development, Unified Taxonomy configuration, dynamic pages, and search optimization.
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Quality & Best Practices: Adhere to platform standards for code quality, scoped app architecture, CMDB data integrity, CI/CD alignment, and upgrade-safe extensibility (minimizing unnecessary customizations).
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Technical Leadership & Peer Mentorship: Conduct peer code reviews, assist in technical design discussions, troubleshoot complex issues, and mentor junior developers and consultants on engineering best practices.
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Strong hands-on proficiency in JavaScript, Server-side & Client-side scripting, HTML, CSS, Angular Provider, REST/SOAP web services, and API-led integrations.
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In-depth understanding of Now Platform mechanics, including Data Model design, ACLs and security models, Update Sets/App Repository, Flow Designer, and IntegrationHub.
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Experience delivering solutions across core ITSM and at least two additional product lines (e.g., CSM, HRSD, ITOM, ITAM, SPM, or App Engine).
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Employee Center: Hands-on experience configuring Employee Center experiences, including Unified Taxonomy, Dynamic Topic Pages, Mega Menus, Curated Experiences, Quick Links, and search configuration.
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CSM & Service Portal: Hands-on experience building portal experiences using Service Portal and Configurable Portal widgets, page creation, widget configuration, and Portal Data Lists.
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Widget Strategy: Proficiency in widget strategy—utilizing OOTB base widgets, cloning widgets for controlled enhancements, and writing custom HTML/CSS/Client Script/Server Script widgets when required.
\n \n\n
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Portal Search & Navigation: Practical knowledge of portal search configuration, User Criteria, content targeting, and performance tuning for high-traffic portal pages.
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Architect employee self-service experiences that support multi-department discovery through taxonomy, dynamic pages, targeted content, and consolidated task visibility.
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Architect customer and partner self-service portals that prioritize case creation, case tracking, knowledge deflection, contextual lists, and configurable portal widgets.
\n \n\n
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Establish standards for portal page models, widget reuse, naming conventions, content governance, search tuning, analytics, and extensibility.
\n \n\n
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Leadership & behavioral traits
\n
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\n
\n
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/cprime/0260574b-8749-421b-89a4-ef97cd0f3fd0","applyUrl":"https://jobs.lever.co/cprime/0260574b-8749-421b-89a4-ef97cd0f3fd0/apply"},{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n \nEqual Employment Opportunity Statement \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"What We Believe In
\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
\n
\nEqual Employment Opportunity Statement
\nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
","categories":{"commitment":"Full-time","department":"Cprime India","location":"India","team":"Licensing","allLocations":["India","Chennai","Hyderabad, India"]},"createdAt":1784806231851,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n\n\nWork Schedule: The role operates primarily in US Shift timings (6:30 PM - 3:30 AM IST) and requires regular collaboration with global stakeholders, certification providers, instructors, and cross-functional teams.\n\nRole Overview:\n\nWe are seeking a detail-oriented and process-driven Senior Software Licensing Specialist to support our software licensing and renewals business. This role will partner closely with Sales, Consulting Delivery, and Software Implementation teams to manage software licensing quotes, maintenance renewals, and customer communications throughout the sales lifecycle.\nThe ideal candidate has experience supporting SaaS/software licensing renewals, preparing software quotes, coordinating with internal stakeholders, and delivering an exceptional customer experience. This individual will be the primary point of contact for software licensing renewals, ensuring timely execution, accurate quoting, and proactive communication with clients while maintaining a high level of operational excellence.\n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
Work Schedule: The role operates primarily in US Shift timings (6:30 PM - 3:30 AM IST) and requires regular collaboration with global stakeholders, certification providers, instructors, and cross-functional teams.
\n
Role Overview:
\n
We are seeking a detail-oriented and process-driven Senior Software Licensing Specialist to support our software licensing and renewals business. This role will partner closely with Sales, Consulting Delivery, and Software Implementation teams to manage software licensing quotes, maintenance renewals, and customer communications throughout the sales lifecycle.
The ideal candidate has experience supporting SaaS/software licensing renewals, preparing software quotes, coordinating with internal stakeholders, and delivering an exceptional customer experience. This individual will be the primary point of contact for software licensing renewals, ensuring timely execution, accurate quoting, and proactive communication with clients while maintaining a high level of operational excellence.
","id":"f234d936-d41f-49ca-8029-0b308856fb23","lists":[{"text":"Key Responsibilities:","content":"\n
\n- Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution.
\n- Prepare, review, and maintain software licensing quotes for new licenses, maintenance renewals, upgrades, and cross-grades using Salesforce, Jira Service Management, Atlassian Partner Portal, Excel, and vendor pricing.
\n- Manage and prioritize software licensing requests and renewal opportunities, ensuring adherence to service levels and business priorities.
\n- Research customer contracts, licensing entitlements, renewal history, and software requirements using Salesforce and vendor portals to ensure quote accuracy and licensing compliance.
\n- Maintain customer renewal schedules and proactively monitor upcoming renewal opportunities, engaging customers to support timely contract renewals.
\n- Process software licensing orders, maintenance renewals, and purchase confirmations while ensuring a seamless customer experience.
\n- Serve as the primary point of contact for software licensing and renewal inquiries, providing timely support and managing customer expectations throughout the sales and renewal lifecycle.
\n- Partner closely with Sales Account Executives, Professional Services, Consulting Delivery, Finance, Accounts Receivable, and Collections teams to support licensing opportunities and customer renewals.
\n- Build and maintain strong relationships with customers, software vendors, and internal stakeholders to deliver an exceptional customer experience.
\n- Identify and communicate software renewal, cross-sell, and upsell opportunities to the Sales team to support revenue growth.
\n- Maintain accurate customer, contract, licensing, and renewal data in Salesforce and other business systems, ensuring data integrity.
\n- Prepare and deliver renewal pipeline, operational status, and management reports while tracking renewal performance and reasons for lost business.
\n- Contribute to process improvement initiatives by documenting, streamlining, and automating licensing and renewal workflows to improve operational efficiency.
\n\n
\n- Bachelor's degree in Business, Commerce, Information Technology, or a related discipline.
\n- 5+ years of experience in Software Licensing, Software Renewals, Sales Operations, Customer Success, Contracts Administration, or Sales Support.
\n- Minimum 4 years of experience in a corporate environment.
\n- Experience supporting B2B SaaS software licensing and subscription renewals.
\n- Strong customer relationship management and stakeholder engagement skills.
\n- Experience preparing software licensing quotations and managing renewal pipelines.
\n- Strong analytical, research, and problem-solving skills.
\n- Excellent Microsoft Excel skills.
\n- Experience using Salesforce CRM.
\n- Ability to manage multiple priorities while maintaining exceptional attention to detail.
\n- Strong written and verbal communication skills.
\n- Ability to work collaboratively with global teams across multiple time zones.
\n- Demonstrated curiosity and willingness to continuously learn software products and licensing programs.
\n
"},{"text":"Preferred Skills:","content":"\n- Experience with Salesforce automation or workflow configuration.
\n- Experience in Sales Operations, Contracts Administration, or Software Licensing Renewals.
\n- Experience with Atlassian products (Jira, Jira Service Management), AWS Marketplace, Splunk, or Agile/DevOps software.
\n- Experience working with software vendors and channel partners.
\n- Exposure to subscription-based SaaS business models.
\n
"}],"text":"Senior Software Licensing Specialist","country":"IN","workplaceType":"remote","opening":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","descriptionBody":"Work Schedule: The role operates primarily in US Shift timings (6:30 PM - 3:30 AM IST) and requires regular collaboration with global stakeholders, certification providers, instructors, and cross-functional teams.
\n
Role Overview:
\n
We are seeking a detail-oriented and process-driven Senior Software Licensing Specialist to support our software licensing and renewals business. This role will partner closely with Sales, Consulting Delivery, and Software Implementation teams to manage software licensing quotes, maintenance renewals, and customer communications throughout the sales lifecycle.
The ideal candidate has experience supporting SaaS/software licensing renewals, preparing software quotes, coordinating with internal stakeholders, and delivering an exceptional customer experience. This individual will be the primary point of contact for software licensing renewals, ensuring timely execution, accurate quoting, and proactive communication with clients while maintaining a high level of operational excellence.
","descriptionBodyPlain":"Work Schedule: The role operates primarily in US Shift timings (6:30 PM - 3:30 AM IST) and requires regular collaboration with global stakeholders, certification providers, instructors, and cross-functional teams.\n\nRole Overview:\n\nWe are seeking a detail-oriented and process-driven Senior Software Licensing Specialist to support our software licensing and renewals business. This role will partner closely with Sales, Consulting Delivery, and Software Implementation teams to manage software licensing quotes, maintenance renewals, and customer communications throughout the sales lifecycle.\nThe ideal candidate has experience supporting SaaS/software licensing renewals, preparing software quotes, coordinating with internal stakeholders, and delivering an exceptional customer experience. This individual will be the primary point of contact for software licensing renewals, ensuring timely execution, accurate quoting, and proactive communication with clients while maintaining a high level of operational excellence.\n","hostedUrl":"https://jobs.lever.co/cprime/f234d936-d41f-49ca-8029-0b308856fb23","applyUrl":"https://jobs.lever.co/cprime/f234d936-d41f-49ca-8029-0b308856fb23/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Experience Transformation & Innovation (XTI)","location":"Seattle, WA","team":"Sales","allLocations":["Seattle, WA","Denver, CO","San Francisco, CA","Portland, OR"]},"createdAt":1784851707054,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n \nNotice of E-Verify Participation:\n \nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.\n \nRight to Work Notice:\n \nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5)) \n\n\nCprime is evolving from a traditional workflow transformation partner into an AI-first transformation partner, helping organizations modernize the way work gets done through AI, automation, and intelligent workflows. We are looking for ambitious, consultative sellers who can help clients navigate this transformation by adopting AI-first ways of working, improving employee and customer experiences, and driving measurable business outcomes through platforms like ServiceNow and Moveworks. \nWe are looking for a high-performing ServiceNow & Moveworks Sales Executive to support our growing AI and workflow transformation business at Cprime, helping to sell our comprehensive portfolio of strategic advisory, implementation, workflow transformation, and AI-enabled services. \nIn this role, you will be responsible for selling Cprime services into both new and existing accounts and enabling our clients to maximize the value of their ServiceNow and Moveworks investments. Qualified candidates will demonstrate a strong track record of building new service pipelines, supporting co-sell motions with strategic partners, and helping enterprise clients transform processes using workflow automation and AI technologies. \nIf you are a sales professional with experience selling transformation services for ServiceNow, Moveworks, and other SaaS platforms (e.g. Salesforce, Atlassian, Apptio, Workday, SuccessFactors, etc.), we would love to hear from you. \n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
\nNotice of E-Verify Participation:
\n
\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
\n
\nRight to Work Notice:
\n
\nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
\n
Cprime is evolving from a traditional workflow transformation partner into an AI-first transformation partner, helping organizations modernize the way work gets done through AI, automation, and intelligent workflows. We are looking for ambitious, consultative sellers who can help clients navigate this transformation by adopting AI-first ways of working, improving employee and customer experiences, and driving measurable business outcomes through platforms like ServiceNow and Moveworks.
\n
We are looking for a high-performing ServiceNow & Moveworks Sales Executive to support our growing AI and workflow transformation business at Cprime, helping to sell our comprehensive portfolio of strategic advisory, implementation, workflow transformation, and AI-enabled services.
\n
In this role, you will be responsible for selling Cprime services into both new and existing accounts and enabling our clients to maximize the value of their ServiceNow and Moveworks investments. Qualified candidates will demonstrate a strong track record of building new service pipelines, supporting co-sell motions with strategic partners, and helping enterprise clients transform processes using workflow automation and AI technologies.
\n
If you are a sales professional with experience selling transformation services for ServiceNow, Moveworks, and other SaaS platforms (e.g. Salesforce, Atlassian, Apptio, Workday, SuccessFactors, etc.), we would love to hear from you.
\n
\n\n
Drive the entire sales cycle from initial customer engagement to closure. \nWork towards meeting assigned sales targets while maintaining a pipeline of 3x quota target. \nHelp clients define and execute AI-first transformation strategies that improve workflows, productivity, employee experiences, and operational efficiency. \nFocus on understanding an organization’s business drivers, operational challenges, and pain points while articulating the value of workflow transformation, AI adoption, and intelligent automation. \nPosition ServiceNow and Moveworks solutions as strategic enablers for enterprise AI adoption and modern ways of working. \nBuild exceptional, partner-of-choice relationships with ServiceNow and Moveworks stakeholders, including sales, pre-sales, alliance teams, and product line leadership through meetings, presentations, and co-selling sessions. \nCollaborate with internal marketing and delivery teams to develop campaigns, account strategies, and pipeline generation initiatives aligned to regional growth objectives. \nCoordinate with internal departments to prepare proposals, support deal strategy, and ensure smooth transitions to delivery teams. \nAttend networking events, conferences, and partner events to expand professional relationships and generate new business opportunities. \nDrive deals forward with strong qualification discipline, mutual close plans, and proactive deal acceleration strategies. \nPlay an active role in shaping market strategy and identifying emerging opportunities around AI-enabled workflow transformation. \nLeverage sales and market intelligence tools such as HubSpot and ZoomInfo to drive scale and efficiency. \nProvide timely and accurate forecasting, territory planning, and pipeline reporting to leadership. \nWork toward daily, monthly, and quarterly KPI metrics including partner meetings, prospect meetings, pipeline generation, and services revenue targets. \n\n"},{"text":"Qualifications and Skills:","content":"\n\n
Minimum 5+ years of experience selling consulting and transformation services. \nExperience selling ServiceNow and/or Moveworks-related services and solutions. \nAbility to position implementation and advisory services in enterprise IT environments where speed, innovation, AI adoption, and business value are critical differentiators. \nAbility to discuss and articulate long-term ServiceNow and Moveworks adoption roadmaps as part of the sales cycle. \nStrong understanding of workflow automation, AI-enabled business transformation, and enterprise productivity solutions. \nExcellent communication and presentation skills with the ability to build trusted client and partner relationships. \nProactive, highly motivated, and results-oriented mindset. \nStrong negotiation and consultative selling skills. \nExperience with pipeline development, lead generation, and strategic account growth. \nStrong client relationship management experience. \nWillingness and ability to work in complex, globally distributed, and diverse environments. \n\n"}],"salaryRange":{"min":140000,"max":170000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
Compensation at Cprime varies depending on a wide array of factors, which may include but are not limited to the role, skill set, and level of experience. As required by local law, Cprime provides a reasonable range of compensation for roles that may be hired in California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington, and Washington D.C. as set forth above.
\n
Benefits (Salaried employees):
\n
\n- Medical/Vision/Dental: Cprime offers plans through Blue Cross Blue Shield.
\n- Paid Holidays: Cprime provides ten (10) paid standard Holidays.
\n- Paid Time Off or Vacation: Cprime provides up to twenty (20) days of paid time off per year (to be used for both vacation and/or sick time).
\n- Parental Leave: Cprime provides four (4) weeks of paid parental leave if certain eligibility requirements are met.
\n- Retirement Plans: Cprime offers the opportunity to participate in our 401(K) plan. Employees are eligible to enroll thirty (30) days after their official start date. A company match may be offered annually on a discretionary basis if certain eligibility requirements are met.
\n- Other Compensation: Our bonus programs reward our people for their achievements and their contributions to our business. Cprime provides a monthly cell phone stipend and an annual health and wellness stipend to all full-time employees.
\n
\n
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
\nNotice of E-Verify Participation:
\n
\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
\n
\nRight to Work Notice:
\n
\nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n \nNotice of E-Verify Participation:\n \nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.\n \nRight to Work Notice:\n \nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5)) \n","descriptionBody":"\n
Cprime is evolving from a traditional workflow transformation partner into an AI-first transformation partner, helping organizations modernize the way work gets done through AI, automation, and intelligent workflows. We are looking for ambitious, consultative sellers who can help clients navigate this transformation by adopting AI-first ways of working, improving employee and customer experiences, and driving measurable business outcomes through platforms like ServiceNow and Moveworks.
\n
We are looking for a high-performing ServiceNow & Moveworks Sales Executive to support our growing AI and workflow transformation business at Cprime, helping to sell our comprehensive portfolio of strategic advisory, implementation, workflow transformation, and AI-enabled services.
\n
In this role, you will be responsible for selling Cprime services into both new and existing accounts and enabling our clients to maximize the value of their ServiceNow and Moveworks investments. Qualified candidates will demonstrate a strong track record of building new service pipelines, supporting co-sell motions with strategic partners, and helping enterprise clients transform processes using workflow automation and AI technologies.
\n
If you are a sales professional with experience selling transformation services for ServiceNow, Moveworks, and other SaaS platforms (e.g. Salesforce, Atlassian, Apptio, Workday, SuccessFactors, etc.), we would love to hear from you.
\n
Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
\nNotice of E-Verify Participation:
\n
\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
\n
\nRight to Work Notice:
\n
\nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
\n
Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.
Summary:
We are seeking an experienced and highly motivated ServiceNow MEDSLED Sales Executive to join our growing ServiceNow practice. In this role, you will be responsible for driving new business growth and expanding existing relationships within the Healthcare, Life Sciences, State & Local Government, and Higher Education (MEDSLED) sectors.
As a trusted advisor to clients, you will help organizations modernize operations, improve service delivery, and accelerate digital transformation through ServiceNow-powered solutions. You will work closely with ServiceNow field sales teams, client stakeholders, and internal solution experts to identify opportunities, build pipeline, and close consulting and implementation services engagements.
The ideal candidate has a proven track record selling ServiceNow consulting and implementation services, strong relationships within the MEDSLED ecosystem, and experience navigating complex public-sector and healthcare procurement processes.
\n
\n\n
Own the full sales cycle from prospecting and opportunity creation through contract negotiation and close.\nDevelop and execute a territory strategy focused on Healthcare, Life Sciences, State & Local Government, and Higher Education organizations.\nBuild and maintain a qualified pipeline of at least 3x annual quota.\nIdentify, develop, and close consulting, advisory, implementation, optimization, and managed services opportunities related to ServiceNow.\nPartner closely with ServiceNow account executives, solution consultants, industry leaders, and partner teams to drive co-sell opportunities.\nEstablish trusted advisor relationships with executive stakeholders, including CIOs, CTOs, Chief Digital Officers, IT leaders, operations leaders, and transformation executives.\nLead strategic conversations around digital transformation, workflow modernization, employee experience, customer experience, IT modernization, AI-enabled workflows, and operational excellence.\nNavigate public-sector procurement vehicles, RFPs, RFIs, government contracts, and healthcare purchasing processes.\nCollaborate with marketing to execute account-based marketing campaigns, industry events, and partner-led initiatives.\nWork cross-functionally with delivery, solution consulting, and leadership teams to develop compelling proposals and statements of work.\nMaintain accurate forecasting, opportunity management, and pipeline reporting within CRM systems.\nRepresent the organization at ServiceNow events, healthcare conferences, government technology forums, and industry networking events.\nConsistently achieve or exceed quarterly and annual revenue targets.\n\n"},{"text":"Qualifications and skills:","content":"\n\n
7+ years of enterprise software, consulting, or professional services sales experience.\n5+ years selling ServiceNow consulting, implementation, or managed services.\nDemonstrated success selling into Healthcare, Life Sciences, State & Local Government, or Higher Education organizations.\nExisting relationships within the ServiceNow ecosystem, including ServiceNow field sales and partner teams.\nProven track record of meeting or exceeding quota in a consultative sales environment.\nExperience managing complex sales cycles involving multiple stakeholders and procurement requirements.\nStrong understanding of public-sector procurement processes, healthcare buying cycles, and regulated environments.\nAbility to position business outcomes, transformation initiatives, and consulting services to executive decision-makers.\nExcellent communication, presentation, negotiation, and relationship-building skills.\nHighly self-motivated with the ability to work independently while collaborating across distributed teams.\nExperience using CRM and sales intelligence tools such as Salesforce, HubSpot, ZoomInfo, or similar platforms.\n\n"},{"text":"Preferred qualifications:","content":"\n\n
Existing ServiceNow partner ecosystem relationships.\nExperience selling into large healthcare systems, health plans, state agencies, municipalities, or higher education institutions.\nFamiliarity with healthcare regulations, public-sector compliance requirements, or government contracting environments.\nExperience selling AI, workflow automation, or digital transformation initiatives.\nServiceNow certifications or industry certifications are a plus.\n\n"},{"text":"Success metrics:","content":"\n\n
Achievement of quarterly and annual services revenue targets.\nPipeline generation and maintenance of at least 3x quota coverage.\nNew logo acquisition within MEDSLED accounts.\nExpansion of existing client relationships.\nServiceNow co-sell engagement and sourced pipeline.\nForecast accuracy and opportunity progression.\nStrategic partner and client relationship development.\n\n"}],"text":"ServiceNow MEDSLED Sales Executive","country":"US","workplaceType":"remote","opening":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
\nNotice of E-Verify Participation:
\n
\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
\n
\nRight to Work Notice:
\n
\nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5))
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n \nNotice of E-Verify Participation:\n \nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.\n \nRight to Work Notice:\n \nIf you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5)) \n","descriptionBody":"\n
Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.
Summary:
We are seeking an experienced and highly motivated ServiceNow MEDSLED Sales Executive to join our growing ServiceNow practice. In this role, you will be responsible for driving new business growth and expanding existing relationships within the Healthcare, Life Sciences, State & Local Government, and Higher Education (MEDSLED) sectors.
As a trusted advisor to clients, you will help organizations modernize operations, improve service delivery, and accelerate digital transformation through ServiceNow-powered solutions. You will work closely with ServiceNow field sales teams, client stakeholders, and internal solution experts to identify opportunities, build pipeline, and close consulting and implementation services engagements.
The ideal candidate has a proven track record selling ServiceNow consulting and implementation services, strong relationships within the MEDSLED ecosystem, and experience navigating complex public-sector and healthcare procurement processes.
\n
What We Believe In
\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
\n
\nEqual Employment Opportunity Statement
\nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
","categories":{"commitment":"Permanent","department":"Experience Transformation & Innovation (XTI)","location":"Hyderabad, India","team":"ServiceNow Delivery","allLocations":["Hyderabad, India","Chennai, Tamil Nadu"]},"createdAt":1783655642060,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n\n\nSUMMARY:\n\nThe ServiceNow Senior Technical Consultant with 7 - 10 year's experience will lead solution architecture, technical design, implementation governance, and complex platform delivery across the Now Platform. The role requires strong hands-on architecture capability across core platform development, integrations, security, data model design, scalable implementation patterns, and deep portal engineering experience across Employee Center and Customer Service Management portals, with a preference for candidates who hold ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) credentials.\n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
SUMMARY:
\n
The ServiceNow Senior Technical Consultant with 7 - 10 year's experience will lead solution architecture, technical design, implementation governance, and complex platform delivery across the Now Platform. The role requires strong hands-on architecture capability across core platform development, integrations, security, data model design, scalable implementation patterns, and deep portal engineering experience across Employee Center and Customer Service Management portals, with a preference for candidates who hold ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) credentials.
","id":"f85d06c3-b516-4d80-8772-e811caaaca4a","lists":[{"text":"WHAT YOU WILL DO:","content":"Own end-to-end technical architecture for ServiceNow programs, including solution design, integration patterns, environment strategy, data architecture, security model, portal architecture, and deployment governance.
Translate business and operating model requirements into scalable ServiceNow technical solutions across one or more product lines such as ITSM, ITOM, CSM, HRSD, SPM, IRM, or custom applications.
Define and enforce platform standards for scripting, scoped app design, CMDB and data model integrity, API integrations, DevOps and CI/CD alignment, portal design patterns, and upgrade-safe extensibility.
Provide hands-on technical leadership for complex builds, including Flow Designer, IntegrationHub, Script Includes, business rules, workspace and portal components, search experiences, and external system integrations.
Lead technical design workshops, architecture reviews, proof-of-concepts, and design authority forums with stakeholders, delivery teams, and customer leadership.
Mentor developers, leads, and consultants on architecture patterns, engineering quality, portal design strategy, performance optimization, and secure development best practices.
Identify risks, technical debt, and non-scalable customizations early, and steer delivery toward maintainable out-of-box aligned architecture decisions.
\n
\nCore technical skills
Deep expertise in Now Platform architecture, data model design, ACL and security architecture, domain separation considerations, update strategy, and integration design.
Strong hands-on capability in JavaScript and ServiceNow server-side and client-side scripting, with working knowledge of HTML, CSS, REST, SOAP, and API-led integrations.
Experience designing and governing enterprise integrations with cloud platforms, identity providers, observability tools, middleware, and line-of-business applications.
Strong understanding of SaaS and PaaS architecture principles, multi-tenancy, automation, analytics, AI-adjacent platform capabilities, and enterprise architecture frameworks.
Experience across multiple ServiceNow product lines beyond core ITSM, preferably including at least two or more of ITOM, CSM, HRSD, ITAM, SPM, IRM/GRC, or App Engine.
Ability to balance out-of-box capability, configuration, and custom development while preserving upgradeability and long-term platform health.
\n
\nEmployee Center and CSM portal expertise
In-depth knowledge of building and governing Employee Center experiences, including Unified Taxonomy, Curated Experiences, Dynamic Topic Pages, Mega Menu, My Active Items, Recommended for You, Popular Topics, Quick Links, and employee-centric search configuration.
In-depth knowledge of building and governing CSM portals using Service Portal and Configurable Portal widgets, including page creation, widget configuration, Portal Data List, case-centric navigation, knowledge exposure, request experiences, and portal-specific access models.
Ability to design when to use separate portals versus a unified experience, with clear understanding that Employee Center and Customer Service portals are separate portals with distinct URLs, access controls, and licensing implications.
Strong experience in widget strategy, including using base widgets as-is, cloning widgets for controlled enhancement, and developing custom widgets only where required by experience, governance, or business differentiation.
Expertise in building portal information architecture, including taxonomy-led multi-department navigation for Employee Center and siloed case-management journeys for CSM portals.
Working knowledge of portal search configuration, knowledge surfacing, user criteria, content targeting, and performance considerations for high-traffic self-service experiences.
Ability to define migration and coexistence strategies between legacy Service Portal implementations and Employee Center experiences, including widget reuse, cloning strategy, and content/taxonomy redesign.
\n
\nPortal-specific responsibilities
Architect employee self-service experiences that support multi-department discovery through taxonomy, dynamic pages, targeted content, and consolidated task visibility.
Architect customer and partner self-service portals that prioritize case creation, case tracking, knowledge deflection, contextual lists, and configurable portal widgets.
Establish standards for portal page models, widget reuse, naming conventions, content governance, search tuning, analytics, and extensibility.
Guide teams on trade-offs between out-of-box Employee Center capabilities and custom Service Portal development for CSM or specialized service experiences.
"},{"text":"QUALIFICATIONS AND SKILLS:","content":"7+ years of ServiceNow implementation, development, or architecture experience, including ownership of complex technical solution design and delivery.
Proven experience acting as a technical lead, solution architect, or platform architect on enterprise-scale ServiceNow programs.
Demonstrated success in designing complex solutions, custom applications, integrations, and self-service portal experiences across multiple systems and stakeholder groups.
Hands-on experience with Employee Center and or CSM portal design, including portal information architecture, widgets, search, security, and content strategy.
Strong client-facing consulting experience, including workshops, stakeholder communication, architecture presentations, and technical governance.
\n
\nLeadership & behavioral traits
Strong problem-solving ability with the judgment to simplify complex requirements into practical architecture decisions.
Excellent communication and presentation skills, including the ability to explain technical trade-offs to senior stakeholders.
Collaborative leadership style with the ability to mentor teams, influence design choices, and uphold engineering and portal standards across delivery streams.
High accountability, delivery discipline, and comfort operating in ambiguous enterprise transformation environments.
"},{"text":"CERTIFICATIONS:","content":"Preferred
ServiceNow Certified Technical Architect (CTA).
ServiceNow Certified Master Architect (CMA).
Strongly desired
Certified System Administrator (CSA).
Certified Application Developer (CAD).
Two or more Certified Implementation Specialist (CIS) certifications aligned to major product lines such as CSM, HRSD, or ITSM.
Architecture Excellence accreditation, where relevant to current CTA pathway requirements.
"}],"text":"ServiceNow Senior technical Consultant","country":"IN","workplaceType":"hybrid","opening":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","descriptionBody":"SUMMARY:
\n
The ServiceNow Senior Technical Consultant with 7 - 10 year's experience will lead solution architecture, technical design, implementation governance, and complex platform delivery across the Now Platform. The role requires strong hands-on architecture capability across core platform development, integrations, security, data model design, scalable implementation patterns, and deep portal engineering experience across Employee Center and Customer Service Management portals, with a preference for candidates who hold ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) credentials.
","descriptionBodyPlain":"SUMMARY:\n\nThe ServiceNow Senior Technical Consultant with 7 - 10 year's experience will lead solution architecture, technical design, implementation governance, and complex platform delivery across the Now Platform. The role requires strong hands-on architecture capability across core platform development, integrations, security, data model design, scalable implementation patterns, and deep portal engineering experience across Employee Center and Customer Service Management portals, with a preference for candidates who hold ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) credentials.\n","hostedUrl":"https://jobs.lever.co/cprime/f85d06c3-b516-4d80-8772-e811caaaca4a","applyUrl":"https://jobs.lever.co/cprime/f85d06c3-b516-4d80-8772-e811caaaca4a/apply"},{"additionalPlain":"What We Believe In\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.\n \nEqual Employment Opportunity Statement \nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. \n","additional":"What We Believe In
\nAt Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
\n
\nEqual Employment Opportunity Statement
\nCprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
","categories":{"commitment":"Full-time","department":"Cprime India","location":"India","team":"Licensing","allLocations":["India","Chennai","Hyderabad, India"]},"createdAt":1784807998080,"descriptionPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n\n\nWork Schedule: The role operates primarily in US Shift timings (6:30 pm - 3:30 am IST) and requires regular collaboration with global stakeholders, certification providers, instructors, and cross-functional teams.\nRole Overview:\n We are seeking a detail-oriented and analytical Software Licensing Specialist to support our global Sales and Delivery teams with software licensing, renewals, sales operations, customer coordination, and data management. This role is ideal for professionals with 2+ years of experience looking to grow their career in the SaaS industry while gaining exposure to enterprise systems, global operations, and software licensing best practices.\n","description":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
\n
Work Schedule: The role operates primarily in US Shift timings (6:30 pm - 3:30 am IST) and requires regular collaboration with global stakeholders, certification providers, instructors, and cross-functional teams.
\n
Role Overview:
\nWe are seeking a detail-oriented and analytical
Software Licensing Specialist to support our global Sales and Delivery teams with software licensing, renewals, sales operations, customer coordination, and data management. This role is ideal for professionals with 2+ years of experience looking to grow their career in the SaaS industry while gaining exposure to enterprise systems, global operations, and software licensing best practices.
\n
\n- Manage the end-to-end software licensing and maintenance renewal lifecycle, ensuring timely, accurate, and customer-focused execution.
\n- Prepare and maintain software licensing quotes for new licenses, renewals, upgrades, and cross-grades using Salesforce, Jira Service Management, vendor portals, and Microsoft Excel.
\n- Research customer contracts, licensing entitlements, renewal history, and software requirements to ensure quote accuracy, licensing compliance, and successful renewals.
\n- Manage and prioritize software licensing requests, renewal opportunities, and purchase orders while meeting service level expectations and business priorities.
\n- Serve as the primary point of contact for software licensing and renewal inquiries, providing exceptional customer support throughout the sales and renewal lifecycle.
\n- Partner with Sales, Professional Services, Consulting Delivery, Finance, Accounts Receivable, Collections, and software vendors to support licensing opportunities and deliver a seamless customer experience.
\n- Identify renewal, cross-sell, and upsell opportunities and collaborate with the Sales team to maximize customer value and revenue growth.
\n- Maintain accurate customer, contract, licensing, and renewal records in Salesforce and other business systems, ensuring data integrity.
\n- Prepare renewal pipeline, operational, and management reports while tracking renewal performance and renewal outcomes.
\n- Contribute to process improvements by documenting, streamlining, and automating licensing and renewal workflows to improve operational efficiency.
\n\n
\n
\n- Bachelor's degree in Business, Commerce, Information Technology, or a related field.
\n- 2+ years of experience in Software Licensing, Software Renewals, Sales Operations, Sales Support, Customer Success, or Contract Administration.
\n- Experience supporting B2B SaaS software licensing and subscription renewals.
\n- Experience preparing software licensing quotations and managing renewal pipelines.
\n- Proficiency in Salesforce CRM and Microsoft Excel.
\n- Strong analytical, research, and problem-solving skills with exceptional attention to detail.
\n- Excellent customer relationship management and stakeholder management skills.
\n- Strong written and verbal communication skills.
\n- Ability to manage multiple priorities in a fast-paced environment.
\n- Experience collaborating with global teams across multiple time zones.
\n- Curiosity and willingness to continuously learn software products, licensing models, and vendor programs.
\n\n
\n- Experience with Salesforce automation or workflow configuration.
\n- Experience in Sales Operations, Contract Administration, or Software Licensing Renewals.
\n- Hands-on experience with Atlassian products (Jira, Jira Service Management), AWS Marketplace, Splunk, or Agile/DevOps tools.
\n- Experience working with software vendors and channel partners.
\n- Exposure to subscription-based SaaS business models.
\n
"}],"text":"Software Licensing Specialist","country":"IN","workplaceType":"remote","opening":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
","openingPlain":"Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking. Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. \n","descriptionBody":"\n
Work Schedule: The role operates primarily in US Shift timings (6:30 pm - 3:30 am IST) and requires regular collaboration with global stakeholders, certification providers, instructors, and cross-functional teams.
\n
Role Overview:
\nWe are seeking a detail-oriented and analytical
Software Licensing Specialist to support our global Sales and Delivery teams with software licensing, renewals, sales operations, customer coordination, and data management. This role is ideal for professionals with 2+ years of experience looking to grow their career in the SaaS industry while gaining exposure to enterprise systems, global operations, and software licensing best practices.