[{"additionalPlain":"Benefits\n\nYou'll love working at NRI not just for the usual benefits, but for our environment and culture!\n\nYou'll work with a great group of people in a highly collaborative team and results oriented atmosphere. You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle. You’ll work with large, sophisticated, and progressive clients throughout North America.\n\nWe provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.\n\n\nNotices\n\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n\nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n\nNRI North America will accept applications on an ongoing basis.\n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.\n","additional":"
Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere. You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle. You’ll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.


Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 

NRI North America will accept applications on an ongoing basis.
 
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
 
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
","categories":{"commitment":"Full-time","department":"RMS","location":"Long Island, New York","team":"SLED","allLocations":["Long Island, New York"]},"createdAt":1764951873807,"descriptionPlain":"NRI North America is looking for a qualified Computer Support Technician to join an elite professional services organization. We have opportunities available at many of our Suffolk County locations. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators. \n \nResponsibilities\n· Job responsibilities may vary based on client needs.\n· Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.\n· Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.\n· Set up and configure computers, peripherals, and software applications for new and existing users.\n· Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.\n· Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.\n· Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.\n· Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.\n· Work closely with other IT team members on projects, upgrades, and system improvements.\n \nKnowledge, Skills, and Abilities\nRequired\n· Associate’s degree in information technology, Computer Science, or a related field.\n· 1-3 years of experience in IT support or a related role.\n· Strong understanding of computer systems, mobile devices, and other technology products.\n· Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.\n· Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.\n· Excellent communication and customer service skills.\n· Strong problem-solving abilities and attention to detail.\n· Ability to work both independently and collaboratively in a team environment.\n \nPreferred\n· Relevant certifications (e.g., CompTIA A+, ITIL)\n \nCompetency Requirements \n· Builds strong client relationships and delivery client centric solutions.\n· Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.\n· Holds self and others accountable to meet commitments.\n· Builds partnerships and works collaboratively with others to meet shared objectives.\n· Gains the confidence and trust of others through honesty, integrity, and authenticity.\n· Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.\n \nWork Environment\nThe position will be responsible for working directly on site with our K-12 clients including customers, client staff and administrators.\n \n \n \n","description":"
NRI North America is looking for a qualified Computer Support Technician to join an elite professional services organization. We have opportunities available at many of our Suffolk County locations. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators. 
\n
 
\n
Responsibilities
\n
· Job responsibilities may vary based on client needs.
\n
· Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
\n
· Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
\n
· Set up and configure computers, peripherals, and software applications for new and existing users.
\n
· Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
\n
· Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
\n
· Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
\n
· Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
\n
· Work closely with other IT team members on projects, upgrades, and system improvements.
\n
 
\n
Knowledge, Skills, and Abilities
\n
Required
\n
· Associate’s degree in information technology, Computer Science, or a related field.
\n
· 1-3 years of experience in IT support or a related role.
\n
· Strong understanding of computer systems, mobile devices, and other technology products.
\n
· Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
\n
· Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
\n
· Excellent communication and customer service skills.
\n
· Strong problem-solving abilities and attention to detail.
\n
· Ability to work both independently and collaboratively in a team environment.
\n
 
\n
Preferred
\n
· Relevant certifications (e.g., CompTIA A+, ITIL)
\n
 
\n
Competency Requirements 
\n
· Builds strong client relationships and delivery client centric solutions.
\n
· Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
\n
· Holds self and others accountable to meet commitments.
\n
· Builds partnerships and works collaboratively with others to meet shared objectives.
\n
· Gains the confidence and trust of others through honesty, integrity, and authenticity.
\n
· Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
\n
 
\n
Work Environment
\n
The position will be responsible for working directly on site with our K-12 clients including customers, client staff and administrators.
\n
 
\n
 
\n
 
","id":"b13023b9-e0b0-43a8-95c0-710622617bb9","lists":[],"salaryRange":{"min":18,"max":22,"currency":"USD","interval":"per-hour-wage"},"text":"IT Support Technician - Long Island","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"
NRI North America is looking for a qualified Computer Support Technician to join an elite professional services organization. We have opportunities available at many of our Suffolk County locations. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators. 
\n
 
\n
Responsibilities
\n
· Job responsibilities may vary based on client needs.
\n
· Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
\n
· Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
\n
· Set up and configure computers, peripherals, and software applications for new and existing users.
\n
· Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
\n
· Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
\n
· Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
\n
· Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
\n
· Work closely with other IT team members on projects, upgrades, and system improvements.
\n
 
\n
Knowledge, Skills, and Abilities
\n
Required
\n
· Associate’s degree in information technology, Computer Science, or a related field.
\n
· 1-3 years of experience in IT support or a related role.
\n
· Strong understanding of computer systems, mobile devices, and other technology products.
\n
· Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
\n
· Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
\n
· Excellent communication and customer service skills.
\n
· Strong problem-solving abilities and attention to detail.
\n
· Ability to work both independently and collaboratively in a team environment.
\n
 
\n
Preferred
\n
· Relevant certifications (e.g., CompTIA A+, ITIL)
\n
 
\n
Competency Requirements 
\n
· Builds strong client relationships and delivery client centric solutions.
\n
· Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
\n
· Holds self and others accountable to meet commitments.
\n
· Builds partnerships and works collaboratively with others to meet shared objectives.
\n
· Gains the confidence and trust of others through honesty, integrity, and authenticity.
\n
· Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
\n
 
\n
Work Environment
\n
The position will be responsible for working directly on site with our K-12 clients including customers, client staff and administrators.
\n
 
\n
 
\n
 
","descriptionBodyPlain":"NRI North America is looking for a qualified Computer Support Technician to join an elite professional services organization. We have opportunities available at many of our Suffolk County locations. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators. \n \nResponsibilities\n· Job responsibilities may vary based on client needs.\n· Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.\n· Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.\n· Set up and configure computers, peripherals, and software applications for new and existing users.\n· Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.\n· Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.\n· Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.\n· Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.\n· Work closely with other IT team members on projects, upgrades, and system improvements.\n \nKnowledge, Skills, and Abilities\nRequired\n· Associate’s degree in information technology, Computer Science, or a related field.\n· 1-3 years of experience in IT support or a related role.\n· Strong understanding of computer systems, mobile devices, and other technology products.\n· Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.\n· Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.\n· Excellent communication and customer service skills.\n· Strong problem-solving abilities and attention to detail.\n· Ability to work both independently and collaboratively in a team environment.\n \nPreferred\n· Relevant certifications (e.g., CompTIA A+, ITIL)\n \nCompetency Requirements \n· Builds strong client relationships and delivery client centric solutions.\n· Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.\n· Holds self and others accountable to meet commitments.\n· Builds partnerships and works collaboratively with others to meet shared objectives.\n· Gains the confidence and trust of others through honesty, integrity, and authenticity.\n· Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.\n \nWork Environment\nThe position will be responsible for working directly on site with our K-12 clients including customers, client staff and administrators.\n \n \n \n","hostedUrl":"https://jobs.lever.co/corebts/b13023b9-e0b0-43a8-95c0-710622617bb9","applyUrl":"https://jobs.lever.co/corebts/b13023b9-e0b0-43a8-95c0-710622617bb9/apply"},{"additionalPlain":"Benefits\n\nYou'll love working at NRI not just for the usual benefits, but for our environment and culture!\n\nYou'll work with a great group of people in a highly collaborative team and results oriented atmosphere.\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.\nYou’ll work with large, sophisticated, and progressive clients throughout North America.\n\nWe provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.\n\nNotices\n\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n \nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n \nNRI North America will accept applications on an ongoing basis. \n\nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com. \n","additional":"
Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You’ll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
 
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
 
NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
 
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
","categories":{"commitment":"Full-time","department":"Corporate","location":"Remote","team":"Sales Support Operations","allLocations":["Remote"]},"createdAt":1777643627401,"descriptionPlain":"The Manager, Sales Operations Support partners with the Sales Operations Support, Sales, and Client Experience teams. They are responsible for providing operational support to the sales team, optimizing sales processes and analyzing performance data to enhance sales productivity and effectiveness.\n","description":"
The Manager, Sales Operations Support partners with the Sales Operations Support, Sales, and Client Experience teams. They are responsible for providing operational support to the sales team, optimizing sales processes and analyzing performance data to enhance sales productivity and effectiveness.
","id":"bf012831-e475-4b5c-ba70-529e8f4d6b09","lists":[{"text":"Essential Duties","content":"
  • Lead a team of Sales Operations Support Specialists which supports NRI’s Account Executives by providing client-facing quotes, booking orders, and addressing post-sales requests as appropriate.
  • Coach Sales Operations Support Specialists on NRI and partner business processes and answer day to day questions
  • Distribute incoming requests in service request management system, ensuring appropriate and efficient division of labor, meeting service level agreements (SLAs)
  • Provide occasional overflow support as necessary.
  • Proactively review and escalate aging requests to ensure SLA compliance.
  • Coordinate time off requests and coverage for team members, ensuring adequate coverage for business operations.
  • Ensure new orders are booking accurately and based on complete required information according to NRI standard business processes, and according to SLAs.
  • Coordinate month end booking process, ensuring that all targeted orders are booked on time.
  • Address initial escalation requests from internal and external clients including Sales, Application Solution and Design (presales engineering), and Finance teams, both for old business and new business
  • Assist Sales Operations Support Specialists in directing out of scope requests to appropriate Core or partner teams to ensure requests are addressed.
  • Understand the industry environment.
  • Attend both internal and external meetings as needed (typically via Microsoft Teams or Cisco Webex with camera on)
  • Participate in online training sessions provided by our key partners as appropriate.
  • Represent and deliver on NRI goals, mission and values.
  • Continually looking for ways to maximize efficiency and better meet the needs of our clients, recommending process improvements and assisting in change management activities associated with business process changes that impact the team.
    • "},{"text":"Knowledge, Skills, and Abilities","content":"
  • Bachelor’s degree in business administration, Sales, Marketing, or a related field.
  • 3-5 years of leadership experience.
  • Excellent written and verbal communication skills.
  • Comprehensive understanding of standard quote to cash business processes.
  • Strong working knowledge of Salesforce, Salesforce Service Cloud, Salesforce CPQ, and service request management systems (Zendesk, ServiceNow, etc.)
  • Process Expert: Strong process management skills and financial acumen.
  • Excellent analytical and problem-solving skills.
  • 5+ years of experience with quote-to-cash workflow for consulting services, managed services, software as a service (SaaS), and infrastructure solutions.
  • Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint).
    • "}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":80000,"max":92000},"text":"Manager, Sales Operations Support","country":"US","workplaceType":"remote","opening":"
    The Manager, Sales Operations Support partners with the Sales Operations Support, Sales, and Client Experience teams. They are responsible for providing operational support to the sales team, optimizing sales processes and analyzing performance data to enhance sales productivity and effectiveness.
    ","openingPlain":"The Manager, Sales Operations Support partners with the Sales Operations Support, Sales, and Client Experience teams. They are responsible for providing operational support to the sales team, optimizing sales processes and analyzing performance data to enhance sales productivity and effectiveness.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/bf012831-e475-4b5c-ba70-529e8f4d6b09","applyUrl":"https://jobs.lever.co/corebts/bf012831-e475-4b5c-ba70-529e8f4d6b09/apply"},{"additionalPlain":"Notices\n \nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n \nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n \nNRI North America will accept applications on an ongoing basis.\n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.\n","additional":"

    Notices

    \n
     
    \n
    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
    \n
     
    \n
    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
    \n
     
    \n
    NRI North America will accept applications on an ongoing basis.
    \n
     
    \n
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
    \n
     
    \n
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
    ","categories":{"commitment":"Full-time","department":"RMS","location":"Long Island, New York","team":"SLED","allLocations":["Long Island, New York"]},"createdAt":1779376630868,"descriptionPlain":"We are seeking an experienced Level 3 Network Engineer to join our team. The ideal candidate will possess advanced technical knowledge and hands-on experience supporting enterprise IT environments, with a strong focus on networking, routing, virtualization, and cloud technologies.\n","description":"

    We are seeking an experienced Level 3 Network Engineer to join our team. The ideal candidate will possess advanced technical knowledge and hands-on experience supporting enterprise IT environments, with a strong focus on networking, routing, virtualization, and cloud technologies.

    ","id":"01d57a49-e7c8-400e-812a-e95efc568505","lists":[{"text":"Responsibilities","content":"\n
  • Provide Tier 3 technical support for complex IT infrastructure and networking issues.
    • \n
  • Configure, maintain, and troubleshoot:\n
    • "},{"text":"Required Knowledge, Skills, and Abilities","content":"
    \n
    "},{"text":"Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture!","content":"\n
  • You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
    • \n
  • You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
    • \n
  • You’ll work with large, sophisticated, and progressive clients throughout North America
    • \n
  • We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.
    • \n"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":80000,"max":95000},"text":"Network Engineer - Level III","country":"US","workplaceType":"remote","opening":"\n

    We are seeking an experienced Level 3 Network Engineer to join our team. The ideal candidate will possess advanced technical knowledge and hands-on experience supporting enterprise IT environments, with a strong focus on networking, routing, virtualization, and cloud technologies.

    ","openingPlain":"We are seeking an experienced Level 3 Network Engineer to join our team. The ideal candidate will possess advanced technical knowledge and hands-on experience supporting enterprise IT environments, with a strong focus on networking, routing, virtualization, and cloud technologies.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/01d57a49-e7c8-400e-812a-e95efc568505","applyUrl":"https://jobs.lever.co/corebts/01d57a49-e7c8-400e-812a-e95efc568505/apply"},{"additionalPlain":"Benefits\nYou'll love working at NRI not just for the usual benefits, but for our environment and culture!\n \nYou'll work with a great group of people in a highly collaborative team and results oriented atmosphere.\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.\nYou’ll work with large, sophisticated, and progressive clients throughout North America.\n \nWe provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.\n \nNotices\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n \nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n \nNRI North America will accept applications on an ongoing basis. \n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com. \n","additional":"

    Benefits

    \n
    You'll love working at NRI not just for the usual benefits, but for our environment and culture!
    \n
     
    \n
    You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
    \n
    You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
    \n
    You’ll work with large, sophisticated, and progressive clients throughout North America.
    \n
     
    \n
    We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
    \n
     
    \n

    Notices

    \n
    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
    \n
     
    \n
    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
    \n
     
    \n
    NRI North America will accept applications on an ongoing basis.
    \n
     
    \n
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
    \n
     
    \n
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
    ","categories":{"commitment":"Full-time","department":"Delivery","location":"Remote","team":"Hybrid Infrastructure","allLocations":["Remote"]},"createdAt":1781817658617,"descriptionPlain":"The Senior Consultant in the Hybrid Infrastructure – Cloud practice is responsible for supporting the design and implementation of cloud-based solutions that align with the organization’s goals. This role involves collaborating with various teams to ensure that the solutions are efficient, secure, and scalable. The Senior Cloud Consultant also provides technical guidance and support throughout the project lifecycle. \n","description":"
    The Senior Consultant in the Hybrid Infrastructure – Cloud practice is responsible for supporting the design and implementation of cloud-based solutions that align with the organization’s goals. This role involves collaborating with various teams to ensure that the solutions are efficient, secure, and scalable. The Senior Cloud Consultant also provides technical guidance and support throughout the project lifecycle. 
    ","id":"06e6a7fd-d017-48ea-8bf8-6b7b8abbd6e6","lists":[{"text":"Responsibilities","content":"
    \n\n
  • Advise and implement cloud-based solutions using various cloud platforms and technologies. 
    • \n
  • Work closely with stakeholders to gather requirements and translate them into technical solutions. 
    • \n
  • Provide project and technical guidance to the team. 
    • \n
  • Ensure that the solutions are scalable, secure, and cost-effective. 
    • \n
  • Conduct assessments and provide recommendations for solution adoption and migration. 
    • \n
  • Develop and maintain documentation and best practices. 
    • \n
  • Stay up to date with the latest technologies and trends. 
    • \n
  • Implement comprehensive cloud solutions aligned with business objectives, considering factors like scalability, performance, security, and cost-efficiency. 
    • \n
  • Ensure cloud solutions meet security and compliance standards including data protection, encryption, access control, and regulatory requirements. 
    • \n
  • Provide expert-level client collateral including architectural drawings, documentation, and implementation guides for project architecture deliverables. 
    • \n
  • Lead engagement teams, delegate responsibilities, and mentor fellow consultants. 
    • \n
  • Work within the sales process to assist in technical whiteboards, scope projects, create sales collateral, and presentations. 
    • \n
  • Review technical documentation and sales collateral for punctual and technical correctness. 
    • \n\n
    "},{"text":"Required Knowledge, Skills, and Abilities","content":"\n
  • 3-5 years of experience in IT consulting or data center IT management or design. 
    • \n
  • Proficient in Infrastructure as Code tools such as ARM, Bicep, Terraform, or Azure DevOps to automate cloud infrastructure provisioning and management. 
    • \n
  • In-depth understanding of cloud security principles, identity and access management, encryption, and compliance. 
    • \n
  • Relevant experience surrounding Azure Backups, Azure Site Recovery, and general DR/HA best practices, or similar for other clouds. 
    • \n
  • Effective communication skills to interact with clients, understand their requirements, and convey technical information in a clear and concise manner. 
    • \n
  • Project management skills to lead and coordinate cloud implementation projects, ensuring they stay on track and within scope. 
    • \n
  • At least one certification credentials such as Microsoft Certified: Windows Server Hybrid Administrator Associate, Azure Administrator Associate, AWS Certified Cloud Practitioner, etc. 
    • \n
  • Associate or bachelor’s degree in computer science, Information Technology, or a related field. 
    • \n
  • Azure certifications, such as Azure Administrator Associate, Azure Network Engineer Associate, and Azure Solutions Architect Expert. 
    • \n
  • Understanding of Microsoft Azure core services and capabilities, with an emphasis on the Microsoft Cloud Adoption Framework, Microsoft Azure Well-Architected Framework, and Azure Networking with 3rd party appliances. 
    • \n
  • Proficiency with containerization technologies such as Docker and orchestration platforms like Kubernetes. 
    • \n
  • Familiarity with serverless computing architectures and services like Azure Functions. 
    • \n
  • Understanding of DevOps principles and tools for continuous integration, continuous delivery (CI/CD), and automation. 
    • \n
  • Knowledge of cloud-based big data and analytics services such as SQL Data Warehouse and Databricks. 
    • \n
  • Experience with platform technologies such as Azure Local, Nutanix or VMware or related technologies
    • \n"}],"salaryRange":{"min":100000,"max":130000,"currency":"USD","interval":"per-year-salary"},"text":"Senior Consultant - Cloud Infrastructure","country":"US","workplaceType":"remote","opening":"
    The Senior Consultant in the Hybrid Infrastructure – Cloud practice is responsible for supporting the design and implementation of cloud-based solutions that align with the organization’s goals. This role involves collaborating with various teams to ensure that the solutions are efficient, secure, and scalable. The Senior Cloud Consultant also provides technical guidance and support throughout the project lifecycle. 
    ","openingPlain":"The Senior Consultant in the Hybrid Infrastructure – Cloud practice is responsible for supporting the design and implementation of cloud-based solutions that align with the organization’s goals. This role involves collaborating with various teams to ensure that the solutions are efficient, secure, and scalable. The Senior Cloud Consultant also provides technical guidance and support throughout the project lifecycle. \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/06e6a7fd-d017-48ea-8bf8-6b7b8abbd6e6","applyUrl":"https://jobs.lever.co/corebts/06e6a7fd-d017-48ea-8bf8-6b7b8abbd6e6/apply"},{"additionalPlain":"Notices\n\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n\nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n\nNRI North America will accept applications on an ongoing basis.\n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.\n","additional":"
    Notices

    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 

    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 

    NRI North America will accept applications on an ongoing basis.
     
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
     
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
    ","categories":{"commitment":"Full-time","department":"Delivery","location":"Remote","team":"DADP","allLocations":["Remote"]},"createdAt":1762782752728,"descriptionPlain":"As a Senior Data Analytics Engineer on the Data Analytics Data Platform (DADP) team, you analyze, develop, and deliver business intelligence solutions using the Microsoft Analytics stack. The Senior Data Analytics Engineer works directly with clients to ensure their expectations and business decision-making tool needs are met. The Engineer is an expert in using analytical and problem-solving skills and has experience creating scalable and reliable data solutions through data analytics solution development.  \n","description":"
    As a Senior Data Analytics Engineer on the Data Analytics Data Platform (DADP) team, you analyze, develop, and deliver business intelligence solutions using the Microsoft Analytics stack. The Senior Data Analytics Engineer works directly with clients to ensure their expectations and business decision-making tool needs are met. The Engineer is an expert in using analytical and problem-solving skills and has experience creating scalable and reliable data solutions through data analytics solution development.  
    ","id":"7192491d-5e8d-4aff-b9e8-260e5fa185c9","lists":[{"text":"Responsibilities","content":"
  • Demonstrates passion, excellence, trust, transparency, and client focus. 
  • Builds and maintains databases, data pipelines, and data lakes. 
  • Transforms and models data, develops reporting and analytics, creates dashboards, and works with analytics tools. 
  • Understands business problems and processes based on direct conversations with clients, can see the big picture, and translate that into specific solutions. 
  • Works with other technical experts on the DADP team and is involved in all parts of the data analytics development process—from gathering requirements and solution delivery to documentation of lessons learned. 
  • Approaches conflict directly, assumes positive intent, and seeks assistance from leaders if needed. 
  • Adapts positively to change by embracing new practices, processes, or circumstances. 
  • Presents a positive, professional, and self-confident image. 
  • Responds to clients in a timely and professional manner. 
  • Understands and strives to consistently meet or exceed client expectations. 
  • Collaborates with clients to identify and address their business needs. 
  • Communicates accurately, concisely, and effectively. 
  • Respectfully listens to others’ ideas and concerns with an open mind. 
  • Develops and maintains effective working relationships with others. 
  • Works collaboratively to solve problems and puts team success first. 
  • Meets commitments to others and delivers on time. 
  • Holds self and others accountable for responsibilities. 
  • Accepts responsibility for own decisions and actions without excuses. 
  • Works independently or as a member of a team of technical professionals. 
  • Balances multiple projects while still focusing on the needs of end users, clients, and the project manager. 
  • Provides top-notch service and suggestions to not only clients and the project team but also to the broader NRI team as a whole. 
    • "},{"text":"Required Skills","content":"
  • 3-5 years of work experience in data engineering 
  • Your data engineering experience should include Azure technologies and be familiar with modern data platform technologies such as Azure Data Factory, Azure Databricks, Azure Synapse, Fabric.
  • Understanding of Agile engineering practices  
  • Deep familiarity and experience in the following areas: Data warehouse and lakehouse methodologies, including medallion architecture; Data ETL/ELT processes; Data profiling and anomaly detection; Data modeling (Dimensional/Kimball); SQL; Strong background in relational database platforms; DevOps/Continuous integration & continuous delivery.
  • Growing familiarity and experience with Python 
  • Excellent analytical and problem-solving skills   
  • Effective oral and written communication and organizational skills   
  • Desire for continued education and certification as it relates to the position 
  • Bachelor’s degree in data Analytics, Computer Science, Information Systems, or a related field. 
  • Previous consulting experience is preferred but not required 
    • "},{"text":"Benefits - You'll love working at NRI not just for the usual benefits, but for our environment and culture!","content":"
  • You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
  • You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
  • You’ll work with large, sophisticated, and progressive clients throughout North America
  • We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
    • "}],"salaryRange":{"min":97000,"max":130000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
    In addition to base salary, this role is eligible for discretionary incentive plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
    ","salaryDescriptionPlain":"In addition to base salary, this role is eligible for discretionary incentive plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.\n","text":"Senior Data Analytics Engineer","country":"US","workplaceType":"remote","opening":"
    As a Senior Data Analytics Engineer on the Data Analytics Data Platform (DADP) team, you analyze, develop, and deliver business intelligence solutions using the Microsoft Analytics stack. The Senior Data Analytics Engineer works directly with clients to ensure their expectations and business decision-making tool needs are met. The Engineer is an expert in using analytical and problem-solving skills and has experience creating scalable and reliable data solutions through data analytics solution development.  
    ","openingPlain":"As a Senior Data Analytics Engineer on the Data Analytics Data Platform (DADP) team, you analyze, develop, and deliver business intelligence solutions using the Microsoft Analytics stack. The Senior Data Analytics Engineer works directly with clients to ensure their expectations and business decision-making tool needs are met. The Engineer is an expert in using analytical and problem-solving skills and has experience creating scalable and reliable data solutions through data analytics solution development.  \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/7192491d-5e8d-4aff-b9e8-260e5fa185c9","applyUrl":"https://jobs.lever.co/corebts/7192491d-5e8d-4aff-b9e8-260e5fa185c9/apply"},{"additionalPlain":"Benefits\nYou'll love working at NRI not just for the usual benefits, but for our environment and culture!\n \nYou'll work with a great group of people in a highly collaborative team and results oriented atmosphere.\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.\nYou’ll work with large, sophisticated, and progressive clients throughout North America.\n \nWe provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.\n \nNotices\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n \nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n \nNRI North America will accept applications on an ongoing basis. \n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com. \n","additional":"

    Benefits

    \n
    You'll love working at NRI not just for the usual benefits, but for our environment and culture!
    \n
     
    \n
    You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
    \n
    You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
    \n
    You’ll work with large, sophisticated, and progressive clients throughout North America.
    \n
     
    \n
    We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
    \n
     
    \n

    Notices

    \n
    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
    \n
     
    \n
    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
    \n
     
    \n
    NRI North America will accept applications on an ongoing basis.
    \n
     
    \n
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
    \n
     
    \n
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
    ","categories":{"commitment":"Full-time","department":"Delivery","location":"Remote","team":"Managed Services","allLocations":["Remote"]},"createdAt":1779886851285,"descriptionPlain":"The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point. \n \nProactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.\n","description":"
    The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point. 
    \n
     
    \n
    Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.
    ","id":"fad3e957-756a-408d-af36-9d742be2624c","lists":[{"text":"Essential Duties","content":"\n
  • React and resolve cases submitted or automatically alerted by monitoring tools 
    • \n
  • Troubleshoot advanced issues and provide solution options and recommendations 
    • \n
  • Proactively provide escalation within M365 tenant environment 
    • \n
  • Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement. 
    • \n
  • Aid other team members in the resolution of cases within the scope of skillset 
    • \n
  • Assist with information gathering and reporting to either clients or Client Success Managers 
    • \n
  • Collaborate with senior engineers to escalate issues as needed 
    • \n
  • Develop, maintain and update technical knowledge base articles 
    • \n
  • Some client interactions will be required 
    • \n
  • Collaborate with peers across Managed Services Practice 
    • \n
  • Participate in an on-call rotation 
    • \n
  • After hours / weekend work may be a required 
    • \n
  • All other duties as assigned 
    • \n"},{"text":"Required Knowledge, Skills, and Abilities","content":"\n
  • 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
    • \n
  • Entra ID (Conditional Access Policies, MFA, Privileged Identity Management)
    • \n
  • Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)
    • \n
  • Microsoft Exchange Online (Online Protection)
    • \n
  • Microsoft Endpoint Configuration Management
    • \n
  • Microsoft Intune
    • \n
  • Mobile Device/Mobile Application management
    • \n
  • Microsoft SharePoint Online
    • \n
  • Microsoft Teams
    • \n
  • Microsoft OneDrive for Business
    • \n
  • Knowledge of Microsoft 365 cloud solutions
    • \n
  • Microsoft 365 management and administration
    • \n
  • Scripting for automation (i.e., PowerShell, VBScript, etc)
    • \n
  • At least one of the following certifications: MS-102, SC-200, SC-300, SC-900
    • \n"},{"text":"Preferred Knowledge Skills, and Abilities","content":"\n
  • Three or more years in Microsoft environment including M365
    • \n
  • Experience with on-premises Microsoft Technology (Exchange 2019 and newer, SharePoint on-premises, SharePoint Framework)
    • \n
  • Intermediate understanding of Active Directory, Group Policy, etc.
    • \n
  • Microsoft Sentinel Understanding
    • \n
  • Experience working for an MSP
    • \n
  • Experience navigating ticketing systems such as Service Now
    • \n
  • Experience using monitoring tools such as Logic Monitor
    • \n"}],"salaryRange":{"min":75000,"max":95000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
    In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
    ","salaryDescriptionPlain":"In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.\n","text":"Senior Microsoft 365 Engineer","country":"US","workplaceType":"remote","opening":"
    The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point. 
    \n
     
    \n
    Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.
    ","openingPlain":"The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point. \n \nProactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/fad3e957-756a-408d-af36-9d742be2624c","applyUrl":"https://jobs.lever.co/corebts/fad3e957-756a-408d-af36-9d742be2624c/apply"},{"additionalPlain":"Benefits\nYou'll love working at NRI not just for the usual benefits, but for our environment and culture!\n \nYou'll work with a great group of people in a highly collaborative team and results oriented atmosphere.\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.\nYou’ll work with large, sophisticated, and progressive clients throughout North America.\n \nWe provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.\n \nNotices\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n \nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n \nNRI North America will accept applications on an ongoing basis. \n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com. \n","additional":"

    Benefits

    \n
    You'll love working at NRI not just for the usual benefits, but for our environment and culture!
    \n
     
    \n
    You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
    \n
    You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
    \n
    You’ll work with large, sophisticated, and progressive clients throughout North America.
    \n
     
    \n
    We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
    \n
     
    \n

    Notices

    \n
    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
    \n
     
    \n
    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
    \n
     
    \n
    NRI North America will accept applications on an ongoing basis.
    \n
     
    \n
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
    \n
     
    \n
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
    ","categories":{"commitment":"Full-time","department":"Delivery","location":"Remote","team":"Managed Services","allLocations":["Remote"]},"createdAt":1780427751363,"descriptionPlain":"The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point. \n \nProactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.\n \nThe hours for this role will be between 4:30 pm ET and 1:30 am ET either Sunday through Thursday or Tuesday through Saturday.\n","description":"
    The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point. 
    \n
     
    \n
    Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.
    \n
     
    \n
    The hours for this role will be between 4:30 pm ET and 1:30 am ET either Sunday through Thursday or Tuesday through Saturday.
    ","id":"2bf16fed-ffe8-4018-aee0-09741ef3a99d","lists":[{"text":"Essential Duties","content":"\n
  • React and resolve cases submitted or automatically alerted by monitoring tools 
    • \n
  • Troubleshoot advanced issues and provide solution options and recommendations 
    • \n
  • Proactively provide escalation within M365 tenant environment 
    • \n
  • Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement. 
    • \n
  • Aid other team members in the resolution of cases within the scope of skillset 
    • \n
  • Assist with information gathering and reporting to either clients or Client Success Managers 
    • \n
  • Collaborate with senior engineers to escalate issues as needed 
    • \n
  • Develop, maintain and update technical knowledge base articles 
    • \n
  • Some client interactions will be required 
    • \n
  • Collaborate with peers across Managed Services Practice 
    • \n
  • Participate in an on-call rotation 
    • \n
  • After hours / weekend work may be a required 
    • \n
  • All other duties as assigned 
    • \n"},{"text":"Required Knowledge, Skills, and Abilities","content":"\n
  • 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
    • \n
  • Entra ID (Conditional Access Policies, MFA, Privileged Identity Management)
    • \n
  • Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)
    • \n
  • Microsoft Exchange Online (Online Protection)
    • \n
  • Microsoft Endpoint Configuration Management
    • \n
  • Microsoft Intune
    • \n
  • Mobile Device/Mobile Application management
    • \n
  • Microsoft SharePoint Online
    • \n
  • Microsoft Teams
    • \n
  • Microsoft OneDrive for Business
    • \n
  • Knowledge of Microsoft 365 cloud solutions
    • \n
  • Microsoft 365 management and administration
    • \n
  • Scripting for automation (i.e., PowerShell, VBScript, etc)
    • \n
  • At least one of the following certifications: MS-102, SC-200, SC-300, SC-900
    • \n"},{"text":"Preferred Knowledge Skills, and Abilities","content":"\n
  • Three or more years in Microsoft environment including M365
    • \n
  • Experience with on-premises Microsoft Technology (Exchange 2019 and newer, SharePoint on-premises, SharePoint Framework)
    • \n
  • Intermediate understanding of Active Directory, Group Policy, etc.
    • \n
  • Microsoft Sentinel Understanding
    • \n
  • Experience working for an MSP
    • \n
  • Experience navigating ticketing systems such as Service Now
    • \n
  • Experience using monitoring tools such as Logic Monitor
    • \n"}],"salaryRange":{"min":75000,"max":95000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
    In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
    ","salaryDescriptionPlain":"In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.\n","text":"Senior Microsoft 365 Engineer - Second Shift","country":"US","workplaceType":"remote","opening":"
    The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point. 
    \n
     
    \n
    Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.
    \n
     
    \n
    The hours for this role will be between 4:30 pm ET and 1:30 am ET either Sunday through Thursday or Tuesday through Saturday.
    ","openingPlain":"The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point. \n \nProactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.\n \nThe hours for this role will be between 4:30 pm ET and 1:30 am ET either Sunday through Thursday or Tuesday through Saturday.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/2bf16fed-ffe8-4018-aee0-09741ef3a99d","applyUrl":"https://jobs.lever.co/corebts/2bf16fed-ffe8-4018-aee0-09741ef3a99d/apply"},{"additionalPlain":"Benefits\nYou'll love working at NRI not just for the usual benefits, but for our environment and culture!\n \nYou'll work with a great group of people in a highly collaborative team and results oriented atmosphere.\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.\nYou’ll work with large, sophisticated, and progressive clients throughout North America.\n \nWe provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.\n \nNotices\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n \nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n \nNRI North America will accept applications on an ongoing basis. \n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com. \n","additional":"

    Benefits

    \n
    You'll love working at NRI not just for the usual benefits, but for our environment and culture!
    \n
     
    \n
    You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
    \n
    You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
    \n
    You’ll work with large, sophisticated, and progressive clients throughout North America.
    \n
     
    \n
    We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
    \n
     
    \n

    Notices

    \n
    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
    \n
     
    \n
    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
    \n
     
    \n
    NRI North America will accept applications on an ongoing basis.
    \n
     
    \n
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
    \n
     
    \n
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
    ","categories":{"commitment":"Full-time","department":"Delivery","location":"Remote","team":"Managed Services","allLocations":["Remote"]},"createdAt":1780595784120,"descriptionPlain":"The Senior Voice Engineer is responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications, Cisco Webex Calling, and cloud voice collaboration solutions within a managed services environment. This role supports multiple customer environments and requires a strong technical expertise, excellent troubleshooting skills, and the ability to work effectively with clients, internal teams, and vendors. The engineer will play a key role in ensuring high availability, performance, and customer satisfaction across voice and contact center platforms.  \nThe ideal candidate has hands-on experience with Cisco collaboration technologies, CUCM device management, Webex Calling administration, PSTN and SIP troubleshooting, contact center support, and ITIL-aligned service delivery in an SLA-driven support organization. \n","description":"

    The Senior Voice Engineer is responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications, Cisco Webex Calling, and cloud voice collaboration solutions within a managed services environment. This role supports multiple customer environments and requires a strong technical expertise, excellent troubleshooting skills, and the ability to work effectively with clients, internal teams, and vendors. The engineer will play a key role in ensuring high availability, performance, and customer satisfaction across voice and contact center platforms.  

    \n

    The ideal candidate has hands-on experience with Cisco collaboration technologies, CUCM device management, Webex Calling administration, PSTN and SIP troubleshooting, contact center support, and ITIL-aligned service delivery in an SLA-driven support organization. 

    ","id":"373ab0aa-5181-4959-be71-8c0d31514716","lists":[{"text":"Essential Duties","content":"
    \n\n
  • Design, deploy, administer, and support Cisco voice and collaboration solutions across managed services customers 
    • \n
  • Provide operational support for Cisco Unified Communications platforms, including incident response, problem resolution, and service requests 
    • \n
  • Support and maintain Cisco Contact Center solutions, including Webex Contact Center and Cisco UCCX 
    • \n
  • Configure and support Cisco Unified Communications Manager (CUCM), Unity Connection, gateways, and SIP integrations 
    • \n
  • Administer and support InformaCast for mass notification and emergency communications 
    • \n
  • Perform proactive monitoring, capacity planning, and system health checks in a managed services model 
    • \n
  • Troubleshoot complex voice, call routing, and QoS issues across LAN/WAN environments 
    • \n
  • Participate in customer onboarding, migrations, upgrades, and platform lifecycle management 
    • \n
  • Create and maintain technical documentation, standard operating procedures, and network diagrams 
    • \n
  • Collaborate with NOC, engineering, and service delivery teams to meet SLAs and customer expectations 
    • \n
  • Provide technical guidance and mentoring to junior engineers as needed 
    • \n
  • Participate in on‑call rotation and after‑hours support as required by managed services commitments
    • \n\n
    "},{"text":"Required Knowledge, Skills, and Abilities","content":"
    \n\n
  • 5+ years of experience supporting Cisco voice and collaboration solutions 
    • \n
  • Proven experience working in a managed services environment supporting multiple customers 
    • \n
  • Hands‑on experience with CUCM, Webex Contact Center, Cisco UCCX, InformaCast, and CUBE
    • \n
  • Strong experience with Cisco CUCM, Unity Connection, SIP, and voice gateways 
    • \n
  • Working knowledge of Webex Calling PSTN models, including cloud PSTN, Cloud Connected PSTN, Cisco Calling Plans, Local Gateway, SIP trunks, number porting, DID management, carrier routing, and emergency calling considerations. 
    • \n
  • Solid understanding of networking fundamentals including TCP/IP, QoS, VLANs, and WAN technologies 
    • \n
  • Strong analytical, troubleshooting skills, documentation and ability to resolve complex, multi‑layer issues 
    • \n
  • Excellent written and verbal communication skills with both technical and non‑technical audiences
    • \n
  • Ability to work in an SLA-driven managed services model with strong ticket ownership, customer updates, and escalation discipline.
    • \n
  • Experience with Cisco Webex Calling Dedicated Instance or hybrid Cisco cloud voice deployments.
    • \n
  • Experience with Microsoft Teams Phone or hybrid Cisco and Microsoft collaboration environments.
    • \n
  • Experience supporting Cisco UC platforms on VMware or other virtualization technologies.
    • \n
  • Familiarity with monitoring and alerting tools such as LogicMonitor, BigPanda, Control Hub analytics, or similar platforms.
    • \n
  • Experience using Wireshark, packet captures, Cisco RTMT, Control Hub troubleshooting, call history, analytics, and Cisco TAC engagement for incident resolution.
    • \n
  • Exposure to automation or scripting such as PowerShell or Python in support or operational contexts.
    • \n
  • Prior experience working for a Managed Services Provider (MSP), NOC, or outsourced IT support organization.
    • \n
  • CCNA or equivalent Cisco voice, network or collaboration experience
    • \n
  • CCNP Collaboration, Webex Calling, Webex Contact Center, or cloud voice training 
    • \n\n
    "}],"salaryRange":{"min":85000,"max":105000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
    In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
    ","salaryDescriptionPlain":"In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.\n","text":"Senior Voice Engineer","country":"US","workplaceType":"remote","opening":"

    The Senior Voice Engineer is responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications, Cisco Webex Calling, and cloud voice collaboration solutions within a managed services environment. This role supports multiple customer environments and requires a strong technical expertise, excellent troubleshooting skills, and the ability to work effectively with clients, internal teams, and vendors. The engineer will play a key role in ensuring high availability, performance, and customer satisfaction across voice and contact center platforms.  

    \n

    The ideal candidate has hands-on experience with Cisco collaboration technologies, CUCM device management, Webex Calling administration, PSTN and SIP troubleshooting, contact center support, and ITIL-aligned service delivery in an SLA-driven support organization. 

    ","openingPlain":"The Senior Voice Engineer is responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications, Cisco Webex Calling, and cloud voice collaboration solutions within a managed services environment. This role supports multiple customer environments and requires a strong technical expertise, excellent troubleshooting skills, and the ability to work effectively with clients, internal teams, and vendors. The engineer will play a key role in ensuring high availability, performance, and customer satisfaction across voice and contact center platforms.  \nThe ideal candidate has hands-on experience with Cisco collaboration technologies, CUCM device management, Webex Calling administration, PSTN and SIP troubleshooting, contact center support, and ITIL-aligned service delivery in an SLA-driven support organization. \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/373ab0aa-5181-4959-be71-8c0d31514716","applyUrl":"https://jobs.lever.co/corebts/373ab0aa-5181-4959-be71-8c0d31514716/apply"},{"additionalPlain":"Benefits\nYou'll love working at NRI not just for the usual benefits, but for our environment and culture!\n \nYou'll work with a great group of people in a highly collaborative team and results oriented atmosphere.\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.\nYou’ll work with large, sophisticated, and progressive clients throughout North America.\n \nWe provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.\n \nNotices\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n \nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n \nNRI North America will accept applications on an ongoing basis. \n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.\n","additional":"
    Benefits
    \n
    You'll love working at NRI not just for the usual benefits, but for our environment and culture!
    \n
     
    \n
    You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
    \n
    You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
    \n
    You’ll work with large, sophisticated, and progressive clients throughout North America.
    \n
     
    \n
    We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
    \n
     
    \n
    Notices
    \n
    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
    \n
     
    \n
    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
    \n
     
    \n
    NRI North America will accept applications on an ongoing basis.
    \n
     
    \n
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
    \n
     
    \n
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
    ","categories":{"commitment":"Full-time","department":"Delivery","location":"Remote","team":"Managed Services","allLocations":["Remote"]},"createdAt":1780660610531,"descriptionPlain":"The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. \n \nShifts will be one of the following:\n7:00 am CT to 4:00 pm CT, Wednesday - Sunday\n7:00 am CT to 4:00 pm CT, Thursday - Monday\n7:00 am CT to 4:00 pm CT, Friday - Tuesday\n","description":"

    The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. 

    \n
     
    \n
    \n
    Shifts will be one of the following:
    \n\n
    ","id":"30b2f58c-a7bb-4482-b0e7-b0d47c7cdf7f","lists":[{"text":"Responsibilities","content":"
    \n\n
  • Respond to requests for technical assistance via phone or electronic means; possess excellent communication skills to clearly document and communicate their findings, internally and externally.
    • \n
  • Interact with customers and must communicate at technical and non-technical levels with peers, management, and customers.
    • \n
  • Categorize, prioritize, and gather necessary information pertaining to each reported issue.
    • \n
  • Resolve or redirect issue for resolution within service level agreement period.
    • \n
  • Provide excellent customer service with a friendly positive attitude.
    • \n
  • Stay current in evolving technologies.
    • \n
  • Function as the first point of contact for all network and server related issues.
    • \n
  • Proactively monitor customer environments for faults, failures, and performance issues.
    • \n
  • Respond to emails, alerts, tickets, and phone calls from NRI customers including both NOC and Service Desk in accordance with documented Standard Operating Procedures.
    • \n
  • Ensure customer contact is regularly updated with information regarding progress in resolving their issue.
    • \n
  • Escalate higher level issues to appropriate resources for in-depth investigation.
    • \n
  • Communicate (verbal and written) with other analysts on shift to ensure tickets are addressed.
    • \n
  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment.
    • \n
  • Perform scheduled maintenance up to and including server patching, as outlined in customer contracts. Research issues to assist with resolution using a wide range of tools such as OEM/vendor documentation, internet searches, forums, etc.
    • \n
  • Stay abreast of advances in technologies and further education in emerging technologies.
    • \n
  • Proactively monitor routers, switches, and applications of customer infrastructure and provide timely responses to all network or security incidents, outages and performance alerts.
    • \n
  • Provide empathic customer support in a courteous and friendly manner.
    • \n
  • Demonstrate a sense of urgency and an appropriate level of customer advocacy to correct problems on our clients’ behalf. Provide empathic customer support in a courteous and friendly manner.
    • \n
  • Willingness to quickly support any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities.
    • \n
  • Handle incidents and service requests according to KB documentation; determines the severity of an incident
    • \n
  • Accurately and quickly diagnose and isolate the source of a given incident and take appropriate action to restore service.
    • \n
  • Participate in cross training efforts, as necessary.
    • \n
  • Advise management of required updates or corrections to KB.
    • \n\n
    "},{"text":"Required Skills","content":"\n
  • 2+ years related experience with help desk or network support.
    • \n
  • Windows 10, Windows 11, Microsoft Office Suite, Active Directory. Experienced with Cisco network devices and Windows servers. Demonstrated VMWare or Citrix knowledge.
    • \n
  • Verbal:  Demonstrates a clear and effective speaking manner. 
    • \n
  • Demonstrated ability to effectively interact with a variety of client and staff personalities and situations.
    • \n
  • Communicates effectively with clients/end users to identify needs and resolve issues
    • \n
  • Communicate clearly and effectively using a telephone.
    • \n
  • Written: Demonstrates a clear and succinct writing style to communicate effectively and clearly via email and other written forms of communication.            
    • \n"}],"salaryRange":{"min":21,"max":23,"currency":"USD","interval":"per-hour-wage"},"text":"Service Desk Analyst - 1st Shift","country":"US","workplaceType":"remote","opening":"

    The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. 

    \n
     
    \n
    \n
    Shifts will be one of the following:
    \n\n
    ","openingPlain":"The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. \n \nShifts will be one of the following:\n7:00 am CT to 4:00 pm CT, Wednesday - Sunday\n7:00 am CT to 4:00 pm CT, Thursday - Monday\n7:00 am CT to 4:00 pm CT, Friday - Tuesday\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/30b2f58c-a7bb-4482-b0e7-b0d47c7cdf7f","applyUrl":"https://jobs.lever.co/corebts/30b2f58c-a7bb-4482-b0e7-b0d47c7cdf7f/apply"},{"additionalPlain":"Benefits\nYou'll love working at NRI not just for the usual benefits, but for our environment and culture!\n \nYou'll work with a great group of people in a highly collaborative team and results oriented atmosphere.\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.\nYou’ll work with large, sophisticated, and progressive clients throughout North America.\n \nWe provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.\n \nNotices\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n \nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n \nNRI North America will accept applications on an ongoing basis.\n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.\n","additional":"
    \n

    Benefits

    \n
    You'll love working at NRI not just for the usual benefits, but for our environment and culture!
    \n
     
    \n
    You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
    \n
    You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
    \n
    You’ll work with large, sophisticated, and progressive clients throughout North America.
    \n
     
    \n
    We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
    \n
     
    \n

    Notices

    \n
    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
    \n
     
    \n
    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
    \n
     
    \n
    NRI North America will accept applications on an ongoing basis.
    \n
     
    \n
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
    \n
     
    \n
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
    \n
    ","categories":{"commitment":"Full-time","department":"Delivery","location":"Remote","team":"Managed Services","allLocations":["Remote"]},"createdAt":1780660655143,"descriptionPlain":"The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. \n \nWork schedule will be either Sunday - Thursday, Wednesday - Sunday, or Friday - Tuesday from 3:30 pm CT to 12:00 am CT.\n","description":"
    The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. 
    \n
     
    \n
    Work schedule will be either Sunday - Thursday, Wednesday - Sunday, or Friday - Tuesday from 3:30 pm CT to 12:00 am CT.
    ","id":"bc7dbdd5-cd76-49cd-badc-d6d49b020532","lists":[{"text":"Responsibilities","content":"\n
  • Respond to requests for technical assistance via phone or electronic means; possess excellent communication skills to clearly document and communicate their findings, internally and externally.
    • \n
  • Interact with customers and must communicate at technical and non-technical levels with peers, management, and customers.
    • \n
  • Categorize, prioritize, and gather necessary information pertaining to each reported issue.
    • \n
  • Resolve or redirect issue for resolution within service level agreement period.
    • \n
  • Provide excellent customer service with a friendly positive attitude.
    • \n
  • Stay current in evolving technologies.
    • \n
  • Function as the first point of contact for all network and server related issues.
    • \n
  • Proactively monitor customer environments for faults, failures, and performance issues.
    • \n
  • Respond to emails, alerts, tickets, and phone calls from NRI customers including both NOC and Service Desk in accordance with documented Standard Operating Procedures.
    • \n
  • Ensure customer contact is regularly updated with information regarding progress in resolving their issue.
    • \n
  • Escalate higher level issues to appropriate resources for in-depth investigation.
    • \n
  • Communicate (verbal and written) with other analysts on shift to ensure tickets are addressed.
    • \n
  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment.
    • \n
  • Perform scheduled maintenance up to and including server patching, as outlined in customer contracts. Research issues to assist with resolution using a wide range of tools such as OEM/vendor documentation, internet searches, forums, etc.
    • \n
  • Stay abreast of advances in technologies and further education in emerging technologies.
    • \n
  • Proactively monitor routers, switches, and applications of customer infrastructure and provide timely responses to all network or security incidents, outages and performance alerts.
    • \n
  • Provide empathic customer support in a courteous and friendly manner.
    • \n
  • Demonstrate a sense of urgency and an appropriate level of customer advocacy to correct problems on our clients’ behalf. Provide empathic customer support in a courteous and friendly manner.
    • \n
  • Willingness to quickly support any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities.
    • \n
  • Handle incidents and service requests according to KB documentation; determines the severity of an incident
    • \n
  • Accurately and quickly diagnose and isolate the source of a given incident and take appropriate action to restore service.
    • \n
  • Participate in cross training efforts, as necessary.
    • \n
  • Advise management of required updates or corrections to KB.
    • \n
  •  
    • \n"},{"text":"Required Skills","content":"\n
  • 2+ years related experience with help desk or network support.
    • \n
  • Windows 10, Windows 11, Microsoft Office Suite, Active Directory. Experienced with Cisco network devices and Windows servers. Demonstrated VMWare or Citrix knowledge.
    • \n
  • Verbal:  Demonstrates a clear and effective speaking manner. 
    • \n
  • Demonstrated ability to effectively interact with a variety of client and staff personalities and situations.
    • \n
  • Communicates effectively with clients/end users to identify needs and resolve issues
    • \n
  • Communicate clearly and effectively using a telephone.
    • \n
  • Written: Demonstrates a clear and succinct writing style to communicate effectively and clearly via email and other written forms of communication.     
    • \n"}],"salaryRange":{"min":21,"max":23,"currency":"USD","interval":"per-hour-wage"},"text":"Service Desk Analyst - 2nd Shift","country":"US","workplaceType":"remote","opening":"
    The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. 
    \n
     
    \n
    Work schedule will be either Sunday - Thursday, Wednesday - Sunday, or Friday - Tuesday from 3:30 pm CT to 12:00 am CT.
    ","openingPlain":"The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. \n \nWork schedule will be either Sunday - Thursday, Wednesday - Sunday, or Friday - Tuesday from 3:30 pm CT to 12:00 am CT.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/bc7dbdd5-cd76-49cd-badc-d6d49b020532","applyUrl":"https://jobs.lever.co/corebts/bc7dbdd5-cd76-49cd-badc-d6d49b020532/apply"},{"additionalPlain":"Benefits\nYou'll love working at NRI not just for the usual benefits, but for our environment and culture!\n \nYou'll work with a great group of people in a highly collaborative team and results oriented atmosphere.\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.\nYou’ll work with large, sophisticated, and progressive clients throughout North America.\n \nWe provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.\n \nNotices\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n \nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n \nNRI North America will accept applications on an ongoing basis.\n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.\n","additional":"

    Benefits

    \n
    You'll love working at NRI not just for the usual benefits, but for our environment and culture!
    \n
     
    \n
    You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
    \n
    You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
    \n
    You’ll work with large, sophisticated, and progressive clients throughout North America.
    \n
     
    \n
    We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
    \n
     
    \n

    Notices

    \n
    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
    \n
     
    \n
    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
    \n
     
    \n
    NRI North America will accept applications on an ongoing basis.
    \n
     
    \n
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
    \n
     
    \n
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
    ","categories":{"commitment":"Full-time","department":"Delivery","location":"Remote","team":"Managed Services","allLocations":["Remote"]},"createdAt":1781100172802,"descriptionPlain":"The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. \n \nWork schedule will be Saturday - Wednesday from 11:30 pm CT to 8:00 am CT.\n","description":"
    The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. 
    \n
     
    \n
    Work schedule will be Saturday - Wednesday from 11:30 pm CT to 8:00 am CT.
    ","id":"1738799c-4299-43df-941a-884f457e109c","lists":[{"text":"Responsibilities","content":"\n
  • Respond to requests for technical assistance via phone or electronic means; possess excellent communication skills to clearly document and communicate their findings, internally and externally.
    • \n
  • Interact with customers and must communicate at technical and non-technical levels with peers, management, and customers.
    • \n
  • Categorize, prioritize, and gather necessary information pertaining to each reported issue.
    • \n
  • Resolve or redirect issue for resolution within service level agreement period.
    • \n
  • Provide excellent customer service with a friendly positive attitude.
    • \n
  • Stay current in evolving technologies.
    • \n
  • Function as the first point of contact for all network and server related issues.
    • \n
  • Proactively monitor customer environments for faults, failures, and performance issues.
    • \n
  • Respond to emails, alerts, tickets, and phone calls from NRI customers including both NOC and Service Desk in accordance with documented Standard Operating Procedures.
    • \n
  • Ensure customer contact is regularly updated with information regarding progress in resolving their issue.
    • \n
  • Escalate higher level issues to appropriate resources for in-depth investigation.
    • \n
  • Communicate (verbal and written) with other analysts on shift to ensure tickets are addressed.
    • \n
  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment.
    • \n
  • Perform scheduled maintenance up to and including server patching, as outlined in customer contracts. Research issues to assist with resolution using a wide range of tools such as OEM/vendor documentation, internet searches, forums, etc.
    • \n
  • Stay abreast of advances in technologies and further education in emerging technologies.
    • \n
  • Proactively monitor routers, switches, and applications of customer infrastructure and provide timely responses to all network or security incidents, outages and performance alerts.
    • \n
  • Provide empathic customer support in a courteous and friendly manner.
    • \n
  • Demonstrate a sense of urgency and an appropriate level of customer advocacy to correct problems on our clients’ behalf. Provide empathic customer support in a courteous and friendly manner.
    • \n
  • Willingness to quickly support any issue, follow custom processes, and be able to technically lead the troubleshooting efforts of potentially many different internal and external entities.
    • \n
  • Handle incidents and service requests according to KB documentation; determines the severity of an incident
    • \n
  • Accurately and quickly diagnose and isolate the source of a given incident and take appropriate action to restore service.
    • \n
  • Participate in cross training efforts, as necessary.
    • \n
  • Advise management of required updates or corrections to KB.
    • \n
  •  
    • \n"},{"text":"Required Skills","content":"\n
  • 2+ years related experience with help desk or network support.
    • \n
  • Windows 10, Windows 11, Microsoft Office Suite, Active Directory. Experienced with Cisco network devices and Windows servers. Demonstrated VMWare or Citrix knowledge.
    • \n
  • Verbal:  Demonstrates a clear and effective speaking manner. 
    • \n
  • Demonstrated ability to effectively interact with a variety of client and staff personalities and situations.
    • \n
  • Communicates effectively with clients/end users to identify needs and resolve issues
    • \n
  • Communicate clearly and effectively using a telephone.
    • \n
  • Written: Demonstrates a clear and succinct writing style to communicate effectively and clearly via email and other written forms of communication.     
    • \n"}],"salaryRange":{"min":21,"max":23,"currency":"USD","interval":"per-hour-wage"},"text":"Service Desk Analyst I - 3rd Shift","country":"US","workplaceType":"remote","opening":"
    The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. 
    \n
     
    \n
    Work schedule will be Saturday - Wednesday from 11:30 pm CT to 8:00 am CT.
    ","openingPlain":"The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. \n \nWork schedule will be Saturday - Wednesday from 11:30 pm CT to 8:00 am CT.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/1738799c-4299-43df-941a-884f457e109c","applyUrl":"https://jobs.lever.co/corebts/1738799c-4299-43df-941a-884f457e109c/apply"},{"additionalPlain":"Benefits\n\nYou'll love working at NRI not just for the usual benefits, but for our environment and culture!\n\nYou'll work with a great group of people in a highly collaborative team and results oriented atmosphere.\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.\nYou’ll work with large, sophisticated, and progressive clients throughout North America.\n\nWe provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.\n\nNotices\n\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n\nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n\nNRI North America will accept applications on an ongoing basis.\n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.\n","additional":"
    Benefits

    You'll love working at NRI not just for the usual benefits, but for our environment and culture!

    You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
    You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
    You’ll work with large, sophisticated, and progressive clients throughout North America.

    We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

    Notices

    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 

    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 

    NRI North America will accept applications on an ongoing basis.
     
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
     
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
    ","categories":{"commitment":"Full-time","department":"Delivery","location":"Remote","team":"DADP","allLocations":["Remote"]},"createdAt":1770840855965,"descriptionPlain":"NRI North America is looking for an Azure Data and Analytics Solution Architect to join our growing team. You will work alongside your peers to design, build, and deliver end-to-end data and analytics solutions for enterprise clients. You should have data engineering experience in Azure and be familiar with modern data platform technologies like Azure Analysis Services, Azure Data Lake, Azure Databricks, Azure Data Warehouse, and Azure Data Factory. \n","description":"
    NRI North America is looking for an Azure Data and Analytics Solution Architect to join our growing team. You will work alongside your peers to design, build, and deliver end-to-end data and analytics solutions for enterprise clients. You should have data engineering experience in Azure and be familiar with modern data platform technologies like Azure Analysis Services, Azure Data Lake, Azure Databricks, Azure Data Warehouse, and Azure Data Factory. 
    ","id":"a61fcb89-2e04-48ae-a3b1-724ae7816156","lists":[{"text":"Essential Duties","content":"
  • Discuss best practices and strategies for modern data and analytics with clients 
  • Integrate data sources to build models and reports for business users  
  • Configure and operationalize cloud infrastructure in Azure  
  • Speak intelligently to Microsoft’s cloud data strategy and roadmap  
  • Stay current Microsoft technologies and modern data platform best practices 
    • "},{"text":"Required Skills - Consulting","content":"
  • Ability to work independently and as a member of a team
  • Strong written and oral communication skills
  • Strong troubleshooting skills
  • Ability to adjust to new client cultures and projects
  • Adapt positively to change by embracing new practices, processes, or circumstances
  • Present a positive, professional, and self-confident image
  • Respond to clients in a timely and professional manner
  • Understand and strive to consistently meet or exceed client expectations
  • Collaborate with clients to identify and address their business needs
  • Communicate accurately, concisely, and effectively
  • Respectfully listen to others’ ideas and concerns with an open mind
    • "},{"text":"Required Skills - Leadership","content":"
  • Display a strong commitment to NRI's vision, mission, and values
  • Meet commitments to others and deliver on time
  • Hold self and others accountable for responsibilities
  • Accept responsibility for own decisions and actions without excuses
  • Self-starter
    • "},{"text":"Required Skills - Technical","content":"
  • Data engineering experience in Azure and be familiar with modern data platform technologies like Azure Analysis Services, Azure Data Lake, Azure Databricks, Azure Data Warehouse, and Azure Data Factory.
  • 3+ years of experience in data engineering and modeling
  • Ability to design an end-to-end data analytics solution architecture and drive its implementation
  • Deep understanding of Agile engineering practices
  • Data Warehousing
  • Data ETL/ELT
  • Data Modeling (Dimensional/Kimball)
  • T-SQL
  • Azure Data Factory (or strong SSIS experience)
  • Azure Data Lake Store
  • SQL Server/Azure SQL
  • Azure Analysis Services or SQL Server Analysis Services (SSAS) - Tabular
  • Azure DevOps/Continuous Integration & Continuous Delivery
    • "},{"text":"Preferred and Desirable Skill - Technical","content":"
  • Azure Synapse/Azure SQL Data Warehouse
  • Power BI/DAX
  • Databricks
  • Azure Functions
  • Azure Logic Apps
  • Azure AD
  • Data Vault
  • Database administration and performance tuning
  • SQL Server Integration Services (SSIS)
  • Python
  • Application development experience
  • Previous consulting experience
  • HDFS
  • Azure Stream Analytics/Azure Event Hub
  • Azure Data Lake Analytics/Apache Hive
  • Azure Cosmos DB
  • Apache Spark/HDInsight
  • PowerShell
  • .NET development
  • R/Scala
  • ASP.NET MVC/Web API
  • Snowflake/BigQuery/Redshift
    • "}],"salaryRange":{"min":130000,"max":165000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"
    In addition to base salary, this role is eligible for discretionary commission plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.  
    ","salaryDescriptionPlain":"In addition to base salary, this role is eligible for discretionary commission plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.  \n","text":"Solution Architect - Data Analytics","country":"US","workplaceType":"remote","opening":"
    NRI North America is looking for an Azure Data and Analytics Solution Architect to join our growing team. You will work alongside your peers to design, build, and deliver end-to-end data and analytics solutions for enterprise clients. You should have data engineering experience in Azure and be familiar with modern data platform technologies like Azure Analysis Services, Azure Data Lake, Azure Databricks, Azure Data Warehouse, and Azure Data Factory. 
    ","openingPlain":"NRI North America is looking for an Azure Data and Analytics Solution Architect to join our growing team. You will work alongside your peers to design, build, and deliver end-to-end data and analytics solutions for enterprise clients. You should have data engineering experience in Azure and be familiar with modern data platform technologies like Azure Analysis Services, Azure Data Lake, Azure Databricks, Azure Data Warehouse, and Azure Data Factory. \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/a61fcb89-2e04-48ae-a3b1-724ae7816156","applyUrl":"https://jobs.lever.co/corebts/a61fcb89-2e04-48ae-a3b1-724ae7816156/apply"},{"additionalPlain":"Benefits\nYou'll love working at NRI not just for the usual benefits, but for our environment and culture!\n \nYou'll work with a great group of people in a highly collaborative team and results oriented atmosphere.\nYou'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.\nYou’ll work with large, sophisticated, and progressive clients throughout North America.\n \nWe provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.\n \nNotices\nThe above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. \n \nNRI North America is proud to be an Equal Opportunity/Affirmative Action employer. \n \nNRI North America will accept applications on an ongoing basis. \n \nNRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. \n \nIf you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com. \n","additional":"

    Benefits

    \n
    You'll love working at NRI not just for the usual benefits, but for our environment and culture!
    \n
     
    \n
    You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
    \n
    You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
    \n
    You’ll work with large, sophisticated, and progressive clients throughout North America.
    \n
     
    \n
    We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
    \n
     
    \n

    Notices

    \n
    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
    \n
     
    \n
    NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
    \n
     
    \n
    NRI North America will accept applications on an ongoing basis.
    \n
     
    \n
    NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
    \n
     
    \n
    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
    ","categories":{"commitment":"Full-time","department":"Corporate","location":"Remote","team":"IT","allLocations":["Remote","Indianapolis, Indiana"]},"createdAt":1780429497813,"descriptionPlain":"The Systems Administrator is a highly skilled IT engineer with a strong focus on the Microsoft 365 E5 suite, including Azure AD / Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Defender, Power Platform, and other related technologies. This role requires expertise in both cloud and on-premises management in technologies or skillets including Azure, Microsoft Server, Cisco, Linux, disaster recovery, high availability, and business continuity planning. This is an individual with a proactive mindset, excellent problem-solving skills, and the ability to thrive in a fast-paced environment while helping to mentor a team of engineers. \n","description":"

    The Systems Administrator is a highly skilled IT engineer with a strong focus on the Microsoft 365 E5 suite, including Azure AD / Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Defender, Power Platform, and other related technologies. This role requires expertise in both cloud and on-premises management in technologies or skillets including Azure, Microsoft Server, Cisco, Linux, disaster recovery, high availability, and business continuity planning. This is an individual with a proactive mindset, excellent problem-solving skills, and the ability to thrive in a fast-paced environment while helping to mentor a team of engineers. 

    ","id":"04c6b3cb-4464-4059-9a01-a0f166ad2ce1","lists":[{"text":"Essential Duties","content":"\n
  • Oversee the configuration, administration, and optimization of the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, Intune, Defender, Azure AD / Entra ID, and Power Platform.
    • \n
  • Regularly audit systems to ensure they are designed and operating to current best practices.
    • \n
  • Mobile device management with Intune includes endpoint policies, configuration, package deployment, and provisioning.Lifecycle management of Teams and SharePoint sites.
    • \n
  • Management of Exchange Online, including mail security such as SPF, DMARC, DKIM, and spam, malware, and phishing protection.
    • \n
  • Implementation of Single Sign On for enterprise-wide applications utilizing Microsoft Azure AD / Entra ID.
    • \n
  • Management of servers including latest Windows Server versions, Linux, and appliance based virtual machines.
    • \n
  • Design, deploy, and administer HyperV virtualization systems in on-premises datacenters.
    • \n
  • Design, deploy and administer cloud-based virtualization environments including Microsoft Azure.
    • \n
  • Deploy, manage, and analyze infrastructure wide monitoring tools to ensure all systems are operating optimally.
    • \n
  • Design and maintain internal networks for both datacenters and branch offices.
    • \n
  • Management of Cisco / Meraki firewalls, routers, and switches.
    • \n
  • Troubleshoot and resolve network-related issues and analyze root cause of failures to ensure design resiliency.
    • \n
  • Deploy, manage, and analyze infrastructure wide monitoring tools to ensure all systems are operating optimally.
    • \n
  • Responsible for circuit management and working with vendors as necessary.
    • \n
  • Management of internal telephony via Cisco and Teams.
    • \n
  • Develop and maintain Disaster Recovery (DR), High Availability (HA), and Business Continuity Planning (BCP) strategies for critical systems.
    • \n
  • Ensures all platforms are deployed with appropriate backup and archiving strategies.
    • \n
  • Conduct regular testing and drills to validate the effectiveness of DR, HA, and BCP plans.
    • \n
  • Assist the IT security team with day-to-day security and compliance tasks.
    • \n
  • Lead the vulnerability management program’s patching design, implementation, and monitoring.
    • \n
  • Management of multi-factor authentication technologies.
    • \n
  • Ensure processes and systems are implemented in alignment with existing compliancy and regulatory requirements.
    • \n
  • Design, develop, and maintain IT integrations such as HR IS platform to Microsoft Azure AD / Entra ID.
    • \n
  • Process automation such as user onboarding and offboarding script development.
    • \n
  • Act as an escalation point for the help desk team to assist with complex trouble tickets.
    • \n
  • Assist with the design and implementation of automated configuration for both Windows and Mac based endpoints.
    • \n
  • Management of branch offices including networking, printing, and physical security.
    • \n
  • Collaborate with various business and IT team members to ensure all designs meet requirements.
    • \n
  • Develop documentation of processes and knowledge base articles for systems as they’re designed and deployed.
    • \n"},{"text":"Required Knowledge, Skills, and Abilities","content":"\n
  • Bachelor’s degree in computer science, programming, information security, or a related field. 
    • \n
  • Equivalent work experience or certifications may be considered.
    • \n
  • 3 - 5 years of experience in systems administration with a strong focus on M365 E5 suite.
    • \n
  • Team mentoring or leadership experience.
    • \n
  • Demonstrated problem-solving and analytical skills.
    • \n
  • Expert level knowledge in fundamental IT technologies such as DNS, DHCP, Certificates, SMTP, SNMP, SSL, SSH, DMARC, DKIM, SPF, web and application hosting, virtualization, physical security, etc.
    • \n
  • In-depth knowledge of Cisco networking, including routers, switches, and firewalls.
    • \n
  • Experience with integration development and maintenance, including scripting and programming.
    • \n
  • Proficiency in HyperV virtualization and Azure cloud services.
    • \n
  • Expertise in Disaster Recovery (DR), High Availability (HA), and Business Continuity Planning (BCP).
    • \n
  • Mac management experience.
    • \n
  • Excellent problem-solving and troubleshooting skills.
    • \n
  • Proven ability to work independently and collaboratively in a team environment.
    • \n
  • Proficient, or able to gain proficiency with, a broad array of platforms and tools.
    • \n
  • Occasional travel and after-hours work are required. 
    • \n"}],"salaryRange":{"min":100000,"max":120000,"currency":"USD","interval":"per-year-salary"},"text":"Systems Administrator - Corporate IT","country":"US","workplaceType":"remote","opening":"

    The Systems Administrator is a highly skilled IT engineer with a strong focus on the Microsoft 365 E5 suite, including Azure AD / Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Defender, Power Platform, and other related technologies. This role requires expertise in both cloud and on-premises management in technologies or skillets including Azure, Microsoft Server, Cisco, Linux, disaster recovery, high availability, and business continuity planning. This is an individual with a proactive mindset, excellent problem-solving skills, and the ability to thrive in a fast-paced environment while helping to mentor a team of engineers. 

    ","openingPlain":"The Systems Administrator is a highly skilled IT engineer with a strong focus on the Microsoft 365 E5 suite, including Azure AD / Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Defender, Power Platform, and other related technologies. This role requires expertise in both cloud and on-premises management in technologies or skillets including Azure, Microsoft Server, Cisco, Linux, disaster recovery, high availability, and business continuity planning. This is an individual with a proactive mindset, excellent problem-solving skills, and the ability to thrive in a fast-paced environment while helping to mentor a team of engineers. \n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/corebts/04c6b3cb-4464-4059-9a01-a0f166ad2ce1","applyUrl":"https://jobs.lever.co/corebts/04c6b3cb-4464-4059-9a01-a0f166ad2ce1/apply"}]