[{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"Strategy & Legal","location":"Chicago, IL","team":"Legal","allLocations":["Chicago, IL"]},"createdAt":1777988709335,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","id":"6d75e9d6-1b4d-4737-9616-d296f1fe3273","lists":[{"text":"Responsibilities ","content":"<div>\n<div>•Negotiate and draft a range of commercial agreements (e.g., customer contracts, vendor agreements, NDAs) that align with business objectives and risk tolerance.</div>\n<div>•Act as a trusted legal advisor on commercial matters, supporting business objectives while managing risk.</div>\n<div>•Provide timely legal advice that supports business decisions and enables objectives.</div>\n<div>•Develop and implement legal processes that enhance efficiency quality in contract management.</div>\n<div>•Foster a culture of compliance and risk awareness within the organization.</div>\n<div>•Educate and train non-legal colleagues on legal topics relevant to their roles to improve compliance and contract outcomes.</div>\n<div>•Build strong relationships with internal stakeholders to facilitate effective collaboration and legal awareness.</div>\n<div>•Establish and maintain processes for tracking key contractual obligations and milestones post-signature, ensuring both the company and its partners meet their commitments and mitigating potential disputes or breaches.</div>\n<div>•Establish risk principles and guidelines to standardize what risks Coates is willing and unwilling to accept</div>\n<div>•Effective identification and mitigation of risk with an ability to assess and communicate risk to the organisation</div>\n<div>•Develop standard form documents and a precedent library to promote efficiency and risk governance</div>\n</div>"},{"text":"Capabilities ","content":"<div>\n<div>•Excellent communication skills, with an ability to convey complex concepts and situations in clear, actionable terms for non-legal stakeholders.</div>\n<div>•Able to anticipate and address legal issues with practical, business-friendly solutions.</div>\n<div>•Demonstrates high accuracy and thoroughness in drafting and reviewing documents, identifying potential legal issues and commercial risks.</div>\n<div>•Thrives in a dynamic environment and is open to change and continuous improvement.</div>\n<div>•Ability to work independently.</div>\n<div>•Works well with others, actively seeks input, and values diverse perspectives to drive optimal outcomes.</div>\n<div>•Maintains high ethical standards and integrity in all matters.</div>\n</div>"},{"text":"Qualifications ","content":"<div>\n<div>•Juris Doctor (JD) or equivalent law degree, with admission to the bar in a common law jurisdiction.</div>\n<div>•At least 3-5 years of relevant experience, preferably in-house at a technology company or in a commercial law firm.</div>\n<div>•Strong drafting and negotiation skills, able to develop pragmatic commercial approaches to legal and business problems.</div>\n<div>•Strong understanding of commercial contract law principles with a focus on technology and intellectual property laws, including software licensing.</div>\n<div>•Proven ability to manage multiple projects and prioritize effectively.</div>\n<div>•Experience managing transactional and commercial contracts</div>\n<div>•Experience working with a wide range of stakeholders - both internally and externally</div>\n</div>"}],"salaryRange":{"min":145200,"max":165000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>\n<p>Full Salary Range: $145,200/year (minimum), $155,100/year (midpoint), $165,000/year (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $145,200/year (minimum), $155,100/year (midpoint), $165,000/year (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Commercial Legal Counsel","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/coatesgroup/6d75e9d6-1b4d-4737-9616-d296f1fe3273","applyUrl":"https://jobs.lever.co/coatesgroup/6d75e9d6-1b4d-4737-9616-d296f1fe3273/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"Operations","location":"Chicago, IL","team":"Deployment and Support","allLocations":["Chicago, IL"]},"createdAt":1780599152768,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Deployment Field Enablement Manager establishes and governs scalable installation standards, technical training, and field readiness programs across NAM deployment operations. This role ensures internal teams and integrator partners are equipped to execute consistent, high-quality installations that improve deployment efficiency, reduce operational risk, and enhance customer outcomes. By driving deployment governance, technician certification, and continuous improvement, this role strengthens field execution quality across deployment programs.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>The <strong>Deployment Field Enablement Manager</strong> establishes and governs scalable installation standards, technical training, and field readiness programs across NAM deployment operations. This role ensures internal teams and integrator partners are equipped to execute consistent, high-quality installations that improve deployment efficiency, reduce operational risk, and enhance customer outcomes. By driving deployment governance, technician certification, and continuous improvement, this role strengthens field execution quality across deployment programs.</p>\n</div>","id":"6af46b56-f2fa-48d3-b5fd-ab47213f8823","lists":[{"text":"Responsibilities:","content":"<div>\n<div>•Own and govern deployment installation standards, ensuring scalable, repeatable execution across NAM deployment programs.</div>\n<div>•Develop and deliver structured installation training programs for internal deployment team and integrator organizations.</div>\n<div>•Ensure integrator technicians are properly trained, certified, and prepared before being deployed to customer sites.</div>\n<div>•Create and maintain installation playbooks, training materials, and standard operating procedures for deployment execution.</div>\n<div>•Partner with Deployment and Engineering teams to define installation methodologies for new deployment programs.</div>\n<div>•Establish governance processes that guide field execution, including installation checklists, site check-in procedures, and post-install verification steps.</div>\n<div>•Support integrators in training their technicians to ensure consistent field execution and adherence to Coates standards.</div>\n<div>•Conduct periodic training refreshers, audits, and field feedback reviews to identify improvement opportunities.</div>\n<div>•Analyze deployment performance data, field feedback, and installation outcomes to drive continuous improvement in deployment standards and technician readiness.</div>\n<div>•Develop and enforce deployment governance frameworks, including SOPs, installation playbooks, field audits, and compliance mechanisms.</div>\n<div>•Provide technical support and guidance to deployment teams and integrators when installation challenges arise.</div>\n</div>"},{"text":"Qualifications:","content":"<div>•5+ years experience in deployment operations, field enablement, technical training, or large-scale installation program management</div>\n<div>•Strong technical understanding of hardware deployment, installation processes, and field service operations.</div>\n<div>•Experience developing and delivering technical training programs for field technicians or service partners.</div>\n<div>•Experience implementing governance processes, SOPs, or compliance frameworks</div>\n<div>•Experience developing scalable deployment standards across distributed teams or third-party networks</div>\n<div>•Experience supporting large-scale deployment or installation programs.</div>\n<div>•Ability to translate technical requirements into clear, repeatable installation procedures and training materials.</div>\n<div>•Experience collaborating cross-functionally with Engineering, Deployment, and Program Management teams.</div>\n<div><br></div>"},{"text":"Capabilities:","content":"<div>\n<div>•Technical leadership and field execution expertise</div>\n<div>•Technical curriculum design and field enablement expertise</div>\n<div>•Structured process and standards development</div>\n<div>•Clear technical communication and documentation</div>\n<div>•Deployment governance and process ownership</div>\n<div>•Change management and adoption</div>\n<div>•Risk mitigation in field deployment</div>\n<div>•Performance analytics and operational insights</div>\n<div>•Problem-solving and continuous improvement mindset</div>\n<div>•Ability to influence external partners and field technicians</div>\n<div>•Strong collaboration with cross-functional teams</div>\n</div>"}],"salaryRange":{"min":83600,"currency":"USD","interval":"per-year-salary","max":95000},"salaryDescription":"<div>\n<p>Full Salary Range: $83,600/year (minimum), $89,300/year (midpoint), $95,000/year (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $83,600/year (minimum), $89,300/year (midpoint), $95,000/year (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Deployment Field Enablement Manager","country":"US","workplaceType":"onsite","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>The <strong>Deployment Field Enablement Manager</strong> establishes and governs scalable installation standards, technical training, and field readiness programs across NAM deployment operations. This role ensures internal teams and integrator partners are equipped to execute consistent, high-quality installations that improve deployment efficiency, reduce operational risk, and enhance customer outcomes. By driving deployment governance, technician certification, and continuous improvement, this role strengthens field execution quality across deployment programs.</p>\n</div>","descriptionBodyPlain":"The Deployment Field Enablement Manager establishes and governs scalable installation standards, technical training, and field readiness programs across NAM deployment operations. This role ensures internal teams and integrator partners are equipped to execute consistent, high-quality installations that improve deployment efficiency, reduce operational risk, and enhance customer outcomes. By driving deployment governance, technician certification, and continuous improvement, this role strengthens field execution quality across deployment programs.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/6af46b56-f2fa-48d3-b5fd-ab47213f8823","applyUrl":"https://jobs.lever.co/coatesgroup/6af46b56-f2fa-48d3-b5fd-ab47213f8823/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time","department":"North America (NAM) Client Services","location":"Chicago, IL","team":"USA Market","allLocations":["Chicago, IL"]},"createdAt":1775771303331,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Director of Business Process Re-Engineering, is responsible for leading the transformation, standardization, and continuous improvement of end-to-end business processes. This role drives operational excellence across key functional areas including Sales Operations, Deployment/Installation, Supply Chain, Support Services, Finance, Account Management & International operations. The role leads a team of Business Process Specialists and acts as a strategic partner to cross-functional leaders, ensuring processes are scalable, efficient, customer-centric, and aligned with the needs of large QSR clients such as McDonald's, Dunkin', and Starbucks. The Director ensures seamless integration between hardware, software, and service delivery processes, enabling high-quality execution, faster deployments, and superior customer experience. The role also acts as the interface across Operations & Technology, ensuring process initiatives are effectively designed, prioritized and embedded into core systems to deliver sustainable scalable commercial outcomes.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>The <strong>Director of Business Process Re-Engineering</strong>, is responsible for leading the transformation, standardization, and continuous improvement of end-to-end business processes. This role drives operational excellence across key functional areas including Sales Operations, Deployment/Installation, Supply Chain, Support Services, Finance, Account Management &amp; International operations. The role leads a team of Business Process Specialists and acts as a strategic partner to cross-functional leaders, ensuring processes are scalable, efficient, customer-centric, and aligned with the needs of large QSR clients such as McDonald's, Dunkin', and Starbucks. The Director ensures seamless integration between hardware, software, and service delivery processes, enabling high-quality execution, faster deployments, and superior customer experience. The role also acts as the interface across Operations &amp; Technology, ensuring process initiatives are effectively designed, prioritized and embedded into core systems to deliver sustainable scalable commercial outcomes.</p>\n</div>","id":"cceed985-50bb-42d4-b0e1-ebb9a7619d58","lists":[{"text":"Responsibilities:","content":"<div>\n<div>•Define and lead the BPR strategy aligned with business objectives, customer expectations, and global standards.</div>\n<div>•Establish a multi-year transformation roadmap focused on process optimization, digitization, and scalability.</div>\n<div>•Lead, coach, and develop a team of Business Process Specialists across multiple domains.</div>\n<div>•Oversee the design and optimization of core processes spanning: Lead-to-Order (Sales Operations) Order-to-Deployment (Deployment/Installation) Plan-to-Deliver (Supply Chain) Issue-to-Resolution (Support Services)</div>\n<div>•Ensure processes are integrated, standardized, and aligned across functions and geographies.</div>\n<div>•Lead process mapping, value stream analysis, and re-engineering initiatives to eliminate inefficiencies and redundancies.</div>\n<div>•Drive adoption of best practices, lean methodologies, and automation.</div>\n<div>•Identify and implement opportunities for cost reduction, cycle time improvement, and service enhancement.</div>\n<div>•Partner with BTS and product teams to align business processes with system capabilities (ERP, CRM, field service, and deployment tools).</div>\n<div>•Drive requirements definition and ensure successful implementation of process-enabling technologies.</div>\n<div>•Champion digital transformation, including workflow automation, analytics, and AI-driven insights.</div>\n<div>•Ensure processes are designed to meet the operational realities and expectations of large QSR clients.</div>\n<div>•Improve deployment speed, service responsiveness, and issue resolution timelines for customers.</div>\n<div>•Act as a liaison between internal teams and customer stakeholders to resolve systemic issues.</div>\n<div>•Establish governance frameworks, KPIs, and process ownership models.</div>\n<div>•Ensure adherence to standardized processes while allowing flexibility for key customer requirements.</div>\n<div>•Lead process compliance and audit readiness efforts.</div>\n<div>•Lead change management efforts associated with process transformation initiatives.</div>\n<div>•Ensure effective communication, training, and adoption of new processes and tools.</div>\n<div>•Manage stakeholder resistance and drive alignment across functions.</div>\n</div>"},{"text":"Capabilities:","content":"<div>\n<div>•Deep expertise in business process re-engineering, Lean, Six Sigma, and continuous improvement methodologies.</div>\n<div>•Strong process mapping, modeling, and optimization skills.</div>\n<div>•Understanding of enterprise systems and how they enable business processes.</div>\n<div>•Experience with automation, digital workflows, and analytics tools.</div>\n<div>•Ability to translate business strategy into actionable process transformation.</div>\n<div>•Long-term vision combined with pragmatic execution.</div>\n<div>•Leverage data to identify issues, quantify opportunities, track improvements.</div>\n<div>•Strong problem-solving and root cause analysis skills.</div>\n<div>•Deep understanding of customer needs in high-volume, multi-location environments like QSR.</div>\nFocus on delivering processes that enhance customer experience/reliability</div>"},{"text":"Qualifications:","content":"<div>\n<div>•Bachelor’s degree in Business, Engineering, Supply Chain, Information Systems, or related field (MBA or equivalent preferred).</div>\n<div>•10–15+ years of experience in business process re-engineering, operations, or transformation roles.</div>\n<div>•Proven experience leading large-scale process transformation initiatives in a technology-enabled environment.</div>\n<div>•Experience managing cross-functional teams in complex, matrixed organizations.</div>\n<div>•Strong familiarity with end-to-end operational processes including sales operations, supply chain, deployment, and support.</div>\n<div>•Experience working with enterprise systems (ERP, CRM, field service management platforms).</div>\n<div>•Exposure to QSR, retail, or multi-site deployment environments is highly desirable.</div>\n<div>•Demonstrated experience engaging with large enterprise customers.</div>\n</div>"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":140800,"max":160000},"salaryDescription":"<div>\n<p>Full Salary Range: $140,800/year (minimum), $150,400/year (midpoint), $160,000/ (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $140,800/year (minimum), $150,400/year (midpoint), $160,000/ (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Director, Business Process Re-Engineering","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>The <strong>Director of Business Process Re-Engineering</strong>, is responsible for leading the transformation, standardization, and continuous improvement of end-to-end business processes. This role drives operational excellence across key functional areas including Sales Operations, Deployment/Installation, Supply Chain, Support Services, Finance, Account Management &amp; International operations. The role leads a team of Business Process Specialists and acts as a strategic partner to cross-functional leaders, ensuring processes are scalable, efficient, customer-centric, and aligned with the needs of large QSR clients such as McDonald's, Dunkin', and Starbucks. The Director ensures seamless integration between hardware, software, and service delivery processes, enabling high-quality execution, faster deployments, and superior customer experience. The role also acts as the interface across Operations &amp; Technology, ensuring process initiatives are effectively designed, prioritized and embedded into core systems to deliver sustainable scalable commercial outcomes.</p>\n</div>","descriptionBodyPlain":"The Director of Business Process Re-Engineering, is responsible for leading the transformation, standardization, and continuous improvement of end-to-end business processes. This role drives operational excellence across key functional areas including Sales Operations, Deployment/Installation, Supply Chain, Support Services, Finance, Account Management & International operations. The role leads a team of Business Process Specialists and acts as a strategic partner to cross-functional leaders, ensuring processes are scalable, efficient, customer-centric, and aligned with the needs of large QSR clients such as McDonald's, Dunkin', and Starbucks. The Director ensures seamless integration between hardware, software, and service delivery processes, enabling high-quality execution, faster deployments, and superior customer experience. The role also acts as the interface across Operations & Technology, ensuring process initiatives are effectively designed, prioritized and embedded into core systems to deliver sustainable scalable commercial outcomes.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/cceed985-50bb-42d4-b0e1-ebb9a7619d58","applyUrl":"https://jobs.lever.co/coatesgroup/cceed985-50bb-42d4-b0e1-ebb9a7619d58/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"NAM Tech & Global McDonald's Account","location":"Chicago, IL","team":"Global McDonald's Account","allLocations":["Chicago, IL"]},"createdAt":1777573577495,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","id":"a4530093-6f12-4304-b89b-a3cf908764d7","lists":[{"text":"Responsibilities ","content":"<p>Delivery Execution</p>\n<div>•Segment Delivery Strategy – Define and drive the NAM Tech delivery roadmap aligned to overall technology vision and customer needs.</div>\n<div>•Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.&nbsp;</div>\n<p>Client Ownership</p>\n<div>•Customer Outcomes – Ensure measurable outcomes for NAM stakeholders and customers across the solution delivery portfolio.&nbsp;</div>\n<div>•Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed. &nbsp;</div>\n<div>•Stakeholder Engagement: Lead transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.&nbsp;</div>\n<p>Team and Strategy</p>\n<div>•People Leadership – Build and mentor a high-performing solution delivery organization across NAM.&nbsp;</div>\n<div>•Cross-functional Leadership: Exercise strategic influence across NAM Tech teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.&nbsp;</div>\n<div>•Risk &amp; Issue Management: Identify risks early, create mitigation strategies, and drive the team to resolve solution delivery portfolio roadblocks with minimal impact.&nbsp;</div>\n<div>•Process Improvement: Lead the identification and implementation of improvements in project delivery processes to drive continuous improvement and scalability.</div>"},{"text":"Capabilities ","content":"<div>\n<div>•Accountability &amp; Ownership: Takes end-to-end responsibility for NAM outcomes.</div>\n<div>•Influence &amp; Communication: Builds alignment and drives clarity across senior stakeholders.</div>\n<div>•Customer-Centric Mindset: Advocates for the voice of the customer and balances global standardization with regional needs.</div>\n<div>•Leadership: Able to influence and motivate diverse teams to achieve shared outcomes.</div>\n<div>•Problem Solving: Proactively addresses project barriers and adapts to changing conditions.</div>\n<div>•Organizational Agility: Balances multiple priorities effectively in a fast-paced, matrixed environment.</div>\n<div>•Detail Orientation: Tracks intricate project dependencies and timelines.</div>\n<div>•Communication: Presents complex technical updates in clear, business-relevant terms.</div>\n</div>"},{"text":"Qualifications ","content":"<p>Required:</p>\n<div>•10+ years of experience in project or program management, with technical project experience, with at least 4 years in people management position.</div>\n<div>•Demonstrated ability to lead cross-functional teams and manage stakeholder relationships both internally and externally.</div>\n<div>•Technical background and understanding of software engineering, infrastructure, and software deployment practices.</div>\n<div>•Experience with API-based software integrations.</div>\n<div>•Strong experience with Agile methodologies.</div>\n<div>•Strong experience with Jira, Confluence, and other Agile project tools.</div>\n<div>•Proven ability to manage distributed and cross-functional teams.</div>\n<p>Preferred:</p>\n<div>•Bachelors Degrees in Business Administration, Marketing, Engineering, Computer science or related fields</div>\n<div>•Experience in QSR, digital signage, or retail technology industries..</div>\n<div>•Familiarity with Content Management platforms.</div>"}],"salaryRange":{"min":154000,"max":175000,"currency":"USD","interval":"per-year-salary"},"text":"Director, Delivery","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/coatesgroup/a4530093-6f12-4304-b89b-a3cf908764d7","applyUrl":"https://jobs.lever.co/coatesgroup/a4530093-6f12-4304-b89b-a3cf908764d7/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"NAM Tech & Global McDonald's Account","location":"Chicago, IL","team":"Global McDonald's Account","allLocations":["Chicago, IL"]},"createdAt":1770393376442,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Director, Engineering is accountable for enabling high-performing engineering squads to deliver reliable, maintainable, and high-quality software solutions. This role provides technical leadership, builds capability across engineers and technical leads, ensures adherence to engineering standards, and removes blockers that impede delivery, while partnering with Product, Delivery, and QA leadership to achieve business and customer outcomes.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div><span style=\"font-size: 16px;\">The Director, Engineering is accountable for enabling high-performing engineering squads to deliver reliable, maintainable, and high-quality software solutions. This role provides technical leadership, builds capability across engineers and technical leads, ensures adherence to engineering standards, and removes blockers that impede delivery, while partnering with Product, Delivery, and QA leadership to achieve business and customer outcomes.</span></div>","id":"f4c75412-7013-4e7e-8a44-10911a22353e","lists":[{"text":"Responsibilities ","content":"\n<li><strong>Engineering Enablement: </strong>Ensure squads have the technical capability, processes, and practices to deliver reliably, removing engineering blockers and supporting predictable outcomes in partnership with Delivery leadership.</li>\n<li><strong>Engineering Leadership &amp; Capability: </strong>Act as a chapter-style leader for engineers and technical leads, building capability, setting standards, and driving consistent engineering practices across squads.</li>\n<li><strong>Technical Leadership, Debt &amp; Design Quality: </strong>Ensure sound technical design and implementation, actively managing technical debt and addressing complexity.</li>\n<li><strong>Quality in Delivery: </strong>Embed quality-by-design within engineering teams (e.g. testability, code quality, CI/CD discipline), while partnering with QA to achieve agreed quality outcomes.</li>\n<li><strong>Platform Health &amp; Operability: </strong>Own the operational health of systems within scope, ensuring reliability, performance, and readiness across production and pre-production environments.</li>\n<li><strong>People &amp; Partner Leadership: </strong>Lead and develop permanent and partner engineers (onshore and offshore), including performance management, engagement, and effective integration.</li>\n<li><strong>Delivery Flow &amp; Dependencies: </strong>Enable squads to operate autonomously by removing engineering blockers, managing dependencies, and improving delivery flow in partnership with Product and Delivery.</li>\n"},{"text":"Capabilities ","content":"\n<li><strong>Hands-on Technical Leadership: </strong>Leads with strong engineering credibility and modelling high-quality full-stack engineering practices.</li>\n<li><strong>Execution Focus:</strong> Translates architectural direction and standards into practical, repeatable engineering practices that work at squad level.</li>\n<li><strong>Problem Solving &amp; Judgement:</strong> Quickly diagnoses technical and delivery-adjacent issues, makes sound trade-offs, and removes engineering blockers.</li>\n<li><strong>People Development:</strong> Develops a high-performing team through clear expectations, feedback, and career coaching.</li>\n<li><strong>Collaboration &amp; Influence:</strong> Works as a trusted partner to Product, Delivery &amp; QA leaders to align engineering effort to shared outcomes.</li>\n<li><strong>Ownership &amp; Accountability:</strong> Builds strong ownership within squads for code quality, operability, and continuous improvement.</li>\n"},{"text":"Qualifications ","content":"\n<li>8+ years’ experience in software engineering, with 3+ years in an engineering leadership roles, managing engineers and technical leads</li>\n<li>Bachelor’s degree in Engineering, Computer Science, or a related discipline, or equivalent practical experience</li>\n<li>Proven experience delivering enterprise-scale software platforms or digital products within complex, client environments</li>\n<li>Strong hands-on background in modern full-stack software engineering, with deep experience in building highly scalable web applications supported by cloud-native or serverless architectures (AWS preferred), CI/CD pipelines, and distributed systems</li>\n<li>Demonstrated experience leading cross-functional engineering teams operating in agile or product-led delivery models</li>\n<li>Experience establishing and enforcing engineering standards, development practices, and delivery discipline across multiple squads</li>\n<li>Proven ability to manage a blended workforce, including permanent staff and staff-augmented delivery partners (onshore and offshore)</li>\n<li>Demonstrated experience in developing and executing plans that align with business objectives and growth</li>\n"}],"salaryRange":{"min":190000,"max":210000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 16px;\">Pay&nbsp;is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</span></div>","salaryDescriptionPlain":"Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Director, Engineering","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div><span style=\"font-size: 16px;\">The Director, Engineering is accountable for enabling high-performing engineering squads to deliver reliable, maintainable, and high-quality software solutions. This role provides technical leadership, builds capability across engineers and technical leads, ensures adherence to engineering standards, and removes blockers that impede delivery, while partnering with Product, Delivery, and QA leadership to achieve business and customer outcomes.</span></div>","descriptionBodyPlain":"The Director, Engineering is accountable for enabling high-performing engineering squads to deliver reliable, maintainable, and high-quality software solutions. This role provides technical leadership, builds capability across engineers and technical leads, ensures adherence to engineering standards, and removes blockers that impede delivery, while partnering with Product, Delivery, and QA leadership to achieve business and customer outcomes.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/f4c75412-7013-4e7e-8a44-10911a22353e","applyUrl":"https://jobs.lever.co/coatesgroup/f4c75412-7013-4e7e-8a44-10911a22353e/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"NAM Tech & Global McDonald's Account","location":"Chicago, IL","team":"Global McDonald's Account","allLocations":["Chicago, IL"]},"createdAt":1778786447557,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nLead the operational and relational engine of the global McDonald's account, ensuring programs are delivered to budget, contractual commitments are met, and delivery profitability is maintained across markets. The role orchestrates the full breadth of account activity — coordinating, tracking, and consolidating across a complex global client — while building deep, trusted stakeholder relationships that create genuine partnership and account stickiness. Operating at the intersection of delivery, commercial diligence, and client engagement, the Director ensures Coates operates with consistency, integrity and service excellence across the global account, and plays a key role in introducing new products and services into the McDonald's ecosystem.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>Lead the operational and relational engine of the global McDonald's account, ensuring programs are delivered to budget, contractual commitments are met, and delivery profitability is maintained across markets. The role orchestrates the full breadth of account activity — coordinating, tracking, and consolidating across a complex global client — while building deep, trusted stakeholder relationships that create genuine partnership and account stickiness. Operating at the intersection of delivery, commercial diligence, and client engagement, the Director ensures Coates operates with consistency, integrity and service excellence across the global account, and plays a key role in introducing new products and services into the McDonald's ecosystem.</p>\n</div>","id":"51a624ed-e244-45f1-bd84-f99d0f11f39a","lists":[{"text":"Responsibilities:","content":"<div>\n<p><strong>Account Leadership &amp; Stakeholder Management</strong></p>\n<div>•Lead and develop the account management team, setting clear priorities and maintaining accountability across all day-to-day account activities at a global level.</div>\n<div>•Build and manage deep, multi-level stakeholder relationships across McDonald's global and market organisations, ensuring Coates is positioned as a trusted partner rather than a transactional supplier.</div>\n<div>•Drive global governance in partnership with McDonald's VMO, maintaining consistent reporting cadence, executive visibility, and structured engagement across all active markets.</div>\n<p><strong>Contract, Commercial &amp; Delivery Governance</strong></p>\n<div>•Lead global contract negotiations directly and support markets in conducting their own negotiations, ensuring all commercial activity operates within established contract frameworks and Coates' commercial standards.</div>\n<div>•Ensure commercial consistency and pricing diligence across markets, providing guidance on market-specific cost factors — including CPI movements, raw material price changes, and regional cost pressures — to maintain integrity and profitability year on year.</div>\n<div>•Oversee delivery of programs across the global account, ensuring execution is on time, to budget, and within agreed profitability parameters, while owning SLA reporting, RCA management, and service accountability across delivery teams.</div>\n<p><strong>New Product Introduction &amp; Growth</strong></p>\n<div>•Lead the introduction of new products and services into the global McDonald's account, coordinating between the Product Roadmap Manager, markets, and the client to ensure smooth adoption and commercial activation.</div>\n<div>•Oversee hardware changes and additions into the product catalogue, including client certification processes, ensuring the global account always operates with an accurate and current product set.</div>\n<div>•Leverage relationship intelligence and visibility of McDonald's strategic direction to identify white space and growth opportunities, passing validated prospects to the Senior Strategy Manager for incorporation into the global growth plan.</div>\n<p><strong>Engagement, Innovation &amp; Internal Alignment</strong></p>\n<div>•Drive a structured internal engagement model, facilitating regular cross-functional knowledge sharing to ensure alignment between market execution, product activity, and forward strategy.</div>\n<div>•Oversee and champion end-to-end innovation initiatives on the account, ensuring client-driven inputs are captured, escalated, and reflected through the appropriate roadmap and governance processes.</div>\n<div>•Develop commercial models for new products and services and drive cross-functional accountability to ensure long-term supportability and productionalisation of new innovations.</div>\n<div>•Partner closely with the Senior Strategy Manager to ensure current execution aligns with future plans, and that strategic dependencies are visible and actively managed across the account.</div>\n</div>"},{"text":"Qualifications:","content":"<div>\n<div>•Minimum 7–10 years' experience in account management, program management, or client services, with at least 3–5 years operating at a senior or director level</div>\n<div>•Demonstrated experience managing large-scale, complex global accounts with significant deployment footprint — ideally in technology, infrastructure, or managed services environments</div>\n<div>•Proven track record of leading and developing high-performing account or program management teams across multiple geographies</div>\n<div>•Strong background in contract management, including direct experience leading commercial negotiations and managing scope changes within complex contractual frameworks</div>\n<div>•Experience overseeing program delivery at scale, with demonstrated ability to manage delivery profitability and maintain margin discipline across multiple concurrent workstreams</div>\n<div>•Demonstrated ability to build and sustain senior client relationships across global and market-level organisations, with a track record of elevating the client partnership beyond transactional engagement</div>\n<div>•Experience introducing new products or solutions into enterprise accounts, including coordination across product, technology, and client stakeholders (highly desirable)</div>\n<div>•Familiarity with digital signage, digital merchandising, or QSR industry operations (highly desirable)</div>\n<div>•Exposure to both hardware and software technology environments (desirable)</div>\n</div>"},{"text":"Capabilities:","content":"<div>\n<div>•Ability to develop and execute a multi-year strategy for a complex global client, aligning commercial growth, product innovation, and operational execution</div>\n<div>•Strong ability to identify, shape, and convert commercial opportunities within an existing enterprise account</div>\n<div>•Ability to build trusted relationships with senior client stakeholders and operate as a strategic partner rather than a supplier</div>\n<div>•Ability to coordinate diverse internal teams — product, technology, delivery, and markets — around a single client strategy</div>\n<div>•Ability to connect client needs, product strategy, and innovation initiatives to drive differentiated value for the client.</div>\n</div>"}],"salaryRange":{"min":140000,"max":160000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<p>&nbsp;</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>","salaryDescriptionPlain":" \nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Director, McDonald's Global Account","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>Lead the operational and relational engine of the global McDonald's account, ensuring programs are delivered to budget, contractual commitments are met, and delivery profitability is maintained across markets. The role orchestrates the full breadth of account activity &mdash; coordinating, tracking, and consolidating across a complex global client &mdash; while building deep, trusted stakeholder relationships that create genuine partnership and account stickiness. Operating at the intersection of delivery, commercial diligence, and client engagement, the Director ensures Coates operates with consistency, integrity and service excellence across the global account, and plays a key role in introducing new products and services into the McDonald's ecosystem.</p>\n</div>","descriptionBodyPlain":"Lead the operational and relational engine of the global McDonald's account, ensuring programs are delivered to budget, contractual commitments are met, and delivery profitability is maintained across markets. The role orchestrates the full breadth of account activity — coordinating, tracking, and consolidating across a complex global client — while building deep, trusted stakeholder relationships that create genuine partnership and account stickiness. Operating at the intersection of delivery, commercial diligence, and client engagement, the Director ensures Coates operates with consistency, integrity and service excellence across the global account, and plays a key role in introducing new products and services into the McDonald's ecosystem.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/51a624ed-e244-45f1-bd84-f99d0f11f39a","applyUrl":"https://jobs.lever.co/coatesgroup/51a624ed-e244-45f1-bd84-f99d0f11f39a/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Fixed term, 12 months","department":"Technology","location":"Sydney","team":"Delivery","allLocations":["Sydney"]},"createdAt":1777858075156,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Director, Product Delivery leads Coates’ Product Delivery function and team, partnering closely with Product Discovery, Engineering, Delivery, and the client to translate prioritized feature requests into fully defined, development-ready solutions. This role oversees the Design and Refinement lifecycle phases, ensuring high-quality UI/UX designs, user stories, functional specifications, and technical solution definitions are produced to support efficient build, testing, and release execution. Additionally, this leader is accountable for delivery readiness, downstream quality, and operational excellence across Product Owners, Technical Business Analysts, and Product Designers. Lastly, this leader ensures that Product Owners and Business Analysts are providing the necessary leadership and direction to Engineering and QA in the Implementation, Testing & Release lifecycle.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>The Director, Product Delivery leads Coates’ Product Delivery function and team, partnering closely with Product Discovery, Engineering, Delivery, and the client to translate prioritized feature requests into fully defined, development-ready solutions. This role oversees the Design and Refinement lifecycle phases, ensuring high-quality UI/UX designs, user stories, functional specifications, and technical solution definitions are produced to support efficient build, testing, and release execution. Additionally, this leader is accountable for delivery readiness, downstream quality, and operational excellence across Product Owners, Technical Business Analysts, and Product Designers. Lastly, this leader ensures that Product Owners and Business Analysts are providing the necessary leadership and direction to Engineering and QA in the Implementation, Testing &amp; Release&nbsp;lifecycle.</p>\n</div>","id":"e1400fff-2c3e-4798-b448-afb47f358feb","lists":[{"text":"Key responsibilities for this role ","content":"\n<li>Lead, coach, and develop the Product Delivery and Design organization, including Product Owners, Technical Business Analysts, and Product Designers</li>\n<li>Own and maintain an effective handoff and refinement process from Product Discovery, ensuring feature requests are clearly understood, prioritized, and ready for delivery execution</li>\n<li>Spearhead process definition and operational excellence for the Design and Refinement phases of the SDLC, enabling consistent, high-quality delivery outcomes</li>\n<li>Partner closely with Engineering and Delivery leadership to ensure scope, solution definitions, and sequencing align with technical feasibility, capacity, and release delivery commitments</li>\n<li>Maintain strong expertise in Coates’ product and solution capabilities, serving as a trusted internal and client-facing leader throughout delivery execution</li>\n<li>Develop an understanding of the client’s technology ecosystem and ensure solution designs align effectively within that environment</li>\n<li>Establish strong quality and completeness standards for design artifacts, functional &amp; technical specifications, and user stories, prior to development start</li>\n<li>Identify trends and opportunities to improve Product Delivery practices, refinement effectiveness, downstream quality, and overall customer experience</li>\n<li>Support client adoption through release-facing collaboration, including preparation for or participation in demos, training, and documentation as needed</li>\n<li>Conduct ongoing assessment of team capacity and skill needs, deploying resources appropriately to meet objectives, timelines, and quality expectations</li>\n"},{"text":"Qualifications and experience","content":"\n<li>Product Delivery assumes ownership from Product Discovery upon receipt of the approved Product Requirements Document (PRD). It ensures that the Product Owner (PO) and Business Analyst (BA) teams effectively leverage the PRD to guide Solution Refinement and the development of the Functional Specification Document (FSD) for approval.</li>\n<li>Success is measured by minimizing requirement gaps between the initial discovery PRD and the final approved FSD and ensuring minimal gaps between the approved FSD and the delivered functionality thereby maintaining alignment between defined requirements and the final product outcome.</li>\n<li>Product Delivery performance - % of features/releases delivered on-time and within scope, to quality</li>\n<li>Design &amp; Refinement phase improvement times: Establish a baseline, track performance over time, and set quantitative improvement targets.</li>\n<li>Qualitative feedback from peers and improved alignment across teams to ensure smoother product delivery</li>\n<li>Identification of risks early with mitigations to prevent disruption to program of work</li>\n"}],"text":"Director, Product Delivery","country":"AU","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>The Director, Product Delivery leads Coates&rsquo; Product Delivery function and team, partnering closely with Product Discovery, Engineering, Delivery, and the client to translate prioritized feature requests into fully defined, development-ready solutions. This role oversees the Design and Refinement lifecycle phases, ensuring high-quality UI/UX designs, user stories, functional specifications, and technical solution definitions are produced to support efficient build, testing, and release execution. Additionally, this leader is accountable for delivery readiness, downstream quality, and operational excellence across Product Owners, Technical Business Analysts, and Product Designers. Lastly, this leader ensures that Product Owners and Business Analysts are providing the necessary leadership and direction to Engineering and QA in the Implementation, Testing &amp; Release&nbsp;lifecycle.</p>\n</div>","descriptionBodyPlain":"The Director, Product Delivery leads Coates’ Product Delivery function and team, partnering closely with Product Discovery, Engineering, Delivery, and the client to translate prioritized feature requests into fully defined, development-ready solutions. This role oversees the Design and Refinement lifecycle phases, ensuring high-quality UI/UX designs, user stories, functional specifications, and technical solution definitions are produced to support efficient build, testing, and release execution. Additionally, this leader is accountable for delivery readiness, downstream quality, and operational excellence across Product Owners, Technical Business Analysts, and Product Designers. Lastly, this leader ensures that Product Owners and Business Analysts are providing the necessary leadership and direction to Engineering and QA in the Implementation, Testing & Release lifecycle.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/e1400fff-2c3e-4798-b448-afb47f358feb","applyUrl":"https://jobs.lever.co/coatesgroup/e1400fff-2c3e-4798-b448-afb47f358feb/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time","department":"Brand, Marketing and Communications","location":"Chicago, IL","team":"Brand Marketing and Communications","allLocations":["Chicago, IL"]},"createdAt":1775504948592,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Director, Product Marketing will build and lead a scalable global Product Marketing and GTM function that defines product positioning, accelerates speed to market, and enables commercial success across Coates’ solution portfolio  This individual will work closely with a wide range of senior leaders in the organization, collaborating across all areas of the business - product, tech, brand marketing, sales, finance, supply chain, deployment and support – to help efficiently and effectively launch innovative new solutions into the global marketplace and secure Coates’ position as a leader in the restaurant technology industry.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>The<strong> Director, Product Marketing</strong> will build and lead a scalable global Product Marketing and GTM function that defines product positioning, accelerates speed to market, and enables commercial success across Coates’ solution portfolio&nbsp; This individual will work closely with a wide range of senior leaders in the organization, collaborating across all areas of the business - product, tech, brand marketing, sales, finance, supply chain, deployment and support – to help efficiently and effectively launch innovative new solutions into the global marketplace and secure Coates’ position as a leader in the restaurant technology industry.</p>\n</div>","id":"9e2450f8-4eb1-4053-8ce3-85bc1540a6f8","lists":[{"text":"Responsibilities:","content":"<div>\n<p><strong>Go-To-Market Execution</strong></p>\n<div>•Lead and develop the Global Product Marketing Function</div>\n<div>•Build and lead how we bring hardware, software and holistic solution-based products &amp; services to market</div>\n<div>•Create and drive adoption of enablement and GTM tools</div>\n<div>•Lead a cross-functional group to define and execute the go-to-market plans across the company portfolio</div>\n<div>•Lead go-to-market strategies for new features and releases in collaboration with Product and Sales.</div>\n<div>•</div>\n<p><strong>Product Marketing Strategy &amp; Sales Enablement</strong></p>\n<div>•Own product naming and positioning initiatives.</div>\n<div>•Translate complex product capabilities into clear, customer-focused benefits.</div>\n<div>•Develop reusable messaging frameworks, launch playbooks, and enablement assets.</div>\n<div>•Develop differentiated messaging versus the both direct and indirect competitors</div>\n<div>•Build B2B enablement materials that support high-value, complex customer partnerships</div>\n<div>•Translate technical capabilities into business value</div>\n<div>•Help translate customer and marketing needs into clear business outcomes and act as the connective tissue between Product, Tech, Sales, Account and functional teams.</div>\n<div>•Collaborate with product and account management to ensure timely enablement around product launches, market shifts, and GTM priorities</div>\n<div>•Define and evolve product positioning, value propositions, and messaging for Coates Products &amp; Services</div>\n</div>"},{"text":"Capabilities:","content":"<div>\n<div>•Strong interpersonal and communication skills, with ability to collaborate effectively with cross-functional &amp; international teams</div>\n<div>•Impeccable writing skills and ability to manage customer-facing copy</div>\n<div>•Excellent problem-solving skills and ability to work in an agile environment</div>\n<div>•Ability to make data-informed decisions under uncertain circumstances</div>\n<div>•Ability to operate and thrive autonomously</div>\n<div>•Strong operational and organizational skills</div>\n<div>•Outcome-focused mindset</div>\n</div>"},{"text":"Qualifications:","content":"<div>\n<div>•8-10+ years experience in Product Marketing, Product, GTM strategy/management or a related function, preferably with strong B2B experience in a startup or entrepreneurial environment</div>\n<div>•Experience launching &amp; growing global software &amp; hardware products</div>\n<div>•Strong technical knowledge and experience working with developers, engineers, etc.</div>\n<div>•Understanding of or experience in QSR or restaurant industry a plus</div>\n<div>•Experience launching/marketing&nbsp;SaaS products and CMS solutions a plus</div>\n</div>"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":145000,"max":165000},"salaryDescription":"<div>\n<p>Full Salary Range: $145,200/year (minimum), $155,100/year (midpoint), $165,000/ (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $145,200/year (minimum), $155,100/year (midpoint), $165,000/ (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Director, Product Marketing","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>The<strong> Director, Product Marketing</strong> will build and lead a scalable global Product Marketing and GTM function that defines product positioning, accelerates speed to market, and enables commercial success across Coates&rsquo; solution portfolio&nbsp; This individual will work closely with a wide range of senior leaders in the organization, collaborating across all areas of the business - product, tech, brand marketing, sales, finance, supply chain, deployment and support &ndash; to help efficiently and effectively launch innovative new solutions into the global marketplace and secure Coates&rsquo; position as a leader in the restaurant technology industry.</p>\n</div>","descriptionBodyPlain":"The Director, Product Marketing will build and lead a scalable global Product Marketing and GTM function that defines product positioning, accelerates speed to market, and enables commercial success across Coates’ solution portfolio  This individual will work closely with a wide range of senior leaders in the organization, collaborating across all areas of the business - product, tech, brand marketing, sales, finance, supply chain, deployment and support – to help efficiently and effectively launch innovative new solutions into the global marketplace and secure Coates’ position as a leader in the restaurant technology industry.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/9e2450f8-4eb1-4053-8ce3-85bc1540a6f8","applyUrl":"https://jobs.lever.co/coatesgroup/9e2450f8-4eb1-4053-8ce3-85bc1540a6f8/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time","department":"North America (NAM) Client Services","location":"Chicago, IL","team":"USA Market","allLocations":["Chicago, IL"]},"createdAt":1777586751185,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nLead North America’s integrated business planning strategy by overseeing end-to-end S&OP governance, aligning commercial, product, financial, and supply chain strategies, and driving organizational capability, operational excellence, and long-term business performance. This role serves as a strategic business leader responsible for advancing planning maturity, enabling executive decision-making, and ensuring scalable, financially aligned growth across the region.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>Lead North America’s integrated business planning strategy by overseeing end-to-end S&amp;OP governance, aligning commercial, product, financial, and supply chain strategies, and driving organizational capability, operational excellence, and long-term business performance. This role serves as a strategic business leader responsible for advancing planning maturity, enabling executive decision-making, and ensuring scalable, financially aligned growth across the region.</p>\n</div>","id":"b3897c46-7b24-45fc-ae5d-fbb169278e23","lists":[{"text":"Responsibilities:","content":"<div>\n<div>•Own and continuously improve the end-to-end NAM S&amp;OP process, calendar, and governance.</div>\n<div>•Facilitate cross-functional alignment and resolve conflicts between demand, supply, and financial objectives.</div>\n<div>•Partner with Product Management to integrate product lifecycle plans (launches, phase-ins/outs, promotions).</div>\n<div>•Define and own North America’s S&amp;OP/IBP strategic roadmap</div>\n<div>•Lead executive S&amp;OP governance and enterprise decision frameworks</div>\n<div>•Shape portfolio, lifecycle, and commercial planning strategy</div>\n<div>•Own enterprise demand strategy by establishing forecasting governance, improving forecast quality, and enabling data-driven commercial planning decisions.</div>\n<div>•Identify risks and opportunities associated with portfolio changes.</div>\n<div>•Build organizational planning capability and succession</div>\n<div>•Influence enterprise-wide financial and operational trade-offs</div>\n<div>•Sponsor planning technology investments and analytics modernization</div>\n<div>•Lead cross-functional supply and demand integration to optimize service, inventory, capacity, and profitability while proactively mitigating enterprise risks.</div>\n<div>•Enable fact-based decision-making through clear scenarios and recommendations.</div>\n<div>•Drive accountability across functions for performance outcomes.</div>\n<div>•Drive regional S&amp;OP transformation through process modernization, digital planning capability, and scalable governance frameworks.</div>\n<div>•Serve as strategic advisor to executive leadership on demand, supply, and business performance</div>\n</div>"},{"text":"Capabilities:","content":"<div>\n<div>•Enterprise leadership</div>\n<div>•Strategic transformation</div>\n<div>•Financial acumen</div>\n<div>•Executive stakeholder influence</div>\n<div>•Ability to connect operational plans with financial and strategic objectives.</div>\n<div>•Strong analytical skills with the ability to interpret complex data and generate insights.</div>\n<div>•Scenario planning at enterprise scale</div>\n<div>•Change leadership</div>\n<div>•Strong facilitation and leadership skills without direct authority.</div>\n<div>•Conflict resolution and decision-making capability.</div>\n<div>•Governance architecture</div>\n<div>•Team development</div>\n</div>"},{"text":"Qualifications:","content":"<div>\n<div>•Bachelor’s degree in Supply Chain, Business, Engineering, Finance, or related field (MBA or advanced degree preferred).</div>\n<div>•12+ years experience in Supply chain, Demand Planning, Supply Planning, or S&amp;OP/IBP roles.</div>\n<div>•Proven experience leading or managing an S&amp;OP or Integrated Business Planning (IBP) process.</div>\n<div>•Proven ability to lead cross-functional teams and influence senior executive stakeholders across commercial, finance, product, and operational functions.</div>\n<div>•Experience developing organizational capability through team leadership, succession planning, and scalable planning structures.</div>\n<div>•Deep understanding of North American market dynamics, supply chain strategy, and integrated business planning best practices.</div>\n<div>•Thrives &amp; deliver robust S&amp;OP processes within a highly project-oriented business</div>\n<div>•Executive-level communication and decision-making skills, with the ability to present complex business scenarios and strategic recommendations clearly.</div>\n<div>•Experience with planning systems (e.g., SAP IBP, Kinaxis, Oracle, Anaplan, Adaptive Planning) preferred.</div>\n</div>"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":158000,"max":180000},"salaryDescription":"<div>\n<p>Full Salary Range: $158,400/year (minimum), $169,200/year (midpoint), $180,000/ (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $158,400/year (minimum), $169,200/year (midpoint), $180,000/ (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Director, Sales & Operations Planning","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>Lead North America&rsquo;s integrated business planning strategy by overseeing end-to-end S&amp;OP governance, aligning commercial, product, financial, and supply chain strategies, and driving organizational capability, operational excellence, and long-term business performance. This role serves as a strategic business leader responsible for advancing planning maturity, enabling executive decision-making, and ensuring scalable, financially aligned growth across the region.</p>\n</div>","descriptionBodyPlain":"Lead North America’s integrated business planning strategy by overseeing end-to-end S&OP governance, aligning commercial, product, financial, and supply chain strategies, and driving organizational capability, operational excellence, and long-term business performance. This role serves as a strategic business leader responsible for advancing planning maturity, enabling executive decision-making, and ensuring scalable, financially aligned growth across the region.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/b3897c46-7b24-45fc-ae5d-fbb169278e23","applyUrl":"https://jobs.lever.co/coatesgroup/b3897c46-7b24-45fc-ae5d-fbb169278e23/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time, Permanent","department":"Technology","location":"Sydney","team":"Hardware Design and Engineering","allLocations":["Sydney"]},"createdAt":1765418101170,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Embedded Linux Engineer role is responsible for the Operating System build on new hardware, the OS development roadmap, the underlying   and application stack for new hardware devices. The role will ensure the OS works stably with all new hardware and peripherals, test that core application functions operate as expected on new hardware and work in with the application team in developing for new OS and hardware changes. The role will also develop a testing procedure and documentation for the introduction/deployment of new hardware with Coates operating system/application stack and assist in guiding the strategic direction and  evolution of the OS/hardware.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div><span style=\"font-size: 8pt;\">The Embedded Linux Engineer role is responsible for the Operating System build on new hardware, the OS development roadmap, the underlying&nbsp;&nbsp; and application stack for new hardware devices. The role will ensure the OS works stably with all new hardware and peripherals, test that core application functions operate as expected on new hardware and work in with the application team in developing for new OS and hardware changes. The role will also develop a testing procedure and documentation for the introduction/deployment of new hardware with Coates operating system/application stack and assist in guiding the strategic direction and&nbsp; evolution of the OS/hardware.</span></div>","id":"efb6123a-6442-4880-a761-21c93053b21f","lists":[{"text":"Role Responsibilities","content":"\n<li>Development of <strong>embedded edge/IoT Linux OS images</strong> (likely based on the Yocto platform), optimization of OS/hardware performance, assessment of possible&nbsp; platforms/partners, and integration of peripherals.</li>\n<li>Integration of device level software and scripted OS image components and implementation of application layer requirements in tandem with application team.</li>\n<li>Development of, and integration with, automated deployment and image management process, and integration with existing Git and CI/CD toolkit, documentation of core processes and procedures (imaging, maintenance, remote access, remote upgrading) and advise on the development, implementation and operation of robust QA processes.</li>\n<li>Improvement and management of IoT system and development of device level data collection tools.</li>\n<li>Development of new OS images for legacy systems.</li>\n"},{"text":"Role Requirements","content":"\n<li>Degree Level Embedded Software Engineering Qualification.</li>\n<li>Project experience with ground up development of bare metal embedded technology solutions, and custom Linux kernel development.</li>\n<li>Detailed knowledge of electronic system design, embedded programming, constrained software optimization, AI/ML hardware optimization, network security, bare metal OS/instruction programming, debugging, statistical data analysis.</li>\n<li>Specialization In multiple low level/bare metal coding languages (Assembly, C, C++, Rust, Go).</li>\n<li>3-4 years in&nbsp;electrical software technology engineering role.&nbsp;</li>\n"}],"text":"Embedded Linux Engineer","country":"AU","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div><span style=\"font-size: 8pt;\">The Embedded Linux Engineer role is responsible for the Operating System build on new hardware, the OS development roadmap, the underlying&nbsp;&nbsp; and application stack for new hardware devices. The role will ensure the OS works stably with all new hardware and peripherals, test that core application functions operate as expected on new hardware and work in with the application team in developing for new OS and hardware changes. The role will also develop a testing procedure and documentation for the introduction/deployment of new hardware with Coates operating system/application stack and assist in guiding the strategic direction and&nbsp; evolution of the OS/hardware.</span></div>","descriptionBodyPlain":"The Embedded Linux Engineer role is responsible for the Operating System build on new hardware, the OS development roadmap, the underlying   and application stack for new hardware devices. The role will ensure the OS works stably with all new hardware and peripherals, test that core application functions operate as expected on new hardware and work in with the application team in developing for new OS and hardware changes. The role will also develop a testing procedure and documentation for the introduction/deployment of new hardware with Coates operating system/application stack and assist in guiding the strategic direction and  evolution of the OS/hardware.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/efb6123a-6442-4880-a761-21c93053b21f","applyUrl":"https://jobs.lever.co/coatesgroup/efb6123a-6442-4880-a761-21c93053b21f/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time, Permanent","department":"Technology","location":"Sydney","team":"Software Engineering","allLocations":["Sydney"]},"createdAt":1770357763564,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Environment Manager is responsible for overseeing the operation, maintenance, and continuous improvement of the Coates Technology Labs, Showrooms, and consult on the maintenance of Client Labs. This role ensures the availability of high-performance development and testing environments that support innovation and rapid product development. The manager will collaborate with cross-functional teams to implement best practices in infrastructure management, automation, and technology lifecycle management.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div><span style=\"font-size: 9pt;\">The Environment Manager is responsible for overseeing the operation, maintenance, and continuous improvement of the Coates Technology Labs, Showrooms, and consult on the maintenance of Client Labs. This role ensures the availability of high-performance development and testing environments that support innovation and rapid product development. The manager will collaborate with cross-functional teams to implement best practices in infrastructure management, automation, and technology lifecycle management.</span></div>","id":"b86892ef-c3e5-4ed5-87b3-c94c74dd2f7e","lists":[{"text":"Individual Accountabilities","content":"\n<li><strong>Lab Management: </strong>Oversee day-to-day operations of the technology lab, including hardware, software, and networking components.</li>\n<li><strong>Environment Provisioning: </strong>Manage the provisioning, configuration, and optimization of lab environments.</li>\n<li><strong>Security Compliance: </strong>Ensure all lab environments comply with security policies and industry standards.</li>\n<li>&nbsp;<strong>Innovation Enablement: </strong>Provide technical support and guidance to R&amp;D teams for rapid prototyping and experimentation.</li>\n<li>&nbsp;<strong>Automation &amp; Efficiency: </strong>Implement automation tools and processes to streamline environment management and deployment workflows.</li>\n<li>&nbsp;<strong>Stakeholder Management: </strong>Manage relationships with hardware, software, support and account teams to ensure labs and show rooms are up to date and supporting the needs of the business.</li>\n<li><strong>Documentation: </strong>Maintain comprehensive documentation for lab processes, configurations, and standard operating procedures.</li>\n"},{"text":"Qualifications and Experience","content":"\n<li>3+ years of experience in lab management, IT infrastructure, system admin, or similar experience</li>\n<li>Experience with Linux-based systems</li>\n<li>General knowledge of AWS tools</li>\n<li>Client-facing experience with ability to interface with clients both remotely and in-person.</li>\n<li>Strong Understanding of the software development lifecycle and general software development best practices.</li>\n<li>Strong aptitude to learn new technologies and take on new projects.</li>\n"}],"text":"Environments Manager","country":"AU","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div><span style=\"font-size: 9pt;\">The Environment Manager is responsible for overseeing the operation, maintenance, and continuous improvement of the Coates Technology Labs, Showrooms, and consult on the maintenance of Client Labs. This role ensures the availability of high-performance development and testing environments that support innovation and rapid product development. The manager will collaborate with cross-functional teams to implement best practices in infrastructure management, automation, and technology lifecycle management.</span></div>","descriptionBodyPlain":"The Environment Manager is responsible for overseeing the operation, maintenance, and continuous improvement of the Coates Technology Labs, Showrooms, and consult on the maintenance of Client Labs. This role ensures the availability of high-performance development and testing environments that support innovation and rapid product development. The manager will collaborate with cross-functional teams to implement best practices in infrastructure management, automation, and technology lifecycle management.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/b86892ef-c3e5-4ed5-87b3-c94c74dd2f7e","applyUrl":"https://jobs.lever.co/coatesgroup/b86892ef-c3e5-4ed5-87b3-c94c74dd2f7e/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"Finance & Business Technology Systems","location":"Chicago, IL","team":"Business Technology Systems","allLocations":["Chicago, IL"]},"createdAt":1780503604923,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe primary responsibilities of the Finance Manager are to manage the day-to-day transactional processes and people supporting the accounting functions of the Order To Cash and Procure to Pay business cycles. Through management of a team, they also ensure transactions are entered accurately and contemporaneously.  Supporting the transaction processing in the region through guidance or management of support teams in region or in SSC, preparing and posting transactions may form part of the role to cover absences or particular busy times.  Diligent performance of financial control procedures to protect the assets and improve the performance of the business.  Share responsibility for the timely and accurate reporting of the financial results presenting to the Senior FM, local management or Group as required. \n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div><span style=\"font-size: 16px;\">The primary responsibilities of the <strong>Finance Manager</strong> are to manage the day-to-day transactional processes and people supporting the accounting functions of the Order To Cash and Procure to Pay business cycles. Through management of a team, they also ensure transactions are entered accurately and contemporaneously.&nbsp; Supporting the transaction processing in the region through guidance or management of support teams in region or in SSC, preparing and posting transactions may form part of the role to cover absences or particular busy times.&nbsp; Diligent performance of financial control procedures to protect the assets and improve the performance of the business.&nbsp; Share responsibility for the timely and accurate reporting of the financial results presenting to the Senior FM, local management or Group as required.&nbsp;</span></div>","id":"9c742fcc-468b-40db-be9b-c1fa105a4703","lists":[{"text":"Responsibilities ","content":"\n<li>Team management and development</li>\n<li>Set clear team goals, influence SSC team members and oversee day to day operation to meet these goals</li>\n<li>Set measurable KPIs for team members and introduce the established KPIs which had been implemented successfully from previous companies to the team if possible&nbsp;</li>\n<li>Delegate tasks and set deadlines, Monitor team performance and report on metrics</li>\n<li>Motivate team members, discover training needs and provide coaching, resolve any issues and reward achievements</li>\n<li>Conversion of assets to cash</li>\n<li>Ensure continuous touchpoints for OS AR are performed across US and SSC teams</li>\n<li>Contribute to order to cash meetings identifying action points and issues on monthly basis</li>\n<li>Monitor and drive improvements in GSNI, AR and open SO</li>\n<li>Resolve customer invoice exceptions, disputes, and system issues timely</li>\n<li>Timely and accurate processing of inventory transactions, company expenses and vendor payments</li>\n<li>Ensure accurate and timely processing of vendor invoices</li>\n<li>Work to resolve invoice/PO exceptions timely</li>\n<li>Support subledger health by working cross functionally to resolved aged transactions</li>\n<li>Ensure company liabilities are recorded accurately via supplier statement and balance sheet reconciliations</li>\n<li>Liaison cross functionally to support and advise on best business practices</li>\n<li>Participate in contract/SOW reviews</li>\n<li>Advise business partners on system and process concerns</li>\n<li>Assist in developing and maintaining system and process controls to safeguard assets</li>\n<li>Adherence to financial and other controls</li>\n<li>Maintenance and adherence to local or global controls to ensure accuracy in financial numbers and protection of assets</li>\n"},{"text":"Capabilities ","content":"\n<li>Ability to engage and collaborate across all stakeholder groups</li>\n<li>Ability to utilize critical thinking skills and multitask to drive home resolution to exceptions and process improvements as needed</li>\n<li>Ability to understand the link between business operations and the impact on the accounting and reporting function</li>\n<li>Ability to deliver to work under pressure to fixed timelines</li>\n"},{"text":"Qualifications ","content":"\n<li>University qualified</li>\n<li>3+ years of management experience</li>\n<li>3+ years post qualification</li>\n<li>Experience with systems/tools</li>\n"}],"salaryRange":{"min":88000,"max":100000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 16px;\">Full&nbsp;Salary&nbsp;Range: $88,000 (minimum), $94,000 (midpoint), $100,000 (maximum).</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Pay&nbsp;is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</span></div>","salaryDescriptionPlain":"Full Salary Range: $88,000 (minimum), $94,000 (midpoint), $100,000 (maximum).\n \nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Finance Manager","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div><span style=\"font-size: 16px;\">The primary responsibilities of the <strong>Finance Manager</strong> are to manage the day-to-day transactional processes and people supporting the accounting functions of the Order To Cash and Procure to Pay business cycles. Through management of a team, they also ensure transactions are entered accurately and contemporaneously.&nbsp; Supporting the transaction processing in the region through guidance or management of support teams in region or in SSC, preparing and posting transactions may form part of the role to cover absences or particular busy times.&nbsp; Diligent performance of financial control procedures to protect the assets and improve the performance of the business.&nbsp; Share responsibility for the timely and accurate reporting of the financial results presenting to the Senior FM, local management or Group as required.&nbsp;</span></div>","descriptionBodyPlain":"The primary responsibilities of the Finance Manager are to manage the day-to-day transactional processes and people supporting the accounting functions of the Order To Cash and Procure to Pay business cycles. Through management of a team, they also ensure transactions are entered accurately and contemporaneously.  Supporting the transaction processing in the region through guidance or management of support teams in region or in SSC, preparing and posting transactions may form part of the role to cover absences or particular busy times.  Diligent performance of financial control procedures to protect the assets and improve the performance of the business.  Share responsibility for the timely and accurate reporting of the financial results presenting to the Senior FM, local management or Group as required. \n","hostedUrl":"https://jobs.lever.co/coatesgroup/9c742fcc-468b-40db-be9b-c1fa105a4703","applyUrl":"https://jobs.lever.co/coatesgroup/9c742fcc-468b-40db-be9b-c1fa105a4703/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"department":"Operations","location":"Chicago, IL","team":"Supply Chain","allLocations":["Chicago, IL"]},"createdAt":1774384117705,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","id":"1385b416-4154-4899-b3c9-3debb11227e3","lists":[{"text":"Responsibilities ","content":"<div>\n<div>•Provide on-site and remote support during critical installations of digital signage equipment, including displays, media players, mounting hardware, and networking components, ensuring adherence to project specifications and installation.</div>\n<div>•Escalate complex issues to engineering or product support, documenting resolution steps for future reference..</div>\n<div>•Assess installer competency through practical demonstrations and provide ongoing coaching to reinforce best practices.</div>\n<div>•Collaborate with sourcing to identify and implement online portals and tools that automate the training and certification process, enabling real-time access to training modules and tracking completion and rates.</div>\n<div>•Develop and maintain a centralized training repository with on-demand content for installers, accessible via online platforms.</div>\n<div>•Analyze training completion rates, certification outcomes, and installer feedback to continuously improve training content and delivery methods.</div>\n<div>•Identify opportunities to streamline the training process, reduce onboarding time, and enhance field readiness.</div>\n<div>•Update training materials and manuals to reflect new products, procedures, and industry standards.</div>\n<div>•Conduct pre-installation site surveys to evaluate site readiness, verify infrastructure requirements, and identify potential installation challenges.</div>\n<div>•Communicate findings to Deployment Support, Deployment and project teams and recommend necessary adjustments to mitigate risks during installation.</div>\n<div>•Perform post-installation site audits to assess installation quality, verify equipment functionality, and ensure compliance with established standards.</div>\n<div>•Document findings, provide corrective actions, and follow up to confirm resolution of identified issues.</div>\n<div>•Implement a standardized audit checklist to drive consistency across all installation sites. guidelines.</div>\n<div>•Develop, maintain, and update comprehensive installation documentation, including BOMs, wiring diagrams, and configuration instructions.</div>\n<div>•Capture field insights and incorporate lessons learned into training materials and documentation updates.</div>\n<div>•Gather feedback from installers and field technicians to identify common challenges and potential areas for process improvement.</div>\n<div>•Collaborate with engineering and product development to integrate new digital signage products into field installation processes.</div>\n</div>"},{"text":"Capabilities ","content":"<div>\n<div>•Excellent written and verbal communication skills</div>\n<div>•Be able to prioritize tasks and work under minimal supervision and pressure</div>\n<div>•Demonstrate adaptability in responding to challenges and evolving business needs.</div>\n<div>•Be able to demonstrate ownership and accountability</div>\n<div>•A good team player</div>\n<div>•Honesty and integrity</div>\n<div>•Be respectful and empathetic</div>\n<div>•Can work in global organization across matrixed structures to deliver global outcomes</div>\n</div>"},{"text":"Qualifications ","content":"<div>\n<div>•Associate degree in Engineering, or related field, or equivalent experience.</div>\n<div>•2+ years of experience in field installation, preferably in digital signage, AV systems, or IT infrastructure.</div>\n<div>•Strong troubleshooting and problem-solving skills and the ability to work independently in the field.</div>\n<div>•Proficiency in reading technical drawings, wiring schematics, and equipment specifications.</div>\n<div>•Willingness to travel to various installation sites as needed, including overnight install.</div>\n<p>Preferred Qualifications:</p>\n<div>•Experience in MS Office tools is highly preferred.&nbsp;</div>\n</div>"}],"salaryRange":{"min":70400,"max":80000,"currency":"USD","interval":"per-year-salary"},"text":"Installation & Field Enablement Specialist","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/coatesgroup/1385b416-4154-4899-b3c9-3debb11227e3","applyUrl":"https://jobs.lever.co/coatesgroup/1385b416-4154-4899-b3c9-3debb11227e3/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"Operations","location":"Chicago, IL","team":"Supply Chain","allLocations":["Chicago, IL"]},"createdAt":1777585771336,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nKey member of the NAM Supply Chain team, the Junior Buyer is responsible for maximizing business efficiency through the effective management of stock ordering, inventory levels, and plan to pay processes. The key objective of this position is to perform a critical role in verification of stock orders, sourcing stock availability, placing orders, receipting orders, coordinating inbound transportation, as well as assisting throughout the reverse logistics process. This role has a heavy focus on inbound operations across NAM warehouses, ensuring inventory is received on time and working closely with the Inventory Coordinator to ensure inventory accuracy. \n \n \n \n \n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>Key member of the NAM Supply Chain team, the<strong> Junior Buyer</strong> is responsible for maximizing business efficiency through the effective management of stock ordering, inventory levels, and plan to pay&nbsp;processes. The key objective of this position is to perform a critical role in verification of stock orders, sourcing stock availability, placing orders, receipting orders, coordinating inbound transportation, as well as assisting throughout the reverse logistics process. This role has a heavy focus on inbound operations across NAM warehouses, ensuring inventory is received on time and working closely with the Inventory Coordinator to ensure inventory accuracy.&nbsp;</p>\n</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","id":"6fd5ae3a-19ed-4819-8faa-c73a034e7d6d","lists":[{"text":"Responsibilities:  ","content":"<div>\n<div>•P<strong>urchase Order Execution:</strong> Create, manage, and follow up on purchase orders in line with planning requirements, ensuring timely and accurate order processing.</div>\n<div>•<strong>Supplier Coordination:</strong> Communicate with suppliers to confirm orders, track deliveries, and provide regular updates on ETAs and stock availability to internal stakeholders.</div>\n<div>•<strong>Inbound Logistics Support:</strong> Coordinate inbound shipments with suppliers, logistics partners, and Global Shared Services to ensure timely receipt of goods into warehouses.</div>\n<div>•<strong>Inventory &amp; Data Accuracy:</strong> Maintain accurate system data (order status, delivery dates, inventory updates) and support inventory integrity through routine checks and issue identification.</div>\n<div>•<strong>Operational Support &amp; Issue Escalation</strong>: Identify and escalate supplier or delivery issues (e.g., delays, quality concerns) to Supply Planner, Sourcing, or Quality teams for resolution.</div>\n<div>•<strong>Cross-Functional Collaboration: </strong>Support Supply Planning, Logistics, and Deployment teams in day-to-day operations, including facilitating returns from the field and contributing to process improvements and S&amp;OP activities.</div>\n</div>"},{"text":"Qualifications:  ","content":"<div>\n<div>•1-2 years’ experience in a similar or supply chain role, with exposure to planning or inventory management preferred</div>\n<div>•Understanding of supply chain procedures&nbsp;</div>\n<div>•Working knowledge of ERP/MRP systems are preferred</div>\n<div>•Strong Excel skills</div>\n<div>•General Microsoft Suite capabilities</div>\n</div>"},{"text":"Capabilities:","content":"<div>\n<div>•Ability to manage key relationship with internal and external stakeholders</div>\n<div>•Strong attention to detail and excellent analytical skills</div>\n<div>•Good organizational skills and the ability to prioritize workload</div>\n<div>•Effective communication and negotiation skills</div>\n<div>•Excellent facilitation and issue resolution skills</div>\n<div>•Strong focus on execution</div>\n<div>•Exceptional organizational skills, with the ability to meet&nbsp;deadlines</div>\n<div>•Strong communication &amp; interpersonal skills and the ability to build&nbsp;strong relationships at all&nbsp;levels</div>\n</div>\n<p>&nbsp;</p>\n<div><br></div>"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":66000,"max":75000},"salaryDescription":"<div>\n<p>Full Salary Range: $66,000/year (minimum), $70,500/year (midpoint), $75,000/year (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $66,000/year (minimum), $70,500/year (midpoint), $75,000/year (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Junior Buyer","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>Key member of the NAM Supply Chain team, the<strong> Junior Buyer</strong> is responsible for maximizing business efficiency through the effective management of stock ordering, inventory levels, and plan to pay&nbsp;processes. The key objective of this position is to perform a critical role in verification of stock orders, sourcing stock availability, placing orders, receipting orders, coordinating inbound transportation, as well as assisting throughout the reverse logistics process. This role has a heavy focus on inbound operations across NAM warehouses, ensuring inventory is received on time and working closely with the Inventory Coordinator to ensure inventory accuracy.&nbsp;</p>\n</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","descriptionBodyPlain":"Key member of the NAM Supply Chain team, the Junior Buyer is responsible for maximizing business efficiency through the effective management of stock ordering, inventory levels, and plan to pay processes. The key objective of this position is to perform a critical role in verification of stock orders, sourcing stock availability, placing orders, receipting orders, coordinating inbound transportation, as well as assisting throughout the reverse logistics process. This role has a heavy focus on inbound operations across NAM warehouses, ensuring inventory is received on time and working closely with the Inventory Coordinator to ensure inventory accuracy. \n \n \n \n \n","hostedUrl":"https://jobs.lever.co/coatesgroup/6fd5ae3a-19ed-4819-8faa-c73a034e7d6d","applyUrl":"https://jobs.lever.co/coatesgroup/6fd5ae3a-19ed-4819-8faa-c73a034e7d6d/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"Corporate","location":"Chicago, IL","team":"Corporate","allLocations":["Chicago, IL"]},"createdAt":1779200123148,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nTo oversee and coordinate administrative and operational activities within an office environment. They are responsible for ensuring the smooth functioning of day-to-day operations & functions, managing office resources, and providing support to employees.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>To oversee and coordinate administrative and operational activities within an office environment. They are responsible for ensuring the smooth functioning of day-to-day operations &amp; functions, managing office resources, and providing support to employees.</p>\n</div>","id":"25348f44-22a4-4717-afd7-2dce70c99c43","lists":[{"text":"Responsibilities:","content":"\n<li>Maintain a well organized, clean and well-presented office, including all workspaces, meeting rooms, kitchens,&nbsp; showroom and all other common areas.</li>\n<li>Oversee the management and ensure smooth running of Front of House including ensuring that phone system and office security is managed effectively.</li>\n<li>Coordinate internal and external meetings, and manage meeting room set up, calendar/diary coordination; includes the close management of recurring meetings and ensuring meetings are aligned (attendees, catering, etc.), internal communications</li>\n<li>Design and implement office policies and procedures, including establishing standards and documentation.</li>\n<li>Coordinate the presentation content and logistics of the biweekly company stand up (Fire Up Meeting)</li>\n<li>Organize company functions and events and coordinate involvement in events in collaboration with Marketing and People &amp; Culture teams.</li>\n<li>Budget management for office operations and amenities.</li>\n<li>Track and manage expenses for the NAM Senior Leadership Team (excl NAM President, including preparing expense reports and ensuring adherence to the budget.</li>\n<li>Organize and book complex domestic travel itineraries and ensure adherence to company policies.</li>\n<li>Source and manage vendors for office amenities and facility maintenance, including all consumables (kitchens, bathroom, stationery, first aid kit) and office equipment as well as any trades or service people.</li>\n<li>Support the general office and wider business by assisting with administrative support and driving culture, engagement and change throughout the company.</li>\n<li>Manage all aspects of Chicago company events.</li>\n<li>Support the People and Culture Team (HR) with administrative assistance as required, in relation to for example Thrive program, onboarding, offboarding, recruitment, OSHA, documentation and administration.</li>\n<li>As required, support the President of NAM and Global CEO with personal administration tasks – including, but not limited to, running errands, managing bookings, travel, calendar management etc.</li>\n"},{"text":"Qualifications:","content":"\n<li>Minimum 5 years’ experience in an Office Manager/Senior Administration role</li>\n<li>Previous experience in a medium to large organization, ideally through a period of growth</li>\n<li>Demonstrated involvement in transforming office processes and facilitating changes in office operations.</li>\n<li>Proficiency in Microsoft office suite (Including Outlook, Teams, PowerPoint, Word, Excel)</li>\n"},{"text":"Capabilities:","content":"\n<li>Able to exercise a high level of confidentiality.</li>\n<li>Ability to work autonomously &amp; collaboratively as part of a team environment.</li>\n<li>Maintain a high level of organization and prioritization.</li>\n<li>Able to exercise effective time management.</li>\n<li>Exceptional customer service skills, with a focus on delivering high quality service to both internal and external stakeholders.</li>\n<li>Ability to adapt to changing priorities, handle unforeseen situations, and work effectively under pressure.</li>\n<li>Excellent written and verbal communication skills, with negotiation and conflict management skills.</li>\n<li>Ability to undertake process improvements and drive process transformation.</li>\n"}],"salaryRange":{"min":75000,"max":85000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>\n<p>Full Salary Range: $75,000 (minimum), $80,000 (midpoint), $85,000 (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $75,000 (minimum), $80,000 (midpoint), $85,000 (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Office Manager","country":"US","workplaceType":"onsite","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>To oversee and coordinate administrative and operational activities within an office environment. They are responsible for ensuring the smooth functioning of day-to-day operations &amp; functions, managing office resources, and providing support to employees.</p>\n</div>","descriptionBodyPlain":"To oversee and coordinate administrative and operational activities within an office environment. They are responsible for ensuring the smooth functioning of day-to-day operations & functions, managing office resources, and providing support to employees.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/25348f44-22a4-4717-afd7-2dce70c99c43","applyUrl":"https://jobs.lever.co/coatesgroup/25348f44-22a4-4717-afd7-2dce70c99c43/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time, Permanent","department":"Technology","location":"Chicago, IL","team":"Deployment and Support","allLocations":["Chicago, IL"]},"createdAt":1780602422358,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Operations Business Process Specialist plays a critical role in driving optimization, standardization, and continuous improvement across Coates’ global Operations functions. Operating within the Business Process Management (BPM) framework, this role works cross-functionally to identify opportunities for improvement, design and implement solutions, and deliver large-scale transformation initiatives.\nBy partnering with leadership and subject matter experts, the Operations Business Process Specialist ensures operational efficiency, process compliance, and alignment with the company’s strategic goals. This position is pivotal in enabling digital transformation, enhancing workforce productivity, and creating sustainable change that delivers measurable commercial and operational benefits.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>The <strong>Operations Business Process Specialist</strong> operates within the Business Process Management (BPM) framework. Through cross-functional engagement, the role is responsible for implementing opportunities identified by the manager of the Operations Teams&nbsp;with a focus around optimization and business process improvement within Operations. The role has broad responsibilities, including end-to-end process analysis, the facilitation of stakeholder engagement and the identification of solution requirements across various projects and initiatives. It plays a key role in supporting large scale change initiatives, that deliver commercial and operational benefits associated with efficiency improvements for Coates.</p>\n</div>","id":"a74392d7-fb04-4ae5-b9ea-070c6ec8d856","lists":[{"text":"Key Responsibilities","content":"<div>\n<div>•Support transformation projects, including digital shifts, process improvements, and cultural changes analysing current process inefficiencies, bottlenecks and areas for improvement</div>\n<div>•Lead process enhancement initiatives to enhance workforce productivity, including training, process automation, and best-practice adoption.</div>\n<div>•Engage with stakeholders to implement change, facilitate workshops, and manage risks and challenges.</div>\n<div>•Assess readiness for change, mitigate risks, and ensure smooth adoption of new systems and processes.</div>\n<div>•Monitor progress, gather feedback, and optimize change efforts for long-term success.</div>\n<div>•Partner with leadership to align initiatives with strategic goals and future ways of working.</div>\n<div>•Map out current state processes and establish a structured CI methodology to drive standardization and efficiency</div>\n<div>•Evaluate the sustainability and alignment of improvements to the future operating model</div>\n<div>•Build influential working relationships with subject matter experts from across the organization to support the achievement of improvements</div>\n<div>•Leverage data analytics and establish key performance indicators (KPIs) to assess network operations and identify areas for improvement</div>\n<div>•Work with all operational market leads to standardize &amp; localize (where necessary) process maps across all operational functions including Sales Operations, Deployment, Supply Chain &amp; Support services</div>\n</div>"},{"text":"Qualifications and Experience","content":"<div>\n<div>•Bachelor's degree in Information Technology, Business/ Commerce, or Project Management&nbsp;</div>\n<div>•5 Years&nbsp;experience in managing complex change initiatives</div>\n<div>•Proven experience in managing technical and IT business process improvements&nbsp;</div>\n<div>•Proven experience as a Business Process Engineer, with a focus on operations optimization</div>\n<div>•Lean and/or Six Sigma (green belt) knowledge would be advantageous</div>\n<div>•Change Management Certification (e.g., Prosci, ADKAR) is a plus</div>\n</div>"},{"text":"Capabilities","content":"<div>\n<div>•Strategic thinker aligning technical solutions with organization's long-term goals &amp; objectives</div>\n<div>•Excellent problem-solving, analytical &amp; communication (written &amp; verbal) skills</div>\n<div>•Strong knowledge in the use of PM toolsets (Asana) to provide visibility across multiple workstreams &amp; portfolio views up into SLT &amp; Portfolio Management&nbsp;</div>\n<div>•Ability to manage multiple projects simultaneously and prioritize tasks effectively</div>\n<div>•Strong interpersonal and communication skills to effectively collaborate with diverse teams and stakeholders</div>\n<div>•Ability to manage change programs &amp; report up (Manager &amp; SLT) &amp; across (PM’s, Portfolio Management) within Coates. Understands the impact to Big Rocks and change agenda.&nbsp;&nbsp;</div>\n</div>"}],"salaryRange":{"max":90000,"min":79200,"currency":"USD","interval":"per-year-salary"},"text":"Operations Business Process Specialist","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>The <strong>Operations Business Process Specialist</strong> operates within the Business Process Management (BPM) framework. Through cross-functional engagement, the role is responsible for implementing opportunities identified by the manager of the Operations Teams&nbsp;with a focus around optimization and business process improvement within Operations. The role has broad responsibilities, including end-to-end process analysis, the facilitation of stakeholder engagement and the identification of solution requirements across various projects and initiatives. It plays a key role in supporting large scale change initiatives, that deliver commercial and operational benefits associated with efficiency improvements for Coates.</p>\n</div>","descriptionBodyPlain":"The Operations Business Process Specialist plays a critical role in driving optimization, standardization, and continuous improvement across Coates’ global Operations functions. Operating within the Business Process Management (BPM) framework, this role works cross-functionally to identify opportunities for improvement, design and implement solutions, and deliver large-scale transformation initiatives.\nBy partnering with leadership and subject matter experts, the Operations Business Process Specialist ensures operational efficiency, process compliance, and alignment with the company’s strategic goals. This position is pivotal in enabling digital transformation, enhancing workforce productivity, and creating sustainable change that delivers measurable commercial and operational benefits.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/a74392d7-fb04-4ae5-b9ea-070c6ec8d856","applyUrl":"https://jobs.lever.co/coatesgroup/a74392d7-fb04-4ae5-b9ea-070c6ec8d856/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"NAM Tech & Global McDonald's Account","location":"Chicago, IL","team":"Global McDonald's Account","allLocations":["Chicago, IL"]},"createdAt":1770392881931,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Principal Engineer provides technical leadership by shaping architectural direction, guiding critical engineering decisions, and ensuring technology platforms evolve in a scalable, resilient, and strategically aligned way. Through deep technical expertise and cross-domain influence, the role sets and evolves technical direction across multiple squads and domains, ensuring alignment with business strategy and customer outcomes. The Principal Engineer acts as a trusted technical authority, enabling teams to design, build, and operate complex systems that meet long-term business and customer needs with confidence and consistency.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div><span style=\"font-size: 16px;\">The Principal Engineer provides technical leadership by shaping architectural direction, guiding critical engineering decisions, and ensuring technology platforms evolve in a scalable, resilient, and strategically aligned way. Through deep technical expertise and cross-domain influence, the role sets and evolves technical direction across multiple squads and domains, ensuring alignment with business strategy and customer outcomes. The Principal Engineer acts as a trusted technical authority, enabling teams to design, build, and operate complex systems that meet long-term business and customer needs with confidence and consistency.</span></div>","id":"fc2b0e14-08e6-423f-8874-799af39d6bca","lists":[{"text":"Responsibilities ","content":"<li><b>Technical Direction &amp; Architecture (</b>Defines and evolves the long-term technical and architectural direction across platforms and domains, ensuring alignment with business strategy and customer outcomes)</li><li>Translates business strategy into architectural principles, reference architectures, and multi-platform technical roadmaps</li><li>Leads the design of large-scale, distributed, and mission-critical systems across teams</li><li>Balances delivery speed, cost, risk, and long-term sustainability in major technical decisions</li><li><b>Engineering Excellence &amp; Governance (</b>Ensures engineering practices, standards, and decision-making enable high-quality, consistent delivery at scale)</li><li>Establishes and champions pragmatic engineering and architecture standards that are adopted in practice.</li><li>Provides architectural governance through design reviews, decision records, and reference implementations.</li><li>Sets expectations for scalability, performance, resilience, security, and reliability in system design.</li><li><b>Platform Health, Risk &amp; Sustainability (</b>Owns the long-term health and resilience of critical platforms by proactively addressing systemic risk and technical debt)</li><li>Identifies and resolves cross-domain architectural risks before they impact delivery or operations.</li><li>Acts as the final technical escalation point for complex, ambiguous, or systemic engineering challenges.</li><li>Leads root-cause analysis for major incidents, ensuring systemic fixes and sustainable outcomes.</li><li><b>Technical Leadership &amp; Organizational Influence (</b>Raises the technical capability and effectiveness of the organization through influence, mentorship, and trusted technical leadership)</li><li>Mentors senior engineers and technical leaders to build architectural judgement and systems thinking.</li><li>Raises the technical bar through exemplary design quality, documentation, and decision-making.</li><li>Communicates technical trade-offs, risks, and opportunities clearly to senior and executive leaders.</li>"},{"text":"Capabilities ","content":"<li>Architecture Leadership</li><li>Technical Depth</li><li>Systems Thinking</li><li>Complex Problem Solving </li><li>Strategic Technology Judgement</li><li>Influence Without Authority</li><li>Delivery Enablement</li>"},{"text":"Qualifications ","content":"<li>12+ years of experience in software engineering, including significant time working on large-scale, complex, or mission-critical systems</li><li>Proven experience designing &amp; evolving architectures across multiple teams, products, or platforms</li><li>Track record of influencing technical direction beyond a single team or domain</li><li>Demonstrated success leading or shaping major system transformations, platform initiatives, or modernization efforts</li><li>Experience operating at senior stakeholder level, communicating technical concepts to non-technical audiences</li><li>Hands-on experience in modern engineering practices (e.g., cloud-native systems, distributed architectures, CI/CD, reliability engineering, security-by-design, AI)</li>"}],"salaryRange":{"min":180000,"max":189000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 16px;\">Pay&nbsp;is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</span></div>","salaryDescriptionPlain":"Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Principal Engineer","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div><span style=\"font-size: 16px;\">The Principal Engineer provides technical leadership by shaping architectural direction, guiding critical engineering decisions, and ensuring technology platforms evolve in a scalable, resilient, and strategically aligned way. Through deep technical expertise and cross-domain influence, the role sets and evolves technical direction across multiple squads and domains, ensuring alignment with business strategy and customer outcomes. The Principal Engineer acts as a trusted technical authority, enabling teams to design, build, and operate complex systems that meet long-term business and customer needs with confidence and consistency.</span></div>","descriptionBodyPlain":"The Principal Engineer provides technical leadership by shaping architectural direction, guiding critical engineering decisions, and ensuring technology platforms evolve in a scalable, resilient, and strategically aligned way. Through deep technical expertise and cross-domain influence, the role sets and evolves technical direction across multiple squads and domains, ensuring alignment with business strategy and customer outcomes. The Principal Engineer acts as a trusted technical authority, enabling teams to design, build, and operate complex systems that meet long-term business and customer needs with confidence and consistency.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/fc2b0e14-08e6-423f-8874-799af39d6bca","applyUrl":"https://jobs.lever.co/coatesgroup/fc2b0e14-08e6-423f-8874-799af39d6bca/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time","department":"Corporate","location":"Sydney","team":"Corporate","allLocations":["Sydney"]},"createdAt":1773808437145,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\n\nWe’re looking for a Program Manager to turn strategy into execution, leading the programs that drive outcomes across our products, solutions, and client initiatives.\nYou’ll build the structure and rhythm behind our most important work, ensuring programs are delivered on time, aligned to client expectations, and supporting Coates’ commercial goals. Working closely with product, technology, delivery, and commercial teams, you’ll bring clarity to complex initiatives and keep stakeholders aligned.\nAlong the way, you’ll use data, insights, and smart processes to improve how we operate, driving efficiency, visibility, and better outcomes for our teams, partners, and clients.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<section data-turn-id=\"9c3ddf09-b343-4b7b-9ce0-3427c6888031\" data-testid=\"conversation-turn-5\" data-scroll-anchor=\"false\" data-turn=\"user\" dir=\"auto\"></section>\n<section data-turn-id=\"request-WEB:a0919d22-21a2-440f-a095-3b87bbc87d08-2\" data-testid=\"conversation-turn-6\" data-scroll-anchor=\"true\" data-turn=\"assistant\" dir=\"auto\">\n<div>\n<div>\n<div>\n<div data-message-author-role=\"assistant\" data-message-id=\"e40c649e-444e-4c6d-927d-74b124a08bdd\" data-message-model-slug=\"gpt-5-3\" data-turn-start-message=\"true\" tabindex=\"0\" dir=\"auto\">\n<div>\n<div>\n<p data-start=\"0\" data-end=\"170\">We’re looking for a <strong data-start=\"20\" data-end=\"39\">Program Manager</strong> to turn strategy into execution, leading the programs that drive outcomes across our products, solutions, and client initiatives.</p>\n<p data-start=\"172\" data-end=\"504\">You’ll build the structure and rhythm behind our most important work, ensuring programs are delivered on time, aligned to client expectations, and supporting Coates’ commercial goals. Working closely with product, technology, delivery, and commercial teams, you’ll bring clarity to complex initiatives and keep stakeholders aligned.</p>\n<p data-start=\"506\" data-end=\"685\" data-is-last-node=\"\" data-is-only-node=\"\">Along the way, you’ll use data, insights, and smart processes to improve how we operate, driving efficiency, visibility, and better outcomes for our teams, partners, and clients.</p>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</section>\n</div>","id":"4880bce9-20d2-4764-ac18-539f098702e6","lists":[{"text":"Key responsibilities for the role ","content":"\n<li data-section-id=\"16s6ls1\" data-start=\"112\" data-end=\"211\">\n<p data-start=\"114\" data-end=\"211\">Define program requirements aligned to business needs, strategic priorities, and data insights.</p>\n</li>\n<li data-section-id=\"kbdwqn\" data-start=\"212\" data-end=\"299\">\n<p data-start=\"214\" data-end=\"299\">Lead end-to-end program delivery from concept through execution and implementation.</p>\n</li>\n<li data-section-id=\"7wf7jo\" data-start=\"300\" data-end=\"396\">\n<p data-start=\"302\" data-end=\"396\">Manage cross-functional initiatives, ensuring milestones, scope, and timelines are achieved.</p>\n</li>\n<li data-section-id=\"kkdgus\" data-start=\"397\" data-end=\"496\">\n<p data-start=\"399\" data-end=\"496\">Develop and track program metrics, dashboards, and reporting to monitor performance and impact.</p>\n</li>\n<li data-section-id=\"1gf9667\" data-start=\"497\" data-end=\"598\">\n<p data-start=\"499\" data-end=\"598\">Use data and analytics to identify opportunities, drive improvements, and inform decision-making.</p>\n</li>\n<li data-section-id=\"1onkuo1\" data-start=\"599\" data-end=\"710\">\n<p data-start=\"601\" data-end=\"710\">Design and implement scalable processes that improve operational efficiency and standardise best practices.</p>\n</li>\n<li data-section-id=\"ajl9n1\" data-start=\"711\" data-end=\"801\">\n<p data-start=\"713\" data-end=\"801\">Build strong relationships with stakeholders across technical and non-technical teams.</p>\n</li>\n<li data-section-id=\"esr7qi\" data-start=\"802\" data-end=\"901\">\n<p data-start=\"804\" data-end=\"901\">Facilitate collaboration across multiple business units to drive alignment and shared outcomes.</p>\n</li>\n<li data-section-id=\"hdkv65\" data-start=\"902\" data-end=\"998\">\n<p data-start=\"904\" data-end=\"998\">Establish governance frameworks to manage program tracking, risks, issues, and dependencies.</p>\n</li>\n<li data-section-id=\"prggrn\" data-start=\"999\" data-end=\"1090\">\n<p data-start=\"1001\" data-end=\"1090\">Communicate progress, insights, and results clearly to leadership and key stakeholders.</p>\n</li>\n"},{"text":"Qualifications and experience","content":"<div>\n\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Bachelor’s degree.</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">3+ years of program or project management experience.</span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">3+ years of experience implementing process improvements using data and metrics.</span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Advanced Excel (Pivot Tables,&nbsp;</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">VLookups</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">) and SQL skills (or equivalent analytical tools).</span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Experience in building scalable processes, project management frameworks, and schedules.</span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Proven success in operational excellence and continuous improvement initiatives.</span></li>\n\n</div>"}],"text":"Program Manager","country":"AU","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<section dir=\"auto\" data-turn=\"user\" data-scroll-anchor=\"false\" data-testid=\"conversation-turn-5\" data-turn-id=\"9c3ddf09-b343-4b7b-9ce0-3427c6888031\"></section>\n<section dir=\"auto\" data-turn=\"assistant\" data-scroll-anchor=\"true\" data-testid=\"conversation-turn-6\" data-turn-id=\"request-WEB:a0919d22-21a2-440f-a095-3b87bbc87d08-2\">\n<div>\n<div>\n<div>\n<div dir=\"auto\" tabindex=\"0\" data-turn-start-message=\"true\" data-message-model-slug=\"gpt-5-3\" data-message-id=\"e40c649e-444e-4c6d-927d-74b124a08bdd\" data-message-author-role=\"assistant\">\n<div>\n<div>\n<p data-end=\"170\" data-start=\"0\">We&rsquo;re looking for a <strong data-end=\"39\" data-start=\"20\">Program Manager</strong> to turn strategy into execution, leading the programs that drive outcomes across our products, solutions, and client initiatives.</p>\n<p data-end=\"504\" data-start=\"172\">You&rsquo;ll build the structure and rhythm behind our most important work, ensuring programs are delivered on time, aligned to client expectations, and supporting Coates&rsquo; commercial goals. Working closely with product, technology, delivery, and commercial teams, you&rsquo;ll bring clarity to complex initiatives and keep stakeholders aligned.</p>\n<p data-is-only-node=\"\" data-is-last-node=\"\" data-end=\"685\" data-start=\"506\">Along the way, you&rsquo;ll use data, insights, and smart processes to improve how we operate, driving efficiency, visibility, and better outcomes for our teams, partners, and clients.</p>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</section>\n</div>","descriptionBodyPlain":"\nWe’re looking for a Program Manager to turn strategy into execution, leading the programs that drive outcomes across our products, solutions, and client initiatives.\nYou’ll build the structure and rhythm behind our most important work, ensuring programs are delivered on time, aligned to client expectations, and supporting Coates’ commercial goals. Working closely with product, technology, delivery, and commercial teams, you’ll bring clarity to complex initiatives and keep stakeholders aligned.\nAlong the way, you’ll use data, insights, and smart processes to improve how we operate, driving efficiency, visibility, and better outcomes for our teams, partners, and clients.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/4880bce9-20d2-4764-ac18-539f098702e6","applyUrl":"https://jobs.lever.co/coatesgroup/4880bce9-20d2-4764-ac18-539f098702e6/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"NAM Tech & Global McDonald's Account","location":"Chicago, IL","team":"Global McDonald's Account","allLocations":["Chicago, IL"]},"createdAt":1780331095475,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","id":"5cd5d778-f282-4f19-93e5-7c58675e8475","lists":[{"text":"Responsibilities ","content":"<div>\n<div>•Developing test cases/scenarios based on requirements</div>\n<div>•Performing various types of testing such as functional testing, regression testing, integration testing, and performance testing&nbsp;</div>\n<div>•Collaborating with Technical Program Manager on defining success criteria</div>\n<div>•Providing feedback on design, usability, and user experience from a quality assurance perspective</div>\n<div>•Understanding continuous integration and delivery pipelines – Gitlab etc.</div>\n<div>•Contributing to test automation to streamline testing processes</div>\n<div>•Documenting test cases, procedures, and results for future reference</div>\n</div>"},{"text":"Capabilities ","content":"<div>\n<div>•Communicating clearly and effectively, both written and verbally, when raising defects, providing feedback or suggesting improvements</div>\n<div>•Regularly participating in team meetings and other public forums</div>\n<div>•Embracing a continuous improvement mindset</div>\n<div>•Good attention to details and analytical thinking</div>\n</div>"},{"text":"Qualifications ","content":"<div>\n<div>•JavaScript test frameworks - e.g.&nbsp;TestCafe, Cypress and Playwright</div>\n<div>•Unix/Linux-like systems</div>\n<div>•Version control with git - experience with PR flows and branching flows.</div>\n<div>•A working knowledge of containers, such as&nbsp;Docker</div>\n<div>•Knowledge on AWS S3 and Lambda</div>\n<div>•API testing and exploratory testing</div>\n<div>•Basic knowledge of databases</div>\n<div>•User acceptance testing with clients</div>\n</div>"}],"salaryRange":{"min":105600,"max":120000,"currency":"USD","interval":"per-year-salary"},"text":"QA Engineer","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/coatesgroup/5cd5d778-f282-4f19-93e5-7c58675e8475","applyUrl":"https://jobs.lever.co/coatesgroup/5cd5d778-f282-4f19-93e5-7c58675e8475/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time, Permanent","department":"Operations","location":"Chicago, IL","team":"Supply Chain","allLocations":["Chicago, IL"]},"createdAt":1777585956860,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe NAM Reverse Logistics Coordinator drives efficient recovery and disposition of returned and non-conforming goods to reduce waste, maximize value, and minimize financial impact. Through accurate execution, fast turnaround, and strong cross-functional and 3PL collaboration, the role improves cost efficiency, service reliability, and sustainability outcomes.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>The NAM <strong>Reverse Logistics Coordinator </strong>drives efficient recovery and disposition of returned and non-conforming goods to reduce waste, maximize value, and minimize financial impact. Through accurate execution, fast turnaround, and strong cross-functional and 3PL collaboration, the role improves cost efficiency, service reliability, and sustainability outcomes.</p>\n</div>","id":"6533c94e-2040-4651-a510-267014b627d8","lists":[{"text":"Accountabilities:  ","content":"<div>\n<div>•<strong> Returns &amp; RMA Operations:</strong> Execute and manage returns, RMAs, recalls, and disposition workflows in line with established procedures.</div>\n<div>•<strong>Vendor &amp; Partner Coordination</strong>: Collaborate daily with 3PLs, carriers, repair centers, and recycling vendors to ensure timely pickup, processing, and final disposition.</div>\n<div>•<strong>Issue Management &amp; Escalation</strong>: Triage operational exceptions and escalate complex or systemic issues to the Reverse Logistics Specialist.</div>\n<div>•<strong>Data Accuracy &amp; Inventory Control</strong>: Maintain accurate system records (RMAs, inventory status, disposition codes) and support cycle counts, audits, and inventory investigations.</div>\n<div>•<strong>Logistics &amp; Reporting:</strong> Process transportation documentation, support freight consolidation, and deliver regular KPI and operational reports (turnaround time, recovery rates, volumes, costs).</div>\n<div>•<strong>Continuous Improvement &amp; Compliance</strong>: Contribute to process improvements and cross-functional initiatives while ensuring adherence to safety, regulatory, and environmental requirements.</div>\n</div>"},{"text":"Capabilities: ","content":"<div>\n<div>•Detail-oriented, reliable, and process-driven.</div>\n<div>•Strong organizational skills and ability to prioritize under pressure.</div>\n<div>•Good verbal and written communication; able to escalate clearly and early.</div>\n<div>•Basic analytical skills to produce and interpret operational metrics.</div>\n<div>•Team player with a service orientation and willingness to execute tactical tasks.</div>\n<div>•Comfortable working in a fast-paced operational environment and supporting change initiatives.</div>\n<div>•Computer proficiency with all Microsoft applications.</div>\n</div>"},{"text":"Qualifications:  ","content":"<div>•2–4 years logistics, warehouse, or reverse logistics operations experience.</div>\n<div>•Hands‑on experience with returns/RMA processes, basic disposition routing, and 3PL coordination.</div>\n<div>•Proficient in Microsoft Excel and Outlook; experience with WMS/ERP or returns modules preferred.</div>\n<div>•Familiarity with freight documentation and basic transportation concepts across North America.</div>\n<div>•Exposure to sustainability/product recovery initiatives is a plus.</div>\n<div>•Strong interpersonal skills and ability to manage multiple stakeholders.</div>\n<div>&nbsp;</div>"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":52800,"max":60000},"salaryDescription":"<div>\n<p>Full Salary Range: $52,800/year (minimum), $56,400/year (midpoint), $60,000/year (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $52,800/year (minimum), $56,400/year (midpoint), $60,000/year (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Reverse Logistics Coordinator","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>The NAM <strong>Reverse Logistics Coordinator </strong>drives efficient recovery and disposition of returned and non-conforming goods to reduce waste, maximize value, and minimize financial impact. Through accurate execution, fast turnaround, and strong cross-functional and 3PL collaboration, the role improves cost efficiency, service reliability, and sustainability outcomes.</p>\n</div>","descriptionBodyPlain":"The NAM Reverse Logistics Coordinator drives efficient recovery and disposition of returned and non-conforming goods to reduce waste, maximize value, and minimize financial impact. Through accurate execution, fast turnaround, and strong cross-functional and 3PL collaboration, the role improves cost efficiency, service reliability, and sustainability outcomes.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/6533c94e-2040-4651-a510-267014b627d8","applyUrl":"https://jobs.lever.co/coatesgroup/6533c94e-2040-4651-a510-267014b627d8/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time, Permanent","department":"NAM Tech & Global McDonald's Account","location":"Sydney","team":"NAM Tech - Delivery","allLocations":["Sydney"]},"createdAt":1777348556111,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Senior Director, Delivery (McDonald’s) is accountable for the effective planning, coordination, and execution of delivery across the McDonald's portfolio of programs, squads and releases. The role ensures work is delivered predictably, environments and releases are managed efficiently, and cross-functional teams are aligned to achieve business and client outcomes. Through strong leadership, governance, and continuous improvement, the role drives delivery excellence at scale.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>The Senior Director, Delivery (McDonald’s) is accountable for the effective planning, coordination, and execution of delivery across the McDonald's portfolio of programs, squads and releases. The role ensures work is delivered predictably, environments and releases are managed efficiently, and cross-functional teams are aligned to achieve business and client outcomes. Through strong leadership, governance, and continuous improvement, the role drives delivery excellence at scale.</p>\n</div>","id":"82d46288-a221-41f1-88e2-dad81c763702","lists":[{"text":"Key responsibilities for the role ","content":"\n<li>Portfolio Delivery Leadership: Lead delivery across multiple&nbsp;programs, squads, and work streams, ensuring commitments are realistic, coordinated, and delivered predictably.</li>\n<li>Release Planning &amp; Execution: Oversee integrated release planning and execution across squads, ensuring features progress smoothly through the SDLC.</li>\n<li>Program Governance: Govern larger initiatives spanning multiple squads, managing scope, milestones, dependencies, risks, and benefits realisation.</li>\n<li>Delivery Flow &amp; Dependency Management: Improve quality and throughput across squads by resolving blockers, managing cross-team dependencies, and enabling efficient flow from planning to production.</li>\n<li>Release &amp; Environment Management: Lead the release management practice and environment governance, ensuring coordinated release calendars, deployment readiness, environment availability, and effective management of environment demand, conflicts, and dependencies.</li>\n<li>Governance, Reporting &amp; Risk Control: Maintain clear delivery &amp; program governance, forecasting, RAID management, and timely escalation of issues requiring decisions.</li>\n<li>Cross-Functional &amp; Client Alignment: Partner with Product, Engineering, Quality, Operations, and client stakeholders to align priorities, capacity, practices, and delivery readiness.</li>\n<li>Resource &amp; Commercial Management: Manage delivery capacity, budgets, and partner resources to ensure efficient utilisation and commercially sound outcomes.</li>\n<li>People Leadership &amp; Continuous Improvement: Build a high-performing Delivery function and continuously improve planning discipline, release effectiveness, delivery cadence, and team capability.</li>\n"},{"text":"Qualifications and experience","content":"\n<li>12+ years in software Program Management and/or technology delivery with 5 years&nbsp;of experience leading large and complex technology portfolios</li>\n<li>Proven track-record delivering enterprise-scale software, digital, or platform initiatives across multiple concurrent squads or streams</li>\n<li>Strong experience managing continuous delivery models with frequent releases, coordinated testing cycles, and production deployments</li>\n<li>Experience in Agile, hybrid, and structured delivery models, with sound judgement on fit-for-purpose governance</li>\n<li>Strong commercial acumen, including budgeting, forecasting, capacity planning, and partner/vendor management</li>\n<li>Strong stakeholder management skills, including executive, client, and cross-functional engagement</li>\n"}],"text":"Senior Director, Delivery","country":"AU","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>The Senior Director, Delivery (McDonald&rsquo;s) is accountable for the effective planning, coordination, and execution of delivery across the McDonald's portfolio of programs, squads and releases. The role ensures work is delivered predictably, environments and releases are managed efficiently, and cross-functional teams are aligned to achieve business and client outcomes. Through strong leadership, governance, and continuous improvement, the role drives delivery excellence at scale.</p>\n</div>","descriptionBodyPlain":"The Senior Director, Delivery (McDonald’s) is accountable for the effective planning, coordination, and execution of delivery across the McDonald's portfolio of programs, squads and releases. The role ensures work is delivered predictably, environments and releases are managed efficiently, and cross-functional teams are aligned to achieve business and client outcomes. Through strong leadership, governance, and continuous improvement, the role drives delivery excellence at scale.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/82d46288-a221-41f1-88e2-dad81c763702","applyUrl":"https://jobs.lever.co/coatesgroup/82d46288-a221-41f1-88e2-dad81c763702/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time, Permanent","department":"Technology","location":"Sydney","team":"Software Engineering","allLocations":["Sydney"]},"createdAt":1770357333764,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Senior Director, Engineering & Quality leads engineering and quality outcomes to deliver the product roadmap through scalable, reliable, and cost-effective technology. This role provides strategic technical leadership, manages Engineering and Quality Directors, and partners closely with Product, Delivery, and Account teams to drive operational excellence, modern engineering practices, automation, and sustained product quality.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>The Senior Director, Engineering &amp; Quality leads engineering and quality outcomes to deliver the product roadmap through scalable, reliable, and cost-effective technology. This role provides strategic technical leadership, manages Engineering and Quality Directors, and partners closely with Product, Delivery, and Account teams to drive operational excellence, modern engineering practices, automation, and sustained product quality.</div>","id":"f6fd7d56-497a-4be6-8569-a89adf33a180","lists":[{"text":"Individual Accountabilities ","content":"\n<li><strong>Engineering Delivery &amp; Execution: </strong>Own engineering outcomes that enable the product roadmap, ensuring predictable delivery and high-quality deployments in partnership with Product and Delivery.</li>\n<li><strong>Technical Direction &amp; Architecture: </strong>Set the technical direction for the business unit, ensuring scalable, resilient architecture and sustainable platform evolution.</li>\n<li><strong>Quality Strategy and Governance</strong>: Own the quality strategy, quality management systems, and continuous improvement frameworks, including the vision to drive continued automation.</li>\n<li><strong>Service Health &amp; Operational Performance: </strong>Be accountable for platform stability, performance, and availability across production and pre-production environments.</li>\n<li><strong>Technical Debt &amp; Modernisation: </strong>Ensure technical debt is visible, prioritised, and actively reduced through refactoring and modernisation initiatives.</li>\n<li><strong>Engineering Efficiency: </strong>Improve productivity through streamlined practices and tooling, automation, and effective code management practices.</li>\n<li><strong>People, Capability &amp; Cross-Functional Leadership: </strong>Lead, mentor, and develop Engineering and Quality leaders, build required capability, and drive alignment across Product, Delivery, Operations, Support, and Account Management.</li>\n<li><strong>Risk &amp; Quality Management: </strong>Proactively identify and mitigate engineering and quality risks ensuring delivery quality meets or exceeds customer expectations.</li>\n"},{"text":"Qualifications and Experience","content":"\n<li>10+ years in software engineering and/or quality, with 5+ years in technical leadership and experience leading both engineering and quality functions</li>\n<li>Bachelors Degrees in Engineering, Computer science, or related fields</li>\n<li>Proven experience delivering enterprise-scale software platforms, ideally including content services or digital experience solutions</li>\n<li>Strong background with both cloud-native architectures (AWS preferred) and distributed systems (Linux-based environments preferred)</li>\n<li>Demonstrated accountability for engineering execution, quality outcomes and quality governance</li>\n<li>Deep understanding of modern software delivery practices (Agile, Lean, DevOps, CI/CD, etc.)</li>\n<li>Experience establishing engineering frameworks, standards, and practices across distributed teams</li>\n<li>Experience defining and scaling quality management strategies, including automation and shift-left practices</li>\n<li>Demonstrated success managing engineering teams supporting SaaS or digital experience platforms</li>\n<li>Proven track record of launching successful products, platforms, and/or client-facing service offerings</li>\n"}],"text":"Senior Director, Engineering and Quality","country":"AU","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>The Senior Director, Engineering &amp; Quality leads engineering and quality outcomes to deliver the product roadmap through scalable, reliable, and cost-effective technology. This role provides strategic technical leadership, manages Engineering and Quality Directors, and partners closely with Product, Delivery, and Account teams to drive operational excellence, modern engineering practices, automation, and sustained product quality.</div>","descriptionBodyPlain":"The Senior Director, Engineering & Quality leads engineering and quality outcomes to deliver the product roadmap through scalable, reliable, and cost-effective technology. This role provides strategic technical leadership, manages Engineering and Quality Directors, and partners closely with Product, Delivery, and Account teams to drive operational excellence, modern engineering practices, automation, and sustained product quality.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/f6fd7d56-497a-4be6-8569-a89adf33a180","applyUrl":"https://jobs.lever.co/coatesgroup/f6fd7d56-497a-4be6-8569-a89adf33a180/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"Technology","location":"Chicago, IL","team":"Product","allLocations":["Chicago, IL"]},"createdAt":1775574820428,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","id":"e0504907-8dce-415e-9b78-345eb9a7f355","lists":[{"text":"Responsibilities ","content":"<div>\n<p>•<strong> Platform Development</strong> – Deliver a scalable, maintainable platform that meets the QSR industry’s unique needs by building a robust CMS and supporting additional applications.</p>\n<p>•<strong> Team Collaboration &amp; Mentorship</strong> – Support team goals by guiding and mentoring junior and mid-level developers, contributing to a cohesive, knowledge-sharing development environment.</p>\n<p>• <strong>Documentation &amp; Technical Standards</strong> – Create clear documentation and establish coding standards that ensure quality, maintainability, and ease of future development.</p>\n<p>•<strong> Technical Excellence &amp; Quality Assurance </strong>– Drive quality by implementing best practices, conducting code reviews, and demonstrating deep technical expertise.</p>\n<p>• <strong>Cloud Infrastructure and CMS Development</strong> – Work with DevOps to deploy and maintain cloud solutions, enhancing platform scalability and performance</p>\n</div>"},{"text":"Capabilities ","content":"<div><strong>• Technical Mastery</strong> – Demonstrates expertise in TypeScript, object-oriented programming, and dependency injection, with a strong foundation in both backend and frontend frameworks.</div>\n<div>&nbsp;</div>\n<div><strong>• Proactive Leadership </strong>– Takes initiative in guiding team members, fostering a collaborative and growth-oriented team culture.</div>\n<div>&nbsp;</div>\n<div><strong>• Attention to Quality</strong> – Holds a high standard for code quality and actively participates in code reviews to uphold best practices.</div>\n<div>&nbsp;</div>\n<div><strong>• Adaptability</strong> – Adapts quickly to new challenges, technologies, and evolving project requirements within the QSR industry.</div>\n<div>&nbsp;</div>\n<div><strong>• Effective Communication</strong> – Communicates clearly, particularly when documenting technical decisions, standards, and processes, making complex information accessible to the team.&nbsp;</div>"},{"text":"Qualifications ","content":"<div>\n<div><strong>Technical Skills: </strong></div>\n<div>&nbsp;</div>\n<div>• Extensive experience in TypeScript and object-oriented programming.</div>\n<div>&nbsp;</div>\n<div>• Proficient in backend development using frameworks like NestJS and Express.</div>\n<div>&nbsp;</div>\n<div>• Frontend expertise in at least one major framework: Angular, React, or Svelte.</div>\n<div>&nbsp;</div>\n<div>• Familiarity with dependency injection patterns and libraries like tsyringe.</div>\n<div>&nbsp;</div>\n<div><strong>Additional Knowledge (Preferred):&nbsp;</strong></div>\n<div>&nbsp;</div>\n<div>• Cloud infrastructure experience (e.g., AWS, Google Cloud) is a strong advantage.</div>\n<div>&nbsp;</div>\n<div>• Experience with CMS development or knowledge of CMS frameworks.&nbsp;</div>\n</div>"}],"salaryRange":{"min":123000,"max":140000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>\n<p>Full Salary Range: $123,200/year (minimum), $131,600/year (midpoint), $140,000/ (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $123,200/year (minimum), $131,600/year (midpoint), $140,000/ (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Senior Full Stack TypeScript Developer","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/coatesgroup/e0504907-8dce-415e-9b78-345eb9a7f355","applyUrl":"https://jobs.lever.co/coatesgroup/e0504907-8dce-415e-9b78-345eb9a7f355/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Technology","location":"Sydney","team":"Software Engineering","allLocations":["Sydney"]},"createdAt":1767581260282,"descriptionPlain":"Lead the technical execution and strategic development of digital menu board and content management solutions for Quick Service Restaurant (QSR) clients. This role drives architectural design, scalability, and robustness of systems through deep expertise in TypeScript, cloud infrastructure, and object-oriented development. The Senior Full Stack Engineer mentor's engineers, leads complex projects, and champions a culture of technical excellence, innovation, and continuous improvement.\n","description":"<div><span style=\"font-size: 8pt;\">Lead the technical execution and strategic development of digital menu board and content management solutions for Quick Service Restaurant (QSR) clients. This role drives architectural design, scalability, and robustness of systems through deep expertise in TypeScript, cloud infrastructure, and object-oriented development. The Senior Full Stack Engineer mentor's engineers, leads complex projects, and champions a culture of technical excellence, innovation, and continuous improvement.</span></div>","id":"f7152567-ddba-4543-963f-f77cc948d9b8","lists":[{"text":"Role Responsibilities ","content":"\n<li><strong>Technical Leadership and Solution Architecture</strong></li>\n<li>Define and guide system architecture for CMS and digital menu board solutions to ensure scalability, maintainability, and performance.</li>\n<li>Drive technology decisions across front-end and back-end stacks, particularly leveraging TypeScript and cloud-based frameworks.</li>\n<li>Partner with product and UX teams to ensure technical feasibility and solution alignment with customer needs.</li>\n<li><strong>End-to-End Project Delivery</strong></li>\n<li>Lead the design, build, testing, and deployment of complex, customer-facing features across the full stack.</li>\n<li>Ensure seamless integration of front-end interfaces, backend APIs, and cloud infrastructure.</li>\n<li>Collaborate with DevOps to ensure robust CI/CD pipelines and secure, automated deployments.</li>\n<li><strong>Quality, Standards, and Technical Governance</strong></li>\n<li>Establish and uphold engineering standards for code quality, performance, and security.</li>\n<li>Conduct comprehensive code reviews and mentor engineers on software design principles and OOP best practices.</li>\n<li>Identify and remediate technical debt, ensuring architectural decisions support long-term scalability.</li>\n<li><strong>Mentorship and Team Development</strong></li>\n<li>Provide guidance, feedback, and technical coaching to engineers.</li>\n<li>Foster a culture of learning, collaboration, and continuous improvement.</li>\n<li>Support onboarding of new team members and documentation of technical knowledge.</li>\n<li><strong>Innovation and Continuous Improvement</strong></li>\n<li>Identify opportunities to leverage emerging technologies or frameworks that enhance solution capabilities.</li>\n<li>Lead technical proof-of-concepts (POCs) or innovation sprints to explore and validate new ideas.</li>\n<li>Drive automation and optimization initiatives to improve delivery speed, quality, and reliability.</li>\n"},{"text":"Role Requirements","content":"\n<li>5+ years’ experience in full stack engineering</li>\n<li>Bachelors Degree in Computer Science (or equivalent experience and/or certifications).</li>\n<li>Experience with CMS development and digital signage solutions. (preferred)</li>\n<li>Proven track record of leading technical teams and delivering enterprise-level projects. (preferred)</li>\n<li>Advanced understanding of security best practices in cloud environments. (preferred)</li>\n<li><strong>Technical Skills:</strong></li>\n<li>Extensive expertise in TypeScript, JavaScript, Node and object-oriented programming.</li>\n<li>Advanced backend development skills with frameworks like NestJS and Express.</li>\n<li>Proficient in frontend frameworks: React.</li>\n<li>Strong architectural design skills and experience implementing scalable systems.</li>\n<li>Deep knowledge of cloud infrastructure, preferably AWS, and DevOps practices.</li>\n<li><strong>Strategic Technical Leadership </strong>– Leads by example, guiding teams with deep technical insight and strategic vision.</li>\n<li><strong> Innovation Mindset </strong>– Proactively introduces and implements innovative solutions to complex problems.</li>\n<li><strong>High Accountability </strong>– Owns outcomes and drives projects to successful, high quality, outcomes.</li>\n<li><strong>Effective Communication </strong>– Articulates complex technical concepts clearly to diverse audiences.</li>\n<li><strong>Adaptability</strong> – Thrives in fast-paced, evolving environments with rapidly changing business needs.</li>\n"}],"text":"Senior Full-Stack Engineer","country":"AU","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<div><span style=\"font-size: 8pt;\">Lead the technical execution and strategic development of digital menu board and content management solutions for Quick Service Restaurant (QSR) clients. This role drives architectural design, scalability, and robustness of systems through deep expertise in TypeScript, cloud infrastructure, and object-oriented development. The Senior Full Stack Engineer mentor's engineers, leads complex projects, and champions a culture of technical excellence, innovation, and continuous improvement.</span></div>","descriptionBodyPlain":"Lead the technical execution and strategic development of digital menu board and content management solutions for Quick Service Restaurant (QSR) clients. This role drives architectural design, scalability, and robustness of systems through deep expertise in TypeScript, cloud infrastructure, and object-oriented development. The Senior Full Stack Engineer mentor's engineers, leads complex projects, and champions a culture of technical excellence, innovation, and continuous improvement.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/f7152567-ddba-4543-963f-f77cc948d9b8","applyUrl":"https://jobs.lever.co/coatesgroup/f7152567-ddba-4543-963f-f77cc948d9b8/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time","department":"North America (NAM) Client Services","location":"Chicago, IL","team":"USA Market","allLocations":["Chicago, IL"]},"createdAt":1775771264137,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe North America Senior Sales & Operations Planning Manager is responsible for leading and orchestrating the end-to-end Sales & Operations Planning (S&OP) process across North America. This role ensures alignment between commercial, product, and supply chain functions to deliver a unified, feasible, and financially aligned plan. The role owns the monthly S&OP cycle spanning: Product Management Review, Demand Planning, Supply Planning and Executive S&OP Review. The objective is to balance demand and supply while optimizing service levels, inventory, cost, and revenue performance. The Senior S&OP Manager acts as the primary integrator across functions, driving decision-making, transparency, and accountability.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>The <strong>North America Senior Sales &amp; Operations Planning Manager</strong> is responsible for leading and orchestrating the end-to-end Sales &amp; Operations Planning (S&amp;OP) process across North America. This role ensures alignment between commercial, product, and supply chain functions to deliver a unified, feasible, and financially aligned plan. The role owns the monthly S&amp;OP cycle spanning: Product Management Review, Demand Planning, Supply Planning and Executive S&amp;OP Review. The objective is to balance demand and supply while optimizing service levels, inventory, cost, and revenue performance. The Senior S&amp;OP Manager acts as the primary integrator across functions, driving decision-making, transparency, and accountability.</p>\n</div>","id":"7e1f9cf7-36ff-4f21-a936-b8384a0fd402","lists":[{"text":"Responsibilities:","content":"<div>\n<div>•Own and continuously improve the end-to-end NAM S&amp;OP process, calendar, and governance.</div>\n<div>•Ensure structured, timely execution of all S&amp;OP stages with clear deliverables and decision points.</div>\n<div>•Facilitate cross-functional alignment and resolve conflicts between demand, supply, and financial objectives.</div>\n<div>•Partner with Product Management to integrate product lifecycle plans (launches, phase-ins/outs, promotions).</div>\n<div>•Ensure new product introductions (NPIs) and portfolio changes are reflected accurately in demand and supply plans.</div>\n<div>•Identify risks and opportunities associated with portfolio changes.</div>\n<div>•Lead the demand review process, ensuring a consensus forecast that reflects market intelligence and commercial inputs.</div>\n<div>•Challenge assumptions and bias in forecasts using data, analytics, and historical trends.</div>\n<div>•Drive forecast accuracy improvements and bias reduction initiatives.</div>\n<div>•Collaborate with supply chain, manufacturing, and procurement teams to develop a feasible supply plan.</div>\n<div>•Ensure alignment between supply capabilities and demand requirements.</div>\n<div>•Identify constraints, risks, and mitigation plans (capacity, materials, logistics).</div>\n<div>•Prepare and present consolidated S&amp;OP outputs to executive leadership.</div>\n<div>•Highlight key gaps, risks, and decisions required (e.g., trade-offs between service, cost, and inventory).</div>\n<div>•Enable fact-based decision-making through clear scenarios and recommendations.</div>\n<div>•Define, track, and report key S&amp;OP metrics (forecast accuracy, service level, inventory, OTIF, plan adherence).</div>\n<div>•Drive accountability across functions for performance outcomes.</div>\n<div>•Lead root cause analysis and corrective action planning.</div>\n<div>•Identify and implement improvements in S&amp;OP processes, tools, and data quality.</div>\n<div>•Support digital transformation initiatives (e.g., advanced planning systems, analytics tools).</div>\n<div>•Promote standardization and best practices across the region.</div>\n</div>"},{"text":"Capabilities:","content":"<div>\n<div>•Ability to connect operational plans with financial and strategic objectives.</div>\n<div>•Strong analytical skills with the ability to interpret complex data and generate insights.</div>\n<div>•Scenario planning and trade-off analysis expertise.</div>\n<div>•Strong facilitation and leadership skills without direct authority.</div>\n<div>•Ability to influence and align senior stakeholders across functions.</div>\n<div>•Conflict resolution and decision-making capability.</div>\n<div>•Deep understanding of S&amp;OP/IBP best practices and frameworks.</div>\n<div>•Ability to design, implement, and improve structured business processes.</div>\nFocus on discipline, consistency, and continuous improvement</div>"},{"text":"Qualifications:","content":"<div>\n<div>•Bachelor’s degree in Supply Chain, Business, Engineering, Finance, or related field (MBA or advanced degree preferred).</div>\n<div>•10–15+ years experience in Supply chain, Demand Planning, Supply Planning, or S&amp;OP/IBP roles.</div>\n<div>•Proven experience leading or managing an S&amp;OP or Integrated Business Planning (IBP) process.</div>\n<div>•Strong background in cross-functional leadership within a complex, highly operational organization demanding best in class results for its customers.</div>\n<div>•Thrives &amp; deliver robust S&amp;OP processes within a highly project-oriented business</div>\n<div>•Experience in North America markets and understanding of regional supply chain dynamics.</div>\n<div>•Demonstrated success in stakeholder management at senior leadership levels.</div>\n<div>•Experience with planning systems (e.g., SAP IBP, Kinaxis, Oracle, Anaplan, Adaptive Planning) preferred.</div>\n</div>"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":132000,"max":150000},"salaryDescription":"<div>\n<p>Full Salary Range: $132,000/year (minimum), $141,000/year (midpoint), $150,000/ (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $132,000/year (minimum), $141,000/year (midpoint), $150,000/ (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Senior Sales & Operations Planning Manager","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>The <strong>North America Senior Sales &amp; Operations Planning Manager</strong> is responsible for leading and orchestrating the end-to-end Sales &amp; Operations Planning (S&amp;OP) process across North America. This role ensures alignment between commercial, product, and supply chain functions to deliver a unified, feasible, and financially aligned plan. The role owns the monthly S&amp;OP cycle spanning: Product Management Review, Demand Planning, Supply Planning and Executive S&amp;OP Review. The objective is to balance demand and supply while optimizing service levels, inventory, cost, and revenue performance. The Senior S&amp;OP Manager acts as the primary integrator across functions, driving decision-making, transparency, and accountability.</p>\n</div>","descriptionBodyPlain":"The North America Senior Sales & Operations Planning Manager is responsible for leading and orchestrating the end-to-end Sales & Operations Planning (S&OP) process across North America. This role ensures alignment between commercial, product, and supply chain functions to deliver a unified, feasible, and financially aligned plan. The role owns the monthly S&OP cycle spanning: Product Management Review, Demand Planning, Supply Planning and Executive S&OP Review. The objective is to balance demand and supply while optimizing service levels, inventory, cost, and revenue performance. The Senior S&OP Manager acts as the primary integrator across functions, driving decision-making, transparency, and accountability.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/7e1f9cf7-36ff-4f21-a936-b8384a0fd402","applyUrl":"https://jobs.lever.co/coatesgroup/7e1f9cf7-36ff-4f21-a936-b8384a0fd402/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time, Permanent","department":"Strategy & Legal","location":"Sydney","team":"Strategy","allLocations":["Sydney"]},"createdAt":1779061992699,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nOwn the global McDonald's account growth strategy, translating market intelligence, customer insight, and competitive analysis into a clear, coordinated multi-year plan that guides investment decisions and expansion priorities. The role drives execution of the global strategy through regional markets — embedding plans, building a global operating framework that enables markets to work consistently and efficiently, and identifying where local opportunities can be scaled for broader adoption. By maintaining a continuous intelligence loop between market activity and global strategic direction, the role ensures the growth strategy remains live, grounded in real market signals, and capable of creating compounding value across the global account.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Own the global McDonald's account growth strategy, translating market intelligence, customer insight, and competitive analysis into a clear, coordinated multi-year plan that guides investment decisions and expansion priorities. The role drives </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">execution of the global strategy through regional markets — embedding plans, building a global operating framework that enables markets to work consistently and efficiently, and </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">identifying</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> where local opportunities can be scaled for broader </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">adoption. By </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">maintaining</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> a continuous intelligence loop between market activity and global strategic direction, the role ensures the growth strategy </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">remains</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> live, grounded in real market signals, and capable of creating compounding value across </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">the global account.</span></div>","id":"7b39fb3b-8def-42e8-84f7-d1c7fd7717d7","lists":[{"text":"Key responsibilities for this role ","content":"<div>\n<div>\n<div><strong><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Account Growth Strategy</span></strong>​</div>\n</div>\n<div>\n\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Own and </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">maintain</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> the McDonald's 1–</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">3 year</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> global account growth plan, ensuring alignment with Coates' broader three-year vision and </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">measurable targets across markets and solutions.</span></li>\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Report on progress against the growth plan, escalating required changes and ensuring leadership and BD governance have&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">accurate</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">, </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">timely</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> visibility of strategic performance.</span></li>\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Represent the McDonald's global account at BD governance forums, ensuring strategic priorities are visible and pipeline opportunities&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">are actively progress.</span>​</li>\n\n</div>\n<div>\n<p data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><strong><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Global Strategy Execution &amp; Market Embedding</span>​</strong></p>\n</div>\n<div>\n\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Drive the translation of the global growth strategy into market-level plans, working with regional account teams to ensure local execution </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">reflects global strategic intent and priorities.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Develop and&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">maintain</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> a global operating framework for market account teams, providing consistent tools, guidance, and strategic </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">context that enables markets to </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">operate</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> efficiently and in alignment with the global plan.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Establish clear accountability with market teams for execution against agreed strategic milestones, tracking progress and actively&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">managing dependencies and misalignments that cut across markets.</span>​</li>\n\n</div>\n<div>\n<p data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><strong><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Market Intelligence &amp; Global Scalability</span>​</strong></p>\n</div>\n<div>\n\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Manage customer intelligence processes and </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">facilitate</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> regular Risks &amp; Opportunities (R&amp;O) sessions globally, </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">synthesising</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> market-level </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">insights into actionable strategic inputs.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Assess local and market-specific growth opportunities for potential global applicability, developing a structured view of which initiatives&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">have the scale, commercial viability, and client appetite for global adoption.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Feed validated market intelligence and scalability assessments back into the global growth strategy, ensuring the plan evolves in&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">response to real market signals rather than assumptions.</span>​</li>\n\n</div>\n<div>\n<p data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><strong><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Cross-functional Alignment &amp; Commercial Development</span>​</strong></p>\n</div>\n<div>\n\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Collaborate with the McDonald's Product Roadmap Manager to ensure the product roadmap supports and enables growth plan </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">objectives</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">, and to inform business development plans based on GTM readiness.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Partner with the Account Director to align current execution with&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">future plans</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">, </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">determine</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> strategic direction, and ensure commercial </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">opportunities </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">identified</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> through strategy work are progressed into pipeline.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Monitor the competitive landscape to&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">identify</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> threats and opportunities relevant to the account, informing strategic positioning and </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">commercial decision-making.</span></li>\n\n</div>\n</div>"},{"text":"Qualifications and experience","content":"<div>\n<div>\n\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Minimum 5–8 years' experience in strategy, business development, or commercial planning roles, with </span><span data-usefontface=\"true\" data-contrast=\"none\">demonstrated</span><span data-usefontface=\"true\" data-contrast=\"none\"> progression to a </span><span data-usefontface=\"true\" data-contrast=\"none\">senior individual contributor or manager level</span>​</li>\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Proven experience developing and executing multi-year commercial or account growth strategies within complex, global enterprise&nbsp;</span><span data-usefontface=\"true\" data-contrast=\"none\">environments</span>​</li>\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Strong background in market intelligence, opportunity analysis, and risk and opportunity management — with experience translating&nbsp;</span><span data-usefontface=\"true\" data-contrast=\"none\">insights into actionable strategic plans</span>​</li>\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Demonstrated ability to work across global and regional teams, driving alignment and accountability against a shared strategic direction</span>​</li>\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Experience collaborating with product or technology teams to inform go-to-market planning and business development pipeline</span>​</li>\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Track record</span><span data-usefontface=\"true\" data-contrast=\"none\"> of </span><span data-usefontface=\"true\" data-contrast=\"none\">identifying</span><span data-usefontface=\"true\" data-contrast=\"none\"> and converting growth opportunities within existing enterprise accounts or market segments</span></li>\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Experience working within or alongside large-scale technology deployment or managed services environments (highly desirable)</span>​</li>\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Familiarity with the QSR industry, digital merchandising, or global franchise operating models (highly desirable)</span>​</li>\n<li data-ccp-props=\"{&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Experience&nbsp;</span><span data-usefontface=\"true\" data-contrast=\"none\">operating</span><span data-usefontface=\"true\" data-contrast=\"none\"> within a global account or market framework, with an understanding of how global strategy translates into diverse </span><span data-usefontface=\"true\" data-contrast=\"none\">local operating contexts (desirable)</span></li>\n\n</div>\n</div>"}],"text":"Senior Strategy Manager","country":"AU","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\">Own the global McDonald's account growth strategy, translating market intelligence, customer insight, and competitive analysis into a clear, coordinated multi-year plan that guides investment decisions and expansion priorities. The role drives </span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\">execution of the global strategy through regional markets &mdash; embedding plans, building a global operating framework that enables markets to work consistently and efficiently, and </span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\">identifying</span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\"> where local opportunities can be scaled for broader </span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\">adoption. By </span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\">maintaining</span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\"> a continuous intelligence loop between market activity and global strategic direction, the role ensures the growth strategy </span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\">remains</span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\"> live, grounded in real market signals, and capable of creating compounding value across </span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\">the global account.</span></div>","descriptionBodyPlain":"Own the global McDonald's account growth strategy, translating market intelligence, customer insight, and competitive analysis into a clear, coordinated multi-year plan that guides investment decisions and expansion priorities. The role drives execution of the global strategy through regional markets — embedding plans, building a global operating framework that enables markets to work consistently and efficiently, and identifying where local opportunities can be scaled for broader adoption. By maintaining a continuous intelligence loop between market activity and global strategic direction, the role ensures the growth strategy remains live, grounded in real market signals, and capable of creating compounding value across the global account.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/7b39fb3b-8def-42e8-84f7-d1c7fd7717d7","applyUrl":"https://jobs.lever.co/coatesgroup/7b39fb3b-8def-42e8-84f7-d1c7fd7717d7/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time, Permanent","department":"NAM Tech & Global McDonald's Account","location":"Sydney","team":"McDonald's Solution Delivery","allLocations":["Sydney"]},"createdAt":1770357404367,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Senior Technical BA role will play an integral role and understand and convey the customer needs to the Engineering team to ensure the delivery of a solution that fits the client needs. In this role, you will be expected to liaise with a variety of stakeholders in translating actionable business requirements into functional and technical specifications including process mapping of functional flows. In addition to this, the role will be responsible to ensure all requirements are documented clearly and accurately to support the development lifecycle.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div><span style=\"font-size: 9pt;\">The Senior Technical BA role will play an integral role and understand and convey the customer needs to the Engineering team to ensure the delivery of a solution that fits the client needs. In this role, you will be expected to liaise with a variety of stakeholders in translating actionable business requirements into functional and technical specifications including process mapping of functional flows. In addition to this, the role will be responsible to ensure all requirements are documented clearly and accurately to support the development lifecycle.</span></div>","id":"ea857721-690a-4225-aeab-a924189a0a3c","lists":[{"text":"Individual Accountabilities","content":"\n<li>Collaborate with customers, product managers and business stakeholders to gather, analyze, and document technical&nbsp; and functional business requirements that meet business outcomes</li>\n<li>Conduct workshops and interviews to elicit, validate, and document clear business requirements</li>\n<li>Map client requirements into product epics/features</li>\n<li>Decompose product epics/features into user stories/tickets with detailed functional and technical requirements, and clear acceptance criteria</li>\n<li>Develop strong working relationships with internal stakeholders and external clients to define and confirm business requirements</li>\n<li>Provide content for the Product Manager to include in external-facing product documentation describing features, business rules, and use cases</li>\n<li>Create necessary artefacts, including capability gap analysis and process flow diagrams</li>\n<li>Support the maintenance and update of user guides based on functional changes as projects are delivered</li>\n<li>Support the creation of UAT test cases with the consideration of client acceptance scenarios and conduct internal&nbsp;UAT&nbsp;of delivered features</li>\n<li>Facilitate the creation of traceability matrices from detailed requirements to test cases</li>\n<li>Identify opportunities to improve internal processes and practices and propose practical solutions to be implemented</li>\n<li>Conduct research and develop a thorough understanding of customer needs and new technologies in collaboration with Product Managers to ensure alignment with Product vision</li>\n<li>Cross team collaboration to manage functional dependencies and ensure these are considered as part of sprint planning and during sprints</li>\n<li>Able to get into detail in terms of technical solutions to influence the best options for functional changes that still meet business needs but also meet strict project schedules</li>\n"},{"text":"Qualifications and Experience","content":"\n<li>8+ years experience within a similar role&nbsp;</li>\n<li>Tertiary qualification in Computer Science, Software Engineering or related field</li>\n<li>Experience in Digital Software for 5+ years (preferred)</li>\n<li>Experience creating detailed functional specifications for Digital software products (5 years)</li>\n<li>Experience using Figma to create or update wireframe designs as required</li>\n<li>Experience working in both agile and waterfall methodologies</li>\n<li>Experience using Jira and Confluence</li>\n<li>Knowledge of BABOK and business process mapping methods</li>\n"}],"text":"Senior Technical BA","country":"AU","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div><span style=\"font-size: 9pt;\">The Senior Technical BA role will play an integral role and understand and convey the customer needs to the Engineering team to ensure the delivery of a solution that fits the client needs. In this role, you will be expected to liaise with a variety of stakeholders in translating actionable business requirements into functional and technical specifications including process mapping of functional flows. In addition to this, the role will be responsible to ensure all requirements are documented clearly and accurately to support the development lifecycle.</span></div>","descriptionBodyPlain":"The Senior Technical BA role will play an integral role and understand and convey the customer needs to the Engineering team to ensure the delivery of a solution that fits the client needs. In this role, you will be expected to liaise with a variety of stakeholders in translating actionable business requirements into functional and technical specifications including process mapping of functional flows. In addition to this, the role will be responsible to ensure all requirements are documented clearly and accurately to support the development lifecycle.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/ea857721-690a-4225-aeab-a924189a0a3c","applyUrl":"https://jobs.lever.co/coatesgroup/ea857721-690a-4225-aeab-a924189a0a3c/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time, Permanent","department":"International Markets Client Services","location":"Silvassa","team":"India Market","allLocations":["Silvassa"]},"createdAt":1780530961291,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">To lead and </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">optimise</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> post-sales service operations across the business unit by delivering effective customer support, building scalable service capability, and enabling high-quality service outcomes. The role is responsible for </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">developing service networks, driving operational efficiency, strengthening customer support processes, supporting project delivery, and identifying service-related revenue opportunities while maintaining strong cross-functional </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">relationships.</span></div>","id":"614e13b5-0c0d-47f1-b881-2d7d5ca50657","lists":[{"text":"Key Responsibilities for the role ","content":"<div>\n<div>\n<div><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Service Network &amp; Capability </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">- Develop and </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">maintain</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> a scalable and effective post-sales service capability across </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">India to support customer demand and enable consistent service delivery.</span>​</div>\n\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Establish and expand local service support networks across key states and locations in line with business&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">requirements.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Develop and implement support standards and processes to improve service effectiveness and customer&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">experience.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Deliver training and capability development initiatives across the service support network and service teams.</span>​</li>\n\n<div><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Service Delivery &amp; Operational Excellence </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">- Ensure efficient and high-quality delivery of post-sales services through </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">effective service coordination, performance </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">management</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> and operational governance. </span>​</div>\n\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Coordinate, manage and attend service activities and customer support requirements as needed.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Deliver service outcomes within agreed turnaround times (TAT) and customer commitments.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Manage service documentation and reporting, including service call logs, weekly updates, warranty&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">records</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> and </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">materials tracking.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Monitor service performance and support continuous improvement initiatives.</span>​</li>\n\n<div><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Service Commercial Performance </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">- Support business growth through the development and expansion of service-</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">led revenue opportunities.</span>​</div>\n\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Develop and implement Annual Maintenance Contract (AMC) models for the India market.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Support forecasting and revenue projections associated with service offerings.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Identify</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> and drive </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">additional</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> revenue opportunities through out-of-warranty </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">component</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> sales and services.</span>​</li>\n\n<div><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Customer &amp; Stakeholder Management&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">- Build trusted customer and internal partnerships to support service </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">excellence and long-term operational outcomes.</span>​</div>\n\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Develop and&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">maintain</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> strong working relationships with customer project teams and internal stakeholders.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Partner with production teams to support ongoing availability of replacement components.</span>​</li>\n<li data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1}\"><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Drive positive customer outcomes and contribute to strong customer satisfaction and QBR results.</span></li>\n\n</div>\n</div>"},{"text":"Qualifications and experience","content":"<div>\n<div>\n\n<li><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Demonstrated technical knowledge of electrical and electronic equipment, materials, manufacturing </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">processes</span> <span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">and industrial machinery.</span>​</li>\n<li><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Experience supporting post-sales service delivery,&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">troubleshooting</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> and customer support activities within a </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">technical or operational environment.</span>​</li>\n<li><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Strong capability in planning,&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">coordinating</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> and executing multiple workstreams, with sound problem-solving and </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">critical thinking skills.</span>​</li>\n<li><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Ability to interpret and apply technical standards, operating&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">procedures</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> and service requirements to support </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">service outcomes.</span>​</li>\n<li><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Proficiency in Microsoft Excel and confidence working with operational reports, service data and performance&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">tracking. Salesforce </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">experience desirable. </span>​</li>\n<li><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Strong written and verbal communication skills in English and local language(s); understanding of South Indian&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">languages is </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">advantageous</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">.</span>​</li>\n<li><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">Demonstrated ability to build effective working relationships across customers,&nbsp;</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">suppliers</span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\"> and cross-functional </span><span data-scheme-color=\"@000000,1,\" data-usefontface=\"true\" data-contrast=\"none\">internal teams.</span></li>\n\n</div>\n</div>"}],"text":"Service & Hardware Support Specialist","country":"IN","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\">To lead and </span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\">optimise</span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\"> post-sales service operations across the business unit by delivering effective customer support, building scalable service capability, and enabling high-quality service outcomes. The role is responsible for </span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\">developing service networks, driving operational efficiency, strengthening customer support processes, supporting project delivery, and identifying service-related revenue opportunities while maintaining strong cross-functional </span><span xml:lang=\"EN-US\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@000000,1,\">relationships.</span></div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/coatesgroup/614e13b5-0c0d-47f1-b881-2d7d5ca50657","applyUrl":"https://jobs.lever.co/coatesgroup/614e13b5-0c0d-47f1-b881-2d7d5ca50657/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time, Permanent","department":"Technology","location":"Sydney","team":"Platform Technology","allLocations":["Sydney"]},"createdAt":1779318932300,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Solution Architect owns the end-to-end design integrity of solutions within their assigned platform vertical. Operating within the governance framework established by the Enterprise Architect, they translate business and product requirements into coherent, scalable, and standards-compliant architectures — bridging strategic intent and engineering execution. They are a key participant in the Architecture Review Board, accountable for ensuring their vertical's solutions align with the organisation's technology strategy, security posture, and target platform model.\n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>\n<p>The Solution Architect owns the end-to-end design integrity of solutions within their assigned platform vertical. Operating within the governance framework established by the Enterprise Architect, they translate business and product requirements into coherent, scalable, and standards-compliant architectures — bridging strategic intent and engineering execution. They are a key participant in the Architecture Review Board, accountable for ensuring their vertical's solutions align with the organisation's technology strategy, security posture, and target platform model.</p>\n</div>","id":"a771ebc0-bc99-4b57-ae3f-27877a63a0e8","lists":[{"text":"Role responsibilities ","content":"<div>\n<p><strong>Architecture Design and Solution Ownership</strong></p>\n\n<li>Develop high-level blueprints and detailed architecture specifications that address business requirements, technical constraints, and platform interoperability — including integration patterns, data flows, and system boundaries</li>\n<li>Evaluate and recommend technologies, frameworks, and platforms appropriate to the solution context, ensuring alignment with EA-approved standards and the organisation's target architecture. Document all material trade-offs.</li>\n<li>Produce and keep current comprehensive documentation — including architecture decision records (ADRs), C4 model diagrams, integration guides, and design specifications — as the authoritative source of truth for the vertical.</li>\n\n<p><strong>Governance, Standards and Risk Management</strong></p>\n\n<li>Apply and advocate for architecture standards, patterns, and guardrails defined by the Enterprise Architect. Escalate deviations, exceptions, and cross-vertical dependencies to the ARB for resolution.</li>\n<li>Ensure all solution designs incorporate relevant regulatory, data governance, and security requirements from inception. Proactively identify and remediate architectural risk, technical debt, and compliance gaps.</li>\n<li>Present designs, review peer submissions, and contribute to binding technology decisions. Co-own the evolution of organisation-wide architecture standards within the ARB forum.</li>\n\n<p><strong>Engineering Enablement and Implementation Oversight</strong></p>\n\n<li>Provide architectural direction and hands-on guidance to engineering squads throughout the delivery lifecycle — from design review and sprint planning through to production readiness — ensuring implementation fidelity to the approved design.</li>\n<li>Lead structured design reviews at key delivery milestones, validating adherence to standards, identifying risks, and ensuring non-functional requirements (performance, scalability, reliability) are addressed before release.</li>\n<li>Assess live solutions against performance benchmarks and reliability targets. Identify and prioritise optimisation opportunities, technical debt reduction, and platform evolution — feeding findings back into the architecture roadmap.</li>\n\n<p><strong>Stakeholder Engagement and Architecture Knowledge</strong></p>\n\n<li>Translate complex architectural decisions and trade-offs clearly for both technical and non-technical stakeholders — including product, engineering, and executive levels — ensuring shared understanding and informed decision-making.</li>\n<li>Work closely with peer Solution Architects, the Enterprise Architect, and third-party vendors to ensure cross-cutting concerns (integrations, shared services, security) are resolved cohesively and without duplication.</li>\n<li>Champion a knowledge-sharing culture within the engineering organisation through brown-bag sessions, architecture playbooks, and mentoring. Contribute to elevating architectural thinking and standards across teams.</li>\n\n</div>"},{"text":"Role requirements ","content":"<div>\n\n<li>Bachelor's degree in Computer Science, Software Engineering, or related discipline (or equivalent experience)</li>\n<li>Industry certification relevant to vertical (e.g. AWS/Azure/GCP Solutions Architect, TOGAF, or equivalent) — preferred</li>\n<li>5+ years experience in a solutions architect or equivalent senior technical design role</li>\n<li>10+ years experience in leadership of complex software designs</li>\n<li>Demonstrated experience designing and delivering complex, enterprise-scale solutions</li>\n<li>Hands-on experience with cloud platforms (AWS, Azure, or GCP) and cloud-native architectures</li>\n<li>Experience in communicating across technical and non-technical audiences including executive stakeholder levels</li>\n\n</div>"}],"text":"Solution Architect","country":"AU","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>\n<p>The Solution Architect owns the end-to-end design integrity of solutions within their assigned platform vertical. Operating within the governance framework established by the Enterprise Architect, they translate business and product requirements into coherent, scalable, and standards-compliant architectures &mdash; bridging strategic intent and engineering execution. They are a key participant in the Architecture Review Board, accountable for ensuring their vertical's solutions align with the organisation's technology strategy, security posture, and target platform model.</p>\n</div>","descriptionBodyPlain":"The Solution Architect owns the end-to-end design integrity of solutions within their assigned platform vertical. Operating within the governance framework established by the Enterprise Architect, they translate business and product requirements into coherent, scalable, and standards-compliant architectures — bridging strategic intent and engineering execution. They are a key participant in the Architecture Review Board, accountable for ensuring their vertical's solutions align with the organisation's technology strategy, security posture, and target platform model.\n","hostedUrl":"https://jobs.lever.co/coatesgroup/a771ebc0-bc99-4b57-ae3f-27877a63a0e8","applyUrl":"https://jobs.lever.co/coatesgroup/a771ebc0-bc99-4b57-ae3f-27877a63a0e8/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full-time","department":"Operations","location":"Guangzhou","team":"Supply Chain","allLocations":["Guangzhou"]},"createdAt":1778806685196,"descriptionPlain":"","description":"<div>\n<div data-olk-copy-source=\"MessageBody\">Responsibilities:</div>\n<div>\n<div><strong>Team Leadership &amp; Capability Development</strong>​</div>\n</div>\n<ul>\n<li>\n<div role=\"presentation\">Lead and develop SQEs to deliver consistent quality outcomes ​</div>\n</li>\n<li>\n<div role=\"presentation\">Set priorities, allocate&nbsp;workload, and ensure execution discipline ​</div>\n</li>\n<li>\n<div role=\"presentation\">Build capability in problem-solving and supplier engagement ​</div>\n</li>\n</ul>\n<div>\n<div><strong>Supplier Quality Performance Management</strong>​</div>\n</div>\n<ul>\n<li>\n<div role=\"presentation\">Own supplier quality KPIs (PPM, defects, yield) ​</div>\n</li>\n<li>\n<div role=\"presentation\">Drive structured supplier performance reviews ​</div>\n</li>\n<li>\n<div role=\"presentation\">Lead escalation management for critical suppliers ​</div>\n</li>\n</ul>\n<div>\n<div><strong>Preventative Quality &amp; Improvement</strong>​</div>\n</div>\n<ul>\n<li>\n<div role=\"presentation\">Implement supplier quality improvement plans ​</div>\n</li>\n<li>\n<div role=\"presentation\">Reduce variation through process control and standardisation ​</div>\n</li>\n<li>\n<div role=\"presentation\">Drive supplier corrective action effectiveness ​</div>\n</li>\n</ul>\n<div>\n<div><strong>Quality Governance &amp; Compliance</strong>​</div>\n</div>\n<ul>\n<li>\n<div role=\"presentation\">Ensure adherence to quality systems and audit readiness ​</div>\n</li>\n<li>\n<div role=\"presentation\">Support internal and external audits ​</div>\n</li>\n<li>\n<div role=\"presentation\">Maintain supplier qualification and approval standards</div>\n</li>\n</ul>\n<div>&nbsp;</div>\n<div>Requirements:</div>\n<ul>\n<li>\n<div role=\"presentation\">Degree in Engineering, Manufacturing, or related discipline​</div>\n</li>\n<li>\n<div role=\"presentation\">5–10 years in quality/supplier quality roles​</div>\n</li>\n<li>\n<div role=\"presentation\">Experience managing teams and supplier relationships</div>\n</li>\n<li>\n<div role=\"presentation\">People leadership and coaching​</div>\n</li>\n<li>\n<div role=\"presentation\">Supplier performance management​</div>\n</li>\n<li>\n<div role=\"presentation\">Advanced root cause &amp; quality tools (8D, FMEA, SPC)​</div>\n</li>\n<li>\n<div role=\"presentation\">Stakeholder management (cross-functional)​</div>\n</li>\n<li>\n<div role=\"presentation\">Data-driven decision making</div>\n</li>\n</ul>\n</div>","id":"4996ed9c-a579-4512-9914-cbbdf7907db2","lists":[],"salaryRange":{"currency":"CNY","interval":"per-month-salary","min":20000,"max":25500},"text":"Supplier Quality Manager","country":"CN","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"<div>\n<div data-olk-copy-source=\"MessageBody\">Responsibilities:</div>\n<div>\n<div><strong>Team Leadership &amp; Capability Development</strong>​</div>\n</div>\n<ul>\n<li>\n<div role=\"presentation\">Lead and develop SQEs to deliver consistent quality outcomes ​</div>\n</li>\n<li>\n<div role=\"presentation\">Set priorities, allocate&nbsp;workload, and ensure execution discipline ​</div>\n</li>\n<li>\n<div role=\"presentation\">Build capability in problem-solving and supplier engagement ​</div>\n</li>\n</ul>\n<div>\n<div><strong>Supplier Quality Performance Management</strong>​</div>\n</div>\n<ul>\n<li>\n<div role=\"presentation\">Own supplier quality KPIs (PPM, defects, yield) ​</div>\n</li>\n<li>\n<div role=\"presentation\">Drive structured supplier performance reviews ​</div>\n</li>\n<li>\n<div role=\"presentation\">Lead escalation management for critical suppliers ​</div>\n</li>\n</ul>\n<div>\n<div><strong>Preventative Quality &amp; Improvement</strong>​</div>\n</div>\n<ul>\n<li>\n<div role=\"presentation\">Implement supplier quality improvement plans ​</div>\n</li>\n<li>\n<div role=\"presentation\">Reduce variation through process control and standardisation ​</div>\n</li>\n<li>\n<div role=\"presentation\">Drive supplier corrective action effectiveness ​</div>\n</li>\n</ul>\n<div>\n<div><strong>Quality Governance &amp; Compliance</strong>​</div>\n</div>\n<ul>\n<li>\n<div role=\"presentation\">Ensure adherence to quality systems and audit readiness ​</div>\n</li>\n<li>\n<div role=\"presentation\">Support internal and external audits ​</div>\n</li>\n<li>\n<div role=\"presentation\">Maintain supplier qualification and approval standards</div>\n</li>\n</ul>\n<div>&nbsp;</div>\n<div>Requirements:</div>\n<ul>\n<li>\n<div role=\"presentation\">Degree in Engineering, Manufacturing, or related discipline​</div>\n</li>\n<li>\n<div role=\"presentation\">5&ndash;10 years in quality/supplier quality roles​</div>\n</li>\n<li>\n<div role=\"presentation\">Experience managing teams and supplier relationships</div>\n</li>\n<li>\n<div role=\"presentation\">People leadership and coaching​</div>\n</li>\n<li>\n<div role=\"presentation\">Supplier performance management​</div>\n</li>\n<li>\n<div role=\"presentation\">Advanced root cause &amp; quality tools (8D, FMEA, SPC)​</div>\n</li>\n<li>\n<div role=\"presentation\">Stakeholder management (cross-functional)​</div>\n</li>\n<li>\n<div role=\"presentation\">Data-driven decision making</div>\n</li>\n</ul>\n</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/coatesgroup/4996ed9c-a579-4512-9914-cbbdf7907db2","applyUrl":"https://jobs.lever.co/coatesgroup/4996ed9c-a579-4512-9914-cbbdf7907db2/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Fixed term","department":"Operations","location":"Chicago, IL","team":"Supply Chain","allLocations":["Chicago, IL"]},"createdAt":1774037818323,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nA key member of the NAM Supply Chain team, the Supply Chain Coordinator works closely with the Deployment, Sales Ops Hardware Support and 3PL teams to ensure product is picked and shipped on time, in full and aligned with customer and 3PL service level agreements.  The SC Coordinator manages the administrative tasks, such as but not limited to, order placement and fulfilment, daily warehouse capacity planning, information distribution, report collation and communication support. They will also analyze operational performance and resolve issues. The SC Coordinator has excellent communication skill, the ability to develop and maintain strong relationships, multitask, experience meeting hard deadlines and working in a fast paced and growing environment.\n \n*This is a contract role through 12/31/26.\n \n \n \n \n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div>A key member of the NAM Supply Chain team, the <strong>Supply Chain Coordinator</strong> works closely with the Deployment, Sales Ops Hardware Support and 3PL teams to ensure product is picked and shipped on time, in full and aligned with customer and 3PL service level agreements.&nbsp; The SC Coordinator manages the administrative tasks, such as but not limited to, order placement and fulfilment, daily warehouse capacity planning, information distribution, report collation and communication support. They will also analyze operational performance and resolve issues. The SC Coordinator has excellent communication skill, the ability to develop and maintain strong relationships, multitask, experience meeting hard deadlines and working in a fast paced and growing environment.</div>\n<div>&nbsp;</div>\n<div><strong>*This is a contract role through 12/31/26.</strong></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","id":"05086947-f411-4bbb-a481-a71044f806e7","lists":[{"text":"Responsibilities:  ","content":"<div>\n<div>•Responsible for daily processing or orders across the NAM, working directly with 3PL service providers and internal stakeholders.</div>\n<div>•Act as the point of contact and communicate Delivery Schedule to all participants. Work with the Deployment team to eliminate blockers</div>\n<div>•Maintaining and monitoring BAU delivery and major project Schedule, organizing, attending, and participating in stakeholder meetings.</div>\n<div>•Assess any sale order risks / inventory issues and escalate appropriately</div>\n<div>•Ensure accurate entry of customer sales orders for upload to 3PL warehouses</div>\n<div>•Approval and allocation of sales orders for release within Frozen Zone period</div>\n<div>•Investigation on root causes for delivery &amp; inventory issues, providing instructions and solutions where required.</div>\n<div>•Warehouse support when needed</div>\n<div>•Assist Supply Chain Managers in improvement projects</div>\n<div>•Investigate, identify and implement any opportunities to improve the logistics operation and&nbsp;foster continuous improvement. Support efforts to promote best practice ideas across Coates &amp;&nbsp;3PL’s.&nbsp;</div>\n</div>"},{"text":"Qualifications:  ","content":"<div>\n<div>•Proven experience in a supply chain or logistics role – Min 3 year</div>\n<div>•Degree qualified or equivalent experience with good overall knowledge of Supply Chain</div>\n<div>•Proven agility and flexibility to cope with demands of multiple concurrent tasks and changes in priority of work activities</div>\n<div>•Experience building strong working relationships with internal and external stakeholders</div>\n<div>•Exceptional verbal and written communication skills</div>\n<div>•Well organized (structured) way of working with strong attention to detail and solutions focused</div>\n<div>•High attention to detail</div>\n<div>•Competent in the Microsoft Office Suite including intermediate Excel</div>\n<div>•Takes initiative by liaising and directly advising internal stakeholders, ensuring excellent cross department communication.</div>\n<div>•Remains calm and flexible whilst working on multiple projects or issues simultaneously in a fast-paced environment</div>\n</div>"},{"text":"Capabilities:","content":"<div>•Coordinating inbound, outbound &amp; 3PL activities to ensure product is fulfilled and delivered on time and at a completive rate</div>\n<div>•External 3PL provider to ensure all products are received, picked, packed &amp; shipped to site in full on time</div>\n<div>•Work with Supply Planner/Buyer to ensure inbound replenishment is on track to minimize inventory disruptions</div>\n<div>•Local warehousing &amp; distribution deliverables per the SLA</div>\n<div>•Assist in 3PL inventory discrepancy investigations</div>\n<div>•Work on projects of all sizes and business scale impact</div>\n<div>•Drive best practice processes to eliminate&nbsp;pain points in lead to cash processes &amp; inventory management</div>\n<p>&nbsp;</p>\n<div><br></div>"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":61600,"max":70000},"salaryDescription":"<div>\n<p>Full Salary Range: $61,600/year (minimum), $65,800/year (midpoint), $70,000/year (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $61,600/year (minimum), $65,800/year (midpoint), $70,000/year (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"Supply Chain Coordinator","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div>A key member of the NAM Supply Chain team, the <strong>Supply Chain Coordinator</strong> works closely with the Deployment, Sales Ops Hardware Support and 3PL teams to ensure product is picked and shipped on time, in full and aligned with customer and 3PL service level agreements.&nbsp; The SC Coordinator manages the administrative tasks, such as but not limited to, order placement and fulfilment, daily warehouse capacity planning, information distribution, report collation and communication support. They will also analyze operational performance and resolve issues. The SC Coordinator has excellent communication skill, the ability to develop and maintain strong relationships, multitask, experience meeting hard deadlines and working in a fast paced and growing environment.</div>\n<div>&nbsp;</div>\n<div><strong>*This is a contract role through 12/31/26.</strong></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","descriptionBodyPlain":"A key member of the NAM Supply Chain team, the Supply Chain Coordinator works closely with the Deployment, Sales Ops Hardware Support and 3PL teams to ensure product is picked and shipped on time, in full and aligned with customer and 3PL service level agreements.  The SC Coordinator manages the administrative tasks, such as but not limited to, order placement and fulfilment, daily warehouse capacity planning, information distribution, report collation and communication support. They will also analyze operational performance and resolve issues. The SC Coordinator has excellent communication skill, the ability to develop and maintain strong relationships, multitask, experience meeting hard deadlines and working in a fast paced and growing environment.\n \n*This is a contract role through 12/31/26.\n \n \n \n \n","hostedUrl":"https://jobs.lever.co/coatesgroup/05086947-f411-4bbb-a481-a71044f806e7","applyUrl":"https://jobs.lever.co/coatesgroup/05086947-f411-4bbb-a481-a71044f806e7/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"NAM Tech & Global McDonald's Account","location":"Chicago, IL","team":"Global McDonald's Account","allLocations":["Chicago, IL"]},"createdAt":1780331678767,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","id":"5c190df2-6b77-4917-b0fc-2b76bf9ce0c1","lists":[{"text":"Responsibilities ","content":"<div>\n<div>•Architect and evolve a scalable, cost-efficient AWS data platform that enables enterprise analytics, reporting, and future AI capabilities</div>\n<div>•Design and implement reliable, production-grade data pipelines and processing frameworks for batch and near real-time data</div>\n<div>•Define enterprise standards for data architecture, modeling, observability, reliability, and platform performance</div>\n<div>• Lead foundational technical decisions across tooling, infrastructure, data design, scalability, and operational efficiency</div>\n<div>•Implement and maintain infrastructure-as-code, CI/CD pipelines, and automated deployment practices across the data platform</div>\n<div>•Enable high-quality, accessible, and governed data products through scalable semantic layers, curated datasets, and transformation standards</div>\n<div>•Provide hands-on technical leadership, mentoring, and architectural direction for a growing team of data engineers and cross-functional stakeholders</div>\n</div>"},{"text":"Capabilities ","content":"<div>\n<div>•Ability to design scalable, secure, and cost-efficient data architectures that support enterprise analytics and future AI initiatives</div>\n<div>•Strong technical problem-solving and decision-making skills, including balancing tradeoffs between scalability, complexity, performance, and cost</div>\n<div>•Ability to establish engineering standards, operational best practices, and reliable platform governance processes</div>\n<div>•Strong understanding of CI/CD pipelines, modern software engineering practices, and production support models</div>\n<div>•Experience enabling accessible, high-quality data products for analytics, reporting, and downstream business consumers</div>\n<div>•Ability to work collaboratively across technical and business stakeholders while providing hands-on technical leadership and direction</div>\n<div>•Exposure to streaming technologies (e.g., Kafka or Kinesis), transformation frameworks such as dbt, multi-cloud environments, and/or ML and data science workflows is beneficial</div>\n</div>"},{"text":"Qualifications ","content":"<div>\n<div>•6+ years of experience in data engineering with strong expertise in scalable system and platform design</div>\n<div>•Proven experience building, modernizing, or significantly evolving enterprise data platforms and architectures</div>\n<div>•Deep hands-on experience within the AWS data ecosystem, including production-scale data lake or lakehouse environments utilizing technologies such as S3, Glue, Spark, Athena, and/or Redshift</div>\n<div>•Strong proficiency in Python and SQL with experience developing production-grade data pipelines and transformation workflows</div>\n<div>•Experience implementing workflow orchestration solutions, preferably Airflow</div>\n<div>•Experience with infrastructure-as-code and automated deployment practices using tools such as Terraform or AWS CDK</div>\n<div>•Familiarity with modern data warehousing and lakehouse concepts, including dimensional modeling and platforms such as Snowflake, Redshift, or Databricks</div>\n</div>"}],"salaryRange":{"min":145200,"max":165000,"currency":"USD","interval":"per-year-salary"},"text":"Tech Lead, Data Engineering","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/coatesgroup/5c190df2-6b77-4917-b0fc-2b76bf9ce0c1","applyUrl":"https://jobs.lever.co/coatesgroup/5c190df2-6b77-4917-b0fc-2b76bf9ce0c1/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).\n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).</b></div><div><br></div><div><b style=\"font-size: 12pt;\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b><span style=\"font-size: 12pt;\">coatesgroupcareer.com</span></b></a><span style=\"font-size: 12pt;\">.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt;\">- Coates does not operate or communicate through any domain resembling \"@</b><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\"><b style=\"font-size: 12pt;\">coatesgroupcareer.com</b></a><b style=\"font-size: 12pt;\">\"</b></div><div><b style=\"font-size: 12pt;\">- We</b><span style=\"font-size: 12pt;\">&nbsp;</span><b><span style=\"font-size: 12pt;\">do not contact employment candidates via email to solicit personal or financial information</span></b></div><div><b style=\"font-size: 12pt;\">- All applications for employment must be submitted through our official website&nbsp;</b><a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\"><b style=\"font-size: 12pt;\">https://coatesgroup.com/careers</b></a><b style=\"font-size: 12pt;\">&nbsp;or directly through our LinkedIn profile:&nbsp;</b><a href=\"https://www.linkedin.com/company/coatesgroup/\"><b style=\"font-size: 12pt;\">Coates Group</b></a></div><div><b style=\"font-size: 12pt;\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]<a href=\"http://hire.lever\">hire.lever</a>[dot]co</b><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">&nbsp;</span></div><div><span style=\"font-size: 12pt;\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div>","categories":{"commitment":"Full-time, Permanent","department":"Technology","location":"Sydney","team":"Delivery","allLocations":["Sydney"]},"createdAt":1777436646131,"descriptionPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n\n\nThe Technical Project Manager reports into the VP of Software Delivery and is responsible for the day to day execution of software projects ensuring that projects are delivered on time, within budget, within scope and meeting quality expectations. They will ensure that project risks are adequately mitigated and any project variance is identified and escalated appropriately via the right communication channels. They will partner with both internal and external stakeholders to ensure that the project deliverables meet the end user requirements \n","description":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div><div><br></div><div><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">The Technical Project Manager reports into the VP of Software Delivery and </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">is responsible for</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\"> the </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">day to day</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\"> execution of software projects ensuring that projects are delivered on time, within budget, within </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">scope and meeting quality expectations. They will ensure that project risks are adequately mitigated and any project variance is </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">identified</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\"> and escalated appropriately via the right communication channels. They </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">will partner with both internal and external stakeholders to ensure that the project deliverables meet the end user requirements </span></div>","id":"8ee145dd-f5a5-4746-9ca9-ca6427cfa6e3","lists":[{"text":"Key responsibilities for this role ","content":"<div>\n<div>\n<ul style=\"list-style-type: disc;\">\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Responsible for the successful delivery of technology projects end to end by managing risks and </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">minimising variance throughout the life of the project</span></li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Responsible for&nbsp;</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">determining</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\"> all project deliverables and timelines, holding all stakeholders </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">accountable for their streams of work, including technical business analysts, development teams, and </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">QA</span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Responsible for the creation of the project plan and report on the progress of the project against these&nbsp;</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">plans ensuring that each phase of the project is completed and agreed milestones have been met </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">before moving to the next phase</span></li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Lead the financial reporting of the project including the development,&nbsp;</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">monitoring</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\"> and reporting on the </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">budget </span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Run working groups and steering groups to ensure issues are escalated on&nbsp;</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">a timely</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\"> manner and </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">through the correct channels</span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Manage project execution through risk and issue management, project monitoring, tracking reporting,&nbsp;</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">workflow management, quality assurance, change management and communication management</span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Strong management of cross-stream internal and external project dependencies</span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Able to build solid schedules&nbsp;</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">comprised</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\"> of technical tasks and ensure all technical scope has been </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">included in the delivery plan based on solution design</span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Understanding of technical deliverables and able to align them to business outcomes</span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Review and approve all user stories to ensure business and technical requirements are ready prior to&nbsp;</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">starting sprints</span>​</li>\n<li><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">Hands-on, able to run scrum teams and manage sprints as well as plan an&nbsp;</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">end to end</span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\"> project </span><span data-scheme-color=\"@2F5597,4,18:75000\" data-usefontface=\"true\" data-contrast=\"none\">schedule and deliver to key milestones</span></li>\n\n</ul></div>\n</div>"},{"text":"Qualifications and experience","content":"\n<li data-section-id=\"1woc5jx\" data-start=\"46\" data-end=\"139\">Relevant tertiary qualifications or professional certifications in Information Technology</li>\n<li data-section-id=\"fp58lm\" data-start=\"140\" data-end=\"234\">Minimum 7 years’ project management experience delivering large-scale digital applications</li>\n<li data-section-id=\"17mxk13\" data-start=\"235\" data-end=\"302\">Strong knowledge of solution architecture for digital solutions</li>\n<li data-section-id=\"1izq21l\" data-start=\"303\" data-end=\"387\">Proven experience delivering software projects with budgets exceeding $5 million</li>\n<li data-section-id=\"3eyroy\" data-start=\"388\" data-end=\"520\">Demonstrated experience presenting to senior executive stakeholders (mandatory), with exposure to C-suite executives (preferred)</li>\n<li data-section-id=\"1vr3r1j\" data-start=\"521\" data-end=\"601\">Experience delivering complex technical projects across multiple workstreams</li>\n<li data-section-id=\"1in7nb8\" data-start=\"602\" data-end=\"766\">End-to-end software project management experience across all phases of the SDLC, successfully delivering multiple projects from initiation through to completion</li>\n<li data-section-id=\"msu431\" data-start=\"767\" data-end=\"827\">Formal Project Management certification (PMP or PRINCE2)</li>\n<li data-section-id=\"13beid2\" data-start=\"828\" data-end=\"851\">Agile certification</li>\n<li data-section-id=\"gdwxuu\" data-start=\"852\" data-end=\"928\">Experience working within both Agile and Waterfall delivery environments</li>\n<li data-section-id=\"18oisnm\" data-start=\"929\" data-end=\"1007\" data-is-last-node=\"\">Previous experience as a Technical Business Analyst or Developer (preferred)</li>\n"}],"text":"Technical Project Manager","country":"AU","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 18px\">Be Part of Our Next Chapter</b></div><div><br></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div><br></div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter\n\nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n\nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"<div><span xml:lang=\"EN-AU\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@2F5597,4,18:75000\">The Technical Project Manager reports into the VP of Software Delivery and </span><span xml:lang=\"EN-AU\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@2F5597,4,18:75000\">is responsible for</span><span xml:lang=\"EN-AU\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@2F5597,4,18:75000\"> the </span><span xml:lang=\"EN-AU\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@2F5597,4,18:75000\">day to day</span><span xml:lang=\"EN-AU\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@2F5597,4,18:75000\"> execution of software projects ensuring that projects are delivered on time, within budget, within </span><span xml:lang=\"EN-AU\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@2F5597,4,18:75000\">scope and meeting quality expectations. They will ensure that project risks are adequately mitigated and any project variance is </span><span xml:lang=\"EN-AU\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@2F5597,4,18:75000\">identified</span><span xml:lang=\"EN-AU\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@2F5597,4,18:75000\"> and escalated appropriately via the right communication channels. They </span><span xml:lang=\"EN-AU\" data-contrast=\"none\" data-usefontface=\"true\" data-scheme-color=\"@2F5597,4,18:75000\">will partner with both internal and external stakeholders to ensure that the project deliverables meet the end user requirements </span></div>","descriptionBodyPlain":"The Technical Project Manager reports into the VP of Software Delivery and is responsible for the day to day execution of software projects ensuring that projects are delivered on time, within budget, within scope and meeting quality expectations. They will ensure that project risks are adequately mitigated and any project variance is identified and escalated appropriately via the right communication channels. They will partner with both internal and external stakeholders to ensure that the project deliverables meet the end user requirements \n","hostedUrl":"https://jobs.lever.co/coatesgroup/8ee145dd-f5a5-4746-9ca9-ca6427cfa6e3","applyUrl":"https://jobs.lever.co/coatesgroup/8ee145dd-f5a5-4746-9ca9-ca6427cfa6e3/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"Technology","location":"Chicago, IL","team":"North America (NAM) Tech","allLocations":["Chicago, IL"]},"createdAt":1780330813015,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","id":"9e9c22be-ba65-4d00-b8f8-90459210c44b","lists":[{"text":"Responsibilities ","content":"<div>•Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.</div>\n<div>•Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.</div>\n<div>•Cross-functional Leadership: Collaborate across internal teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.</div>\n<div>•Risk &amp; Issue Management: Identify risks early, create mitigation strategies, and resolve project roadblocks with minimal impact.</div>\n<div>•Stakeholder Engagement: Maintain transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.</div>\n<div>•Tooling &amp; Reporting: Leverage Jira, Confluence, and Asana project dashboards to provide project visibility and performance tracking.</div>\n<div>•Process Improvement: Identify and implement improvements in project delivery processes to drive continuous improvement and scalability.</div>\n<div><br></div>"},{"text":"Capabilities ","content":"<div>•Leadership: Able to influence and motivate diverse teams to achieve shared outcomes.</div>\n<div>•Problem Solving: Proactively addresses project barriers and adapts to changing conditions.</div>\n<div>•Organizational Agility: Balances multiple priorities effectively in a fast-paced, matrixed environment.</div>\n<div>•Detail Orientation: Tracks intricate project dependencies and timelines.</div>\n<div>•Communication: Presents complex technical updates in clear, business-relevant terms.</div>"},{"text":"Qualifications ","content":"<p>Required:</p>\n<div>•5+ years of experience in project or program management, with technical or digital project experience.</div>\n<div>•Technical background or understanding of software engineering, infrastructure, and software deployment practices.</div>\n<div>•Strong experience with Agile methodologies.</div>\n<div>•Strong experience with Jira, Confluence, and other Agile project tools.</div>\n<div>•Proven ability to manage distributed and cross-functional teams.</div>\n<p>Preferred:</p>\n<div>•Experience in QSR, digital signage, or retail technology industries..</div>\n<div>•Familiarity with Content Management platforms.</div>\n<div>•Experience with API-based software integrations.</div>"}],"salaryRange":{"min":110000,"max":125000,"currency":"USD","interval":"per-year-salary"},"text":"Technical Project Manager","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/coatesgroup/9e9c22be-ba65-4d00-b8f8-90459210c44b","applyUrl":"https://jobs.lever.co/coatesgroup/9e9c22be-ba65-4d00-b8f8-90459210c44b/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"Technology","location":"Chicago, IL","team":"Product","allLocations":["Chicago, IL"]},"createdAt":1775578907290,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","id":"a999923d-6288-42b0-9a4c-77656f1f829d","lists":[{"text":"Responsibilities ","content":"<div>\n<div><strong>•Project Delivery:</strong> Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.</div>\n<div>&nbsp;</div>\n<div><strong>•Client-facing Lead:</strong> Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.</div>\n<div>&nbsp;</div>\n<div><strong>•Cross-functional Leadership:</strong> Collaborate across internal teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.</div>\n<div>&nbsp;</div>\n<div><strong>•Risk &amp; Issue Management:</strong> Identify risks early, create mitigation strategies, and resolve project roadblocks with minimal impact.</div>\n<div>&nbsp;</div>\n<div><strong>•Stakeholder Engagement:</strong> Maintain transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.</div>\n<div>&nbsp;</div>\n<div><strong>•Tooling &amp; Reporting:</strong> Leverage Jira, Confluence, and Asana project dashboards to provide project visibility and performance tracking.</div>\n<div>&nbsp;</div>\n<div><strong>•Process Improvement:</strong> Identify and implement improvements in project delivery processes to drive continuous improvement and scalability</div>\n</div>"},{"text":"Capabilities ","content":"<div>\n<div><strong>•Leadership: </strong>Able to influence and motivate diverse teams to achieve shared outcomes.</div>\n<div>&nbsp;</div>\n<div><strong>•Problem Solving:</strong> Proactively addresses project barriers and adapts to changing conditions.</div>\n<div>&nbsp;</div>\n<div><strong>•Organizational Agility:</strong> Balances multiple priorities effectively in a fast-paced, matrixed environment.</div>\n<div>&nbsp;</div>\n<div><strong>•Detail Orientation:</strong> Tracks intricate project dependencies and timelines.</div>\n<div>&nbsp;</div>\n<div><strong>•Communication:</strong> Presents complex technical updates in clear, business-relevant terms.</div>\n</div>"},{"text":"Qualifications ","content":"<p><strong>Required:</strong></p>\n<div>•5+ years of experience in project or program management, with technical or digital project experience.</div>\n<div>&nbsp;</div>\n<div>•Technical background or understanding of software engineering, infrastructure, and software deployment practices.</div>\n<div>&nbsp;</div>\n<div>•Strong experience with Agile methodologies.</div>\n<div>&nbsp;</div>\n<div>•Strong experience with Jira, Confluence, and other Agile project tools.</div>\n<div>&nbsp;</div>\n<div>•Proven ability to manage distributed and cross-functional teams.</div>\n<p><strong>Preferred:</strong></p>\n<div>•Experience in QSR, digital signage, or retail technology industries.</div>\n<div>&nbsp;</div>\n<div>•Familiarity with Content Management platforms.</div>\n<div>&nbsp;</div>\n<div>•Experience with API-based software integrations.</div>"}],"salaryRange":{"min":105600,"max":120000,"currency":"USD","interval":"per-year-salary"},"text":"Technical Project Manager","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/coatesgroup/a999923d-6288-42b0-9a4c-77656f1f829d","applyUrl":"https://jobs.lever.co/coatesgroup/a999923d-6288-42b0-9a4c-77656f1f829d/apply"},{"additionalPlain":"About Coates\n\nWe are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.\n\nTogether, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.\n\nJoin a Crew that Cares\n\nBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).\n\nThe benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.\n\nBe inspired To Be More\n\nWe skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.\n\nCoates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). \n\nFraud Alert: Employment Scam Advisory\n \nIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.\n \n We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.\n \n Please be advised of the following:\n- Coates does not operate or communicate through any domain resembling \"@coatesgroupcareer.com\"\n- We do not contact employment candidates via email to solicit personal or financial information\n- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group\n- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co \n \nIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.\n \n","additional":"<div><b style=\"font-size: 18px\">About Coates</b></div><div><br></div><div>We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.</div><div><br></div><div>Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.</div><div><br></div><div><b>Join a Crew that Cares</b></div><div><br></div><div>Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).</div><div><br></div><div>The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.</div><div><br></div><div><b>Be inspired To Be More</b></div><div><br></div><div>We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.</div><div><br></div><div><b>Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).&nbsp;</b></div><div><br></div><div><b style=\"font-size: 12pt\">Fraud Alert: Employment Scam Advisory</b></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as&nbsp;</span><b style=\"font-size: 12pt\"><a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a></b><span style=\"font-size: 12pt\">.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;Please be advised of the following:</span></div><div><b style=\"font-size: 12pt\">- Coates does not operate or communicate through any domain resembling \"@<a href=\"https://url.au.m.mimecastprotect.com/s/UrblCL7EQJTR1g11i1HviymMs0?domain=coatesgroupcareer.com\">coatesgroupcareer.com</a>\"</b></div><div><b style=\"font-size: 12pt\">- We</b><span style=\"font-size: 12pt\">&nbsp;</span><b style=\"font-size: 12pt\">do not contact employment candidates via email to solicit personal or financial information</b></div><div><b style=\"font-size: 12pt\">- All applications for employment must be submitted through our official website&nbsp;<a href=\"https://url.au.m.mimecastprotect.com/s/COEOCJyBOQfqY2YYUpCmiyyGhl?domain=coatesgroup.com\">https://coatesgroup.com/careers</a>&nbsp;or directly through our LinkedIn profile:&nbsp;<a href=\"https://www.linkedin.com/company/coatesgroup/\">Coates Group</a></b></div><div><b style=\"font-size: 12pt\">- All emails from us will come from our official domain, which is&nbsp;[at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]</b><a href=\"http://hire.lever/\"><b style=\"font-size: 12pt\">hire.lever</b></a><b style=\"font-size: 12pt\">[dot]co</b><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">&nbsp;</span></div><div><span style=\"font-size: 12pt\">If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information.&nbsp;Your safety and trust are of the utmost importance to us. Thank you for your vigilance.</span></div><div>&nbsp;</div>","categories":{"commitment":"Full-time","department":"Technology","location":"Chicago, IL","team":"Software Engineering","allLocations":["Chicago, IL"]},"createdAt":1776107631875,"descriptionPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","description":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","id":"5f6e2a50-ad0b-483a-9427-660573fd8dba","lists":[{"text":"Responsibilities ","content":"<div>•Design System Stewardship – Maintain and evolve Coates’ design system to ensure consistency, accessibility, and scalability across products.</div>\n<div><br></div>\n<div>•Component Library Development – Build and document reusable UI components in Storybook; ensure they are performant, responsive, and accessible.</div>\n<div><br></div>\n<div>•Cross-Functional Collaboration – Partner with front-end developers and product teams to translate UX patterns into robust, reusable code.</div>\n<div><br></div>\n<div>•Design-Development Alignment – Act as the design advocate within the engineering team, ensuring high-quality implementation of design intent.</div>\n<div><br></div>\n<div>•Tooling &amp; Workflow Optimization – Improve the efficiency of design-to-code workflows through better tooling, documentation, and process automation.</div>\n<div><br></div>\n<div>•Accessibility &amp; Quality Assurance – Embed accessibility and usability best practices into component development and review cycles.</div>"},{"text":"Capabilities ","content":"<div>•Hybrid Design-Engineering Mindset – Equally comfortable discussing design philosophy and writing production-ready code.</div>\n<div><br></div>\n<div>•System Thinking – Designs for reuse, scalability, and consistency across multiple digital touchpoints.</div>\n<div><br></div>\n<div>•Collaboration &amp; Communication – Effectively bridges design and engineering disciplines, simplifying complex ideas for diverse audiences.</div>\n<div><br></div>\n<div>•Attention to Detail – Obsesses over quality, accessibility, and fidelity between design and implementation.</div>\n<div><br></div>\n<div>•Continuous Improvement – Seeks new tools, methods, and frameworks to improve design system scalability and team productivity.</div>"},{"text":"Qualifications ","content":"<div>\n<p>Technical Skills:</p>\n<div>•Proficiency in React and TypeScript (or equivalent framework experience).</div>\n<div>•Expertise in Storybook, Figma-to-code workflows, and design token management.</div>\n<div>•Advanced proficiency in HTML5, CSS3, and JavaScript, including experience with modular design, CSS animations, and performance optimization.</div>\n<div>•Experience integrating design systems into engineering pipelines (e.g., npm packages, monorepos).</div>\n<div>•Familiarity with UX design principles, motion design, and user-centered design methodologies.</div>\n<p>&nbsp;</p>\n<p>Additional Knowledge (Preferred):</p>\n<div>•Bachelor’s degree in IT, Computer Science or a related field.</div>\n<div>•Experience collaborating within a component-driven development culture (e.g., Atomic Design principles).</div>\n<div>•Understanding of content management systems or digital signage applications is a plus.</div>\n<div>•Experience with cross-browser compatibility and debugging, ensuring consistent experiences across various devices and platforms.</div>\n</div>"}],"salaryRange":{"min":114000,"max":130000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>\n<p>Full Salary Range: $114,400/year (minimum), $122,200/year (midpoint), $130,000/ (maximum).</p>\n<p>Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.</p>\n</div>","salaryDescriptionPlain":"Full Salary Range: $114,400/year (minimum), $122,200/year (midpoint), $130,000/ (maximum).\nPay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.\n","text":"UX Design Engineer","country":"US","workplaceType":"hybrid","opening":"<div><b style=\"font-size: 13.5pt\">Be Part of Our Next Chapter</b><span style=\"font-size: 13.5pt\">&nbsp;</span></div><div><span style=\"font-size: 11pt\">&nbsp;</span></div><div>For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!</div><div><br></div><div>We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.</div><div>&nbsp;</div><div>Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – <i>Creating Connections. Empowering Partnerships. Always Evolving</i>.&nbsp; Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.</div><div><br></div><div>We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.</div>","openingPlain":"Be Part of Our Next Chapter \n \nFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!\n\nWe’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.\n \nCoates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.\n\nWe are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/coatesgroup/5f6e2a50-ad0b-483a-9427-660573fd8dba","applyUrl":"https://jobs.lever.co/coatesgroup/5f6e2a50-ad0b-483a-9427-660573fd8dba/apply"}]