[{"additionalPlain":"A pre-employment background check will be required after the acceptance of an offer.                                             Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.","additional":"<div><b>A pre-employment background check will be required after the acceptance of an offer.                                             </b>Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.</div>","categories":{"commitment":"Full Time","location":"Remote","team":"Sales","allLocations":["Remote"]},"createdAt":1777308275973,"descriptionPlain":"Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!\n\nOrganizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.\n\nAs a Sales Development Representative (SDR), your focus is on nurturing, maintaining and cultivating customer relationships and success from existing and newly created transactional/noncontract accounts that will be located in EMEA.  Sales Development Representatives will also be responsible for managing outbound prospecting of marketing qualified leads (MQLs) generated from marketing campaigns, etc.\n \nCandidate Must speak French fluently \nHours are Monday to Friday 4:00 AM EST to 12:30 PM EST \n","description":"<div>Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!</div><div><br></div><div>Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.</div><div><br></div><div>As a Sales Development Representative (SDR), your focus is on nurturing, maintaining and cultivating customer relationships and success from existing and newly created transactional/noncontract accounts that will be located in EMEA.&nbsp; Sales Development Representatives will also be responsible for managing outbound prospecting of marketing qualified leads (MQLs) generated from marketing campaigns, etc.</div>\n<div>&nbsp;</div>\n<div><strong>Candidate Must speak French fluently&nbsp;</strong></div>\n<div><strong>Hours are Monday to Friday 4:00 AM EST to 12:30 PM EST&nbsp;</strong></div>","id":"8a907bbe-70c0-47f6-b261-ccc41cc71249","lists":[{"text":"What You will Do","content":"\n<li>Primary responsibility and contact for membership applications and account setup.</li>\n<li>Field incoming emails and phone calls from prospective and existing clients. Includes but not limited to providing cost estimates, and assisting with billing/collection queries, product information and other general questions.</li>\n<li>Researches prospects and identifies stakeholders to generate interest and create rapport.</li>\n<li>Effectively communicates the value proposition and ROI of Business Wire products and services.</li>\n<li>Maintains accurate records of all sales activities, including sales calls, meetings, opportunities, emails and social outreach in Salesforce/HubSpot CRMs.</li>\n<li>Nurtures, maintains and cultivates customer relationships and success from existing and newly created transactional/non-contract accounts.&nbsp;</li>\n<li>Keeping current with PR and Investor relations industry trends.</li>\n<li>Contacts customers through telephone, email, and social media to convey knowledge and position yourself as a resource and expert within investor relations, financial reporting, public relations, marketing, and corporate communications industries.</li>\n<li>Develops thorough knowledge of the industry, our products and services, as well as those of our competitors.</li>\n<li>Maximizes results by satisfying multiple buyers in an organization and addressing conflicting needs of multiple buyer influencers. Understanding the customer’s business and providing solutions to meet their needs.</li>\n<li>Manages expectations and overcomes objections in an effective manner.</li>\n<li>Works collaboratively in a group setting to achieve shared results.</li>\n"},{"text":"What You Will Need ","content":"\n<li>Previous experience providing excellent customer service in a fast-paced environment</li>\n<li>Strong interpersonal skills and ability to develop relationships with clients across an organizational hierarchy, including executive/C-level.</li>\n<li>Excellent written and verbal communication skills, including presentation skills.</li>\n<li>Proficient in verbal communication and written communication</li>\n<li>Exceptional time management skills displaying the ability to manage multiple tasks with strict attention to detail.</li>\n<li>Resilience, perseverance, and the ability to overcome objections a must.&nbsp;</li>\n<li>Self-disciplined, organized and ambitious with the ability to consistently hit daily and monthly objectives.</li>\n<li>Understanding and ability to communicate at a high level with professionals in investor relations, financial reporting, public relations, marketing, and corporate communications preferred.</li>\n<li>BA/BSc degree, or international equivalent, preferred.</li>\n<li>1 year of sales experience preferred.</li>\n<li>Proficiency with <a rel=\"noopener noreferrer\" href=\"http://Salesforce.com\" class=\"postings-link\">Salesforce.com</a> and HubSpot preferred and business applications including Microsoft Office.</li>\n<li>Experience working with EMEA accounts a plus</li>\n<li>\n<div><strong>Candidate Must speak French fluently&nbsp;</strong></div>\n</li>\n<li>\n<div>&nbsp;</div>\n<div><strong>Candidate must be able to work the hours of Monday to Friday 4:00 AM EST to 12:30 PM EST&nbsp;</strong></div>\n</li>\n\n<div>&nbsp;</div>"},{"text":"What We offer ","content":"\n<li>The base salary range for this position is $40K to $60K/year.&nbsp; Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.&nbsp; Business Wire reserves the right to modify this salary range at any time.</li>\n\n<div>&nbsp;</div>\n<div>Business Wire’s total rewards include:</div>\n\n<li>Ability to work remotely</li>\n<li>Excellent health benefits that begin on your first day of employment</li>\n<li>$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources</li>\n<li>401(k) plan with generous company match.</li>\n<li>PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!</li>\n"}],"text":"Sales Development  Representative- French Speaking","country":"US","workplaceType":"remote","opening":"<div>Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!</div><div><br></div><div>Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.</div>","openingPlain":"Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!\n\nOrganizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.","descriptionBody":"<div>As a Sales Development Representative (SDR), your focus is on nurturing, maintaining and cultivating customer relationships and success from existing and newly created transactional/noncontract accounts that will be located in EMEA.&nbsp; Sales Development Representatives will also be responsible for managing outbound prospecting of marketing qualified leads (MQLs) generated from marketing campaigns, etc.</div>\n<div>&nbsp;</div>\n<div><strong>Candidate Must speak French fluently&nbsp;</strong></div>\n<div><strong>Hours are Monday to Friday 4:00 AM EST to 12:30 PM EST&nbsp;</strong></div>","descriptionBodyPlain":"As a Sales Development Representative (SDR), your focus is on nurturing, maintaining and cultivating customer relationships and success from existing and newly created transactional/noncontract accounts that will be located in EMEA.  Sales Development Representatives will also be responsible for managing outbound prospecting of marketing qualified leads (MQLs) generated from marketing campaigns, etc.\n \nCandidate Must speak French fluently \nHours are Monday to Friday 4:00 AM EST to 12:30 PM EST \n","hostedUrl":"https://jobs.lever.co/businesswire/8a907bbe-70c0-47f6-b261-ccc41cc71249","applyUrl":"https://jobs.lever.co/businesswire/8a907bbe-70c0-47f6-b261-ccc41cc71249/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full Time","location":"Remote","team":"Sales","allLocations":["Remote"]},"createdAt":1778508867201,"descriptionPlain":"As a Sales Development Representative Prospector (SDR), your focus is on nurturing, maintaining and cultivating customer relationships and success from prospected, inactive and current client accounts. Sales Development Representatives will be responsible for calling prospective clients and moving them through the sales funnel for pursuit of contract by SDRs who manage accounts. This role is responsible for continued outreach to prospects, prior customers for reactivation and those who use Business Wire competitors to contribute to the growth of the business unit year over year. Sales Development Representatives will also be responsible for managing outbound prospecting of marketing qualified leads (MQLs) generated from marketing campaigns, etc\n","description":"<div>As a Sales Development Representative Prospector (SDR), your focus is on nurturing, maintaining and cultivating customer relationships and success from prospected, inactive and current client accounts. Sales Development Representatives will be responsible for calling prospective clients and moving them through the sales funnel for pursuit of contract by SDRs who manage accounts. This role is responsible for continued outreach to prospects, prior customers for reactivation and those who use Business Wire competitors to contribute to the growth of the business unit year over year. Sales Development Representatives will also be responsible for managing outbound prospecting of marketing qualified leads (MQLs) generated from marketing campaigns, etc</div>","id":"7ab08c5d-b6f9-4290-a8ba-ac7c357bf589","lists":[{"text":"What You Will Do ","content":"\n<li>Nurtures, maintains and cultivates customer relationships and success from existing and newly created transactional/non-contract accounts.</li>\n<li>Maintains a daily activity of 50-75 calls for prospective clients that include first outreach and continued strategic targeting of said accounts to onboard as a new client.</li>\n<li>Contacts customers through telephone, email, and social media to convey knowledge and position yourself as a resource and expert within investor relations, financial reporting, public relations, marketing, and corporate communications industries.</li>\n<li>Field incoming emails and phone calls from prospective clients. This includes but is not limited to queries on pricing, billing/collection matters, general product information and other related questions</li>\n<li>Develops thorough knowledge of the industry, our products and services, as well as those of our competitors.</li>\n<li>Effectively communicates the value proposition and ROI of Business Wire products and services.</li>\n<li>Maintains accurate records of all sales activities, including sales calls, meetings, opportunities, emails, social outreach, in Salesforce CRM.</li>\n<li>Maximizes results by satisfying multiple buyers in an organization and systematically address conflicting needs of multiple buyer influencers.</li>\n<li>Works collaboratively in a group setting to achieve shared results.</li>\n<li>Research prospects and identifies stakeholders in order to generate interest and create rapport.</li>\n<li>Manages expectations and overcomes objections in an effective manner.</li>\n"},{"text":"What You Will Need ","content":"\n<li>Strong interpersonal skills and ability to develop relationships with clients across an organizational hierarchy, including executive/C-level.</li>\n<li>B2B prospecting experience&nbsp;</li>\n<li>Excellent written and verbal communication skills, including presentation skills.</li>\n<li>Exceptional time management skills displaying the ability to manage multiple tasks with strict attention to detail.</li>\n<li>Resilience, perseverance, and the ability to overcome objections a must.</li>\n<li>Self-disciplined, organized and ambitious with the ability to consistently hit daily and monthly objectives.</li>\n<li>Understanding and ability to communicate at a high level with professionals in investor relations, financial reporting, public relations, marketing, and corporate communications preferred.</li>\n<li>BA/BS degree, or international equivalent, preferred.</li>\n<li>3 years of sales experience preferred.</li>\n<li>Proficiency with <a rel=\"noopener noreferrer\" href=\"http://Salesforce.com\" class=\"postings-link\">Salesforce.com</a> and HubSpot preferred.</li>\n"},{"text":"What We Offer ","content":"\n<li>The base salary range for this position is $64K to $67K/year.&nbsp; Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.&nbsp; Business Wire reserves the right to modify this salary range at any time.</li>\n\n<div>&nbsp;</div>\n\n<li>Business Wire’s total rewards include:</li>\n<li>Ability to work remotely</li>\n<li>Excellent health benefits that begin on your first day of employment</li>\n<li>$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources</li>\n<li>401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)</li>\n<li>PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!</li>\n"}],"text":"Sales Development Representative Prospector","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<div>As a Sales Development Representative Prospector (SDR), your focus is on nurturing, maintaining and cultivating customer relationships and success from prospected, inactive and current client accounts. Sales Development Representatives will be responsible for calling prospective clients and moving them through the sales funnel for pursuit of contract by SDRs who manage accounts. This role is responsible for continued outreach to prospects, prior customers for reactivation and those who use Business Wire competitors to contribute to the growth of the business unit year over year. Sales Development Representatives will also be responsible for managing outbound prospecting of marketing qualified leads (MQLs) generated from marketing campaigns, etc</div>","descriptionBodyPlain":"As a Sales Development Representative Prospector (SDR), your focus is on nurturing, maintaining and cultivating customer relationships and success from prospected, inactive and current client accounts. Sales Development Representatives will be responsible for calling prospective clients and moving them through the sales funnel for pursuit of contract by SDRs who manage accounts. This role is responsible for continued outreach to prospects, prior customers for reactivation and those who use Business Wire competitors to contribute to the growth of the business unit year over year. Sales Development Representatives will also be responsible for managing outbound prospecting of marketing qualified leads (MQLs) generated from marketing campaigns, etc\n","hostedUrl":"https://jobs.lever.co/businesswire/7ab08c5d-b6f9-4290-a8ba-ac7c357bf589","applyUrl":"https://jobs.lever.co/businesswire/7ab08c5d-b6f9-4290-a8ba-ac7c357bf589/apply"},{"additionalPlain":"A pre-employment background check will be required after the acceptance of an offer.                                             Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.","additional":"<div><b>A pre-employment background check will be required after the acceptance of an offer.                                             </b>Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.</div>","categories":{"commitment":"Full Time","location":"United States","team":"Information Technology","allLocations":["United States"]},"createdAt":1778544552840,"descriptionPlain":"Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!\n\nOrganizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.\n\nAbout the Role\n \nThe Senior Database Administrator will work closely with the Engineering, Architecture, and Operations teams building and supporting our mission-critical database systems as Business Wire undertakes a digital transformation journey. As a member of the DBA team, you will be responsible for defining and supporting new and existing database systems across public cloud and traditional data centers. You will help guide best practices in database administration, data high availability, database management, database design, process improvement, requirements analysis, and the introduction of innovation with a focus on automation.\n \nWhat You'll Do\nWork as a member of the DBA team, primarily partnering with the Application Development teams to provide guidance, troubleshooting and optimization for in-house applications\nPerform DBA duties such as responding to requests for database support, monitoring database availability, performing backups, managing user access, participating in failover testing, and other normal activity\nDocument the database environment using industry standard diagramming techniques showing application/database dependencies.  Additionally, you will be creating a data dictionary and documenting data mappings between disparate data sources\nPerform DDL and application code reviews code reviews for functionality related to a database\nUnderstand programing language (Python, Java, similar) and make informed design suggestions for efficient and logical use of the data and of database resources\nProvide high-end technical DBA support within a variety of Operating Environments (OE) while also supporting/assisting software development and operational teams with database definition, structure, long-range requirements, operational guidelines, and security/integrity controls according to industry best practices\nHelp design and implement a new database dependent application, planning for minimal migration downtime and resiliency\nTroubleshoot and resolve issues across database and application tiers\nIndependently analyze, solve, and correct issues in real time, providing problem resolution\nWork closely with L1/L2/L3 support teams to proactively identify and resolve issues\nParticipate in 24x7 on-call rotation\nWhat You'll Need\n10+ years of hands-on Oracle database administration experience in a mission critical 24x7 environment\nSoftware development experience with Java, React, Typescript, Python Node, Go, or similar\nExperience with full database lifecycle management: upgrades, patching, cloning, backups, and recovery\nExperience creating and maintaining enterprise data dictionary\nExperience with ETL processes\nUnderstanding of Unix operating systems\n Nice to Have\nExperience with automated database deployment using Jenkins, Ansible, or similar tools\nMySQL database administration experience\nExperience working in an Agile/Scrum environment with an understanding of ITIL\nExperience managing Oracle EBS environments including installation, patching, cloning, and performance tuning\n4+ years of AWS experience designing and supporting hyper-scale mission critical database architecture\n2+ years proficiency in writing, profiling, and optimizing SQL queries for performance\n2+ years experience creating and maintaining Entity Relationship Diagrams\nUnderstanding of data warehouses, data marts, data lakes, modeling, and profiling\nStrong understanding of Java, AWS Lambda, and development frameworks \nBusiness Wire will not sponsor a new applicant for employment authorization for this position.\n#LI-DNI\nWhat We Offer\nThe base salary range for this position is $150K to $165K/year.  Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.  Business Wire reserves the right to modify this salary range at any time.\nBusiness Wire’s total rewards include:\nAbility to work remotely\nExcellent health benefits that begin on your first day of employment\n$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources\n401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)\nPTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!\n","description":"<div>Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!</div><div><br></div><div>Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.</div><div><br></div><div><strong>About the Role</strong></div>\n<div>&nbsp;</div>\n<div>The Senior Database Administrator will work closely with the Engineering, Architecture, and Operations teams building and supporting our mission-critical database systems as Business Wire undertakes a digital transformation journey. As a member of the DBA team, you will be responsible for defining and supporting new and existing database systems across public cloud and traditional data centers. You will help guide best practices in database administration, data high availability, database management, database design, process improvement, requirements analysis, and the introduction of innovation with a focus on automation.</div>\n<div>&nbsp;</div>\n<div>\n<p><strong>What You'll Do</strong></p>\n<ul type=\"disc\">\n<li>Work as a member of the DBA team, primarily partnering with the Application Development teams to provide guidance, troubleshooting and optimization for in-house applications</li>\n<li>Perform DBA duties such as responding to requests for database support, monitoring database availability, performing backups, managing user access, participating in failover testing, and other normal activity</li>\n<li>Document the database environment using industry standard diagramming techniques showing application/database dependencies.&nbsp; Additionally, you will be creating a data dictionary and documenting data mappings between disparate data sources</li>\n<li>Perform DDL and application code reviews code reviews for functionality related to a database</li>\n<li>Understand programing language (Python, Java, similar) and make informed design suggestions for efficient and logical use of the data and of database resources</li>\n<li>Provide high-end technical DBA support within a variety of Operating Environments (OE) while also supporting/assisting software development and operational teams with database definition, structure, long-range requirements, operational guidelines, and security/integrity controls according to industry best practices</li>\n<li>Help design and implement a new database dependent application, planning for minimal migration downtime and resiliency</li>\n<li>Troubleshoot and resolve issues across database and application tiers</li>\n<li>Independently analyze, solve, and correct issues in real time, providing problem resolution</li>\n<li>Work closely with L1/L2/L3 support teams to proactively identify and resolve issues</li>\n<li>Participate in 24x7 on-call rotation</li>\n</ul>\n<div>\n<p><strong>What You'll Need</strong></p>\n<ul type=\"disc\">\n<li>10+ years of hands-on Oracle database administration experience in a mission critical 24x7 environment</li>\n<li>Software development experience with Java, React, Typescript, Python Node, Go, or similar</li>\n<li>Experience with full database lifecycle management: upgrades, patching, cloning, backups, and recovery</li>\n<li>Experience creating and maintaining enterprise data dictionary</li>\n<li>Experience with ETL processes</li>\n<li>Understanding of Unix operating systems</li>\n</ul>\n<p>&nbsp;<strong>Nice to Have</strong></p>\n<ul type=\"disc\">\n<li>Experience with automated database deployment using Jenkins, Ansible, or similar tools</li>\n<li>MySQL database administration experience</li>\n<li>Experience working in an Agile/Scrum environment with an understanding of ITIL</li>\n</ul>\n<ul type=\"disc\">\n<li>Experience managing Oracle EBS environments including installation, patching, cloning, and performance tuning</li>\n<li>4+ years of AWS experience designing and supporting hyper-scale mission critical database architecture</li>\n<li>2+ years proficiency in writing, profiling, and optimizing SQL queries for performance</li>\n<li>2+ years experience creating and maintaining Entity Relationship Diagrams</li>\n<li>Understanding of data warehouses, data marts, data lakes, modeling, and profiling</li>\n<li>Strong understanding of Java, AWS Lambda,&nbsp;and development&nbsp;frameworks&nbsp;</li>\n</ul>\n<p><strong>Business Wire will not sponsor a new applicant for employment authorization for this position.</strong></p>\n<p>#LI-DNI</p>\n<p><strong>What We Offer</strong></p>\n<p>The base salary range for this position is $150K to $165K/year.&nbsp; Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.&nbsp; Business Wire reserves the right to modify this salary range at any time.</p>\n<p>Business Wire’s total rewards include:</p>\n<ul type=\"disc\">\n<li>Ability to work remotely</li>\n<li>Excellent health benefits that begin on your first day of employment</li>\n<li>$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources</li>\n<li>401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)</li>\n<li>PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!</li>\n</ul>\n</div>\n</div>","id":"d74e1774-02ec-4a76-9e4d-7e1e81051e97","lists":[],"text":"Senior Database Administrator","country":"US","workplaceType":"remote","opening":"<div>Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!</div><div><br></div><div>Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.</div>","openingPlain":"Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!\n\nOrganizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.","descriptionBody":"<div><strong>About the Role</strong></div>\n<div>&nbsp;</div>\n<div>The Senior Database Administrator will work closely with the Engineering, Architecture, and Operations teams building and supporting our mission-critical database systems as Business Wire undertakes a digital transformation journey. As a member of the DBA team, you will be responsible for defining and supporting new and existing database systems across public cloud and traditional data centers. You will help guide best practices in database administration, data high availability, database management, database design, process improvement, requirements analysis, and the introduction of innovation with a focus on automation.</div>\n<div>&nbsp;</div>\n<div>\n<p><strong>What You'll Do</strong></p>\n<ul type=\"disc\">\n<li>Work as a member of the DBA team, primarily partnering with the Application Development teams to provide guidance, troubleshooting and optimization for in-house applications</li>\n<li>Perform DBA duties such as responding to requests for database support, monitoring database availability, performing backups, managing user access, participating in failover testing, and other normal activity</li>\n<li>Document the database environment using industry standard diagramming techniques showing application/database dependencies.&nbsp; Additionally, you will be creating a data dictionary and documenting data mappings between disparate data sources</li>\n<li>Perform DDL and application code reviews code reviews for functionality related to a database</li>\n<li>Understand programing language (Python, Java, similar) and make informed design suggestions for efficient and logical use of the data and of database resources</li>\n<li>Provide high-end technical DBA support within a variety of Operating Environments (OE) while also supporting/assisting software development and operational teams with database definition, structure, long-range requirements, operational guidelines, and security/integrity controls according to industry best practices</li>\n<li>Help design and implement a new database dependent application, planning for minimal migration downtime and resiliency</li>\n<li>Troubleshoot and resolve issues across database and application tiers</li>\n<li>Independently analyze, solve, and correct issues in real time, providing problem resolution</li>\n<li>Work closely with L1/L2/L3 support teams to proactively identify and resolve issues</li>\n<li>Participate in 24x7 on-call rotation</li>\n</ul>\n<div>\n<p><strong>What You'll Need</strong></p>\n<ul type=\"disc\">\n<li>10+ years of hands-on Oracle database administration experience in a mission critical 24x7 environment</li>\n<li>Software development experience with Java, React, Typescript, Python Node, Go, or similar</li>\n<li>Experience with full database lifecycle management: upgrades, patching, cloning, backups, and recovery</li>\n<li>Experience creating and maintaining enterprise data dictionary</li>\n<li>Experience with ETL processes</li>\n<li>Understanding of Unix operating systems</li>\n</ul>\n<p>&nbsp;<strong>Nice to Have</strong></p>\n<ul type=\"disc\">\n<li>Experience with automated database deployment using Jenkins, Ansible, or similar tools</li>\n<li>MySQL database administration experience</li>\n<li>Experience working in an Agile/Scrum environment with an understanding of ITIL</li>\n</ul>\n<ul type=\"disc\">\n<li>Experience managing Oracle EBS environments including installation, patching, cloning, and performance tuning</li>\n<li>4+ years of AWS experience designing and supporting hyper-scale mission critical database architecture</li>\n<li>2+ years proficiency in writing, profiling, and optimizing SQL queries for performance</li>\n<li>2+ years experience creating and maintaining Entity Relationship Diagrams</li>\n<li>Understanding of data warehouses, data marts, data lakes, modeling, and profiling</li>\n<li>Strong understanding of Java, AWS Lambda,&nbsp;and development&nbsp;frameworks&nbsp;</li>\n</ul>\n<p><strong>Business Wire will not sponsor a new applicant for employment authorization for this position.</strong></p>\n<p>#LI-DNI</p>\n<p><strong>What We Offer</strong></p>\n<p>The base salary range for this position is $150K to $165K/year.&nbsp; Offered salary will be determined by several factors, including but not limited to: applicant&rsquo;s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.&nbsp; Business Wire reserves the right to modify this salary range at any time.</p>\n<p>Business Wire&rsquo;s total rewards include:</p>\n<ul type=\"disc\">\n<li>Ability to work remotely</li>\n<li>Excellent health benefits that begin on your first day of employment</li>\n<li>$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources</li>\n<li>401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)</li>\n<li>PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!</li>\n</ul>\n</div>\n</div>","descriptionBodyPlain":"About the Role\n \nThe Senior Database Administrator will work closely with the Engineering, Architecture, and Operations teams building and supporting our mission-critical database systems as Business Wire undertakes a digital transformation journey. As a member of the DBA team, you will be responsible for defining and supporting new and existing database systems across public cloud and traditional data centers. You will help guide best practices in database administration, data high availability, database management, database design, process improvement, requirements analysis, and the introduction of innovation with a focus on automation.\n \nWhat You'll Do\nWork as a member of the DBA team, primarily partnering with the Application Development teams to provide guidance, troubleshooting and optimization for in-house applications\nPerform DBA duties such as responding to requests for database support, monitoring database availability, performing backups, managing user access, participating in failover testing, and other normal activity\nDocument the database environment using industry standard diagramming techniques showing application/database dependencies.  Additionally, you will be creating a data dictionary and documenting data mappings between disparate data sources\nPerform DDL and application code reviews code reviews for functionality related to a database\nUnderstand programing language (Python, Java, similar) and make informed design suggestions for efficient and logical use of the data and of database resources\nProvide high-end technical DBA support within a variety of Operating Environments (OE) while also supporting/assisting software development and operational teams with database definition, structure, long-range requirements, operational guidelines, and security/integrity controls according to industry best practices\nHelp design and implement a new database dependent application, planning for minimal migration downtime and resiliency\nTroubleshoot and resolve issues across database and application tiers\nIndependently analyze, solve, and correct issues in real time, providing problem resolution\nWork closely with L1/L2/L3 support teams to proactively identify and resolve issues\nParticipate in 24x7 on-call rotation\nWhat You'll Need\n10+ years of hands-on Oracle database administration experience in a mission critical 24x7 environment\nSoftware development experience with Java, React, Typescript, Python Node, Go, or similar\nExperience with full database lifecycle management: upgrades, patching, cloning, backups, and recovery\nExperience creating and maintaining enterprise data dictionary\nExperience with ETL processes\nUnderstanding of Unix operating systems\n Nice to Have\nExperience with automated database deployment using Jenkins, Ansible, or similar tools\nMySQL database administration experience\nExperience working in an Agile/Scrum environment with an understanding of ITIL\nExperience managing Oracle EBS environments including installation, patching, cloning, and performance tuning\n4+ years of AWS experience designing and supporting hyper-scale mission critical database architecture\n2+ years proficiency in writing, profiling, and optimizing SQL queries for performance\n2+ years experience creating and maintaining Entity Relationship Diagrams\nUnderstanding of data warehouses, data marts, data lakes, modeling, and profiling\nStrong understanding of Java, AWS Lambda, and development frameworks \nBusiness Wire will not sponsor a new applicant for employment authorization for this position.\n#LI-DNI\nWhat We Offer\nThe base salary range for this position is $150K to $165K/year.  Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.  Business Wire reserves the right to modify this salary range at any time.\nBusiness Wire’s total rewards include:\nAbility to work remotely\nExcellent health benefits that begin on your first day of employment\n$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources\n401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)\nPTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!\n","hostedUrl":"https://jobs.lever.co/businesswire/d74e1774-02ec-4a76-9e4d-7e1e81051e97","applyUrl":"https://jobs.lever.co/businesswire/d74e1774-02ec-4a76-9e4d-7e1e81051e97/apply"},{"additionalPlain":"A pre-employment background check will be required after the acceptance of an offer.                                             Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.","additional":"<div><b>A pre-employment background check will be required after the acceptance of an offer.                                             </b>Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.</div>","categories":{"commitment":"Full Time","location":"San Francisco, CA/Hybrid","team":"Information Technology","allLocations":["San Francisco, CA/Hybrid"]},"createdAt":1780519399820,"descriptionPlain":"Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!\n\nOrganizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.\n\nAbout the Role\nThe Senior Service Desk Technician plays a critical role in delivering high-quality end-user technology support while providing operational leadership within the Service Desk. This role supports Windows and macOS environments, leads complex incident resolution and service desk initiatives, and collaborates closely with internal Technology teams and vendors to ensure service excellence aligned with best practices.\nThe ideal candidate combines strong technical expertise, a customer-first mindset, and the ability to lead by influence—mentoring junior technicians, improving processes, and driving continuous improvement across Service Desk operations.\n","description":"<div>Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!</div><div><br></div><div>Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.</div><div><br></div><div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div>\n<p>The <strong>Senior Service Desk Technician</strong> plays a critical role in delivering high-quality end-user technology support while providing operational leadership within the Service Desk. This role supports Windows and macOS environments, leads complex incident resolution and service desk initiatives, and collaborates closely with internal Technology teams and vendors to ensure service excellence aligned with best practices.</p>\n<p>The ideal candidate combines strong technical expertise, a customer-first mindset, and the ability to lead by influence—mentoring junior technicians, improving processes, and driving continuous improvement across Service Desk operations.</p>\n</div>","id":"8af3d1eb-7e7a-4882-bf84-2cb3312131ee","lists":[{"text":"What You'll Do","content":"\n<li>Lead and assist Service Desk Technicians in supporting internal employees and external clients.</li>\n<li>Act as a senior escalation point for complex or unresolved incidents.</li>\n<li>Participate in and support on-call rotations, including after-hours escalations.</li>\n<li>Lead or contribute to Service Desk–focused projects, with attention to improving roles, responsibilities, and service delivery.</li>\n<li>Collaborate proactively with Technology teams using industry best practices.</li>\n<li>Provide advanced troubleshooting and support for Windows 10/11 and macOS devices.</li>\n<li>Support a wide range of applications, hardware, peripherals, and connectivity issues.</li>\n<li>Administer endpoint management platforms, including Microsoft Intune and Jamf, ensuring device compliance throughout the lifecycle.</li>\n<li>Support zero-touch provisioning and automated enrollment workflows for Mac and Windows devices.</li>\n<li>Install, configure, and maintain IT equipment and software in alignment with company standards.</li>\n<li>Administer Microsoft cloud services, including Exchange Online, Entra ID (Azure AD), and Intune.</li>\n<li>Support identity and access management platforms such as Okta, including user provisioning, MFA, group management, and entitlement enrollment/disenrollment.</li>\n<li>Work directly with vendors and third parties to resolve service-impacting issues in a timely manner.</li>\n<li>Support endpoint and user lifecycle processes through automation and basic scripting.</li>\n<li>Recommend and implement workflow improvements to reduce resolution time and improve service quality.</li>\n<li>Accurately document incidents, requests, root cause analysis, and resolutions in the ticketing system.</li>\n<li>Maintain technical documentation, process guides, and knowledge base articles.</li>\n<li>Provide technical guidance and mentoring to junior Service Desk staff.</li>\n<li>Deliver technology training and knowledge-sharing sessions for end users.</li>\n<li>Communicate clearly and professionally with users at all levels of the organization.</li>\n"},{"text":"What You'll Need","content":"\n<li>5+ years of experience in a Service Desk or Help Desk environment.</li>\n<li>Strong knowledge of Windows 10/11 and macOS support.</li>\n<li>Proficiency with Microsoft 365 cloud services (Exchange Online, Entra ID, Intune).</li>\n<li>Strong experience with endpoint management tools, especially Jamf and Intune.</li>\n<li>Experience with ITSM/ticketing platforms (ServiceNow, Jira, or similar).</li>\n<li>Solid understanding of ITIL practices, especially Incident and Problem Management.</li>\n<li>Working knowledge of basic networking and security concepts (2+ years).</li>\n<li>In-depth, hands-on experience administering identity platforms such as Okta, including &nbsp;SSO integrations, MFA policies, and provisioning workflows.</li>\n<li>Ability to work independently while collaborating effectively within a team.</li>\n<li>Strong troubleshooting skills with the ability to perform under pressure and handle multiple priorities.</li>\n<li>Demonstrated commitment to providing excellent customer service.</li>\n<li>Basic scripting experience (PowerShell, Bash, or similar) preferred.</li>\n<li>Experience supporting automation workflows and zero-touch device provisioning preferred.</li>\n<li>Prior experience leading projects or mentoring junior technicians preferred.</li>\n<li>Experience coordinating with vendors and third-party support providers preferred.</li>\n"},{"text":"What We Offer","content":"\n<li>The base salary range for this position is $85K to $91K/year.&nbsp; Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.&nbsp; Business Wire reserves the right to modify this salary range at any time.</li>\n\n<div>&nbsp;</div>\n<div>Business Wire’s total rewards include:</div>\n\n<li>Ability to work remotely</li>\n<li>Excellent health benefits that begin on your first day of employment</li>\n<li>$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources</li>\n<li>401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)</li>\n<li>PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!</li>\n"}],"text":"Senior Service Desk Technician","country":"US","workplaceType":"hybrid","opening":"<div>Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!</div><div><br></div><div>Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.</div>","openingPlain":"Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!\n\nOrganizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.","descriptionBody":"<div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div>\n<p>The <strong>Senior Service Desk Technician</strong> plays a critical role in delivering high-quality end-user technology support while providing operational leadership within the Service Desk. This role supports Windows and macOS environments, leads complex incident resolution and service desk initiatives, and collaborates closely with internal Technology teams and vendors to ensure service excellence aligned with best practices.</p>\n<p>The ideal candidate combines strong technical expertise, a customer-first mindset, and the ability to lead by influence&mdash;mentoring junior technicians, improving processes, and driving continuous improvement across Service Desk operations.</p>\n</div>","descriptionBodyPlain":"About the Role\nThe Senior Service Desk Technician plays a critical role in delivering high-quality end-user technology support while providing operational leadership within the Service Desk. This role supports Windows and macOS environments, leads complex incident resolution and service desk initiatives, and collaborates closely with internal Technology teams and vendors to ensure service excellence aligned with best practices.\nThe ideal candidate combines strong technical expertise, a customer-first mindset, and the ability to lead by influence—mentoring junior technicians, improving processes, and driving continuous improvement across Service Desk operations.\n","hostedUrl":"https://jobs.lever.co/businesswire/8af3d1eb-7e7a-4882-bf84-2cb3312131ee","applyUrl":"https://jobs.lever.co/businesswire/8af3d1eb-7e7a-4882-bf84-2cb3312131ee/apply"},{"additionalPlain":"A pre-employment background check will be required after the acceptance of an offer.                                             Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.","additional":"<div><b>A pre-employment background check will be required after the acceptance of an offer.                                             </b>Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.</div>","categories":{"commitment":"Full Time","location":"Remote","team":"Information Technology","allLocations":["Remote"]},"createdAt":1765291795421,"descriptionPlain":"Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!\n\nOrganizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.\n\nAbout the Role\nThe Senior Software Engineer plays an integral role in creating and maintaining Business Wire’s multi-lingual, public-facing web sites, client portals, APIs and web services. As a member of our engineering team, this role partners with other engineers, business analysts, UI designers, and project managers to create applications for our interactive web site, news processing, syndication, and metrics reporting systems.\n","description":"<div>Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!</div><div><br></div><div>Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.</div><div><br></div><div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div>The Senior Software Engineer plays an integral role in creating and maintaining Business Wire’s multi-lingual, public-facing web sites, client portals, APIs and web services. As a member of our engineering team, this role partners with other engineers, business analysts, UI designers, and project managers to create applications for our interactive web site, news processing, syndication, and metrics reporting systems.</div>","id":"1fe55a24-1320-40a6-bf2e-f067ccf83797","lists":[{"text":"What You'll Do","content":"\n<li>Contribute to the design, development, and maintenance of Business Wire’s frontend web applications, backend APIs, and the press release processing system.</li>\n<li>Create and maintain technical documentation, including system design, APIs, usage guidelines, and best practices.</li>\n<li>Collaborate with product managers, designers, infrastructure teams, and other stakeholders to develop complex applications.</li>\n<li>Perform code reviews to ensure code quality, adherence to coding standards, and maintainability.</li>\n<li>Identify and address performance bottlenecks across the entire application.</li>\n<li>Provide operational development support to the website support team.</li>\n<li>Identify architecture, design, and operational improvements to existing applications.</li>\n<li>Write unit and integration tests and ensure the delivery of reliable and robust software.</li>\n<li>Mentor and support junior team members.</li>\n"},{"text":"What You'll Need","content":"\n<li>Bachelor's degree or equivalent work experience in a computer-related field.</li>\n<li>At least 7 years of experience in full-stack web development.</li>\n<li>At least 5 years of experience in RESTful API development.</li>\n<li>At least 2 years of modern frontend web development using <a rel=\"noopener noreferrer\" href=\"http://React.js\" class=\"postings-link\">React.js</a>.</li>\n<li>At least 2 years of experience with <a rel=\"noopener noreferrer\" href=\"http://Node.js\" class=\"postings-link\">Node.js</a> ecosystem and <a rel=\"noopener noreferrer\" href=\"http://Express.js\" class=\"postings-link\">Express.js</a>, <a rel=\"noopener noreferrer\" href=\"http://Nest.js\" class=\"postings-link\">Nest.js</a> or similar frameworks.</li>\n<li>At least 2 years of experience with AWS services such as Lambda, DynamoDB, SQS, SNS, API Gateway, ECS, S3, CloudWatch, CloudFormation or equivalent services from other cloud platforms.</li>\n<li>Experience with data modeling.</li>\n<li>Experience with CI/CD automation tools, ArgoCD, Kubernetes and similar modern DevOps technologies.</li>\n<li>Experience with GIT, and excellent understanding of branching strategies.</li>\n<li>Java development experience is a plus.</li>\n<li>Experience with web development languages, standards, methodologies, and concepts such as Event Driven Architecture, Terraform or similar, Docker or similar, MySQL/PostgreSQL, and/or Oracle DB are a plus</li>\n<li>Excellent communication, interpersonal and documentation skills.</li>\n<li>Ability to work effectively with cross functional teams.</li>\n\n<div><strong>Business Wire will not sponsor a new applicant for employment authorization for this position.</strong></div>\n<div>&nbsp;</div>\n<div><strong>What We Offer</strong></div>\n\n<li>The base salary range for this position is $140K - $175K/year.&nbsp; Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.&nbsp; Business Wire reserves the right to modify this salary range at any time.</li>\n\n<div>&nbsp;</div>\n<div>Business Wire’s total rewards include:</div>\n\n<li>Ability to work remotely</li>\n<li>Excellent health benefits that begin on your first day of employment</li>\n<li>$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources</li>\n<li>401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)</li>\n<li>PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!</li>\n"}],"text":"Senior Software Engineer, Full Stack","country":"US","workplaceType":"remote","opening":"<div>Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!</div><div><br></div><div>Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.</div>","openingPlain":"Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!\n\nOrganizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.","descriptionBody":"<div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div>The Senior Software Engineer plays an integral role in creating and maintaining Business Wire&rsquo;s multi-lingual, public-facing web sites, client portals, APIs and web services. As a member of our engineering team, this role partners with other engineers, business analysts, UI designers, and project managers to create applications for our interactive web site, news processing, syndication, and metrics reporting systems.</div>","descriptionBodyPlain":"About the Role\nThe Senior Software Engineer plays an integral role in creating and maintaining Business Wire’s multi-lingual, public-facing web sites, client portals, APIs and web services. As a member of our engineering team, this role partners with other engineers, business analysts, UI designers, and project managers to create applications for our interactive web site, news processing, syndication, and metrics reporting systems.\n","hostedUrl":"https://jobs.lever.co/businesswire/1fe55a24-1320-40a6-bf2e-f067ccf83797","applyUrl":"https://jobs.lever.co/businesswire/1fe55a24-1320-40a6-bf2e-f067ccf83797/apply"},{"additionalPlain":"A pre-employment background check will be required after the acceptance of an offer.                                             Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.","additional":"<div><b>A pre-employment background check will be required after the acceptance of an offer.                                             </b>Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.</div>","categories":{"commitment":"Full Time","location":"San Francisco, CA/Hybrid","team":"Information Technology","allLocations":["San Francisco, CA/Hybrid"]},"createdAt":1765572908448,"descriptionPlain":"Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!\n\nOrganizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.\n\nAbout the Role\nA Service Desk Engineer supports Business Wire employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking, and peripherals. The individual will also take part in incident escalations and coordination across various technical teams.\n \nAn ideal candidate possesses a broad mixture of experience; technical/functional knowledge, consultative, and a demonstrated track record of providing a high level of customer service. \n","description":"<div>Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!</div><div><br></div><div>Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.</div><div><br></div><div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div>A <strong>Service Desk Engineer</strong> supports Business Wire employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking, and peripherals. The individual will also take part in incident escalations and coordination across various technical teams.</div>\n<div>&nbsp;</div>\n<div>An ideal candidate possesses a broad mixture of experience; technical/functional knowledge, consultative, and a demonstrated track record of providing a high level of customer service.&nbsp;</div>","id":"ca1717b3-ff8f-4428-9530-aea9afa07e65","lists":[{"text":"What You'll Do","content":"\n<li>Support the End User Technology environment across various applications and hardware (Windows &amp; Mac).</li>\n<li>Respond to IT service requests from employees via chat, phone, email, or ticketing system promptly and professionally.</li>\n<li>Administers Jamf and Microsoft Intune to manage macOS and Windows endpoints, ensuring devices remain compliant and properly configured throughout their lifecycle.</li>\n<li>Deploys and maintains software packages and application versioning across managed endpoints including testing and validating updates prior to rollout.</li>\n<li>Supports zero-touch provisioning workflows for Mac and Windows devices, enabled automated enrollment, configuration, and security policy enforcement upon first boot.</li>\n<li>Supports endpoint and user lifecycle processes through automation scripting and implements workflow automations that improve response and resolutions times.</li>\n<li>Administers OKTA to support user provisioning, MFA policies, group assignments, and application access management.</li>\n<li>Configures and maintains SAML and OIDC SSO integrations to provide secure, seamless access to business applications.</li>\n<li>Install, configure, and maintain IT equipment and software in alignment with company standards. Create and maintain technical/process documentation.</li>\n<li>Provide technology training.</li>\n<li>Document activities in ticketing system and maintain IT inventory and records.</li>\n<li>Escalate complex or unresolved issues to senior IT staff or management.</li>\n<li>Entitlement enrollment/disenrollment.</li>\n<li>Additional duties as required.</li>\n"},{"text":"What You'll Need","content":"\n<li>4 years of IT Service Desk experience.</li>\n<li>Demonstrate technical proficiency providing Microsoft and Mac desktop and network support.</li>\n<li>Experience supporting common software products, such as Windows/Mac operating systems, Office365, Active Directory, VPN, Antivirus, and Okta.</li>\n<li>Experience with using and supporting IT service management tools, like Jira, and knowledge of best practices (ITIL).</li>\n<li>Experience with endpoint device management solutions (JAMF, Intune).</li>\n<li>Ability to work independently and as part of a team.</li>\n<li>Ability to troubleshot under pressure, handle multiple priorities, while providing exemplary customer service and professional demeanor.</li>\n<li>Ability to learn new technologies and skills.</li>\n<li>Basic scripting knowledge.</li>\n<li>Certification such as CompTIA A+, CompTIA Net+, ITIL, and Microsoft 365 are a plus.</li>\n"},{"text":"What We Offer","content":"\n<li>The base salary range for this position is $85K to $88K/year.&nbsp; Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.&nbsp; Business Wire reserves the right to modify this salary range at any time.</li>\n\n<div>&nbsp;</div>\n<div>Business Wire’s total rewards include:</div>\n\n<li>Ability to work remotely</li>\n<li>Excellent health benefits that begin on your first day of employment</li>\n<li>$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources</li>\n<li>401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)</li>\n<li>PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!</li>\n"}],"text":"Service Desk Engineer","country":"US","workplaceType":"hybrid","opening":"<div>Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!</div><div><br></div><div>Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.</div>","openingPlain":"Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning!\n\nOrganizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences.","descriptionBody":"<div><strong style=\"font-size: 16px;\">About the Role</strong></div>\n<div>A <strong>Service Desk Engineer</strong> supports Business Wire employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking, and peripherals. The individual will also take part in incident escalations and coordination across various technical teams.</div>\n<div>&nbsp;</div>\n<div>An ideal candidate possesses a broad mixture of experience; technical/functional knowledge, consultative, and a demonstrated track record of providing a high level of customer service.&nbsp;</div>","descriptionBodyPlain":"About the Role\nA Service Desk Engineer supports Business Wire employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking, and peripherals. The individual will also take part in incident escalations and coordination across various technical teams.\n \nAn ideal candidate possesses a broad mixture of experience; technical/functional knowledge, consultative, and a demonstrated track record of providing a high level of customer service. \n","hostedUrl":"https://jobs.lever.co/businesswire/ca1717b3-ff8f-4428-9530-aea9afa07e65","applyUrl":"https://jobs.lever.co/businesswire/ca1717b3-ff8f-4428-9530-aea9afa07e65/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Full Time","location":"Remote","team":"Information Technology","allLocations":["Remote"]},"createdAt":1779399213424,"descriptionPlain":" \nThe Technology Operations Manager provides leadership and oversight for operational technology services, with responsibility for driving long-term platform strategy while ensuring the effective execution of daily operations. This role supports a technology ecosystem that includes AWS-based platforms, distributed data center environments, enterprise applications, and SaaS operational systems.\nThis role takes a forward-looking approach to modern cloud-based architecture and operations, ensuring technology initiatives support broader business goals and customer success. The organization’s platforms and services operate within a global, always-on environment, requiring exceptional standards for system performance, cybersecurity, availability, scalability, and operational resilience backed by continuous 24/7 support.\nPrimary responsibilities include overseeing the stability and performance of cloud and on-premises environments, leading application support and operational response processes, directing service delivery and technical operations teams, enabling scalable infrastructure for engineering initiatives, managing enterprise network and database services, and partnering closely with stakeholders across technology and business functions to support organizational objectives.\nAs a technology leader within the organization, you will drive visibility into operational KPIs in partnership with product and engineering teams, proactively mitigate risks to application performance and availability, and identify opportunities to improve reliability, scalability, and operational efficiency across platforms and services.\n","description":"<p>&nbsp;</p>\n<p>The Technology Operations Manager provides leadership and oversight for operational technology services, with responsibility for driving long-term platform strategy while ensuring the effective execution of daily operations. This role supports a technology ecosystem that includes AWS-based platforms, distributed data center environments, enterprise applications, and SaaS operational systems.</p>\n<p>This role takes a forward-looking approach to modern cloud-based architecture and operations, ensuring technology initiatives support broader business goals and customer success. The organization’s platforms and services operate within a global, always-on environment, requiring exceptional standards for system performance, cybersecurity, availability, scalability, and operational resilience backed by continuous 24/7 support.</p>\n<p>Primary responsibilities include overseeing the stability and performance of cloud and on-premises environments, leading application support and operational response processes, directing service delivery and technical operations teams, enabling scalable infrastructure for engineering initiatives, managing enterprise network and database services, and partnering closely with stakeholders across technology and business functions to support organizational objectives.</p>\n<p>As a technology leader within the organization, you will drive visibility into operational KPIs in partnership with product and engineering teams, proactively mitigate risks to application performance and availability, and identify opportunities to improve reliability, scalability, and operational efficiency across platforms and services.</p>","id":"c85581fa-02a7-4daf-aa4c-f2ec7cf31c66","lists":[{"text":"What You Will Do","content":"<ul type=\"disc\">\n<li>Lead the evaluation, adoption, and execution of technology initiatives that enhance platform reliability, operational performance, and employee effectiveness across the organization. Recruit, mentor, and motivate a high-performance operations staff.</li>\n<li>Oversee the administration of compute services including cloud, SD-WAN, virtual compute, storage, backups, disaster recovery, and local area networks.</li>\n<li>Drive operational excellence through structured incident, problem, and change management practices, including ownership of root cause analysis and continuous service improvement initiatives.</li>\n<li>Develop, manage, and report on database and operational SLAs.</li>\n<li>Identify and mitigate potential risks that could negatively impact system reliability and availability.</li>\n</ul>"},{"text":"What You Will Need ","content":"<div>\n<ul type=\"disc\">\n<li>Minimum of 5 years leading and supporting globally distributed hybrid cloud infrastructure, including cloud transformation initiatives and modernization of legacy systems and applications.</li>\n<li>Minimum of 5 years of experience in Site Reliability Engineering or comparable operational roles, with deep expertise in incident investigation, observability practices, service reliability, and root cause management.</li>\n<li>Expert understanding of and previous hands-on experience with data center, virtualization, IaC, infrastructure, back office, and application engineering technologies.</li>\n<li>Strong interpersonal, verbal, written, and technical skills to lead the day-to-day activities of the team and build strong relationships with the extended organization.</li>\n<li>Ability to manage multiple projects to completion.</li>\n<li>Ability to meet deadlines and work efficiently within a fast-paced environment.</li>\n\n</ul></div>"},{"text":"What We Offer ","content":"<div>\n<p><strong>What We Offer</strong></p>\n<p>The base salary range for this position is $200k to $225k/year.&nbsp; Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.&nbsp; Business Wire reserves the right to modify this salary range at any time.</p>\n<p>Business Wire’s total rewards include:</p>\n<ul type=\"disc\">\n<li>Ability to work remotely</li>\n<li>Excellent health benefits that begin on your first day of employment</li>\n<li>$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources</li>\n<li>401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)</li>\n<li>PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!</li>\n\n</ul></div>"}],"text":"Technology Operations Manager","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"<p>&nbsp;</p>\n<p>The Technology Operations Manager provides leadership and oversight for operational technology services, with responsibility for driving long-term platform strategy while ensuring the effective execution of daily operations. This role supports a technology ecosystem that includes AWS-based platforms, distributed data center environments, enterprise applications, and SaaS operational systems.</p>\n<p>This role takes a forward-looking approach to modern cloud-based architecture and operations, ensuring technology initiatives support broader business goals and customer success. The organization&rsquo;s platforms and services operate within a global, always-on environment, requiring exceptional standards for system performance, cybersecurity, availability, scalability, and operational resilience backed by continuous 24/7 support.</p>\n<p>Primary responsibilities include overseeing the stability and performance of cloud and on-premises environments, leading application support and operational response processes, directing service delivery and technical operations teams, enabling scalable infrastructure for engineering initiatives, managing enterprise network and database services, and partnering closely with stakeholders across technology and business functions to support organizational objectives.</p>\n<p>As a technology leader within the organization, you will drive visibility into operational KPIs in partnership with product and engineering teams, proactively mitigate risks to application performance and availability, and identify opportunities to improve reliability, scalability, and operational efficiency across platforms and services.</p>","descriptionBodyPlain":" \nThe Technology Operations Manager provides leadership and oversight for operational technology services, with responsibility for driving long-term platform strategy while ensuring the effective execution of daily operations. This role supports a technology ecosystem that includes AWS-based platforms, distributed data center environments, enterprise applications, and SaaS operational systems.\nThis role takes a forward-looking approach to modern cloud-based architecture and operations, ensuring technology initiatives support broader business goals and customer success. The organization’s platforms and services operate within a global, always-on environment, requiring exceptional standards for system performance, cybersecurity, availability, scalability, and operational resilience backed by continuous 24/7 support.\nPrimary responsibilities include overseeing the stability and performance of cloud and on-premises environments, leading application support and operational response processes, directing service delivery and technical operations teams, enabling scalable infrastructure for engineering initiatives, managing enterprise network and database services, and partnering closely with stakeholders across technology and business functions to support organizational objectives.\nAs a technology leader within the organization, you will drive visibility into operational KPIs in partnership with product and engineering teams, proactively mitigate risks to application performance and availability, and identify opportunities to improve reliability, scalability, and operational efficiency across platforms and services.\n","hostedUrl":"https://jobs.lever.co/businesswire/c85581fa-02a7-4daf-aa4c-f2ec7cf31c66","applyUrl":"https://jobs.lever.co/businesswire/c85581fa-02a7-4daf-aa4c-f2ec7cf31c66/apply"}]