Avante is an Equal Opportunity Employer. We’re building a diverse, inclusive team and welcome candidates of all backgrounds.
\nAbout Avante
\nAsk any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
\nAt Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
\nWe are headquartered in Seattle and expanding our presence to New York City, with an in-office culture (4 days a week) to drive community, collaboration, and ideation. We are growing fast and are scaling our customer success team to meet the needs of our growing customer base, with notable brands such as Samsung, News Corp, and Zscaler.
\nWe’re looking for an experienced Customer Success Manager to own a portfolio of customers post-launch. In this role, you’re the strategic partner for our customers to ensure they see ongoing, measurable impact from the Avante platform. Bringing forth a combination of customer service and account management skills, you will build lasting relationships and drive value across a set of both direct enterprise customers and partner-channel clients (brokers and their employer clients).
\nIf you thrive in fast-paced start-up environments and you believe the best customer experiences come from a combination of AI tool adoption, relationship building, product fluency, and genuine care, then this role is for you.
\nOwn a portfolio of accounts from go-live forward. Complete warm handoff from implementation and drive ongoing value across every stage of the customer lifecycle. You're the day-to-day strategic contact, the QBR owner, and the person accountable for whether the customer renews and grows.
\nDrive measurable value through Ava and Carly. Work with benefits leaders to define what success looks like in their program: cost containment, vendor performance, employee adoption. Use Ava's intelligence to show progress against those goals. Drive employee engagement with Carly through targeted launch communications, nudge strategies, and lifecycle touchpoints.
\nOwn renewals and support expansion. You're commercially accountable for your book. That means forecasting renewals accurately, building expansion cases backed by real usage and outcomes data, and partnering with sales when there's a multi-product or multi-entity opportunity.
\nRun sharp executive conversations. Benefits leaders at our customers are senior people running second-largest-line-item programs. Show up to QBRs and strategic reviews prepared with the right data, a clear point of view, and a set of next steps the room can commit to.
\nTranslate customer signal into product impact. Customers routinely provide feedback through multiple channels. Bring that signal back to product, engineering, and marketing with enough specificity that the team can act on it. Close the loop with the customer when their feedback shapes a change.
\nUse AI tools as a core part of how you work. We expect our CSMs to use Claude (and tools like it) daily: to prep for customer calls, draft executive briefings, analyze utilization data, and build internal artifacts faster. If you've been waiting for permission to bring AI into your CS workflow, this is the team.
\nPartner across functions. Coordinate warm handoffs with implementation at go-live, build expansion plays with sales, work with product on what customers actually need, and drive customer advocacy with marketing. CS only works when it's tightly connected to the rest of the org, and at our stage that connection is built one conversation at a time.
\nAdapt as we grow. Your book, your tooling, and the role itself will evolve as the company scales. You should expect that and welcome it.
\n4+ years of customer success experience in B2B SaaS, ideally in a product that serves both business buyers and end users (HR tech, employee experience, productivity platforms), with at least 2 years at startups (seed through Series C)
\nA track record of commercial ownership: renewals, expansion, or net retention as part of your accountability, not adjacent to it
\nStrong executive presence and comfort running QBRs and strategic reviews with senior buyers
\nA consultative, outcomes-oriented operating style: you anchor on what changed for the customer, not how many touchpoints you logged
\nGenuine excitement about using AI to do your job better, with hands-on examples of how you've already brought it into your workflow
\nA self-starter mentality: you’re energized by ambiguity and excited to build processes where none exist yet.
\nEmpathy, calm under pressure, and a genuine commitment to delivering an exceptional customer experience.
\nHR tech experience or comparable exposure to the buyer (benefits, HR, total rewards) and the workforce as end users
\nFamiliarity with healthcare claims data, coding standards (ICD, CPT, HCPCS), or benefits data structures.
\nExperience working with channel partners, brokers, or TPAs.
\nOur four values aren't aspirational. They translate into concrete operating tenets that shape how we make decisions every day.
\nBeat Yesterday. We re-evaluate our own toolkit every quarter, because the workflows that made you effective three months ago may already be outdated. We act on 70% of the information rather than waiting for certainty. We timebox, execute, and iterate, getting work in front of real people quickly instead of polishing in isolation. And we own our output regardless of how we produced it. AI can get you 80% of the way there. Everything that goes out with your name on it is your responsibility to review, refine, and stand behind.
\nEmbrace Type 2 Fun. We take on hard problems and find meaning in the work, even when it's uncomfortable. We assume good intent and follow up directly rather than venting in side channels. We celebrate wins loudly and specifically, naming the actual behavior so the whole team learns what great looks like. We are on by default, because we owe it to each other and to our customers to be available beyond what a regular corporate job would demand. And we do unscalable things today that build scalable advantages tomorrow. Every white-glove dinner, every hand-built territory map, every late-night booth setup earns us the right to scale later.
\nStay Hungry, Stay Curious. We expect everyone to be the expert on AI in their function before anyone asks them to be. The landscape changes weekly. When you learn something, teach it. Learn enough about adjacent functions to ask good questions, including what your AEs are saying on calls, how brokers actually make money, and why a benefits committee pushes back on a deal. Ask the question you think is too basic, because in complex domains like benefits, the cost of a wrong assumption can be a lost account. And remember: curiosity without urgency is a hobby. Learning has to translate into action on a timeline that matches the opportunity.
\nAct Like an Owner. We say the uncomfortable thing early, raising missed commitments or quality gaps directly with the person within 48 hours. We surface problems when they're small, not the week they become a crisis. Customer-facing work gets priority, always. And we close the loop every time, because over-communication is a feature at our stage, not a bug.First 30 Days: Complete comprehensive and supportive onboarding process to help you understand the platform, the business, and the customer journey. Shadow existing customers to understand the current process, pain points, and success stories.
\n60–90 Days: Begin to take on your first set of customers. Manage hand-offs from implementation and host your first set of QBRs. Build working relationships with sales, marketing, product, and partner teams.
\n4+ Months: Grow your portfolio of customers and independently manage their success. Have a documented, repeatable customer success process in place. Identify expansion opportunities and pave the path for renewals. Be a key voice in product feedback loops.We respect your time and aim to keep things efficient:
\n\nIntroductory call with our Talent team (30 min)
\nConversation with the SVP of Customer Experience (45 min)
\nTeam interviews with CSMs and cross-functional partners (90-120 min)
\nAbout Avante
\nAsk any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
\nAt Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
\nWe are headquartered in Seattle and expanding our presence to New York City, with an in-office culture (4 days a week) to drive community, collaboration, and ideation. We are growing fast and are scaling our customer success team to meet the needs of our growing customer base, with notable brands such as Samsung, News Corp, and Zscaler.
\nAbout Avante
\nAsk any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
\nAt Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
\nWe're based in Seattle and New York City and work 4 days a week in the office (one day remote). We're growing fast, serving enterprise customers like Goldman Sachs, Samsung, Zscaler, and News Corp, and we're expanding our go-to-market team with an Enterprise Account Executive who will own a named patch of self-funded employers, partner with the brokers and consultants who advise them, and close deals that put Avante on the desks of CHROs, CFOs, and Total Rewards leaders at some of the largest companies in the world.
\nThe Role
\nWe're looking for an Enterprise Account Executive to run a full enterprise patch of self-funded employers, spanning the 2,500-employee mid-market on the low end up through Fortune 500 strategic accounts. You'll own the entire deal, from first conversation through signature, with the goal of landing new logos that look like the customers already on our roster: Goldman Sachs, Samsung, Zscaler, News Corp, SurveyMonkey, Navan, Real Chemistry, Datavant, Calix, Personify, and F5.
\nThe buying committee for Avante is multi-stakeholder by default. You'll multi-thread across Total Rewards, Benefits, HR Operations, HRIS, IT Security, and Finance, and you'll need to credibly explain to each of them why Avante is different from the ben admin platform, the decision support tool, and the point solutions they already own. Avante is not a replacement for any of those. It's the intelligence layer that connects them. Selling that distinction well is the hardest and most important part of the job.
\nYou'll also work hand-in-hand with our channel partners. About half of enterprise benefits decisions run through brokers and consultants, and Avante has formal partnerships with OneDigital, Howden, and Segal Benz, plus growing relationships across the broker ecosystem. The right person for this role treats brokers as force multipliers, not gatekeepers, and knows how to co-sell without losing the buyer relationship.
\nThis role reports to the CRO. We're hiring across a range of experience. If you're a senior enterprise closer who has carried seven-figure quotas at F500 accounts, you'll find one of the largest greenfield opportunities in HR tech sitting in front of you. If you're earlier in your enterprise career and ready to step up, you'll get a patch big enough to grow into and the support to win in it. What we care about most is whether you can run a complex, multi-threaded enterprise deal, build durable relationships with executive buyers, and operate with the urgency of a founder.
\nOwn a named enterprise patch end-to-end. You'll work a defined account list spanning mid-market enterprise through Fortune 500. Build the territory plan, prioritize the accounts, develop the relationships, run the cycles, and close the business. The patch is yours.
\nMulti-thread into complex buying committees. Avante deals are won and lost on access. You'll build relationships with CHROs, Heads of Total Rewards, Benefits Directors, CFOs, and the IT and Security leaders who clear the path. You'll know who the economic buyer is, who the champion is, who the blocker is, and what each of them needs to see before they sign.
\nSell the closed-loop story, not a feature list. Avante is in a new category. Buyers compare us to ben admin platforms, decision support tools, care navigation vendors, and point solutions, and none of those comparisons are quite right. Your job is to teach the market what benefits intelligence is, why the closed loop between Carly and Ava matters, and why purpose-built agents beat generic AI bolted onto legacy systems.
\nCo-sell with brokers and consultants. Roughly half your pipeline will touch a broker or consultant. You'll work side-by-side with OneDigital, Howden, Segal Benz, and the broader broker ecosystem. That means knowing the consulting firms in your patch, building real relationships with the consultants who influence your accounts, and structuring co-sell motions where everybody wins.
\nRun rigorous demos and POCs. Ava reasons live. Carly answers real benefits questions. The product sells itself when it's in front of the right people, on the right data, asking the right questions. You'll partner with our Sales Engineering team to scope and run technical evaluations, including 30-day implementations that get customers live before most vendors finish a security review.
\nBuild a quarterly forecast you can defend. You'll own a clean pipeline, a defensible forecast, and a clear plan to hit. Stages have meaning here. We expect MEDDPICC-level rigor on every six-figure-plus opportunity, and we expect you to bring deal risks forward early rather than at the end of the quarter.
\nUse AI as a core part of how you work. Sellers at Avante use AI tools daily to research accounts, draft outbound, prep for executive meetings, build mutual close plans, and turn call transcripts into next-step plans before the customer is off the Zoom. If you've been operating like a traditional AE who occasionally tries ChatGPT, this is not the right seat. We want sellers who are already rewiring their workflow around what Claude, Granola, and similar tools make possible.
\nPartner across GTM. You'll work tightly with Sales Development, Sales Engineering, Marketing, Customer Success, and Product. You'll bring customer signal back into the company with urgency, and you'll trust your peers to do their parts so you can stay focused on what only you can do: closing.
\nAdapt as we grow. The patch, the playbook, and the partner motion will evolve as Avante scales. You should expect your territory and product surface to expand over time, and you should welcome that.
\n5–10+ years of quota-carrying SaaS sales experience, with at least 3 years closing enterprise deals at $150K+ ACV into HR, Benefits, Finance, or adjacent buying centers
\nA track record of consistently hitting or exceeding quota in a complex, multi-stakeholder enterprise sale
\nDemonstrated ability to run new-category or evangelical sales, where you have to teach the buyer what the product is before you can sell it
\nExperience co-selling with channel partners, ideally brokers, consultants, or systems integrators
\nExecutive presence and written communication strong enough to credibly engage CHROs, CFOs, and their direct reports
\nActive, hands-on use of AI in your day-to-day selling motion, not just curiosity about it
\nA clean, methodical approach to pipeline, forecast, and deal qualification (MEDDPICC or equivalent)
\nComfort operating at startup pace with startup ambiguity, while running enterprise deal cycles with enterprise discipline
\nDirect experience selling into benefits, HR tech, or healthcare to self-funded employers
\nExisting relationships in the benefits broker and consultant ecosystem (Mercer, Aon, WTW, Gallagher, Lockton, OneDigital, Howden, Segal Benz)
\nExperience selling AI-native or data-intensive platforms where buyers need to be educated on what the product actually is
\nEarly-stage startup experience where you helped build the playbook, not just run it
\nA network of CHRO, Total Rewards, or Benefits leader relationships you can reactivate from day one
\nOur four values aren't aspirational. They translate into concrete operating tenets that shape how we make decisions every day.
\nBeat Yesterday. We re-evaluate our own toolkit every quarter, because the prospecting motion, the demo flow, and the deal-management workflow that worked last quarter may already be obsolete. We act on 70% of the information rather than waiting for certainty, because in enterprise sales the cost of a delayed call is almost always higher than the cost of a slightly imperfect one. We timebox, execute, and iterate, getting proposals and mutual plans in front of buyers fast rather than polishing in isolation. And we own our output regardless of how we produced it. AI can get you 80% of the way to a great executive brief or a sharp follow-up. Everything that goes out with your name on it is your responsibility to review, refine, and stand behind.
\nEmbrace Type 2 Fun. Enterprise sales is hard, slow on its own timeline, and full of moments where the right answer is uncomfortable. We assume good intent and follow up directly rather than venting in side channels. We celebrate wins loudly and specifically, naming the actual behavior so the whole team learns what great looks like. We are on by default, because customers don't wait for business hours and a deal in motion at 7pm on a Thursday is still a deal. And we do unscalable things today that build scalable advantages tomorrow. Every white-glove proof-of-value, every hand-built executive brief, every late-night RFP turnaround earns us the reference, the case study, and the next customer.
\nStay Hungry, Stay Curious. We expect every seller to be the expert on AI in their function before anyone asks them to be. The landscape changes weekly. When you learn something, teach it, whether it's a new outbound workflow, a sharper way to handle a security objection, or a better mutual close plan template. Learn enough about adjacent functions to ask good questions. Sit in on customer success calls, attend product demo day, understand what Carly and Ava actually do together as one platform. And ask the question you think is too basic. Benefits is a complex, technical domain, and the cost of a wrong assumption about how a self-funded plan, a PBM contract, or an HRIS data flow works can be a lost account. Curiosity without urgency is a hobby. We expect both.
\nAct Like an Owner. We say the uncomfortable thing early. If a deal is slipping, a forecast is soft, or a partner relationship is off track, you raise it directly within 48 hours. We surface problems when they're small, not the week before quarter-end. Customer-facing work gets priority, always. Internal meetings move so customer meetings can happen. And we close the loop every time, with customers, with partners, with each other. Over-communication is a feature at our stage, not a bug. No one at Avante should ever wonder whether you saw their message or where a deal stands.Competitive base salary, and meaningful early-stage equity.
\nFull benefits (medical, dental, vision, 401(k)).
\nOTE of $250,000 - $300,000.
\nAbout Avante
\nAsk any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
\nAt Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
\nWe're based in Seattle and New York City and work 4 days a week in the office (one day remote). We're growing fast, serving enterprise customers like Goldman Sachs, Samsung, Zscaler, and News Corp, and we're expanding our go-to-market team with an Enterprise Account Executive who will own a named patch of self-funded employers, partner with the brokers and consultants who advise them, and close deals that put Avante on the desks of CHROs, CFOs, and Total Rewards leaders at some of the largest companies in the world.
\nThe Role
\nWe're looking for an Enterprise Account Executive to run a full enterprise patch of self-funded employers, spanning the 2,500-employee mid-market on the low end up through Fortune 500 strategic accounts. You'll own the entire deal, from first conversation through signature, with the goal of landing new logos that look like the customers already on our roster: Goldman Sachs, Samsung, Zscaler, News Corp, SurveyMonkey, Navan, Real Chemistry, Datavant, Calix, Personify, and F5.
\nThe buying committee for Avante is multi-stakeholder by default. You'll multi-thread across Total Rewards, Benefits, HR Operations, HRIS, IT Security, and Finance, and you'll need to credibly explain to each of them why Avante is different from the ben admin platform, the decision support tool, and the point solutions they already own. Avante is not a replacement for any of those. It's the intelligence layer that connects them. Selling that distinction well is the hardest and most important part of the job.
\nYou'll also work hand-in-hand with our channel partners. About half of enterprise benefits decisions run through brokers and consultants, and Avante has formal partnerships with OneDigital, Howden, and Segal Benz, plus growing relationships across the broker ecosystem. The right person for this role treats brokers as force multipliers, not gatekeepers, and knows how to co-sell without losing the buyer relationship.
\nThis role reports to the CRO. We're hiring across a range of experience. If you're a senior enterprise closer who has carried seven-figure quotas at F500 accounts, you'll find one of the largest greenfield opportunities in HR tech sitting in front of you. If you're earlier in your enterprise career and ready to step up, you'll get a patch big enough to grow into and the support to win in it. What we care about most is whether you can run a complex, multi-threaded enterprise deal, build durable relationships with executive buyers, and operate with the urgency of a founder.
\nAvante is an Equal Opportunity Employer. We’re building a diverse, inclusive team and welcome candidates of all backgrounds.
\nAbout Avante
\nAvante is on a mission to transform how self-funded employers manage their benefits and HR operations. Our AI-powered SaaS platform helps employers shift from reactive firefighting to strategic planning, while providing employees with the guidance they need to truly understand and maximize their benefits.
\nEmployee benefits represent the second-largest expense for most businesses, yet the landscape is fragmented, complex, and difficult to navigate. Avante unifies fragmented benefits data and provides AI-driven insights that help employers control costs while delivering an exceptional employee experience.
\nWe are headquartered in Seattle and expanding our presence to New York City, with an in-office culture (4 days a week - Murray Hill area) to drive community, collaboration, and ideation.
\nWe're looking for our first dedicated Implementation Manager in New York City to own the end-to-end activation of customers on the Avante platform. This is a foundational hire where you won't just run implementations, but you'll help shape what a world-class implementation experience looks like at Avante — and you'll be doing it from the ground floor of our East Coast expansion.
\nYou'll work across both direct enterprise customers and partner-channel clients (brokers and their employer clients), managing the technical and operational details that get customers live and achieving value quickly. With a large and growing concentration of Avante customers on the East Coast, this role puts you at the center of where the business is heading.
\nIf you thrive in environments where you're building the plane while flying it, and you believe the best customer experiences come from a combination of AI tool adoption, robust project management, technical fluency, and genuine care, then this role is for you.
\n","id":"4f0d8da4-143e-4441-b61a-c7e56b525c1d","lists":[{"text":"What You'll Do:","content":"
Customer Activation & Implementation
\n\nOwn the end-to-end implementation lifecycle for direct and partner customers, from kickoff through go-live.
\nActivate customers across their desired employee deployment channels including web apps, Microsoft Teams, Slack, Outlook, ServiceNow integrations, and more.
\nProject manage multiple concurrent implementations, keeping internal and external stakeholders aligned on timelines, milestones, and dependencies.
\nLead customer-facing calls with executive presence, translating technical complexity into clear, confident communication for senior stakeholders.
\nBuild strong working relationships with partner teams to ensure smooth coordination and a seamless experience for their clients.
\nTechnical Enablement & Troubleshooting
\n\nServe as the first line of technical triage for deployment channels and integrations, escalating and working with engineering to resolve blockers as needed.
\nPartner with engineering on SSO, API, and SFTP configurations (i.e., you don’t need to code, but you need to speak the language fluently enough to collaborate effectively).
\nSupport data schema review for claims and HRIS data, ensuring customer data is structured correctly for optimal platform performance.
\nDevelop a working knowledge of common integration failure points to accelerate resolution and reduce engineering escalations over time.
\nProcess Design & Scale
\n\nDesign and document implementation playbooks, templates, and workflows to support building the foundation for a repeatable, scalable implementation function.
\nHelp define the implementation-to-CSM handoff process, working closely with the existing CX team to create a model that sets customers up for long-term success.
\nEstablish and track implementation KPIs: time-to-value, activation rates, customer satisfaction at go-live, and engineering escalation volume.
\nLeverage AI tools to drive efficiency across the implementation process, while ensuring a world-class experience.
\n3–7 years of experience in implementation, onboarding, or technical project management within a SaaS or technology environment.
\nProven ability to manage multiple concurrent projects with competing priorities and tight timelines.
\nExecutive presence where you’re comfortable leading calls with C-suite stakeholders and translating technical details into business-relevant language.
\nTechnical fluency: you understand APIs, SSO, SFTP, and data integrations well enough to collaborate with engineering and triage issues independently.
\nData fluency: comfortable reviewing data schemas, understanding data mapping, and ensuring data quality for platform configuration.
\nStrong project management skills with experience using tools like Linear, Asana, Monday.com, or similar.
\nA self-starter mentality: you’re energized by ambiguity and excited to build processes where none exist yet.
\nEmpathy, calm under pressure, and a genuine commitment to delivering an exceptional customer experience.
\nExcitement about using AI to supercharge your own productivity and deliver better outcomes at scale.
\nExperience in HR tech, health tech, or benefits administration.
\nFamiliarity with healthcare claims data, coding standards (ICD, CPT, HCPCS), or benefits data structures.
\nWorking knowledge of SQL for data validation and troubleshooting.
\nExperience working with channel partners, brokers, or TPAs.
\nFirst 30 Days: Complete onboarding alongside the CX team to build deep product knowledge. Shadow existing implementations to understand the current process, pain points, and customer journey. Begin identifying opportunities to improve and formalize the implementation workflow.
\n60–90 Days: Lead your first implementations end-to-end with CSM support. Start drafting the implementation playbook and propose the CSM handoff model. Build working relationships with engineering, product, and partner teams.
\n4+ Months: Own the full implementation pipeline independently. Have a documented, repeatable implementation process in place. Be a key voice in product feedback loops based on implementation patterns.
\n\n
We respect your time and aim to keep things efficient:
\nIntroductory call with our Talent team (30 min)
\nConversation with the SVP of Customer Experience (45 min)
\nTeam interviews with CSMs and cross-functional partners (3 hours)
\nAbout Avante
\nAvante is on a mission to transform how self-funded employers manage their benefits and HR operations. Our AI-powered SaaS platform helps employers shift from reactive firefighting to strategic planning, while providing employees with the guidance they need to truly understand and maximize their benefits.
\nEmployee benefits represent the second-largest expense for most businesses, yet the landscape is fragmented, complex, and difficult to navigate. Avante unifies fragmented benefits data and provides AI-driven insights that help employers control costs while delivering an exceptional employee experience.
\nWe are headquartered in Seattle and expanding our presence to New York City, with an in-office culture (4 days a week - Murray Hill area) to drive community, collaboration, and ideation.
\nWe're looking for our first dedicated Implementation Manager in New York City to own the end-to-end activation of customers on the Avante platform. This is a foundational hire where you won't just run implementations, but you'll help shape what a world-class implementation experience looks like at Avante — and you'll be doing it from the ground floor of our East Coast expansion.
\nYou'll work across both direct enterprise customers and partner-channel clients (brokers and their employer clients), managing the technical and operational details that get customers live and achieving value quickly. With a large and growing concentration of Avante customers on the East Coast, this role puts you at the center of where the business is heading.
\nIf you thrive in environments where you're building the plane while flying it, and you believe the best customer experiences come from a combination of AI tool adoption, robust project management, technical fluency, and genuine care, then this role is for you.
\n","descriptionBodyPlain":"About Avante\nAvante is on a mission to transform how self-funded employers manage their benefits and HR operations. Our AI-powered SaaS platform helps employers shift from reactive firefighting to strategic planning, while providing employees with the guidance they need to truly understand and maximize their benefits.\nEmployee benefits represent the second-largest expense for most businesses, yet the landscape is fragmented, complex, and difficult to navigate. Avante unifies fragmented benefits data and provides AI-driven insights that help employers control costs while delivering an exceptional employee experience.\nWe are based in Seattle with an in-office culture (4 days a week) to drive community, collaboration, and ideation.\nThe Role\nWe’re looking for our first dedicated Implementation Manager to own the end-to-end activation of customers on the Avante platform. This is a foundational hire where you won’t just run implementations, but you’ll help shape what a world-class implementation experience looks like at Avante. You’ll work across both direct enterprise customers and partner-channel clients (brokers and their employer clients), managing the technical and operational details that get customers live and achieving value quickly.\nIf you thrive in environments where you’re building the plane while flying it, and you believe the best customer experiences come from a combination of AI tool adoption, robust project management, technical fluency, and genuine care, then this role is for you.\n \n","hostedUrl":"https://jobs.lever.co/avante/4f0d8da4-143e-4441-b61a-c7e56b525c1d","applyUrl":"https://jobs.lever.co/avante/4f0d8da4-143e-4441-b61a-c7e56b525c1d/apply"},{"additionalPlain":"We are an equal-opportunity employer and value diversity and inclusion at our company.\n","additional":"
We are an equal-opportunity employer and value diversity and inclusion at our company.
","categories":{"commitment":"Full-time","location":"Seattle, WA","team":"People & Talent","allLocations":["Seattle, WA"]},"createdAt":1778872290120,"descriptionPlain":"About Us\nAvante is on a mission to transform how self-funded employers manage their benefits and HR operations. Our AI-powered SaaS platform helps employers shift from reactive firefighting to strategic planning, while providing employees with the guidance they need to truly understand and maximize their benefits.\nEmployee benefits represent the second-largest expense for most businesses, yet the landscape is fragmented, complex, and difficult to navigate. Avante unifies fragmented benefits data and provides AI-driven insights that help employers control costs while delivering an exceptional employee experience.\nWe are based in Seattle with an in-office culture (4 days a week) to drive community, collaboration, and ideation.\n","description":"About Us
\nAvante is on a mission to transform how self-funded employers manage their benefits and HR operations. Our AI-powered SaaS platform helps employers shift from reactive firefighting to strategic planning, while providing employees with the guidance they need to truly understand and maximize their benefits.
\nEmployee benefits represent the second-largest expense for most businesses, yet the landscape is fragmented, complex, and difficult to navigate. Avante unifies fragmented benefits data and provides AI-driven insights that help employers control costs while delivering an exceptional employee experience.
\nWe are based in Seattle with an in-office culture (4 days a week) to drive community, collaboration, and ideation.
\nWe are hiring our first in-house recruiter at the inflection point where hiring stops being something that the founding team can absorb part-time. The next twelve months are the most active hiring stretch in Avante's history, and the person in this seat will set the bar for every hire that follows.
\nIn any given month you will be running a variety of key searches across engineering, GTM, operations and customer-facing roles. None of these searches look the same. The expectation is that you can run all of them at once, either directly or via oversight of external recruiting partners.
\nThis role owns the entire recruiting machine end-to-end. You will not be a coordinator with a sourcer title. You will sit in the room when we decide what bar we're hiring against, push back on hiring managers when their calibration drifts, and own the offer conversation when it's hard. Recruiting at Avante is a senior operator job, and we're going to treat it like one.
\nYou will also be the first recruiter in the building who has to figure out what hiring looks like when the company is itself an AI agent platform. We expect you to use the same tools we build, push us on which steps of the funnel should be agents instead of people, and have an opinion about what changes when half the candidates you screen are also using AI to apply.
\nOwn the full recruiting funnel from intake through offer accept across every function. Build the pipeline, run the process, debrief the panels, close the candidates.
\nRun, not just attend, the hiring process. Drive the program-management muscle that contract recruiters typically don't: weekly hiring manager reviews, scorecard discipline, calibration sessions, offer logistics, and clean handoffs to onboarding.
\nHold the bar on culture fit. Screen every finalist for low-drama, high-execution behavior. This is the core value-add over outsourced sourcing and is non-negotiable.
\nManage external partners. Coordinate with fractional recruiting partners and agencies on overflow and specialized searches; decide where to spend, where to pull back, and when to bring work in-house.
\nExperiment with sourcing channels. Run the public-posting experiment on Lever, evaluate inbound vs. outbound conversion, and build a referral engine inside Avante.
\nBe the data layer for hiring. Maintain accurate pipeline metrics (time-to-fill, pass-through rates, source mix, offer accept rate) and report them weekly to leadership.
\nSet the standard for candidate experience. Every candidate, hired or not, leaves with a high opinion of Avante.
\nBuild the recruiting playbook. Write down what works. Codify interview guides, scorecards, and intake templates so future hires can plug in.
\n5+ years of in-house recruiting experience at a high-growth startup or adjacent recruiting agency, ideally one that scaled from under 50 to several hundred people. Bonus point if in enterprise Saas or AI-native product company. You have personally closed across engineering, GTM, and ops, not just one function.
\nA program manager at heart. You build process, hold people to it, and keep things moving without being asked twice.
\nComfortable owning the whole problem. You source when sourcing is the bottleneck, coach hiring managers when calibration is the bottleneck, and write the offer letter when the offer is the bottleneck.
\nSharp judgment on people. You can spot a strong operator in a 20-minute screen and tell the difference between a talker and a doer.
\nLow ego, high bias for action. You'd rather close a great candidate today than perfect a process for next quarter.
\nExcellent written and verbal communication. You can write a clean intake doc, sell the company to a skeptical senior candidate, and push back on a hiring manager who is grading on the wrong rubric.
\nBased in (or willing to relocate to) the Seattle area; this role is on-site.
\nCompetitive base salary, and meaningful early-stage equity.
\nFull benefits (medical, dental, vision, 401(k)).
\nA seat at the table. You will work directly with the CEO and the executive team. Recruiting decisions are made in the room, not relayed through layers.
\nOwnership of the function. You are not joining a team of recruiters; you are starting it. Eventually, you will help scope and hire the next people on it.
\nFrontier work. Avante is building with AI agents that didn't exist three months ago. Your hiring process will use the same tools we build.
\nOur four values aren't aspirational. They translate into concrete operating tenets that shape how we make decisions every day.
\nAbout Us
\nAvante is on a mission to transform how self-funded employers manage their benefits and HR operations. Our AI-powered SaaS platform helps employers shift from reactive firefighting to strategic planning, while providing employees with the guidance they need to truly understand and maximize their benefits.
\nEmployee benefits represent the second-largest expense for most businesses, yet the landscape is fragmented, complex, and difficult to navigate. Avante unifies fragmented benefits data and provides AI-driven insights that help employers control costs while delivering an exceptional employee experience.
\nWe are based in Seattle with an in-office culture (4 days a week) to drive community, collaboration, and ideation.
\nAsk any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
\nAt Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
\nWe're based in Seattle and New York and work 4 days a week in the office (one day remote). We're growing fast, serving enterprise customers like Goldman Sachs, Samsung, Zscaler, and News Corp, and we're hiring a Sales Development Representative to build the top of our enterprise pipeline. This is an early seat on the sales team, reporting directly to the CRO, with room to grow as we scale.
\nWe're looking for an experienced Sales Development Representative to own how Avante creates pipeline. You'll be the first conversation a prospect has with us, and you'll set the tone for everything that follows. The benefits leaders we sell to (CHROs, VPs of Total Rewards, benefits directors at Fortune 1000 companies) are busy, skeptical of AI hype, and flooded with point-solution pitches. Your job is to cut through that with a sharp point of view about a problem they feel every day.
\nThis role runs all three motions. You'll run cold outbound into enterprise HR and benefits leaders, qualify and convert inbound demand generated by marketing, and work leads sourced through our channel partners. You'll need to understand the difference between these motions and adjust your approach accordingly. A partner-sourced warm intro is not the same conversation as a cold sequence into a CHRO who's never heard of us.
\nBecause you'll report directly to the CRO, you'll have unusual visibility into how the whole go-to-market machine works, and unusual influence over how the SDR function gets built. The playbooks, sequences, and qualification frameworks aren't fully written yet. You'll help write them. The right person treats that as the best part of the job, not the scary part.
\nThis is a fit for someone 2–3 years into a sales development career and may have also done full life cycle sales who has carried a pipeline quota, knows how to research an account and write outreach that gets replies, and is ready to operate at a pace where weeks feel like months.
\nBuild an enterprise pipeline across three motions. Run cold outbound into Fortune 1000 HR and benefits leaders, qualify inbound demand from marketing, and convert warm introductions from our channel partners. Own your number and the activity that gets you there.
\nResearch accounts like an analyst, not a list-puller. Before you reach out, understand the company's benefits ecosystem, recent moves, and likely pain. Avante sells into a complex domain. Generic outreach gets ignored. Specific, informed outreach gets meetings.
\nWrite outreach that earns a reply. Craft sequences and one-off messages that sound like a person who understands benefits, not a templated blast. You'll test angles, subject lines, and channels, and double down on what works.
\nQualify hard and hand off clean. Run discovery that separates real opportunities from noise, then deliver AEs a qualified meeting with full context so the next conversation starts strong. Close the loop every time.
\nUse AI as a core part of how you work. We expect our SDRs to use AI tools daily to research accounts, draft and personalize outreach, summarize calls, and build their own workflows. We're an AI company. The person in this seat should be visibly better at their job because of how they use AI, not just curious about it.
\nPartner with channel and marketing. Coordinate with our channel partners on co-selling motions and with marketing on inbound follow-up and campaign feedback. Bring the signal from your conversations back to both teams so we get sharper over time.
\nLearn the product and the domain deeply. Be able to explain what Carly and Ava do together as one platform, why benefits intelligence is a different category from ben admin or care navigation, and what actually lands with a benefits leader. Ask the questions you think are too basic. In this domain, a wrong assumption can cost a deal.
\nHelp build the SDR playbook. Sequences, qualification criteria, target account lists, and process are still being shaped. Document what works, share it, and help turn your individual wins into a repeatable system the next hires can run.
\nAdapt as we grow. This function will evolve quickly. Your scope, targets, and the way you work will change as the team scales, and you should welcome that.
\n2–3 years of sales development experience (SDR/BDR), ideally selling B2B SaaS into enterprise or mid-market
\nA track record of consistently hitting or beating pipeline and meeting targets
\nStrong account research and written outreach skills, with examples of messaging that drove replies and meetings
\nHands-on use of AI tools in your day-to-day selling, not just familiarity with the category
\nComfort running outbound, inbound, and partner-sourced motions, and the judgment to tailor your approach to each
\nThe ability to create structure where little exists and operate without a fully built playbook
\nClear, direct communication and genuine curiosity about the people and problems you're selling into
\nExperience selling into HR, benefits, total rewards, or healthcare buyers
\nExperience with a channel or partner-sourced motion
\nFamiliarity with enterprise sales cycles and multi-stakeholder buying committees
\nEarly-stage startup experience, especially as an early sales hire
\nOur four values aren't aspirational. They translate into concrete operating tenets that shape how we make decisions every day.
\nBeat Yesterday. We re-evaluate our own toolkit every quarter, because the sequences and tactics that worked three months ago may already be stale. We act on 70% of the information rather than waiting for certainty, then adjust. We timebox, execute, and iterate, getting outreach in front of real prospects quickly instead of polishing in isolation. And we own our output regardless of how we produced it. AI can get you 80% of the way to a great message. Everything that goes out with your name on it is yours to review, refine, and stand behind.
\nEmbrace Type 2 Fun. Building pipeline from scratch is hard, and we find meaning in the work anyway. We assume good intent and follow up directly rather than venting in side channels. We celebrate wins loudly and specifically, naming the actual behavior so the whole team learns what great looks like. We are on by default, because a prospect who replies at 6:30pm or a partner who needs something over the weekend can't wait until Monday. And we do unscalable things today that build scalable advantages tomorrow: every hand-researched account and personally crafted sequence is an investment in a playbook that compounds.
\nStay Hungry, Stay Curious. We expect everyone to be the expert on AI in their function before anyone asks them to be, and for an SDR at an AI company, that bar is high. When you find an outreach angle or workflow that works, teach it. Learn enough about the product, the AEs' world, and the benefits domain to ask good questions. Ask the question you think is too basic, because assumptions about a prospect's benefits committee or buying process are dangerous. And remember: curiosity without urgency is a hobby. Learning has to translate into pipeline on a timeline that matches the opportunity.
\nAct Like an Owner. We say the uncomfortable thing early, raising a missed number or a process gap directly and within 48 hours. We surface problems when they're small, not the week they become a crisis. Customer-facing work gets priority, always: a prospect or partner gets same-day acknowledgment even if the full answer takes longer. And we close the loop every time, because no one at Avante should ever have to ask \"did you see my message?\" twice.
\nCompetitive base salary, and meaningful early-stage equity.
\nFull benefits (medical, dental, vision, 401(k)).
\nOTE of $120,000 - $150,000.
\nAsk any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
\nAt Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
\nWe're based in Seattle and New York and work 4 days a week in the office (one day remote). We're growing fast, serving enterprise customers like Goldman Sachs, Samsung, Zscaler, and News Corp, and we're hiring a Sales Development Representative to build the top of our enterprise pipeline. This is an early seat on the sales team, reporting directly to the CRO, with room to grow as we scale.
\nAvante is an Equal Opportunity Employer. We’re building a diverse, inclusive team and welcome candidates of all backgrounds.
\nAbout Avante
\nAsk any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
\nAt Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
\nWe are headquartered in Seattle and expanding our presence to New York City, with an in-office culture (4 days a week) to drive community, collaboration, and ideation. We are growing fast and are scaling our customer success team to meet the needs of our growing customer base, with notable brands such as Samsung, News Corp, and Zscaler.
\nWe’re looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch. In this role, you’re the strategic partner for our largest customers to ensure they see ongoing, measurable impact from the Avante platform. Bringing forth a combination of enterprise customer service and complex account management skills, you will build lasting relationships across multiple stakeholders and drive value across our enterprise customers.
\nIf you thrive in fast-paced start-up environments and you believe the best customer experiences come from a combination of AI tool adoption, relationship building, product fluency, and genuine care, then this role is for you.
\nOwn a portfolio of enterprise accounts. Engage with enterprise accounts prior to close, build rapport with executive champions, complete warm handoff from implementation and drive ongoing value across every stage of the customer lifecycle. You're the day-to-day strategic contact, the QBR owner, and the person accountable for whether the customer renews and grows.
\nDrive measurable strategic outcomes through Ava and Carly. Work with senior total rewards and benefits leaders to define what success looks like in their program: cost containment, vendor performance, employee adoption. Use Ava's intelligence to show progress against those goals. Drive enterprise-scale engagement with Carly across geographies, populations and employee lifecycle events.
\nOwn large renewals and support complex expansion. You're commercially accountable for your book. That means forecasting renewals accurately, building expansion cases backed by real usage and outcomes data, and partnering with sales when there's a multi-product or multi-entity opportunity.
\nQuarterback multi-stakeholder relationships. Enterprise customers don’t have one buyer; they have committees. Map the org, build relationships across benefits, HR, finance, IT, and legal, and orchestrate engagement so the right people see the right value at the right time.
\nRun executive briefings that get attention. Be prepared to brief a CHRO, CFO, or board members on what their benefits intelligence is showing them. The data is real, the stakes are high, and the audience is senior. Walk in with a point of view, not a status update.
\nBe the customer’s voice internally with credibility. Surface the patterns you’re seeing across enterprise accounts to product, marketing, and the leadership team with enough specificity and context that they can act on it. Close the loop with the customer when their feedback shapes the roadmap.
\nUse AI tools as a core part of how you work. We expect our CS team to use Claude (and tools like it) daily: to prep for customer calls, draft executive briefings, analyze utilization data, build briefing decks and accelerate every part of their workflow. If you've been waiting for permission to bring AI into your CS workflow, this is the team.
\nPartner across functions. Coordinate warm handoffs with implementation at go-live, build expansion plays with sales, work with product on what customers actually need, and drive customer advocacy with marketing. CS only works when it's tightly connected to the rest of the org, and at our stage that connection is built one conversation at a time.
\nAdapt as we grow. Your book, your tooling, and the role itself will evolve as the company scales. You should expect that and welcome it.
\n7+ years of customer success experience in B2B SaaS, with at least 3+ years owning strategic enterprise accounts with multi-stakeholder buying committees and at least 2+ years working at a start-up (seed through series C)
\nA track record of commercial ownership: renewals, expansion, or net retention as part of your accountability, not adjacent to it
\nStrong executive presence and comfort running QBRs and strategic reviews with senior buyers
\nA consultative, outcomes-oriented operating style with the credibility to push back on customers and on our own team when the right answer requires it
\nGenuine excitement about using AI to do your job better, with hands-on examples of how you've already brought it into your workflow
\nA self-starter mentality: you’re energized by ambiguity and excited to build processes where none exist yet.
\nEmpathy, calm under pressure, and a genuine commitment to delivering an exceptional enterprise customer experience.
\nHR tech experience or comparable exposure to the buyer (benefits, HR, total rewards) and the workforce as end users
\nFamiliarity with healthcare claims data, coding standards (ICD, CPT, HCPCS), or benefits data structures.
\nExperience working with channel partners, brokers, or TPAs.
\nOur four values aren't aspirational. They translate into concrete operating tenets that shape how we make decisions every day.
\nBeat Yesterday. We re-evaluate our own toolkit every quarter, because the workflows that made you effective three months ago may already be outdated. We act on 70% of the information rather than waiting for certainty. We timebox, execute, and iterate, getting work in front of real people quickly instead of polishing in isolation. And we own our output regardless of how we produced it. AI can get you 80% of the way there. Everything that goes out with your name on it is your responsibility to review, refine, and stand behind.
\nEmbrace Type 2 Fun. We take on hard problems and find meaning in the work, even when it's uncomfortable. We assume good intent and follow up directly rather than venting in side channels. We celebrate wins loudly and specifically, naming the actual behavior so the whole team learns what great looks like. We are on by default, because we owe it to each other and to our customers to be available beyond what a regular corporate job would demand. And we do unscalable things today that build scalable advantages tomorrow. Every white-glove dinner, every hand-built territory map, every late-night booth setup earns us the right to scale later.
\nStay Hungry, Stay Curious. We expect everyone to be the expert on AI in their function before anyone asks them to be. The landscape changes weekly. When you learn something, teach it. Learn enough about adjacent functions to ask good questions, including what your AEs are saying on calls, how brokers actually make money, and why a benefits committee pushes back on a deal. Ask the question you think is too basic, because in complex domains like benefits, the cost of a wrong assumption can be a lost account. And remember: curiosity without urgency is a hobby. Learning has to translate into action on a timeline that matches the opportunity.
\nAct Like an Owner. We say the uncomfortable thing early, raising missed commitments or quality gaps directly with the person within 48 hours. We surface problems when they're small, not the week they become a crisis. Customer-facing work gets priority, always. And we close the loop every time, because over-communication is a feature at our stage, not a bug.First 30 Days: Complete comprehensive and supportive onboarding process to help you understand the platform, the business, and the customer journey. Shadow existing customers to understand the current process, pain points, and success stories.
\n60–90 Days: Begin to take on your first set of customers. Manage hand-offs from implementation and host your first set of QBRs. Build working relationships with sales, marketing, product, and partner teams.
\n4+ Months: Grow your portfolio of customers and independently manage their success. Have a documented, repeatable customer success process in place. Identify expansion opportunities and pave the path for renewals. Be a key voice in product feedback loops.We respect your time and aim to keep things efficient:
\n\nIntroductory call with our Talent team (30 min)
\nConversation with the SVP of Customer Experience (45 min)
\nTeam interviews with CSMs and cross-functional partners (90-120 min)
\nAbout Avante
\nAsk any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
\nAt Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
\nWe are headquartered in Seattle and expanding our presence to New York City, with an in-office culture (4 days a week) to drive community, collaboration, and ideation. We are growing fast and are scaling our customer success team to meet the needs of our growing customer base, with notable brands such as Samsung, News Corp, and Zscaler.
\n**Interview Process:**
\n1. Initial screen with our recruiters
\n2. Phone screen with the hiring manager
\n3. On-Site Interview Loop
\n1. Technical interview focused on real-world problem solving (no whiteboard algorithms!)
\n2. Behavioral interview to explore your approach to teamwork and challenges
\n3. 1:1 with our PM
\n4. Final loop with our Head of Engineering
\n4. Final conversation with our CEO
\nIf you're excited about solving complex data challenges in the benefits space while making a meaningful impact on businesses and their employees, we'd love to hear from you!
\nAsk any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
\nAt Avante, we're changing that. We're the first AI-native benefits platform built to turn benefits complexity into clarity. For employees, Avante acts like a personal guide, making benefits simple to understand and use. For leaders, Avante unifies fragmented data and delivers real-time insights so they can improve programs, control costs, and prove ROI.
\nWe're based in Seattle and work 4 days a week in the office (one day remote), we're growing quickly, and are looking for a data engineer who can build and maintain the pipelines and infrastructure that power our AI systems and internal analysis. You'll work across the full data lifecycle - from ingestion and transformation to model deployment and monitoring - while using modern AI-assisted development tools to accelerate your work. This is a hands-on role for someone who cares about building reliable, well-documented systems and wants to work at the intersection of data engineering, and applied AI.
\n- Own and design DBT models in Snowflake with proper testing and documentation
\n- Build and architect Python data pipelines that are reliable, testable, and observable
\n- Orchestrate workflows using Argo-Workflows running on Kubernetes
\n- Transform raw source data into clean, well-modeled datasets for analysts and AI systems
\n- Manage and improve scalable Azure cloud data infrastructure
\n- Work on RAG pipelines and vector stores for unstructured data sources
\n- Stay current with developments in applied AI and bring relevant innovations to the team
\n- Use tools like Claude Code and Cursor as part of your daily workflow
\n- Help establish team practices for effective human-AI collaboration in engineering
\n- Contribute to adjacent full stack and platform engineering projects
\n- 5+ years experience building scalable data pipelines and warehouses
\n- Extensive experience with SQL based transforms in DBT or similar technologies
\n- Experience operating as a technical lead on a data team
\n- A passion for data quality and careful testing and validation
\n- Fluency in python with an emphasis on readable, maintainable code
\n- Familiarity with Terraform and K8s container orchestration
\n- Ability to communicate technical concepts clearly to diverse audiences, including internal and external stakeholders
\n- Flexibility and willingness to wear many hats and help out wherever it is needed
\n- Early stage startup experience
\n- Analysis or analytics engineering experience
\n- Full stack development experience
\n- Hands-on MLOps experience (model training pipelines, deployment, monitoring)
\n- Experience with AI prompt engineering and LLM application development
\n- Experience managing cloud infra such as Kubernetes clusters
\n- Familiarity with clinical and medical insurance claims data
\n- DBT for transformation workflows and data modeling
\n- Snowflake for data warehousing
\n- Python for data loading, tokenization, and manipulation (Pandas, Polars) and integration with our AI platform
\n- Data orchestration using Argo-Workflow DAGs
\n- Azure cloud infrastructure with Kubernetes
\n- Beat Yesterday – Continuous improvement, innovation, and growth
\n- Embrace Type 2 Fun – Resilience and positivity in the face of challenges
\n- Act Like an Owner – Initiative, accountability, and focus on outcomes
\n- Stay Hungry, Stay Curious – Humility, curiosity, and bold thinking
\nAsk any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
\nAt Avante, we're changing that. We're the first AI-native benefits platform built to turn benefits complexity into clarity. For employees, Avante acts like a personal guide, making benefits simple to understand and use. For leaders, Avante unifies fragmented data and delivers real-time insights so they can improve programs, control costs, and prove ROI.
\nWe're based in Seattle and work 4 days a week in the office (one day remote), we're growing quickly, and are looking for a data engineer who can build and maintain the pipelines and infrastructure that power our AI systems and internal analysis. You'll work across the full data lifecycle - from ingestion and transformation to model deployment and monitoring - while using modern AI-assisted development tools to accelerate your work. This is a hands-on role for someone who cares about building reliable, well-documented systems and wants to work at the intersection of data engineering, and applied AI.
\n6-8+ years of B2B field, event, or experiential marketing experience, with at least 3 years at startups (seed through Series C)
\nDirect experience marketing into enterprise buyers (Fortune 1000) through sales-led, complex sales cycles
\nProven ownership of a multi-event portfolio at a national level: trade shows, dinners, regional events, customer activations
\nLogistical rigor that ensures no detail is overlooked and nothing falls through the cracks
\nGreat taste and a creative streak: you know the best restaurants, the most exclusive venues and can design experiences that truly stand out
\nFluency with pipeline metrics and event attribution; you can talk about sourced vs. influenced pipeline without a coach
\nStrong budget management instincts and the ability to make sharp tradeoff calls under time pressure
\nHands-on, daily use of AI tools in your work, not just curiosity about the category
\nComfort with ambiguity and the ability to build structure where little exists
\nExperience marketing alongside channel partners or through a partner-led GTM motion
\nBackground in HR tech, benefits, healthcare, or another regulated enterprise category
\nExperience supporting a customer advisory board, executive program, or named-account ABM motion
\nOur four values aren't aspirational. They translate into concrete operating tenets that shape how we make decisions every day.
\nInitial screen with our recruiters
\nVideo Interview with our Head of Engineering
\nOn-site interview loop:
\nTechnical interview focused on real-world problem solving (no whiteboard algorithms)
\nTeam behavioral interview
\n1:1 with our PM
\nFinal loop with our Head of Engineering
\nFinal conversation with our CEO
\nAbout Avante
\n\n
Ask any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
At Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
We're based in Seattle and work 4 days a week in the office (one day remote). We're growing fast, serving enterprise customers like Samsung, Zscaler, and News Corp.
Our four values aren't aspirational. They translate into concrete operating tenets that shape how we make decisions every day.
\nAbout Avante
\n\n
Ask any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
At Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
We're based in Seattle and work 4 days a week in the office (one day remote). We're growing fast, serving enterprise customers like Samsung, Zscaler, and News Corp.
Initial screen with our recruiters
\nVideo Interview with our Head of Engineering
\nOn-site interview loop:
\nTechnical interview focused on real-world problem solving (no whiteboard algorithms)
\nTeam behavioral interview
\n1:1 with our PM
\nFinal loop with our Head of Engineering
\nFinal conversation with our CEO
\nAbout Avante
\n\n
Ask any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
At Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
We're based in Seattle and work 4 days a week in the office (one day remote). We're growing fast, serving enterprise customers like Samsung, Zscaler, and News Corp.
Our four values aren't aspirational. They translate into concrete operating tenets that shape how we make decisions every day.
\nAbout Avante
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Ask any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest \"I don't know.\" For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
At Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.
We're based in Seattle and work 4 days a week in the office (one day remote). We're growing fast, serving enterprise customers like Samsung, Zscaler, and News Corp.
This is Avante’s first Solutions Engineer hire. You will partner closely with Sales to lead the technical side of the deal across the enterprise sales cycle.
\nYou will be involved from technical discovery through final validation, helping customers understand how Avante works, how it fits into their environment, and why it meets their security and compliance requirements. This includes deep involvement in demos, solution design, and technical diligence with enterprise stakeholders.
\nAvante sells into complex organizations with multiple stakeholders, including HR, finance, and CIO and security teams. You need to be comfortable navigating those conversations, translating technical concepts clearly, and representing the product with credibility.
\nThis is a highly cross-functional role. You will work closely with Sales, Product, Engineering, and Customer Success to ensure technical accuracy, strong deal execution, and a clear path from evaluation to deployment.
\nTechnical deal execution
Partner with Account Executives throughout the sales cycle. Lead technical discovery, participate in solution validation, and support deals through final stages including security and compliance review.
Demos and solution design
Prepare and deliver tailored demos based on customer needs. Define the demo path, highlight relevant use cases, and adapt to both technical and non-technical audiences.
Security, data privacy, and AI compliance conversations
Handle technical diligence across InfoSec, data privacy, and AI compliance. Engage confidently with stakeholders evaluating risk, architecture, and regulatory considerations.
Architecture and product understanding
Develop a strong understanding of Avante’s technical architecture, infrastructure, and data model. Translate how the system works into clear, customer-facing explanations.
Partner and channel support
Support broker and partner-led deals. Participate in joint sessions, technical walkthroughs, and customer-facing engagements where partners are involved.
Late-stage deal support
Contribute to RFPs, security questionnaires, and final validation steps. Help ensure technical confidence in Avante as a chosen solution.
Experience supporting enterprise sales cycles in a customer-facing technical role
Experience selling into CHRO, CFO, or CIO organizations
Experience in HR tech, benefits, healthcare, or insurance
Strong technical foundation with the ability to explain architecture, infrastructure, and data concepts clearly
Familiarity with cloud infrastructure and modern data systems
Working knowledge of modern AI systems and how they are deployed in enterprise environments
Familiarity with security, data privacy, and compliance considerations in enterprise software
Ability to communicate effectively with both technical and business stakeholders
Comfort operating in a fast-moving, early-stage environment
Strong collaboration skills across Sales, Product, and Engineering
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Nice to Have:
\nExperience supporting partner or channel-led sales motions
Background in early-stage or category-creating companies
Our four values aren't aspirational. They translate into concrete operating tenets that shape how we make decisions every day.
\nBeat Yesterday. We re-evaluate our own toolkit every quarter, because the workflows that made you effective three months ago may already be outdated. We act on 70% of the information rather than waiting for certainty. We timebox, execute, and iterate, getting work in front of real people quickly instead of polishing in isolation. And we own our output regardless of how we produced it. AI can get you 80% of the way there. Everything that goes out with your name on it is your responsibility to review, refine, and stand behind.
\nEmbrace Type 2 Fun. We take on hard problems and find meaning in the work, even when it's uncomfortable. We assume good intent and follow up directly rather than venting in side channels. We celebrate wins loudly and specifically, naming the actual behavior so the whole team learns what great looks like. We are on by default, because we owe it to each other and to our customers to be available beyond what a regular corporate job would demand. And we do unscalable things today that build scalable advantages tomorrow: every white-glove implementation, every hand-built QBR deck, every late-night RFP turnaround earns us the right to scale later.
\nStay Hungry, Stay Curious. We expect everyone to be the expert on AI in their function before anyone asks them to be. The landscape changes weekly. When you learn something, teach it. Learn enough about adjacent functions to ask good questions. Ask the question you think is too basic, because in complex domains like benefits, the cost of a wrong assumption can be a lost account. And remember: curiosity without urgency is a hobby. Learning has to translate into action on a timeline that matches the opportunity.
\nAct Like an Owner. We say the uncomfortable thing early, raising missed commitments or quality gaps directly with the person within 48 hours. We surface problems when they're small, not the week they become a crisis. Customer-facing work gets priority, always. And we close the loop every time, because over-communication is a feature at our stage, not a bug.
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