[{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Remote\n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Remote
","categories":{"commitment":"Full-time","department":"Sales & Professional Services","location":"New York","team":"Sales","allLocations":["New York","Mountain View"]},"createdAt":1776126916951,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nWe are looking for a hungry, energetic, and results-driven Sales Executive to join our team. Your primary focus will be on accelerating our growth by identifying, pitching, and closing new customer accounts. You will be instrumental in turning prospects into clients, managing the full sales cycle, and driving revenue from the ground up.\n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nWe are looking for a hungry, energetic, and results-driven Sales Executive to join our team. Your primary focus will be on accelerating our growth by identifying, pitching, and closing new customer accounts. You will be instrumental in turning prospects into clients, managing the full sales cycle, and driving revenue from the ground up.
","id":"7c820b68-a821-473b-92ae-956d65359bd6","lists":[{"text":"Key Responsibilities ","content":"\n
Generate New Business: Actively seek out new sales opportunities through cold calling, networking, social media (LinkedIn), and lead generation campaigns.
\n
Pipeline Management: Build, manage, and maintain a robust sales pipeline, moving leads from initial contact to closed deals.
\n
Client Pitching & Demos: Conduct engaging product demonstrations and presentations tailored to the needs of potential clients.
\n
Negotiation & Closing: Negotiate contracts, handle objections, and close agreements to meet or exceed monthly and quarterly sales targets.
\n
Market Research: Research potential prospects to understand their business needs and identify market gaps.
\n
CRM & Reporting: Maintain accurate records of all sales activities in CRM software and provide regular reports on progress and performance.
\n
Relationship Building: Develop and nurture relationships with key stakeholders and decision-makers (CEOs, managers).
\n
\n
Experience: 5+ years of proven success as a Sales Executive (startup experience is a plus) selling enterprise SaaS to the Customer Experience and/or Contact Center industry.
\n
Sales Acumen: \"Hunter\" mentality with a passion for prospecting and closing deals.
\n
Communication: Excellent verbal and written communication skills for pitching and negotiation.
\n
Tech Savvy: Familiarity with CRM software (e.g., Salesforce, HubSpot) and MS Office.
\n
Results-Oriented: Self-motivated and driven to hit ambitious sales targets.
\n
The \"Internal Champion\" Factor: Knowledge of how to navigate complex organizations and empower an internal champion who speaks the company’s language to help position ASAPP effectively.
\n
\nRelationship First Approach: You are not just a product seller. You prioritize open dialogue and listen with the intent to meet the customer where they are and guide them to where they need to be.
\n
\nResource Management: You know how to bring in the right resources at the right time, using the full force of the business to close a deal.
\n
\nTechnical Agility: The AI market moves at lightning speed; you have the ability to master technical product knowledge quickly to stay ahead of the curve.
"}],"salaryRange":{"min":220000,"max":250000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
Compensation is a split between salary and variable.
\n
\n
Separately, you will also receive an equity grant
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nWe are looking for a hungry, energetic, and results-driven Sales Executive to join our team. Your primary focus will be on accelerating our growth by identifying, pitching, and closing new customer accounts. You will be instrumental in turning prospects into clients, managing the full sales cycle, and driving revenue from the ground up.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nWe are looking for a hungry, energetic, and results-driven Sales Executive to join our team. Your primary focus will be on accelerating our growth by identifying, pitching, and closing new customer accounts. You will be instrumental in turning prospects into clients, managing the full sales cycle, and driving revenue from the ground up.\n","hostedUrl":"https://jobs.lever.co/asapp-2/7c820b68-a821-473b-92ae-956d65359bd6","applyUrl":"https://jobs.lever.co/asapp-2/7c820b68-a821-473b-92ae-956d65359bd6/apply"},{"additionalPlain":"Benefits include:\n \nCompetitive compensation with stock options\nComprehensive medical, vision, and dental insurance \n401k matching\nFitness and wellness stipend\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty\n \nASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid\n","additional":"Benefits include:
\n
\nCompetitive compensation with stock options
\nComprehensive medical, vision, and dental insurance
\n401k matching
\nFitness and wellness stipend
\nMental well-being benefits
\nProfessional learning and development stipend
\nParental leave, including adoptive and foster parents
\n3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
\n
\nASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid
","categories":{"commitment":"Full-time","department":"Technology","location":"New York","team":"Engineering","allLocations":["New York","Mountain View"]},"createdAt":1772729574196,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \n \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\n \nYou will lead the design and delivery of end-to-end voice AI solutions, combining large language models with speech technologies such as speech-to-text, text-to-speech, and real-time streaming audio pipelines. This role requires a hands-on technical leader who can architect low-latency, highly reliable conversational voice systems and guide a team through ambiguity toward production excellence.\n \nWe are looking for someone who understands the unique constraints of voice experiences, latency, turn-taking, interruption handling, streaming inference, and audio quality, and can translate these into scalable, enterprise-grade systems.\n \nThis is a hybrid role with weekly in-person responsibilities. We have offices in New York City and Mountain View, CA\n","description":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
\n
You will lead the design and delivery of end-to-end voice AI solutions, combining large language models with speech technologies such as speech-to-text, text-to-speech, and real-time streaming audio pipelines. This role requires a hands-on technical leader who can architect low-latency, highly reliable conversational voice systems and guide a team through ambiguity toward production excellence.
\n
\nWe are looking for someone who understands the unique constraints of voice experiences, latency, turn-taking, interruption handling, streaming inference, and audio quality, and can translate these into scalable, enterprise-grade systems.
\n
\nThis is a hybrid role with weekly in-person responsibilities. We have offices in New York City and Mountain View, CA
","id":"5bc8eb75-4e7f-411d-8269-d6072c56e738","lists":[{"text":"What you'll do","content":"\nBuild real-time conversational AI systems, including voice interfaces powered by speech-to-text, text-to-speech, and streaming inference pipelines\nDesign and optimize low-latency inference workflows for multimodal applications involving text, speech, and real-time interactions\nIntegrate and apply foundation models from major providers (OpenAI, AWS Bedrock, Anthropic, etc.) for prototyping and production use cases\nAdapt, evaluate, and optimize LLMs for domain-specific enterprise applications\nBuild and maintain infrastructure for experimentation, deployment, and monitoring of AI models in production\nImprove model performance and inference workflows with attention to latency, cost, and reliability\nProvide technical leadership within the team, mentoring engineers and promoting best practices in ML engineering\nPartner with product and cross-functional stakeholders to translate requirements into scalable ML solutions\nContribute to the evolution of internal standards for experimentation, evaluation, and deployment\n"},{"text":"What you'll need","content":"\n6+ years of experience in Machine Learning or AI systems, with hands-on experience in LLMs, speech, or conversational AI systems\nExperience building on integrating speech-to-text and text-to-speech systems\nStrong experience integrating voice models into production applications\nProficiency on Python and ML frameworks like PyTorch or TensorFlow\nProven experience leading complex, cross-functional AI initiatives\nDeep understanding of latency-sensitive system design and distributed architectures\nStrong proficiency in Python and ML frameworks such as PyTorch or TensorFlow\nUnderstanding of RAG pipelines, prompt engineering, and vector search\nExperience deploying and scaling AI systems using AWS (required), Docker, Kubernetes, and CI/CD practices\nStrong communication skills with the ability to align engineering, product, and executive stakeholders\nComfortable operating in fast-paced environments and driving clarity in ambiguous problem spaces\n"},{"text":"What we'd like to see","content":"\nExperience with speech model fine-tuning and acoustic/language model optimization\nExperience with production applications of S2S models\nHands-on experience with real-time or streaming audio systems (WebRTC, gRPC streaming, or similar architectures)\nExperience optimizing TTS prosody, pronunciation control, and voice customization\nBackground in MLOps, experimentation platforms, or evaluation frameworks for speech and conversational systems\nContributions to open-source AI or speech tooling\nGraduate degree (MS or PhD) in Computer Science, Machine Learning, Speech Processing, or related field\n"}],"salaryRange":{"min":170000,"max":190000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"Compensation package also includes a performance bonus on top of the listed salary range
\n
\nSeparately, we also offer a compelling equity grant comprised of stock options
","salaryDescriptionPlain":"Compensation package also includes a performance bonus on top of the listed salary range\n \nSeparately, we also offer a compelling equity grant comprised of stock options\n","text":"Lead AI/ML Engineer","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
\n
You will lead the design and delivery of end-to-end voice AI solutions, combining large language models with speech technologies such as speech-to-text, text-to-speech, and real-time streaming audio pipelines. This role requires a hands-on technical leader who can architect low-latency, highly reliable conversational voice systems and guide a team through ambiguity toward production excellence.
\n
\nWe are looking for someone who understands the unique constraints of voice experiences, latency, turn-taking, interruption handling, streaming inference, and audio quality, and can translate these into scalable, enterprise-grade systems.
\n
\nThis is a hybrid role with weekly in-person responsibilities. We have offices in New York City and Mountain View, CA
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \n \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\n \nYou will lead the design and delivery of end-to-end voice AI solutions, combining large language models with speech technologies such as speech-to-text, text-to-speech, and real-time streaming audio pipelines. This role requires a hands-on technical leader who can architect low-latency, highly reliable conversational voice systems and guide a team through ambiguity toward production excellence.\n \nWe are looking for someone who understands the unique constraints of voice experiences, latency, turn-taking, interruption handling, streaming inference, and audio quality, and can translate these into scalable, enterprise-grade systems.\n \nThis is a hybrid role with weekly in-person responsibilities. We have offices in New York City and Mountain View, CA\n","hostedUrl":"https://jobs.lever.co/asapp-2/5bc8eb75-4e7f-411d-8269-d6072c56e738","applyUrl":"https://jobs.lever.co/asapp-2/5bc8eb75-4e7f-411d-8269-d6072c56e738/apply"},{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid\n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
","categories":{"commitment":"Full-time","department":"Sales & Professional Services","location":"New York","team":"Solutions Engineering","allLocations":["New York","Mountain View"]},"createdAt":1779895544954,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \n \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\n\nWe're hiring a Principal Enterprise Architect to join enterprise opportunities after our Solution Engineers and Account Directors have landed the initial beachhead. Your mission will be to deepen the credibility we’ve already built and to design how the implementation should actually look. You lead deep architectural discovery and design workshops with prospect CTOs, VPs of Engineering, and contact center architects. You then translate those outcomes into reference architectures that the prospect, our SEs, and our implementation teams can all build against.\nThe role is equally workshop facilitator and trusted technical advisor. You are the architectural peer to the prospect CTO’s trusted internal technical leader. This is a principal-level individual contributor role.\n\n\n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We're hiring a Principal Enterprise Architect to join enterprise opportunities after our Solution Engineers and Account Directors have landed the initial beachhead. Your mission will be to deepen the credibility we’ve already built and to design how the implementation should actually look. You lead deep architectural discovery and design workshops with prospect CTOs, VPs of Engineering, and contact center architects. You then translate those outcomes into reference architectures that the prospect, our SEs, and our implementation teams can all build against.
\nThe role is equally workshop facilitator and trusted technical advisor. You are the architectural peer to the prospect CTO’s trusted internal technical leader. This is a principal-level individual contributor role.
\n
","id":"f1cd2ba0-db85-4ae4-aa59-12f3f47f1125","lists":[{"text":"What You'll Do","content":"\n\n
\nEngage mid-cycle on mature opportunities. Lead the next phase of architectural discovery and design, once product fit and executive sponsorship are established.
\n\n
\nFacilitate technical design workshops. Run multi-day workshops with prospect leadership and engineering. Cover current- and target-state architecture, integration, data flows, identity, security, observability, and cutover.
\n\n
\nProduce target-state reference architectures. Deliver reference diagrams, integration patterns, deployment topologies, sequencing plans, and risk registers. Ground each in the prospect’s telephony stack (Genesys, Amazon Connect, Twilio, Avaya) and digital/messaging platforms.
\n\n
\nTranslate ASAPP’s Agentic AI capabilities into concrete integration patterns. Design how ASAPP plugs in: SIP, WebSocket, call transfers, CCaaS event streams, agent desktop embeds, CRM integration, voice/digital handoff, and AI-to-human transitions.
\n\n
\nPrototype to move deals forward. When a technical question is blocking a deal, build a working prototype, custom adapter, or API POC yourself. Move fast rather than wait on engineering.
\n\n
\nDevelop reusable patterns. Codify field learnings into reference architectures and design guardrails. Make them reusable across the broader SE and partner ecosystem.
\n\n
\nBring the field back to product. Surface architectural patterns, gaps, and opportunities to ASAPP Product and Engineering.
\n\n
\nSupport customer security review. Partner with ASAPP InfoSec to address enterprise security, privacy, and compliance questions.
\n\n\n
Deeply experienced. 10+ years in enterprise, solution, or domain architecture. Significant time in contact center, CX, or telephony.
\n\n\nDeep telephony / CCaaS expertise. Hands-on with at least one of Genesys (Cloud CX or Engage), Amazon Connect, Twilio Flex, or Avaya. Depth across call routing, IVR/IVA, SIP and SIPREC, real-time media, recording, and CTI. You can hold your own in a SIP-level conversation with a senior network engineer.
\n\n\nDeep messaging / digital expertise. Hands-on with at least one major digital engagement platform, such as Twilio messaging APIs, Salesforce Service Cloud Digital, Genesys Digital, LivePerson, etc. You are comfortable designing cross-channel flows with AI/human handoffs.
\n\n\nCloud and integration fluency. AWS, Azure, or GCP; REST, gRPC, webhooks, event streaming; SSO/SAML/OIDC; SOC 2, HIPAA, PCI as applicable.
\n\n\nVibe-coding fluency. You can stand up a working prototype, API integration, or small POC in Python or JS this week when a deal calls for it. The bar is “working demo,” not “production code.”
\n\n\nWorkshop-ready communicator. Lead technical workshops with senior enterprise stakeholders and produce architectural artifacts customers trust. You can move from a CTO whiteboard conversation to a SIP-level engineering discussion in the same day.
\n\n\nPragmatic and sales-energized. You name trade-offs out loud, recommend the smallest design that solves the problem, and thrive on closing complex enterprise deals.
\n\n"},{"text":"What We'd Like To See","content":"\n\nContact center AI or conversational AI product experience (agent assist, transcription, real-time coaching, generative voice agents).
\n\n\nPrior principal-SE, solutions architect, or pre-sales architect role at an enterprise CX, CCaaS, or conversational AI vendor.
\n\n\nCertifications such as Anthropic, TOGAF, or AWS / Azure / GCP Solution Architect.
\n\n\nFamiliarity with SIPREC, voice biometrics, WebRTC, real-time speech analytics, or low-latency media pipelines.
\n\n\nCRM integration experience (Salesforce, ServiceNow, Zendesk, Microsoft Dynamics).
\n\n\nPrompt engineering, LLM evaluation, RAG, or production generative AI in customer-facing flows.
\n\n\n
"},{"text":"Benefits ","content":"\n\n
Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance\n401k matching\nFitness and wellness stipend\nMobile phone reimbursement\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) along with sick leave\n\n"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":180000,"max":200000},"salaryDescription":"The listed salary range reflects base compensation only. In addition, this role includes an annual variable and a compelling equity grant comprised of stock options.
","salaryDescriptionPlain":"The listed salary range reflects base compensation only. In addition, this role includes an annual variable and a compelling equity grant comprised of stock options.\n","text":"Principal Enterprise Architect","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We're hiring a Principal Enterprise Architect to join enterprise opportunities after our Solution Engineers and Account Directors have landed the initial beachhead. Your mission will be to deepen the credibility we’ve already built and to design how the implementation should actually look. You lead deep architectural discovery and design workshops with prospect CTOs, VPs of Engineering, and contact center architects. You then translate those outcomes into reference architectures that the prospect, our SEs, and our implementation teams can all build against.
\nThe role is equally workshop facilitator and trusted technical advisor. You are the architectural peer to the prospect CTO’s trusted internal technical leader. This is a principal-level individual contributor role.
\n
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \n \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\n\nWe're hiring a Principal Enterprise Architect to join enterprise opportunities after our Solution Engineers and Account Directors have landed the initial beachhead. Your mission will be to deepen the credibility we’ve already built and to design how the implementation should actually look. You lead deep architectural discovery and design workshops with prospect CTOs, VPs of Engineering, and contact center architects. You then translate those outcomes into reference architectures that the prospect, our SEs, and our implementation teams can all build against.\nThe role is equally workshop facilitator and trusted technical advisor. You are the architectural peer to the prospect CTO’s trusted internal technical leader. This is a principal-level individual contributor role.\n\n\n","hostedUrl":"https://jobs.lever.co/asapp-2/f1cd2ba0-db85-4ae4-aa59-12f3f47f1125","applyUrl":"https://jobs.lever.co/asapp-2/f1cd2ba0-db85-4ae4-aa59-12f3f47f1125/apply"},{"additionalPlain":"","additional":"\n
Benefits include:
\n
\n
Competitive compensation with stock options
\n
Comprehensive medical, vision, and dental insurance
\n
401k matching
\n
Fitness and wellness stipend
\n
Mental well-being benefits
\n
Professional learning and development stipend
\n
Parental leave, including adoptive and foster parents
\n
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
\n
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
\n
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
\n
Position Overview: We are expanding our research team and looking for an experienced Research Scientist specializing in Conversational AI & Machine Learning. In this role, you will work on solving scientific challenges related to Conversational AI to build domain-specific, real-world solutions. You will have the opportunity to leverage the massive amounts of data generated by our products to ask fundamental research questions, while deploying AI features into real-world applications.
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\n\n
\nHands-on Research: Be deeply involved in hands-on technical work in any and all aspects of research projects from early exploration to working prototypes to achieve successful real-world applications.
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\nResearch Leadership: Identify promising applications of AI relevant to ASAPP’s core mission, formulate and advocate for research programs in those areas, and take ownership of driving impactful research initiatives.
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\nCollaboration & Advocacy: Work with cross-functional teams to socialize your research findings, advocate for their application, and guide the productization of those findings to improve customer experience solutions.
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\nDocumentation & Publication: Document significant experimental results, contribute to publishing peer-reviewed papers, and participate in patenting innovations.
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\nMentorship: Mentor and guide junior researchers, helping them develop their skills in independent research and the communication of their findings.
\n\n\n
\n\n
\nEducation: PhD in a relevant field (such as Computer Science, Electrical Engineering, Linguistics, etc.)
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\nTechnical Expertise: Strong research experience in LLMs, Conversational AI, or Speech systems, including practical knowledge of algorithm design, model development, and experimental evaluation. Ideally with a focus on real-world applications.
\n\n
\nMentorship: Experience in coaching and guiding junior researchers or research engineers.
\n\n
\nHands-on Contribution: As an individual contributor, you’ll be expected to lead experiments, perform hands-on research, and drive the execution of innovative projects.
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\nEnthusiasm: A passion for continued learning and deepening expertise in machine learning and AI, with a strong desire to apply research in impactful ways.
\n\n\n
\n\n
\nExperience with Spoken Conversational AI applications or Speech LLMs.
\n\n
\nAbility to develop and lead independent research programs.
\n\n
\nA collaborative mindset, eager to share research findings and drive their application across product teams.
\n\n
\nExperience in a startup environment, with the ability to balance deep research and rapid execution.
\n\n\n
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
\n
Position Overview: We are expanding our research team and looking for an experienced Research Scientist specializing in Conversational AI & Machine Learning. In this role, you will work on solving scientific challenges related to Conversational AI to build domain-specific, real-world solutions. You will have the opportunity to leverage the massive amounts of data generated by our products to ask fundamental research questions, while deploying AI features into real-world applications.
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid
","categories":{"commitment":"Full-time","department":"Technology","location":"New York","team":"Engineering","allLocations":["New York","Mountain View"]},"createdAt":1778767024043,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \n \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nSite Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. The team owns the entire infrastructure stacks. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer. We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.\n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nSite Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. The team owns the entire infrastructure stacks. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer. We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.
","id":"502a2f51-a940-4b51-a478-f9f84b040a3c","lists":[{"text":"What you'll do","content":"\n\n
Work with product engineering teams on service architecture and implementation\nDeliver Infrastructure configuration as code and automate everything\nDirect and implement monitoring and alerting systems to support rapid problem diagnosis\nPerform Root Cause Analysis and design and deliver resolutions\nWork on our Kubernetes / AWS infrastructure to support our product engineers\nDesign secure and performant networking solutions in our production systems\n\n"},{"text":"What you'll need","content":"\n+4 years of relevant experience bringing software to production at high scale\nParticipation in on-call rotation, triaging and addressing production issues\nObsession with automation and instrumentation\nUnderstanding of complex systems and failure scenarios\nExcellent communication skills\nKnowledge of AWS services, containers and container management frameworks\nFamiliarity with Message Bus based systems and distributed architectures\nProficiency in Terraform , Python and/or Go \n"},{"text":"What we'd like to see","content":"\nBS or MS degree in the Computer Science field, or equivalent hands-on experience.\nExperience in product oriented environments\nScalable distributed applications experience\n"},{"text":"Benefits","content":"\n\n
Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance\n401k matching\nFitness and wellness stipend\nMobile phone reimbursement\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) and unlimited sick leave\n\n"}],"salaryRange":{"min":150000,"max":175000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
Compensation is a combination of salary and performance bonus
\n
\n
Separately, you will also receive an equity grant
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nSite Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. The team owns the entire infrastructure stacks. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer. We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \n \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nSite Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. The team owns the entire infrastructure stacks. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer. We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.\n","hostedUrl":"https://jobs.lever.co/asapp-2/502a2f51-a940-4b51-a478-f9f84b040a3c","applyUrl":"https://jobs.lever.co/asapp-2/502a2f51-a940-4b51-a478-f9f84b040a3c/apply"},{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AA1 #LI-Hybrid\n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AA1 #LI-Hybrid
","categories":{"commitment":"Full-time","department":"Sales & Professional Services","location":"Bangalore","team":"Solutions Engineering","allLocations":["Bangalore","Chennai"]},"createdAt":1779975276156,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.\nWe’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk.\nWe are hiring a Solutions Engineer to build the infrastructure ASAPP's Solution Engineering team uses to win deals. You will design and evolve the prototypes, sandboxes, and integrations that bring CXP and GenerativeAgent to life for prospects.\n\nMost of your time will go to advanced configuration of our Customer Experience Platform (CXP), our Agentic AI for customer service, and to full-stack code that makes demos compelling. You will lean heavily on AI-assisted development with Claude Code, the Anthropic API, MCP servers, and tool-use patterns. Your output is prototype-grade, but must feel real enough to anchor an enterprise buying conversation.\n\nYou may occasionally join customer meetings for a bespoke prototype, but customer-facing work is not the main expectation.\n\nThis role suits an exceptional early/mid-career engineer with about three years of experience, a strong record of shipping, and comfort with ambiguity.\n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\nWe’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk.
\nWe are hiring a Solutions Engineer to build the infrastructure ASAPP's Solution Engineering team uses to win deals. You will design and evolve the prototypes, sandboxes, and integrations that bring CXP and GenerativeAgent to life for prospects.
Most of your time will go to advanced configuration of our Customer Experience Platform (CXP), our Agentic AI for customer service, and to full-stack code that makes demos compelling. You will lean heavily on AI-assisted development with Claude Code, the Anthropic API, MCP servers, and tool-use patterns. Your output is prototype-grade, but must feel real enough to anchor an enterprise buying conversation.
You may occasionally join customer meetings for a bespoke prototype, but customer-facing work is not the main expectation.
This role suits an exceptional early/mid-career engineer with about three years of experience, a strong record of shipping, and comfort with ambiguity.
","id":"152c4868-2708-4817-a2eb-25fc4141398c","lists":[{"text":"What you'll do","content":"\n
Build the demo platform
\n\n
\nMaintain demo environments on CXP: pre-configured GenerativeAgents, mock contact-center backends, simulated CRM and billing systems, and the front-ends that show them off.
\n\n
\nCustomize demos by industry (telco, financial services, travel, retail, healthcare) with realistic data and workflows.
\n\n
\nOwn the reusable scaffolding (shared components, seed data, mock services, deployment scripts) so Solution Engineers can stand up tailored demos in hours.
\n\n\n
Prototype for live opportunities
\n\n
\nBuild proof-of-concept integrations with Solution Engineers against a prospect's stack (Salesforce, ServiceNow, Genesys, Twilio, custom APIs).
\n\n
\nTurn vague customer requirements into working prototypes that show feasibility without becoming production code.
\n\n
\nJoin customer-facing sessions when needed and explain your work clearly to both technical and business audiences.
\n\n\n
Be ASAPP's in-house AI-coding power user
\n\n
\nUse Claude Code, the Anthropic API, and MCP to ship faster than feels reasonable.
\n\n
\nBuild internal MCP servers so demo agents can call into mock systems and prospect environments.
\n\n
\nShare patterns, prompts, and eval setups across Solution Engineering and Product.
\n\n\n
Collaborate
\n\n
\nSend field feedback from demos back to Product and Engineering.
\n\n
\nHelp standardize demo best practices and reusable assets.
\n\n\n
\n\n
\nAbout three years of professional engineering experience, with a record of shipping end to end.
\n\n
\nComfort across the stack: a credible front-end (React or similar) and back-end (Python or Node.js).
\n\n
\nHands-on use of Claude Code or a similar agentic coding tool, with direct experience using the Anthropic API and building or extending MCP servers.
\n\n
\nStrong product instincts: you know when “good enough to demo” is the right bar.
\n\n
\nFluent professional English, written and verbal.
\n\n
\nBased in Bengaluru or Chennai, on a hybrid schedule.
\n\n\n
\n\n
\nConversational AI, contact center, CCaaS, IVR, or ASR experience.
\n\n
\nBuilding agents, RAG systems, or LLM-powered applications.
\n\n
\nIntegrating enterprise systems (Salesforce, ServiceNow, Genesys, Twilio, Zendesk, REST or GraphQL APIs).
\n\n
\nFront-end polish: design sensibility, component libraries, Figma.
\n\n
\nSolution Engineering, Sales Engineering, or pre-sales background.
\n\n
\nRegulated industries (financial services, healthcare, telecom).
\n\n\n
You will sit inside Solution Engineering and work closely with Product, Engineering, and AI Research, with direct exposure to how the largest enterprise CX organizations evaluate AI.
"},{"text":"Benefits","content":"\n\n
Competitive compensation\nStock options\nICICI Lombard General Insurance LTD\nOnsite lunch & dinner stipend\nConnectivity (mobile phone & internet) stipend\nWellness perks\nMac equipment\nLearning & development stipend\nParental leave, including 6 weeks paternity leave\n\n"}],"text":"Solutions Engineer","country":"IN","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\nWe’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk.
\nWe are hiring a Solutions Engineer to build the infrastructure ASAPP's Solution Engineering team uses to win deals. You will design and evolve the prototypes, sandboxes, and integrations that bring CXP and GenerativeAgent to life for prospects.
Most of your time will go to advanced configuration of our Customer Experience Platform (CXP), our Agentic AI for customer service, and to full-stack code that makes demos compelling. You will lean heavily on AI-assisted development with Claude Code, the Anthropic API, MCP servers, and tool-use patterns. Your output is prototype-grade, but must feel real enough to anchor an enterprise buying conversation.
You may occasionally join customer meetings for a bespoke prototype, but customer-facing work is not the main expectation.
This role suits an exceptional early/mid-career engineer with about three years of experience, a strong record of shipping, and comfort with ambiguity.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.\nWe’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk.\nWe are hiring a Solutions Engineer to build the infrastructure ASAPP's Solution Engineering team uses to win deals. You will design and evolve the prototypes, sandboxes, and integrations that bring CXP and GenerativeAgent to life for prospects.\n\nMost of your time will go to advanced configuration of our Customer Experience Platform (CXP), our Agentic AI for customer service, and to full-stack code that makes demos compelling. You will lean heavily on AI-assisted development with Claude Code, the Anthropic API, MCP servers, and tool-use patterns. Your output is prototype-grade, but must feel real enough to anchor an enterprise buying conversation.\n\nYou may occasionally join customer meetings for a bespoke prototype, but customer-facing work is not the main expectation.\n\nThis role suits an exceptional early/mid-career engineer with about three years of experience, a strong record of shipping, and comfort with ambiguity.\n","hostedUrl":"https://jobs.lever.co/asapp-2/152c4868-2708-4817-a2eb-25fc4141398c","applyUrl":"https://jobs.lever.co/asapp-2/152c4868-2708-4817-a2eb-25fc4141398c/apply"},{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid\n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
","categories":{"commitment":"Full-time","department":"Sales & Professional Services","location":"New York","team":"Solutions Engineering","allLocations":["New York"]},"createdAt":1650645047522,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \n \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\n \nWe're hiring a Solution Engineer who can deeply understand the business and technical challenges that define our customers in the enterprise space. The right candidate for this role is a creative technologist who loves to help organizations fully realize the value of ASAPP solutions, while at the same time providing deep technical expertise and partnership\n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
\nWe're hiring a Solution Engineer who can deeply understand the business and technical challenges that define our customers in the enterprise space. The right candidate for this role is a creative technologist who loves to help organizations fully realize the value of ASAPP solutions, while at the same time providing deep technical expertise and partnership
","id":"1aa6f590-f8b8-4563-8c39-a3eed742dd0d","lists":[{"text":"What you'll do","content":"\nPartner with Account Directors to evangelize, position, and sell the technical and business value of the ASAPP platform\nLead interactive, collaborative discovery sessions and workshops to understand current technologies, customer’s overall business pain, strategic opportunities, and decision criteria with the C- level sponsor, IT, and the primary decision-maker (CX Leaders, Chief Digital Officer)\nPartner with Account Directors in navigating large enterprise accounts by providing distinct perspectives based on technical experience and domain expertise\nDeliver rich and compelling product demonstrations to educate stakeholder audiences on how ASAPP will solve their specific needs\nWork with customer Product and IT departments to understand and address technical, security, networking, and integration requirements\nScope, analyze and summarize customer objectives and recommend a comprehensive technical solution that meets business needs\nAct as a bridge between prospects and the ASAPP Product and CX organizations, providing critical market feedback in a quickly evolving space\n"},{"text":"What you'll need","content":"\n2-5+ years of Pre-sales and/or Business Value experience at the Enterprise level in the software industry\nPossess excellent communication skills - adept at speaking with C-level executives (Chief Digital Officer and Head of CX) and technical business owners within the IT organization\nNatural curiosity, scrappiness, and determination to figure out how things work, fix and improve them\nAbility to travel to customers (national territory)\nA deep understanding of enterprise technical environments, ideally with experience in the Customer Experience or Contact Center space\n"},{"text":"What we'd like to see","content":"\nEarly-stage software, preferably SaaS, technical pre-sales (SE) experience\nExperience working in a fast-paced, high-growth software company where change is a constant\nConsultative approach - can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges\nWorked on complex, 7 figure transformational deals, not transactional, out-of-the-box deals\nExperience working with Fortune 50/Fortune 100 customers\n"},{"text":"Benefits","content":"\nCompetitive compensation with stock options\nComprehensive medical, vision, and dental insurance\n401k matching\nFitness and wellness stipend\nMobile phone reimbursement\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) and unlimited sick leave\n"}],"salaryRange":{"min":160000,"max":173000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"The listed salary range reflects base compensation only. In addition, this role includes an annual variable and a compelling equity grant comprised of stock options.
","salaryDescriptionPlain":"The listed salary range reflects base compensation only. In addition, this role includes an annual variable and a compelling equity grant comprised of stock options.\n","text":"Solutions Engineer","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
\nWe're hiring a Solution Engineer who can deeply understand the business and technical challenges that define our customers in the enterprise space. The right candidate for this role is a creative technologist who loves to help organizations fully realize the value of ASAPP solutions, while at the same time providing deep technical expertise and partnership
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \n \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—to bring the best minds together. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\n \nWe're hiring a Solution Engineer who can deeply understand the business and technical challenges that define our customers in the enterprise space. The right candidate for this role is a creative technologist who loves to help organizations fully realize the value of ASAPP solutions, while at the same time providing deep technical expertise and partnership\n","hostedUrl":"https://jobs.lever.co/asapp-2/1aa6f590-f8b8-4563-8c39-a3eed742dd0d","applyUrl":"https://jobs.lever.co/asapp-2/1aa6f590-f8b8-4563-8c39-a3eed742dd0d/apply"}]