[{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Remote\n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Remote
","categories":{"commitment":"Full-time","department":"Sales & Professional Services","location":"New York","team":"Sales","allLocations":["New York","Mountain View"]},"createdAt":1788461203260,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThe Account Executive is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos. \n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThe Account Executive is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos.
","id":"fe798f4c-76ea-44c4-ac24-4de18fb4931d","lists":[{"text":"The role is right for you if you are","content":"\n\nSomeone who can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges
\n\n\nSomeone excited to create raving fans out of early adopters, risk takers & visionaries
\n\n\nMotivated by venturing into and believing in something to create a market that no one has invested in before
\n\n\nAren’t afraid of driving transformational change; you thrive in the ambiguity of creating the playbook, where one may not yet have been written
\n\n\nThrive in complex, multi-constituent large enterprise selling environments
\n\n\nExcited about becoming an expert in understanding the application of AI, ML, and NLP to solving modern enterprise problems and want to represent a product that seeks to make people fundamentally better, not replace them
\n\n"},{"text":"What you'll do","content":"\n\nServe as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP
\n\n\nAct as a liaison for the customer internally, advocating for optimization of our product and process continuously identify creative strategies to engage customers and generate incremental value
\n\n\nDevelop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis
\n\n\nWork closely with customers and channel partners to evangelize ASAPP and gain greater market adoption
\n\n\nWork on critical projects that increase our effectiveness across the customer lifecycle, from early business development through the steady-state (e.g., effective messaging, commercial positioning, time to value, optimized operations)
\n\n\nMeet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting
\n\n\nDrive communication and collaboration among team members to win the business and maximize the full scope of the opportunity
\n\n\nPartner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes
\n\n"},{"text":"What you'll need","content":"\n
\n
\n
\n
\n
\n
\n\n
\n5-10+ years exp selling enterprise SaaS
\n\n
\n3-5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry
\n\n
\nExtreme curiosity with a bias towards consultative, solution-oriented selling
\n\n
\nPassionate about helping customers with transformative business outcomes and value
\n\n
\nSolid understanding of Customer Service/Experience industry
\n\n
\nTechnical proficiency with advanced software technologies (eg AI)
\n\n
\nHigh integrity and humility, leading to trust and credibility
\n\n
\nPersistent follow-through driven by care
\n\n
\nPositive attitude; finds ways to win and never quits
\n\n
\nTireless work ethic; operates with a sense of urgency at all times
\n\n
\nPresumptive closer
\n\n\n
\n
\n
\n
\n
\n
\n
"},{"text":"What we'd like to see","content":"\n\n
\nKnowledge of how to navigate a complex organization across all levels, including the C-suite, IT, and the primary decision-maker. You can effectively identify and empower an internal champion who speaks the company’s “language” and can help position ASAPP within the company.
\n\n
\nNot “just” a product salesperson - you prioritize relationships and open dialogue to identify and provide solutions to a customer's needs. You are hyper-focused on the customer rather than the product being sold.
\n\n
\nShowing up differently than a product vs. product seller - you do your research, ask the right questions, listen with the intent to meet the customer where they are & guide them to where they need to be
\n\n
\nKnowledge of which resources to bring in & use the full force of the business and all of its assets
\n\n\n
\n\n
Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance\n401k matching\nFitness and wellness stipend\nMobile phone reimbursement\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) and sick leave\n\n"}],"salaryRange":{"min":110000,"max":125000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.
","salaryDescriptionPlain":"The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.\n","text":"Account Executive","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThe Account Executive is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThe Account Executive is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos. \n","hostedUrl":"https://jobs.lever.co/asapp-2/fe798f4c-76ea-44c4-ac24-4de18fb4931d","applyUrl":"https://jobs.lever.co/asapp-2/fe798f4c-76ea-44c4-ac24-4de18fb4931d/apply"},{"additionalPlain":"Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance \n401k matching\nFitness and wellness stipend\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty\n \nASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid\n","additional":"\n
Competitive compensation with stock options
\n
Comprehensive medical, vision, and dental insurance
\n
401k matching
\n
Fitness and wellness stipend
\n
Mental well-being benefits
\n
Professional learning and development stipend
\n
Parental leave, including adoptive and foster parents
\n
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
\n
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nAs part of ASAPP's Delivery organization, you'll build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. As part of ASAPP's Delivery organization, you'll build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. Our delivery function is organized into three distinct groups: Project Managers, Forward Deployed Engineers, and Agent Developers. You'll own and lead the Agent Developers directly, while partnering closely with the Project Manager and Forward Deployed Engineer teams throughout each deployment.
\nThis is a true player-coach role: you'll be building and growing the Agent Developer team while staying hands-on in the work yourself, not just managing from a distance. You won't just execute against what customers ask for. You'll be the one designing the frameworks, standards, and playbooks that our Agent Developers use to build and maintain great AI agents, and you'll bring a strong point of view on what a great customer experience with our tools actually looks like. This is a role for someone who shows up with recommendations, not someone waiting to be told what's next.
\nWhile your day-to-day will center on building and developing your team, you'll still be customer facing, staying closely connected to what's happening in the field so you can continuously improve how we build, teach, and scale agent development across the team.
","id":"d6a6c0d7-c1db-4bec-b85e-1c53dd9663cd","lists":[{"text":"What you'll do","content":"\n\n
\nOwn and manage the Agent Developer function; hiring, developing, and growing a team that builds and maintains AI agents for our enterprise customers
\n\n
\nDesign the frameworks, systems, and standards that our team uses to build agents, not just the processes for executing existing ones
\n\n
\nProactively identify what's working and what isn't across agent builds, and drive changes rather than waiting to be asked
\n\n
\nPartner closely with our Forward Deployed Engineers and Project Managers to ensure a smooth handoff from initial customer intake through to agent build and long-term maintenance
\n\n
\nBuild a culture on your team defined by proactive guidance, strong craftsmanship, and high standards, showing up with advice and direction rather than status checks
\n\n
\nAct as a true player-coach: someone who can roll up their sleeves to build something from scratch while also developing the people who will scale it
\n\n
\nBring structure to a growing function, translating ambiguity into clear systems, playbooks, and ways of working
\n\n\n
\n\n
\nExperience leading or building a technical delivery, implementation, or solutions team, ideally in a customer-facing software or AI environment
\n\n
\nA track record of designing frameworks, playbooks, or operating models from scratch, not just following existing ones
\n\n
\nStrong instincts for what makes a great customer experience with a technical product, and the confidence to have a strong opinion about it
\n\n
\nProven people leadership experience, with the ability to hire, coach, and grow a technical team
\n\n
\nComfort operating with ambiguity in a fast-moving, less structured environment
\n\n
\nA proactive, ownership-driven mindset: you bring recommendations, not just updates
\n\n\n
\n\n
\nExperience specifically with conversational AI, LLM-based products, or AI agent deployments
\n\n
\nA background that spans both individual contributor delivery work and people management, so you understand what you're asking your team to do
\n\n
\nExperience building a new function or team structure from the ground up
\n\n
\nEast Coast based, with a strong preference for the New York City area
\n\n\n
\n
Compensation package also includes a variable on top of the listed salary range
\n
\n
Separately, we also offer a compelling equity grant comprised of stock options
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nAs part of ASAPP's Delivery organization, you'll build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. As part of ASAPP's Delivery organization, you'll build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. Our delivery function is organized into three distinct groups: Project Managers, Forward Deployed Engineers, and Agent Developers. You'll own and lead the Agent Developers directly, while partnering closely with the Project Manager and Forward Deployed Engineer teams throughout each deployment.
\nThis is a true player-coach role: you'll be building and growing the Agent Developer team while staying hands-on in the work yourself, not just managing from a distance. You won't just execute against what customers ask for. You'll be the one designing the frameworks, standards, and playbooks that our Agent Developers use to build and maintain great AI agents, and you'll bring a strong point of view on what a great customer experience with our tools actually looks like. This is a role for someone who shows up with recommendations, not someone waiting to be told what's next.
\nWhile your day-to-day will center on building and developing your team, you'll still be customer facing, staying closely connected to what's happening in the field so you can continuously improve how we build, teach, and scale agent development across the team.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nAs part of ASAPP's Delivery organization, you'll build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. As part of ASAPP's Delivery organization, you'll build and lead the team responsible for developing and maintaining the AI agents we deploy for our customers. Our delivery function is organized into three distinct groups: Project Managers, Forward Deployed Engineers, and Agent Developers. You'll own and lead the Agent Developers directly, while partnering closely with the Project Manager and Forward Deployed Engineer teams throughout each deployment.\nThis is a true player-coach role: you'll be building and growing the Agent Developer team while staying hands-on in the work yourself, not just managing from a distance.\nYou won't just execute against what customers ask for. You'll be the one designing the frameworks, standards, and playbooks that our Agent Developers use to build and maintain great AI agents, and you'll bring a strong point of view on what a great customer experience with our tools actually looks like. This is a role for someone who shows up with recommendations, not someone waiting to be told what's next.\nWhile your day-to-day will center on building and developing your team, you'll still be customer facing, staying closely connected to what's happening in the field so you can continuously improve how we build, teach, and scale agent development across the team.\n","hostedUrl":"https://jobs.lever.co/asapp-2/d6a6c0d7-c1db-4bec-b85e-1c53dd9663cd","applyUrl":"https://jobs.lever.co/asapp-2/d6a6c0d7-c1db-4bec-b85e-1c53dd9663cd/apply"},{"additionalPlain":"ASAPP is the agentic Customer Experience Platform (CXP) purpose-built for enterprise customer service. CXP orchestrates AI agents, human expertise, and enterprise systems to resolve customer issues faster and more accurately across voice and digital channels.\n \nASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid \n","additional":"ASAPP is the agentic Customer Experience Platform (CXP) purpose-built for enterprise customer service. CXP orchestrates AI agents, human expertise, and enterprise systems to resolve customer issues faster and more accurately across voice and digital channels.
\n
\nASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
","categories":{"commitment":"Full-time","department":"Marketing","location":"New York","team":"Marketing","allLocations":["New York","Mountain View"]},"createdAt":1787604738094,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nWe are looking for a relentless, growth-obsessed Chief Marketing Officer to own our end-to-end go-to-market engine, aggressive demand generation, brand positioning, and pipeline creation. In this role, you will turn our AI-native platform into a recognized category leader, maximize top-of-funnel reach, and directly fuel enterprise sales pipeline.\n\nYou will bridge sharp, creative storytelling with commercial discipline, leveraging modern AI-native marketing tools and strategies to build, scale, and optimize a world-class marketing organization.\nThis role reports directly to the Chief Revenue Officer and will work closely with the broader GTM leadership team.\n","description":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
We are looking for a relentless, growth-obsessed Chief Marketing Officer to own our end-to-end go-to-market engine, aggressive demand generation, brand positioning, and pipeline creation. In this role, you will turn our AI-native platform into a recognized category leader, maximize top-of-funnel reach, and directly fuel enterprise sales pipeline.
You will bridge sharp, creative storytelling with commercial discipline, leveraging modern AI-native marketing tools and strategies to build, scale, and optimize a world-class marketing organization.
\n
This role reports directly to the Chief Revenue Officer and will work closely with the broader GTM leadership team.
\n
\n
1. Demand Generation & Top-of-Funnel Growth
\n
Inbound Engine: Own full-funnel customer acquisition, designing and executing aggressive demand generation campaigns to fill the top of the funnel and establish a predictable pipeline.
\n
Account-Based Marketing: Partner seamlessly with ABM and Enterprise Sales teams to penetrate, engage, and unblock high-value strategic target accounts.
\n
Commercial Discipline: Implement robust pipeline tracking, multi-touch attribution, conversion optimization, and ROI reporting from initial awareness to closed-won deals.
\n
2. Category Positioning & Share of Voice
\n
Category Leadership: Establish our brand as the undisputed category leader in AI-native Customer Experience (CX) and agentic platforms.
\n
Market Differentiation: Develop sharp, highly differentiated competitive messaging that clearly articulates our technical and business value over legacy incumbents.
\n
Share of Voice: Lead high-impact content, PR, analyst relations, and executive thought-leadership initiatives to aggressively expand our share of voice.
\n
3. Campaign Execution & Strategic Storytelling
\n
Multi-Channel Campaigns: Architect multi-channel campaigns (webinars, flagship events, digital, case studies, video) that tell compelling customer-centric value stories.
\n
Cross-Functional Alignment: Align Product Marketing, Brand, and Creative strategies across key customer segments and enterprise verticals.
\n
4. Leadership & Operational Speed
\n
Team Scaling: Build, mentor, and scale a high-performing marketing organization spanning Demand Gen, Product Marketing, Brand, and ABM.
\n
AI-Native Operations: Foster a high-velocity culture that actively integrates AI-native marketing tools and automation to drive efficiency and campaign agility.
\n
\n\n
Leadership Experience: 8–15+ years of total marketing leadership, with at least 5 years scaling an enterprise or mid-market B2B SaaS business.\n
Proven Track Record: Demonstrated success in accelerating top-of-funnel acquisition, building predictable sales pipeline, and driving revenue growth.\n
GTM & Sales Alignment: Deep experience partnering directly with Enterprise Sales and ABM models to penetrate high-priority target accounts.\n
AI & Tech Domain: Hands-on experience or deep familiarity marketing AI-native, agentic, or emerging enterprise SaaS technologies.\n
Metrics & Analytics: Expertise in full-funnel analytics, CAC, pipeline contribution, conversion metrics, and marketing ROI attribution.\n\n
\n
\n\n
Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance\n401k matching\nFitness and wellness stipend\nMobile phone reimbursement\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) and unlimited sick leave\n\n"}],"salaryRange":{"min":400000,"max":450000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
Compensation is a combination of salary and performance bonus
\n
\n
Separately, you will also receive an equity grant
\n
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
We are looking for a relentless, growth-obsessed Chief Marketing Officer to own our end-to-end go-to-market engine, aggressive demand generation, brand positioning, and pipeline creation. In this role, you will turn our AI-native platform into a recognized category leader, maximize top-of-funnel reach, and directly fuel enterprise sales pipeline.
You will bridge sharp, creative storytelling with commercial discipline, leveraging modern AI-native marketing tools and strategies to build, scale, and optimize a world-class marketing organization.
\n
This role reports directly to the Chief Revenue Officer and will work closely with the broader GTM leadership team.
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Remote
","categories":{"department":"Sales & Professional Services","location":"United States","team":"Sales","allLocations":["United States"]},"createdAt":1787947467153,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThe Strategic Account Director is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos. \n","description":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
The Strategic Account Director is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos.
\n
\n\n
\nSomeone who can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges
\n\n
\nSomeone excited to create raving fans out of early adopters, risk takers & visionaries
\n\n
\nMotivated by venturing into and believing in something to create a market that no one has invested in before
\n\n
\nAren’t afraid of driving transformational change; you thrive in the ambiguity of creating the playbook, where one may not yet have been written
\n\n
\nThrive in complex, multi-constituent large enterprise selling environments
\n\n
\nExcited about becoming an expert in understanding the application of AI, ML, and NLP to solving modern enterprise problems and want to represent a product that seeks to make people fundamentally better, not replace them
\n\n\n
\n\n
\nServe as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP
\n\n
\nAct as a liaison for the customer internally, advocating for optimization of our product and process continuously identify creative strategies to engage customers and generate incremental value
\n\n
\nDevelop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis
\n\n
\nWork closely with customers and channel partners to evangelize ASAPP and gain greater market adoption
\n\n
\nWork on critical projects that increase our effectiveness across the customer lifecycle, from early business development through the steady-state (e.g., effective messaging, commercial positioning, time to value, optimized operations)
\n\n
\nMeet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting
\n\n
\nDrive communication and collaboration among team members to win the business and maximize the full scope of the opportunity
\n\n
\nPartner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes
\n\n\n
\n\n
\n10+ years exp selling enterprise SaaS
\n\n
\n5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry
\n\n
\nExtreme curiosity with a bias towards consultative, solution-oriented selling
\n\n
\nPassionate about helping customers with transformative business outcomes and value
\n\n
\nSolid understanding of Customer Service/Experience industry
\n\n
\nTechnical proficiency with advanced software technologies (eg AI)
\n\n
\nHigh integrity and humility, leading to trust and credibility
\n\n
\nPersistent follow-through driven by care
\n\n
\nPositive attitude; finds ways to win and never quits
\n\n
\nTireless work ethic; operates with a sense of urgency at all times
\n\n
\nPresumptive closer
\n\n\n
\n\n
\nKnowledge of how to navigate a complex organization across all levels, including the C-suite, IT, and the primary decision-maker. You can effectively identify and empower an internal champion who speaks the company’s “language” and can help position ASAPP within the company.
\n\n
\nNot “just” a product salesperson - you prioritize relationships and open dialogue to identify and provide solutions to a customer's needs. You are hyper-focused on the customer rather than the product being sold.
\n\n
\nShowing up differently than a product vs. product seller - you do your research, ask the right questions, listen with the intent to meet the customer where they are & guide them to where they need to be
\n\n
\nKnowledge of which resources to bring in & use the full force of the business and all of its assets
\n\n\n
\n\n
Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance\n401k matching\nFitness and wellness stipend\nMobile phone reimbursement\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) and sick leave\n\n"}],"salaryRange":{"max":175000,"currency":"USD","interval":"per-year-salary","min":150000},"salaryDescription":"The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.
","salaryDescriptionPlain":"The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.\n","text":"Director, Strategic Accounts","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
The Strategic Account Director is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos.
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Onsite
","categories":{"commitment":"Full-time","department":"Operations","location":"New York","team":"Administrative Support","allLocations":["New York"]},"createdAt":1788982069919,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. \n \nWe are a team of problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\n \nWe are currently in search of an Executive Assistant based in Mountain View to primarily support our CEO, as well as select members of the leadership team. This role will also help create and maintain a great day-to-day experience for our MV employees by providing operational support and contributing to an inclusive and safe workplace environment.\n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\n
\nWe are a team of problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
\nWe are currently in search of an Executive Assistant to support members of our leadership team and help to manage an ongoing delightful experience for all NYC employees by providing operational support and helping maintain an inclusive and safe environment.
","id":"670db70e-20c5-4934-876b-0c8f873bfc2b","lists":[{"text":"What you'll do - Executive Assistance","content":"\nOwn calendar management to ensure a productive workflow of the day's activities for leadership members\nExtensive scheduling (via Google Calendar), monitoring, and prioritizing of the day-to-day incoming communications\nCoordinate internal and external meetings, logistics, agendas, and communications\nHandle all travel arrangements including flights, hotels, ground transportation, etc\nProvide expense support (via Ramp)\n"},{"text":"What you'll do - General Office Support & HR Support","content":"\nGreet and assist employees, candidates, and visitors to the NYC office\nServe as a point of contact for vendors (food/beverage, repairs) on daily office maintenance and events. Keep the office stocked with food, snacks, and pantry essentials\nHelp coordinate new-hire onboarding scheduling, first-day setup, and making sure new employees feel welcome from day one\nSupport planning and execution of team events and offsites.\nAssist with day-to-day benefits administration and serve as a friendly first point of contact for employee questions\nHelp maintain office traditions and programs (happy hours, celebrations, milestones, recognition, etc.)\n"},{"text":"What you'll need","content":"\n\n
At least two years of experience as an Executive Assistant in a fast-paced environment, supporting a senior executive\nHeavy calendar, travel, and meeting planning experience\nProven ability to successfully balance and prioritize multiple tasks and projects simultaneously\nAbility to anticipate the needs of leadership members before and during each workday\nExcellent judgment while handling highly confidential information\nExcellent written and verbal communication skills\nStrong emotional intelligence, self awareness and professional maturity\nExcellent Mac skills\nExperience with Google Calendar and Google Meet video conferencing\nExperience organizing company events (preferred, not required)\n\n"}],"salaryRange":{"min":90000,"max":120000,"currency":"USD","interval":"per-year-salary"},"text":"Executive Assistant","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\n
\nWe are a team of problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
\nWe are currently in search of an Executive Assistant to support members of our leadership team and help to manage an ongoing delightful experience for all NYC employees by providing operational support and helping maintain an inclusive and safe environment.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. \n \nWe are a team of problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\n \nWe are currently in search of an Executive Assistant based in Mountain View to primarily support our CEO, as well as select members of the leadership team. This role will also help create and maintain a great day-to-day experience for our MV employees by providing operational support and contributing to an inclusive and safe workplace environment.\n","hostedUrl":"https://jobs.lever.co/asapp-2/670db70e-20c5-4934-876b-0c8f873bfc2b","applyUrl":"https://jobs.lever.co/asapp-2/670db70e-20c5-4934-876b-0c8f873bfc2b/apply"},{"additionalPlain":"Benefits include:\n \nCompetitive compensation with stock options\nComprehensive medical, vision, and dental insurance \n401k matching\nFitness and wellness stipend\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty\n \nASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid\n","additional":"Benefits include:
\n
\nCompetitive compensation with stock options
\nComprehensive medical, vision, and dental insurance
\n401k matching
\nFitness and wellness stipend
\nMental well-being benefits
\nProfessional learning and development stipend
\nParental leave, including adoptive and foster parents
\n3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
\n
\nASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
","categories":{"commitment":"Full-time","department":"Technology","location":"New York","team":"Engineering","allLocations":["New York","Mountain View"]},"createdAt":1770236024958,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP’s AI Engineering team is seeking an enterprising, talented and curious machine learning engineer. \n \nThe AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.\n \nThis a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.\n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP’s AI Engineering team is seeking an enterprising, talented and curious machine learning engineer.
\n
\nThe AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.
\n
\nThis a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.
","id":"596f841c-ec25-489c-a9d8-038b86942a22","lists":[{"text":"What you'll do","content":"\nDesign and development of ML evaluation systems for agentic and LLM-based architectures\nTranslate research ideas into production-grade ML systems with measurable impact\nPartner closely with Research, Product, and Platform teams to productize experiments into robust AI solutions\nStay current with advancements in ML, NLP, and LLM systems, contributing actively to technical discussions across teams\nMentor and support other engineers through design reviews, feedback, and knowledge sharing.\n"},{"text":"What you'll need","content":"\nDeep experience in NLP and modern ML systems, including hands-on experience with LLM-based or agentic systems.\nStrong architectural skills, with proven experience designing complex software systems along with production experience with Python, AWS, Kubernetes, and/or Docker. \nExperience implementing technical solutions, tackling tough engineering problems to help build our products and a deep passion for Machine Learning.\nA Bachelor’s Degree in CS or other related fields\nDesire to learn new things, work closely with peers from different teams, and open to teach and learn from others.\nDemonstrate proficiency in the technical mentorship of junior and mid-level engineers, driving the adoption of best practices and ensuring architectural alignment for scalability and extensibility.\n"},{"text":"What we'd like to see","content":"\nExperience building and evaluating agentic systems at scale. \nProduction experience with LLM-centric services (e.g., inference, orchestration, evaluation, monitoring)\nFamiliarity with large-scale ML experimentation, benchmarking, or simulation framework\nKnowledge of techniques for optimizing model architectures for faster inference\nExperience with AWS, CI/CD, Kafka, Athena\n"}],"salaryRange":{"min":170000,"max":190000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"Compensation package also includes a performance bonus on top of the listed salary range
\n
\nSeparately, we also offer a compelling equity grant comprised of stock options
","salaryDescriptionPlain":"Compensation package also includes a performance bonus on top of the listed salary range\n \nSeparately, we also offer a compelling equity grant comprised of stock options\n","text":"Lead Machine Learning Engineer","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP’s AI Engineering team is seeking an enterprising, talented and curious machine learning engineer.
\n
\nThe AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.
\n
\nThis a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP’s AI Engineering team is seeking an enterprising, talented and curious machine learning engineer. \n \nThe AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.\n \nThis a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.\n","hostedUrl":"https://jobs.lever.co/asapp-2/596f841c-ec25-489c-a9d8-038b86942a22","applyUrl":"https://jobs.lever.co/asapp-2/596f841c-ec25-489c-a9d8-038b86942a22/apply"},{"additionalPlain":"Benefits include:\n \nCompetitive compensation with stock options\nComprehensive medical, vision, and dental insurance \n401k matching\nFitness and wellness stipend\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty\n \nASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid\n","additional":"\n
Benefits include:
\n
\n
Competitive compensation with stock options
\n
Comprehensive medical, vision, and dental insurance
\n
401k matching
\n
Fitness and wellness stipend
\n
Mental well-being benefits
\n
Professional learning and development stipend
\n
Parental leave, including adoptive and foster parents
\n
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
\n
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP’s AI Engineering team is seeking an enterprising, talented and curious machine learning engineer.
The AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.
We're looking for a Lead Machine Learning Engineer to own and grow the evaluation platform that measures quality, safety, and performance across ASAPP's agentic AI systems- the infrastructure that tells us, with confidence, whether a model or agent change is actually an improvement before it reaches customers.
This a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.
","id":"3ad3aa9f-07d7-4af3-9997-fe3d1ae2f5c8","lists":[{"text":"What you'll do","content":"\n\n
\nHelp develop the technical roadmap and architecture for the evaluation platform, from offline benchmarking to online/production monitoring of agentic and LLM-based systems.
\n\n
\nDesign eval methodologies appropriate to different stages of the pipeline: golden/regression test sets, human-in-the-loop review workflows, LLM-as-judge approaches, and automated metrics for task success, safety, and hallucinations.
\n\n
\nBuild the data infrastructure evaluation depends on: annotation and labeling pipelines, dataset versioning, data quality checks, and tooling that lets researchers and product teams run and interpret experiments without needing platform team help.
\n\n
\nPartner closely with Research, Product, and Platform teams to productize experiments into robust AI solutions
\n\n
\nRepresent the eval platform to stakeholders outside the immediate team- set expectations on what \"good\" looks like for a model/agent release, and report on platform health and coverage.
\n\n
\nStay current with advancements in ML, NLP, voice, and LLM systems, and contribute actively to technical discussions across teams.
\n\n
\nMentor and support other engineers through design reviews, feedback, and knowledge sharing.
\n\n\n
\n\n
\nDeep, hands-on experience building and operating evaluation systems for modern ML/LLM/agentic systems- not just consuming existing eval tools.
\n\n
\nDemonstrated experience leading the technical direction of a project or small team: setting architecture, driving design reviews, and being accountable for a system's long-term health (not just shipping features).
\n\n
\nStrong architectural skills, with proven experience designing complex, data-intensive software systems and production experience with Python, AWS, Kubernetes, and/or Docker.
\n\n
\nExperience designing data pipelines for ML evaluation- labeling/annotation workflows, dataset versioning and quality control, and reproducible benchmarking.
\n\n
\nA Bachelor’s Degree in CS or other related fields
\n\n
\nDemonstrated technical mentorship of junior and mid-level engineers, driving adoption of best practices and architectural alignment for scalability and extensibility.
\n\n
\nDesire to learn, teach, and collaborate closely with cross-functional peers.
\n\n\n
\n\n
\nExperience building and evaluating agentic systems at scale.
\n\n
\nExperience with voice/audio quality evaluations.
\n\n
\nProduction experience with LLM-centric services (e.g., inference, orchestration, evaluation, monitoring)
\n\n
\nFamiliarity with large-scale ML experimentation, benchmarking, or simulation frameworks.
\n\n
\nExperience with conversational/customer-support AI domains (e.g., containment rate, conversation quality, goal completion).
\n\n
\nKnowledge of techniques for optimizing model architectures for faster inference.
\n\n
\nExperience with AWS, CI/CD, Kafka, Athena
\n\n\n
\n
Compensation package also includes a performance bonus on top of the listed salary range
\n
\n
Separately, we also offer a compelling equity grant comprised of stock options
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP’s AI Engineering team is seeking an enterprising, talented and curious machine learning engineer.
The AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.
We're looking for a Lead Machine Learning Engineer to own and grow the evaluation platform that measures quality, safety, and performance across ASAPP's agentic AI systems- the infrastructure that tells us, with confidence, whether a model or agent change is actually an improvement before it reaches customers.
This a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP’s AI Engineering team is seeking an enterprising, talented and curious machine learning engineer.\n \nThe AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.\n\nWe're looking for a Lead Machine Learning Engineer to own and grow the evaluation platform that measures quality, safety, and performance across ASAPP's agentic AI systems- the infrastructure that tells us, with confidence, whether a model or agent change is actually an improvement before it reaches customers.\n\nThis a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.\n","hostedUrl":"https://jobs.lever.co/asapp-2/3ad3aa9f-07d7-4af3-9997-fe3d1ae2f5c8","applyUrl":"https://jobs.lever.co/asapp-2/3ad3aa9f-07d7-4af3-9997-fe3d1ae2f5c8/apply"},{"additionalPlain":"Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance \n401k matching\nFitness and wellness stipend\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty\n \nASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid\n","additional":"\n
Competitive compensation with stock options
\n
Comprehensive medical, vision, and dental insurance
\n
401k matching
\n
Fitness and wellness stipend
\n
Mental well-being benefits
\n
Professional learning and development stipend
\n
Parental leave, including adoptive and foster parents
\n
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
\n
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience, faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\nWe're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. This role is hybrid, based out of either our New York City or Mountain View office, and candidates should be comfortable coming in two to three days a week. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk. This is more than a job, it's a journey.
\nWe are seeking a Senior AI Project Manager to join our Customer Experience organization. In this role you will manage customer-facing software and AI delivery projects from initiation through closure, coordinating across technical and business teams to ensure clear communication, predictable execution, and a high-quality customer experience. You will play a central role in driving delivery discipline across our most strategic enterprise engagements. This is a player-coach role, meaning you are equally comfortable rolling up your sleeves on the work itself as you are mentoring and elevating the people around you.
\n
","id":"6174fba3-beb9-41ff-a10a-60f01ac0c874","lists":[{"text":"What you'll do","content":"\n
Manage software and AI delivery projects end to end, ensuring alignment with scope, timelines, and customer expectations across the full project lifecycle.
\n
Build and maintain project plans, schedules, and core delivery documentation to support transparency and accountability across teams.
\n
Communicate project status, risks, and dependencies clearly to enterprise customers and internal stakeholders, including executive leadership.
\n
Coordinate cross-functional teams spanning Solutions Engineering, Product, and Customer Success through each phase of delivery.
\n
Support escalation handling with professionalism and timely follow-through, serving as a steady point of contact for customers navigating complex deployments.
\n
Contribute to PMO best-practice development and continuous improvement efforts as our delivery organization scales.
\n
Adjust project plans proactively in response to changing priorities, customer needs, or evolving product capabilities.
\n
\n
5+ years managing customer-facing software or SaaS delivery projects, with a track record of successful enterprise-scale engagements
\n
Experience delivering projects across Agile, Waterfall, or hybrid methodologies in technical or AI-adjacent environments
\n
Strong problem-solving and risk-management abilities, with a bias toward proactive communication over reactive escalation
\n
Effective stakeholder engagement skills, with demonstrated ability to operate across both technical and executive audiences
\n
A player-coach mindset, with the ability to lead by example, stay close to the work, and develop the people around you
\n
PMP certification preferred
\n
\n
Experience managing conversational AI, LLM, or NLU delivery projects in a customer-facing context
\n
Ability to assess AI use cases at a foundational level and support evaluation of data readiness and model performance considerations
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Familiarity with prompt engineering concepts, AI governance basics, and guardrails as they relate to enterprise deployments
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Experience helping customers set realistic expectations across AI and generative AI implementations
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Comfort identifying and tracking AI-specific risks including data quality issues, model behavior, and hallucination-related considerations
\n
Active use of AI tools in daily work for automation, analysis, or documentation
\n
\n
Compensation package also includes a performance bonus on top of the listed salary range
\n
\n
Separately, we also offer a compelling equity grant comprised of stock options
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience, faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\nWe're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. This role is hybrid, based out of either our New York City or Mountain View office, and candidates should be comfortable coming in two to three days a week. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk. This is more than a job, it's a journey.
\nWe are seeking a Senior AI Project Manager to join our Customer Experience organization. In this role you will manage customer-facing software and AI delivery projects from initiation through closure, coordinating across technical and business teams to ensure clear communication, predictable execution, and a high-quality customer experience. You will play a central role in driving delivery discipline across our most strategic enterprise engagements. This is a player-coach role, meaning you are equally comfortable rolling up your sleeves on the work itself as you are mentoring and elevating the people around you.
\n
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience, faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.\nWe're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. This role is hybrid, based out of either our New York City or Mountain View office, and candidates should be comfortable coming in two to three days a week. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk. This is more than a job, it's a journey.\nWe are seeking a Senior AI Project Manager to join our Customer Experience organization. In this role you will manage customer-facing software and AI delivery projects from initiation through closure, coordinating across technical and business teams to ensure clear communication, predictable execution, and a high-quality customer experience. You will play a central role in driving delivery discipline across our most strategic enterprise engagements. This is a player-coach role, meaning you are equally comfortable rolling up your sleeves on the work itself as you are mentoring and elevating the people around you.\n\n\n","hostedUrl":"https://jobs.lever.co/asapp-2/6174fba3-beb9-41ff-a10a-60f01ac0c874","applyUrl":"https://jobs.lever.co/asapp-2/6174fba3-beb9-41ff-a10a-60f01ac0c874/apply"},{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote\n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote
","categories":{"commitment":"Full-time","department":"Product","location":"Argentina","team":"Product Management","allLocations":["Argentina"]},"createdAt":1784051137193,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThis is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable — the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product.\n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThis is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable — the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product.
","id":"5f35e3f9-7885-4aad-9b0a-4b19740999f3","lists":[{"text":"What You Will Do","content":"\nDrive the roadmap for customer-facing dashboards and analytics. Lead product for surfaces like the Supervisor homepage and dashboards, that let supervisors break down GA performance by custom questions, quality signals, containment, escalation, and resolution metrics. Balance depth for power users with clarity for first-time users.\nBuild the value realization story. Translate raw platform data into the metrics that prove ROI — containment, escalation rate, verified resolution rate, ASAPP Score, CSAT — and partner with Sales, Customer Success, and Analytics to package these into narratives customers can bring to their own leadership.\nOwn exportable data feeds and real-time data APIs. Design and manage the feeds and APIs that let customers pull ASAPP data into their own BI stacks and data warehouses. Treat schema changes, naming, and versioning as customer commitments, not implementation details.\nOwn the data strategy layer. Define how events and metrics are structured and named across the platform, so that data is consistent, well-governed, and built to scale as new use cases (voice, new verticals, new GA capabilities) come online.\nLead data discovery for strategic customer launches. Work directly with enterprise customers to identify the KPIs that matter to their business — payment integrity, retention, voice quality, and domain-specific signals — and turn them into structured data questions, evals, and dashboard views.\nPartner deeply with Engineering and Data Science on the underlying event and schema architecture (chat/voice event protocols, PII handling, real-time vs. batch tradeoffs) to make sure product decisions are grounded in what's technically sound and scalable.\nManage the trust layer of the data experience. Proactively identify and resolve issues that erode confidence in dashboards and feeds — data availability gaps, date-range mismatches, truncation, latency — and design the UX and guardrails that keep customers confident in the numbers.\n"},{"text":"Who You Are","content":"We evaluate candidates against a set of principles. These are not interview talking points — they describe how PMs are expected to operate here every day.
\n\nGrowth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive, not competitive. When a bet doesn't work, you extract the signal and move on.\nExtreme Ownership: You take responsibility to deliver. You don't wait to be asked — you identify the gap and close it. You are the PM; the outcome is yours.\nHigh-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer \"what changed for the customer?\" for everything on your roadmap.\nEffective Communication, Collaboration, and Trust: You influence without authority across engineering, data science, design, sales, and customer success. You overcommunicate to keep stakeholders aligned.\nReal-Time Feedback: You give and receive feedback continuously rather than saving it for quarterly reviews. When something is wrong, you say so directly and constructively.\n"},{"text":"What You Will Need","content":"\n5+ years of product management experience, with meaningful time spent on data, analytics, or reporting products in enterprise B2B SaaS.\nWorking fluency in data modeling and schema design — you can have a real conversation with engineers about event taxonomies, table structures, and naming conventions, and you know why consistency compounds.\nExperience shipping customer-facing dashboards or reporting tools, including the UX judgment to know when a metric needs more explanation, a warning state, or a different visualization.\nExperience defining or managing data feeds, exports, or APIs built for external customer consumption — you understand feeds are a contract, not a one-time delivery.\nComfort turning ambiguous or noisy data into a clear, defensible story about value or ROI for a non-technical, often executive, audience.\nTrack record of running customer discovery and translating it into structured requirements — KPIs, metrics definitions, or evaluation criteria.\nExcellent written communication — you can write a clear PRD, a release announcement, and a customer-facing value narrative without three rounds of rewrites.\n"},{"text":"What We Would Like to See","content":"\nPrior experience in a startup or fast-scaling environment where the role's scope evolved as the company did.\nExperience building \"value realization\" or ROI content used in customer business reviews (QBRs) or renewal conversations.\n"},{"text":"Benefits","content":"\nCompetitive compensation\nStock options\nHealthcare for the family group\nMac equipment\nUSD 150 per month in flexible benefits\n3 weeks of vacation\nEnglish lessons\n"}],"text":"Senior Product Manager, Data & Solution Strategy","country":"AR","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThis is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable — the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThis is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable — the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product.\n","hostedUrl":"https://jobs.lever.co/asapp-2/5f35e3f9-7885-4aad-9b0a-4b19740999f3","applyUrl":"https://jobs.lever.co/asapp-2/5f35e3f9-7885-4aad-9b0a-4b19740999f3/apply"},{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AA1 #LI-Hybrid\n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote
","categories":{"commitment":"Full-time","department":"Product","location":"Argentina","team":"Product Management","allLocations":["Argentina"]},"createdAt":1788377700913,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThis is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable — the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product.\n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThis is not a reporting role. You will own the tools that let builders and reviewers see, test, and trust how GenerativeAgent (GA) actually behaves — before it ever talks to a customer, and after. If builders can't confidently preview a configuration change, and reviewers can't efficiently audit what GA said, thought, and did in production, quality erodes silently and trust with our customers erodes with it. Making agent behavior visible, testable, and reviewable at scale is your product.
","id":"c3b4f3aa-10f6-4b9b-a5fd-d9262ba5b050","lists":[{"text":"What You Will Do","content":"\n\n
\nOwn scenario creation via the simulation agent. Lead product for the tools that let builders generate and curate realistic test scenarios, so configuration changes can be validated against representative conversations before they ship.
\n\n
\nOwn our evals surfaces, including mistake monitoring and structured data evals. Define how we detect, surface, and categorize GA mistakes at scale, and how structured data extraction is evaluated for accuracy — turning noisy conversational output into clear, actionable quality signals for builders and customers alike.
\n\n
\nOwn the Previewer. Own the tool builders rely on to see exactly how their configurations show up in real simulated conversations, closing the loop between making a change and understanding its downstream impact.
\n\n
\nOwn Conversation Explorer. Lead the primary surface reviewers use to read through full production conversations — including agent thoughts and actions — balancing depth for investigative review with speed for high-volume auditing.
\n\n
\nBuild the case for simulation-driven quality. Partner with Sales, Customer Success, and Research to show customers and internal stakeholders how pre-production testing and post-production review compound into fewer mistakes, faster iteration, and more defensible GA performance.
\n\n
\nPartner deeply with Research and Engineering on the underlying agent architecture — reasoning traces, tool calls, scenario generation methods — so product decisions are grounded in what's technically sound and what actually predicts real-world behavior.
\n\n
\nManage the trust layer of the review experience. Proactively identify and resolve issues that erode confidence in what builders and reviewers see — desyncs between simulated and real behavior, incomplete traces, unclear mistake categorization — and design the UX and guardrails that keep them confident in what they're looking at.
\n\n\n
We evaluate candidates against a set of principles. These aren't interview talking points — they describe how PMs are expected to operate here every day.
\n
\n\n\nGrowth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive, not competitive. When a bet doesn't work, you extract the signal and move on.
\n\n\nExtreme Ownership: You take responsibility to deliver. You don't wait to be asked — you identify the gap and close it. You are the PM; the outcome is yours.
\n\n\nHigh-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer \"what changed for the customer?\" for everything on your roadmap.
\n\n\nEffective Communication, Collaboration, and Trust: You influence without authority across engineering, research, design, sales, and customer success. You overcommunicate to keep stakeholders aligned.
\n\n\nReal-Time Feedback: You give and receive feedback continuously rather than saving it for quarterly reviews. When something is wrong, you say so directly and constructively.
\n\n"},{"text":"What You Will Need","content":"\n\n
\n5+ years of product management experience, with meaningful time spent on testing, quality, or review/analytics products in enterprise B2B SaaS.
\n\n
\nDirect experience building products around LLMs, AI agents, or other applied AI systems — you can reason about agentic behavior, prompt and scenario design, or model output evaluation well enough to make sharp product tradeoffs, not just talk about AI at a high level.
\n\n
\nExperience shipping tools that simulate, test, or preview system behavior before it reaches production, including the judgment to know when simulated behavior is a reliable proxy for the real thing and when it isn't.
\n\n
\nExperience building review or audit tooling for complex, unstructured content, and turning ambiguous quality signals into clear, defensible categorizations.
\n\n
\nComfort partnering with research and engineering teams on system internals — reasoning traces, tool-use logs, evaluation methodology — to ground product decisions in technical reality.
\n\n
\nTrack record of running discovery with internal or external users and translating it into structured requirements — evals, quality metrics, or review workflows.
\n\n
\nExcellent written and verbal communication — you can write a clear PRD, a release announcement, and comfortable presenting directly to customers.
\n\n\n
Experience in contact centers, conversational AI, or customer experience (CX) analytic - a plus.
\n\n\nExperience with evaluation frameworks or methodologies for generative AI systems (offline evals, human-in-the-loop review, automated mistake detection).
\n\n\nPrior experience in a startup or fast-scaling environment where the role's scope evolved as the company did
\n\n"},{"text":"Benefits","content":"\nCompetitive compensation\nStock options\nHealthcare for the family group\nMac equipment\nUSD 150 per month in flexible benefits\n3 weeks of vacation\nEnglish lessons\n"}],"text":"Senior Product Manager, Observability Tools","country":"AR","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThis is not a reporting role. You will own the tools that let builders and reviewers see, test, and trust how GenerativeAgent (GA) actually behaves — before it ever talks to a customer, and after. If builders can't confidently preview a configuration change, and reviewers can't efficiently audit what GA said, thought, and did in production, quality erodes silently and trust with our customers erodes with it. Making agent behavior visible, testable, and reviewable at scale is your product.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThis is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable — the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product.\n","hostedUrl":"https://jobs.lever.co/asapp-2/c3b4f3aa-10f6-4b9b-a5fd-d9262ba5b050","applyUrl":"https://jobs.lever.co/asapp-2/c3b4f3aa-10f6-4b9b-a5fd-d9262ba5b050/apply"},{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid \n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid
","categories":{"commitment":"Full-time","department":"Product","location":"Mountain View","team":"Product Management","allLocations":["Mountain View","New York"]},"createdAt":1784127286126,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThis is not a coordination role. You will own ASAPP’s voice technology stack end to end — from the moment a call reaches our platform, through the agentic experience, and back to the caller. Voice is a load-bearing channel: if latency, transcription, or turn-taking break down, customers cannot deploy our solution in their call centers and deals do not close.\nYou will set and execute the strategy for the voice product surface — the voice pipeline (ASR, TTS, streaming, and the underlying model bets), our commercial relationships with voice technology vendors, and the telephony integrations that connect our solution to customers’ CCaaS stacks. You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders.\nOur customers — airlines, large insurance companies, and other frontier enterprises — are agentifying their customer experience and call center operations, and want voice solutions that raise the bar for both their customers and their agents. The scope will evolve as our AI architecture evolves, so the strongest candidates will be comfortable shaping a moving target — and will bring the technical depth to anticipate what the right target is.\n \n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThis is not a coordination role. You will own ASAPP’s voice technology stack end to end — from the moment a call reaches our platform, through the agentic experience, and back to the caller. Voice is a load-bearing channel: if latency, transcription, or turn-taking break down, customers cannot deploy our solution in their call centers and deals do not close.
\nYou will set and execute the strategy for the voice product surface — the voice pipeline (ASR, TTS, streaming, and the underlying model bets), our commercial relationships with voice technology vendors, and the telephony integrations that connect our solution to customers’ CCaaS stacks. You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders.
\nOur customers — airlines, large insurance companies, and other frontier enterprises — are agentifying their customer experience and call center operations, and want voice solutions that raise the bar for both their customers and their agents. The scope will evolve as our AI architecture evolves, so the strongest candidates will be comfortable shaping a moving target — and will bring the technical depth to anticipate what the right target is.
\n
","id":"36f4d607-617b-43fe-8ca8-40360bb98e8f","lists":[{"text":"What You Will Do","content":"\n
You will own a set of interconnected product areas that shape our voice pipeline and be accountable for their strategy, roadmap, and outcomes. Below is what that looks like concretely.
\n
Across all of these areas:
\n\nStrategy & roadmap: Set strategy and own the roadmap — balancing active customer commitments, tech debt, and technology bets.\nCustomer engagement: Work directly with customers and account teams to prioritize and sequence delivery.\nPrioritization: Maintain ruthless prioritization: actively manage and prune the backlog; say no with clarity and evidence.\nMetrics: Establish metrics and telemetry for each building block of the voice pipeline as well as the end-to-end experience, so outcomes are measurable and decisions are data-driven.\n"},{"text":"Who You Are","content":"We evaluate candidates against a set of principles. These are not interview talking points — they describe how PMs are expected to operate here every day.
\n\nGrowth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive, not competitive. When a bet does not work, you extract the signal and move on.\nExtreme Ownership: You take responsibility to deliver. You do not wait to be asked — you identify the gap and close it. You are the PM; the outcome is yours.\nHigh-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer “what changed for the customer?” for everything on your roadmap.\nEffective Communication, Collaboration, and Trust: You influence without authority across engineering, design, sales, and customer success. You overcommunicate to keep stakeholders aligned. You know when to drive consensus and when to make a call.\nReal-Time Feedback: You give and receive feedback continuously. You do not save it for quarterly reviews. When something is wrong, you say so directly and constructively.\n"},{"text":"What You Will Need","content":"\n5+ years of product management experience in voice technologies, enterprise B2B SaaS, and native AI platforms.\nTechnical depth: Enough to engage credibly with engineers on voice system design and architecture — you are hands-on and comfortable producing working prototypes.\nVoice stack fluency: Strong understanding of ASR, TTS, speech-to-speech, streaming, latency, endpointing, barge-in, turn-taking, and noise handling.\nTelephony fluency: Familiarity with telephony and contact-center infrastructure such as SIP, call transfers, Amazon Connect, Genesys, Twilio, or similar platforms.\nDemonstrated ability to own a complex, multi-surface product area with minimal oversight.\nExperience working directly with enterprise customers and delivery teams to translate pain into a prioritized roadmap.\nComfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to.\nTrack record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting.\n"},{"text":"What We Would Like to See","content":"\nDirect experience shipping production voice AI or real-time conversational products.\nExperience with voice or telephony products, CCaaS platforms, defining voice-specific evaluations across task completion, latency, transcription accuracy, interruptions, and conversational quality.\nStrong technical product judgment, especially around quality, latency, reliability, cost, and build-versus-buy tradeoffs.\nEnterprise product experience, including integrations, security, compliance, human handoffs, and production observability.\nPrior experience in a startup or fast-scaling environment where the role definition evolved as the company did.\n"},{"text":"Benefits","content":"\n\n
Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance\n401k matching\nFitness and wellness stipend\nMobile phone reimbursement\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) and unlimited sick leave\n\n"}],"salaryRange":{"min":200000,"max":240000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"Compensation is a combination of salary and performance bonus
","salaryDescriptionPlain":"Compensation is a combination of salary and performance bonus\n","text":"Senior Product Manager, Voice","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThis is not a coordination role. You will own ASAPP’s voice technology stack end to end — from the moment a call reaches our platform, through the agentic experience, and back to the caller. Voice is a load-bearing channel: if latency, transcription, or turn-taking break down, customers cannot deploy our solution in their call centers and deals do not close.
\nYou will set and execute the strategy for the voice product surface — the voice pipeline (ASR, TTS, streaming, and the underlying model bets), our commercial relationships with voice technology vendors, and the telephony integrations that connect our solution to customers’ CCaaS stacks. You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders.
\nOur customers — airlines, large insurance companies, and other frontier enterprises — are agentifying their customer experience and call center operations, and want voice solutions that raise the bar for both their customers and their agents. The scope will evolve as our AI architecture evolves, so the strongest candidates will be comfortable shaping a moving target — and will bring the technical depth to anticipate what the right target is.
\n
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThis is not a coordination role. You will own ASAPP’s voice technology stack end to end — from the moment a call reaches our platform, through the agentic experience, and back to the caller. Voice is a load-bearing channel: if latency, transcription, or turn-taking break down, customers cannot deploy our solution in their call centers and deals do not close.\nYou will set and execute the strategy for the voice product surface — the voice pipeline (ASR, TTS, streaming, and the underlying model bets), our commercial relationships with voice technology vendors, and the telephony integrations that connect our solution to customers’ CCaaS stacks. You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders.\nOur customers — airlines, large insurance companies, and other frontier enterprises — are agentifying their customer experience and call center operations, and want voice solutions that raise the bar for both their customers and their agents. The scope will evolve as our AI architecture evolves, so the strongest candidates will be comfortable shaping a moving target — and will bring the technical depth to anticipate what the right target is.\n \n","hostedUrl":"https://jobs.lever.co/asapp-2/36f4d607-617b-43fe-8ca8-40360bb98e8f","applyUrl":"https://jobs.lever.co/asapp-2/36f4d607-617b-43fe-8ca8-40360bb98e8f/apply"},{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid \n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid
","categories":{"commitment":"Full-time","department":"Product","location":"Mountain View","team":"Product Management","allLocations":["Mountain View","New York"]},"createdAt":1782323397833,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThis is not a coordination role. You will own the layer of ASAPP’s platform that connects GenerativeAgent to the real world — integrations, SDKs, agent interoperability, voice channels, and the developer experience that underpins all of it. These are load-bearing systems: if they do not work, customers cannot deploy our solution and deals do not close.\nYou will set and execute the strategy for a product surface that spans API Connections (our integration hub), the developer SDKs, Agent-to-Agent (A2A) interoperability, MCP servers, workflows, and telephony integrations. You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders.\nThe scope will evolve as our AI architecture evolves, so the strongest candidates will be comfortable shaping a moving target — and will bring the technical depth to anticipate what the right target is.\n \n","description":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
This is not a coordination role. You will own the layer of ASAPP’s platform that connects GenerativeAgent to the real world — integrations, SDKs, agent interoperability, voice channels, and the developer experience that underpins all of it. These are load-bearing systems: if they do not work, customers cannot deploy our solution and deals do not close.
\n
You will set and execute the strategy for a product surface that spans API Connections (our integration hub), the developer SDKs, Agent-to-Agent (A2A) interoperability, MCP servers, workflows, and telephony integrations. You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders.
\n
The scope will evolve as our AI architecture evolves, so the strongest candidates will be comfortable shaping a moving target — and will bring the technical depth to anticipate what the right target is.
\n
\n
You will own a set of interconnected product areas and be accountable for their strategy, roadmap, and outcomes. Below is what that looks like concretely.
\n\nOwn the API Connections platform and manage the backlog of platform bets. Manage the commercial relationship with our third-party providers.\nDefine and execute the A2A and MCP server roadmap. Customers are agentifying their internal workflows and want our agentic solutions to orchestrate against them. Decide how and when to expose these externally, and shape broader strategies so multiple teams build coherently rather than in isolation.\nLead the developer SDKs. The SDK is the surface through which end users experience ASAPP. Own the roadmap and ensure investments stay aligned with the underlying platform.\nManage telephony and platform integrations — the connective tissue between our solution and customers’ CCaaS stacks. Triage inbound requests with a bias toward saying no cleanly and early; the approach for each integration pattern is defined and the goal is disciplined execution, not proliferation.\nOwn external documentation (docs.asapp.com) as part of the product. Define the structure, processes, and standards — working with the team to execute. Drive a docs-first approach where documentation ships with features, not after them.\n\nAcross all of these areas:
\n\nSet strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets.\nWork directly with customers and account teams to prioritize and sequence delivery\nMaintain ruthless prioritization: actively manage and prune the backlog; say no with clarity and evidence.\nEstablish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven.\n"},{"text":"Who You Are","content":"We evaluate candidates against a set of principles. These are not interview talking points — they describe how PMs are expected to operate here every day.
\n\nGrowth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive, not competitive. When a bet does not work, you extract the signal and move on.\nExtreme Ownership: You take responsibility to deliver. You do not wait to be asked — you identify the gap and close it. You are the PM; the outcome is yours.\nHigh-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer “what changed for the customer?” for everything on your roadmap.\nEffective Communication, Collaboration, and Trust: You influence without authority across engineering, design, sales, and customer success. You overcommunicate to keep stakeholders aligned. You know when to drive consensus and when to make a call.\nReal-Time Feedback: You give and receive feedback continuously. You do not save it for quarterly reviews. When something is wrong, you say so directly and constructively.\n"},{"text":"What You Will Need","content":"\n\n
5+ years of product management experience in enterprise B2B SaaS and native AI platforms.\nTechnical depth to engage credibly with engineers on API design, SDK architecture, integration patterns, and AI/ML tradeoffs — you are hands-on producing working prototypes and you need to understand production code.\nDemonstrated ability to own a complex, multi-surface product area with minimal oversight.\nExperience working directly with enterprise customers and delivery teams to translate pain into prioritized roadmap.\nComfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to.\nTrack record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting.\n\n"},{"text":"What We Would Like to See","content":"\nExpert with integration platform or developer experience products (API gateways, SDKs, MCP/A2A protocols, webhooks, OAuth flows)\nExperience with voice or telephony products, CCaaS platforms\nProven background in enterprise onboarding\nComfort navigating AI/ML systems — not just as a user but as someone who can reason about model behavior, latency tradeoffs, and accuracy/trust requirements\nPrior experience in a startup or fast-scaling environment where the role definition evolved as the company did\nExperience owning or meaningfully improving developer-facing documentation — API references, integration guides, and SDK docs\n"},{"text":"Benefits","content":"\n\n
Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance\n401k matching\nFitness and wellness stipend\nMobile phone reimbursement\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) and unlimited sick leave\n\n"}],"salaryRange":{"min":200000,"max":240000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"Compensation is a combination of salary and performance bonus
","salaryDescriptionPlain":"Compensation is a combination of salary and performance bonus\n","text":"Senior Technical Product Manager","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
This is not a coordination role. You will own the layer of ASAPP’s platform that connects GenerativeAgent to the real world — integrations, SDKs, agent interoperability, voice channels, and the developer experience that underpins all of it. These are load-bearing systems: if they do not work, customers cannot deploy our solution and deals do not close.
\n
You will set and execute the strategy for a product surface that spans API Connections (our integration hub), the developer SDKs, Agent-to-Agent (A2A) interoperability, MCP servers, workflows, and telephony integrations. You will work directly with engineering leads across these areas and will be the PM voice in conversations with customers, account teams, and executive stakeholders.
\n
The scope will evolve as our AI architecture evolves, so the strongest candidates will be comfortable shaping a moving target — and will bring the technical depth to anticipate what the right target is.
\n
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Remote
","categories":{"department":"Sales & Professional Services","location":"United States","team":"Sales","allLocations":["United States"]},"createdAt":1787947396267,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThe VP of Strategic Accounts is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos. \n","description":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
The VP of Strategic Accounts is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos.
\n
\n\n
\nSomeone who can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges
\n\n
\nSomeone excited to create raving fans out of early adopters, risk takers & visionaries
\n\n
\nMotivated by venturing into and believing in something to create a market that no one has invested in before
\n\n
\nAren’t afraid of driving transformational change; you thrive in the ambiguity of creating the playbook, where one may not yet have been written
\n\n
\nThrive in complex, multi-constituent large enterprise selling environments
\n\n
\nExcited about becoming an expert in understanding the application of AI, ML, and NLP to solving modern enterprise problems and want to represent a product that seeks to make people fundamentally better, not replace them
\n\n\n
\n\n
\nServe as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP
\n\n
\nAct as a liaison for the customer internally, advocating for optimization of our product and process continuously identify creative strategies to engage customers and generate incremental value
\n\n
\nDevelop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis
\n\n
\nWork closely with customers and channel partners to evangelize ASAPP and gain greater market adoption
\n\n
\nWork on critical projects that increase our effectiveness across the customer lifecycle, from early business development through the steady-state (e.g., effective messaging, commercial positioning, time to value, optimized operations)
\n\n
\nMeet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting
\n\n
\nDrive communication and collaboration among team members to win the business and maximize the full scope of the opportunity
\n\n
\nPartner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes
\n\n\n
\n\n
\n10+ years exp selling enterprise SaaS
\n\n
\n5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry
\n\n
\nExtreme curiosity with a bias towards consultative, solution-oriented selling
\n\n
\nPassionate about helping customers with transformative business outcomes and value
\n\n
\nSolid understanding of Customer Service/Experience industry
\n\n
\nTechnical proficiency with advanced software technologies (eg AI)
\n\n
\nHigh integrity and humility, leading to trust and credibility
\n\n
\nPersistent follow-through driven by care
\n\n
\nPositive attitude; finds ways to win and never quits
\n\n
\nTireless work ethic; operates with a sense of urgency at all times
\n\n
\nPresumptive closer
\n\n\n
\n\n
\nKnowledge of how to navigate a complex organization across all levels, including the C-suite, IT, and the primary decision-maker. You can effectively identify and empower an internal champion who speaks the company’s “language” and can help position ASAPP within the company.
\n\n
\nNot “just” a product salesperson - you prioritize relationships and open dialogue to identify and provide solutions to a customer's needs. You are hyper-focused on the customer rather than the product being sold.
\n\n
\nShowing up differently than a product vs. product seller - you do your research, ask the right questions, listen with the intent to meet the customer where they are & guide them to where they need to be
\n\n
\nKnowledge of which resources to bring in & use the full force of the business and all of its assets
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Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance\n401k matching\nFitness and wellness stipend\nMobile phone reimbursement\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) and unlimited sick leave\n\n"}],"salaryRange":{"min":185000,"max":210000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.
","salaryDescriptionPlain":"The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.\n","text":"VP, Strategic Accounts","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
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We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
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The VP of Strategic Accounts is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos.
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