[{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Remote\n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Remote
","categories":{"commitment":"Full-time","department":"Sales & Professional Services","location":"New York","team":"Sales","allLocations":["New York","Mountain View"]},"createdAt":1788461203260,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThe Account Executive is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos. \n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThe Account Executive is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos.
","id":"fe798f4c-76ea-44c4-ac24-4de18fb4931d","lists":[{"text":"The role is right for you if you are","content":"\n\nSomeone who can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges
\n\n\nSomeone excited to create raving fans out of early adopters, risk takers & visionaries
\n\n\nMotivated by venturing into and believing in something to create a market that no one has invested in before
\n\n\nAren’t afraid of driving transformational change; you thrive in the ambiguity of creating the playbook, where one may not yet have been written
\n\n\nThrive in complex, multi-constituent large enterprise selling environments
\n\n\nExcited about becoming an expert in understanding the application of AI, ML, and NLP to solving modern enterprise problems and want to represent a product that seeks to make people fundamentally better, not replace them
\n\n"},{"text":"What you'll do","content":"\n\nServe as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP
\n\n\nAct as a liaison for the customer internally, advocating for optimization of our product and process continuously identify creative strategies to engage customers and generate incremental value
\n\n\nDevelop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis
\n\n\nWork closely with customers and channel partners to evangelize ASAPP and gain greater market adoption
\n\n\nWork on critical projects that increase our effectiveness across the customer lifecycle, from early business development through the steady-state (e.g., effective messaging, commercial positioning, time to value, optimized operations)
\n\n\nMeet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting
\n\n\nDrive communication and collaboration among team members to win the business and maximize the full scope of the opportunity
\n\n\nPartner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes
\n\n"},{"text":"What you'll need","content":"\n
\n
\n
\n
\n
\n
\n\n
\n5-10+ years exp selling enterprise SaaS
\n\n
\n3-5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry
\n\n
\nExtreme curiosity with a bias towards consultative, solution-oriented selling
\n\n
\nPassionate about helping customers with transformative business outcomes and value
\n\n
\nSolid understanding of Customer Service/Experience industry
\n\n
\nTechnical proficiency with advanced software technologies (eg AI)
\n\n
\nHigh integrity and humility, leading to trust and credibility
\n\n
\nPersistent follow-through driven by care
\n\n
\nPositive attitude; finds ways to win and never quits
\n\n
\nTireless work ethic; operates with a sense of urgency at all times
\n\n
\nPresumptive closer
\n\n\n
\n
\n
\n
\n
\n
\n
"},{"text":"What we'd like to see","content":"\n\n
\nKnowledge of how to navigate a complex organization across all levels, including the C-suite, IT, and the primary decision-maker. You can effectively identify and empower an internal champion who speaks the company’s “language” and can help position ASAPP within the company.
\n\n
\nNot “just” a product salesperson - you prioritize relationships and open dialogue to identify and provide solutions to a customer's needs. You are hyper-focused on the customer rather than the product being sold.
\n\n
\nShowing up differently than a product vs. product seller - you do your research, ask the right questions, listen with the intent to meet the customer where they are & guide them to where they need to be
\n\n
\nKnowledge of which resources to bring in & use the full force of the business and all of its assets
\n\n\n
\n\n
Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance\n401k matching\nFitness and wellness stipend\nMobile phone reimbursement\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) and sick leave\n\n"}],"salaryRange":{"min":110000,"max":125000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.
","salaryDescriptionPlain":"The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.\n","text":"Account Executive","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThe Account Executive is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThe Account Executive is an individual contributor role that will be responsible for managing our growing business across a national territory but will have the opportunity to work on various initiatives. We are seeking an experienced, innovative sales professional to push the boundaries of AI and CX performance. Engage in growing existing customers and bringing in new logos. \n","hostedUrl":"https://jobs.lever.co/asapp-2/fe798f4c-76ea-44c4-ac24-4de18fb4931d","applyUrl":"https://jobs.lever.co/asapp-2/fe798f4c-76ea-44c4-ac24-4de18fb4931d/apply"},{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote\n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote
","categories":{"commitment":"Full-time","department":"Customer Experience","location":"Argentina","team":"Customer Success","allLocations":["Argentina"]},"createdAt":1791472778048,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nWe are looking for a Business Insights Analyst to join our growing Strategy & Insights Team to help shape the future of customer experiences powered by Generative AI. As a key member of ASAPP's Customer Growth organization, you will partner with Customer Success, Engineering, and Product teams to deliver strategic insights and maximize the value that the world's largest brands derive from our platform. Your analysis will directly influence how customers interact with leading brands, while your recommendations will help guide the direction of our evolving AI products.\nIn this role, you will analyze large-scale Generative AI deployments, draw insights from conversational data to uncover and communicate growth opportunities, and craft compelling narratives around performance and impact. \nThe ideal candidate is detail-oriented, analytically minded, has a strong grasp of customer behavior, and a track record of translating data-driven insights into actionable recommendations.\nWe’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.\n \n","description":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
We are looking for a Business Insights Analyst to join our growing Strategy & Insights Team to help shape the future of customer experiences powered by Generative AI. As a key member of ASAPP's Customer Growth organization, you will partner with Customer Success, Engineering, and Product teams to deliver strategic insights and maximize the value that the world's largest brands derive from our platform. Your analysis will directly influence how customers interact with leading brands, while your recommendations will help guide the direction of our evolving AI products.
\n
In this role, you will analyze large-scale Generative AI deployments, draw insights from conversational data to uncover and communicate growth opportunities, and craft compelling narratives around performance and impact.
\n
The ideal candidate is detail-oriented, analytically minded, has a strong grasp of customer behavior, and a track record of translating data-driven insights into actionable recommendations.
\n
We’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.
\n
\n
\n\n
Thrive at the intersection of data analysis and strategic thinking\nEnjoy turning complex data into clear, actionable business recommendations\nCommunicate clearly with both technical and non-technical audiences\nAre organized and able to manage multiple priorities at once\nAre skilled at uncovering patterns in large, complex datasets\nWant to build a foundation in strategy and analytics\nAre curious, adaptable, and eager to learn about new technologies and industries\n\n"},{"text":"What you'll do","content":"\nSupport Customer Success and Strategy teams with client requests beyond standard deliverables, strengthening the client partnership\nHandle ad-hoc requests from internal and external stakeholders based on priority\nDevelop analytical insights that measure client performance across key inputs such as performance metrics and customer experience\nCollaborate with Customer Success Managers to shape account strategy, create forecasts, and quantify impact of technology\nIdentify creative new ways to analyze data at scale\n"},{"text":"What you'll need","content":"\nBachelor's degree in Business, Economics, Data Science, Mathematics, Computer Science, Statistics, or related field; or equivalent work experience\n2+ years of experience in consulting, business intelligence, data analytics, or a similar role\nDemonstrated experience connecting data analysis to business drivers\nExposure to client or stakeholder communication\nAbility to manage and prioritize across competing requirements\nStrong SQL skills, including the ability to write new queries and interpret existing queries\nProficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to cross-functional audiences\nStrong written and verbal communication skills\n"},{"text":"What we'd like to see","content":"\nExperience with data visualization or analytics tools\nExperience leveraging large language models for analytics purposes\nSpecific experience analyzing customer behavior\n"},{"text":"Benefits","content":"\n\n
Competitive compensation\nStock options\nHealthcare for the family group\nMac equipment\nUSD 150 per month in flexible benefits\n3 weeks of vacation\nEnglish lessons\n\n"}],"text":"Business Insights Analyst","country":"AR","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
We are looking for a Business Insights Analyst to join our growing Strategy & Insights Team to help shape the future of customer experiences powered by Generative AI. As a key member of ASAPP's Customer Growth organization, you will partner with Customer Success, Engineering, and Product teams to deliver strategic insights and maximize the value that the world's largest brands derive from our platform. Your analysis will directly influence how customers interact with leading brands, while your recommendations will help guide the direction of our evolving AI products.
\n
In this role, you will analyze large-scale Generative AI deployments, draw insights from conversational data to uncover and communicate growth opportunities, and craft compelling narratives around performance and impact.
\n
The ideal candidate is detail-oriented, analytically minded, has a strong grasp of customer behavior, and a track record of translating data-driven insights into actionable recommendations.
\n
We’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.
\n
\n
\n
Strategy and portfolio
\n\n
\nSet product direction: Define the vision and priorities for the ASAPP portfolio. Make clear choices about where we can create durable differentiation and translate customer, market, and technology shifts into a focused roadmap.
\n\n
\nTurn technology into products: Partner with Research, Engineering, Delivery, and Security to convert advances in AI into products that are intuitive, reliable, and commercially valuable to customers.
\n\n
\nProductize customer needs: Work directly with customers to understand their most important problems, find the patterns that repeat across enterprises, and convert those patterns into reusable product and platform capability.
\n\n\n
Ownership and quality
\n\n
\nOwn products end to end: Lead products from incubation and early product-market fit through production deployment, adoption, expansion, and scale. Establish clear ownership, success metrics, and accountability across the portfolio.
\n\n
\nDeliver customer outcomes: Make sure customers can deploy ASAPP’s GenerativeAgent and reach measurable value. Hold the bar on reliability, integrations, usability, configurability, adoption, speed to value, and business results.
\n\n
\nDecide from production data: Stay close to how products and capabilities actually behave in production. Use telemetry, customer feedback, operational data, and business metrics to find issues, improve quality, and set investment priorities.
\n\n
\nHold the AI quality bar: Set a high standard for AI quality, evaluation, safety, reliability, latency, and observability. Partner with technical teams on the tradeoffs between speed, quality, cost, and scale.
\n\n
\nFocus and execute: Establish clear priorities and make the hard tradeoffs. Say no when it is warranted, concentrate teams on what matters most, and partner with Engineering to ship with urgency, stability, and technical excellence.
\n\n\n
Organization and market
\n\n
\nShape how we sell and deploy: Work with Sales, Marketing, Customer Success, and Delivery to refine positioning, packaging, segmentation, and product strategy based on what customers actually buy, deploy, adopt, and expand.
\n\n
\nLead across functions: Build trust across Research, Engineering, GTM, Delivery, and company leadership, and align the organization around product priorities and customer outcomes.
\n\n
\nBuild the team: Recruit, develop, and retain outstanding Product and Design talent. Build an organization with strong leaders, clear accountability, and excellent judgment, while staying personally engaged in the decisions that matter.
\n\n\n
\n\n
\nEnterprise AI product experience: Significant experience building and scaling AI products that enterprise customers run in production. Strong familiarity with modern generative AI, agentic systems, and workflows powered by AI.
\n\n
\nTechnical product depth: Able to engage meaningfully with researchers and engineers on AI systems, orchestration, knowledge and retrieval, evaluation, safety, latency, reliability, data, and platform architecture. You do not need to be a researcher, but you cannot outsource technical product judgment.
\n\n
\nBuilder mentality: A record of personally building products through ambiguity, finding product-market fit, and scaling from there, rather than inheriting mature products or businesses.
\n\n
\nEnterprise product judgment: Experience in complex B2B environments with deep integrations, many stakeholders, demanding production requirements, and deployments that run for years.
\n\n
\nCustomer and commercial instinct: Comfortable with senior enterprise customers, and able to tell the difference between what one customer asks for and what the broader market will repeatedly value, buy, and deploy.
\n\n
\nProductization ability: Demonstrated ability to find the common pattern across customer needs and turn it into a scalable product or platform capability.
\n\n
\nOperating rigor: Strong prioritization, metrics orientation, and accountability. Comfortable making difficult tradeoffs and focusing teams on a small number of important outcomes.
\n\n
\nLeadership: Proven ability to attract, develop, and lead exceptional Product and Design talent while remaining personally engaged in important product decisions.
\n\n
\nEntrepreneurial spirit: Thrives in constant change, limited structure, rapid learning, and evolving product market fit.
\n\n
\nRelationship builder: Can build trust across Research, Engineering, Sales, Delivery, and the executive team, and bring those groups together around clear product choices.
\n\n\n
\n\n
\nEnterprise customer experience, contact center, or communications products.
\n\n
\nVoice AI, conversational AI, or AI systems that operate in real time.
\n\n
\nDeveloper platforms, extensible enterprise platforms, or complex enterprise workflow products.
\n\n
\nWorking closely with AI research teams and bringing research advances into production.
\n\n
\nTechnology partnerships and ecosystem integrations.
\n\n\n
\n
Compensation is a combination of salary and performance bonus
\n
\n
Separately, you will also receive an equity grant
\n
\n
Benefits include:
\n
\n
Competitive compensation with stock options
\n
Comprehensive medical, vision, and dental insurance
\n
401k matching
\n
Fitness and wellness stipend
\n
Mental well-being benefits
\n
Professional learning and development stipend
\n
Parental leave, including adoptive and foster parents
\n
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
\n
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Hybrid
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP’s AI Engineering team is seeking an enterprising, talented and curious machine learning engineer.
The AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.
We're looking for a Lead Machine Learning Engineer to own and grow the evaluation platform that measures quality, safety, and performance across ASAPP's agentic AI systems- the infrastructure that tells us, with confidence, whether a model or agent change is actually an improvement before it reaches customers.
This a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.
","id":"3ad3aa9f-07d7-4af3-9997-fe3d1ae2f5c8","lists":[{"text":"What you'll do","content":"\n\n
\nHelp develop the technical roadmap and architecture for the evaluation platform, from offline benchmarking to online/production monitoring of agentic and LLM-based systems.
\n\n
\nDesign eval methodologies appropriate to different stages of the pipeline: golden/regression test sets, human-in-the-loop review workflows, LLM-as-judge approaches, and automated metrics for task success, safety, and hallucinations.
\n\n
\nBuild the data infrastructure evaluation depends on: annotation and labeling pipelines, dataset versioning, data quality checks, and tooling that lets researchers and product teams run and interpret experiments without needing platform team help.
\n\n
\nPartner closely with Research, Product, and Platform teams to productize experiments into robust AI solutions
\n\n
\nRepresent the eval platform to stakeholders outside the immediate team- set expectations on what \"good\" looks like for a model/agent release, and report on platform health and coverage.
\n\n
\nStay current with advancements in ML, NLP, voice, and LLM systems, and contribute actively to technical discussions across teams.
\n\n
\nMentor and support other engineers through design reviews, feedback, and knowledge sharing.
\n\n\n
\n\n
\nDeep, hands-on experience building and operating evaluation systems for modern ML/LLM/agentic systems- not just consuming existing eval tools.
\n\n
\nDemonstrated experience leading the technical direction of a project or small team: setting architecture, driving design reviews, and being accountable for a system's long-term health (not just shipping features).
\n\n
\nStrong architectural skills, with proven experience designing complex, data-intensive software systems and production experience with Python, AWS, Kubernetes, and/or Docker.
\n\n
\nExperience designing data pipelines for ML evaluation- labeling/annotation workflows, dataset versioning and quality control, and reproducible benchmarking.
\n\n
\nA Bachelor’s Degree in CS or other related fields
\n\n
\nDemonstrated technical mentorship of junior and mid-level engineers, driving adoption of best practices and architectural alignment for scalability and extensibility.
\n\n
\nDesire to learn, teach, and collaborate closely with cross-functional peers.
\n\n\n
\n\n
\nExperience building and evaluating agentic systems at scale.
\n\n
\nExperience with voice/audio quality evaluations.
\n\n
\nProduction experience with LLM-centric services (e.g., inference, orchestration, evaluation, monitoring)
\n\n
\nFamiliarity with large-scale ML experimentation, benchmarking, or simulation frameworks.
\n\n
\nExperience with conversational/customer-support AI domains (e.g., containment rate, conversation quality, goal completion).
\n\n
\nKnowledge of techniques for optimizing model architectures for faster inference.
\n\n
\nExperience with AWS, CI/CD, Kafka, Athena
\n\n\n
\n
Compensation package also includes a performance bonus on top of the listed salary range
\n
\n
Separately, we also offer a compelling equity grant comprised of stock options
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP’s AI Engineering team is seeking an enterprising, talented and curious machine learning engineer.
The AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.
We're looking for a Lead Machine Learning Engineer to own and grow the evaluation platform that measures quality, safety, and performance across ASAPP's agentic AI systems- the infrastructure that tells us, with confidence, whether a model or agent change is actually an improvement before it reaches customers.
This a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. ASAPP’s AI Engineering team is seeking an enterprising, talented and curious machine learning engineer.\n \nThe AI Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy them in a production setting designed to serve our customers at scale. We are looking for a Machine Learning Engineer to help build and evaluate the core intelligence behind our agentic AI systems. This role will play a key part in designing and owning evaluation frameworks that ensure quality, safety, and performance across complex agentic systems.\n\nWe're looking for a Lead Machine Learning Engineer to own and grow the evaluation platform that measures quality, safety, and performance across ASAPP's agentic AI systems- the infrastructure that tells us, with confidence, whether a model or agent change is actually an improvement before it reaches customers.\n\nThis a hybrid role with 10-12 days of in-office presence per month to balance flexibility with collaboration.\n","hostedUrl":"https://jobs.lever.co/asapp-2/3ad3aa9f-07d7-4af3-9997-fe3d1ae2f5c8","applyUrl":"https://jobs.lever.co/asapp-2/3ad3aa9f-07d7-4af3-9997-fe3d1ae2f5c8/apply"},{"additionalPlain":"Competitive compensation with stock options\nComprehensive medical, vision, and dental insurance \n401k matching\nFitness and wellness stipend\nMental well-being benefits\nProfessional learning and development stipend\nParental leave, including adoptive and foster parents\n3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty\n \nASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid\n","additional":"\n
Competitive compensation with stock options
\n
Comprehensive medical, vision, and dental insurance
\n
401k matching
\n
Fitness and wellness stipend
\n
Mental well-being benefits
\n
Professional learning and development stipend
\n
Parental leave, including adoptive and foster parents
\n
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty
\n
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience, faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\nWe're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. This role is hybrid, based out of either our New York City or Mountain View office, and candidates should be comfortable coming in two to three days a week. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk. This is more than a job, it's a journey.
\nWe are seeking a Manager of AI Project Management to join our Delivery organization. In this role you will manage customer-facing software and AI delivery projects from initiation through closure, coordinating across technical and business teams to ensure clear communication, predictable execution, and a high-quality customer experience. You will play a central role in driving delivery discipline across our most strategic enterprise engagements. This is a player-coach role, meaning you are equally comfortable rolling up your sleeves on the work itself as you are mentoring and elevating the people around you.
\n
","id":"6174fba3-beb9-41ff-a10a-60f01ac0c874","lists":[{"text":"What you'll do","content":"\n
Manage software and AI delivery projects end to end, ensuring alignment with scope, timelines, and customer expectations across the full project lifecycle.
\n
Build and maintain project plans, schedules, and core delivery documentation to support transparency and accountability across teams.
\n
Communicate project status, risks, and dependencies clearly to enterprise customers and internal stakeholders, including executive leadership.
\n
Coordinate cross-functional teams spanning Solutions Engineering, Product, and Customer Success through each phase of delivery.
\n
Support escalation handling with professionalism and timely follow-through, serving as a steady point of contact for customers navigating complex deployments.
\n
Contribute to PMO best-practice development and continuous improvement efforts as our delivery organization scales.
\n
Adjust project plans proactively in response to changing priorities, customer needs, or evolving product capabilities.
\n
\n
5+ years managing customer-facing software or SaaS delivery projects, with a track record of successful enterprise-scale engagements
\n
Experience delivering projects across Agile, Waterfall, or hybrid methodologies in technical or AI-adjacent environments
\n
Strong problem-solving and risk-management abilities, with a bias toward proactive communication over reactive escalation
\n
Effective stakeholder engagement skills, with demonstrated ability to operate across both technical and executive audiences
\n
A player-coach mindset, with the ability to lead by example, stay close to the work, and develop the people around you
\n
PMP certification preferred
\n
\n
Experience managing conversational AI, LLM, or NLU delivery projects in a customer-facing context
\n
Ability to assess AI use cases at a foundational level and support evaluation of data readiness and model performance considerations
\n
Familiarity with prompt engineering concepts, AI governance basics, and guardrails as they relate to enterprise deployments
\n
Experience helping customers set realistic expectations across AI and generative AI implementations
\n
Comfort identifying and tracking AI-specific risks including data quality issues, model behavior, and hallucination-related considerations
\n
Active use of AI tools in daily work for automation, analysis, or documentation
\n
\n
Compensation package also includes a performance bonus on top of the listed salary range
\n
\n
Separately, we also offer a compelling equity grant comprised of stock options
\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience, faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\nWe're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. This role is hybrid, based out of either our New York City or Mountain View office, and candidates should be comfortable coming in two to three days a week. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk. This is more than a job, it's a journey.
\nWe are seeking a Manager of AI Project Management to join our Delivery organization. In this role you will manage customer-facing software and AI delivery projects from initiation through closure, coordinating across technical and business teams to ensure clear communication, predictable execution, and a high-quality customer experience. You will play a central role in driving delivery discipline across our most strategic enterprise engagements. This is a player-coach role, meaning you are equally comfortable rolling up your sleeves on the work itself as you are mentoring and elevating the people around you.
\n
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience, faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.\nWe're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. This role is hybrid, based out of either our New York City or Mountain View office, and candidates should be comfortable coming in two to three days a week. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk. This is more than a job, it's a journey.\nWe are seeking a Manager of AI Project Management to join our Delivery organization. In this role you will manage customer-facing software and AI delivery projects from initiation through closure, coordinating across technical and business teams to ensure clear communication, predictable execution, and a high-quality customer experience. You will play a central role in driving delivery discipline across our most strategic enterprise engagements. This is a player-coach role, meaning you are equally comfortable rolling up your sleeves on the work itself as you are mentoring and elevating the people around you.\n\n\n","hostedUrl":"https://jobs.lever.co/asapp-2/6174fba3-beb9-41ff-a10a-60f01ac0c874","applyUrl":"https://jobs.lever.co/asapp-2/6174fba3-beb9-41ff-a10a-60f01ac0c874/apply"},{"additionalPlain":"","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Remote
","categories":{"commitment":"Full-time","department":"Sales & Professional Services","location":"New York","team":"Sales","allLocations":["New York","Mountain View"]},"createdAt":1792695448376,"descriptionPlain":"","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience, faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\n
We're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. This role can be hybrid or remote. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk. This is more than a job, it's a journey.
\n\n
ASAPP is seeking a Partnership Manager to build and execute our channel partnership motion, with direct accountability for pipeline and revenue sourced through strategic partners. The Partnerships team is a core part of ASAPP’s growth strategy and complements our Sales and Delivery teams.
\n
This role reports to the VP of Partnerships. The Partnership Manager will manage day-to-day relationships with existing partners, recruit new partners, and work across teams to enable co-selling and delivery. The role is hands-on and focused on turning partner engagement into closed business.
\n
ASAPP’s first priority is technology partners, whose platforms and products we integrate with and sell alongside. We also work with technology resellers, business process outsourcers, and consulting and advisory firms.
\n
\n\n
\nForecast, manage, and help close partner-sourced pipeline and revenue
\n\n
\nDevelop and execute channel plans that deliver measurable pipeline and revenue, starting with technology partners
\n\n
\nSource, recruit, vet, and negotiate with new strategic partners
\n\n
\nCo-sell with ASAPP account executives and partner field teams on named opportunities
\n\n
\nOwn partner onboarding and enablement, including playbooks, training, certification programs, and joint marketing materials
\n\n
\nWork with Product and Engineering to support integrations and technical alignment with partners
\n\n
\nTranslate ASAPP’s technical capabilities into partner value propositions that align with company objectives and sales priorities
\n\n
\nTrack KPIs for partner performance and program effectiveness, and represent ASAPP at partner meetings, industry events, and conferences
\n\n\n
\n\n
\n6-10 years in B2B SaaS within Enterprise and/or Contact Center environments (AI/ML experience preferred)
\n\n
\nProven success driving revenue through technology alliances, ISV partnerships, or ecosystem partnerships
\n\n
\nExperience working with integrators, consultancies, resellers, business process outsourcers, or marketplace partners
\n\n
\nExperience working directly on or alongside quota-carrying sales teams, with direct sales or Account Executive experience strongly preferred
\n\n
\nAbility to independently drive deals from sourcing through close
\n\n
\nEffective negotiation skills with an understanding of legal and compliance considerations
\n\n
\nAbility to communicate credibly with both technical and business stakeholders
\n\n
\nCollaborative approach with Engineering, Product, Finance, Marketing, and Sales
\n\n
\nComfort operating in fast-moving environments with changing product capabilities
\n\n
\nExperience with CRM/PRM tools and pipeline management preferred
\n\n\n
The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions on top of the listed salary range, and eligible to participate in ASAPP's equity plan.
","salaryDescriptionPlain":"The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions on top of the listed salary range, and eligible to participate in ASAPP's equity plan. \n","text":"Partnership Manager","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience, faster than anyone else. To achieve that, we're guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\n
We're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it's Day We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. This role can be hybrid or remote. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we'd love to talk. This is more than a job, it's a journey.
\n\n
ASAPP is seeking a Partnership Manager to build and execute our channel partnership motion, with direct accountability for pipeline and revenue sourced through strategic partners. The Partnerships team is a core part of ASAPP’s growth strategy and complements our Sales and Delivery teams.
\n
This role reports to the VP of Partnerships. The Partnership Manager will manage day-to-day relationships with existing partners, recruit new partners, and work across teams to enable co-selling and delivery. The role is hands-on and focused on turning partner engagement into closed business.
\n
ASAPP’s first priority is technology partners, whose platforms and products we integrate with and sell alongside. We also work with technology resellers, business process outsourcers, and consulting and advisory firms.
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
","categories":{"commitment":"Full-time","department":"Sales & Professional Services","location":"New York","team":"Solutions Engineering","allLocations":["New York","Mountain View"]},"createdAt":1793203985714,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. We are guided by principles that shape how we think, build, and execute, including deep customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in small, highly skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.\n \nWe’re building a globally diverse team of technologists and problem solvers who thrive in fast-paced environments, value collaboration, and approach every challenge with a Day 1 mindset. With hubs in New York City, Mountain View, Latin America, and India. If you’re driven by continuous learning, rapid iteration, and the challenge of building in a high-growth startup, this is more than a role—it’s a journey.\n\nWe are seeking a Principal AI Architect to be the senior technical voice our enterprise customers turn to as they plan how AI fits into their customer experience. You will spend most of your time with customer technology leaders, helping them shape a practical, forward-looking path on ASAPP's platform. The rest of your time you'll spend inside our Delivery, Research, and Engineering teams, staying close to what we're building and what's working in production, and sharing that knowledge with our Customer-facing technology teams.\n","description":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. We are guided by principles that shape how we think, build, and execute, including deep customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in small, highly skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\n
\n
We’re building a globally diverse team of technologists and problem solvers who thrive in fast-paced environments, value collaboration, and approach every challenge with a Day 1 mindset. With hubs in New York City, Mountain View, Latin America, and India. If you’re driven by continuous learning, rapid iteration, and the challenge of building in a high-growth startup, this is more than a role—it’s a journey.
We are seeking a Principal AI Architect to be the senior technical voice our enterprise customers turn to as they plan how AI fits into their customer experience. You will spend most of your time with customer technology leaders, helping them shape a practical, forward-looking path on ASAPP's platform. The rest of your time you'll spend inside our Delivery, Research, and Engineering teams, staying close to what we're building and what's working in production, and sharing that knowledge with our Customer-facing technology teams.
\n
\n\n
\nServe as a trusted technical advisor to CTOs, CIOs, heads of CX technology, and enterprise architects at strategic prospects and customers.
\n\n
\nBring a clear point of view on where conversational and agentic AI is heading, and help customers decide what to adopt now, what to plan for, and what to skip.
\n\n
\nLead executive briefings, architecture discussions, and workshops alongside our account and solutions teams.
\n\n
\nShape and qualify custom requests, favoring solutions that become reusable product capabilities, and partner with Product and Delivery before making commitments.
\n\n
\nStart with a structured onboarding rotation through our Delivery, Research, and Engineering teams, so you build hands-on knowledge of our platform and how we deploy it before taking on full account coverage.
\n\n
\nEmbed regularly with Delivery, Research, and Engineering, and turn what you learn into concise guidance that helps our Solution Engineers, and related technical field teams.
\n\n
\nBring customer needs back to Product and Engineering as clear, prioritized input.
\n\n
\nRepresent ASAPP externally through content, talks, and industry conversations.
\n\n\n
\n\n
\n10+ years in enterprise technology, including 5+ years as a principal or lead architect, solutions leader, engineering director, or applied AI/ML lead.
\n\n
\nHands-on experience with LLMs, prompt engineering, and LLM application architecture; familiarity with conversational AI and speech.
\n\n
\nA track record of owning technical outcomes on complex enterprise programs.
\n\n
\nExcellent executive presence and communication, with the ability to explain technical ideas to both business and engineering audiences.
\n\n
\nGood judgment about scope, including the confidence to tell a customer \"not yet.\"
\n\n
\nA track record of publishing or presenting on applied AI, such as LinkedIn posts, a blog, a YouTube channel, or conference talks. A large following isn't required, but we're looking for someone who already shares what they learn publicly.
\n\n\n
\n\n
\nContact center tech, CCaaS, or CX technology experience.
\n\n
\nExperience in a field CTO, office-of-the-CTO, or principal architect role at an AI, cloud, or data platform company.
\n\n
\nDepth in one or more industries such as travel and hospitality, financial services, telecommunications, or insurance.
\n\n\n
The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law.
","salaryDescriptionPlain":"The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law.\n","text":"Principal AI Architect","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. We are guided by principles that shape how we think, build, and execute, including deep customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in small, highly skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
\n
\n
We’re building a globally diverse team of technologists and problem solvers who thrive in fast-paced environments, value collaboration, and approach every challenge with a Day 1 mindset. With hubs in New York City, Mountain View, Latin America, and India. If you’re driven by continuous learning, rapid iteration, and the challenge of building in a high-growth startup, this is more than a role—it’s a journey.
We are seeking a Principal AI Architect to be the senior technical voice our enterprise customers turn to as they plan how AI fits into their customer experience. You will spend most of your time with customer technology leaders, helping them shape a practical, forward-looking path on ASAPP's platform. The rest of your time you'll spend inside our Delivery, Research, and Engineering teams, staying close to what we're building and what's working in production, and sharing that knowledge with our Customer-facing technology teams.
\n
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote
","categories":{"commitment":"Full-time","department":"Product","location":"Argentina","team":"Product Management","allLocations":["Argentina"]},"createdAt":1784051763296,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nYou will own the surface where humans and AI work together to serve customers — the messaging platform, the Virtual Agent and the channels it runs on, and the AI Services that make every human agent faster and every automated conversation better. This is one of the largest product surfaces at ASAPP, and it is where the promise of AI-native customer experience is proven or lost.\nYou will set and execute the strategy for a product surface that spans the Messaging Platform, Virtual Agent, the messaging and voice channels (Web, iOS, Android, Apple Messages for Business, RCS etc), and the AI Services that sit underneath them — AI-assisted human augmentation tools. You will become the go-to expert on this domain, internally and externally, and will be the PM voice in conversations with customers, account teams, and executive stakeholders.\nThe scope will evolve as our AI architecture evolves — as automation absorbs more of the conversation and the line between human and AI work keeps moving. The strongest candidates will be comfortable shaping a moving target, and will bring the technical and customer depth to anticipate what the right target is as AI develops in the space.\nWe’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.\n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nYou will own the surface where humans and AI work together to serve customers — the messaging platform, the Virtual Agent and the channels it runs on, and the AI Services that make every human agent faster and every automated conversation better. This is one of the largest product surfaces at ASAPP, and it is where the promise of AI-native customer experience is proven or lost.
\nYou will set and execute the strategy for a product surface that spans the Messaging Platform, Virtual Agent, the messaging and voice channels (Web, iOS, Android, Apple Messages for Business, RCS etc), and the AI Services that sit underneath them — AI-assisted human augmentation tools. You will become the go-to expert on this domain, internally and externally, and will be the PM voice in conversations with customers, account teams, and executive stakeholders.
\nThe scope will evolve as our AI architecture evolves — as automation absorbs more of the conversation and the line between human and AI work keeps moving. The strongest candidates will be comfortable shaping a moving target, and will bring the technical and customer depth to anticipate what the right target is as AI develops in the space.
\nWe’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.
","id":"186188dd-2a70-4116-bf66-f99e95c3f38c","lists":[{"text":"What You Will Do","content":"You will own a set of interconnected product areas and be accountable for their strategy, roadmap, and outcomes. Below is what that looks like concretely.
\n\nOwn the Messaging Platform — the application where live agents handle concurrent conversations, access customer context and knowledge, and collaborate with AI. Own the roadmap for agent productivity and the human side of every AI-assisted interaction.\nDefine and execute the Virtual Agent and channels roadmap. Own how customers deploy automated conversations across Web, mobile SDKs, Apple Messages for Business, WhatsApp, RCS and voice, and how those channels stay coherent as the platform grows.\nLead the AI Services that power the surface — such as automatic conversation summary, voice-to-text transcription and AI-augmented response generation. Own how these services improve agent handle time, quality, and compliance, and decide where to invest as model capabilities change. Reason directly about accuracy, latency, and trust tradeoffs rather than treating them as engineering-only concerns.\nBe the go-to expert on Human + AI collaboration. Represent this surface to customers and account teams, translate their pain into a prioritized roadmap, and be the internal source of truth on how these products work and where they are going.\nOwn the external documentation for this surface as part of the product. Drive a docs-first approach where documentation ships with features, not after them.\n\nAcross all of these areas:
\n\nSet strategy and own the roadmap — balancing active customer commitments, tech debt, and platform bets.\nWork directly with customers and account teams to prioritize and sequence delivery.\nMaintain ruthless prioritization: actively manage customer asks with product evolution bets; say no with clarity and evidence.\nEstablish metrics and telemetry for each product area so outcomes are measurable and decisions are data-driven. You can answer “why?” for everything on your roadmap.\n"},{"text":"Who You Are","content":"\n\n
Rapid, Practical Learning: You can drop into an unfamiliar domain and get to working expertise fast, teaching yourself what you need rather than waiting to be onboarded. You pair that with a practical approach to innovation — you know the difference between a novel idea and a useful one, and you ship the version that moves the business rather than the version that is merely clever.\nExtreme Ownership: You take responsibility to deliver. You do not wait to be asked — you identify the gap and close it. You are the final owner; the outcome is yours.\nHigh-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer “what changed for the customer?” for everything on your roadmap.\nEffective Communication, Collaboration, and Trust: You influence without authority across engineering, design, sales, and customer success. You overcommunicate to keep stakeholders aligned. You know when to drive consensus and when to make a call. You are highly organized to keep everyone aligned.\nReal-Time Feedback: You give and receive feedback continuously. You do not save it for quarterly reviews. When something is wrong, you say so directly and constructively.\n\n"},{"text":"What You Will Need","content":"\n\n
5+ years of product management experience ideally in enterprise B2B SaaS and/or native AI platforms.\nTechnical depth to engage credibly with engineers on model behavior, conversation design, channel architecture, and AI/ML tradeoffs — you can reason about accuracy, latency, and trust requirements, not just consume them.\nDemonstrated ability to own a complex, multi-surface product area with minimal oversight.\nExperience working directly with enterprise customers and delivery teams to translate pain into a prioritized roadmap.\nComfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to.\nTrack record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting.\n\n"},{"text":"What We Would Like to See","content":"\n\n
Experience with human AI workflows or platforms and bonus points for products that are agent-facing or contact center products — agent desktops, workforce productivity tooling, or conversational AI platforms.\nExperience with AI-powered productivity features and a point of view on where they create real operating leverage.\nExperience with channels, CCaaS platforms, and multi-channel deployments.\nComfort navigating AI/ML systems — not just as a user but as someone who can reason about model behavior, latency tradeoffs, and accuracy/trust requirements.\nPrior experience in a startup or fast-scaling environment where the role definition evolved as the company did. Experience owning a product end-to-end.\nComfortable approaching product development, ideation and management in a AI native workflow approach\n\n"},{"text":"Benefits","content":"\nCompetitive compensation\nStock options\nHealthcare for the family group\nMac equipment\nUSD 150 per month in flexible benefits\n3 weeks of vacation\nEnglish lessons\n"}],"text":"Product Manager, Messaging Platform & AI Services","country":"AR","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nYou will own the surface where humans and AI work together to serve customers — the messaging platform, the Virtual Agent and the channels it runs on, and the AI Services that make every human agent faster and every automated conversation better. This is one of the largest product surfaces at ASAPP, and it is where the promise of AI-native customer experience is proven or lost.
\nYou will set and execute the strategy for a product surface that spans the Messaging Platform, Virtual Agent, the messaging and voice channels (Web, iOS, Android, Apple Messages for Business, RCS etc), and the AI Services that sit underneath them — AI-assisted human augmentation tools. You will become the go-to expert on this domain, internally and externally, and will be the PM voice in conversations with customers, account teams, and executive stakeholders.
\nThe scope will evolve as our AI architecture evolves — as automation absorbs more of the conversation and the line between human and AI work keeps moving. The strongest candidates will be comfortable shaping a moving target, and will bring the technical and customer depth to anticipate what the right target is as AI develops in the space.
\nWe’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nYou will own the surface where humans and AI work together to serve customers — the messaging platform, the Virtual Agent and the channels it runs on, and the AI Services that make every human agent faster and every automated conversation better. This is one of the largest product surfaces at ASAPP, and it is where the promise of AI-native customer experience is proven or lost.\nYou will set and execute the strategy for a product surface that spans the Messaging Platform, Virtual Agent, the messaging and voice channels (Web, iOS, Android, Apple Messages for Business, RCS etc), and the AI Services that sit underneath them — AI-assisted human augmentation tools. You will become the go-to expert on this domain, internally and externally, and will be the PM voice in conversations with customers, account teams, and executive stakeholders.\nThe scope will evolve as our AI architecture evolves — as automation absorbs more of the conversation and the line between human and AI work keeps moving. The strongest candidates will be comfortable shaping a moving target, and will bring the technical and customer depth to anticipate what the right target is as AI develops in the space.\nWe’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.\n","hostedUrl":"https://jobs.lever.co/asapp-2/186188dd-2a70-4116-bf66-f99e95c3f38c","applyUrl":"https://jobs.lever.co/asapp-2/186188dd-2a70-4116-bf66-f99e95c3f38c/apply"},{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote\n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote
","categories":{"commitment":"Full-time","department":"Product","location":"Argentina","team":"Product Management","allLocations":["Argentina"]},"createdAt":1784051137193,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThis is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable — the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product.\nWe’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.\n","description":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThis is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable — the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product.
\nWe’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.
","id":"5f35e3f9-7885-4aad-9b0a-4b19740999f3","lists":[{"text":"What You Will Do","content":"\nDrive the roadmap for customer-facing dashboards and analytics. Lead product for surfaces like the Supervisor homepage and dashboards, that let supervisors break down GA performance by custom questions, quality signals, containment, escalation, and resolution metrics. Balance depth for power users with clarity for first-time users.\nBuild the value realization story. Translate raw platform data into the metrics that prove ROI — containment, escalation rate, verified resolution rate, ASAPP Score, CSAT — and partner with Sales, Customer Success, and Analytics to package these into narratives customers can bring to their own leadership.\nOwn exportable data feeds and real-time data APIs. Design and manage the feeds and APIs that let customers pull ASAPP data into their own BI stacks and data warehouses. Treat schema changes, naming, and versioning as customer commitments, not implementation details.\nOwn the data strategy layer. Define how events and metrics are structured and named across the platform, so that data is consistent, well-governed, and built to scale as new use cases (voice, new verticals, new GA capabilities) come online.\nLead data discovery for strategic customer launches. Work directly with enterprise customers to identify the KPIs that matter to their business — payment integrity, retention, voice quality, and domain-specific signals — and turn them into structured data questions, evals, and dashboard views.\nPartner deeply with Engineering and Data Science on the underlying event and schema architecture (chat/voice event protocols, PII handling, real-time vs. batch tradeoffs) to make sure product decisions are grounded in what's technically sound and scalable.\nManage the trust layer of the data experience. Proactively identify and resolve issues that erode confidence in dashboards and feeds — data availability gaps, date-range mismatches, truncation, latency — and design the UX and guardrails that keep customers confident in the numbers.\n"},{"text":"Who You Are","content":"We evaluate candidates against a set of principles. These are not interview talking points — they describe how PMs are expected to operate here every day.
\n\nGrowth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive, not competitive. When a bet doesn't work, you extract the signal and move on.\nExtreme Ownership: You take responsibility to deliver. You don't wait to be asked — you identify the gap and close it. You are the PM; the outcome is yours.\nHigh-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer \"what changed for the customer?\" for everything on your roadmap.\nEffective Communication, Collaboration, and Trust: You influence without authority across engineering, data science, design, sales, and customer success. You overcommunicate to keep stakeholders aligned.\nReal-Time Feedback: You give and receive feedback continuously rather than saving it for quarterly reviews. When something is wrong, you say so directly and constructively.\n"},{"text":"What You Will Need","content":"\n5+ years of product management experience, with meaningful time spent on data, analytics, or reporting products in enterprise B2B SaaS.\nWorking fluency in data modeling and schema design — you can have a real conversation with engineers about event taxonomies, table structures, and naming conventions, and you know why consistency compounds.\nExperience shipping customer-facing dashboards or reporting tools, including the UX judgment to know when a metric needs more explanation, a warning state, or a different visualization.\nExperience defining or managing data feeds, exports, or APIs built for external customer consumption — you understand feeds are a contract, not a one-time delivery.\nComfort turning ambiguous or noisy data into a clear, defensible story about value or ROI for a non-technical, often executive, audience.\nTrack record of running customer discovery and translating it into structured requirements — KPIs, metrics definitions, or evaluation criteria.\nExcellent written communication — you can write a clear PRD, a release announcement, and a customer-facing value narrative without three rounds of rewrites.\n"},{"text":"What We Would Like to See","content":"\nPrior experience in a startup or fast-scaling environment where the role's scope evolved as the company did.\nExperience building \"value realization\" or ROI content used in customer business reviews (QBRs) or renewal conversations.\n"},{"text":"Benefits","content":"\nCompetitive compensation\nStock options\nHealthcare for the family group\nMac equipment\nUSD 150 per month in flexible benefits\n3 weeks of vacation\nEnglish lessons\n"}],"text":"Senior Product Manager, Data & Solution Strategy","country":"AR","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\nThis is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable — the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product.
\nWe’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.
","descriptionBodyPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nThis is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable — the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product.\nWe’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.\n","hostedUrl":"https://jobs.lever.co/asapp-2/5f35e3f9-7885-4aad-9b0a-4b19740999f3","applyUrl":"https://jobs.lever.co/asapp-2/5f35e3f9-7885-4aad-9b0a-4b19740999f3/apply"},{"additionalPlain":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote\n","additional":"ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote
","categories":{"commitment":"Full-time","department":"Security & Trust","location":"Argentina","team":"Security Engineering","allLocations":["Argentina"]},"createdAt":1793034622197,"descriptionPlain":"At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. \nWe're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.\nWe are looking for a full-time Sr. Staff Cloud Security Engineer to design, test, and strengthen the security of our complex, distributed, cloud-native microservices platform, which runs primarily on AWS. This is a high-impact, hands-on role. You’ll pair deep technical expertise with excellent communication to work alongside senior leaders, security engineers, and the broader engineering organization.\nYou’ll drive cloud and application security architecture, build out and mature detection engineering capabilities, lead security incident response, and safeguard our AI-driven solutions across the entire product lifecycle. As a key technical leader on the security team, you’ll hold broad architectural responsibility for application, cloud infrastructure, and AI security, threat modeling, and defensive engineering. You’ll also be a trusted technical voice with our customers, explaining our under-the-hood security measures with clarity and credibility. We prefer candidates with an engineering background: people who build solutions, not just assess them.\nWe’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.\n","description":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
We are looking for a full-time Sr. Staff Cloud Security Engineer to design, test, and strengthen the security of our complex, distributed, cloud-native microservices platform, which runs primarily on AWS. This is a high-impact, hands-on role. You’ll pair deep technical expertise with excellent communication to work alongside senior leaders, security engineers, and the broader engineering organization.
\n
You’ll drive cloud and application security architecture, build out and mature detection engineering capabilities, lead security incident response, and safeguard our AI-driven solutions across the entire product lifecycle. As a key technical leader on the security team, you’ll hold broad architectural responsibility for application, cloud infrastructure, and AI security, threat modeling, and defensive engineering. You’ll also be a trusted technical voice with our customers, explaining our under-the-hood security measures with clarity and credibility. We prefer candidates with an engineering background: people who build solutions, not just assess them.
\n
We’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.
\n
\n\n
Competitive compensation\nStock options\nHealthcare for the family group\nMac equipment\nUSD 150 per month in flexible benefits\n3 weeks of vacation\nEnglish lessons\n\n"}],"text":"Sr. Staff Cloud Security Engineer","country":"AR","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"\n
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
\n
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
\n
We are looking for a full-time Sr. Staff Cloud Security Engineer to design, test, and strengthen the security of our complex, distributed, cloud-native microservices platform, which runs primarily on AWS. This is a high-impact, hands-on role. You’ll pair deep technical expertise with excellent communication to work alongside senior leaders, security engineers, and the broader engineering organization.
\n
You’ll drive cloud and application security architecture, build out and mature detection engineering capabilities, lead security incident response, and safeguard our AI-driven solutions across the entire product lifecycle. As a key technical leader on the security team, you’ll hold broad architectural responsibility for application, cloud infrastructure, and AI security, threat modeling, and defensive engineering. You’ll also be a trusted technical voice with our customers, explaining our under-the-hood security measures with clarity and credibility. We prefer candidates with an engineering background: people who build solutions, not just assess them.
\n
We’re looking for candidates based in the Buenos Aires Metropolitan Area, Argentina.
\n