[{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
","categories":{"commitment":"Full-time Remote","department":"Operations","location":"Remote","team":"Customer Success","allLocations":["Remote"]},"createdAt":1713547142802,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia \n \nAt Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.\n \nCSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.\n \nIn this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.\n \nWhat Success Looks Like\nIn 3 months\n·  Complete Arcadia Core Platform certification and onboarding requirements\n·  Successfully onboard to all customers in assigned portfolio \n·  Coordinate with internal teams to create and execute against project timelines\n·  Communicate project status updates to customer leadership\n·  Provide support to assigned customer accounts with oversight\n·  Know each assigned customers’ scope of work and overarching Arcadia use cases\n·  Drive issue resolution through coordination with internal teams\n·  Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance \n·  Have a strong understanding of Arcadia’s security protocols and processes\n·  Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication  \n \nIn 6 months\n·  Act as the primary CSM on assigned customer accounts with minimal oversight\n·  Manage day to day operations of each customer\n·  Train customers on the base platform and be able to tailor the training to customers’ needs\n·  Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level\n·  Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia\n·  Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives \n·  Assist in leading and executing planning and adoption workshops with customers  \n·  Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans\n·  Understand and translate issue impact relative to customers’ business needs\n·  Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications\n·  Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management\n·  Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks\n·  Assist management in designing and executing a contract renewal strategy for an applicable customer \n \nIn 12 months\n·  Manage several customer accounts independently \n·  Train customers across Arcadia product suite\n·  Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case\n·  Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings\n·  Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership \n·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers\n·  Work with product and engineering teams to relay customer feedback on feature improvements.\n·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers\n","description":"
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
\n
 
\n
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
\n
 
\n
For more information, visit arcadia.io.
\n
 
\n
Why This Role Is Important to Arcadia
\n
 
\n
At Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.
\n
 
\n
CSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.
\n
 
\n
In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.
\n
 
\n
What Success Looks Like
\n
In 3 months
\n
·  Complete Arcadia Core Platform certification and onboarding requirements
\n
·  Successfully onboard to all customers in assigned portfolio
\n
·  Coordinate with internal teams to create and execute against project timelines
\n
·  Communicate project status updates to customer leadership
\n
·  Provide support to assigned customer accounts with oversight
\n
·  Know each assigned customers’ scope of work and overarching Arcadia use cases
\n
·  Drive issue resolution through coordination with internal teams
\n
·  Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance
\n
·  Have a strong understanding of Arcadia’s security protocols and processes
\n
·  Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication  
\n
 
\n
In 6 months
\n
·  Act as the primary CSM on assigned customer accounts with minimal oversight
\n
·  Manage day to day operations of each customer
\n
·  Train customers on the base platform and be able to tailor the training to customers’ needs
\n
·  Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level
\n
·  Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia
\n
·  Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives
\n
·  Assist in leading and executing planning and adoption workshops with customers 
\n
·  Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans
\n
·  Understand and translate issue impact relative to customers’ business needs
\n
·  Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications
\n
·  Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management
\n
·  Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks
\n
·  Assist management in designing and executing a contract renewal strategy for an applicable customer 
\n
 
\n
In 12 months
\n
·  Manage several customer accounts independently
\n
·  Train customers across Arcadia product suite
\n
·  Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case
\n
·  Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings
\n
·  Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership
\n
·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers
\n
·  Work with product and engineering teams to relay customer feedback on feature improvements.
\n
·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers
","id":"878f8c29-b287-488d-b6c0-e65e059f24b4","lists":[{"text":"What You'll Be Doing","content":"\n
  • Serving as the primary day-to-day point of contact for customers live on the Arcadia platform
    • \n
  • Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans
    • \n
  • Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers
    • \n
  • Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth
    • \n
  • Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams
    • \n
  • Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes.
    • \n
  • Developing strong customers relationships and effectively communicating issue root cause/remediation and product functionality
    • \n
  • Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation and managing platform adoption.
    • \n
  • Conducting customer trainings and demos across the Arcadia product suite to facilitate adoption
    • \n
  • Acting as the translator between internal and external teams regarding complex technical concepts and business needs
    • \n
  • Educating customers on Arcadia processes including data integration, data processing, upgrades, issue resolution
    • \n
  • Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success across multiple population health programs
    • \n
  • Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes to be first line of support for customers
    • \n
  • Leveraging tools such as Jira, Confluence, Smartsheet, and SQL
    • \n"},{"text":"What You'll Bring","content":"\n
  • Years related work experience; Customer Success Manager: 5+
    • \n
  • Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience
    • \n
  • Experience working in technology or healthcare, preferably on the vendor side
    • \n
  • Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly
    • \n
  • Experience communicating with a wide range of audiences (tech, business, clinical, executive)
    • \n
  • Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc.
    • \n
  • Regularly learn new skills, make timely decisions, and adapt well to change
    • \n
  • Strong analytical, quantitative, problem solving and organizations skills
    • \n
  • Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines
    • \n
  • Thrive as a self-starter with the curiosity and tenacity to learn complex concepts
    • \n
  • Exceptional ability to complete committed follow-ups and tasks
    • \n
  • Ability to travel approximately 30%.
    • \n"},{"text":"Would Love for You to Have","content":"\n
  • Multiple years in IT support or relevant experience. Healthcare industry experience is a plus
    • \n
  • Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus
    • \n
  • Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field Experience in value-based care. A robust understanding of EHR and claims data
    • \n
  • Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders.
    • \n
  • Knowledge of HIPAA, experience with EHR and/or Claims data, or experience in a secure data systems environment is a plus
    • \n"},{"text":"What You'll Get","content":"\n
  • Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity
    • \n
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
    • \n
  • A flexible, remote friendly company with personality and heart
    • \n
  • Employee driven programs and initiatives for personal and professional development
    • \n
  • Great benefits like flextime time off
    • \n
  • Be a member of the Arcadian and Barkadian Community
    • \n"}],"salaryRange":{"max":112000,"min":70000,"currency":"USD","interval":"per-year-salary"},"text":"Customer Success Manager","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n
     
    \n
    At Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.
    \n
     
    \n
    CSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.
    \n
     
    \n
    In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.
    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    ·  Complete Arcadia Core Platform certification and onboarding requirements
    \n
    ·  Successfully onboard to all customers in assigned portfolio
    \n
    ·  Coordinate with internal teams to create and execute against project timelines
    \n
    ·  Communicate project status updates to customer leadership
    \n
    ·  Provide support to assigned customer accounts with oversight
    \n
    ·  Know each assigned customers’ scope of work and overarching Arcadia use cases
    \n
    ·  Drive issue resolution through coordination with internal teams
    \n
    ·  Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance
    \n
    ·  Have a strong understanding of Arcadia’s security protocols and processes
    \n
    ·  Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication  
    \n
     
    \n
    In 6 months
    \n
    ·  Act as the primary CSM on assigned customer accounts with minimal oversight
    \n
    ·  Manage day to day operations of each customer
    \n
    ·  Train customers on the base platform and be able to tailor the training to customers’ needs
    \n
    ·  Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level
    \n
    ·  Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia
    \n
    ·  Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives
    \n
    ·  Assist in leading and executing planning and adoption workshops with customers 
    \n
    ·  Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans
    \n
    ·  Understand and translate issue impact relative to customers’ business needs
    \n
    ·  Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications
    \n
    ·  Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management
    \n
    ·  Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks
    \n
    ·  Assist management in designing and executing a contract renewal strategy for an applicable customer 
    \n
     
    \n
    In 12 months
    \n
    ·  Manage several customer accounts independently
    \n
    ·  Train customers across Arcadia product suite
    \n
    ·  Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case
    \n
    ·  Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings
    \n
    ·  Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership
    \n
    ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers
    \n
    ·  Work with product and engineering teams to relay customer feedback on feature improvements.
    \n
    ·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia \n \nAt Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.\n \nCSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.\n \nIn this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.\n \nWhat Success Looks Like\nIn 3 months\n·  Complete Arcadia Core Platform certification and onboarding requirements\n·  Successfully onboard to all customers in assigned portfolio \n·  Coordinate with internal teams to create and execute against project timelines\n·  Communicate project status updates to customer leadership\n·  Provide support to assigned customer accounts with oversight\n·  Know each assigned customers’ scope of work and overarching Arcadia use cases\n·  Drive issue resolution through coordination with internal teams\n·  Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance \n·  Have a strong understanding of Arcadia’s security protocols and processes\n·  Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication  \n \nIn 6 months\n·  Act as the primary CSM on assigned customer accounts with minimal oversight\n·  Manage day to day operations of each customer\n·  Train customers on the base platform and be able to tailor the training to customers’ needs\n·  Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level\n·  Be knowledgeable on a customer’s strategic goals and initiatives supported through Arcadia\n·  Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives \n·  Assist in leading and executing planning and adoption workshops with customers  \n·  Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans\n·  Understand and translate issue impact relative to customers’ business needs\n·  Full accountability for managing small to medium implementation projects for Arcadia data feeds and applications\n·  Develop strategic customer roadmaps, focusing on growth, adoption, and partnership in collaboration with management\n·  Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks\n·  Assist management in designing and executing a contract renewal strategy for an applicable customer \n \nIn 12 months\n·  Manage several customer accounts independently \n·  Train customers across Arcadia product suite\n·  Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case\n·  Develop strategies to help a client reach their business goals through solutioning, product configuration changes and trainings\n·  Have full accountability in developing strategic customer roadmaps, focusing on growth, adoption, and partnership \n·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers\n·  Work with product and engineering teams to relay customer feedback on feature improvements.\n·  Assist in the onboarding and mentoring of new Customer Success Analysts and Customer Success Managers\n","hostedUrl":"https://jobs.lever.co/arcadia/878f8c29-b287-488d-b6c0-e65e059f24b4","applyUrl":"https://jobs.lever.co/arcadia/878f8c29-b287-488d-b6c0-e65e059f24b4/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time","department":"Research & Development","location":"Remote (USA)","team":"Customer Insights","allLocations":["Remote (USA)"]},"createdAt":1781726843063,"descriptionPlain":"","description":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
     
    \n
    Why This Role Is Important to Arcadia 
    \n
    \n

    The Director, Analytics is a senior level position responsible for shaping analytic strategy and delivering high-impact insights across complex customer engagements. This role reports directly to the VP of Analytics and operates as the highest-level analytic authority on our productionalized analytics engines and dashboards; driving methodological rigor, influencing business strategy, and ensuring analytics directly support contractual commitments and measurable performance outcomes.

    \n

    This individual will lead a team of SQL analysts and BI developers to deliver scalable analytic solutions. Given the scale, visibility, and complexity of the work, this role requires deep healthcare domain expertise, advanced technical capability, strong executive presence, and the ability to operate autonomously in ambiguous environments.

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n\n
    In 6 months
    \n
    \n\n
    \n
    In 12 months 
    \n
    \n\n
    \n
    ","id":"894ccc47-f430-4391-8dc1-063079c602db","lists":[{"text":"What You'll Be Doing","content":"
    \n\n
  • Define and lead analytic strategy across large-scale, high-visibility engagements
    • \n
  • Architect advanced analytic frameworks supporting medical economics, performance measurement, population health, and value-based care initiatives
    • \n
  • Serve as the senior-most analytic escalation point for complex methodological or data integrity questions built in DBT (Spark, SQL) and Amazon Quicksight
    • \n
  • Drive cross-functional alignment across Product, Engineering, Actuarial, Data Science, Finance, and Customer Success
    • \n
  • Ensure technical excellence and rigor in all analytic deliverables; establish quality standards and governance practices
    • \n
  • Identify scalable opportunities for automation, reusable intellectual property, and analytic innovation
    • \n
  • Present insights and strategic recommendations to senior and executive-level stakeholders
    • \n
  • Mentor and develop Lead, Senior, and Data Analysts, elevating analytic capability across the team
    • \n
  • Influence product and roadmap decisions through data-driven thought leadership
    • \n\n
    "},{"text":"What You'll Bring","content":"
    \n\n
  • 8–10+ years of healthcare analytics experience, with experience in medical economics or risk and dashboarding required
    • \n
  • Advanced SQL proficiency, including optimization of complex queries in large data environments
    • \n
  • Advanced Dashboarding proficiency, experience with Quicksight a plus (Tableau, Looker, Power BI, etc. are acceptable)
    • \n
  • Experience designing analytic methodologies and scalable frameworks
    • \n
  • Demonstrated success influencing senior or executive stakeholders
    • \n
  • Proven experience leading large, complex analytic initiatives and teams with significant business impact
    • \n
  • Strong data storytelling and executive-level communication skills
    • \n
  • Experience mentoring and elevating senior analytic talent
    • \n\n
    "},{"text":"Would Love For You To Have","content":"
    \n\n
  • Experience supporting large, enterprise healthcare clients
    • \n
  • Experience working within AWS or large-scale cloud data environments
    • \n
  • Proficiency in DBT pipelines a plus
    • \n
  • Experience shaping product or analytics roadmaps at a strategic level
    • \n
  • Experience using AI tools to enhance your coding and workflows as they relate to analytics
    • \n\n
    "},{"text":"What You'll Get","content":"
    \n\n
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care 
    • \n
  • A flexible, remote friendly company with personality and heart 
    • \n
  • Employee driven programs and initiatives for personal and professional development  
    • \n
  • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community.
    • \n\n
    "}],"salaryRange":{"min":180000,"max":200000,"currency":"USD","interval":"per-year-salary"},"text":"Director, Analytics","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
     
    \n
    Why This Role Is Important to Arcadia 
    \n
    \n

    The Director, Analytics is a senior level position responsible for shaping analytic strategy and delivering high-impact insights across complex customer engagements. This role reports directly to the VP of Analytics and operates as the highest-level analytic authority on our productionalized analytics engines and dashboards; driving methodological rigor, influencing business strategy, and ensuring analytics directly support contractual commitments and measurable performance outcomes.

    \n

    This individual will lead a team of SQL analysts and BI developers to deliver scalable analytic solutions. Given the scale, visibility, and complexity of the work, this role requires deep healthcare domain expertise, advanced technical capability, strong executive presence, and the ability to operate autonomously in ambiguous environments.

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n\n
    In 6 months
    \n
    \n\n
    \n
    In 12 months 
    \n
    \n\n
    \n
    ","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/arcadia/894ccc47-f430-4391-8dc1-063079c602db","applyUrl":"https://jobs.lever.co/arcadia/894ccc47-f430-4391-8dc1-063079c602db/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time","department":"Operations","location":"Remote (USA)","team":"Training, Learning, and Development","allLocations":["Remote (USA)"]},"createdAt":1781285342440,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \n \nWhy This Role Is Important to Arcadia\nThe Director of Training & Enablement is responsible for shaping how customers, partners, and employees learn, adopt, and drive outcome improvement through the Arcadia platform. This role operates as the highest-level authority for product and domain training strategy and education at Arcadia, driving programmatic rigor, influencing go-to-market strategy impacting both sales and existing customer experience, and ensuring enablement directly supports customer onboarding outcomes, product adoption, and measurable performance results. \nThis individual will lead Arcadia’s most complex training initiatives including new product education, serve as a strategic partner to executive stakeholders across Product, Customer Success, Growth and clinical leadership, and elevate enablement standards across the organization. Given the breadth of the role — spanning new customer onboarding, asynchronous learning infrastructure, product release readiness, internal team enablement, and certification programs — this position requires deep health IT domain expertise including Value-Based Care knowledge, instructional design acumen, strong operational discipline, and the ability to build and lead in a high-growth environment. \nReporting directly to the Chief Medical Officer, this role will lead education and be responsible for customer, partner and employee product competency. Healthcare technology is at an inflection point, and this role will be challenged to ensure that Arcadia’s customers are brought forward into work that leverages interoperability and automation. \nTraining and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs.  Your expertise in value-based care, medical economics, including risk adjustment, cost management, network optimization, contract forecasting, will directly impact the effectiveness of our training programs, and customer adoption strategies.\n \nWhat Success Looks Like\nIn 3 months\nDevelop a deep understanding of the Arcadia platform, product roadmap, and existing training assets and gaps\nEstablish relationships and credibility with key stakeholders across Product, Growth, Customer Success and Implementation\nComplete an audit of current customer onboarding and training programs, identify product training gaps, inventory educational delivery modes and deliver a prioritized enablement roadmap\nDefine KPI’s for the Learning and Enablement area\nBegin embedding into the product release cycle to deliver training readiness\n In 6 months\n\n\n","description":"
    \n
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n
    \n

    The Director of Training & Enablement is responsible for shaping how customers, partners, and employees learn, adopt, and drive outcome improvement through the Arcadia platform. This role operates as the highest-level authority for product and domain training strategy and education at Arcadia, driving programmatic rigor, influencing go-to-market strategy impacting both sales and existing customer experience, and ensuring enablement directly supports customer onboarding outcomes, product adoption, and measurable performance results. 

    \n

    This individual will lead Arcadia’s most complex training initiatives including new product education, serve as a strategic partner to executive stakeholders across Product, Customer Success, Growth and clinical leadership, and elevate enablement standards across the organization. Given the breadth of the role — spanning new customer onboarding, asynchronous learning infrastructure, product release readiness, internal team enablement, and certification programs — this position requires deep health IT domain expertise including Value-Based Care knowledge, instructional design acumen, strong operational discipline, and the ability to build and lead in a high-growth environment. 

    \n

    Reporting directly to the Chief Medical Officer, this role will lead education and be responsible for customer, partner and employee product competency. Healthcare technology is at an inflection point, and this role will be challenged to ensure that Arcadia’s customers are brought forward into work that leverages interoperability and automation. 

    \n

    Training and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs.  Your expertise in value-based care, medical economics, including risk adjustment, cost management, network optimization, contract forecasting, will directly impact the effectiveness of our training programs, and customer adoption strategies.

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n
      \n
    • Develop a deep understanding of the Arcadia platform, product roadmap, and existing training assets and gaps
      • \n
    • Establish relationships and credibility with key stakeholders across Product, Growth, Customer Success and Implementation
      • \n
    • Complete an audit of current customer onboarding and training programs, identify product training gaps, inventory educational delivery modes and deliver a prioritized enablement roadmap
      • \n
    • Define KPI’s for the Learning and Enablement area
      • \n
    • Begin embedding into the product release cycle to deliver training readiness
      • \n
    \n
    \n
     In 6 months
    \n
    \n
      \n
    • Launch a new customer onboarding curriculum, with role-based learning paths for key user personas including the customer executive, quality lead, coding and documentation lead, care manager, and clinician user
      • \n
    • Drive measured improvement in asynchronous content quality, Learning Management System (LMS) engagement, and training completion rates
      • \n
    • Delivering training content concurrent with launch for at least one major product release
      • \n
    • Establish the Learning and Management function as a trusted partner to Customer Success on training-related barriers to adoption and customer health
      • \n
    \n
     In 12 months
    \n
    \n
      \n
    • Be recognized as the internal and external authority on Arcadia platform enablement and user activation
      • \n
    • Oversee continued growth of the Arcadia Certified Professional program as a necessary credential for external users 
      • \n
    • Demonstrate measurable impact on onboarding customers’ time-to-value reflected in platform adoption metrics
      • \n
    • Have built a durable, scalable training infrastructure consisting of an accessible content library and release readiness process
      • \n
    • Build and develop a high-performing team of 1–3 direct reports with clear roles and growth trajectories
      • \n
    \n
    \n
    \n
    \n
    ","id":"27185ca2-8b98-4b80-9098-e69b74818b61","lists":[{"text":"What You'll Be Doing","content":"

    Customer Onboarding & User Education 

    \n"},{"text":"What You'll Bring","content":"
    \n\n
  • 10+ years of experience in training, customer education, or enablement roles, with at least 5 years in enterprise health IT or SaaS healthcare platforms
    • \n
  • Proven dual track record in both internal team enablement (onboarding and continuing education for large CS or operations organizations) and external customer training programs
    • \n
  • Health IT platform depth: direct experience with clinical or analytics software in the payer or provider space (e.g., EHR platforms, population health tools, care management systems, analytics platforms)
    • \n
  • Value-based care fluency: working knowledge of VBC models, CMS quality programs, MSSP/ACO structures, and the clinical and financial workflows that drive customer use cases at Arcadia
    • \n
  • Instructional design expertise: demonstrated ability to build asynchronous learning content using modern authoring tools (Articulate, Camtasia, or equivalent) and administer LMS platforms at scale
    • \n
  • Release management experience: familiarity with Limited Availability-to-General Availability readiness processes, end-user Verification & Validation testing, and coordinating training delivery alongside product launches
    • \n
  • Operational discipline: a track record of building and running programs with rigor — governance, KPIs, process documentation, and continuous improvement
    • \n
  • Player-coach leadership: comfortable setting strategy and personally executing while building and developing a small team
    • \n
  • Communication range: able to tailor content and messaging for clinical, analytical, operational, and executive audiences
    • \n\n
    "},{"text":"Would Love for You to Have","content":"
    \n\n
  • Background in clinical informatics, health services, or direct clinical practice
    • \n
  • Experience running large-scale customer training events or user group conferences (e.g., Training Day programming at a multi-day customer conference)
    • \n
  • Familiarity with SCORM/xAPI standards and enterprise LMS administration
    • \n
  • Experience at a high-growth health IT company navigating rapid product expansion
    • \n
  • Experience using AI tools to enhance content development, learning personalization, or training workflow efficiency
    • \n\n
    "},{"text":"What You'll Get","content":"
    \n\n
  • Opportunity to shape impactful training programs in a rapidly evolving healthcare environment
    • \n
  • Engagement with cross-functional teams in a mission-driven company transforming healthcare
    • \n
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
    • \n
  • A flexible, remote friendly company with personality and heart
    • \n
  • Employee driven programs and initiatives for personal and professional development 
    • \n
  • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
    • \n\n
    "}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":150000,"max":200000},"text":"Director, Training and Enablement","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    \n
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n
    \n

    The Director of Training & Enablement is responsible for shaping how customers, partners, and employees learn, adopt, and drive outcome improvement through the Arcadia platform. This role operates as the highest-level authority for product and domain training strategy and education at Arcadia, driving programmatic rigor, influencing go-to-market strategy impacting both sales and existing customer experience, and ensuring enablement directly supports customer onboarding outcomes, product adoption, and measurable performance results. 

    \n

    This individual will lead Arcadia’s most complex training initiatives including new product education, serve as a strategic partner to executive stakeholders across Product, Customer Success, Growth and clinical leadership, and elevate enablement standards across the organization. Given the breadth of the role — spanning new customer onboarding, asynchronous learning infrastructure, product release readiness, internal team enablement, and certification programs — this position requires deep health IT domain expertise including Value-Based Care knowledge, instructional design acumen, strong operational discipline, and the ability to build and lead in a high-growth environment. 

    \n

    Reporting directly to the Chief Medical Officer, this role will lead education and be responsible for customer, partner and employee product competency. Healthcare technology is at an inflection point, and this role will be challenged to ensure that Arcadia’s customers are brought forward into work that leverages interoperability and automation. 

    \n

    Training and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs.  Your expertise in value-based care, medical economics, including risk adjustment, cost management, network optimization, contract forecasting, will directly impact the effectiveness of our training programs, and customer adoption strategies.

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n
      \n
    • Develop a deep understanding of the Arcadia platform, product roadmap, and existing training assets and gaps
      • \n
    • Establish relationships and credibility with key stakeholders across Product, Growth, Customer Success and Implementation
      • \n
    • Complete an audit of current customer onboarding and training programs, identify product training gaps, inventory educational delivery modes and deliver a prioritized enablement roadmap
      • \n
    • Define KPI’s for the Learning and Enablement area
      • \n
    • Begin embedding into the product release cycle to deliver training readiness
      • \n
    \n
    \n
     In 6 months
    \n
    \n
      \n
    • Launch a new customer onboarding curriculum, with role-based learning paths for key user personas including the customer executive, quality lead, coding and documentation lead, care manager, and clinician user
      • \n
    • Drive measured improvement in asynchronous content quality, Learning Management System (LMS) engagement, and training completion rates
      • \n
    • Delivering training content concurrent with launch for at least one major product release
      • \n
    • Establish the Learning and Management function as a trusted partner to Customer Success on training-related barriers to adoption and customer health
      • \n
    \n
     In 12 months
    \n
    \n
      \n
    • Be recognized as the internal and external authority on Arcadia platform enablement and user activation
      • \n
    • Oversee continued growth of the Arcadia Certified Professional program as a necessary credential for external users 
      • \n
    • Demonstrate measurable impact on onboarding customers’ time-to-value reflected in platform adoption metrics
      • \n
    • Have built a durable, scalable training infrastructure consisting of an accessible content library and release readiness process
      • \n
    • Build and develop a high-performing team of 1–3 direct reports with clear roles and growth trajectories
      • \n
    \n
    \n
    \n
    \n
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \n \nWhy This Role Is Important to Arcadia\nThe Director of Training & Enablement is responsible for shaping how customers, partners, and employees learn, adopt, and drive outcome improvement through the Arcadia platform. This role operates as the highest-level authority for product and domain training strategy and education at Arcadia, driving programmatic rigor, influencing go-to-market strategy impacting both sales and existing customer experience, and ensuring enablement directly supports customer onboarding outcomes, product adoption, and measurable performance results. \nThis individual will lead Arcadia’s most complex training initiatives including new product education, serve as a strategic partner to executive stakeholders across Product, Customer Success, Growth and clinical leadership, and elevate enablement standards across the organization. Given the breadth of the role — spanning new customer onboarding, asynchronous learning infrastructure, product release readiness, internal team enablement, and certification programs — this position requires deep health IT domain expertise including Value-Based Care knowledge, instructional design acumen, strong operational discipline, and the ability to build and lead in a high-growth environment. \nReporting directly to the Chief Medical Officer, this role will lead education and be responsible for customer, partner and employee product competency. Healthcare technology is at an inflection point, and this role will be challenged to ensure that Arcadia’s customers are brought forward into work that leverages interoperability and automation. \nTraining and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs.  Your expertise in value-based care, medical economics, including risk adjustment, cost management, network optimization, contract forecasting, will directly impact the effectiveness of our training programs, and customer adoption strategies.\n \nWhat Success Looks Like\nIn 3 months\nDevelop a deep understanding of the Arcadia platform, product roadmap, and existing training assets and gaps\nEstablish relationships and credibility with key stakeholders across Product, Growth, Customer Success and Implementation\nComplete an audit of current customer onboarding and training programs, identify product training gaps, inventory educational delivery modes and deliver a prioritized enablement roadmap\nDefine KPI’s for the Learning and Enablement area\nBegin embedding into the product release cycle to deliver training readiness\n In 6 months\n\n\n","hostedUrl":"https://jobs.lever.co/arcadia/27185ca2-8b98-4b80-9098-e69b74818b61","applyUrl":"https://jobs.lever.co/arcadia/27185ca2-8b98-4b80-9098-e69b74818b61/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time Remote","department":"Operations","location":"Remote (USA)","team":"Enterprise Customer Partnerships","allLocations":["Remote (USA)"]},"createdAt":1770330646601,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n\nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n\nFor more information, visit arcadia.io.\n\nWhy This Role Is Important to Arcadia\n\nThe Enterprise Project Associate is a foundational role within Arcadia's Enterprise Customer Partnerships team, designed as the first step toward becoming a full Enterprise Implementation Manager (EIM). This position offers immediate client exposure and autonomous task ownership from day one.\n\nYou will work directly with healthcare organizations navigating value-based care transformation, supporting implementations that drive measurable business impact. This role blends analytical rigor with consultative partnership—you're not just configuring software, you're helping customers achieve outcomes.\n\nWhat Success Looks Like\nIn 3 months\n- Build working knowledge of Arcadia’s platform, data workflows, and implementation playbooks\n- Own scoped tasks and workstream deliverables with guidance; maintain strong project hygiene\n- Support client meetings through preparation, documentation, and follow-ups\n- Identify blockers early and escalate risks with appropriate context\n\nIn 6 months\n- Independently manage assigned workstreams and deliverables within enterprise implementations\n- Troubleshoot common data and configuration issues with minimal support\n- Lead tactical client communications and present clear project updates\n- Proactively manage dependencies, timelines, and risks across teams\n- Lead data validation efforts and advise customers on how ingestion and configuration decisions affect their analytics\n\nIn 12 months\n- Own significant portions of implementations end-to-end with minimal oversight\n- Act as a trusted day-to-day partner for enterprise customers, linking work to outcomes\n- Anticipate and mitigate data, project, and cross-functional risks before impact\n- Contribute to process improvements, mentor peers, and demonstrate readiness for EIM role\n","description":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

    For more information, visit arcadia.io.

    Why This Role Is Important to Arcadia

    The Enterprise Project Associate is a foundational role within Arcadia's Enterprise Customer Partnerships team, designed as the first step toward becoming a full Enterprise Implementation Manager (EIM). This position offers immediate client exposure and autonomous task ownership from day one.

    You will work directly with healthcare organizations navigating value-based care transformation, supporting implementations that drive measurable business impact. This role blends analytical rigor with consultative partnership—you're not just configuring software, you're helping customers achieve outcomes.

    What Success Looks Like
    In 3 months
    - Build working knowledge of Arcadia’s platform, data workflows, and implementation playbooks
    - Own scoped tasks and workstream deliverables with guidance; maintain strong project hygiene
    - Support client meetings through preparation, documentation, and follow-ups
    - Identify blockers early and escalate risks with appropriate context

    In 6 months
    - Independently manage assigned workstreams and deliverables within enterprise implementations
    - Troubleshoot common data and configuration issues with minimal support
    - Lead tactical client communications and present clear project updates
    - Proactively manage dependencies, timelines, and risks across teams
    - Lead data validation efforts and advise customers on how ingestion and configuration decisions affect their analytics

    In 12 months
    - Own significant portions of implementations end-to-end with minimal oversight
    - Act as a trusted day-to-day partner for enterprise customers, linking work to outcomes
    - Anticipate and mitigate data, project, and cross-functional risks before impact
    - Contribute to process improvements, mentor peers, and demonstrate readiness for EIM role
    ","id":"d5633dd1-996b-4d48-b4aa-ebb8dd6382c5","lists":[{"text":"What You'll Be Doing","content":"

    • Technical & Data Acumen
  • Develop deep understanding of Arcadia's platform, data flows, and system configurations
  • Validate data accuracy through collaboration with internal teams and customer stakeholders
  • Explain and troubleshoot common data and configuration issues with increasing independence
  • Contribute to process documentation and continuous improvement initiatives

    • Problem Solving & Risk Management
  • Proactively identify and flag risks using established playbooks and analytical reasoning
  • Manage blockers and apply structured problem-solving to maintain project momentum
  • Escalate concerns appropriately while gathering data to support resolution

    • Client Engagement & Communication
  • Lead tactical communications within workstreams, ensuring clarity on deliverables and timelines
  • Present project updates effectively to customer stakeholders
  • Translate technical concepts into accessible business insights
  • Build trust through consistent, reliable communication and follow-through

    • Cross-Functional Collaboration
  • Coordinate with peers and partners across teams to maintain project progress
  • Manage dependencies and support alignment on shared goals
  • Participate actively in cross-functional meetings and maintain project documentation

    • Project Ownership
  • Take ownership of workstream deliverables and coordinate updates autonomously
  • Anticipate potential delays and adjust plans proactively
  • Demonstrate accountability through timely updates and reliable execution
    • "},{"text":"What You'll Bring","content":"
  • 5+ years of experience working with healthcare data with deep expertise in claims and or clinical data
  • 2+ years of experience in value based care
  • Strong written and verbal communication skills—you can explain complex things simply
  • Analytical mindset with comfort working with data (Excel proficiency expected; SQL a plus)
  • Organizational skills and attention to detail—you keep track of moving pieces
  • Curiosity and coachability—you ask questions and absorb feedback quickly
  • Interest in healthcare, value-based care, or health technology (experience not required)
    • "},{"text":"Would Love for You to Have","content":"
  • Exposure to healthcare operations, payer/provider workflows, or population health
  • Experience with project management tools (Smartsheet, Asana, Jira, etc.)
  • Background in consulting, customer success, or client-facing roles
  • Familiarity with data visualization or BI tools
    • "},{"text":"What You'll Get","content":"
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
  • A flexible, remote friendly company with personality and heart
  • Employee driven programs and initiatives for personal and professional development
  • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
    • "}],"salaryRange":{"min":85000,"max":100000,"currency":"USD","interval":"per-year-salary"},"text":"Enterprise Project Associate","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

    For more information, visit arcadia.io.

    Why This Role Is Important to Arcadia

    The Enterprise Project Associate is a foundational role within Arcadia's Enterprise Customer Partnerships team, designed as the first step toward becoming a full Enterprise Implementation Manager (EIM). This position offers immediate client exposure and autonomous task ownership from day one.

    You will work directly with healthcare organizations navigating value-based care transformation, supporting implementations that drive measurable business impact. This role blends analytical rigor with consultative partnership—you're not just configuring software, you're helping customers achieve outcomes.

    What Success Looks Like
    In 3 months
    - Build working knowledge of Arcadia’s platform, data workflows, and implementation playbooks
    - Own scoped tasks and workstream deliverables with guidance; maintain strong project hygiene
    - Support client meetings through preparation, documentation, and follow-ups
    - Identify blockers early and escalate risks with appropriate context

    In 6 months
    - Independently manage assigned workstreams and deliverables within enterprise implementations
    - Troubleshoot common data and configuration issues with minimal support
    - Lead tactical client communications and present clear project updates
    - Proactively manage dependencies, timelines, and risks across teams
    - Lead data validation efforts and advise customers on how ingestion and configuration decisions affect their analytics

    In 12 months
    - Own significant portions of implementations end-to-end with minimal oversight
    - Act as a trusted day-to-day partner for enterprise customers, linking work to outcomes
    - Anticipate and mitigate data, project, and cross-functional risks before impact
    - Contribute to process improvements, mentor peers, and demonstrate readiness for EIM role
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n\nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n\nFor more information, visit arcadia.io.\n\nWhy This Role Is Important to Arcadia\n\nThe Enterprise Project Associate is a foundational role within Arcadia's Enterprise Customer Partnerships team, designed as the first step toward becoming a full Enterprise Implementation Manager (EIM). This position offers immediate client exposure and autonomous task ownership from day one.\n\nYou will work directly with healthcare organizations navigating value-based care transformation, supporting implementations that drive measurable business impact. This role blends analytical rigor with consultative partnership—you're not just configuring software, you're helping customers achieve outcomes.\n\nWhat Success Looks Like\nIn 3 months\n- Build working knowledge of Arcadia’s platform, data workflows, and implementation playbooks\n- Own scoped tasks and workstream deliverables with guidance; maintain strong project hygiene\n- Support client meetings through preparation, documentation, and follow-ups\n- Identify blockers early and escalate risks with appropriate context\n\nIn 6 months\n- Independently manage assigned workstreams and deliverables within enterprise implementations\n- Troubleshoot common data and configuration issues with minimal support\n- Lead tactical client communications and present clear project updates\n- Proactively manage dependencies, timelines, and risks across teams\n- Lead data validation efforts and advise customers on how ingestion and configuration decisions affect their analytics\n\nIn 12 months\n- Own significant portions of implementations end-to-end with minimal oversight\n- Act as a trusted day-to-day partner for enterprise customers, linking work to outcomes\n- Anticipate and mitigate data, project, and cross-functional risks before impact\n- Contribute to process improvements, mentor peers, and demonstrate readiness for EIM role\n","hostedUrl":"https://jobs.lever.co/arcadia/d5633dd1-996b-4d48-b4aa-ebb8dd6382c5","applyUrl":"https://jobs.lever.co/arcadia/d5633dd1-996b-4d48-b4aa-ebb8dd6382c5/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time","department":"Executive","location":"Boston, MA","team":"Executive","allLocations":["Boston, MA"]},"createdAt":1770137427061,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n\nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n\nFor more information, visit arcadia.io.\n\nWhy This Role Is Important to Arcadia\n\nThis role serves as a senior operational leader providing dedicated support to select C-level executives, overseeing Arcadia’s physical office environment, and supporting our Return to Office (RTO) initiative. \n\nThe role provides high-level administrative, operational, and coordination support that enables leadership to focus on Arcadia’s most important priorities. Acting as a trusted partner, this role manages complex calendars, prepares executives for meetings, coordinates communications, and helps drive follow-through on key initiatives across the organization. \n\nIn addition to executive partnership, this role owns the day-to-day operations of Arcadia’s Boston office, ensuring that in-person work, collaboration, and leadership presence are executed smoothly, consistently, and in alignment with company expectations. \n\nThis strategic role requires strong judgment, autonomy, decision-making, and acts as a critical connector between executives, People Operations, IT, vendors, and employees. The ideal candidate thrives in a fast-moving, dynamic environment where hybrid staff flow in and out, seamlessly integrating executive support with onsite operations to create a polished, efficient, and welcoming experience for leadership, employees, and guests. \n\nWhat Success Looks Like\nIn 3 months\n- Learn executive preferences and routines; begin proactively managing select executive logistics with minimal direction  \n- Learn company processes, organizational structure, and communication norms  \n- Build strong working relationships with People Ops, IT, building management, office vendors  \n- Take ownership of daily office operations and onsite experience  \n- Understand Arcadia’s hybrid / RTO expectations and operating norms  \n\nIn 6 months\n- Anticipate executive needs and operational risks before they surface  \n- Own logistics for executive travel, offsites, and visiting guests \n- Independently manage office operations, vendors, and onsite logistics; negotiate and manage vendor relationships to ensure the best support for the office  \n- Act as the operational point person for RTO execution and office readiness  \n- Create a consistent, well-run experience for employees and visitors using the office  \n\nIn 12 months\n- Serve as a trusted strategic partner to executives: anticipating needs, managing communication flows \n- Support long-term planning for onsite collaboration, offsites, and key meetings  \n- Serve as a trusted operational partner to leadership on workplace and onsite strategy  \n- Own office budgets, vendor contracts, and renewal planning  \n- Continuously improve office operations and RTO execution based on feedback and usage patterns  \n","description":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

    For more information, visit arcadia.io.

    Why This Role Is Important to Arcadia

    This role serves as a senior operational leader providing dedicated support to select C-level executives, overseeing Arcadia’s physical office environment, and supporting our Return to Office (RTO) initiative. 

    The role provides high-level administrative, operational, and coordination support that enables leadership to focus on Arcadia’s most important priorities. Acting as a trusted partner, this role manages complex calendars, prepares executives for meetings, coordinates communications, and helps drive follow-through on key initiatives across the organization. 

    In addition to executive partnership, this role owns the day-to-day operations of Arcadia’s Boston office, ensuring that in-person work, collaboration, and leadership presence are executed smoothly, consistently, and in alignment with company expectations. 

    This strategic role requires strong judgment, autonomy, decision-making, and acts as a critical connector between executives, People Operations, IT, vendors, and employees. The ideal candidate thrives in a fast-moving, dynamic environment where hybrid staff flow in and out, seamlessly integrating executive support with onsite operations to create a polished, efficient, and welcoming experience for leadership, employees, and guests. 

    What Success Looks Like
    In 3 months
    - Learn executive preferences and routines; begin proactively managing select executive logistics with minimal direction  
    - Learn company processes, organizational structure, and communication norms  
    - Build strong working relationships with People Ops, IT, building management, office vendors  
    - Take ownership of daily office operations and onsite experience  
    - Understand Arcadia’s hybrid / RTO expectations and operating norms  

    In 6 months
    - Anticipate executive needs and operational risks before they surface  
    - Own logistics for executive travel, offsites, and visiting guests 
    - Independently manage office operations, vendors, and onsite logistics; negotiate and manage vendor relationships to ensure the best support for the office  
    - Act as the operational point person for RTO execution and office readiness  
    - Create a consistent, well-run experience for employees and visitors using the office  

    In 12 months
    - Serve as a trusted strategic partner to executives: anticipating needs, managing communication flows 
    - Support long-term planning for onsite collaboration, offsites, and key meetings  
    - Serve as a trusted operational partner to leadership on workplace and onsite strategy  
    - Own office budgets, vendor contracts, and renewal planning  
    - Continuously improve office operations and RTO execution based on feedback and usage patterns  
    ","id":"4e85d736-8eb4-4637-a006-fafe811a7010","lists":[{"text":"What You'll Be Doing","content":"

    • Executive Support 
  • Provide high-level administrative and operational support to select C-Level executives 
  • Manage complex calendars, meetings, travel, and onsite logistics with anticipation and discretion 
  • Coordinate leadership offsites, board-related logistics, and key in-person events – specifically including scheduling, room bookings, agendas, IT needs, catering, and attendee communication 
  • Act as a trusted extension of executive leadership, handling sensitive matters professionally 

    • Office Operations 
  • Own the daily operations, readiness, and functionality of Arcadia’s Boston office 
  • Ensure the office environment supports collaboration, productivity, and privacy requirements 
  • Manage office vendors, building relationships, supplies, and service providers 
  • Coordinate office access, equipment, seating, and onsite logistics in partnership with IT 
  • Identify and resolve operational issues independently, escalating when appropriate 

    • Return to Office Implementation 
  • In partnership with a chair/executive sponsor, oversee the work of the Arcadia Together (RTO) Task Force; partner in the execution of related activities 
  • Coordinate logistics related to leadership presence, anchor days, visiting teams, and onsite meetings 
  • Track patterns and operational signals related to office usage and in-person collaboration 
  • Surface insights, risks, or improvement opportunities to leadership 

    • Frontline Support 
  • Serve as the primary point of contact for employees, visitors, and vendor partners  
  • Support onboarding logistics for Boston-based employees and visitors 
  • Triage employee questions and route appropriately to People Ops, IT, Finance, leadership, or other units, as appropriate 
    • "},{"text":"What You'll Bring","content":"
  • 7+ years experience in office operations, executive support, workplace operations, or business operations roles 
  • Demonstrated ability to operate independently with sound judgment 
  • Experience supporting senior executives in dynamic environments 
  • Strong project management and organizational skills 
  • Excellent communication skills and professional discretion 
  • Comfort balancing executive support with broader operational ownership 
    • "},{"text":"Would Love for You to Have","content":"
  • Experience owning office operations or workplace programs, including facilities operations and general best practices 
  • Experience supporting hybrid or return-to-office environments 
  • Experience managing vendors, contracts, and office/operational budgets 
  • Prior exposure to People Ops or HR partnership  
    • "},{"text":"What You'll Get","content":"
  • Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
  • Work closely with a high-caliber leadership team driving meaningful healthcare transformation
  • A flexible, remote-friendly company with personality and heart
  • Employee-driven programs and initiatives for personal and professional development
  • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
    • "}],"salaryRange":{"min":90000,"max":110000,"currency":"USD","interval":"per-year-salary"},"text":"Executive Assistant / Office Manager","country":"US","workplaceType":"onsite","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

    For more information, visit arcadia.io.

    Why This Role Is Important to Arcadia

    This role serves as a senior operational leader providing dedicated support to select C-level executives, overseeing Arcadia’s physical office environment, and supporting our Return to Office (RTO) initiative. 

    The role provides high-level administrative, operational, and coordination support that enables leadership to focus on Arcadia’s most important priorities. Acting as a trusted partner, this role manages complex calendars, prepares executives for meetings, coordinates communications, and helps drive follow-through on key initiatives across the organization. 

    In addition to executive partnership, this role owns the day-to-day operations of Arcadia’s Boston office, ensuring that in-person work, collaboration, and leadership presence are executed smoothly, consistently, and in alignment with company expectations. 

    This strategic role requires strong judgment, autonomy, decision-making, and acts as a critical connector between executives, People Operations, IT, vendors, and employees. The ideal candidate thrives in a fast-moving, dynamic environment where hybrid staff flow in and out, seamlessly integrating executive support with onsite operations to create a polished, efficient, and welcoming experience for leadership, employees, and guests. 

    What Success Looks Like
    In 3 months
    - Learn executive preferences and routines; begin proactively managing select executive logistics with minimal direction  
    - Learn company processes, organizational structure, and communication norms  
    - Build strong working relationships with People Ops, IT, building management, office vendors  
    - Take ownership of daily office operations and onsite experience  
    - Understand Arcadia’s hybrid / RTO expectations and operating norms  

    In 6 months
    - Anticipate executive needs and operational risks before they surface  
    - Own logistics for executive travel, offsites, and visiting guests 
    - Independently manage office operations, vendors, and onsite logistics; negotiate and manage vendor relationships to ensure the best support for the office  
    - Act as the operational point person for RTO execution and office readiness  
    - Create a consistent, well-run experience for employees and visitors using the office  

    In 12 months
    - Serve as a trusted strategic partner to executives: anticipating needs, managing communication flows 
    - Support long-term planning for onsite collaboration, offsites, and key meetings  
    - Serve as a trusted operational partner to leadership on workplace and onsite strategy  
    - Own office budgets, vendor contracts, and renewal planning  
    - Continuously improve office operations and RTO execution based on feedback and usage patterns  
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n\nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n\nFor more information, visit arcadia.io.\n\nWhy This Role Is Important to Arcadia\n\nThis role serves as a senior operational leader providing dedicated support to select C-level executives, overseeing Arcadia’s physical office environment, and supporting our Return to Office (RTO) initiative. \n\nThe role provides high-level administrative, operational, and coordination support that enables leadership to focus on Arcadia’s most important priorities. Acting as a trusted partner, this role manages complex calendars, prepares executives for meetings, coordinates communications, and helps drive follow-through on key initiatives across the organization. \n\nIn addition to executive partnership, this role owns the day-to-day operations of Arcadia’s Boston office, ensuring that in-person work, collaboration, and leadership presence are executed smoothly, consistently, and in alignment with company expectations. \n\nThis strategic role requires strong judgment, autonomy, decision-making, and acts as a critical connector between executives, People Operations, IT, vendors, and employees. The ideal candidate thrives in a fast-moving, dynamic environment where hybrid staff flow in and out, seamlessly integrating executive support with onsite operations to create a polished, efficient, and welcoming experience for leadership, employees, and guests. \n\nWhat Success Looks Like\nIn 3 months\n- Learn executive preferences and routines; begin proactively managing select executive logistics with minimal direction  \n- Learn company processes, organizational structure, and communication norms  \n- Build strong working relationships with People Ops, IT, building management, office vendors  \n- Take ownership of daily office operations and onsite experience  \n- Understand Arcadia’s hybrid / RTO expectations and operating norms  \n\nIn 6 months\n- Anticipate executive needs and operational risks before they surface  \n- Own logistics for executive travel, offsites, and visiting guests \n- Independently manage office operations, vendors, and onsite logistics; negotiate and manage vendor relationships to ensure the best support for the office  \n- Act as the operational point person for RTO execution and office readiness  \n- Create a consistent, well-run experience for employees and visitors using the office  \n\nIn 12 months\n- Serve as a trusted strategic partner to executives: anticipating needs, managing communication flows \n- Support long-term planning for onsite collaboration, offsites, and key meetings  \n- Serve as a trusted operational partner to leadership on workplace and onsite strategy  \n- Own office budgets, vendor contracts, and renewal planning  \n- Continuously improve office operations and RTO execution based on feedback and usage patterns  \n","hostedUrl":"https://jobs.lever.co/arcadia/4e85d736-8eb4-4637-a006-fafe811a7010","applyUrl":"https://jobs.lever.co/arcadia/4e85d736-8eb4-4637-a006-fafe811a7010/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time Remote","department":"Operations","location":"Boston, MA","team":"Core Customer Partnerships","allLocations":["Boston, MA","Remote (USA)"]},"createdAt":1715867119118,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.\n \nWhy This Role Is Important To Arcadia\n \nAt Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience. \n \nImplementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.\n \nThe ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.\n \nWhat Success Looks Like\nIn 3 months\n- Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives\n- Manage components of the implementation such as integration workstreams\n \nIn 6 months\n- Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration\n- Independently manage multiple components of the implementation, including data integration and module implementations\n \nIn 12 months\n- Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform\n- Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices\n- Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation\n","description":"
    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
    \n
     
    \n
    Why This Role Is Important To Arcadia
    \n
     
    \n
    At Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.
    \n
     
    \n
    Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.
    \n
     
    \n
    The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.
    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    - Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives
    \n
    - Manage components of the implementation such as integration workstreams
    \n
     
    \n
    In 6 months
    \n
    - Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration
    \n
    - Independently manage multiple components of the implementation, including data integration and module implementations
    \n
     
    \n
    In 12 months
    \n
    - Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform
    \n
    - Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices
    \n
    - Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation
    ","id":"af9ca658-6c46-46fd-a02b-6a3d2d0b0811","lists":[{"text":"What You'll Be Doing","content":"\n
  • Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live
    • \n
  • Educating customer resources on Arcadia’s technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy
    • \n
  • Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status
    • \n
  • Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities
    • \n
  • Responsible for customer communications. Owning all standing and ad-hoc project meetings
    • \n
  • Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind
    • \n
  • Demonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture
    • \n
  • Clearly communicating program/project status, issues, risks, plans, etc. to senior management
    • \n
  • Performing other related duties as assigned or requested
    • \n"},{"text":"What You'll Bring","content":"\n
  • Bachelor’s degree in related field
    • \n
  • At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks
    • \n
  • Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform
    • \n
  • Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL
    • \n"},{"text":"Would Love for You to Have","content":"\n
  • Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders
    • \n
  • Strong problem solving, interpersonal, and organizational skills
    • \n
  • Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams
    • \n"},{"text":"What You'll Get","content":"\n
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
    • \n
  • A flexible, remote friendly company with personality and heart
    • \n
  • Employee driven programs and initiatives for personal and professional development
    • \n
  • Be a member of the Arcadian and Barkadian Community
    • \n\n
     
    \n
    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    "}],"salaryRange":{"min":100000,"max":135000,"currency":"USD","interval":"per-year-salary"},"text":"Implementation Manager","country":"US","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
    \n
     
    \n
    Why This Role Is Important To Arcadia
    \n
     
    \n
    At Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.
    \n
     
    \n
    Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.
    \n
     
    \n
    The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.
    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    - Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives
    \n
    - Manage components of the implementation such as integration workstreams
    \n
     
    \n
    In 6 months
    \n
    - Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration
    \n
    - Independently manage multiple components of the implementation, including data integration and module implementations
    \n
     
    \n
    In 12 months
    \n
    - Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform
    \n
    - Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices
    \n
    - Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.\n \nWhy This Role Is Important To Arcadia\n \nAt Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience. \n \nImplementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.\n \nThe ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.\n \nWhat Success Looks Like\nIn 3 months\n- Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives\n- Manage components of the implementation such as integration workstreams\n \nIn 6 months\n- Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration\n- Independently manage multiple components of the implementation, including data integration and module implementations\n \nIn 12 months\n- Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform\n- Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices\n- Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation\n","hostedUrl":"https://jobs.lever.co/arcadia/af9ca658-6c46-46fd-a02b-6a3d2d0b0811","applyUrl":"https://jobs.lever.co/arcadia/af9ca658-6c46-46fd-a02b-6a3d2d0b0811/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time","department":"Operations","location":"Remote (USA)","team":"Technical Operations","allLocations":["Remote (USA)"]},"createdAt":1779915062542,"descriptionPlain":"","description":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
     
    \n
    Why This Role Is Important to Arcadia  
    \n
    \n

    Love data, and want to make a difference?

    \n

    We are seeking individuals who rely on data analysis to make decisions and are passionate about improving the way healthcare is delivered to millions of patients across the country.

    \n

    Join the team of a high growth Population Health and Analytics software company. You will be reporting to the Director of Data Intelligence, a team of talented data and subject matter experts. At Arcadia you will have the opportunity to become an expert in Arcadia’s platform and use those expertise to support our customers with complex business decisions involving their data.

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n\n
    In 6 months
    \n
    \n
      \n
    • Be able to understand the entire arcadia data pipeline understanding how the different pieces operate together
      • \n
    • Lead complex discussions with Arcadia customers to guide them through decision making and how to optimize their use of the product
      • \n
    • Be regularly contributing to Arcadia’s core IP improving our validation process as well as partnering with our engineering team to improve how our product operates
      • \n
    \n
    In 12 months
    \n
    \n
    \n
      \n
    • Be an internal expert in Arcadia’s product and able to regularly support internal and external teams to maximize their decisions around data
      • \n
    • Be an expert in Arcadia’s claims and clinical feeds understanding the end to end process and regularly being able to explain complex decisions to our customers
      • \n
    \n
    \n
    \n
    ","id":"2712ce87-74b7-48d1-a445-b3798602591d","lists":[{"text":"What You'll Be Doing","content":"
    \n\n
  • Working with Arcadia customers to help solve complex business needs within the platform  
    • \n
  • Helping a customer gain trust in our data by explaining the transformations taking place
    • \n
  • Partnering with technical operators to build complex customizations
    • \n
  • Contributing to Arcadia’s new validation engine to ensure it’s best in class checks from a top end analyst
    • \n
  • Be an internal expert in claims data, clinical data, and how that data flows through the Arcadia system
    • \n\n
    "},{"text":"What You'll Bring","content":"
    \n\n
  • 5+ years of experience working with healthcare data
    • \n
  • Excellent communication skills, with the ability to clearly and concisely present findings to stakeholders
    • \n
  • Strong analytical and problem-solving skills
    • \n
  • Deep knowledge of clinical data
    • \n
  • Data Feeds, understanding of their strengths and weaknesses: FHIR, HL7, CCD, full extracts
    • \n
  • Data Terminology, ICDs, SNOMED, LOINC, RxNorm, etc.
    • \n
  • Data Types (e.g. PAMPI), common challenges and how they are leveraged by health systems, ACOs, and payers
    • \n
  • Strong experience with value-based care
    • \n
  • Ability to manage several projects simultaneously, leveraging AI tooling to stay organized and efficient
    • \n
  • Genuine desire to learn and apply AI tools for operational efficiency
    • \n\n
    "},{"text":"Would Love For You To Have","content":"
    \n\n
  • Proficiency with SQL - This role requires a comprehensive knowledge of SQL, and the ideal candidate should have a proven track record of working with complex databases
    • \n
  • Experience working for a health system, ACO, CIN or insurer
    • \n
  • Experience working at a vendor in the healthcare space
    • \n\n
    "},{"text":"What You'll Get","content":"
    \n\n
  • Work alongside a talented team on some of the most complex and rewarding challenges in healthcare data
    • \n
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
    • \n
  • Flexible, remote friendly work environment with the resources and support to do your best work
    • \n
  • Exposure to senior leaders
    • \n
  • Be on the front lines of AI adoption — use cutting-edge tools to accelerate your work and shape how the team operates in an AI-first environment
    • \n
  • Make a meaningful impact on healthcare data operations by improving the quality, reliability, and trustworthiness of data that drives patient care decisions
    • \n
  • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
    • \n\n
    "}],"salaryRange":{"min":160000,"max":185000,"currency":"USD","interval":"per-year-salary"},"text":"Lead Analyst","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
     
    \n
    Why This Role Is Important to Arcadia  
    \n
    \n

    Love data, and want to make a difference?

    \n

    We are seeking individuals who rely on data analysis to make decisions and are passionate about improving the way healthcare is delivered to millions of patients across the country.

    \n

    Join the team of a high growth Population Health and Analytics software company. You will be reporting to the Director of Data Intelligence, a team of talented data and subject matter experts. At Arcadia you will have the opportunity to become an expert in Arcadia’s platform and use those expertise to support our customers with complex business decisions involving their data.

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n\n
    In 6 months
    \n
    \n
      \n
    • Be able to understand the entire arcadia data pipeline understanding how the different pieces operate together
      • \n
    • Lead complex discussions with Arcadia customers to guide them through decision making and how to optimize their use of the product
      • \n
    • Be regularly contributing to Arcadia’s core IP improving our validation process as well as partnering with our engineering team to improve how our product operates
      • \n
    \n
    In 12 months
    \n
    \n
    \n
      \n
    • Be an internal expert in Arcadia’s product and able to regularly support internal and external teams to maximize their decisions around data
      • \n
    • Be an expert in Arcadia’s claims and clinical feeds understanding the end to end process and regularly being able to explain complex decisions to our customers
      • \n
    \n
    \n
    \n
    ","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/arcadia/2712ce87-74b7-48d1-a445-b3798602591d","applyUrl":"https://jobs.lever.co/arcadia/2712ce87-74b7-48d1-a445-b3798602591d/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time","department":"Research & Development","location":"Remote (USA)","team":"Customer Insights","allLocations":["Remote (USA)"]},"createdAt":1780001614759,"descriptionPlain":"","description":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
     
    \n
    \n
    Why This Role Is Important to Arcadia
    \n
    \n

    The Lead Analyst is a strategic leader within Arcadia’s Customer Insights organization, driving the most complex and high-value analytic engagements across the enterprise. This role combines technical excellence with thought leadership, influencing analytic strategy and product direction.

    \n

    You will shape how Arcadia and its customers leverage data to improve population health outcomes, reduce costs, and enable smarter healthcare decisions.

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n\n
    In 6 months
    \n
    \n
      \n
    • Drive the development of advanced analytic frameworks and reusable assets across production analytic portfolios
      • \n
    • Contribute thought leadership to Arcadia’s analytics strategy and product evolution
      • \n
    • Be owner of at least one Analytics Engine (risk, medecon, episodes, etc.) while contributing to others
      • \n
    \n
    In 12 months
    \n
    \n
      \n
    • Serve as a company-wide expert on healthcare analytics and an architect of analytics engines
      • \n
    • Have a deep understanding of how our customers use our analytics products
      • \n
    • Build out roadmap with product of path to make analytics engines market leading
      • \n
    \n
    \n
    \n
    \n
    ","id":"7ef80b6f-324c-4bbb-a5d2-d30646692271","lists":[{"text":"What You'll Be Doing","content":"
    \n\n
  • Serve as the lead analytics strategist for at least one analytics engine
    • \n
  • Develop and implement innovative analytic methodologies through DBT engines
    • \n
  • Partner closely with product and engineering to deliver Arcadia’s analytics roadmap and contribute to product innovation
    • \n
  • Lead cross-functional analytic initiatives
    • \n
  • Act as an internal and external thought leader—representing Arcadia’s analytic capabilities at customer meetings, industry conferences, and publications
    • \n
  • Oversee analytic quality standards and ensure analytic rigor across customer engagements
    • \n
  • Guide, mentor, and develop Analysts to build organizational capacity and excellence
    • \n
  • Identify opportunities for automation, scalability, and reusability in analytic delivery
    • \n\n
    "},{"text":"What You'll Bring","content":"
    \n\n
  • 7+ years of experience in healthcare analytics, with deep expertise in population health, quality, or value-based care analytics
    • \n
  • Demonstrated experience in analytic leadership, strategy, and client advisory roles
    • \n
  • Advanced proficiency in SQL and DBT
    • \n
  • Experience in data visualization and communication of complex insights to executive audiences
    • \n
  • Proven ability to design, manage, and deliver enterprise-level analytic programs
    • \n
  • Strong business acumen and the ability to influence decisions through data
    • \n
  • Experience with AWS data tools, predictive modeling, or machine learning
    • \n\n
    "},{"text":"Would Love For You To Have","content":"
    \n\n
  • Experience leading analytics strategy for healthcare technology or payer organizations
    • \n
  • Experience with different VBO programs (MSSP, REACH, MA)
    • \n
  • Familiarity with data pipelines
    • \n
  • Experience influencing product development or roadmap through analytics insights
    • \n\n
    "},{"text":"What You'll Get","content":"\n
  • Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
    • \n
  • A flexible, remote-friendly company with personality and heart
    • \n
  • Employee-driven programs and initiatives for personal and professional development
    • \n
  • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
    • \n"}],"salaryRange":{"max":170000,"currency":"USD","interval":"per-year-salary","min":145000},"text":"Lead Analyst, Analytics","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
     
    \n
    \n
    Why This Role Is Important to Arcadia
    \n
    \n

    The Lead Analyst is a strategic leader within Arcadia’s Customer Insights organization, driving the most complex and high-value analytic engagements across the enterprise. This role combines technical excellence with thought leadership, influencing analytic strategy and product direction.

    \n

    You will shape how Arcadia and its customers leverage data to improve population health outcomes, reduce costs, and enable smarter healthcare decisions.

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n\n
    In 6 months
    \n
    \n
      \n
    • Drive the development of advanced analytic frameworks and reusable assets across production analytic portfolios
      • \n
    • Contribute thought leadership to Arcadia’s analytics strategy and product evolution
      • \n
    • Be owner of at least one Analytics Engine (risk, medecon, episodes, etc.) while contributing to others
      • \n
    \n
    In 12 months
    \n
    \n
      \n
    • Serve as a company-wide expert on healthcare analytics and an architect of analytics engines
      • \n
    • Have a deep understanding of how our customers use our analytics products
      • \n
    • Build out roadmap with product of path to make analytics engines market leading
      • \n
    \n
    \n
    \n
    \n
    ","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/arcadia/7ef80b6f-324c-4bbb-a5d2-d30646692271","applyUrl":"https://jobs.lever.co/arcadia/7ef80b6f-324c-4bbb-a5d2-d30646692271/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time","department":"Operations","location":"Remote (USA)","team":"Technical Operations","allLocations":["Remote (USA)"]},"createdAt":1779932891996,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \n \nWhy This Role Is Important to Arcadia \nArcadia's data platform powers population health analytics for health plans, ACOs, and provider groups across the country. As a Lead Analytics Engineer — Data Modeling & Quality, you sit at the intersection of data quality ownership and analytical data modeling. You'll own the SQL and DBT layer that transforms raw clinical and claims data into trusted, production-grade datasets, while also serving as the quality authority for the data those models produce.\n\nThis is a hybrid role — deeper SQL and DBT expertise than a traditional Data Health Professional, with a more analytical and model-focused scope than a Data Engineering role. You're less focused on pipeline infrastructure and more on the logic, shape, and trustworthiness of the data itself.\n \nWhat Success Looks Like\nIn 3 months\nIndependently triage and resolve pipeline data quality issues\nAuthor at least one new DBT model or refactor an existing one to meet current modeling standards\nDesign a DBT test suite for a set of models lacking coverage\nUnderstand the end-to-end pipeline from ingress through silver and gold, and be able to trace a data quality issue to its root layer\nIn 6 months\n\n\n","description":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
     
    \n
    \n
    Why This Role Is Important to Arcadia 
    \n
    \n

    Arcadia's data platform powers population health analytics for health plans, ACOs, and provider groups across the country. As a Lead Analytics Engineer — Data Modeling & Quality, you sit at the intersection of data quality ownership and analytical data modeling. You'll own the SQL and DBT layer that transforms raw clinical and claims data into trusted, production-grade datasets, while also serving as the quality authority for the data those models produce.

    This is a hybrid role — deeper SQL and DBT expertise than a traditional Data Health Professional, with a more analytical and model-focused scope than a Data Engineering role. You're less focused on pipeline infrastructure and more on the logic, shape, and trustworthiness of the data itself.

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n
      \n
    • Independently triage and resolve pipeline data quality issues
      • \n
    • Author at least one new DBT model or refactor an existing one to meet current modeling standards
      • \n
    • Design a DBT test suite for a set of models lacking coverage
      • \n
    • Understand the end-to-end pipeline from ingress through silver and gold, and be able to trace a data quality issue to its root layer
      • \n
    \n
    \n
    In 6 months
    \n
    \n
    \n
      \n
    • Building strong working relationships with clients and cross-functional partners (Data Engineering, Customer Success)
      • \n
    • Deeply familiar with Arcadia's full data stack — from ingress through silver, gold, and downstream consumers
      • \n
    • Driving at least one improvement project forward, whether technical (e.g. model refactor, new DQ framework) or process-focused (e.g. promotion playbook, triage workflow)
      • \n
    \n
    \n
    In 12 months
    \n
    \n
      \n
    • Recognized as a leader within the department — peers and stakeholders seek out your expertise on data modeling and quality
      • \n
    • Operating independently across the full scope of the role with minimal guidance
      • \n
    • Two or more improvement projects completed and in production, with measurable impact on data quality or operational efficiency
      • \n
    \n
    \n
    \n
    \n
    ","id":"16fb294b-eb50-4f1d-a3e9-fd0c34a8594e","lists":[{"text":"What You'll Be Doing","content":"
    \n
    DATA MODELING & DBT DEVELOPMENT
    \n\n
  • Author, review, and maintain DBT models using Spark/Hudi from ingest through bronze and silver
    • \n
  • Help clients understand their data model, assumptions, and limitations through intentional validation
    • \n
  • Troubleshoot and fix issues, then write DBT tests to catch issues proactively
    • \n
  • Optimize SQL performance for slow-running jobs
    • \n
  • Partner with Data Engineering on Hudi table design, partition strategy, and incremental patterns
    • \n\n
    DATA QUALITY OWNERSHIP
    \n\n
  • Triage and classify data quality alerts, distinguishing source-level issues from transform-layer failures
    • \n
  • Design and maintain volume monitors and DQ monitors (null rate, distribution, future-date checks)
    • \n
  • Author and apply clinical DQ rules (entity volume, field coverage, LOINC coverage, referential integrity) and claims validation rules across silver and gold layers
    • \n
  • Conduct quality reviews for connector promotions — evaluating silver entity coverage, validation rule pass rates, and bronze-to-silver transformation correctness
    • \n
  • Own the ticket queue for DQ, attribution, hierarchy, and customer-specific data quality issues, writing clear customer-facing findings
    • \n\n
    CROSS-FUNCTIONAL QUALITY COLLABORATION
    \n\n
  • Lead data quality reviews during connector installation and promotion (UAT → PRD), including claims validation playbooks and null analysis
    • \n
  • Partner with Data Engineering on root-cause triage for errors, ingress anomalies, and silver table issues surfaced through data quality monitoring
    • \n
  • Coordinate with the Measure Implementation Team (MIT) when data quality issues affect quality measure scores
    • \n
  • Contribute to and enforce data modeling standards across teams
    • \n\n
    TECHNOLOGIES
    \n\n
  • Data modeling: DBT-Spark, SQL, Claude
    • \n
  • Warehousing: Amazon Redshift, Apache Hudi, AWS Athena
    • \n
  • Data quality: volume/DQ monitors, DBT tests
    • \n
  • Orchestration: Argo Workflows, Airflow
    • \n
  • Source control: Git / GitHub, PR-based review workflows
    • \n
  • Observability: Grafana, Loki, Jira
    • \n
  • Healthcare data: Claims (plan/professional/pharmacy), EHR (clinical entities), MPI
    • \n\n
    "},{"text":"What You'll Bring","content":"
    \n
    Education:
    \n\n
  • Bachelor's or Master's degree in Computer Science, Statistics, Business, Economics, or a related field
    • \n\n
    Experience:
    \n\n
  • Advanced SQL: window functions, complex CTEs, aggregation patterns, performance tuning on columnar databases
    • \n
  • DBT: hands-on experience authoring models, tests, macros, and yml documentation; familiarity with incremental strategies
    • \n
  • Healthcare data literacy: working knowledge of claims data (professional, institutional, pharmacy), clinical data (EHR entities), and common quality dimensions (member months, coverage rates, null patterns)
    • \n
  • Data quality mindset: ability to differentiate source data issues from transform issues, design systematic validation checks, and communicate data quality findings clearly
    • \n\nSkills:
    \n\n
  • Clear communicator — able to translate technical findings for clients and non-technical stakeholders
    • \n
  • Strong analytical judgment — you can look at a distribution and know when something is wrong
    • \n
  • Ability to manage several projects simultaneously, leveraging AI tooling to stay organized and efficient
    • \n
  • Genuine desire to learn and apply AI tools for operational efficiency
    • \n"},{"text":"Would Love For You To Have","content":"\n
  • Experience with Spark SQL and Hudi table format
    • \n
  • Familiarity with data quality monitoring tools
    • \n
  • Comfortable operating in an AI-first environment using Claude to build/verify various day-to-day workflows
    • \n
  • Exposure to population health analytics concepts: HEDIS measures, risk adjustment, value-based care metrics\n\n
  • Python scripting for data investigation and automation
    • \n
  • Experience with Argo Workflows or similar orchestration platforms
    • \n
  • Healthcare data standards: ICD-10, CPT, NDC, LOINC, NPI
    • \n\n\n"},{"text":"What You'll Get","content":"
    \n\n
  • Work alongside a talented team on some of the most complex and rewarding challenges in healthcare data
    • \n
  • Flexible, fully remote work environment with the resources and support to do your best work
    • \n
  • Exposure to senior leaders
    • \n
  • Be on the front lines of AI adoption — use cutting-edge tools to accelerate your work and shape how the team operates in an AI-first environment
    • \n
  • Make a meaningful impact on healthcare data operations by improving the quality, reliability, and trustworthiness of data that drives patient care decisions
    • \n
  • Be a part of a mission driven company that is transforming the healthcare industry
    • \n
  • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
    • \n\n
    "}],"salaryRange":{"min":160000,"max":185000,"currency":"USD","interval":"per-year-salary"},"text":"Lead Analytics Engineer - Data Modeling & Quality","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
     
    \n
    \n
    Why This Role Is Important to Arcadia 
    \n
    \n

    Arcadia's data platform powers population health analytics for health plans, ACOs, and provider groups across the country. As a Lead Analytics Engineer — Data Modeling & Quality, you sit at the intersection of data quality ownership and analytical data modeling. You'll own the SQL and DBT layer that transforms raw clinical and claims data into trusted, production-grade datasets, while also serving as the quality authority for the data those models produce.

    This is a hybrid role — deeper SQL and DBT expertise than a traditional Data Health Professional, with a more analytical and model-focused scope than a Data Engineering role. You're less focused on pipeline infrastructure and more on the logic, shape, and trustworthiness of the data itself.

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n
      \n
    • Independently triage and resolve pipeline data quality issues
      • \n
    • Author at least one new DBT model or refactor an existing one to meet current modeling standards
      • \n
    • Design a DBT test suite for a set of models lacking coverage
      • \n
    • Understand the end-to-end pipeline from ingress through silver and gold, and be able to trace a data quality issue to its root layer
      • \n
    \n
    \n
    In 6 months
    \n
    \n
    \n
      \n
    • Building strong working relationships with clients and cross-functional partners (Data Engineering, Customer Success)
      • \n
    • Deeply familiar with Arcadia's full data stack — from ingress through silver, gold, and downstream consumers
      • \n
    • Driving at least one improvement project forward, whether technical (e.g. model refactor, new DQ framework) or process-focused (e.g. promotion playbook, triage workflow)
      • \n
    \n
    \n
    In 12 months
    \n
    \n
      \n
    • Recognized as a leader within the department — peers and stakeholders seek out your expertise on data modeling and quality
      • \n
    • Operating independently across the full scope of the role with minimal guidance
      • \n
    • Two or more improvement projects completed and in production, with measurable impact on data quality or operational efficiency
      • \n
    \n
    \n
    \n
    \n
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \n \nWhy This Role Is Important to Arcadia \nArcadia's data platform powers population health analytics for health plans, ACOs, and provider groups across the country. As a Lead Analytics Engineer — Data Modeling & Quality, you sit at the intersection of data quality ownership and analytical data modeling. You'll own the SQL and DBT layer that transforms raw clinical and claims data into trusted, production-grade datasets, while also serving as the quality authority for the data those models produce.\n\nThis is a hybrid role — deeper SQL and DBT expertise than a traditional Data Health Professional, with a more analytical and model-focused scope than a Data Engineering role. You're less focused on pipeline infrastructure and more on the logic, shape, and trustworthiness of the data itself.\n \nWhat Success Looks Like\nIn 3 months\nIndependently triage and resolve pipeline data quality issues\nAuthor at least one new DBT model or refactor an existing one to meet current modeling standards\nDesign a DBT test suite for a set of models lacking coverage\nUnderstand the end-to-end pipeline from ingress through silver and gold, and be able to trace a data quality issue to its root layer\nIn 6 months\n\n\n","hostedUrl":"https://jobs.lever.co/arcadia/16fb294b-eb50-4f1d-a3e9-fd0c34a8594e","applyUrl":"https://jobs.lever.co/arcadia/16fb294b-eb50-4f1d-a3e9-fd0c34a8594e/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time Remote","department":"Operations","location":"Remote (USA)","team":"Training, Learning, and Development","allLocations":["Remote (USA)"]},"createdAt":1778700254576,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia\nAs Manager, Training and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs.  Your expertise in value-based care, medical economics, including risk adjustment, cost management, network optimization, contract forecasting, will directly impact the effectiveness of our training programs, and customer adoption strategies.\n \nWhat Success Looks Like\nIn 3 months\nEstablish a clear understanding of current Arcadia training programs\nInitiate collaboration with product and customer teams, leveraging your expertise to inform\nimmediate enablement initiatives\nEngage with customer management teams as part of customer engagements efforts\nIn 6 months\nImplement targeted training sessions addressing specific medical economic topics relevant to\nour customers\nBuild robust relationships with internal stakeholders, embedding a credible customer\nviewpoint into ongoing projects\nIn 12 months\nMaintain a structured and evolving curriculum that addresses emerging customer needs and\nplatform developments\nDemonstrate measurable impact through customer adoption, engagement, and enhanced\ninternal cross-team knowledge of customer workflows\n","description":"
    \n
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n

    As Manager, Training and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs.  Your expertise in value-based care, medical economics, including risk adjustment, cost management, network optimization, contract forecasting, will directly impact the effectiveness of our training programs, and customer adoption strategies.

    \n
     
    \n
    \n
    What Success Looks Like
    \n
    In 3 months
    \n\n
    In 6 months
    \n\n
    In 12 months
    \n\n
    ","id":"f96f76d6-16ed-4e33-aa3b-eb3a3b11e779","lists":[{"text":"What You'll Be Doing","content":"
    Customer Enablement & Training:
    \n\n
  • Contribute directly to the development and delivery of training programs that leverage your medical economics expertise, providing customers actionable strategies for risk adjustment, cost management, network optimization, contract forecasting
    • \n
  • Actively participate in and contribute to certification programs, bringing your operational experience to Arcadia’s internal and customer-facing training initiatives
    • \n\n
    Platform Expertise & Customer Insight:
    \n\n
  • Serve as an expert resource with extensive knowledge of medical economics related workflows critical to operational success in the context of value-based care
    • \n
  • Partner with Arcadia’s product, development, and data analytics teams to provide credible customer perspectives for enhancing product features and functionalities
    • \n\n
    Continuous Improvement & Content Development:
    \n\n
  • Identify gaps in training and enablement resources, drawing on your customer experience to design impactful programs tailored to medical economics professionals
    • \n\n
    Cross-Functional Collaboration:
    \n\n
  • Collaborate closely with engineering, support, and professional services teams, influencing the development of training and enablement content based on customer needs
    • \n"},{"text":"What You'll Bring","content":"\n
  • Proven track record in medical economics, with deep expertise in areas such as healthcare analytics and economics, VBC contract management, risk adjustment, network optimization, cost management
    • \n
  • Extensive hands-on experience with systems enabling value-based care operations
    • \n
  • Demonstrated ability to create effective training materials and communicate complex concepts clearly and persuasively
    • \n
  • Strong analytical, strategic thinking, and problem-solving abilities
    • \n
  • Exceptional project management skills and a collaborative, results-oriented mindset
    • \n"},{"text":"Would Love For You To Have","content":"\n
  • Previous experience with Arcadia solutions
    • \n
  • Passion for educating others and enthusiasm for customers' success
    • \n
  • Previous experience in consulting with provider and/or payer organizations on leveraging data to deliver on Value-based care programs
    • \n"},{"text":"What You'll Get","content":"\n
  • Opportunity to shape impactful training programs in a rapidly evolving healthcare environment
    • \n
  • Engagement with cross-functional teams in a mission-driven company transforming healthcare
    • \n
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
    • \n
  • A flexible, remote friendly company with personality and heart
    • \n
  • Employee driven programs and initiatives for personal and professional development
    • \n
  • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
    • \n"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","max":145000,"min":105000},"text":"Manager, Training and Enablement","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    \n
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n

    As Manager, Training and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs.  Your expertise in value-based care, medical economics, including risk adjustment, cost management, network optimization, contract forecasting, will directly impact the effectiveness of our training programs, and customer adoption strategies.

    \n
     
    \n
    \n
    What Success Looks Like
    \n
    In 3 months
    \n\n
    In 6 months
    \n\n
    In 12 months
    \n\n
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia\nAs Manager, Training and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs.  Your expertise in value-based care, medical economics, including risk adjustment, cost management, network optimization, contract forecasting, will directly impact the effectiveness of our training programs, and customer adoption strategies.\n \nWhat Success Looks Like\nIn 3 months\nEstablish a clear understanding of current Arcadia training programs\nInitiate collaboration with product and customer teams, leveraging your expertise to inform\nimmediate enablement initiatives\nEngage with customer management teams as part of customer engagements efforts\nIn 6 months\nImplement targeted training sessions addressing specific medical economic topics relevant to\nour customers\nBuild robust relationships with internal stakeholders, embedding a credible customer\nviewpoint into ongoing projects\nIn 12 months\nMaintain a structured and evolving curriculum that addresses emerging customer needs and\nplatform developments\nDemonstrate measurable impact through customer adoption, engagement, and enhanced\ninternal cross-team knowledge of customer workflows\n","hostedUrl":"https://jobs.lever.co/arcadia/f96f76d6-16ed-4e33-aa3b-eb3a3b11e779","applyUrl":"https://jobs.lever.co/arcadia/f96f76d6-16ed-4e33-aa3b-eb3a3b11e779/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time","department":"Product Management","location":"Remote (USA)","team":"Product","allLocations":["Remote (USA)"]},"createdAt":1781038174071,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia\nHealthcare is entering a new era where AI can fundamentally transform how organizations understand populations, improve outcomes, reduce administrative burden, and deliver better experiences for patients and providers. Arcadia is uniquely positioned at the intersection of healthcare data, analytics, and workflow intelligence to bring these capabilities to market. \nWe are looking for a Principal Product Manager, AI Products to help define and deliver the next generation of AI-powered healthcare solutions. This leader will own critical product investments that leverage generative AI, advanced analytics, and intelligent automation to solve meaningful customer problems and create measurable business value. \nPrincipal Product Managers at Arcadia are builders, operators, and end-to-end owners. They combine deep customer understanding, strong technical fluency, and relentless execution to bring innovative products from concept to customer adoption. They operate with significant autonomy, influence company strategy through product outcomes, and are accountable for delivering enterprise-grade capabilities that customers trust and depend on. \nThis role is ideal for product leaders who thrive in fast-moving environments, can translate emerging AI technologies into real-world customer value, and are energized by shipping products rather than managing process. \nSuccess is measured by products delivered, customer outcomes achieved, business impact created, and the ability to establish yourself as a trusted expert with customers and cross-functional partners. \n \nWhat Success Looks Like\nIn 3 months\nDevelop working expertise in Arcadia’s platform architecture, customer workflows, AI strategy, and data ecosystem\nIdentify and prioritize high-impact product opportunities within assigned domain ownership\nShip at least one meaningful customer-facing enhancement or production capability\nDemonstrate the ability to independently navigate ambiguity and drive product decisions to execution\nIn 6 months\n\n\n","description":"
    \n
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n
    \n
    \n

    Healthcare is entering a new era where AI can fundamentally transform how organizations understand populations, improve outcomes, reduce administrative burden, and deliver better experiences for patients and providers. Arcadia is uniquely positioned at the intersection of healthcare data, analytics, and workflow intelligence to bring these capabilities to market.  

    \n
    \n
    \n

    We are looking for a Principal Product Manager, AI Products to help define and deliver the next generation of AI-powered healthcare solutions. This leader will own critical product investments that leverage generative AI, advanced analytics, and intelligent automation to solve meaningful customer problems and create measurable business value.  

    \n
    \n
    \n

    Principal Product Managers at Arcadia are builders, operators, and end-to-end owners. They combine deep customer understanding, strong technical fluency, and relentless execution to bring innovative products from concept to customer adoption. They operate with significant autonomy, influence company strategy through product outcomes, and are accountable for delivering enterprise-grade capabilities that customers trust and depend on.  

    \n
    \n
    \n

    This role is ideal for product leaders who thrive in fast-moving environments, can translate emerging AI technologies into real-world customer value, and are energized by shipping products rather than managing process.  

    \n
    \n
    \n

    Success is measured by products delivered, customer outcomes achieved, business impact created, and the ability to establish yourself as a trusted expert with customers and cross-functional partners. 

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n
      \n
    • Develop working expertise in Arcadia’s platform architecture, customer workflows, AI strategy, and data ecosystem
      • \n
    • Identify and prioritize high-impact product opportunities within assigned domain ownership
      • \n
    • Ship at least one meaningful customer-facing enhancement or production capability
      • \n
    • Demonstrate the ability to independently navigate ambiguity and drive product decisions to execution
      • \n
    \n
    \n
    In 6 months
    \n
    \n
    \n
      \n
    • Deliver multiple enterprise-grade AI-enabled product capabilities into production
      • \n
    • Establish a track record of measurable customer adoption and business impact
      • \n
    • Become the recognized product owner and domain expert for assigned product areas
      • \n
    • Demonstrate consistent execution against roadmap commitments
      • \n
    \n
    \n
    \n
    \n
    In 12 months
    \n
    \n
      \n
    • Own a portfolio of AI-powered product capabilities delivering measurable customer and business outcomes
      • \n
    • Lead major product initiatives that drive growth, operational leverage, customer retention, or market differentiation
      • \n
    • Influence Arcadia’s long-term AI product strategy through successful execution and demonstrated results
      • \n
    • Be recognized as one of the organization’s strongest product builders and operators
      • \n
    \n
    \n
    \n
    \n
    ","id":"8d01e985-fc84-4097-ab31-ca2a328d8e11","lists":[{"text":"What You'll Be Doing","content":"
    \n\n
  • Own the end-to-end lifecycle of AI-powered product capabilities from concept through customer adoption and measurable business impact
    • \n
  • Deliver enterprise-grade generative AI products and workflow automation capabilities into production environments at scale
    • \n
  • Work directly with customers to understand operational challenges, validate product direction, and ensure solutions address real-world healthcare workflows
    • \n
  • Translate advances in AI, LLMs, agentic systems, retrieval architectures, and analytics into practical customer solutions
    • \n
  • Partner closely with Engineering, Data Science, Customer Success, and GTM teams to ensure products are successfully adopted and deliver measurable value
    • \n
  • Drive roadmap decisions using customer needs, technical realities, business objectives, and market opportunities
    • \n
  • Own product success metrics tied to customer adoption, revenue growth, operational efficiency, and business outcomes
    • \n
  • Act as the accountable owner for shipping high-quality products on a predictable cadence
    • \n
  • Mentor and elevate product management practices across the broader Product organization
    • \n\n
    \n
    \n
    \n

     

    \n
    \n
    "},{"text":"What You'll Bring","content":"

    Education

    \n\n
  • Bachelor’s degree required; advanced degree in business, computer science, engineering, healthcare, data science, AI/ML, or a related field preferred
    • \n\n

    Experience

    \n"},{"text":"What You'll Get","content":"\n
  • The opportunity to shape the future of AI-enabled healthcare products and platform innovation at scale
    • \n
  • Significant influence over strategic product direction, organizational maturity, and next-generation customer experiences
    • \n
  • The opportunity to solve some of healthcare’s most complex operational, clinical, and data challenges alongside exceptionally talented cross-functional teams
    • \n
  • A highly visible role with meaningful executive partnership and organizational impact
    • \n
  • The ability to help define how AI, automation, analytics, and workflow transformation reshape healthcare delivery and operations
    • \n
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care 
    • \n
  • A flexible, remote friendly company with personality and heart 
    • \n
  • Employee driven programs and initiatives for personal and professional development  
    • \n
  • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
    • \n"}],"salaryRange":{"min":180000,"max":220000,"currency":"USD","interval":"per-year-salary"},"text":"Principal Product Manager, AI Product","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    \n
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n
    \n
    \n

    Healthcare is entering a new era where AI can fundamentally transform how organizations understand populations, improve outcomes, reduce administrative burden, and deliver better experiences for patients and providers. Arcadia is uniquely positioned at the intersection of healthcare data, analytics, and workflow intelligence to bring these capabilities to market.  

    \n
    \n
    \n

    We are looking for a Principal Product Manager, AI Products to help define and deliver the next generation of AI-powered healthcare solutions. This leader will own critical product investments that leverage generative AI, advanced analytics, and intelligent automation to solve meaningful customer problems and create measurable business value.  

    \n
    \n
    \n

    Principal Product Managers at Arcadia are builders, operators, and end-to-end owners. They combine deep customer understanding, strong technical fluency, and relentless execution to bring innovative products from concept to customer adoption. They operate with significant autonomy, influence company strategy through product outcomes, and are accountable for delivering enterprise-grade capabilities that customers trust and depend on.  

    \n
    \n
    \n

    This role is ideal for product leaders who thrive in fast-moving environments, can translate emerging AI technologies into real-world customer value, and are energized by shipping products rather than managing process.  

    \n
    \n
    \n

    Success is measured by products delivered, customer outcomes achieved, business impact created, and the ability to establish yourself as a trusted expert with customers and cross-functional partners. 

    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n
      \n
    • Develop working expertise in Arcadia’s platform architecture, customer workflows, AI strategy, and data ecosystem
      • \n
    • Identify and prioritize high-impact product opportunities within assigned domain ownership
      • \n
    • Ship at least one meaningful customer-facing enhancement or production capability
      • \n
    • Demonstrate the ability to independently navigate ambiguity and drive product decisions to execution
      • \n
    \n
    \n
    In 6 months
    \n
    \n
    \n
      \n
    • Deliver multiple enterprise-grade AI-enabled product capabilities into production
      • \n
    • Establish a track record of measurable customer adoption and business impact
      • \n
    • Become the recognized product owner and domain expert for assigned product areas
      • \n
    • Demonstrate consistent execution against roadmap commitments
      • \n
    \n
    \n
    \n
    \n
    In 12 months
    \n
    \n
      \n
    • Own a portfolio of AI-powered product capabilities delivering measurable customer and business outcomes
      • \n
    • Lead major product initiatives that drive growth, operational leverage, customer retention, or market differentiation
      • \n
    • Influence Arcadia’s long-term AI product strategy through successful execution and demonstrated results
      • \n
    • Be recognized as one of the organization’s strongest product builders and operators
      • \n
    \n
    \n
    \n
    \n
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia\nHealthcare is entering a new era where AI can fundamentally transform how organizations understand populations, improve outcomes, reduce administrative burden, and deliver better experiences for patients and providers. Arcadia is uniquely positioned at the intersection of healthcare data, analytics, and workflow intelligence to bring these capabilities to market. \nWe are looking for a Principal Product Manager, AI Products to help define and deliver the next generation of AI-powered healthcare solutions. This leader will own critical product investments that leverage generative AI, advanced analytics, and intelligent automation to solve meaningful customer problems and create measurable business value. \nPrincipal Product Managers at Arcadia are builders, operators, and end-to-end owners. They combine deep customer understanding, strong technical fluency, and relentless execution to bring innovative products from concept to customer adoption. They operate with significant autonomy, influence company strategy through product outcomes, and are accountable for delivering enterprise-grade capabilities that customers trust and depend on. \nThis role is ideal for product leaders who thrive in fast-moving environments, can translate emerging AI technologies into real-world customer value, and are energized by shipping products rather than managing process. \nSuccess is measured by products delivered, customer outcomes achieved, business impact created, and the ability to establish yourself as a trusted expert with customers and cross-functional partners. \n \nWhat Success Looks Like\nIn 3 months\nDevelop working expertise in Arcadia’s platform architecture, customer workflows, AI strategy, and data ecosystem\nIdentify and prioritize high-impact product opportunities within assigned domain ownership\nShip at least one meaningful customer-facing enhancement or production capability\nDemonstrate the ability to independently navigate ambiguity and drive product decisions to execution\nIn 6 months\n\n\n","hostedUrl":"https://jobs.lever.co/arcadia/8d01e985-fc84-4097-ab31-ca2a328d8e11","applyUrl":"https://jobs.lever.co/arcadia/8d01e985-fc84-4097-ab31-ca2a328d8e11/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time Remote","department":"Engineering","location":"Remote (USA)","team":"Engineering","allLocations":["Remote (USA)","Boston, MA"]},"createdAt":1769714834273,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia\nArcadia’s mission is to improve healthcare outcomes through better data and smarter technology. A critical pillar of this mission is the User Management system, which governs authentication, authorization, and user provisioning across all Arcadia’s applications.\nWe’re looking for a Principal Software Engineer to take technical ownership of this area—leading the rearchitecture and implementation of a robust, scalable, and secure access control framework. By the time you join, the team will have completed key architectural planning decisions; your focus will be on translating that architecture into reality.\nBeyond the core platform work, this role will drive adoption of AI-augmented engineering practices across the team—bringing modern agentic development approaches that raise the standard for how we build software.\n \nWhat Success Looks Like\nIn 3 months\nGain deep familiarity with Arcadia's existing User Management system — Auth0 tenants, Chimera authorization model, Hydra session management, and event-driven provisioning workflows\nComplete design handoff for the new access and grants architecture, collaborating closely with product and platform teams to understand business and security requirements\nBegin staged implementation of the new system, focusing on core backend services and foundational APIs\nIn 6 months\nLead the implementation of a centralized access control framework that replaces legacy patterns across the platform\nDrive integration of new user and access models into key Arcadia applications with zero-downtime migration for internal and external users\nIn 12 months\nOwn and operate a fully modernized User Management system that delivers secure, reliable, and high-performance authentication and authorization at scale\nDefine and begin executing on a unified access control strategy across services — establishing the roadmap to eliminate duplicated auth logic and reduce integration surface area\nMentor engineers and guide teams across Arcadia in secure, distributed, and scalable system design — including adoption of AI-augmented development practices\n","description":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n
    \n

    Arcadia’s mission is to improve healthcare outcomes through better data and smarter technology. A critical pillar of this mission is the User Management system, which governs authentication, authorization, and user provisioning across all Arcadia’s applications.

    \n

    We’re looking for a Principal Software Engineer to take technical ownership of this area—leading the rearchitecture and implementation of a robust, scalable, and secure access control framework. By the time you join, the team will have completed key architectural planning decisions; your focus will be on translating that architecture into reality.

    \n

    Beyond the core platform work, this role will drive adoption of AI-augmented engineering practices across the team—bringing modern agentic development approaches that raise the standard for how we build software.

    \n
    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n\n
    \n
    In 6 months
    \n
    \n\n
    \n
    In 12 months
    \n
    \n\n
    ","id":"a5711ac1-89d9-4441-bb3c-e4b08e9ff0db","lists":[{"text":"What You'll Be Doing","content":"\n
  • Leading the rearchitecture and modernization of the User Management platform — authentication (Auth0, SAML 2.0, OAuth2, JWT), authorization, access control, and user provisioning across Arcadia products
    • \n
  • Building backend services and APIs across a polyglot stack (TypeScript/NestJS, Go, Python) supporting secure, multi-tenant access models
    • \n
  • Owning Auth0 tenant management, cross-application SSO, and session infrastructure — including SAML integrations, identity provider relationships, and Hydra session management
    • \n
  • Managing cloud infrastructure through Infrastructure-as-Code (Terraform/Terragrunt) and AWS-native services (Lambda, API Gateway, DynamoDB, Cognito, SNS)
    • \n
  • Defining SLOs and designing telemetry for key features, ensuring robust monitoring, canary, and standard rollout strategies — with shared ownership of on-call reliability
    • \n
  • Partnering with cross-functional stakeholders — including Product, Security, and SRE — to ensure alignment between technical execution and organizational priorities
    • \n
  • Providing leadership, mentorship, and clarity in complex, ambiguous problem spaces
    • \n"},{"text":"What You'll Bring","content":"\n
  • 10+ years of professional full-stack software engineering experience with a focus on backend and distributed systems
    • \n
  • Proven success building and scaling identity and access management systems, including authentication (SAML 2.0, OAuth2, JWT) and fine-grained authorization frameworks
    • \n
  • Expertise in TypeScript, Node.js/NestJS, and modern React/Angular development for full stack delivery
    • \n
  • Hands-on experience with agentic AI-assisted development — actively using agentic coding tools, context-engineered environments, and AI-augmented workflows, with a track record of independently shipping AI-native tooling and defining how teams leverage AI strategically
    • \n
  • Strong command of cloud architecture (AWS preferred) and IaC practices with Terraform
    • \n
  • Deep experience with relational and NoSQL data stores, designing for vertical & horizontal scalability and high availability
    • \n
  • Demonstrated ability to own complex systems from design through rollout and post-release operation, with strong attention to quality and reliability
    • \n
  • Strong communication, collaboration, and architectural reasoning skills — able to work across engineering, product, SRE, and security teams while balancing pragmatism with long-term technical health
    • \n"},{"text":"Would Love for You to Have","content":"\n
  • Experience modernizing identity and access systems or other critical, cross-cutting platform services
    • \n
  • Familiarity with API gateway design, centralized JWT validation, and event-driven architectures
    • \n
  • Exposure to data streaming or message-driven systems (Kafka, Kinesis, SNS/SQS)
    • \n
  • Experience in healthcare technology, HIPAA compliance, or other regulated data environments
    • \n
  • Polyglot engineering experience — comfortable working across multiple languages and frameworks (e.g., Python, Java, Go) when solving complex distributed system challenges
    • \n
  • Experience building internal developer tooling, custom agents, or platform-level AI integrations that go beyond individual productivity — shaping how an engineering organization adopts and scales AI-assisted development
    • \n"},{"text":"What You'll Get","content":"\n
  • The opportunity to own one of Arcadia's most critical platform domains and drive its evolution for scale and reliability
    • \n
  • A mission-driven culture where your work improves patient outcomes and healthcare delivery
    • \n
  • Competitive compensation, comprehensive benefits, and Flexible Time Off (~22-day company average)
    • \n
  • A collaborative, remote-friendly engineering culture that values innovation, curiosity, and technical excellence
    • \n
  • A team that is actively investing in AI-augmented engineering practices — you won't just use these tools, you'll help define how the organization adopts them
    • \n"}],"salaryRange":{"max":240000,"min":200000,"currency":"USD","interval":"per-year-salary"},"text":"Principal Software Engineer, User Management","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n
    \n

    Arcadia’s mission is to improve healthcare outcomes through better data and smarter technology. A critical pillar of this mission is the User Management system, which governs authentication, authorization, and user provisioning across all Arcadia’s applications.

    \n

    We’re looking for a Principal Software Engineer to take technical ownership of this area—leading the rearchitecture and implementation of a robust, scalable, and secure access control framework. By the time you join, the team will have completed key architectural planning decisions; your focus will be on translating that architecture into reality.

    \n

    Beyond the core platform work, this role will drive adoption of AI-augmented engineering practices across the team—bringing modern agentic development approaches that raise the standard for how we build software.

    \n
    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n\n
    \n
    In 6 months
    \n
    \n\n
    \n
    In 12 months
    \n
    \n\n
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia\nArcadia’s mission is to improve healthcare outcomes through better data and smarter technology. A critical pillar of this mission is the User Management system, which governs authentication, authorization, and user provisioning across all Arcadia’s applications.\nWe’re looking for a Principal Software Engineer to take technical ownership of this area—leading the rearchitecture and implementation of a robust, scalable, and secure access control framework. By the time you join, the team will have completed key architectural planning decisions; your focus will be on translating that architecture into reality.\nBeyond the core platform work, this role will drive adoption of AI-augmented engineering practices across the team—bringing modern agentic development approaches that raise the standard for how we build software.\n \nWhat Success Looks Like\nIn 3 months\nGain deep familiarity with Arcadia's existing User Management system — Auth0 tenants, Chimera authorization model, Hydra session management, and event-driven provisioning workflows\nComplete design handoff for the new access and grants architecture, collaborating closely with product and platform teams to understand business and security requirements\nBegin staged implementation of the new system, focusing on core backend services and foundational APIs\nIn 6 months\nLead the implementation of a centralized access control framework that replaces legacy patterns across the platform\nDrive integration of new user and access models into key Arcadia applications with zero-downtime migration for internal and external users\nIn 12 months\nOwn and operate a fully modernized User Management system that delivers secure, reliable, and high-performance authentication and authorization at scale\nDefine and begin executing on a unified access control strategy across services — establishing the roadmap to eliminate duplicated auth logic and reduce integration surface area\nMentor engineers and guide teams across Arcadia in secure, distributed, and scalable system design — including adoption of AI-augmented development practices\n","hostedUrl":"https://jobs.lever.co/arcadia/a5711ac1-89d9-4441-bb3c-e4b08e9ff0db","applyUrl":"https://jobs.lever.co/arcadia/a5711ac1-89d9-4441-bb3c-e4b08e9ff0db/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time Remote","department":"Operations","location":"Remote (USA)","team":"Enterprise Security","allLocations":["Remote (USA)"]},"createdAt":1702501715965,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia \n \nArcadia is seeking a Senior Engineer – Security (Application Security) to play a key hands-on role in protecting our cloud-native healthcare platform and the sensitive data entrusted to us. This role focuses on building, operating, and continuously improving application and cloud security controls while actively contributing to detection, incident response, and threat mitigation efforts. \n \nThis is a senior individual contributor role for a highly technical security engineer who thrives in execution-heavy environments. You will collaborate closely with peers across the organization to embed security into the development lifecycle, strengthen detection and response capabilities, and reduce risk across Arcadia’s SaaS platform in a highly regulated healthcare environment. \n \nWhat Success Looks Like\n \nIn 3 months\n- Gain a deep understanding of Arcadia’s application architecture, cloud environment, and security tooling \n- Begin contributing to application security reviews, threat modeling, and vulnerability remediation \n- Participate in active incident response and detection activities \n- Build strong working relationships with Engineering, Infrastructure, and Security Assurance teams \n \nIn 6 months\n- Independently own key application security controls and tooling \n- Improve vulnerability detection, remediation workflows, and secure-by-default engineering patterns \n- Contribute meaningfully to incident investigations, root cause analysis, and post-incident improvements \n- Help mature security automation and security-as-code practices \n \nIn 12 months\n- Be a trusted senior technical voice for application and cloud security \n- Demonstrate measurable improvements in application security posture, detection coverage, and response effectiveness \n- Help reduce security risk through improved design, automation, and operational discipline \n","description":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n
     
    \n
    Arcadia is seeking a Senior Engineer – Security (Application Security) to play a key hands-on role in protecting our cloud-native healthcare platform and the sensitive data entrusted to us. This role focuses on building, operating, and continuously improving application and cloud security controls while actively contributing to detection, incident response, and threat mitigation efforts. 
    \n
     
    \n
    This is a senior individual contributor role for a highly technical security engineer who thrives in execution-heavy environments. You will collaborate closely with peers across the organization to embed security into the development lifecycle, strengthen detection and response capabilities, and reduce risk across Arcadia’s SaaS platform in a highly regulated healthcare environment. 
    \n
     
    \n
    What Success Looks Like
    \n
     
    \n
    In 3 months
    \n
    - Gain a deep understanding of Arcadia’s application architecture, cloud environment, and security tooling 
    \n
    - Begin contributing to application security reviews, threat modeling, and vulnerability remediation 
    \n
    - Participate in active incident response and detection activities 
    \n
    - Build strong working relationships with Engineering, Infrastructure, and Security Assurance teams 
    \n
     
    \n
    In 6 months
    \n
    - Independently own key application security controls and tooling 
    \n
    - Improve vulnerability detection, remediation workflows, and secure-by-default engineering patterns 
    \n
    - Contribute meaningfully to incident investigations, root cause analysis, and post-incident improvements 
    \n
    - Help mature security automation and security-as-code practices 
    \n
     
    \n
    In 12 months
    \n
    - Be a trusted senior technical voice for application and cloud security 
    \n
    - Demonstrate measurable improvements in application security posture, detection coverage, and response effectiveness 
    \n
    - Help reduce security risk through improved design, automation, and operational discipline 
    ","id":"a199fb75-2c92-4cce-822d-fdbf4bd1a8d6","lists":[{"text":"What You'll Be Doing","content":"\n
  • Application & Cloud Security Engineering 
    • \n
  • Design, implement, and maintain application security controls across Arcadia’s cloud-native SaaS platform
    • \n
  • Partner with Product and Engineering teams to embed security into system design, development workflows, and CI/CD pipelines
    • \n
  • Conduct threat modeling, architecture reviews, and secure design assessments for new and existing services
    • \n
  • Own and improve vulnerability management processes, including identification, prioritization, and remediation tracking
    • \n
  • Implement and maintain security tooling such as SAST, DAST, dependency scanning, container scanning, and secrets detection
    • \n\n
     
    \n\n
  • Detection, Response & Threat Analysis
    • \n
  • Participate in security incident response activities including detection, investigation, containment, and remediation
    • \n
  • Monitor and analyze logs, alerts, and security events to identify suspicious activity and emerging threats
    • \n
  • Contribute to detection engineering by tuning alerts, improving signal quality, and reducing noise
    • \n
  • Support threat intelligence analysis and apply insights to improve preventive and detective controls
    • \n
  • Perform post-incident analysis and recommend technical and process improvements
    • \n\n
     
    \n\n
  • Security Automation & Engineering Excellence
    • \n
  • Build security-as-code solutions to automate control enforcement, validation, and remediation
    • \n
  • Use scripting and automation to reduce manual effort and improve consistency
    • \n
  • Support secure AWS architecture using services such as EKS, ECS, Lambda, IAM, and VPC
    • \n
  • Contribute to identity and access management best practices across AWS, Okta/Auth0, and SaaS platforms
    • \n\n
     
    \n\n
  • Compliance & Risk Enablement
    • \n
  • Translate compliance requirements (e.g., SOC 2, ISO 27001, HITRUST, HIPAA) into practical technical controls
    • \n
  • Partner with Security Assurance to support audits, evidence collection, and continuous control monitoring
    • \n
  • Help identify and remediate security risks discovered through assessments, audits, or incidents
    • \n"},{"text":"What You'll Bring","content":"\n
  • 6+ years of experience in application security, cloud security, or security engineering roles 
    • \n
  • Strong hands-on experience securing cloud-native, SaaS-based environments (AWS required) 
    • \n\n
     
    \n
    Solid understanding of: 
    \n\n
  • Application security principles and common vulnerabilities (OWASP Top 10) 
    • \n
  • Secure software development practices and CI/CD integration 
    • \n
  • Cloud security architecture and IAM 
    • \n
  • Incident detection and response fundamentals 
    • \n\n
     
    \n\n
  • Experience with security tools such as SIEM, SAST/DAST, EDR, vulnerability scanners, and cloud security platforms 
    • \n
  • Ability to script and automate security workflows using Python, Bash, or similar languages 
    • \n
  • Strong analytical skills and the ability to clearly communicate security risks and recommendations 
    • \n"},{"text":"Would Love For You To Have","content":"\n
  • Experience in healthcare or other regulated industries 
    • \n
  • Familiarity with Kubernetes, container security, and modern DevSecOps tooling 
    • \n
  • Experience contributing to detection engineering or threat analysis efforts 
    • \n
  • Relevant certifications such as AWS Security Specialty, CISSP, CCSP, or GIAC certifications 
    • \n"},{"text":"What You'll Get","content":"\n
  • A senior, high-impact security engineering role in a mission-driven healthcare company 
    • \n
  • The opportunity to work deeply hands-on with modern cloud and application security challenges 
    • \n
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care  
    • \n
  • A flexible, remote friendly company with personality and heart  
    • \n
  • Employee driven programs and initiatives for personal and professional development   
    • \n
  • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
    • \n"}],"salaryRange":{"min":140000,"max":175000,"currency":"USD","interval":"per-year-salary"},"text":"Senior Engineer, Security (AppSec)","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n
     
    \n
    Arcadia is seeking a Senior Engineer – Security (Application Security) to play a key hands-on role in protecting our cloud-native healthcare platform and the sensitive data entrusted to us. This role focuses on building, operating, and continuously improving application and cloud security controls while actively contributing to detection, incident response, and threat mitigation efforts. 
    \n
     
    \n
    This is a senior individual contributor role for a highly technical security engineer who thrives in execution-heavy environments. You will collaborate closely with peers across the organization to embed security into the development lifecycle, strengthen detection and response capabilities, and reduce risk across Arcadia’s SaaS platform in a highly regulated healthcare environment. 
    \n
     
    \n
    What Success Looks Like
    \n
     
    \n
    In 3 months
    \n
    - Gain a deep understanding of Arcadia’s application architecture, cloud environment, and security tooling 
    \n
    - Begin contributing to application security reviews, threat modeling, and vulnerability remediation 
    \n
    - Participate in active incident response and detection activities 
    \n
    - Build strong working relationships with Engineering, Infrastructure, and Security Assurance teams 
    \n
     
    \n
    In 6 months
    \n
    - Independently own key application security controls and tooling 
    \n
    - Improve vulnerability detection, remediation workflows, and secure-by-default engineering patterns 
    \n
    - Contribute meaningfully to incident investigations, root cause analysis, and post-incident improvements 
    \n
    - Help mature security automation and security-as-code practices 
    \n
     
    \n
    In 12 months
    \n
    - Be a trusted senior technical voice for application and cloud security 
    \n
    - Demonstrate measurable improvements in application security posture, detection coverage, and response effectiveness 
    \n
    - Help reduce security risk through improved design, automation, and operational discipline 
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia \n \nArcadia is seeking a Senior Engineer – Security (Application Security) to play a key hands-on role in protecting our cloud-native healthcare platform and the sensitive data entrusted to us. This role focuses on building, operating, and continuously improving application and cloud security controls while actively contributing to detection, incident response, and threat mitigation efforts. \n \nThis is a senior individual contributor role for a highly technical security engineer who thrives in execution-heavy environments. You will collaborate closely with peers across the organization to embed security into the development lifecycle, strengthen detection and response capabilities, and reduce risk across Arcadia’s SaaS platform in a highly regulated healthcare environment. \n \nWhat Success Looks Like\n \nIn 3 months\n- Gain a deep understanding of Arcadia’s application architecture, cloud environment, and security tooling \n- Begin contributing to application security reviews, threat modeling, and vulnerability remediation \n- Participate in active incident response and detection activities \n- Build strong working relationships with Engineering, Infrastructure, and Security Assurance teams \n \nIn 6 months\n- Independently own key application security controls and tooling \n- Improve vulnerability detection, remediation workflows, and secure-by-default engineering patterns \n- Contribute meaningfully to incident investigations, root cause analysis, and post-incident improvements \n- Help mature security automation and security-as-code practices \n \nIn 12 months\n- Be a trusted senior technical voice for application and cloud security \n- Demonstrate measurable improvements in application security posture, detection coverage, and response effectiveness \n- Help reduce security risk through improved design, automation, and operational discipline \n","hostedUrl":"https://jobs.lever.co/arcadia/a199fb75-2c92-4cce-822d-fdbf4bd1a8d6","applyUrl":"https://jobs.lever.co/arcadia/a199fb75-2c92-4cce-822d-fdbf4bd1a8d6/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time Remote","department":"Product Management","location":"Remote","team":"Product","allLocations":["Remote"]},"createdAt":1773778526468,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n\nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n\nFor more information, visit arcadia.io\n \nWhy This Role Is Important to Arcadia\nThe Senior Product Manager plays a critical role in shaping and delivering products across Arcadia’s platform and data connectivity suite. This role owns a portfolio of capabilities that power how healthcare organizations access, trust, and activate data to improve outcomes and lower cost of care.\n\nYou will solve complex problems at the intersection of healthcare data, analytics, and real-world clinical workflows. You will translate business and customer needs into clear product strategy, measurable outcomes, and high-quality execution in close partnership with engineering, UX, data, and customer-facing teams.\n \nThis role directly supports Arcadia’s growth by:\n\n• Delivering differentiated platform capabilities that drive customer retention and expansion\n• Reducing time-to-value for new and existing customers\n• Ensuring our roadmap aligns to strategic company priorities and market opportunity\n• Balancing innovation with platform stability and scalability\n \nWhat Success Looks Like\nIn 3 months\n \n• Develop a strong understanding of Arcadia’s platform architecture, product suite, and value propositions\n• Build trusted relationships with engineering, design, sales, operations, and customer-facing partners\n• Take ownership of one or more product areas and actively manage backlog prioritization\n• Participate in customer conversations to understand workflows, pain points, and strategic needs\n• Align roadmap priorities to clearly articulated business outcomes and OKRs\n \nIn 6 months\n \n• Deliver meaningful product enhancements or new capabilities that drive measurable customer value\n• Demonstrate strong ownership of roadmap execution and cross-functional coordination\n• Lead structured discovery efforts that inform strategic investment decisions\n• Establish clear product metrics and reporting to track adoption, impact, and performance\n• Facilitate trade-off conversations that balance customer needs, technical constraints, and long-term strategy\n \nIn 12 months\n\n• Be recognized as the clear product owner and subject matter expert for your portfolio\n• Drive roadmap strategy that supports both short-term revenue goals and long-term platform scalability\n• Launch significant new features or capabilities that improve customer satisfaction and retention\n• Proactively identify opportunities to reduce technical debt, improve performance, or unlock new value\n• Contribute to broader product strategy discussions and mentor more junior product team members\n","description":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

    For more information, visit arcadia.io
    \n
     
    \n

    Why This Role Is Important to Arcadia

    \n
    The Senior Product Manager plays a critical role in shaping and delivering products across Arcadia’s platform and data connectivity suite. This role owns a portfolio of capabilities that power how healthcare organizations access, trust, and activate data to improve outcomes and lower cost of care.
    \n

    You will solve complex problems at the intersection of healthcare data, analytics, and real-world clinical workflows. You will translate business and customer needs into clear product strategy, measurable outcomes, and high-quality execution in close partnership with engineering, UX, data, and customer-facing teams.
    \n
     
    \n
    This role directly supports Arcadia’s growth by:
    \n

    • Delivering differentiated platform capabilities that drive customer retention and expansion
    • Reducing time-to-value for new and existing customers
    • Ensuring our roadmap aligns to strategic company priorities and market opportunity
    • Balancing innovation with platform stability and scalability
    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
     
    \n
    • Develop a strong understanding of Arcadia’s platform architecture, product suite, and value propositions
    • Build trusted relationships with engineering, design, sales, operations, and customer-facing partners
    • Take ownership of one or more product areas and actively manage backlog prioritization
    • Participate in customer conversations to understand workflows, pain points, and strategic needs
    • Align roadmap priorities to clearly articulated business outcomes and OKRs
    \n
     
    \n
    In 6 months
    \n
     
    \n
    • Deliver meaningful product enhancements or new capabilities that drive measurable customer value
    • Demonstrate strong ownership of roadmap execution and cross-functional coordination
    • Lead structured discovery efforts that inform strategic investment decisions
    • Establish clear product metrics and reporting to track adoption, impact, and performance
    • Facilitate trade-off conversations that balance customer needs, technical constraints, and long-term strategy
    \n
     
    \n
    In 12 months
    \n

    • Be recognized as the clear product owner and subject matter expert for your portfolio
    • Drive roadmap strategy that supports both short-term revenue goals and long-term platform scalability
    \n
    • Launch significant new features or capabilities that improve customer satisfaction and retention
    • Proactively identify opportunities to reduce technical debt, improve performance, or unlock new value
    • Contribute to broader product strategy discussions and mentor more junior product team members
    ","id":"03edbcd0-29b0-49d5-bf1c-c843013e1422","lists":[{"text":"What You'll Be Doing","content":"
    • Own product strategy and roadmap for defined areas of Arcadia’s platform
    • Translate business strategy and customer insights into clear product vision, requirements, and measurable outcomes
    • Lead discovery efforts including customer interviews, workflow analysis, and data-driven investigation
    • Develop business cases that quantify impact, trade-offs, and ROI
    • Partner closely with engineering and UX to define MVP scope and drive iterative delivery
    • Actively manage and prioritize backlogs based on impact, urgency, and strategic alignment
    • Participate in sprint planning, backlog grooming, and release coordination
    • Communicate roadmap progress, risks, and results clearly to stakeholders
    • Collaborate with Sales and Customer Success to ensure successful launches and customer adoption
    • Track and report on product performance metrics and continuously refine based on feedback and data
    • Advocate for both platform scalability and thoughtful technical debt management
    "},{"text":"What You'll Bring","content":"
    Education
    \n

    • Bachelor’s degree required; advanced degree in a relevant field is a plus
    \n
     
    \n

    Experience
    \n

    • 5+ years of product management experience in healthcare technology, SaaS, or data platforms
    • Proven track record of launching and iterating on complex software products
    • Experience working closely with engineering teams in Agile environments
    • Strong experience working with data-driven products; comfort using SQL or analytical tools to self-serve insights
    • Experience engaging directly with customers and translating feedback into actionable product decisions
    \n
     
    \n
     
    \n
    Qualities
    \n
     
    \n
    • Strategic thinker who can connect detailed execution to long-term outcomes
    • Comfortable operating in ambiguity and driving clarity across teams
    • Strong ownership mindset and bias toward action
    • Collaborative leader who builds trust across disciplines
    • Calm and confident facilitator of trade-off discussions
    \n
     
    \n

    Skills
    \n

    • Excellent written and verbal communication
    • Strong analytical and problem-solving skills
    • Ability to break down complex requests into iterative, deliverable increments
    • Roadmap planning and prioritization
    • Familiarity with healthcare data standards, interoperability, or analytics platforms is a plus
    "},{"text":"Would Love For You To Have","content":"
    Preferred Experience
    \n

    • Experience with population health, value-based care, or healthcare interoperability
    • Exposure to AI/ML-enabled analytics or data-driven clinical insights
    • Experience working in high-growth SaaS environments
    \n
     
    \n
     
    \n
    Qualities
    \n

    • Passion for improving healthcare outcomes through better data
    • Systems thinker who considers scalability and long-term sustainability
    \n
     
    \n
     
    \n
    Skills
    \n

    • Advanced SQL or analytics experience
    • Experience working across platform or infrastructure product teams
    "},{"text":"What You'll Get","content":"
    • The opportunity to shape products that meaningfully impact patient care and healthcare efficiency
    • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
    • A flexible, remote friendly company with personality and heart
    • Employee driven programs and initiatives for personal and professional development
    • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
    "}],"salaryRange":{"min":144300,"currency":"USD","interval":"per-year-salary","max":210000},"text":"Senior Product Manager","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

    For more information, visit arcadia.io
    \n
     
    \n

    Why This Role Is Important to Arcadia

    \n
    The Senior Product Manager plays a critical role in shaping and delivering products across Arcadia’s platform and data connectivity suite. This role owns a portfolio of capabilities that power how healthcare organizations access, trust, and activate data to improve outcomes and lower cost of care.
    \n

    You will solve complex problems at the intersection of healthcare data, analytics, and real-world clinical workflows. You will translate business and customer needs into clear product strategy, measurable outcomes, and high-quality execution in close partnership with engineering, UX, data, and customer-facing teams.
    \n
     
    \n
    This role directly supports Arcadia’s growth by:
    \n

    • Delivering differentiated platform capabilities that drive customer retention and expansion
    • Reducing time-to-value for new and existing customers
    • Ensuring our roadmap aligns to strategic company priorities and market opportunity
    • Balancing innovation with platform stability and scalability
    \n
     
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
     
    \n
    • Develop a strong understanding of Arcadia’s platform architecture, product suite, and value propositions
    • Build trusted relationships with engineering, design, sales, operations, and customer-facing partners
    • Take ownership of one or more product areas and actively manage backlog prioritization
    • Participate in customer conversations to understand workflows, pain points, and strategic needs
    • Align roadmap priorities to clearly articulated business outcomes and OKRs
    \n
     
    \n
    In 6 months
    \n
     
    \n
    • Deliver meaningful product enhancements or new capabilities that drive measurable customer value
    • Demonstrate strong ownership of roadmap execution and cross-functional coordination
    • Lead structured discovery efforts that inform strategic investment decisions
    • Establish clear product metrics and reporting to track adoption, impact, and performance
    • Facilitate trade-off conversations that balance customer needs, technical constraints, and long-term strategy
    \n
     
    \n
    In 12 months
    \n

    • Be recognized as the clear product owner and subject matter expert for your portfolio
    • Drive roadmap strategy that supports both short-term revenue goals and long-term platform scalability
    \n
    • Launch significant new features or capabilities that improve customer satisfaction and retention
    • Proactively identify opportunities to reduce technical debt, improve performance, or unlock new value
    • Contribute to broader product strategy discussions and mentor more junior product team members
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n\nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n\nFor more information, visit arcadia.io\n \nWhy This Role Is Important to Arcadia\nThe Senior Product Manager plays a critical role in shaping and delivering products across Arcadia’s platform and data connectivity suite. This role owns a portfolio of capabilities that power how healthcare organizations access, trust, and activate data to improve outcomes and lower cost of care.\n\nYou will solve complex problems at the intersection of healthcare data, analytics, and real-world clinical workflows. You will translate business and customer needs into clear product strategy, measurable outcomes, and high-quality execution in close partnership with engineering, UX, data, and customer-facing teams.\n \nThis role directly supports Arcadia’s growth by:\n\n• Delivering differentiated platform capabilities that drive customer retention and expansion\n• Reducing time-to-value for new and existing customers\n• Ensuring our roadmap aligns to strategic company priorities and market opportunity\n• Balancing innovation with platform stability and scalability\n \nWhat Success Looks Like\nIn 3 months\n \n• Develop a strong understanding of Arcadia’s platform architecture, product suite, and value propositions\n• Build trusted relationships with engineering, design, sales, operations, and customer-facing partners\n• Take ownership of one or more product areas and actively manage backlog prioritization\n• Participate in customer conversations to understand workflows, pain points, and strategic needs\n• Align roadmap priorities to clearly articulated business outcomes and OKRs\n \nIn 6 months\n \n• Deliver meaningful product enhancements or new capabilities that drive measurable customer value\n• Demonstrate strong ownership of roadmap execution and cross-functional coordination\n• Lead structured discovery efforts that inform strategic investment decisions\n• Establish clear product metrics and reporting to track adoption, impact, and performance\n• Facilitate trade-off conversations that balance customer needs, technical constraints, and long-term strategy\n \nIn 12 months\n\n• Be recognized as the clear product owner and subject matter expert for your portfolio\n• Drive roadmap strategy that supports both short-term revenue goals and long-term platform scalability\n• Launch significant new features or capabilities that improve customer satisfaction and retention\n• Proactively identify opportunities to reduce technical debt, improve performance, or unlock new value\n• Contribute to broader product strategy discussions and mentor more junior product team members\n","hostedUrl":"https://jobs.lever.co/arcadia/03edbcd0-29b0-49d5-bf1c-c843013e1422","applyUrl":"https://jobs.lever.co/arcadia/03edbcd0-29b0-49d5-bf1c-c843013e1422/apply"},{"additionalPlain":"About Arcadia\n \nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health.We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time.We are passionate about helping our customers drive meaningful outcomes.\nWe are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore ourwebsite.\n \nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    \n
     
    \n
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes.
    We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
    \n
     
    \n
    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time Remote","department":"Growth","location":"Remote","team":"Sales","allLocations":["Remote"]},"createdAt":1773348519466,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n\nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n\nFor more information, visit arcadia.io\n \nWhy This Role is Important to Arcadia \n \nReporting to the SVP, Growth, the Vice President of Sales, Payor is charged with generating new business opportunities for Arcadia.The VP of Sales, Payor is responsible for identifying, engaging, and closing new accounts in the Payor Healthcare market, which Arcadia defines as including Commercial and Private Payors on a regional and national scale. \n \nWhat Success Looks Like\nIn 3 months\nLearn all about Arcadia and what makes us special\nOur sales and contracting process\nBond with your teammates and stakeholders\nPlay a key role in conferences\nIn 6 months\nYou will have established a solid relationship of trust and collaboration with your VPs of Sales \nYou will be leading the contracting phase with prospective clients\nClose your first deal\nYou will be very conversant in our solution and be able to run your own presentations\nIn 12 months\n\n\n","description":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. 

    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

    For more information, visit arcadia.io
    \n
     
    \n
    Why This Role is Important to Arcadia 
    \n
     
    \n
    Reporting to the SVP, Growth, the Vice President of Sales, Payor is charged with generating new business opportunities for Arcadia. The VP of Sales, Payor is responsible for identifying, engaging, and closing new accounts in the Payor Healthcare market, which Arcadia defines as including Commercial and Private Payors on a regional and national scale. 
    \n
     
    \n
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n
    \n\n
    In 6 months
    \n
    \n\n
    In 12 months
    \n
    \n
      \n
    • Full mastery of our solution
      • \n
    • Will have closed multiple deals 
      • \n
    \n
    \n
    \n
    ","id":"33ccf13c-8a8a-4c09-9f4a-e3edc893e9f2","lists":[{"text":"What You'll Be Doing","content":"
    BUSINESS DEVELOPMENT
    \n\n
  • Conduct research to expand prospect list using Definitive, LinkedIn Sales Navigator, and other methods 
    • \n
  • Identify and develop leads and opportunities from multiple sources including prospect lists, discovery, and individual research
    • \n
  • Build and cultivate prospect relationships by initiating communications and conducting follow-up qualification to move opportunities into the sales funnel
    • \n
  • Perform thorough needs assessment and identify prospects pain points to determine how Arcadia’s solutions address those needs 
    • \n
  • Building and increasing industry knowledge and acumen to position Arcadia’s value proposition across multiple use case in the health system, ACO, and Payer segments. Own and drive proposal planning, development, and delivery to key client executives
    • \n
  • Own and drive contract creation, legal review, and signature process with internal operations and key client executives
    • \n
  • Identify and assist in resolving challenges that could prevent account retention, expansion, and referrals
    • \n
  • Build relationships with C-level and purchasing executives at key prospects in support of sales and growth activities
    • \n\n
    INTERNAL OPERATIONS
    \n
    \n\n
  • Collaborate effectively with internal stakeholders from Product Management, Sales Operations, Operations and Finance throughout the course of each deal
    • \n
  • Ensure all accounts you are working have documented pursuit plans and participate in regular account review meetings with the VP of Sales and line-of-business (LOB) leaders
    • \n
  • Provide accurate financial projections to executive leadership for opportunities in your
    pipeline
    • \n
  • Manage and maintain an accurate sales funnel in the system-of-record for Arcadia (Salesforce.com)
    • \n\n
    "},{"text":"What You'll Bring","content":"\n
  • Bachelor’s degree in business, healthcare administration, engineering, or a related discipline
    • \n
  • A minimum of 5-7 years’ experience with a demonstrated track record of accomplishments in payer/health plan sales and business expansion
    • \n
  • Broad network of relationships with Commercial, Regional, Health Plans and well known in the payor community
    • \n
  • Experience consistently securing multi-year, multi-million-dollar contracts with Payor organizations 
    • \n"},{"text":"What You’ll Get ","content":"\n
  • An opportunity to help our health care crisis by assisting with the adoption of value-based care
    • \n
  • The ability to compete with a top KLAS rated solution set
    • \n
  • High visibility and impact role supporting Arcadia’s rapid growth
    • \n
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
    • \n
  • A flexible, remote friendly company with personality and heart
    • \n
  • Employee driven programs and initiatives for personal and professional development
    • \n
  • Be a member of the Arcadian and Barkadian Community
    • \n"}],"salaryRange":{"min":175900,"max":297000,"currency":"USD","interval":"per-year-salary"},"text":"Vice President of Sales, Payor","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. 

    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

    For more information, visit arcadia.io
    \n
     
    \n
    Why This Role is Important to Arcadia 
    \n
     
    \n
    Reporting to the SVP, Growth, the Vice President of Sales, Payor is charged with generating new business opportunities for Arcadia. The VP of Sales, Payor is responsible for identifying, engaging, and closing new accounts in the Payor Healthcare market, which Arcadia defines as including Commercial and Private Payors on a regional and national scale. 
    \n
     
    \n
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n
    \n\n
    In 6 months
    \n
    \n\n
    In 12 months
    \n
    \n
      \n
    • Full mastery of our solution
      • \n
    • Will have closed multiple deals 
      • \n
    \n
    \n
    \n
    ","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n\nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n\nFor more information, visit arcadia.io\n \nWhy This Role is Important to Arcadia \n \nReporting to the SVP, Growth, the Vice President of Sales, Payor is charged with generating new business opportunities for Arcadia.The VP of Sales, Payor is responsible for identifying, engaging, and closing new accounts in the Payor Healthcare market, which Arcadia defines as including Commercial and Private Payors on a regional and national scale. \n \nWhat Success Looks Like\nIn 3 months\nLearn all about Arcadia and what makes us special\nOur sales and contracting process\nBond with your teammates and stakeholders\nPlay a key role in conferences\nIn 6 months\nYou will have established a solid relationship of trust and collaboration with your VPs of Sales \nYou will be leading the contracting phase with prospective clients\nClose your first deal\nYou will be very conversant in our solution and be able to run your own presentations\nIn 12 months\n\n\n","hostedUrl":"https://jobs.lever.co/arcadia/33ccf13c-8a8a-4c09-9f4a-e3edc893e9f2","applyUrl":"https://jobs.lever.co/arcadia/33ccf13c-8a8a-4c09-9f4a-e3edc893e9f2/apply"},{"additionalPlain":"About Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.\n","additional":"
    About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
    ","categories":{"commitment":"Full-time Remote","department":"Growth","location":"Remote (USA)","team":"Sales","allLocations":["Remote (USA)"]},"createdAt":1778680835462,"descriptionPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia\n \nReporting to the Chief Commercial Officer, the Sales VP is responsible for identifying, engaging, and closing new accounts in the Provider market, which Arcadia defines as including Provider Groups, Health Systems, IDNs, Clinically Integrated Networks, and Accountable Care Organizations.\n \nWhat Success Looks Like\nIn 3 months\nLearn all about Arcadia and what makes us special\nAcclimate to our sales and contracting process\nUnderstand the features and functions of our solutions\nBond with your teammates and stakeholders\nPlay a key role in conferences\n \nIn 6 months\nEstablish a solid relationship of trust and collaboration with colleagues\nLead the contracting phase with prospective clients\nClose your first deal\nBecome conversant in our solution and be able to run your own presentations\n \nIn 12 months\nFull mastery of our solution\nWill have closed multiple deals\n","description":"
    \n
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n
     
    \n
    Reporting to the Chief Commercial Officer, the Sales VP is responsible for identifying, engaging, and closing new accounts in the Provider market, which Arcadia defines as including Provider Groups, Health Systems, IDNs, Clinically Integrated Networks, and Accountable Care Organizations.
    \n
     
    \n
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n\n
     
    \n
    In 6 months
    \n\n
     
    \n
    In 12 months
    \n","id":"2095cc98-e1ea-4343-a7b9-1490dde535fd","lists":[{"text":"What You'll Be Doing","content":"
    BUSINESS DEVELOPMENT
    \n\n
  • Conduct research to expand prospect list using Definitive, LinkedIn Sales Navigator, and other methods
    • \n
  • Identify and develop leads and opportunities from multiple sources including prospect lists, discovery, and individual research
    • \n
  • Build and cultivate prospect relationships by initiating communications and conducting follow-up qualification to move opportunities into the sales funnel
    • \n
  • Perform thorough needs assessment and identify prospects pain points to determine how Arcadia’s solutions address those needs
    • \n
  • Building and increasing industry knowledge and acumen to position Arcadia’s value proposition across multiple use cases in the health system, ACO, and provider segments
    • \n
  • Own and drive proposal planning, development, and delivery to key client executives
    • \n
  • Own and drive contract creation, legal review, and signature process with internal operations and key client executives
    • \n
  • Identify and assist in resolving challenges that could prevent account retention, expansion, and referrals
    • \n
  • Build relationships with C-level and purchasing executives at key prospects in support of sales and growth activities
    • \n\n
     
    \n
    INTERNAL OPERATIONS
    \n\n
  • Collaborate effectively with internal stakeholders from Product Management, Sales Operations, Operations and Finance throughout the course of each deal
    • \n
  • Ensure all accounts you are working have documented pursuit plans and participate in regular account review meetings with the VP of Sales and line-of-business (LOB) leaders
    • \n
  • Provide accurate financial projections to executive leadership for opportunities in your pipeline
    • \n
  • Manage and maintain an accurate sales funnel in the system-of-record for Arcadia (Salesforce.com)
    • \n"},{"text":"What You'll Bring","content":"\n
  • Bachelor’s degree in business, healthcare administration, engineering, or a related discipline 
    • \n
  • A minimum of 7 years’ experience with a demonstrated track record of accomplishments in health sales and business expansion
    • \n
  • Excellent presentation, written and verbal communication skills
    • \n
  • Must be able to build and maintain strong relationships with C-level information technology executives, physicians, executives, leaders and staff at health plans, health systems, and healthcare provider groups
    • \n
  • Proven results running long sales cycles (9-15 months) in enterprise settings
    • \n
  • Excellent communicator with the ability to persuasively articulate competitive advantages of Arcadia’s research data solutions
    • \n
  • Strong knowledge base and stays abreast of major healthcare issues and trends in data analytics and value-based care
    • \n
  • Must be able to work within Arcadia’s sales process to manage a pipeline of qualified sales opportunities across an assigned market and accurately project total contract value, revenue spread, and close dates for those opportunities
    • \n
  • This position requires frequent travel to customers and prospects in an assigned market
    • \n"},{"text":"What You'll Get","content":"\n
  • An opportunity to help our health care crisis by assisting with the adoption of value-based care
    • \n
  • The ability to compete with a top KLAS rated solution set
    • \n
  • High visibility and impact role supporting Arcadia’s rapid growth
    • \n
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
    • \n
  • A flexible, remote friendly company with personality and heart
    • \n
  • Employee driven programs and initiatives for personal and professional development
    • \n
  • Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
    • \n"}],"salaryRange":{"min":175900,"max":225000,"currency":"USD","interval":"per-year-salary"},"text":"Vice President of Sales, Provider","country":"US","workplaceType":"remote","opening":"","openingPlain":"","descriptionBody":"
    \n
    Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
    \n
     
    \n
    We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
    \n
     
    \n
    For more information, visit arcadia.io.
    \n
    \n
     
    \n
    Why This Role Is Important to Arcadia
    \n
     
    \n
    Reporting to the Chief Commercial Officer, the Sales VP is responsible for identifying, engaging, and closing new accounts in the Provider market, which Arcadia defines as including Provider Groups, Health Systems, IDNs, Clinically Integrated Networks, and Accountable Care Organizations.
    \n
     
    \n
    \n
    What Success Looks Like
    \n
    In 3 months
    \n
    \n\n
     
    \n
    In 6 months
    \n\n
     
    \n
    In 12 months
    \n","descriptionBodyPlain":"Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. \n \nWe’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.\n \nFor more information, visit arcadia.io.\n \nWhy This Role Is Important to Arcadia\n \nReporting to the Chief Commercial Officer, the Sales VP is responsible for identifying, engaging, and closing new accounts in the Provider market, which Arcadia defines as including Provider Groups, Health Systems, IDNs, Clinically Integrated Networks, and Accountable Care Organizations.\n \nWhat Success Looks Like\nIn 3 months\nLearn all about Arcadia and what makes us special\nAcclimate to our sales and contracting process\nUnderstand the features and functions of our solutions\nBond with your teammates and stakeholders\nPlay a key role in conferences\n \nIn 6 months\nEstablish a solid relationship of trust and collaboration with colleagues\nLead the contracting phase with prospective clients\nClose your first deal\nBecome conversant in our solution and be able to run your own presentations\n \nIn 12 months\nFull mastery of our solution\nWill have closed multiple deals\n","hostedUrl":"https://jobs.lever.co/arcadia/2095cc98-e1ea-4343-a7b9-1490dde535fd","applyUrl":"https://jobs.lever.co/arcadia/2095cc98-e1ea-4343-a7b9-1490dde535fd/apply"}]