[{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
\n
LIFE AT APPLY
\n
 
\n
People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
\n
 
\n
Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
\n
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
\n
AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
\n
\n
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
\n
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
\n
 
\n
APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
","categories":{"commitment":"Full-Time Permanent","location":"Santiago","team":"Managed Services Team","allLocations":["Santiago","Latin America"]},"createdAt":1779317583410,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","description":"
\n
ABOUT APPLY
\n
 
\n
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
\n
\n
 
\n
LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
\n
 
\n
THE ROLE:
","id":"150f5970-8456-4d81-a481-7048a0183121","lists":[{"text":"RESPONSIBILITIES","content":"
Client Relationship:
\n\n
  • Act as the senior delivery point of contact for client stakeholders — engaging at the account and escalation level, while the ALT manages day-to-day communication and project status.
    • \n
  • Manage client expectations proactively — ensuring alignment between what was sold, what is scoped, and what is being delivered.
    • \n
  • Lead and facilitate Quarterly Business Reviews (QBRs), translating delivery performance into business impact narratives.
    • \n
  • Run NPS cycles and synthesize client feedback into actionable improvement plans.
    • \n
  • Lead scope change and change order negotiations at the account level, balancing client needs with margin integrity — supporting ALT when strategic or commercial complexity requires senior involvement.
    • \n
  • Build trusted advisor relationships with day-to-day client counterparts, escalating to Managing Director/Account Leadership when executive engagement is required.
    • \n\n
     
    \n
    Team Management:
    \n\n
  • Serve as the first point of escalation for the ALT — resolving blockers, making calls on scope and risk that exceed the PjM's authority, and escalating further to MgS leadership when required.
    • \n
  • Oversee delivery performance across squads through the ALT — setting standards, reviewing health signals, and intervening when escalation is required.
    • \n
  • Set the standard for delivery risk management across squads, supporting the ALT team in identifying, tracking, and mitigating risks — stepping in directly when resolution requires senior intervention or escalation beyond the PjM's authority..
    • \n
  • Monitor squad capacity, resource allocation, and workload balance across active engagements.
    • \n
  • Define and enforce delivery standards and methodology expectations across squads; the ALT is accountable for execution within those guardrails.
    • \n
  • Take ownership of new client onboarding, leading the structured transition from project delivery into the Managed Services model — ensuring continuity, setting expectations, and establishing the operating rhythm from day one.
    • \n
  • Foster a positive, high-performance team culture — actively monitoring and acting on eNPS signals.
    • \n
  • Coordinate cross-squad dependencies and ensure consistent delivery standards across NA and EMEA.
    • \n\n
     
    \n
    Reporting & Financial Management:
    \n\n
  • Own squad-level P&L visibility — tracking hours, utilization, revenue recognition, and margin performance.
    • \n
  • Prepare and present monthly financial reports to the Head of MgS, flagging risks and opportunities early.
    • \n
  • Manage hours and capacity planning in alignment with contracted SOWs and approved budgets.
    • \n
  • Drive change order processes when scope evolves, ensuring commercial impact is captured and approved.
    • \n
  • Contribute to QBR reporting packages, including delivery health, financial performance, and account growth signals.
    • \n
  • Support MgS leadership with data and context for forecasting, headcount planning, and renewal conversations.
    • \n"},{"text":"REQUIREMENTS:","content":"
    Experience:
    \n\n
  • 5+ years in project management, program management or delivery within a technical or service desk environment.
    • \n
  • Experience managing other project managers and teams of 6–15 ICs across multiple concurrent client-facing projects.
    • \n
  • Background in a consulting, agency, or client-services environment strongly preferred.
    • \n\n
     
    \n
    Results & Impact:
    \n\n
  • Proven ability to make and execute the tactical plan for a team or multiple workstreams — not just contribute to someone else's.
    • \n
  • Track record of leading and coaching others: you have made people better through your management, not just delivered results alongside them.
    • \n
  • Beginning to participate in strategic planning and budgeting processes — you bring data and perspective, even if you do not own final decisions yet.
    • \n\n
     
    \n
    Autonomy & Influence:
    \n\n
  • Demonstrates ability to gain cooperation with peers and cross-functional partners (Project Management, Client Services, People Ops) to address shared challenges.
    • \n
  • Comfortable presenting initiatives with guidance to senior leadership; recognized for the ability to garner support and facilitate cooperation across multiple teams.
    • \n
  • Creates formal networks involving coordination among groups — builds relationships across disciplines and uses them to get things done.
    • \n
  • For engineering, strong understanding of modern software development practices: cloud-native architectures, CI/CD pipelines, agile delivery, and common enterprise platforms.
    • \n
  • GCP familiarity preferred. Must evaluate technical trade-offs and speak credibly with engineers at all levels.
    • \n
  • For Project Management and experience, strong working knowledge of Project Management, Product Management methodologies (discovery, roadmapping, backlog management) and Experience Design deliverables (research, UX, visual design, design systems). Must speak credibly with PjMs, PMs and Designers at all levels.
    • \n
  • Awareness of AI-assisted development and design workflows is a meaningful asset across both disciplines.
    • \n\n
     
    \n
    People Leadership & Empathy:
    \n\n
  • High-empathy leadership: you find what people need to grow and know how to unlock it through coaching, honest feedback, and genuine investment in development.
    • \n
  • Comfortable delivering constructive feedback — including on sensitive performance matters — with clarity and care.
    • \n
  • Advocates for sustainable team workloads and raises capacity concerns before they become delivery or retention risks.
    • \n\n
     
    \n
    Operational & Analytical Skills:
    \n\n
  • Hands-on experience managing resource allocation or casting across multiple concurrent projects simultaneously.
    • \n
  • Able to maintain and interpret utilization and capacity data to produce near-term recommendations — not just reports.
    • \n
  • Organized and process-oriented; comfortable building lightweight rituals and tools that improve team visibility and delivery quality.
    • \n\n
     
    \n
    Apply Digital Values:
    \n\n
  • Smart — brings well-considered ideas to the table; bases decisions on data over instinct; always honing their craft.
    • \n
  • Human — starts with empathy for team members; seeks to understand before prescribing; accepts feedback gracefully.
    • \n
  • Agile — brings urgency to the pace of work; raises issues proactively; doesn't wait.
    • \n
  • Positive — assumes the best of teammates; finds common ground; encourages the team.
    • \n
  • Excellence — applies rigour; outcome-oriented for the team, clients, and end users; communicates clearly.
    • \n"}],"text":"Delivery Manager","country":"CL","workplaceType":"remote","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/applydigital/150f5970-8456-4d81-a481-7048a0183121","applyUrl":"https://jobs.lever.co/applydigital/150f5970-8456-4d81-a481-7048a0183121/apply"},{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nVacation policy: We value work–life balance, so you’ll enjoy 24 days of vacation plus 8 bank holidays to rest, recharge, and focus on what matters most.\nBenefits: We use Vitality benefits designed to enhance your health, well-being, and work–life balance.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    \n
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    \n
    Vacation policy: We value work–life balance, so you’ll enjoy 24 days of vacation plus 8 bank holidays to rest, recharge, and focus on what matters most.
    \n
    Benefits: We use Vitality benefits designed to enhance your health, well-being, and work–life balance.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"London","team":"Managed Services Team","allLocations":["London"]},"createdAt":1780405469662,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone. The office is located in the Shoreditch area.\n \nTHE ROLE:\n\n\nThe Delivery Manager is a senior, operationally hands-on role within Apply’s Managed Services practice. This is not a role about delivering a single project to a fixed deadline, it is about continuously delivering value within an ongoing, retainer-based model. You are the person clients rely on for operational confidence, the person the team looks to for direction, and the person accountable for delivery quality across your portfolio of accounts.\nYou will own the client relationship at an operational level, lead the delivery rhythm, manage the team’s day-to-day output, and ensure every sprint, release and incident is handled with consistency, quality and accountability.\nThis is a client-facing, team-leading, delivery-owning role. You will be the primary contact for client stakeholders on all matters of delivery, quality and progress, and you will be the person internally who ensures the team is unblocked, aligned and performing.\n","description":"
    \n
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    \n
    LOCATION: APPLY is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone. The office is located in the Shoreditch area.
    \n
     
    \n
    THE ROLE:

    \n

    The Delivery Manager is a senior, operationally hands-on role within Apply’s Managed Services practice. This is not a role about delivering a single project to a fixed deadline, it is about continuously delivering value within an ongoing, retainer-based model. You are the person clients rely on for operational confidence, the person the team looks to for direction, and the person accountable for delivery quality across your portfolio of accounts.

    \n

    You will own the client relationship at an operational level, lead the delivery rhythm, manage the team’s day-to-day output, and ensure every sprint, release and incident is handled with consistency, quality and accountability.

    \n

    This is a client-facing, team-leading, delivery-owning role. You will be the primary contact for client stakeholders on all matters of delivery, quality and progress, and you will be the person internally who ensures the team is unblocked, aligned and performing.

    \n
    ","id":"60a90fcb-e904-40c5-8c61-0b15dd057f31","lists":[{"text":"RESPONSIBILITIES","content":"
    \n

    Client Relationship Management

    \nClient Ceremonies & Reporting 
    \n
    \n\n
  • \n

    Act as the primary operational contact for assigned client accounts.

    \n
    • \n
  • \n

    Lead client-facing ceremonies: sprint reviews, planning sessions, retrospectives, and status calls.

    \n
    • \n
  • \n

    Produce and deliver monthly client service reports covering delivery progress, budgets, SLA performance, and roadmap.

    \n
    • \n
  • \n

    Negotiate sprint priorities, scope changes, and delivery trade-offs directly with client stakeholders.

    \n
    • \n
  • \n

    Manage expectations proactively, ensuring alignment between what was sold, what is scoped, and what is being delivered.

    \n
    • \n
  • \n

    Escalate to the Head of Managed Services when commercial decisions or executive engagement is required.

    \n
    • \n\n
    \n

    Delivery Management

    \nDelivery Standards 
    \n
    \n\n
  • \n

    Own the delivery plan for each account: sprint cadence, release schedule, capacity allocation, and backlog health.

    \n
    • \n
  • \n

    Ensure squads are delivering consistently and to agreed quality standards.

    \n
    • \n
  • \n

    Set delivery standards and methodology expectations; the Scrum Master executes internal ceremonies within those guardrails.

    \n
    • \n
  • \n

    Track and report on velocity, burn-down, and delivery health across accounts.

    \n
    • \n
  • \n

    Remove blockers and manage cross-squad dependencies.

    \n
    • \n\n
    Internal Ceremony Oversight
    \n
    \n\n
  • \n

    Directly manage the Scrum Master who owns day-to-day internal ceremony facilitation.

    \n
    • \n
  • \n

    Review health signals and intervene when standards are at risk.

    \n
    • \n
  • \n

    Act as first point of escalation from the Scrum Master; escalate to the Head of Managed Services when required.

    \n
    • \n\n
    Release Coordination
    \n
    \n\n
  • \n

    Oversee release planning and governance executed by the Product Owner and Technical Lead.

    \n
    • \n
  • \n

    Ensure release content, timing, and sign-off processes are followed consistently.

    \n
    • \n
  • \n

    Accountable for client-facing release communications: briefing, go-live confirmation, and post-release reporting.

    \n
    • \n\n
    Incident & Escalation Management
    \n
    \n\n
  • \n

    Own the P1/P2 incident response process: triage, client communication, and resolution.

    \n
    • \n
  • \n

    Serve as the first point of escalation for delivery issues and client concerns.

    \n
    • \n
  • \n

    Coordinate with the Technical Lead and Scrum Master during incidents.

    \n
    • \n
  • \n

    Conduct post-incident reviews; ensure learnings are documented and actioned, including client RCA’s and internal training.

    \n
    • \n
  • \n

    Escalate unresolved delivery risks or people issues to the Head of Managed Services.

    \n
    • \n\n
    \n

    Team Management

    \n
    People & Capacity 
    \n
    \n\n
  • \n

    Directly manage Scrum Master: set expectations, coach, and conduct performance conversations.

    \n
    • \n
  • \n

    Monitor squad capacity, workload balance, and resource allocation across accounts.

    \n
    • \n
  • \n

    Support Product Owner development through guidance and feedback.

    \n
    • \n
  • \n

    Advocate for sustainable workloads; raise capacity risks before they affect delivery or retention.

    \n
    • \n
  • \n

    Foster a high-performance, positive team culture.

    \n
    • \n
  • \n

    Coordinate cross-squad dependencies and ensure consistent delivery standards.

    \n
    • \n\n
    Onboarding
    \n
    \n\n
  • \n

    Lead new client onboarding into the Managed Services model: operating rhythm, tooling standards, and reporting cadence from day one.

    \n
    • \n
  • \n

    Ensure continuity and clear expectations during transitions from project to retainer delivery.

    \n
    • \n\n
    \n
    \n

    Financial Management

    \nCommercial Oversight 

    \n
    \n\n
  • \n

    Own squad-level P&L visibility: hours, utilisation, revenue recognition, and margin.

    \n
    • \n
  • \n

    Track account budgets against monthly retainer; flag risks early to the Head of Managed Services.

    \n
    • \n
  • \n

    Drive change order processes when scope evolves.

    \n
    • \n
  • \n

    Identify and flag upsell or scope extension opportunities.

    \n
    • \n
  • \n

    Support the Head of Managed Services with data and context for forecasting, headcount planning, and renewal conversations.

    \n
    • \n\n
    \n
    \n
    \n
    \n
    \n
    "},{"text":"REQUIREMENTS","content":"
    \n

    Experience

    \n\n
  • \n

    5+ years in delivery or client-facing PM within a digital agency, consultancy, or managed services environment.

    \n
    • \n
  • \n

    Demonstrable experience managing continuous delivery / retainer-based accounts, not solely fixed-scope projects.

    \n
    • \n
  • \n

    Experience managing Scrum Masters or other delivery practitioners; track record of making people better through your management.

    \n
    • \n
  • \n

    Background in a consulting, agency, or client-services environment strongly preferred.

    \n
    • \n
  • \n

    Familiarity with eCommerce platforms (BigCommerce, Shopify, Magento or similar) is a meaningful asset.

    \n
    • \n
  • \n

    Comfortable working in agile delivery frameworks (Scrum, Kanban, or hybrid).

    \n
    • \n\n

    Delivery & Client Skills

    \n\n
  • \n

    Confident leading client-facing ceremonies and translating delivery data into clear business narratives.

    \n
    • \n
  • \n

    Strong communicator at senior stakeholder level - written and verbal.

    \n
    • \n
  • \n

    Data-driven: uses velocity, burn-down, and SLA metrics to inform decisions.

    \n
    • \n
  • \n

    Proactive problem-solver; raises issues early and drives resolution without waiting to be asked.

    \n
    • \n
  • \n

    Strong working knowledge of agile PM and product methodologies: backlog management, release governance, sprint planning.

    \n
    • \n\n

    Commercial & Operational Skills

    \n\n
  • \n

    Comfortable with budgets, SOWs, change orders, and retainer management.

    \n
    • \n
  • \n

    Experienced in resource allocation across multiple concurrent accounts.

    \n
    • \n
  • \n

    Organised and process-oriented; able to build lightweight tools and rituals that improve visibility and quality.

    \n
    • \n
  • \n

    Contributes to forecasting and planning processes - brings data and perspective, even where final decisions sit with the Head of Managed Services.

    \n
    • \n\n

    People Leadership

    \n\n
  • \n

    High-empathy leader: coaches through honest feedback and genuine investment in development.

    \n
    • \n
  • \n

    Comfortable delivering constructive feedback on sensitive performance matters.

    \n
    • \n
  • \n

    Builds relationships across disciplines - works effectively with peers in Project Management, Client Services, and People Ops to address shared challenges.

    \n
    • \n
  • \n

    Calm under pressure, especially during incidents and client escalations.

    \n
    • \n\n

    Desirable

    \n\n
  • \n

    Familiarity with Jira, Confluence, Slack, or similar tooling.

    \n
    • \n
  • \n

    Understanding of QA processes and release governance in a digital product context.

    \n
    • \n
  • \n

    Experience with AI productivity tools and willingness to champion adoption.

    \n
    • \n
  • \n

    ITIL Foundation or equivalent service management qualification.

    \n
    • \n\n
    "}],"text":"Delivery Manager","country":"GB","workplaceType":"hybrid","opening":"
    \n
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    \n
    LOCATION: APPLY is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone. The office is located in the Shoreditch area.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone. The office is located in the Shoreditch area.\n \nTHE ROLE:\n","descriptionBody":"
    \n

    The Delivery Manager is a senior, operationally hands-on role within Apply’s Managed Services practice. This is not a role about delivering a single project to a fixed deadline, it is about continuously delivering value within an ongoing, retainer-based model. You are the person clients rely on for operational confidence, the person the team looks to for direction, and the person accountable for delivery quality across your portfolio of accounts.

    \n

    You will own the client relationship at an operational level, lead the delivery rhythm, manage the team’s day-to-day output, and ensure every sprint, release and incident is handled with consistency, quality and accountability.

    \n

    This is a client-facing, team-leading, delivery-owning role. You will be the primary contact for client stakeholders on all matters of delivery, quality and progress, and you will be the person internally who ensures the team is unblocked, aligned and performing.

    \n
    ","descriptionBodyPlain":"The Delivery Manager is a senior, operationally hands-on role within Apply’s Managed Services practice. This is not a role about delivering a single project to a fixed deadline, it is about continuously delivering value within an ongoing, retainer-based model. You are the person clients rely on for operational confidence, the person the team looks to for direction, and the person accountable for delivery quality across your portfolio of accounts.\nYou will own the client relationship at an operational level, lead the delivery rhythm, manage the team’s day-to-day output, and ensure every sprint, release and incident is handled with consistency, quality and accountability.\nThis is a client-facing, team-leading, delivery-owning role. You will be the primary contact for client stakeholders on all matters of delivery, quality and progress, and you will be the person internally who ensures the team is unblocked, aligned and performing.\n","hostedUrl":"https://jobs.lever.co/applydigital/60a90fcb-e904-40c5-8c61-0b15dd057f31","applyUrl":"https://jobs.lever.co/applydigital/60a90fcb-e904-40c5-8c61-0b15dd057f31/apply"},{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.\nCustomizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    \n
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
    \n
    Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Contractor","location":"Latin America","team":"Marketing Services","allLocations":["Latin America","Mexico City"]},"createdAt":1780315764190,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n","description":"
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

    About us: Apply Digital’s Marketing Services division is a rapidly expanding full-service Martech team with team members in the US, Europe, LATAM, and Asia. As a personalization agency, we bridge the gap between creative, marketing, and strategy. We specialize in cross-channel content strategy, creation, and distribution (email, paid social, push, SMS), and MarTech implementations. We work with 50+ clients, ranging in size from companies like YETI, Upside, and Nutrafol to established marquee brands like A+E Networks, Afterpay, and Stanley Black & Decker.
    \n
     
    \n
    \n

    Role: We’re looking to bring on an Engagement Manager to join our growing Marketing Services team. In this role, you will manage a mix of strategic marketing programs and technically complex projects—including MarTech implementations, data audits, CDP integrations, mobile SDK setups, and data architecture work—partnering closely with cross-functional teams to deliver high-quality outcomes on time and within scope.

    \n

    Acting as the primary liaison between clients and internal teams, you’ll translate client goals into actionable deliverables while ensuring strong alignment across strategy, execution, and performance. You will work at the intersection of marketing strategy and technical delivery, bridging the gap between our Marketing Services team and our Solutions Architect team when projects require deeper technical engagement.

    \n

    This role is ideal for a technically-minded project manager or CSM who can navigate both strategic marketing programs and hands-on technical implementations—someone equally comfortable discussing lifecycle marketing strategy and scoping a CDP integration or mobile SDK deployment alongside a Solutions Architect.

    \n
    ","id":"ee6ab835-89d7-4742-90c9-395a872e4c59","lists":[{"text":"Responsibilities:","content":"
    \n\n
  • \n

    Serve as the primary point of contact for clients, ensuring all deliverables are aligned to business goals, KPIs, and executed on time and at high quality.

    \n
    • \n
  • \n

    Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.

    \n
    • \n
  • \n

    Lead cross-functional teams (developers, strategists, designers, and QA) to deliver integrated MarTech programs that drive measurable impact.

    \n
    • \n
  • \n

    Oversee project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies.

    \n
    • \n
  • \n

    Track all work in project management tools, and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets.

    \n
    • \n
  • \n

    Maintain visibility into team capacity and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and priority.

    \n
    • \n
  • \n

    Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams.

    \n
    • \n
  • \n

    Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations.

    \n
    • \n
  • \n

    Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort.

    \n
    • \n
  • \n

    Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization.

    \n
    • \n
  • \n

    Manage technically complex engagements such as CDP implementations (e.g., Segment, Hightouch), mobile SDK setups (e.g., Braze), and MarTech data architecture projects, coordinating closely with Solutions Architects and engineers to ensure successful delivery.

    \n
    • \n
  • \n

    Partner with Solutions Architects and the Technical Consulting team on projects that require deeper technical expertise, ensuring seamless coordination, clear scoping, and consistent client communication across both teams.

    \n
    • \n
  • \n

    Translate technical requirements and implementation details into clear client-facing documentation, timelines, and status communications.

    \n
    • \n\n
    "},{"text":"Minimum requirements to be considered:","content":"
    \n\n
  • \n

    3–5 years of experience in a client management, account management, or project management role within a marketing, agency, or digital environment.

    \n
    • \n
  • \n

    Experience managing client accounts or programs, with exposure to multi-channel or complex marketing initiatives.

    \n
    • \n
  • \n

    Strong project management skills, with experience managing multiple projects or workstreams simultaneously.

    \n
    • \n
  • \n

    Working knowledge of Marketing Automation platforms such as Iterable, Braze, or Salesforce Marketing Cloud, as well as familiarity with CDP or data integration tools such as Segment, Hightouch, or mParticle.

    \n
    • \n
  • \n

    Understanding of audience segmentation, personalization, A/B testing, and campaign performance analysis.

    \n
    • \n
  • \n

    Strong communication and client-facing skills, with the ability to build relationships and contribute to strategic discussions

    \n
    • \n
  • \n

    Highly organized, adaptable, and proactive, with the ability to thrive in a fast-paced environment.

    \n
    • \n
  • \n

    Demonstrated ability to manage technically complex projects, including MarTech implementations, integrations, or data architecture work, with a working understanding of how data flows across the MarTech stack.

    \n
    • \n
  • \n

    Comfort engaging in technical conversations with engineers and Solutions Architects, and ability to translate technical concepts clearly to non-technical client stakeholders.

    \n
    • \n\n
    "},{"text":"The ideal candidate:","content":"
    \n\n
  • \n

    Has superior written skills, strong organization, and excellent communication and email etiquette.

    \n
    • \n
  • \n

    Is a strong collaborator and relationship builder who thrives in a team environment.

    \n
    • \n
  • \n

    Has excellent attention to detail and can synthesize information, break it down into clear tasks, and ensure nothing falls through the cracks.

    \n
    • \n
  • \n

    Has experience working in project management tools (Asana, Monday, Jira, Trello).

    \n
    • \n
  • \n

    Has experience working cross-functionally across multiple teams and stakeholders.

    \n
    • \n
  • \n

    Is able to balance multiple priorities while maintaining quality and meeting deadlines.

    \n
    • \n
  • \n

    Understands how to manage competing priorities across client expectations, team capacity, and delivery timelines.

    \n
    • \n
  • \n

    Has hands-on familiarity with MarTech tools and a genuine curiosity about how technology powers marketing—comfortable enough to engage in technical discovery sessions, read integration specs, and ask the right questions alongside a Solutions Architect.

    \n
    • \n
  • \n

    Has a background that spans both marketing strategy and technical project delivery—perhaps having previously worked as a Technical PM, marketing operations lead, or in a similar hybrid role.

    \n
    • \n\n
    "}],"text":"Engagement Manager - Technical","country":"AR","workplaceType":"remote","opening":"
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n","descriptionBody":"
    About us: Apply Digital’s Marketing Services division is a rapidly expanding full-service Martech team with team members in the US, Europe, LATAM, and Asia. As a personalization agency, we bridge the gap between creative, marketing, and strategy. We specialize in cross-channel content strategy, creation, and distribution (email, paid social, push, SMS), and MarTech implementations. We work with 50+ clients, ranging in size from companies like YETI, Upside, and Nutrafol to established marquee brands like A+E Networks, Afterpay, and Stanley Black & Decker.
    \n
     
    \n
    \n

    Role: We’re looking to bring on an Engagement Manager to join our growing Marketing Services team. In this role, you will manage a mix of strategic marketing programs and technically complex projects—including MarTech implementations, data audits, CDP integrations, mobile SDK setups, and data architecture work—partnering closely with cross-functional teams to deliver high-quality outcomes on time and within scope.

    \n

    Acting as the primary liaison between clients and internal teams, you’ll translate client goals into actionable deliverables while ensuring strong alignment across strategy, execution, and performance. You will work at the intersection of marketing strategy and technical delivery, bridging the gap between our Marketing Services team and our Solutions Architect team when projects require deeper technical engagement.

    \n

    This role is ideal for a technically-minded project manager or CSM who can navigate both strategic marketing programs and hands-on technical implementations—someone equally comfortable discussing lifecycle marketing strategy and scoping a CDP integration or mobile SDK deployment alongside a Solutions Architect.

    \n
    ","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/applydigital/ee6ab835-89d7-4742-90c9-395a872e4c59","applyUrl":"https://jobs.lever.co/applydigital/ee6ab835-89d7-4742-90c9-395a872e4c59/apply"},{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.\nCustomizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.
    \n
    Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"Toronto","team":"Creative","allLocations":["Toronto","Canada"]},"createdAt":1780442458383,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nTHE ROLE:\n\n\nAs Director of Experience Design, Agentic UI, you will be a hands-on, senior technical leader responsible for executing, shaping, and delivering the next generation of AI-driven UI design across APPLY. This is a role built for a practitioner: you will spend at least 50% of your time as a direct \"doer with AI,\" actively designing alongside Agents, while guiding the broader craft of screen design, advanced design systems, and interaction excellence across complex client engagements.\n\nReporting to the Head of Experience Design, you will take full ownership of APPLY's agentic UI design workflows. You will drive both high-level design strategy and deep technical execution, covering everything from component strategy and design system requirements to defining exactly how great work gets built using emerging AI toolchains. You will serve as a trusted, deeply technical partner to clients and internal teams alike, moving beyond traditional team management to pave the way for a modern, execution-focused delivery model.\n \nThis role is made for a client-focused, seasoned design leader who thrives at the absolute intersection of craft, systems thinking, and AI-native workflows. You bring deep expertise in design systems spanning token architecture, component governance, CMS integration, and multi-platform scalability, and you know how to practically operationalize that expertise. You are someone who raises the bar for quality by doing the work; a builder who actively embraces agentic design workflows, advanced AI tools, and systems-level execution to push what’s possible for our clients and our practice.\n","description":"
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    THE ROLE:

    As Director of Experience Design, Agentic UI, you will be a hands-on, senior technical leader responsible for executing, shaping, and delivering the next generation of AI-driven UI design across APPLY. This is a role built for a practitioner: you will spend at least 50% of your time as a direct \"doer with AI,\" actively designing alongside Agents, while guiding the broader craft of screen design, advanced design systems, and interaction excellence across complex client engagements.
    \n

    Reporting to the Head of Experience Design, you will take full ownership of APPLY's agentic UI design workflows. You will drive both high-level design strategy and deep technical execution, covering everything from component strategy and design system requirements to defining exactly how great work gets built using emerging AI toolchains. You will serve as a trusted, deeply technical partner to clients and internal teams alike, moving beyond traditional team management to pave the way for a modern, execution-focused delivery model.
    \n
     
    \n
    This role is made for a client-focused, seasoned design leader who thrives at the absolute intersection of craft, systems thinking, and AI-native workflows. You bring deep expertise in design systems spanning token architecture, component governance, CMS integration, and multi-platform scalability, and you know how to practically operationalize that expertise. You are someone who raises the bar for quality by doing the work; a builder who actively embraces agentic design workflows, advanced AI tools, and systems-level execution to push what’s possible for our clients and our practice.
    ","id":"e67e06b6-48e7-471d-8050-34127416dcf8","lists":[{"text":"RESPONSIBILITIES","content":"
    Design Leadership & Quality:
    \n\n
  • Set and uphold the bar for UI design quality across all client engagements, ensuring deliverables reflect APPLY's standards and each client's brand vision  from foundational token architecture and atomic component libraries through to polished, production-ready screen design.
    • \n
  • Lead and actively contribute to the creation of high-quality screen designs, prototypes, and design systems across multi-product and multi-platform projects, with deep hands-on expertise in foundations, tokens, and atomic design methodology.
    • \n
  • Define and govern design system standards including token naming conventions, tier structures (global, alias, component), theming strategies, and component documentation  ensuring systems are scalable, maintainable, and developer-ready.
    • \n
  • Establish and champion design frameworks, UX principles, and visual consistency practices across the team, embedding design system thinking at every stage of the project lifecycle.
    • \n
  • Drive design critique culture and create structured feedback loops that elevate the work, with a sharp eye for system integrity, component reuse, and cross-platform consistency.
    • \n
  • Champion the integration of agentic design workflows and AI-powered tooling including Claude for design to accelerate design system production, automate token management, and unlock new levels of craft and efficiency across the team.
    • \n\n
    Client & Stakeholder Partnership:
    \n\n
  • Act as a senior design voice in client relationships, presenting concepts, rationale, and recommendations with confidence and clarity.
    • \n
  • Lead discovery, alignment, and design review sessions with senior client stakeholders.
    • \n
  • Build trusted relationships with clients, earning confidence as a strategic partner not just a delivery lead.
    • \n
  • Collaborate cross-functionally with product, engineering, strategy, and delivery teams to ensure design is integrated throughout the project lifecycle.
    • \n\n
    Practice & Strategic Growth:
    \n\n
  • Define and evolve APPLY's UI and experience design practice, including tooling, process, and standards.
    • \n
  • Contribute to business development efforts by supporting proposals, pitches, and capability demonstrations.
    • \n
  • Represent APPLY's design perspective externally through thought leadership, community engagement, and industry participation.
    • \n
  • Stay ahead of design trends, emerging tools, and shifts in the Canadian and global digital landscape.
    • \n"},{"text":"REQUIREMENTS","content":"
    Must Haves:
    \n\n
  • 8+ years of experience in UI/UX design, with at least 3 years in a senior leadership or director-level role.
    • \n
  • Experience working in Claude Design and any Agentic Workflow, e.g. BMAD.
    • \n
  • Proven track record leading UI Design and a team of UI designers on large Client Engagements.
    • \n
  • Strong portfolio demonstrating leadership across complex, multi-product, and multi-platform design engagements; Headless CMS Design Experience explicitly highlighted in the portfolio is preferred.
    • \n
  • Expert proficiency in Figma, Figma Make and Claude Design as well as industry-standard design tools; deep knowledge of design systems creation, governance, and implementation.
    • \n
  • Demonstrated ability to build and sustain senior client relationships, with experience presenting to executive stakeholders.
    • \n
  • Excellent communication, facilitation, and storytelling skills.
    • \n
  • Experience working in cross-functional environments alongside product managers, engineers, and strategists.
    • \n
  • Comfort with ambiguity, competing priorities, and the pace of a growing consultancy.
    • \n
  • Eligibility to work in Canada; based in or willing to work in Canadian time zones.
    • \n\n
    \n

    Nice to Haves:

    \n\n
  • Experience working with Canadian public sector, financial services, retail, or healthcare clients.
    • \n
  • Familiarity with accessibility standards including WCAG 2.1/2.2 and AODA compliance.
    • \n
  • Background in graphic design, product design or brand design.
    • \n
  • Knowledge of front-end technologies and how design decisions affect implementation.
    • \n
  • Active participation in Canadian design communities, conferences, or industry networks.
    • \n
  • Bilingual (English/French) is an asset.
    • \n\n
    "}],"text":"Experience Design Director, Agentic UI","country":"CA","workplaceType":"remote","opening":"
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nTHE ROLE:\n","descriptionBody":"
    As Director of Experience Design, Agentic UI, you will be a hands-on, senior technical leader responsible for executing, shaping, and delivering the next generation of AI-driven UI design across APPLY. This is a role built for a practitioner: you will spend at least 50% of your time as a direct \"doer with AI,\" actively designing alongside Agents, while guiding the broader craft of screen design, advanced design systems, and interaction excellence across complex client engagements.
    \n

    Reporting to the Head of Experience Design, you will take full ownership of APPLY's agentic UI design workflows. You will drive both high-level design strategy and deep technical execution, covering everything from component strategy and design system requirements to defining exactly how great work gets built using emerging AI toolchains. You will serve as a trusted, deeply technical partner to clients and internal teams alike, moving beyond traditional team management to pave the way for a modern, execution-focused delivery model.
    \n
     
    \n
    This role is made for a client-focused, seasoned design leader who thrives at the absolute intersection of craft, systems thinking, and AI-native workflows. You bring deep expertise in design systems spanning token architecture, component governance, CMS integration, and multi-platform scalability, and you know how to practically operationalize that expertise. You are someone who raises the bar for quality by doing the work; a builder who actively embraces agentic design workflows, advanced AI tools, and systems-level execution to push what’s possible for our clients and our practice.
    ","descriptionBodyPlain":"As Director of Experience Design, Agentic UI, you will be a hands-on, senior technical leader responsible for executing, shaping, and delivering the next generation of AI-driven UI design across APPLY. This is a role built for a practitioner: you will spend at least 50% of your time as a direct \"doer with AI,\" actively designing alongside Agents, while guiding the broader craft of screen design, advanced design systems, and interaction excellence across complex client engagements.\n\nReporting to the Head of Experience Design, you will take full ownership of APPLY's agentic UI design workflows. You will drive both high-level design strategy and deep technical execution, covering everything from component strategy and design system requirements to defining exactly how great work gets built using emerging AI toolchains. You will serve as a trusted, deeply technical partner to clients and internal teams alike, moving beyond traditional team management to pave the way for a modern, execution-focused delivery model.\n \nThis role is made for a client-focused, seasoned design leader who thrives at the absolute intersection of craft, systems thinking, and AI-native workflows. You bring deep expertise in design systems spanning token architecture, component governance, CMS integration, and multi-platform scalability, and you know how to practically operationalize that expertise. You are someone who raises the bar for quality by doing the work; a builder who actively embraces agentic design workflows, advanced AI tools, and systems-level execution to push what’s possible for our clients and our practice.\n","hostedUrl":"https://jobs.lever.co/applydigital/e67e06b6-48e7-471d-8050-34127416dcf8","applyUrl":"https://jobs.lever.co/applydigital/e67e06b6-48e7-471d-8050-34127416dcf8/apply"},{"additionalPlain":"#LI-Remote\n\n\nLIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.\nCustomizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    #LI-Remote

    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.
    \n
    Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"United States","team":"Executive","allLocations":["United States","Canada"]},"createdAt":1778016936778,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION:APPLY is hybrid/remote friendly. The preferred candidate should be based in North America and able to collaborate with teams across ET, PT and GMT time zones.\n \nTHE ROLE:\n\n\nAPPLY is investing in deep industry leadership to drive the next phase of growth. As General Manager, Entertainment, you will be a CEO-reporting executive with full accountability for revenue performance in the Entertainment vertical globally — spanning media, streaming, gaming, live entertainment, sports, and adjacent sectors.\nThis is a rare combination of commercial leadership and market authority. You will own the global revenue number, shape go-to-market strategy, and serve as Apply Digital's most visible voice in the Entertainment space. Critically, you will bring an advanced, practitioner-level perspective on the impact of AI — and guide both clients and internal teams on how autonomous, agentic customer experiences are reshaping Entertainment.\nYou will work in close partnership with regional Managing Directors (NA, EMEA and LatAm) who own local market execution, providing strategic direction, deal support, and arena-level coordination. \n","description":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in North America and able to collaborate with teams across ET, PT and GMT time zones.
    \n
     
    \n
    THE ROLE:

    APPLY is investing in deep industry leadership to drive the next phase of growth. As General Manager, Entertainment, you will be a CEO-reporting executive with full accountability for revenue performance in the Entertainment vertical globally — spanning media, streaming, gaming, live entertainment, sports, and adjacent sectors.

    \n

    This is a rare combination of commercial leadership and market authority. You will own the global revenue number, shape go-to-market strategy, and serve as Apply Digital's most visible voice in the Entertainment space. Critically, you will bring an advanced, practitioner-level perspective on the impact of AI — and guide both clients and internal teams on how autonomous, agentic customer experiences are reshaping Entertainment.

    \n

    You will work in close partnership with regional Managing Directors (NA, EMEA and LatAm) who own local market execution, providing strategic direction, deal support, and arena-level coordination. 

    ","id":"719a08f3-b3bb-4303-b28c-91e28b95a4ab","lists":[{"text":"What You'll Own","content":"
    Revenue & Commercial Leadership
    \n"},{"text":"Who You Are","content":"
    Experience
    \n\n
  • 15+ years of progressive leadership with significant time in or directly serving the Entertainment industry (media, streaming, gaming, live events, sports, or adjacent sectors).
    • \n
  • Proven track record of driving material revenue growth in a commercial or client-facing leadership role.
    • \n
  • Deep familiarity with consulting, technology services, or digital transformation in an Entertainment context.
    • \n
  • Demonstrated thought leadership — published work, speaking history, or recognized industry presence.
    • \n
  • Experience leading within matrix organizations; demonstrated ability to influence across regions and functions without direct authority.
    • \n
  • Fluency with AI, data, and digital capabilities as they apply to entertainment businesses; practitioner-level comfort with Agentic AI.
    • \n\n
     
    \n
    Leadership & Operating Style
    \n\n
  • Executive presence and communication skills benefitting a CEO-reporting, client-facing leader.
    • \n
  • Commercially oriented and highly accountable — comfortable owning a revenue number and building process from scratch.
    • \n
  • Able to move fluidly between strategy and execution; sets direction and works through details.
    • \n
  • Strong coaching instincts; energized by building internal capability, not just managing external relationships.
    • \n
  • Self-directed with a bias toward action in a fast-moving, ambiguous environment.
    • \n"}],"text":"General Manager, Entertainment","country":"US","workplaceType":"remote","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in North America and able to collaborate with teams across ET, PT and GMT time zones.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION:APPLY is hybrid/remote friendly. The preferred candidate should be based in North America and able to collaborate with teams across ET, PT and GMT time zones.\n \nTHE ROLE:\n","descriptionBody":"

    APPLY is investing in deep industry leadership to drive the next phase of growth. As General Manager, Entertainment, you will be a CEO-reporting executive with full accountability for revenue performance in the Entertainment vertical globally — spanning media, streaming, gaming, live entertainment, sports, and adjacent sectors.

    \n

    This is a rare combination of commercial leadership and market authority. You will own the global revenue number, shape go-to-market strategy, and serve as Apply Digital's most visible voice in the Entertainment space. Critically, you will bring an advanced, practitioner-level perspective on the impact of AI — and guide both clients and internal teams on how autonomous, agentic customer experiences are reshaping Entertainment.

    \n

    You will work in close partnership with regional Managing Directors (NA, EMEA and LatAm) who own local market execution, providing strategic direction, deal support, and arena-level coordination. 

    ","descriptionBodyPlain":"APPLY is investing in deep industry leadership to drive the next phase of growth. As General Manager, Entertainment, you will be a CEO-reporting executive with full accountability for revenue performance in the Entertainment vertical globally — spanning media, streaming, gaming, live entertainment, sports, and adjacent sectors.\nThis is a rare combination of commercial leadership and market authority. You will own the global revenue number, shape go-to-market strategy, and serve as Apply Digital's most visible voice in the Entertainment space. Critically, you will bring an advanced, practitioner-level perspective on the impact of AI — and guide both clients and internal teams on how autonomous, agentic customer experiences are reshaping Entertainment.\nYou will work in close partnership with regional Managing Directors (NA, EMEA and LatAm) who own local market execution, providing strategic direction, deal support, and arena-level coordination. \n","hostedUrl":"https://jobs.lever.co/applydigital/719a08f3-b3bb-4303-b28c-91e28b95a4ab","applyUrl":"https://jobs.lever.co/applydigital/719a08f3-b3bb-4303-b28c-91e28b95a4ab/apply"},{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.\nCustomizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    \n
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
    \n
    \n
    Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    \n
    ","categories":{"commitment":"Full-Time Permanent","location":"Santiago","team":"IT","allLocations":["Santiago"]},"createdAt":1778685318180,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nCandidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","description":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","id":"78115138-2021-49b9-9996-491270338d48","lists":[{"text":"Responsibilities:","content":"
    \n

    Support & Global IT Collaboration

    \n\n
  • \n

    Work as a close partner to the Head of IT on global IT operations, projects, and security programs - taking ownership of assigned workstreams and keeping them moving.

    \n
    • \n
  • \n

    Step in to cover when needed - attending meetings, making day-to-day operational decisions, and ensuring global programs stay on track during absences.

    \n
    • \n
  • \n

    Act as the senior technical escalation point for IT Globally, responding with both depth and empathy to complex issues and requests.

    \n
    • \n
  • \n

    Translate strategic direction from the Head of IT into practical local execution across the team.

    \n
    • \n\n

    Security Program Ownership

    \n\n
  • \n

    Operationalize the ISO/IEC 27001:2022 ISMS alongside the Head of IT: maintain the Master Document List, support internal audit cycles, coordinate management reviews, and drive corrective action and continual improvement processes.

    \n
    • \n
  • \n

    Contribute to the rollout and ongoing operation of the ISO/IEC 42001 AI Management System (AIMS) - including scope definition, risk assessment for AI systems, policy drafting, and evidence management as Apply Digital expands its use of AI.

    \n
    • \n
  • \n

    Maintain and improve Apply Digital's AI Policy and related governance documents in line with ISO 42001 requirements.

    \n
    • \n
  • \n

    Assist with SOC 2 Type 2 evidence collection and control testing; administer the Vanta platform, remediate findings, and ensure continuous monitoring SLA targets are consistently met.

    \n
    • \n
  • \n

    Serve as the IT contact for external auditors (ISO 27001, SOC 2) and coordinate evidence submission across teams.

    \n
    • \n
  • \n

    Monitor the threat and vulnerability landscape; assess risk, update the risk register, and escalate material issues through the ISMS risk treatment process.

    \n
    • \n
  • \n

    Manage and respond to security events in coordination with the Incident Response Plan.

    \n
    • \n
  • \n

    Manage third-party supplier security reviews in accordance with the Third-Party Management Policy.

    \n
    • \n\n

    IT Operations & Infrastructure

    \n\n
  • \n

    Manage user account and application access in cloud identity and productivity platforms: Okta, Google Workspace, Slack, Atlassian Cloud, AWS, GCP, Azure, and others.

    \n
    • \n
  • \n

    Continuously improve the identity platform (Okta LCM) and MDM environment (Jamf Pro), ensuring devices, access, and configurations remain secure and compliant.

    \n
    • \n
  • \n

    Oversee IT operations across the full employee lifecycle: onboarding, offboarding, access reviews, and role changes.

    \n
    • \n
  • \n

    Work with AI tooling to maintain security compliance, automate routine tasks, and reduce manual toil.

    \n
    • \n
  • \n

    Manage LATAM hardware procurement, setup, deployment, and asset inventory.

    \n
    • \n
  • \n

    Manage software license and subscription allocations.

    \n
    • \n\n

    Process, Policy & Vendor Management

    \n\n
  • \n

    Design, scope, implement, and continuously improve internal IT policies, procedures, and the tool stack.

    \n
    • \n
  • \n

    Produce and maintain clear documentation for both the IT team and end-users, covering orientation guides, runbooks, and security awareness content.

    \n
    • \n
  • \n

    Propose and evaluate new vendors and technologies; manage pilots and integrations in collaboration with the Head of IT.

    \n
    • \n\n
    "},{"text":"What we´re looking for:","content":"
    \n

    Experience & Background

    \n\n
  • \n

    Minimum 5 years of experience within a technology company in a senior IT role, operating with a high degree of independence.

    \n
    • \n
  • \n

    Comfortable supporting and informally guiding junior IT colleagues without a formal management mandate - sharing knowledge, reviewing work, and helping the team level up.

    \n
    • \n
  • \n

    Direct, hands-on experience running or significantly contributing to an ISO 27001 ISMS - including internal audits, risk assessments, document control, and management reviews.

    \n
    • \n
  • \n

    Familiarity with ISO/IEC 42001 AI Management Systems, or demonstrated ability to rapidly master a new management-system standard and operationalize it.

    \n
    • \n
  • \n

    Experience administering a compliance automation platform (Vanta strongly preferred; Drata or similar acceptable).

    \n
    • \n
  • \n

    Experience with SOC 2 Type 2 evidence collection and audit preparation.

    \n
    • \n\n

    Technical Skills

    \n\n
  • \n

    Strong hands-on experience with Okta, including Lifecycle Management (LCM), Universal Directory, and SSO/MFA configuration.

    \n
    • \n
  • \n

    Proficient in MDM administration for macOS fleet management, including policies, profiles, smart groups, and patch management.

    \n
    • \n
  • \n

    Confident macOS troubleshooting at the system and network level.

    \n
    • \n
  • \n

    Proficiency with cloud identity and productivity suites: Google Workspace, Slack, Atlassian Cloud, and at least one of AWS / GCP / Azure at an IAM/security level.

    \n
    • \n
  • \n

    Comfortable using AI-powered tools and automation to improve security compliance, reduce toil, and augment IT operations.

    \n
    • \n
  • \n

    Knowledge of secure software development practices is an asset.

    \n
    • \n\n

    Soft Skills & Mindset

    \n\n
  • \n

    Excellent interpersonal and communication skills - able to adapt your approach for end-users, cross-functional stakeholders, and leadership alike.

    \n
    • \n
  • \n

    Customer-service oriented: you are the person people trust to make things work and to feel supported.

    \n
    • \n
  • \n

    Proficiency in both verbal and written English is essential, given coworkers and offices in Vancouver, Toronto, London, and Noida.

    \n
    • \n
  • \n

    Strong judgment and the ability to manage competing priorities independently, knowing when to act and when to escalate to the Head of IT.

    \n
    • \n
  • \n

    Self-starter who thrives in a lean, fast-moving environment without needing detailed direction.

    \n
    • \n
  • \n

    Resilient and positive - energized by ambiguity and committed to continuous improvement.

    \n
    • \n\n
    "},{"text":"Nice to Have:","content":"
    \n\n
  • \n

    ISO 27001 Implementation or evidence collection experience.

    \n
    • \n
  • \n

    ISO 42001 Experience with implementation AIMS (AI Management System)

    \n
    • \n
  • \n

    CISSP, CISM, CompTIA Security+, or equivalent security certification.

    \n
    • \n
  • \n

    Experience with NIST AI Risk Management Framework (AI RMF) or EU AI Act compliance.

    \n
    • \n
  • \n

    Scripting or automation skills (Bash, Python, or similar) for IT/security workflow automation.

    \n
    • \n\n
    "}],"text":"IT Lead","country":"CL","workplaceType":"onsite","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nCandidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/applydigital/78115138-2021-49b9-9996-491270338d48","applyUrl":"https://jobs.lever.co/applydigital/78115138-2021-49b9-9996-491270338d48/apply"},{"additionalPlain":"#LI-Remote\n\n\nLIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    #LI-Remote

    \n
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"Santiago","team":"Technology","allLocations":["Santiago","Latin America"]},"createdAt":1771530811596,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n\n\nThe Principal Agentic Engineer (Back-end) is a senior technical leader within our engineering organization, responsible for designing, building, and scaling robust backend systems that support modern, AI-powered digital products. This role combines deep backend engineering expertise with strong architectural judgment, AI-system fluency, and client-facing leadership.\n \nAs a Principal Agentic Engineer, you will lead technical direction across complex backend systems, mentor engineers, and partner closely with clients and internal teams to deliver production-grade solutions. You will play a critical role in designing distributed, cloud-native architectures and integrating large language models (LLMs), vector databases, and AI agents into real-world applications. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.\n \nYou bring proven leadership at a Staff or Lead level, with a track record of delivering complex software initiatives end-to-end. You operate with high autonomy and can take loosely defined goals and turn them into well-architected, shipped software.\n","description":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:

    The Principal Agentic Engineer (Back-end) is a senior technical leader within our engineering organization, responsible for designing, building, and scaling robust backend systems that support modern, AI-powered digital products. This role combines deep backend engineering expertise with strong architectural judgment, AI-system fluency, and client-facing leadership.
    \n
     
    \n
    As a Principal Agentic Engineer, you will lead technical direction across complex backend systems, mentor engineers, and partner closely with clients and internal teams to deliver production-grade solutions. You will play a critical role in designing distributed, cloud-native architectures and integrating large language models (LLMs), vector databases, and AI agents into real-world applications. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.
    \n
     
    \n
    You bring proven leadership at a Staff or Lead level, with a track record of delivering complex software initiatives end-to-end. You operate with high autonomy and can take loosely defined goals and turn them into well-architected, shipped software.
    ","id":"10148a94-ebcb-40b7-a87a-10e45e864816","lists":[{"text":"RESPONSIBILITIES","content":"\n
  • Lead the design and development of scalable, secure, and high-performance backend systems using Python and modern cloud-native patterns.
    • \n
  • Apply spec-driven development practices to ensure clarity, quality, and predictable delivery.
    • \n
  • Organizing, distributing and translating backlog requirements from Product, UX and other disciplines, into detailed spec driven requirements for Agents to implement.
    • \n
  • Coordinate teams of coding agents to deliver engineering requirements.
    • \n
  • Design and implement RESTful APIs to support frontend, mobile, and third-party integrations.
    • \n
  • Architect and deliver AI-powered backend solutions, including: Vector stores and Retrieval-Augmented Generation (RAG) pipelines, integration with LLMs (e.g., Gemini, Claude, GPT-4/5), and use of AI coding agents and developer copilots to improve delivery velocity.
    • \n
  • Develop and maintain systems using Google Cloud Platform (GCP), with hands-on experience in, Vertex AI, Google Gen AI APIs.
    • \n
  • Leverage Agent Development Kits (ADKs) (e.g., Google ADK) to design and implement intelligent agent-based systems.
    • \n
  • Ensure systems are observable, reliable, and debuggable in production environments.
    • \n
  • Collaborate with engineers to design well-architected, maintainable solutions aligned with business goals.
    • \n
  • Mentor and guide engineers, fostering technical excellence and continuous learning.
    • \n
  • Partner with Project Managers and cross-functional teams to manage delivery risks and timelines.
    • \n
  • Communicate complex technical concepts clearly to both technical and non-technical stakeholders, including clients.
    • \n"},{"text":"REQUIREMENTS","content":"\n
  • Strong experience with Python 3 for backend development.
    • \n
  • Experience designing and consuming RESTful APIs.
    • \n
  • Proven experience with spec-driven development.
    • \n
  • Hands-on experience using AI coding agents (e.g., Copilot, Claude Code).
    • \n
  • Strong prompt engineering skills.
    • \n
  • Experience working with LLMs (e.g., Gemini 3, Claude Opus, GPT-4.x/5.x).
    • \n
  • Experience implementing vector stores and RAG architectures.
    • \n
  • Experience with Agent Development Kits (e.g., Google ADK).
    • \n
  • Strong experience with Google Cloud Platform (GCP).
    • \n
  • Hands-on experience with Vertex AI and Google Gen AI APIs.
    • \n
  • Experience with relational and non-relational databases.
    • \n
  • Experience with Git and CI/CD pipelines.
    • \n
  • Strong system design fundamentals, including queues, caching strategies, database schema design, and API design. You know how to build systems that survive and scale in production.
    • \n
  • Experience designing AI agents, agent task planning, and reasoning patterns.
    • \n
  • Agent observability and debugging experience.
    • \n
  • Ability to clearly articulate goals, constraints, and context for agentic  systems; reason through edge cases and failure modes; and iteratively refine agent behavior based on observed outcomes.
    • \n
  • Comfort understanding and integrating across the full stack; experience with TypeScript and modern JavaScript is highly beneficial.
    • \n
  • Excellent English communication skills (written and verbal), with the ability to explain complex technical concepts to both technical and non-technical audiences.
    • \n
  • Excellent command of the English language to guide coding agents to complete required coding tasks.
    • \n
  • Experience working effectively with fully remote, distributed teams.
    • \n
  • Experience working in a consultancy, agency, or professional services firm.
    • \n
  • Ability to thrive in a flexible, fast-paced delivery environment.
    • \n\n
     
    "},{"text":"NICE TO HAVES","content":"\n
  • Experience with BMAD Method or similar spec-driven development frameworks.
    • \n
  • Familiarity with layered and distributed architectures.
    • \n
  • Experience with Terraform.
    • \n
  • Experience with additional backend languages.
    • \n
  • Experience with gRPC or other communication patterns.
    • \n
  • Experience with eCommerce platforms or complex integrations.
    • \n"}],"text":"Principal Agentic Engineer (Back-end)","country":"CL","workplaceType":"remote","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","descriptionBody":"
    The Principal Agentic Engineer (Back-end) is a senior technical leader within our engineering organization, responsible for designing, building, and scaling robust backend systems that support modern, AI-powered digital products. This role combines deep backend engineering expertise with strong architectural judgment, AI-system fluency, and client-facing leadership.
    \n
     
    \n
    As a Principal Agentic Engineer, you will lead technical direction across complex backend systems, mentor engineers, and partner closely with clients and internal teams to deliver production-grade solutions. You will play a critical role in designing distributed, cloud-native architectures and integrating large language models (LLMs), vector databases, and AI agents into real-world applications. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.
    \n
     
    \n
    You bring proven leadership at a Staff or Lead level, with a track record of delivering complex software initiatives end-to-end. You operate with high autonomy and can take loosely defined goals and turn them into well-architected, shipped software.
    ","descriptionBodyPlain":"The Principal Agentic Engineer (Back-end) is a senior technical leader within our engineering organization, responsible for designing, building, and scaling robust backend systems that support modern, AI-powered digital products. This role combines deep backend engineering expertise with strong architectural judgment, AI-system fluency, and client-facing leadership.\n \nAs a Principal Agentic Engineer, you will lead technical direction across complex backend systems, mentor engineers, and partner closely with clients and internal teams to deliver production-grade solutions. You will play a critical role in designing distributed, cloud-native architectures and integrating large language models (LLMs), vector databases, and AI agents into real-world applications. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.\n \nYou bring proven leadership at a Staff or Lead level, with a track record of delivering complex software initiatives end-to-end. You operate with high autonomy and can take loosely defined goals and turn them into well-architected, shipped software.\n","hostedUrl":"https://jobs.lever.co/applydigital/10148a94-ebcb-40b7-a87a-10e45e864816","applyUrl":"https://jobs.lever.co/applydigital/10148a94-ebcb-40b7-a87a-10e45e864816/apply"},{"additionalPlain":"#LI-Remote\n\n\nLIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.\nCustomizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    #LI-Remote

    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.
    \n
    Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"Toronto","team":"Technology","allLocations":["Toronto","Canada"]},"createdAt":1771474094837,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nTHE ROLE:\n\n\nThe Principal Agentic Engineer (Back-end) is a senior technical leader within our engineering organization, responsible for designing, building, and scaling robust backend systems that support modern, AI-powered digital products. This role combines deep backend engineering expertise with strong architectural judgment, AI-system fluency, and client-facing leadership.\n \nAs a Principal Agentic Engineer, you will lead technical direction across complex backend systems, mentor engineers, and partner closely with clients and internal teams to deliver production-grade solutions. You will play a critical role in designing distributed, cloud-native architectures and integrating large language models (LLMs), vector databases, and AI agents into real-world applications. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.\n \nYou bring proven leadership at a Staff or Lead level, with a track record of delivering complex software initiatives end-to-end. You operate with high autonomy and can take loosely defined goals and turn them into well-architected, shipped software.\n","description":"
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    THE ROLE:

    The Principal Agentic Engineer (Back-end) is a senior technical leader within our engineering organization, responsible for designing, building, and scaling robust backend systems that support modern, AI-powered digital products. This role combines deep backend engineering expertise with strong architectural judgment, AI-system fluency, and client-facing leadership.
    \n
     
    \n
    As a Principal Agentic Engineer, you will lead technical direction across complex backend systems, mentor engineers, and partner closely with clients and internal teams to deliver production-grade solutions. You will play a critical role in designing distributed, cloud-native architectures and integrating large language models (LLMs), vector databases, and AI agents into real-world applications. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.
    \n
     
    \n
    You bring proven leadership at a Staff or Lead level, with a track record of delivering complex software initiatives end-to-end. You operate with high autonomy and can take loosely defined goals and turn them into well-architected, shipped software.
    ","id":"4ceb9c14-c5db-427b-b5ee-49e93b1ec166","lists":[{"text":"RESPONSIBILITIES","content":"\n
  • Lead the design and development of scalable, secure, and high-performance backend systems using Python and modern cloud-native patterns.
    • \n
  • Apply spec-driven development practices to ensure clarity, quality, and predictable delivery.
    • \n
  • Organizing, distributing and translating backlog requirements from Product, UX and other disciplines, into detailed spec driven requirements for Agents to implement.
    • \n
  • Coordinate teams of coding agents to deliver engineering requirements.
    • \n
  • Design and implement RESTful APIs to support frontend, mobile, and third-party integrations.
    • \n
  • Architect and deliver AI-powered backend solutions, including: Vector stores and Retrieval-Augmented Generation (RAG) pipelines, integration with LLMs (e.g., Gemini, Claude, GPT-4/5), and use of AI coding agents and developer copilots to improve delivery velocity.
    • \n
  • Develop and maintain systems using Google Cloud Platform (GCP), with hands-on experience in, Vertex AI, Google Gen AI APIs.
    • \n
  • Leverage Agent Development Kits (ADKs) (e.g., Google ADK) to design and implement intelligent agent-based systems.
    • \n
  • Ensure systems are observable, reliable, and debuggable in production environments.
    • \n
  • Collaborate with engineers to design well-architected, maintainable solutions aligned with business goals.
    • \n
  • Mentor and guide engineers, fostering technical excellence and continuous learning.
    • \n
  • Partner with Project Managers and cross-functional teams to manage delivery risks and timelines.
    • \n
  • Communicate complex technical concepts clearly to both technical and non-technical stakeholders, including clients.
    • \n"},{"text":"REQUIREMENTS","content":"\n
  • Strong experience with Python 3 for backend development.
    • \n
  • Experience designing and consuming RESTful APIs.
    • \n
  • Proven experience with spec-driven development.
    • \n
  • Hands-on experience using AI coding agents (e.g., Copilot, Claude Code).
    • \n
  • Strong prompt engineering skills.
    • \n
  • Experience working with LLMs (e.g., Gemini 3, Claude Opus, GPT-4.x/5.x).
    • \n
  • Experience implementing vector stores and RAG architectures.
    • \n
  • Experience with Agent Development Kits (e.g., Google ADK).
    • \n
  • Strong experience with Google Cloud Platform (GCP).
    • \n
  • Hands-on experience with Vertex AI and Google Gen AI APIs.
    • \n
  • Experience with relational and non-relational databases.
    • \n
  • Experience with Git and CI/CD pipelines.
    • \n
  • Strong system design fundamentals, including queues, caching strategies, database schema design, and API design. You know how to build systems that survive and scale in production.
    • \n
  • Experience designing AI agents, agent task planning, and reasoning patterns.
    • \n
  • Agent observability and debugging experience.
    • \n
  • Ability to clearly articulate goals, constraints, and context for agentic  systems; reason through edge cases and failure modes; and iteratively refine agent behavior based on observed outcomes.
    • \n
  • Comfort understanding and integrating across the full stack; experience with TypeScript and modern JavaScript is highly beneficial.
    • \n
  • Excellent English communication skills (written and verbal), with the ability to explain complex technical concepts to both technical and non-technical audiences.
    • \n
  • Excellent command of the English language to guide coding agents to complete required coding tasks.
    • \n
  • Experience working effectively with fully remote, distributed teams.
    • \n
  • Experience working in a consultancy, agency, or professional services firm.
    • \n
  • Ability to thrive in a flexible, fast-paced delivery environment.
    • \n\n
     
    "},{"text":"NICE TO HAVES","content":"\n
  • Experience with BMAD Method or similar spec driven development frameworks.
    • \n
  • Familiarity with layered and distributed architectures.
    • \n
  • Experience with Terraform.
    • \n
  • Experience with additional backend languages.
    • \n
  • Experience with gRPC or other communication patterns.
    • \n
  • Experience with eCommerce platforms or complex integrations.
    • \n"}],"salaryRange":{"currency":"CAD","interval":"per-year-salary","min":170000,"max":220000},"salaryDescription":"
    \n
    The salary range for this role is $170,000 - $220,000 CAD per year. We conduct regular benchmarking across various roles, similar industries, and levels to ensure fair compensation packages for all. We are committed to acknowledging each individual's unique strengths and contributions while rewarding the value that they deliver to the team.
    \n
     
    \n
    Depending on the position offered, bonus and other forms of compensation may be provided as part of a total compensation package.
    \n
    ","salaryDescriptionPlain":"The salary range for this role is $170,000 - $220,000 CAD per year. We conduct regular benchmarking across various roles, similar industries, and levels to ensure fair compensation packages for all. We are committed to acknowledging each individual's unique strengths and contributions while rewarding the value that they deliver to the team.\n \nDepending on the position offered, bonus and other forms of compensation may be provided as part of a total compensation package.\n","text":"Principal Agentic Engineer (Back-end)","country":"CA","workplaceType":"remote","opening":"
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nTHE ROLE:\n","descriptionBody":"
    The Principal Agentic Engineer (Back-end) is a senior technical leader within our engineering organization, responsible for designing, building, and scaling robust backend systems that support modern, AI-powered digital products. This role combines deep backend engineering expertise with strong architectural judgment, AI-system fluency, and client-facing leadership.
    \n
     
    \n
    As a Principal Agentic Engineer, you will lead technical direction across complex backend systems, mentor engineers, and partner closely with clients and internal teams to deliver production-grade solutions. You will play a critical role in designing distributed, cloud-native architectures and integrating large language models (LLMs), vector databases, and AI agents into real-world applications. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.
    \n
     
    \n
    You bring proven leadership at a Staff or Lead level, with a track record of delivering complex software initiatives end-to-end. You operate with high autonomy and can take loosely defined goals and turn them into well-architected, shipped software.
    ","descriptionBodyPlain":"The Principal Agentic Engineer (Back-end) is a senior technical leader within our engineering organization, responsible for designing, building, and scaling robust backend systems that support modern, AI-powered digital products. This role combines deep backend engineering expertise with strong architectural judgment, AI-system fluency, and client-facing leadership.\n \nAs a Principal Agentic Engineer, you will lead technical direction across complex backend systems, mentor engineers, and partner closely with clients and internal teams to deliver production-grade solutions. You will play a critical role in designing distributed, cloud-native architectures and integrating large language models (LLMs), vector databases, and AI agents into real-world applications. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.\n \nYou bring proven leadership at a Staff or Lead level, with a track record of delivering complex software initiatives end-to-end. You operate with high autonomy and can take loosely defined goals and turn them into well-architected, shipped software.\n","hostedUrl":"https://jobs.lever.co/applydigital/4ceb9c14-c5db-427b-b5ee-49e93b1ec166","applyUrl":"https://jobs.lever.co/applydigital/4ceb9c14-c5db-427b-b5ee-49e93b1ec166/apply"},{"additionalPlain":"#LI-Remote\n\n\nLIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    #LI-Remote

    \n
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"Santiago","team":"Technology","allLocations":["Santiago","Latin America"]},"createdAt":1771530904446,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n\n\nThe Principal Agentic Engineer (Front-end) is a senior technical leader responsible for building scalable, high-quality frontend applications that power AI-driven digital experiences. This role blends frontend engineering excellence with architectural leadership, AI integration, and strong client-facing communication.\n \nYou will lead frontend technical direction, mentor engineers, and collaborate closely with backend, product, and design teams to deliver production-ready solutions. The role requires deep expertise in modern frontend frameworks, AI-assisted development workflows, and cloud-connected architectures. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.\n \nYou bring a strong leadership track record at the Staff or Lead level, operating with high autonomy and turning ambiguous product or business goals into shipped, production-ready software.\n","description":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:

    The Principal Agentic Engineer (Front-end) is a senior technical leader responsible for building scalable, high-quality frontend applications that power AI-driven digital experiences. This role blends frontend engineering excellence with architectural leadership, AI integration, and strong client-facing communication.
    \n
     
    \n
    You will lead frontend technical direction, mentor engineers, and collaborate closely with backend, product, and design teams to deliver production-ready solutions. The role requires deep expertise in modern frontend frameworks, AI-assisted development workflows, and cloud-connected architectures. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.
    \n
     
    \n
    You bring a strong leadership track record at the Staff or Lead level, operating with high autonomy and turning ambiguous product or business goals into shipped, production-ready software.
    ","id":"2b57bbc0-8958-4d58-95b2-735ff2fb92b7","lists":[{"text":"RESPONSIBILITIES","content":"\n
  • Lead the design and development of high-performance frontend applications using TypeScript, React, and Next.js.
    • \n
  • Organizing, distributing and translating backlog requirements from Product, UX and other disciplines, into detailed spec driven requirements for Agents to implement.
    • \n
  • Synthesise user stories, site maps, content strategy, components and design systems, brand strategy, etc, into specifications that coding Agents will implement. 
    • \n
  • Designing and implementing digital solutions that have proper SEO/GEO, accessibility, performance and content management integrations.
    • \n
  • Integrations with key Composable platforms such as Contentful, Contentstack, Algolia, Cloudinary, etc.
    • \n
  • Experience implementing enterprise grade design systems, content models and component libraries.
    • \n
  • Apply spec-driven development to ensure clarity, consistency, and high-quality delivery.
    • \n
  • Architect frontend solutions that integrate seamlessly with backend services and AI-powered systems.
    • \n
  • Design user experiences that help users express goals, constraints, and context clearly to AI agents.
    • \n
  • Design and implement frontend experiences that leverage: AI-powered APIs and LLM-driven features and RAG-based experiences and AI-assisted workflows
    • \n
  • Collaborate with backend teams to consume RESTful APIs effectively.
    • \n
  • Ensure frontend systems are scalable, maintainable, accessible, and well-documented.
    • \n
  • Provide mentorship and technical leadership to frontend engineers.
    • \n
  • Partner with Project Managers and stakeholders to manage delivery risks and timelines.
    • \n
  • Communicate complex frontend and AI concepts clearly to technical and non-technical audiences, including clients.
    • \n"},{"text":"REQUIREMENTS","content":"\n
  • Strong experience with TypeScript and modern JavaScript.
    • \n
  • Extensive experience with React and Next.js.
    • \n
  • Proven experience with spec-driven development.
    • \n
  • Experience creating and consuming RESTful APIs.
    • \n
  • Hands-on experience with AI coding agents (e.g., Copilot, Claude Code).
    • \n
  • Strong prompt engineering skills.
    • \n
  • Experience working with LLMs (e.g., Gemini 3, Claude Opus, GPT-4.x/5.x).
    • \n
  • Experience with vector stores and RAG-powered applications.
    • \n
  • Experience using Agent Development Kits (e.g., Google ADK).
    • \n
  • Experience building applications deployed on Google Cloud Platform (GCP).
    • \n
  • Familiarity with Vertex AI and Google Gen AI APIs.
    • \n
  • Experience with Git and CI/CD workflows.
    • \n
  • Strong system design fundamentals, including API design, data flow, caching strategies, and performance considerations for production-scale applications.
    • \n
  • Proven leadership experience at a Staff or Lead level, including mentoring engineers and leading delivery of complex frontend systems.
    • \n
  • Generalist engineering strength, with comfort understanding backend systems and how frontend architecture integrates into distributed systems.
    • \n
  • Demonstrated curiosity and passion for Generative AI, with a desire to make it a core career focus. And 
    • \n
  • Excellent English communication skills (written and verbal), with the ability to explain complex technical concepts to non-technical stakeholders.
    • \n
  • Experience collaborating effectively with fully remote, distributed teams.
    • \n
  • Experience in a consultancy or professional services firm.
    • \n
  • Ability to collaborate effectively in a fast-moving, agency-style environment.
    • \n"},{"text":"NICE TO HAVES","content":"\n
  • Experience with BMAD Method or similar spec driven development frameworks.
    • \n
  • Experience with AI agent design patterns, task planning, and reasoning.
    • \n
  • Experience with agent observability and debugging.
    • \n
  • Familiarity with layered and distributed architectures.
    • \n
  • Experience with Terraform.
    • \n
  • Experience with backend technologies to support full-stack collaboration.
    • \n
  • Experience with eCommerce platforms or complex frontend ecosystems.
    • \n"}],"text":"Principal Agentic Engineer (Front-end)","country":"CL","workplaceType":"remote","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","descriptionBody":"
    The Principal Agentic Engineer (Front-end) is a senior technical leader responsible for building scalable, high-quality frontend applications that power AI-driven digital experiences. This role blends frontend engineering excellence with architectural leadership, AI integration, and strong client-facing communication.
    \n
     
    \n
    You will lead frontend technical direction, mentor engineers, and collaborate closely with backend, product, and design teams to deliver production-ready solutions. The role requires deep expertise in modern frontend frameworks, AI-assisted development workflows, and cloud-connected architectures. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.
    \n
     
    \n
    You bring a strong leadership track record at the Staff or Lead level, operating with high autonomy and turning ambiguous product or business goals into shipped, production-ready software.
    ","descriptionBodyPlain":"The Principal Agentic Engineer (Front-end) is a senior technical leader responsible for building scalable, high-quality frontend applications that power AI-driven digital experiences. This role blends frontend engineering excellence with architectural leadership, AI integration, and strong client-facing communication.\n \nYou will lead frontend technical direction, mentor engineers, and collaborate closely with backend, product, and design teams to deliver production-ready solutions. The role requires deep expertise in modern frontend frameworks, AI-assisted development workflows, and cloud-connected architectures. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.\n \nYou bring a strong leadership track record at the Staff or Lead level, operating with high autonomy and turning ambiguous product or business goals into shipped, production-ready software.\n","hostedUrl":"https://jobs.lever.co/applydigital/2b57bbc0-8958-4d58-95b2-735ff2fb92b7","applyUrl":"https://jobs.lever.co/applydigital/2b57bbc0-8958-4d58-95b2-735ff2fb92b7/apply"},{"additionalPlain":"#LI-Remote\n\n\nLIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.\nCustomizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    #LI-Remote

    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.
    \n
    Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"Toronto","team":"Technology","allLocations":["Toronto","Canada"]},"createdAt":1771471606774,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nTHE ROLE:\n\n\nThe Principal Agentic Engineer (Front-end) is a senior technical leader responsible for building scalable, high-quality frontend applications that power AI-driven digital experiences. This role blends frontend engineering excellence with architectural leadership, AI integration, and strong client-facing communication.\n \nYou will lead frontend technical direction, mentor engineers, and collaborate closely with backend, product, and design teams to deliver production-ready solutions. The role requires deep expertise in modern frontend frameworks, AI-assisted development workflows, and cloud-connected architectures. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.\n \nYou bring a strong leadership track record at the Staff or Lead level, operating with high autonomy and turning ambiguous product or business goals into shipped, production-ready software.\n","description":"
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    THE ROLE:

    The Principal Agentic Engineer (Front-end) is a senior technical leader responsible for building scalable, high-quality frontend applications that power AI-driven digital experiences. This role blends frontend engineering excellence with architectural leadership, AI integration, and strong client-facing communication.
    \n
     
    \n
    You will lead frontend technical direction, mentor engineers, and collaborate closely with backend, product, and design teams to deliver production-ready solutions. The role requires deep expertise in modern frontend frameworks, AI-assisted development workflows, and cloud-connected architectures. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.
    \n
     
    \n
    You bring a strong leadership track record at the Staff or Lead level, operating with high autonomy and turning ambiguous product or business goals into shipped, production-ready software.
    ","id":"c649429d-cda9-46e0-8792-9cc949983f48","lists":[{"text":"RESPONSIBILITIES","content":"\n
  • Lead the design and development of high-performance frontend applications using TypeScript, React, and Next.js.
    • \n
  • Organizing, distributing and translating backlog requirements from Product, UX and other disciplines, into detailed spec driven requirements for Agents to implement.
    • \n
  • Synthesise user stories, site maps, content strategy, components and design systems, brand strategy, etc, into specifications that coding Agents will implement. 
    • \n
  • Designing and implementing digital solutions that have proper SEO/GEO, accessibility, performance and content management integrations.
    • \n
  • Integrations with key Composable platforms such as Contentful, Contentstack, Algolia, Cloudinary, etc.
    • \n
  • Experience implementing enterprise grade design systems, content models and component libraries.
    • \n
  • Apply spec-driven development to ensure clarity, consistency, and high-quality delivery.
    • \n
  • Architect frontend solutions that integrate seamlessly with backend services and AI-powered systems.
    • \n
  • Design user experiences that help users express goals, constraints, and context clearly to AI agents.
    • \n
  • Design and implement frontend experiences that leverage: AI-powered APIs and LLM-driven features and RAG-based experiences and AI-assisted workflows
    • \n
  • Collaborate with backend teams to consume RESTful APIs effectively.
    • \n
  • Ensure frontend systems are scalable, maintainable, accessible, and well-documented.
    • \n
  • Provide mentorship and technical leadership to frontend engineers.
    • \n
  • Partner with Project Managers and stakeholders to manage delivery risks and timelines.
    • \n
  • Communicate complex frontend and AI concepts clearly to technical and non-technical audiences, including clients.
    • \n"},{"text":"REQUIREMENTS","content":"\n
  • Strong experience with TypeScript and modern JavaScript.
    • \n
  • Extensive experience with React and Next.js.
    • \n
  • Proven experience with spec-driven development.
    • \n
  • Experience creating and consuming RESTful APIs.
    • \n
  • Hands-on experience with AI coding agents (e.g., Copilot, Claude Code).
    • \n
  • Strong prompt engineering skills.
    • \n
  • Experience working with LLMs (e.g., Gemini 3, Claude Opus, GPT-4.x/5.x).
    • \n
  • Experience with vector stores and RAG-powered applications.
    • \n
  • Experience using Agent Development Kits (e.g., Google ADK).
    • \n
  • Experience building applications deployed on Google Cloud Platform (GCP).
    • \n
  • Familiarity with Vertex AI and Google Gen AI APIs.
    • \n
  • Experience with Git and CI/CD workflows.
    • \n
  • Strong system design fundamentals, including API design, data flow, caching strategies, and performance considerations for production-scale applications.
    • \n
  • Proven leadership experience at a Staff or Lead level, including mentoring engineers and leading delivery of complex frontend systems.
    • \n
  • Generalist engineering strength, with comfort understanding backend systems and how frontend architecture integrates into distributed systems.
    • \n
  • Demonstrated curiosity and passion for Generative AI, with a desire to make it a core career focus. And 
    • \n
  • Excellent English communication skills (written and verbal), with the ability to explain complex technical concepts to non-technical stakeholders.
    • \n
  • Experience collaborating effectively with fully remote, distributed teams.
    • \n
  • Experience in a consultancy or professional services firm.
    • \n
  • Ability to collaborate effectively in a fast-moving, agency-style environment.
    • \n"},{"text":"NICE TO HAVES","content":"\n
  • Experience with BMAD Method or similar spec driven development frameworks.
    • \n
  • Experience with AI agent design patterns, task planning, and reasoning.
    • \n
  • Experience with agent observability and debugging.
    • \n
  • Familiarity with layered and distributed architectures.
    • \n
  • Experience with Terraform.
    • \n
  • Experience with backend technologies to support full-stack collaboration.
    • \n
  • Experience with eCommerce platforms or complex frontend ecosystems.
    • \n"}],"salaryRange":{"min":170000,"max":220000,"currency":"CAD","interval":"per-year-salary"},"salaryDescription":"
    \n
    The salary range for this role is $170,000 - $220,000 CAD per year. We conduct regular benchmarking across various roles, similar industries, and levels to ensure fair compensation packages for all. We are committed to acknowledging each individual's unique strengths and contributions while rewarding the value that they deliver to the team.
    \n
     
    \n
    Depending on the position offered, bonus and other forms of compensation may be provided as part of a total compensation package.
    \n
    ","salaryDescriptionPlain":"The salary range for this role is $170,000 - $220,000 CAD per year. We conduct regular benchmarking across various roles, similar industries, and levels to ensure fair compensation packages for all. We are committed to acknowledging each individual's unique strengths and contributions while rewarding the value that they deliver to the team.\n \nDepending on the position offered, bonus and other forms of compensation may be provided as part of a total compensation package.\n","text":"Principal Agentic Engineer (Front-end)","country":"CA","workplaceType":"remote","opening":"
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nTHE ROLE:\n","descriptionBody":"
    The Principal Agentic Engineer (Front-end) is a senior technical leader responsible for building scalable, high-quality frontend applications that power AI-driven digital experiences. This role blends frontend engineering excellence with architectural leadership, AI integration, and strong client-facing communication.
    \n
     
    \n
    You will lead frontend technical direction, mentor engineers, and collaborate closely with backend, product, and design teams to deliver production-ready solutions. The role requires deep expertise in modern frontend frameworks, AI-assisted development workflows, and cloud-connected architectures. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.
    \n
     
    \n
    You bring a strong leadership track record at the Staff or Lead level, operating with high autonomy and turning ambiguous product or business goals into shipped, production-ready software.
    ","descriptionBodyPlain":"The Principal Agentic Engineer (Front-end) is a senior technical leader responsible for building scalable, high-quality frontend applications that power AI-driven digital experiences. This role blends frontend engineering excellence with architectural leadership, AI integration, and strong client-facing communication.\n \nYou will lead frontend technical direction, mentor engineers, and collaborate closely with backend, product, and design teams to deliver production-ready solutions. The role requires deep expertise in modern frontend frameworks, AI-assisted development workflows, and cloud-connected architectures. You will engineer teams of coding agents to accomplish implementation requirements for the systems you will be building.\n \nYou bring a strong leadership track record at the Staff or Lead level, operating with high autonomy and turning ambiguous product or business goals into shipped, production-ready software.\n","hostedUrl":"https://jobs.lever.co/applydigital/c649429d-cda9-46e0-8792-9cc949983f48","applyUrl":"https://jobs.lever.co/applydigital/c649429d-cda9-46e0-8792-9cc949983f48/apply"},{"additionalPlain":"#LI-Remote\n\n\nLIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    #LI-Remote

    \n
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Contractor","location":"Santiago","team":"Creative","allLocations":["Santiago","Latin America"]},"createdAt":1775139245725,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n\n\nAs a Product Design Lead, you'll play a critical role in orchestrating complex design projects from start to finish while providing leadership and oversight to design teams. Reporting into the Experience team, you will be responsible for managing multiple client engagements and accounts, leading UX/Creative/Design System efforts, and ensuring high-quality design deliverables align with project objectives and client brand guidelines. You will help drive design innovation, mentor team members, and contribute to the growth of the design practice through thought leadership.\n","description":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:

    \n

    As a Product Design Lead, you'll play a critical role in orchestrating complex design projects from start to finish while providing leadership and oversight to design teams. Reporting into the Experience team, you will be responsible for managing multiple client engagements and accounts, leading UX/Creative/Design System efforts, and ensuring high-quality design deliverables align with project objectives and client brand guidelines. You will help drive design innovation, mentor team members, and contribute to the growth of the design practice through thought leadership.

    \n
    ","id":"b8eb77fe-d415-4f10-92ab-0726184b8f33","lists":[{"text":"RESPONSIBILITIES","content":"

    Design Leadership & Execution

    \n\n
  • \n

    Lead and support design teams in creating high-quality screen designs and prototypes for multiple products and client engagements

    \n
    • \n
  • \n

    Ensure final design deliverables meet Apply Digital's quality standards and align with client brand guidelines

    \n
    • \n
  • \n

    Lead conversations about design deliverables and their creation, implementation, and maintenance

    \n
    • \n
  • \n

    Create, edit, and follow brand, UX and design systems best practices without support, establishing frameworks for team consistency

    \n
    • \n\n

    Client & Account Management

    \n\n
  • \n

    Manage multiple client engagements and accounts simultaneously

    \n
    • \n
  • \n

    Lead significant client-facing projects and meetings with autonomy

    \n
    • \n
  • \n

    Demonstrate ability to gain cooperation with peers and cross-functional teams to address issues and opportunities

    \n
    • \n
  • \n

    Present design concepts and rationale to stakeholders and clients with clarity and confidence

    \n
    • \n\n

    Team Development & Mentorship

    \n\n
  • \n

    Manage UX and design team members from a professional growth perspective

    \n
    • \n
  • \n

    Provide coaching, mentorship, and guidance to designers at various levels

    \n
    • \n
  • \n

    Conduct regular feedback sessions and support career development of team members

    \n
    • \n
  • \n

    Share insights and expertise through thought leadership initiatives within the team

    \n
    • \n\n

    Strategic Contribution & Innovation

    \n\n
  • \n

    Create and execute tactical design plans for projects and multiple work streams that align with strategy

    \n
    • \n
  • \n

    Contribute to the growth of the design practice through internal and external leadership content

    \n
    • \n
  • \n

    Lead design innovation initiatives while establishing creative thinking frameworks

    \n
    • \n
  • \n

    Stay up-to-date with design trends, best practices, and emerging technologies

    \n
    • \n"},{"text":"REQUIREMENTS","content":"
    \n\n
  • \n

    6+ years of experience in UI/UX design, with demonstrated progression in leadership roles

    \n
    • \n
  • \n

    Strong portfolio showcasing leadership of complex, multi-product design projects

    \n
    • \n
  • \n

    Expert proficiency in Figma, Adobe Creative Suite, and other industry-standard design tools

    \n
    • \n
  • \n

    Deep expertise in brand and design systems creation, implementation, and governance

    \n
    • \n
  • \n

    Proven ability to manage multiple client accounts and engagements simultaneously

    \n
    • \n
  • \n

    Strong leadership and mentorship capabilities with experience managing team members

    \n
    • \n
  • \n

    Excellent communication and presentation skills for client-facing interactions

    \n
    • \n
  • \n

    Ability to resolve complex design challenges in creative and effective ways

    \n
    • \n
  • \n

    Experience working in cross-functional teams and collaborating with developers, strategists, and product managers

    \n
    • \n
  • \n

    Demonstrated ability to exercise wide latitude in determining objectives and approaches to critical assignments

    \n
    • \n\n
    "},{"text":"NICE TO HAVES","content":"
    \n\n
  • \n

    Experience in a digital agency, consultancy, or transformation environment

    \n
    • \n
  • \n

    Knowledge of front-end technologies and technical constraints

    \n
    • \n
  • \n

    Experience with enterprise-level design systems and multi-platform design

    \n
    • \n
  • \n

    Background in user research and testing methodologies

    \n
    • \n
  • \n

    Contribution to design community through speaking, writing, or thought leadership

    \n
    • \n\n
    "}],"text":"Product Design Lead","country":"CL","workplaceType":"remote","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","descriptionBody":"
    \n

    As a Product Design Lead, you'll play a critical role in orchestrating complex design projects from start to finish while providing leadership and oversight to design teams. Reporting into the Experience team, you will be responsible for managing multiple client engagements and accounts, leading UX/Creative/Design System efforts, and ensuring high-quality design deliverables align with project objectives and client brand guidelines. You will help drive design innovation, mentor team members, and contribute to the growth of the design practice through thought leadership.

    \n
    ","descriptionBodyPlain":"As a Product Design Lead, you'll play a critical role in orchestrating complex design projects from start to finish while providing leadership and oversight to design teams. Reporting into the Experience team, you will be responsible for managing multiple client engagements and accounts, leading UX/Creative/Design System efforts, and ensuring high-quality design deliverables align with project objectives and client brand guidelines. You will help drive design innovation, mentor team members, and contribute to the growth of the design practice through thought leadership.\n","hostedUrl":"https://jobs.lever.co/applydigital/b8eb77fe-d415-4f10-92ab-0726184b8f33","applyUrl":"https://jobs.lever.co/applydigital/b8eb77fe-d415-4f10-92ab-0726184b8f33/apply"},{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.\nCustomizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    \n
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
    \n
    \n
    Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    \n
    ","categories":{"commitment":"Full-Time Permanent","location":"Santiago","team":"Project Management","allLocations":["Santiago","Latin America","Mexico City"]},"createdAt":1779975031269,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nCandidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n\n\nThis is an exciting opportunity to join Apply Digital’s growing project management team toprovide large-scale, cross-functional program leadership and support for Apply Digital’s keyClients.\n \nYou will develop, define and lead the oversight and governance mechanisms for various workstreams across the client account, with the critical responsibility of integration across all thoseprocesses related to those work streams. A key skill set for this role is to managecross-functional program or project teams, establish appropriate strategies and plans to meetthe strategic goals of the program or project(s), and drive priorities/task assignments in-line withoverall objectives/goals.\n \nYou will manage extremely complex issues with the team, through analysis of intangiblevariables requiring a high degree of creativity and innovation. You will navigate teams throughdifficult activities and challenges, independently identifying and applying effective programmanagement principles to develop resolution plans expeditiously. You will also be responsiblefor building and maintaining program or project plans, schedules, and performance reports. Youmust be prepared to both independently lead cross-functional teams and provide programmanagement support for program or projects where someone else serves as the Lead.\n \nThis role reports to the Head of Project Management and will require to attend to the offices of the client in Mexico City.\n","description":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:

    This is an exciting opportunity to join Apply Digital’s growing project management team toprovide large-scale, cross-functional program leadership and support for Apply Digital’s keyClients.
    \n
     
    \n
    You will develop, define and lead the oversight and governance mechanisms for various workstreams across the client account, with the critical responsibility of integration across all thoseprocesses related to those work streams. A key skill set for this role is to managecross-functional program or project teams, establish appropriate strategies and plans to meetthe strategic goals of the program or project(s), and drive priorities/task assignments in-line withoverall objectives/goals.
    \n
     
    \n
    You will manage extremely complex issues with the team, through analysis of intangiblevariables requiring a high degree of creativity and innovation. You will navigate teams throughdifficult activities and challenges, independently identifying and applying effective programmanagement principles to develop resolution plans expeditiously. You will also be responsiblefor building and maintaining program or project plans, schedules, and performance reports. Youmust be prepared to both independently lead cross-functional teams and provide programmanagement support for program or projects where someone else serves as the Lead.
    \n
     
    \n
    This role reports to the Head of Project Management and will require to attend to the offices of the client in Mexico City.
    ","id":"33e3399b-c28f-4c9e-a1a4-0b967f8a69db","lists":[{"text":"Here is what you will do:","content":"\n
  • Monitoring and Controlling Progress: Develop and maintain schedules, timelines, milestones, and performance reports. Track progress towards accomplishing program or project milestones and deliverables in respective management reporting tools and templates. Identify and find solutions to resource conflicts and appropriately alert management if issues cannot be resolved.
    • \n
  • Stakeholder Management. Provide input and updates to the senior leaders in accordance with the overarching program governance. Interface regularly with management to ensure the appropriate level of stakeholder communication. Work with PMO and workstream leads to ensure that programs remain aligned to corporate and top-down imperatives
    • \n
  • Change Management: Ensuring effective stakeholder impact analysis is conducted before developing associated change strategy to maximize engagement and adoption and minimize resistance. Ensuring the program plan remains aligned with key change management activities. Utilizing team problem-solving skills to solve and implement solutions collaboratively.
    • \n
  • Knowledge Management: Ensuring all program or project documentation is current, complete, stored and shared in a way that is consistent with the PMO standards.Proposing improvements and best practices for governance, processes, tools, and templates to ensure the successful management and reporting of respective initiatives.
    • \n"},{"text":"Here’s What You’ll Bring To The Table:","content":"\n
  • BSc or BEng degree with 10+ years’ experience
    • \n
  • MBA or experience in experience in a digital agency, strategic consultancy or digital product studio
    • \n
  • Experience with agile and lean methodologies required
    • \n
  • Demonstrated program or program/project management involving digital transformation, business process optimization, and organizational change management
    • \n
  • Strong knowledge of program or project management tools/software, and digital solutions with the ability to lead multiple activities and resources while maintaining a focus on quality
    • \n
  • Experience managing and allocating resources within a program across multiple streams of work
    • \n
  • Experience partnering with client/account managers to understand the client’s business needs and identify new opportunities that support and drive the overall account growth
    • \n
  • Experience scoping activities for new account opportunities, collaborating with delivery primes to prepare high-value, winning proposals
    • \n
  • Experience with defining visual controls and dashboards using Google Sheets/SmartSheet, Miro, or other digital collaboration tools
    • \n
  • Exceptional interpersonal and leadership skills to effectively communicate and build relationships with a broad spectrum of audiences at all organizational levels.
    • \n
  • Sound technical aptitude and proven ability to grasp general knowledge of multiple disciplines and technologies with superior comfort with digital tools
    • \n
  • Ability to thrive and adapt in a fluid environment and foster a strong collaborative spirit
    • \n
  • Outstanding relationship, influencing, and negotiation skills
    • \n
  • Ability to influence, collaborate and align with cross-functional and matrix partnerships on key programs or projects; drive accountability and outcomes
    • \n"}],"text":"Program Manager","country":"CL","workplaceType":"remote","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nCandidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","descriptionBody":"
    This is an exciting opportunity to join Apply Digital’s growing project management team toprovide large-scale, cross-functional program leadership and support for Apply Digital’s keyClients.
    \n
     
    \n
    You will develop, define and lead the oversight and governance mechanisms for various workstreams across the client account, with the critical responsibility of integration across all thoseprocesses related to those work streams. A key skill set for this role is to managecross-functional program or project teams, establish appropriate strategies and plans to meetthe strategic goals of the program or project(s), and drive priorities/task assignments in-line withoverall objectives/goals.
    \n
     
    \n
    You will manage extremely complex issues with the team, through analysis of intangiblevariables requiring a high degree of creativity and innovation. You will navigate teams throughdifficult activities and challenges, independently identifying and applying effective programmanagement principles to develop resolution plans expeditiously. You will also be responsiblefor building and maintaining program or project plans, schedules, and performance reports. Youmust be prepared to both independently lead cross-functional teams and provide programmanagement support for program or projects where someone else serves as the Lead.
    \n
     
    \n
    This role reports to the Head of Project Management and will require to attend to the offices of the client in Mexico City.
    ","descriptionBodyPlain":"This is an exciting opportunity to join Apply Digital’s growing project management team toprovide large-scale, cross-functional program leadership and support for Apply Digital’s keyClients.\n \nYou will develop, define and lead the oversight and governance mechanisms for various workstreams across the client account, with the critical responsibility of integration across all thoseprocesses related to those work streams. A key skill set for this role is to managecross-functional program or project teams, establish appropriate strategies and plans to meetthe strategic goals of the program or project(s), and drive priorities/task assignments in-line withoverall objectives/goals.\n \nYou will manage extremely complex issues with the team, through analysis of intangiblevariables requiring a high degree of creativity and innovation. You will navigate teams throughdifficult activities and challenges, independently identifying and applying effective programmanagement principles to develop resolution plans expeditiously. You will also be responsiblefor building and maintaining program or project plans, schedules, and performance reports. Youmust be prepared to both independently lead cross-functional teams and provide programmanagement support for program or projects where someone else serves as the Lead.\n \nThis role reports to the Head of Project Management and will require to attend to the offices of the client in Mexico City.\n","hostedUrl":"https://jobs.lever.co/applydigital/33e3399b-c28f-4c9e-a1a4-0b967f8a69db","applyUrl":"https://jobs.lever.co/applydigital/33e3399b-c28f-4c9e-a1a4-0b967f8a69db/apply"},{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nVacation policy: We value work–life balance, so you’ll enjoy 24 days of vacation plus 8 bank holidays to rest, recharge, and focus on what matters most.\nBenefits: We use Vitality benefits designed to enhance your health, well-being, and work–life balance.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    \n
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    \n
    Vacation policy: We value work–life balance, so you’ll enjoy 24 days of vacation plus 8 bank holidays to rest, recharge, and focus on what matters most.
    \n
    Benefits: We use Vitality benefits designed to enhance your health, well-being, and work–life balance.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"London","team":"Project Management","allLocations":["London"]},"createdAt":1776796092119,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone.\n \nTHE ROLE:\n\n\nWe are seeking an experienced Programme Manager to lead the planning, execution, and operational governance of complex, multi-stream delivery programs. This role is responsible for ensuring predictable, scalable, and high-quality delivery across portfolios of projects by implementing strong delivery frameworks, operational controls, and execution discipline.\nYou will work across cross-functional teams (product, engineering, design, data, and change) to drive execution excellence, optimize delivery processes, and manage risks, dependencies, and resource constraints across programs. You will partner closely with senior stakeholders, PMO, and delivery leadership to ensure programs are aligned with strategic priorities and operational standards.\nThis is a hands-on execution and delivery operations role;ideal for someone who thrives in structured environments, complex delivery ecosystems, and continuous improvement.\n","description":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone.
    \n
     
    \n
    THE ROLE:

    \n

    We are seeking an experienced Programme Manager to lead the planning, execution, and operational governance of complex, multi-stream delivery programs. This role is responsible for ensuring predictable, scalable, and high-quality delivery across portfolios of projects by implementing strong delivery frameworks, operational controls, and execution discipline.

    \n

    You will work across cross-functional teams (product, engineering, design, data, and change) to drive execution excellence, optimize delivery processes, and manage risks, dependencies, and resource constraints across programs. You will partner closely with senior stakeholders, PMO, and delivery leadership to ensure programs are aligned with strategic priorities and operational standards.

    \n

    This is a hands-on execution and delivery operations role; ideal for someone who thrives in structured environments, complex delivery ecosystems, and continuous improvement.

    \n
    ","id":"f341b0ba-cd39-4d85-ad84-1be4816cd28d","lists":[{"text":"Key Responsibilities","content":"
    \n

    Programme Execution & Delivery Governance

    \n\n
  • \n

    Lead the end-to-end execution of complex programs, ensuring delivery across scope, schedule, budget, quality, and risk constraints.

    \n
    • \n
  • \n

    Define and implement program governance frameworks, reporting cadence, escalation mechanisms, and decision forums.

    \n
    • \n
  • \n

    Maintain integrated program plans, dependency maps, milestones, and delivery roadmaps across multiple workstreams.

    \n
    • \n
  • \n

    Track and control progress, proactively identifying risks, blockers, and resource conflicts, and driving mitigation plans.

    \n
    • \n\n

    Operational Excellence & Process Improvement

    \n\n
  • \n

    Design, implement, and continuously improve delivery processes, templates, tooling, and best practices across the PMO.

    \n
    • \n
  • \n

    Standardize reporting, dashboards, and delivery metrics to provide transparency on execution health, velocity, and outcomes.

    \n
    • \n
  • \n

    Champion agile, hybrid-agile, and digital delivery methodologies, adapting frameworks to unique program needs.

    \n
    • \n
  • \n

    Ensure program documentation and artefacts meet organisational governance and audit standards.

    \n
    • \n\n

    Resource & Financial Management

    \n\n
  • \n

    Partner with delivery leadership to manage program resourcing, capacity planning, and utilisation.

    \n
    • \n
  • \n

    Track program budgets, forecasts, and financial performance, identifying opportunities for cost optimisation and efficiency gains.

    \n
    • \n
  • \n

    Support prioritisation decisions based on operational constraints, delivery capacity, and business value.

    \n
    • \n\n

    Cross-Functional Coordination & Dependency Management

    \n\n
  • \n

    Align multiple teams and stakeholders to deliver against integrated program outcomes.

    \n
    • \n
  • \n

    Manage interdependencies across product, engineering, design, platform, and business teams.

    \n
    • \n
  • \n

    Facilitate planning workshops, delivery reviews, and retrospectives to drive alignment and execution rigor.

    \n
    • \n\n

    Stakeholder & Risk Management

    \n\n
  • \n

    Communicate program status, risks, and delivery insights to senior stakeholders and executives.

    \n
    • \n
  • \n

    Manage escalations, facilitate decision-making, and ensure timely resolution of operational issues.

    \n
    • \n
  • \n

    Ensure change management activities are integrated into program delivery plans to support adoption and business outcomes.

    \n
    • \n\n

    People & Delivery Enablement 

    \n\n
  • \n

    Provide guidance and coaching to Project Managers on delivery best practices, tools, and methodologies.

    \n
    • \n
  • \n

    Act as an escalation point for complex delivery challenges.

    \n
    • \n
  • \n

    Contribute to capability building within the PMO through training, playbooks, and knowledge sharing.

    \n
    • \n\n
    "},{"text":"Required Experience & Qualifications","content":"
    \n\n
  • \n

    8–12+ years of experience in program or project management within digital, technology, or transformation environments.

    \n
    • \n
  • \n

    Proven experience managing multi-stream programs with complex dependencies across engineering, product, and business teams.

    \n
    • \n
  • \n

    Strong understanding of delivery operations, governance frameworks, and execution management.

    \n
    • \n
  • \n

    Experience with agile, hybrid, and waterfall delivery models; certifications (PMP, SAFe, Scrum Master) are a plus.

    \n
    • \n
  • \n

    Demonstrated ability to manage budgets, forecasting, resourcing, and capacity planning.

    \n
    • \n
  • \n

    Proficiency with delivery tooling (Jira, Confluence, Smartsheet, Google Workspace, Notion, Miro, dashboards).

    \n
    • \n
  • \n

    Excellent stakeholder management, communication, and escalation management skills.

    \n
    • \n
  • \n

    Strong analytical and problem-solving abilities with a structured, process-driven mindset.

    \n
    • \n\n
    "}],"text":"Programme Manager","country":"GB","workplaceType":"hybrid","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone.\n \nTHE ROLE:\n","descriptionBody":"
    \n

    We are seeking an experienced Programme Manager to lead the planning, execution, and operational governance of complex, multi-stream delivery programs. This role is responsible for ensuring predictable, scalable, and high-quality delivery across portfolios of projects by implementing strong delivery frameworks, operational controls, and execution discipline.

    \n

    You will work across cross-functional teams (product, engineering, design, data, and change) to drive execution excellence, optimize delivery processes, and manage risks, dependencies, and resource constraints across programs. You will partner closely with senior stakeholders, PMO, and delivery leadership to ensure programs are aligned with strategic priorities and operational standards.

    \n

    This is a hands-on execution and delivery operations role; ideal for someone who thrives in structured environments, complex delivery ecosystems, and continuous improvement.

    \n
    ","descriptionBodyPlain":"We are seeking an experienced Programme Manager to lead the planning, execution, and operational governance of complex, multi-stream delivery programs. This role is responsible for ensuring predictable, scalable, and high-quality delivery across portfolios of projects by implementing strong delivery frameworks, operational controls, and execution discipline.\nYou will work across cross-functional teams (product, engineering, design, data, and change) to drive execution excellence, optimize delivery processes, and manage risks, dependencies, and resource constraints across programs. You will partner closely with senior stakeholders, PMO, and delivery leadership to ensure programs are aligned with strategic priorities and operational standards.\nThis is a hands-on execution and delivery operations role;ideal for someone who thrives in structured environments, complex delivery ecosystems, and continuous improvement.\n","hostedUrl":"https://jobs.lever.co/applydigital/f341b0ba-cd39-4d85-ad84-1be4816cd28d","applyUrl":"https://jobs.lever.co/applydigital/f341b0ba-cd39-4d85-ad84-1be4816cd28d/apply"},{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.\nCustomizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.
    \n
    Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"United States","team":"Business Development","allLocations":["United States","Canada"]},"createdAt":1780360927176,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in either Canada or the United States, working in hours that align to ET (Eastern Timezone).\n \nTHE ROLE:\n","description":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in either Canada or the United States, working in hours that align to ET (Eastern Timezone).
    \n
     
    \n
    THE ROLE:

    \n

    We are looking for a Senior Director of Business Development to help us meet and exceed our aggressive growth targets. Our preferred candidate excels at building strong, trusted relationships. They are driven by the potential of AI to transform how brands serve their customers, passionate about designing agentic experiences that solve meaningful problems and move CX strategy from vision to reality. They are comfortable speaking with executives about how digital can transform their company and drive real business value.

    \n

    APPLY believes that the diversity of ideas leads to the best solutions; we need someone who is collaborative by nature, both externally and internally. More than anything, we're looking for someone with a solid history of building strong relationships, energizing team members, and being highly motivated for success.

    \n
    ","id":"50fd77d8-c7a1-463a-bbc4-6e6b94920824","lists":[{"text":"RESPONSIBILITIES:","content":"\n
  • Manage and evolve a territory sales plan, including key targets and stakeholders.
    • \n
  • Perform outreach to tier 1 prospects and decision-makers.
    • \n
  • Collaborate closely with the sales reps from our Alliance partners, building strong relationships to devise winning strategies.
    • \n
  • Qualify new opportunities along with the sales support team.
    • \n
  • Lead internal pursuit team on proposal development and pitch presentations.
    • \n
  • Work closely with our Client Partners to close deals and negotiate business terms.
    • \n
  • Build awareness and generate own leads.
    • \n
  • Support marketing & events strategy to optimize lead generation.
    • \n
  • Follow up on APPLY marketing campaigns and inbound leads.
    • \n"},{"text":"REQUIREMENTS:","content":"\n
  • 5+ years of experience acquiring new clients for a digital consultancy or professional services firm, backed by an extensive network and a proven ability to sell and consult at a senior level.
    • \n
  • A proven hunter with a track record of consistently meeting and exceeding revenue targets.
    • \n
  • Comfortable working knowledge of AI tools and agentic workflows, enough to speak credibly with clients and collaborate effectively with delivery teams.
    • \n
  • Prior experience closing $1M+ services contracts in the following industries: Consumer Goods, Retail, Media/Entertainment.
    • \n
  • A strategic relationship builder and great listener who can quickly develop trust and build rapport.
    • \n
  • An entrepreneurial, collaborative, and adept negotiator.
    • \n
  • A self-sufficient individual contributor who is hands-on by nature, taking full ownership and accountability across every aspect of business development.
    • \n
  • Solid interpersonal skills – you’re comfortable working alongside technical directors, salespeople, designers, and CEOs alike.
    • \n
  • A natural storyteller with the ability to take clients on a journey.
    • \n
  • Experience co-selling within the Google ecosystem, including familiarity with GCP partnerships and joint go-to-market motions, is a strong asset.
    • \n"}],"text":"Senior Director, Business Development","country":"US","workplaceType":"remote","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in either Canada or the United States, working in hours that align to ET (Eastern Timezone).
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in either Canada or the United States, working in hours that align to ET (Eastern Timezone).\n \nTHE ROLE:\n","descriptionBody":"
    \n

    We are looking for a Senior Director of Business Development to help us meet and exceed our aggressive growth targets. Our preferred candidate excels at building strong, trusted relationships. They are driven by the potential of AI to transform how brands serve their customers, passionate about designing agentic experiences that solve meaningful problems and move CX strategy from vision to reality. They are comfortable speaking with executives about how digital can transform their company and drive real business value.

    \n

    APPLY believes that the diversity of ideas leads to the best solutions; we need someone who is collaborative by nature, both externally and internally. More than anything, we're looking for someone with a solid history of building strong relationships, energizing team members, and being highly motivated for success.

    \n
    ","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/applydigital/50fd77d8-c7a1-463a-bbc4-6e6b94920824","applyUrl":"https://jobs.lever.co/applydigital/50fd77d8-c7a1-463a-bbc4-6e6b94920824/apply"},{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.\nCustomizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.
    \n
    Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"Los Angeles","team":"Product Management","allLocations":["Los Angeles"]},"createdAt":1779911980303,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in the Greater Los Angeles area, with working hours that align to PST. This is a hybrid role and requires regular on-site presence at our client's office, at least 3 days a week. \n \nTHE ROLE:\n","description":"
    \n
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
     
    \n
    \n
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in the Greater Los Angeles area, with working hours that align to PST. This is a hybrid role and requires regular on-site presence at our client's office, at least 3 days a week.
    \n
     
    \n
    THE ROLE:
    ","id":"a74a1f26-d286-49e1-bd21-9a1781b7fa9d","lists":[{"text":"RESPONSIBILITIES","content":"
    Delivery & Execution
    \n\n
  • Own the operational health of the video and ads backlogs: grooming, ticket hygiene, user stories, sprint tracking, and release readiness across two squads.
    • \n
  • Lead coordination across a vendor ecosystem that includes the video player, encoding/pipeline, video analytics and observability, casting and cross-device continuity, and ad insertion partners — including holding vendors accountable to commitments and evaluating technical tradeoffs.
    • \n
  • Translate product direction into well-scoped product spec docs and ensure they stay accurate as work evolves.
    • \n
  • Own release tracking and delivery reporting, proactively surfacing risks and blockers before they become misses.
    • \n
  • Serve as the connective tissue between platform teams, engineering, QA, design, and external partners on a daily basis.
    • \n\n
    \n

    Strategy

    \n\n
  • Drive roadmap and strategy conversations across Video and Ads — leading opportunity identification, initiative sizing, and prioritization decisions.
    • \n
  • Partner with the Ads Product Director to develop and maintain the ads roadmap; help shape what goes on it, not just execute what's there.
    • \n
  • Identify new product opportunities across streaming and monetization — bring structured thinking to early-stage ideas and develop them into business cases.
    • \n
  • Stay close to industry trends in streaming media, programmatic advertising, and emerging platforms; bring relevant signals back to the team and influence direction.
    • \n\n
    Stakeholder & Product Development
    \n\n
  • Build and own direct relationships with client stakeholders across product, engineering, ad ops, and business teams.
    • \n
  • Lead the development of user-facing features — gather requirements, synthesize feedback, define success metrics.
    • \n
  • Drive new initiative discovery — interviews, use-case development, competitive research — as the team explores new product surface areas.
    • \n
  • Own product areas end-to-end: from problem definition through launch.
    • \n\n
    "},{"text":"WHAT YOU BRING","content":"\n
  • 5+ years of product management experience on a digital product team.
    • \n
  • Strong understanding of video streaming technologies, content delivery networks (CDNs), encoding, playback optimization, and digital video advertising.
    • \n
  • Sharp product instincts: you lead roadmap conversations, spot what's missing, and push back when something isn't right.
    • \n
  • Proven experience coordinating with external technical vendors or partners; comfortable holding people to commitments.
    • \n
  • Clear, precise written communication — your tickets, PRDs, and updates don't require follow-up questions.
    • \n
  • Track record of taking products from concept to launch.
    • \n
  • Curiosity about the business, not just the backlog — you want to understand why things are being built, not just what.
    • \n\n
    Nice to Have:
    \n\n
  • Hands-on experience with ad insertion platforms or DAI/SSAI workflows.
    • \n
  • Experience with video analytics (QoE) or observability platforms (Mux, Conviva, or similar).
    • \n
  • Ability to analyze product data and translate insights into actionable improvements.
    • \n
  • Excellent communication and stakeholder management skills, including with senior client leadership.
    • \n
  • Demonstrated ability to take products from concept to launch as the directly responsible PM.
    • \n
  • Familiarity with third-party streaming platforms, analytics tools, and player integrations.
    • \n
  • Knowledge of accessibility standards, internationalization, and content rights management.
    • \n
  • Working knowledge of AI productivity tooling — prompt engineering, AI-assisted research or ticket writing, LLM tools for synthesis and planning — and a genuine interest in applying them to PM workflows.
    • \n
  • Prior consulting or embedded client engagement experience; comfort operating in a matrixed environment.
    • \n"},{"text":"WHY THIS ROLE?","content":"\n
  • You'll work embedded inside one of the most recognized sports leagues in the world, on a product used by tens of millions of fans.
    • \n
  • You'll get deep exposure to a sophisticated, high-stakes technology stack spanning live streaming, video delivery, and digital advertising — the kind of experience that accelerates a PM career.
    • \n
  • This role offers a clear path for growth. As you build trust and demonstrate product leadership, you will have the opportunity to take on greater ownership, broader scope, and increased responsibility within the engagement.
    • \n"}],"salaryRange":{"min":100000,"max":140000,"currency":"USD","interval":"per-year-salary"},"text":"Senior Product Consultant","country":"US","workplaceType":"hybrid","opening":"
    \n
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
     
    \n
    \n
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in the Greater Los Angeles area, with working hours that align to PST. This is a hybrid role and requires regular on-site presence at our client's office, at least 3 days a week.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in the Greater Los Angeles area, with working hours that align to PST. This is a hybrid role and requires regular on-site presence at our client's office, at least 3 days a week. \n \nTHE ROLE:\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/applydigital/a74a1f26-d286-49e1-bd21-9a1781b7fa9d","applyUrl":"https://jobs.lever.co/applydigital/a74a1f26-d286-49e1-bd21-9a1781b7fa9d/apply"},{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    \n
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"Santiago","team":"Product Management","allLocations":["Santiago","Latin America"]},"createdAt":1775594075589,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","description":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","id":"39c833e1-b172-496f-8a2a-ef255ac94962","lists":[{"text":"RESPONSIBILITIES","content":"\n
  • Build and champion product strategies and vision throughout client engagements, as well as brief and inspire internal team members to deliver on that vision.
    • \n
  • Retrieve and analyze feedback from customers, stakeholders, other teams, and various research methods, workshop facilitation methodologies to shape requirements, features and end products.
    • \n
  • Take ownership over creating product plans and roadmaps with the buy-in of executive stakeholders.
    • \n
  • Prepare and review product requirements documents (PRD) - be meticulous in ensuring requirements of all types (client, business, user experience, design, technical, non-functional) are understood, documented, kept up-to-date, conflicts resolved, and finally communicated in a timely fashion to team members and client stakeholders.
    • \n
  • Organize product releases and priorities properly, ensuring compliance with business value expectations.
    • \n
  • Prepare recommendations to track product use and impact end users - define measurement plans for the digital products that we design and build. Build your skills using a repertoire of analytics tools.
    • \n
  • Ensure requirements have been delivered to specifications, defects have been managed through to resolution, and assess readiness for launch.
    • \n
  • Continuously prepare recommendations to expand product base and vision - based on data and research-driven insight.
    • \n
  • Add value to the team - you are not just an order-taker. You understand what it means to drive ROI through business and customer value, you understand the constraints from all directions, and you use your consultative skills to make recommendations to move vision forward.
    • \n"},{"text":"REQUIREMENTS:","content":"\n
  • You are capable of detecting the main projects, initiatives, and epics that must be executed to achieve the expected business results.
    • \n
  • You are an effective communicator and facilitator, and are able to successfully manage expectations.
    • \n
  • You are experienced with backlog management, sprint planning, and roadmapping exercises, and you are able to generate spaces and workshops to define approaches and align solutions.
    • \n
  • You are a creative leader, a team player, and a problem solver.
    • \n
  • You are professional, confident, and able to understand which ideas will and which won’t work.
    • \n
  • You have proven yourself in a consultation role, through Agency, Consultancy, or other Professional Services Firm. You have strong proficiency in stakeholder management.
    • \n
  • Demonstrated experience using Contentful as a headless CMS for building and managing websites is a bonus.
    • \n
  • You’re good at techie speak and non-techie speak. You’ve collaborated in multidisciplinary teams, are able to convey technical concepts to non-technical people as well as turn business, UX, design requirements into technical specifications.
    • \n
  • It’s easy for you to break down complex problems into logical, digestible steps
    • \n
  • Ambiguity doesn’t scare you, and you thrive on turning ambiguity and conflicting information into clarity in a fast-changing environment.
    • \n
  • You have a portfolio of digital products that you have shipped, managed and operated, and are proud to share how it delivered value to end users.
    • \n
  • You have done it before, with a minimum of 7 years of experience in a Product Management or similar position.
    • \n"}],"text":"Senior Product Manager","country":"CL","workplaceType":"remote","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/applydigital/39c833e1-b172-496f-8a2a-ef255ac94962","applyUrl":"https://jobs.lever.co/applydigital/39c833e1-b172-496f-8a2a-ef255ac94962/apply"},{"additionalPlain":"#LI-Remote\n\n\nLIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.\nCustomizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    #LI-Remote

    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.
    \n
    Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"Toronto","team":"Technology","allLocations":["Toronto","Canada"]},"createdAt":1771470067629,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nTHE ROLE:\n","description":"
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    THE ROLE:
    ","id":"f67c4857-2668-4a1f-8a4e-e29b5f5bd70a","lists":[{"text":"RESPONSIBILITIES","content":"\n
  • Define, own, and evolve the high-level technical architecture for internal and client platforms and shared services, ensuring systems are scalable, secure, observable, and production-ready.
    • \n
  • Organizing, distributing and translating backlog requirements from Product, UX and other disciplines, into detailed spec driven requirements for Agents to implement.
    • \n
  • Synthesize user stories, site maps, content strategy, components and design systems, brand strategy, etc, into specifications that coding Agents will implement. 
    • \n
  • Designing and implementing digital solutions that have proper SEO/GEO, accessibility, performance and content management integrations.
    • \n
  • Integrations with key Composable platforms such as Contentful, Contentstack, Algolia, Cloudinary, etc.
    • \n
  • Champion spec-driven development as a core practice to improve clarity, quality, and predictability across teams.
    • \n
  • Design and guide layered and distributed architectures, ensuring sound use of queues, caching, APIs, and database schemas while using teams of coding agents.
    • \n
  • Establish standards for creating and consuming RESTful APIs across services.
    • \n
  • Coach engineers on effective agent design, prompt architecture, and decision modeling.
    • \n
  • Translate business goals into agent capabilities and system-level behaviours.
    • \n
  • Define when autonomy is appropriate vs. when human oversight is required.
    • \n
  • Lead the design and implementation of AI-powered systems, including: LLM integrations (Gemini 3, Claude Opus, GPT-4.x/5.x); Vector stores and Retrieval-Augmented Generation (RAG) pipelines.
    • \n
  • Set direction for agent observability, debugging, and reliability in production environments.
    • \n
  • Embed AI coding agents (Copilot, Claude Code, etc.) into development workflows to improve velocity, quality, and developer experience.
    • \n
  • Continuously evaluate and introduce new AI tools and techniques to accelerate delivery while maintaining enterprise standards.
    • \n
  • Promote disciplined experimentation and learning around emerging AI capabilities.
    • \n
  • Provide technical leadership for systems built on Google Cloud Platform (GCP).
    • \n
  • Oversee infrastructure design and provisioning, with Terraform as a preferred approach.
    • \n
  • Ensure systems meet expectations for reliability, scalability, and operational excellence.
    • \n
  • Lead and mentor senior engineers and technical leads across multiple teams.
    • \n
  • Foster a calm, supportive, and solution-oriented engineering culture.
    • \n
  • Partner with Engineering Managers, Product, and Delivery leaders to align technical initiatives with organizational goals.
    • \n
  • Manage dependencies and technical risks across concurrent initiatives.
    • \n
  • Identify and mitigate technical, architectural, and delivery risks early.
    • \n
  • Drive continuous improvement in how software is designed, built, tested, and operated, especially through AI-enabled practices.
    • \n
  • Ensure systems and teams are prepared for long-term maintainability and evolution.
    • \n"},{"text":"REQUIREMENTS","content":"\n
  • Proven experience in a Technology Director, Principal Engineer, or equivalent senior technical leadership role.
    • \n
  • Strong background in modern software engineering and system architecture, including distributed systems.
    • \n
  • Demonstrated experience with spec-driven development.
    • \n
  • Hands-on experience using AI coding agents (e.g., GitHub Copilot, Claude Code).
    • \n
  • Strong prompt engineering skills.
    • \n
  • Experience building or integrating systems using LLMs (Gemini, Claude, GPT-4.x/5.x).
    • \n
  • Experience implementing vector stores and RAG architectures.
    • \n
  • Experience developing or operating AI agents using Agent Development Kits (e.g., Google ADK).
    • \n
  • You are a strong polyglot, in particular with Python 3 and TypeScript.
    • \n
  • Experience designing and consuming RESTful APIs.
    • \n
  • Strong experience with Google Cloud Platform (GCP).
    • \n
  • Hands-on experience with Vertex AI and Google Gen AI APIs.
    • \n
  • Deep understanding of system design fundamentals (queues, caching, databases, APIs).
    • \n
  • Proven ability to mentor senior engineers and lead multiple teams through complex technical initiatives.
    • \n
  • Excellent written and verbal communication skills.
    • \n"},{"text":"NICE TO HAVES","content":"\n
  • Experience with the BMAD Method or similar spec-driven development frameworks.
    • \n
  • Experience with AI agent design patterns, task planning, and reasoning.
    • \n
  • Experience with agent observability and debugging in production.
    • \n
  • Experience with layered and distributed architecture patterns at scale.
    • \n
  • Experience using Terraform for infrastructure provisioning.
    • \n
  • Familiarity with Next.js / React (particularly for platform or internal tooling contexts).
    • \n"}],"salaryRange":{"min":170000,"max":220000,"currency":"CAD","interval":"per-year-salary"},"text":"Solution Architect, Agentic Engineering","country":"CA","workplaceType":"remote","opening":"
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).\n \nTHE ROLE:\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/applydigital/f67c4857-2668-4a1f-8a4e-e29b5f5bd70a","applyUrl":"https://jobs.lever.co/applydigital/f67c4857-2668-4a1f-8a4e-e29b5f5bd70a/apply"},{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    \n
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"Santiago","team":"Project Management","allLocations":["Santiago","Latin America","Mexico City"]},"createdAt":1776101269879,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","description":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","id":"cb201907-2b54-4936-91fc-02dc421c9eba","lists":[{"text":"RESPONSIBILITIES:","content":"\n
  • \n

    Own capacity and resource allocation tracking across Managed Services squads, maintaining an accurate and up-to-date view of team availability, utilisation, and workload balance and forward-looking capacity forecasts to anticipate demand across the client portfolio..

    \n
    • \n
  • \n

    Monitor hours consumption against retainer allocations on a regular cadence, surfacing discrepancies, overruns, or underutilisation early and escalating as appropriate.

    \n
    • \n
  • \n

    Proactively identify and flag delivery risks — timeline slippage, team bottlenecks, scope creep, dependency blockers — before they escalate, and coordinate resolution/mitigation plan with squad leads and tech leads.

    \n
    • \n
  • \n

    Manage squad-level delivery processes: maintain backlogs, track sprint progress, coordinate ceremonies (planning, retrospectives, demos), and ensure delivery cadences are followed consistently.

    \n
    • \n
  • \n

    Partner with the London-based Senior PM to ensure seamless handoff and alignment between client-facing commitments and internal execution capacity.

    \n
    • \n
  • \n

    Support the Director of Managed Services with operational reporting, including utilisation metrics, team health signals, and portfolio-level status updates.

    \n
    • \n
  • \n

    Maintain documentation hygiene across tools (Jira, Notion, Tempo, etc.), ensuring project data is reliable and accessible for the wider team.

    \n
    • \n
  • \n

    Contribute to the ongoing improvement of MgS operational processes, templates, and tooling as the practice scales.

    \n
    • \n
  • \n

    Coordinate onboarding logistics for new clients or new squad members, ensuring teams have what they need to start well.

    \n
    • \n"},{"text":"REQUIREMENTS:","content":"\n
  • \n

    4–6+ years of experience in project management, delivery management, or operations roles within a digital agency, consultancy, or software delivery environment.

    \n
    • \n
  • \n

    Proven ability to manage multiple concurrent workstreams or client accounts with strong attention to detail and organisational discipline.

    \n
    • \n
  • \n

    Hands-on experience with resource or capacity management — tracking team utilisation, managing allocations, and producing operational reports.

    \n
    • \n
  • \n

    Solid understanding of Agile delivery methodologies (Scrum, Kanban) and experience running or supporting sprint ceremonies.

    \n
    • \n
  • \n

    Proficiency with project management and delivery tooling, particularly Jira, Confluence, and Notion. Experience with time-tracking tools (e.g. Tempo) is a strong asset.

    \n
    • \n
  • \n

    Comfortable working with data: able to read hours reports, identify trends, and present clear summaries to stakeholders without requiring heavy data analysis support.

    \n
    • \n
  • \n

    Strong written and verbal communication skills in English; ability to communicate clearly across time zones in async-first environments.

    \n
    • \n
  • \n

    Experience working with or within a managed services, retainer-based, or continuous delivery model is a strong advantage.

    \n
    • \n
  • \n

    Thrives in a support-oriented role and measures success through team outcomes rather than individual recognition.

    \n
    • \n
  • \n

    A proactive, ownership-driven mindset: you flag problems before they become crises, and you follow through.

    \n
    • \n"}],"text":"Sr Project Manager","country":"CL","workplaceType":"remote","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/applydigital/cb201907-2b54-4936-91fc-02dc421c9eba","applyUrl":"https://jobs.lever.co/applydigital/cb201907-2b54-4936-91fc-02dc421c9eba/apply"},{"additionalPlain":"LIFE AT APPLY\n \nPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:\n \nAgentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.\nAn inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.\nAI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.\nGenerous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.\nFlexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.\n \nAPPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.\n","additional":"
    \n
    LIFE AT APPLY
    \n
     
    \n
    People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
    \n
     
    \n
    Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
    \n
    An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
    \n
    AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
    \n
    \n
    Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
    \n
    Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
    \n
     
    \n
    APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.
    ","categories":{"commitment":"Full-Time Permanent","location":"Santiago","team":"Quality Assurance","allLocations":["Santiago","Latin America"]},"createdAt":1755873413091,"descriptionPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","description":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","id":"fd2582c8-c087-49cd-b1af-f273c9c31b6b","lists":[{"text":"WHAT YOU’LL DO:","content":"\n
  • Test Strategy and Leadership: Define and evolve test strategies from the earliest phases of development, ensuring alignment with business goals. Provide guidance on test planning, coverage, and automation strategy to maximize efficiency and quality.
    • \n
  • Quality Engineering & Automation: Design, build, and maintain automation frameworks (e.g. Cypress, Playwright) that scale across projects. Ensure automation is integrated into CI/CD pipelines, enabling faster, more reliable releases.
    • \n
  • Shift-Left and Early Collaboration: Collaborate closely with product owners, designers, and developers during early stages to prevent defects, align on requirements, and bring a quality-first mindset into planning and design.
    • \n
  • Execution and Defect Management: Lead execution of automated and manual testing, oversee defect lifecycle management, and ensure timely resolution of issues while mentoring team members on best practices.
    • \n
  • API Testing: Perform thorough manual and automated API testing, leveraging frameworks such as Cypress and Playwright, ensuring robustness, reliability, and proper integration across services.
    • \n
  • Accessibility Testing: Validate compliance with WCAG 2.2 AA standards through both manual and automated methods, ensuring inclusive and accessible digital experiences.
    • \n
  • Performance and Scalability Testing: Drive performance and load testing initiatives, analyzing results and recommending improvements to ensure systems meet scalability and reliability expectations.
    • \n
  • CMS and Content Validation: Test digital solutions built on CMS platforms such as Contentful, ContentStack, or similar, validating dynamic content delivery and integration.
    • \n
  • Design Review and Usability Validation: Collaborate with designers by reviewing and validating deliverables in Figma, ensuring design intent is met and edge cases are considered.
    • \n
  • Innovation and Continuous Improvement: Actively explore and implement AI-driven testing tools and modern QA practices. Identify opportunities to optimize processes, reduce manual effort, and accelerate delivery.
    • \n
  • Component-Level Quality: (Nice-to-have) Experience testing or developing UI components using Atomic Design principles and tools like Storybook, ensuring modularity and consistency across projects.
    • \n
  • Metrics, Reporting, and Risk Management: Provide clear visibility of quality through KPIs and dashboards. Communicate risks, dependencies, and outcomes effectively to stakeholders and leadership.
    • \n
  • Mentorship and Knowledge Sharing: Coach junior and intermediate QAs, fostering growth and building a strong QA culture across teams. Lead QA ceremonies and advocate for QA practices within Agile processes.
    • \n
  • Consultative Client Engagement: Act as a quality consultant for clients, aligning QA activities with their long-term business objectives and helping shape digital solutions that scale.
    • \n"},{"text":"WHAT WE’RE LOOKING FOR:","content":"\n
  • Fluent English (written and spoken).
    • \n
  • Bachelor’s degree in Computer Science, Computer Engineering, IT, or equivalent.
    • \n
  • 7+ years of QA experience, with at least 3+ years focused on automation at scale.
    • \n
  • Strong expertise in JavaScript/TypeScript and automation frameworks such as Cypress and Playwright.
    • \n
  • Proven ability to design, maintain, and scale test automation frameworks and integrate them into CI/CD pipelines.
    • \n
  • Solid understanding of software QA methodologies, Agile/Scrum principles, and shift-left practices.
    • \n
  • Hands-on experience in manual and automated API testing with Cypress or Playwright.
    • \n
  • Knowledge and hands-on validation of accessibility testing aligned with WCAG 2.2 AA standards (manual and automated).
    • \n
  • Experience in performance and load testing, with the ability to analyze bottlenecks and recommend improvements.
    • \n
  • Familiarity with CMS platforms such as Contentful, ContentStack, or similar.
    • \n
  • Ability to review and validate designs in Figma, ensuring alignment between design intent and implementation.
    • \n
  • (Nice-to-have) Experience with Atomic Design principles and component-driven testing/development in Storybook.
    • \n
  • Strong analytical and problem-solving skills, with a consultative mindset to align testing with client business objectives.
    • \n
  • Excellent communication skills, able to act as a bridge across technical and non-technical teams.
    • \n
  • Proven ability to mentor and guide junior and intermediate QAs, fostering growth and a strong QA culture.
    • \n
  • Curiosity and initiative to explore and apply AI-driven QA tools to increase efficiency, coverage, and speed.
    • \n
  • Self-driven, proactive, and able to manage multiple projects with a strong sense of urgency and ownership.
    • \n
  • Comfortable being a key player in both manual and automation testing, understanding the value and balance of each in delivering high-quality products.
    • \n"}],"text":"Sr QA Automation Engineer","country":"CL","workplaceType":"hybrid","opening":"
    \n
    ABOUT APPLY
    \n
     
    \n
    APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
    \n
    \n
     
    \n
    LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.
    \n
     
    \n
    THE ROLE:
    ","openingPlain":"ABOUT APPLY\n \nAPPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.\n \nLOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.\n \nTHE ROLE:\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/applydigital/fd2582c8-c087-49cd-b1af-f273c9c31b6b","applyUrl":"https://jobs.lever.co/applydigital/fd2582c8-c087-49cd-b1af-f273c9c31b6b/apply"}]