[{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits \n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in term of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits </div><div><br></div><div><i><u>DE&amp;I Statement:&nbsp;</u></i></div><div><i>At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are&nbsp;<b>core to our Aircall journey.</b>&nbsp;</i></div><div><i>We promote active inclusion to foster a<b>&nbsp;strong sense of belonging</b>&nbsp;which is one of our main strengths as a business. We strive to assemble diverse people that can&nbsp;<b>enrich and learn from each other</b>. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing&nbsp;<b>equal opportunities&nbsp;</b>to develop and thrive.</i></div><div><i>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and&nbsp;<b>keep this conversation&nbsp;</b>open because we realize that we have work to do and much to learn.</i></div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Sydney Office","team":"12001 - Account Executives","allLocations":["Sydney Office"]},"createdAt":1773784560620,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role\n\nAs a Strategic Account Executive at Aircall, you’ll be joining a small, focused team responsible for mid-market and strategic accounts across the APAC region. You’ll work closely with a strong team of Business Development Representatives and a well-established channel ecosystem, giving you real support across the pipeline. You’ll also be expected to build and own your pipeline. The ability to drive urgency, communicate value, and close complex deals is what this role is ultimately about.\nThe APAC market is at an inflection point with AI adoption, and the conversations happening in boardrooms right now are turning into real buying decisions. Aircall is well positioned to win that business.\nA lot of the prospects you’ll speak with won’t have connected the dots between their current problems and what Aircall can do. The strongest performers in this role bring the insight themselves, through sharp discovery and demos that make the value immediately obvious.\nThis role covers the full APAC region, with active deal flow across both ANZ and Asia. You will be selling primarily to C-suite and senior leadership, though deals often involve multiple stakeholders across sales, operations, support, and IT. Most engagement happens over Zoom, with occasional in-person meetings and two to four trips per year as needed.\nYou’ll own and lead your own demos, with Solutions Engineering available to support on more technical evaluations.\nThis suits someone who is energised by building, comfortable working across multiple routes to market, and serious about developing deep product and market expertise over time. This is a quota-carrying role with a competitive commission structure and a clear performance framework.\n\nWe’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.\nYou’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.\n \n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p><strong>About the Role</strong><br><br>As a Strategic Account Executive at Aircall, you’ll be joining a small, focused team responsible for mid-market and strategic accounts across the APAC region. You’ll work closely with a strong team of Business Development Representatives and a well-established channel ecosystem, giving you real support across the pipeline. You’ll also be expected to build and own your pipeline. The ability to drive urgency, communicate value, and close complex deals is what this role is ultimately about.</p>\n<p>The APAC market is at an inflection point with AI adoption, and the conversations happening in boardrooms right now are turning into real buying decisions. Aircall is well positioned to win that business.</p>\n<p>A lot of the prospects you’ll speak with won’t have connected the dots between their current problems and what Aircall can do. The strongest performers in this role bring the insight themselves, through sharp discovery and demos that make the value immediately obvious.</p>\n<p>This role covers the full APAC region, with active deal flow across both ANZ and Asia. You will be selling primarily to C-suite and senior leadership, though deals often involve multiple stakeholders across sales, operations, support, and IT. Most engagement happens over Zoom, with occasional in-person meetings and two to four trips per year as needed.</p>\n<p>You’ll own and lead your own demos, with Solutions Engineering available to support on more technical evaluations.</p>\n<p>This suits someone who is energised by building, comfortable working across multiple routes to market, and serious about developing deep product and market expertise over time. This is a quota-carrying role with a competitive commission structure and a clear performance framework.<br><br>We’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.</p>\n<p>You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.</p>\n<p>&nbsp;</p>\n</div>","id":"69766b74-ff2f-4427-aae5-004c5fbb2545","lists":[{"text":"Key Responsibilities","content":"<div>\n\n<li>\n<p>Own the full sales cycle across the APAC market, from pipeline development through to close</p>\n</li>\n<li>\n<p>Apply a consultative approach to discovery and demonstration, building a genuine understanding of each prospect’s business before presenting a solution</p>\n</li>\n<li>\n<p>Lead product demonstrations that are tailored to each prospect’s specific context, translating complex AI capability into clear, tangible business outcomes</p>\n</li>\n<li>\n<p>Collaborate with Solutions Engineering, Account Management, and Customer Engineering to ensure a smooth path from signed contract to successful deployment</p>\n</li>\n<li>\n<p>Maintain accurate pipeline records and forecasts in Salesforce on a weekly, monthly, and quarterly basis</p>\n</li>\n<li>\n<p>Develop substantive product expertise across Aircall’s platform and AI capabilities, with the ability to speak credibly to technical and commercial stakeholders alike</p>\n</li>\n<li>\n<p>Incorporate AI tools into your daily workflow as a matter of practice, from prospecting and research through to outreach and follow-up</p>\n</li>\n\n</div>"},{"text":"Qualifications ","content":"<div>\n\n<li>\n<p>4+ years of full-cycle SaaS closing experience, ideally at mid-market and strategic level.&nbsp;</p>\n</li>\n<li>\n<p>A consistent track record of meeting and exceeding quota</p>\n</li>\n<li>\n<p>Familiarity with a structured sales methodology such as SPICED, and the ability to apply it effectively across complex deal cycles</p>\n</li>\n<li>\n<p>The ability to simplify complexity. You can take a sophisticated product, understand a customer’s world, and show them something they didn’t know they needed in a way that makes immediate sense</p>\n</li>\n<li>\n<p>Experience working with or alongside channel partners as part of a broader go-to-market motion</p>\n</li>\n<li>\n<p>Demonstrated fluency with AI tools in a professional context. We’re looking for someone who has already started building these into how they work and is committed to going further</p>\n</li>\n<li>\n<p>The organisational discipline to manage a complex, multi-threaded pipeline without losing momentum across any of it</p>\n</li>\n<li>\n<p>A genuine interest in the product, the market, and the long-term opportunity. This is a role with significant depth and earning potential for the right person</p>\n</li>\n\n</div>"},{"text":"Logistics","content":"\n<li><strong>Location:&nbsp;</strong>Sydney CBD, O’Connell Street</li>\n<li>\n<p><strong>Hybrid: </strong>3 days in office, 2 days from home</p>\n</li>\n<li>\n<p><strong>Right to work:&nbsp;</strong>Candidates must have full working rights in Australia. We are unable to offer visa sponsorship at this time</p>\n</li>\n"}],"text":"Account Executive - Strategic","country":"AU","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p><strong>About the Role</strong><br><br>As a Strategic Account Executive at Aircall, you&rsquo;ll be joining a small, focused team responsible for mid-market and strategic accounts across the APAC region. You&rsquo;ll work closely with a strong team of Business Development Representatives and a well-established channel ecosystem, giving you real support across the pipeline. You&rsquo;ll also be expected to build and own your pipeline. The ability to drive urgency, communicate value, and close complex deals is what this role is ultimately about.</p>\n<p>The APAC market is at an inflection point with AI adoption, and the conversations happening in boardrooms right now are turning into real buying decisions. Aircall is well positioned to win that business.</p>\n<p>A lot of the prospects you&rsquo;ll speak with won&rsquo;t have connected the dots between their current problems and what Aircall can do. The strongest performers in this role bring the insight themselves, through sharp discovery and demos that make the value immediately obvious.</p>\n<p>This role covers the full APAC region, with active deal flow across both ANZ and Asia. You will be selling primarily to C-suite and senior leadership, though deals often involve multiple stakeholders across sales, operations, support, and IT. Most engagement happens over Zoom, with occasional in-person meetings and two to four trips per year as needed.</p>\n<p>You&rsquo;ll own and lead your own demos, with Solutions Engineering available to support on more technical evaluations.</p>\n<p>This suits someone who is energised by building, comfortable working across multiple routes to market, and serious about developing deep product and market expertise over time. This is a quota-carrying role with a competitive commission structure and a clear performance framework.<br><br>We&rsquo;re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.</p>\n<p>You&rsquo;ll be based in our Sydney CBD office on O&rsquo;Connell Street, working a hybrid model of three days in the office and two days from home.</p>\n<p>&nbsp;</p>\n</div>","descriptionBodyPlain":"About the Role\n\nAs a Strategic Account Executive at Aircall, you’ll be joining a small, focused team responsible for mid-market and strategic accounts across the APAC region. You’ll work closely with a strong team of Business Development Representatives and a well-established channel ecosystem, giving you real support across the pipeline. You’ll also be expected to build and own your pipeline. The ability to drive urgency, communicate value, and close complex deals is what this role is ultimately about.\nThe APAC market is at an inflection point with AI adoption, and the conversations happening in boardrooms right now are turning into real buying decisions. Aircall is well positioned to win that business.\nA lot of the prospects you’ll speak with won’t have connected the dots between their current problems and what Aircall can do. The strongest performers in this role bring the insight themselves, through sharp discovery and demos that make the value immediately obvious.\nThis role covers the full APAC region, with active deal flow across both ANZ and Asia. You will be selling primarily to C-suite and senior leadership, though deals often involve multiple stakeholders across sales, operations, support, and IT. Most engagement happens over Zoom, with occasional in-person meetings and two to four trips per year as needed.\nYou’ll own and lead your own demos, with Solutions Engineering available to support on more technical evaluations.\nThis suits someone who is energised by building, comfortable working across multiple routes to market, and serious about developing deep product and market expertise over time. This is a quota-carrying role with a competitive commission structure and a clear performance framework.\n\nWe’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.\nYou’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.\n \n","hostedUrl":"https://jobs.lever.co/aircall/69766b74-ff2f-4427-aae5-004c5fbb2545","applyUrl":"https://jobs.lever.co/aircall/69766b74-ff2f-4427-aae5-004c5fbb2545/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Berlin Office","team":"12001 - Account Executives","allLocations":["Berlin Office"]},"createdAt":1720606707905,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are seeking a gifted and talented Account Excecutive to join our Berlin office.\n \nThis role involves engaging qualified strategic prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>We are seeking a gifted and talented <strong>Account Excecutive </strong>to join our<strong> Berlin</strong> office.</div>\n<div>&nbsp;</div>\n<div>This role involves <strong>engaging </strong>qualified strategic prospects, <strong>demoing</strong> the Aircall solution, providing <strong>technical</strong> assistance, successfully navigating a<strong> proof of concept </strong>and <strong>negotiating contracts</strong>. It is a fast-paced role that fits high energy and smart sales people.</div>","id":"30d2ebf9-a650-4b7d-8035-0bf12d7c31f3","lists":[{"text":"Key Responsibilities:","content":"\n<li><strong>Manage prospect</strong>s in the SMB segment from qualified lead to closing;</li>\n<li>Use outbound selling strategies to <strong>create pipeline</strong> and find new business;</li>\n<li>Position and articulate the <strong>Aircall value proposition</strong> to your prospects;</li>\n<li>Educate prospects through <strong>complex sales-cycles</strong> in order to create excitement and enthusiasm across multiple stakeholders;</li>\n<li>Work side by side with Sales &amp; Business Development Representatives to identify <strong>business opportunities </strong>in your pipeline;</li>\n<li>Forecast your monthly revenue achievements, crush your <strong>quota and deliver revenue</strong>;</li>\n<li>Represent Aircall with <strong>integrity</strong> and p<strong>rofessionalism</strong> at all times in all written and oral communications.</li>\n"},{"text":"Qualifications:","content":"\n<li><strong>Fluent in German </strong>with a full professional proficiency in <strong>English.</strong></li>\n<li><strong>2 to 5 years of sales experience</strong>&nbsp;is mandatory.</li>\n<li>Knowledge of <strong>sales methodologies </strong>such as SPICED / MEDDIC a bonus.</li>\n<li>Successful track record of <strong>closing net new business</strong> and generating your <strong>own pipeline</strong> through <strong>prospection</strong>.</li>\n<li>A&nbsp;<strong>proactive</strong>,&nbsp;<strong>driven sales approach</strong>&nbsp;to identify and communicate business pains and outcomes, drive urgency and take end to end ownership for quota attainment.</li>\n<li>Demonstrable <strong>organizational</strong> and <strong>time management</strong> skills.</li>\n<li><strong>Competitive</strong>&nbsp;and&nbsp;<strong>driven to achieve goals</strong>, build new skills and bring new ideas on how to do things faster and better.</li>\n"}],"text":"Account Executive , DACH market","country":"DE","workplaceType":"onsite","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>We are seeking a gifted and talented <strong>Account Excecutive </strong>to join our<strong> Berlin</strong> office.</div>\n<div>&nbsp;</div>\n<div>This role involves <strong>engaging </strong>qualified strategic prospects, <strong>demoing</strong> the Aircall solution, providing <strong>technical</strong> assistance, successfully navigating a<strong> proof of concept </strong>and <strong>negotiating contracts</strong>. It is a fast-paced role that fits high energy and smart sales people.</div>","descriptionBodyPlain":"We are seeking a gifted and talented Account Excecutive to join our Berlin office.\n \nThis role involves engaging qualified strategic prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.\n","hostedUrl":"https://jobs.lever.co/aircall/30d2ebf9-a650-4b7d-8035-0bf12d7c31f3","applyUrl":"https://jobs.lever.co/aircall/30d2ebf9-a650-4b7d-8035-0bf12d7c31f3/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Paris Office","team":"12001 - Account Executives","allLocations":["Paris Office"]},"createdAt":1763629999893,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are seeking a talented Account Executive to join our Paris office who will focus on French market. \n \nThis role involves engaging qualified prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are seeking a talented </span><strong style=\"font-size: 11pt;\">Account Executive </strong><span style=\"font-size: 11pt;\">to join our </span><strong style=\"font-size: 11pt;\">Paris office who will focus on </strong>French market<span style=\"font-size: 11pt;\">.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">This role involves engaging qualified prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.</span></div>","id":"08269515-bb08-4f46-98ba-97de78014bd8","lists":[{"text":"Key responsabilities","content":"\n<li>Use outbound selling strategies to<strong> create pipeline</strong> and find new business</li>\n<li>Manage prospects <strong>from qualified lead to closing</strong></li>\n<li>Position and articulate the Aircall value proposition to <strong>medium businesses.</strong></li>\n<li>Educate<strong> prospects</strong> through <strong>complex sales-cycles</strong> in order to create excitement and enthusiasm across multiple stakeholders</li>\n<li>Work side by side with Sales Development Representatives and Partner Account Managers to i<strong>dentify business opportunities </strong>and <strong>accelerate your existing pipeline</strong></li>\n<li>Consistently <strong>prospect</strong> to maintain strong pipeline coverage and consistent quota attainment</li>\n<li>Represent Aircall with integrity and professionalism at all times in all written and oral communications</li>\n"},{"text":"Qualifications:","content":"\n<li>A proven experience as a <strong>B2B Account Executive </strong>or <strong>similar sales role in SaaS is mandatory</strong></li>\n<li><strong>Fluent</strong> in <strong>French</strong> and <strong>English</strong>, being able to exchange in Italian or Hebrew is a plus.</li>\n<li>Experience with <strong>Salesforce </strong>and revenue engagement tools such as Gong, Outreach, Salesloft</li>\n<li>A knowledge of sales methodologies such as SPICED / MEDDIC is a plus</li>\n<li>A <strong>proactive</strong>, <strong>driven seller</strong> able to identify and communicate business pains and outcomes, drive urgency and take end to end ownership for quota attainment</li>\n<li>Successful <strong>track record of closing</strong> net new business and generating your own pipeline</li>\n<li>Demonstrable <strong>organisational and time management </strong>skills</li>\n<li><strong>Competitive</strong> and <strong>driven to achieve goals</strong>, build new skills and bring new ideas on how to do things faster and better!</li>\n"}],"text":"Account Executive, French, Italy and Middle- East Markets","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are seeking a talented </span><strong style=\"font-size: 11pt;\">Account Executive </strong><span style=\"font-size: 11pt;\">to join our </span><strong style=\"font-size: 11pt;\">Paris office who will focus on </strong>French market<span style=\"font-size: 11pt;\">.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">This role involves engaging qualified prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.</span></div>","descriptionBodyPlain":"We are seeking a talented Account Executive to join our Paris office who will focus on French market. \n \nThis role involves engaging qualified prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.\n","hostedUrl":"https://jobs.lever.co/aircall/08269515-bb08-4f46-98ba-97de78014bd8","applyUrl":"https://jobs.lever.co/aircall/08269515-bb08-4f46-98ba-97de78014bd8/apply"},{"additionalPlain":"Why Join our Account Management Team:\n \nAt Aircall, you’ll join a fast-moving, customer-obsessed team that thrives at the intersection of success and growth. You’ll have the autonomy to build your book of business, the support of dedicated technical partners, and the opportunity to help customers unlock the full potential of Aircall’s communications and AI solutions.\n \nThis is an exceptional opportunity for stellar sellers who want to deepen relationships with existing customers and drive measurable business impact — helping them realize the value of Aircall through trust, expertise, and long-term partnership.\n\n\nWhy join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><strong style=\"font-size: 16px;\">Why Join our Account Management Team:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a fast-moving, customer-obsessed team that thrives at the intersection of success and growth. You’ll have the autonomy to build your book of business, the support of dedicated technical partners, and the opportunity to help customers unlock the full potential of Aircall’s communications and AI solutions.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This is an exceptional opportunity for stellar sellers who want to deepen relationships with existing customers and drive measurable business impact — helping them realize the value of Aircall through trust, expertise, and long-term partnership.</span></div><div><br></div><div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Paris Office","team":"12004 - Success","allLocations":["Paris Office"]},"createdAt":1765842137821,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n \nAs an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.\n \nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.\n \nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.\n \nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.\n \nThis is a hybrid role, in office 3 days a week in Paris.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.</span></div>\n<div>&nbsp;</div>\n<div><strong>This is a hybrid role, in office 3 days a week in Paris.</strong></div>","id":"2fd5d679-fda9-46bc-b1e0-9438cf4f748c","lists":[{"text":"Key Responsibilities:","content":"\n<li>Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.</li>\n<li>Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.</li>\n<li>Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.</li>\n<li>Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.</li>\n<li>Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.</li>\n<li>Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.</li>\n<li>Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.</li>\n<li>Manage Pipeline &amp; Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.</li>\n<li>Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.</li>\n<li>Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies.</li>\n<li>Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives.</li>\n"},{"text":"Qualifications: ","content":"\n<li>Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.</li>\n<li>Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.</li>\n<li>Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.</li>\n<li>Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.</li>\n<li>Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.</li>\n<li>Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.</li>\n<li>Resilient, driven, and passionate about helping customers realize long-term value through partnership.</li>\n<li>Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform.</li>\n"}],"text":"Account Manager","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion &mdash; ensuring each account grows in both impact and partnership over time.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This is a highly strategic and commercial role &mdash; blending consultative relationship management with the rigor and energy of a quota-carrying seller. You&rsquo;ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is undergoing an exciting transformation &mdash; building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.</span></div>\n<div>&nbsp;</div>\n<div><strong>This is a hybrid role, in office 3 days a week in Paris.</strong></div>","descriptionBodyPlain":"About the Role:\n \nAs an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.\n \nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.\n \nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.\n \nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.\n \nThis is a hybrid role, in office 3 days a week in Paris.\n","hostedUrl":"https://jobs.lever.co/aircall/2fd5d679-fda9-46bc-b1e0-9438cf4f748c","applyUrl":"https://jobs.lever.co/aircall/2fd5d679-fda9-46bc-b1e0-9438cf4f748c/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Berlin Office","team":"12004 - Success","allLocations":["Berlin Office"]},"createdAt":1776342990384,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAs an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.\n \nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.\n \nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.\n \nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.\n \n \n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 16px;\">As an </span><strong style=\"font-size: 16px;\">Account Manager </strong><span style=\"font-size: 16px;\">at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","id":"d00bbd93-067b-4ab0-9095-69e395127a50","lists":[{"text":"Key Responsibilities:","content":"\n<li>Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.</li>\n<li>Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.</li>\n<li>Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.</li>\n<li>Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.</li>\n<li>Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.</li>\n<li>Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.</li>\n<li>Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.</li>\n<li>Manage Pipeline &amp; Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.</li>\n<li>Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.</li>\n<li>Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies.</li>\n<li>Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives.</li>\n"},{"text":"Qualifications:","content":"\n<li><strong>Fluency in German </strong>is mandatory.</li>\n<li><strong>Bilingual in Englis</strong>h is required.</li>\n<li>Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.</li>\n<li>Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.</li>\n<li>Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.</li>\n<li>Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.</li>\n<li>Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.</li>\n<li>Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.</li>\n<li>Resilient, driven, and passionate about helping customers realize long-term value through partnership.</li>\n<li>Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform.</li>\n"}],"text":"Account Manager, DACH Market","country":"DE","workplaceType":"onsite","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 16px;\">As an </span><strong style=\"font-size: 16px;\">Account Manager </strong><span style=\"font-size: 16px;\">at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">By deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion &mdash; ensuring each account grows in both impact and partnership over time.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">This is a highly strategic and commercial role &mdash; blending consultative relationship management with the rigor and energy of a quota-carrying seller. You&rsquo;ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is undergoing an exciting transformation &mdash; building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","descriptionBodyPlain":"As an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.\n \nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.\n \nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.\n \nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.\n \n \n","hostedUrl":"https://jobs.lever.co/aircall/d00bbd93-067b-4ab0-9095-69e395127a50","applyUrl":"https://jobs.lever.co/aircall/d00bbd93-067b-4ab0-9095-69e395127a50/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"San Francisco Office","team":"13014 - Infrastructure","allLocations":["San Francisco Office","Seattle Office"]},"createdAt":1768929645626,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are hiring a Software AI Engineer to join the Engineering Productivity (EngProd) team at Aircall.\n \nYour mission is to accelerate AI adoption across the engineering organization by building AI-powered tools and systems that measurably improve how engineers work — reducing friction, automating repetitive tasks, and embedding intelligence directly into everyday workflows.\n \nThis is not a research role and not a customer-facing product AI role.\nYou will build practical, production-grade AI solutions that engineers use daily, and you will be accountable for their real-world adoption and impact.\n \nThis role is about using AI to make engineers more effective, not about chasing trends.\nIf you enjoy building real systems that people rely on every day — this role is for you.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>We are hiring a <strong>Software AI Engineer</strong> to join the Engineering Productivity (EngProd) team at Aircall.</div>\n<div>&nbsp;</div>\n<div>Your mission is to <strong>accelerate AI adoption across the engineering organization</strong> by building AI-powered tools and systems that measurably improve how engineers work — reducing friction, automating repetitive tasks, and embedding intelligence directly into everyday workflows.</div>\n<div>&nbsp;</div>\n<div>This is <strong>not a research role</strong> and <strong>not a customer-facing product AI role</strong>.</div>\n<div>You will build <strong>practical, production-grade AI solutions</strong> that engineers use daily, and you will be accountable for their real-world adoption and impact.</div>\n<div>&nbsp;</div>\n<div>This role is about <strong>using AI to make engineers more effective</strong>, not about chasing trends.</div>\n<div>If you enjoy building real systems that people rely on every day — this role is for you.</div>","id":"de252d15-97fd-4ecd-a05c-35d4b5b47782","lists":[{"text":"What You'll Do","content":"\n<li>Take <strong>clear ownership of rapid AI adoption across the engineering organization</strong></li>\n<li>Identify high-friction areas in engineering workflows where AI can meaningfully improve productivity</li>\n<li>Design and build <strong>practical, production-grade AI-powered developer tooling</strong> (coding, testing, PR reviews, debugging)</li>\n<li>Build contextual, system-aware AI assistants using internal data, codebases, and tooling</li>\n<li>Explore, prototype, and productionize AI-driven solutions with strong autonomy on <em>how</em> problems are solved</li>\n<li>Automate and streamline workflows across GitLab, Jira, CI/CD, Slack, and observability tools</li>\n<li>Design and operate internal AI services and orchestration layers (e.g. MCP servers)</li>\n<li>Own solutions end-to-end: discovery → design → build → measure → iterate</li>\n<li>Work hands-on with engineering teams to remove friction, enable usage, and move tools from delivery to daily practice</li>\n<li>Measure success through <strong>adoption, impact, and tangible time saved for engineers</strong></li>\n"},{"text":"What You Won't Do","content":"\n<li>Build AI features for customer-facing products</li>\n<li>Work on speculative AI research without clear outcomes</li>\n<li>Act as a general internal support team</li>\n<li>Own generic ML infrastructure unrelated to developer productivity</li>\n"},{"text":"What We’re Looking For - Required Experience","content":"\n<li>5+ years of experience as a software engineer, with recent focus on GenAI systems</li>\n<li>Strong experience building <strong>production-grade systems</strong>, not just prototypes</li>\n<li>Hands-on experience with:</li>\n<li>LLMs (OpenAI, Anthropic, etc.)</li>\n<li>Prompting, retrieval, and context injection</li>\n<li>AI-powered tooling or internal platforms</li>\n<li>Solid backend engineering skills (APIs, services, integrations)</li>\n<li>Experience working with developer tools (CI/CD, GitHub/GitLab, Jira, observability)</li>\n<li>Strong product mindset and comfort operating in ambiguous problem spaces</li>\n"},{"text":"Nice to Have","content":"\n<li>Particularly interesting profiles are engineers who have <strong>built developer tools</strong> and are now evolving toward <strong>AI-native system design</strong>.</li>\n<li>Prior experience building developer tools, internal platforms, or DevEx tooling</li>\n<li>Experience evolving traditional tooling into <strong>AI-assisted or AI-driven workflows</strong></li>\n<li>Familiarity with MCP, agent-based systems, or model orchestration concepts</li>\n<li>Experience integrating AI with large codebases, monorepos, or complex CI/CD environments</li>\n<li>Exposure to security, privacy, and trust considerations in internal AI systems</li>\n"},{"text":"How You’ll Be Successful","content":"\n<li>AI solutions you build are <strong>widely adopted and used regularly by engineers</strong></li>\n<li><strong>Engineering productivity measurably improves</strong>, using:</li>\n<li>existing metrics we already track (e.g. DevEx, CI, delivery, quality, flow), and/or</li>\n<li>new, clearly defined metrics you help introduce to capture AI impact</li>\n<li>Manual, repetitive workflows are reduced or eliminated, with clear before/after comparisons</li>\n<li>Engineering time is visibly saved and reinvested into higher-value work</li>\n<li>Improvements are demonstrated with <strong>data</strong>, not just qualitative feedback</li>\n<li>Adoption grows organically because tools are useful, fast, and well-integrated into existing workflows</li>\n"},{"text":"Team & Environment","content":"\n<li>You’ll join the Engineering Productivity team</li>\n<li>You’ll work closely with engineers across the company</li>\n<li>Strong collaboration with Infrastructure and Security teams</li>\n<li>Product-oriented culture focused on outcomes, not hype</li>\n"},{"text":"Location","content":"\n<li>United States (preferred: Seattle or San Francisco)</li>\n<li>Open to strong US-based candidates in other locations</li>\n<li>Collaboration with teams in Europe expected</li>\n"}],"salaryRange":{"currency":"USD","interval":"per-year-salary","min":160000,"max":220000},"salaryDescription":"<div><span style=\"font-size: 14.6667px;\">This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.</span></div>","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"AI Productivity Engineer","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>We are hiring a <strong>Software AI Engineer</strong> to join the Engineering Productivity (EngProd) team at Aircall.</div>\n<div>&nbsp;</div>\n<div>Your mission is to <strong>accelerate AI adoption across the engineering organization</strong> by building AI-powered tools and systems that measurably improve how engineers work &mdash; reducing friction, automating repetitive tasks, and embedding intelligence directly into everyday workflows.</div>\n<div>&nbsp;</div>\n<div>This is <strong>not a research role</strong> and <strong>not a customer-facing product AI role</strong>.</div>\n<div>You will build <strong>practical, production-grade AI solutions</strong> that engineers use daily, and you will be accountable for their real-world adoption and impact.</div>\n<div>&nbsp;</div>\n<div>This role is about <strong>using AI to make engineers more effective</strong>, not about chasing trends.</div>\n<div>If you enjoy building real systems that people rely on every day &mdash; this role is for you.</div>","descriptionBodyPlain":"We are hiring a Software AI Engineer to join the Engineering Productivity (EngProd) team at Aircall.\n \nYour mission is to accelerate AI adoption across the engineering organization by building AI-powered tools and systems that measurably improve how engineers work — reducing friction, automating repetitive tasks, and embedding intelligence directly into everyday workflows.\n \nThis is not a research role and not a customer-facing product AI role.\nYou will build practical, production-grade AI solutions that engineers use daily, and you will be accountable for their real-world adoption and impact.\n \nThis role is about using AI to make engineers more effective, not about chasing trends.\nIf you enjoy building real systems that people rely on every day — this role is for you.\n","hostedUrl":"https://jobs.lever.co/aircall/de252d15-97fd-4ecd-a05c-35d4b5b47782","applyUrl":"https://jobs.lever.co/aircall/de252d15-97fd-4ecd-a05c-35d4b5b47782/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Sydney Office","team":"12010 - Solution Engineering","allLocations":["Sydney Office"]},"createdAt":1773756343181,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an outstanding Associate Solutions Engineer to join the Revenue team in an amazing tech startup located in the center of Sydney, Paris, and London!\n\nYou are going to be our #2 Solutions Engineer at Aircall the APAC region and you will be able to impact our team and our customers starting from day one.\nThe Solutions Engineering team lives in the middle between Sales, Customer Relations, and Product and enables all the teams with the technical knowledge they need in order to achieve their objectives.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p>We are looking for an outstanding Associate Solutions Engineer to join the Revenue team in an amazing tech startup located in the center of Sydney, Paris, and London!</p>\n<br>You are going to be our #2 Solutions Engineer at Aircall the APAC region and you will be able to impact our team and our customers starting from day one.<br>The Solutions Engineering team lives in the middle between Sales, Customer Relations, and Product and enables all the teams with the technical knowledge they need in order to achieve their objectives.</div>","id":"10465259-6be2-4f45-883b-f578434a8203","lists":[{"text":"Key responsibilities : ","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\"><span style=\"font-size: 12pt;\">Working closely with Account Executives(AEs), and Customer Success Managers(CSM) during the sales process and throughout the customer life cycle.&nbsp;</span></li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\"><span style=\"font-size: 12pt;\">You will be providing technical product expertise especially integration, responding to RFIs, RFPs and helping customers designing and leading Proof of Concepts (POC) to showcase Aircall and its capabilities.</span></li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\"><span style=\"font-size: 12pt;\">Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team. You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system into their productivity tool.</span></li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\"><span style=\"font-size: 12pt;\">Setting up POC together with your clients providing technical expertise also in the pre-sales activities.</span></li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\"><span style=\"font-size: 12pt;\">A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients.</span></li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\"><span style=\"font-size: 12pt;\">Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise.&nbsp;</span></li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\"><span style=\"font-size: 12pt;\">Working closely with our third-party Partners and resellers in order to enable them for technical complex implementations.</span></li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\"><span style=\"font-size: 12pt;\">Contribute to the developer platform with materials, solutions, and services offered to client to share it with the community</span></li>\n\n</ul></div>"},{"text":"Qualifications :","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\">\n<p style=\"margin-top: 6pt; margin-bottom: 0pt;\"><span style=\"font-size: 12pt;\">You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 12pt;\">You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people thinkings in a positive way.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 12pt;\">You live in the nexus between business, sales, and technology.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 12pt;\">You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\">\n<p style=\"margin-top: 0pt; margin-bottom: 6pt;\"><span style=\"font-size: 12pt;\">No Solutions Engineering experience needed. You have always been the person-to-go for technical questions as playing a role as an AE or Strategic CSM in a tech company. Or perhaps you are an engineer who wants to get closer to the Business Teams</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Poppins, sans-serif; color: #515357; font-weight: 300;\">\n<p style=\"margin-top: 6pt; margin-bottom: 0pt;\"><span style=\"font-size: 12pt;\">Enthusiasm, fun and smile. This might be the single most important point, even if it’s the last.</span></p>\n</li>\n\n</ul></div>"}],"text":"Associate Solution Engineer","country":"AU","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p>We are looking for an outstanding Associate Solutions Engineer to join the Revenue team in an amazing tech startup located in the center of Sydney, Paris, and London!</p>\n<br>You are going to be our #2 Solutions Engineer at Aircall the APAC region and you will be able to impact our team and our customers starting from day one.<br>The Solutions Engineering team lives in the middle between Sales, Customer Relations, and Product and enables all the teams with the technical knowledge they need in order to achieve their objectives.</div>","descriptionBodyPlain":"We are looking for an outstanding Associate Solutions Engineer to join the Revenue team in an amazing tech startup located in the center of Sydney, Paris, and London!\n\nYou are going to be our #2 Solutions Engineer at Aircall the APAC region and you will be able to impact our team and our customers starting from day one.\nThe Solutions Engineering team lives in the middle between Sales, Customer Relations, and Product and enables all the teams with the technical knowledge they need in order to achieve their objectives.\n","hostedUrl":"https://jobs.lever.co/aircall/10465259-6be2-4f45-883b-f578434a8203","applyUrl":"https://jobs.lever.co/aircall/10465259-6be2-4f45-883b-f578434a8203/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"London Office","team":"12002 - BDR","allLocations":["London Office"]},"createdAt":1774962481516,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","id":"19a7a44c-db30-46f6-a59b-1ab13a9d5e62","lists":[{"text":"BDR Manager","content":"<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">This is a leadership role at the heart of Aircall's UKI growth engine. You'll own, develop, and inspire a team of 7 Outbound BDRs covering the UKI and Nordics markets with a direct line to the Managing Director for the region.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">You'll primarily be responsible for shaping strategy, running campaigns and developing talent. You will also work as part of a local leadership group alongside the AE Manager, AM Director, Head of Partnerships and Field Marketing Manager, collaborating to execute regional strategy and deliver against targets.</span></p>"},{"text":"Key Responsibilities","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Lead and energise</span></strong><span style=\"font-size: 11pt;\"> a team of 7 Outbound BDRs, keeping them motivated, accountable and consistently hitting monthly targets</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Drive strategy</span></strong><span style=\"font-size: 11pt;\"> across UKI and Nordics using account-based approaches and targeted campaign programmes</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Coach relentlessly</span></strong><span style=\"font-size: 11pt;\"> through 1-2-1s, call reviews, role plays and multi channel feedback in order to develop reps into top performers</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Maintain the playbook</span></strong><span style=\"font-size: 11pt;\"> constantly reviewing sequences, scripts, email templates and qualification frameworks so the team operates with precision and consistency</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt;\">Design incentives</span></strong><span style=\"font-size: 11pt;\"> that spark healthy competition and reward great performance</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 11pt;\">Hire and onboard</span></strong><span style=\"font-size: 11pt;\"> the next generation of BDR talent as the team grows</span></p>\n</li>\n\n</ul></div>"},{"text":"Qualification:","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">10–18 months' direct management experience in a SaaS environment</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Proven track record in multi-channel creative outbound&nbsp;</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience with building target account lists and account-based selling strategies</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Data-driven, you use numbers to diagnose problems and sharpen performance</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Comfortable with LLM tools and modern sales tech</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">A natural coach who gets energy from seeing their team win</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; color: #222222; background-color: #ffffff;\">Someone who is self sufficient and proficient in problem solving&nbsp;</span></p>\n</li>\n\n</ul></div>"}],"text":"BDR Manager","country":"GB","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/19a7a44c-db30-46f6-a59b-1ab13a9d5e62","applyUrl":"https://jobs.lever.co/aircall/19a7a44c-db30-46f6-a59b-1ab13a9d5e62/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Berlin Office","team":"12002 - BDR","allLocations":["Berlin Office"]},"createdAt":1717055128309,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAircall is on a mission to revolutionize the business phone industry! \n \nFor our German office based in Berlin, we are recruiting our Business Development Representative (Outbound) - DACH market. This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.\n \nMandatory days in Berlin office : from Tuesday to Thursday included.\n \nAircall ist ein Ort, an dem Stimmen wertgeschätzt werden.\n \nWir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.\n \nHinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.\n \nTrotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt.\n \nDies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen.\n \nIm Büro sein müsst ihr dienstags, mittwochs und donnerstags.\n \n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 10.5pt;\">Aircall is on a mission to revolutionize the business phone industry!&nbsp;</span></div>\n<div>&nbsp;</div>\n<div>For our German office based in Berlin, we are recruiting our <u><strong>Business Development Representative (Outbound) - DACH market</strong></u><strong>.</strong> This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.</div>\n<div>&nbsp;</div>\n<div><strong>Mandatory days in Berlin office : from Tuesday to Thursday included.</strong></div>\n<div>&nbsp;</div>\n<div><em style=\"font-size: 15px;\">Aircall ist ein Ort, an dem Stimmen wertgeschätzt werden.</em></div>\n<div>&nbsp;</div>\n<div><em style=\"font-size: 15px;\">Wir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.</em></div>\n<div>&nbsp;</div>\n<div><em style=\"font-size: 15px;\">Hinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.</em></div>\n<div>&nbsp;</div>\n<div><em style=\"font-size: 15px;\">Trotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt.</em></div>\n<div>&nbsp;</div>\n<div><em style=\"font-size: 15px;\">Dies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen.</em></div>\n<div>&nbsp;</div>\n<div><em>Im Büro sein müsst ihr dienstags, mittwochs und donnerstags.</em></div>\n<div>&nbsp;</div>","id":"081606bd-fb3d-4ece-beec-b481a592cbf7","lists":[{"text":"Key Responsibilities:","content":"\n<li>To work within the sales team, side by side with an Account Executive <strong>to find qualified business opportunities&nbsp;</strong></li>\n<li><strong>Research relevant markets</strong> (verticals, customer segments, etc) and gather <strong>key prospect information</strong></li>\n<li>Carry out <strong>outbound campaigns via email and over the phone</strong></li>\n<li>Understand the prospect’s business&nbsp;</li>\n<li>Highlight Aircall's value to raise curiosity and interest in your market&nbsp;</li>\n<li>Book meetings with an Account Executive&nbsp;</li>\n<li>Document all daily activities in <strong>Salesforce </strong>(you will gain Salesforce training)</li>\n<li><strong>Travel with the team to all events</strong></li>\n\n<div>&nbsp;</div>\n<div><em>Deine Rolle bei Aircall:</em></div>\n\n<li><em>Du arbeitest im Vertriebsteam, Seite an Seite mit einem Account Executive, um qualifizierte Geschäftsmöglichkeiten zu finden</em></li>\n<li><em>Du recherchierst relevante Märkte (Branchen, Kundensegmente, etc.) und sammelst wichtige Informationen über potenzielle Kunden</em></li>\n<li><em>Durchführung von Outbound-Kampagnen per E-Mail und am Telefon</em></li>\n<li><em>Das Geschäft des potenziellen Kunden zu verstehen</em></li>\n<li><em>Hervorhebung des Wertes von Aircall, um Neugier und Interesse an unserem Produkt zu weckenTermine mit einem Account Executive vereinbaren</em></li>\n<li><em>Dokumentation aller täglichen Aktivitäten in Salesforce (Du erhältst eine Salesforce-Schulung)</em></li>\n<li><em>Regelmäßige Reisen zu Veranstaltungen&nbsp; mit dem Team</em></li>\n"},{"text":"Qualifications:","content":"\n<li><strong>Fluent in German</strong></li>\n<li><strong>Fluent in English</strong></li>\n<li>A willingness to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development.&nbsp;</li>\n<li>Organisation and time management skills&nbsp;</li>\n<li>Willing to work and<strong> grow in an international and diverse environment</strong>, where we thrive as a team and support each other to reach and surpass goals</li>\n<li>Enthusiasm and positivity! This might be the single most important point, even if it’s the last</li>\n\n<div>&nbsp;</div>\n<div>We see you as the next generation of Aircall, so we are seeking motivated individuals who will flourish working in the team</div>\n<div>&nbsp;</div>\n<div><em>Ein wenig mehr über Dich:</em></div>\n\n<li><em>Du sprichst fließend Deutsch: Du wirst E-Mails schreiben, anrufen und dich mit Interessenten aus dem deutschen Markt treffen</em></li>\n<li><em>Zweisprachigkeit in Englisch</em></li>\n<li><em>Du hast den Willen, Deine Verkaufsfähigkeiten zu entwickeln. Die ersten zwei Wochen wirst Du in der Aircall Sales Academy absolvieren, wo Du kontinuierlich geschult und weiterentwickelt wirst</em></li>\n<li><em>Du bringst ein ausgeprägtes Organisationstalent und Zeitmanagement mit</em></li>\n<li><em>Du bist bereit, in einem internationalen und vielfältigen Umfeld zu arbeiten und zu wachsen, in dem wir als Team erfolgreich sind und einander unterstützen, um unsere Ziele zu erreichen und zu übertreffen</em></li>\n<li><em>Enthusiasmus und Positivität! Dies könnte der wichtigste Punkt sein, auch wenn es der letzte ist</em></li>\n\n<div>&nbsp;</div>\n<div><em>Wir sehen dich als die nächste Generation von Aircall, deshalb suchen wir motivierte Mitarbeiter, die sich in unserem Team wohlfühlen werden</em></div>\n<div>&nbsp;</div>"}],"text":"BDR Outbound / Outbound Sales, DACH market - Berlin","country":"DE","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 10.5pt;\">Aircall is on a mission to revolutionize the business phone industry!&nbsp;</span></div>\n<div>&nbsp;</div>\n<div>For our German office based in Berlin, we are recruiting our <u><strong>Business Development Representative (Outbound) - DACH market</strong></u><strong>.</strong> This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.</div>\n<div>&nbsp;</div>\n<div><strong>Mandatory days in Berlin office : from Tuesday to Thursday included.</strong></div>\n<div>&nbsp;</div>\n<div><em style=\"font-size: 15px;\">Aircall ist ein Ort, an dem Stimmen wertgesch&auml;tzt werden.</em></div>\n<div>&nbsp;</div>\n<div><em style=\"font-size: 15px;\">Wir bieten eine vollst&auml;ndig cloudbasierte Sprachl&ouml;sung, die sich nahtlos in g&auml;ngige Produktivit&auml;ts- und Helpdesk-Tools integrieren l&auml;sst. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.</em></div>\n<div>&nbsp;</div>\n<div><em style=\"font-size: 15px;\">Hinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.</em></div>\n<div>&nbsp;</div>\n<div><em style=\"font-size: 15px;\">Trotz unserer r&auml;umlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verst&auml;rkung unseres Vertriebsteams f&uuml;r den DACH-Markt.</em></div>\n<div>&nbsp;</div>\n<div><em style=\"font-size: 15px;\">Dies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgepr&auml;gten Wettbewerbsgeist erm&ouml;glicht, ihre beratenden Verkaufsf&auml;higkeiten zu entwickeln und beruflich zu wachsen.</em></div>\n<div>&nbsp;</div>\n<div><em>Im B&uuml;ro sein m&uuml;sst ihr dienstags, mittwochs und donnerstags.</em></div>\n<div>&nbsp;</div>","descriptionBodyPlain":"Aircall is on a mission to revolutionize the business phone industry! \n \nFor our German office based in Berlin, we are recruiting our Business Development Representative (Outbound) - DACH market. This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.\n \nMandatory days in Berlin office : from Tuesday to Thursday included.\n \nAircall ist ein Ort, an dem Stimmen wertgeschätzt werden.\n \nWir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.\n \nHinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.\n \nTrotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt.\n \nDies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen.\n \nIm Büro sein müsst ihr dienstags, mittwochs und donnerstags.\n \n","hostedUrl":"https://jobs.lever.co/aircall/081606bd-fb3d-4ece-beec-b481a592cbf7","applyUrl":"https://jobs.lever.co/aircall/081606bd-fb3d-4ece-beec-b481a592cbf7/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, internet, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Marketing","location":"Seattle Office","team":"11003 - Demand Generation","allLocations":["Seattle Office"]},"createdAt":1778272685363,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAircall seeks a Brand Designer to evolve our visual identity and marketing collateral. This role requires a designer proficient in Figma, with expertise in AI-assisted workflows and a strong understanding of design systems. The ideal candidate will develop and implement automated design pipelines, enhancing efficiency and consistency across all brand touchpoints.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>Aircall seeks a Brand Designer to evolve our visual identity and marketing collateral. This role requires a designer proficient in Figma, with expertise in AI-assisted workflows and a strong understanding of design systems. The ideal candidate will develop and implement automated design pipelines, enhancing efficiency and consistency across all brand touchpoints.</div>","id":"8c59e997-c351-4b81-b077-75c7d133c8d3","lists":[{"text":"Key Responsibilities: ","content":"<div>\n\n<li>\n<p>Design and execute marketing assets, including digital campaigns, website elements, presentations, and print materials, ensuring brand consistency.</p>\n</li>\n<li>\n<p>Leverage AI-assisted tools (e.g., Claude, Midjourney) for rapid prototyping, content generation, and design exploration.</p>\n</li>\n<li>\n<p>Develop and maintain scalable design systems within Figma, contributing to component libraries and style guides.</p>\n</li>\n<li>\n<p>Implement automation workflows for design tasks, such as asset generation, localization, and content updates, utilizing scripting or Figma plugins.</p>\n</li>\n<li>\n<p>Collaborate with marketing, product, and engineering teams to translate business objectives into compelling visual solutions.</p>\n</li>\n<li>\n<p>Contribute to the continuous improvement of design processes and tools, advocating for innovative approaches.</p>\n</li>\n\n</div>"},{"text":"Required Qualifications:","content":"<div>\n\n<li>\n<p>2+ years of experience in brand or marketing design.</p>\n</li>\n<li>\n<p>Proficiency in Figma, including advanced features and plugin development.</p>\n</li>\n<li>\n<p>Demonstrated experience with AI-assisted design tools and workflows.</p>\n</li>\n<li>\n<p>Understanding of design systems principles and implementation.</p>\n</li>\n<li>\n<p>Active GitHub profile showcasing projects related to design automation, scripting, or AI applications in design.</p>\n</li>\n\n</div>"},{"text":"Preferred Qualifications:","content":"<div>\n\n<li>\n<p>Experience with front-end development (HTML, CSS, JavaScript) for design implementation.</p>\n</li>\n<li>\n<p>Familiarity with prompt engineering for AI models like Claude.</p>\n</li>\n<li>\n<p>Portfolio demonstrating strong visual design skills and innovative problem-solving.</p>\n</li>\n<li>\n<p>Experience in a fast-paced, agile environment.</p>\n</li>\n\n</div>"}],"salaryRange":{"min":80000,"max":130000,"currency":"USD","interval":"per-year-salary"},"text":"Brand Designer","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>Aircall seeks a Brand Designer to evolve our visual identity and marketing collateral. This role requires a designer proficient in Figma, with expertise in AI-assisted workflows and a strong understanding of design systems. The ideal candidate will develop and implement automated design pipelines, enhancing efficiency and consistency across all brand touchpoints.</div>","descriptionBodyPlain":"Aircall seeks a Brand Designer to evolve our visual identity and marketing collateral. This role requires a designer proficient in Figma, with expertise in AI-assisted workflows and a strong understanding of design systems. The ideal candidate will develop and implement automated design pipelines, enhancing efficiency and consistency across all brand touchpoints.\n","hostedUrl":"https://jobs.lever.co/aircall/8c59e997-c351-4b81-b077-75c7d133c8d3","applyUrl":"https://jobs.lever.co/aircall/8c59e997-c351-4b81-b077-75c7d133c8d3/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Paris Office","team":"12002 - BDR","allLocations":["Paris Office"]},"createdAt":1765903164171,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are seeking a driven and talented team player to join our sales team for the French market.\n \nThis is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.\n \n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>We are seeking a driven and talented team player to join our sales team for the<strong> French market.</strong></div>\n<div>&nbsp;</div>\n<div>This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.</div>\n<div>&nbsp;</div>","id":"28cc6f2b-1790-4385-8dc6-961f276e86e9","lists":[{"text":"Key responsibilities : ","content":"\n<li>Work within the <strong>sales team</strong> to find qualified business opportunities&nbsp;</li>\n<li>Research relevant markets (verticals, customer segments, etc) and gather key prospect information</li>\n<li>Carry out <strong>outbound campaigns </strong>via email and over the phone</li>\n<li>Understand the<strong> prospect’s business&nbsp;</strong></li>\n<li>Highlight Aircall's value to raise curiosity and interest in your market&nbsp;positioning<strong> AI </strong>add-on</li>\n<li>Document all daily activities in Salesforce (you will be trained in Salesforce)</li>\n<li>Travel with the team to all events</li>\n"},{"text":"Qualifications : ","content":"\n<li><strong>Fluent in French</strong> (you'll be emailing, calling, meeting with French native prospects)</li>\n<li><strong>English is mandatory </strong></li>\n<li>A willingness to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development.&nbsp;</li>\n<li>Organisation and time management skills&nbsp;</li>\n<li>Willing to work and grow in an international and diverse environment, where we thrive as a team and support each other to reach and surpass goals</li>\n"}],"text":"Business Development Representative / Outbound BDR - Paris","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>We are seeking a driven and talented team player to join our sales team for the<strong> French market.</strong></div>\n<div>&nbsp;</div>\n<div>This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.</div>\n<div>&nbsp;</div>","descriptionBodyPlain":"We are seeking a driven and talented team player to join our sales team for the French market.\n \nThis is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.\n \n","hostedUrl":"https://jobs.lever.co/aircall/28cc6f2b-1790-4385-8dc6-961f276e86e9","applyUrl":"https://jobs.lever.co/aircall/28cc6f2b-1790-4385-8dc6-961f276e86e9/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><strong>Why join us?</strong></div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, internet, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our <a href=\"https://aircall.io/candidate-privacy-notice/\" class=\"postings-link\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Remote NA","team":"10006 - Support","allLocations":["Remote NA"]},"createdAt":1756397660623,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the team: \nAs a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.\n \nHours for this role will be Monday - Friday 9-6 PM EST.\n\nLocation Notice:\nThis is a remote position, but we are only legally authorized to hire employees who permanently reside in one of the following US states: AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI. Applications from residents of states not listed here or other countries will unfortunately not be considered at this time.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><h2><strong>About the team: </strong></h2>\n<div>As a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.</div>\n<div>&nbsp;</div>\n<div>Hours for this role will be Monday - Friday 9-6 PM EST.</div>\n<h2><br><strong><strong data-path-to-node=\"6,0\" data-index-in-node=\"0\">Location Notice:</strong> </strong></h2>\n<div>This is a remote position, but we are only legally authorized to hire employees who permanently reside in one of the following US states: <strong data-path-to-node=\"6,0\" data-index-in-node=\"162\">AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI.</strong> Applications from residents of states not listed here or other countries will unfortunately not be considered at this time.</div>","id":"e16bcdf6-15ec-40a3-bbb8-29b7102457fb","lists":[{"text":"Key Responsibilities:","content":"\n<li>Impact: You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently</li>\n<li>How to Succeed: You are curious and like to learn. You can work under pressure, manage your time well and know how to prioritize your workload. You’re not afraid to challenge yourself and are open to change. You’re eager to share feedback and ideas to help our team continually improve</li>\n"},{"text":"Qualifications:","content":"\n<li>Experience in a SaaS B2B customer support role is a plus</li>\n<li>Excellent written and verbal communication skills</li>\n<li>Technical aptitude</li>\n<li>Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)</li>\n<li>Ability to multi-task across different tools and platforms</li>\n<li>Willingness to work with multiple teams in an international and multilingual remote/hybrid environment</li>\n"}],"salaryRange":{"min":40000,"max":50000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>This is not including a 10 percent bonus annually and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.</div>","salaryDescriptionPlain":"This is not including a 10 percent bonus annually and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.\n","text":"Customer Support Specialist - Remote from USA (Select States)","country":"US","workplaceType":"remote","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<h2><strong>About the team: </strong></h2>\n<div>As a Customer Support Specialist, you&rsquo;ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. In doing so, you&rsquo;re a key player in growing Aircall. You&rsquo;ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.</div>\n<div>&nbsp;</div>\n<div>Hours for this role will be Monday - Friday 9-6 PM EST.</div>\n<h2><br><strong><strong data-index-in-node=\"0\" data-path-to-node=\"6,0\">Location Notice:</strong> </strong></h2>\n<div>This is a remote position, but we are only legally authorized to hire employees who permanently reside in one of the following US states: <strong data-index-in-node=\"162\" data-path-to-node=\"6,0\">AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI.</strong> Applications from residents of states not listed here or other countries will unfortunately not be considered at this time.</div>","descriptionBodyPlain":"About the team: \nAs a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.\n \nHours for this role will be Monday - Friday 9-6 PM EST.\n\nLocation Notice:\nThis is a remote position, but we are only legally authorized to hire employees who permanently reside in one of the following US states: AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI. Applications from residents of states not listed here or other countries will unfortunately not be considered at this time.\n","hostedUrl":"https://jobs.lever.co/aircall/e16bcdf6-15ec-40a3-bbb8-29b7102457fb","applyUrl":"https://jobs.lever.co/aircall/e16bcdf6-15ec-40a3-bbb8-29b7102457fb/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"San Francisco Office","team":"13008 - Data","allLocations":["San Francisco Office"]},"createdAt":1771966140054,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role \nThe Data Engineering team at Aircall works on providing high-quality, reliable, and actionable data. As an AI-first data team, we are currently in a pivotal transition to build a robust semantic layer that will power our AI-first data platform, enabling analytics at speed and democratizing intelligent insights across the company. Some of the key problems we are currently solving include taking charge of data reliability, integrating new sources for raw data ingestion, and building sophisticated data models to power real-time dashboards and predictive analytics.\n \nIn this role, you will be instrumental in building new datasets for high-impact use cases such as churn prediction and feature adoption, while owning the end-to-end reliability and scalability of our data pipelines. You will work closely with Product and GTM business teams, sitting at the heart of a larger data organization alongside Data Science, Analytics, and Applied Scientists to bridge the gap between raw data and AI-driven decision-making.    \n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong><span style=\"font-size: 16px;\">About the role </span></strong></div>\n<div><span style=\"font-size: 16px;\">The Data Engineering team at Aircall works on providing high-quality, reliable, and actionable data. As an AI-first data team, we are currently in a pivotal transition to build a robust semantic layer that will power our AI-first data platform, enabling analytics at speed and democratizing intelligent insights across the company. Some of the key problems we are currently solving include taking charge of data reliability, integrating new sources for raw data ingestion, and building sophisticated data models to power real-time dashboards and predictive analytics.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">In this role, you will be instrumental in building new datasets for high-impact use cases such as churn prediction and feature adoption, while owning the end-to-end reliability and scalability of our data pipelines. You will work closely with Product and GTM business teams, sitting at the heart of a larger data organization alongside Data Science, Analytics, and Applied Scientists to bridge the gap between raw data and AI-driven decision-making.&nbsp; &nbsp;&nbsp;</span></div>","id":"d83dbd40-991d-46d9-b1cf-021d9091fe6c","lists":[{"text":"Responsibilities ","content":"\n<li>Design, build and maintain core data infrastructure pieces that allow Aircall to support our many data use cases.</li>\n<li>Enhance the data stack, lineage monitoring and alerting to prevent incidents and improve data quality.</li>\n<li>Implement best practices for data management, storage and security to ensure data integrity and compliance with regulations.</li>\n<li>Own the core company data pipeline, responsible for converting business needs to efficient &amp; reliable data pipelines.</li>\n<li>Participate in code reviews to ensure code quality and share knowledge.</li>\n<li>Lead efforts to evaluate and integrate new technologies and tools to enhance our data infrastructure.</li>\n<li>Define and manage evolving data models and data schemas. Manage SLA for data sets that power our company metrics.&nbsp;</li>\n<li>Collaborate with applied scientists, data scientists, analysts and other business stakeholders&nbsp; to drive efficiencies for their work, supporting complex data processing, storage and orchestration</li>\n"},{"text":"A little more about you:","content":"\n<li>Bachelor's degree or higher in Computer Science, Engineering, or a related field.</li>\n<li>3+ years of experience in data engineering, with a strong focus on designing and building data pipelines and infrastructure.</li>\n<li>Proficient in SQL and Python, with the ability to translate complexity into efficient code.</li>\n<li>Experience with data workflow development and management tools (dbt, Airflow).</li>\n<li>Solid understanding of distributed computing principles and experience with cloud-based data platforms such as AWS, GCP, or Azure.</li>\n<li>Strong analytical and problem-solving skills, with the ability to effectively troubleshoot complex data issues.Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.</li>\n<li>Prior experience designing <strong>AI-ready data semantic layer</strong> is a major plus, specifically for enabling low-latency, high-fidelity analytics at scale.</li>\n<li>Experience with data tooling, data governance, business intelligence and data privacy is a plus.</li>\n"}],"salaryRange":{"min":130000,"max":200000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 14.6667px;\">This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.</span></div>","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Data Engineer/Senior Data Engineer, Data and Science","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong><span style=\"font-size: 16px;\">About the role </span></strong></div>\n<div><span style=\"font-size: 16px;\">The Data Engineering team at Aircall works on providing high-quality, reliable, and actionable data. As an AI-first data team, we are currently in a pivotal transition to build a robust semantic layer that will power our AI-first data platform, enabling analytics at speed and democratizing intelligent insights across the company. Some of the key problems we are currently solving include taking charge of data reliability, integrating new sources for raw data ingestion, and building sophisticated data models to power real-time dashboards and predictive analytics.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">In this role, you will be instrumental in building new datasets for high-impact use cases such as churn prediction and feature adoption, while owning the end-to-end reliability and scalability of our data pipelines. You will work closely with Product and GTM business teams, sitting at the heart of a larger data organization alongside Data Science, Analytics, and Applied Scientists to bridge the gap between raw data and AI-driven decision-making.&nbsp; &nbsp;&nbsp;</span></div>","descriptionBodyPlain":"About the role \nThe Data Engineering team at Aircall works on providing high-quality, reliable, and actionable data. As an AI-first data team, we are currently in a pivotal transition to build a robust semantic layer that will power our AI-first data platform, enabling analytics at speed and democratizing intelligent insights across the company. Some of the key problems we are currently solving include taking charge of data reliability, integrating new sources for raw data ingestion, and building sophisticated data models to power real-time dashboards and predictive analytics.\n \nIn this role, you will be instrumental in building new datasets for high-impact use cases such as churn prediction and feature adoption, while owning the end-to-end reliability and scalability of our data pipelines. You will work closely with Product and GTM business teams, sitting at the heart of a larger data organization alongside Data Science, Analytics, and Applied Scientists to bridge the gap between raw data and AI-driven decision-making.    \n","hostedUrl":"https://jobs.lever.co/aircall/d83dbd40-991d-46d9-b1cf-021d9091fe6c","applyUrl":"https://jobs.lever.co/aircall/d83dbd40-991d-46d9-b1cf-021d9091fe6c/apply"},{"additionalPlain":"Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.\n \nLet’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.\n \nWe’re creating a place where great people trust one another and thrive together.\n \nPeople flourish at Aircall and now is the time to be part of the team and the journey we’re on.\n \nWhy join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.</div>\n<div>&nbsp;</div>\n<div>Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.</div>\n<div>&nbsp;</div>\n<div>We’re creating a place where great people trust one another and thrive together.</div>\n<div>&nbsp;</div>\n<div>People flourish at Aircall and now is the time to be part of the team and the journey we’re on.</div>\n<div>&nbsp;</div>\n<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits<br>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, internet, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"San Francisco Office","team":"13008 - Data","allLocations":["San Francisco Office","New York Office","Seattle Office"]},"createdAt":1721412557993,"descriptionPlain":"Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.\n \nHow We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in\n\n\nAbout the team\nOur Data team is the backbone of Aircall’s decision-making process, driving product development and business growth with cutting-edge data products, tools, and actionable insights\n \nAbout the role\nAs a Data Scientist, you will provide invaluable insights to our product and business teams, working closely with our product and engineering leaders. You'll support impactful initiatives including pricing, packaging, multi-product strategies and self-service approaches. You will collaborate cross-functionally with Engineering, Sales, Finance, Marketing, and Customer Relations to translate data needs into powerful solutions. You'll also establish best practices in analytics and mentor team members, ensuring high standards in data governance and insight generation.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">How We Work at Aircall:&nbsp;</strong><span style=\"font-size: 16px;\">At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in</span></div><div><br></div><div><strong style=\"font-size: 16px;\">About the team</strong></div>\n<div><span style=\"font-size: 16px;\">Our Data team is the backbone of Aircall’s decision-making process, driving product development and business growth with cutting-edge data products, tools, and actionable insights</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the role</strong></div>\n<div><span style=\"font-size: 16px;\">As a Data Scientist, you will provide invaluable insights to our product and business teams, working closely with our product and engineering leaders. You'll support impactful initiatives including pricing, packaging, multi-product strategies and self-service approaches. You will collaborate cross-functionally with Engineering, Sales, Finance, Marketing, and Customer Relations to translate data needs into powerful solutions. You'll also establish best practices in analytics and mentor team members, ensuring high standards in data governance and insight generation.</span></div>","id":"38507587-36b3-41df-8519-0b44b869e1be","lists":[{"text":"Your mission @ Aircall:","content":"\n<li>Partner with product and business leaders to define the analytics roadmap and deliver key projects in customer acquisition, engagement, and retention</li>\n<li>Provide actionable insights and compelling narratives to influence major decisions at the C-level</li>\n<li>Build a culture of experimentation by designing and executing rigorous A/B tests to measure business impact&nbsp;</li>\n<li>Work closely with data engineers to continuously improve the data stack, governance practices, and analysis quality</li>\n"},{"text":"A little more about you:","content":"\n<li>2+ years of hands-on technical experience in a high growth environment</li>\n<li>Proficiency in SQL for deriving insights</li>\n<li>Proficiency in Python</li>\n<li>Data-driven, structured and solution oriented with extensive experience in building rigorous experiments</li>\n<li>Excellent interpersonal skills and the ability to explain complex data clearly to stakeholders at all levels</li>\n<li>You have an insatiable curiosity and are biased toward action</li>\n"}],"salaryDescription":"<div><span style=\"font-size: 15px;\">This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.</span></div>","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Data Scientist/Senior Data Scientist","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is the world&rsquo;s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">How We Work at Aircall:&nbsp;</strong><span style=\"font-size: 16px;\">At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in</span></div>","openingPlain":"Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.\n \nHow We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in\n","descriptionBody":"<div><strong style=\"font-size: 16px;\">About the team</strong></div>\n<div><span style=\"font-size: 16px;\">Our Data team is the backbone of Aircall&rsquo;s decision-making process, driving product development and business growth with cutting-edge data products, tools, and actionable insights</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 16px;\">About the role</strong></div>\n<div><span style=\"font-size: 16px;\">As a Data Scientist, you will provide invaluable insights to our product and business teams, working closely with our product and engineering leaders. You'll support impactful initiatives including pricing, packaging, multi-product strategies and self-service approaches. You will collaborate cross-functionally with Engineering, Sales, Finance, Marketing, and Customer Relations to translate data needs into powerful solutions. You'll also establish best practices in analytics and mentor team members, ensuring high standards in data governance and insight generation.</span></div>","descriptionBodyPlain":"About the team\nOur Data team is the backbone of Aircall’s decision-making process, driving product development and business growth with cutting-edge data products, tools, and actionable insights\n \nAbout the role\nAs a Data Scientist, you will provide invaluable insights to our product and business teams, working closely with our product and engineering leaders. You'll support impactful initiatives including pricing, packaging, multi-product strategies and self-service approaches. You will collaborate cross-functionally with Engineering, Sales, Finance, Marketing, and Customer Relations to translate data needs into powerful solutions. You'll also establish best practices in analytics and mentor team members, ensuring high standards in data governance and insight generation.\n","hostedUrl":"https://jobs.lever.co/aircall/38507587-36b3-41df-8519-0b44b869e1be","applyUrl":"https://jobs.lever.co/aircall/38507587-36b3-41df-8519-0b44b869e1be/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Berlin Office","team":"12004 - Success","allLocations":["Berlin Office"]},"createdAt":1778247013187,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role: The DACH AM team has shifted from a GRR-focused Customer Success model to a fully commercial Account Management model. The mandate is NRR: renewing, expanding, and growing a portfolio of SMB and Mid-Market accounts across Germany, Austria, and Switzerland. The team is 4 AMs today, scaling to 8 by end of Q2 2026. \nWe’re looking for a Director Account Management to lead this function — build the commercial motion, drive adoption of Aircall’s AI products (AI Voice Agent and AI Assist Pro) across the installed base, and develop a team that operates with the rigor this market demands. You will report to the Managing Director, DACH and operate as a peer within Aircall’s EMEA area leadership.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong>About the role: </strong>The DACH AM team has shifted from a GRR-focused Customer Success model to a fully commercial Account Management model. The mandate is NRR: renewing, expanding, and growing a portfolio of SMB and Mid-Market accounts across Germany, Austria, and Switzerland. The team is 4 AMs today, scaling to 8 by end of Q2 2026.&nbsp;<br>We’re looking for a Director Account Management to lead this function — build the commercial motion, drive adoption of Aircall’s AI products (AI Voice Agent and AI Assist Pro) across the installed base, and develop a team that operates with the rigor this market demands. You will report to the Managing Director, DACH and operate as a peer within Aircall’s EMEA area leadership.</div>","id":"946fe8c3-3db9-4b6f-bfac-45398726ec90","lists":[{"text":"What you’ll do","content":"\n<li>Own NRR for DACH: renewals, expansion, churn prevention, and upsell pipeline across the full book</li>\n<li>Lead, coach, and develop the existing AM team through the ongoing CSM-to-commercial transition</li>\n<li>Hire and onboard additional AMs within your first 90 days to complete the team, in parallel with running day-to-day operations</li>\n<li>Make AI Voice Agent and AI Assist Pro the primary expansion motion within the installed base — build your team’s ability to have commercial AI conversations and close against measurable ROI</li>\n<li>Set the standards: pipeline generation cadences, renewal hygiene, risk management, and coaching rhythms</li>\n<li>Show up in strategic accounts where senior presence accelerates the relationship or the deal</li>\n<li>Partner with the DACH Account Executive team on handovers and expansion opportunities surfaced during new business cycles</li>\n<li>Represent the DACH AM perspective in cross-functional forums and contribute to EMEA-wide best practices</li>\n"},{"text":"A little about you","content":"\n<li>Proven track record leading commercial Account Management or post-sale teams in B2B SaaS, with direct ownership of NRR, renewal rate, and expansion targets</li>\n<li>Experience running a team through a meaningful model transition — a new commercial incentive structure, a CSM-to-AM shift, or a significant scaling phase</li>\n<li>You’ve hired and developed individual contributors in a high-growth environment, not just inherited a team</li>\n<li>Strong operating discipline: you build pipeline views leadership can rely on and hold your team to the same standard</li>\n<li>Comfortable at the intersection of people leadership and personal customer engagement — you coach your team and you show up in the room when it counts</li>\n<li>Fluent in German and English — this is a hard requirement<br><br></li>\n"},{"text":"Nice to have","content":"\n<li>Experience positioning AI-powered SaaS products, particularly voice automation or conversation intelligence</li>\n<li>Familiarity with the DACH SMB and Mid-Market segment and its specific buying dynamics</li>\n<li>Prior exposure to a post-sale function transitioning from a GRR to an NRR model</li>\n<li>Experience in a multi-area EMEA structure with regional accountability<br><br><br><br></li>\n"}],"text":"Director - Account Management DACH","country":"DE","workplaceType":"onsite","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong>About the role: </strong>The DACH AM team has shifted from a GRR-focused Customer Success model to a fully commercial Account Management model. The mandate is NRR: renewing, expanding, and growing a portfolio of SMB and Mid-Market accounts across Germany, Austria, and Switzerland. The team is 4 AMs today, scaling to 8 by end of Q2 2026.&nbsp;<br>We&rsquo;re looking for a Director Account Management to lead this function &mdash; build the commercial motion, drive adoption of Aircall&rsquo;s AI products (AI Voice Agent and AI Assist Pro) across the installed base, and develop a team that operates with the rigor this market demands. You will report to the Managing Director, DACH and operate as a peer within Aircall&rsquo;s EMEA area leadership.</div>","descriptionBodyPlain":"About the role: The DACH AM team has shifted from a GRR-focused Customer Success model to a fully commercial Account Management model. The mandate is NRR: renewing, expanding, and growing a portfolio of SMB and Mid-Market accounts across Germany, Austria, and Switzerland. The team is 4 AMs today, scaling to 8 by end of Q2 2026. \nWe’re looking for a Director Account Management to lead this function — build the commercial motion, drive adoption of Aircall’s AI products (AI Voice Agent and AI Assist Pro) across the installed base, and develop a team that operates with the rigor this market demands. You will report to the Managing Director, DACH and operate as a peer within Aircall’s EMEA area leadership.\n","hostedUrl":"https://jobs.lever.co/aircall/946fe8c3-3db9-4b6f-bfac-45398726ec90","applyUrl":"https://jobs.lever.co/aircall/946fe8c3-3db9-4b6f-bfac-45398726ec90/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, internet, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Seattle Office","team":"12010 - Solution Engineering","allLocations":["Seattle Office"]},"createdAt":1766012173935,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The Director, Forward Deployed Engineering &amp; AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of </span><strong style=\"font-size: 16px;\">Aircall’s AI Communication Agent</strong><span style=\"font-size: 16px;\">. </span></div>\n<div><span style=\"font-size: 16px;\">This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Operating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.</span></div>","id":"13df67eb-2f59-4819-9266-ee35be751769","lists":[{"text":"Key Responsibilities:","content":"\n<li>Lead, coach, and grow the Forward Deployed Engineering team from <strong>3 FDEs today to 7–8 by H1 ‘26</strong>, setting clear standards for technical excellence, execution rigor, and customer impact.</li>\n<li>Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.</li>\n<li>Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.</li>\n<li>Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).</li>\n<li>Maintain deep technical credibility by staying close to the product and real-world use cases — comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.</li>\n<li>Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.</li>\n<li>Build and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.</li>\n<li>Lead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.</li>\n<li>Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.</li>\n<li>Drive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.</li>\n\n<div>&nbsp;</div>"},{"text":"Qualifications:","content":"\n<li><strong>7+ years of experience</strong> in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.</li>\n<li>Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)</li>\n<li>Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).</li>\n<li>Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.</li>\n<li>Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.</li>\n<li>Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.</li>\n<li>Excellent communication and stakeholder management skills, translating between technical and business audiences.</li>\n<li>Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.</li>\n<li>Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.</li>\n\n<div>&nbsp;</div>"},{"text":"What Success Looks Like","content":"\n<li>Agents are consistently deployed with high quality and clear business impact across customers.</li>\n<li>The FDE team scales effectively with shared standards, reusable frameworks, and predictable execution.</li>\n<li>Go-to-market execution for Agents is disciplined, data-driven, and improving quarter over quarter.</li>\n<li>Cross-functional teams operate with strong alignment around AI Agents' priorities, launches, and roadmap decisions.</li>\n<li>Field learnings continuously inform product evolution and GTM strategy, strengthening Aircall’s leadership in applied AI.</li>\n"}],"salaryRange":{"min":160000,"max":200000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 15px;\">This base range is not including an annual bonus (70/30 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.</span></div>\n<div>&nbsp;</div>","salaryDescriptionPlain":"This base range is not including an annual bonus (70/30 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n \n","text":"Director, Forward Deployed Engineering & AI GTM Lead","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The Director, Forward Deployed Engineering &amp; AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of </span><strong style=\"font-size: 16px;\">Aircall&rsquo;s AI Communication Agent</strong><span style=\"font-size: 16px;\">. </span></div>\n<div><span style=\"font-size: 16px;\">This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Operating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.</span></div>","descriptionBodyPlain":"About the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","hostedUrl":"https://jobs.lever.co/aircall/13df67eb-2f59-4819-9266-ee35be751769","applyUrl":"https://jobs.lever.co/aircall/13df67eb-2f59-4819-9266-ee35be751769/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"San Francisco Office","team":"12010 - Solution Engineering","allLocations":["San Francisco Office"]},"createdAt":1772697948748,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The Director, Forward Deployed Engineering &amp; AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of </span><strong style=\"font-size: 16px;\">Aircall’s AI Communication Agent</strong><span style=\"font-size: 16px;\">. </span></div>\n<div><span style=\"font-size: 16px;\">This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Operating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.</span></div>","id":"1ee12092-9b19-46db-a4a4-c2bc4902396c","lists":[{"text":"Key Responsibilities:","content":"\n<li>Lead, coach, and grow the Forward Deployed Engineering team from <strong>3 FDEs today to 7–8 by H1 ‘26</strong>, setting clear standards for technical excellence, execution rigor, and customer impact.</li>\n<li>Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.</li>\n<li>Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.</li>\n<li>Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).</li>\n<li>Maintain deep technical credibility by staying close to the product and real-world use cases — comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.</li>\n<li>Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.</li>\n<li>Build and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.</li>\n<li>Lead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.</li>\n<li>Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.</li>\n<li>Drive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.</li>\n\n<div>&nbsp;</div>"},{"text":"Qualifications:","content":"\n<li><strong>7+ years of experience</strong> in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.</li>\n<li>Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)</li>\n<li>Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).</li>\n<li>Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.</li>\n<li>Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.</li>\n<li>Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.</li>\n<li>Excellent communication and stakeholder management skills, translating between technical and business audiences.</li>\n<li>Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.</li>\n<li>Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.</li>\n\n<div>&nbsp;</div>"},{"text":"What Success Looks Like","content":"\n<li>Agents are consistently deployed with high quality and clear business impact across customers.</li>\n<li>The FDE team scales effectively with shared standards, reusable frameworks, and predictable execution.</li>\n<li>Go-to-market execution for Agents is disciplined, data-driven, and improving quarter over quarter.</li>\n<li>Cross-functional teams operate with strong alignment around AI Agents' priorities, launches, and roadmap decisions.</li>\n<li>Field learnings continuously inform product evolution and GTM strategy, strengthening Aircall’s leadership in applied AI.</li>\n"}],"salaryRange":{"min":160000,"max":200000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 15px;\">This base range is not including an annual bonus (70/30 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.</span></div>\n<div>&nbsp;</div>","salaryDescriptionPlain":"This base range is not including an annual bonus (70/30 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n \n","text":"Director, Forward Deployed Engineering & AI GTM Lead","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The Director, Forward Deployed Engineering &amp; AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of </span><strong style=\"font-size: 16px;\">Aircall&rsquo;s AI Communication Agent</strong><span style=\"font-size: 16px;\">. </span></div>\n<div><span style=\"font-size: 16px;\">This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Operating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.</span></div>","descriptionBodyPlain":"About the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","hostedUrl":"https://jobs.lever.co/aircall/1ee12092-9b19-46db-a4a4-c2bc4902396c","applyUrl":"https://jobs.lever.co/aircall/1ee12092-9b19-46db-a4a4-c2bc4902396c/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><strong>Why join us?</strong></div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our <a href=\"https://aircall.io/candidate-privacy-notice/\" class=\"postings-link\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"New York Office","team":"12010 - Solution Engineering","allLocations":["New York Office"]},"createdAt":1772697994346,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The Director, Forward Deployed Engineering &amp; AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of </span><strong style=\"font-size: 16px;\">Aircall’s AI Communication Agent</strong><span style=\"font-size: 16px;\">. </span></div>\n<div><span style=\"font-size: 16px;\">This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Operating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.</span></div>","id":"af40e77c-554a-436b-b6cb-bf1eca20c9d7","lists":[{"text":"Key Responsibilities:","content":"\n<li>Lead, coach, and grow the Forward Deployed Engineering team from <strong>3 FDEs today to 7–8 by H1 ‘26</strong>, setting clear standards for technical excellence, execution rigor, and customer impact.</li>\n<li>Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.</li>\n<li>Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.</li>\n<li>Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).</li>\n<li>Maintain deep technical credibility by staying close to the product and real-world use cases — comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.</li>\n<li>Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.</li>\n<li>Build and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.</li>\n<li>Lead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.</li>\n<li>Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.</li>\n<li>Drive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.</li>\n\n<div>&nbsp;</div>"},{"text":"Qualifications:","content":"\n<li><strong>7+ years of experience</strong> in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.</li>\n<li>Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)</li>\n<li>Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).</li>\n<li>Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.</li>\n<li>Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.</li>\n<li>Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.</li>\n<li>Excellent communication and stakeholder management skills, translating between technical and business audiences.</li>\n<li>Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.</li>\n<li>Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.</li>\n\n<div>&nbsp;</div>"},{"text":"What Success Looks Like","content":"\n<li>Agents are consistently deployed with high quality and clear business impact across customers.</li>\n<li>The FDE team scales effectively with shared standards, reusable frameworks, and predictable execution.</li>\n<li>Go-to-market execution for Agents is disciplined, data-driven, and improving quarter over quarter.</li>\n<li>Cross-functional teams operate with strong alignment around AI Agents' priorities, launches, and roadmap decisions.</li>\n<li>Field learnings continuously inform product evolution and GTM strategy, strengthening Aircall’s leadership in applied AI.</li>\n"}],"salaryRange":{"min":160000,"max":200000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 15px;\">This base range is not including an annual bonus (70/30 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.</span></div>\n<div>&nbsp;</div>","salaryDescriptionPlain":"This base range is not including an annual bonus (70/30 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n \n","text":"Director, Forward Deployed Engineering & AI GTM Lead","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 16px;\">About the Role:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">The Director, Forward Deployed Engineering &amp; AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of </span><strong style=\"font-size: 16px;\">Aircall&rsquo;s AI Communication Agent</strong><span style=\"font-size: 16px;\">. </span></div>\n<div><span style=\"font-size: 16px;\">This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Operating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.</span></div>","descriptionBodyPlain":"About the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","hostedUrl":"https://jobs.lever.co/aircall/af40e77c-554a-436b-b6cb-bf1eca20c9d7","applyUrl":"https://jobs.lever.co/aircall/af40e77c-554a-436b-b6cb-bf1eca20c9d7/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, internet, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Seattle Office","team":"13013 - Security","allLocations":["Seattle Office"]},"createdAt":1777594681047,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for a seasoned Engineering Manager to lead Aircall's Security Engineering organisation. This is a high-impact leadership role spanning four pillars: Product Security, Infrastructure Security, Detection & Response, and Governance, Risk & Compliance (GRC). You will grow an established team of security engineers, set the technical direction, and partner closely with Engineering, Product, Legal, IT and Finance to embed security deeply across the company. You’ll scale the team through high impact AI engineering across all 4 pillars.\nYou will be both a skilled people manager and a credible technical leader — someone who can roll up their sleeves when needed but who ultimately scales their impact through their team. You bring empathy, clear communication, and a bias for pragmatic security outcomes over security theatre.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p>We are looking for a seasoned Engineering Manager to lead Aircall's Security Engineering organisation. This is a high-impact leadership role spanning four pillars: Product Security, Infrastructure Security, Detection &amp; Response, and Governance, Risk &amp; Compliance (GRC). You will grow an established team of security engineers, set the technical direction, and partner closely with Engineering, Product, Legal, IT and Finance to embed security deeply across the company. You’ll scale the team through high impact AI engineering across all 4 pillars.</p>\n<p>You will be both a skilled people manager and a credible technical leader — someone who can roll up their sleeves when needed but who ultimately scales their impact through their team. You bring empathy, clear communication, and a bias for pragmatic security outcomes over security theatre.</p>\n</div>","id":"fbd5f558-f0db-4c5d-af43-ec3016f66fd5","lists":[{"text":"Scope of Responsibility","content":"<div><strong>Product Security</strong></div>\n\n<li>Own the Secure Software Development Lifecycle (SSDLC) from threat modelling through to production deployment.<br>Secure Agentic development practices by automating threat modeling, code reviews, internal pentesting and vulnerability remediation by building in-house security AI agents.</li>\n<li>Partner with engineering to embed security reviews, static analysis (SAST), dependency scanning (SCA), and secrets detection into CI/CD pipelines.</li>\n<li>Lead the Aircall Bug Bounty and Vulnerability Disclosure Program (VDP), triaging and remediating reports with engineering teams.</li>\n<li>Drive regular penetration testing cycles for web, mobile, and API surfaces; oversee remediation tracking.</li>\n<li>Champion a developer-centric security culture through security champions, training, and tooling that makes the secure path the easy path.</li>\n\n<p><strong>Infrastructure Security</strong></p>\n\n<li>Define and maintain the security architecture of Aircall's cloud infrastructure (AWS), with a strong emphasis on zero-trust, least privilege, and defence in depth.</li>\n<li>Own, maintain and expand security observability through CSPM, CNAPP and CWPP tools like Wiz.</li>\n<li>Enable agentic auto-remediations for security vulnerabilities.</li>\n<li>Own network segmentation, secrets management, certificate lifecycle, identity &amp; access management (IAM), and workload isolation, and secure hosting of internal AI applications</li>\n<li>Lead infrastructure hardening programs: CIS benchmarks, container security, Kubernetes policy enforcement (OPA), and immutable infrastructure practices.</li>\n<li>Manage the security posture of third-party SaaS tools and vendor risk assessments.</li>\n<li>Collaborate with Infrastructure engineering and Product Engineering on shared security responsibilities and runbooks.</li>\n\n<p><strong>Detection &amp; Response</strong></p>\n\n<li>Build and mature Aircall's threat detection capability — SIEM tuning, alert triage playbooks, and investigation workflows.<br>Own incident response: develop and test the IR plan, lead tabletop exercises, and act as incident commander for significant security events.</li>\n<li>Drive threat intelligence and threat hunting programs to stay ahead of adversaries targeting the cloud communications sector.</li>\n<li>Establish and track key security metrics: MTTD, MTTR, alert-to-incident conversion rates, and coverage gaps.</li>\n<li>Ensure 24×7 detection coverage through tooling, automation, and on-call rotations, balancing reliability and engineer wellbeing.</li>\n\n<div><strong>Governance, Risk &amp; Compliance (GRC / Information Security)</strong></div>\n\n<li>Own and continuously improve Aircall's information security management program, aligned to SOC 2 Type II, and applicable data-protection regulations (GDPR, CCPA).</li>\n<li>Lead audit preparation and evidence collection for external certifications and customer security questionnaires.</li>\n<li>Maintain the corporate risk register for information security, presenting findings and remediation plans to senior leadership and the board as required.</li>\n<li>Define and enforce security policies, standards, and exception processes across the organisation.</li>\n<li>Act as the primary security liaison for enterprise customers, prospects, and partners conducting security due diligence.</li>\n\n<p><strong>People Leadership</strong></p>\n\n<li>Lead, mentor, and grow a multi-disciplinary security team of 6–10 engineers across the four pillars.</li>\n<li>Run structured 1:1s, career-development conversations, and quarterly goal-setting aligned to company OKRs.</li>\n<li>Hire and onboard exceptional security talent; contribute to employer-branding initiatives in the security community.</li>\n<li>Create an environment where engineers feel psychologically safe to raise concerns, experiment, and learn from failures.</li>\n<li>Balance hands-on technical involvement with delegation — staying close enough to the work to be credible, but trusting the team to execute.</li>\n<li>Partner cross-functionally with Engineering leadership, Legal, People Ops, and Finance to align security initiatives with business priorities.</li>\n"},{"text":"What We're Looking For","content":"\n<li>7+ years of professional experience in security engineering.</li>\n<li>3+ years in an engineering management or technical lead role with direct reports.</li>\n<li>Proven track record of building and scaling security teams in a cloud-native, SaaS environment.</li>\n<li>Deep technical fluency across at least two of the four pillars (Product Security, Infrastructure Security, D&amp;R, GRC).</li>\n<li>Hands-on experience with major cloud platforms (AWS strongly preferred, GCP or Azure a plus) and infrastructure-as-code (Terraform, CDK, or equivalent).</li>\n<li>Experience owning or contributing to SOC 2 Type II, ISO 27001, or equivalent compliance programmes.</li>\n<li>Demonstrated ability to communicate security risk clearly to non-technical executives and board members.</li>\n<li>Experience running security incident response — from detection through containment, eradication, and post-mortem.</li>\n"},{"text":"Preferred / Nice to Have","content":"\n<li>Background in a high-growth B2B SaaS or cloud-communications company.</li>\n<li>Familiarity with VoIP, real-time communications, or telephony security considerations.</li>\n<li>Experience embedding Agentic AI practices into security engineering workflows and securing internal AI tooling and implementation.</li>\n<li>Relevant certifications: CISSP, CISM, AWS Security Specialty, GIAC (GWAPT, GCIA, GCIH), or equivalent.</li>\n<li>Experience running a Bug Bounty programme (HackerOne, Bugcrowd, or similar).</li>\n<li>Contributions to the open-source security community, conference speaking, or published research.</li>\n<li>Familiarity with DORA metrics and the relationship between deployment frequency and security posture.</li>\n"}],"salaryRange":{"min":200000,"max":260000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.</div>","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Engineering Manager - Security Engineering","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p>We are looking for a seasoned Engineering Manager to lead Aircall's Security Engineering organisation. This is a high-impact leadership role spanning four pillars: Product Security, Infrastructure Security, Detection &amp; Response, and Governance, Risk &amp; Compliance (GRC). You will grow an established team of security engineers, set the technical direction, and partner closely with Engineering, Product, Legal, IT and Finance to embed security deeply across the company. You&rsquo;ll scale the team through high impact AI engineering across all 4 pillars.</p>\n<p>You will be both a skilled people manager and a credible technical leader &mdash; someone who can roll up their sleeves when needed but who ultimately scales their impact through their team. You bring empathy, clear communication, and a bias for pragmatic security outcomes over security theatre.</p>\n</div>","descriptionBodyPlain":"We are looking for a seasoned Engineering Manager to lead Aircall's Security Engineering organisation. This is a high-impact leadership role spanning four pillars: Product Security, Infrastructure Security, Detection & Response, and Governance, Risk & Compliance (GRC). You will grow an established team of security engineers, set the technical direction, and partner closely with Engineering, Product, Legal, IT and Finance to embed security deeply across the company. You’ll scale the team through high impact AI engineering across all 4 pillars.\nYou will be both a skilled people manager and a credible technical leader — someone who can roll up their sleeves when needed but who ultimately scales their impact through their team. You bring empathy, clear communication, and a bias for pragmatic security outcomes over security theatre.\n","hostedUrl":"https://jobs.lever.co/aircall/fbd5f558-f0db-4c5d-af43-ec3016f66fd5","applyUrl":"https://jobs.lever.co/aircall/fbd5f558-f0db-4c5d-af43-ec3016f66fd5/apply"},{"additionalPlain":"Why This Role is Unique\n \nThis is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.\n \nIf you’re motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.\n\n\nWhy join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><strong>Why This Role is Unique</strong></div>\n<div>&nbsp;</div>\n<div>This is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.</div>\n<div>&nbsp;</div>\n<div>If you’re motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.</div><div><br></div><div><strong>Why join us?</strong></div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our <a href=\"https://aircall.io/candidate-privacy-notice/\" class=\"postings-link\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"New York Office","team":"12010 - Solution Engineering","allLocations":["New York Office"]},"createdAt":1764175714516,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \nAbout the Role\n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 18px;\">About the Team</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">Aircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of </span><strong style=\"font-size: 18px;\">technical consulting</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">project leadership</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">AI adoption strategy</strong><span style=\"font-size: 18px;\">. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">As a Forward-Deployed Engineer, you’ll own the </span><strong style=\"font-size: 18px;\">end-to-end delivery</strong><span style=\"font-size: 18px;\"> of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving </span><strong style=\"font-size: 18px;\">team upskilling</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">building reusable frameworks</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">leading cross-functional initiatives</strong><span style=\"font-size: 18px;\"> that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note, this is not a software engineering role.&nbsp;This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership </span></div>","id":"4965256f-b814-46a5-b6f6-e83bec714120","lists":[{"text":"What you'll do:","content":"\n<li><strong>Lead customer discovery and design sessions</strong> to map business processes, identify automation opportunities, and define solution architecture.</li>\n<li><strong>Design, build, and deploy integrations</strong> using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.</li>\n<li><strong>Collaborate with Engineering</strong> to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.</li>\n<li><strong>Configure and optimize the AI Agent</strong> — defining intents, prompts, actions, guardrails, and performance metrics.</li>\n<li><strong>Manage complex, cross-functional deployments</strong> — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.</li>\n<li><strong>Create scalable models and reusable frameworks</strong> (templates, playbooks, reference architectures) that make future projects faster and more consistent.</li>\n<li><strong>Champion continuous learning and enablement</strong> — train peers, run internal workshops, and document best practices to raise the technical bar across the team.</li>\n<li><strong>Run global, targeted outbound campaigns</strong> within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.</li>\n<li><strong>Collaborate with GTM leadership</strong> to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.</li>\n<li><strong>Own regional top-line targets</strong> for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.</li>\n<li><strong>Act as an internal product owner</strong> within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.</li>\n<li><strong>Collaborate with Product and PMM</strong> to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.</li>\n<li><strong>Drive internal and external product education</strong>, including enablement for System Integrators (SIs) and channel partners.</li>\n<li><strong>Maintain deep awareness of AI and CX industry trends</strong>, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.</li>\n"},{"text":"What you'll bring:","content":"\n<li><strong>2–8 years or more</strong> in technical consulting, solutions engineering, or integration-focused project management.</li>\n<li>Strong command of <strong>APIs, webhooks, and data structures (JSON, REST, GraphQL)</strong> — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.</li>\n<li>Hands-on experience with <strong>low-code orchestration tools</strong> (Zapier, Make, n8n, Workato) and <strong>CRM automation</strong> (HubSpot, Salesforce).</li>\n<li>Practical understanding of <strong>AI workflow configuration</strong>, including prompt engineering, evaluation, and monitoring.</li>\n<li>Proven ability to <strong>lead cross-functional projects</strong>, working with Engineering, Product, and Customer Success to deliver scalable outcomes.</li>\n<li>Excellent communication and stakeholder management skills, translating between technical and business audiences.</li>\n<li>A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Nice-to-haves:</strong></li>\n<li>Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).</li>\n<li>Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake).</li>\n<li>Exposure to scripting (JavaScript/Python) for light customization and debugging.</li>\n"},{"text":"What Success Looks Like: ","content":"\n<li>Consistent delivery of <strong>high-quality, scalable AI Agent deployments</strong> with clear business outcomes.</li>\n<li>Shortened <strong>time-to-first-value</strong> and increased automation adoption across SMB customers.</li>\n<li>Reusable frameworks, models, and templates actively used by peers and partners.</li>\n<li>Strong collaboration with Engineering and Product to enhance platform capabilities.</li>\n<li>Demonstrated leadership in <strong>team enablement and upskilling</strong>, with measurable impact on technical excellence.</li>\n<li>Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions</li>\n"}],"salaryRange":{"min":90000,"max":120000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 15px;\">This base range is not including a quarterly bonus (30 percent) and other benefits.&nbsp;<br>The maximum OTE for this role is 170K, including a 50K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.</span></div>","salaryDescriptionPlain":"This base range is not including a quarterly bonus (30 percent) and other benefits. \nThe maximum OTE for this role is 170K, including a 50K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.\n","text":"Forward Deployed Engineer - AI Solutions Engineering","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 18px;\">About the Team</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">Aircall&rsquo;s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production &mdash; delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of </span><strong style=\"font-size: 18px;\">technical consulting</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">project leadership</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">AI adoption strategy</strong><span style=\"font-size: 18px;\">. You don&rsquo;t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">As a Forward-Deployed Engineer, you&rsquo;ll own the </span><strong style=\"font-size: 18px;\">end-to-end delivery</strong><span style=\"font-size: 18px;\"> of technically sound, low-code AI solutions for Aircall customers. You&rsquo;ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You&rsquo;ll also play a key role in driving </span><strong style=\"font-size: 18px;\">team upskilling</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">building reusable frameworks</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">leading cross-functional initiatives</strong><span style=\"font-size: 18px;\"> that improve how Aircall deploys AI at scale. This is a hands-on role where you&rsquo;ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall&rsquo;s platform and accelerate adoption.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note, this is not a software engineering role.&nbsp;This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership </span></div>","descriptionBodyPlain":"About the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \nAbout the Role\n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","hostedUrl":"https://jobs.lever.co/aircall/4965256f-b814-46a5-b6f6-e83bec714120","applyUrl":"https://jobs.lever.co/aircall/4965256f-b814-46a5-b6f6-e83bec714120/apply"},{"additionalPlain":"Why This Role is Unique\n \nThis is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.\n \nIf you’re motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.\n\n\nWhy join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><strong>Why This Role is Unique</strong></div>\n<div>&nbsp;</div>\n<div>This is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.</div>\n<div>&nbsp;</div>\n<div>If you’re motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.</div><div><br></div><div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, internet, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Seattle Office","team":"12010 - Solution Engineering","allLocations":["Seattle Office"]},"createdAt":1771946289059,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \nAbout the Role\n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 18px;\">About the Team</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">Aircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of </span><strong style=\"font-size: 18px;\">technical consulting</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">project leadership</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">AI adoption strategy</strong><span style=\"font-size: 18px;\">. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">As a Forward-Deployed Engineer, you’ll own the </span><strong style=\"font-size: 18px;\">end-to-end delivery</strong><span style=\"font-size: 18px;\"> of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving </span><strong style=\"font-size: 18px;\">team upskilling</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">building reusable frameworks</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">leading cross-functional initiatives</strong><span style=\"font-size: 18px;\"> that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note, this is not a software engineering role.&nbsp;This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership </span></div>","id":"70f40231-0f65-4620-89d6-bbd49fc6fb45","lists":[{"text":"What you'll do:","content":"\n<li><strong>Lead customer discovery and design sessions</strong> to map business processes, identify automation opportunities, and define solution architecture.</li>\n<li><strong>Design, build, and deploy integrations</strong> using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.</li>\n<li><strong>Collaborate with Engineering</strong> to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.</li>\n<li><strong>Configure and optimize the AI Agent</strong> — defining intents, prompts, actions, guardrails, and performance metrics.</li>\n<li><strong>Manage complex, cross-functional deployments</strong> — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.</li>\n<li><strong>Create scalable models and reusable frameworks</strong> (templates, playbooks, reference architectures) that make future projects faster and more consistent.</li>\n<li><strong>Champion continuous learning and enablement</strong> — train peers, run internal workshops, and document best practices to raise the technical bar across the team.</li>\n<li><strong>Run global, targeted outbound campaigns</strong> within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.</li>\n<li><strong>Collaborate with GTM leadership</strong> to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.</li>\n<li><strong>Own regional top-line targets</strong> for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.</li>\n<li><strong>Act as an internal product owner</strong> within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.</li>\n<li><strong>Collaborate with Product and PMM</strong> to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.</li>\n<li><strong>Drive internal and external product education</strong>, including enablement for System Integrators (SIs) and channel partners.</li>\n<li><strong>Maintain deep awareness of AI and CX industry trends</strong>, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.</li>\n"},{"text":"What you'll bring:","content":"\n<li><strong>2–8 years or more</strong> in technical consulting, solutions engineering, or integration-focused project management.</li>\n<li>Strong command of <strong>APIs, webhooks, and data structures (JSON, REST, GraphQL)</strong> — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.</li>\n<li>Hands-on experience with <strong>low-code orchestration tools</strong> (Zapier, Make, n8n, Workato) and <strong>CRM automation</strong> (HubSpot, Salesforce).</li>\n<li>Practical understanding of <strong>AI workflow configuration</strong>, including prompt engineering, evaluation, and monitoring.</li>\n<li>Proven ability to <strong>lead cross-functional projects</strong>, working with Engineering, Product, and Customer Success to deliver scalable outcomes.</li>\n<li>Excellent communication and stakeholder management skills, translating between technical and business audiences.</li>\n<li>A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Nice-to-haves:</strong></li>\n<li>Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).</li>\n<li>Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake).</li>\n<li>Exposure to scripting (JavaScript/Python) for light customization and debugging.</li>\n"},{"text":"What Success Looks Like: ","content":"\n<li>Consistent delivery of <strong>high-quality, scalable AI Agent deployments</strong> with clear business outcomes.</li>\n<li>Shortened <strong>time-to-first-value</strong> and increased automation adoption across SMB customers.</li>\n<li>Reusable frameworks, models, and templates actively used by peers and partners.</li>\n<li>Strong collaboration with Engineering and Product to enhance platform capabilities.</li>\n<li>Demonstrated leadership in <strong>team enablement and upskilling</strong>, with measurable impact on technical excellence.</li>\n<li>Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions</li>\n"}],"salaryRange":{"min":84000,"currency":"USD","interval":"per-year-salary","max":96000},"salaryDescription":"<div><span style=\"font-size: 15px;\">This base range is not including a quarterly bonus, equity, and other benefits. The maximum OTE for this role is 160K, including a 64K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.</span></div>","salaryDescriptionPlain":"This base range is not including a quarterly bonus, equity, and other benefits. The maximum OTE for this role is 160K, including a 64K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.\n","text":"Forward Deployed Engineer - AI Solutions Engineering","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 18px;\">About the Team</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">Aircall&rsquo;s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production &mdash; delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of </span><strong style=\"font-size: 18px;\">technical consulting</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">project leadership</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">AI adoption strategy</strong><span style=\"font-size: 18px;\">. You don&rsquo;t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.</span></div>\n<div>&nbsp;</div>\n<div><strong style=\"font-size: 18px;\">About the Role</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">As a Forward-Deployed Engineer, you&rsquo;ll own the </span><strong style=\"font-size: 18px;\">end-to-end delivery</strong><span style=\"font-size: 18px;\"> of technically sound, low-code AI solutions for Aircall customers. You&rsquo;ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You&rsquo;ll also play a key role in driving </span><strong style=\"font-size: 18px;\">team upskilling</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">building reusable frameworks</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">leading cross-functional initiatives</strong><span style=\"font-size: 18px;\"> that improve how Aircall deploys AI at scale. This is a hands-on role where you&rsquo;ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall&rsquo;s platform and accelerate adoption.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note, this is not a software engineering role.&nbsp;This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership </span></div>","descriptionBodyPlain":"About the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \nAbout the Role\n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","hostedUrl":"https://jobs.lever.co/aircall/70f40231-0f65-4620-89d6-bbd49fc6fb45","applyUrl":"https://jobs.lever.co/aircall/70f40231-0f65-4620-89d6-bbd49fc6fb45/apply"},{"additionalPlain":"Why This Role is Unique\n \nThis is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.\n \nIf you’re motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.\n\n\nWhy join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><strong>Why This Role is Unique</strong></div>\n<div>&nbsp;</div>\n<div>This is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.</div>\n<div>&nbsp;</div>\n<div>If you’re motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.</div><div><br></div><div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Berlin Office","team":"12010 - Solution Engineering","allLocations":["Berlin Office"]},"createdAt":1779966925296,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 18px;\">About the Team</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">Aircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of </span><strong style=\"font-size: 18px;\">technical consulting</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">project leadership</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">AI adoption strategy</strong><span style=\"font-size: 18px;\">. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">As a</span><strong style=\"font-size: 18px;\"> Forward-Deployed Engineer,</strong><span style=\"font-size: 18px;\"> you’ll own the </span><strong style=\"font-size: 18px;\">end-to-end delivery</strong><span style=\"font-size: 18px;\"> of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving </span><strong style=\"font-size: 18px;\">team upskilling</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">building reusable frameworks</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">leading cross-functional initiatives</strong><span style=\"font-size: 18px;\"> that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note, this is not a software engineering role.&nbsp;This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership </span></div>","id":"338585b9-15ec-4e07-915f-3085bfa256dd","lists":[{"text":"Key Responsibilities","content":"\n<li><strong>Lead customer discovery and design sessions</strong> to map business processes, identify automation opportunities, and define solution architecture.</li>\n<li><strong>Design, build, and deploy integrations</strong> using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.</li>\n<li><strong>Collaborate with Engineering</strong> to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.</li>\n<li><strong>Configure and optimize the AI Agent</strong> — defining intents, prompts, actions, guardrails, and performance metrics.</li>\n<li><strong>Manage complex, cross-functional deployments</strong> — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.</li>\n<li><strong>Create scalable models and reusable frameworks</strong> (templates, playbooks, reference architectures) that make future projects faster and more consistent.</li>\n<li><strong>Champion continuous learning and enablement</strong> — train peers, run internal workshops, and document best practices to raise the technical bar across the team.</li>\n<li><strong>Run global, targeted outbound campaigns</strong> within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.</li>\n<li><strong>Collaborate with GTM leadership</strong> to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.</li>\n<li><strong>Own regional top-line targets</strong> for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.</li>\n<li><strong>Act as an internal product owner</strong> within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.</li>\n<li><strong>Collaborate with Product and PMM</strong> to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.</li>\n<li><strong>Drive internal and external product education</strong>, including enablement for System Integrators (SIs) and channel partners.</li>\n<li><strong>Maintain deep awareness of AI and CX industry trends</strong>, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.</li>\n"},{"text":"Qualifications","content":"\n<li><strong>5–8 years</strong> in technical consulting, solutions engineering, or integration-focused project management.</li>\n<li>Strong command of <strong>APIs, webhooks, and data structures (JSON, REST, GraphQL)</strong> — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.</li>\n<li>Hands-on experience with <strong>low-code orchestration tools</strong> (Zapier, Make, n8n, Workato) and <strong>CRM automation</strong> (HubSpot, Salesforce).</li>\n<li>Practical understanding of <strong>AI workflow configuration</strong>, including prompt engineering, evaluation, and monitoring.</li>\n<li>Proven ability to <strong>lead cross-functional projects</strong>, working with Engineering, Product, and Customer Success to deliver scalable outcomes.</li>\n<li>Excellent communication and stakeholder management skills, translating between technical and business audiences.</li>\n<li>A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Nice-to-haves:</strong></li>\n<li>Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).</li>\n<li>Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake).</li>\n<li>Exposure to scripting (JavaScript/Python) for light customization and debugging.</li>\n"},{"text":"What Success Looks Like: ","content":"\n<li>Consistent delivery of <strong>high-quality, scalable AI Agent deployments</strong> with clear business outcomes.</li>\n<li>Shortened <strong>time-to-first-value</strong> and increased automation adoption across SMB customers.</li>\n<li>Reusable frameworks, models, and templates actively used by peers and partners.</li>\n<li>Strong collaboration with Engineering and Product to enhance platform capabilities.</li>\n<li>Demonstrated leadership in <strong>team enablement and upskilling</strong>, with measurable impact on technical excellence.</li>\n<li>Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions</li>\n"}],"text":"Forward Deployed Engineer - AI Solutions Engineering - DACH","country":"DE","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 18px;\">About the Team</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">Aircall&rsquo;s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production &mdash; delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of </span><strong style=\"font-size: 18px;\">technical consulting</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">project leadership</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">AI adoption strategy</strong><span style=\"font-size: 18px;\">. You don&rsquo;t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 18px;\">As a</span><strong style=\"font-size: 18px;\"> Forward-Deployed Engineer,</strong><span style=\"font-size: 18px;\"> you&rsquo;ll own the </span><strong style=\"font-size: 18px;\">end-to-end delivery</strong><span style=\"font-size: 18px;\"> of technically sound, low-code AI solutions for Aircall customers. You&rsquo;ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You&rsquo;ll also play a key role in driving </span><strong style=\"font-size: 18px;\">team upskilling</strong><span style=\"font-size: 18px;\">, </span><strong style=\"font-size: 18px;\">building reusable frameworks</strong><span style=\"font-size: 18px;\">, and </span><strong style=\"font-size: 18px;\">leading cross-functional initiatives</strong><span style=\"font-size: 18px;\"> that improve how Aircall deploys AI at scale. This is a hands-on role where you&rsquo;ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall&rsquo;s platform and accelerate adoption.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Please note, this is not a software engineering role.&nbsp;This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership </span></div>","descriptionBodyPlain":"About the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","hostedUrl":"https://jobs.lever.co/aircall/338585b9-15ec-4e07-915f-3085bfa256dd","applyUrl":"https://jobs.lever.co/aircall/338585b9-15ec-4e07-915f-3085bfa256dd/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Paris Office","team":"12001 - Account Executives","allLocations":["Paris Office"]},"createdAt":1772003913315,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAircall is a unicorn, AI-powered customer communications platform, but we aren't stopping there. We are building a brand-new, standalone AI product designed to revolutionize pipeline management and sales efficiency with the power of generative AI. We are looking for two EMEA Founding Account Executives to join this \"startup within a startup.\"\n \nThis is not a traditional AE role. You will be the first boots on the ground for this product in EMEA. You will build the machine from scratch—from cold outreach and lead generation to closing and defining our new early-stage sales playbooks. You will own the German market fully. \n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 12pt;\">Aircall is a unicorn, AI-powered customer communications platform, but we aren't stopping there. </span><strong><span style=\"font-size: 12pt;\">We are building a brand-new, standalone AI product designed to revolutionize pipeline management and sales efficiency with the power of generative AI</span></strong><span style=\"font-size: 12pt;\">. We are looking for two EMEA Founding Account Executives to join this \"startup within a startup.\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">This is not a traditional AE role. You will be the first boots on the ground for this product in EMEA. You will build the machine from scratch—from cold outreach and lead generation to closing and defining our new early-stage sales playbooks. You will own the German market fully. </span></div>","id":"6cd94bc1-1c78-400d-9435-9d091873988a","lists":[{"text":"Key Responsibilities:","content":"\n<li><strong>Full-Cycle Ownership:</strong> Own the entire sales funnel. You will hunt, prospect, qualify, and close your own deals.</li>\n<li><strong>Market Expansion:</strong> Drive the launch across EMEA. As one of our first hires, you will specifically focus on the German market but also contribute to growing the rest of Europe.</li>\n<li><strong>Co-create the Playbook:</strong> Work directly with Product and Leadership to refine our value proposition. You’ll be selling a product that is evolving in real-time.</li>\n<li><strong>Evangelize AI:</strong> Educate the market on our new AI product, moving beyond \"features\" to sell a vision of the future of work.</li>\n"},{"text":"Qualifications:","content":"\n<li><strong>The Builder Mindset</strong>: You have proven of experience in SaaS sales, ideally within a founding or early-stage environment (Series A or earlier). Selling to sales leaders is a plus.</li>\n<li><strong>Outbound DNA</strong>: You are a prospector at heart. You aren’t afraid to pick up the phone or craft a creative cold-outreach strategy.</li>\n<li><strong>Linguistic Excellence:</strong> Native in German and Full fluency in English.</li>\n<li><strong>Adaptability: </strong>You thrive in ambiguity. You prefer a \"blank slate\" to a rigid corporate process.</li>\n<li><strong>Tech stack:</strong> You know your way around key CRMs (Hubspot, Salesforce) but you’re also comfortable leveraging the new wave of AI tools supporting sales reps</li>\n<li><strong>Closing Grit:</strong> A proven track record of hitting and exceeding quotas in a fast-paced, high-growth environment.</li>\n"}],"salaryRange":{"min":45000,"max":70000,"currency":"EUR","interval":"per-year-salary"},"salaryDescription":"<div><em><strong>This base range is not including uncapped commission and other benefits. </strong></em>The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.<br><br></div>","salaryDescriptionPlain":"This base range is not including uncapped commission and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n\n","text":"Founding Account Executive, New AI product, German market","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 12pt;\">Aircall is a unicorn, AI-powered customer communications platform, but we aren't stopping there. </span><strong><span style=\"font-size: 12pt;\">We are building a brand-new, standalone AI product designed to revolutionize pipeline management and sales efficiency with the power of generative AI</span></strong><span style=\"font-size: 12pt;\">. We are looking for two EMEA Founding Account Executives to join this \"startup within a startup.\"</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">This is not a traditional AE role. You will be the first boots on the ground for this product in EMEA. You will build the machine from scratch&mdash;from cold outreach and lead generation to closing and defining our new early-stage sales playbooks. You will own the German market fully. </span></div>","descriptionBodyPlain":"Aircall is a unicorn, AI-powered customer communications platform, but we aren't stopping there. We are building a brand-new, standalone AI product designed to revolutionize pipeline management and sales efficiency with the power of generative AI. We are looking for two EMEA Founding Account Executives to join this \"startup within a startup.\"\n \nThis is not a traditional AE role. You will be the first boots on the ground for this product in EMEA. You will build the machine from scratch—from cold outreach and lead generation to closing and defining our new early-stage sales playbooks. You will own the German market fully. \n","hostedUrl":"https://jobs.lever.co/aircall/6cd94bc1-1c78-400d-9435-9d091873988a","applyUrl":"https://jobs.lever.co/aircall/6cd94bc1-1c78-400d-9435-9d091873988a/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"10001 - Communications Platform","allLocations":["Madrid Office"]},"createdAt":1779782081067,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nThis is a hybrid role requiring 2 days per week in our offices located in either Madrid.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>This is a <strong data-path-to-node=\"3\" data-index-in-node=\"10\">hybrid role</strong> requiring <strong data-path-to-node=\"3\" data-index-in-node=\"32\">2 days per week</strong> in our offices located in either <strong data-path-to-node=\"3\" data-index-in-node=\"81\">Madrid.</strong></div>","id":"3ba5369f-e386-4b60-8e69-f22d4f96c5cc","lists":[{"text":"Your mission","content":"\n<li>Enhance the customer’s experience by implementing&nbsp;<strong>new features</strong> and <strong>improve</strong> the existing ones</li>\n<li><strong>Work closely with other teams</strong> including other engineering teams, product, design and QA to deliver a high-quality product</li>\n<li>Write clean scalable code and test and deploy actions and systems.</li>\n<li>Participate in <strong>code reviews</strong> and provide feedback</li>\n<li>Troubleshoot issues with code and provide solutions</li>\n<li>Build tooling for a more robust and faster development process</li>\n<li>Develop and maintain <strong>unit tests</strong> to ensure the quality of the application</li>\n<li>Be <strong>proactive</strong> and involved in decisions about our technical stack, process but also product and UX</li>\n<li>Write technical documentation and participate in <strong>knowledge sharing </strong>activities</li>\n<li>Keep up-to-date with the latest development trends and suggest improvements to the team</li>\n\n<div>&nbsp;</div>\n<div><strong>You should have proven experience with</strong>:</div>\n\n<li>React</li>\n<li>Typescript</li>\n<li>Node.js</li>\n<li>AWS (Lambda, Appsync, DynamoDB, Aurora, etc)</li>\n\n<div><strong>It would be great if you also have:</strong></div>\n\n<li>Experience with any of Twilio/Bandwidth/Legos/Ruby</li>\n<li>API development using any of Rest/GraphQL</li>\n"},{"text":"About You:","content":"\n<li>Minimum<strong> 6 years</strong> experience in backend development</li>\n<li>Proficiency in<strong> React,</strong> <strong>Typescript </strong>and experience with <strong>Node.js.</strong></li>\n<li>You have extensive experience with observability using tools like Datadog/Cloudwatch/Prometheus/New relic etc</li>\n<li>You have experience with OLTP databases like Postgres/Mysql etc</li>\n<li><strong>Security</strong> and <strong>quality</strong> is at the forefront of your mind in everything that you do</li>\n<li>Good knowledge about architecture patterns</li>\n<li>Shipping and maintaining code in production</li>\n<li>Familiar with <strong>CI/CD</strong> process and tools</li>\n<li>Able to communicate in <strong>English</strong></li>\n<li>Good communication, problem-solving and <strong>collaboration</strong> skills</li>\n<li>Give/receive <strong>feedback</strong> and be able to bounce back</li>\n<li>Curious, optimistic and open-minded</li>\n<li>Be comfortable with a <strong>remote organisation and happy to gather</strong> from time to time</li>\n\n<div>&nbsp;</div>\n<div><strong>Who you'll work with</strong></div>\n\n<li>⬛️⬛️⬛️⬛️⬛️ Messaging Engineering Team</li>\n<li>⬛️⬛️⬛️🔲🔲 Other Engineering Teams</li>\n<li>⬛️⬛️🔲🔲🔲 Product/Design</li>\n<li>⬛️⬛️🔲🔲🔲 QA</li>\n<li>⬛️🔲🔲🔲🔲 Management</li>\n"}],"text":"Front End / Fullstack Engineer - Messaging Team","country":"ES","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>This is a <strong data-index-in-node=\"10\" data-path-to-node=\"3\">hybrid role</strong> requiring <strong data-index-in-node=\"32\" data-path-to-node=\"3\">2 days per week</strong> in our offices located in either <strong data-index-in-node=\"81\" data-path-to-node=\"3\">Madrid.</strong></div>","descriptionBodyPlain":"This is a hybrid role requiring 2 days per week in our offices located in either Madrid.\n","hostedUrl":"https://jobs.lever.co/aircall/3ba5369f-e386-4b60-8e69-f22d4f96c5cc","applyUrl":"https://jobs.lever.co/aircall/3ba5369f-e386-4b60-8e69-f22d4f96c5cc/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"San Francisco Office","team":"13008 - Data","allLocations":["San Francisco Office"]},"createdAt":1770938108399,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role\nWe're looking for a Full Stack Software Engineer with a product mindset to join our Data team and help transform how Aircall goes to market.\n \nIn this role, you'll partner closely with go-to-market teams — Sales, Marketing, Customer Success, Support, and Revenue Operations — to understand their workflows, identify high-leverage opportunities, and build AI-powered tools that automate processes and boost productivity. You'll report to the Data team lead while embedding directly with GTM stakeholders to ensure what you build delivers real impact.\n \nYou'll move quickly from prototype to production. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and shape entirely new categories of internal tooling powered by AI. If you thrive at the intersection of engineering, data, and business operations, this is your opportunity to make an outsized impact.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong><span style=\"font-size: 16px;\">About the Role</span></strong></div>\n<div><span style=\"font-size: 16px;\">We're looking for a Full Stack Software Engineer with a product mindset to join our Data team and help transform how Aircall goes to market.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">In this role, you'll partner closely with go-to-market teams — Sales, Marketing, Customer Success, Support, and Revenue Operations — to understand their workflows, identify high-leverage opportunities, and build AI-powered tools that automate processes and boost productivity. You'll report to the Data team lead while embedding directly with GTM stakeholders to ensure what you build delivers real impact.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You'll move quickly from prototype to production. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and shape entirely new categories of internal tooling powered by AI. If you thrive at the intersection of engineering, data, and business operations, this is your opportunity to make an outsized impact.</span></div>","id":"f823d560-84f0-4f59-9f4e-0c51c03972b1","lists":[{"text":"What You Will Do","content":"\n<li><strong>Build AI-powered tools and applications</strong> that accelerate Aircall's go-to-market efforts — from lead enrichment and workflow automation to intelligent dashboards and internal assistants.</li>\n<li><strong>Work across the full product lifecycle:</strong> prototype, iterate, ship, and maintain production-grade solutions that GTM teams rely on daily.</li>\n<li><strong>Embed with GTM stakeholders</strong> (Sales, Marketing, CS, Support, RevOps) to deeply understand their pain points, map workflows, and rapidly prototype solutions.</li>\n<li><strong>Apply LLMs and AI APIs</strong> in novel ways to solve real-world GTM workflow problems — automating repetitive tasks, extracting insights from unstructured data, and enabling smarter decision-making.</li>\n<li><strong>Create reusable code libraries, integrations, and MCP servers</strong> to enable consumption of AI-powered tooling across the GTM stack (Salesforce, Slack, Outreach, and more).</li>\n<li><strong>Collaborate with the Data &amp; Analytics team</strong> to pull customer usage, engagement, and pipeline data and leverage it within your tooling.</li>\n<li><strong>Measure and iterate:</strong> deploy solutions, track adoption and impact against pre-defined metrics, and continuously refine based on end-user feedback.</li>\n<li><strong>Write documentation and runbooks</strong> for productionized solutions so others can maintain and debug them.</li>\n"},{"text":"What We Are Looking For","content":"\n<li><strong>2–4 years of experience</strong> as a software engineer, data engineer, analytics engineer, product engineer, or ML engineer working on user-facing systems.</li>\n<li><strong>Full-stack proficiency:</strong> comfortable building end-to-end applications with Python (FastAPI/Flask) on the backend and JavaScript/TypeScript (React) on the frontend.</li>\n<li><strong>Hands-on AI/LLM experience is a must:</strong> you have built or prototyped LLM-powered workflows using APIs from OpenAI, Anthropic, or similar providers. You understand prompt engineering, model integration, and how to ship AI features into production.</li>\n<li><strong>Familiarity with modern AI frameworks and patterns</strong> such as LangChain, LlamaIndex, or AutoGen, and architectures like RAG, vector databases, reranking, and agentic workflows.</li>\n<li><strong>Strong product sense and ownership mentality:</strong> you take initiative, move quickly, and care deeply about whether your work is actually used and useful.</li>\n<li><strong>Excellent communication skills:</strong> you're comfortable working directly with non-technical end users, gathering requirements, doing lightweight design, and presenting solutions.</li>\n<li><strong>A builder's mindset</strong> with a bias toward action, experimentation, and shipping.</li>\n"},{"text":"Nice to Have","content":"\n<li>Prior experience in a GTM role (Sales Ops, Marketing Ops, RevOps, Sales, or Marketing) or significant experience building tools for GTM teams at a B2B SaaS company.</li>\n<li>Experience with the modern GTM tools ecosystem: Salesforce, Outreach, Clay, HubSpot, Slack APIs, Twilio, etc.Proven understanding of agentic AI systems, including designing, developing, and deploying AI Agents and MCP servers.</li>\n<li>AWS cloud experience — you've deployed and operated production applications on AWS and understand how to design for scalability and reliability.</li>\n<li>Former founder, or early engineer at a startup who built a product from 0 to 1.</li>\n<li>Curiosity about the rapidly evolving AI landscape: different models, paradigms, and tools being used in the wild.</li>\n"}],"salaryRange":{"min":130000,"max":220000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 15px;\">This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.</span></div>","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Full Stack Software Engineer, GTM AI Automation","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong><span style=\"font-size: 16px;\">About the Role</span></strong></div>\n<div><span style=\"font-size: 16px;\">We're looking for a Full Stack Software Engineer with a product mindset to join our Data team and help transform how Aircall goes to market.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">In this role, you'll partner closely with go-to-market teams &mdash; Sales, Marketing, Customer Success, Support, and Revenue Operations &mdash; to understand their workflows, identify high-leverage opportunities, and build AI-powered tools that automate processes and boost productivity. You'll report to the Data team lead while embedding directly with GTM stakeholders to ensure what you build delivers real impact.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">You'll move quickly from prototype to production. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and shape entirely new categories of internal tooling powered by AI. If you thrive at the intersection of engineering, data, and business operations, this is your opportunity to make an outsized impact.</span></div>","descriptionBodyPlain":"About the Role\nWe're looking for a Full Stack Software Engineer with a product mindset to join our Data team and help transform how Aircall goes to market.\n \nIn this role, you'll partner closely with go-to-market teams — Sales, Marketing, Customer Success, Support, and Revenue Operations — to understand their workflows, identify high-leverage opportunities, and build AI-powered tools that automate processes and boost productivity. You'll report to the Data team lead while embedding directly with GTM stakeholders to ensure what you build delivers real impact.\n \nYou'll move quickly from prototype to production. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and shape entirely new categories of internal tooling powered by AI. If you thrive at the intersection of engineering, data, and business operations, this is your opportunity to make an outsized impact.\n","hostedUrl":"https://jobs.lever.co/aircall/f823d560-84f0-4f59-9f4e-0c51c03972b1","applyUrl":"https://jobs.lever.co/aircall/f823d560-84f0-4f59-9f4e-0c51c03972b1/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n \n \n","additional":"<div>\n<div>\n<div>\n<div>\n<div>\n<div><strong>Why join us?</strong></div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💶 Competitive salary package &amp; benefits</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div>\n<div>&nbsp;</div>\n</div>\n</div>\n</div>\n</div>\n<div data-qa=\"custom-application-questions\">&nbsp;</div>\n</div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"10001 - Communications Platform","allLocations":["Madrid Office"]},"createdAt":1779960341269,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"<div>\n<div>Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</div>\n<div>&nbsp;</div>\n<div>Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</div>\n<div>&nbsp;</div>\n<div>Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</div>\n<div>At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</div>\n<div>&nbsp;</div>\n<div><strong>How we work at Aircall:&nbsp;</strong>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</div>\n</div>","id":"45c0c639-8590-4df3-a407-2df9116ef1a0","lists":[{"text":"The Role","content":"<div>\n<p>We are building a new team from the ground up to work on an ambitious new product in a fast-moving, competitive market. This product will leverage Aircall's core strengths in voice and AI to transform how sales teams operate, helping them work faster, smarter, and more effectively at scale. As one of the first engineers on this team, you'll have significant ownership and influence over the technical direction and product development. We're looking for engineers who are excited to build 0-to-1, thrive in ambiguity, and want to grow with the team, whether that means deepening technical expertise or eventually stepping into technical leadership and management roles as we scale.</p>\n</div>"},{"text":"Responsibilities at Aircall","content":"<div>\n<p>-Collaborate closely with product managers, designers, and other stakeholders to translate requirements into technical solutions<br>-Have key responsibilities within the design, architecture, and end-to-end delivery of features across the full stack<br>-Build and maintain frontend interfaces with React and backend services with Node.js and TypeScript<br>-Write clean scalable code and test and deploy applications and systems<br>-Revise, update, refactor, and debug code<br>-Participate in code reviews to ensure code quality and share knowledge.<br>-Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients<br>-Involvement in product and platform performance optimization and live site monitoring<br>-Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability<br>-Security is at the forefront of your mind in everything that you do</p>\n</div>"},{"text":"What We’re Looking For","content":"<div>-At least 3 years of professional experience in full-stack development<br>-Experience with AWS services and cloud-based architectures<br>-Deep understanding of software development practices, scalable system architecture, security best practices and cloud-based platforms<br>-Exceptional analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues<br>-Excellent communication and collaboration skills; you thrive working closely with product managers, designers, and cross-functional teams<br>-Comfortable working in a fast-paced, dynamic environment with evolving priorities</div>\n<div>-Fluency in English is required; Spanish is a plus.</div>"}],"text":"Full-Stack Senior Software Engineer, AI-Powered Sales Platform","country":"ES","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<div>\n<div>Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</div>\n<div>&nbsp;</div>\n<div>Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</div>\n<div>&nbsp;</div>\n<div>Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</div>\n<div>At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</div>\n<div>&nbsp;</div>\n<div><strong>How we work at Aircall:&nbsp;</strong>We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</div>\n</div>","descriptionBodyPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","hostedUrl":"https://jobs.lever.co/aircall/45c0c639-8590-4df3-a407-2df9116ef1a0","applyUrl":"https://jobs.lever.co/aircall/45c0c639-8590-4df3-a407-2df9116ef1a0/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Internship","department":"Sales & Partnerships","location":"Paris Office","team":"12012 - GTM Enablement","allLocations":["Paris Office"]},"createdAt":1771252897512,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nThis is an enablement role first — and an AI role because of it.\n\nYou'll be joining Aircall's GTM Enablement team at a moment when the function is being rebuilt for an AI-native world. Day to day, you'll be doing what great enablement practitioners do: producing content that changes field behaviour, expanding and managing the Aircall Learning Lab, owning the Highspot-to-Confluence content ecosystem, and making sure our GTM teams have sharp, current product knowledge at their fingertips.\n\nThe AI piece is real — and genuinely unusual — but it serves the enablement mission. We're piloting a structured AI Operating Model to make the function faster, more consistent, and more scalable. Your job is to help prove it works by doing excellent enablement work with it.\n \nThis internship is based in our Aircall Paris office. Duration will be 6 months.\n \n~60%  Enablement Delivery\nContent creation, Highspot & Confluence management, Aircall Learning Lab, customer adoption programmes, and GTM product knowledge management. This is the foundation\n \n~40%  AI OS Pilot\nOperate and extend a production AI Operating Model built on Claude Code — because it makes the enablement work better, faster, and more consistent.\n \n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 6pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #0a2240;\">This is an enablement role first — and an AI role because of it.</span></strong></p>\n<br>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 6pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">You'll be joining Aircall's GTM Enablement team at a moment when the function is being rebuilt for an AI-native world. Day to day, you'll be doing what great enablement practitioners do: producing content that changes field behaviour, expanding and managing the Aircall Learning Lab, owning the Highspot-to-Confluence content ecosystem, and making sure our GTM teams have sharp, current product knowledge at their fingertips.</span></p>\n<br>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 6pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">The AI piece is real — and genuinely unusual — but it serves the enablement mission. We're piloting a structured AI Operating Model to make the function faster, more consistent, and more scalable. Your job is to help prove it works by doing excellent enablement work with it.</span></p>\n</div>\n<div>&nbsp;</div>\n<div>This internship is based in our<strong> Aircall Paris office</strong>. Duration will be<strong> 6 months.</strong></div>\n<div>&nbsp;</div>\n<div>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #0a2240;\">~60%&nbsp; Enablement Delivery</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 4pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Arial, sans-serif; color: #444444;\">Content creation, Highspot &amp; Confluence management, Aircall Learning Lab, customer adoption programmes, and GTM product knowledge management. This is the foundation</span></p>\n<p style=\"line-height: 1.2; margin-top: 4pt; margin-bottom: 0pt;\">&nbsp;</p>\n<p><strong>~40%&nbsp; AI OS Pilot</strong></p>\n<p>Operate and extend a production AI Operating Model built on Claude Code — because it makes the enablement work better, faster, and more consistent.</p>\n<p style=\"line-height: 1.2; margin-top: 4pt; margin-bottom: 0pt;\">&nbsp;</p>\n</div>","id":"daecac18-ae6c-45ea-9e0c-d307d18f1a14","lists":[{"text":"Key Enablement Responsibilities  (~60%) : ","content":"\n<li>\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">Content Design &amp; Creation</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 6pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">This is where you'll spend most of your time. You'll produce assets that&nbsp; AEs, AMs, SEs/CEs, SDRs, Customers, and Partners actually open and use — not documentation that collects dust in a folder.</span></p>\n<br>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Design and produce enablement content across formats: playbooks, one-pagers, quick-reference guides, training decks, demo scripts, and certification materials</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Write for diverse GTM audiences adapting tone, depth, and format to each persona</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Develop visual assets and content layouts that follow Aircall brand guidelines and information design principles</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Create micro-learning content: short-form guides, checklists, and job aids that reps can use in the flow of work</span></p>\n</li>\n\n<br>\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">Highspot &amp; Confluence Content Management</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 6pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">Aircall's content ecosystem is mid-migration from Highspot to Confluence. You'll own meaningful parts of that transition — not just moving files, but improving them and giving the field a better experience on the other side.</span></p>\n<br>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Audit existing Highspot content: assess quality, accuracy, and usage data to decide what gets migrated, updated, archived, or retired</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Restructure and improve content as it moves into Confluence — tighter copy, cleaner information hierarchy, better discoverability</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Build and maintain Confluence spaces and pages that GTM teams actually navigate (not a graveyard of outdated docs)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Track content performance post-migration and flag gaps or stale material proactively</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Establish and maintain tagging and taxonomy conventions that make search and surfacing reliable</span></p>\n</li>\n\n<br>\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">Aircall Learning Lab — Expansion &amp; Adoption</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 6pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">The Aircall Learning Lab is the Customer and Partner Academy — the place where customers get onboarded, upskilled, and certified on Aircall products. You'll help grow it and drive engagement with it.</span></p>\n<br>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Design and build new learning paths and course content for customers and partners, focused on Aircall core product, AI features, and integrations</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Develop certification programmes that give customers and partners a meaningful credential and an incentive to engage</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Create session outlines, facilitator guides, and resource packs for live and async learning formats</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Track learner engagement, completion rates, and certification uptake — and use that data to improve content and structure</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Collaborate with CS and Partner teams to understand where customers get stuck and build content that addresses those gaps</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Support scaled engagement campaigns that drive customers into learning paths at key moments in the lifecycle (onboarding, feature launch, QBR prep)</span></p>\n</li>\n\n<br>\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">Driving Customer Adoption Through Scaled Engagement</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 6pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">Enablement doesn't stop at the internal field team. You'll help design the content and programmes that get customers using Aircall more deeply — especially around AI features and new releases.</span></p>\n<br>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Produce customer-facing enablement content tied to product releases: feature guides, use-case walkthroughs, adoption playbooks</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Work with CS and PMM to turn launch communications into structured learning moments — not just release notes</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Help design and populate customer-facing resources that CS teams can use to drive adoption conversations at scale</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Support road show and customer event preparation with content that lands the product story clearly and concisely</span></p>\n</li>\n\n<br>\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">GTM Product Knowledge Management</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 6pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">A GTM org is only as effective as its product knowledge is current. You'll be a key part of keeping the internal knowledge base accurate, accessible, and actually used.</span></p>\n<br>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Maintain and improve the GTM Knowledge Base structure, navigation, and search experience in Confluence</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Partner with Product and PMM to translate new releases into crisp, field-ready content — FAQs, battlecards, one-pagers, talk tracks</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Own a content lifecycle process: identify stale content, flag gaps, coordinate updates with SMEs, and publish on time</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Support the GTM KB redesign initiative, contributing to information architecture and design system implementation</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Serve as the connective tissue between Product launches and field readiness — so no AE is caught off guard by a feature they've never heard of</span></p>\n</li>\n\n\n</ul></ul></ul></ul></ul></li>"},{"text":"AI Operating Model Pilot  (~40%)","content":"<div>\n<p style=\"line-height: 1.2; border-bottom: 1pt solid rgb(0, 178, 169); margin-top: 0pt; margin-bottom: 6pt; padding-top: 10pt; padding-bottom: 6pt;\">&nbsp;</p>\n<div align=\"left\">\n<table style=\"border-width: medium; border-color: currentcolor; border-image: initial;\"><colgroup><col style=\"width: 602px;\"></colgroup>\n<tbody>\n<tr>\n<td style=\"vertical-align: top; background-color: #f0f7f6;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #0a2240;\">This is the part that makes the role unique — but being a unicorn only makes sense on top of excellent enablement fundamentals.</span></strong></p>\n</td>\n</tr>\n<tr>\n<td style=\"vertical-align: top; background-color: #f0f7f6;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">You'll be embedded in a live experiment: a production AI OS built on Claude Code that gives the enablement function persistent operational memory, deterministic workflows, and a tool ecosystem (Slack, Gmail, Google Calendar, Google Docs, Jira). The experiment only matters if the enablement output improves. That's the test.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<br>\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">Months 1–2: Learn the System</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Get onboarded onto the existing AI OS instance and shadow core workflows (/scope, /think, /roadmap, /eow)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Document what works, what's confusing, and what breaks — from a genuinely fresh perspective</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Start using Claude Code to accelerate your own enablement tasks: content drafting, KB audits, learning path outlines</span></p>\n</li>\n\n<br>\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">Months 2–4: Operate and Extend</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Build your own skills for recurring enablement tasks (e.g. \"generate a one-pager from a product brief,\" \"audit a KB article against the style guide,\" \"draft a learning path outline from CS call notes\")</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Write context documents that feed the system's operational memory</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Test skill portability — can a workflow you build be used by a teammate with minimal modification?</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Begin documenting what a team-wide AI OS looks like vs. a single-operator one</span></p>\n</li>\n\n<br>\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">Months 4–6: Design for Scale</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Tackle the hard multi-user problems: skill governance, shared vs. personal context, onboarding playbooks, permission models</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Define the measurement framework: how do you prove this produces better enablement outcomes, not just faster ones?</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Produce the primary deliverable: GTM Enablement AI OS Team Deployment Guide, tested with at least one other team member</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Draft the cross-departmental scaling proposal if successful (what changes going from 6 people to 60?)</span></p>\n</li>\n\n</ul></ul></ul></div>"},{"text":"Qualifications :","content":"<div>\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">Required</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; color: #0a2240;\">Strong writing and content design instincts. </span></strong><span style=\"font-size: 11pt;\">You take complex information and make it clear, scannable, and useful for a busy field audience. Documentation, tutorials, course content, structured blogs — all counts.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; color: #0a2240;\">Currently pursuing a degree </span></strong><span style=\"font-size: 11pt;\">in Computer Science, Data Science, Information Systems, Web Development, Digital Communications, or a related field blending technical and communication skills.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; color: #0a2240;\">Comfortable in a terminal. </span></strong><span style=\"font-size: 11pt;\">You don't need to be a senior dev, but you shouldn't be afraid of the command line.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; color: #0a2240;\">Basic familiarity with git and version control. </span></strong><span style=\"font-size: 11pt;\">Branching, committing, PRs — you'll work with markdown files in repos.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; color: #0a2240;\">Strong written English. </span></strong><span style=\"font-size: 11pt;\">The team operates in English; French is a plus for Paris office life.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; color: #0a2240;\">Genuine curiosity about AI as a productivity tool, </span></strong><span style=\"font-size: 11pt;\">not just a novelty — you should have opinions about how LLMs should and shouldn't be used.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong style=\"font-family: Meta, sans-serif; font-size: 14px;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #0a2240;\">Structured thinking.&nbsp;</span></strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">You can break an ambiguous problem into steps and document your reasoning.</span></p>\n</li>\n\n<div style=\"font-size: 11pt;font-family: Arial, sans-serif;color: rgb(51, 51, 51);margin-left: -2pt;\">&nbsp;</div>\n<div style=\"font-size: 11pt;font-family: Arial, sans-serif;color: rgb(51, 51, 51);margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">Strongly Preferred</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Experience creating instructional or educational content — training materials, e-learning modules, how-to guides, technical documentation</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Eye for information design — you notice when a document is hard to scan, when a slide buries the point, when a help article doesn't answer the question</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Familiarity with Highspot, Confluence, Notion, or similar content management or knowledge management platforms</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Experience with markdown as a working format for real documentation and knowledge management (not just README files)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Exposure to AI tools (Claude, ChatGPT, Copilot) used seriously for work, not just trivia</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Basic understanding of APIs and integrations — \"Claude talks to Slack via an API\" should make intuitive sense</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Interest in enablement, education design, or knowledge management — the AI OS is a means; better GTM outcomes are the end</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Any experience with SaaS, B2B, or tech companies, even as a user or in a previous internship</span></p>\n</li>\n\n<div style=\"font-size: 11pt;font-family: Arial, sans-serif;color: rgb(51, 51, 51);margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">Would be a plus</span></strong></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Familiarity with LMS platforms or learning experience design (xAPI, SCORM, or equivalent)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Google Apps Script, Confluence administration, or Jira configuration experience</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">YAML familiarity and prompt engineering concepts</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Data analysis skills (Python, SQL, or advanced spreadsheet work) — for measuring content performance or AI OS impact</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><span style=\"font-size: 11pt;\">Video editing or multimedia content creation experience</span></p>\n</li>\n\n</ul></div>\n</ul></div>\n</ul></div>"},{"text":"What Success Looks Like: ","content":"<div>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 5pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #00b2a9;\">By Month 3</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓&nbsp; 2+ enablement assets shipped and actively used by the field</span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓&nbsp; Highspot content audit complete — migration plan in motion</span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓&nbsp; At least one new Learning Lab module live and tracking engagement</span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓&nbsp; Go-to person for at least one content domain</span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓&nbsp; Independently using the AI OS for your enablement work</span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓&nbsp; 3+ original skills built and usable by teammates</span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓Highspot-to-Confluence migration complete — content restructured, not just moved</span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\">&nbsp;</p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 5pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #ff6b5b;\">By Month 6</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓&nbsp; Learning Lab expanded with </span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">measurable uptick in customer engagement and certifications</span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓&nbsp; GTM KB is current, well-structured, and actively used by field teams</span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓&nbsp; Customer adoption content in place for at least 2 major product areas</span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓&nbsp; AI OS Team Deployment Guide exists and has been tested</span></p>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 3pt;\"><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #333333;\">✓&nbsp; Before/after impact documented on 2+ enablement workflows</span></p>\n</div>"},{"text":"What You'll Learn","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; color: #0a2240;\">Enablement craft. </span></strong><span style=\"font-size: 11pt;\">How to design content and programmes that actually change field and customer behaviour — not just materials that tick a box.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; color: #0a2240;\">Content ecosystem management. </span></strong><span style=\"font-size: 11pt;\">How to run a Highspot-to-Confluence migration without losing institutional knowledge or momentum.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; color: #0a2240;\">Learning programme design. </span></strong><span style=\"font-size: 11pt;\">How to build, launch, and iterate on a Customer and Partner Academy that drives measurable product adoption.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; color: #0a2240;\">Knowledge management at scale. </span></strong><span style=\"font-size: 11pt;\">Information architecture, content lifecycle, multi-audience content strategy.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333; margin-left: -2pt;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 4pt;\"><strong><span style=\"font-size: 11pt; color: #0a2240;\">AI agent system design. </span></strong><span style=\"font-size: 11pt;\">How to deploy and govern AI workflows for real business use cases — knowledge that barely exists in the market right now.</span></p>\n</li>\n\n<strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #0a2240;\">Cross-functional collaboration. </span></strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">Working across Sales, CS, Product, PMM, and Engineering teams</span></ul></div>"},{"text":"Why this matters : ","content":"<div><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">Most companies are giving employees ChatGPT access and calling it \"AI transformation.\" That's not transformation — that's a search engine with better prose.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">The thesis behind this role is that AI becomes dramatically more useful when you give it structured operational memory, deterministic workflows, a tool ecosystem, and the ability to improve its own processes over time. One person has proven this works at Aircall. The question is whether it scales — and whether it produces better enablement outcomes, not just faster ones. That's what you're here to answer.</span></div>"}],"text":"GTM Enablement Intern","country":"FR","workplaceType":"onsite","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 6pt;\"><strong><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #0a2240;\">This is an enablement role first &mdash; and an AI role because of it.</span></strong></p>\n<br>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 6pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">You'll be joining Aircall's GTM Enablement team at a moment when the function is being rebuilt for an AI-native world. Day to day, you'll be doing what great enablement practitioners do: producing content that changes field behaviour, expanding and managing the Aircall Learning Lab, owning the Highspot-to-Confluence content ecosystem, and making sure our GTM teams have sharp, current product knowledge at their fingertips.</span></p>\n<br>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 6pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #333333;\">The AI piece is real &mdash; and genuinely unusual &mdash; but it serves the enablement mission. We're piloting a structured AI Operating Model to make the function faster, more consistent, and more scalable. Your job is to help prove it works by doing excellent enablement work with it.</span></p>\n</div>\n<div>&nbsp;</div>\n<div>This internship is based in our<strong> Aircall Paris office</strong>. Duration will be<strong> 6 months.</strong></div>\n<div>&nbsp;</div>\n<div>\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt; font-family: Arial, sans-serif; color: #0a2240;\">~60%&nbsp; Enablement Delivery</span></strong></p>\n<p style=\"line-height: 1.2; margin-top: 4pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Arial, sans-serif; color: #444444;\">Content creation, Highspot &amp; Confluence management, Aircall Learning Lab, customer adoption programmes, and GTM product knowledge management. This is the foundation</span></p>\n<p style=\"line-height: 1.2; margin-top: 4pt; margin-bottom: 0pt;\">&nbsp;</p>\n<p><strong>~40%&nbsp; AI OS Pilot</strong></p>\n<p>Operate and extend a production AI Operating Model built on Claude Code &mdash; because it makes the enablement work better, faster, and more consistent.</p>\n<p style=\"line-height: 1.2; margin-top: 4pt; margin-bottom: 0pt;\">&nbsp;</p>\n</div>","descriptionBodyPlain":"This is an enablement role first — and an AI role because of it.\n\nYou'll be joining Aircall's GTM Enablement team at a moment when the function is being rebuilt for an AI-native world. Day to day, you'll be doing what great enablement practitioners do: producing content that changes field behaviour, expanding and managing the Aircall Learning Lab, owning the Highspot-to-Confluence content ecosystem, and making sure our GTM teams have sharp, current product knowledge at their fingertips.\n\nThe AI piece is real — and genuinely unusual — but it serves the enablement mission. We're piloting a structured AI Operating Model to make the function faster, more consistent, and more scalable. Your job is to help prove it works by doing excellent enablement work with it.\n \nThis internship is based in our Aircall Paris office. Duration will be 6 months.\n \n~60%  Enablement Delivery\nContent creation, Highspot & Confluence management, Aircall Learning Lab, customer adoption programmes, and GTM product knowledge management. This is the foundation\n \n~40%  AI OS Pilot\nOperate and extend a production AI Operating Model built on Claude Code — because it makes the enablement work better, faster, and more consistent.\n \n","hostedUrl":"https://jobs.lever.co/aircall/daecac18-ae6c-45ea-9e0c-d307d18f1a14","applyUrl":"https://jobs.lever.co/aircall/daecac18-ae6c-45ea-9e0c-d307d18f1a14/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13014 - Infrastructure","allLocations":["Madrid Office"]},"createdAt":1774878392178,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAs an Infrastructure Engineer, you'll be responsible for managing and operating our AWS Cloud Infrastructure, whilst working in deep collaboration with peers and business teams. Previous hands-on experience with AWS is a must.\n \n \n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>As an <strong>Infrastructure Engineer</strong>, you'll be responsible for managing and operating our AWS Cloud Infrastructure, whilst working in deep collaboration with peers and business teams. Previous hands-on experience with AWS is a must.</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","id":"a0b5380d-de63-440b-bdb8-204315d8b11b","lists":[{"text":"Key Responsibilities:","content":"\n<li>Deep hands-on knowledge of Cloud Infrastructure (AWS) across Compute (Containers &amp; Serverless), Storage, Database and respective network and security concepts and a working knowledge of Infrastructure as Code solutions.</li>\n<li>Deep understanding of DevOps practices and tools across CI/CD, Observability, Automation within the context of delivering high quality, resilient production applications.<br>Leads, with high-agency, the development of major, team-scoped, projects; drives initiatives from ideation to completion; takes responsibility for delivering outcomes.</li>\n<li>Proactively communicates within and outside the team and collaborates effectively cross-functionally; escalates and removes blockers. Participates in team activities as support rotations, TDD discussions, etc.</li>\n<li>Mentors and provides guidance to junior engineers</li>\n<li>Has good product knowledge of Cloud Infrastructure; proactively fills the gaps and clarifies requirements and suggests improvements based on product knowledge and technical insights.</li>\n<li>Writes production-ready code, finding appropriate solutions for complex challenges; leads software design discussions; Participates in code-reviews and provides constructive feedback</li>\n<li>Writes good-quality documentation in order to solicit and receive the best feedback on proposals.</li>\n<li>Ensures that the code delivered is fully tested, including edge cases, creating &amp; maintaining excellent coverage through automated testing. Drives the performance and quality within their scope</li>\n<li>Implements and maintains high-quality logging, monitoring, alerting, and instrumentation. Participates in troubleshooting &amp; resolving incidents, leads the incident management process</li>\n<li>Demonstrates a strong understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; applies a security-first mindset &nbsp;</li>\n<li>Promotes engineering best practices across team’s scope.</li>\n<li>Actively pursues improving engineering skills, including but not limited to problem solving, writing readable/testable/efficient code, mastering technology in our stack, and anticipating scaling issues.</li>\n<li>Be highly productive - have a reputation for getting things done quickly and efficiently.</li>\n<li>Requires very little oversight from team leads or managers</li>\n<li>Be able to communicate well with all engineers regardless of seniority</li>\n<li>Interviews prospective candidates and provides thoughtful evaluations and feedback</li>\n"},{"text":"Qualifications:","content":"\n<li>5+ years of experience operating AWS Infrastructure</li>\n<li>Monitoring &amp; Observability with Datadog</li>\n<li>CI/CD: Gitlab, ArgoCD</li>\n<li>IaC: Terraform, Cloudformation (SAM)</li>\n<li>AWS datastores : RDS Aurora MySQL &amp; PostgreSQL, DynamoDB, Neptune, S3, Redshift</li>\n<li>Containerization: Docker and EKS &amp; Service Mesh - Istio</li>\n"}],"text":"Infrastructure Engineer","country":"ES","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>As an <strong>Infrastructure Engineer</strong>, you'll be responsible for managing and operating our AWS Cloud Infrastructure, whilst working in deep collaboration with peers and business teams. Previous hands-on experience with AWS is a must.</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","descriptionBodyPlain":"As an Infrastructure Engineer, you'll be responsible for managing and operating our AWS Cloud Infrastructure, whilst working in deep collaboration with peers and business teams. Previous hands-on experience with AWS is a must.\n \n \n","hostedUrl":"https://jobs.lever.co/aircall/a0b5380d-de63-440b-bdb8-204315d8b11b","applyUrl":"https://jobs.lever.co/aircall/a0b5380d-de63-440b-bdb8-204315d8b11b/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div aria-labelledby=\"primary-D0AJNP0E84W-1779464753.625499-sender primary-D0AJNP0E84W-1779464753.625499-message_text primary-D0AJNP0E84W-1779464753.625499-alt_text primary-D0AJNP0E84W-1779464753.625499-date_time primary-D0AJNP0E84W-1779464753.625499-reaction_count primary-D0AJNP0E84W-1779464753.625499-reply_count primary-D0AJNP0E84W-1779464753.625499-link_count primary-D0AJNP0E84W-1779464753.625499-attachment_count primary-D0AJNP0E84W-1779464753.625499-has_draft_reply primary-D0AJNP0E84W-1779464753.625499-pinned_state primary-D0AJNP0E84W-1779464753.625499-edited_state primary-D0AJNP0E84W-1779464753.625499-later_state primary-D0AJNP0E84W-1779464753.625499-broadcast_state primary-D0AJNP0E84W-1779464753.625499-broadcast_thread_root_message primary-D0AJNP0E84W-1779464753.625499-translated_state\" aria-setsize=\"-1\" id=\"message-list_1779464753.625499\">\n<div>\n<div aria-roledescription=\"message\">\n<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<div>We are open to various contractual arrangements, including CDD — please reach out to discus.</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div><div><br></div><div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Fixed Full Time Employee","department":"G&A","location":"Paris Office","team":"14024 - Business Partnering","allLocations":["Paris Office"]},"createdAt":1779464850722,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p>We’re looking for an experienced HRBP to join our HR team in Paris on a fixed-term contract (6 months approx). This is a hands-on, high-impact role at the heart of our People operations team. You’ll be working closely with managers across our Go To Market and Marketing organizations, supporting them.</p>\n<p>&nbsp;</p>\n</div>","id":"a74bc52c-35f8-4a8e-83b2-fbcbe040ddb9","lists":[{"text":"Responsibilities","content":"\n<li>Partner with leaders &amp; managers to drive HR strategy and initiatives aligned with business goals</li>\n<li>Deliver tailored HR solutions, address employee concerns, maintain a high-performing &amp; talented workforce</li>\n<li>Provide guidance, coaching and support to managers and leadership on all HR related matters, including talent development, employee relations, performance management, change management, compensation, and organizational decisions</li>\n<li>Ensure compliance with diverse global regulations and assist leaders in ensuring compliance</li>\n<li>Support our GTM population spread across Australia, EMEA, and North America</li>\n<li>Manage complex and sensitive employee relations cases, including terminations, in full compliance with labor law to mitigate related risks</li>\n<li>Collaborate with Legal and the Works Council (CSE) on regulated HR processes, including gender equality and employee life cycle management</li>\n<li>Partner with Talent Ops and Legal teams to support workforce planning and HR data reporting</li>\n"},{"text":"Qualifications","content":"\n<li>Proven experience as HRBP, ideally in a fast-paced and rapidly changing environment&nbsp;</li>\n<li>Solid knowledge of European and French labor law including disciplinary matters, Works Council (CSE) collaboration, and leave frameworks</li>\n<li>Experience working with a predominantly cadre workforce is required; familiarity with the Syntec collective agreement (Convention Collective Syntec) is a strong plus</li>\n<li>Excellent mentoring and relationship building skills</li>\n<li>Strong strategic thinking, problem solving and executive communication skills</li>\n<li>Analytical mindset with comfort around HR data, reporting, and compensation structure</li>\n<li>Fluency in French and English are mandatory</li>\n"}],"text":"Interim Senior HRBP","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p>We&rsquo;re looking for an experienced HRBP to join our HR team in Paris on a fixed-term contract (6 months approx). This is a hands-on, high-impact role at the heart of our People operations team. You&rsquo;ll be working closely with managers across our Go To Market and Marketing organizations, supporting them.</p>\n<p>&nbsp;</p>\n</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/a74bc52c-35f8-4a8e-83b2-fbcbe040ddb9","applyUrl":"https://jobs.lever.co/aircall/a74bc52c-35f8-4a8e-83b2-fbcbe040ddb9/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><strong>Why join us?</strong></div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our <a href=\"https://aircall.io/candidate-privacy-notice/\" class=\"postings-link\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"New York Office","team":"12004 - Success","allLocations":["New York Office"]},"createdAt":1775072324496,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role:\n \nWe are looking for an engaged and passionate Key Account Manager for our top tier North America customers, based in our office in New York office. \n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 16px;\">About the role:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 16px;\">Key Account Manager</strong><span style=\"font-size: 16px;\"> for our top tier North America customers, based in our office in </span><strong style=\"font-size: 16px;\">New York office. <br></strong></div>","id":"b07f348d-dcdf-404c-8013-d8560e53a868","lists":[{"text":"Key Responsibilities: ","content":"\n<li>Be <strong>responsible for a portfolio of&nbsp; 25-35 Key (VIP) accounts</strong> in NA ( 'logo' brands and midmarket businesses)&nbsp;&nbsp;</li>\n<li>Ensure <strong>customer growth, adoption, satisfaction and retention</strong></li>\n<li>Proactively monitor account activity, consolidate, deliver and <strong>help implement best practices</strong> for your customers</li>\n<li><strong>Help your customers </strong>manage the change that is involved in making new technologies successful</li>\n<li><strong>Develop strong networks</strong> with your customers with multiple key decision makers and Aircall champions</li>\n<li><strong>Handle contract renegotiations</strong> and mitigate risks</li>\n<li>Delve into and understand your customer's specificities (industry, locations, etc)</li>\n<li><strong>Work closely with Solutions Engineers</strong> and partners to meet customer goals and identify business opportunities</li>\n<li>Work within our integration ecosystem to help customers integrate Aircall into their existing software stack and maximize value and stickiness</li>\n<li>Organize quarterly on-site visits whenever possible</li>\n<li><strong>Drive and improve the segment’s strategy</strong> for NA</li>\n<li>Become a <strong>key contributor </strong>and referent within the Success team for advanced needs</li>\n<li>Develop new ways to <strong>increase customer satisfaction</strong>&nbsp;</li>\n<li>Contribute to the <strong>constant improvement of our processes</strong>, best practices, and tools</li>\n<li>Gather <strong>customer product feedback</strong> to help shape and define the product roadmap</li>\n<li>Bring in new ideas to delight our customers</li>\n"},{"text":"Qualifications:","content":"\n<li>Outstanding written and verbal communication skills in English. And<strong> Spanish proficiency strongly preferred</strong> for this role.</li>\n<li>You have 5 or more years of<strong> experience and expertise in Customer Success or Account Management</strong>&nbsp;</li>\n<li>You have a previous experience in the&nbsp;telecom industry or account management experience with Enterprise / SaaS solutions</li>\n<li>You are a strong communicator with excellent verbal and written communication skills</li>\n<li>You’re comfortable <strong>handling and structuring complex projects</strong> involving multiple decision makers (from C-level, VP, and Director-level contacts, to the end-users of the softwares)</li>\n<li>You’re comfortable with <strong>building and delivering </strong>data-driven recommendations&nbsp;</li>\n<li>You have <strong>great presentation skills</strong> and the ability to explain <strong>technical concepts in an easy to understand and structured manner</strong></li>\n<li>You have <strong>strong interpersonal skills</strong>, experience building strong relationships, and a passion for consistently providing a great customer experience</li>\n<li>You have a <strong>track record of meeting and exceeding account growth targets/KPIs</strong> on a consistent basis</li>\n<li>You’re confident in <strong>managing and completing tasks </strong>and issues in a fast-paced, international environment</li>\n<li>You have experience using Salesforce,&nbsp;CRMs and Google suite.</li>\n"}],"salaryRange":{"min":110000,"max":125000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 15px;\">This base range is not including a quarterly bonus and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.<br><strong>The OTE of this role is between 160,000-180,000 USD (70/30 split)</strong></span></div>","salaryDescriptionPlain":"This base range is not including a quarterly bonus and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\nThe OTE of this role is between 160,000-180,000 USD (70/30 split)\n","text":"Key Account Manager","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 16px;\">About the role:</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 16px;\">Key Account Manager</strong><span style=\"font-size: 16px;\"> for our top tier North America customers, based in our office in </span><strong style=\"font-size: 16px;\">New York office. <br></strong></div>","descriptionBodyPlain":"About the role:\n \nWe are looking for an engaged and passionate Key Account Manager for our top tier North America customers, based in our office in New York office. \n","hostedUrl":"https://jobs.lever.co/aircall/b07f348d-dcdf-404c-8013-d8560e53a868","applyUrl":"https://jobs.lever.co/aircall/b07f348d-dcdf-404c-8013-d8560e53a868/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"London Office","team":"12006 - Sales Overhead","allLocations":["London Office"]},"createdAt":1766171026009,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for a Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall’s most strategic countries.\n \nThis is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high-growth context, at a turning point in Aircall’s trajectory.\n \nWe are searching for a hands-on, execution-driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results — while keeping things human, fun, and fast.\n \n \nKey Responsibilities\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for a </span><strong style=\"font-size: 11pt;\">Managing Director</strong><span style=\"font-size: 11pt;\"> to own and drive </span><strong style=\"font-size: 11pt;\">end-to-end Go-To-Market (GTM) performance</strong><span style=\"font-size: 11pt;\"> for one of Aircall’s most strategic countries.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">This is an </span><strong style=\"font-size: 11pt;\">end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management,</strong><span style=\"font-size: 11pt;\"> in a high-growth context, at a turning point in Aircall’s trajectory.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">We are searching for a </span><strong style=\"font-size: 11pt;\">hands-on, execution-driven leader</strong><span style=\"font-size: 11pt;\"> who combines strategic clarity with </span><strong style=\"font-size: 11pt;\">operational rigor, builds high-performing teams, and consistently turns ambition into results </strong><span style=\"font-size: 11pt;\">— while keeping things human, fun, and fast.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong>Key Responsibilities</strong></div>","id":"1ef02302-bc1b-487b-9006-a8a4a456f570","lists":[{"text":"Own and drive end-to-end GTM performance","content":"\n<li>Full ownership of the <strong>regional GTM strategy and execution</strong>, from pipeline generation to renewals and expansion</li>\n<li>Accountability for <strong>pipeline creation, bookings, ARR growth, retention, and expansion</strong></li>\n<li>Ensuring tight alignment with Marketing, Partnerships, Product at a regional/ global level</li>\n"},{"text":"Execute ambitious growth targets","content":"\n<li>Translate company-level growth objectives into <strong>clear local plans and execution priorities</strong></li>\n<li>Drive consistent over performance through <strong>strong operating cadence, forecasting, and performance management</strong></li>\n"},{"text":"Lead AI-driven growth","content":"\n<li>Make Aircall’s <strong>AI Product Suite</strong> a central pillar of the local GTM motion</li>\n<li>Ensure teams are equipped to sell <strong>business outcomes and AI-driven value</strong>, not just features</li>\n<li>Identify and unlock new expansion levers through AI (upsell, cross-sell, new segments)</li>\n"},{"text":"Collaborate cross-functionally","content":"\n<li>Partner closely with <strong>Product</strong> to influence roadmap priorities and bring customer insights to AI innovation</li>\n<li>Work hand-in-hand with <strong>Marketing</strong> to drive demand generation, positioning, and regional GTM campaigns</li>\n<li>Develop and scale <strong>Partnerships</strong> as a strategic growth lever, including tech, channel, and ecosystem partners</li>\n"},{"text":"Build and inspire high-performing teams","content":"\n<li><strong>Lead, coach, and develop GTM teams</strong> across the region</li>\n<li>Foster a culture of <strong>excellence, ownership, and accountability</strong></li>\n<li><strong>Attract and retain top talent</strong> in a highly competitive environment</li>\n"}],"text":"Managing Director North / UKI","country":"GB","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for a </span><strong style=\"font-size: 11pt;\">Managing Director</strong><span style=\"font-size: 11pt;\"> to own and drive </span><strong style=\"font-size: 11pt;\">end-to-end Go-To-Market (GTM) performance</strong><span style=\"font-size: 11pt;\"> for one of Aircall&rsquo;s most strategic countries.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">This is an </span><strong style=\"font-size: 11pt;\">end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management,</strong><span style=\"font-size: 11pt;\"> in a high-growth context, at a turning point in Aircall&rsquo;s trajectory.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">We are searching for a </span><strong style=\"font-size: 11pt;\">hands-on, execution-driven leader</strong><span style=\"font-size: 11pt;\"> who combines strategic clarity with </span><strong style=\"font-size: 11pt;\">operational rigor, builds high-performing teams, and consistently turns ambition into results </strong><span style=\"font-size: 11pt;\">&mdash; while keeping things human, fun, and fast.</span></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong>Key Responsibilities</strong></div>","descriptionBodyPlain":"We are looking for a Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall’s most strategic countries.\n \nThis is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high-growth context, at a turning point in Aircall’s trajectory.\n \nWe are searching for a hands-on, execution-driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results — while keeping things human, fun, and fast.\n \n \nKey Responsibilities\n","hostedUrl":"https://jobs.lever.co/aircall/1ef02302-bc1b-487b-9006-a8a4a456f570","applyUrl":"https://jobs.lever.co/aircall/1ef02302-bc1b-487b-9006-a8a4a456f570/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Portugal Remote","team":"10006 - Support","allLocations":["Portugal Remote"]},"createdAt":1773413592508,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAs a Network Engineer on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.\n \nThe Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.\n \nThis role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.\n \nYou will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.\n \nThis role primarily supports regional business hours, while collaborating with Aircall’s global support organization when additional coverage or expertise is required.\n \n \nKey Responsibilities\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<div>As a Network Engineer on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.</div>\n<div>&nbsp;</div>\n<div>The Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.</div>\n<div>&nbsp;</div>\n<div>This role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.</div>\n<div>&nbsp;</div>\n<div>You will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.</div>\n<div>&nbsp;</div>\n<div>This role primarily supports regional business hours, while collaborating with Aircall’s global support organization when additional coverage or expertise is required.</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong>Key Responsibilities</strong></div>\n</div>","id":"046e6d9f-6a36-4b87-ba9c-b1989bee9541","lists":[{"text":"Voice and Telephony Troubleshooting","content":"<div>\n\n<li>Investigate escalated voice-quality issues such as robotic audio, jitter, packet loss, one-way audio, latency, and dropped calls</li>\n<li>Troubleshoot call routing and telephony behavior across SIP, VoIP infrastructure, and WebRTC applications</li>\n<li>Analyze logs, signaling data, and call traces to identify root causes of calling issues</li>\n<li>Support troubleshooting of inbound and outbound call failures, number reachability, and caller ID issues</li>\n\n</div>"},{"text":"Customer Investigation and Communication","content":"<div>\n\n<li>Lead technical troubleshooting sessions with customers to investigate voice-quality and connectivity issues</li>\n<li>Translate complex technical findings into clear explanations for customers and internal stakeholders</li>\n<li>Maintain strong communication throughout investigations, particularly for high-impact or sensitive cases</li>\n\n</div>"},{"text":"Collaboration and Escalation","content":"<div>\n\n<li>Work closely with Engineering and Product teams to diagnose platform-level issues</li>\n<li>Collaborate with telecom carriers such as Twilio and Bandwidth to investigate service behavior and routing problems</li>\n<li>Help drive resolution of systemic issues affecting multiple customers</li>\n\n</div>"},{"text":"Internal Enablement","content":"<div>\n\n<li>Train frontline support teams on voice-quality troubleshooting and escalation best practices</li>\n<li>Improve escalation processes to ensure high-quality case handoffs</li>\n<li>Create and maintain internal troubleshooting documentation</li>\n\n</div>"},{"text":"Continuous Improvement","content":"<div>\n\n<li>Monitor support trends and identify recurring voice-quality issues</li>\n<li>Recommend improvements to product features, support processes, and customer troubleshooting workflows</li>\n\n</div>"},{"text":"Required Qualifications","content":"<div>\n\n<li>You speak fluent German</li>\n<li>Experience supporting VoIP, telecom, or UCaaS platforms in a technical support or operations role</li>\n<li>Strong understanding of VoIP and telephony concepts, including SIP signaling and call routing</li>\n<li>Solid understanding of IP networking fundamentals (TCP/IP, NAT, VLANs, QoS, LAN/WAN)</li>\n<li>Experience troubleshooting real-time communications issues such as poor audio quality, dropped calls, or call routing failures</li>\n<li>Strong written and verbal communication skills in English</li>\n<li>Ability to clearly explain complex technical issues to both technical and non-technical audiences</li>\n<li>Strong organizational skills and the ability to manage multiple issues simultaneously in a fast-paced environment</li>\n<li>Customer-focused mindset and strong problem-solving skills</li>\n\n</div>"},{"text":"Preferred Qualifications","content":"<div>\n\n<li>Experience troubleshooting WebRTC-based communication platforms</li>\n<li>Experience working with telecom carriers or telephony providers</li>\n<li>Familiarity with packet capture analysis (PCAP) or SIP trace analysis</li>\n<li>Experience with monitoring and observability tools such as Datadog</li>\n<li>Familiarity with analytics tools such as Looker</li>\n<li>Experience using Zendesk and Atlassian tools (Jira, Confluence)</li>\n<li>Familiarity with IVR, ACD, and call-routing configurations</li>\n<li>CCNA or similar networking certification</li>\n\n</div>"}],"text":"Network engineer","country":"PT","workplaceType":"remote","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<div>As a Network Engineer on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers&rsquo; ability to make and receive calls through Aircall.</div>\n<div>&nbsp;</div>\n<div>The Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.</div>\n<div>&nbsp;</div>\n<div>This role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.</div>\n<div>&nbsp;</div>\n<div>You will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.</div>\n<div>&nbsp;</div>\n<div>This role primarily supports regional business hours, while collaborating with Aircall&rsquo;s global support organization when additional coverage or expertise is required.</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div><strong>Key Responsibilities</strong></div>\n</div>","descriptionBodyPlain":"As a Network Engineer on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.\n \nThe Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.\n \nThis role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.\n \nYou will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.\n \nThis role primarily supports regional business hours, while collaborating with Aircall’s global support organization when additional coverage or expertise is required.\n \n \nKey Responsibilities\n","hostedUrl":"https://jobs.lever.co/aircall/046e6d9f-6a36-4b87-ba9c-b1989bee9541","applyUrl":"https://jobs.lever.co/aircall/046e6d9f-6a36-4b87-ba9c-b1989bee9541/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits \n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in term of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits </div><div><br></div><div><i><u>DE&amp;I Statement:&nbsp;</u></i></div><div><i>At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are&nbsp;<b>core to our Aircall journey.</b>&nbsp;</i></div><div><i>We promote active inclusion to foster a<b>&nbsp;strong sense of belonging</b>&nbsp;which is one of our main strengths as a business. We strive to assemble diverse people that can&nbsp;<b>enrich and learn from each other</b>. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing&nbsp;<b>equal opportunities&nbsp;</b>to develop and thrive.</i></div><div><i>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and&nbsp;<b>keep this conversation&nbsp;</b>open because we realize that we have work to do and much to learn.</i></div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Sydney Office","team":"10006 - Support","allLocations":["Sydney Office"]},"createdAt":1775141428849,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n\nAs a Technical Support Specialist on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.\n \nThe Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.\n \nThis role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.\n \nYou will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.\n \nThis role primarily supports regional business hours, while collaborating with Aircall’s global support organization when additional coverage or expertise is required.\n \nThis role will require you to be minimum 1 day a week in-office.\n \n \n \n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong>About the Role:</strong> <br><br>As a Technical Support Specialist on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.</div>\n<div>&nbsp;</div>\n<div>The Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.</div>\n<div>&nbsp;</div>\n<div>This role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.</div>\n<div>&nbsp;</div>\n<div>You will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.</div>\n<div>&nbsp;</div>\n<div>This role primarily supports regional business hours, while collaborating with Aircall’s global support organization when additional coverage or expertise is required.</div>\n<div>&nbsp;</div>\n<div><strong>This role will require you to be minimum 1 day a week in-office.</strong></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","id":"f58007f2-ae72-4b07-89bd-d73ef500e881","lists":[{"text":"Key Responsibilities: Voice and Telephony Troubleshooting","content":"\n<li>Investigate escalated voice-quality issues such as robotic audio, jitter, packet loss, one-way audio, latency, and dropped calls</li>\n<li>Troubleshoot call routing and telephony behavior across SIP, VoIP infrastructure, and WebRTC applications</li>\n<li>Analyze logs, signaling data, and call traces to identify root causes of calling issues</li>\n<li>Support troubleshooting of inbound and outbound call failures, number reachability, and caller ID issues</li>\n"},{"text":"Key Responsibilities: Customer Investigation and Communication","content":"\n<li>Lead technical troubleshooting sessions with customers to investigate voice-quality and connectivity issues</li>\n<li>Translate complex technical findings into clear explanations for customers and internal stakeholders</li>\n<li>Maintain strong communication throughout investigations, particularly for high-impact or sensitive cases</li>\n"},{"text":"Key Responsibilities: Collaboration and Escalation","content":"\n<li>Work closely with Engineering and Product teams to diagnose platform-level issues</li>\n<li>Collaborate with telecom carriers such as Twilio and Bandwidth to investigate service behavior and routing problems</li>\n<li>Help drive resolution of systemic issues affecting multiple customers</li>\n"},{"text":"Key Responsibilities: Internal Enablement","content":"\n<li>Train frontline support teams on voice-quality troubleshooting and escalation best practices</li>\n<li>Improve escalation processes to ensure high-quality case handoffs</li>\n<li>Create and maintain internal troubleshooting documentation</li>\n"},{"text":"Key Responsibilities: Continuous Improvement","content":"\n<li>Monitor support trends and identify recurring voice-quality issues</li>\n<li>Recommend improvements to product features, support processes, and customer troubleshooting workflows</li>\n\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>"},{"text":"Required Qualifications:","content":"\n<li>Experience supporting VoIP, telecom, or UCaaS platforms in a technical support or operations role</li>\n<li>Strong understanding of VoIP and telephony concepts, including SIP signaling and call routing</li>\n<li>Solid understanding of IP networking fundamentals (TCP/IP, NAT, VLANs, QoS, LAN/WAN)</li>\n<li>Experience troubleshooting real-time communications issues such as poor audio quality, dropped calls, or call routing failures</li>\n<li>Strong written and verbal communication skills in English</li>\n<li>Ability to clearly explain complex technical issues to both technical and non-technical audiences</li>\n<li>Strong organizational skills and the ability to manage multiple issues simultaneously in a fast-paced environment</li>\n<li>Customer-focused mindset and strong problem-solving skills</li>\n"},{"text":"Preferred Qualifications:","content":"\n<li>Experience troubleshooting WebRTC-based communication platforms</li>\n<li>Experience working with telecom carriers or telephony providers</li>\n<li>Familiarity with packet capture analysis (PCAP) or SIP trace analysis</li>\n<li>Experience with monitoring and observability tools such as Datadog</li>\n<li>Familiarity with analytics tools such as Looker</li>\n<li>Experience using Zendesk and Atlassian tools (Jira, Confluence)</li>\n<li>Familiarity with IVR, ACD, and call-routing configurations</li>\n<li>CCNA or similar networking certification</li>\n"}],"salaryRange":{"max":110000,"min":95000,"currency":"AUD","interval":"per-year-salary"},"salaryDescription":"<div>This salary range includes 10% annual bonus OTE.&nbsp;</div>","salaryDescriptionPlain":"This salary range includes 10% annual bonus OTE. \n","text":"Network Engineer","country":"AU","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong>About the Role:</strong> <br><br>As a Technical Support Specialist on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers&rsquo; ability to make and receive calls through Aircall.</div>\n<div>&nbsp;</div>\n<div>The Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.</div>\n<div>&nbsp;</div>\n<div>This role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.</div>\n<div>&nbsp;</div>\n<div>You will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.</div>\n<div>&nbsp;</div>\n<div>This role primarily supports regional business hours, while collaborating with Aircall&rsquo;s global support organization when additional coverage or expertise is required.</div>\n<div>&nbsp;</div>\n<div><strong>This role will require you to be minimum 1 day a week in-office.</strong></div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>\n<div>&nbsp;</div>","descriptionBodyPlain":"About the Role:\n\nAs a Technical Support Specialist on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.\n \nThe Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.\n \nThis role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.\n \nYou will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.\n \nThis role primarily supports regional business hours, while collaborating with Aircall’s global support organization when additional coverage or expertise is required.\n \nThis role will require you to be minimum 1 day a week in-office.\n \n \n \n","hostedUrl":"https://jobs.lever.co/aircall/f58007f2-ae72-4b07-89bd-d73ef500e881","applyUrl":"https://jobs.lever.co/aircall/f58007f2-ae72-4b07-89bd-d73ef500e881/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find our Candidate Privacy Notice Here.\n","additional":"<div><span style=\"font-size: 16px\">Why join us?</span></div><div><br></div><div><span style=\"font-size: 16px\">🚀 Key moment to join Aircall in terms of growth and opportunities</span></div><div><span style=\"font-size: 16px\">💆‍♀️ Our people matter, work-life balance is important at Aircall</span></div><div><span style=\"font-size: 16px\">📚 Fast-learning environment, entrepreneurial and strong team spirit</span></div><div><span style=\"font-size: 16px\">🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</span></div><div><span style=\"font-size: 16px\">💶 Competitive salary package &amp; benefits</span></div><div><br></div><div><span style=\"font-size: 16px\">DE&amp;I Statement:&nbsp;</span></div><div><span style=\"font-size: 16px\">At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</span></div><div><br></div><div><span style=\"font-size: 16px\">We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</span></div><div><br></div><div><span style=\"font-size: 16px\">We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. </span><a href=\"https://aircall.io/candidate-privacy-notice/\"><span style=\"font-size: 16px\">Find our Candidate Privacy Notice Here.</span></a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Mexico City Office","team":"11002 - Partnerships","allLocations":["Mexico City Office"]},"createdAt":1774301704190,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout this Role:\nAircall is opening a new office in Mexico to support the growth in LATAM. You are the second partner manager in-market for our LATAM expansion. You will report directly to the Director, Channel Partnerships Americas and be responsible for supporting Aircall's strategic direction for LATAM.\nYour leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\nAs a Partner Account Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.\nThis role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.\nThis position is based in Mexico City (Polanco) and hybrid.\n\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<h3><strong>About this Role:</strong></h3>\n<p>Aircall is opening a new office in Mexico to support the growth in LATAM. You are the second partner manager in-market for our LATAM expansion. You will <strong>report directly to the Director, Channel Partnerships Americas </strong>and be responsible for <strong>supporting Aircall's strategic direction for LATAM.</strong></p>\n<p>Your leadership &amp; knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.<strong><br></strong></p>\n<p>As a Partner Account Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.</p>\n<p>This role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.</p>\n<p><strong>This position is based in&nbsp;Mexico City (Polanco) and hybrid.<br><br></strong></p>\n</div>","id":"a6430129-ae55-4180-9bca-3f1ae3f1dd66","lists":[{"text":"Key Responsibilities:","content":"\n<li>\n<p><strong>Partnership Management: </strong>Develop and manage relationships with key strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms).</p>\n</li>\n<li>\n<p><strong>Business Development:</strong> Identify new partnership opportunities and develop strategies to expand Aircall’s market presence in LATAM.&nbsp;</p>\n</li>\n<li>\n<p><strong>Lead and accelerate sales growth</strong> by executing business strategies tailored to these markets.</p>\n</li>\n<li>\n<p>Provide <strong>strategic insights</strong>, working closely with the Sales Director, to adapt Aircall’s vision and strategy for the region.</p>\n</li>\n<li>\n<p>Collaborate effectively with <strong>cross-functional teams</strong> such as Marketing, Partnerships, BDR, Customer Success, Product, and Tech to evaluate and pursue growth opportunities in the market.</p>\n</li>\n<li>\n<p><strong>Event Participation:</strong> Represent Aircall at industry events, conferences, and thought leadership forums to enhance brand visibility and partnership opportunities.</p>\n</li>\n<li>\n<p>Develop a deep understanding of the <strong>LATAM SMB market</strong>, the competitive landscape, and key trends in Mexico, Colombia, and Chile to keep Aircall at the forefront of industry developments.</p>\n</li>\n"},{"text":"Qualifications:","content":"<div>\n\n<li>\n<p><strong>Fluency in Spanish and English</strong> is a must</p>\n</li>\n<li>\n<p><strong>Entrepreneurial mindset</strong> to establish and grow our presence in a new market, demonstrating autonomy,&nbsp;</p>\n</li>\n<li>\n<p>Self-starter motivated to <strong>go above and beyond the task</strong> at hand and succeed in a collaborative, fast-paced environment.</p>\n</li>\n<li>\n<p>Naturally <strong>curious and passionate</strong> about learning and adapting to new markets, technologies, and sales strategies in Latin America (LATAM)</p>\n</li>\n<li>\n<p>Experience with <strong>channel and integration partnerships</strong> in LATAM is an added advantage.</p>\n</li>\n<li>\n<p>A previous experience in the <strong>Hubspot, Salesforce or Zendesk ecosystem</strong> will be a plus</p>\n</li>\n<li>\n<p>Tons of <strong>energy, passion, humor</strong>, compassion, and enthusiasm</p>\n</li>\n\n</div>"}],"text":"Partner Account Manager - LATAM","country":"MX","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<h3><strong>About this Role:</strong></h3>\n<p>Aircall is opening a new office in Mexico to support the growth in LATAM. You are the second partner manager in-market for our LATAM expansion. You will <strong>report directly to the Director, Channel Partnerships Americas </strong>and be responsible for <strong>supporting Aircall's strategic direction for LATAM.</strong></p>\n<p>Your leadership &amp; knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.<strong><br></strong></p>\n<p>As a Partner Account Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.</p>\n<p>This role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.</p>\n<p><strong>This position is based in&nbsp;Mexico City (Polanco) and hybrid.<br><br></strong></p>\n</div>","descriptionBodyPlain":"About this Role:\nAircall is opening a new office in Mexico to support the growth in LATAM. You are the second partner manager in-market for our LATAM expansion. You will report directly to the Director, Channel Partnerships Americas and be responsible for supporting Aircall's strategic direction for LATAM.\nYour leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\nAs a Partner Account Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.\nThis role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.\nThis position is based in Mexico City (Polanco) and hybrid.\n\n","hostedUrl":"https://jobs.lever.co/aircall/a6430129-ae55-4180-9bca-3f1ae3f1dd66","applyUrl":"https://jobs.lever.co/aircall/a6430129-ae55-4180-9bca-3f1ae3f1dd66/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, internet, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Marketing","location":"Seattle Office","team":"11003 - Demand Generation","allLocations":["Seattle Office"]},"createdAt":1772668366694,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nPerformance Marketing Manager (North America)\n \nAs a Performance Marketing Manager, you will develop and execute paid marketing campaigns across various channels, in the North America region. This role will work closely with the marketing team to set campaign objectives, target audience, and budget, and use data analysis to optimize both regional and global campaign performance. \n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 11pt;\">Performance Marketing Manager (North America)</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a Performance Marketing Manager, you will develop and execute paid marketing campaigns across various channels, in the North America region. This role will work closely with the marketing team to set campaign objectives, target audience, and budget, and use data analysis to optimize both regional and global campaign performance. </span></div>","id":"5f5e229b-7cfb-4426-9e34-e95988364bc9","lists":[{"text":"Key Responsibilities:","content":"\n<li>Lead the planning and execution of paid marketing campaigns across various channels (Google, Bing, LinkedIn, Meta, Reddit, etc.)</li>\n<li>Set campaign objectives, target audience, and achieve budget targets.</li>\n<li>Monitor, analyze, and optimize campaign performance using data from tools like Looker, Google Analytics, HubSpot, and Salesforce.</li>\n<li>Make data-driven decisions to optimize campaigns, drive performance, and maximize Return on Ad Spend (ROAS).</li>\n<li>Stay on top of ad spend and deliver strong ROI while adhering to allocated budgets.</li>\n<li>Own performance reporting from top-of-funnel through lead and pipeline generation, delivering regular readouts to the NA Sales Director, General Manager, and marketing leadership.</li>\n<li>Conduct root cause analysis on performance trends and translate findings into clear, actionable recommendations for senior stakeholders.</li>\n<li>Collaborate with marketing and sales stakeholders to identify opportunities for growth, experimentation, and optimization.</li>\n<li>Manage purchase orders and forward invoices from ad platforms to the finance team accurately and on time, in compliance with internal policies and vendor agreements.</li>\n<li>Stay current on industry trends and best practices across all ad platforms and channels.</li>\n"},{"text":"Qualifications","content":"\n<li>5+ years experience in performance marketing, digital marketing, or demand generation, with at least 1 year in the B2B software industry.</li>\n<li>Strong analytical skills with the ability to work across raw and structured data sources (Excel, Looker Studio, Google Analytics, etc.) to surface insights and drive decisions.</li>\n<li>Proven ability to communicate performance results and strategic recommendations to senior leadership and cross-functional stakeholders, both verbally and in writing.</li>\n<li>Experience developing high-performing ad content and creative in collaboration with cross-functional teams.</li>\n<li>High attention to detail when working with financial data, performance data, and campaign setup across platforms.</li>\n<li>Strong organizational skills with the ability to manage multiple projects simultaneously.</li>\n<li>Intellectually curious mindset with a desire to seek out opportunities for improvement and optimization.</li>\n"}],"salaryRange":{"min":120000,"max":150000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 14.6667px;\">This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.</span></div>","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Performance Marketing Manager","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 11pt;\">Performance Marketing Manager (North America)</strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a Performance Marketing Manager, you will develop and execute paid marketing campaigns across various channels, in the North America region. This role will work closely with the marketing team to set campaign objectives, target audience, and budget, and use data analysis to optimize both regional and global campaign performance. </span></div>","descriptionBodyPlain":"Performance Marketing Manager (North America)\n \nAs a Performance Marketing Manager, you will develop and execute paid marketing campaigns across various channels, in the North America region. This role will work closely with the marketing team to set campaign objectives, target audience, and budget, and use data analysis to optimize both regional and global campaign performance. \n","hostedUrl":"https://jobs.lever.co/aircall/5f5e229b-7cfb-4426-9e34-e95988364bc9","applyUrl":"https://jobs.lever.co/aircall/5f5e229b-7cfb-4426-9e34-e95988364bc9/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Permanent Full Time Employee","department":"Marketing","location":"London Office","team":"11003 - Demand Generation","allLocations":["London Office"]},"createdAt":1777905707413,"descriptionPlain":"As a Performance Marketing Manager, you will develop and execute paid marketing campaigns\nacross various channels, in the EMEA/LATAM region. This role will work closely with the\nmarketing team to set campaign objectives, target audience, and budget, and use data analysis\nto optimize both regional and global campaign performance.\n","description":"<div>As a Performance Marketing Manager, you will develop and execute paid marketing campaigns<br>across various channels, in the EMEA/LATAM region. This role will work closely with the<br>marketing team to set campaign objectives, target audience, and budget, and use data analysis<br>to optimize both regional and global campaign performance.</div>","id":"3be67cad-9eed-4f35-be25-1ba0bbabfb48","lists":[{"text":"Key Responsibilities:","content":"<div>● Lead the planning and execution of paid marketing campaigns across various channels&nbsp;(Google, Bing, LinkedIn, Meta, Reddit, etc.)<br>● Set campaign objectives, target audience, and achieve budget targets.<br>● Monitor, analyze, and optimize campaign performance using data from tools like Looker,&nbsp;Google Analytics, HubSpot, and Salesforce.<br>● Make data-driven decisions to optimize campaigns, drive performance, and maximize&nbsp;Return on Ad Spend (ROAS).<br>● Stay on top of ad spend and deliver strong ROI while adhering to allocated budgets.<br>● Own performance reporting from top-of-funnel through lead and pipeline generation,&nbsp;delivering regular readouts to the EMEA/LATAM Sales Director, General Manager, and&nbsp;marketing leadership.<br>● Conduct root cause analysis on performance trends and translate findings into clear,&nbsp;actionable recommendations for senior stakeholders.<br>● Collaborate with marketing and sales stakeholders to identify opportunities for growth,&nbsp;experimentation, and optimization.<br>● Manage purchase orders and forward invoices from ad platforms to the finance team&nbsp;accurately and on time, in compliance with internal policies and vendor agreements.<br>● Stay current on industry trends and best practices across all ad platforms and channels.</div>"},{"text":"Qualifications:","content":"<div>● 3+ years experience in performance marketing, digital marketing, or demand generation,&nbsp;with at least 1 year in the B2B software industry.<br>● Strong analytical skills with the ability to work across raw and structured data sources&nbsp;(Excel, Looker Studio, Google Analytics, etc.) to surface insights and drive decisions.<br>● Proven ability to communicate performance results and strategic recommendations to&nbsp;senior leadership and cross-functional stakeholders, both verbally and in writing.<br>● Experience developing high-performing ad content and creative in collaboration with&nbsp;cross-functional teams.<br>● High attention to detail when working with financial data, performance data, and&nbsp;campaign setup across platforms.<br>● Strong organizational skills with the ability to manage multiple projects simultaneously.<br>● Intellectually curious mindset with a desire to seek out opportunities for improvement and&nbsp;optimization.</div>"}],"text":"Performance Marketing Manager (EMEA/LATAM)","country":"GB","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<div>As a Performance Marketing Manager, you will develop and execute paid marketing campaigns<br>across various channels, in the EMEA/LATAM region. This role will work closely with the<br>marketing team to set campaign objectives, target audience, and budget, and use data analysis<br>to optimize both regional and global campaign performance.</div>","descriptionBodyPlain":"As a Performance Marketing Manager, you will develop and execute paid marketing campaigns\nacross various channels, in the EMEA/LATAM region. This role will work closely with the\nmarketing team to set campaign objectives, target audience, and budget, and use data analysis\nto optimize both regional and global campaign performance.\n","hostedUrl":"https://jobs.lever.co/aircall/3be67cad-9eed-4f35-be25-1ba0bbabfb48","applyUrl":"https://jobs.lever.co/aircall/3be67cad-9eed-4f35-be25-1ba0bbabfb48/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Permanent Full Time Employee","department":"Marketing","location":"Paris Office","team":"11003 - Demand Generation","allLocations":["Paris Office"]},"createdAt":1778588319511,"descriptionPlain":"As a Performance Marketing Manager, you will develop and execute paid marketing campaigns\nacross various channels, in the EMEA/LATAM region.\nThis role will work closely with the marketing team to set campaign objectives, target audience, and budget, and use data analysis to optimize both regional and global campaign performance.\n","description":"<div>As a <strong>Performance Marketing Manager, </strong>you will develop and execute paid marketing campaigns<br>across various channels, in the EMEA/LATAM region.</div>\n<div>This role will work closely with the&nbsp;marketing team to set campaign objectives, target audience, and budget, and use data analysis&nbsp;to optimize both regional and global campaign performance.</div>","id":"8f634ad5-cabc-49cc-89f5-27947b96051c","lists":[{"text":"Key Responsibilities:","content":"<div>● Lead the planning and execution of paid marketing campaigns across various channels&nbsp;(Google, Bing, LinkedIn, Meta, Reddit, etc.)<br>● Set campaign objectives, target audience, and achieve budget targets.<br>● Monitor, analyze, and optimize campaign performance using data from tools like Looker,&nbsp;Google Analytics, HubSpot, and Salesforce.<br>● Make data-driven decisions to optimize campaigns, drive performance, and maximize&nbsp;Return on Ad Spend (ROAS).<br>● Stay on top of ad spend and deliver strong ROI while adhering to allocated budgets.<br>● Own performance reporting from top-of-funnel through lead and pipeline generation,&nbsp;delivering regular readouts to the EMEA/LATAM Sales Director, General Manager, and&nbsp;marketing leadership.<br>● Conduct root cause analysis on performance trends and translate findings into clear,&nbsp;actionable recommendations for senior stakeholders.<br>● Collaborate with marketing and sales stakeholders to identify opportunities for growth,&nbsp;experimentation, and optimization.<br>● Manage purchase orders and forward invoices from ad platforms to the finance team&nbsp;accurately and on time, in compliance with internal policies and vendor agreements.<br>● Stay current on industry trends and best practices across all ad platforms and channels.</div>"},{"text":"Qualifications:","content":"<div>● 3+ years experience in performance marketing, digital marketing, or demand generation,&nbsp;with at least 1 year in the B2B software industry.<br>● Strong analytical skills with the ability to work across raw and structured data sources&nbsp;(Excel, Looker Studio, Google Analytics, etc.) to surface insights and drive decisions.<br>● Proven ability to communicate performance results and strategic recommendations to&nbsp;senior leadership and cross-functional stakeholders, both verbally and in writing.<br>● Experience developing high-performing ad content and creative in collaboration with&nbsp;cross-functional teams.<br>● High attention to detail when working with financial data, performance data, and&nbsp;campaign setup across platforms.<br>● Strong organizational skills with the ability to manage multiple projects simultaneously.<br>● Intellectually curious mindset with a desire to seek out opportunities for improvement and&nbsp;optimization.</div>"}],"text":"Performance Marketing Manager (EMEA/LATAM)","country":"FR","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<div>As a <strong>Performance Marketing Manager, </strong>you will develop and execute paid marketing campaigns<br>across various channels, in the EMEA/LATAM region.</div>\n<div>This role will work closely with the&nbsp;marketing team to set campaign objectives, target audience, and budget, and use data analysis&nbsp;to optimize both regional and global campaign performance.</div>","descriptionBodyPlain":"As a Performance Marketing Manager, you will develop and execute paid marketing campaigns\nacross various channels, in the EMEA/LATAM region.\nThis role will work closely with the marketing team to set campaign objectives, target audience, and budget, and use data analysis to optimize both regional and global campaign performance.\n","hostedUrl":"https://jobs.lever.co/aircall/8f634ad5-cabc-49cc-89f5-27947b96051c","applyUrl":"https://jobs.lever.co/aircall/8f634ad5-cabc-49cc-89f5-27947b96051c/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Seattle Office","team":"11002 - Partnerships","allLocations":["Seattle Office","San Francisco Office"]},"createdAt":1773352403734,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role\nAs Principal Growth Partnerships & Reseller Manager you will own the strategy and execution for Aircall’s Growth partnerships and reseller programs. Your mandate is to build a repeatable growth engine from the Growth Ecosystem, and drive meaningful ARR contribution from integration partnerships across CRM, helpdesk, ATS, eCommerce, and emerging verticals.\nThis role sits within the Tech Alliance Partnership organisation at the intersection of Product and GTM, operating as a global overlay function. You will prioritize integration investments, lead outbound partner acquisition leveraging Aircall’s AI voice agent and MCP capabilities, and explore new reseller partnerships\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<h2><strong>About the Role</strong></h2>\n<p>As Principal Growth Partnerships &amp; Reseller Manager you will own the strategy and execution for Aircall’s Growth partnerships and reseller programs. Your mandate is to build a repeatable growth engine from the Growth Ecosystem, and drive meaningful ARR contribution from integration partnerships across CRM, helpdesk, ATS, eCommerce, and emerging verticals.</p>\n<p>This role sits within the Tech Alliance Partnership organisation at the intersection of Product and GTM, operating as a global overlay function. You will prioritize integration investments, lead outbound partner acquisition leveraging Aircall’s AI voice agent and MCP capabilities, and explore new reseller partnerships</p>\n</div>","id":"802f5f5f-ca68-451a-8290-aaff8b8b7e81","lists":[{"text":"Key Responsibilities: ","content":"<div>\n\n<li>\n<p>Maintain and evolve a prioritization framework for integration investment decisions, balancing TAM potential, AI acceleration fit, integration maturity, and resource constraints</p>\n</li>\n<li>\n<p>Drive pipeline and MRR growth through targeted partner launch activations</p>\n</li>\n<li>\n<p>Lead outbound business development to acquire new integration partners, leveraging Aircall’s AI voice agent and Model Context Protocol (MCP) capabilities to target high-volume, consumption-based opportunities</p>\n</li>\n<li>\n<p>Closely work with Collaborate with internal product teams to develop and manage reseller partnership models with key ecosystem partners</p>\n</li>\n<li>\n<p>Coordinate cross-functionally with Product, Engineering, Sales, and Marketing to align partnership initiatives with Aircall’s AI-first product roadmap</p>\n</li>\n<li>\n<p>Track and report on partnership-attached revenue, YoY growth, and pipeline contribution to senior leadership</p>\n</li>\n\n</div>"},{"text":"Qualifications: ","content":"<div>\n\n<li>\n<p>10+ years of experience in technology partnerships, business development, or ecosystem management within a B2B SaaS environment</p>\n</li>\n<li>\n<p>Proven track record of building and scaling partner programs that drive measurable revenue impact</p>\n</li>\n<li>\n<p>Deep understanding of the SaaS ecosystem landscape across vertical and horizontal Saas&nbsp;</p>\n</li>\n<li>\n<p>Strong strategic thinking with the ability to make hard trade-offs and prioritize under resource constraints</p>\n</li>\n<li>\n<p>Experience with AI product positioning and/or consumption-based commercial models</p>\n</li>\n<li>\n<p>Excellent BD instincts with demonstrated ability to research, target, and close new partnership opportunities</p>\n</li>\n<li>\n<p>Strong partner empathy — ability to frame value from the partner’s perspective, not just Aircall’s</p>\n</li>\n<li>\n<p>Cross-functional collaboration skills, comfortable working with Product, Engineering, Sales, and Marketing teams</p>\n</li>\n<li>\n<p>Data-driven mindset with experience using partnership metrics (attached revenue, pipeline contribution, attachment rates) to inform strategy</p>\n</li>\n<li>\n<p>Strong executive presence and crisp storytelling for internal and external stakeholder engagement</p>\n</li>\n<li>\n<p>Experience working across multiple regions and functions in a global organization</p>\n</li>\n\n</div>"},{"text":"Nice to Haves: ","content":"<div>\n\n<li>\n<p>Familiarity with telephony, CCaaS, or AI-powered communication platforms</p>\n</li>\n<li>\n<p>Experience managing reseller or channel partner programs</p>\n</li>\n<li>\n<p>Understanding of API-based integration models and Model Context Protocol (MCP) concepts</p>\n</li>\n<li>\n<p>Experience in a company transitioning from a traditional product model to an AI-first platform strategy</p>\n</li>\n<li>\n<p>Knowledge of competitive dynamics across voice/communications</p>\n</li>\n\n</div>"}],"salaryRange":{"min":150000,"max":175000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>This base range is not including a quarterly bonus (70/30 split), equity, and other benefits.<br>The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.</div>","salaryDescriptionPlain":"This base range is not including a quarterly bonus (70/30 split), equity, and other benefits.\nThe actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.\n","text":"Principal Growth Partnerships & Reseller Manager","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<h2><strong>About the Role</strong></h2>\n<p>As Principal Growth Partnerships &amp; Reseller Manager you will own the strategy and execution for Aircall&rsquo;s Growth partnerships and reseller programs. Your mandate is to build a repeatable growth engine from the Growth Ecosystem, and drive meaningful ARR contribution from integration partnerships across CRM, helpdesk, ATS, eCommerce, and emerging verticals.</p>\n<p>This role sits within the Tech Alliance Partnership organisation at the intersection of Product and GTM, operating as a global overlay function. You will prioritize integration investments, lead outbound partner acquisition leveraging Aircall&rsquo;s AI voice agent and MCP capabilities, and explore new reseller partnerships</p>\n</div>","descriptionBodyPlain":"About the Role\nAs Principal Growth Partnerships & Reseller Manager you will own the strategy and execution for Aircall’s Growth partnerships and reseller programs. Your mandate is to build a repeatable growth engine from the Growth Ecosystem, and drive meaningful ARR contribution from integration partnerships across CRM, helpdesk, ATS, eCommerce, and emerging verticals.\nThis role sits within the Tech Alliance Partnership organisation at the intersection of Product and GTM, operating as a global overlay function. You will prioritize integration investments, lead outbound partner acquisition leveraging Aircall’s AI voice agent and MCP capabilities, and explore new reseller partnerships\n","hostedUrl":"https://jobs.lever.co/aircall/802f5f5f-ca68-451a-8290-aaff8b8b7e81","applyUrl":"https://jobs.lever.co/aircall/802f5f5f-ca68-451a-8290-aaff8b8b7e81/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Product","location":"San Francisco Office","team":"13002 - Product","allLocations":["San Francisco Office"]},"createdAt":1776119387599,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWant to know more about the team?Design at Aircall →\n\nWhat will this role do? We are looking for a proactive and creative problem solver to join our team as a Product Designer. You will work on our AI voice and messaging agent products and design intuitive setup experiences that anyone can use to build high quality AI agents. If you want to contribute to establishing AI agent setup best practices, get mentored by a staff level designer, and love staying on top of the latest AI tools and experiences, this is the right role for you.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p><strong>Want to know more about the team?</strong> <a href=\"https://www.notion.so/Design-at-Aircall-31e7e6edac10804baa2ef1ef73967386\">Design at Aircall →</a><strong><a href=\"https://www.notion.so/Design-at-Aircall-31e7e6edac10804baa2ef1ef73967386\" style=\"text-decoration: none;\"><span style=\"font-size: 11pt; font-family: Poppins, sans-serif; color: #1155cc; text-decoration: underline; text-decoration-skip-ink: none;\"> </span></a><br><br>What will this role do? </strong>We are looking for a proactive and creative problem solver to join our team as a Product Designer. You will work on our AI voice and messaging agent products and design intuitive setup experiences that anyone can use to build high quality AI agents. If you want to contribute to establishing AI agent setup best practices, get mentored by a staff level designer, and love staying on top of the latest AI tools and experiences, this is the right role for you.</p>\n</div>","id":"399ef97b-86e7-4454-9bdd-d3f3e03a1f8a","lists":[{"text":"Your Profile:","content":"\n<li>We value people who are collaborative and customer-centric. Even better, the ones who know how to work hard and have fun at the same time.</li>\n<li>Not afraid to speak up if the user experience doesn’t look quite right, no matter how big or small</li>\n<li>Testing out the latest AI tools and has integrated AI in their design workflows and habits</li>\n<li>Enjoys partnering with engineers and PMs, especially in person</li>\n<li>1-3+ years of design experience with an emphasis on at least 1 year of full-time experience in-house at a company building product</li>\n<li>Professional proficiency in English — written and verbal</li>\n<li>Technical acumen is a plus</li>\n"}],"salaryRange":{"min":125000,"max":160000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.</div>","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Product Designer - AI Agents","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p><strong>Want to know more about the team?</strong> <a href=\"https://www.notion.so/Design-at-Aircall-31e7e6edac10804baa2ef1ef73967386\">Design at Aircall &rarr;</a><strong><a style=\"text-decoration: none;\" href=\"https://www.notion.so/Design-at-Aircall-31e7e6edac10804baa2ef1ef73967386\"><span style=\"font-size: 11pt; font-family: Poppins, sans-serif; color: #1155cc; text-decoration: underline; text-decoration-skip-ink: none;\"> </span></a><br><br>What will this role do? </strong>We are looking for a proactive and creative problem solver to join our team as a Product Designer. You will work on our AI voice and messaging agent products and design intuitive setup experiences that anyone can use to build high quality AI agents. If you want to contribute to establishing AI agent setup best practices, get mentored by a staff level designer, and love staying on top of the latest AI tools and experiences, this is the right role for you.</p>\n</div>","descriptionBodyPlain":"Want to know more about the team?Design at Aircall →\n\nWhat will this role do? We are looking for a proactive and creative problem solver to join our team as a Product Designer. You will work on our AI voice and messaging agent products and design intuitive setup experiences that anyone can use to build high quality AI agents. If you want to contribute to establishing AI agent setup best practices, get mentored by a staff level designer, and love staying on top of the latest AI tools and experiences, this is the right role for you.\n","hostedUrl":"https://jobs.lever.co/aircall/399ef97b-86e7-4454-9bdd-d3f3e03a1f8a","applyUrl":"https://jobs.lever.co/aircall/399ef97b-86e7-4454-9bdd-d3f3e03a1f8a/apply"},{"additionalPlain":"This internship will be based in San Francisco with an expectation of 2 days a week in office on Monday and Wednesday. Duration is up to 12 months. \n\n*Please note, we cannot offer work sponsorship for this position and require a valid work permit. \n\n\nWhy join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><span style=\"font-size: 16px;\">This internship will be based in San Francisco</span><b style=\"font-size: 16px;\">&nbsp;</b><span style=\"font-size: 16px;\">with an expectation of 2 days a week in office on Monday and Wednesday. Duration is up to </span><b style=\"font-size: 16px;\">12 months.&nbsp;</b></div><div><br></div><div><b style=\"font-size: 16px;\">*Please note, we cannot offer work sponsorship for this position and require a valid work permit. </b></div><div><br></div><div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Internship","department":"Marketing","location":"San Francisco Office","team":"11003 - Demand Generation","allLocations":["San Francisco Office"]},"createdAt":1768414471513,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n\nAircall is seeking a Regional Marketing Intern to support the execution of the North America marketing\nstrategy. In this role, you will help bring global priorities to life at a local level; ensuring our\ncampaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the North American market.\n\nYou will work closely with the North America Senior Regional Marketing Manager, becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across North America’s initiatives.\n\nThis is an ideal opportunity for someone eager to gain hands-on experience in regional\nmarketing operations, campaign execution, localization, event support, and GTM collaboration within a fast-growing SaaS environment.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><b style=\"font-size: 16px;\">About the Role:</b></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is seeking a Regional Marketing Intern to support the execution of the North America marketing</span></div><div><span style=\"font-size: 16px;\">strategy. In this role, you will help bring global priorities to life at a local level; ensuring our</span></div><div><span style=\"font-size: 16px;\">campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the North American market.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You will work closely with the North America Senior Regional Marketing Manager, becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across North America’s initiatives.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This is an ideal opportunity for someone eager to gain hands-on experience in regional</span></div><div><span style=\"font-size: 16px;\">marketing operations, campaign execution, localization, event support, and GTM collaboration within a fast-growing SaaS environment.</span></div>","id":"0fbc9b05-520b-4cbb-a276-5a9a75e8f3bf","lists":[{"text":"Key Responsibilities:","content":"<li><b>Support execution of the North America regional marketing plan</b>, helping deliver planned campaigns, events, webinars, partner initiatives, and local activations that ladder up to global priorities.</li><li><b>Review localised and adapted global campaigns, messaging, and assets</b>, ensuring relevance and accuracy for the North America market.</li><li><b>Assist with campaign and event operations</b>, including asset QA and cross-functional coordination and resource requests with central marketing &amp; campaign operation teams.</li><li><b>Help ensure wider marketing and GTM teams have clear visibility into North America marketing initiatives</b>, by supporting the upkeep of marketing calendars, project plans, reporting rhythms, and tracking processes.</li><li><b>Support reporting and performance analysis</b>, helping track leads and pipeline influence from regionally executed initiatives.</li><li><b>Contribute market insights and competitor observations</b> to inform North America strategy and support ongoing GTM alignment.</li><li><b>Partner with local GTM teams</b> on the operational execution of North America marketing initiatives, ensuring consistent communication and visibility across teams.</li>"},{"text":"Qualifications: ","content":"<li>Recently completed a Bachelor or Master degree in Marketing, Business, Communications, PR or related field.</li><li>Any prior experience in Marketing / Events is a plus.</li><li>Excellent written and verbal communication skills in English.</li><li>Proactive team player with positive attitude.</li><li>Ability to handle multiple projects in a fast paced environment </li>"}],"salaryRange":{"min":20,"max":22,"currency":"USD","interval":"per-hour-wage"},"salaryDescription":"<div>The hourly rate is not including benefits, including health insurance and public transit + gym reimbursement. </div>","salaryDescriptionPlain":"The hourly rate is not including benefits, including health insurance and public transit + gym reimbursement. \n","text":"Regional Marketing Intern (12 months)","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><b style=\"font-size: 16px;\">About the Role:</b></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is seeking a Regional Marketing Intern to support the execution of the North America marketing</span></div><div><span style=\"font-size: 16px;\">strategy. In this role, you will help bring global priorities to life at a local level; ensuring our</span></div><div><span style=\"font-size: 16px;\">campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the North American market.</span></div><div><br></div><div><span style=\"font-size: 16px;\">You will work closely with the North America Senior Regional Marketing Manager, becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across North America’s initiatives.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This is an ideal opportunity for someone eager to gain hands-on experience in regional</span></div><div><span style=\"font-size: 16px;\">marketing operations, campaign execution, localization, event support, and GTM collaboration within a fast-growing SaaS environment.</span></div>","descriptionBodyPlain":"About the Role:\n\nAircall is seeking a Regional Marketing Intern to support the execution of the North America marketing\nstrategy. In this role, you will help bring global priorities to life at a local level; ensuring our\ncampaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the North American market.\n\nYou will work closely with the North America Senior Regional Marketing Manager, becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across North America’s initiatives.\n\nThis is an ideal opportunity for someone eager to gain hands-on experience in regional\nmarketing operations, campaign execution, localization, event support, and GTM collaboration within a fast-growing SaaS environment.\n","hostedUrl":"https://jobs.lever.co/aircall/0fbc9b05-520b-4cbb-a276-5a9a75e8f3bf","applyUrl":"https://jobs.lever.co/aircall/0fbc9b05-520b-4cbb-a276-5a9a75e8f3bf/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Internship","department":"Marketing","location":"San Francisco Office","team":"11003 - Demand Generation","allLocations":["San Francisco Office"]},"createdAt":1771427019396,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role: \n\nAircall is seeking a Regional Marketing Intern to support the execution of the LATAM  marketing strategy. In this role, you will help bring global priorities to life at a local level; ensuring our campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the LATAM market. You will work closely with the LATAM Regional Marketing Manager (RMM), becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across LATAM´s initiatives. This is an ideal opportunity for someone eager to gain hands-on experience in regional marketing operations, campaign execution, localisation, event support, and GTM collaboration within a fast-growing SaaS environment.\n\nThis is an onsite role based in San Francisco, with an expectation of 2 days a week in office of Monday and Wednesday. Internship duration will be up to 12 months.  \nPlease note, we cannot offer work sponsorship for this position.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><b style=\"font-size: 16px;\">About the role:&nbsp;</b></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is seeking a </span><b style=\"font-size: 16px;\">Regional Marketing Intern</b><span style=\"font-size: 16px;\"> to support the execution of the LATAM&nbsp; marketing strategy. In this role, you will help bring global priorities to life at a local level; ensuring our campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the LATAM market. You will work closely with the LATAM Regional Marketing Manager (RMM), becoming an integral part of </span><b style=\"font-size: 16px;\">our local GTM engine</b><span style=\"font-size: 16px;\">, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across LATAM´s initiatives. This is an ideal opportunity for someone eager to gain hands-on experience in regional marketing operations, campaign execution, localisation, event support, and GTM collaboration within a fast-growing SaaS environment.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This is an onsite role based in </span><b style=\"font-size: 16px;\">San Francisco</b><span style=\"font-size: 16px;\">, with an expectation of 2 days a week in office of Monday and Wednesday. Internship duration will be</span><b style=\"font-size: 16px;\"> up to 12 months.&nbsp; </b></div><div><span style=\"font-size: 16px;\">Please note, we cannot offer work sponsorship for this position.</span></div>","id":"0e52ec00-a327-49de-9378-6b8487229f89","lists":[{"text":"Key Responsibilities ","content":"<li><b>Support execution of the LATAM regional marketing plan</b>, helping deliver planned campaigns, events, webinars, partner initiatives, and local activations that ladder up to global priorities.</li><li><b>Review localised and adapted global campaigns, messaging, and assets</b>, ensuring relevance and accuracy for the LATAM&nbsp; market.</li><li><b>Assist with campaign and event operations</b>, including asset QA and cross-functional coordination and resource requests with central marketing &amp; campaign operation teams</li><li><b>Help ensure wider marketing and GTM teams have clear visibility into LATAM&nbsp;marketing initiatives</b>, by supporting the upkeep of marketing calendars, project plans, reporting rhythms, and tracking processes.</li><li><a rel=\"noopener noreferrer\" class=\"postings-link\" href=\"http://processes.Support\"><b>Support</b></a><b> reporting and performance analysis</b>, helping track leads and pipeline influence from regionally executed initiatives</li><li><b>Contribute market insights and competitor observations</b> to inform LATAM&nbsp;strategy and support ongoing GTM alignment.</li><li><b>Partner with local GTM teams</b> on the operational execution of LATAM&nbsp;marketing initiatives, ensuring consistent communication and visibility across teams. </li><li>You will support marketing activities in the LATAM market, primarily Mexico, Colombia, and Chile.</li>"},{"text":"Qualifications","content":"<li>Currently pursuing or recently completed a Bachelor or Master degree in Marketing, Business, Communications, or related field</li><li>First hand experience in Marketing / Events is a plus</li><li>Excellent written and verbal communication skills in English and Spanish</li><li>Proactive team player with positive attitude</li><li>Ability to handle multiple projects</li>"}],"salaryRange":{"min":22,"max":25,"currency":"USD","interval":"per-hour-wage"},"salaryDescription":"<div>This is not including benefits. You will work a maximum of 40 hours per week. </div>","salaryDescriptionPlain":"This is not including benefits. You will work a maximum of 40 hours per week. \n","text":"Regional Marketing Intern, LATAM (12 months)","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><b style=\"font-size: 16px;\">About the role:&nbsp;</b></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is seeking a </span><b style=\"font-size: 16px;\">Regional Marketing Intern</b><span style=\"font-size: 16px;\"> to support the execution of the LATAM&nbsp; marketing strategy. In this role, you will help bring global priorities to life at a local level; ensuring our campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the LATAM market. You will work closely with the LATAM Regional Marketing Manager (RMM), becoming an integral part of </span><b style=\"font-size: 16px;\">our local GTM engine</b><span style=\"font-size: 16px;\">, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across LATAM´s initiatives. This is an ideal opportunity for someone eager to gain hands-on experience in regional marketing operations, campaign execution, localisation, event support, and GTM collaboration within a fast-growing SaaS environment.</span></div><div><br></div><div><span style=\"font-size: 16px;\">This is an onsite role based in </span><b style=\"font-size: 16px;\">San Francisco</b><span style=\"font-size: 16px;\">, with an expectation of 2 days a week in office of Monday and Wednesday. Internship duration will be</span><b style=\"font-size: 16px;\"> up to 12 months.&nbsp; </b></div><div><span style=\"font-size: 16px;\">Please note, we cannot offer work sponsorship for this position.</span></div>","descriptionBodyPlain":"About the role: \n\nAircall is seeking a Regional Marketing Intern to support the execution of the LATAM  marketing strategy. In this role, you will help bring global priorities to life at a local level; ensuring our campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the LATAM market. You will work closely with the LATAM Regional Marketing Manager (RMM), becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across LATAM´s initiatives. This is an ideal opportunity for someone eager to gain hands-on experience in regional marketing operations, campaign execution, localisation, event support, and GTM collaboration within a fast-growing SaaS environment.\n\nThis is an onsite role based in San Francisco, with an expectation of 2 days a week in office of Monday and Wednesday. Internship duration will be up to 12 months.  \nPlease note, we cannot offer work sponsorship for this position.\n","hostedUrl":"https://jobs.lever.co/aircall/0e52ec00-a327-49de-9378-6b8487229f89","applyUrl":"https://jobs.lever.co/aircall/0e52ec00-a327-49de-9378-6b8487229f89/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Paris Office","team":"12008 - SDR","allLocations":["Paris Office"]},"createdAt":1772729259773,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nOur SDR team is recruiting a Sales Development Representative in Paris. \n \nThe ideal candidate would bring a positive energy to the team, is curious, and motivated to learn.  Customer-facing experience is key - this position will be the perfect start to skyrocketing your sales career. \n \nAll in all, this role enables high energy, motivated team players to develop consultative sales skills and grow professionally. You will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them before passing them to an AE. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across France.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>Our SDR team is recruiting a<strong> Sales Development Representative in Paris. </strong></div>\n<div>&nbsp;</div>\n<div>The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn.&nbsp; Customer-facing experience is key - this position will be the perfect start to skyrocketing your sales career.&nbsp;</div>\n<div>&nbsp;</div>\n<div>All in all, this role enables high energy, motivated team players to develop consultative sales skills and grow professionally. You will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them before passing them to an AE. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across <strong>France.</strong></div>","id":"45093706-5a7d-4228-9d86-b0572f75e9fc","lists":[{"text":"Key responsibilities: ","content":"\n<li>Engage with <strong>inbound prospects</strong> from<strong> France </strong>via chat and phone calls to <strong>qualify</strong> them for the next steps in the sales cycle.</li>\n<li>Gather valuable <strong>prospect information</strong> to pass along to <strong>Account Executives</strong> in the french market, assisting in closing deals and expanding Aircall's customer base.</li>\n<li>Collaborate closely with the<strong> sales teams</strong> to ensure smooth coordination and consistent messaging across markets.</li>\n<li>Develop your <strong>consultative sales skills</strong> by learning from experienced AEs and gaining exposure to the entire sales cycle.</li>\n<li>Contribute to growing <strong>Aircall's presence</strong> in the french market by driving <strong>lead generation</strong> and supporting regional sales goals.</li>\n"},{"text":"A little more about you:","content":"\n<li>Native French speaker: you will be emailing, calling, meeting prospects from the French market</li>\n<li><strong>English fluency </strong>is not a necessity but would be advantageous&nbsp;</li>\n<li>Strong communication skills: active listening, empathy, problem-solving attitude</li>\n<li>Time management and organisation skills: ability to manage a large quantity of accounts</li>\n<li>Willingness to learn at all times and entrepreneurial spirit to open the Northern market</li>\n\n<div>&nbsp;</div>"}],"text":"Sales Development Representative","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>Our SDR team is recruiting a<strong> Sales Development Representative in Paris. </strong></div>\n<div>&nbsp;</div>\n<div>The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn.&nbsp; Customer-facing experience is key - this position will be the perfect start to skyrocketing your sales career.&nbsp;</div>\n<div>&nbsp;</div>\n<div>All in all, this role enables high energy, motivated team players to develop consultative sales skills and grow professionally. You will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them before passing them to an AE. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across <strong>France.</strong></div>","descriptionBodyPlain":"Our SDR team is recruiting a Sales Development Representative in Paris. \n \nThe ideal candidate would bring a positive energy to the team, is curious, and motivated to learn.  Customer-facing experience is key - this position will be the perfect start to skyrocketing your sales career. \n \nAll in all, this role enables high energy, motivated team players to develop consultative sales skills and grow professionally. You will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them before passing them to an AE. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across France.\n","hostedUrl":"https://jobs.lever.co/aircall/45093706-5a7d-4228-9d86-b0572f75e9fc","applyUrl":"https://jobs.lever.co/aircall/45093706-5a7d-4228-9d86-b0572f75e9fc/apply"},{"additionalPlain":"Key traits we look for:\n \nYou are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! \n \nWe will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!\n\n\nWhy join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><strong>Key traits we look for:</strong></div>\n<div>&nbsp;</div>\n<div>You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge!&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!</div><div><br></div><div><strong>Why join us?</strong></div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our <a href=\"https://aircall.io/candidate-privacy-notice/\" class=\"postings-link\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"New York Office","team":"12008 - SDR","allLocations":["New York Office"]},"createdAt":1619130888394,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role: \n \nAs an Inbound Sales Development Representative, you'll be an integral part of our North America Sales team that works closely with our Account Executives to expand Aircall's customer base by qualifying potential customers. It is a fast-paced role that fits passionate and ambitious sales people. The SDR role is a gateway to developing a career at Aircall. Top performers can expect further opportunities in Sales within the organization.\n \nCommitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the Revenue organization for the foreseeable future.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 16px;\">About the role: </strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As an Inbound Sales Development Representative, you'll be an integral part of our North America Sales team that works closely with our Account Executives to expand Aircall's customer base by qualifying potential customers. It is a fast-paced role that fits passionate and ambitious sales people. The SDR role is a gateway to developing a career at Aircall. Top performers can expect further opportunities in Sales within the organization.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for </span><strong style=\"font-size: 16px;\">a team-player who wants to grow within the Revenue organization</strong><span style=\"font-size: 16px;\"> for the foreseeable future.</span></div>","id":"18cbadfc-88cb-4e7b-9653-2266977aafa2","lists":[{"text":"Key Responsibilities:","content":"\n<li>Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat</li>\n<li>React quickly to sales leads via email, phone, and chat communication at a high volume</li>\n<li>Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas</li>\n<li>Highlight Aircall product features and business advantages to raise curiosity and interest</li>\n<li>Assist North America Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce</li>\n<li>Continuously learn and uplevel skills and stay aware of industry trends</li>\n"},{"text":"Qualifications:","content":"\n<li><strong>Skilled communicator:</strong> you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills</li>\n<li><strong>Preferred Qualification:</strong> You are a business proficient Spanish language speaker to manage occasional Latam leads</li>\n<li>Working knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and Salesforce</li>\n<li>Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale up!&nbsp;</li>\n<li>A team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6!&nbsp;</li>\n<li>Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled</li>\n<li>Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines&nbsp;</li>\n<li>Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge! They will do everything they can to get the answer to questions they don’t know&nbsp;</li>\n<li>A team spirit mindset with the desire to continuously grow and learn&nbsp;</li>\n<li>An enthusiastic and positive attitude! This might be the single most important point, even if it’s the last</li>\n"}],"salaryRange":{"min":66300,"currency":"USD","interval":"per-year-salary","max":67300},"salaryDescription":"<p>The salary offered is not including commission plans of 10,000-12,000/year and other benefits.<br>The OTE for the role is between $76,300-$79,300.</p>","salaryDescriptionPlain":"The salary offered is not including commission plans of 10,000-12,000/year and other benefits.\nThe OTE for the role is between $76,300-$79,300.\n","text":"Sales Development Representative / Inbound SDR (Bilingual Spanish Speakers Encouraged to Apply!)","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 16px;\">About the role: </strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As an Inbound Sales Development Representative, you'll be an integral part of our North America Sales team that works closely with our Account Executives to expand Aircall's customer base by qualifying potential customers. It is a fast-paced role that fits passionate and ambitious sales people. The SDR role is a gateway to developing a career at Aircall. Top performers can expect further opportunities in Sales within the organization.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Commitment to the mission is essential &mdash; our ideal candidate is excited by Aircall&rsquo;s outstanding company trajectory and significant individual earning potential, including uncapped commission. We&rsquo;re looking for </span><strong style=\"font-size: 16px;\">a team-player who wants to grow within the Revenue organization</strong><span style=\"font-size: 16px;\"> for the foreseeable future.</span></div>","descriptionBodyPlain":"About the role: \n \nAs an Inbound Sales Development Representative, you'll be an integral part of our North America Sales team that works closely with our Account Executives to expand Aircall's customer base by qualifying potential customers. It is a fast-paced role that fits passionate and ambitious sales people. The SDR role is a gateway to developing a career at Aircall. Top performers can expect further opportunities in Sales within the organization.\n \nCommitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the Revenue organization for the foreseeable future.\n","hostedUrl":"https://jobs.lever.co/aircall/18cbadfc-88cb-4e7b-9653-2266977aafa2","applyUrl":"https://jobs.lever.co/aircall/18cbadfc-88cb-4e7b-9653-2266977aafa2/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"London Office","team":"12008 - SDR","allLocations":["London Office"]},"createdAt":1715782497626,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role:\n\nWe are seeking a dedicated team player to join our London office. The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn.  Customer-facing experience is key - this position will be the perfect start to skyrocketing your sales career. \n\n\n\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><p><strong>About the role:</strong><br><br>We are seeking a dedicated team player to join our London office. The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn.&nbsp; Customer-facing experience is key - this position will be the perfect start to skyrocketing your sales career.&nbsp;<br><br><br><br></p>","id":"5ad2de69-8d6b-43c7-a0b3-01860ed3c82a","lists":[{"text":"Key Responsibilities : ","content":"\n<li style=\"list-style-type: revert;\">Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat</li>\n<li style=\"list-style-type: revert;\">React quickly to sales leads via email, phone, and chat communication at a high volume</li>\n<li style=\"list-style-type: revert;\">Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas</li>\n<li style=\"list-style-type: revert;\">Highlight Aircall product features and business advantages to raise curiosity and interest</li>\n<li style=\"list-style-type: revert;\">Assist UKI Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce</li>\n<li style=\"list-style-type: revert;\">Continuously learn and uplevel skills and stay aware of industry trends</li>\n<li>All in all, this role enables high energy, motivated team players to develop consultative sales skills and grow professionally.</li>\n<li>This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the UKI market.</li>\n"},{"text":"Qualifications : ","content":"\n<li style=\"list-style-type: revert;\"><strong>Skilled communicator:</strong>&nbsp;you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills</li>\n<li style=\"list-style-type: revert;\">Working knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and Salesforce</li>\n<li style=\"list-style-type: revert;\">Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale up!&nbsp;</li>\n<li style=\"list-style-type: revert;\">A team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6!&nbsp;</li>\n<li style=\"list-style-type: revert;\">Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled</li>\n<li style=\"list-style-type: revert;\">Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines&nbsp;</li>\n<li style=\"list-style-type: revert;\">Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge! They will do everything they can to get the answer to questions they don’t know&nbsp;</li>\n<li style=\"list-style-type: revert;\">A team spirit mindset with the desire to continuously grow and learn&nbsp;</li>\n<li style=\"list-style-type: revert;\">An enthusiastic and positive attitude! This might be the single most important point, even if it’s the last</li>\n"}],"salaryRange":{"min":30000,"max":34000,"currency":"GBP","interval":"per-year-salary"},"salaryDescription":"<div>The salary offered is not including a commission plan of between £6,000-10,000/year and other benefits.<br>The OTE for the role is between £36,000-£44,000.&nbsp;</div>","salaryDescriptionPlain":"The salary offered is not including a commission plan of between £6,000-10,000/year and other benefits.\nThe OTE for the role is between £36,000-£44,000. \n","text":"Sales Development Representative / Inbound SDR, UKI market","country":"GB","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<p><strong>About the role:</strong><br><br>We are seeking a dedicated team player to join our London office. The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn.&nbsp; Customer-facing experience is key - this position will be the perfect start to skyrocketing your sales career.&nbsp;<br><br><br><br></p>","descriptionBodyPlain":"About the role:\n\nWe are seeking a dedicated team player to join our London office. The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn.  Customer-facing experience is key - this position will be the perfect start to skyrocketing your sales career. \n\n\n\n","hostedUrl":"https://jobs.lever.co/aircall/5ad2de69-8d6b-43c7-a0b3-01860ed3c82a","applyUrl":"https://jobs.lever.co/aircall/5ad2de69-8d6b-43c7-a0b3-01860ed3c82a/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Berlin Office","team":"12008 - SDR","allLocations":["Berlin Office"]},"createdAt":1715782665409,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role:\nYou will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region\n \nThe ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your sales career.  All in all, this role will enable you to develop consultative sales skills and grow professionally.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong>About the role:</strong></div>\n<div>You will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region</div>\n<div>&nbsp;</div>\n<div>The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your sales career.&nbsp; All in all, this role will enable you to develop consultative sales skills and grow professionally.</div>","id":"bd33e63f-e60c-4d95-a318-5ab8bd6092f3","lists":[{"text":"Your profile :","content":"\n<li>First <strong>sales</strong> or <strong>customer facing</strong> experience</li>\n<li><strong>Fluent in German</strong> &amp; <strong>English </strong>: you will be emailing, calling, meeting prospects on the german market</li>\n<li><strong>German market knowledge</strong> is important (can be gathered from having worked / lived there, or affinity to the culture etc.)</li>\n<li>Good <strong>communication</strong> skills: active listening, empathy, problem-solving attitude</li>\n<li><strong>Time management</strong> and <strong>organisation</strong> skills: ability to manage several accounts</li>\n<li>A <strong>willingness</strong> to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development.&nbsp;</li>\n\n<div>&nbsp;</div>"}],"text":"Sales Development Representative, DACH market - Berlin","country":"DE","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong>About the role:</strong></div>\n<div>You will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region</div>\n<div>&nbsp;</div>\n<div>The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your sales career.&nbsp; All in all, this role will enable you to develop consultative sales skills and grow professionally.</div>","descriptionBodyPlain":"About the role:\nYou will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region\n \nThe ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your sales career.  All in all, this role will enable you to develop consultative sales skills and grow professionally.\n","hostedUrl":"https://jobs.lever.co/aircall/bd33e63f-e60c-4d95-a318-5ab8bd6092f3","applyUrl":"https://jobs.lever.co/aircall/bd33e63f-e60c-4d95-a318-5ab8bd6092f3/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Internship","department":"Sales & Partnerships","location":"Paris Office","team":"12001 - Account Executives","allLocations":["Paris Office"]},"createdAt":1778512212753,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWith already over 3000 customers in France and a dedicated team of 40+ people on this specific area, Aircall ambitions to keep growing fast within the French, Italian and Israeli markets.\n \nWe are seeking a highly motivated Sales Intern to join our dynamic team which is focused on the French, Italian and Middle East market and based in Paris.\n \nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales. \nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.\n \nThis position is based in our Paris office and will start in October 2026.\nDuration will be 6 months.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>With already over 3000 customers in France and a dedicated team of 40+ people on this specific area, Aircall ambitions to keep growing fast within the French, Italian and Israeli markets.</div>\n<div>&nbsp;</div>\n<div>We are seeking a highly motivated Sales Intern to join our dynamic team which is focused on the French, Italian and Middle East market and based in Paris.</div>\n<div>&nbsp;</div>\n<div>As a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.&nbsp;</div>\n<div>This internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.</div>\n<div>&nbsp;</div>\n<div>This position is based in our <strong>Paris office </strong>and will start in <strong>October 2026</strong>.</div>\n<div>Duration will be&nbsp;<strong>6 months.</strong></div>","id":"131dcb57-0ba9-45fe-b5a4-e88e118bb06d","lists":[{"text":"Key responsibilities :","content":"\n<li>Work closely with Account Executives (AE) of the French Market to manage prospects from qualified lead to closing.</li>\n<li>Participate in and observe sales calls to gain practical knowledge about the sales process and customer interactions.</li>\n<li>Manage customer projects during their trial period, negotiate custom offers and close deals.</li>\n<li>Support the team in positioning and articulating the Aircall value proposition to small businesses.</li>\n<li>Collaborate with cross-functional teams, such as marketing and customer success, to ensure a seamless customer experience throughout the sales process.</li>\n"},{"text":"Qualifications :","content":"\n<li>Currently pursuing a Bachelor or Master’'s degree in Business Administration, or a related field.</li>\n<li>French (spoken and written) must be flawless when communicating with clients and fluent English will be necessary for internal communication.</li>\n<li>Excellent verbal and written communication skills, with the ability to articulate ideas clearly and persuasively.</li>\n<li>Highly motivated and results-oriented with a strong work ethic.</li>\n<li>Experience in a customer facing role (support or success) is a plus.</li>\n"}],"text":"Sales Intern - French market - 6 months","country":"FR","workplaceType":"onsite","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>With already over 3000 customers in France and a dedicated team of 40+ people on this specific area, Aircall ambitions to keep growing fast within the French, Italian and Israeli markets.</div>\n<div>&nbsp;</div>\n<div>We are seeking a highly motivated Sales Intern to join our dynamic team which is focused on the French, Italian and Middle East market and based in Paris.</div>\n<div>&nbsp;</div>\n<div>As a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.&nbsp;</div>\n<div>This internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.</div>\n<div>&nbsp;</div>\n<div>This position is based in our <strong>Paris office </strong>and will start in <strong>October 2026</strong>.</div>\n<div>Duration will be&nbsp;<strong>6 months.</strong></div>","descriptionBodyPlain":"With already over 3000 customers in France and a dedicated team of 40+ people on this specific area, Aircall ambitions to keep growing fast within the French, Italian and Israeli markets.\n \nWe are seeking a highly motivated Sales Intern to join our dynamic team which is focused on the French, Italian and Middle East market and based in Paris.\n \nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales. \nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.\n \nThis position is based in our Paris office and will start in October 2026.\nDuration will be 6 months.\n","hostedUrl":"https://jobs.lever.co/aircall/131dcb57-0ba9-45fe-b5a4-e88e118bb06d","applyUrl":"https://jobs.lever.co/aircall/131dcb57-0ba9-45fe-b5a4-e88e118bb06d/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Internship","department":"Sales & Partnerships","location":"Paris Office","team":"12001 - Account Executives","allLocations":["Paris Office"]},"createdAt":1771491483570,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWith already nearly 4000 customers in Iberia and a dedicated team of 30+ people on this specific area, Aircall ambitions to keep growing fast within the Spanish, Portuguese markets.\n \nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.\n \nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.\n \nThis position is based in our Paris office, and will start in January 2027. Duration will be 6 months.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 15px;\">With already nearly 4000 customers in Iberia and a dedicated team of 30+ people on this specific area, Aircall ambitions to keep growing fast within the Spanish, Portuguese markets.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">As a </span><strong style=\"font-size: 15px;\">Sales Intern</strong><span style=\"font-size: 15px;\">, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">This internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.</span></div>\n<div>&nbsp;</div>\n<div>This position is based in our <strong>Paris office,</strong> and will start in <strong>January 2027</strong>. Duration will be<strong> 6 months.</strong></div>","id":"3a88fe56-9a33-476d-89de-76e4faa38cfc","lists":[{"text":"The responsibilities in this role :","content":"\n<li>Work closely with Account Executives (AE) of the Iberia Markets to manage prospects from qualified lead to closing.</li>\n<li>Participate in and observe sales calls to gain practical knowledge about the sales process and customer interactions.</li>\n<li>Manage customer projects during their trial period, negotiate custom offers and close deals.</li>\n<li>Support the team in positioning and articulating the Aircall value proposition to small businesses.</li>\n<li>Collaborate with cross-functional teams, such as marketing and customer success, to ensure a seamless customer experience throughout the sales process.</li>\n"},{"text":"The skills required to succeed in this role :","content":"\n<li>Currently pursuing a Bachelor or Master’'s degree in Business Administration, or a related field.</li>\n<li><strong>Spanish </strong>(spoken and written) must be flawless when communicating with clients and <strong>fluent English </strong>will be necessary for internal communication.</li>\n<li>Excellent verbal and written communication skills, with the ability to articulate ideas clearly and persuasively.</li>\n<li>Highly motivated and results-oriented with a strong work ethic.</li>\n<li>Experience in a customer facing role (support or success) is a plus.</li>\n"}],"text":"Sales Intern - Iberia market - 6 months","country":"FR","workplaceType":"onsite","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 15px;\">With already nearly 4000 customers in Iberia and a dedicated team of 30+ people on this specific area, Aircall ambitions to keep growing fast within the Spanish, Portuguese markets.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">As a </span><strong style=\"font-size: 15px;\">Sales Intern</strong><span style=\"font-size: 15px;\">, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 15px;\">This internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.</span></div>\n<div>&nbsp;</div>\n<div>This position is based in our <strong>Paris office,</strong> and will start in <strong>January 2027</strong>. Duration will be<strong> 6 months.</strong></div>","descriptionBodyPlain":"With already nearly 4000 customers in Iberia and a dedicated team of 30+ people on this specific area, Aircall ambitions to keep growing fast within the Spanish, Portuguese markets.\n \nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.\n \nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.\n \nThis position is based in our Paris office, and will start in January 2027. Duration will be 6 months.\n","hostedUrl":"https://jobs.lever.co/aircall/3a88fe56-9a33-476d-89de-76e4faa38cfc","applyUrl":"https://jobs.lever.co/aircall/3a88fe56-9a33-476d-89de-76e4faa38cfc/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Apprenticeship","department":"Sales & Partnerships","location":"Paris Office","team":"11002 - Partnerships","allLocations":["Paris Office"]},"createdAt":1780305446391,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nThe Italian market has been identified as a strategic priority for Aircall in 2026, representing an exciting opportunity to support the company’s expansion in the region.\n \nAs a Sales Partner Manager Apprentice (Apprendistato)  for the Italy region at Aircall, you’ll have the opportunity to work closely with our Partnerships team, supporting initiatives that help us grow our network of partners and optimize existing relationships. \n \nYou'll gain hands-on experience with partner acquisition and management, business development, partner marketing, and relationship management, while also developing skills in data management.\n \nThis position is based in our Paris Office. \nContract duration : 1 year.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">The Italian market has been identified as a strategic priority for Aircall in 2026, representing an exciting opportunity to support the company’s expansion in the region.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a S<strong>ales Partner Manager Apprentice (Apprendistato)</strong>&nbsp;</span><span style=\"font-size: 11pt;\">&nbsp;for the Italy region at Aircall, you’ll have the opportunity to work closely with our Partnerships team, supporting initiatives that help us grow our network of partners and optimize existing relationships. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">You'll gain hands-on experience with partner acquisition and management, business development, partner marketing, and relationship management, while also developing skills in data management.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">This position is based in our Paris Office.&nbsp;</span></div>\n<div><span style=\"font-size: 11pt;\">Contract duration : 1 year.</span></div>","id":"ae78bd4b-a11e-4cb3-8e81-a0f0a4b28b9b","lists":[{"text":"Key responsibilities","content":"\n<li>Identify, qualify, and engage new potential partners across Italy (distributors, consultants, system integrators, etc.).</li>\n<li>Help partners grow their expertise around Aircall’s product and value proposition.</li>\n<li>Strengthen commercial relationships through recurring check-ins, pipeline reviews, and collaborative business planning.</li>\n<li>Educate partners around AI-related features, use cases, and product innovation.</li>\n<li>Map relevant technology players, industry verticals, and local business communities.</li>\n<li>Participate in the creation of joint marketing actions: webinars, events, content, campaigns, customer stories.</li>\n"},{"text":"Qualifications: ","content":"\n<li>Proactive, eager to learn, and comfortable working in a fast-paced environment.</li>\n<li>Excellent written and verbal communication skills in Italian and English.</li>\n<li>Adaptable and engaged, self-motivated, thrives in a dynamic setting.</li>\n<li>Strong organizational skills and attention to detail.</li>\n<li>Interest in partnerships, sales, or business development.</li>\n<li>Top–tier business school or university program, currently pursuing a degree in Business, Marketing, or a related field.</li>\n<li>Familiarity with Salesforce, Hubspot or other CRM tools.</li>\n"},{"text":"Joining Aircall : ","content":"\n<li>Join a company with outstanding AI potential, at a pivotal moment where the industry is entering a new era and groundbreaking opportunities are ahead.</li>\n<li>Be part of an exciting growth journey with a global team.</li>\n<li>Gain hands-on experience in partnerships, business development, and marketing.</li>\n<li>Be part of an exciting growth journey with a global team with 45+ nationalities and multicultural mindset.</li>\n<li>Work in a fun, inclusive, and supportive environment.</li>\n<li>Opportunity for personal growth and development.</li>\n"}],"text":"Sales Partner Manager  Apprenticeship (Apprendistato), Italian market","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">The Italian market has been identified as a strategic priority for Aircall in 2026, representing an exciting opportunity to support the company&rsquo;s expansion in the region.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a S<strong>ales Partner Manager Apprentice (Apprendistato)</strong>&nbsp;</span><span style=\"font-size: 11pt;\">&nbsp;for the Italy region at Aircall, you&rsquo;ll have the opportunity to work closely with our Partnerships team, supporting initiatives that help us grow our network of partners and optimize existing relationships. </span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">You'll gain hands-on experience with partner acquisition and management, business development, partner marketing, and relationship management, while also developing skills in data management.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">This position is based in our Paris Office.&nbsp;</span></div>\n<div><span style=\"font-size: 11pt;\">Contract duration : 1 year.</span></div>","descriptionBodyPlain":"The Italian market has been identified as a strategic priority for Aircall in 2026, representing an exciting opportunity to support the company’s expansion in the region.\n \nAs a Sales Partner Manager Apprentice (Apprendistato)  for the Italy region at Aircall, you’ll have the opportunity to work closely with our Partnerships team, supporting initiatives that help us grow our network of partners and optimize existing relationships. \n \nYou'll gain hands-on experience with partner acquisition and management, business development, partner marketing, and relationship management, while also developing skills in data management.\n \nThis position is based in our Paris Office. \nContract duration : 1 year.\n","hostedUrl":"https://jobs.lever.co/aircall/ae78bd4b-a11e-4cb3-8e81-a0f0a4b28b9b","applyUrl":"https://jobs.lever.co/aircall/ae78bd4b-a11e-4cb3-8e81-a0f0a4b28b9b/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits \n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in term of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits </div><div><br></div><div><i><u>DE&amp;I Statement:&nbsp;</u></i></div><div><i>At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are&nbsp;<b>core to our Aircall journey.</b>&nbsp;</i></div><div><i>We promote active inclusion to foster a<b>&nbsp;strong sense of belonging</b>&nbsp;which is one of our main strengths as a business. We strive to assemble diverse people that can&nbsp;<b>enrich and learn from each other</b>. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing&nbsp;<b>equal opportunities&nbsp;</b>to develop and thrive.</i></div><div><i>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and&nbsp;<b>keep this conversation&nbsp;</b>open because we realize that we have work to do and much to learn.</i></div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Sydney Office","team":"13009 - Onboarding","allLocations":["Sydney Office"]},"createdAt":1778770192141,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\nScale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.\n\n*Unfortunately we are unable to offer work sponsorship now or in the future for this role.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong>About the Role:</strong>\n<p>Scale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.<br><br><em><strong>*Unfortunately we are unable to offer work sponsorship now or in the future for this role.</strong></em></p>\n</div>","id":"b0f8b4b1-8de4-4c9e-9199-5b2911739c60","lists":[{"text":"Key Responsibilities:","content":"<div>\n\n<li><strong>Lead Webinar-Led Onboarding:</strong> Host recurring sessions for groups of customers to help them configure Aircall, explore key features, and get live as quickly as possible.</li>\n<li><strong>Provide Reactive 1:1 Support:</strong> Jump into ad-hoc calls to unblock customers on specific setup hurdles or best-practice questions.</li>\n<li><strong>Monitor Portfolio Health:</strong> Use usage signals and health dashboards to identify customers who are stalling and proactively reach out with practical solutions.</li>\n<li><strong>Support the AM Team:</strong> Act as the first line of technical clarity for Account Managers, helping them interpret product workflows for their customers.</li>\n<li><strong>Coordinate Escalations:</strong> Bring structure and calm to sensitive customer issues by aligning Support, Product, and AMs until a resolution is reached.</li>\n<li><strong>Refine the Scaled Motion:</strong> Share front-line insights to improve our onboarding playbooks, help articles, and automated customer journeys</li>\n\n</div>"},{"text":"Qualifications: Competencies & Capabilities","content":"<div>\n<div><strong>Communication Clarity:</strong> You can explain complex technical ideas simply. You are equally comfortable presenting to a crowd of 20 or a single customer.</div>\n\n<li><strong>Execution Excellence:</strong> You thrive on a steady rhythm of sessions and follow-ups. Your CRM hygiene is excellent, ensuring the team always has visibility.</li>\n<li><strong>Technical Curiosity:</strong> You are quick to learn how SaaS products work. You don’t need to be an engineer, but you can translate “product speak” into “customer value.”</li>\n<li><strong>Data Fluency:</strong> You naturally use dashboards and health scores to prioritize your day and measure the success of your onboarding efforts.</li>\n<li><strong>Commercial Mindset:</strong> You understand the link between great onboarding and long-term renewal. You can spot a risk early and flag it to the right people.</li>\n<li><strong>Collaborative Spirit:</strong> You are a positive, constructive partner who works across departments to make the customer experience seamless.</li>\n\n</div>"},{"text":"Qualifications: Experience & Background","content":"<div>\n\n<li>1–3 years or more in a customer-facing SaaS role such as Onboarding, Customer Success, Support, Solution Engineering or Implementation.</li>\n<li>Experience interacting with customers regularly — through scheduled meetings, training sessions, webinars, or support conversations.</li>\n<li>Comfortable managing multiple customers using structured playbooks and clear processes.</li>\n<li>Confident presenting and facilitating sessions over video in a professional, engaging way.</li>\n<li>Familiar with day-to-day tools such as CRM systems, ticketing tools, customer success platforms, and virtual meeting tools.</li>\n<li>Experience with API Integration and Webhooks a bonus.</li>\n<li>Motivated by helping customers adopt technology successfully and eager to grow skills in scaled customer success and technical enablement.</li>\n\n</div>"}],"text":"Scale Customer Engineer - APAC","country":"AU","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong>About the Role:</strong>\n<p>Scale Customer Engineers (SCEs) ensure Aircall&rsquo;s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.<br><br><em><strong>*Unfortunately we are unable to offer work sponsorship now or in the future for this role.</strong></em></p>\n</div>","descriptionBodyPlain":"About the Role:\nScale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.\n\n*Unfortunately we are unable to offer work sponsorship now or in the future for this role.\n","hostedUrl":"https://jobs.lever.co/aircall/b0f8b4b1-8de4-4c9e-9199-5b2911739c60","applyUrl":"https://jobs.lever.co/aircall/b0f8b4b1-8de4-4c9e-9199-5b2911739c60/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Paris Office","team":"13009 - Onboarding","allLocations":["Paris Office"]},"createdAt":1769034743272,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role: \n \nScale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 11pt;\">About the Role: </strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Scale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.</span></div>","id":"5dd5514c-0f39-4c3a-8ec3-9d3c2d9ebe29","lists":[{"text":"Key Responsibilities:","content":"\n<li><strong>Lead Webinar-Led Onboarding &amp; Activation</strong></li>\n<li>You’ll deliver recurring onboarding webinars for SMB/Core customers — helping them configure Aircall, understand key features, and reach first value quickly. These sessions set the tone for customers’ activation experience and ensure they know how to get started confidently.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Provide Reactive 1:1 Onboarding Support</strong></li>\n<li>Customers can book ad-hoc onboarding calls through the product. You’ll assist them with basic configuration, early setup blockers, and best-practice guidance. These short sessions help ensure customers can proceed through activation without friction.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Proactively Monitor Portfolio Health</strong></li>\n<li>Each week, you’ll review simple health and usage signals to understand where customers may need a quick check-in. Your outreach is targeted and practical that help customers stay on the right track.</li>\n<li>This work isn’t about volume; it’s about timeliness and clarity. You’re the steady touchpoint that keeps customers moving forward without needing a high-touch engagement.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Serve as the First Technical Guide for AMs</strong></li>\n<li>Account Managers will often look to you when they need quick clarification on workflows or product configuration. Your role is to provide practical, easy-to-understand explanations that help them move forward with their customers. You are not responsible for deep technical troubleshooting, but you do help interpret how features work in real-world situations and how customers can get the most from them. By offering this kind of clear support, you help AMs deliver a smoother, more confident customer experience from early adoption all the way to renewal discussions.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Coordinate Customer Escalations with Structure and Calm</strong></li>\n<li>A small number of customer issues will require coordinated follow-up between Support, Product, and the AM. In these situations, you help bring clarity and structure. You ensure that updates are consistent, expectations are aligned, and customers remain informed throughout the resolution process. Even though you are not directly resolving the technical issue, you play an important role in maintaining trust and ensuring customers feel supported during more sensitive moments.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Collaborate Cross-Functionally &amp; Strengthen the Scaled Experience</strong></li>\n<li>You’ll work closely with AMs, Support, and Product to make sure customers have a seamless onboarding experience. Because you’re on the front lines of activation and early adoption, you often see where customers get confused, what questions repeat, and which parts of the journey need refinement. You’ll share these insights to help improve playbooks, onboarding content, and customer-facing resources. Your feedback helps shape a scalable, high-quality onboarding motion that remains personal and effective for every customer who goes through it.</li>\n"},{"text":"Qualifications: Competencies & Capabilities","content":"\n<li><strong>Customer Orientation</strong></li>\n<li>Communicates with clarity and confidence, adapting easily to different levels of technical familiarity.</li>\n<li>Comfortable guiding both group onboarding sessions and 1:1 conversations.</li>\n<li>Focuses on simplifying concepts and helping customers understand how Aircall fits into their daily workflows.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Execution Excellence</strong></li>\n<li>Highly organised and able to manage a steady rhythm of sessions, outreach, and follow-ups</li>\n<li>Maintains excellent documentation and CRM hygiene to ensure team-wide visibility.</li>\n<li>Follows structured processes reliably while staying adaptable when customer needs shift.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Technical Learning Ability</strong></li>\n<li>Quick to learn how SaaS products are configured and how integrations work in practice.</li>\n<li>Comfortable experimenting, testing, and asking the right questions to deepen understanding.</li>\n<li>Not expected to be an engineer, but confident in translating product knowledge into clear, actionable guidance.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Data &amp; Tool Fluency</strong></li>\n<li>Naturally uses health scores, dashboards, and usage signals to prioritise customers and activities.</li>\n<li>Proficient with CRMs, onboarding tools, customer success platforms, and webinar tools.</li>\n<li>Understands how to measure the impact of onboarding and adoption activities across a portfolio.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Commercial Awareness</strong></li>\n<li>Recognises how strong onboarding and early adoption influence renewal outcomes.</li>\n<li>Spots early risk signals and shares relevant insights with AMs.</li>\n<li>Comfortable supporting value conversations with simple, factual adoption context.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Collaboration &amp; Influence</strong></li>\n<li>Works smoothly with AMs, Support, and Product to ensure consistent customer experiences.</li>\n<li>Shares patterns and insights to improve playbooks, onboarding content, and customer resources.</li>\n<li>Seen as a positive, constructive partner who elevates the scaled onboarding motion.</li>\n\n<div>&nbsp;</div>"},{"text":"Qualifications: Experience & Background","content":"\n<li>1–3 years in a customer-facing SaaS role such as Onboarding, Customer Success, Support, or Implementation.</li>\n<li>Experience interacting with customers regularly — through scheduled meetings, training sessions, webinars, or support conversations.</li>\n<li>Comfortable managing multiple customers using structured playbooks and clear processes.</li>\n<li>Confident presenting and facilitating sessions over video in a professional, engaging way.</li>\n<li>Familiar with day-to-day tools such as CRM systems, ticketing tools, customer success platforms, and virtual meeting tools.</li>\n<li>Motivated by helping customers adopt technology successfully and eager to grow skills in scaled customer success and technical enablement.</li>\n"}],"text":"Scale Customer Engineer, EMEA Market","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 11pt;\">About the Role: </strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Scale Customer Engineers (SCEs) ensure Aircall&rsquo;s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.</span></div>","descriptionBodyPlain":"About the Role: \n \nScale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.\n","hostedUrl":"https://jobs.lever.co/aircall/5dd5514c-0f39-4c3a-8ec3-9d3c2d9ebe29","applyUrl":"https://jobs.lever.co/aircall/5dd5514c-0f39-4c3a-8ec3-9d3c2d9ebe29/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Paris Office","team":"13009 - Onboarding","allLocations":["Paris Office"]},"createdAt":1769036090983,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role: \n \nScale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 11pt;\">About the Role: </strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Scale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.</span></div>","id":"8863ce68-04c9-487d-994c-f8a8c4672c4d","lists":[{"text":"Key Responsibilities:","content":"\n<li><strong>Lead Webinar-Led Onboarding &amp; Activation</strong></li>\n<li>You’ll deliver recurring onboarding webinars for SMB/Core customers — helping them configure Aircall, understand key features, and reach first value quickly. These sessions set the tone for customers’ activation experience and ensure they know how to get started confidently.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Provide Reactive 1:1 Onboarding Support</strong></li>\n<li>Customers can book ad-hoc onboarding calls through the product. You’ll assist them with basic configuration, early setup blockers, and best-practice guidance. These short sessions help ensure customers can proceed through activation without friction.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Proactively Monitor Portfolio Health</strong></li>\n<li>Each week, you’ll review simple health and usage signals to understand where customers may need a quick check-in. Your outreach is targeted and practical that help customers stay on the right track.</li>\n<li>This work isn’t about volume; it’s about timeliness and clarity. You’re the steady touchpoint that keeps customers moving forward without needing a high-touch engagement.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Serve as the First Technical Guide for AMs</strong></li>\n<li>Account Managers will often look to you when they need quick clarification on workflows or product configuration. Your role is to provide practical, easy-to-understand explanations that help them move forward with their customers. You are not responsible for deep technical troubleshooting, but you do help interpret how features work in real-world situations and how customers can get the most from them. By offering this kind of clear support, you help AMs deliver a smoother, more confident customer experience from early adoption all the way to renewal discussions.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Coordinate Customer Escalations with Structure and Calm</strong></li>\n<li>A small number of customer issues will require coordinated follow-up between Support, Product, and the AM. In these situations, you help bring clarity and structure. You ensure that updates are consistent, expectations are aligned, and customers remain informed throughout the resolution process. Even though you are not directly resolving the technical issue, you play an important role in maintaining trust and ensuring customers feel supported during more sensitive moments.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Collaborate Cross-Functionally &amp; Strengthen the Scaled Experience</strong></li>\n<li>You’ll work closely with AMs, Support, and Product to make sure customers have a seamless onboarding experience. Because you’re on the front lines of activation and early adoption, you often see where customers get confused, what questions repeat, and which parts of the journey need refinement. You’ll share these insights to help improve playbooks, onboarding content, and customer-facing resources. Your feedback helps shape a scalable, high-quality onboarding motion that remains personal and effective for every customer who goes through it.</li>\n"},{"text":"Qualifications: Competencies & Capabilities","content":"\n<li><strong>Customer Orientation</strong></li>\n<li>Communicates with clarity and confidence, adapting easily to different levels of technical familiarity.</li>\n<li>Comfortable guiding both group onboarding sessions and 1:1 conversations.</li>\n<li>Focuses on simplifying concepts and helping customers understand how Aircall fits into their daily workflows.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Execution Excellence</strong></li>\n<li>Highly organised and able to manage a steady rhythm of sessions, outreach, and follow-ups</li>\n<li>Maintains excellent documentation and CRM hygiene to ensure team-wide visibility.</li>\n<li>Follows structured processes reliably while staying adaptable when customer needs shift.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Technical Learning Ability</strong></li>\n<li>Quick to learn how SaaS products are configured and how integrations work in practice.</li>\n<li>Comfortable experimenting, testing, and asking the right questions to deepen understanding.</li>\n<li>Not expected to be an engineer, but confident in translating product knowledge into clear, actionable guidance.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Data &amp; Tool Fluency</strong></li>\n<li>Naturally uses health scores, dashboards, and usage signals to prioritise customers and activities.</li>\n<li>Proficient with CRMs, onboarding tools, customer success platforms, and webinar tools.</li>\n<li>Understands how to measure the impact of onboarding and adoption activities across a portfolio.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Commercial Awareness</strong></li>\n<li>Recognises how strong onboarding and early adoption influence renewal outcomes.</li>\n<li>Spots early risk signals and shares relevant insights with AMs.</li>\n<li>Comfortable supporting value conversations with simple, factual adoption context.</li>\n\n<div>&nbsp;</div>\n\n<li><strong>Collaboration &amp; Influence</strong></li>\n<li>Works smoothly with AMs, Support, and Product to ensure consistent customer experiences.</li>\n<li>Shares patterns and insights to improve playbooks, onboarding content, and customer resources.</li>\n<li>Seen as a positive, constructive partner who elevates the scaled onboarding motion.</li>\n\n<div>&nbsp;</div>"},{"text":"Qualifications: Experience & Background","content":"\n<li>1–3 years in a customer-facing SaaS role such as Onboarding, Customer Success, Support, or Implementation.</li>\n<li>Experience interacting with customers regularly — through scheduled meetings, training sessions, webinars, or support conversations.</li>\n<li>Comfortable managing multiple customers using structured playbooks and clear processes.</li>\n<li>Confident presenting and facilitating sessions over video in a professional, engaging way.</li>\n<li>Familiar with day-to-day tools such as CRM systems, ticketing tools, customer success platforms, and virtual meeting tools.</li>\n<li>Motivated by helping customers adopt technology successfully and eager to grow skills in scaled customer success and technical enablement.</li>\n<li>Fluent French and English .</li>\n"}],"text":"Scale Customer Engineer, Southern Market","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 11pt;\">About the Role: </strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Scale Customer Engineers (SCEs) ensure Aircall&rsquo;s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.</span></div>","descriptionBodyPlain":"About the Role: \n \nScale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement. They are the engine behind webinar-led onboarding, proactive telemetry outreach, and quick-turn consulting for Account Managers on an assigned pool of customers. This is a customer-facing, high-volume, high-impact role designed for professionals who are resourceful, clear communicators, strong presenters, and excellent at guiding customers through activation at scale.\n","hostedUrl":"https://jobs.lever.co/aircall/8863ce68-04c9-487d-994c-f8a8c4672c4d","applyUrl":"https://jobs.lever.co/aircall/8863ce68-04c9-487d-994c-f8a8c4672c4d/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"London Office","team":"13013 - Security","allLocations":["London Office"]},"createdAt":1778165918439,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAs a Security Engineer, Product Security, you will help Aircall build and ship secure products by working closely with engineering teams and product managers to identify risk early, reduce vulnerabilities, and improve security quality across the software development lifecycle. You’ll support secure-by-design practices and help ensure security is integrated into how teams design, build, test, and release software.\nIn this role, you’ll be hands-on across threat modelling, vulnerability detection and remediation, and security testing. You will partner with engineers to make security practical and actionable — helping teams move quickly while raising the security bar. You'll also have a strong bias to leveraging AI to scale.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p>As a Security Engineer, Product Security, you will help Aircall build and ship secure products by working closely with engineering teams and product managers to identify risk early, reduce vulnerabilities, and improve security quality across the software development lifecycle. You’ll support secure-by-design practices and help ensure security is integrated into how teams design, build, test, and release software.</p>\n<p>In this role, you’ll be hands-on across threat modelling, vulnerability detection and remediation, and security testing. You will partner with engineers to make security practical and actionable — helping teams move quickly while raising the security bar. You'll also have a strong bias to leveraging AI to scale.</p>\n</div>","id":"e999c919-ad7f-4158-8630-c8e2103aee1b","lists":[{"text":"Responsibilities:","content":"<div>\n\n<li>Partner with engineering teams to review designs and implementation plans, identifying security risks early and recommending mitigations.</li>\n<li>Perform threat modelling for new features and major changes, helping teams document risks, assumptions, and security controls.</li>\n<li>Identify and help remediate common vulnerability classes across services and APIs (e.g., auth/authz, injection, data exposure, logic flaws).</li>\n<li>Triage and support remediation of vulnerabilities identified through SAST/DAST tools, internal testing, or third-party findings.</li>\n<li>Conduct security testing and validation, including targeted manual testing for high-risk areas.</li>\n<li>Help improve secure development practices by creating reusable guidance, checklists, and secure patterns for engineering teams.</li>\n<li>Contribute to security tooling and automation that improves coverage, reduces false positives, and streamlines security reviews.</li>\n<li>Assist with product security incidents by supporting investigation, impact analysis, and follow-up remediation.</li>\n<li>Communicate security risks clearly and pragmatically, helping teams prioritize effectively and ship safely.</li>\n<li>Document learnings and contribute to evolving product security processes and standards.</li>\n\n</div>"},{"text":"Requirements:","content":"<div>\n\n<li>2–5 years of experience in Product Security, Application Security, or software engineering with a strong security focus.</li>\n<li>Strong understanding of web application and API security fundamentals and common vulnerability classes (OWASP Top 10).</li>\n<li>Experience performing security reviews, threat modelling, or secure architecture assessments for software systems.</li>\n<li>Familiarity with security testing tools and practices (SAST/DAST, dependency scanning, fuzzing, manual testing).</li>\n<li>Comfort reading and reviewing production code in at least one language (e.g., Python, Go, Java, JavaScript/TypeScript).</li>\n<li>Exposure to automated or AI-assisted security tools or workflows, and interest in applying them to improve developer experience and security outcomes.</li>\n<li>Ability to work cross-functionally with engineering teams and communicate findings in a constructive, actionable way.</li>\n<li>Proven ability to drive remediation efforts and follow through on risk reduction outcomes.</li>\n\n</div>"},{"text":"Nice to Haves:","content":"<div>\n\n<li>Experience with cloud-native architectures (AWS/GCP/Azure), microservices, Kubernetes, service-to-service authentication, and secrets management.</li>\n<li>Experience tuning security tools to reduce noise and improve signal (e.g., improving rules, baselines, or pipelines).</li>\n<li>Familiarity with secure SDLC practices and security champions programs.</li>\n<li>Exposure to bug bounty/vulnerability disclosure or working with external researchers.</li>\n<li>Experience improving internal security automation or developer workflows (including using AI-assisted tooling).</li>\n\n</div>"}],"text":"Security Engineer - Product Security","country":"GB","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p>As a Security Engineer, Product Security, you will help Aircall build and ship secure products by working closely with engineering teams and product managers to identify risk early, reduce vulnerabilities, and improve security quality across the software development lifecycle. You&rsquo;ll support secure-by-design practices and help ensure security is integrated into how teams design, build, test, and release software.</p>\n<p>In this role, you&rsquo;ll be hands-on across threat modelling, vulnerability detection and remediation, and security testing. You will partner with engineers to make security practical and actionable &mdash; helping teams move quickly while raising the security bar. You'll also have a strong bias to leveraging AI to scale.</p>\n</div>","descriptionBodyPlain":"As a Security Engineer, Product Security, you will help Aircall build and ship secure products by working closely with engineering teams and product managers to identify risk early, reduce vulnerabilities, and improve security quality across the software development lifecycle. You’ll support secure-by-design practices and help ensure security is integrated into how teams design, build, test, and release software.\nIn this role, you’ll be hands-on across threat modelling, vulnerability detection and remediation, and security testing. You will partner with engineers to make security practical and actionable — helping teams move quickly while raising the security bar. You'll also have a strong bias to leveraging AI to scale.\n","hostedUrl":"https://jobs.lever.co/aircall/e999c919-ad7f-4158-8630-c8e2103aee1b","applyUrl":"https://jobs.lever.co/aircall/e999c919-ad7f-4158-8630-c8e2103aee1b/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"G&A","location":"Paris Office","team":"14001 - Finance","allLocations":["Paris Office"]},"createdAt":1775119878827,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAircall is searching for a Senior Accounts Payable  Accountant ( AP Accountant) to join the finance team. The main task will be to perform accounting operations autonomously, especially the monthly closing activities for several international legal entities. \n \nPerform accounting operations under supervision\n \nTools used: Oracle NetSuite, Gappify, Navan, Google Workspace, Microsoft Office, and AI tools\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 12pt;\">Aircall is searching for a <strong>Senior Accounts Payable&nbsp; Accountant</strong> ( AP Accountant) to join the finance team. The main task will be to perform accounting operations autonomously, especially the monthly closing activities for several international legal entities.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">Perform accounting operations under supervision</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">Tools used: Oracle NetSuite, Gappify, Navan, Google Workspace, Microsoft Office, and AI tools</span></div>","id":"7f98ec4d-ebf2-4133-807d-903ed6ad613d","lists":[{"text":"Key Responsibilities","content":"\n<li>Book supplier invoices, following our Procure-to-Pay process, in NetSuite</li>\n<li>Follow-up with all departments regarding their open Purchase Orders on NetSuite</li>\n<li>Be one of the point of contacts for any vendor-related queries</li>\n<li>Maintain supplier master data, making sure all data is accurate and verifying compliance documentation&nbsp;</li>\n<li>Manage the prepaid account</li>\n<li>Reconcile vendor accounts and following up with internal teams, if necessary</li>\n<li>Participate to any ad-hoc financial activities</li>\n<li>Participate in the monthly closing</li>\n<li>Support audits</li>\n<li>Maintain our Travel &amp; Expense system</li>\n<li>Ensure financial reporting policies, procedures and controls are documented and up to date</li>\n<li>Assist and support the AP Manager in any accounting related matters</li>\n<li>Be a key member of the broader Finance Team</li>\n"},{"text":"Qualifications:","content":"\n<li>A proven experience in an accounting department</li>\n<li>Experience in process optimisation and implementation</li>\n<li>Fluent English spoken and written</li>\n<li>French skills would be a plus</li>\n<li>Degree in accounting would be a plus</li>\n<li>You are tech savvy and data driven</li>\n<li>Interested in / experienced in&nbsp; AI implementation</li>\n<li>Rigor, organization and communication skills will be key to succeed in this role<br aria-hidden=\"true\"><br></li>\n"}],"text":"Senior Accountant, Accounts Payable","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 12pt;\">Aircall is searching for a <strong>Senior Accounts Payable&nbsp; Accountant</strong> ( AP Accountant) to join the finance team. The main task will be to perform accounting operations autonomously, especially the monthly closing activities for several international legal entities.&nbsp;</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">Perform accounting operations under supervision</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 12pt;\">Tools used: Oracle NetSuite, Gappify, Navan, Google Workspace, Microsoft Office, and AI tools</span></div>","descriptionBodyPlain":"Aircall is searching for a Senior Accounts Payable  Accountant ( AP Accountant) to join the finance team. The main task will be to perform accounting operations autonomously, especially the monthly closing activities for several international legal entities. \n \nPerform accounting operations under supervision\n \nTools used: Oracle NetSuite, Gappify, Navan, Google Workspace, Microsoft Office, and AI tools\n","hostedUrl":"https://jobs.lever.co/aircall/7f98ec4d-ebf2-4133-807d-903ed6ad613d","applyUrl":"https://jobs.lever.co/aircall/7f98ec4d-ebf2-4133-807d-903ed6ad613d/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"10001 - Communications Platform","allLocations":["Madrid Office"]},"createdAt":1770982300599,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role :\nAs a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up.\n \nUsing a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, ...).\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 11pt;\">About the role :</strong></div>\n<div><span style=\"font-size: 11pt;\">As a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.</span></div>\n<div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Using a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, ...).</span></div>","id":"9f292a2f-2079-4fa9-a90b-299875879140","lists":[{"text":"Key Responsibilities :","content":"\n<li>Participate in requirements analysis to help with providing the right technical and business solutions for our customers</li>\n<li>Have key responsibilities within the design, architecture, and end-to-end delivery of key modules</li>\n<li>Write clean scalable code and test and deploy applications and systems</li>\n<li>Revise, update, refactor, and debug code</li>\n<li>Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients</li>\n<li>Involvement in product and platform performance optimization and live site monitoring</li>\n<li>Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability</li>\n<li>Mentor team members</li>\n"},{"text":"Qualifications :","content":"\n<li>You have at least 6+ years of experience in back-end development in a large scale, typed language, with experience in Typescript, with a focus on delivering for security, scalability, availability, and performance</li>\n<li>You will have worked extensively with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon</li>\n<li>You can talk easily and spontaneously about most of the offerings on AWS, when to use them, and how, and can explain to junior engineers.</li>\n<li>You have experience working with serverless services using infrastructure as code like CloudFormation or Terraform.</li>\n<li>Security is at the forefront of your mind in everything that you do.</li>\n<li>And last but not least, if you have experience working with GraphQL it will be a huge plus!</li>\n"}],"text":"Senior Backend Engineer","country":"ES","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 11pt;\">About the role :</strong></div>\n<div><span style=\"font-size: 11pt;\">As a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.</span></div>\n<div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Using a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers&rsquo; business critical tools (CRM, Helpdesk, E-Commerce, ...).</span></div>","descriptionBodyPlain":"About the role :\nAs a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up.\n \nUsing a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, ...).\n","hostedUrl":"https://jobs.lever.co/aircall/9f292a2f-2079-4fa9-a90b-299875879140","applyUrl":"https://jobs.lever.co/aircall/9f292a2f-2079-4fa9-a90b-299875879140/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"London Office","team":"10001 - Communications Platform","allLocations":["London Office"]},"createdAt":1770982340247,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role :\nAs a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up.\n \nUsing a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, ...).\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><strong style=\"font-size: 11pt;\">About the role :</strong></div>\n<div><span style=\"font-size: 11pt;\">As a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.</span></div>\n<div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Using a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, ...).</span></div>","id":"a915ee05-f546-4787-81f9-1b8579dd0c09","lists":[{"text":"Key Responsibilities :","content":"\n<li>Participate in requirements analysis to help with providing the right technical and business solutions for our customers</li>\n<li>Have key responsibilities within the design, architecture, and end-to-end delivery of key modules</li>\n<li>Write clean scalable code and test and deploy applications and systems</li>\n<li>Revise, update, refactor, and debug code</li>\n<li>Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients</li>\n<li>Involvement in product and platform performance optimization and live site monitoring</li>\n<li>Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability</li>\n<li>Mentor team members</li>\n"},{"text":"Qualifications :","content":"\n<li>You have at least 6+ years of experience in back-end development in a large scale, typed language, with experience in Typescript, with a focus on delivering for security, scalability, availability, and performance</li>\n<li>You will have worked extensively with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon</li>\n<li>You can talk easily and spontaneously about most of the offerings on AWS, when to use them, and how, and can explain to junior engineers.</li>\n<li>You have experience working with serverless services using infrastructure as code like CloudFormation or Terraform.</li>\n<li>Security is at the forefront of your mind in everything that you do.</li>\n<li>And last but not least, if you have experience working with GraphQL it will be a huge plus!</li>\n"}],"text":"Senior Backend Engineer","country":"GB","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><strong style=\"font-size: 11pt;\">About the role :</strong></div>\n<div><span style=\"font-size: 11pt;\">As a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.</span></div>\n<div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Using a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers&rsquo; business critical tools (CRM, Helpdesk, E-Commerce, ...).</span></div>","descriptionBodyPlain":"About the role :\nAs a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up.\n \nUsing a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, ...).\n","hostedUrl":"https://jobs.lever.co/aircall/a915ee05-f546-4787-81f9-1b8579dd0c09","applyUrl":"https://jobs.lever.co/aircall/a915ee05-f546-4787-81f9-1b8579dd0c09/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.  \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in term of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits (health coverage, lunch, commute, sports)</div><div><br></div><div><u><i>DE&amp;I Statement:&nbsp;</i></u></div><div><i>At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are </i><b><i>core to our Aircall journey.</i></b><i>&nbsp;</i></div><div><i>We promote active inclusion to foster a</i><b><i> strong sense of belonging</i></b><i> which is one of our main strengths as a business. We strive to assemble diverse people that can </i><b><i>enrich and learn from each other</i></b><i>. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing </i><b><i>equal opportunities </i></b><i>to develop and thrive.  </i></div><div><i>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and </i><b><i>keep this conversation </i></b><i>open because we realize that we have work to do and much to learn.</i></div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1773836092493,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p data-path-to-node=\"5\">We are looking for an engaged and passionate <strong>Senior Data Engineer</strong> to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.</p>\n<p data-path-to-node=\"6\">As part of the Analytics &amp; Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.</p>\n</div>","id":"944528a4-a3b7-42b8-a044-b0f653ee6f63","lists":[{"text":"Your role at Aircall ","content":"\n<li>Have key responsibilities within the requirements analysis, <strong>scalable &amp; low latency streaming platform solution design, architecture, and end-to-end delivery of key modules in order to provide near real-time data solutions</strong> for our product</li>\n<li>Analyze and translate <strong>business needs into data model &amp; optimize for big data</strong></li>\n<li>Identify slow queries and <strong>optimize for better performance</strong></li>\n<li>Write clean scalable code <strong>using Scala / python / SQL </strong>and test and deploy applications and systems</li>\n<li>Solve our most <strong>challenging data problems, in near real-time,</strong> utilizing optimal data architectures, frameworks, query techniques, sourcing from structured and unstructured data sources.</li>\n<li>Be part of an engineering organization delivering high quality, secure, and scalable solutions to Aircall clients</li>\n<li>Involvement in product and platform performance optimization and live site monitoring</li>\n<li>Mentor team members through giving and receiving actionable feedback.</li>\n"},{"text":"Our tech. stack:","content":"\n<li>AWS (Kinesis,Kafka, s3, DMS, Glue, EMR, EKS, Redshift, Spectrum), Apache Pinot, Apache <strong>Flink </strong>and Airflow.</li>\n<li>A continuous deployment process based on GitLab</li>\n"},{"text":"A little more about you:","content":"\n<li>A Bachelor's degree in a technical field (eg. computer science or mathematics).&nbsp;</li>\n<li><strong>3+ years experience with near real-time analytics</strong></li>\n<li><strong>5+ years experience with a modern programming language such as Scala, Python, Go, Typescript</strong></li>\n<li>Experience of designing <strong>complex data processing pipeline</strong></li>\n<li><strong>Experience of data modeling </strong>(star schema, dimensional modeling etc) in <strong>AWS redshift</strong></li>\n<li>Experience of query optimisation</li>\n<li>Experience of kafka is a plus</li>\n<li>Shipping and maintaining code in production</li>\n<li>You like sharing your ideas, and you're open-minded</li>\n\n<div>&nbsp;</div>"}],"text":"Senior Data Engineer - Real time analytics","country":"ES","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p data-path-to-node=\"5\">We are looking for an engaged and passionate <strong>Senior Data Engineer</strong> to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.</p>\n<p data-path-to-node=\"6\">As part of the Analytics &amp; Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.</p>\n</div>","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","hostedUrl":"https://jobs.lever.co/aircall/944528a4-a3b7-42b8-a044-b0f653ee6f63","applyUrl":"https://jobs.lever.co/aircall/944528a4-a3b7-42b8-a044-b0f653ee6f63/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.  \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in term of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits (health coverage, lunch, commute, sports)</div><div><br></div><div><u><i>DE&amp;I Statement:&nbsp;</i></u></div><div><i>At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are </i><b><i>core to our Aircall journey.</i></b><i>&nbsp;</i></div><div><i>We promote active inclusion to foster a</i><b><i> strong sense of belonging</i></b><i> which is one of our main strengths as a business. We strive to assemble diverse people that can </i><b><i>enrich and learn from each other</i></b><i>. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing </i><b><i>equal opportunities </i></b><i>to develop and thrive.  </i></div><div><i>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and </i><b><i>keep this conversation </i></b><i>open because we realize that we have work to do and much to learn.</i></div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Paris Office","team":"13001 - Engineering","allLocations":["Paris Office"]},"createdAt":1775654586985,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p data-path-to-node=\"5\">We are looking for an engaged and passionate <strong>Senior Data Engineer</strong> to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.</p>\n<p data-path-to-node=\"6\">As part of the Analytics &amp; Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.</p>\n</div>","id":"c5ee9174-cc4a-41de-bdc7-67fdce7cf1a2","lists":[{"text":"Your role at Aircall ","content":"\n<li>Have key responsibilities within the requirements analysis, <strong>scalable &amp; low latency streaming platform solution design, architecture, and end-to-end delivery of key modules in order to provide near real-time data solutions</strong> for our product</li>\n<li>Analyze and translate <strong>business needs into data model &amp; optimize for big data</strong></li>\n<li>Identify slow queries and <strong>optimize for better performance</strong></li>\n<li>Write clean scalable code <strong>using Scala / python / SQL </strong>and test and deploy applications and systems</li>\n<li>Solve our most <strong>challenging data problems, in near real-time,</strong> utilizing optimal data architectures, frameworks, query techniques, sourcing from structured and unstructured data sources.</li>\n<li>Be part of an engineering organization delivering high quality, secure, and scalable solutions to Aircall clients</li>\n<li>Involvement in product and platform performance optimization and live site monitoring</li>\n<li>Mentor team members through giving and receiving actionable feedback.</li>\n"},{"text":"Our tech. stack:","content":"\n<li>AWS (Kinesis,Kafka, s3, DMS, Glue, EMR, EKS, Redshift, Spectrum), Apache Pinot, Apache <strong>Flink </strong>and Airflow.</li>\n<li>A continuous deployment process based on GitLab</li>\n"},{"text":"A little more about you:","content":"\n<li>A Bachelor's degree in a technical field (eg. computer science or mathematics).&nbsp;</li>\n<li><strong>3+ years experience with near real-time analytics</strong></li>\n<li><strong>5+ years experience with a modern programming language such as Scala, Python, Go, Typescript</strong></li>\n<li>Experience of designing <strong>complex data processing pipeline</strong></li>\n<li><strong>Experience of data modeling </strong>(star schema, dimensional modeling etc) in <strong>AWS redshift</strong></li>\n<li>Experience of query optimisation</li>\n<li>Experience of kafka is a plus</li>\n<li>Shipping and maintaining code in production</li>\n<li>You like sharing your ideas, and you're open-minded</li>\n\n<div>&nbsp;</div>"}],"text":"Senior Data Engineer - Real time analytics","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p data-path-to-node=\"5\">We are looking for an engaged and passionate <strong>Senior Data Engineer</strong> to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.</p>\n<p data-path-to-node=\"6\">As part of the Analytics &amp; Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.</p>\n</div>","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","hostedUrl":"https://jobs.lever.co/aircall/c5ee9174-cc4a-41de-bdc7-67fdce7cf1a2","applyUrl":"https://jobs.lever.co/aircall/c5ee9174-cc4a-41de-bdc7-67fdce7cf1a2/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.  \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in term of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits (health coverage, lunch, commute, sports)</div><div><br></div><div><u><i>DE&amp;I Statement:&nbsp;</i></u></div><div><i>At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are </i><b><i>core to our Aircall journey.</i></b><i>&nbsp;</i></div><div><i>We promote active inclusion to foster a</i><b><i> strong sense of belonging</i></b><i> which is one of our main strengths as a business. We strive to assemble diverse people that can </i><b><i>enrich and learn from each other</i></b><i>. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing </i><b><i>equal opportunities </i></b><i>to develop and thrive.  </i></div><div><i>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and </i><b><i>keep this conversation </i></b><i>open because we realize that we have work to do and much to learn.</i></div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"London Office","team":"13001 - Engineering","allLocations":["London Office"]},"createdAt":1775654625263,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p data-path-to-node=\"5\">We are looking for an engaged and passionate <strong>Senior Data Engineer</strong> to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.</p>\n<p data-path-to-node=\"6\">As part of the Analytics &amp; Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.</p>\n</div>","id":"d8a251f9-fcb7-4765-a38f-a9ee106e653f","lists":[{"text":"Your role at Aircall ","content":"\n<li>Have key responsibilities within the requirements analysis, <strong>scalable &amp; low latency streaming platform solution design, architecture, and end-to-end delivery of key modules in order to provide near real-time data solutions</strong> for our product</li>\n<li>Analyze and translate <strong>business needs into data model &amp; optimize for big data</strong></li>\n<li>Identify slow queries and <strong>optimize for better performance</strong></li>\n<li>Write clean scalable code <strong>using Scala / python / SQL </strong>and test and deploy applications and systems</li>\n<li>Solve our most <strong>challenging data problems, in near real-time,</strong> utilizing optimal data architectures, frameworks, query techniques, sourcing from structured and unstructured data sources.</li>\n<li>Be part of an engineering organization delivering high quality, secure, and scalable solutions to Aircall clients</li>\n<li>Involvement in product and platform performance optimization and live site monitoring</li>\n<li>Mentor team members through giving and receiving actionable feedback.</li>\n"},{"text":"Our tech. stack:","content":"\n<li>AWS (Kinesis,Kafka, s3, DMS, Glue, EMR, EKS, Redshift, Spectrum), Apache Pinot, Apache <strong>Flink </strong>and Airflow.</li>\n<li>A continuous deployment process based on GitLab</li>\n"},{"text":"A little more about you:","content":"\n<li>A Bachelor's degree in a technical field (eg. computer science or mathematics).&nbsp;</li>\n<li><strong>3+ years experience with near real-time analytics</strong></li>\n<li><strong>5+ years experience with a modern programming language such as Scala, Python, Go, Typescript</strong></li>\n<li>Experience of designing <strong>complex data processing pipeline</strong></li>\n<li><strong>Experience of data modeling </strong>(star schema, dimensional modeling etc) in <strong>AWS redshift</strong></li>\n<li>Experience of query optimisation</li>\n<li>Experience of kafka is a plus</li>\n<li>Shipping and maintaining code in production</li>\n<li>You like sharing your ideas, and you're open-minded</li>\n\n<div>&nbsp;</div>"}],"text":"Senior Data Engineer - Real time analytics","country":"GB","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p data-path-to-node=\"5\">We are looking for an engaged and passionate <strong>Senior Data Engineer</strong> to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.</p>\n<p data-path-to-node=\"6\">As part of the Analytics &amp; Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.</p>\n</div>","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","hostedUrl":"https://jobs.lever.co/aircall/d8a251f9-fcb7-4765-a38f-a9ee106e653f","applyUrl":"https://jobs.lever.co/aircall/d8a251f9-fcb7-4765-a38f-a9ee106e653f/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.  \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in term of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits (health coverage, lunch, commute, sports)</div><div><br></div><div><u><i>DE&amp;I Statement:&nbsp;</i></u></div><div><i>At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are </i><b><i>core to our Aircall journey.</i></b><i>&nbsp;</i></div><div><i>We promote active inclusion to foster a</i><b><i> strong sense of belonging</i></b><i> which is one of our main strengths as a business. We strive to assemble diverse people that can </i><b><i>enrich and learn from each other</i></b><i>. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing </i><b><i>equal opportunities </i></b><i>to develop and thrive.  </i></div><div><i>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and </i><b><i>keep this conversation </i></b><i>open because we realize that we have work to do and much to learn.</i></div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"France Remote","team":"13001 - Engineering","allLocations":["France Remote"]},"createdAt":1778075789976,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p data-path-to-node=\"5\">We are looking for an engaged and passionate <strong>Senior Data Engineer</strong> to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.</p>\n<p data-path-to-node=\"6\">As part of the Analytics &amp; Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.</p>\n</div>","id":"d9fc4c01-a12b-402e-94ee-9c3984a1fe79","lists":[{"text":"Your role at Aircall ","content":"\n<li>Have key responsibilities within the requirements analysis, <strong>scalable &amp; low latency streaming platform solution design, architecture, and end-to-end delivery of key modules in order to provide near real-time data solutions</strong> for our product</li>\n<li>Analyze and translate <strong>business needs into data model &amp; optimize for big data</strong></li>\n<li>Identify slow queries and <strong>optimize for better performance</strong></li>\n<li>Write clean scalable code <strong>using Scala / python / SQL </strong>and test and deploy applications and systems</li>\n<li>Solve our most <strong>challenging data problems, in near real-time,</strong> utilizing optimal data architectures, frameworks, query techniques, sourcing from structured and unstructured data sources.</li>\n<li>Be part of an engineering organization delivering high quality, secure, and scalable solutions to Aircall clients</li>\n<li>Involvement in product and platform performance optimization and live site monitoring</li>\n<li>Mentor team members through giving and receiving actionable feedback.</li>\n"},{"text":"Our tech. stack:","content":"\n<li>AWS (Kinesis,Kafka, s3, DMS, Glue, EMR, EKS, Redshift, Spectrum), Apache Pinot, Apache <strong>Flink </strong>and Airflow.</li>\n<li>A continuous deployment process based on GitLab</li>\n"},{"text":"A little more about you:","content":"\n<li>A Bachelor's degree in a technical field (eg. computer science or mathematics).&nbsp;</li>\n<li><strong>3+ years experience with near real-time analytics</strong></li>\n<li><strong>5+ years experience with a modern programming language such as Scala, Python, Go, Typescript</strong></li>\n<li>Experience of designing <strong>complex data processing pipeline</strong></li>\n<li><strong>Experience of data modeling </strong>(star schema, dimensional modeling etc) in <strong>AWS redshift</strong></li>\n<li>Experience of query optimisation</li>\n<li>Experience of kafka is a plus</li>\n<li>Shipping and maintaining code in production</li>\n<li>You like sharing your ideas, and you're open-minded</li>\n\n<div>&nbsp;</div>"}],"text":"Senior Data Engineer - Real time analytics","country":"FR","workplaceType":"remote","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p data-path-to-node=\"5\">We are looking for an engaged and passionate <strong>Senior Data Engineer</strong> to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.</p>\n<p data-path-to-node=\"6\">As part of the Analytics &amp; Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.</p>\n</div>","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","hostedUrl":"https://jobs.lever.co/aircall/d9fc4c01-a12b-402e-94ee-9c3984a1fe79","applyUrl":"https://jobs.lever.co/aircall/d9fc4c01-a12b-402e-94ee-9c3984a1fe79/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><strong>Why join us?</strong></div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our <a href=\"https://aircall.io/candidate-privacy-notice/\" class=\"postings-link\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Remote NY","team":"14003 - Support Ops","allLocations":["Remote NY"]},"createdAt":1778172604604,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role:\n\nWe are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team. In this senior role, you will lead complex fraud investigations and drive data-informed decisions that directly protect Aircall's services and customers.\nReporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Poppins, sans-serif;\"><strong>About the role:</strong><br><br>We are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team. In this senior role, you will lead complex fraud investigations and drive data-informed decisions that directly protect Aircall's services and customers.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Poppins, sans-serif;\"><br></span><span style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">Reporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection.</span></p>\n</div>","id":"afd7132f-de84-42ff-a675-7f1b91edea05","lists":[{"text":"Key Responsibilities: ","content":"<div>\n\n<li>\n<p>Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation</p>\n</li>\n<li>\n<p>Handle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data</p>\n</li>\n<li>\n<p>Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions</p>\n</li>\n<li>\n<p>Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity</p>\n</li>\n<li>\n<p>Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution</p>\n</li>\n<li>\n<p>Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices</p>\n</li>\n<li>\n<p>Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts</p>\n</li>\n\n</div>"},{"text":"Qualifications: ","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">5+ years of experience</span></strong><span style=\"font-size: 10pt;\"> in Fraud Prevention, Risk Management, or Trust &amp; Safety at a technology company</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Proficiency in data analytics tools</span></strong><span style=\"font-size: 10pt;\"> (Looker, Datadog, SQL or equivalent). You are comfortable extracting data for your ad-hoc analyses independently</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Solid judgment</span></strong><span style=\"font-size: 10pt;\"> when handling complex, high-impact fraud cases. Able to make well-supported, data-driven decisions under ambiguity</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Hands-on experience</span></strong><span style=\"font-size: 10pt;\"> reviewing </span><strong><span style=\"font-size: 10pt;\">KYC</span></strong><span style=\"font-size: 10pt;\"> and </span><strong><span style=\"font-size: 10pt;\">KYB</span></strong><span style=\"font-size: 10pt;\"> documentation as part of fraud or risk assessment processes</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Experience with ATO</span></strong><span style=\"font-size: 10pt;\"> (account takeover) detection and response, including containment workflows and post-incident monitoring</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Experience with </span><strong><span style=\"font-size: 10pt;\">fraud detection tools</span></strong><span style=\"font-size: 10pt;\">, </span><strong><span style=\"font-size: 10pt;\">case management platforms</span></strong><span style=\"font-size: 10pt;\"> (e.g. Zendesk), and industry best practices</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Exceptional written and oral communication</span></strong><span style=\"font-size: 10pt;\"> skills. Able to convey complex fraud scenarios to varied audiences in plain language, with clear and actionable conclusions</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Highly proactive, organized, and accountable. Capable of ruthless prioritization across concurrent cases and comfortable escalating blockers without being prompted</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 10pt;\">Customer-first mindset</span></strong><span style=\"font-size: 10pt;\"> with a track record of strong internal and external stakeholder management</span></p>\n</li>\n<li style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt;\">Nice to have: experience in the TelCo sector, familiarity with telecom fraud vectors (e.g. toll fraud, phishing, callback scams) is a strong plus</span></p>\n</li>\n\n</ul></div>"}],"salaryRange":{"min":66300,"max":68000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div>This is not including a 10 percent annual bonus and other benefits.</div>","salaryDescriptionPlain":"This is not including a 10 percent annual bonus and other benefits.\n","text":"Senior Fraud Operations Specialist","country":"US","workplaceType":"remote","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Poppins, sans-serif;\"><strong>About the role:</strong><br><br>We are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team. In this senior role, you will lead complex fraud investigations and drive data-informed decisions that directly protect Aircall's services and customers.</span></p>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 10pt; font-family: Poppins, sans-serif;\"><br></span><span style=\"font-size: 10pt; font-family: Poppins, sans-serif;\">Reporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection.</span></p>\n</div>","descriptionBodyPlain":"About the role:\n\nWe are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team. In this senior role, you will lead complex fraud investigations and drive data-informed decisions that directly protect Aircall's services and customers.\nReporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection.\n","hostedUrl":"https://jobs.lever.co/aircall/afd7132f-de84-42ff-a675-7f1b91edea05","applyUrl":"https://jobs.lever.co/aircall/afd7132f-de84-42ff-a675-7f1b91edea05/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"10001 - Communications Platform","allLocations":["Madrid Office"]},"createdAt":1761322600806,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionateSenior Software Engineer to join our growing Communication Platform department and be part of the Number Management team. \n\nYou will be responsible for the design, development, deployment, and operation of business-critical features that add customer value.\n\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. \n\nUsing Typescript and Ruby back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and Al capabilities, and fully integrated with our customers' business critical tools.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for an </span><b style=\"font-size: 11pt;\">engaged</b><span style=\"font-size: 11pt;\"> and </span><b style=\"font-size: 11pt;\">passionateSenior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our growing Communication Platform department and be part of the </span><b style=\"font-size: 11pt;\">Number Management</b><span style=\"font-size: 11pt;\"> team. </span></div><div><br></div><div><span style=\"font-size: 11pt;\">You will be responsible for the design, development, deployment, and operation of business-critical features that add customer value.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. </span></div><div><br></div><div><span style=\"font-size: 11pt;\">Using </span><b style=\"font-size: 11pt;\">Typescript</b><span style=\"font-size: 11pt;\"> and </span><b style=\"font-size: 11pt;\">Ruby</b><span style=\"font-size: 11pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><b style=\"font-size: 11pt;\">AWS</b><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and Al capabilities, and fully integrated with our customers' business critical tools.</span></div>","id":"b7b08b8b-7c7c-4565-9890-5700fc2a5c41","lists":[{"text":"Key Responsibilities:","content":"<li>Participate in requirements analysis to help with providing the right technical and business solutions for our customers</li><li>Have key responsibilities within the design, architecture, and end-to-end delivery of key modules</li><li>Write clean scalable code and test and deploy applications and systems</li><li>Review, update, refactor, and debug code</li><li>Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients</li><li>Involvement in product and platform performance optimization and live site monitoring</li><li>Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability</li><li>Mentor team members</li><div><br></div>"},{"text":"Team Environment:","content":"<li>Join a small, collaborative team with a mindset that values autonomy and proactivity while ensuring you are never alone.</li><li>The team is spread between France, Spain, India and Portugal, promoting a diverse and inclusive work culture.</li><li>Sharing and collaboration are key within the team, encouraging open communication and teamwork to achieve the best outcomes.</li>"},{"text":"Requirements:","content":"<li><b>You have at least 5+ years of experience in backend development with preferably a typed language (Typescript/<a rel=\"noopener noreferrer\" class=\"postings-link\" href=\"http://Node.js\">Node.js</a>, Java, C#) with a focus on delivering for scalability, availability, security and performance</b></li><li><b> You have at least 2+ years of experience working on frontend applications, preferably with React, but experience with Angular is also valued.</b></li><li>You have experience with serverless architectures, microservices or distributed systems.</li><li>You have <b>worked extensively with AWS</b> in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon</li><li>You can talk easily and spontaneously about most of the offerings on AWS, when to use them, and how, and can explain to junior engineers</li><li>Security is at the forefront of your mind in everything that you do</li>"}],"text":"Senior Fullstack Engineer","country":"ES","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for an </span><b style=\"font-size: 11pt;\">engaged</b><span style=\"font-size: 11pt;\"> and </span><b style=\"font-size: 11pt;\">passionateSenior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our growing Communication Platform department and be part of the </span><b style=\"font-size: 11pt;\">Number Management</b><span style=\"font-size: 11pt;\"> team. </span></div><div><br></div><div><span style=\"font-size: 11pt;\">You will be responsible for the design, development, deployment, and operation of business-critical features that add customer value.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. </span></div><div><br></div><div><span style=\"font-size: 11pt;\">Using </span><b style=\"font-size: 11pt;\">Typescript</b><span style=\"font-size: 11pt;\"> and </span><b style=\"font-size: 11pt;\">Ruby</b><span style=\"font-size: 11pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><b style=\"font-size: 11pt;\">AWS</b><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and Al capabilities, and fully integrated with our customers' business critical tools.</span></div>","descriptionBodyPlain":"We are looking for an engaged and passionateSenior Software Engineer to join our growing Communication Platform department and be part of the Number Management team. \n\nYou will be responsible for the design, development, deployment, and operation of business-critical features that add customer value.\n\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. \n\nUsing Typescript and Ruby back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and Al capabilities, and fully integrated with our customers' business critical tools.\n","hostedUrl":"https://jobs.lever.co/aircall/b7b08b8b-7c7c-4565-9890-5700fc2a5c41","applyUrl":"https://jobs.lever.co/aircall/b7b08b8b-7c7c-4565-9890-5700fc2a5c41/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Paris Office","team":"10001 - Communications Platform","allLocations":["Paris Office"]},"createdAt":1761221092659,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionateSenior Software Engineer to join our growing Communication Platform department and be part of the Number Management team. \n\nYou will be responsible for the design, development, deployment, and operation of business-critical features that add customer value.\n\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. \n\nUsing Typescript and Ruby back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and Al capabilities, and fully integrated with our customers' business critical tools.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for an </span><b style=\"font-size: 11pt;\">engaged</b><span style=\"font-size: 11pt;\"> and </span><b style=\"font-size: 11pt;\">passionateSenior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our growing Communication Platform department and be part of the </span><b style=\"font-size: 11pt;\">Number Management</b><span style=\"font-size: 11pt;\"> team. </span></div><div><br></div><div><span style=\"font-size: 11pt;\">You will be responsible for the design, development, deployment, and operation of business-critical features that add customer value.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. </span></div><div><br></div><div><span style=\"font-size: 11pt;\">Using </span><b style=\"font-size: 11pt;\">Typescript</b><span style=\"font-size: 11pt;\"> and </span><b style=\"font-size: 11pt;\">Ruby</b><span style=\"font-size: 11pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><b style=\"font-size: 11pt;\">AWS</b><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and Al capabilities, and fully integrated with our customers' business critical tools.</span></div>","id":"c4f6397d-99f8-47a2-aa46-8d5080c97f05","lists":[{"text":"Key Responsibilities:","content":"<li>Participate in requirements analysis to help with providing the right technical and business solutions for our customers</li><li>Have key responsibilities within the design, architecture, and end-to-end delivery of key modules</li><li>Write clean scalable code and test and deploy applications and systems</li><li>Review, update, refactor, and debug code</li><li>Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients</li><li>Involvement in product and platform performance optimization and live site monitoring</li><li>Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability</li><li>Mentor team members</li><div><br></div>"},{"text":"Team Environment:","content":"<li>Join a small, collaborative team with a mindset that values autonomy and proactivity while ensuring you are never alone.</li><li>The team is spread between France, Spain, India and Portugal, promoting a diverse and inclusive work culture.</li><li>Sharing and collaboration are key within the team, encouraging open communication and teamwork to achieve the best outcomes.</li>"},{"text":"Requirements:","content":"<li><b>You have at least 5+ years of experience in backend development with preferably a typed language (Typescript/</b><a rel=\"noopener noreferrer\" class=\"postings-link\" href=\"http://Node.js\"><b>Node.js</b></a><b>, Java, C#) with a focus on delivering for scalability, availability, security and performance</b></li><li><b> You have at least 2+ years of experience working on frontend applications, preferably with React, but experience with Angular is also valued.</b></li><li>You have experience with serverless architectures, microservices or distributed systems.</li><li>You have <b>worked extensively with AWS</b> in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon</li><li>You can talk easily and spontaneously about most of the offerings on AWS, when to use them, and how, and can explain to junior engineers</li><li>Security is at the forefront of your mind in everything that you do</li>"}],"text":"Senior Fullstack Engineer","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for an </span><b style=\"font-size: 11pt;\">engaged</b><span style=\"font-size: 11pt;\"> and </span><b style=\"font-size: 11pt;\">passionateSenior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our growing Communication Platform department and be part of the </span><b style=\"font-size: 11pt;\">Number Management</b><span style=\"font-size: 11pt;\"> team. </span></div><div><br></div><div><span style=\"font-size: 11pt;\">You will be responsible for the design, development, deployment, and operation of business-critical features that add customer value.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. </span></div><div><br></div><div><span style=\"font-size: 11pt;\">Using </span><b style=\"font-size: 11pt;\">Typescript</b><span style=\"font-size: 11pt;\"> and </span><b style=\"font-size: 11pt;\">Ruby</b><span style=\"font-size: 11pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><b style=\"font-size: 11pt;\">AWS</b><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and Al capabilities, and fully integrated with our customers' business critical tools.</span></div>","descriptionBodyPlain":"We are looking for an engaged and passionateSenior Software Engineer to join our growing Communication Platform department and be part of the Number Management team. \n\nYou will be responsible for the design, development, deployment, and operation of business-critical features that add customer value.\n\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. \n\nUsing Typescript and Ruby back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and Al capabilities, and fully integrated with our customers' business critical tools.\n","hostedUrl":"https://jobs.lever.co/aircall/c4f6397d-99f8-47a2-aa46-8d5080c97f05","applyUrl":"https://jobs.lever.co/aircall/c4f6397d-99f8-47a2-aa46-8d5080c97f05/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><strong>Why join us?</strong></div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our <a href=\"https://aircall.io/candidate-privacy-notice/\" class=\"postings-link\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"New York Office","team":"13014 - Infrastructure","allLocations":["New York Office"]},"createdAt":1765823985332,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAircall is hiring a Senior GRC Engineer to build and operate the engineering backbone of our Governance, Risk & Compliance program. You'll join the Security Engineering team, reporting to the Security Engineering Manager, and partner closely with IT, Privacy, Legal, Product, and Engineering to make compliance a continuously-verified property of how we build and run Aircall — not a once-a-year audit scramble.\nThis is a hands-on engineering role. You'll automate controls, integrate our GRC platform with the systems that produce evidence, and turn policies into code where possible. You'll be the technical owner of SOC 2 and ISO 27001 readiness from an engineering perspective, and a key contributor to how we mature risk management, vendor security, and audit operations as Aircall scales.\n This role will sit within the CTO organization, alongside Security & Infrastructure Engineering building the security foundation of a future Governance, Risk & Compliance (GRC) function.\n\n\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><p>Aircall is hiring a Senior GRC Engineer to build and operate the engineering backbone of our Governance, Risk &amp; Compliance program. You'll join the Security Engineering team, reporting to the Security Engineering Manager, and partner closely with IT, Privacy, Legal, Product, and Engineering to make compliance a continuously-verified property of how we build and run Aircall — not a once-a-year audit scramble.</p>\n<p>This is a hands-on engineering role. You'll automate controls, integrate our GRC platform with the systems that produce evidence, and turn policies into code where possible. You'll be the technical owner of SOC 2 and ISO 27001 readiness from an engineering perspective, and a key contributor to how we mature risk management, vendor security, and audit operations as Aircall scales.</p>\n<p>&nbsp;This role will sit within the CTO organization, alongside Security &amp; Infrastructure Engineering building the security foundation of a future Governance, Risk &amp; Compliance (GRC) function.</p>\n<p style=\"line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><br><br></p>","id":"ea2a9614-6bbe-4e17-b280-3340423d75d1","lists":[{"text":"Key Responsibilities","content":"\n<li>\n<p>Design, implement, and operate technical controls that satisfy SOC 2, ISO 27001, NIST, and GDPR requirements across our cloud (AWS), SaaS, and corporate environments.</p>\n</li>\n<li>\n<p>Build and maintain integrations between our GRC platform (Drata) and source systems — IdP, cloud providers, ticketing, code repositories, HRIS, endpoint management — to automate evidence collection and continuous control monitoring.</p>\n</li>\n<li>\n<p>Engineer \"compliance-as-code\" workflows: codify policies and controls, automate drift detection, and surface failing controls back to owning teams via Jira, Slack, or dashboards.</p>\n</li>\n<li>\n<p>Support and progressively automate audit readiness: SOC 2 Type II, ISO 27001 (and any future certifications such as HIPAA, FedRAMP, PCI as the strategy evolves), preparing evidence, walking auditors through controls, and remediating findings.</p>\n</li>\n<li>\n<p>Operate the enterprise risk register day-to-day: run risk assessments, track mitigations, and produce reporting that helps leadership make decisions.</p>\n</li>\n<li>\n<p>Build and run the technical side of the vendor security program — questionnaire automation, tiering, evidence review, and ongoing monitoring of critical vendors.</p>\n</li>\n<li>\n<p>Partner with IT, Product, and Engineering to embed security and compliance requirements into the SDLC, change management, access reviews, and infrastructure provisioning.</p>\n</li>\n<li>\n<p>Contribute to incident response from the GRC side: maintain runbooks and policies, ensure regulatory and contractual notification timelines are met, and capture evidence and lessons learned.</p>\n</li>\n<li>\n<p>Partner with Legal/Privacy on GDPR obligations, data residency, DPAs, and customer security commitments.</p>\n</li>\n<li>\n<p>Help mature security awareness and training — measuring effectiveness, not just running it.</p>\n</li>\n<li>Author and maintain security policies and standards in clear, accurate language that engineers will actually read.</li>\n<li>Promote a security-first culture across all functions, ensuring employees understand their role in protecting company and customer data.</li>\n\n<div>&nbsp;</div>"},{"text":"Qualifications","content":"\n<li>\n<p>5+ years in security, with at least 2–3 years in a GRC engineering, security engineering, or compliance automation role at a SaaS or cloud-native company.</p>\n</li>\n<li>\n<p>Strong working knowledge of SOC 2, ISO 27001, NIST CSF / 800-53, and GDPR, and what it takes to actually operate (not just pass) them.</p>\n</li>\n<li>\n<p>Hands-on experience with a modern GRC platform (Ideally Drata) — including building or extending its integrations, not just clicking through the UI.</p>\n</li>\n<li>\n<p>Comfortable using AI tools to accelerate delivery and scale impact.</p>\n</li>\n<li>\n<p>Comfortable writing code (Python, Go, or similar) and working with cloud APIs (AWS), Terraform/IaC, and CI/CD pipelines.</p>\n</li>\n<li>\n<p>Solid understanding of cloud security, identity and access management, and how engineering teams ship software.</p>\n</li>\n<li>\n<p>Experience supporting external audits as a technical lead and remediating findings.</p>\n</li>\n<li>\n<p>Working knowledge of risk management frameworks and vendor security assessment.</p>\n</li>\n<li>\n<p>Strong written communication — you can turn a control requirement into a clear ticket, runbook, or policy that gets adopted.</p>\n</li>\n<li>\n<p>Bonus: relevant certifications (CISA, CISSP, ISO 27001 LI/LA, AWS/GCP security), experience with privacy engineering, or prior work building a GRC function from early stage to audit-ready.</p>\n</li>\n"}],"salaryRange":{"min":180000,"max":200000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 15px;\">This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.</span></div>","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Senior GRC Engineer","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<p>Aircall is hiring a Senior GRC Engineer to build and operate the engineering backbone of our Governance, Risk &amp; Compliance program. You'll join the Security Engineering team, reporting to the Security Engineering Manager, and partner closely with IT, Privacy, Legal, Product, and Engineering to make compliance a continuously-verified property of how we build and run Aircall &mdash; not a once-a-year audit scramble.</p>\n<p>This is a hands-on engineering role. You'll automate controls, integrate our GRC platform with the systems that produce evidence, and turn policies into code where possible. You'll be the technical owner of SOC 2 and ISO 27001 readiness from an engineering perspective, and a key contributor to how we mature risk management, vendor security, and audit operations as Aircall scales.</p>\n<p>&nbsp;This role will sit within the CTO organization, alongside Security &amp; Infrastructure Engineering building the security foundation of a future Governance, Risk &amp; Compliance (GRC) function.</p>\n<p style=\"line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><br><br></p>","descriptionBodyPlain":"Aircall is hiring a Senior GRC Engineer to build and operate the engineering backbone of our Governance, Risk & Compliance program. You'll join the Security Engineering team, reporting to the Security Engineering Manager, and partner closely with IT, Privacy, Legal, Product, and Engineering to make compliance a continuously-verified property of how we build and run Aircall — not a once-a-year audit scramble.\nThis is a hands-on engineering role. You'll automate controls, integrate our GRC platform with the systems that produce evidence, and turn policies into code where possible. You'll be the technical owner of SOC 2 and ISO 27001 readiness from an engineering perspective, and a key contributor to how we mature risk management, vendor security, and audit operations as Aircall scales.\n This role will sit within the CTO organization, alongside Security & Infrastructure Engineering building the security foundation of a future Governance, Risk & Compliance (GRC) function.\n\n\n","hostedUrl":"https://jobs.lever.co/aircall/ea2a9614-6bbe-4e17-b280-3340423d75d1","applyUrl":"https://jobs.lever.co/aircall/ea2a9614-6bbe-4e17-b280-3340423d75d1/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, internet, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"G&A","location":"Seattle Office","team":"14024 - Business Partnering","allLocations":["Seattle Office"]},"createdAt":1779295989173,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","id":"ffdee067-fb52-46c9-a53e-0c8a99352637","lists":[{"text":"Responsibilities:","content":"<div>\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Shape and roll out HR processes:</span></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Lead workforce planning, succession planning, benchmarking, talent acquisition, and retention strategies across the US organization</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Design and implement talent performance management programs (annual reviews, career paths, development frameworks)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Assess employee development needs, make recommendations, and implement solutions</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Build and continuously improve onboarding processes in partnership with managers</span></p>\n</li>\n\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Be a strategic business advisor:</span></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Partner with senior leaders across all functions on organizational design and workforce decisions</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Coach managers on how to lead their teams, navigate difficult conversations, and develop their people</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Handle complex employee relations matters — including performance improvement plans, difficult exits, and reductions in force — with empathy and precision</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Manage legal and compliance processes: contracts, visas, contractual terminations</span></p>\n</li>\n\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Collaborate globally:</span></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Work cross-functionally with Aircall's global HRBP team to ensure alignment on people programs and initiatives</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Represent US employees and business context in global HR conversations</span></p>\n</li>\n\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">Build a strong employer brand &amp; culture:</span></p>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Champion Aircall's employer brand to attract and retain top talent, with a particular focus on tech candidates</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Cultivate an open, dynamic, high-growth culture as Aircall continues to scale</span></p>\n</li>\n\n</ul></ul></ul></ul></div>"},{"text":"What We're Looking For:","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">8+ years of HRBP experience</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">A data-driven mindset — background in mathematics, business, or a related analytical discipline preferred</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Experience at a large tech company combined with agility from a smaller, high-growth environment</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Deep expertise in employee relations — you've navigated layoffs, difficult exits, and PIPs with professionalism and care</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong manager coaching skills; you're a trusted partner to leaders at all levels</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Excel proficiency and comfort using data to drive HR decisions</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong project management skills with the ability to drive programs independently</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Excellent interpersonal and communication skills — you build trust quickly and communicate clearly across all levels of the organization</span></p>\n</li>\n\n</ul></div>"}],"salaryRange":{"min":140000,"max":160000,"currency":"USD","interval":"per-year-salary"},"text":"Senior Human Resources Business Partner","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/ffdee067-fb52-46c9-a53e-0c8a99352637","applyUrl":"https://jobs.lever.co/aircall/ffdee067-fb52-46c9-a53e-0c8a99352637/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"department":"Customer Experience","location":"Spain Remote","team":"12007 - Porting","allLocations":["Spain Remote"]},"createdAt":1760003794385,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global Number Operations team. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our >22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product & Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales. \n\nReporting to the VP, Customer Support & Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global </span><b style=\"font-size: 11pt;\">Number Operations team</b><span style=\"font-size: 11pt;\">. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our &gt;22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product &amp; Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales.&nbsp;</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Reporting to the VP, Customer Support &amp; Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.</span></div>","id":"7cc05bdd-5bb6-4058-8376-31d0a029a9be","lists":[{"text":"Responsibilities","content":"<li>Lead and mentor a global team of 20 individual contributors, managers and contractors, fostering a culture of operational excellence, innovation and continuous learning, to empower team members to become subject matter experts in their domains</li><li>Build the quarterly Number Operations OKRs in close collaboration with Product, Carrier Relations and Support Ops and be accountable for OKR execution, meeting and exceeding operational targets (SLA, CSAT, TTR)</li><li>Own customer escalations as needed</li><li>Build and maintain solid relationships with carrier partners, collaborating with them on regular basis</li><li>Project manage ad hoc KYC/compliance requests, in close collaboration with Legal, ensuring service continuity and adherence to regulatory requirements for all Aircall customers</li><li>Partner with Product to identify and advocate for in-product UX improvements, process automation and AHT reduction opportunities in the Number Operations ecosystem</li><li>Partner with VP and Support Leadership on capacity planning, forecasting and budgeting</li><li>Proactively identify areas of leverage, develop strategies and execute plans to improve systems, workflows and processes in a data-driven fashion, in an effort to increase our organization productivity and effectiveness while maintaining a world-class support experience</li>"},{"text":"Qualifications","content":"<li>5+ years experience in Number Operations, Carrier Operations or equivalent, preferably in a high-growth SaaS environment</li><li>2+ years in a management role, with experience hiring and developing high-performing teams</li><li>Advanced proficiency with customer support technologies and tools like Zendesk (multi-channel management) as well as Carrier Portal solutions</li><li>Advanced project management experience, with a track record of large projects successfully delivered and an ability to manage multiple timelines and commitments</li><li>Very analytical and data-driven, with proficiency with Gsheet and Looker, SQL a plus</li><li>Demonstrated ability to lead multiple cross-functional technical projects and deliver measurable results</li><li>Creative problem solver and are able to identify obstacles and viable solutions</li><li>Proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership</li><li>Exceptional written and verbal communication skills, including the ability to translate technical concepts for non-technical stakeholders</li><li>You have the ability to build deep ongoing relationships and collaborate with various stakeholders (CxOs, VPs, Directors, Managers from all functions)</li>"}],"text":"Senior Manager, Number Operations","country":"ES","workplaceType":"remote","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global </span><b style=\"font-size: 11pt;\">Number Operations team</b><span style=\"font-size: 11pt;\">. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our &gt;22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product &amp; Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales.&nbsp;</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Reporting to the VP, Customer Support &amp; Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.</span></div>","descriptionBodyPlain":"We are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global Number Operations team. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our >22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product & Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales. \n\nReporting to the VP, Customer Support & Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.\n","hostedUrl":"https://jobs.lever.co/aircall/7cc05bdd-5bb6-4058-8376-31d0a029a9be","applyUrl":"https://jobs.lever.co/aircall/7cc05bdd-5bb6-4058-8376-31d0a029a9be/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"department":"Customer Experience","location":"France Remote","team":"12007 - Porting","allLocations":["France Remote"]},"createdAt":1760003692720,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global Number Operations team. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our >22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product & Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales. \n\nReporting to the VP, Customer Support & Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global </span><b style=\"font-size: 11pt;\">Number Operations team</b><span style=\"font-size: 11pt;\">. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our &gt;22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product &amp; Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales.&nbsp;</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Reporting to the VP, Customer Support &amp; Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.</span></div>","id":"bfc2b782-4929-408f-ae2d-a320c511d14b","lists":[{"text":"Responsibilities","content":"<li>Lead and mentor a global team of 20 individual contributors, managers and contractors, fostering a culture of operational excellence, innovation and continuous learning, to empower team members to become subject matter experts in their domains</li><li>Build the quarterly Number Operations OKRs in close collaboration with Product, Carrier Relations and Support Ops and be accountable for OKR execution, meeting and exceeding operational targets (SLA, CSAT, TTR)</li><li>Own customer escalations as needed</li><li>Build and maintain solid relationships with carrier partners, collaborating with them on regular basis</li><li>Project manage ad hoc KYC/compliance requests, in close collaboration with Legal, ensuring service continuity and adherence to regulatory requirements for all Aircall customers</li><li>Partner with Product to identify and advocate for in-product UX improvements, process automation and AHT reduction opportunities in the Number Operations ecosystem</li><li>Partner with VP and Support Leadership on capacity planning, forecasting and budgeting</li><li>Proactively identify areas of leverage, develop strategies and execute plans to improve systems, workflows and processes in a data-driven fashion, in an effort to increase our organization productivity and effectiveness while maintaining a world-class support experience</li>"},{"text":"Qualifications","content":"<li>5+ years experience in Number Operations, Carrier Operations or equivalent, preferably in a high-growth SaaS environment</li><li>2+ years in a management role, with experience hiring and developing high-performing teams</li><li>Advanced proficiency with customer support technologies and tools like Zendesk (multi-channel management) as well as Carrier Portal solutions</li><li>Advanced project management experience, with a track record of large projects successfully delivered and an ability to manage multiple timelines and commitments</li><li>Very analytical and data-driven, with proficiency with Gsheet and Looker, SQL a plus</li><li>Demonstrated ability to lead multiple cross-functional technical projects and deliver measurable results</li><li>Creative problem solver and are able to identify obstacles and viable solutions</li><li>Proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership</li><li>Exceptional written and verbal communication skills, including the ability to translate technical concepts for non-technical stakeholders</li><li>You have the ability to build deep ongoing relationships and collaborate with various stakeholders (CxOs, VPs, Directors, Managers from all functions)</li>"}],"text":"Senior Manager, Number Operations","country":"FR","workplaceType":"remote","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global </span><b style=\"font-size: 11pt;\">Number Operations team</b><span style=\"font-size: 11pt;\">. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our &gt;22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product &amp; Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales.&nbsp;</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Reporting to the VP, Customer Support &amp; Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.</span></div>","descriptionBodyPlain":"We are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global Number Operations team. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our >22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product & Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales. \n\nReporting to the VP, Customer Support & Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.\n","hostedUrl":"https://jobs.lever.co/aircall/bfc2b782-4929-408f-ae2d-a320c511d14b","applyUrl":"https://jobs.lever.co/aircall/bfc2b782-4929-408f-ae2d-a320c511d14b/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"department":"Customer Experience","location":"Portugal Remote","team":"12007 - Porting","allLocations":["Portugal Remote"]},"createdAt":1760003851273,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global Number Operations team. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our >22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product & Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales. \n\nReporting to the VP, Customer Support & Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global </span><b style=\"font-size: 11pt;\">Number Operations team</b><span style=\"font-size: 11pt;\">. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our &gt;22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product &amp; Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales.&nbsp;</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Reporting to the VP, Customer Support &amp; Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.</span></div>","id":"f9ef96a1-be3b-424f-9cf9-c1e693f6f295","lists":[{"text":"Responsibilities","content":"<li>Lead and mentor a global team of 20 individual contributors, managers and contractors, fostering a culture of operational excellence, innovation and continuous learning, to empower team members to become subject matter experts in their domains</li><li>Build the quarterly Number Operations OKRs in close collaboration with Product, Carrier Relations and Support Ops and be accountable for OKR execution, meeting and exceeding operational targets (SLA, CSAT, TTR)</li><li>Own customer escalations as needed</li><li>Build and maintain solid relationships with carrier partners, collaborating with them on regular basis</li><li>Project manage ad hoc KYC/compliance requests, in close collaboration with Legal, ensuring service continuity and adherence to regulatory requirements for all Aircall customers</li><li>Partner with Product to identify and advocate for in-product UX improvements, process automation and AHT reduction opportunities in the Number Operations ecosystem</li><li>Partner with VP and Support Leadership on capacity planning, forecasting and budgeting</li><li>Proactively identify areas of leverage, develop strategies and execute plans to improve systems, workflows and processes in a data-driven fashion, in an effort to increase our organization productivity and effectiveness while maintaining a world-class support experience</li>"},{"text":"Qualifications","content":"<li>5+ years experience in Number Operations, Carrier Operations or equivalent, preferably in a high-growth SaaS environment</li><li>2+ years in a management role, with experience hiring and developing high-performing teams</li><li>Advanced proficiency with customer support technologies and tools like Zendesk (multi-channel management) as well as Carrier Portal solutions</li><li>Advanced project management experience, with a track record of large projects successfully delivered and an ability to manage multiple timelines and commitments</li><li>Very analytical and data-driven, with proficiency with Gsheet and Looker, SQL a plus</li><li>Demonstrated ability to lead multiple cross-functional technical projects and deliver measurable results</li><li>Creative problem solver and are able to identify obstacles and viable solutions</li><li>Proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership</li><li>Exceptional written and verbal communication skills, including the ability to translate technical concepts for non-technical stakeholders</li><li>You have the ability to build deep ongoing relationships and collaborate with various stakeholders (CxOs, VPs, Directors, Managers from all functions)</li>"}],"text":"Senior Manager, Number Operations","country":"PT","workplaceType":"remote","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global </span><b style=\"font-size: 11pt;\">Number Operations team</b><span style=\"font-size: 11pt;\">. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our &gt;22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product &amp; Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales.&nbsp;</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Reporting to the VP, Customer Support &amp; Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.</span></div>","descriptionBodyPlain":"We are looking for a hands-on and highly talented seasoned leader to join our extended Support organization and lead our global Number Operations team. This team is obsessed with offering world-class support for number-related customer requests, such as number purchasing, porting and compliance, to our >22,000 customers. NumOps closely partners with Carrier Relations (new carrier onboarding, new regulatory requirements implementation), Product & Engineering (in-product self-service, automation, UX number flows), Legal and customer-facing teams such as Success and Sales. \n\nReporting to the VP, Customer Support & Experience and being a permanent member of the Support Leadership staff, you will bring strong Number Operations expertise and views to influence the direction of Aircall’s number management strategy, and ensure that NumOps constraints, challenges, risks and opportunities are always surfaced, understood and addressed.\n","hostedUrl":"https://jobs.lever.co/aircall/f9ef96a1-be3b-424f-9cf9-c1e693f6f295","applyUrl":"https://jobs.lever.co/aircall/f9ef96a1-be3b-424f-9cf9-c1e693f6f295/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Marketing","location":"Paris Office","team":"11003 - Demand Generation","allLocations":["Paris Office"]},"createdAt":1777649215456,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p>Aircall is seeking a Senior Marketing Manager to own and execute the regional marketing strategy in the FIME region. You will lead the translation of global priorities into high-impact local initiatives, partnering closely with local sales, partnerships, customer success, and global marketing teams.&nbsp;</p>\n<p>This role is accountable for building sustainable pipeline, accelerating revenue, and elevating Aircall’s brand presence in FIME through locally-relevant, insight-driven marketing. You will bring a strong strategic perspective, deep market understanding, and a bias for executional excellence, leading full-funnel programs across digital, events, partners, product launches, and regional campaigns.</p>\n<p>You’ll thrive here if you are a data-driven, collaborative marketer who wants to shape regional growth, influence cross-functional GTM direction, and operate with high levels of ownership and autonomy.</p>\n</div>","id":"dcc2bef6-41b7-49b5-936b-3f8023762b8d","lists":[{"text":"Key Responsibilities:","content":"<div>\n\n<li>\n<p>Own and execute the FIME regional marketing strategy, acting as the strategic marketing lead for the region and driving full-funnel pipeline growth through digital, partner, content, events, webinars, and local activations.</p>\n</li>\n<li>\n<p>Partner closely with regional Sales, Partnerships, and Account Management leaders to align on GTM priorities, pipeline goals, and shared revenue outcomes.</p>\n</li>\n<li>\n<p>Translate global campaigns, messaging, and product launches into high-impact local programs that drive brand relevance, engagement, and conversion in the FIME market.</p>\n</li>\n<li>\n<p>Provide market insights, competitive intelligence, and performance analysis to shape strategy, optimise programs, and guide regional investment decisions.</p>\n</li>\n<li>\n<p>Lead partner marketing initiatives with priority channel and alliance partners to strengthen brand presence and generate leads and pipeline.</p>\n</li>\n<li>\n<p>Ensure consistent communication with Sales and cross-functional teams, keeping stakeholders informed of upcoming initiatives, campaign performance, and optimisation plans.</p>\n</li>\n<li>\n<p>Own reporting for regional marketing performance, including weekly and monthly updates, pipeline reporting, initiative ROI, and recommended next steps</p>\n</li>\n\n</div>"},{"text":"Qualifications:","content":"<div>\n\n<li>\n<p>7 years or more of experience in high technology B2B enterprise software or SaaS preferred.</p>\n</li>\n<li>\n<p>Deep knowledge of the FIME market with a proven track record of marketing to SMBs and supporting global sales and marketing efforts.</p>\n</li>\n<li>\n<p>Language skills: Native proficiency in French and fluent proficiency in English.</p>\n</li>\n<li>\n<p>Strong background in developing fully integrated marketing strategies tailored to specific markets.</p>\n</li>\n<li>\n<p>Proficiency in HubSpot, Salesforce, Looker, or similar tools.</p>\n</li>\n<li>\n<p>Exceptional project management and problem-solving skills.</p>\n</li>\n<li>\n<p>Highly autonomous, with the ability to prioritise, manage multiple projects, and meet deadlines with minimal supervision.</p>\n</li>\n<li>\n<p>Excellent time management, organisational, communication, and collaboration abilities.</p>\n</li>\n<li>\n<p>Positive, energetic attitude and initiative, with a strong work ethic.</p>\n</li>\n<li>\n<p>Location: This is a hybrid position requiring a few days per week at our Paris office.</p>\n</li>\n\n</div>"}],"text":"Senior Regional Marketing Manager - FIME","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p>Aircall is seeking a Senior Marketing Manager to own and execute the regional marketing strategy in the FIME region. You will lead the translation of global priorities into high-impact local initiatives, partnering closely with local sales, partnerships, customer success, and global marketing teams.&nbsp;</p>\n<p>This role is accountable for building sustainable pipeline, accelerating revenue, and elevating Aircall&rsquo;s brand presence in FIME through locally-relevant, insight-driven marketing. You will bring a strong strategic perspective, deep market understanding, and a bias for executional excellence, leading full-funnel programs across digital, events, partners, product launches, and regional campaigns.</p>\n<p>You&rsquo;ll thrive here if you are a data-driven, collaborative marketer who wants to shape regional growth, influence cross-functional GTM direction, and operate with high levels of ownership and autonomy.</p>\n</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/dcc2bef6-41b7-49b5-936b-3f8023762b8d","applyUrl":"https://jobs.lever.co/aircall/dcc2bef6-41b7-49b5-936b-3f8023762b8d/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><strong>Why join us?</strong></div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our <a href=\"https://aircall.io/candidate-privacy-notice/\" class=\"postings-link\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"New York Office","team":"12008 - SDR","allLocations":["New York Office"]},"createdAt":1778526554454,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<div><strong style=\"font-size: 16px;\">About the role: </strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As an Inbound Sales Development Representative, you'll be an integral part of our North America Sales team that works closely with our Account Executives to expand Aircall's customer base by qualifying potential customers. It is a fast-paced role that fits passionate and ambitious sales people. The SDR role is a gateway to developing a career at Aircall. Top performers can expect further opportunities in Sales within the organization.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for </span><strong style=\"font-size: 16px;\">a team-player who wants to grow within the Revenue organization</strong><span style=\"font-size: 16px;\"> for the foreseeable future.</span></div>\n</div>","id":"07a9b353-a638-4876-b6fa-15cebc208fa3","lists":[{"text":"Key Responsibilities: ","content":"<div>\n\n<li>Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat</li>\n<li>React quickly to sales leads via email, phone, and chat communication at a high volume</li>\n<li>Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas</li>\n<li>Highlight Aircall product features and business advantages to raise curiosity and interest</li>\n<li>Assist North America Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce</li>\n<li>Continuously learn and uplevel skills and stay aware of industry trends</li>\n\n</div>"},{"text":"Qualifications ","content":"<div>\n\n<li><strong>Skilled communicator:</strong> you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills</li>\n<li><strong>Preferred Qualification:</strong> You are a business proficient Spanish language speaker to manage occasional Latam leads</li>\n<li>Working knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and Salesforce</li>\n<li>Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale up!&nbsp;</li>\n<li>A team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6!&nbsp;</li>\n<li>Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled</li>\n<li>Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines&nbsp;</li>\n<li>Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge! They will do everything they can to get the answer to questions they don’t know&nbsp;</li>\n<li>A team spirit mindset with the desire to continuously grow and learn&nbsp;</li>\n<li>An enthusiastic and positive attitude! This might be the single most important point, even if it’s the last</li>\n\n</div>"}],"salaryRange":{"min":68300,"max":68300,"currency":"USD","interval":"per-year-salary"},"text":"Senior Sales Development Representative / Inbound SDR","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<div><strong style=\"font-size: 16px;\">About the role: </strong></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">As an Inbound Sales Development Representative, you'll be an integral part of our North America Sales team that works closely with our Account Executives to expand Aircall's customer base by qualifying potential customers. It is a fast-paced role that fits passionate and ambitious sales people. The SDR role is a gateway to developing a career at Aircall. Top performers can expect further opportunities in Sales within the organization.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Commitment to the mission is essential &mdash; our ideal candidate is excited by Aircall&rsquo;s outstanding company trajectory and significant individual earning potential, including uncapped commission. We&rsquo;re looking for </span><strong style=\"font-size: 16px;\">a team-player who wants to grow within the Revenue organization</strong><span style=\"font-size: 16px;\"> for the foreseeable future.</span></div>\n</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/07a9b353-a638-4876-b6fa-15cebc208fa3","applyUrl":"https://jobs.lever.co/aircall/07a9b353-a638-4876-b6fa-15cebc208fa3/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Paris Office","team":"13001 - Engineering","allLocations":["Paris Office"]},"createdAt":1767107108241,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 11pt;\">Senior Software Engineer</strong><span style=\"font-size: 11pt;\"> to join our growing engineering department and be part of our engineering teams.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a </span><strong style=\"font-size: 11pt;\">Senior Software Engineer</strong><span style=\"font-size: 11pt;\">, you will be responsible for the </span><strong style=\"font-size: 11pt;\">design, development, deployment, and operation</strong><span style=\"font-size: 11pt;\"> of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using </span><strong style=\"font-size: 11pt;\">NodeJS and Typescript</strong><span style=\"font-size: 11pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><strong style=\"font-size: 11pt;\">AWS</strong><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and fully integrate with our </span><strong style=\"font-size: 11pt;\">customers’ business critical tools </strong><span style=\"font-size: 11pt;\">(CRM, Helpdesk, E-Commerce, …).</span></div>","id":"6422bf6c-cdd4-4078-ab5b-d82b5019530e","lists":[{"text":"Your mission @ Aircall:","content":"\n<li><strong>Create, design, develop, test, and monitor your code in production autonomously and reliably</strong></li>\n<li><strong>Collaborate</strong> with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end</li>\n<li>Work with your team to design high quality, secure, and scalablesolutions and be accountable for their execution</li>\n<li>Obtain a good understanding of the business to provide relevant solutions to users and clients</li>\n<li><strong>Mentor and promote tech growth</strong> within the teams</li>\n<li>Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications</li>\n"},{"text":"A little about you:","content":"\n<li>You have at least 7+ experience in back-end development, using TypeScript &amp; NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.</li>\n<li>You have worked extensively with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).</li>\n<li>Experience working on frontend applications is a big plus, preferably with React.</li>\n<li>Value code simplicity, quality, performance and maintainability.</li>\n<li>Can design pragmatic &amp; simple architectures to solve problems at scale.</li>\n<li>You possess effective and proactive communication skills, and can collaborate with different profiles and roles.</li>\n"},{"text":"Our Tech Stack: ","content":"\n<li>You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.</li>\n<li>Typescript/<a rel=\"noopener noreferrer\" href=\"http://node.js\" class=\"postings-link\">Node.js</a>, Python, REST API/GraphQL APIs, Ruby/Rails, React&nbsp;AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis</li>\n"}],"text":"Senior Software Engineer","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 11pt;\">Senior Software Engineer</strong><span style=\"font-size: 11pt;\"> to join our growing engineering department and be part of our engineering teams.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a </span><strong style=\"font-size: 11pt;\">Senior Software Engineer</strong><span style=\"font-size: 11pt;\">, you will be responsible for the </span><strong style=\"font-size: 11pt;\">design, development, deployment, and operation</strong><span style=\"font-size: 11pt;\"> of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using </span><strong style=\"font-size: 11pt;\">NodeJS and Typescript</strong><span style=\"font-size: 11pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><strong style=\"font-size: 11pt;\">AWS</strong><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and fully integrate with our </span><strong style=\"font-size: 11pt;\">customers&rsquo; business critical tools </strong><span style=\"font-size: 11pt;\">(CRM, Helpdesk, E-Commerce, &hellip;).</span></div>","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","hostedUrl":"https://jobs.lever.co/aircall/6422bf6c-cdd4-4078-ab5b-d82b5019530e","applyUrl":"https://jobs.lever.co/aircall/6422bf6c-cdd4-4078-ab5b-d82b5019530e/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1770891151763,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 11pt;\">Senior Software Engineer</strong><span style=\"font-size: 11pt;\"> to join our growing engineering department and be part of our engineering teams.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a </span><strong style=\"font-size: 11pt;\">Senior Software Engineer</strong><span style=\"font-size: 11pt;\">, you will be responsible for the </span><strong style=\"font-size: 11pt;\">design, development, deployment, and operation</strong><span style=\"font-size: 11pt;\"> of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using </span><strong style=\"font-size: 11pt;\">NodeJS and Typescript</strong><span style=\"font-size: 11pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><strong style=\"font-size: 11pt;\">AWS</strong><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and fully integrate with our </span><strong style=\"font-size: 11pt;\">customers’ business critical tools </strong><span style=\"font-size: 11pt;\">(CRM, Helpdesk, E-Commerce, …).</span></div>","id":"aba9cab8-d916-43bf-b123-9e16f308b55b","lists":[{"text":"Your mission @ Aircall:","content":"\n<li><strong>Create, design, develop, test, and monitor your code in production autonomously and reliably</strong></li>\n<li><strong>Collaborate</strong> with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end</li>\n<li>Work with your team to design high quality, secure, and scalablesolutions and be accountable for their execution</li>\n<li>Obtain a good understanding of the business to provide relevant solutions to users and clients</li>\n<li><strong>Mentor and promote tech growth</strong> within the teams</li>\n<li>Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications</li>\n"},{"text":"A little about you:","content":"\n<li>You have at least 7+ experience in back-end development, using TypeScript &amp; NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.</li>\n<li>You have worked extensively with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).</li>\n<li>Experience working on frontend applications is a big plus, preferably with React.</li>\n<li>Value code simplicity, quality, performance and maintainability.</li>\n<li>Can design pragmatic &amp; simple architectures to solve problems at scale.</li>\n<li>You possess effective and proactive communication skills, and can collaborate with different profiles and roles.</li>\n"},{"text":"Our Tech Stack: ","content":"\n<li>You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.</li>\n<li>Typescript/<a rel=\"noopener noreferrer\" href=\"http://node.js\" class=\"postings-link\">Node.js</a>, Python, REST API/GraphQL APIs, Ruby/Rails, React&nbsp;AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis</li>\n"}],"text":"Senior Software Engineer","country":"ES","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 11pt;\">Senior Software Engineer</strong><span style=\"font-size: 11pt;\"> to join our growing engineering department and be part of our engineering teams.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a </span><strong style=\"font-size: 11pt;\">Senior Software Engineer</strong><span style=\"font-size: 11pt;\">, you will be responsible for the </span><strong style=\"font-size: 11pt;\">design, development, deployment, and operation</strong><span style=\"font-size: 11pt;\"> of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using </span><strong style=\"font-size: 11pt;\">NodeJS and Typescript</strong><span style=\"font-size: 11pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><strong style=\"font-size: 11pt;\">AWS</strong><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and fully integrate with our </span><strong style=\"font-size: 11pt;\">customers&rsquo; business critical tools </strong><span style=\"font-size: 11pt;\">(CRM, Helpdesk, E-Commerce, &hellip;).</span></div>","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","hostedUrl":"https://jobs.lever.co/aircall/aba9cab8-d916-43bf-b123-9e16f308b55b","applyUrl":"https://jobs.lever.co/aircall/aba9cab8-d916-43bf-b123-9e16f308b55b/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"London Office","team":"13001 - Engineering","allLocations":["London Office"]},"createdAt":1771427536367,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.\n\nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><b style=\"font-size: 11pt;\">Senior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our growing engineering department and be part of our engineering teams.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">As a </span><b style=\"font-size: 11pt;\">Senior Software Engineer</b><span style=\"font-size: 11pt;\">, you will be responsible for the </span><b style=\"font-size: 11pt;\">design, development, deployment, and operation</b><span style=\"font-size: 11pt;\"> of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using </span><b style=\"font-size: 11pt;\">NodeJS and Typescript</b><span style=\"font-size: 11pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><b style=\"font-size: 11pt;\">AWS</b><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and fully integrate with our </span><b style=\"font-size: 11pt;\">customers’ business critical tools </b><span style=\"font-size: 11pt;\">(CRM, Helpdesk, E-Commerce, …).</span></div>","id":"dd3bc236-88cd-4b65-8203-04dfabbdcff0","lists":[{"text":"Your mission @ Aircall:","content":"<li><b>Create, design, develop, test, and monitor your code in production autonomously and reliably</b></li><li><b>Collaborate</b> with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end</li><li>Work with your team to design high quality, secure, and scalablesolutions and be accountable for their execution</li><li>Obtain a good understanding of the business to provide relevant solutions to users and clients</li><li><b>Mentor and promote tech growth</b> within the teams</li><li>Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications</li>"},{"text":"A little about you:","content":"<li>You have at least 7+ experience in back-end development, using TypeScript &amp; NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.</li><li>You have worked extensively with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).</li><li>Experience working on frontend applications is a big plus, preferably with React.</li><li>Value code simplicity, quality, performance and maintainability.</li><li>Can design pragmatic &amp; simple architectures to solve problems at scale.</li><li>You possess effective and proactive communication skills, and can collaborate with different profiles and roles.</li>"},{"text":"Our Tech Stack: ","content":"<li>You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.</li><li>Typescript/<a rel=\"noopener noreferrer\" class=\"postings-link\" href=\"http://node.js\">Node.js</a>, Python, REST API/GraphQL APIs, Ruby/Rails, React&nbsp;AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis</li>"}],"text":"Senior Software Engineer","country":"GB","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><b style=\"font-size: 11pt;\">Senior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our growing engineering department and be part of our engineering teams.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">As a </span><b style=\"font-size: 11pt;\">Senior Software Engineer</b><span style=\"font-size: 11pt;\">, you will be responsible for the </span><b style=\"font-size: 11pt;\">design, development, deployment, and operation</b><span style=\"font-size: 11pt;\"> of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using </span><b style=\"font-size: 11pt;\">NodeJS and Typescript</b><span style=\"font-size: 11pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><b style=\"font-size: 11pt;\">AWS</b><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and fully integrate with our </span><b style=\"font-size: 11pt;\">customers’ business critical tools </b><span style=\"font-size: 11pt;\">(CRM, Helpdesk, E-Commerce, …).</span></div>","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.\n\nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","hostedUrl":"https://jobs.lever.co/aircall/dd3bc236-88cd-4b65-8203-04dfabbdcff0","applyUrl":"https://jobs.lever.co/aircall/dd3bc236-88cd-4b65-8203-04dfabbdcff0/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1776685351530,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWithin Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights.  Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.\nThe Role\nWe’re looking for a strong Senior Python Engineer who’s eager to go beyond traditional backend development.\nThis role is for someone ambitious—someone who takes pride in building things well, but knows how to move fast in a startup environment. You strike the right balance between clean architecture and pragmatism, between perfection and progress.\nYou’re energized by hard technical problems—distributed systems, AI orchestration, architectural trade-offs, performance, and scalability. You can go deep when needed, but you’re equally focused on shipping, learning, and iterating quickly.\nYou’re curious by nature, committed to continuous improvement, and excited to bring the most effective modern approaches—whether agentic patterns or AI-augmented development workflows—into real-world production.\nThis isn’t just another engineering role. It’s an opportunity to help build the intelligence layer behind a next-generation autonomous Sales OS.\n \n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p>Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights.&nbsp; Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.</p>\n<h3><strong>The Role</strong></h3>\n<p>We’re looking for a strong Senior Python Engineer who’s eager to go beyond traditional backend development.</p>\n<p>This role is for someone ambitious—someone who takes pride in building things well, but knows how to move fast in a startup environment. You strike the right balance between clean architecture and pragmatism, between perfection and progress.</p>\n<p>You’re energized by hard technical problems—distributed systems, AI orchestration, architectural trade-offs, performance, and scalability. You can go deep when needed, but you’re equally focused on shipping, learning, and iterating quickly.</p>\n<p>You’re curious by nature, committed to continuous improvement, and excited to bring the most effective modern approaches—whether agentic patterns or AI-augmented development workflows—into real-world production.</p>\n<p>This isn’t just another engineering role. It’s an opportunity to help build the intelligence layer behind a next-generation autonomous Sales OS.</p>\n<h3>&nbsp;</h3>\n</div>","id":"c24787f2-7188-448f-9ac5-fe87921ad077","lists":[{"text":"What You’ll Do","content":"<div>\n\n<li style=\"list-style-type: revert;\">Design and implement production-grade Python services with clean architecture and strong engineering discipline.&nbsp;</li>\n<li style=\"list-style-type: revert;\">Architect scalable, distributed systems using Domain-Driven Design (DDD) principles.&nbsp;</li>\n<li style=\"list-style-type: revert;\">Integrate with external SaaS systems (CRMs, dialers, meeting tools, OAuth providers).&nbsp;\n\n</li><li style=\"list-style-type: revert;\">Optimize performance, latency, cost, and reliability of AI-driven systems.&nbsp;</li>\n\n\n<li style=\"list-style-type: revert;\">Build and orchestrate LLM-powered agents (planning, reasoning, tool usage, memory).&nbsp;</li>\n<li style=\"list-style-type: revert;\">Develop internal frameworks to manage:&nbsp;\n\n</li><li style=\"list-style-type: revert;\">Agent coordination&nbsp;</li>\n<li style=\"list-style-type: revert;\">Tool execution&nbsp;</li>\n<li style=\"list-style-type: revert;\">Memory layers&nbsp;</li>\n<li style=\"list-style-type: revert;\">Event-driven workflows&nbsp;</li>\n\n\n<li style=\"list-style-type: revert;\">Work closely with AI engineers, product, and founders to transform complex sales workflows into autonomous processes.&nbsp;</li>\n<li style=\"list-style-type: revert;\">Use AI coding assistants effectively and experiment with AI-augmented development workflows.&nbsp;</li>\n\n</div>"},{"text":"What We’re Looking For","content":"<div>\n\n<li style=\"list-style-type: revert;\">7+ years of strong backend engineering experience.&nbsp;</li>\n<li style=\"list-style-type: revert;\">Advanced Python expertise (async, typing, architecture patterns, testing)</li>\n<li style=\"list-style-type: revert;\">Experience designing scalable distributed systems.&nbsp;</li>\n<li style=\"list-style-type: revert;\">You design thoughtful, well-architected systems and write clean, high-quality code, with a focus on performance and long-term maintainability.</li>\n<li style=\"list-style-type: revert;\">Experience with GCP (preferred) or AWS.&nbsp;</li>\n<li style=\"list-style-type: revert;\">Mindset: You’re energized by building systems that can reason and take action—not just generate responses.</li>\n<li style=\"list-style-type: revert;\">You actively leverage AI coding assistants and are driven to push the boundaries of AI-augmented engineering.</li>\n<li style=\"list-style-type: revert;\">You thrive in fast-paced startup environments where ownership is real and impact is immediate.</li>\n<li style=\"list-style-type: revert;\">Strong communication skills are essential—you’ll collaborate closely with Product, Design, and Business stakeholders, and stay deeply connected to our users and the problems they’re trying to solve.</li>\n<li style=\"list-style-type: revert;\">Fluency in English is required; Spanish is a plus.</li>\n\n</div>"},{"text":"Tech Stack","content":"<div>\n\n<li style=\"list-style-type: revert;\">Backend: Python, FastAPI, Celery, PostgreSQL, uv (package-manager)&nbsp;</li>\n<li style=\"list-style-type: revert;\">Frontend: NextJS, Tailwind&nbsp;</li>\n<li style=\"list-style-type: revert;\">DevOps: Google Cloud, Kubernetes&nbsp;</li>\n\n</div>"}],"text":"Senior Software Engineer - Backend","country":"ES","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p>Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer&mdash;a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights.&nbsp; Our long-term vision is to evolve this into a self-improving, agentic Sales OS&mdash;where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.</p>\n<h3><strong>The Role</strong></h3>\n<p>We&rsquo;re looking for a strong Senior Python Engineer who&rsquo;s eager to go beyond traditional backend development.</p>\n<p>This role is for someone ambitious&mdash;someone who takes pride in building things well, but knows how to move fast in a startup environment. You strike the right balance between clean architecture and pragmatism, between perfection and progress.</p>\n<p>You&rsquo;re energized by hard technical problems&mdash;distributed systems, AI orchestration, architectural trade-offs, performance, and scalability. You can go deep when needed, but you&rsquo;re equally focused on shipping, learning, and iterating quickly.</p>\n<p>You&rsquo;re curious by nature, committed to continuous improvement, and excited to bring the most effective modern approaches&mdash;whether agentic patterns or AI-augmented development workflows&mdash;into real-world production.</p>\n<p>This isn&rsquo;t just another engineering role. It&rsquo;s an opportunity to help build the intelligence layer behind a next-generation autonomous Sales OS.</p>\n<h3>&nbsp;</h3>\n</div>","descriptionBodyPlain":"Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights.  Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.\nThe Role\nWe’re looking for a strong Senior Python Engineer who’s eager to go beyond traditional backend development.\nThis role is for someone ambitious—someone who takes pride in building things well, but knows how to move fast in a startup environment. You strike the right balance between clean architecture and pragmatism, between perfection and progress.\nYou’re energized by hard technical problems—distributed systems, AI orchestration, architectural trade-offs, performance, and scalability. You can go deep when needed, but you’re equally focused on shipping, learning, and iterating quickly.\nYou’re curious by nature, committed to continuous improvement, and excited to bring the most effective modern approaches—whether agentic patterns or AI-augmented development workflows—into real-world production.\nThis isn’t just another engineering role. It’s an opportunity to help build the intelligence layer behind a next-generation autonomous Sales OS.\n \n","hostedUrl":"https://jobs.lever.co/aircall/c24787f2-7188-448f-9ac5-fe87921ad077","applyUrl":"https://jobs.lever.co/aircall/c24787f2-7188-448f-9ac5-fe87921ad077/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Paris Office","team":"13001 - Engineering","allLocations":["Paris Office"]},"createdAt":1764069247909,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Software Engineer to join our Workspace team as our Desktop Specialist.\n\nAircall’s flagship product, the Workspace, is primarily used as a desktop application. You will be the owner of this native wrapper, responsible for the design, build, and release pipeline of our Electron application. You will bridge the gap between our web application and the operating system, ensuring a native-grade experience for our customers.\n\nBest practices, evangelization, and mentoring will be part of your day-to-day job. Quality, excellence, and agility drive our delivery processes.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><b style=\"font-size: 11pt;\">Senior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our </span><b style=\"font-size: 11pt;\">Workspace</b><span style=\"font-size: 11pt;\"> team as our Desktop Specialist.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Aircall’s flagship product, the Workspace, is primarily used as a desktop application. You will be the owner of this native wrapper, responsible for the design, build, and release pipeline of our Electron application. You will bridge the gap between our web application and the operating system, ensuring a native-grade experience for our customers.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring will be part of your day-to-day job. Quality, excellence, and agility drive our delivery processes.</span></div>","id":"b9415709-82f7-4150-bcf4-8f97143855cc","lists":[{"text":"Key Responsibilities:","content":"<li>Own the lifecycle of our desktop app. You will manage publishing to app stores, code signing, notarization, and safe auto-updates for our global user base.</li><li>Design and maintain robust CI pipelines (GitLab CI). You will implement automated testing strategies for Electron, collaborating with our staff QA engineer, to prevent regressions before they reach production.</li><li>Safely navigate major version bumps of Electron and Chromium, anticipating breaking changes and managing the impact on device management and memory usage.</li><li>Debug and optimize the application’s performance, focusing on memory leaks and CPU usage in a desktop environment, critical for maintaining a high audio quality during calls.</li><li>Maintain and extend native integrations with USB telephony hardware (Jabra, Plantronics, Yealink headsets) for call control and presence features.</li><li>Participate in an on-call rotation to respond to critical system issues.</li>"},{"text":"Our Desktop Tech Stack: You'll work with mature tooling for cross-platform desktop development:","content":"<li>Electron 35+ (actively tracking latest stable releases)</li><li>electron-builder for multi-platform packaging (NSIS, MSI, Squirrel installers)</li><li>electron-updater for safe, differential auto-updates across our global user base</li><li>Vite for fast builds and hot module replacement during development</li><li>TypeScript for type-safe main and preload processes</li><li>Node.js native modules (node-hid) for USB hardware integration</li><li>GitLab CI for automated builds, code signing, and release pipelines</li><li>AWS for build artifact distribution and crash reporting</li><li>RxJS for reactive event handling</li><li>Code signing: @electron/notarize (Mac), custom esigner.js (Windows)</li><li>Modern developer experience with AI-assisted development (Cursor, Claude), fast CI/CD, type-safe workflows</li><li>We maintain installers for both macOS (signed, notarized, hardened runtime) and Windows (NSIS, MSI with per-machine installs).</li>"},{"text":"Qualifications: ","content":"<li>You have at least <b>5+ years of experience</b>, with deep expertise in <b>Electron</b> and the <a rel=\"noopener noreferrer\" class=\"postings-link\" href=\"http://Node.js\">Node.js</a> ecosystem.</li><li>You have proven experience building and maintaining <b>CI/CD pipelines</b> (GitLab CI preferred) for desktop applications.</li><li>You know the ins and outs of <b>code signing</b> (Apple/Windows) and auto-update mechanisms.</li><li>You have experience establishing E2E testing strategies for desktop applications using tools like Playwright or Cypress.</li><li>You stay current with modern development practices and tooling, including AI-assisted development tools, to maximize your productivity.</li><li>You are rigorous about security and understand the implications of browser versions and third-party dependencies.</li><li>You prefer robust, automated solutions over manual processes.</li><li>You are autonomous and capable of delivering complex infrastructure projects on time.</li>"}],"text":"Senior Software Engineer Electron","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><b style=\"font-size: 11pt;\">Senior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our </span><b style=\"font-size: 11pt;\">Workspace</b><span style=\"font-size: 11pt;\"> team as our Desktop Specialist.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Aircall’s flagship product, the Workspace, is primarily used as a desktop application. You will be the owner of this native wrapper, responsible for the design, build, and release pipeline of our Electron application. You will bridge the gap between our web application and the operating system, ensuring a native-grade experience for our customers.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring will be part of your day-to-day job. Quality, excellence, and agility drive our delivery processes.</span></div>","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Software Engineer to join our Workspace team as our Desktop Specialist.\n\nAircall’s flagship product, the Workspace, is primarily used as a desktop application. You will be the owner of this native wrapper, responsible for the design, build, and release pipeline of our Electron application. You will bridge the gap between our web application and the operating system, ensuring a native-grade experience for our customers.\n\nBest practices, evangelization, and mentoring will be part of your day-to-day job. Quality, excellence, and agility drive our delivery processes.\n","hostedUrl":"https://jobs.lever.co/aircall/b9415709-82f7-4150-bcf4-8f97143855cc","applyUrl":"https://jobs.lever.co/aircall/b9415709-82f7-4150-bcf4-8f97143855cc/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Spain Remote","team":"13001 - Engineering","allLocations":["Spain Remote"]},"createdAt":1764069294862,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Software Engineer to join our Workspace team as our Desktop Specialist.\n\nAircall’s flagship product, the Workspace, is primarily used as a desktop application. You will be the owner of this native wrapper, responsible for the design, build, and release pipeline of our Electron application. You will bridge the gap between our web application and the operating system, ensuring a native-grade experience for our customers.\n\nBest practices, evangelization, and mentoring will be part of your day-to-day job. Quality, excellence, and agility drive our delivery processes.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><b style=\"font-size: 11pt;\">Senior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our </span><b style=\"font-size: 11pt;\">Workspace</b><span style=\"font-size: 11pt;\"> team as our Desktop Specialist.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Aircall’s flagship product, the Workspace, is primarily used as a desktop application. You will be the owner of this native wrapper, responsible for the design, build, and release pipeline of our Electron application. You will bridge the gap between our web application and the operating system, ensuring a native-grade experience for our customers.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring will be part of your day-to-day job. Quality, excellence, and agility drive our delivery processes.</span></div>","id":"cd3b0ad5-8a5f-46a1-b2ac-b43663b122f5","lists":[{"text":"Key Responsibilities:","content":"<li>Own the lifecycle of our desktop app. You will manage publishing to app stores, code signing, notarization, and safe auto-updates for our global user base.</li><li>Design and maintain robust CI pipelines (GitLab CI). You will implement automated testing strategies for Electron, collaborating with our staff QA engineer, to prevent regressions before they reach production.</li><li>Safely navigate major version bumps of Electron and Chromium, anticipating breaking changes and managing the impact on device management and memory usage.</li><li>Debug and optimize the application’s performance, focusing on memory leaks and CPU usage in a desktop environment, critical for maintaining a high audio quality during calls.</li><li>Maintain and extend native integrations with USB telephony hardware (Jabra, Plantronics, Yealink headsets) for call control and presence features.</li><li>Participate in an on-call rotation to respond to critical system issues.</li>"},{"text":"Our Desktop Tech Stack: You'll work with mature tooling for cross-platform desktop development:","content":"<li>Electron 35+ (actively tracking latest stable releases)</li><li>electron-builder for multi-platform packaging (NSIS, MSI, Squirrel installers)</li><li>electron-updater for safe, differential auto-updates across our global user base</li><li>Vite for fast builds and hot module replacement during development</li><li>TypeScript for type-safe main and preload processes</li><li>Node.js native modules (node-hid) for USB hardware integration</li><li>GitLab CI for automated builds, code signing, and release pipelines</li><li>AWS for build artifact distribution and crash reporting</li><li>RxJS for reactive event handling</li><li>Code signing: @electron/notarize (Mac), custom esigner.js (Windows)</li><li>Modern developer experience with AI-assisted development (Cursor, Claude), fast CI/CD, type-safe workflows</li><li>We maintain installers for both macOS (signed, notarized, hardened runtime) and Windows (NSIS, MSI with per-machine installs).</li>"},{"text":"Qualifications: ","content":"<li>You have at least <b>5+ years of experience</b>, with deep expertise in <b>Electron</b> and the <a rel=\"noopener noreferrer\" class=\"postings-link\" href=\"http://Node.js\">Node.js</a> ecosystem.</li><li>You have proven experience building and maintaining <b>CI/CD pipelines</b> (GitLab CI preferred) for desktop applications.</li><li>You know the ins and outs of <b>code signing</b> (Apple/Windows) and auto-update mechanisms.</li><li>You have experience establishing E2E testing strategies for desktop applications using tools like Playwright or Cypress.</li><li>You stay current with modern development practices and tooling, including AI-assisted development tools, to maximize your productivity.</li><li>You are rigorous about security and understand the implications of browser versions and third-party dependencies.</li><li>You prefer robust, automated solutions over manual processes.</li><li>You are autonomous and capable of delivering complex infrastructure projects on time.</li>"}],"text":"Senior Software Engineer Electron","country":"ES","workplaceType":"remote","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><b style=\"font-size: 11pt;\">Senior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our </span><b style=\"font-size: 11pt;\">Workspace</b><span style=\"font-size: 11pt;\"> team as our Desktop Specialist.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Aircall’s flagship product, the Workspace, is primarily used as a desktop application. You will be the owner of this native wrapper, responsible for the design, build, and release pipeline of our Electron application. You will bridge the gap between our web application and the operating system, ensuring a native-grade experience for our customers.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">Best practices, evangelization, and mentoring will be part of your day-to-day job. Quality, excellence, and agility drive our delivery processes.</span></div>","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Software Engineer to join our Workspace team as our Desktop Specialist.\n\nAircall’s flagship product, the Workspace, is primarily used as a desktop application. You will be the owner of this native wrapper, responsible for the design, build, and release pipeline of our Electron application. You will bridge the gap between our web application and the operating system, ensuring a native-grade experience for our customers.\n\nBest practices, evangelization, and mentoring will be part of your day-to-day job. Quality, excellence, and agility drive our delivery processes.\n","hostedUrl":"https://jobs.lever.co/aircall/cd3b0ad5-8a5f-46a1-b2ac-b43663b122f5","applyUrl":"https://jobs.lever.co/aircall/cd3b0ad5-8a5f-46a1-b2ac-b43663b122f5/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Paris Office","team":"13001 - Engineering","allLocations":["Paris Office"]},"createdAt":1764068657279,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Software Engineer to join our Workspace team with a focus on Frontend Architecture.\n\nYou will be responsible for evolving Aircall's frontend architecture into a true platform. We already have a monorepo with ~40 packages and multiple applications, but as we grow, we need to enable parallel contributions from distinct feature teams without creating bottlenecks or architectural conflicts. Your goal is to design the architecture that makes this collaboration seamless, safe, and performant.\n\nYou will act as an enabler for the entire engineering organization, setting the standards for how frontend code is written, shared, and deployed at Aircall.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><b style=\"font-size: 11pt;\">Senior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our </span><b style=\"font-size: 11pt;\">Workspace</b><span style=\"font-size: 11pt;\"> team with a focus on Frontend Architecture.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">You will be responsible for evolving Aircall's frontend architecture into a true platform. We already have a monorepo with ~40 packages and multiple applications, but as we grow, we need to enable parallel contributions from distinct feature teams without creating bottlenecks or architectural conflicts. Your goal is to design the architecture that makes this collaboration seamless, safe, and performant.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">You will act as an enabler for the entire engineering organization, setting the standards for how frontend code is written, shared, and deployed at Aircall.</span></div>","id":"f5d661b8-b953-424b-85b4-86177a2946af","lists":[{"text":"Key Responsibilities : ","content":"<li>Evolve our frontend architecture from a centralized monorepo to a true platform where distinct feature teams can contribute autonomously without blocking each other.</li><li>Evaluate and implement architectural patterns (Module Federation, advanced package isolation, plugin architectures) to solve our scaling challenges while maintaining the benefits of our existing monorepo structure.</li><li>Build the \"paved road\" for other teams. Create the tooling, contracts, and isolation layers that allow the feature teams to ship value without breaking the host application.</li><li>Establish clear boundaries and APIs between platform and features, ensuring changes to shared packages don't create cascading regressions.</li><li>Drive consistency across the frontend stack: standardize patterns for routing, data fetching, state management, and styling while allowing flexibility where needed.</li><li>Define and enforce coding standards, performance budgets, and architectural guidelines across the frontend guild.</li><li>Mentor engineers across the organization and align different stakeholders on technical vision.</li><li>Drive projects that increase the platform’s resilience and scalability.</li>"},{"text":"Our Platform Foundation: You'll be building on top of a mature monorepo infrastructure:","content":"<li>Turborepo + pnpm workspaces managing ~40 internal packages</li><li>React 18 + TypeScript across all frontend applications</li><li>Vite for builds (transitioning from legacy Webpack in some apps)</li><li>TanStack ecosystem: Router for navigation, Query for server state</li><li>GraphQL as primary API layer with REST fallback</li><li>State management: Zustand (simple state), XState (complex flows)</li><li>Styling: styled-components, Tailwind CSS and Shadcn in newer apps</li><li>Design system: Tractor, our internal component library shared across apps</li><li>Testing: Vitest + React Testing Library</li><li>Modern developer experience with AI-assisted development (Cursor, Claude), fast CI/CD, type-safe workflows</li>"},{"text":"Qualifications : ","content":"<li>You have <b>7+ years of experience</b> in software engineering with a strong focus on large-scale frontend architecture.</li><li>You have a proven track record of <b>decoupling monolithic applications</b> or building plugin architectures.</li><li>You are proficient in <b>React</b> and <b>TypeScript</b>, and you possess deep knowledge of bundlers (Vite preferred), the TanStack ecosystem (Router, Query), and monorepo tools (Turborepo, pnpm workspaces).</li><li>You have experience with GraphQL architectures and can reason about API design at scale.</li><li>You have strong opinions (loosely held) on <b>Micro-Frontends</b> vs. Modular Monoliths and can articulate the trade-offs of each approach.</li><li>You stay current with modern development practices and tooling, including AI-assisted development tools, to maximize your productivity.</li><li>You are <b>business-centric</b>: You understand that technical architecture must serve business velocity and organizational scalability.</li><li>You have excellent communication skills and can rally different teams behind a shared technical vision.</li><li>You like sharing your ideas and you're open-minded. You can set a vision that others are excited to get behind.</li>"}],"text":"Senior Software Engineer Frontend Platform","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><b style=\"font-size: 11pt;\">Senior Software Engineer</b><span style=\"font-size: 11pt;\"> to join our </span><b style=\"font-size: 11pt;\">Workspace</b><span style=\"font-size: 11pt;\"> team with a focus on Frontend Architecture.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">You will be responsible for evolving Aircall's frontend architecture into a true platform. We already have a monorepo with ~40 packages and multiple applications, but as we grow, we need to enable parallel contributions from distinct feature teams without creating bottlenecks or architectural conflicts. Your goal is to design the architecture that makes this collaboration seamless, safe, and performant.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">You will act as an enabler for the entire engineering organization, setting the standards for how frontend code is written, shared, and deployed at Aircall.</span></div>","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Software Engineer to join our Workspace team with a focus on Frontend Architecture.\n\nYou will be responsible for evolving Aircall's frontend architecture into a true platform. We already have a monorepo with ~40 packages and multiple applications, but as we grow, we need to enable parallel contributions from distinct feature teams without creating bottlenecks or architectural conflicts. Your goal is to design the architecture that makes this collaboration seamless, safe, and performant.\n\nYou will act as an enabler for the entire engineering organization, setting the standards for how frontend code is written, shared, and deployed at Aircall.\n","hostedUrl":"https://jobs.lever.co/aircall/f5d661b8-b953-424b-85b4-86177a2946af","applyUrl":"https://jobs.lever.co/aircall/f5d661b8-b953-424b-85b4-86177a2946af/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\n","additional":"<div>\n<div data-qa=\"closing-description\">\n<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, commuter, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>\n</div>\n<div data-qa=\"ai-disclaimer\">\n<div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>\n</div>\n</div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1780501692248,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"<div>\n<div>Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</div>\n<div>&nbsp;</div>\n<div>Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</div>\n<div>&nbsp;</div>\n<div>Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</div>\n<div>At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</div>\n<div>&nbsp;</div>\n<div><strong>How we work at Aircall:&nbsp;</strong>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</div>\n</div>","id":"d093fdcb-f648-46e1-8b4f-8e547ebe673c","lists":[{"text":"The Role","content":"<div>As a Senior Backend &amp; AI Engineer, you will be responsible for the design, development, deployment, and operation of business-critical AI features. Previous experience implementing AI features is a must. Best practices, evangelization, and mentoring in your team and across all of Engineering will be a part of your day to day job. Quality, excellence, and agility drive our delivery processes and you will help us level these up. You will be building practical applications such as chatbots, virtual assistants, automated content generation, and other NLP-powered tools. You will use and fine-tune existing LLMs to cater to specific business needs and domains, ensuring high performance in real-world applications.</div>"},{"text":"Your Responsibilities @ Aircall","content":"<div>\n\n<li style=\"list-style-type: revert;\">Collaborate on requirements analysis to design the right technical and business solutions for our customers.</li>\n<li style=\"list-style-type: revert;\">Propose innovative solutions by staying ahead of AI landscape trends and emerging technologies.</li>\n<li style=\"list-style-type: revert;\">Own key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules.</li>\n<li style=\"list-style-type: revert;\">Write clean, scalable, and maintainable code while ensuring proper testing, deployment, and monitoring.</li>\n<li style=\"list-style-type: revert;\">Continuously improve code quality through regular refactoring, debugging, and performance enhancements.</li>\n<li style=\"list-style-type: revert;\">Contribute to building secure, high-quality AI solutions that power Aircall’s customer experience.</li>\n<li style=\"list-style-type: revert;\">Optimize product and platform performance and ensure reliability through live site monitoring.</li>\n<li style=\"list-style-type: revert;\">Participate in an on-call rotation to handle critical incidents and maintain system uptime.</li>\n\n</div>"},{"text":"Qualifications:","content":"<div>\n\n<li style=\"list-style-type: revert;\">AI experience is a must for this position: Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration.</li>\n<li style=\"list-style-type: revert;\">Familiarity with AI frameworks (e.g., LangChain, LlamaIndex, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization.</li>\n<li style=\"list-style-type: revert;\">5+ years of experience in back-end development using Python, TypeScript/Node.js, or Java, with a focus on security, scalability, availability, and performance.</li>\n<li style=\"list-style-type: revert;\">Full-stack development experience is a strong plus.</li>\n<li style=\"list-style-type: revert;\">Nice to have: Ideally you will have worked with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon.</li>\n<li style=\"list-style-type: revert;\">Security is at the forefront of your mind in everything that you do.</li>\n\n</div>"}],"text":"Senior Software Engineer, AI","country":"ES","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"<div>\n<div>Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</div>\n<div>&nbsp;</div>\n<div>Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</div>\n<div>&nbsp;</div>\n<div>Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</div>\n<div>At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</div>\n<div>&nbsp;</div>\n<div><strong>How we work at Aircall:&nbsp;</strong>We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</div>\n</div>","descriptionBodyPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","hostedUrl":"https://jobs.lever.co/aircall/d093fdcb-f648-46e1-8b4f-8e547ebe673c","applyUrl":"https://jobs.lever.co/aircall/d093fdcb-f648-46e1-8b4f-8e547ebe673c/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, internet, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Seattle Office","team":"14017 - Core Tech IT","allLocations":["Seattle Office","San Francisco Office"]},"createdAt":1769622305448,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for a Senior Software Engineer to help build agentic systems that would automate workflows for different internal functional departments at Aircall.  This role combines deep software engineering skills with a desire to understand and automate workflows of stakeholders across Marketing, Sales, Customer Support, Customer Success, Finance, HR, Legal, Engineering, Product and many other functional areas using AI agents. Ideal candidates bring curiosity, a love for solving ambiguous problems, and hands-on experience applying LLMs in production.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>We are looking for a Senior Software Engineer to help build agentic systems that would automate workflows for different internal functional departments at Aircall.&nbsp; This role combines deep software engineering skills with a desire to understand and automate workflows of stakeholders across Marketing, Sales, Customer Support, Customer Success, Finance, HR, Legal, Engineering, Product and many other functional areas using AI agents. Ideal candidates bring curiosity, a love for solving ambiguous problems, and hands-on experience applying LLMs in production.</div>","id":"b6434eba-47c4-4e4d-99ed-dbf491a66849","lists":[{"text":"Responsibilities:","content":"<li>Partner with internal stakeholders to understand their daily workflows to surface and document those that can be automated with AI.</li><li>Build autonomous and semi-autonomous agent workflows that interact with browsers, codebases, and APIs to complete complex content operations.</li><li>Learn and contribute to prompt engineering strategies, with guidance on building agentic workflows, memory systems, and multi-step reasoning.</li><li>Build and operate MCP Servers that can be called by AI Agents.</li><li>Design and build proprietary agent libraries, prompting strategies and benchmarking frameworks.</li><li>Build and operationalize AI solutions with retrieval techniques (e.g., RAG, vector DBs) for context-aware applications.</li><li>Prototype, test, and optimize AI-powered applications, including retrieval-augmented generation, workflow automation, and agentic experiences.</li><li>Collaborate with cross-functional teams to align AI features with user needs and business goals, gaining exposure to product and platform thinking.&nbsp;</li><li>Stay current on advancements in AI technologies, frameworks, and best practices, and evangelize AI capabilities internally and externally.&nbsp;</li><li>Provide technical support, documentation, and training to facilitate adoption and effective use of AI solutions.&nbsp;</li><li>Participate in technical discussions, architecture reviews, and sprint planning.&nbsp;</li><li>Contribute to knowledge sharing and technical documentation.</li>"},{"text":"Minimum Requirements:","content":"<li>6+ years of software engineering experience, with at least 2 years working directly on AI/ML-powered applications.</li><li>Strong fluency in AI tooling (e.g. OpenAI APIs, Anthropic APIs).</li><li>Strong proficiency with modern backend languages (Python, Go, or similar)</li><li>Practical understanding of LLMs, prompt engineering and agentic architectures.</li><li>High degree of ownership and comfort in experimental, fast-moving environments.</li><li>Ability to take complete ownership of AI solutioning end-to-end starting from gathering requirements from stakeholders to deploying solutions in production.</li><div><br></div>"},{"text":"Desirable Attributes:","content":"<li>Exposure to customer-facing roles or user research for AI product development.</li><li>Familiarity with retrieval techniques (e.g., vector databases, RAG).</li><li>Excellent problem-solving, communication, and teamwork skills, with the ability to explain complex AI concepts to non-technical stakeholders.&nbsp;</li><li>Bachelor’s Degree in Computer Science, Engineering, or a related field</li><div><br></div>"}],"salaryRange":{"min":181000,"max":220000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 14.6667px;\">This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.</span></div>","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Senior Software Engineer, Applied AI","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>We are looking for a Senior Software Engineer to help build agentic systems that would automate workflows for different internal functional departments at Aircall.&nbsp; This role combines deep software engineering skills with a desire to understand and automate workflows of stakeholders across Marketing, Sales, Customer Support, Customer Success, Finance, HR, Legal, Engineering, Product and many other functional areas using AI agents. Ideal candidates bring curiosity, a love for solving ambiguous problems, and hands-on experience applying LLMs in production.</div>","descriptionBodyPlain":"We are looking for a Senior Software Engineer to help build agentic systems that would automate workflows for different internal functional departments at Aircall.  This role combines deep software engineering skills with a desire to understand and automate workflows of stakeholders across Marketing, Sales, Customer Support, Customer Success, Finance, HR, Legal, Engineering, Product and many other functional areas using AI agents. Ideal candidates bring curiosity, a love for solving ambiguous problems, and hands-on experience applying LLMs in production.\n","hostedUrl":"https://jobs.lever.co/aircall/b6434eba-47c4-4e4d-99ed-dbf491a66849","applyUrl":"https://jobs.lever.co/aircall/b6434eba-47c4-4e4d-99ed-dbf491a66849/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, internet, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Seattle Office","team":"13001 - Engineering","allLocations":["Seattle Office"]},"createdAt":1774486924042,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWithin Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights.  Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.\nThe Role\nWe’re looking for a strong Senior Python Engineer who’s eager to go beyond traditional backend development.\nThis role is for someone ambitious—someone who takes pride in building things well, but knows how to move fast in a startup environment. You strike the right balance between clean architecture and pragmatism, between perfection and progress.\nYou’re energized by hard technical problems—distributed systems, AI orchestration, architectural trade-offs, performance, and scalability. You can go deep when needed, but you’re equally focused on shipping, learning, and iterating quickly.\nYou’re curious by nature, committed to continuous improvement, and excited to bring the most effective modern approaches—whether agentic patterns or AI-augmented development workflows—into real-world production.\nThis isn’t just another engineering role. It’s an opportunity to help build the intelligence layer behind a next-generation autonomous Sales OS.\n\n\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><p>Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights.&nbsp; Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.</p>\n<h3><strong>The Role</strong></h3>\n<p>We’re looking for a strong Senior Python Engineer who’s eager to go beyond traditional backend development.</p>\n<p>This role is for someone ambitious—someone who takes pride in building things well, but knows how to move fast in a startup environment. You strike the right balance between clean architecture and pragmatism, between perfection and progress.</p>\n<p>You’re energized by hard technical problems—distributed systems, AI orchestration, architectural trade-offs, performance, and scalability. You can go deep when needed, but you’re equally focused on shipping, learning, and iterating quickly.</p>\n<p>You’re curious by nature, committed to continuous improvement, and excited to bring the most effective modern approaches—whether agentic patterns or AI-augmented development workflows—into real-world production.</p>\n<p>This isn’t just another engineering role. It’s an opportunity to help build the intelligence layer behind a next-generation autonomous Sales OS.</p>\n<h3 style=\"line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><br><br></h3>","id":"40ea8fd2-152a-41f0-8e2d-0ee2633fae3d","lists":[{"text":"What You’ll Do","content":"\n<li>Design and implement production-grade Python services with clean architecture and strong engineering discipline.&nbsp;</li>\n<li>Architect scalable, distributed systems using Domain-Driven Design (DDD) principles.&nbsp;</li>\n<li>Integrate with external SaaS systems (CRMs, dialers, meeting tools, OAuth providers).&nbsp;\n\n</li><li>Optimize performance, latency, cost, and reliability of AI-driven systems.&nbsp;</li>\n\n\n<li>Build and orchestrate LLM-powered agents (planning, reasoning, tool usage, memory).&nbsp;</li>\n<li>Develop internal frameworks to manage:&nbsp;\n\n</li><li>Agent coordination&nbsp;</li>\n<li>Tool execution&nbsp;</li>\n<li>Memory layers&nbsp;</li>\n<li>Event-driven workflows&nbsp;</li>\n\n\n<li>Work closely with AI engineers, product, and founders to transform complex sales workflows into autonomous processes.&nbsp;</li>\n<li>Use AI coding assistants effectively and experiment with AI-augmented development workflows.&nbsp;</li>\n"},{"text":"What We’re Looking For","content":"\n<li>7+ years of strong backend engineering experience.&nbsp;</li>\n<li data-section-id=\"1ho4u8y\" data-start=\"0\" data-end=\"167\">[REQUIRED] Advanced Python expertise (including async programming, type hints, architecture patterns, and testing), with a minimum of 1 year of recent professional experience</li>\n<li data-section-id=\"1q433wf\" data-start=\"168\" data-end=\"240\" data-is-last-node=\"\">[REQUIRED] Experience developing APIs in Python (e.g., Flask, Django, or FastAPI)</li>\n<li>Experience designing scalable distributed systems.&nbsp;</li>\n<li>You design thoughtful, well-architected systems and write clean, high-quality code, with a focus on performance and long-term maintainability.</li>\n<li>Experience with GCP (preferred) or AWS.&nbsp;</li>\n<li>Mindset: You’re energized by building systems that can reason and take action—not just generate responses.</li>\n<li>You actively leverage AI coding assistants and are driven to push the boundaries of AI-augmented engineering.</li>\n<li>You thrive in fast-paced startup environments where ownership is real and impact is immediate.</li>\n<li>Strong communication skills are essential—you’ll collaborate closely with Product, Design, and Business stakeholders, and stay deeply connected to our users and the problems they’re trying to solve.</li>\n<li>Fluency in English is required; Spanish is a plus.</li>\n"},{"text":"Tech Stack","content":"\n<li>Backend: Python, FastAPI, Celery, PostgreSQL, uv (package-manager)&nbsp;</li>\n<li>Frontend: NextJS, Tailwind&nbsp;</li>\n<li>DevOps: Google Cloud, Kubernetes&nbsp;</li>\n"}],"salaryRange":{"min":160000,"max":220000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"<div><span style=\"font-size: 14.6667px;\">This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.</span></div>","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Senior Software Engineer, Backend (Python)","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<p>Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer&mdash;a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights.&nbsp; Our long-term vision is to evolve this into a self-improving, agentic Sales OS&mdash;where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.</p>\n<h3><strong>The Role</strong></h3>\n<p>We&rsquo;re looking for a strong Senior Python Engineer who&rsquo;s eager to go beyond traditional backend development.</p>\n<p>This role is for someone ambitious&mdash;someone who takes pride in building things well, but knows how to move fast in a startup environment. You strike the right balance between clean architecture and pragmatism, between perfection and progress.</p>\n<p>You&rsquo;re energized by hard technical problems&mdash;distributed systems, AI orchestration, architectural trade-offs, performance, and scalability. You can go deep when needed, but you&rsquo;re equally focused on shipping, learning, and iterating quickly.</p>\n<p>You&rsquo;re curious by nature, committed to continuous improvement, and excited to bring the most effective modern approaches&mdash;whether agentic patterns or AI-augmented development workflows&mdash;into real-world production.</p>\n<p>This isn&rsquo;t just another engineering role. It&rsquo;s an opportunity to help build the intelligence layer behind a next-generation autonomous Sales OS.</p>\n<h3 style=\"line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><br><br></h3>","descriptionBodyPlain":"Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights.  Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.\nThe Role\nWe’re looking for a strong Senior Python Engineer who’s eager to go beyond traditional backend development.\nThis role is for someone ambitious—someone who takes pride in building things well, but knows how to move fast in a startup environment. You strike the right balance between clean architecture and pragmatism, between perfection and progress.\nYou’re energized by hard technical problems—distributed systems, AI orchestration, architectural trade-offs, performance, and scalability. You can go deep when needed, but you’re equally focused on shipping, learning, and iterating quickly.\nYou’re curious by nature, committed to continuous improvement, and excited to bring the most effective modern approaches—whether agentic patterns or AI-augmented development workflows—into real-world production.\nThis isn’t just another engineering role. It’s an opportunity to help build the intelligence layer behind a next-generation autonomous Sales OS.\n\n\n","hostedUrl":"https://jobs.lever.co/aircall/40ea8fd2-152a-41f0-8e2d-0ee2633fae3d","applyUrl":"https://jobs.lever.co/aircall/40ea8fd2-152a-41f0-8e2d-0ee2633fae3d/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1767173378558,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAs a Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">As a</span><strong style=\"font-size: 11pt;\"> Software Engineer</strong><span style=\"font-size: 11pt;\">, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using </span><strong style=\"font-size: 11pt;\">NodeJS and Typescript </strong><span style=\"font-size: 11pt;\">back-end stacks, appropriate for each requirement, but always hosted on </span><strong style=\"font-size: 11pt;\">AWS</strong><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).</span></div>","id":"7eec7634-230e-4f21-a0b4-0e2da7e78f7f","lists":[{"text":"Your mission @ Aircall:","content":"\n<li><strong>Create, design, develop, test, and monitor your code in production</strong></li>\n<li><strong>Collaborate</strong> with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end</li>\n<li>Work with your team to <strong>design high quality, secure, and scalable solutions</strong> and be accountable for their execution</li>\n<li>Obtain a good understanding of the business to provide relevant solutions to users and clients</li>\n<li>Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications</li>\n"},{"text":"A little about you:","content":"\n<li>You have at least<strong> 2+ experience in back-end development</strong>, using TypeScript &amp; NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.</li>\n<li>You have worked extensively with <strong>AWS</strong> in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).</li>\n<li>Experience working on frontend applications is a big plus, preferably with React</li>\n<li><strong>Value code simplicity, quality, performance and maintainability</strong></li>\n<li>Can design pragmatic &amp; simple architectures to solve problems at scale</li>\n<li>You possess effective and proactive communication skills, and can collaborate with different profiles and roles</li>\n"},{"text":"Our Tech Stack: ","content":"\n<li>You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.</li>\n<li>Typescript/<a rel=\"noopener noreferrer\" href=\"http://node.js\" class=\"postings-link\">Node.js</a>, Python, REST API/GraphQL APIs, Ruby/Rails, React&nbsp;AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis</li>\n"}],"text":"Software Engineer","country":"ES","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">As a</span><strong style=\"font-size: 11pt;\"> Software Engineer</strong><span style=\"font-size: 11pt;\">, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using </span><strong style=\"font-size: 11pt;\">NodeJS and Typescript </strong><span style=\"font-size: 11pt;\">back-end stacks, appropriate for each requirement, but always hosted on </span><strong style=\"font-size: 11pt;\">AWS</strong><span style=\"font-size: 11pt;\">, we build added value and resilient services on top of voice and fully integrate with our customers&rsquo; business critical tools (CRM, Helpdesk, E-Commerce, &hellip;).</span></div>","descriptionBodyPlain":"As a Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","hostedUrl":"https://jobs.lever.co/aircall/7eec7634-230e-4f21-a0b4-0e2da7e78f7f","applyUrl":"https://jobs.lever.co/aircall/7eec7634-230e-4f21-a0b4-0e2da7e78f7f/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Paris Office","team":"13001 - Engineering","allLocations":["Paris Office"]},"createdAt":1779267100072,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Software Engineer to join our growing Engineering Team and be part of our Workspace team.\n \nYou will be responsible for the design, development, and deployment of Aircall’s flagship products: Aircall Workspace and Aircall Dashboard. As the primary interface used by our customers, those are 100% frontend products where performance and user experience are paramount.\n \nQuality, excellence, and agility drive our delivery processes. You will help us maintain these high standards by writing robust, maintainable code and participating in our continuous improvement efforts.\nUsing React and TypeScript, we build added value and resilient services, fully integrated with our customers’ business-critical tools. You will work on enabling other feature teams to ship value autonomously while keeping the core platform robust.\n \n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 11pt;\">Software Engineer</strong><span style=\"font-size: 11pt;\"> to join our growing Engineering Team and be part of our </span><strong style=\"font-size: 11pt;\">Workspace team</strong><span style=\"font-size: 11pt;\">.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">You will be responsible for the </span><strong style=\"font-size: 11pt;\">design, development, and deployment </strong><span style=\"font-size: 11pt;\">of Aircall’s flagship products: Aircall Workspace and Aircall Dashboard. As the primary interface used by our customers, those are 100% frontend products where performance and user experience are paramount.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes. You will help us maintain these high standards by writing robust, maintainable code and participating in our continuous improvement efforts.</span></div>\n<div><span style=\"font-size: 11pt;\">Using </span><strong style=\"font-size: 11pt;\">React and TypeScript</strong><span style=\"font-size: 11pt;\">, we build added value and resilient services, fully integrated with our customers’ business-critical tools. You will work on enabling other feature teams to ship value autonomously while keeping the core platform robust.</span></div>\n<div>&nbsp;</div>","id":"05c08ee0-a9b2-4031-ab11-cb5ae65be65a","lists":[{"text":"Key Responsibilities:","content":"\n<li><strong>Collaborate</strong> with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end</li>\n<li>Work with your team to <strong>design solutions</strong> and be accountable for their execution</li>\n<li>Obtain a good understanding of the business to provide relevant solutions to users and clients</li>\n<li><strong>Mentor and promote tech growth</strong> within the teams</li>\n<li>Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications</li>\n"},{"text":"Our Tech Stack:","content":"\n<li>You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly:</li>\n<li>Built on React 19 and TypeScript, compiled with Vite for lightning-fast builds</li>\n<li>Powered by the TanStack ecosystem (Router, Query) for robust routing and server state</li>\n<li>Connected to GraphQL APIs (Apollo Client) and real-time streams (Pusher/WebSockets)</li>\n<li>Organized in a Turborepo monorepo with ~40 shared packages for maximum code reuse, fast CI/CD, modern developer experienceTested with Vitest and React Testing Library for confidence in every deployment</li>\n"},{"text":"Qualifications:","content":"\n<li>You have proven experience in frontend development.</li>\n<li>You are proficient in JavaScript and React; experience with TypeScript and Websockets is highly valued.</li>\n<li>You have a strong sensibility for UI and UX and understand what makes a web application feel responsive and polished.</li>\n<li>You are business-centric and able to understand the \"why\" behind the features you build.</li>\n<li>You prefer simple solutions over complex ones, while keeping long-term maintenance in mind.</li>\n<li>You are autonomous and capable of delivering features on time and in scope.</li>\n<li>You have a desire to work in a fast-paced, high-growth, tech-first environment.</li>\n"}],"text":"Software Engineer - Fullstack (React & Typescript)","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 11pt;\">Software Engineer</strong><span style=\"font-size: 11pt;\"> to join our growing Engineering Team and be part of our </span><strong style=\"font-size: 11pt;\">Workspace team</strong><span style=\"font-size: 11pt;\">.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">You will be responsible for the </span><strong style=\"font-size: 11pt;\">design, development, and deployment </strong><span style=\"font-size: 11pt;\">of Aircall&rsquo;s flagship products: Aircall Workspace and Aircall Dashboard. As the primary interface used by our customers, those are 100% frontend products where performance and user experience are paramount.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes. You will help us maintain these high standards by writing robust, maintainable code and participating in our continuous improvement efforts.</span></div>\n<div><span style=\"font-size: 11pt;\">Using </span><strong style=\"font-size: 11pt;\">React and TypeScript</strong><span style=\"font-size: 11pt;\">, we build added value and resilient services, fully integrated with our customers&rsquo; business-critical tools. You will work on enabling other feature teams to ship value autonomously while keeping the core platform robust.</span></div>\n<div>&nbsp;</div>","descriptionBodyPlain":"We are looking for an engaged and passionate Software Engineer to join our growing Engineering Team and be part of our Workspace team.\n \nYou will be responsible for the design, development, and deployment of Aircall’s flagship products: Aircall Workspace and Aircall Dashboard. As the primary interface used by our customers, those are 100% frontend products where performance and user experience are paramount.\n \nQuality, excellence, and agility drive our delivery processes. You will help us maintain these high standards by writing robust, maintainable code and participating in our continuous improvement efforts.\nUsing React and TypeScript, we build added value and resilient services, fully integrated with our customers’ business-critical tools. You will work on enabling other feature teams to ship value autonomously while keeping the core platform robust.\n \n","hostedUrl":"https://jobs.lever.co/aircall/05c08ee0-a9b2-4031-ab11-cb5ae65be65a","applyUrl":"https://jobs.lever.co/aircall/05c08ee0-a9b2-4031-ab11-cb5ae65be65a/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1780503825257,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p>As a <strong>Software Engineering Manager for Integrations</strong>, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions.</p>\n<h3>Your team focuses on:</h3>\n<ul>\n<li>\n<p>Building, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best-in-class ecosystem experiences</p>\n</li>\n<li>\n<p>Evolving the Integration Manager platform — creating reusable, scalable components that accelerate the development of new integrations and reduce time-to-market</p>\n</li>\n<li>\n<p>Enabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP-based connectivity</p>\n</li>\n<li>\n<p>Managing technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines, and quality standards</p>\n</li>\n<li>\n<p>Maintaining the public API and webhook platform that empowers third-party partners to build and grow integrations on top of Aircall's ecosystem</p>\n</li>\n</ul>\n<p>You’ll collaborate closely with <strong>product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.</strong></p>\n</div>","id":"c542dde5-a39f-4555-a923-9366bbea07b0","lists":[{"text":"Your Responsibilities @Aircall","content":"<div>\n\n<li>\n<p>Define the technical vision and roadmap aligned with business goals and customer needs</p>\n</li>\n<li>\n<p>Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions</p>\n</li>\n<li>\n<p>Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture</p>\n</li>\n<li>\n<p>Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact</p>\n</li>\n<li>\n<p>Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases</p>\n</li>\n<li>\n<p>Ensure system reliability, availability, and performance through robust monitoring and alerting systems</p>\n</li>\n<li>\n<p>Work with product, operations, and customer success teams to deliver holistic solutions</p>\n</li>\n<li>\n<p>Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency</p>\n</li>\n<li>\n<p>Use customer feedback and analytics to guide product enhancements and iterative improvements</p>\n</li>\n<li>\n<p>Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders</p>\n</li>\n<li>\n<p>Adhere to security best practices and regulatory requirements</p>\n</li>\n<li>\n<p>Leverage emerging technologies and tools to maintain a competitive edge</p>\n</li>\n<li>\n<p>Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs</p>\n</li>\n<li>\n<p>Manage technical relationships with external technology partners (e.g., HubSpot, Zoho, Zendesk), ensuring alignment on API requirements, integration roadmaps, and quality standards</p>\n</li>\n\n</div>"},{"text":"Qualifications","content":"<div>\n\n<li>\n<p>10+ years of experience in back-end or full-stack development</p>\n</li>\n<li>\n<p>5+ years of experience managing a team of Engineers</p>\n</li>\n<li>\n<p>Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages</p>\n</li>\n<li>\n<p>Professional experience in delivering software with a focus on security, scalability, availability, and performance</p>\n</li>\n<li>\n<p>Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms</p>\n</li>\n<li>\n<p>Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions</p>\n</li>\n<li>\n<p>Analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues</p>\n</li>\n<li>\n<p>Ability to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture</p>\n</li>\n<li>\n<p>Excellent communication skills to effectively collaborate across technical and non-technical teams</p>\n</li>\n<li>\n<p>Demonstrated ability to balance short-term delivery goals with long-term technical investments</p>\n</li>\n<li>\n<p>Comfortable working in a fast-paced, dynamic environment with evolving priorities</p>\n</li>\n\n</div>"},{"text":"Nice to have ","content":"<div>\n\n<li>\n<p>5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)</p>\n</li>\n<li>\n<p>Experience building or managing third-party API integrations, public-facing APIs consumed by external developers, partner ecosystems, or platform-as-a-product teams</p>\n</li>\n<li>\n<p>Experience delivering and maintaining large-scale, customer-facing products with high availability and performance</p>\n</li>\n<li>\n<p>Background in leading teams that work with microservices, APIs, and distributed systems</p>\n</li>\n<li>\n<p>Knowledge of advanced monitoring, observability, and incident response practices for production environments</p>\n</li>\n<li>\n<p>Familiarity with DevOps principles, infrastructure as code, and containerization</p>\n</li>\n\n</div>"}],"text":"Software Engineering Manager","country":"ES","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p>As a <strong>Software Engineering Manager for Integrations</strong>, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions.</p>\n<h3>Your team focuses on:</h3>\n<ul>\n<li>\n<p>Building, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best-in-class ecosystem experiences</p>\n</li>\n<li>\n<p>Evolving the Integration Manager platform &mdash; creating reusable, scalable components that accelerate the development of new integrations and reduce time-to-market</p>\n</li>\n<li>\n<p>Enabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP-based connectivity</p>\n</li>\n<li>\n<p>Managing technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines, and quality standards</p>\n</li>\n<li>\n<p>Maintaining the public API and webhook platform that empowers third-party partners to build and grow integrations on top of Aircall's ecosystem</p>\n</li>\n</ul>\n<p>You&rsquo;ll collaborate closely with <strong>product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.</strong></p>\n</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/c542dde5-a39f-4555-a923-9366bbea07b0","applyUrl":"https://jobs.lever.co/aircall/c542dde5-a39f-4555-a923-9366bbea07b0/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find our Candidate Privacy Notice Here.\n","additional":"<div><span style=\"font-size: 16px\">Why join us?</span></div><div><br></div><div><span style=\"font-size: 16px\">🚀 Key moment to join Aircall in terms of growth and opportunities</span></div><div><span style=\"font-size: 16px\">💆‍♀️ Our people matter, work-life balance is important at Aircall</span></div><div><span style=\"font-size: 16px\">📚 Fast-learning environment, entrepreneurial and strong team spirit</span></div><div><span style=\"font-size: 16px\">🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</span></div><div><span style=\"font-size: 16px\">💶 Competitive salary package &amp; benefits</span></div><div><br></div><div><span style=\"font-size: 16px\">DE&amp;I Statement:&nbsp;</span></div><div><span style=\"font-size: 16px\">At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</span></div><div><br></div><div><span style=\"font-size: 16px\">We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</span></div><div><br></div><div><span style=\"font-size: 16px\">We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. </span><a href=\"https://aircall.io/candidate-privacy-notice/\"><span style=\"font-size: 16px\">Find our Candidate Privacy Notice Here.</span></a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Mexico City Office","team":"12010 - Solution Engineering","allLocations":["Mexico City Office"]},"createdAt":1769042432641,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n\nWe are looking for an outstanding Solutions Engineer to join the Revenue team. \n\nYou are going to be our #1 Solutions Engineer in LATAM, and you will be able to impact our team and our customers starting from day one.\n\nThe Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams with the technical knowledge they need to achieve their objectives.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><b style=\"font-size: 12pt;\">About the Role:</b></div><div><br></div><div><span style=\"font-size: 12pt;\">We are looking for an outstanding Solutions Engineer to join the Revenue team. </span></div><div><br></div><div><span style=\"font-size: 12pt;\">You are going to be our #1 Solutions Engineer in LATAM, and you will be able to impact our team and our customers starting from day one.</span></div><div><br></div><div><span style=\"font-size: 12pt;\">The Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams with the technical knowledge they need to achieve their objectives.</span></div>","id":"462472a8-78f7-41f4-b95e-e4c8298529f3","lists":[{"text":"Key Responsibilities :","content":"<li>Working closely with all the local sales directors, Account Executives (AEs), and Account Managers (AMs) during the sales process and throughout the customer life cycle.&nbsp;</li><li>You will be providing <b>technical product expertise</b>, especially<b> integration, </b>responding to <b>RFIs, RFPs</b> and helping customers design and lead <b>Proof of Concept</b>s (POC) <b>to showcase Aircal</b>l and its capabilities.</li><li><b>Integrations, APIs, and webhooks </b>are the main focus of the team and where we can bring value to your team. You will be <b>mapping your customers</b> and leads<b> processes and tools</b> in order to understand how we can connect Aircall with their existing process and turn their <b>phone system</b> as their<b> productivity tool.</b></li><li>Setting up POC together with your clients providing <b>technical and network expertise</b> also in the <b>pre-sales</b> activities.</li><li>A <b>product roadmap champion</b> internally and externally with our <b>Revenue</b> teams and in conversations with prospects and clients.</li><li>Building internal documentation on how to build these <b>workflows</b> and empower everyone within the teams with technical expertise.&nbsp;</li><li>Working closely with our third-party Partners and resellers in order to enable them for <b>technical complex implementations.</b></li><li>Contribute to the developer platform with materials, solutions, and services offered to clients to share them with the community</li>"},{"text":"Qualifications:","content":"<li>You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.</li><li>You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way.</li><li>You live in the nexus between business, sales, and technology.</li><li>You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases.</li><li>You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM)</li><li>You already have previous expertise as a Solutions Engineer/Sales Engineer or you have always been the go-to-person for technical questions as playing a role as an AE or Strategic CSM in a tech company.</li><li>Fluent in both Spanish &amp; English </li>"}],"text":"Solutions Engineer, LATAM Market","country":"MX","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><b style=\"font-size: 12pt;\">About the Role:</b></div><div><br></div><div><span style=\"font-size: 12pt;\">We are looking for an outstanding Solutions Engineer to join the Revenue team. </span></div><div><br></div><div><span style=\"font-size: 12pt;\">You are going to be our #1 Solutions Engineer in LATAM, and you will be able to impact our team and our customers starting from day one.</span></div><div><br></div><div><span style=\"font-size: 12pt;\">The Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams with the technical knowledge they need to achieve their objectives.</span></div>","descriptionBodyPlain":"About the Role:\n\nWe are looking for an outstanding Solutions Engineer to join the Revenue team. \n\nYou are going to be our #1 Solutions Engineer in LATAM, and you will be able to impact our team and our customers starting from day one.\n\nThe Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams with the technical knowledge they need to achieve their objectives.\n","hostedUrl":"https://jobs.lever.co/aircall/462472a8-78f7-41f4-b95e-e4c8298529f3","applyUrl":"https://jobs.lever.co/aircall/462472a8-78f7-41f4-b95e-e4c8298529f3/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Paris Office","team":"13001 - Engineering","allLocations":["Paris Office"]},"createdAt":1768908844776,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Staff AI Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Staff AI Software Engineer, you will be responsible for the design, development, deployment, and operation of AI driven features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 11pt;\">Staff AI Software Engineer</strong><span style=\"font-size: 11pt;\"> to join our growing engineering department and be part of our engineering teams.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a Staff AI Software Engineer, you will be responsible for the </span><strong style=\"font-size: 11pt;\">design, development, deployment, and operation of AI driven features that add customer value</strong><span style=\"font-size: 11pt;\">. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).</span></div>","id":"9defe8cf-8083-49a7-b275-8f13fcfe4cf3","lists":[{"text":"Key Responsibilities:","content":"\n<li>Own key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules.</li>\n<li>Propose innovative solutions by staying ahead of AI landscape trends and emerging technologies.</li>\n<li>Create, design, develop, test, and monitor your code in production autonomously and reliably.</li>\n<li>Collaborate with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end.</li>\n<li>Work with your team to design solutions and be accountable for their execution.</li>\n<li>Obtain a good understanding of the business to provide relevant solutions to users and clients.</li>\n<li>Mentor and promote tech growth within the teams.</li>\n<li>Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications.</li>\n<li>Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability.</li>\n"},{"text":"Our Tech Stack:","content":"\n<li>You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.</li>\n<li>Typescript/<a rel=\"noopener noreferrer\" href=\"http://node.js\" class=\"postings-link\">Node.js</a>, Python, REST API/GraphQL APIs, Ruby/Rails, React.</li>\n<li>AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis.</li>\n"},{"text":"A little about you:","content":"\n<li>You have at least 5+ years experience in software development, using TypeScript &amp; NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.</li>\n<li>AI experience is a must for this position: Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration.</li>\n<li>Proven understanding and direct experience with Agentic AI systems, including designing, developing, and deploying AI Agents and MCP prototype/servers.</li>\n<li>Familiarity with AI frameworks (e.g., LangChain, LlamaIndex, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization.</li>\n<li>Experience working on frontend applications is a big plus, preferably with React.</li>\n<li>Nice to have: you have worked with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).</li>\n<li>Value code simplicity, quality, performance and maintainability.</li>\n<li>Can design pragmatic &amp; simple architectures to solve problems at scale.</li>\n<li>You possess effective and proactive communication skills, and can collaborate with different profiles and roles.</li>\n"}],"text":"Staff AI Software Engineer","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 11pt;\">Staff AI Software Engineer</strong><span style=\"font-size: 11pt;\"> to join our growing engineering department and be part of our engineering teams.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a Staff AI Software Engineer, you will be responsible for the </span><strong style=\"font-size: 11pt;\">design, development, deployment, and operation of AI driven features that add customer value</strong><span style=\"font-size: 11pt;\">. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers&rsquo; business critical tools (CRM, Helpdesk, E-Commerce, &hellip;).</span></div>","descriptionBodyPlain":"We are looking for an engaged and passionate Staff AI Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Staff AI Software Engineer, you will be responsible for the design, development, deployment, and operation of AI driven features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","hostedUrl":"https://jobs.lever.co/aircall/9defe8cf-8083-49a7-b275-8f13fcfe4cf3","applyUrl":"https://jobs.lever.co/aircall/9defe8cf-8083-49a7-b275-8f13fcfe4cf3/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1768908643213,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Staff AI Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Staff AI Software Engineer, you will be responsible for the design, development, deployment, and operation of AI driven features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 11pt;\">Staff AI Software Engineer</strong><span style=\"font-size: 11pt;\"> to join our growing engineering department and be part of our engineering teams.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a Staff AI Software Engineer, you will be responsible for the </span><strong style=\"font-size: 11pt;\">design, development, deployment, and operation of AI driven features that add customer value</strong><span style=\"font-size: 11pt;\">. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).</span></div>","id":"dfacdb96-8331-4530-8ba3-99a0445368b5","lists":[{"text":"Key Responsibilities:","content":"\n<li>Own key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules.</li>\n<li>Propose innovative solutions by staying ahead of AI landscape trends and emerging technologies.</li>\n<li>Create, design, develop, test, and monitor your code in production autonomously and reliably.</li>\n<li>Collaborate with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end.</li>\n<li>Work with your team to design solutions and be accountable for their execution.</li>\n<li>Obtain a good understanding of the business to provide relevant solutions to users and clients.</li>\n<li>Mentor and promote tech growth within the teams.</li>\n<li>Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications.</li>\n<li>Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability.</li>\n"},{"text":"Our Tech Stack:","content":"\n<li>You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.</li>\n<li>Typescript/<a rel=\"noopener noreferrer\" href=\"http://node.js\" class=\"postings-link\">Node.js</a>, Python, REST API/GraphQL APIs, Ruby/Rails, React.</li>\n<li>AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis.</li>\n"},{"text":"A little about you:","content":"\n<li>You have at least 5+ years experience in software development, using TypeScript &amp; NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.</li>\n<li>AI experience is a must for this position: Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration.</li>\n<li>Proven understanding and direct experience with Agentic AI systems, including designing, developing, and deploying AI Agents and MCP prototype/servers.</li>\n<li>Familiarity with AI frameworks (e.g., LangChain, LlamaIndex, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization.</li>\n<li>Experience working on frontend applications is a big plus, preferably with React.</li>\n<li>Nice to have: you have worked with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).</li>\n<li>Value code simplicity, quality, performance and maintainability.</li>\n<li>Can design pragmatic &amp; simple architectures to solve problems at scale.</li>\n<li>You possess effective and proactive communication skills, and can collaborate with different profiles and roles.</li>\n"}],"text":"Staff AI Software Engineer","country":"ES","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 11pt;\">Staff AI Software Engineer</strong><span style=\"font-size: 11pt;\"> to join our growing engineering department and be part of our engineering teams.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">As a Staff AI Software Engineer, you will be responsible for the </span><strong style=\"font-size: 11pt;\">design, development, deployment, and operation of AI driven features that add customer value</strong><span style=\"font-size: 11pt;\">. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 11pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers&rsquo; business critical tools (CRM, Helpdesk, E-Commerce, &hellip;).</span></div>","descriptionBodyPlain":"We are looking for an engaged and passionate Staff AI Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Staff AI Software Engineer, you will be responsible for the design, development, deployment, and operation of AI driven features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","hostedUrl":"https://jobs.lever.co/aircall/dfacdb96-8331-4530-8ba3-99a0445368b5","applyUrl":"https://jobs.lever.co/aircall/dfacdb96-8331-4530-8ba3-99a0445368b5/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1771578256135,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.\n \nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n \n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 10.5pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 10.5pt;\">Staff Engineer</strong><span style=\"font-size: 10.5pt;\"> to join our growing engineering department and be a technical leader across our engineering teams.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10.5pt;\">As a </span><strong style=\"font-size: 10.5pt;\">Staff Engineer</strong><span style=\"font-size: 10.5pt;\">, you will be responsible for driving </span><strong style=\"font-size: 10.5pt;\">influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader</strong><span style=\"font-size: 10.5pt;\"> within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10.5pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using </span><strong style=\"font-size: 10.5pt;\">NodeJS and Typescript</strong><span style=\"font-size: 10.5pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><strong style=\"font-size: 10.5pt;\">AWS</strong><span style=\"font-size: 10.5pt;\">, we build added value and resilient services on top of voice and fully integrate with our </span><strong style=\"font-size: 10.5pt;\">customers’ business critical tools</strong><span style=\"font-size: 10.5pt;\"> (CRM, Helpdesk, E-Commerce, …).</span></div>\n<div>&nbsp;</div>","id":"aecded17-9d52-40f0-931a-52054478c3da","lists":[{"text":"Your mission @ Aircall:","content":"\n<li>Lead transversal, complex projects, fully autonomously from ideation to completion, starting from a high-level problem statement.</li>\n<li>Proactively communicate the technical vision across multiple teams, ensuring alignment and sharing knowledge across domains.</li>\n<li>Act as a go-to expert, providing mentorship and guidance across teams.</li>\n<li>Deeply understand multiple product domains; proactively identify improvements and advocate for customer needs across the company.</li>\n<li>Lead and define technical strategies for complex, impactful problems.</li>\n<li>Set and uphold higher quality standards and drive adoption of best practices in architecture, security, and DevOps.</li>\n<li>Writes production-ready code, finding appropriate solutions for medium complexity challenges; participates in software design discussions; demonstrates a good understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; applies a security-first mindset.</li>\n\n<div>&nbsp;</div>"},{"text":"A little about you:","content":"\n<li>A little about you:You have extensive experience (e.g., 10+ years) in back-end development, using TypeScript &amp; NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance across multiple domains.</li>\n<li>You lead and define technical strategies, demonstrating a strong understanding of system design to solve complex, impactful problems.</li>\n<li>You are comfortable leading the development of complex projects affecting <strong>multiple teams and domains</strong>, driving initiatives from ideation to completion.</li>\n<li>You are an expert at identifying opportunities for new impactful initiatives.</li>\n<li>You have a deep understanding of multiple product domains and can anticipate long-term needs.</li>\n<li>You possess effective and proactive communication skills, and can collaborate with different profiles and roles to ensure cross-domain alignment.</li>\n"},{"text":"Our Tech Stack:","content":"\n<li>You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.</li>\n<li>Typescript/<a href=\"http://node.js/\">Node.js</a>, Python, REST API/GraphQL APIs, Ruby/Rails, React AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis</li>\n"}],"text":"Staff Engineer","country":"ES","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 10.5pt;\">We are looking for an engaged and passionate </span><strong style=\"font-size: 10.5pt;\">Staff Engineer</strong><span style=\"font-size: 10.5pt;\"> to join our growing engineering department and be a technical leader across our engineering teams.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10.5pt;\">As a </span><strong style=\"font-size: 10.5pt;\">Staff Engineer</strong><span style=\"font-size: 10.5pt;\">, you will be responsible for driving </span><strong style=\"font-size: 10.5pt;\">influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader</strong><span style=\"font-size: 10.5pt;\"> within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 10.5pt;\">Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using </span><strong style=\"font-size: 10.5pt;\">NodeJS and Typescript</strong><span style=\"font-size: 10.5pt;\"> back-end stacks, appropriate for each requirement, but always hosted on </span><strong style=\"font-size: 10.5pt;\">AWS</strong><span style=\"font-size: 10.5pt;\">, we build added value and resilient services on top of voice and fully integrate with our </span><strong style=\"font-size: 10.5pt;\">customers&rsquo; business critical tools</strong><span style=\"font-size: 10.5pt;\"> (CRM, Helpdesk, E-Commerce, &hellip;).</span></div>\n<div>&nbsp;</div>","descriptionBodyPlain":"We are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.\n \nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n \n","hostedUrl":"https://jobs.lever.co/aircall/aecded17-9d52-40f0-931a-52054478c3da","applyUrl":"https://jobs.lever.co/aircall/aecded17-9d52-40f0-931a-52054478c3da/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Internship","department":"Legal","location":"Paris Office","team":"14002 - Legal","allLocations":["Paris Office"]},"createdAt":1729790931636,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nNotre équipe juridique basée à Paris recherche un stagiaire en Droit Social pour une durée de 6 mois.\n\nVous accompagnerez le déploiement de la stratégie business, juridique et RH d’Aircall en France et à l’International (EMEA + APAC). Plus particulièrement sur la partie France, vous participerez à la gestion des relations individuelles et collectives de travail. Sous la supervision du managers, vous serez étroitement impliqué(e) dans le traitement des dossiers. \n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 10.5pt;\">Notre équipe juridique </span><b style=\"font-size: 10.5pt;\">basée à Paris</b><span style=\"font-size: 10.5pt;\"> recherche un</span><b style=\"font-size: 10.5pt;\"> stagiaire en Droit Social</b><span style=\"font-size: 10.5pt;\"> pour une durée de </span><b style=\"font-size: 10.5pt;\">6 mois.</b></div><div><br></div><div><span style=\"font-size: 10.5pt;\">Vous accompagnerez le déploiement de la stratégie business, juridique et RH d’Aircall en France et à l’International (EMEA + APAC). Plus particulièrement sur la partie France, vous participerez à la gestion des relations individuelles et collectives de travail. Sous la supervision du managers, vous serez étroitement impliqué(e) dans le traitement des dossiers. </span></div>","id":"1a5bb2cc-0b40-43e0-88e3-9a49a535bb40","lists":[{"text":"Vos missions: ","content":"<li>Accompagnerez l’Équipe Juridique et RH dans la gestion des collaborateurs&nbsp;</li><li>Serez le point de contact pour toute question relative au droit du travail individuel</li><li>Participerez à d’éventuelles procédures d’enquête</li><li>Réaliserez des études et des analyses approfondies des évolutions juridiques et de la jurisprudence</li><li>Participerez à la définition et à l’exécution de la stratégie Relations Sociales au niveau local et au respect de l’agenda social</li><li>Suivrez l’animation et de la préparation du dialogue social afin de maintenir un climat social de qualité avec le CSE</li><li>Participerez à l’implémentation de projets de modification des organisations</li><li>Réaliserez des recherches techniques</li>"},{"text":"Vos compétences: ","content":"<li>De formation supérieure : École de commerce avec spécialisation en Droit du travail ou titulaire d’un MASTER II spécialisé en droit social (ou équivalent) et actuellement à l’école des avocats</li><li>Bon niveau d’anglais requis (écrit et oral)</li><li>Solide connaissance des législations et pratiques en vigueur en matière de réglementation sociale</li><li>Très organisé(e), rigoureux(se) vous faites preuve d’un esprit d’analyse et de synthèse pour accompagner de manière opérationnelle et pragmatique les équipes</li><li>Esprit d’équipe, qualités relationnelles, constructif, réactif et positif</li><div><br></div>"}],"text":"Stagiaire en Droit Social - Basé à Paris","country":"FR","workplaceType":"onsite","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 10.5pt;\">Notre équipe juridique </span><b style=\"font-size: 10.5pt;\">basée à Paris</b><span style=\"font-size: 10.5pt;\"> recherche un</span><b style=\"font-size: 10.5pt;\"> stagiaire en Droit Social</b><span style=\"font-size: 10.5pt;\"> pour une durée de </span><b style=\"font-size: 10.5pt;\">6 mois.</b></div><div><br></div><div><span style=\"font-size: 10.5pt;\">Vous accompagnerez le déploiement de la stratégie business, juridique et RH d’Aircall en France et à l’International (EMEA + APAC). Plus particulièrement sur la partie France, vous participerez à la gestion des relations individuelles et collectives de travail. Sous la supervision du managers, vous serez étroitement impliqué(e) dans le traitement des dossiers. </span></div>","descriptionBodyPlain":"Notre équipe juridique basée à Paris recherche un stagiaire en Droit Social pour une durée de 6 mois.\n\nVous accompagnerez le déploiement de la stratégie business, juridique et RH d’Aircall en France et à l’International (EMEA + APAC). Plus particulièrement sur la partie France, vous participerez à la gestion des relations individuelles et collectives de travail. Sous la supervision du managers, vous serez étroitement impliqué(e) dans le traitement des dossiers. \n","hostedUrl":"https://jobs.lever.co/aircall/1a5bb2cc-0b40-43e0-88e3-9a49a535bb40","applyUrl":"https://jobs.lever.co/aircall/1a5bb2cc-0b40-43e0-88e3-9a49a535bb40/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Berlin Office","team":"11002 - Partnerships","allLocations":["Berlin Office"]},"createdAt":1778504981879,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems. \nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).  Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><p>We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.&nbsp;</p>\n<p>As a&nbsp;<strong>Partner Account Manager</strong>, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).&nbsp; Your leadership &amp; knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.</p>","id":"2277d73f-898a-42ee-b8c3-faed66dfc4d4","lists":[{"text":"Key Responsibilities:","content":"<div>\n<p><strong>Partner Recruitment &amp; Onboarding:</strong></p>\n\n<li>\n<p>Identify, recruit, and onboard new Channel Partners (or System Integrators) that align with our strategic objectives and target markets.</p>\n</li>\n<li>\n<p>Develop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity.</p>\n</li>\n<li>\n<p>Educate partners on Aircall's products, services, value proposition, and sales processes.</p>\n</li>\n\n<p><strong>Partner Relationship Management:</strong></p>\n\n<li>Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations.</li>\n<li>Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities.</li>\n<li>\n<p>Conduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans.</p>\n</li>\n\n<p><strong>Revenue Generation &amp; Sales Enablement:</strong></p>\n\n<li>\n<p>Develop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets.</p>\n</li>\n<li>\n<p>Provide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral.</p>\n</li>\n<li>\n<p>Collaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners.</p>\n</li>\n<li>\n<p>Track and report on partner performance metrics, including pipeline, closed deals, and revenue attribution.</p>\n</li>\n\n<p><strong>Forecasting &amp; Reporting:</strong></p>\n\n<li>\n<p>Accurately forecast partner sales and contribute to overall company revenue projections.</p>\n</li>\n<li>\n<p>Provide regular reports on partner performance, activities, and market insights to management.</p>\n</li>\n\n<p><strong>Program Development &amp; Optimization:</strong></p>\n\n<li>\n<p>Contribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives.</p>\n</li>\n<li>\n<p>Work cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements.</p>\n</li>\n<li>\n<p>Stay informed about industry trends, competitive landscape, and best practices in channel management</p>\n</li>\n\n</div>"},{"text":"Qualifications:","content":"\n<li>Confident Communicator. Languages: Native German language, English fluent.&nbsp;</li>\n<li>\n<p>You have at least 2-3 years of experience, ideally in partnership development, in a competitive, data-driven environment.&nbsp;</p>\n</li>\n<li>\n<p>You have a strong understanding of SaaS business models and an interest in technology</p>\n</li>\n<li>\n<p>Analytical and strategic thinking abilities, KPI driven approach.</p>\n</li>\n<li>\n<p>Excellent communication, negotiation, and interpersonal skills.</p>\n</li>\n<li>\n<p>Bachelor’s degree in Business, Sales, Marketing, or a related field.</p>\n</li>\n"}],"text":"Strategic Partner Account Manager DACH","country":"DE","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<p>We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.&nbsp;</p>\n<p>As a&nbsp;<strong>Partner Account Manager</strong>, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).&nbsp; Your leadership &amp; knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.</p>","descriptionBodyPlain":"We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems. \nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).  Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\n","hostedUrl":"https://jobs.lever.co/aircall/2277d73f-898a-42ee-b8c3-faed66dfc4d4","applyUrl":"https://jobs.lever.co/aircall/2277d73f-898a-42ee-b8c3-faed66dfc4d4/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Paris Office","team":"11002 - Partnerships","allLocations":["Paris Office"]},"createdAt":1778513671412,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are seeking a driven and dynamic individual to join our DACH Partnerships team in the Paris office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.\nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).   Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><p>We are seeking a driven and dynamic individual to join our DACH Partnerships team in the <strong>Paris office.</strong> You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.</p>\n<p>As a <strong>Partner Account Manager, </strong>you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).&nbsp;&nbsp;&nbsp;Your leadership &amp; knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.</p>","id":"fb5fe5d4-cf29-4eaa-83a8-be046f413a16","lists":[{"text":"Key Responsibilities:","content":"<div>\n<p><strong>Partner Recruitment &amp; Onboarding:</strong></p>\n\n<li>\n<p>Identify, recruit, and onboard new Channel Partners (or System Integrators) that align with our strategic objectives and target markets.</p>\n</li>\n<li>\n<p>Develop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity.</p>\n</li>\n<li>\n<p>Educate partners on Aircall's products, services, value proposition, and sales processes.</p>\n</li>\n\n<p><strong>Partner Relationship Management:</strong></p>\n\n<li>Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations.</li>\n<li>Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities.</li>\n<li>\n<p>Conduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans.</p>\n</li>\n\n<p><strong>Revenue Generation &amp; Sales Enablement:</strong></p>\n\n<li>\n<p>Develop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets.</p>\n</li>\n<li>\n<p>Provide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral.</p>\n</li>\n<li>\n<p>Collaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners.</p>\n</li>\n<li>\n<p>Track and report on partner performance metrics, including pipeline, closed deals, and revenue attribution.</p>\n</li>\n\n<p><strong>Forecasting &amp; Reporting:</strong></p>\n\n<li>\n<p>Accurately forecast partner sales and contribute to overall company revenue projections.</p>\n</li>\n<li>\n<p>Provide regular reports on partner performance, activities, and market insights to management.</p>\n</li>\n\n<p><strong>Program Development &amp; Optimization:</strong></p>\n\n<li>\n<p>Contribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives.</p>\n</li>\n<li>\n<p>Work cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements.</p>\n</li>\n<li>\n<p>Stay informed about industry trends, competitive landscape, and best practices in channel management</p>\n</li>\n\n</div>"},{"text":"Qualifications:","content":"\n<li>Confident Communicator. Languages: Native German language, English fluent.&nbsp;</li>\n<li>\n<p>You have at least 2-3 years of experience, ideally in partnership development, in a competitive, data-driven environment.&nbsp;</p>\n</li>\n<li>\n<p>You have a strong understanding of SaaS business models and an interest in technology</p>\n</li>\n<li>\n<p>Analytical and strategic thinking abilities, KPI driven approach.</p>\n</li>\n<li>\n<p>Excellent communication, negotiation, and interpersonal skills.</p>\n</li>\n<li>\n<p>Bachelor’s degree in Business, Sales, Marketing, or a related field.</p>\n</li>\n"}],"text":"Strategic Partner Account Manager DACH","country":"FR","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<p>We are seeking a driven and dynamic individual to join our DACH Partnerships team in the <strong>Paris office.</strong> You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.</p>\n<p>As a <strong>Partner Account Manager, </strong>you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).&nbsp;&nbsp;&nbsp;Your leadership &amp; knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.</p>","descriptionBodyPlain":"We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Paris office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.\nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).   Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\n","hostedUrl":"https://jobs.lever.co/aircall/fb5fe5d4-cf29-4eaa-83a8-be046f413a16","applyUrl":"https://jobs.lever.co/aircall/fb5fe5d4-cf29-4eaa-83a8-be046f413a16/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div><div><br></div><div>Want to know more about candidate privacy? Find our <a class=\"postings-link\" href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Internship","department":"Sales & Partnerships","location":"Paris Office","team":"12006 - Sales Overhead","allLocations":["Paris Office"]},"createdAt":1779088921401,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div>\n<p style=\"text-align: justify; margin-top: 2pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">We are looking for a talented and highly motivated </span><strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">Strategy &amp; Operations intern</span></strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\"> to work directly with our </span><strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">General Manager, Small Business</span></strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">, acting as a true </span><strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">right hand</span></strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\"> in driving strategic initiatives and operational excellence across the business unit.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">This is not a typical internship opportunity. You will step in the heart of a fast-moving, established global tech company where you’ll learn how a successful business is run end-to-end. If you're hungry for responsibility, eager to discover how high-stakes decisions are made, and excited by the idea of being the GM’s right hand in running and growing a business unit, this role offers an unparalleled experience.&nbsp;</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">You’ll get a front-row seat to leadership and you will work on the initiatives that matter most to the business—from shaping strategy to improving performance, launching new programs, and unblocking critical decisions. Your work will be visible, meaningful, and directly tied to outcomes that influence teams, customers, and the bottom line.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">This internship will start from <strong>November 2026.&nbsp;</strong></span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">The internship duration will be<strong> 6 months.</strong></span></p>\n</div>","id":"d7f248d3-f16f-4bc7-9f7f-201e180600df","lists":[{"text":"Key Responsibilities:","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Support the GM in defining quarterly and annual strategic priorities and OKRs</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Conduct market research, competitive benchmarking, and financial modeling to inform major decisions</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Build executive-ready written memos and recommendations related to hot topics</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Track key KPIs, surface performance insights, and maintain business dashboards</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Contribute to forecasting, workforce planning, and weekly business reviews</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Lead or co-own cross-functional projects from scoping to execution (e.g., cost savings, GTM experiments, AI pilots, operational excellence initiatives)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Coordinate stakeholders, drive timelines, and ensure high-quality delivery</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Prepare materials for leadership meetings and follow up on leadership action items</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Act as a problem-solver to the GM on diverse business topics</span></p>\n</li>\n\n</ul></div>"},{"text":"Qualifications : ","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Currently pursuing a Master degree in Business, Engineering, Economics, Data/Analytics or similar within a top tier university, business school, engineering school or equivalent</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong analytical abilities; comfortable with Google Sheets (SQL/BI tools are a plus)</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Excellent written and verbal communication; able to distill complex ideas into clear insights, slides, or narratives</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Demonstrated ability to take ownership, work independently, and thrive in a fast-paced or ambiguous environment</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong project management instincts: structured, organized, and reliable with follow-through</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Entrepreneurial mindset: proactive, resourceful, curious, and eager to take ownership and solve problems</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">Previous internship experience in strategy consulting, finance, strategy, or high-growth startups is a plus (but not mandatory for outstanding candidates)</span></p>\n</li>\n\n</ul></div>"},{"text":"What you’ll gain","content":"<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Direct exposure to executive decision-making and high-stakes business operations.</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"margin-top: 0pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Hands-on experience managing strategic initiatives with real business impact</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt;\">A 360° view of how a General Manager runs a team, a P&amp;L, and key cross-functional processes</span></p>\n</li>\n<li style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">\n<p style=\"margin-top: 12pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt;\">Strong mentorship and career development guidance</span></p>\n</li>\n\n</ul></div>"}],"text":"Strategy & Operations Intern — Office of the General Manager, Small Business","country":"FR","workplaceType":"onsite","opening":"<div><span style=\"font-size: 16px\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><b><span style=\"font-size: 16px;\">How we work at Aircall: </span></b><span style=\"font-size: 16px\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div>\n<p style=\"text-align: justify; margin-top: 2pt; margin-bottom: 0pt;\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">We are looking for a talented and highly motivated </span><strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">Strategy &amp; Operations intern</span></strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\"> to work directly with our </span><strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">General Manager, Small Business</span></strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">, acting as a true </span><strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">right hand</span></strong><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\"> in driving strategic initiatives and operational excellence across the business unit.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">This is not a typical internship opportunity. You will step in the heart of a fast-moving, established global tech company where you&rsquo;ll learn how a successful business is run end-to-end. If you're hungry for responsibility, eager to discover how high-stakes decisions are made, and excited by the idea of being the GM&rsquo;s right hand in running and growing a business unit, this role offers an unparalleled experience.&nbsp;</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">You&rsquo;ll get a front-row seat to leadership and you will work on the initiatives that matter most to the business&mdash;from shaping strategy to improving performance, launching new programs, and unblocking critical decisions. Your work will be visible, meaningful, and directly tied to outcomes that influence teams, customers, and the bottom line.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">This internship will start from <strong>November 2026.&nbsp;</strong></span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova', sans-serif; color: #515357;\">The internship duration will be<strong> 6 months.</strong></span></p>\n</div>","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/d7f248d3-f16f-4bc7-9f7f-201e180600df","applyUrl":"https://jobs.lever.co/aircall/d7f248d3-f16f-4bc7-9f7f-201e180600df/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"<div><b>Why join us?</b></div><div><br></div><div>🚀 Key moment to join Aircall in terms of growth and opportunities</div><div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div><div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div><div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div><div>💶 Competitive salary package &amp; benefits</div><div><br></div><div>DE&amp;I Statement:&nbsp;</div><div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div><div><br></div><div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div><div><br></div><div>We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.</div><div><br></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Sydney Office","team":"12010 - Solution Engineering","allLocations":["Sydney Office"]},"createdAt":1771268966144,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAs Aircall continues its transition from a multi-product company to an AI-first platform, product complexity and expectations around value articulation are increasing for both sellers and buyers. Ensuring deep product understanding—across Core, Integrations, and AI—is now critical to driving adoption and growth.\n\nTo support this shift, we are investing further in our Product Enablement motion by hiring a Product Enablement & Education Team Lead to own the end-to-end Product Enablement motion across buyers and sellers, both strategically and operationally. This role combines team leadership, operating model ownership, and hands-on contribution to high-impact enablement and education initiatives. The role is central to ensuring our teams and customers can confidently understand, adopt, and articulate the full value of the Aircall platform and our AI suite of products.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">As Aircall continues its transition from a multi-product company to an AI-first platform, product complexity and expectations around value articulation are increasing for both sellers and buyers. Ensuring deep product understanding—across Core, Integrations, and AI—is now critical to driving adoption and growth.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">To support this shift, we are investing further in our Product Enablement motion by hiring a </span><b><span style=\"font-size: 11pt;\">Product Enablement &amp; Education Team Lead </span></b><span style=\"font-size: 11pt;\">to own the end-to-end Product Enablement motion across buyers and sellers, both strategically and operationally. This role combines team leadership, operating model ownership, and hands-on contribution to high-impact enablement and education initiatives. The role is central to ensuring our teams and customers can confidently understand, adopt, and articulate the full value of the Aircall platform and our AI suite of products.</span></div>","id":"7b2d4b68-c277-4bd8-88cf-1595959c3724","lists":[{"text":"Responsibilities:","content":"<li><b>Team Leadership &amp; Cross-Functional Ownership</b></li><div>- Lead, coach, and develop Product Enablement and Customer Education Specialists, setting clear priorities, standards, and ways of working.</div><div>- Own &amp; define the roadmap across seller &amp; buyer enablement (certifications, GTM Kits, demos, internal programs, Aircall Learning Lab &amp; Knowledge Base content strategy), ensuring enablement is mapped to release calendars.&nbsp;&nbsp;</div><div>- Define and evolve the Product Enablement operating model across processes, tooling, and rituals to support customers as well as Sales and Support teams.</div><div>- Act as the primary enablement counterpart to Product and Product Marketing, ensuring tight alignment between product strategy, launches, and enablement execution.</div><div>- Partner closely with Customer Marketing to ensure product enablement and education are integrated into customer-facing communications, including webinars and campaigns.</div><div><br></div><li><b>Operational Execution &amp; Enablement Delivery</b></li><div>- Own the strategy, structure, and governance of the Aircall Learning Lab and Knowledge Base, ensuring content quality and relevance for our customers, with the support of the Customer Education Specialist.&nbsp;</div><div>- Develop an intentional content strategy and framework to allow optimized content ingestion by AI (e.g. Aircall AI Chat or Aircall AI Agent).</div><div>- Continuously optimize the customer onboarding learning journey in the Aircall Learning Lab in collaboration with Small Business leadership, enabling scalable, self-service onboarding for 1–10 user accounts.</div><div>- Design and deliver strategic courses for Tier 1 product launches within the Aircall Learning Lab.</div><div>- Contribute hands-on to strategic enablement initiatives when needed, particularly for priority launches or high-impact programs.</div>"},{"text":"Qualifications : ","content":"<li>Deep expertise of the Aircall product portfolio, including Core, Integrations, and AI capabilities, with a proven ability to translate complex product concepts into clear, actionable enablement for different audiences.</li><li>Demonstrated experience supporting or enabling GTM teams, customers, or partners within Aircall.</li><li>Prior exposure to Product Enablement, Sales Enablement, Customer Education, Product Marketing, or Customer Success motions.</li><li>Skilled in instructional design and content creation, developing learning materials, playbooks, and enablement resources tailored to diverse audiences and learning styles.</li><li>Experience independently leading cross-functional initiatives, collaborating closely with Product, PMM, and Customer Marketing teams to drive impactful projects from strategy to execution.</li><li>Comfortable taking ownership of both strategy and execution, effectively balancing big-picture thinking with hands-on implementationStrong communication and facilitation skills, with the ability to explain complex product and AI concepts to diverse audiences.</li><li>Highly organized and adaptable, able to manage multiple priorities simultaneously, and comfortable thriving in an ever-changing, fast-paced environment</li>"}],"text":"Team Lead, Product Enablement & Education","country":"AU","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div><div><br></div><div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div><div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div><div><br></div><div><span style=\"font-size: 16px;\"><b>How we work at Aircall: </b>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"<div><span style=\"font-size: 11pt;\">As Aircall continues its transition from a multi-product company to an AI-first platform, product complexity and expectations around value articulation are increasing for both sellers and buyers. Ensuring deep product understanding—across Core, Integrations, and AI—is now critical to driving adoption and growth.</span></div><div><br></div><div><span style=\"font-size: 11pt;\">To support this shift, we are investing further in our Product Enablement motion by hiring a </span><b><span style=\"font-size: 11pt;\">Product Enablement &amp; Education Team Lead </span></b><span style=\"font-size: 11pt;\">to own the end-to-end Product Enablement motion across buyers and sellers, both strategically and operationally. This role combines team leadership, operating model ownership, and hands-on contribution to high-impact enablement and education initiatives. The role is central to ensuring our teams and customers can confidently understand, adopt, and articulate the full value of the Aircall platform and our AI suite of products.</span></div>","descriptionBodyPlain":"As Aircall continues its transition from a multi-product company to an AI-first platform, product complexity and expectations around value articulation are increasing for both sellers and buyers. Ensuring deep product understanding—across Core, Integrations, and AI—is now critical to driving adoption and growth.\n\nTo support this shift, we are investing further in our Product Enablement motion by hiring a Product Enablement & Education Team Lead to own the end-to-end Product Enablement motion across buyers and sellers, both strategically and operationally. This role combines team leadership, operating model ownership, and hands-on contribution to high-impact enablement and education initiatives. The role is central to ensuring our teams and customers can confidently understand, adopt, and articulate the full value of the Aircall platform and our AI suite of products.\n","hostedUrl":"https://jobs.lever.co/aircall/7b2d4b68-c277-4bd8-88cf-1595959c3724","applyUrl":"https://jobs.lever.co/aircall/7b2d4b68-c277-4bd8-88cf-1595959c3724/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆‍♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"<div>Why join us?</div>\n<div>&nbsp;</div>\n<div>🚀 Key moment to join Aircall in terms of growth and opportunities</div>\n<div>💆‍♀️ Our people matter, work-life balance is important at Aircall</div>\n<div>📚 Fast-learning environment, entrepreneurial and strong team spirit</div>\n<div>🌍 45+ Nationalities: cosmopolite &amp; multi-cultural mindset</div>\n<div>💵 Competitive salary package &amp; benefits&nbsp;</div>\n<div>🏨 Medical, dental, and vision insurance is 100% covered</div>\n<div>📈&nbsp;401k plan with company matching!</div>\n<div>✈️&nbsp;Unlimited PTO — take the time you need to come to work feeling great!</div>\n<div>⭐️&nbsp;Wellness, internet, and childcare reimbursements</div>\n<div>💚&nbsp;Generous parental leave policy</div>\n<div>&nbsp;</div>\n<div>DE&amp;I Statement:&nbsp;</div>\n<div>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.&nbsp;</div>\n<div>&nbsp;</div>\n<div>We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.&nbsp;&nbsp;</div>\n<div>&nbsp;</div>\n<div>We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.</div>\n<div>&nbsp;</div>\n<div>Want to know more about candidate privacy? Find our&nbsp;<a href=\"https://aircall.io/candidate-privacy-notice/\">Candidate Privacy Notice here.</a></div>","categories":{"commitment":"Permanent Full Time Employee","department":"Marketing","location":"Seattle Office","team":"11003 - Demand Generation","allLocations":["Seattle Office"]},"createdAt":1780872826961,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</span></div>","id":"cee775a1-2ac3-4ed3-8fac-72b87a602dc3","lists":[{"text":"Responsibilities:","content":"<div>\n\n<li>Build and update website pages using our CMS (Storyblok) and frontend framework (<a rel=\"noopener noreferrer\" href=\"http://Next.js\" class=\"postings-link\">Next.js</a> /Vercel stack)</li>\n<li>Translate Figma designs and marketing briefs into pixel-perfect, responsive, and SEO-friendly web experiences</li>\n<li>Collaborate with designers and content managers to execute A/B tests, optimize landing pages, and roll out new content blocks</li>\n<li>Maintain technical hygiene by troubleshooting broken links, form integrations, performance issues, and UX bugs</li>\n<li>Own staging environments and QA all site changes before publishing</li>\n<li>Partner with Growth Engineering and Design to improve load speed, accessibility, and cross-browser compatibility</li>\n<li>Monitor performance using Google Analytics, Hotjar, and other tools to support marketing insights</li>\n\n</div>"},{"text":"Qualifications:","content":"<div>\n\n<li>1–3 years or more of experience in front-end development or website operations</li>\n<li>Bachelor’s degree in Computer Science, Web Development, or a related field</li>\n<li>Proficiency in HTML, CSS, JavaScript; familiarity with modern frameworks like React/<a rel=\"noopener noreferrer\" href=\"http://Next.js\" class=\"postings-link\">Next.js</a>&nbsp;</li>\n<li>Experience working with headless CMS (e.g., Storyblok) and deployment tools like Vercel</li>\n<li>Familiarity with SEO principles, conversion best practices, and UX basics</li>\n<li>Detail-oriented, organized, and able to manage multiple site updates in a fast-paced, iterative environment</li>\n<li>Strong communicator who can work cross-functionally and adapt to feedback quickly</li>\n<li>Must be able to work in-person 3-days a week in our Bellevue location</li>\n\n</div>"}],"salaryRange":{"min":115000,"max":130000,"currency":"USD","interval":"per-year-salary"},"text":"Website Developer - Bellevue","country":"US","workplaceType":"hybrid","opening":"<div><span style=\"font-size: 16px;\">Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We&rsquo;re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall&rsquo;s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</span></div>\n<div>&nbsp;</div>\n<div><span style=\"font-size: 16px;\">Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We&rsquo;ve built a product customers love and a business that&rsquo;s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</span></div>\n<div><span style=\"font-size: 16px;\">At Aircall, you&rsquo;ll join a company in motion. We&rsquo;re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</span></div>\n<div>&nbsp;</div>\n<div><strong><span style=\"font-size: 16px;\">How we work at Aircall: </span></strong><span style=\"font-size: 16px;\">We&rsquo;re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you&rsquo;ll feel at home here.</span></div>","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/cee775a1-2ac3-4ed3-8fac-72b87a602dc3","applyUrl":"https://jobs.lever.co/aircall/cee775a1-2ac3-4ed3-8fac-72b87a602dc3/apply"}]