[{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"New York Office","team":"12001 - Account Executives","allLocations":["New York Office"]},"createdAt":1782498827119,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
About the Role:
\n
We are seeking a highly motivated Small Business Account Executive to join our dynamic team which is focused on the North American market. The role itself is based in NYC.
\n
As a Small Business Account Executive, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.
\n
This role will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing or continuing a career in sales.
\n
This is an onsite role based in NYC, with an expectation of 3 days a week in office (Tuesday-Thursday).
\n
\n\n
\nGuide prospects through our sales cycle while documenting all customer interactions (calls, emails, demos) in Salesforce
\n\n
\nUse a consultative selling approach (SPICED): Uncover pain points and help prospects realize Aircall’s value through conversational discovery calls & tailored demos
\n\n
\nWork collaboratively with other teams (Sales Development, Onboarding, Customer Success, Solutions Engineering, Support) to drive opportunities across the finish line
\n\n
\nAccurately forecast new revenue each week, month, and quarter by keeping pipeline up to date within Salesforce
\n\n\n
\n\n
\n6+ months of closing experience in the Small Business/Mid-Market sector
\n\n
\nConsistent attainment (and overachievement) of quota and revenue goals in a high-volume, transactional sale
\n\n
\nExperience in a fast-paced environment with many competing priorities: An ability to stay organized and efficiently manage your time
\n\n
\nFamiliarity with SPICED Sales Methodology & ability to challenge prospects & status quo
\n\n
\nAbility to articulate technical components of a product in a simple and effective manner (Selling Aircall requires a deep product knowledge. Learning these functions and clearly expressing their value is what this role is all about)
\n\n
\nAn eagerness to become a product expert, understanding how customers are using Aircall and Aircall’s dozens of powerful software integrations
\n\n
\nYou’re a driven, goal-oriented team player with a “must-win” attitude: we win and lose as a team
\n\n
\nThe willingness to learn and be coached! Our product, sales processes, team, and company will continue to evolve and there is always more to learn
\n\n
\nYou learn from failure: We’re risk-takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company
\n\n
\nYou’re resourceful and scrappy: you will figure out what you need quickly to get the job done and get the deal across the finish line. You don’t wait for answers to come to you, you go out and find answers
\n\n
\nA desire to grow within the AE role for 2-3 years minimum. This is a long-term role with plenty of room for individual development (and significant earning potential!)
\n\n
\nSpanish speaking is a plus
\n\n\n
$128,500-$133,500 OTE
\nThe base salary range for this position is between the $70,000 and $75,000 per year range. This is not including bonuses/commission plans, and other benefits. The OTE of this position is within the $128,500-$133,500 OTE range with uncapped commission. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.
\n
","salaryDescriptionPlain":"$128,500-$133,500 OTE\nThe base salary range for this position is between the $70,000 and $75,000 per year range. This is not including bonuses/commission plans, and other benefits. The OTE of this position is within the $128,500-$133,500 OTE range with uncapped commission. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n \n","text":"Account Executive - Small Business","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
About the Role:
\n
We are seeking a highly motivated Small Business Account Executive to join our dynamic team which is focused on the North American market. The role itself is based in NYC.
\n
As a Small Business Account Executive, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.
\n
This role will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing or continuing a career in sales.
\n
This is an onsite role based in NYC, with an expectation of 3 days a week in office (Tuesday-Thursday).
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Berlin Office","team":"12001 - Account Executives","allLocations":["Berlin Office"]},"createdAt":1720606707905,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are seeking a gifted and talented Account Excecutive to join our Berlin office.\n \nThis role involves engaging qualified strategic prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are seeking a gifted and talented Account Excecutive to join our Berlin office.
\n
\nThis role involves engaging qualified strategic prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.
","id":"30d2ebf9-a650-4b7d-8035-0bf12d7c31f3","lists":[{"text":"Key Responsibilities:","content":"\nManage prospects in the SMB segment from qualified lead to closing;\nUse outbound selling strategies to create pipeline and find new business;\nPosition and articulate the Aircall value proposition to your prospects;\nEducate prospects through complex sales-cycles in order to create excitement and enthusiasm across multiple stakeholders;\nWork side by side with Sales & Business Development Representatives to identify business opportunities in your pipeline;\nForecast your monthly revenue achievements, crush your quota and deliver revenue;\nRepresent Aircall with integrity and professionalism at all times in all written and oral communications.\n"},{"text":"Qualifications:","content":"\nFluent in German with a full professional proficiency in English.\n2 to 5 years of sales experience is mandatory.\nKnowledge of sales methodologies such as SPICED / MEDDIC a bonus.\nSuccessful track record of closing net new business and generating your own pipeline through prospection.\nA proactive, driven sales approach to identify and communicate business pains and outcomes, drive urgency and take end to end ownership for quota attainment.\nDemonstrable organizational and time management skills.\nCompetitive and driven to achieve goals, build new skills and bring new ideas on how to do things faster and better.\n"}],"text":"Account Executive , DACH market","country":"DE","workplaceType":"onsite","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are seeking a gifted and talented Account Excecutive to join our Berlin office.
\n
\nThis role involves engaging qualified strategic prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.
","descriptionBodyPlain":"We are seeking a gifted and talented Account Excecutive to join our Berlin office.\n \nThis role involves engaging qualified strategic prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.\n","hostedUrl":"https://jobs.lever.co/aircall/30d2ebf9-a650-4b7d-8035-0bf12d7c31f3","applyUrl":"https://jobs.lever.co/aircall/30d2ebf9-a650-4b7d-8035-0bf12d7c31f3/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Paris Office","team":"12001 - Account Executives","allLocations":["Paris Office"]},"createdAt":1763629999893,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are seeking a talented Account Executive to join our Paris office who will focus on French market. \n \nThis role involves engaging qualified prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are seeking a talented Account Executive to join our Paris office who will focus on French market.
\n
\nThis role involves engaging qualified prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.
","id":"08269515-bb08-4f46-98ba-97de78014bd8","lists":[{"text":"Key responsabilities","content":"\nUse outbound selling strategies to create pipeline and find new business\nManage prospects from qualified lead to closing\nPosition and articulate the Aircall value proposition to medium businesses.\nEducate prospects through complex sales-cycles in order to create excitement and enthusiasm across multiple stakeholders\nWork side by side with Sales Development Representatives and Partner Account Managers to identify business opportunities and accelerate your existing pipeline\nConsistently prospect to maintain strong pipeline coverage and consistent quota attainment\nRepresent Aircall with integrity and professionalism at all times in all written and oral communications\n"},{"text":"Qualifications:","content":"\nA proven experience as a B2B Account Executive or similar sales role in SaaS is mandatory\nFluent in French and English, being able to exchange in Italian or Hebrew is a plus.\nExperience with Salesforce and revenue engagement tools such as Gong, Outreach, Salesloft\nA knowledge of sales methodologies such as SPICED / MEDDIC is a plus\nA proactive, driven seller able to identify and communicate business pains and outcomes, drive urgency and take end to end ownership for quota attainment\nSuccessful track record of closing net new business and generating your own pipeline\nDemonstrable organisational and time management skills\nCompetitive and driven to achieve goals, build new skills and bring new ideas on how to do things faster and better!\n"}],"text":"Account Executive, French, Italy and Middle- East Markets","country":"FR","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are seeking a talented Account Executive to join our Paris office who will focus on French market.
\n
\nThis role involves engaging qualified prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.
","descriptionBodyPlain":"We are seeking a talented Account Executive to join our Paris office who will focus on French market. \n \nThis role involves engaging qualified prospects, demoing the Aircall solution, providing technical assistance, successfully navigating a proof of concept and negotiating contracts. It is a fast-paced role that fits high energy and smart sales people.\n","hostedUrl":"https://jobs.lever.co/aircall/08269515-bb08-4f46-98ba-97de78014bd8","applyUrl":"https://jobs.lever.co/aircall/08269515-bb08-4f46-98ba-97de78014bd8/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"New York Office","team":"12001 - Account Executives","allLocations":["New York Office"]},"createdAt":1738284601587,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Team:\n \nOur Sales team is built around resourceful, intelligent, dedicated, and technically savvy professionals. We’re looking for an Account Executive who will immerse themselves in Aircall’s ecosystem and speak the industry language fluently. Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the role for the foreseeable future.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Team:
\n
\nOur Sales team is built around resourceful, intelligent, dedicated, and technically savvy professionals. We’re looking for an Account Executive who will immerse themselves in Aircall’s ecosystem and speak the industry language fluently. Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the role for the foreseeable future.
","id":"357ebf69-682a-41e8-824b-a0603a4c7102","lists":[{"text":"Key Responsibilities: ","content":"\nLeverage exceptional prospecting skills to build pipeline\nGuide prospects through our sales cycle while documenting all customer interactions (calls, emails, demos) in Salesforce\nUse a consultative selling approach: Uncover pain points and help prospects realize Aircall’s value through conversational discovery calls & tailored demos\nWork collaboratively with other teams (Sales Development, Onboarding, Customer Success, Solutions Engineering, Support) to drive opportunities across the finish line\nAccurately forecast new revenue each week, month, and quarter by keeping pipeline up to date within Salesforce\n"},{"text":"Qualifications:","content":"\n12 months or more of experience closing SMB/Mid-Market business\nConsistent attainment (and overachievement) of quota and revenue goals in a high-volume, transactional sale\nExperience in a fast-paced environment with many competing priorities: An ability to stay organized and efficiently manage your time\nFamiliarity with SPICED Sales Methodology & ability to challenge prospects & status quo\nAbility to articulate technical components of a product in a simple and effective manner (Selling Aircall requires a deep product knowledge. Learning these functions and clearly expressing their value is what this role is all about)\nAn eagerness to become a product expert, understanding how customers are using Aircall and Aircall’s dozens of powerful software integrations\nYou’re a driven, goal-oriented team player with a “must-win” attitude: we win and lose as a team\nThe willingness to learn and be coached! Our product, sales processes, team, and company will continue to evolve and there is always more to learn\nYou learn from failure: We’re risk-takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company\nYou’re resourceful and scrappy: you will figure out what you need quickly to get the job done and get the deal across the finish line. You don’t wait for answers to come to you, you go out and find answers\nA desire to grow within the AE role for 2-3 years minimum. This is a long-term role with plenty of room for individual development (and significant earning potential!)\nSpanish speaking is a plus\n"}],"salaryRange":{"min":70000,"max":90000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"$128,500-$180,000 OTE
\nThe base salary range for this position is between the $70,000 and $90,000 per year range. This is not including bonuses/commission plans, and other benefits. The OTE of this position is within the $128,500-$180,000 OTE range with uncapped commission. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.
","salaryDescriptionPlain":"$128,500-$180,000 OTE\nThe base salary range for this position is between the $70,000 and $90,000 per year range. This is not including bonuses/commission plans, and other benefits. The OTE of this position is within the $128,500-$180,000 OTE range with uncapped commission. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Account Executive, Velocity (SMB)","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Team:
\n
\nOur Sales team is built around resourceful, intelligent, dedicated, and technically savvy professionals. We’re looking for an Account Executive who will immerse themselves in Aircall’s ecosystem and speak the industry language fluently. Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the role for the foreseeable future.
","descriptionBodyPlain":"About the Team:\n \nOur Sales team is built around resourceful, intelligent, dedicated, and technically savvy professionals. We’re looking for an Account Executive who will immerse themselves in Aircall’s ecosystem and speak the industry language fluently. Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the role for the foreseeable future.\n","hostedUrl":"https://jobs.lever.co/aircall/357ebf69-682a-41e8-824b-a0603a4c7102","applyUrl":"https://jobs.lever.co/aircall/357ebf69-682a-41e8-824b-a0603a4c7102/apply"},{"additionalPlain":"Why Join our Account Management Team:\n \nAt Aircall, you’ll join a fast-moving, customer-obsessed team that thrives at the intersection of success and growth. You’ll have the autonomy to build your book of business, the support of dedicated technical partners, and the opportunity to help customers unlock the full potential of Aircall’s communications and AI solutions.\n \nThis is an exceptional opportunity for stellar sellers who want to deepen relationships with existing customers and drive measurable business impact — helping them realize the value of Aircall through trust, expertise, and long-term partnership.\n\n\nWhy join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why Join our Account Management Team:
\n
\nAt Aircall, you’ll join a fast-moving, customer-obsessed team that thrives at the intersection of success and growth. You’ll have the autonomy to build your book of business, the support of dedicated technical partners, and the opportunity to help customers unlock the full potential of Aircall’s communications and AI solutions.
\n
\nThis is an exceptional opportunity for stellar sellers who want to deepen relationships with existing customers and drive measurable business impact — helping them realize the value of Aircall through trust, expertise, and long-term partnership.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Paris Office","team":"12004 - Success","allLocations":["Paris Office"]},"createdAt":1765842137821,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n \nAs an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.\n \nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.\n \nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.\n \nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.\n \nThis is a hybrid role, in office 3 days a week in Paris.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role:
\n
\nAs an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.
\n
\nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.
\n
\nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.
\n
\nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.
\n
\nThis is a hybrid role, in office 3 days a week in Paris.
","id":"2fd5d679-fda9-46bc-b1e0-9438cf4f748c","lists":[{"text":"Key Responsibilities:","content":"\nOwn NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.\nDrive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.\nTarget Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.\nProspect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.\nDevelop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.\nSell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.\nNegotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.\nManage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.\nPartner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.\nChampion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies.\nShape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives.\n"},{"text":"Qualifications: ","content":"\nExperienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.\nSkilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.\nCustomer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.\nCapable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.\nConfident in competitive sales cycles, able to articulate differentiation and handle objections effectively.\nAnalytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.\nResilient, driven, and passionate about helping customers realize long-term value through partnership.\nExcited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform.\n"}],"text":"Account Manager","country":"FR","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Role:
\n
\nAs an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.
\n
\nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.
\n
\nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.
\n
\nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.
\n
\nThis is a hybrid role, in office 3 days a week in Paris.
","descriptionBodyPlain":"About the Role:\n \nAs an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.\n \nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.\n \nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.\n \nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.\n \nThis is a hybrid role, in office 3 days a week in Paris.\n","hostedUrl":"https://jobs.lever.co/aircall/2fd5d679-fda9-46bc-b1e0-9438cf4f748c","applyUrl":"https://jobs.lever.co/aircall/2fd5d679-fda9-46bc-b1e0-9438cf4f748c/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Berlin Office","team":"12004 - Success","allLocations":["Berlin Office"]},"createdAt":1776342990384,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAs an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.\n \nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.\n \nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.\n \nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.\n \n \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
As an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.
\n
\nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.
\n
\nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.
\n
\nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.
\n
\n
","id":"d00bbd93-067b-4ab0-9095-69e395127a50","lists":[{"text":"Key Responsibilities:","content":"\nOwn NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.\nDrive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.\nTarget Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.\nProspect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.\nDevelop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.\nSell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs.\nNegotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.\nManage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.\nPartner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.\nChampion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies.\nShape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives.\n"},{"text":"Qualifications:","content":"\nFluency in German is mandatory.\nBilingual in English is required.\nExperienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.\nSkilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.\nCustomer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.\nCapable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.\nConfident in competitive sales cycles, able to articulate differentiation and handle objections effectively.\nAnalytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.\nResilient, driven, and passionate about helping customers realize long-term value through partnership.\nExcited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform.\n"}],"text":"Account Manager, DACH Market","country":"DE","workplaceType":"onsite","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"As an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.
\n
\nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.
\n
\nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.
\n
\nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.
\n
\n
","descriptionBodyPlain":"As an Account Manager at Aircall, you are the owner of customer success and revenue growth across your portfolio. You drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Acting as both the voice of Aircall for the customer and the voice of the customer within Aircall, you ensure our customers realize the full value of their investment while fueling sustainable growth for Aircall.\n \nBy deeply understanding the needs of our customers across a variety of industries and use cases, you become the trusted expert who identifies growth potential and helps improve the customer experience. This means translating customer goals into solutions that unlock adoption, value realization, and expansion — ensuring each account grows in both impact and partnership over time.\n \nThis is a highly strategic and commercial role — blending consultative relationship management with the rigor and energy of a quota-carrying seller. You’ll partner cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, drive usage of add-on SKUs, and build deep, long-term relationships with customers at all levels of their organizations.\n \nAircall is undergoing an exciting transformation — building on our market-leading communications platform and introducing AI functionality that helps customers operate more intelligently, efficiently, and competitively. Join us and be part of shaping that journey.\n \n \n","hostedUrl":"https://jobs.lever.co/aircall/d00bbd93-067b-4ab0-9095-69e395127a50","applyUrl":"https://jobs.lever.co/aircall/d00bbd93-067b-4ab0-9095-69e395127a50/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Berlin Office","team":"12002 - BDR","allLocations":["Berlin Office"]},"createdAt":1717055128309,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAircall is on a mission to revolutionize the business phone industry! \n \nFor our German office based in Berlin, we are recruiting our Business Development Representative (Outbound) - DACH market. This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.\n \nMandatory days in Berlin office \n \nAircall ist ein Ort, an dem Stimmen wertgeschätzt werden.\n \nWir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.\n \nHinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.\n \nTrotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt.\n \nDies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen.\n \nIm Büro sein müsst ihr dienstags, mittwochs und donnerstags.\n \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
Aircall is on a mission to revolutionize the business phone industry!
\n
\nFor our German office based in Berlin, we are recruiting our Business Development Representative (Outbound) - DACH market. This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.
\n
\nMandatory days in Berlin office
\n
\nAircall ist ein Ort, an dem Stimmen wertgeschätzt werden.
\n
\nWir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.
\n
\nHinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.
\n
\nTrotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt.
\n
\nDies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen.
\n
\nIm Büro sein müsst ihr dienstags, mittwochs und donnerstags.
\n
","id":"081606bd-fb3d-4ece-beec-b481a592cbf7","lists":[{"text":"Key Responsibilities:","content":"\nTo work within the sales team, side by side with an Account Executive to find qualified business opportunities \nResearch relevant markets (verticals, customer segments, etc) and gather key prospect information\nCarry out outbound campaigns via email and over the phone\nUnderstand the prospect’s business \nHighlight Aircall's value to raise curiosity and interest in your market \nBook meetings with an Account Executive \nDocument all daily activities in Salesforce (you will gain Salesforce training)\nTravel with the team to all events\n\n
\nDeine Rolle bei Aircall:
\n\nDu arbeitest im Vertriebsteam, Seite an Seite mit einem Account Executive, um qualifizierte Geschäftsmöglichkeiten zu finden\nDu recherchierst relevante Märkte (Branchen, Kundensegmente, etc.) und sammelst wichtige Informationen über potenzielle Kunden\nDurchführung von Outbound-Kampagnen per E-Mail und am Telefon\nDas Geschäft des potenziellen Kunden zu verstehen\nHervorhebung des Wertes von Aircall, um Neugier und Interesse an unserem Produkt zu weckenTermine mit einem Account Executive vereinbaren\nDokumentation aller täglichen Aktivitäten in Salesforce (Du erhältst eine Salesforce-Schulung)\nRegelmäßige Reisen zu Veranstaltungen mit dem Team\n"},{"text":"Qualifications:","content":"\nFluent in German\nFluent in English\nA willingness to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development. \nOrganisation and time management skills \nWilling to work and grow in an international and diverse environment, where we thrive as a team and support each other to reach and surpass goals\nEnthusiasm and positivity! This might be the single most important point, even if it’s the last\n\n
\nWe see you as the next generation of Aircall, so we are seeking motivated individuals who will flourish working in the team
\n
\nEin wenig mehr über Dich:
\n\nDu sprichst fließend Deutsch: Du wirst E-Mails schreiben, anrufen und dich mit Interessenten aus dem deutschen Markt treffen\nZweisprachigkeit in Englisch\nDu hast den Willen, Deine Verkaufsfähigkeiten zu entwickeln. Die ersten zwei Wochen wirst Du in der Aircall Sales Academy absolvieren, wo Du kontinuierlich geschult und weiterentwickelt wirst\nDu bringst ein ausgeprägtes Organisationstalent und Zeitmanagement mit\nDu bist bereit, in einem internationalen und vielfältigen Umfeld zu arbeiten und zu wachsen, in dem wir als Team erfolgreich sind und einander unterstützen, um unsere Ziele zu erreichen und zu übertreffen\nEnthusiasmus und Positivität! Dies könnte der wichtigste Punkt sein, auch wenn es der letzte ist\n\n
\nWir sehen dich als die nächste Generation von Aircall, deshalb suchen wir motivierte Mitarbeiter, die sich in unserem Team wohlfühlen werden
\n
"}],"text":"BDR Outbound / Outbound Sales, DACH market","country":"DE","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"Aircall is on a mission to revolutionize the business phone industry!
\n
\nFor our German office based in Berlin, we are recruiting our Business Development Representative (Outbound) - DACH market. This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.
\n
\nMandatory days in Berlin office
\n
\nAircall ist ein Ort, an dem Stimmen wertgeschätzt werden.
\n
\nWir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.
\n
\nHinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.
\n
\nTrotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt.
\n
\nDies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen.
\n
\nIm Büro sein müsst ihr dienstags, mittwochs und donnerstags.
\n
","descriptionBodyPlain":"Aircall is on a mission to revolutionize the business phone industry! \n \nFor our German office based in Berlin, we are recruiting our Business Development Representative (Outbound) - DACH market. This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.\n \nMandatory days in Berlin office \n \nAircall ist ein Ort, an dem Stimmen wertgeschätzt werden.\n \nWir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.\n \nHinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.\n \nTrotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt.\n \nDies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen.\n \nIm Büro sein müsst ihr dienstags, mittwochs und donnerstags.\n \n","hostedUrl":"https://jobs.lever.co/aircall/081606bd-fb3d-4ece-beec-b481a592cbf7","applyUrl":"https://jobs.lever.co/aircall/081606bd-fb3d-4ece-beec-b481a592cbf7/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, internet, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Remote NA","team":"10007 - Billing Support","allLocations":["Remote NA"]},"createdAt":1783532578323,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role:\n\nWithin our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes. \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the role:
Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.
","id":"f2454ab5-2610-4a39-8d53-ddf8a0198188","lists":[{"text":"Key Responsibilities:","content":"\nSupport customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)\nAssist customer-facing teams with invoicing, subscriptions, and payment management topics\nMaintain accurate customer account balances\nCollaborate closely with the Accounts Receivable and Cash Collection teams\nBuild and maintain professional relationships by delivering a world-class billing support experience\nDevelop and maintain in-depth knowledge of Aircall’s billing and payment processes\n"},{"text":"Requirements:","content":"\nFluency in English and Spanish. French and German are a plus. \n1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.\nExcellent written and verbal communication skills\nExperience with ticketing tools and support systems\nStrong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)\nAnalytical mindset with curiosity to investigate and resolve complex inquiries\nStrong time management and prioritization skills\nHigh level of empathy and customer orientation\nAbility to multitask across different platforms and communication channels\nComfortable working cross-functionally in an international, multilingual, remote environment\nComfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work\n"}],"text":"Billing Specialist","country":"US","workplaceType":"remote","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the role:
Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.
","descriptionBodyPlain":"About the role:\n\nWithin our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes. \n","hostedUrl":"https://jobs.lever.co/aircall/f2454ab5-2610-4a39-8d53-ddf8a0198188","applyUrl":"https://jobs.lever.co/aircall/f2454ab5-2610-4a39-8d53-ddf8a0198188/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Paris Office","team":"12002 - BDR","allLocations":["Paris Office"]},"createdAt":1765903164171,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are seeking a driven and talented team player to join our sales team for the French market.\n \nThis is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.\n \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are seeking a driven and talented team player to join our sales team for the French market.
\n
\nThis is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.
\n
","id":"28cc6f2b-1790-4385-8dc6-961f276e86e9","lists":[{"text":"Key responsibilities : ","content":"\nWork within the sales team to find qualified business opportunities \nResearch relevant markets (verticals, customer segments, etc) and gather key prospect information\nCarry out outbound campaigns via email and over the phone\nUnderstand the prospect’s business \nHighlight Aircall's value to raise curiosity and interest in your market positioning AI add-on\nDocument all daily activities in Salesforce (you will be trained in Salesforce)\nTravel with the team to all events\n"},{"text":"Qualifications : ","content":"\nFluent in French (you'll be emailing, calling, meeting with French native prospects)\nEnglish is mandatory \nA willingness to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development. \nOrganisation and time management skills \nWilling to work and grow in an international and diverse environment, where we thrive as a team and support each other to reach and surpass goals\n"}],"text":"Business Development Representative / Outbound BDR - Paris","country":"FR","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are seeking a driven and talented team player to join our sales team for the French market.
\n
\nThis is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.
\n
","descriptionBodyPlain":"We are seeking a driven and talented team player to join our sales team for the French market.\n \nThis is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.\n \n","hostedUrl":"https://jobs.lever.co/aircall/28cc6f2b-1790-4385-8dc6-961f276e86e9","applyUrl":"https://jobs.lever.co/aircall/28cc6f2b-1790-4385-8dc6-961f276e86e9/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits \n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Sydney Office","team":"12002 - BDR","allLocations":["Sydney Office"]},"createdAt":1715611576918,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nIntro:\n \nAs a Business Development Representative, you’ll be an integral part of our ANZ sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space. Learn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role. Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together!\n \nOur ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the revenue organisation and build a career with us.\n \n \nAbout the role: \n \nAs a Business Development Representative, you’ll be an integral part of our ANZ sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space.\n \nLearn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role. Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together! Our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the Revenue organisation and build a career with us.\n\nWe’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.\nYou’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
Intro:
\n
\nAs a Business Development Representative, you’ll be an integral part of our ANZ sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space. Learn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role. Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together!
\n
\nOur ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the revenue organisation and build a career with us.
\n
\n
\nAbout the role:
\n
\nAs a Business Development Representative, you’ll be an integral part of our ANZ sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space.
\n
\nLearn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role. Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together! Our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the Revenue organisation and build a career with us.
We’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.
You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.
","id":"ac4a097e-1cb6-4070-a95c-1f5045eb5220","lists":[{"text":"Key Responsibilities: ","content":"\nThe Business Development Representative’s role is to uncover and create well-qualified new opportunities through cold calling, email outreach, networking, and utilising our proven process and our extensive Salesforce database\nCreate & execute outbound campaigns (emails, calls) to book demos/meetings with relevant leads\nResearch and prospect ideal customers and gather key lead information through open ended questions and thoughtful conversations\nUnderstand the business, needs, and the buying cycle of the leads, building and nurturing preliminary relationships\nWork closely with the Account Executives & the rest of the sales team to accelerate the sales cycle\nRepresent Aircall with integrity and professionalism at all times in all written and oral communications while highlighting Aircall’s value proposition and key selling points to raise interest\nUse Salesforce and other best in practice tools for your daily activity and process\n"},{"text":"Key Qualifications: ","content":"\n1 year or more experience in outbound sales\nExperience within tech or a SaaS start/scale up environment is highly regarded\nA team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5 and 6! \nAttention to detail, organisational skills, and fantastic with time management\nYou’re an extremely clear and direct communicator, you aren’t afraid to ask questions to get to the bottom of things, and you have excellent verbal and written communication skills\nAbility to be autonomous, take initiative, and truly own your own success.\nOur team is hard-working, resourceful, and confident… and not afraid of a challenge!\nAn enthusiastic and positive attitude! This might be the single most important point\n"},{"text":"Key traits we look for: ","content":"\nYou are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! We will invest in you, as you invest in us.\nWe believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career! \n"}],"text":"Business Development Representative / Outbound BDR, APAC Market","country":"AU","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"Intro:
\n
\nAs a Business Development Representative, you’ll be an integral part of our ANZ sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space. Learn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role. Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together!
\n
\nOur ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the revenue organisation and build a career with us.
\n
\n
\nAbout the role:
\n
\nAs a Business Development Representative, you’ll be an integral part of our ANZ sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space.
\n
\nLearn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role. Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together! Our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the Revenue organisation and build a career with us.
We’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.
You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.
","descriptionBodyPlain":"Intro:\n \nAs a Business Development Representative, you’ll be an integral part of our ANZ sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space. Learn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role. Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together!\n \nOur ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the revenue organisation and build a career with us.\n \n \nAbout the role: \n \nAs a Business Development Representative, you’ll be an integral part of our ANZ sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space.\n \nLearn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role. Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have— we win together! Our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the Revenue organisation and build a career with us.\n\nWe’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.\nYou’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.\n","hostedUrl":"https://jobs.lever.co/aircall/ac4a097e-1cb6-4070-a95c-1f5045eb5220","applyUrl":"https://jobs.lever.co/aircall/ac4a097e-1cb6-4070-a95c-1f5045eb5220/apply"},{"additionalPlain":"Why This Role Matters\nCustomer Engineers sit at the center of Aircall’s customer experience. They ensure the technology works, the value is realized, and the relationship grows.\nThey are not reactive troubleshooters — they are technical strategists who build trust, enable adoption, and translate great technology into real business outcomes.At Aircall, a great CE doesn’t just implement — they educate, anticipate, and elevate every customer interaction.\n\n\nWhy join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits \n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"\n
Why This Role Matters
\n
Customer Engineers sit at the center of Aircall’s customer experience. They ensure the technology works, the value is realized, and the relationship grows.
They are not reactive troubleshooters — they are technical strategists who build trust, enable adoption, and translate great technology into real business outcomes.At Aircall, a great CE doesn’t just implement — they educate, anticipate, and elevate every customer interaction.
\n
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Sydney Office","team":"13009 - Onboarding","allLocations":["Sydney Office"]},"createdAt":1781794564600,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role: \nCustomer Engineers (CEs) are the technical drivers of customer success at Aircall. They ensure that what we sell becomes what customers use — and what they use becomes what they grow.\nCEs own the onboarding, activation, and technical adoption journey, ensuring every customer realises measurable value from Aircall’s platform.\nThey combine deep product and integration expertise with strong communication skills, structured project management, and commercial awareness. This is a customer-facing, proactive, and high-impact role — designed for those who can translate complex technology into clear outcomes and act as trusted advisors from implementation through expansion.\n*Unfortunately candidates without the right to work in Australia cannot be considered at this time \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role: \n
Customer Engineers (CEs) are the technical drivers of customer success at Aircall. They ensure that what we sell becomes what customers use — and what they use becomes what they grow.
CEs own the onboarding, activation, and technical adoption journey, ensuring every customer realises measurable value from Aircall’s platform.
They combine deep product and integration expertise with strong communication skills, structured project management, and commercial awareness. This is a customer-facing, proactive, and high-impact role — designed for those who can translate complex technology into clear outcomes and act as trusted advisors from implementation through expansion.
\n
\n*Unfortunately candidates without the right to work in Australia cannot be considered at this time
","id":"b5b95808-85da-4373-b387-027cb1b096c8","lists":[{"text":"Key Responsibilities","content":"\n
1. Own Customer Activation
\n
You’ll lead the technical onboarding for new customers - configuring integrations, enabling features, and guiding them to first value with confidence and clarity. Your goal: fast, frictionless activation and a confident go-live experience that sets the foundation for long-term success.
\n
2. Drive Adoption and Growth
\n
Beyond launch, you’ll help customers unlock the full potential of Aircall. You’ll monitor product usage, identify adoption opportunities, and host enablement sessions or office hours to deepen engagement. You’ll ensure customers understand - and use - the capabilities that make a real impact, including our AI-driven features. This might require supporting our customers in building or owning the implementation of advanced services with low-code solutions or scripts on the basis of a professional services catalog.
\n
3. Manage Renewals and Value Realization
\n
In close partnership with Account Managers, you’ll bring a technical lens to the renewal process. You’ll validate system health, ensure adoption goals are met, and demonstrate ROI through clear value metrics. Your partnership helps ensure customers renew confidently, knowing Aircall powers measurable outcomes.
\n
4. Lead Add-On Activations
\n
When customers purchase new modules - such as AI Assist Pro or advanced analytics - you’ll oversee the setup and activation, ensuring features are properly configured, adopted, and delivering value from day one.
\n
5. Proactively Monitor and Support Your Portfolio
\n
Each week, you’ll review customer health signals, product telemetry, and usage trends. You’ll reach out before issues arise — to coach, consult, and prevent risk — ensuring every customer feels guided, not reactive.
\n
6. Manage Customer Escalations
\n
When critical or tactical issues surface, you’ll act as the project manager - coordinating Support, Product, and Engineering to ensure a fast, transparent resolution. You’ll handle a handful of structured escalations each quarter and use those moments to strengthen trust and process maturity.
\n
7. Collaborate Across the Business
\n
You’ll partner daily with Account Managers, Support, and Solutions Engineers to deliver a seamless customer journey. Your insights will feed product improvements, influence roadmaps, and help shape how Aircall scales customer value.
\n
\n
Technical Fluency
\n\n
\nDeep understanding of SaaS architectures, APIs, webhooks, integrations, and cloud environments.
\n\n
\nConfident configuring and troubleshooting customer environments (CRM, analytics, automation, communication stacks).
\n\n
\nAble to read technical documentation, identify integration blockers, and drive resolution with minimal supervision.
\n\n\n
Customer Orientation
\n\n
\nHighly empathetic and outcome-focused — measures success by customer value, not by ticket closure.
\n\n
\nAble to balance short-term problem-solving with long-term adoption and success planning.
\n\n
\nCommunicates technical information clearly to both technical and non-technical audiences.
\n\n\n
Execution Excellence
\n\n
\nStructured, detail-oriented, and disciplined in delivery.
\n\n
\nManages multiple implementations simultaneously without sacrificing quality or responsiveness.
\n\n
\nStrong project management and stakeholder alignment skills; capable of driving accountability on both sides.
\n\n\n
Commercial Awareness
\n\n
\nUnderstands how technical adoption connects to revenue — renewals, expansions, and customer advocacy.
\n\n
\nPartners seamlessly with AMs, ensuring data-driven insight feeds into renewal and upsell planning.
\n\n
\nComfortable contributing to value discussions and supporting commercial conversations with factual adoption data.
\n\n\n
Collaboration & Influence
\n\n
\nWorks fluidly across SE, AM, Support, and Product functions.
\n\n
\nActs as the connective tissue between technical delivery and business outcomes.
\n\n
\nBrings solutions, not just escalations — always seeks to simplify and improve.
\n\n\n
Experience & Background
\n\n
\n4–8 years or more in a customer-facing technical role (Customer Engineer, Technical Account Manager, Implementation Specialist, or similar).
\n\n
\nProven experience leading SaaS implementations and driving product adoption in mid-market or enterprise environments.
\n\n
\nStrong technical background: API integrations, cloud tools, or customer data platforms.
\n\n
\nDemonstrated ability to manage multiple customers with different levels of technical maturity.
\n\n
\nExceptional communication and presentation skills.
\n\n\n
\n\n
Time-to-Value (TTV): % of customers activated within target window.\nAdoption Depth: Feature usage, seat activation, AI and integration adoption rates.\nCustomer Health: Reduction in risk signals, increased utilisation.\nCommercial Enablement: Renewal rate, expansion influence, and value proof contributions.\n\n"}],"text":"Customer Engineer","country":"AU","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Role: \n
Customer Engineers (CEs) are the technical drivers of customer success at Aircall. They ensure that what we sell becomes what customers use — and what they use becomes what they grow.
CEs own the onboarding, activation, and technical adoption journey, ensuring every customer realises measurable value from Aircall’s platform.
They combine deep product and integration expertise with strong communication skills, structured project management, and commercial awareness. This is a customer-facing, proactive, and high-impact role — designed for those who can translate complex technology into clear outcomes and act as trusted advisors from implementation through expansion.
\n
\n*Unfortunately candidates without the right to work in Australia cannot be considered at this time
","descriptionBodyPlain":"About the Role: \nCustomer Engineers (CEs) are the technical drivers of customer success at Aircall. They ensure that what we sell becomes what customers use — and what they use becomes what they grow.\nCEs own the onboarding, activation, and technical adoption journey, ensuring every customer realises measurable value from Aircall’s platform.\nThey combine deep product and integration expertise with strong communication skills, structured project management, and commercial awareness. This is a customer-facing, proactive, and high-impact role — designed for those who can translate complex technology into clear outcomes and act as trusted advisors from implementation through expansion.\n*Unfortunately candidates without the right to work in Australia cannot be considered at this time \n","hostedUrl":"https://jobs.lever.co/aircall/b5b95808-85da-4373-b387-027cb1b096c8","applyUrl":"https://jobs.lever.co/aircall/b5b95808-85da-4373-b387-027cb1b096c8/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Madrid Office","team":"13009 - Onboarding","allLocations":["Madrid Office"]},"createdAt":1783682079902,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe're growing our team in Madrid and looking for a Customer Engineer who enjoys solving technical challenges, working directly with customers, and making a real impact on their success.\nIf you love combining technology, problem-solving, and customer relationships, this role could be a great fit.\nAs a Customer Engineer, you'll be the technical partner our customers rely on throughout their journey with Aircall.\nFrom onboarding and integrations to adoption and expansion, you'll help customers get the most out of our platform by translating technical concepts into practical business outcomes.\nYou'll work closely with Account Executives, Account Managers, Solutions Engineers, Product, and Support, becoming a trusted advisor for a portfolio of customers.\n \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We're growing our team in Madrid and looking for a Customer Engineer who enjoys solving technical challenges, working directly with customers, and making a real impact on their success.
\nIf you love combining technology, problem-solving, and customer relationships, this role could be a great fit.
\nAs a Customer Engineer, you'll be the technical partner our customers rely on throughout their journey with Aircall.
\nFrom onboarding and integrations to adoption and expansion, you'll help customers get the most out of our platform by translating technical concepts into practical business outcomes.
\nYou'll work closely with Account Executives, Account Managers, Solutions Engineers, Product, and Support, becoming a trusted advisor for a portfolio of customers.
\n
","id":"09fef8ea-2dec-4717-bf9c-112be335bbe3","lists":[{"text":"Responsibilities: ","content":"\n\n
Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go-live.\nConfigure integrations and help customers connect Aircall with their existing tech stack.\nDrive product adoption by providing technical guidance and best practice recommendations to help customers maximize the value of the product.\nSupport customers in adopting new features, including Aircall's AI products and advanced capabilities.\nMonitor customer health and proactively identify opportunities to improve adoption and engagement.\nPartner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights.\nCoordinate complex technical issues with Product, Engineering, and Support teams when needed.\nWork cross-functionally to improve customer experience and provide feedback that helps shape future product improvements.\n\n"},{"text":"Qualifications: ","content":"\n
We're looking for someone who enjoys working with both people and technology.
\n
You'll likely be successful if you have:
\n\n
3+ years of experience in a customer-facing technical role such as Customer Engineer, Technical Account Manager, Solutions Consultant, Implementation Consultant, Customer Success manager or similar.\n
Experience implementing SaaS solutions for mid-market or enterprise customers.\n
Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.\n
Experience working with CRM platforms and business applications.\n
Excellent troubleshooting and problem-solving skills.\n
Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.\n
Good project management skills and the ability to manage multiple customer implementations simultaneously.\n
A customer-first mindset with a proactive approach to solving problems.\n
Fluency in English and Spanish is a must. (Italian is a plus)\n\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We're growing our team in Madrid and looking for a Customer Engineer who enjoys solving technical challenges, working directly with customers, and making a real impact on their success.
\nIf you love combining technology, problem-solving, and customer relationships, this role could be a great fit.
\nAs a Customer Engineer, you'll be the technical partner our customers rely on throughout their journey with Aircall.
\nFrom onboarding and integrations to adoption and expansion, you'll help customers get the most out of our platform by translating technical concepts into practical business outcomes.
\nYou'll work closely with Account Executives, Account Managers, Solutions Engineers, Product, and Support, becoming a trusted advisor for a portfolio of customers.
\n
","descriptionBodyPlain":"We're growing our team in Madrid and looking for a Customer Engineer who enjoys solving technical challenges, working directly with customers, and making a real impact on their success.\nIf you love combining technology, problem-solving, and customer relationships, this role could be a great fit.\nAs a Customer Engineer, you'll be the technical partner our customers rely on throughout their journey with Aircall.\nFrom onboarding and integrations to adoption and expansion, you'll help customers get the most out of our platform by translating technical concepts into practical business outcomes.\nYou'll work closely with Account Executives, Account Managers, Solutions Engineers, Product, and Support, becoming a trusted advisor for a portfolio of customers.\n \n","hostedUrl":"https://jobs.lever.co/aircall/09fef8ea-2dec-4717-bf9c-112be335bbe3","applyUrl":"https://jobs.lever.co/aircall/09fef8ea-2dec-4717-bf9c-112be335bbe3/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"New York Office","team":"13008 - Data","allLocations":["New York Office"]},"createdAt":1783716597609,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
About the role
\n
The Data Engineering team at Aircall works on providing high-quality, reliable, and actionable data. As an AI-first data team, we are currently in a pivotal transition to build a robust semantic layer that will power our AI-first data platform, enabling analytics at speed and democratizing intelligent insights across the company. Some of the key problems we are currently solving include taking charge of data reliability, integrating new sources for raw data ingestion, and building sophisticated data models to power real-time dashboards and predictive analytics.
\n
\n
In this role, you will be instrumental in building new datasets for high-impact use cases such as churn prediction and feature adoption, while owning the end-to-end reliability and scalability of our data pipelines. You will work closely with Product and GTM business teams, sitting at the heart of a larger data organization alongside Data Science, Analytics, and Applied Scientists to bridge the gap between raw data and AI-driven decision-making.
\n
\n\n
Partner with GTM stakeholders to translate business questions into reliable, scalable data products.\nProvide actionable insights and compelling narratives to influence major decisions at the C-level.\nBuild and own reporting in Looker, from LookML development to dashboard performance optimization, powering self-service analytics GTM teams rely on every day.\nWork closely with data engineers to continuously improve the data stack, governance practices, and analysis quality.\n\n"},{"text":"A little more about you:","content":"\n\n
2+ years of hands-on experience in a high growth environment\nProficiency in SQL for deriving insights\nProficiency in Python\nHands-on Looker/LookML experience\nExcellent interpersonal skills and the ability to explain complex data clearly to stakeholders at all levels\nYou have an insatiable curiosity and are biased toward action\n\n"}],"salaryRange":{"min":140000,"max":180000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.
","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Data Scientist","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
About the role
\n
The Data Engineering team at Aircall works on providing high-quality, reliable, and actionable data. As an AI-first data team, we are currently in a pivotal transition to build a robust semantic layer that will power our AI-first data platform, enabling analytics at speed and democratizing intelligent insights across the company. Some of the key problems we are currently solving include taking charge of data reliability, integrating new sources for raw data ingestion, and building sophisticated data models to power real-time dashboards and predictive analytics.
\n
\n
In this role, you will be instrumental in building new datasets for high-impact use cases such as churn prediction and feature adoption, while owning the end-to-end reliability and scalability of our data pipelines. You will work closely with Product and GTM business teams, sitting at the heart of a larger data organization alongside Data Science, Analytics, and Applied Scientists to bridge the gap between raw data and AI-driven decision-making.
\n
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, internet, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Seattle Office","team":"12010 - Solution Engineering","allLocations":["Seattle Office"]},"createdAt":1766012173935,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role:
\n
\nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent.
\nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments.
\n
\nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.
","id":"13df67eb-2f59-4819-9266-ee35be751769","lists":[{"text":"Key Responsibilities:","content":"\nLead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7–8 by H1 ‘26, setting clear standards for technical excellence, execution rigor, and customer impact.\nStay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.\nDrive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.\nPilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).\nMaintain deep technical credibility by staying close to the product and real-world use cases — comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.\nGuide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.\nBuild and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.\nLead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.\nRepresent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.\nDrive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.\n\n
"},{"text":"Qualifications:","content":"\n7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.\nStrong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)\nStrong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).\nDemonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.\nExperience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.\nProven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.\nExcellent communication and stakeholder management skills, translating between technical and business audiences.\nStrong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.\nExperience with CRMs, help desks, and System-of-Truth architectures is highly desirable.\n\n
"},{"text":"What Success Looks Like","content":"\nAgents are consistently deployed with high quality and clear business impact across customers.\nThe FDE team scales effectively with shared standards, reusable frameworks, and predictable execution.\nGo-to-market execution for Agents is disciplined, data-driven, and improving quarter over quarter.\nCross-functional teams operate with strong alignment around AI Agents' priorities, launches, and roadmap decisions.\nField learnings continuously inform product evolution and GTM strategy, strengthening Aircall’s leadership in applied AI.\n"}],"salaryRange":{"min":200000,"max":230000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This base range is not including an annual bonus (80/20 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.
\n
","salaryDescriptionPlain":"This base range is not including an annual bonus (80/20 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience. \n \n","text":"Director, Forward Deployed Engineering & AI GTM Lead","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Role:
\n
\nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent.
\nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments.
\n
\nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.
","descriptionBodyPlain":"About the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","hostedUrl":"https://jobs.lever.co/aircall/13df67eb-2f59-4819-9266-ee35be751769","applyUrl":"https://jobs.lever.co/aircall/13df67eb-2f59-4819-9266-ee35be751769/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"San Francisco Office","team":"12010 - Solution Engineering","allLocations":["San Francisco Office"]},"createdAt":1772697948748,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role:
\n
\nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent.
\nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments.
\n
\nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.
","id":"1ee12092-9b19-46db-a4a4-c2bc4902396c","lists":[{"text":"Key Responsibilities:","content":"\nLead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7–8 by H1 ‘26, setting clear standards for technical excellence, execution rigor, and customer impact.\nStay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.\nDrive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.\nPilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).\nMaintain deep technical credibility by staying close to the product and real-world use cases — comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.\nGuide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.\nBuild and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.\nLead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.\nRepresent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.\nDrive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.\n\n
"},{"text":"Qualifications:","content":"\n7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.\nStrong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)\nStrong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).\nDemonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.\nExperience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.\nProven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.\nExcellent communication and stakeholder management skills, translating between technical and business audiences.\nStrong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.\nExperience with CRMs, help desks, and System-of-Truth architectures is highly desirable.\n\n
"},{"text":"What Success Looks Like","content":"\nAgents are consistently deployed with high quality and clear business impact across customers.\nThe FDE team scales effectively with shared standards, reusable frameworks, and predictable execution.\nGo-to-market execution for Agents is disciplined, data-driven, and improving quarter over quarter.\nCross-functional teams operate with strong alignment around AI Agents' priorities, launches, and roadmap decisions.\nField learnings continuously inform product evolution and GTM strategy, strengthening Aircall’s leadership in applied AI.\n"}],"salaryRange":{"min":200000,"max":230000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This base range is not including an annual bonus (80/20 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.
\n
","salaryDescriptionPlain":"This base range is not including an annual bonus (80/20 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n \n","text":"Director, Forward Deployed Engineering & AI GTM Lead","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Role:
\n
\nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent.
\nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments.
\n
\nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.
","descriptionBodyPlain":"About the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","hostedUrl":"https://jobs.lever.co/aircall/1ee12092-9b19-46db-a4a4-c2bc4902396c","applyUrl":"https://jobs.lever.co/aircall/1ee12092-9b19-46db-a4a4-c2bc4902396c/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"New York Office","team":"12010 - Solution Engineering","allLocations":["New York Office"]},"createdAt":1772697994346,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role:
\n
\nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent.
\nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments.
\n
\nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.
","id":"af40e77c-554a-436b-b6cb-bf1eca20c9d7","lists":[{"text":"Key Responsibilities:","content":"\nLead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7–8 by H1 ‘26, setting clear standards for technical excellence, execution rigor, and customer impact.\nStay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.\nDrive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.\nPilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).\nMaintain deep technical credibility by staying close to the product and real-world use cases — comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.\nGuide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.\nBuild and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.\nLead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.\nRepresent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions.\nDrive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.\n\n
"},{"text":"Qualifications:","content":"\n7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.\nStrong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)\nStrong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).\nDemonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.\nExperience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.\nProven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.\nExcellent communication and stakeholder management skills, translating between technical and business audiences.\nStrong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.\nExperience with CRMs, help desks, and System-of-Truth architectures is highly desirable.\n\n
"},{"text":"What Success Looks Like","content":"\nAgents are consistently deployed with high quality and clear business impact across customers.\nThe FDE team scales effectively with shared standards, reusable frameworks, and predictable execution.\nGo-to-market execution for Agents is disciplined, data-driven, and improving quarter over quarter.\nCross-functional teams operate with strong alignment around AI Agents' priorities, launches, and roadmap decisions.\nField learnings continuously inform product evolution and GTM strategy, strengthening Aircall’s leadership in applied AI.\n"}],"salaryRange":{"min":200000,"max":230000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This base range is not including an annual bonus (80/20 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.
\n
","salaryDescriptionPlain":"This base range is not including an annual bonus (80/20 split), equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n \n","text":"Director, Forward Deployed Engineering & AI GTM Lead","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Role:
\n
\nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent.
\nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments.
\n
\nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.
","descriptionBodyPlain":"About the Role:\n \nThe Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall’s AI Communication Agent. \nThis role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. \n \nOperating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.\n","hostedUrl":"https://jobs.lever.co/aircall/af40e77c-554a-436b-b6cb-bf1eca20c9d7","applyUrl":"https://jobs.lever.co/aircall/af40e77c-554a-436b-b6cb-bf1eca20c9d7/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, internet, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Seattle Office","team":"14012 - Revenue Operations","allLocations":["Seattle Office"]},"createdAt":1782767451495,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nABOUT THE ROLE\nRevenue Operations (RevOps) sits at the center of how Aircall plans, prioritizes, and executes across our go-to-market organization. As we scale toward our next stage of growth and pivot from a cloud telephony business to an AI communications platform, the way we acquire customers — and the way our field teams sell — has to evolve just as fast. We're looking for a Director, Revenue Operations to own Acquisition & AI Ops: the engine behind how we generate pipeline, convert net new sales, and operationalize AI across every field-facing seller.\nThis is a people leadership role. You'll lead Sales Ops, Partner Ops, and a new AI Ops function, owning the Qualified Pipeline (QP) and Net New Sales (NNS) processes end to end — and going further by embedding AI into the daily workflows of our SDRs, BDRs, AEs, and PAMs. You won't just report on the funnel; you'll redesign how it runs in an AI-first world. You'll partner closely with our Customer Ops leader and our Revenue Planning & Insights leader to deliver one consistent GTM operating model. If you're energized by turning AI from a buzzword into a measurable productivity advantage for hundreds of sellers, this role is for you.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
ABOUT THE ROLE
\n
Revenue Operations (RevOps) sits at the center of how Aircall plans, prioritizes, and executes across our go-to-market organization. As we scale toward our next stage of growth and pivot from a cloud telephony business to an AI communications platform, the way we acquire customers — and the way our field teams sell — has to evolve just as fast. We're looking for a Director, Revenue Operations to own Acquisition & AI Ops: the engine behind how we generate pipeline, convert net new sales, and operationalize AI across every field-facing seller.
\n
This is a people leadership role. You'll lead Sales Ops, Partner Ops, and a new AI Ops function, owning the Qualified Pipeline (QP) and Net New Sales (NNS) processes end to end — and going further by embedding AI into the daily workflows of our SDRs, BDRs, AEs, and PAMs. You won't just report on the funnel; you'll redesign how it runs in an AI-first world. You'll partner closely with our Customer Ops leader and our Revenue Planning & Insights leader to deliver one consistent GTM operating model. If you're energized by turning AI from a buzzword into a measurable productivity advantage for hundreds of sellers, this role is for you.
\n
\n\n
\nOwn Acquisition Ops end to end. Lead the Qualified Pipeline (QP) and Net New Sales (NNS) processes across the acquisition motion — from marketing and XDR (SDR/BDR) handoffs through PAM, AE, and SE — ensuring consistent stages, clean data, accurate forecasting, and predictable conversion.
\n\n
\nOperationalize AI across the field. Build and run a new AI Ops capability that embeds AI into the daily workflows of SDRs, BDRs, AEs, PAMs, etc. — from prospecting and call intelligence to next-best-action, forecasting, and pipeline hygiene. Define the playbooks, tooling, adoption, and metrics that turn AI into measurable seller productivity.
\n\n
\nLead Sales Ops and Partner Ops. Manage and develop the Sales Ops and Partner Ops teams, setting the standard for rigor, responsiveness, and business partnership across the acquisition org and our partner ecosystem.
\n\n
\nDrive one GTM operating model. Partner with the CRO, GMs, and your Customer Ops and Revenue Planning & Insights peers to deliver consistent stages, data, and forecasting across the full revenue lifecycle (Marketing <> XDR <> PAM → AE/SE → AM/CE/FDE), and to design the weekly, monthly, and quarterly operating cadences that keep the business on track.
\n\n
\nPartner across the RevOps function. Work hand in hand with Customer Ops (AM Ops, CE Ops, FDE Ops, SE Ops, Support Ops) on land-and-expand and retention motions, and with Revenue Planning & Insights (planning, analytics, PMO, commissions) on targets, capacity, territory and quota design, comp plans, and reporting — so acquisition and customer motions operate as one system.
\n\n
\nBuild the systems and single source of truth. Partner with Data and GTM Systems to ensure the tooling, data architecture, and dashboards behind acquisition and AI Ops are clean, scalable, and trusted by leadership and the field alike.
\n\n
\nShift the perception of RevOps. Move RevOps from a function that controls the business to one that demonstrably helps it grow — earning the right to lead through reliability, insight, and impact.
\n\n\n
\n\n
\n7+ years in revenue operations, sales/GTM operations, or a related function, including significant experience leading and scaling teams — ideally in a fast-paced, high-growth B2B SaaS environment.
\n\n
\nDeep expertise in the acquisition motion: pipeline generation (PG), qualified pipeline (QP), and net new sales (NNS) processes, sales forecasting, territory and quota design, and conversion optimization across SDR/BDR, AE, and partner-led motions.
\n\n
\nA track record of operationalizing AI or new tooling for field sellers — not just evaluating tools, but driving adoption, building workflows, and proving productivity impact at scale.
\n\n
\nStrong systems and data fluency; comfortable partnering with Data and Systems teams on architecture, reporting, and a trustworthy single source of truth (Salesforce and the broader GTM stack).
\n\n
\nExcellent cross-functional leadership and stakeholder management; you can align a CRO, GMs, Finance, and operations peers around one operating model and hold the line on consistency.
\n\n
\nA builder's bias: you turn ambiguity into repeatable process and structure, and you genuinely enjoy making large GTM teams run better.
\n\n
\nClear written and verbal communication; fluency in English.
\n\n
\nNice to have: experience standing up an AI Ops or sales productivity function, and familiarity with land-and-expand, NRR, and commissions/incentive design.
\n\n\n
This is not including bonus, equity, and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.
","salaryDescriptionPlain":"This is not including bonus, equity, and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Director, Revenue Operations","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
ABOUT THE ROLE
\n
Revenue Operations (RevOps) sits at the center of how Aircall plans, prioritizes, and executes across our go-to-market organization. As we scale toward our next stage of growth and pivot from a cloud telephony business to an AI communications platform, the way we acquire customers — and the way our field teams sell — has to evolve just as fast. We're looking for a Director, Revenue Operations to own Acquisition & AI Ops: the engine behind how we generate pipeline, convert net new sales, and operationalize AI across every field-facing seller.
\n
This is a people leadership role. You'll lead Sales Ops, Partner Ops, and a new AI Ops function, owning the Qualified Pipeline (QP) and Net New Sales (NNS) processes end to end — and going further by embedding AI into the daily workflows of our SDRs, BDRs, AEs, and PAMs. You won't just report on the funnel; you'll redesign how it runs in an AI-first world. You'll partner closely with our Customer Ops leader and our Revenue Planning & Insights leader to deliver one consistent GTM operating model. If you're energized by turning AI from a buzzword into a measurable productivity advantage for hundreds of sellers, this role is for you.
\n
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, internet, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Seattle Office","team":"13013 - Security","allLocations":["Seattle Office"]},"createdAt":1777594681047,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for a seasoned Engineering Manager to lead Aircall's Security Engineering organisation. This is a high-impact leadership role spanning four pillars: Product Security, Infrastructure Security, Detection & Response, and Governance, Risk & Compliance (GRC). You will grow an established team of security engineers, set the technical direction, and partner closely with Engineering, Product, Legal, IT and Finance to embed security deeply across the company. You’ll scale the team through high impact AI engineering across all 4 pillars.\nYou will be both a skilled people manager and a credible technical leader — someone who can roll up their sleeves when needed but who ultimately scales their impact through their team. You bring empathy, clear communication, and a bias for pragmatic security outcomes over security theatre.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
We are looking for a seasoned Engineering Manager to lead Aircall's Security Engineering organisation. This is a high-impact leadership role spanning four pillars: Product Security, Infrastructure Security, Detection & Response, and Governance, Risk & Compliance (GRC). You will grow an established team of security engineers, set the technical direction, and partner closely with Engineering, Product, Legal, IT and Finance to embed security deeply across the company. You’ll scale the team through high impact AI engineering across all 4 pillars.
\n
You will be both a skilled people manager and a credible technical leader — someone who can roll up their sleeves when needed but who ultimately scales their impact through their team. You bring empathy, clear communication, and a bias for pragmatic security outcomes over security theatre.
\n
Product Security
\n\nOwn the Secure Software Development Lifecycle (SSDLC) from threat modelling through to production deployment.
Secure Agentic development practices by automating threat modeling, code reviews, internal pentesting and vulnerability remediation by building in-house security AI agents.\nPartner with engineering to embed security reviews, static analysis (SAST), dependency scanning (SCA), and secrets detection into CI/CD pipelines.\nLead the Aircall Bug Bounty and Vulnerability Disclosure Program (VDP), triaging and remediating reports with engineering teams.\nDrive regular penetration testing cycles for web, mobile, and API surfaces; oversee remediation tracking.\nChampion a developer-centric security culture through security champions, training, and tooling that makes the secure path the easy path.\n\nInfrastructure Security
\n\nDefine and maintain the security architecture of Aircall's cloud infrastructure (AWS), with a strong emphasis on zero-trust, least privilege, and defence in depth.\nOwn, maintain and expand security observability through CSPM, CNAPP and CWPP tools like Wiz.\nEnable agentic auto-remediations for security vulnerabilities.\nOwn network segmentation, secrets management, certificate lifecycle, identity & access management (IAM), and workload isolation, and secure hosting of internal AI applications\nLead infrastructure hardening programs: CIS benchmarks, container security, Kubernetes policy enforcement (OPA), and immutable infrastructure practices.\nManage the security posture of third-party SaaS tools and vendor risk assessments.\nCollaborate with Infrastructure engineering and Product Engineering on shared security responsibilities and runbooks.\n\nDetection & Response
\n\nBuild and mature Aircall's threat detection capability — SIEM tuning, alert triage playbooks, and investigation workflows.
Own incident response: develop and test the IR plan, lead tabletop exercises, and act as incident commander for significant security events.\nDrive threat intelligence and threat hunting programs to stay ahead of adversaries targeting the cloud communications sector.\nEstablish and track key security metrics: MTTD, MTTR, alert-to-incident conversion rates, and coverage gaps.\nEnsure 24×7 detection coverage through tooling, automation, and on-call rotations, balancing reliability and engineer wellbeing.\n\nGovernance, Risk & Compliance (GRC / Information Security)
\n\nOwn and continuously improve Aircall's information security management program, aligned to SOC 2 Type II, and applicable data-protection regulations (GDPR, CCPA).\nLead audit preparation and evidence collection for external certifications and customer security questionnaires.\nMaintain the corporate risk register for information security, presenting findings and remediation plans to senior leadership and the board as required.\nDefine and enforce security policies, standards, and exception processes across the organisation.\nAct as the primary security liaison for enterprise customers, prospects, and partners conducting security due diligence.\n\nPeople Leadership
\n\nLead, mentor, and grow a multi-disciplinary security team of 6–10 engineers across the four pillars.\nRun structured 1:1s, career-development conversations, and quarterly goal-setting aligned to company OKRs.\nHire and onboard exceptional security talent; contribute to employer-branding initiatives in the security community.\nCreate an environment where engineers feel psychologically safe to raise concerns, experiment, and learn from failures.\nBalance hands-on technical involvement with delegation — staying close enough to the work to be credible, but trusting the team to execute.\nPartner cross-functionally with Engineering leadership, Legal, People Ops, and Finance to align security initiatives with business priorities.\n"},{"text":"What We're Looking For","content":"\n7+ years of professional experience in security engineering.\n3+ years in an engineering management or technical lead role with direct reports.\nProven track record of building and scaling security teams in a cloud-native, SaaS environment.\nDeep technical fluency across at least two of the four pillars (Product Security, Infrastructure Security, D&R, GRC).\nHands-on experience with major cloud platforms (AWS strongly preferred, GCP or Azure a plus) and infrastructure-as-code (Terraform, CDK, or equivalent).\nExperience owning or contributing to SOC 2 Type II, ISO 27001, or equivalent compliance programmes.\nDemonstrated ability to communicate security risk clearly to non-technical executives and board members.\nExperience running security incident response — from detection through containment, eradication, and post-mortem.\n"},{"text":"Preferred / Nice to Have","content":"\nBackground in a high-growth B2B SaaS or cloud-communications company.\nFamiliarity with VoIP, real-time communications, or telephony security considerations.\nExperience embedding Agentic AI practices into security engineering workflows and securing internal AI tooling and implementation.\nRelevant certifications: CISSP, CISM, AWS Security Specialty, GIAC (GWAPT, GCIA, GCIH), or equivalent.\nExperience running a Bug Bounty programme (HackerOne, Bugcrowd, or similar).\nContributions to the open-source security community, conference speaking, or published research.\nFamiliarity with DORA metrics and the relationship between deployment frequency and security posture.\n"}],"salaryRange":{"min":200000,"max":260000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.
","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Engineering Manager - Security Engineering","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
We are looking for a seasoned Engineering Manager to lead Aircall's Security Engineering organisation. This is a high-impact leadership role spanning four pillars: Product Security, Infrastructure Security, Detection & Response, and Governance, Risk & Compliance (GRC). You will grow an established team of security engineers, set the technical direction, and partner closely with Engineering, Product, Legal, IT and Finance to embed security deeply across the company. You’ll scale the team through high impact AI engineering across all 4 pillars.
\n
You will be both a skilled people manager and a credible technical leader — someone who can roll up their sleeves when needed but who ultimately scales their impact through their team. You bring empathy, clear communication, and a bias for pragmatic security outcomes over security theatre.
\n
Why This Role is Unique
\n
\nThis is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.
\n
\nIf you’re motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"New York Office","team":"12010 - Solution Engineering","allLocations":["New York Office"]},"createdAt":1764175714516,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \nAbout the Role\n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Team
\n
\nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.
\n
\nAbout the Role
\n
\nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.
\n
\nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership
","id":"4965256f-b814-46a5-b6f6-e83bec714120","lists":[{"text":"What you'll do:","content":"\nLead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.\nDesign, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.\nCollaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.\nConfigure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.\nManage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.\nCreate scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.\nChampion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team.\nRun global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.\nCollaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.\nOwn regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.\nAct as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.\nCollaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.\nDrive internal and external product education, including enablement for System Integrators (SIs) and channel partners.\nMaintain deep awareness of AI and CX industry trends, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.\n"},{"text":"What you'll bring:","content":"\n2–8 years or more in technical consulting, solutions engineering, or integration-focused project management.\nStrong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.\nHands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).\nPractical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.\nProven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes.\nExcellent communication and stakeholder management skills, translating between technical and business audiences.\nA growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.\n\n
\n\nNice-to-haves:\nExperience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).\nFamiliarity with BI and analytics tools (Looker, BigQuery, Snowflake).\nExposure to scripting (JavaScript/Python) for light customization and debugging.\n"},{"text":"What Success Looks Like: ","content":"\nConsistent delivery of high-quality, scalable AI Agent deployments with clear business outcomes.\nShortened time-to-first-value and increased automation adoption across SMB customers.\nReusable frameworks, models, and templates actively used by peers and partners.\nStrong collaboration with Engineering and Product to enhance platform capabilities.\nDemonstrated leadership in team enablement and upskilling, with measurable impact on technical excellence.\nSustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions\n"}],"salaryRange":{"min":90000,"max":136000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This base range is not including a quarterly bonus (20 percent) and other benefits.
The maximum OTE for this role is 170K, including a 34K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.
","salaryDescriptionPlain":"This base range is not including a quarterly bonus (20 percent) and other benefits. \nThe maximum OTE for this role is 170K, including a 34K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.\n","text":"Forward Deployed Engineer - AI Solutions Engineering","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Team
\n
\nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.
\n
\nAbout the Role
\n
\nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.
\n
\nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership
","descriptionBodyPlain":"About the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \nAbout the Role\n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","hostedUrl":"https://jobs.lever.co/aircall/4965256f-b814-46a5-b6f6-e83bec714120","applyUrl":"https://jobs.lever.co/aircall/4965256f-b814-46a5-b6f6-e83bec714120/apply"},{"additionalPlain":"Why This Role is Unique\n \nThis is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.\n \nIf you’re motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.\n\n\nWhy join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why This Role is Unique
\n
\nThis is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.
\n
\nIf you’re motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, internet, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Seattle Office","team":"12010 - Solution Engineering","allLocations":["Seattle Office"]},"createdAt":1771946289059,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \nAbout the Role\n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Team
\n
\nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.
\n
\nAbout the Role
\n
\nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.
\n
\nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership
","id":"70f40231-0f65-4620-89d6-bbd49fc6fb45","lists":[{"text":"What you'll do:","content":"\nLead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.\nDesign, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.\nCollaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.\nConfigure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.\nManage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.\nCreate scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.\nChampion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team.\nRun global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.\nCollaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.\nOwn regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.\nAct as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.\nCollaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.\nDrive internal and external product education, including enablement for System Integrators (SIs) and channel partners.\nMaintain deep awareness of AI and CX industry trends, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.\n"},{"text":"What you'll bring:","content":"\n2–8 years or more in technical consulting, solutions engineering, or integration-focused project management.\nStrong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.\nHands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).\nPractical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.\nProven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes.\nExcellent communication and stakeholder management skills, translating between technical and business audiences.\nA growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.\n\n
\n\nNice-to-haves:\nExperience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).\nFamiliarity with BI and analytics tools (Looker, BigQuery, Snowflake).\nExposure to scripting (JavaScript/Python) for light customization and debugging.\n"},{"text":"What Success Looks Like: ","content":"\nConsistent delivery of high-quality, scalable AI Agent deployments with clear business outcomes.\nShortened time-to-first-value and increased automation adoption across SMB customers.\nReusable frameworks, models, and templates actively used by peers and partners.\nStrong collaboration with Engineering and Product to enhance platform capabilities.\nDemonstrated leadership in team enablement and upskilling, with measurable impact on technical excellence.\nSustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions\n"}],"salaryRange":{"min":90000,"currency":"USD","interval":"per-year-salary","max":136000},"salaryDescription":"This base range is not including a quarterly bonus (20 percent) and other benefits. The maximum OTE for this role is 170K, including a 34K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.
","salaryDescriptionPlain":"This base range is not including a quarterly bonus (20 percent) and other benefits. The maximum OTE for this role is 170K, including a 34K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.\n","text":"Forward Deployed Engineer - AI Solutions Engineering","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Team
\n
\nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.
\n
\nAbout the Role
\n
\nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.
\n
\nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership
","descriptionBodyPlain":"About the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \nAbout the Role\n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","hostedUrl":"https://jobs.lever.co/aircall/70f40231-0f65-4620-89d6-bbd49fc6fb45","applyUrl":"https://jobs.lever.co/aircall/70f40231-0f65-4620-89d6-bbd49fc6fb45/apply"},{"additionalPlain":"Why This Role is Unique\n \nThis is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.\n \nIf you’re motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.\n\n\nWhy join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why This Role is Unique
\n
\nThis is a role for builders, connectors, and enablers. You’ll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall’s internal capability to deploy AI faster and smarter.
\n
\nIf you’re motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"San Francisco Office","team":"12010 - Solution Engineering","allLocations":["San Francisco Office"]},"createdAt":1764624711894,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \nAbout the Role\n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Team
\n
\nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.
\n
\nAbout the Role
\n
\nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.
\n
\nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership
","id":"ced85f57-e8da-4788-b839-a7fcba9ec7f1","lists":[{"text":"What you'll do:","content":"\nLead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture.\nDesign, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.\nCollaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.\nConfigure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics.\nManage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.\nCreate scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.\nChampion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team.\nRun global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.\nCollaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking.\nOwn regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.\nAct as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.\nCollaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.\nDrive internal and external product education, including enablement for System Integrators (SIs) and channel partners.\nMaintain deep awareness of AI and CX industry trends, ensuring Aircall’s positioning remains competitive and insights continuously feed back into product and GTM strategies.\n"},{"text":"What you'll bring:","content":"\n5–8 years in technical consulting, solutions engineering, or integration-focused project management.\nStrong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.\nHands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).\nPractical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.\nProven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes.\nExcellent communication and stakeholder management skills, translating between technical and business audiences.\nA growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.\n\n
\n\nNice-to-haves:\nExperience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).\nFamiliarity with BI and analytics tools (Looker, BigQuery, Snowflake).\nExposure to scripting (JavaScript/Python) for light customization and debugging.\n"},{"text":"What Success Looks Like: ","content":"\nConsistent delivery of high-quality, scalable AI Agent deployments with clear business outcomes.\nShortened time-to-first-value and increased automation adoption across SMB customers.\nReusable frameworks, models, and templates actively used by peers and partners.\nStrong collaboration with Engineering and Product to enhance platform capabilities.\nDemonstrated leadership in team enablement and upskilling, with measurable impact on technical excellence.\nSustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions\n"}],"salaryRange":{"min":90000,"max":136000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"\n
This base range is not including a quarterly bonus (20 percent) and other benefits. The maximum OTE for this role is 170K, including a 34K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.
\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Team
\n
\nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.
\n
\nAbout the Role
\n
\nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.
\n
\nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership
","descriptionBodyPlain":"About the Team\n \nAircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don’t need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.\n \nAbout the Role\n \nAs a Forward-Deployed Engineer, you’ll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You’ll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you’ll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall’s platform and accelerate adoption.\n \nPlease note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership \n","hostedUrl":"https://jobs.lever.co/aircall/ced85f57-e8da-4788-b839-a7fcba9ec7f1","applyUrl":"https://jobs.lever.co/aircall/ced85f57-e8da-4788-b839-a7fcba9ec7f1/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"10001 - Communications Platform","allLocations":["Madrid Office"]},"createdAt":1779782081067,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nThis is a hybrid role requiring 2 days per week in our offices located in either Madrid.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
This is a hybrid role requiring 2 days per week in our offices located in either Madrid.
","id":"3ba5369f-e386-4b60-8e69-f22d4f96c5cc","lists":[{"text":"Your mission","content":"\nEnhance the customer’s experience by implementing new features and improve the existing ones\nWork closely with other teams including other engineering teams, product, design and QA to deliver a high-quality product\nWrite clean scalable code and test and deploy actions and systems.\nParticipate in code reviews and provide feedback\nTroubleshoot issues with code and provide solutions\nBuild tooling for a more robust and faster development process\nDevelop and maintain unit tests to ensure the quality of the application\nBe proactive and involved in decisions about our technical stack, process but also product and UX\nWrite technical documentation and participate in knowledge sharing activities\nKeep up-to-date with the latest development trends and suggest improvements to the team\n\n
\nYou should have proven experience with:
\n\nReact\nTypescript\nNode.js\nAWS (Lambda, Appsync, DynamoDB, Aurora, etc)\n\nIt would be great if you also have:
\n\nExperience with any of Twilio/Bandwidth/Legos/Ruby\nAPI development using any of Rest/GraphQL\n"},{"text":"About You:","content":"\nMinimum 6 years experience in backend development\nProficiency in React, Typescript and experience with Node.js.\nYou have extensive experience with observability using tools like Datadog/Cloudwatch/Prometheus/New relic etc\nYou have experience with OLTP databases like Postgres/Mysql etc\nSecurity and quality is at the forefront of your mind in everything that you do\nGood knowledge about architecture patterns\nShipping and maintaining code in production\nFamiliar with CI/CD process and tools\nAble to communicate in English\nGood communication, problem-solving and collaboration skills\nGive/receive feedback and be able to bounce back\nCurious, optimistic and open-minded\nBe comfortable with a remote organisation and happy to gather from time to time\n\n
\nWho you'll work with
\n\n⬛️⬛️⬛️⬛️⬛️ Messaging Engineering Team\n⬛️⬛️⬛️🔲🔲 Other Engineering Teams\n⬛️⬛️🔲🔲🔲 Product/Design\n⬛️⬛️🔲🔲🔲 QA\n⬛️🔲🔲🔲🔲 Management
\n"}],"text":"Front End / Fullstack Engineer - Messaging Team","country":"ES","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"This is a hybrid role requiring 2 days per week in our offices located in either Madrid.
","descriptionBodyPlain":"This is a hybrid role requiring 2 days per week in our offices located in either Madrid.\n","hostedUrl":"https://jobs.lever.co/aircall/3ba5369f-e386-4b60-8e69-f22d4f96c5cc","applyUrl":"https://jobs.lever.co/aircall/3ba5369f-e386-4b60-8e69-f22d4f96c5cc/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n \n \n","additional":"\n
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\n
\n
Why join us?
\n
\n
🚀 Key moment to join Aircall in terms of growth and opportunities
\n
💆♀️ Our people matter, work-life balance is important at Aircall
\n
📚 Fast-learning environment, entrepreneurial and strong team spirit
\n
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n
💶 Competitive salary package & benefits
\n
\n
DE&I Statement:
\n
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\n
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\n
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
\n
\n
\n
\n
\n
\n
\n
\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\n
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\n
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\n
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\n
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
\n
We are building a new team from the ground up to work on an ambitious new product in a fast-moving, competitive market. This product will leverage Aircall's core strengths in voice and AI to transform how sales teams operate, helping them work faster, smarter, and more effectively at scale. As one of the first engineers on this team, you'll have significant ownership and influence over the technical direction and product development. We're looking for engineers who are excited to build 0-to-1, thrive in ambiguity, and want to grow with the team, whether that means deepening technical expertise or eventually stepping into technical leadership and management roles as we scale.
\n
\n
-Collaborate closely with product managers, designers, and other stakeholders to translate requirements into technical solutions
-Have key responsibilities within the design, architecture, and end-to-end delivery of features across the full stack
-Build and maintain frontend interfaces with React and backend services with Node.js and TypeScript
-Write clean scalable code and test and deploy applications and systems
-Revise, update, refactor, and debug code
-Participate in code reviews to ensure code quality and share knowledge.
-Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients
-Involvement in product and platform performance optimization and live site monitoring
-Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability
-Security is at the forefront of your mind in everything that you do
\n
-At least 3 years of professional experience in full-stack development
-Experience with AWS services and cloud-based architectures
-Deep understanding of software development practices, scalable system architecture, security best practices and cloud-based platforms
-Exceptional analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues
-Excellent communication and collaboration skills; you thrive working closely with product managers, designers, and cross-functional teams
-Comfortable working in a fast-paced, dynamic environment with evolving priorities
\n-Fluency in English is required; Spanish is a plus.\n
\n
\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\n
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\n
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\n
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\n
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"G&A","location":"London Office","team":"14023 - HR Ops","allLocations":["London Office"]},"createdAt":1781275395689,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
To support our ongoing international expansion, we are creating a brand-new role in our London office: Global HR Ops & Payroll Manager. This is a unique opportunity to streamline our global processes and lead our HR operational excellence.
","id":"5a255de9-f480-4747-b480-63df23abd58c","lists":[{"text":"Key Responsibilities:","content":"\n
\n- Team & Workflow Management: Manage a team of Global HR Specialists, establishing operational workflows, setting standard operating procedures (SOPs), and defining KPIs to ensure the team executes regional payrolls with flawless accuracy.
\n- Process Optimization & Scaling: Continuously audit existing payroll workflows to eliminate manual bottlenecks. Standardize and automate processes across all global entities to create a highly repeatable and scalable payroll infrastructure.
\n- Global Scale & Execution: Oversee the monthly end-to-end payroll operations executed by your team for Aircall’s international entities (including France, US, Spain, Germany, Australia, and remote via EOR). Oversee the employee lifecycle from onboarding to exits.
\n- Compliance Governance: Serve as the authority on global payroll tax laws, local statutory benefits, and strict compliance frameworks. Embed compliance checkpoints directly into the team’s daily and monthly workflows.
\n- Modern Tech Stack Management: Maintain and optimize our automated HRIS-to-Payroll tech pipeline. Ensure flawless integrations between tools like BambooHR, and NetSuite, minimizing manual data entry and human error.
\n- Vendor & EOR Governance: Audit and manage performance SLAs for our global payroll providers and Employer of Record (EOR) partners (e.g.,Papaya, Remote.com) to support rapid market expansion without friction.
\n- Audit & Internal Controls: Protect the company’s financial integrity by contributing to statutory audits, year-end filings, and ensuring strict internal financial controls and data privacy (GDPR) compliance.
\n\n
\n- Experience: 7+ years in global payroll management, with a proven track record of managing a payroll team. Must have experience within a fast-scaling tech startup, SaaS company, or a global workspace.
\n- Lifecycle & Legal Literacy: Strong conceptual understanding of the global employee lifecycle, including international employment laws, visa/mobility restrictions, and localized benefits management.
\n- Process Architecture: Strong expertise in business process mapping, creating payroll SOPs, and implementing internal controls/checklists to ensure zero-error execution.
\n- Cross-Border Expertise: Hands-on experience navigating international payroll landscapes, specifically addressing the differences between US tech payroll and Western European (e.g., French/Spanish) labor laws and compliance.
\n- SaaS Equity Knowledge: Strong understanding of global equity-based compensation taxation (e.g., French BSPCE, US RSUs/NSOs).
\n- Tech-Savvy Skillset: High level of comfort with modern SaaS tools and AI tools. Experience with BambooHR, NetSuite, and global payroll platforms is highly preferred. Excel/data analytics skills.
\n- Leadership style: Results-oriented leader who excels at operational excellence, task delegation, and managing team performance through data, processes, and accountability.
\n
"}],"salaryRange":{"min":70000,"max":80000,"currency":"GBP","interval":"per-year-salary"},"text":"Global HR Ops & Payroll Manager","country":"GB","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"To support our ongoing international expansion, we are creating a brand-new role in our London office: Global HR Ops & Payroll Manager. This is a unique opportunity to streamline our global processes and lead our HR operational excellence.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/5a255de9-f480-4747-b480-63df23abd58c","applyUrl":"https://jobs.lever.co/aircall/5a255de9-f480-4747-b480-63df23abd58c/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
","categories":{"commitment":"Internship","department":"Sales & Partnerships","location":"Paris Office","team":"12012 - GTM Enablement","allLocations":["Paris Office"]},"createdAt":1771252897512,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nThis is an enablement role first — and an AI role because of it.\n\nYou'll be joining Aircall's GTM Enablement team at a moment when the function is being rebuilt for an AI-native world. Day to day, you'll be doing what great enablement practitioners do: producing content that changes field behaviour, expanding and managing the Aircall Learning Lab, owning the Highspot-to-Confluence content ecosystem, and making sure our GTM teams have sharp, current product knowledge at their fingertips.\n\nThe AI piece is real — and genuinely unusual — but it serves the enablement mission. We're piloting a structured AI Operating Model to make the function faster, more consistent, and more scalable. Your job is to help prove it works by doing excellent enablement work with it.\n \nThis internship is based in our Aircall Paris office. Duration will be 6 months.\n \n~60% Enablement Delivery\nContent creation, Highspot & Confluence management, Aircall Learning Lab, customer adoption programmes, and GTM product knowledge management. This is the foundation\n \n~40% AI OS Pilot\nOperate and extend a production AI Operating Model built on Claude Code — because it makes the enablement work better, faster, and more consistent.\n \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
This is an enablement role first — and an AI role because of it.
\n
\n
You'll be joining Aircall's GTM Enablement team at a moment when the function is being rebuilt for an AI-native world. Day to day, you'll be doing what great enablement practitioners do: producing content that changes field behaviour, expanding and managing the Aircall Learning Lab, owning the Highspot-to-Confluence content ecosystem, and making sure our GTM teams have sharp, current product knowledge at their fingertips.
\n
\n
The AI piece is real — and genuinely unusual — but it serves the enablement mission. We're piloting a structured AI Operating Model to make the function faster, more consistent, and more scalable. Your job is to help prove it works by doing excellent enablement work with it.
\n
\nThis internship is based in our Aircall Paris office. Duration will be 6 months.
\n
\n\n
~60% Enablement Delivery
\n
Content creation, Highspot & Confluence management, Aircall Learning Lab, customer adoption programmes, and GTM product knowledge management. This is the foundation
\n
\n
~40% AI OS Pilot
\n
Operate and extend a production AI Operating Model built on Claude Code — because it makes the enablement work better, faster, and more consistent.
\n
\n
Content Design & Creation
\nThis is where you'll spend most of your time. You'll produce assets that AEs, AMs, SEs/CEs, SDRs, Customers, and Partners actually open and use — not documentation that collects dust in a folder.
\n
\n\n- \n
Design and produce enablement content across formats: playbooks, one-pagers, quick-reference guides, training decks, demo scripts, and certification materials
\n \n- \n
Write for diverse GTM audiences adapting tone, depth, and format to each persona
\n \n- \n
Develop visual assets and content layouts that follow Aircall brand guidelines and information design principles
\n \n- \n
Create micro-learning content: short-form guides, checklists, and job aids that reps can use in the flow of work
\n \n\n
\nHighspot & Confluence Content Management
\nAircall's content ecosystem is mid-migration from Highspot to Confluence. You'll own meaningful parts of that transition — not just moving files, but improving them and giving the field a better experience on the other side.
\n
\n\n- \n
Audit existing Highspot content: assess quality, accuracy, and usage data to decide what gets migrated, updated, archived, or retired
\n \n- \n
Restructure and improve content as it moves into Confluence — tighter copy, cleaner information hierarchy, better discoverability
\n \n- \n
Build and maintain Confluence spaces and pages that GTM teams actually navigate (not a graveyard of outdated docs)
\n \n- \n
Track content performance post-migration and flag gaps or stale material proactively
\n \n- \n
Establish and maintain tagging and taxonomy conventions that make search and surfacing reliable
\n \n\n
\nAircall Learning Lab — Expansion & Adoption
\nThe Aircall Learning Lab is the Customer and Partner Academy — the place where customers get onboarded, upskilled, and certified on Aircall products. You'll help grow it and drive engagement with it.
\n
\n\n- \n
Design and build new learning paths and course content for customers and partners, focused on Aircall core product, AI features, and integrations
\n \n- \n
Develop certification programmes that give customers and partners a meaningful credential and an incentive to engage
\n \n- \n
Create session outlines, facilitator guides, and resource packs for live and async learning formats
\n \n- \n
Track learner engagement, completion rates, and certification uptake — and use that data to improve content and structure
\n \n- \n
Collaborate with CS and Partner teams to understand where customers get stuck and build content that addresses those gaps
\n \n- \n
Support scaled engagement campaigns that drive customers into learning paths at key moments in the lifecycle (onboarding, feature launch, QBR prep)
\n \n\n
\nDriving Customer Adoption Through Scaled Engagement
\nEnablement doesn't stop at the internal field team. You'll help design the content and programmes that get customers using Aircall more deeply — especially around AI features and new releases.
\n
\n\n- \n
Produce customer-facing enablement content tied to product releases: feature guides, use-case walkthroughs, adoption playbooks
\n \n- \n
Work with CS and PMM to turn launch communications into structured learning moments — not just release notes
\n \n- \n
Help design and populate customer-facing resources that CS teams can use to drive adoption conversations at scale
\n \n- \n
Support road show and customer event preparation with content that lands the product story clearly and concisely
\n \n\n
\nGTM Product Knowledge Management
\nA GTM org is only as effective as its product knowledge is current. You'll be a key part of keeping the internal knowledge base accurate, accessible, and actually used.
\n
\n\n- \n
Maintain and improve the GTM Knowledge Base structure, navigation, and search experience in Confluence
\n \n- \n
Partner with Product and PMM to translate new releases into crisp, field-ready content — FAQs, battlecards, one-pagers, talk tracks
\n \n- \n
Own a content lifecycle process: identify stale content, flag gaps, coordinate updates with SMEs, and publish on time
\n \n- \n
Support the GTM KB redesign initiative, contributing to information architecture and design system implementation
\n \n- \n
Serve as the connective tissue between Product launches and field readiness — so no AE is caught off guard by a feature they've never heard of
\n \n\n\n
"},{"text":"AI Operating Model Pilot (~40%)","content":"\n
\n
\n
\n\n\n| \n This is the part that makes the role unique — but being a unicorn only makes sense on top of excellent enablement fundamentals. \n | \n
\n\n| \n You'll be embedded in a live experiment: a production AI OS built on Claude Code that gives the enablement function persistent operational memory, deterministic workflows, and a tool ecosystem (Slack, Gmail, Google Calendar, Google Docs, Jira). The experiment only matters if the enablement output improves. That's the test. \n | \n
\n\n
\n
\n
\n
Months 1–2: Learn the System
\n
\n- \n
Get onboarded onto the existing AI OS instance and shadow core workflows (/scope, /think, /roadmap, /eow)
\n \n- \n
Document what works, what's confusing, and what breaks — from a genuinely fresh perspective
\n \n- \n
Start using Claude Code to accelerate your own enablement tasks: content drafting, KB audits, learning path outlines
\n \n\n
\nMonths 2–4: Operate and Extend
\n\n- \n
Build your own skills for recurring enablement tasks (e.g. \"generate a one-pager from a product brief,\" \"audit a KB article against the style guide,\" \"draft a learning path outline from CS call notes\")
\n \n- \n
Write context documents that feed the system's operational memory
\n \n- \n
Test skill portability — can a workflow you build be used by a teammate with minimal modification?
\n \n- \n
Begin documenting what a team-wide AI OS looks like vs. a single-operator one
\n \n\n
\nMonths 4–6: Design for Scale
\n\n- \n
Tackle the hard multi-user problems: skill governance, shared vs. personal context, onboarding playbooks, permission models
\n \n- \n
Define the measurement framework: how do you prove this produces better enablement outcomes, not just faster ones?
\n \n- \n
Produce the primary deliverable: GTM Enablement AI OS Team Deployment Guide, tested with at least one other team member
\n \n- \n
Draft the cross-departmental scaling proposal if successful (what changes going from 6 people to 60?)
\n \n\n
\n
Required
\n
\n- \n
Strong writing and content design instincts. You take complex information and make it clear, scannable, and useful for a busy field audience. Documentation, tutorials, course content, structured blogs — all counts.
\n \n- \n
Currently pursuing a degree in Computer Science, Data Science, Information Systems, Web Development, Digital Communications, or a related field blending technical and communication skills.
\n \n- \n
Comfortable in a terminal. You don't need to be a senior dev, but you shouldn't be afraid of the command line.
\n \n- \n
Basic familiarity with git and version control. Branching, committing, PRs — you'll work with markdown files in repos.
\n \n- \n
Strong written English. The team operates in English; French is a plus for Paris office life.
\n \n- \n
Genuine curiosity about AI as a productivity tool, not just a novelty — you should have opinions about how LLMs should and shouldn't be used.
\n \n- \n
Structured thinking. You can break an ambiguous problem into steps and document your reasoning.
\n \n\n
\n\n
Strongly Preferred
\n
\n- \n
Experience creating instructional or educational content — training materials, e-learning modules, how-to guides, technical documentation
\n \n- \n
Eye for information design — you notice when a document is hard to scan, when a slide buries the point, when a help article doesn't answer the question
\n \n- \n
Familiarity with Highspot, Confluence, Notion, or similar content management or knowledge management platforms
\n \n- \n
Experience with markdown as a working format for real documentation and knowledge management (not just README files)
\n \n- \n
Exposure to AI tools (Claude, ChatGPT, Copilot) used seriously for work, not just trivia
\n \n- \n
Basic understanding of APIs and integrations — \"Claude talks to Slack via an API\" should make intuitive sense
\n \n- \n
Interest in enablement, education design, or knowledge management — the AI OS is a means; better GTM outcomes are the end
\n \n- \n
Any experience with SaaS, B2B, or tech companies, even as a user or in a previous internship
\n \n\n\n
Would be a plus
\n
\n- \n
Familiarity with LMS platforms or learning experience design (xAPI, SCORM, or equivalent)
\n \n- \n
Google Apps Script, Confluence administration, or Jira configuration experience
\n \n- \n
YAML familiarity and prompt engineering concepts
\n \n- \n
Data analysis skills (Python, SQL, or advanced spreadsheet work) — for measuring content performance or AI OS impact
\n \n- \n
Video editing or multimedia content creation experience
\n \n\n
\n
By Month 3
\n
✓ 2+ enablement assets shipped and actively used by the field
\n
✓ Highspot content audit complete — migration plan in motion
\n
✓ At least one new Learning Lab module live and tracking engagement
\n
✓ Go-to person for at least one content domain
\n
✓ Independently using the AI OS for your enablement work
\n
✓ 3+ original skills built and usable by teammates
\n
✓Highspot-to-Confluence migration complete — content restructured, not just moved
\n
\n
By Month 6
\n
✓ Learning Lab expanded with
\n
measurable uptick in customer engagement and certifications
\n
✓ GTM KB is current, well-structured, and actively used by field teams
\n
✓ Customer adoption content in place for at least 2 major product areas
\n
✓ AI OS Team Deployment Guide exists and has been tested
\n
✓ Before/after impact documented on 2+ enablement workflows
\n
\n
\n- \n
Enablement craft. How to design content and programmes that actually change field and customer behaviour — not just materials that tick a box.
\n \n- \n
Content ecosystem management. How to run a Highspot-to-Confluence migration without losing institutional knowledge or momentum.
\n \n- \n
Learning programme design. How to build, launch, and iterate on a Customer and Partner Academy that drives measurable product adoption.
\n \n- \n
Knowledge management at scale. Information architecture, content lifecycle, multi-audience content strategy.
\n \n- \n
AI agent system design. How to deploy and govern AI workflows for real business use cases — knowledge that barely exists in the market right now.
\n \n\nCross-functional collaboration. Working across Sales, CS, Product, PMM, and Engineering teams
Most companies are giving employees ChatGPT access and calling it \"AI transformation.\" That's not transformation — that's a search engine with better prose.
\n
\nThe thesis behind this role is that AI becomes dramatically more useful when you give it structured operational memory, deterministic workflows, a tool ecosystem, and the ability to improve its own processes over time. One person has proven this works at Aircall. The question is whether it scales — and whether it produces better enablement outcomes, not just faster ones. That's what you're here to answer.
"}],"text":"GTM Enablement Intern","country":"FR","workplaceType":"onsite","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
This is an enablement role first — and an AI role because of it.
\n
\n
You'll be joining Aircall's GTM Enablement team at a moment when the function is being rebuilt for an AI-native world. Day to day, you'll be doing what great enablement practitioners do: producing content that changes field behaviour, expanding and managing the Aircall Learning Lab, owning the Highspot-to-Confluence content ecosystem, and making sure our GTM teams have sharp, current product knowledge at their fingertips.
\n
\n
The AI piece is real — and genuinely unusual — but it serves the enablement mission. We're piloting a structured AI Operating Model to make the function faster, more consistent, and more scalable. Your job is to help prove it works by doing excellent enablement work with it.
\n
\nThis internship is based in our Aircall Paris office. Duration will be 6 months.
\n
\n\n
~60% Enablement Delivery
\n
Content creation, Highspot & Confluence management, Aircall Learning Lab, customer adoption programmes, and GTM product knowledge management. This is the foundation
\n
\n
~40% AI OS Pilot
\n
Operate and extend a production AI Operating Model built on Claude Code — because it makes the enablement work better, faster, and more consistent.
\n
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"London Office","team":"12006 - Sales Overhead","allLocations":["London Office"]},"createdAt":1766171026009,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for a Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall’s most strategic countries.\n \nThis is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high-growth context, at a turning point in Aircall’s trajectory.\n \nWe are searching for a hands-on, execution-driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results — while keeping things human, fun, and fast.\n \n \nKey Responsibilities\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are looking for a Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall’s most strategic countries.
\n
\nThis is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high-growth context, at a turning point in Aircall’s trajectory.
\n
\nWe are searching for a hands-on, execution-driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results — while keeping things human, fun, and fast.
\n
\n
\nKey Responsibilities
","id":"1ef02302-bc1b-487b-9006-a8a4a456f570","lists":[{"text":"Own and drive end-to-end GTM performance","content":"\nFull ownership of the regional GTM strategy and execution, from pipeline generation to renewals and expansion\nAccountability for pipeline creation, bookings, ARR growth, retention, and expansion\nEnsuring tight alignment with Marketing, Partnerships, Product at a regional/ global level\n"},{"text":"Execute ambitious growth targets","content":"\nTranslate company-level growth objectives into clear local plans and execution priorities\nDrive consistent over performance through strong operating cadence, forecasting, and performance management\n"},{"text":"Lead AI-driven growth","content":"\nMake Aircall’s AI Product Suite a central pillar of the local GTM motion\nEnsure teams are equipped to sell business outcomes and AI-driven value, not just features\nIdentify and unlock new expansion levers through AI (upsell, cross-sell, new segments)\n"},{"text":"Collaborate cross-functionally","content":"\nPartner closely with Product to influence roadmap priorities and bring customer insights to AI innovation\nWork hand-in-hand with Marketing to drive demand generation, positioning, and regional GTM campaigns\nDevelop and scale Partnerships as a strategic growth lever, including tech, channel, and ecosystem partners\n"},{"text":"Build and inspire high-performing teams","content":"\nLead, coach, and develop GTM teams across the region\nFoster a culture of excellence, ownership, and accountability\nAttract and retain top talent in a highly competitive environment\n"}],"text":"Managing Director North / UKI","country":"GB","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are looking for a Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall’s most strategic countries.
\n
\nThis is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high-growth context, at a turning point in Aircall’s trajectory.
\n
\nWe are searching for a hands-on, execution-driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results — while keeping things human, fun, and fast.
\n
\n
\nKey Responsibilities
","descriptionBodyPlain":"We are looking for a Managing Director to own and drive end-to-end Go-To-Market (GTM) performance for one of Aircall’s most strategic countries.\n \nThis is an end-to-end GTM leadership role with accountability across pipeline generation, sales, and account management, in a high-growth context, at a turning point in Aircall’s trajectory.\n \nWe are searching for a hands-on, execution-driven leader who combines strategic clarity with operational rigor, builds high-performing teams, and consistently turns ambition into results — while keeping things human, fun, and fast.\n \n \nKey Responsibilities\n","hostedUrl":"https://jobs.lever.co/aircall/1ef02302-bc1b-487b-9006-a8a4a456f570","applyUrl":"https://jobs.lever.co/aircall/1ef02302-bc1b-487b-9006-a8a4a456f570/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Berlin Office","team":"12002 - BDR","allLocations":["Berlin Office"]},"createdAt":1782982598101,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAircall is on a mission to revolutionize the business phone industry! \n \nFor our German office based in Berlin, we are recruiting our Business Development Representative (Outbound) - DACH market. This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.\n \nMandatory days in Berlin office : from Tuesday to Thursday included.\n \nAircall ist ein Ort, an dem Stimmen wertgeschätzt werden.\n \nWir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.\n \nHinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.\n \nTrotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt.\n \nDies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen.\n \nIm Büro sein müsst ihr dienstags, mittwochs und donnerstags.\n \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
Aircall is on a mission to revolutionize the business phone industry!
\n
\nFor our German office based in Berlin, we are recruiting our Mitarbeiter im Innendienst. This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.
\n
\nAircall ist ein Ort, an dem Stimmen wertgeschätzt werden.
\n
\nWir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.
\n
\nHinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.
\n
\nTrotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt.
\n
\nDies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen.
\n
\nIm Büro sein müsst ihr dienstags, mittwochs und donnerstags.
\n
","id":"8c289c9b-965c-45fe-ab4e-b6352b9bfb2c","lists":[{"text":"Key Responsibilities:","content":"\nTo work within the sales team, side by side with an Account Executive to find qualified business opportunities \nResearch relevant markets (verticals, customer segments, etc) and gather key prospect information\nCarry out outbound campaigns via email and over the phone\nUnderstand the prospect’s business \nHighlight Aircall's value to raise curiosity and interest in your market \nBook meetings with an Account Executive \nDocument all daily activities in Salesforce (you will gain Salesforce training)\nTravel with the team to all events\n\n
\nDeine Rolle bei Aircall:
\n\nDu arbeitest im Vertriebsteam, Seite an Seite mit einem Account Executive, um qualifizierte Geschäftsmöglichkeiten zu finden\nDu recherchierst relevante Märkte (Branchen, Kundensegmente, etc.) und sammelst wichtige Informationen über potenzielle Kunden\nDurchführung von Outbound-Kampagnen per E-Mail und am Telefon\nDas Geschäft des potenziellen Kunden zu verstehen\nHervorhebung des Wertes von Aircall, um Neugier und Interesse an unserem Produkt zu weckenTermine mit einem Account Executive vereinbaren\nDokumentation aller täglichen Aktivitäten in Salesforce (Du erhältst eine Salesforce-Schulung)\nRegelmäßige Reisen zu Veranstaltungen mit dem Team\n"},{"text":"Qualifications:","content":"\nFluent in German\nFluent in English\nA willingness to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development. \nOrganisation and time management skills \nWilling to work and grow in an international and diverse environment, where we thrive as a team and support each other to reach and surpass goals\nEnthusiasm and positivity! This might be the single most important point, even if it’s the last\n\n
\nWe see you as the next generation of Aircall, so we are seeking motivated individuals who will flourish working in the team
\n
\nEin wenig mehr über Dich:
\n\nDu sprichst fließend Deutsch: Du wirst E-Mails schreiben, anrufen und dich mit Interessenten aus dem deutschen Markt treffen\nZweisprachigkeit in Englisch\nDu hast den Willen, Deine Verkaufsfähigkeiten zu entwickeln. Die ersten zwei Wochen wirst Du in der Aircall Sales Academy absolvieren, wo Du kontinuierlich geschult und weiterentwickelt wirst\nDu bringst ein ausgeprägtes Organisationstalent und Zeitmanagement mit\nDu bist bereit, in einem internationalen und vielfältigen Umfeld zu arbeiten und zu wachsen, in dem wir als Team erfolgreich sind und einander unterstützen, um unsere Ziele zu erreichen und zu übertreffen\nEnthusiasmus und Positivität! Dies könnte der wichtigste Punkt sein, auch wenn es der letzte ist\n\n
\nWir sehen dich als die nächste Generation von Aircall, deshalb suchen wir motivierte Mitarbeiter, die sich in unserem Team wohlfühlen werden
\n
"}],"text":"Mitarbeiter im Innendienst (m/w/d)","country":"DE","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"Aircall is on a mission to revolutionize the business phone industry!
\n
\nFor our German office based in Berlin, we are recruiting our Mitarbeiter im Innendienst. This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.
\n
\nAircall ist ein Ort, an dem Stimmen wertgeschätzt werden.
\n
\nWir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.
\n
\nHinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.
\n
\nTrotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt.
\n
\nDies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen.
\n
\nIm Büro sein müsst ihr dienstags, mittwochs und donnerstags.
\n
","descriptionBodyPlain":"Aircall is on a mission to revolutionize the business phone industry! \n \nFor our German office based in Berlin, we are recruiting our Business Development Representative (Outbound) - DACH market. This is a role that enables individuals with high emotional intelligence and a competitive spirit, to develop consultative sales skills and grow professionally.\n \nMandatory days in Berlin office : from Tuesday to Thursday included.\n \nAircall ist ein Ort, an dem Stimmen wertgeschätzt werden.\n \nWir bieten eine vollständig cloudbasierte Sprachlösung, die sich nahtlos in gängige Produktivitäts- und Helpdesk-Tools integrieren lässt. Seit 2015 haben wir mehr als 220 Millionen US-Dollar gesammelt, und unser Kundenstamm von mehr als 14..000 Kunden (Tendenz steigend) ist unser wichtigstes Kapital.\n \nHinter unserem Produkt steht ein fantastisches Team, das sich auf Paris, New York, Sydney, Madrid, London, Berlin und andere Standorte verteilt.\n \nTrotz unserer räumlichen Distanz arbeiten wir alle zusammen, um unser Produkt voranzutreiben!Wir suchen einen engagierten und talentierten Teamplayer zur Verstärkung unseres Vertriebsteams für den DACH-Markt.\n \nDies ist eine Aufgabe, die es Personen mit hoher emotionaler Intelligenz und einem ausgeprägten Wettbewerbsgeist ermöglicht, ihre beratenden Verkaufsfähigkeiten zu entwickeln und beruflich zu wachsen.\n \nIm Büro sein müsst ihr dienstags, mittwochs und donnerstags.\n \n","hostedUrl":"https://jobs.lever.co/aircall/8c289c9b-965c-45fe-ab4e-b6352b9bfb2c","applyUrl":"https://jobs.lever.co/aircall/8c289c9b-965c-45fe-ab4e-b6352b9bfb2c/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits \n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Sydney Office","team":"10006 - Support","allLocations":["Sydney Office"]},"createdAt":1775141428849,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n\nAs a Technical Support Specialist on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.\n \nThe Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.\n \nThis role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.\n \nYou will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.\n \nThis role primarily supports regional business hours, while collaborating with Aircall’s global support organization when additional coverage or expertise is required.\n \nThis role will require you to be minimum 1 day a week in-office.\n \n \n \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role:
As a Technical Support Specialist on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.
\n
\nThe Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.
\n
\nThis role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.
\n
\nYou will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.
\n
\nThis role primarily supports regional business hours, while collaborating with Aircall’s global support organization when additional coverage or expertise is required.
\n
\nThis role will require you to be minimum 1 day a week in-office.
\n
\n
\n
","id":"f58007f2-ae72-4b07-89bd-d73ef500e881","lists":[{"text":"Key Responsibilities: Voice and Telephony Troubleshooting","content":"\nInvestigate escalated voice-quality issues such as robotic audio, jitter, packet loss, one-way audio, latency, and dropped calls\nTroubleshoot call routing and telephony behavior across SIP, VoIP infrastructure, and WebRTC applications\nAnalyze logs, signaling data, and call traces to identify root causes of calling issues\nSupport troubleshooting of inbound and outbound call failures, number reachability, and caller ID issues\n"},{"text":"Key Responsibilities: Customer Investigation and Communication","content":"\nLead technical troubleshooting sessions with customers to investigate voice-quality and connectivity issues\nTranslate complex technical findings into clear explanations for customers and internal stakeholders\nMaintain strong communication throughout investigations, particularly for high-impact or sensitive cases\n"},{"text":"Key Responsibilities: Collaboration and Escalation","content":"\nWork closely with Engineering and Product teams to diagnose platform-level issues\nCollaborate with telecom carriers such as Twilio and Bandwidth to investigate service behavior and routing problems\nHelp drive resolution of systemic issues affecting multiple customers\n"},{"text":"Key Responsibilities: Internal Enablement","content":"\nTrain frontline support teams on voice-quality troubleshooting and escalation best practices\nImprove escalation processes to ensure high-quality case handoffs\nCreate and maintain internal troubleshooting documentation\n"},{"text":"Key Responsibilities: Continuous Improvement","content":"\nMonitor support trends and identify recurring voice-quality issues\nRecommend improvements to product features, support processes, and customer troubleshooting workflows\n\n
\n
\n
\n
"},{"text":"Required Qualifications:","content":"\nExperience supporting VoIP, telecom, or UCaaS platforms in a technical support or operations role\nStrong understanding of VoIP and telephony concepts, including SIP signaling and call routing\nSolid understanding of IP networking fundamentals (TCP/IP, NAT, VLANs, QoS, LAN/WAN)\nExperience troubleshooting real-time communications issues such as poor audio quality, dropped calls, or call routing failures\nStrong written and verbal communication skills in English\nAbility to clearly explain complex technical issues to both technical and non-technical audiences\nStrong organizational skills and the ability to manage multiple issues simultaneously in a fast-paced environment\nCustomer-focused mindset and strong problem-solving skills\n"},{"text":"Preferred Qualifications:","content":"\nExperience troubleshooting WebRTC-based communication platforms\nExperience working with telecom carriers or telephony providers\nFamiliarity with packet capture analysis (PCAP) or SIP trace analysis\nExperience with monitoring and observability tools such as Datadog\nFamiliarity with analytics tools such as Looker\nExperience using Zendesk and Atlassian tools (Jira, Confluence)\nFamiliarity with IVR, ACD, and call-routing configurations\nCCNA or similar networking certification\n"}],"salaryRange":{"max":110000,"min":95000,"currency":"AUD","interval":"per-year-salary"},"salaryDescription":"This salary range includes 10% annual bonus OTE.
","salaryDescriptionPlain":"This salary range includes 10% annual bonus OTE. \n","text":"Network Engineer","country":"AU","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Role:
As a Technical Support Specialist on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.
\n
\nThe Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.
\n
\nThis role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.
\n
\nYou will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.
\n
\nThis role primarily supports regional business hours, while collaborating with Aircall’s global support organization when additional coverage or expertise is required.
\n
\nThis role will require you to be minimum 1 day a week in-office.
\n
\n
\n
","descriptionBodyPlain":"About the Role:\n\nAs a Technical Support Specialist on the Voice Quality squad of the Technical Support team, you will investigate and resolve complex telephony and network-related issues that impact our customers’ ability to make and receive calls through Aircall.\n \nThe Voice Quality squad plays a critical role in ensuring customers can rely on Aircall for business-critical communication. Your investigations and improvements directly impact call reliability and customer trust.\n \nThis role focuses heavily on voice quality, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external carrier partners.\n \nYou will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio quality, call failures, reachability problems, and carrier-related routing issues.\n \nThis role primarily supports regional business hours, while collaborating with Aircall’s global support organization when additional coverage or expertise is required.\n \nThis role will require you to be minimum 1 day a week in-office.\n \n \n \n","hostedUrl":"https://jobs.lever.co/aircall/f58007f2-ae72-4b07-89bd-d73ef500e881","applyUrl":"https://jobs.lever.co/aircall/f58007f2-ae72-4b07-89bd-d73ef500e881/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, internet, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Remote NA","team":"12007 - Porting","allLocations":["Remote NA"]},"createdAt":1783533276130,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for a detail-oriented and eager-to-learn Number Operations Specialist (Entry Level) to join our Number Operations team. In this role, you will help manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers. You'll support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues. This is a great opportunity to build a foundation in telecom operations — full training will be provided.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
We are looking for a detail-oriented and eager-to-learn Number Operations Specialist (Entry Level) to join our Number Operations team. In this role, you will help manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers. You'll support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues. This is a great opportunity to build a foundation in telecom operations — full training will be provided.
\n
\n\n
Strong attention to detail and ability to manage multiple tasks at once\nGood written and verbal communication skills\nComfortable learning new software tools (CRM/ticketing systems such as Zendesk or Jira)\nEagerness to learn about telecom, VoIP, and number portability processes\nNo prior telecom experience required — training provided\n\n"},{"text":"Skills & Competencies:","content":"\n\n
Organized with good time management\nProblem-solving mindset with a customer-first attitude\nWillingness to ask questions and escalate issues appropriately\nTeam player who collaborates well across departments\nInterest in working with data and spotting patterns over time\n\n"}],"text":"Number Operations Specialist","country":"US","workplaceType":"remote","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
We are looking for a detail-oriented and eager-to-learn Number Operations Specialist (Entry Level) to join our Number Operations team. In this role, you will help manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers. You'll support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues. This is a great opportunity to build a foundation in telecom operations — full training will be provided.
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Paris Office","team":"12007 - Porting","allLocations":["Paris Office"]},"createdAt":1781800393847,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are recruiting an experienced Number Operations Team Lead. \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are recruiting an experienced Number Operations Team Lead.
","id":"00d45df8-a3bc-4853-a32b-2cb41baecca2","lists":[{"text":"Team Leadership","content":"\n
\n- \n
Lead, coach, and develop the Number Operations team — setting clear goals, holding regular 1:1s, and fostering a culture of accountability and continuous improvement.
\n \n- \n
Monitor team workload and queue health, ensuring tickets are distributed fairly and SLAs are consistently met.
\n \n- \n
Define and track operational KPIs (such as porting success rates, provisioning turnaround, SLA adherence) and present regular reports to senior stakeholders.
\n \n- \n
Identify process improvements that increase efficiency, reduce error rates, and help the team scale as Aircall expands into new markets.
\n \n\n
\n
\n- \n
Manage your own portion of the daily ticket queue — including number provisioning, porting requests, inventory management, and related customer or internal queries.
\n \n- \n
Support the team on tickets that require additional expertise or senior judgement, maintaining visibility of the queue's status daily.
\n \n- \n
Ensure compliance with country-specific telecom regulations, number portability rules, and carrier documentation requirements across key markets.
\n \n\n
\n
\n- \n
Partner with the Technical Lead to handle escalations, bugs, and training needs effectively, ensuring the team's operational feedback reaches engineering and product teams.
\n \n- \n
Engage with carrier and supplier contacts at a relationship level to support commercial discussions and escalations beyond daily technical interactions.
\n \n- \n
Collaborate with product and engineering teams to provide operational input on tooling improvements, automation opportunities, and new market launches.
\n \n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Experience & Background
\n\n
Proven experience in telecommunications operations, number management, or a similar technical ops role, ideally within a SaaS or cloud communications environment.\n
Prior experience in a team lead, senior, or mentoring capacity, with a demonstrated ability to develop and motivate operational teams.\n
Proven track record of managing complex ticket queues and meeting SLA targets in a fast-paced, high-volume environment.\n\n
Technical Knowledge
\n\n
Strong understanding of number provisioning, porting processes, and telecom carrier workflows across multiple markets.\n
Familiarity with country-specific telecom regulations and number portability rules (e.g., EU, US, and/or other key markets).\n
Comfortable working with ticketing systems (e.g., Jira, Zendesk, or similar) and operational dashboards to monitor team performance and queue health.\n
Working around regulation requirements to maintain customer compliance around number provisioning and operating ahead regulatipns changes\n\n
Leadership & Communication
\n\n
Excellent interpersonal and coaching skills, with experience conducting 1:1s and setting clear team goals.\n
Strong stakeholder communication skills — able to present KPI reports and operational insights clearly to senior leadership.\n
Ability to manage cross-functional relationships with product, engineering, and external carrier/supplier contacts.\n\n
Analytical & Process Mindset
\n\n
Data-driven approach to identifying process bottlenecks and implementing scalable improvements.\n
Experience defining and tracking operational KPIs such as porting success rates, provisioning turnaround, and SLA adherence.\n
Proactive in surfacing automation opportunities and tooling improvement needs to engineering and product teams.\n\n
Languages
\n\n
Fluent in English (written and spoken); additional languages are a plus given Aircall's international scope.\n\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are recruiting an experienced Number Operations Team Lead.
","descriptionBodyPlain":"We are recruiting an experienced Number Operations Team Lead. \n","hostedUrl":"https://jobs.lever.co/aircall/00d45df8-a3bc-4853-a32b-2cb41baecca2","applyUrl":"https://jobs.lever.co/aircall/00d45df8-a3bc-4853-a32b-2cb41baecca2/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find our Candidate Privacy Notice Here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Mexico City Office","team":"11002 - Partnerships","allLocations":["Mexico City Office"]},"createdAt":1774301704190,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout this Role:\nAircall is opening a new office in Mexico to support the growth in LATAM. You are the second partner manager in-market for our LATAM expansion. You will report directly to the Director, Channel Partnerships Americas and be responsible for supporting Aircall's strategic direction for LATAM.\nYour leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\nAs a Partner Account Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.\nThis role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.\nThis position is based in Mexico City (Polanco) and hybrid.\n\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
About this Role:
\n
Aircall is opening a new office in Mexico to support the growth in LATAM. You are the second partner manager in-market for our LATAM expansion. You will report directly to the Director, Channel Partnerships Americas and be responsible for supporting Aircall's strategic direction for LATAM.
\n
Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.
\n
As a Partner Account Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.
\n
This role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.
\n
This position is based in Mexico City (Polanco) and hybrid.
\n
Partnership Management: Develop and manage relationships with key strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms).
\n\n\nBusiness Development: Identify new partnership opportunities and develop strategies to expand Aircall’s market presence in LATAM.
\n\n\nLead and accelerate sales growth by executing business strategies tailored to these markets.
\n\n\nProvide strategic insights, working closely with the Sales Director, to adapt Aircall’s vision and strategy for the region.
\n\n\nCollaborate effectively with cross-functional teams such as Marketing, Partnerships, BDR, Customer Success, Product, and Tech to evaluate and pursue growth opportunities in the market.
\n\n\nEvent Participation: Represent Aircall at industry events, conferences, and thought leadership forums to enhance brand visibility and partnership opportunities.
\n\n\nDevelop a deep understanding of the LATAM SMB market, the competitive landscape, and key trends in Mexico, Colombia, and Chile to keep Aircall at the forefront of industry developments.
\n\n"},{"text":"Qualifications:","content":"\n\n
\nFluency in Spanish and English is a must
\n\n
\nEntrepreneurial mindset to establish and grow our presence in a new market, demonstrating autonomy,
\n\n
\nSelf-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
\n\n
\nNaturally curious and passionate about learning and adapting to new markets, technologies, and sales strategies in Latin America (LATAM)
\n\n
\nExperience with channel and integration partnerships in LATAM is an added advantage.
\n\n
\nA previous experience in the Hubspot, Salesforce or Zendesk ecosystem will be a plus
\n\n
\nTons of energy, passion, humor, compassion, and enthusiasm
\n\n\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
About this Role:
\n
Aircall is opening a new office in Mexico to support the growth in LATAM. You are the second partner manager in-market for our LATAM expansion. You will report directly to the Director, Channel Partnerships Americas and be responsible for supporting Aircall's strategic direction for LATAM.
\n
Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.
\n
As a Partner Account Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.
\n
This role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.
\n
This position is based in Mexico City (Polanco) and hybrid.
\n
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, internet, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Marketing","location":"Seattle Office","team":"11003 - Demand Generation","allLocations":["Seattle Office"]},"createdAt":1772668366694,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nPerformance Marketing Manager (North America)\n \nAs a Performance Marketing Manager, you will develop and execute paid marketing campaigns across various channels, in the North America region. This role will work closely with the marketing team to set campaign objectives, target audience, and budget, and use data analysis to optimize both regional and global campaign performance. \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
Performance Marketing Manager (North America)
\n
\nAs a Performance Marketing Manager, you will develop and execute paid marketing campaigns across various channels, in the North America region. This role will work closely with the marketing team to set campaign objectives, target audience, and budget, and use data analysis to optimize both regional and global campaign performance.
","id":"5f5e229b-7cfb-4426-9e34-e95988364bc9","lists":[{"text":"Key Responsibilities:","content":"\nLead the planning and execution of paid marketing campaigns across various channels (Google, Bing, LinkedIn, Meta, Reddit, etc.)\nSet campaign objectives, target audience, and achieve budget targets.\nMonitor, analyze, and optimize campaign performance using data from tools like Looker, Google Analytics, HubSpot, and Salesforce.\nMake data-driven decisions to optimize campaigns, drive performance, and maximize Return on Ad Spend (ROAS).\nStay on top of ad spend and deliver strong ROI while adhering to allocated budgets.\nOwn performance reporting from top-of-funnel through lead and pipeline generation, delivering regular readouts to the NA Sales Director, General Manager, and marketing leadership.\nConduct root cause analysis on performance trends and translate findings into clear, actionable recommendations for senior stakeholders.\nCollaborate with marketing and sales stakeholders to identify opportunities for growth, experimentation, and optimization.\nManage purchase orders and forward invoices from ad platforms to the finance team accurately and on time, in compliance with internal policies and vendor agreements.\nStay current on industry trends and best practices across all ad platforms and channels.\n"},{"text":"Qualifications","content":"\n5+ years experience in performance marketing, digital marketing, or demand generation, with at least 1 year in the B2B software industry.\nStrong analytical skills with the ability to work across raw and structured data sources (Excel, Looker Studio, Google Analytics, etc.) to surface insights and drive decisions.\nProven ability to communicate performance results and strategic recommendations to senior leadership and cross-functional stakeholders, both verbally and in writing.\nExperience developing high-performing ad content and creative in collaboration with cross-functional teams.\nHigh attention to detail when working with financial data, performance data, and campaign setup across platforms.\nStrong organizational skills with the ability to manage multiple projects simultaneously.\nIntellectually curious mindset with a desire to seek out opportunities for improvement and optimization.\n"}],"salaryRange":{"min":120000,"max":150000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.
","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Performance Marketing Manager","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"Performance Marketing Manager (North America)
\n
\nAs a Performance Marketing Manager, you will develop and execute paid marketing campaigns across various channels, in the North America region. This role will work closely with the marketing team to set campaign objectives, target audience, and budget, and use data analysis to optimize both regional and global campaign performance.
","descriptionBodyPlain":"Performance Marketing Manager (North America)\n \nAs a Performance Marketing Manager, you will develop and execute paid marketing campaigns across various channels, in the North America region. This role will work closely with the marketing team to set campaign objectives, target audience, and budget, and use data analysis to optimize both regional and global campaign performance. \n","hostedUrl":"https://jobs.lever.co/aircall/5f5e229b-7cfb-4426-9e34-e95988364bc9","applyUrl":"https://jobs.lever.co/aircall/5f5e229b-7cfb-4426-9e34-e95988364bc9/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Seattle Office","team":"11002 - Partnerships","allLocations":["Seattle Office","San Francisco Office"]},"createdAt":1773352403734,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role\nAs Principal Growth Partnerships & Reseller Manager you will own the strategy and execution for Aircall’s Growth partnerships and reseller programs. Your mandate is to build a repeatable growth engine from the Growth Ecosystem, and drive meaningful ARR contribution from integration partnerships across CRM, helpdesk, ATS, eCommerce, and emerging verticals.\nThis role sits within the Tech Alliance Partnership organisation at the intersection of Product and GTM, operating as a global overlay function. You will prioritize integration investments, lead outbound partner acquisition leveraging Aircall’s AI voice agent and MCP capabilities, and explore new reseller partnerships\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
About the Role
\n
As Principal Growth Partnerships & Reseller Manager you will own the strategy and execution for Aircall’s Growth partnerships and reseller programs. Your mandate is to build a repeatable growth engine from the Growth Ecosystem, and drive meaningful ARR contribution from integration partnerships across CRM, helpdesk, ATS, eCommerce, and emerging verticals.
\n
This role sits within the Tech Alliance Partnership organisation at the intersection of Product and GTM, operating as a global overlay function. You will prioritize integration investments, lead outbound partner acquisition leveraging Aircall’s AI voice agent and MCP capabilities, and explore new reseller partnerships
\n
\n\n
\nMaintain and evolve a prioritization framework for integration investment decisions, balancing TAM potential, AI acceleration fit, integration maturity, and resource constraints
\n\n
\nDrive pipeline and MRR growth through targeted partner launch activations
\n\n
\nLead outbound business development to acquire new integration partners, leveraging Aircall’s AI voice agent and Model Context Protocol (MCP) capabilities to target high-volume, consumption-based opportunities
\n\n
\nClosely work with Collaborate with internal product teams to develop and manage reseller partnership models with key ecosystem partners
\n\n
\nCoordinate cross-functionally with Product, Engineering, Sales, and Marketing to align partnership initiatives with Aircall’s AI-first product roadmap
\n\n
\nTrack and report on partnership-attached revenue, YoY growth, and pipeline contribution to senior leadership
\n\n\n
\n\n
\n10+ years of experience in technology partnerships, business development, or ecosystem management within a B2B SaaS environment
\n\n
\nProven track record of building and scaling partner programs that drive measurable revenue impact
\n\n
\nDeep understanding of the SaaS ecosystem landscape across vertical and horizontal Saas
\n\n
\nStrong strategic thinking with the ability to make hard trade-offs and prioritize under resource constraints
\n\n
\nExperience with AI product positioning and/or consumption-based commercial models
\n\n
\nExcellent BD instincts with demonstrated ability to research, target, and close new partnership opportunities
\n\n
\nStrong partner empathy — ability to frame value from the partner’s perspective, not just Aircall’s
\n\n
\nCross-functional collaboration skills, comfortable working with Product, Engineering, Sales, and Marketing teams
\n\n
\nData-driven mindset with experience using partnership metrics (attached revenue, pipeline contribution, attachment rates) to inform strategy
\n\n
\nStrong executive presence and crisp storytelling for internal and external stakeholder engagement
\n\n
\nExperience working across multiple regions and functions in a global organization
\n\n\n
\n\n
\nFamiliarity with telephony, CCaaS, or AI-powered communication platforms
\n\n
\nExperience managing reseller or channel partner programs
\n\n
\nUnderstanding of API-based integration models and Model Context Protocol (MCP) concepts
\n\n
\nExperience in a company transitioning from a traditional product model to an AI-first platform strategy
\n\n
\nKnowledge of competitive dynamics across voice/communications
\n\n\n
This base range is not including a quarterly bonus (70/30 split), equity, and other benefits.
The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.
","salaryDescriptionPlain":"This base range is not including a quarterly bonus (70/30 split), equity, and other benefits.\nThe actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.\n","text":"Principal Growth Partnerships & Reseller Manager","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
About the Role
\n
As Principal Growth Partnerships & Reseller Manager you will own the strategy and execution for Aircall’s Growth partnerships and reseller programs. Your mandate is to build a repeatable growth engine from the Growth Ecosystem, and drive meaningful ARR contribution from integration partnerships across CRM, helpdesk, ATS, eCommerce, and emerging verticals.
\n
This role sits within the Tech Alliance Partnership organisation at the intersection of Product and GTM, operating as a global overlay function. You will prioritize integration investments, lead outbound partner acquisition leveraging Aircall’s AI voice agent and MCP capabilities, and explore new reseller partnerships
\n
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Product","location":"San Francisco Office","team":"13002 - Product","allLocations":["San Francisco Office"]},"createdAt":1776119387599,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWant to know more about the team?Design at Aircall →\n\nWhat will this role do? We are looking for a proactive and creative problem solver to join our team as a Product Designer. You will work on our AI voice and messaging agent products and design intuitive setup experiences that anyone can use to build high quality AI agents. If you want to contribute to establishing AI agent setup best practices, get mentored by a staff level designer, and love staying on top of the latest AI tools and experiences, this is the right role for you.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
Want to know more about the team? Design at Aircall →
What will this role do? We are looking for a proactive and creative problem solver to join our team as a Product Designer. You will work on our AI voice and messaging agent products and design intuitive setup experiences that anyone can use to build high quality AI agents. If you want to contribute to establishing AI agent setup best practices, get mentored by a staff level designer, and love staying on top of the latest AI tools and experiences, this is the right role for you.
\n
\n
\n\n
We value people who are collaborative and customer-centric. Even better, the ones who know how to work hard and have fun at the same time.\nNot afraid to speak up if the user experience doesn’t look quite right, no matter how big or small\nTesting out the latest AI tools and has integrated AI in their design workflows and habits\nEnjoys partnering with engineers and PMs, especially in person\n1-3+ years of design experience with an emphasis on at least 1 year of full-time experience in-house at a company building product\nProfessional proficiency in English — written and verbal\nTechnical acumen is a plus\n\n\n
This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.
","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Product Designer - AI Agents","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
Want to know more about the team? Design at Aircall →
What will this role do? We are looking for a proactive and creative problem solver to join our team as a Product Designer. You will work on our AI voice and messaging agent products and design intuitive setup experiences that anyone can use to build high quality AI agents. If you want to contribute to establishing AI agent setup best practices, get mentored by a staff level designer, and love staying on top of the latest AI tools and experiences, this is the right role for you.
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Internship","department":"Product","location":"Paris Office","team":"13002 - Product","allLocations":["Paris Office","Madrid Office"]},"createdAt":1783610098410,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We're looking for a curious Product Manager Intern to join our team and contribute to the evolution of Aircall's core product. You'll work cross-functionally with Product, Engineering, Data, Design and Go-to-market to turn customer feedback into product improvements, align on tradeoffs across teams, and help shape the experience our customers rely on every day.
This role is a strong fit for someone who enjoys talking to customers, is comfortable navigating ambiguity, and likes untangling problems that cut across multiple product areas. to join our team and contribute to the evolution of Aircall's core product. You'll work cross-functionally with Product, Engineering, Data, Design and Go-to-market to turn customer feedback into product improvements, align on tradeoffs across teams, and help shape the experience our customers rely on every day.
This role is a strong fit for someone who enjoys talking to customers, is comfortable navigating ambiguity, and likes untangling problems that cut across multiple product areas.
","id":"c71f52af-d884-4a38-9db7-7f7ff402e2ef","lists":[{"text":"Key Responsibilities : ","content":"\n
Customer Insights & Product Development
\n\n
Meet directly with customers to gather feedback, discuss pain points, and validate potential improvements.\n
Synthesize qualitative and quantitative feedback into clear opportunities, and translate them into product recommendations that shape the roadmap.\n
Partner with Product, Design and Engineering to define requirements and prioritize enhancements that improve user experience and agent efficiency.\n
Align dependencies and facilitate tradeoff discussions with stakeholders across product areas.\n
Follow the development cycle end-to-end to ensure we ship the best possible experience in an agile manner.\n
Contribute to Knowledge Base articles, FAQs and product demos to support launches and go-to-market.\n\n
Product Analysis & Optimization
\n\n
Gather and synthesize usage and performance data from multiple sources (interaction logs, analytics, customer feedback).\n
Identify patterns, bottlenecks and opportunities in product workflows, and turn them into more intuitive experiences.\n
Use modern data tools and, where relevant, AI/LLM-based approaches to enrich analysis and uncover deeper insights.\n\n
Monitoring & Performance
\n\n
Research, recommend and help implement tools and frameworks for tracking key product metrics (e.g. latency, reliability, usability).\n
Collaborate with teams to define and monitor KPIs aligned with product goals.\n
Help set up dashboards, alerts and reports to support ongoing performance evaluation and decision-making.\n\n
\n\n
Master's student from an engineering or business school or university.\nFluent in English.\nComfortable running customer conversations — asking good questions, listening carefully, and following up.\nComfortable working across teams, aligning dependencies and navigating tradeoffs with peers and stakeholders.\nA first experience (internship) in a product or project team is a plus.\nKnowledge of SaaS, product development cycles, and our business is a plus.\n\n"}],"text":"Product Manager Intern","country":"FR","workplaceType":"onsite","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":" We're looking for a curious Product Manager Intern to join our team and contribute to the evolution of Aircall's core product. You'll work cross-functionally with Product, Engineering, Data, Design and Go-to-market to turn customer feedback into product improvements, align on tradeoffs across teams, and help shape the experience our customers rely on every day.
This role is a strong fit for someone who enjoys talking to customers, is comfortable navigating ambiguity, and likes untangling problems that cut across multiple product areas. to join our team and contribute to the evolution of Aircall's core product. You'll work cross-functionally with Product, Engineering, Data, Design and Go-to-market to turn customer feedback into product improvements, align on tradeoffs across teams, and help shape the experience our customers rely on every day.
This role is a strong fit for someone who enjoys talking to customers, is comfortable navigating ambiguity, and likes untangling problems that cut across multiple product areas.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/c71f52af-d884-4a38-9db7-7f7ff402e2ef","applyUrl":"https://jobs.lever.co/aircall/c71f52af-d884-4a38-9db7-7f7ff402e2ef/apply"},{"additionalPlain":"This internship will be based in San Francisco with an expectation of 2 days a week in office on Monday and Wednesday. Duration is up to 12 months. \n \n*Please note, we cannot offer work sponsorship for this position and require a valid work permit. \n\n\nWhy join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"This internship will be based in San Francisco with an expectation of 2 days a week in office on Monday and Wednesday. Duration is up to 12 months.
\n
\n*Please note, we cannot offer work sponsorship for this position and require a valid work permit.
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Internship","department":"Marketing","location":"San Francisco Office","team":"11003 - Demand Generation","allLocations":["San Francisco Office"]},"createdAt":1768414471513,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n \nAircall is seeking a Regional Marketing Intern to support the execution of the North America marketing\nstrategy. In this role, you will help bring global priorities to life at a local level; ensuring our\ncampaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the North American market.\n \nYou will work closely with the North America Senior Regional Marketing Manager, becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across North America’s initiatives.\n \nThis is an ideal opportunity for someone eager to gain hands-on experience in regional\nmarketing operations, campaign execution, localization, event support, and GTM collaboration within a fast-growing SaaS environment.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role:
\n
\nAircall is seeking a Regional Marketing Intern to support the execution of the North America marketing
\nstrategy. In this role, you will help bring global priorities to life at a local level; ensuring our
\ncampaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the North American market.
\n
\nYou will work closely with the North America Senior Regional Marketing Manager, becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across North America’s initiatives.
\n
\nThis is an ideal opportunity for someone eager to gain hands-on experience in regional
\nmarketing operations, campaign execution, localization, event support, and GTM collaboration within a fast-growing SaaS environment.
","id":"0fbc9b05-520b-4cbb-a276-5a9a75e8f3bf","lists":[{"text":"Key Responsibilities:","content":"\nSupport execution of the North America regional marketing plan, helping deliver planned campaigns, events, webinars, partner initiatives, and local activations that ladder up to global priorities.\nReview localised and adapted global campaigns, messaging, and assets, ensuring relevance and accuracy for the North America market.\nAssist with campaign and event operations, including asset QA and cross-functional coordination and resource requests with central marketing & campaign operation teams.\nHelp ensure wider marketing and GTM teams have clear visibility into North America marketing initiatives, by supporting the upkeep of marketing calendars, project plans, reporting rhythms, and tracking processes.\nSupport reporting and performance analysis, helping track leads and pipeline influence from regionally executed initiatives.\nContribute market insights and competitor observations to inform North America strategy and support ongoing GTM alignment.\nPartner with local GTM teams on the operational execution of North America marketing initiatives, ensuring consistent communication and visibility across teams.\n"},{"text":"Qualifications: ","content":"\nRecently completed a Bachelor or Master degree in Marketing, Business, Communications, PR or related field.\nAny prior experience in Marketing / Events is a plus.\nExcellent written and verbal communication skills in English.\nProactive team player with positive attitude.\nAbility to handle multiple projects in a fast paced environment\n"}],"salaryRange":{"min":20,"max":22,"currency":"USD","interval":"per-hour-wage"},"salaryDescription":"The hourly rate is not including benefits, including health insurance and public transit + gym reimbursement.
","salaryDescriptionPlain":"The hourly rate is not including benefits, including health insurance and public transit + gym reimbursement.\n","text":"Regional Marketing Intern - NA Market","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Role:
\n
\nAircall is seeking a Regional Marketing Intern to support the execution of the North America marketing
\nstrategy. In this role, you will help bring global priorities to life at a local level; ensuring our
\ncampaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the North American market.
\n
\nYou will work closely with the North America Senior Regional Marketing Manager, becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across North America’s initiatives.
\n
\nThis is an ideal opportunity for someone eager to gain hands-on experience in regional
\nmarketing operations, campaign execution, localization, event support, and GTM collaboration within a fast-growing SaaS environment.
","descriptionBodyPlain":"About the Role:\n \nAircall is seeking a Regional Marketing Intern to support the execution of the North America marketing\nstrategy. In this role, you will help bring global priorities to life at a local level; ensuring our\ncampaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the North American market.\n \nYou will work closely with the North America Senior Regional Marketing Manager, becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across North America’s initiatives.\n \nThis is an ideal opportunity for someone eager to gain hands-on experience in regional\nmarketing operations, campaign execution, localization, event support, and GTM collaboration within a fast-growing SaaS environment.\n","hostedUrl":"https://jobs.lever.co/aircall/0fbc9b05-520b-4cbb-a276-5a9a75e8f3bf","applyUrl":"https://jobs.lever.co/aircall/0fbc9b05-520b-4cbb-a276-5a9a75e8f3bf/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Internship","department":"Marketing","location":"Paris Office","team":"11003 - Demand Generation","allLocations":["Paris Office"]},"createdAt":1782905421882,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAircall is seeking a Regional Marketing Intern to support the execution of the DACH marketing strategy. In this role, you will help bring global priorities to life at a local level; ensuring our campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the DACH market.\nYou will work closely with the Regional Marketing Manager (RMM), becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across initiatives.\nThis is an ideal opportunity for someone eager to gain hands-on experience in regional marketing operations, campaign execution, localisation, event support, and GTM collaboration within a fast-growing SaaS environment.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
Aircall is seeking a Regional Marketing Intern to support the execution of the DACH marketing strategy. In this role, you will help bring global priorities to life at a local level; ensuring our campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the DACH market.
\n
You will work closely with the Regional Marketing Manager (RMM), becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across initiatives.
\n
This is an ideal opportunity for someone eager to gain hands-on experience in regional marketing operations, campaign execution, localisation, event support, and GTM collaboration within a fast-growing SaaS environment.
\n
\n\n
\nSupport execution of the DACH regional marketing plan, helping deliver planned campaigns, events, webinars, partner initiatives, and local activations that ladder up to global priorities.
\n\n
\nReview localised and adapted global campaigns, messaging, and assets, ensuring relevance and accuracy for the DACH market.
\n\n
\nAssist with campaign and event operations, including asset QA and cross-functional coordination and resource requests with central marketing & campaign operation teams
\n\n
\nHelp ensure wider marketing and GTM teams have clear visibility into DACH marketing initiatives, by supporting the upkeep of marketing calendars, project plans, reporting rhythms, and tracking processes.
\n\n
\nSupport reporting and performance analysis, helping track leads and pipeline influence from regionally executed initiatives
\n\n
\nContribute market insights and competitor observations to inform DACH strategy and support ongoing GTM alignment.
\n\n
\nPartner with local GTM teams on the operational execution of DACH marketing initiatives, ensuring consistent communication and visibility across teams.
\n\n\n
Currently pursuing or recently completed a Bachelor or Master degree in Marketing, Business, Communications, or related field
\n\n\nFirst hand experience in Marketing / Events is a plus
\n\n\nExcellent written and verbal communication skills in English and German (Dutch is a plus)
\n\n\nProactive team player with positive attitude
\n\n\nAbility to handle multiple projects
\n\n\n\n
This position is based in our Paris office.
\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
Aircall is seeking a Regional Marketing Intern to support the execution of the DACH marketing strategy. In this role, you will help bring global priorities to life at a local level; ensuring our campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the DACH market.
\n
You will work closely with the Regional Marketing Manager (RMM), becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across initiatives.
\n
This is an ideal opportunity for someone eager to gain hands-on experience in regional marketing operations, campaign execution, localisation, event support, and GTM collaboration within a fast-growing SaaS environment.
\n
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Internship","department":"Marketing","location":"San Francisco Office","team":"11003 - Demand Generation","allLocations":["San Francisco Office"]},"createdAt":1771427019396,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role: \n\nAircall is seeking a Regional Marketing Intern to support the execution of the LATAM marketing strategy. In this role, you will help bring global priorities to life at a local level; ensuring our campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the LATAM market. You will work closely with the LATAM Regional Marketing Manager (RMM), becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across LATAM´s initiatives. This is an ideal opportunity for someone eager to gain hands-on experience in regional marketing operations, campaign execution, localisation, event support, and GTM collaboration within a fast-growing SaaS environment.\n\nThis is an onsite role based in San Francisco, with an expectation of 2 days a week in office of Monday and Wednesday. Internship duration will be up to 12 months. \nPlease note, we cannot offer work sponsorship for this position.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the role:
Aircall is seeking a Regional Marketing Intern to support the execution of the LATAM marketing strategy. In this role, you will help bring global priorities to life at a local level; ensuring our campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the LATAM market. You will work closely with the LATAM Regional Marketing Manager (RMM), becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across LATAM´s initiatives. This is an ideal opportunity for someone eager to gain hands-on experience in regional marketing operations, campaign execution, localisation, event support, and GTM collaboration within a fast-growing SaaS environment.
This is an onsite role based in San Francisco, with an expectation of 2 days a week in office of Monday and Wednesday. Internship duration will be up to 12 months.
Please note, we cannot offer work sponsorship for this position.
","id":"0e52ec00-a327-49de-9378-6b8487229f89","lists":[{"text":"Key Responsibilities ","content":"Support execution of the LATAM regional marketing plan, helping deliver planned campaigns, events, webinars, partner initiatives, and local activations that ladder up to global priorities.Review localised and adapted global campaigns, messaging, and assets, ensuring relevance and accuracy for the LATAM market.Assist with campaign and event operations, including asset QA and cross-functional coordination and resource requests with central marketing & campaign operation teamsHelp ensure wider marketing and GTM teams have clear visibility into LATAM marketing initiatives, by supporting the upkeep of marketing calendars, project plans, reporting rhythms, and tracking processes.Support reporting and performance analysis, helping track leads and pipeline influence from regionally executed initiativesContribute market insights and competitor observations to inform LATAM strategy and support ongoing GTM alignment.Partner with local GTM teams on the operational execution of LATAM marketing initiatives, ensuring consistent communication and visibility across teams. You will support marketing activities in the LATAM market, primarily Mexico, Colombia, and Chile."},{"text":"Qualifications","content":"Currently pursuing or recently completed a Bachelor or Master degree in Marketing, Business, Communications, or related fieldFirst hand experience in Marketing / Events is a plusExcellent written and verbal communication skills in English and SpanishProactive team player with positive attitudeAbility to handle multiple projects"}],"salaryRange":{"min":22,"max":25,"currency":"USD","interval":"per-hour-wage"},"salaryDescription":"This is not including benefits. You will work a maximum of 40 hours per week.
","salaryDescriptionPlain":"This is not including benefits. You will work a maximum of 40 hours per week. \n","text":"Regional Marketing Intern, LATAM (12 months)","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the role:
Aircall is seeking a Regional Marketing Intern to support the execution of the LATAM marketing strategy. In this role, you will help bring global priorities to life at a local level; ensuring our campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the LATAM market. You will work closely with the LATAM Regional Marketing Manager (RMM), becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across LATAM´s initiatives. This is an ideal opportunity for someone eager to gain hands-on experience in regional marketing operations, campaign execution, localisation, event support, and GTM collaboration within a fast-growing SaaS environment.
This is an onsite role based in San Francisco, with an expectation of 2 days a week in office of Monday and Wednesday. Internship duration will be up to 12 months.
Please note, we cannot offer work sponsorship for this position.
","descriptionBodyPlain":"About the role: \n\nAircall is seeking a Regional Marketing Intern to support the execution of the LATAM marketing strategy. In this role, you will help bring global priorities to life at a local level; ensuring our campaigns, events, partner initiatives, and GTM programs are tailored, relevant, and impactful for the LATAM market. You will work closely with the LATAM Regional Marketing Manager (RMM), becoming an integral part of our local GTM engine, helping transform global campaigns into high-impact local experiences, and ensuring operational excellence across LATAM´s initiatives. This is an ideal opportunity for someone eager to gain hands-on experience in regional marketing operations, campaign execution, localisation, event support, and GTM collaboration within a fast-growing SaaS environment.\n\nThis is an onsite role based in San Francisco, with an expectation of 2 days a week in office of Monday and Wednesday. Internship duration will be up to 12 months. \nPlease note, we cannot offer work sponsorship for this position.\n","hostedUrl":"https://jobs.lever.co/aircall/0e52ec00-a327-49de-9378-6b8487229f89","applyUrl":"https://jobs.lever.co/aircall/0e52ec00-a327-49de-9378-6b8487229f89/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Marketing","location":"Madrid Office","team":"11003 - Demand Generation","allLocations":["Madrid Office"]},"createdAt":1782833226954,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAircall is seeking a Regional Marketing Manager to own and execute the regional marketing strategy across Iberia and Italy. You will lead the translation of global priorities into high-impact local initiatives, partnering closely with local sales, partnerships, customer success, and global marketing teams.\nThis role is accountable for building sustainable pipeline, accelerating revenue, and elevating Aircall’s brand presence across Iberia and Italy through locally-relevant, insight-driven marketing. You will bring a strong strategic perspective, deep market understanding, and a bias for executional excellence, leading full-funnel programs across digital, events, partners, product launches, and regional campaigns.\nYou’ll thrive here if you are a data-driven, collaborative marketer who wants to shape regional growth, influence cross-functional GTM direction, and operate with high levels of ownership and autonomy.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
Aircall is seeking a Regional Marketing Manager to own and execute the regional marketing strategy across Iberia and Italy. You will lead the translation of global priorities into high-impact local initiatives, partnering closely with local sales, partnerships, customer success, and global marketing teams.
\n
This role is accountable for building sustainable pipeline, accelerating revenue, and elevating Aircall’s brand presence across Iberia and Italy through locally-relevant, insight-driven marketing. You will bring a strong strategic perspective, deep market understanding, and a bias for executional excellence, leading full-funnel programs across digital, events, partners, product launches, and regional campaigns.
\n
You’ll thrive here if you are a data-driven, collaborative marketer who wants to shape regional growth, influence cross-functional GTM direction, and operate with high levels of ownership and autonomy.
\n
\n- Own and execute the regional marketing strategy for Iberia and Italy, acting as the strategic marketing lead for the region and driving full-funnel pipeline growth through digital, partner, content, events, webinars, and local activations.
\n- Partner closely with regional Sales, Partnerships, and Account Management leaders to align on GTM priorities, pipeline goals, and shared revenue outcomes.
\n- Translate global messaging, and product launches into high-impact local programmes that drive brand relevance, engagement, and conversion across the Iberia and Italy markets.
\n- Provide market insights, competitive intelligence, and performance analysis to shape strategy, optimise programmes, and guide regional investment decisions.
\n- Lead partner marketing initiatives with priority channel and alliance partners to strengthen brand presence and generate leads and pipeline.
\n- Ensure consistent communication with Sales and cross-functional teams, keeping stakeholders informed of upcoming initiatives, campaign performance, and optimisation plans.
\n- Own reporting for regional marketing performance, including weekly and monthly updates, pipeline reporting, initiative ROI, and recommended next steps.
\n
"},{"text":"Qualifications:","content":"\n5 years or more of experience in high technology B2B enterprise software or SaaS preferred.\nDeep knowledge of the Iberian and Italian markets with a proven track record of marketing to SMBs and supporting global sales and marketing efforts.\nLanguage skills: Native or near-native proficiency in Spanish as well as proficiency in Italian strongly preferred. Fluent proficiency in English is also a requirement. \nStrong background in developing fully integrated marketing strategies tailored to specific markets.\nProficiency in HubSpot, Salesforce, Looker, or similar tools.\nExceptional project management and problem-solving skills.\nHighly autonomous, with the ability to prioritise, manage multiple projects, and meet deadlines with minimal supervision.\nExcellent time management, organisational, communication, and collaboration abilities.\nPositive, energetic attitude and initiative, with a strong work ethic.\nLocation: This is a hybrid position requiring a few days per week at our Madrid office.\n"}],"text":"Regional Marketing Manager – Iberia & Italy","country":"ES","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
Aircall is seeking a Regional Marketing Manager to own and execute the regional marketing strategy across Iberia and Italy. You will lead the translation of global priorities into high-impact local initiatives, partnering closely with local sales, partnerships, customer success, and global marketing teams.
\n
This role is accountable for building sustainable pipeline, accelerating revenue, and elevating Aircall’s brand presence across Iberia and Italy through locally-relevant, insight-driven marketing. You will bring a strong strategic perspective, deep market understanding, and a bias for executional excellence, leading full-funnel programs across digital, events, partners, product launches, and regional campaigns.
\n
You’ll thrive here if you are a data-driven, collaborative marketer who wants to shape regional growth, influence cross-functional GTM direction, and operate with high levels of ownership and autonomy.
\n
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, internet, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Seattle Office","team":"14012 - Revenue Operations","allLocations":["Seattle Office"]},"createdAt":1782863423489,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nCommissions are one of the most consequential things Revenue Operations owns. Every month and every quarter, the entire go-to-market organization is paid based on numbers we run — and the person who gets them right, on time, and clearly explained earns the trust of the whole field.\nWe're looking for a Revenue Operations Manager to own that process end to end. This is a hands-on, individual-contributor role with real ownership from day one. You'll run the full commissions payout cycle — monthly and quarterly — administer our commissions platform, safeguard the data behind every payout, and be the go-to for anyone with a question about how they were paid. And because you'll own the whole process, you'll have the room to improve it: you'll look for ways to make it faster and cleaner, and you'll use AI to take the repetitive work off your plate, so your time goes to the parts that need real judgment. If you like the idea of taking something important and making it run well, this role is for you.\nThis role will be located out of our Seattle / Bellevue office, working closely with the team in New York and stakeholders in other international locations.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
Commissions are one of the most consequential things Revenue Operations owns. Every month and every quarter, the entire go-to-market organization is paid based on numbers we run — and the person who gets them right, on time, and clearly explained earns the trust of the whole field.
\n
We're looking for a Revenue Operations Manager to own that process end to end. This is a hands-on, individual-contributor role with real ownership from day one. You'll run the full commissions payout cycle — monthly and quarterly — administer our commissions platform, safeguard the data behind every payout, and be the go-to for anyone with a question about how they were paid. And because you'll own the whole process, you'll have the room to improve it: you'll look for ways to make it faster and cleaner, and you'll use AI to take the repetitive work off your plate, so your time goes to the parts that need real judgment. If you like the idea of taking something important and making it run well, this role is for you.
\n
This role will be located out of our Seattle / Bellevue office, working closely with the team in New York and stakeholders in other international locations.
\n
\n\n
Own the commissions payout cycle. Run calculation, validation, approvals, and on-time payout for both the monthly and quarterly cycles, end to end, in partnership with Finance and Payroll.\nMaster CaptivateIQ. Be the owner and administrator of our ICM platform — configuring and maintaining plans, rules, rates, and data feeds, and keeping it the single source of truth for everything commissions-related.\nSafeguard data integrity. Reconcile inputs across Salesforce, Looker, BambooHR, and CaptivateIQ so every payout is accurate, traceable, and audit-ready. When the numbers don't tie out, you find out why.\nBe the go-to for the field. Handle commission inquiries, disputes, and adjustments with clarity and speed, and help reps and managers understand exactly how they're paid.\nContinuously improve the process. Treat \"the way it's always been done\" as a starting point, not an answer. Constantly look for ways to make the cycle faster, cleaner, and less manual.\nPut AI to work. Use AI to automate the lower-value, repetitive parts of the job — data prep, reconciliation, routine inquiry handling — so the time you spend is on analysis and judgment, not copy-paste.\nSupport comp plan rollout. Partner with RevOps and Finance on plan design, modeling, and clean implementation each planning cycle.\nReport on commissions. Give leadership clear, trustworthy visibility into commission spend and attainment.\n\n"},{"text":"Required Qualifications:","content":"\n\n
\n3+ years in sales compensation / commissions administration, sales/GTM operations, RevOps, or FP&A — ideally in a fast-paced B2B SaaS environment.
\n\n
\nHands-on mastery of CaptivateIQ (or a comparable ICM tool, such as Qobra), including plan configuration and day-to-day administration.
\n\n
\nStrong analytical and spreadsheet skills; comfortable working with large data sets, CRM and BI tool data (Salesforce & Looker).
\n\n
\nExceptional accuracy and attention to detail, with a track record of hitting payout deadlines without exception.
\n\n
\nA genuine process-improvement instinct — you're never quite satisfied with the current state and you enjoy making things run better.
\n\n
\nReal fluency with AI tools and a habit of reaching for them to automate repetitive work.
\n\n
\nClear written and verbal communication, and the judgment to handle sensitive compensation conversations discreetly.
\n\n
\nFluency in English. Other languages are a plus.
\n\n
\nNice to have: familiarity with RevOps/GTM metrics, comp plan design, and partnering with FP&A.
\n\n\n
This base range is not including a yearly bonus (10 percent) and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.
","salaryDescriptionPlain":"This base range is not including a yearly bonus (10 percent) and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.\n","text":"Revenue Operations Manager, Planning & Commissions","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
Commissions are one of the most consequential things Revenue Operations owns. Every month and every quarter, the entire go-to-market organization is paid based on numbers we run — and the person who gets them right, on time, and clearly explained earns the trust of the whole field.
\n
We're looking for a Revenue Operations Manager to own that process end to end. This is a hands-on, individual-contributor role with real ownership from day one. You'll run the full commissions payout cycle — monthly and quarterly — administer our commissions platform, safeguard the data behind every payout, and be the go-to for anyone with a question about how they were paid. And because you'll own the whole process, you'll have the room to improve it: you'll look for ways to make it faster and cleaner, and you'll use AI to take the repetitive work off your plate, so your time goes to the parts that need real judgment. If you like the idea of taking something important and making it run well, this role is for you.
\n
This role will be located out of our Seattle / Bellevue office, working closely with the team in New York and stakeholders in other international locations.
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Berlin Office","team":"12008 - SDR","allLocations":["Berlin Office"]},"createdAt":1715782665409,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role:\nYou will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region\n \nThe ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your sales career. All in all, this role will enable you to develop consultative sales skills and grow professionally.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the role:
\nYou will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region
\n
\nThe ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your sales career. All in all, this role will enable you to develop consultative sales skills and grow professionally.
","id":"bd33e63f-e60c-4d95-a318-5ab8bd6092f3","lists":[{"text":"Your profile :","content":"\nFirst sales or customer facing experience\nFluent in German & English : you will be emailing, calling, meeting prospects on the german market\nGerman market knowledge is important (can be gathered from having worked / lived there, or affinity to the culture etc.)\nGood communication skills: active listening, empathy, problem-solving attitude\nTime management and organisation skills: ability to manage several accounts\nA willingness to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development. \n\n
"}],"text":"Sales Development Representative, DACH market - Berlin","country":"DE","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the role:
\nYou will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region
\n
\nThe ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your sales career. All in all, this role will enable you to develop consultative sales skills and grow professionally.
","descriptionBodyPlain":"About the role:\nYou will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region\n \nThe ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your sales career. All in all, this role will enable you to develop consultative sales skills and grow professionally.\n","hostedUrl":"https://jobs.lever.co/aircall/bd33e63f-e60c-4d95-a318-5ab8bd6092f3","applyUrl":"https://jobs.lever.co/aircall/bd33e63f-e60c-4d95-a318-5ab8bd6092f3/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
","categories":{"commitment":"Internship","department":"Sales & Partnerships","location":"Paris Office","team":"12001 - Account Executives","allLocations":["Paris Office"]},"createdAt":1778512212753,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWith already over 3000 customers in France and a dedicated team of 40+ people on this specific area, Aircall ambitions to keep growing fast within the French, Italian and Israeli markets.\n \nWe are seeking a highly motivated Sales Intern to join our dynamic team which is focused on the French, Italian and Middle East market and based in Paris.\n \nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales. \nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.\n \nThis position is based in our Paris office and will start in October 2026.\nDuration will be 6 months.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
With already over 3000 customers in France and a dedicated team of 40+ people on this specific area, Aircall ambitions to keep growing fast within the French, Italian and Israeli markets.
\n
\nWe are seeking a highly motivated Sales Intern to join our dynamic team which is focused on the French, Italian and Middle East market and based in Paris.
\n
\nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.
\nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.
\n
\nThis position is based in our Paris office and will start in October 2026.
\nDuration will be 6 months.
","id":"131dcb57-0ba9-45fe-b5a4-e88e118bb06d","lists":[{"text":"Key responsibilities :","content":"\nWork closely with Account Executives (AE) of the French Market to manage prospects from qualified lead to closing.\nParticipate in and observe sales calls to gain practical knowledge about the sales process and customer interactions.\nManage customer projects during their trial period, negotiate custom offers and close deals.\nSupport the team in positioning and articulating the Aircall value proposition to small businesses.\nCollaborate with cross-functional teams, such as marketing and customer success, to ensure a seamless customer experience throughout the sales process.\n"},{"text":"Qualifications :","content":"\nCurrently pursuing a Bachelor or Master’'s degree in Business Administration, or a related field.\nFrench (spoken and written) must be flawless when communicating with clients and fluent English will be necessary for internal communication.\nExcellent verbal and written communication skills, with the ability to articulate ideas clearly and persuasively.\nHighly motivated and results-oriented with a strong work ethic.\nExperience in a customer facing role (support or success) is a plus.\n"}],"text":"Sales Intern - French market - 6 months","country":"FR","workplaceType":"onsite","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"With already over 3000 customers in France and a dedicated team of 40+ people on this specific area, Aircall ambitions to keep growing fast within the French, Italian and Israeli markets.
\n
\nWe are seeking a highly motivated Sales Intern to join our dynamic team which is focused on the French, Italian and Middle East market and based in Paris.
\n
\nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.
\nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.
\n
\nThis position is based in our Paris office and will start in October 2026.
\nDuration will be 6 months.
","descriptionBodyPlain":"With already over 3000 customers in France and a dedicated team of 40+ people on this specific area, Aircall ambitions to keep growing fast within the French, Italian and Israeli markets.\n \nWe are seeking a highly motivated Sales Intern to join our dynamic team which is focused on the French, Italian and Middle East market and based in Paris.\n \nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales. \nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.\n \nThis position is based in our Paris office and will start in October 2026.\nDuration will be 6 months.\n","hostedUrl":"https://jobs.lever.co/aircall/131dcb57-0ba9-45fe-b5a4-e88e118bb06d","applyUrl":"https://jobs.lever.co/aircall/131dcb57-0ba9-45fe-b5a4-e88e118bb06d/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
","categories":{"commitment":"Internship","department":"Sales & Partnerships","location":"Paris Office","team":"12001 - Account Executives","allLocations":["Paris Office"]},"createdAt":1771491483570,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWith already nearly 4000 customers in Iberia and a dedicated team of 30+ people on this specific area, Aircall ambitions to keep growing fast within the Spanish, Portuguese markets.\n \nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.\n \nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.\n \nThis position is based in our Paris office, and will start in January 2027. Duration will be 6 months.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
With already nearly 4000 customers in Iberia and a dedicated team of 30+ people on this specific area, Aircall ambitions to keep growing fast within the Spanish, Portuguese markets.
\n
\nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.
\n
\nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.
\n
\nThis position is based in our Paris office, and will start in January 2027. Duration will be 6 months.
","id":"3a88fe56-9a33-476d-89de-76e4faa38cfc","lists":[{"text":"The responsibilities in this role :","content":"\nWork closely with Account Executives (AE) of the Iberia Markets to manage prospects from qualified lead to closing.\nParticipate in and observe sales calls to gain practical knowledge about the sales process and customer interactions.\nManage customer projects during their trial period, negotiate custom offers and close deals.\nSupport the team in positioning and articulating the Aircall value proposition to small businesses.\nCollaborate with cross-functional teams, such as marketing and customer success, to ensure a seamless customer experience throughout the sales process.\n"},{"text":"The skills required to succeed in this role :","content":"\nCurrently pursuing a Bachelor or Master’'s degree in Business Administration, or a related field.\nSpanish (spoken and written) must be flawless when communicating with clients and fluent English will be necessary for internal communication.\nExcellent verbal and written communication skills, with the ability to articulate ideas clearly and persuasively.\nHighly motivated and results-oriented with a strong work ethic.\nExperience in a customer facing role (support or success) is a plus.\n"}],"text":"Sales Intern - Iberia market - 6 months","country":"FR","workplaceType":"onsite","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"With already nearly 4000 customers in Iberia and a dedicated team of 30+ people on this specific area, Aircall ambitions to keep growing fast within the Spanish, Portuguese markets.
\n
\nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.
\n
\nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.
\n
\nThis position is based in our Paris office, and will start in January 2027. Duration will be 6 months.
","descriptionBodyPlain":"With already nearly 4000 customers in Iberia and a dedicated team of 30+ people on this specific area, Aircall ambitions to keep growing fast within the Spanish, Portuguese markets.\n \nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.\n \nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.\n \nThis position is based in our Paris office, and will start in January 2027. Duration will be 6 months.\n","hostedUrl":"https://jobs.lever.co/aircall/3a88fe56-9a33-476d-89de-76e4faa38cfc","applyUrl":"https://jobs.lever.co/aircall/3a88fe56-9a33-476d-89de-76e4faa38cfc/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Internship","department":"Sales & Partnerships","location":"London Office","team":"12001 - Account Executives","allLocations":["London Office","Paris Office"]},"createdAt":1781887415880,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAs a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.\n\nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.\n\nThis position is based in our Paris or London office, and will start in August 2026. Duration will be 6 months.\n*Unfortunately we cannot offer visa sponsorship for this role.\n\n\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
As a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.
This internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.
This position is based in our Paris or London office, and will start in August 2026. Duration will be 6 months.
*Unfortunately we cannot offer visa sponsorship for this role.
","id":"f1d2fb78-a40b-4a33-ab8f-75e573ba9749","lists":[{"text":"Key responsibilities :","content":"\nWork closely with Account Executives (AE) of the UK Market to manage prospects from qualified lead to closing.\nParticipate in and observe sales calls to gain practical knowledge about the sales process and customer interactions.\nManage customer projects during their trial period, negotiate custom offers and close deals.\nSupport the team in positioning and articulating the Aircall value proposition to small businesses.\nCollaborate with cross-functional teams, such as marketing and customer success, to ensure a seamless customer experience throughout the sales process.\n"},{"text":"Qualifications:","content":"\nCurrently pursuing a Bachelor or Master’'s degree in Business Administration, or a related field, if applying for the role in Paris\nEnglish (spoken and written) must be flawless when communicating with clients\nExcellent verbal and written communication skills, with the ability to articulate ideas clearly and persuasively.\nHighly motivated and results-oriented with a strong work ethic.\nExperience in a customer facing role (support or success) is a plus.\n"}],"text":"Sales Intern - UKI Market","country":"GB","workplaceType":"onsite","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"As a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.
This internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.
This position is based in our Paris or London office, and will start in August 2026. Duration will be 6 months.
*Unfortunately we cannot offer visa sponsorship for this role.
","descriptionBodyPlain":"As a Sales Intern, you will have the opportunity to gain hands-on experience in the fast-paced world of B2B software sales.\n\nThis internship will provide valuable insights into the sales process, customer relationship management and market research within the SaaS industry. This role offers an excellent learning opportunity to develop consultative sales skills and grow professionally for individuals interested in pursuing a career in sales.\n\nThis position is based in our Paris or London office, and will start in August 2026. Duration will be 6 months.\n*Unfortunately we cannot offer visa sponsorship for this role.\n\n\n","hostedUrl":"https://jobs.lever.co/aircall/f1d2fb78-a40b-4a33-ab8f-75e573ba9749","applyUrl":"https://jobs.lever.co/aircall/f1d2fb78-a40b-4a33-ab8f-75e573ba9749/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
","categories":{"commitment":"Internship","department":"Sales & Partnerships","location":"Paris Office","team":"11002 - Partnerships","allLocations":["Paris Office"]},"createdAt":1780305446391,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nFrance is one of Aircall's most strategic and mature markets, offering a unique opportunity to work with some of our largest technology and consulting partners while contributing to the growth of our AI-powered solutions.\n \nAs a Sales Partner Manager Intern France for the French market at Aircall, you’ll have the opportunity to work closely with our Partnerships team, supporting initiatives that help us grow our network of partners and optimize existing relationships. \n \nYou'll gain hands-on experience with partner acquisition and management, business development, partner marketing, and relationship management, while also developing skills in data management.\n \nThis position is based in our Paris Office. \nContract duration : 6 months.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
France is one of Aircall's most strategic and mature markets, offering a unique opportunity to work with some of our largest technology and consulting partners while contributing to the growth of our AI-powered solutions.
\n
\nAs a Sales Partner Manager Intern France for the French market at Aircall, you’ll have the opportunity to work closely with our Partnerships team, supporting initiatives that help us grow our network of partners and optimize existing relationships.
\n
\nYou'll gain hands-on experience with partner acquisition and management, business development, partner marketing, and relationship management, while also developing skills in data management.
\n
\nThis position is based in our Paris Office.
\nContract duration : 6 months.
","id":"ae78bd4b-a11e-4cb3-8e81-a0f0a4b28b9b","lists":[{"text":"Key responsibilities","content":"\nIdentify, qualify, and engage new potential partners across Italy (distributors, consultants, system integrators, etc.).\nHelp partners grow their expertise around Aircall’s product and value proposition.\nStrengthen commercial relationships through recurring check-ins, pipeline reviews, and collaborative business planning.\nEducate partners around AI-related features, use cases, and product innovation.\nMap relevant technology players, industry verticals, and local business communities.\nParticipate in the creation of joint marketing actions: webinars, events, content, campaigns, customer stories.\n"},{"text":"Qualifications: ","content":"\nProactive, eager to learn, and comfortable working in a fast-paced environment.\nExcellent written and verbal communication skills in French and English.\nAdaptable and engaged, self-motivated, thrives in a dynamic setting.\nStrong organizational skills and attention to detail.\nInterest in partnerships, sales, or business development.\nTop–tier business school or university program, currently pursuing a degree in Business, Marketing, or a related field.\nFamiliarity with Salesforce, Hubspot or other CRM tools.\n"},{"text":"Joining Aircall : ","content":"\nJoin a company with outstanding AI potential, at a pivotal moment where the industry is entering a new era and groundbreaking opportunities are ahead.\nBe part of an exciting growth journey with a global team.\nGain hands-on experience in partnerships, business development, and marketing.\nBe part of an exciting growth journey with a global team with 45+ nationalities and multicultural mindset.\nWork in a fun, inclusive, and supportive environment.\nOpportunity for personal growth and development.\n"}],"text":"Sales Partner Manager Intern","country":"FR","workplaceType":"onsite","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"France is one of Aircall's most strategic and mature markets, offering a unique opportunity to work with some of our largest technology and consulting partners while contributing to the growth of our AI-powered solutions.
\n
\nAs a Sales Partner Manager Intern France for the French market at Aircall, you’ll have the opportunity to work closely with our Partnerships team, supporting initiatives that help us grow our network of partners and optimize existing relationships.
\n
\nYou'll gain hands-on experience with partner acquisition and management, business development, partner marketing, and relationship management, while also developing skills in data management.
\n
\nThis position is based in our Paris Office.
\nContract duration : 6 months.
","descriptionBodyPlain":"France is one of Aircall's most strategic and mature markets, offering a unique opportunity to work with some of our largest technology and consulting partners while contributing to the growth of our AI-powered solutions.\n \nAs a Sales Partner Manager Intern France for the French market at Aircall, you’ll have the opportunity to work closely with our Partnerships team, supporting initiatives that help us grow our network of partners and optimize existing relationships. \n \nYou'll gain hands-on experience with partner acquisition and management, business development, partner marketing, and relationship management, while also developing skills in data management.\n \nThis position is based in our Paris Office. \nContract duration : 6 months.\n","hostedUrl":"https://jobs.lever.co/aircall/ae78bd4b-a11e-4cb3-8e81-a0f0a4b28b9b","applyUrl":"https://jobs.lever.co/aircall/ae78bd4b-a11e-4cb3-8e81-a0f0a4b28b9b/apply"},{"additionalPlain":"We know that success comes from clever work and deserves recognition and reward.\nWe value people who are bold, ambitious, collaborative and customer-centric. \nWe are a global community growing together.\nIf you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!\nAircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.\n\n\nWhy join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"\n
We know that success comes from clever work and deserves recognition and reward.
\n
We value people who are bold, ambitious, collaborative and customer-centric.
\n
We are a global community growing together.
\n
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
\n
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Internship","department":"Sales & Partnerships","location":"Madrid Office","team":"11002 - Partnerships","allLocations":["Madrid Office"]},"createdAt":1781850846058,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nFrom the Aircall office in Madrid, you will be responsible for supporting Aircall's strategic direction for Iberia.\nPartnership is one of the main strategic drivers for growth in the EMEA region. You will be supporting the growth and development of existing partnerships as well as acquiring New Partners. You will drive them through our Partner program, onboarding and enabling the partner to be successful. Your main goal will be to work hand-in-hand with our Partners to generate new business.\nYour leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
From the Aircall office in Madrid, you will be responsible for supporting Aircall's strategic direction for Iberia.
\n
Partnership is one of the main strategic drivers for growth in the EMEA region. You will be supporting the growth and development of existing partnerships as well as acquiring New Partners. You will drive them through our Partner program, onboarding and enabling the partner to be successful. Your main goal will be to work hand-in-hand with our Partners to generate new business.
\n
Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.
\n
\n
\n
As a Partnerships Intern, you will support the growth of partner engagement and the ongoing management of our technology alliances. The objective of this role is to help strengthen relationships within our strategic partner ecosystem (Salesforce, HubSpot, Intercom, Zendesk, etc.) and contribute to partnership-driven growth opportunities.
\n
You will assist with partner relationship management, identify potential business opportunities, and collaborate with cross-functional teams to support successful partnership initiatives. This internship offers exposure to strategic partnerships, business development, and stakeholder management while providing hands-on experience in a fast-paced environment.
\n
\n\n
Partnership Management: Support the development and management of relationships with strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms).\n
Partner Development: Assist in identifying new partnership opportunities and help develop strategies to expand Aircall’s presence in Iberia.\n
Work closely with the Strategic Partner Manager to support the development and execution of prospecting strategies and action plans.\n
Business Development: Support the follow-up of partner-generated leads and help progress pipeline opportunities through the sales cycle.\n
Collaborate with cross-functional teams such as Marketing, Partnerships, BDR, Customer Success, Product, and Tech to support growth initiatives in the market.\n
Assist in the organization of marketing events and follow up with attendees and prospects.\n\n
\n\n
\nBachelor’s/Master’s Degree degree in Business, Marketing (top-tiers or a related field.
\n\n
\nNative Spanish and fluent English is a must
\n\n
\nEntrepreneurial mindset to establish and grow our presence in a new market, demonstrating autonomy,
\n\n
\nSelf-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
\n\n
\nNaturally curious and passionate about learning and adapting to new markets, technologies, and sales strategies in Iberia
\n\n
\nYou have used and acquired a good understanding of CRM (Salesforce, Zendesk and Hubspot, etc).
\n\n
\nTons of energy, passion, humor, compassion, and enthusiasm
\n\n\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
From the Aircall office in Madrid, you will be responsible for supporting Aircall's strategic direction for Iberia.
\n
Partnership is one of the main strategic drivers for growth in the EMEA region. You will be supporting the growth and development of existing partnerships as well as acquiring New Partners. You will drive them through our Partner program, onboarding and enabling the partner to be successful. Your main goal will be to work hand-in-hand with our Partners to generate new business.
\n
Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.
\n
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"New York Office","team":"12001 - Account Executives","allLocations":["New York Office"]},"createdAt":1781292453677,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Team:\n \nOur Sales team is built around resourceful, intelligent, dedicated, and technically savvy professionals. We’re looking for an Account Executive who will immerse themselves in Aircall’s ecosystem and speak the industry language fluently. Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the role for the foreseeable future.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Team:
\n
\nOur Sales team is built around resourceful, intelligent, dedicated, and technically savvy professionals. We’re looking for an Account Executive who will immerse themselves in Aircall’s ecosystem and speak the industry language fluently. Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the role for the foreseeable future.
","id":"9772cb47-c198-428b-87af-b0298a0d8607","lists":[{"text":"Key Responsibilities: ","content":"\nLeverage exceptional prospecting skills to build pipeline\nGuide prospects through our sales cycle while documenting all customer interactions (calls, emails, demos) in Salesforce\nUse a consultative selling approach: Uncover pain points and help prospects realize Aircall’s value through conversational discovery calls & tailored demos\nWork collaboratively with other teams (Sales Development, Onboarding, Customer Success, Solutions Engineering, Support) to drive opportunities across the finish line\nAccurately forecast new revenue each week, month, and quarter by keeping pipeline up to date within Salesforce\n"},{"text":"Qualifications:","content":"\n4 years or more of experience closing SMB/Mid-Market business\nConsistent attainment (and overachievement) of quota and revenue goals in a high-volume, transactional sale\nExperience in a fast-paced environment with many competing priorities: An ability to stay organized and efficiently manage your time\nFamiliarity with SPICED Sales Methodology & ability to challenge prospects & status quo\nAbility to articulate technical components of a product in a simple and effective manner (Selling Aircall requires a deep product knowledge. Learning these functions and clearly expressing their value is what this role is all about)\nAn eagerness to become a product expert, understanding how customers are using Aircall and Aircall’s dozens of powerful software integrations\nYou’re a driven, goal-oriented team player with a “must-win” attitude: we win and lose as a team\nThe willingness to learn and be coached! Our product, sales processes, team, and company will continue to evolve and there is always more to learn\nYou learn from failure: We’re risk-takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company\nYou’re resourceful and scrappy: you will figure out what you need quickly to get the job done and get the deal across the finish line. You don’t wait for answers to come to you, you go out and find answers\nA desire to grow within the AE role for 2-3 years minimum. This is a long-term role with plenty of room for individual development (and significant earning potential!)\n"}],"salaryRange":{"min":88000,"currency":"USD","interval":"per-year-salary","max":90000},"salaryDescription":"$176-$180,000 OTE
\nThe base salary range for this position is between the $88,000 and $90,000 per year range. This is not including bonuses/commission plans, and other benefits. The OTE of this position is within the $176,500-$180,000 OTE range with uncapped commission. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.
","salaryDescriptionPlain":"$128,500-$180,000 OTE\nThe base salary range for this position is between the $70,000 and $90,000 per year range. This is not including bonuses/commission plans, and other benefits. The OTE of this position is within the $128,500-$180,000 OTE range with uncapped commission. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Senior Account Executive","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Team:
\n
\nOur Sales team is built around resourceful, intelligent, dedicated, and technically savvy professionals. We’re looking for an Account Executive who will immerse themselves in Aircall’s ecosystem and speak the industry language fluently. Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the role for the foreseeable future.
","descriptionBodyPlain":"About the Team:\n \nOur Sales team is built around resourceful, intelligent, dedicated, and technically savvy professionals. We’re looking for an Account Executive who will immerse themselves in Aircall’s ecosystem and speak the industry language fluently. Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the role for the foreseeable future.\n","hostedUrl":"https://jobs.lever.co/aircall/9772cb47-c198-428b-87af-b0298a0d8607","applyUrl":"https://jobs.lever.co/aircall/9772cb47-c198-428b-87af-b0298a0d8607/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"10001 - Communications Platform","allLocations":["Madrid Office"]},"createdAt":1781620262121,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role :\nAs a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up.\n \nUsing a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, ...).\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the role :
\nAs a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.
\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up.
\n
\nUsing a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, ...).
","id":"fd2ffbc4-8b6c-41b5-af41-cd2ec540aa6c","lists":[{"text":"Key Responsibilities :","content":"\nParticipate in requirements analysis to help with providing the right technical and business solutions for our customers\nHave key responsibilities within the design, architecture, and end-to-end delivery of key modules\nWrite clean scalable code and test and deploy applications and systems\nRevise, update, refactor, and debug code\nBe part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients\nInvolvement in product and platform performance optimization and live site monitoring\nParticipate in an on-call rotation to respond to critical system issues and ensure continuous system reliability\nMentor team members\n"},{"text":"Qualifications :","content":"\nYou have at least 6+ years of experience in back-end development in a large scale, typed language, with experience in Typescript, with a focus on delivering for security, scalability, availability, and performance\nYou will have worked extensively with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon\nYou can talk easily and spontaneously about most of the offerings on AWS, when to use them, and how, and can explain to junior engineers.\nYou have experience working with serverless services using infrastructure as code like CloudFormation or Terraform.\nSecurity is at the forefront of your mind in everything that you do.\nAnd last but not least, if you have experience working with GraphQL it will be a huge plus!\n"}],"text":"Senior Backend Engineer","country":"ES","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the role :
\nAs a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.
\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up.
\n
\nUsing a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, ...).
","descriptionBodyPlain":"About the role :\nAs a Senior Backend Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value on top of voice.\nBest practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up.\n \nUsing a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, ...).\n","hostedUrl":"https://jobs.lever.co/aircall/fd2ffbc4-8b6c-41b5-af41-cd2ec540aa6c","applyUrl":"https://jobs.lever.co/aircall/fd2ffbc4-8b6c-41b5-af41-cd2ec540aa6c/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1773836092493,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.
\n
As part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.
\n
"}],"text":"Senior Data Engineer - Real time analytics","country":"ES","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.
\n
As part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.
\n
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Paris Office","team":"13001 - Engineering","allLocations":["Paris Office"]},"createdAt":1775654586985,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.
\n
As part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.
\n
"}],"text":"Senior Data Engineer - Real time analytics","country":"FR","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.
\n
As part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.
\n
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"London Office","team":"13001 - Engineering","allLocations":["London Office"]},"createdAt":1775654625263,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.
\n
As part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.
\n
"}],"text":"Senior Data Engineer - Real time analytics","country":"GB","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.
\n
As part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.
\n
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"France Remote","team":"13001 - Engineering","allLocations":["France Remote"]},"createdAt":1778075789976,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.\nAs part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.
\n
As part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.
\n
"}],"text":"Senior Data Engineer - Real time analytics","country":"FR","workplaceType":"remote","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
We are looking for an engaged and passionate Senior Data Engineer to join our growing Engineering Team. In this role, you will be a key member of the team managing our analytics and event platform stack.
\n
As part of the Analytics & Data Platform team, you will build features for over 22,000 customers across the globe. Your work will unlock the value of data, empowering our customers to make informed decisions through real-time insights, monitoring, and comprehensive analytical reports.
\n
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"San Francisco Office","team":"13001 - Engineering","allLocations":["San Francisco Office"]},"createdAt":1782237978793,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the team\nOur Data team is the backbone of Aircall’s decision-making process, driving product development and business growth with cutting-edge data products, tools, and actionable insights\n \nAbout the role\nAs a Data Scientist, you will provide invaluable insights to our product and business teams, working closely with our product and engineering leaders. You'll support impactful initiatives including pricing, packaging, multi-product strategies and self-service approaches. You will collaborate cross-functionally with Engineering, Sales, Finance, Marketing, and Customer Relations to translate data needs into powerful solutions. You'll also establish best practices in analytics and mentor team members, ensuring high standards in data governance and insight generation.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
About the team
\n
Our Data team is the backbone of Aircall’s decision-making process, driving product development and business growth with cutting-edge data products, tools, and actionable insights
\n
\n
About the role
\n
As a Data Scientist, you will provide invaluable insights to our product and business teams, working closely with our product and engineering leaders. You'll support impactful initiatives including pricing, packaging, multi-product strategies and self-service approaches. You will collaborate cross-functionally with Engineering, Sales, Finance, Marketing, and Customer Relations to translate data needs into powerful solutions. You'll also establish best practices in analytics and mentor team members, ensuring high standards in data governance and insight generation.
\n
\n\n
Partner with product and business leaders to define the analytics roadmap and deliver key projects in customer acquisition, engagement, and retention\nProvide actionable insights and compelling narratives to influence major decisions at the C-level\nBuild a culture of experimentation by designing and executing rigorous A/B tests to measure business impact \nWork closely with data engineers to continuously improve the data stack, governance practices, and analysis quality\n\n"},{"text":"A little more about you:","content":"\n5+ years of hands-on technical experience in a high growth environment\nProficiency in SQL for deriving insights\nProficiency in Python\nData-driven, structured and solution oriented with extensive experience in building rigorous experiments\nExcellent interpersonal skills and the ability to explain complex data clearly to stakeholders at all levels\nYou have an insatiable curiosity and are biased toward action\n"}],"salaryRange":{"min":170000,"max":220000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.
","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Senior Data Scientist","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
About the team
\n
Our Data team is the backbone of Aircall’s decision-making process, driving product development and business growth with cutting-edge data products, tools, and actionable insights
\n
\n
About the role
\n
As a Data Scientist, you will provide invaluable insights to our product and business teams, working closely with our product and engineering leaders. You'll support impactful initiatives including pricing, packaging, multi-product strategies and self-service approaches. You will collaborate cross-functionally with Engineering, Sales, Finance, Marketing, and Customer Relations to translate data needs into powerful solutions. You'll also establish best practices in analytics and mentor team members, ensuring high standards in data governance and insight generation.
\n
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Remote NY","team":"14003 - Support Ops","allLocations":["Remote NY"]},"createdAt":1778172604604,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role:\n\nWe are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team. In this senior role, you will lead complex fraud investigations and drive data-informed decisions that directly protect Aircall's services and customers.\nReporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
About the role:
We are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team. In this senior role, you will lead complex fraud investigations and drive data-informed decisions that directly protect Aircall's services and customers.
\n
Reporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection.
\n
\n\n
\nDiligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation
\n\n
\nHandle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data
\n\n
\nConduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions
\n\n
\nReview and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity
\n\n
\nPartner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution
\n\n
\nAssist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices
\n\n
\nAccurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts
\n\n\n
\n
\n- \n
5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company
\n \n- \n
Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent). You are comfortable extracting data for your ad-hoc analyses independently
\n \n- \n
Solid judgment when handling complex, high-impact fraud cases. Able to make well-supported, data-driven decisions under ambiguity
\n \n- \n
Hands-on experience reviewing KYC and KYB documentation as part of fraud or risk assessment processes
\n \n- \n
Experience with ATO (account takeover) detection and response, including containment workflows and post-incident monitoring
\n \n- \n
Experience with fraud detection tools, case management platforms (e.g. Zendesk), and industry best practices
\n \n- \n
Exceptional written and oral communication skills. Able to convey complex fraud scenarios to varied audiences in plain language, with clear and actionable conclusions
\n \n- \n
Highly proactive, organized, and accountable. Capable of ruthless prioritization across concurrent cases and comfortable escalating blockers without being prompted
\n \n- \n
Customer-first mindset with a track record of strong internal and external stakeholder management
\n \n- \n
Nice to have: experience in the TelCo sector, familiarity with telecom fraud vectors (e.g. toll fraud, phishing, callback scams) is a strong plus
\n \n\n
This is not including a 10 percent annual bonus and other benefits.
","salaryDescriptionPlain":"This is not including a 10 percent annual bonus and other benefits.\n","text":"Senior Fraud Operations Specialist","country":"US","workplaceType":"remote","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
About the role:
We are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team. In this senior role, you will lead complex fraud investigations and drive data-informed decisions that directly protect Aircall's services and customers.
\n
Reporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection.
\n
Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, commuter, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"New York Office","team":"13014 - Infrastructure","allLocations":["New York Office"]},"createdAt":1765823985332,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAircall is hiring a Senior GRC Engineer to build and operate the engineering backbone of our Governance, Risk & Compliance program. You'll join the Security Engineering team, reporting to the Security Engineering Manager, and partner closely with IT, Privacy, Legal, Product, and Engineering to make compliance a continuously-verified property of how we build and run Aircall — not a once-a-year audit scramble.\nThis is a hands-on engineering role. You'll automate controls, integrate our GRC platform with the systems that produce evidence, and turn policies into code where possible. You'll be the technical owner of SOC 2 and ISO 27001 readiness from an engineering perspective, and a key contributor to how we mature risk management, vendor security, and audit operations as Aircall scales.\n This role will sit within the CTO organization, alongside Security & Infrastructure Engineering building the security foundation of a future Governance, Risk & Compliance (GRC) function.\n\n\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
Aircall is hiring a Senior GRC Engineer to build and operate the engineering backbone of our Governance, Risk & Compliance program. You'll join the Security Engineering team, reporting to the Security Engineering Manager, and partner closely with IT, Privacy, Legal, Product, and Engineering to make compliance a continuously-verified property of how we build and run Aircall — not a once-a-year audit scramble.
\nThis is a hands-on engineering role. You'll automate controls, integrate our GRC platform with the systems that produce evidence, and turn policies into code where possible. You'll be the technical owner of SOC 2 and ISO 27001 readiness from an engineering perspective, and a key contributor to how we mature risk management, vendor security, and audit operations as Aircall scales.
\n This role will sit within the CTO organization, alongside Security & Infrastructure Engineering building the security foundation of a future Governance, Risk & Compliance (GRC) function.
\n
","id":"ea2a9614-6bbe-4e17-b280-3340423d75d1","lists":[{"text":"Key Responsibilities","content":"\n\nDesign, implement, and operate technical controls that satisfy SOC 2, ISO 27001, NIST, and GDPR requirements across our cloud (AWS), SaaS, and corporate environments.
\n\n\nBuild and maintain integrations between our GRC platform (Drata) and source systems — IdP, cloud providers, ticketing, code repositories, HRIS, endpoint management — to automate evidence collection and continuous control monitoring.
\n\n\nEngineer \"compliance-as-code\" workflows: codify policies and controls, automate drift detection, and surface failing controls back to owning teams via Jira, Slack, or dashboards.
\n\n\nSupport and progressively automate audit readiness: SOC 2 Type II, ISO 27001 (and any future certifications such as HIPAA, FedRAMP, PCI as the strategy evolves), preparing evidence, walking auditors through controls, and remediating findings.
\n\n\nOperate the enterprise risk register day-to-day: run risk assessments, track mitigations, and produce reporting that helps leadership make decisions.
\n\n\nBuild and run the technical side of the vendor security program — questionnaire automation, tiering, evidence review, and ongoing monitoring of critical vendors.
\n\n\nPartner with IT, Product, and Engineering to embed security and compliance requirements into the SDLC, change management, access reviews, and infrastructure provisioning.
\n\n\nContribute to incident response from the GRC side: maintain runbooks and policies, ensure regulatory and contractual notification timelines are met, and capture evidence and lessons learned.
\n\n\nPartner with Legal/Privacy on GDPR obligations, data residency, DPAs, and customer security commitments.
\n\n\nHelp mature security awareness and training — measuring effectiveness, not just running it.
\n\nAuthor and maintain security policies and standards in clear, accurate language that engineers will actually read.\nPromote a security-first culture across all functions, ensuring employees understand their role in protecting company and customer data.\n\n
"},{"text":"Qualifications","content":"\n\n5+ years in security, with at least 2–3 years in a GRC engineering, security engineering, or compliance automation role at a SaaS or cloud-native company.
\n\n\nStrong working knowledge of SOC 2, ISO 27001, NIST CSF / 800-53, and GDPR, and what it takes to actually operate (not just pass) them.
\n\n\nHands-on experience with a modern GRC platform (Ideally Drata) — including building or extending its integrations, not just clicking through the UI.
\n\n\nComfortable using AI tools to accelerate delivery and scale impact.
\n\n\nComfortable writing code (Python, Go, or similar) and working with cloud APIs (AWS), Terraform/IaC, and CI/CD pipelines.
\n\n\nSolid understanding of cloud security, identity and access management, and how engineering teams ship software.
\n\n\nExperience supporting external audits as a technical lead and remediating findings.
\n\n\nWorking knowledge of risk management frameworks and vendor security assessment.
\n\n\nStrong written communication — you can turn a control requirement into a clear ticket, runbook, or policy that gets adopted.
\n\n\nBonus: relevant certifications (CISA, CISSP, ISO 27001 LI/LA, AWS/GCP security), experience with privacy engineering, or prior work building a GRC function from early stage to audit-ready.
\n\n"}],"salaryRange":{"min":180000,"max":200000,"currency":"USD","interval":"per-year-salary"},"salaryDescription":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.
","salaryDescriptionPlain":"This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Senior GRC Engineer","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"Aircall is hiring a Senior GRC Engineer to build and operate the engineering backbone of our Governance, Risk & Compliance program. You'll join the Security Engineering team, reporting to the Security Engineering Manager, and partner closely with IT, Privacy, Legal, Product, and Engineering to make compliance a continuously-verified property of how we build and run Aircall — not a once-a-year audit scramble.
\nThis is a hands-on engineering role. You'll automate controls, integrate our GRC platform with the systems that produce evidence, and turn policies into code where possible. You'll be the technical owner of SOC 2 and ISO 27001 readiness from an engineering perspective, and a key contributor to how we mature risk management, vendor security, and audit operations as Aircall scales.
\n This role will sit within the CTO organization, alongside Security & Infrastructure Engineering building the security foundation of a future Governance, Risk & Compliance (GRC) function.
\n
","descriptionBodyPlain":"Aircall is hiring a Senior GRC Engineer to build and operate the engineering backbone of our Governance, Risk & Compliance program. You'll join the Security Engineering team, reporting to the Security Engineering Manager, and partner closely with IT, Privacy, Legal, Product, and Engineering to make compliance a continuously-verified property of how we build and run Aircall — not a once-a-year audit scramble.\nThis is a hands-on engineering role. You'll automate controls, integrate our GRC platform with the systems that produce evidence, and turn policies into code where possible. You'll be the technical owner of SOC 2 and ISO 27001 readiness from an engineering perspective, and a key contributor to how we mature risk management, vendor security, and audit operations as Aircall scales.\n This role will sit within the CTO organization, alongside Security & Infrastructure Engineering building the security foundation of a future Governance, Risk & Compliance (GRC) function.\n\n\n","hostedUrl":"https://jobs.lever.co/aircall/ea2a9614-6bbe-4e17-b280-3340423d75d1","applyUrl":"https://jobs.lever.co/aircall/ea2a9614-6bbe-4e17-b280-3340423d75d1/apply"},{"additional":"","additionalPlain":"","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1781773054653,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n \nWithin Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights. Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.\n","description":"\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\n
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\n
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\n
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\n
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
\n
\n
Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights. Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.
\n
\n
We are looking for a Senior Product Designer to join Aircall. This is a unique role where you will act as our founding designer. It is a fast, lean, and obsessively accountable. You will be the design voice of the product: the person who owns the experience end-to-end, sets the quality bar, and makes the calls that shape how thousands of sales people interact with AI every day.
\nThis is not a role where you wait for tickets. You will improve what exists, fix the legacy we've accumulated while moving fast, and design what's coming next — the future of AI in voice and communication. You'll do all three at once, and you'll decide which trade-offs are worth making to ship.
\nThis role is for someone senior and self-directed — someone who already knows what good UI and good UX look like, and doesn't need a playbook to get there. You understand design systems, interaction patterns, and the difference between polish that matters and polish that doesn't. You move fast without losing craft, and you know perfection is the enemy of progress in a startup.
\nYou'll partner extremely closely with our Leadership team — but you're expected to challenge, not just execute. You'll bring opinions, defend them, and change your mind when the user proves you wrong. And you'll stay close to the client: discovering problems on calls, in data, and in the product itself, sometimes together and sometimes entirely on your own.
\n"},{"text":"What You’ll Do","content":"\n
In this role you will own product design end-to-end — from discovery and interaction design to high-fidelity execution and the design system that holds it all together.
\n
Design & Craft
\n\n
Own the experience: Drive the end-to-end product experience — flows, interaction design, and high-fidelity UI — for a complex AI product used daily by sales teams.\n
Fix the legacy: Audit and systematically improve the experience and visual debt we've accumulated while moving fast, raising the overall quality bar without halting momentum.\n
Design what's next: Translate the agentic, AI-native vision into concrete, usable interfaces — making novel AI interactions feel obvious and trustworthy.\n
Design system: Build and evolve a pragmatic, scalable design system in Figma that lets us ship consistently and fast.\n
AI-augmented workflow: Make AI a core part of your daily craft — to design and prototype faster, brainstorm and explore more directions, and accelerate the everyday work. We expect you to push how far AI can take a designer's workflow.\n\n
Discovery & Partnership
\n\n
Stay close to the client: Talk to users, sit in on calls, dig into product data, and surface the real problems worth solving — independently or alongside the team.\n
Partner and challenge: Work hand-in-hand with the tech team and product founder; bring strong, well-reasoned opinions and the willingness to push back and explore alternatives together.\n
Make trade-offs: Decide what to ship now versus later, what's worth the craft, and what's good enough — and communicate those decisions clearly.\n
Work with engineering: Collaborate tightly with frontend engineers (NextJS, Tailwind) to ensure what ships matches the intent and feels right in the hands of users.\n\n
\n
Core Design
\n\n
5+ years of senior product design experience, ideally shipping complex B2B/SaaS or AI products.\n
A strong portfolio that demonstrates mastery of UX and UI — you know the good practices, the good patterns, and when to break them.\n
Fluency in Figma and modern design-system thinking.\n
Comfort designing for ambiguity: novel AI interactions, data-heavy workflows, and products that change weekly.\n
Strong sense of interaction detail, visual craft, and information hierarchy.\n\n
Mindset
\n\n
You are fast. You ship, iterate, and learn rather than polish in a vacuum.\n
You are extremely accountable — you own outcomes, not just deliverables.\n
You think like a founder: you make trade-offs, prioritize ruthlessly, and move.\n
You challenge constructively and stay close to real users and their real problems.\n
You're excited about AI as a design material, not just a feature.\n\n
International Environment
\n\n
Communication skills are a must — you'll sync constantly with stakeholders from Product, Engineering, and Business; you need to be willing to stay close to our users and their real problems.\n
Fluency in English is required, and Spanish is a plus.
\n\n
\n\n"},{"text":"Why join us?","content":"\n
\n
\n
\n
\n
🚀 Key moment to join Aircall in terms of growth and opportunities
\n
💆♀️ Our people matter, work-life balance is important at Aircall
\n
📚 Fast-learning environment, entrepreneurial and strong team spirit
\n
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n
💶 Competitive salary package & benefits
\n
\n
DE&I Statement:
\n
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\n
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\n
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
\n
\n
\n
\n
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
\n
\n
\n
\n
\n
\n
\n
\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\n
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\n
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\n
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\n
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
\n
\n
Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights. Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.
\n
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Paris Office","team":"14012 - Revenue Operations","allLocations":["Paris Office"]},"createdAt":1783032734611,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe're looking for a Senior Revenue Operations Business Partner to serve as the dedicated operational partner to the GM, EMEA. In this role, you'll be the connective tissue between the EMEA go-to-market (GTM) organization and Global Revenue Operations (RevOps), owning the operating cadence, surfacing the insights that drive decisions, and turning regional strategy into executable plans.\nYou'll support the full EMEA GTM motion across Business Development Representative (BDR), Account Executive (AE), Partner Account Manager (PAM), Account Manager (AM), Solutions Engineer (SE), Customer Engineer (CE), and Forward Deployed Engineer (FDE) functions, spanning four Areas: FIME, UKI, DACH, and Iberia. You'll run the forecast and QBR cadence, own analytics and insights for the region, drive process improvement, and feed regional learnings back into the Global RevOps Center of Excellence, so best practices scale across the business.\nThis is a high-visibility role for someone who can move fluently between the boardroom and the spreadsheet — equally comfortable facilitating an executive forecast review and building the capacity model underneath it.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
We're looking for a Senior Revenue Operations Business Partner to serve as the dedicated operational partner to the GM, EMEA. In this role, you'll be the connective tissue between the EMEA go-to-market (GTM) organization and Global Revenue Operations (RevOps), owning the operating cadence, surfacing the insights that drive decisions, and turning regional strategy into executable plans.
\n
You'll support the full EMEA GTM motion across Business Development Representative (BDR), Account Executive (AE), Partner Account Manager (PAM), Account Manager (AM), Solutions Engineer (SE), Customer Engineer (CE), and Forward Deployed Engineer (FDE) functions, spanning four Areas: FIME, UKI, DACH, and Iberia. You'll run the forecast and QBR cadence, own analytics and insights for the region, drive process improvement, and feed regional learnings back into the Global RevOps Center of Excellence, so best practices scale across the business.
\n
This is a high-visibility role for someone who can move fluently between the boardroom and the spreadsheet — equally comfortable facilitating an executive forecast review and building the capacity model underneath it.
\n
\n\n
\nAct as the trusted operational partner to the GM, EMEA, owning the region's GTM operating model and rhythm of business
\n\n
\nRun the EMEA forecast process end to end — preparing, facilitating, and following up on weekly forecast calls across the four Areas (FIME, UKI, DACH, Iberia)
\n\n
\nOwn the quarterly business review (QBR) cadence: structure, narrative, data, and readouts for regional and executive audiences
\n\n
\nDeliver analytics and insights across the full EMEA GTM funnel (BDR, AE, PAM, AM, SE, CE, FDE), translating data into clear, actionable recommendations
\n\n
\nLead process improvement initiatives that increase seller productivity, pipeline health, and forecast accuracy
\n\n
\nPartner with the Global RevOps Center of Excellence, providing regional inputs and adopting standardized best practices, tooling, and methodologies
\n\n
\nDrive annual planning for EMEA, including territory design, segmentation, and capacity/headcount modeling
\n\n
\nSupport quota setting, coverage models, and GTM design in partnership with Sales, Finance, and the broader RevOps team
\n\n
\nMaintain data quality and operational discipline across the region's systems and reporting
\n\n\n
\n\n
\n5+ years of experience in Revenue Operations, Sales Operations, Strategy & Operations, or a comparable analytical/commercial role, ideally within a high-growth B2B SaaS environment
\n\n
\nStrong experience supporting a multi-segment, multi-country GTM organization across direct, partner, and post-sales motions
\n\n
\nDemonstrated ownership of forecasting, pipeline management, and QBR processes at a regional or business-unit level
\n\n
\nExcellent analytical skills — fluency with Salesforce and BI/reporting tools (Looker, Hex); comfort building capacity, territory, and segmentation models
\n\n
\nExperience with annual planning, including territory and quota design
\n\n
\nExceptional stakeholder management — credible with senior commercial leaders and able to influence without authority
\n\n
\nStrong communication and storytelling skills; able to turn complex data into a clear executive narrative
\n\n
\nA bias for action, comfort with ambiguity, and the ability to operate independently in a fast-moving environment
\n\n
\nFluency in English required; additional European languages (French, German, Spanish) a plus
\n\n\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
We're looking for a Senior Revenue Operations Business Partner to serve as the dedicated operational partner to the GM, EMEA. In this role, you'll be the connective tissue between the EMEA go-to-market (GTM) organization and Global Revenue Operations (RevOps), owning the operating cadence, surfacing the insights that drive decisions, and turning regional strategy into executable plans.
\n
You'll support the full EMEA GTM motion across Business Development Representative (BDR), Account Executive (AE), Partner Account Manager (PAM), Account Manager (AM), Solutions Engineer (SE), Customer Engineer (CE), and Forward Deployed Engineer (FDE) functions, spanning four Areas: FIME, UKI, DACH, and Iberia. You'll run the forecast and QBR cadence, own analytics and insights for the region, drive process improvement, and feed regional learnings back into the Global RevOps Center of Excellence, so best practices scale across the business.
\n
This is a high-visibility role for someone who can move fluently between the boardroom and the spreadsheet — equally comfortable facilitating an executive forecast review and building the capacity model underneath it.
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1780988712014,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.
\n
\nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
","id":"60a4ed92-3518-4963-add4-f67e4d1ffee3","lists":[{"text":"Your mission @ Aircall:","content":"\nCreate, design, develop, test, and monitor your code in production autonomously and reliably\nCollaborate with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end\nWork with your team to design high quality, secure, and scalablesolutions and be accountable for their execution\nObtain a good understanding of the business to provide relevant solutions to users and clients\nMentor and promote tech growth within the teams\nStay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications\n"},{"text":"A little about you:","content":"\nYou have at least 7+ experience in back-end development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.\nYou have worked extensively with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).\nExperience working on frontend applications is a big plus, preferably with React.\nValue code simplicity, quality, performance and maintainability.\nCan design pragmatic & simple architectures to solve problems at scale.\nYou possess effective and proactive communication skills, and can collaborate with different profiles and roles.\n"},{"text":"Our Tech Stack: ","content":"\nYou do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.\nTypescript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis
\n"}],"text":"Senior Software Engineer","country":"ES","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.
\n
\nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","hostedUrl":"https://jobs.lever.co/aircall/60a4ed92-3518-4963-add4-f67e4d1ffee3","applyUrl":"https://jobs.lever.co/aircall/60a4ed92-3518-4963-add4-f67e4d1ffee3/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1781620511079,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.
\n
\nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
","id":"af07bec4-c92b-49f2-a2f0-079f43560cbf","lists":[{"text":"Your mission @ Aircall:","content":"\nCreate, design, develop, test, and monitor your code in production autonomously and reliably\nCollaborate with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end\nWork with your team to design high quality, secure, and scalablesolutions and be accountable for their execution\nObtain a good understanding of the business to provide relevant solutions to users and clients\nMentor and promote tech growth within the teams\nStay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications\n"},{"text":"A little about you:","content":"\nYou have at least 7+ experience in back-end development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.\nYou have worked extensively with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).\nExperience working on frontend applications is a big plus, preferably with React.\nValue code simplicity, quality, performance and maintainability.\nCan design pragmatic & simple architectures to solve problems at scale.\nYou possess effective and proactive communication skills, and can collaborate with different profiles and roles.\n"},{"text":"Our Tech Stack: ","content":"\nYou do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.\nTypescript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis\n"}],"text":"Senior Software Engineer","country":"ES","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.
\n
\nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
","descriptionBodyPlain":"We are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","hostedUrl":"https://jobs.lever.co/aircall/af07bec4-c92b-49f2-a2f0-079f43560cbf","applyUrl":"https://jobs.lever.co/aircall/af07bec4-c92b-49f2-a2f0-079f43560cbf/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1776685351530,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWithin Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights. Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.\nThe Role\nWe’re looking for a strong Senior Python Engineer who’s eager to go beyond traditional backend development.\nThis role is for someone ambitious—someone who takes pride in building things well, but knows how to move fast in a startup environment. You strike the right balance between clean architecture and pragmatism, between perfection and progress.\nYou’re energized by hard technical problems—distributed systems, AI orchestration, architectural trade-offs, performance, and scalability. You can go deep when needed, but you’re equally focused on shipping, learning, and iterating quickly.\nYou’re curious by nature, committed to continuous improvement, and excited to bring the most effective modern approaches—whether agentic patterns or AI-augmented development workflows—into real-world production.\nThis isn’t just another engineering role. It’s an opportunity to help build the intelligence layer behind a next-generation autonomous Sales OS.\n \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights. Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.
\n
The Role
\n
We’re looking for a strong Senior Python Engineer who’s eager to go beyond traditional backend development.
\n
This role is for someone ambitious—someone who takes pride in building things well, but knows how to move fast in a startup environment. You strike the right balance between clean architecture and pragmatism, between perfection and progress.
\n
You’re energized by hard technical problems—distributed systems, AI orchestration, architectural trade-offs, performance, and scalability. You can go deep when needed, but you’re equally focused on shipping, learning, and iterating quickly.
\n
You’re curious by nature, committed to continuous improvement, and excited to bring the most effective modern approaches—whether agentic patterns or AI-augmented development workflows—into real-world production.
\n
This isn’t just another engineering role. It’s an opportunity to help build the intelligence layer behind a next-generation autonomous Sales OS.
\n
\n
\n\n
Design and implement production-grade Python services with clean architecture and strong engineering discipline. \nArchitect scalable, distributed systems using Domain-Driven Design (DDD) principles. \nIntegrate with external SaaS systems (CRMs, dialers, meeting tools, OAuth providers). \n\nOptimize performance, latency, cost, and reliability of AI-driven systems. \n\n\nBuild and orchestrate LLM-powered agents (planning, reasoning, tool usage, memory). \nDevelop internal frameworks to manage: \n\nAgent coordination \nTool execution \nMemory layers \nEvent-driven workflows \n\n\nWork closely with AI engineers, product, and founders to transform complex sales workflows into autonomous processes. \nUse AI coding assistants effectively and experiment with AI-augmented development workflows. \n\n"},{"text":"What We’re Looking For","content":"\n\n
7+ years of strong backend engineering experience. \nAdvanced Python expertise (async, typing, architecture patterns, testing)\nExperience designing scalable distributed systems. \nYou design thoughtful, well-architected systems and write clean, high-quality code, with a focus on performance and long-term maintainability.\nExperience with GCP (preferred) or AWS. \nMindset: You’re energized by building systems that can reason and take action—not just generate responses.\nYou actively leverage AI coding assistants and are driven to push the boundaries of AI-augmented engineering.\nYou thrive in fast-paced startup environments where ownership is real and impact is immediate.\nStrong communication skills are essential—you’ll collaborate closely with Product, Design, and Business stakeholders, and stay deeply connected to our users and the problems they’re trying to solve.\nFluency in English is required; Spanish is a plus.\n\n"},{"text":"Tech Stack","content":"\nBackend: Python, FastAPI, Celery, PostgreSQL, uv (package-manager) \nFrontend: NextJS, Tailwind \nDevOps: Google Cloud, Kubernetes
\n"}],"text":"Senior Software Engineer - Backend","country":"ES","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer—a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights. Our long-term vision is to evolve this into a self-improving, agentic Sales OS—where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.
\n
The Role
\n
We’re looking for a strong Senior Python Engineer who’s eager to go beyond traditional backend development.
\n
This role is for someone ambitious—someone who takes pride in building things well, but knows how to move fast in a startup environment. You strike the right balance between clean architecture and pragmatism, between perfection and progress.
\n
You’re energized by hard technical problems—distributed systems, AI orchestration, architectural trade-offs, performance, and scalability. You can go deep when needed, but you’re equally focused on shipping, learning, and iterating quickly.
\n
You’re curious by nature, committed to continuous improvement, and excited to bring the most effective modern approaches—whether agentic patterns or AI-augmented development workflows—into real-world production.
\n
This isn’t just another engineering role. It’s an opportunity to help build the intelligence layer behind a next-generation autonomous Sales OS.
\n
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1781620382071,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.\n \nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.
\n
\nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
\n
","id":"4f4b1f6f-55b3-4644-bf00-25dd0f5c4da0","lists":[{"text":"Your mission @ Aircall:","content":"\nLead transversal, complex projects, fully autonomously from ideation to completion, starting from a high-level problem statement.\nProactively communicate the technical vision across multiple teams, ensuring alignment and sharing knowledge across domains.\nAct as a go-to expert, providing mentorship and guidance across teams.\nDeeply understand multiple product domains; proactively identify improvements and advocate for customer needs across the company.\nLead and define technical strategies for complex, impactful problems.\nSet and uphold higher quality standards and drive adoption of best practices in architecture, security, and DevOps.\nWrites production-ready code, finding appropriate solutions for medium complexity challenges; participates in software design discussions; demonstrates a good understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; applies a security-first mindset.\n\n
"},{"text":"A little about you:","content":"\nA little about you:You have extensive experience (e.g., 10+ years) in back-end development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance across multiple domains.\nYou lead and define technical strategies, demonstrating a strong understanding of system design to solve complex, impactful problems.\nYou are comfortable leading the development of complex projects affecting multiple teams and domains, driving initiatives from ideation to completion.\nYou are an expert at identifying opportunities for new impactful initiatives.\nYou have a deep understanding of multiple product domains and can anticipate long-term needs.\nYou possess effective and proactive communication skills, and can collaborate with different profiles and roles to ensure cross-domain alignment.\n"},{"text":"Our Tech Stack:","content":"\nYou do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.\nTypescript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis\n"}],"text":"Senior Staff Software Engineer","country":"ES","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.
\n
\nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
\n
","descriptionBodyPlain":"We are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.\n \nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n \n","hostedUrl":"https://jobs.lever.co/aircall/4f4b1f6f-55b3-4644-bf00-25dd0f5c4da0","applyUrl":"https://jobs.lever.co/aircall/4f4b1f6f-55b3-4644-bf00-25dd0f5c4da0/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, internet, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"G&A","location":"Seattle Office","team":"14001 - Finance","allLocations":["Seattle Office","New York Office"]},"createdAt":1782251420594,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for a hands-on Senior Tax Analyst to join our tax department and take ownership of day-to-day tax operations across both income tax and indirect tax functions. This is a high-visibility, high-impact role where you will work directly with the Senior Director of Tax, leadership and manage internal relationships across teams and with outside advisors. The ideal candidate is someone who thrives in a lean environment, takes initiative, and can operate independently across a broad range of tax matters.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
We are looking for a hands-on Senior Tax Analyst to join our tax department and take ownership of day-to-day tax operations across both income tax and indirect tax functions. This is a high-visibility, high-impact role where you will work directly with the Senior Director of Tax, leadership and manage internal relationships across teams and with outside advisors. The ideal candidate is someone who thrives in a lean environment, takes initiative, and can operate independently across a broad range of tax matters.
\n
\n
Income Tax
\n
\n- \n
Prepare and/or review federal and state income tax returns, including coordinating with outside advisors
\n \n- \n
Support the global quarterly and annual tax provision process and maintain tax basis schedules
\n \n- \n
Monitor and research changes in tax law and assess impact on the company
\n \n- \n
Manage tax notices, audits, and correspondence with federal and state authorities
\n \n\nIndirect Tax
\n\n- \n
Oversee sales and use tax, telecommunications compliance across all jurisdictions, including filing or coordinating filings with advisors
\n \n- \n
Manage exemption certificate tracking and renewal
\n \n- \n
Support nexus reviews and registration in new states as the business grows
\n \n- \n
Assist with any VAT, GST or cross-border tax matters as applicable
\n \n\nGeneral
\n\n- \n
Serve as the primary day-to-day contact for outside tax advisors and consultants, ensuring timely and accurate deliverables
\n \n- \n
Maintain the tax compliance calendar and ensure all deadlines are met
\n \n- \n
Support internal stakeholders (finance, legal, operations) with tax-related questions
\n \n- \n
Identify and implement process improvements across the tax function
\n \n\n
\n
\n- \n
Bachelor’s degree in Accounting, Finance, or related field; CPA or MST preferred
\n \n- \n
5+ years of tax experience, with exposure to both income tax, indirect tax and international tax
\n \n- \n
Prior experience in public accounting and/or a corporate tax department
\n \n- \n
Comfortable working independently in a lean, fast-paced environment
\n \n- \n
Strong project management skills and ability to manage multiple deadlines
\n \n- \n
Experience managing or coordinating with outside tax advisors is a plus
\n \n- \n
Proficiency in tax software and ERP systems (e.g., NetSuite, Avalara)
\n \n\n
This is not including an annual bonus and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.
","salaryDescriptionPlain":"This is not including an annual bonus and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.\n","text":"Senior Tax Analyst","country":"US","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
We are looking for a hands-on Senior Tax Analyst to join our tax department and take ownership of day-to-day tax operations across both income tax and indirect tax functions. This is a high-visibility, high-impact role where you will work directly with the Senior Director of Tax, leadership and manage internal relationships across teams and with outside advisors. The ideal candidate is someone who thrives in a lean environment, takes initiative, and can operate independently across a broad range of tax matters.
\n
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Sydney Office","team":"12004 - Success","allLocations":["Sydney Office"]},"createdAt":1781556396567,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n\nBased in our Sydney office - we are looking for engaged and passionate Customer Success Manager to join our multicultural team.\n \nCustomer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall.\nWe’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.\nYou’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.\n\n*Unfortunately we are unable to offer work sponsorship now or in the future for this role.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role:
Based in our Sydney office - we are looking for engaged and passionate Customer Success Manager to join our multicultural team.
\n
\nCustomer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall.
\n\n
We’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.
\n
You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.
*Unfortunately we are unable to offer work sponsorship now or in the future for this role.
\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Role:
Based in our Sydney office - we are looking for engaged and passionate Customer Success Manager to join our multicultural team.
\n
\nCustomer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall.
\n\n
We’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.
\n
You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.
*Unfortunately we are unable to offer work sponsorship now or in the future for this role.
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1767173378558,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAs a Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
As a Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices will be part of your day to day job.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
","id":"7eec7634-230e-4f21-a0b4-0e2da7e78f7f","lists":[{"text":"Your mission @ Aircall:","content":"\nCreate, design, develop, test, and monitor your code in production\nCollaborate with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end\nWork with your team to design high quality, secure, and scalable solutions and be accountable for their execution\nObtain a good understanding of the business to provide relevant solutions to users and clients\nStay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications\n"},{"text":"A little about you:","content":"\nYou have at least 2+ experience in back-end development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.\nYou have worked extensively with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).\nExperience working on frontend applications is a big plus, preferably with React\nValue code simplicity, quality, performance and maintainability\nCan design pragmatic & simple architectures to solve problems at scale\nYou possess effective and proactive communication skills, and can collaborate with different profiles and roles\n"},{"text":"Our Tech Stack: ","content":"\nYou do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.\nTypescript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis\n"}],"text":"Software Engineer","country":"ES","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"As a Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices will be part of your day to day job.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
","descriptionBodyPlain":"As a Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","hostedUrl":"https://jobs.lever.co/aircall/7eec7634-230e-4f21-a0b4-0e2da7e78f7f","applyUrl":"https://jobs.lever.co/aircall/7eec7634-230e-4f21-a0b4-0e2da7e78f7f/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"10001 - Communications Platform","allLocations":["Madrid Office"]},"createdAt":1782375137139,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the role: \nThis role is open to both Mid-Level and Senior Software Engineers.\nWe are building a new team from the ground up to work on an ambitious new product in a fast-moving, competitive market. This product will leverage Aircall's core strengths in voice and AI to transform how sales teams operate—helping them work faster, smarter, and more effectively at scale.\nAs one of the first engineers on this team, you will have significant ownership and influence over the technical direction and product development. \nWe are looking for engineers with a 0-to-1 mindset who are excited to build products from scratch and thrive in ambiguous environments, as well as a strong growth orientation that drives them to evolve alongside the team—whether that means deepening their technical expertise or eventually stepping into technical leadership and management roles as we scale.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
About the role:
\n
This role is open to both Mid-Level and Senior Software Engineers.
\n
We are building a new team from the ground up to work on an ambitious new product in a fast-moving, competitive market. This product will leverage Aircall's core strengths in voice and AI to transform how sales teams operate—helping them work faster, smarter, and more effectively at scale.
\n
As one of the first engineers on this team, you will have significant ownership and influence over the technical direction and product development.
\n
We are looking for engineers with a 0-to-1 mindset who are excited to build products from scratch and thrive in ambiguous environments, as well as a strong growth orientation that drives them to evolve alongside the team—whether that means deepening their technical expertise or eventually stepping into technical leadership and management roles as we scale.
\n
\n
\n\n
\nCollaborate closely with product managers, designers, and other stakeholders to translate requirements into technical solutions.
\n\n
\nTake ownership of key responsibilities within the design, architecture, and end-to-end delivery of features across the full stack.
\n\n
\nBuild and maintain frontend interfaces using React, and backend services using Node.js and TypeScript.
\n\n
\nWrite clean, scalable code, and test and deploy applications and systems.
\n\n
\nRevise, update, refactor, and debug code to ensure optimal performance.
\n\n
\nParticipate in code reviews to maintain high code quality and share knowledge across the team.
\n\n
\nContribute to an engineering organization dedicated to delivering high-quality, secure voice solutions to Aircall clients.
\n\n
\nOptimize product and platform performance, and actively engage in live-site monitoring.
\n\n
\nParticipate in an on-call rotation to respond to critical system issues and ensure continuous system reliability.
\n\n
\nPrioritize security, keeping it at the forefront of everything you do.
\n\n\n
\n
\n
\n\n
\nAt least 3 years of professional experience in full-stack development.
\n\n
\nProven experience with AWS services and cloud-based architectures.
\n\n
\nDeep understanding of software development practices, scalable system architecture, security best practices, and cloud-based platforms.
\n\n
\nExceptional analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues.
\n\n
\nExcellent communication and collaboration skills, with a track record of thriving while working closely with product managers, designers, and cross-functional teams.
\n\n
\nComfortable working in a fast-paced, dynamic environment with evolving priorities.
\n\n\n
\n
\n
\n\n
\nExperience building products from 0-to-1 or working within early-stage team environments.
\n\n
\nExperience with the complete software development life cycle (SDLC), from initial design through to deployment and operation.
\n\n
\nExperience building secure, scalable, and high-performance software.
\n\n\n
\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
About the role:
\n
This role is open to both Mid-Level and Senior Software Engineers.
\n
We are building a new team from the ground up to work on an ambitious new product in a fast-moving, competitive market. This product will leverage Aircall's core strengths in voice and AI to transform how sales teams operate—helping them work faster, smarter, and more effectively at scale.
\n
As one of the first engineers on this team, you will have significant ownership and influence over the technical direction and product development.
\n
We are looking for engineers with a 0-to-1 mindset who are excited to build products from scratch and thrive in ambiguous environments, as well as a strong growth orientation that drives them to evolve alongside the team—whether that means deepening their technical expertise or eventually stepping into technical leadership and management roles as we scale.
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"10001 - Communications Platform","allLocations":["Madrid Office"]},"createdAt":1783002618435,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","id":"2660fcee-a9c3-4f83-ac2c-2ab0f0c0828c","lists":[{"text":"The Team:","content":"\n
The Programmable Communications Team is responsible for all technology aspects related to the voice and messaging infrastructure of Aircall products. The team works to deliver high-quality and real-time communications to our users while operating in all areas at carrier-grade expectations (stability, maintainability, scaling, and uptime). Our shared ambition is to provide the best voice and messaging infrastructure for Aircall customers and help other Aircall engineering teams deliver as much value as possible on top of it.
\n
\n
\n- \n
Design and build highly scalable and secure backend services, ensuring high availability, performance, and security to support high-volume workloads
\n \n- \n
Design and maintain robust CI pipelines (GitLab CI), release workflows, and automated testing to implement continuous delivery best practices in production environments.
\n \n- \n
Debug and optimize the application's performance, focusing on memory leaks and CPU usage in a desktop environment, critical for maintaining a high audio quality during calls.
\n \n- \n
Operate, monitor, and optimize distributed systems in AWS production environments
\n \n- \n
Lead initiatives to improve the reliability, resilience, and performance of our distributed systems, from design through production operation.
\n \n- \n
Apply a deep understanding of RTC / VoIP architectures and protocols
\n \n- \n
Participate in an on-call rotation to respond to critical system issues.
\n \n\n
\n
\n- \n
You have solid experience building backend services with a strong focus on security, scalability, availability, and performance.
\n \n- \n
You have strong knowledge of CI/CD pipelines, infrastructure-as-code, automated testing, and deployment best practices.
\n \n- \n
You have hands-on experience with GitLab CI/CD (or similar), release workflows, code reviews, and continuous delivery in production.
\n \n- \n
You are proficient in working in containerized environments (Docker, Kubernetes).
\n \n- \n
You have experience operating and optimising systems in AWS production environments, ideally supporting high-volume, high-availability workloads.
\n \n- \n
You have the ability to troubleshoot, monitor, and improve distributed systems running in production.
\n \n- \n
You have an understanding of RTC / VoIP architectures and protocols (SIP, RTP).
\n \n- \n
You are familiar with open-source SIP/RTC technologies such as FreeSWITCH, Kamailio, Asterisk, or similar.
\n \n- \n
You have exposure to media servers, signaling flows, or real-time communications debugging.
\n \n- \n
You stay current with modern development practices and tooling, including AI-assisted development tools, to maximize your productivity
\n \n- \n
You have strong communication skills and fluency in English (written and spoken).
\n \n- \n
You are autonomous, proactive, and comfortable owning features end-to-end.
\n \n- \n
You are pragmatic and have a willingness to experiment, iterate, and continuously improve systems.
\n \n\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/2660fcee-a9c3-4f83-ac2c-2ab0f0c0828c","applyUrl":"https://jobs.lever.co/aircall/2660fcee-a9c3-4f83-ac2c-2ab0f0c0828c/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1780503825257,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAs a Software Engineering Manager for Integrations, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions.\nYour team focuses on:\nBuilding, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best-in-class ecosystem experiences\nEvolving the Integration Manager platform — creating reusable, scalable components that accelerate the development of new integrations and reduce time-to-market\nEnabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP-based connectivity\nManaging technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines, and quality standards\nMaintaining the public API and webhook platform that empowers third-party partners to build and grow integrations on top of Aircall's ecosystem\nYou’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
As a Software Engineering Manager for Integrations, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions.
\n
Your team focuses on:
\n
\n- \n
Building, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best-in-class ecosystem experiences
\n \n- \n
Evolving the Integration Manager platform — creating reusable, scalable components that accelerate the development of new integrations and reduce time-to-market
\n \n- \n
Enabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP-based connectivity
\n \n- \n
Managing technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines, and quality standards
\n \n- \n
Maintaining the public API and webhook platform that empowers third-party partners to build and grow integrations on top of Aircall's ecosystem
\n \n
\n
You’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.
\n
\n\n
\nDefine the technical vision and roadmap aligned with business goals and customer needs
\n\n
\nOversee software design and architecture to ensure scalable, maintainable, and reliable solutions
\n\n
\nRecruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
\n\n
\nCollaborate with product and customer-facing teams to understand needs and prioritize features based on impact
\n\n
\nManage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
\n\n
\nEnsure system reliability, availability, and performance through robust monitoring and alerting systems
\n\n
\nWork with product, operations, and customer success teams to deliver holistic solutions
\n\n
\nDrive initiatives to reduce technical debt, optimize processes, and improve team efficiency
\n\n
\nUse customer feedback and analytics to guide product enhancements and iterative improvements
\n\n
\nMeasure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
\n\n
\nAdhere to security best practices and regulatory requirements
\n\n
\nLeverage emerging technologies and tools to maintain a competitive edge
\n\n
\nCommunicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs
\n\n
\nManage technical relationships with external technology partners (e.g., HubSpot, Zoho, Zendesk), ensuring alignment on API requirements, integration roadmaps, and quality standards
\n\n\n
\n\n
\n10+ years of experience in back-end or full-stack development
\n\n
\n5+ years of experience managing a team of Engineers
\n\n
\nExpert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
\n\n
\nProfessional experience in delivering software with a focus on security, scalability, availability, and performance
\n\n
\nExceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
\n\n
\nFamiliarity with modern development tools, CI/CD pipelines, and monitoring solutions
\n\n
\nAnalytical and problem-solving skills, with the ability to effectively troubleshoot complex issues
\n\n
\nAbility to recruit, mentor, and retain engineering talent while fostering a collaborative, inclusive culture
\n\n
\nExcellent communication skills to effectively collaborate across technical and non-technical teams
\n\n
\nDemonstrated ability to balance short-term delivery goals with long-term technical investments
\n\n
\nComfortable working in a fast-paced, dynamic environment with evolving priorities
\n\n\n
\n\n
\n5+ years of experience of deploying software to cloud-based platforms (AWS, Azure, GCP)
\n\n
\nExperience building or managing third-party API integrations, public-facing APIs consumed by external developers, partner ecosystems, or platform-as-a-product teams
\n\n
\nExperience delivering and maintaining large-scale, customer-facing products with high availability and performance
\n\n
\nBackground in leading teams that work with microservices, APIs, and distributed systems
\n\n
\nKnowledge of advanced monitoring, observability, and incident response practices for production environments
\n\n
\nFamiliarity with DevOps principles, infrastructure as code, and containerization
\n\n\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
As a Software Engineering Manager for Integrations, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions.
\n
Your team focuses on:
\n
\n- \n
Building, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best-in-class ecosystem experiences
\n \n- \n
Evolving the Integration Manager platform — creating reusable, scalable components that accelerate the development of new integrations and reduce time-to-market
\n \n- \n
Enabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP-based connectivity
\n \n- \n
Managing technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines, and quality standards
\n \n- \n
Maintaining the public API and webhook platform that empowers third-party partners to build and grow integrations on top of Aircall's ecosystem
\n \n
\n
You’ll collaborate closely with product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1768908643213,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Staff AI Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Staff AI Software Engineer, you will be responsible for the design, development, deployment, and operation of AI driven features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are looking for an engaged and passionate Staff AI Software Engineer to join our growing engineering department and be part of our engineering teams.
\n
\nAs a Staff AI Software Engineer, you will be responsible for the design, development, deployment, and operation of AI driven features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
","id":"dfacdb96-8331-4530-8ba3-99a0445368b5","lists":[{"text":"Key Responsibilities:","content":"\nOwn key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules.\nPropose innovative solutions by staying ahead of AI landscape trends and emerging technologies.\nCreate, design, develop, test, and monitor your code in production autonomously and reliably.\nCollaborate with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end.\nWork with your team to design solutions and be accountable for their execution.\nObtain a good understanding of the business to provide relevant solutions to users and clients.\nMentor and promote tech growth within the teams.\nStay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications.\nParticipate in an on-call rotation to respond to critical system issues and ensure continuous system reliability.\n"},{"text":"Our Tech Stack:","content":"\nYou do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.\nTypescript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React.\nAWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis.
€80,000 - €120,000 gross a year
This base range is not including a quarterly bonus and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.\n"},{"text":"A little about you:","content":"\nYou have at least 5+ years experience in software development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance.\nAI experience is a must for this position: Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration.\nProven understanding and direct experience with Agentic AI systems, including designing, developing, and deploying AI Agents and MCP prototype/servers.\nFamiliarity with AI frameworks (e.g., LangChain, LlamaIndex, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization.\nExperience working on frontend applications is a big plus, preferably with React.\nNice to have: you have worked with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon).\nValue code simplicity, quality, performance and maintainability.\nCan design pragmatic & simple architectures to solve problems at scale.\nYou possess effective and proactive communication skills, and can collaborate with different profiles and roles.\n"}],"text":"Staff AI Software Engineer","country":"ES","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are looking for an engaged and passionate Staff AI Software Engineer to join our growing engineering department and be part of our engineering teams.
\n
\nAs a Staff AI Software Engineer, you will be responsible for the design, development, deployment, and operation of AI driven features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
","descriptionBodyPlain":"We are looking for an engaged and passionate Staff AI Software Engineer to join our growing engineering department and be part of our engineering teams.\n \nAs a Staff AI Software Engineer, you will be responsible for the design, development, deployment, and operation of AI driven features that add customer value. Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n","hostedUrl":"https://jobs.lever.co/aircall/dfacdb96-8331-4530-8ba3-99a0445368b5","applyUrl":"https://jobs.lever.co/aircall/dfacdb96-8331-4530-8ba3-99a0445368b5/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, commuter, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\n","additional":"\n
\n
Why join us?
\n
\n
🚀 Key moment to join Aircall in terms of growth and opportunities
\n
💆♀️ Our people matter, work-life balance is important at Aircall
\n
📚 Fast-learning environment, entrepreneurial and strong team spirit
\n
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n
💵 Competitive salary package & benefits
\n
🏨 Medical, dental, and vision insurance is 100% covered
\n
📈 401k plan with company matching!
\n
✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n
⭐️ Wellness, commuter, and childcare reimbursements
\n
💚 Generous parental leave policy
\n
\n
DE&I Statement:
\n
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\n
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\n
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n
\n
\n
\n
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
\n
\n
\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\n
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\n
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\n
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\n
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
As a Staff Backend & AI Engineer, you will be responsible for the design, development, deployment, and operation of business-critical AI features. Previous experience implementing AI features is a must. Best practices, evangelization, and mentoring in your team and across all of Engineering will be a part of your day to day job. Quality, excellence, and agility drive our delivery processes and you will help us level these up. You will be building practical applications such as chatbots, virtual assistants, automated content generation, and other NLP-powered tools. You will use and fine-tune existing LLMs to cater to specific business needs and domains, ensuring high performance in real-world applications.
"},{"text":"Your Responsibilities @ Aircall","content":"\n\n
Collaborate on requirements analysis to design the right technical and business solutions for our customers.\nPropose innovative solutions by staying ahead of AI landscape trends and emerging technologies.\nOwn key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules.\nWrite clean, scalable, and maintainable code while ensuring proper testing, deployment, and monitoring.\nContinuously improve code quality through regular refactoring, debugging, and performance enhancements.\nContribute to building secure, high-quality AI solutions that power Aircall’s customer experience.\nOptimize product and platform performance and ensure reliability through live site monitoring.\nParticipate in an on-call rotation to handle critical incidents and maintain system uptime.\n\n"},{"text":"Qualifications:","content":"\n\n
AI experience is a must for this position: Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration.\nFamiliarity with AI frameworks (e.g., LangChain, LlamaIndex, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization.\n5+ years of experience in back-end development using Python, TypeScript/Node.js, or Java, with a focus on security, scalability, availability, and performance.\nFull-stack development experience is a strong plus.\nNice to have: Ideally you will have worked with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon.\nSecurity is at the forefront of your mind in everything that you do.
\n\n"}],"text":"Staff Backend & AI Engineer, Madrid","country":"ES","workplaceType":"hybrid","opening":"","openingPlain":"","descriptionBody":"\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\n
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\n
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\n
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\n
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Madrid Office","team":"13001 - Engineering","allLocations":["Madrid Office"]},"createdAt":1783329390369,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.\n \nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.
\n
\nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
\n
","id":"44a07b77-941c-4007-a9b5-5f321c42b2f8","lists":[{"text":"Your mission @ Aircall:","content":"\nLead transversal, complex projects, fully autonomously from ideation to completion, starting from a high-level problem statement.\nProactively communicate the technical vision across multiple teams, ensuring alignment and sharing knowledge across domains.\nAct as a go-to expert, providing mentorship and guidance across teams.\nDeeply understand multiple product domains; proactively identify improvements and advocate for customer needs across the company.\nLead and define technical strategies for complex, impactful problems.\nSet and uphold higher quality standards and drive adoption of best practices in architecture, security, and DevOps.\nWrites production-ready code, finding appropriate solutions for medium complexity challenges; participates in software design discussions; demonstrates a good understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; applies a security-first mindset.\n\n
"},{"text":"A little about you:","content":"\nA little about you:You have extensive experience (e.g., 10+ years) in back-end development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance across multiple domains.\nYou lead and define technical strategies, demonstrating a strong understanding of system design to solve complex, impactful problems.\nYou are comfortable leading the development of complex projects affecting multiple teams and domains, driving initiatives from ideation to completion.\nYou are an expert at identifying opportunities for new impactful initiatives.\nYou have a deep understanding of multiple product domains and can anticipate long-term needs.\nYou possess effective and proactive communication skills, and can collaborate with different profiles and roles to ensure cross-domain alignment.\n"},{"text":"Our Tech Stack:","content":"\nYou do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.\nTypescript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis\n"}],"text":"Staff Software Engineer","country":"ES","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.
\n
\nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
\n
","descriptionBodyPlain":"We are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.\n \nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n \n","hostedUrl":"https://jobs.lever.co/aircall/44a07b77-941c-4007-a9b5-5f321c42b2f8","applyUrl":"https://jobs.lever.co/aircall/44a07b77-941c-4007-a9b5-5f321c42b2f8/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Engineering","location":"Paris Office","team":"13001 - Engineering","allLocations":["Paris Office"]},"createdAt":1782402819942,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.\n \nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.
\n
\nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
\n
","id":"fdaf3da7-37c4-41b7-9ff3-6101c702cadd","lists":[{"text":"Your mission @ Aircall:","content":"\nLead transversal, complex projects, fully autonomously from ideation to completion, starting from a high-level problem statement.\nProactively communicate the technical vision across multiple teams, ensuring alignment and sharing knowledge across domains.\nAct as a go-to expert, providing mentorship and guidance across teams.\nDeeply understand multiple product domains; proactively identify improvements and advocate for customer needs across the company.\nLead and define technical strategies for complex, impactful problems.\nSet and uphold higher quality standards and drive adoption of best practices in architecture, security, and DevOps.\nWrites production-ready code, finding appropriate solutions for medium complexity challenges; participates in software design discussions; demonstrates a good understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; applies a security-first mindset.\n\n
"},{"text":"A little about you:","content":"\nA little about you:You have extensive experience (e.g., 10+ years) in back-end development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance across multiple domains.\nYou lead and define technical strategies, demonstrating a strong understanding of system design to solve complex, impactful problems.\nYou are comfortable leading the development of complex projects affecting multiple teams and domains, driving initiatives from ideation to completion.\nYou are an expert at identifying opportunities for new impactful initiatives.\nYou have a deep understanding of multiple product domains and can anticipate long-term needs.\nYou possess effective and proactive communication skills, and can collaborate with different profiles and roles to ensure cross-domain alignment.\n"},{"text":"Our Tech Stack:","content":"\nYou do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.\nTypescript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis\n"}],"text":"Staff Software Engineer","country":"FR","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.
\n
\nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.
\n
\nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
\n
","descriptionBodyPlain":"We are looking for an engaged and passionate Staff Engineer to join our growing engineering department and be a technical leader across our engineering teams.\n \nAs a Staff Engineer, you will be responsible for driving influence across teams and domains, leading solution delivery on cross-functional and strategic initiatives, and serving as a technical leader within the engineering organization. You will ensure the set quality standards and drive the adoption of best practices in architecture, security, and DevOps.\n \nQuality, excellence, and agility drive our delivery processes and you will help us level these up. Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).\n \n","hostedUrl":"https://jobs.lever.co/aircall/fdaf3da7-37c4-41b7-9ff3-6101c702cadd","applyUrl":"https://jobs.lever.co/aircall/fdaf3da7-37c4-41b7-9ff3-6101c702cadd/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Berlin Office","team":"11002 - Partnerships","allLocations":["Berlin Office"]},"createdAt":1778504981879,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems. \nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc). Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.
\nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc). Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.
","id":"2277d73f-898a-42ee-b8c3-faed66dfc4d4","lists":[{"text":"Key Responsibilities:","content":"\n
Partner Recruitment & Onboarding:
\n\n
\nIdentify, recruit, and onboard new Channel Partners (or System Integrators) that align with our strategic objectives and target markets.
\n\n
\nDevelop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity.
\n\n
\nEducate partners on Aircall's products, services, value proposition, and sales processes.
\n\n\n
Partner Relationship Management:
\n\n
Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations.\n
Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities.\n
\nConduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans.
\n\n\n
Revenue Generation & Sales Enablement:
\n\n
\nDevelop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets.
\n\n
\nProvide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral.
\n\n
\nCollaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners.
\n\n
\nTrack and report on partner performance metrics, including pipeline, closed deals, and revenue attribution.
\n\n\n
Forecasting & Reporting:
\n\n
\nAccurately forecast partner sales and contribute to overall company revenue projections.
\n\n
\nProvide regular reports on partner performance, activities, and market insights to management.
\n\n\n
Program Development & Optimization:
\n\n
\nContribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives.
\n\n
\nWork cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements.
\n\n
\nStay informed about industry trends, competitive landscape, and best practices in channel management
\n\n\n
You have at least 2-3 years of experience, ideally in partnership development, in a competitive, data-driven environment.
\n\n\nYou have a strong understanding of SaaS business models and an interest in technology
\n\n\nAnalytical and strategic thinking abilities, KPI driven approach.
\n\n\nExcellent communication, negotiation, and interpersonal skills.
\n\n\nBachelor’s degree in Business, Sales, Marketing, or a related field.
\n\n"}],"text":"Strategic Partner Account Manager DACH","country":"DE","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.
\nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc). Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.
","descriptionBodyPlain":"We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems. \nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc). Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\n","hostedUrl":"https://jobs.lever.co/aircall/2277d73f-898a-42ee-b8c3-faed66dfc4d4","applyUrl":"https://jobs.lever.co/aircall/2277d73f-898a-42ee-b8c3-faed66dfc4d4/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Paris Office","team":"11002 - Partnerships","allLocations":["Paris Office"]},"createdAt":1778513671412,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nWe are seeking a driven and dynamic individual to join our DACH Partnerships team in the Paris office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.\nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc). Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Paris office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.
\nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc). Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.
","id":"fb5fe5d4-cf29-4eaa-83a8-be046f413a16","lists":[{"text":"Key Responsibilities:","content":"\n
Partner Recruitment & Onboarding:
\n\n
\nIdentify, recruit, and onboard new Channel Partners (or System Integrators) that align with our strategic objectives and target markets.
\n\n
\nDevelop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity.
\n\n
\nEducate partners on Aircall's products, services, value proposition, and sales processes.
\n\n\n
Partner Relationship Management:
\n\n
Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations.\n
Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities.\n
\nConduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans.
\n\n\n
Revenue Generation & Sales Enablement:
\n\n
\nDevelop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets.
\n\n
\nProvide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral.
\n\n
\nCollaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners.
\n\n
\nTrack and report on partner performance metrics, including pipeline, closed deals, and revenue attribution.
\n\n\n
Forecasting & Reporting:
\n\n
\nAccurately forecast partner sales and contribute to overall company revenue projections.
\n\n
\nProvide regular reports on partner performance, activities, and market insights to management.
\n\n\n
Program Development & Optimization:
\n\n
\nContribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives.
\n\n
\nWork cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements.
\n\n
\nStay informed about industry trends, competitive landscape, and best practices in channel management
\n\n\n
You have at least 2-3 years of experience, ideally in partnership development, in a competitive, data-driven environment.
\n\n\nYou have a strong understanding of SaaS business models and an interest in technology
\n\n\nAnalytical and strategic thinking abilities, KPI driven approach.
\n\n\nExcellent communication, negotiation, and interpersonal skills.
\n\n\nBachelor’s degree in Business, Sales, Marketing, or a related field.
\n\n"}],"text":"Strategic Partner Account Manager DACH","country":"FR","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Paris office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.
\nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc). Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.
","descriptionBodyPlain":"We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Paris office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.\nAs a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc). Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.\n","hostedUrl":"https://jobs.lever.co/aircall/fb5fe5d4-cf29-4eaa-83a8-be046f413a16","applyUrl":"https://jobs.lever.co/aircall/fb5fe5d4-cf29-4eaa-83a8-be046f413a16/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
","categories":{"commitment":"Internship","department":"Sales & Partnerships","location":"Paris Office","team":"12006 - Sales Overhead","allLocations":["Paris Office"]},"createdAt":1779088921401,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
\n
We are looking for a talented and highly motivated Strategy & Operations intern to work directly with our General Manager, Small Business, acting as a true right hand in driving strategic initiatives and operational excellence across the business unit.
\n
This is not a typical internship opportunity. You will step in the heart of a fast-moving, established global tech company where you’ll learn how a successful business is run end-to-end. If you're hungry for responsibility, eager to discover how high-stakes decisions are made, and excited by the idea of being the GM’s right hand in running and growing a business unit, this role offers an unparalleled experience.
\n
You’ll get a front-row seat to leadership and you will work on the initiatives that matter most to the business—from shaping strategy to improving performance, launching new programs, and unblocking critical decisions. Your work will be visible, meaningful, and directly tied to outcomes that influence teams, customers, and the bottom line.
\n
This internship will start from November 2026.
\n
The internship duration will be 6 months.
\n
\n
\n- \n
Support the GM in defining quarterly and annual strategic priorities and OKRs
\n \n- \n
Conduct market research, competitive benchmarking, and financial modeling to inform major decisions
\n \n- \n
Build executive-ready written memos and recommendations related to hot topics
\n \n- \n
Track key KPIs, surface performance insights, and maintain business dashboards
\n \n- \n
Contribute to forecasting, workforce planning, and weekly business reviews
\n \n- \n
Lead or co-own cross-functional projects from scoping to execution (e.g., cost savings, GTM experiments, AI pilots, operational excellence initiatives)
\n \n- \n
Coordinate stakeholders, drive timelines, and ensure high-quality delivery
\n \n- \n
Prepare materials for leadership meetings and follow up on leadership action items
\n \n- \n
Act as a problem-solver to the GM on diverse business topics
\n \n\n
\n
\n- \n
Currently pursuing a Master degree in Business, Engineering, Economics, Data/Analytics or similar within a top tier university, business school, engineering school or equivalent
\n \n- \n
Strong analytical abilities; comfortable with Google Sheets (SQL/BI tools are a plus)
\n \n- \n
Excellent written and verbal communication; able to distill complex ideas into clear insights, slides, or narratives
\n \n- \n
Demonstrated ability to take ownership, work independently, and thrive in a fast-paced or ambiguous environment
\n \n- \n
Strong project management instincts: structured, organized, and reliable with follow-through
\n \n- \n
Entrepreneurial mindset: proactive, resourceful, curious, and eager to take ownership and solve problems
\n \n- \n
Previous internship experience in strategy consulting, finance, strategy, or high-growth startups is a plus (but not mandatory for outstanding candidates)
\n \n\n
\n
\n- \n
Direct exposure to executive decision-making and high-stakes business operations.
\n \n- \n
Hands-on experience managing strategic initiatives with real business impact
\n \n- \n
A 360° view of how a General Manager runs a team, a P&L, and key cross-functional processes
\n \n- \n
Strong mentorship and career development guidance
\n \n\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"\n
We are looking for a talented and highly motivated Strategy & Operations intern to work directly with our General Manager, Small Business, acting as a true right hand in driving strategic initiatives and operational excellence across the business unit.
\n
This is not a typical internship opportunity. You will step in the heart of a fast-moving, established global tech company where you’ll learn how a successful business is run end-to-end. If you're hungry for responsibility, eager to discover how high-stakes decisions are made, and excited by the idea of being the GM’s right hand in running and growing a business unit, this role offers an unparalleled experience.
\n
You’ll get a front-row seat to leadership and you will work on the initiatives that matter most to the business—from shaping strategy to improving performance, launching new programs, and unblocking critical decisions. Your work will be visible, meaningful, and directly tied to outcomes that influence teams, customers, and the bottom line.
\n
This internship will start from November 2026.
\n
The internship duration will be 6 months.
\n
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
","categories":{"commitment":"Permanent Full Time Employee","department":"Sales & Partnerships","location":"Sydney Office","team":"12010 - Solution Engineering","allLocations":["Sydney Office"]},"createdAt":1771268966144,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAs Aircall continues its transition from a multi-product company to an AI-first platform, product complexity and expectations around value articulation are increasing for both sellers and buyers. Ensuring deep product understanding—across Core, Integrations, and AI—is now critical to driving adoption and growth.\n\nTo support this shift, we are investing further in our Product Enablement motion by hiring a Product Enablement & Education Team Lead to own the end-to-end Product Enablement motion across buyers and sellers, both strategically and operationally. This role combines team leadership, operating model ownership, and hands-on contribution to high-impact enablement and education initiatives. The role is central to ensuring our teams and customers can confidently understand, adopt, and articulate the full value of the Aircall platform and our AI suite of products.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
As Aircall continues its transition from a multi-product company to an AI-first platform, product complexity and expectations around value articulation are increasing for both sellers and buyers. Ensuring deep product understanding—across Core, Integrations, and AI—is now critical to driving adoption and growth.
To support this shift, we are investing further in our Product Enablement motion by hiring a Product Enablement & Education Team Lead to own the end-to-end Product Enablement motion across buyers and sellers, both strategically and operationally. This role combines team leadership, operating model ownership, and hands-on contribution to high-impact enablement and education initiatives. The role is central to ensuring our teams and customers can confidently understand, adopt, and articulate the full value of the Aircall platform and our AI suite of products.
","id":"7b2d4b68-c277-4bd8-88cf-1595959c3724","lists":[{"text":"Responsibilities:","content":"Team Leadership & Cross-Functional Ownership- Lead, coach, and develop Product Enablement and Customer Education Specialists, setting clear priorities, standards, and ways of working.
- Own & define the roadmap across seller & buyer enablement (certifications, GTM Kits, demos, internal programs, Aircall Learning Lab & Knowledge Base content strategy), ensuring enablement is mapped to release calendars.
- Define and evolve the Product Enablement operating model across processes, tooling, and rituals to support customers as well as Sales and Support teams.
- Act as the primary enablement counterpart to Product and Product Marketing, ensuring tight alignment between product strategy, launches, and enablement execution.
- Partner closely with Customer Marketing to ensure product enablement and education are integrated into customer-facing communications, including webinars and campaigns.
Operational Execution & Enablement Delivery- Own the strategy, structure, and governance of the Aircall Learning Lab and Knowledge Base, ensuring content quality and relevance for our customers, with the support of the Customer Education Specialist.
- Develop an intentional content strategy and framework to allow optimized content ingestion by AI (e.g. Aircall AI Chat or Aircall AI Agent).
- Continuously optimize the customer onboarding learning journey in the Aircall Learning Lab in collaboration with Small Business leadership, enabling scalable, self-service onboarding for 1–10 user accounts.
- Design and deliver strategic courses for Tier 1 product launches within the Aircall Learning Lab.
- Contribute hands-on to strategic enablement initiatives when needed, particularly for priority launches or high-impact programs.
"},{"text":"Qualifications : ","content":"Deep expertise of the Aircall product portfolio, including Core, Integrations, and AI capabilities, with a proven ability to translate complex product concepts into clear, actionable enablement for different audiences.Demonstrated experience supporting or enabling GTM teams, customers, or partners within Aircall.Prior exposure to Product Enablement, Sales Enablement, Customer Education, Product Marketing, or Customer Success motions.Skilled in instructional design and content creation, developing learning materials, playbooks, and enablement resources tailored to diverse audiences and learning styles.Experience independently leading cross-functional initiatives, collaborating closely with Product, PMM, and Customer Marketing teams to drive impactful projects from strategy to execution.Comfortable taking ownership of both strategy and execution, effectively balancing big-picture thinking with hands-on implementationStrong communication and facilitation skills, with the ability to explain complex product and AI concepts to diverse audiences.Highly organized and adaptable, able to manage multiple priorities simultaneously, and comfortable thriving in an ever-changing, fast-paced environment"}],"text":"Team Lead, Product Enablement & Education","country":"AU","workplaceType":"hybrid","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"As Aircall continues its transition from a multi-product company to an AI-first platform, product complexity and expectations around value articulation are increasing for both sellers and buyers. Ensuring deep product understanding—across Core, Integrations, and AI—is now critical to driving adoption and growth.
To support this shift, we are investing further in our Product Enablement motion by hiring a Product Enablement & Education Team Lead to own the end-to-end Product Enablement motion across buyers and sellers, both strategically and operationally. This role combines team leadership, operating model ownership, and hands-on contribution to high-impact enablement and education initiatives. The role is central to ensuring our teams and customers can confidently understand, adopt, and articulate the full value of the Aircall platform and our AI suite of products.
","descriptionBodyPlain":"As Aircall continues its transition from a multi-product company to an AI-first platform, product complexity and expectations around value articulation are increasing for both sellers and buyers. Ensuring deep product understanding—across Core, Integrations, and AI—is now critical to driving adoption and growth.\n\nTo support this shift, we are investing further in our Product Enablement motion by hiring a Product Enablement & Education Team Lead to own the end-to-end Product Enablement motion across buyers and sellers, both strategically and operationally. This role combines team leadership, operating model ownership, and hands-on contribution to high-impact enablement and education initiatives. The role is central to ensuring our teams and customers can confidently understand, adopt, and articulate the full value of the Aircall platform and our AI suite of products.\n","hostedUrl":"https://jobs.lever.co/aircall/7b2d4b68-c277-4bd8-88cf-1595959c3724","applyUrl":"https://jobs.lever.co/aircall/7b2d4b68-c277-4bd8-88cf-1595959c3724/apply"},{"additionalPlain":"Why join us?\n\n🚀 Key moment to join Aircall in term of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. \nWe promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
","categories":{"commitment":"Permanent Full Time Employee","department":"Customer Experience","location":"Portugal Remote","team":"10006 - Support","allLocations":["Portugal Remote"]},"createdAt":1781797949725,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n\n\nAbout the Role:\n \nWe are recruiting a Technical Support Specialist who will work remotely from Portugal. \n \nAs a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white-glove service and support. \n \nOur team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams. \n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role:
\n
\nWe are recruiting a Technical Support Specialist who will work remotely from Portugal.
\n
\nAs a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white-glove service and support.
\n
\nOur team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams.
","id":"56e40611-379b-4410-9f0e-e7d8dcc39fbe","lists":[{"text":"Key Responsibilities:","content":"\n Receive and respond to escalate Customer cases regarding technical and functional questions or issues;\nHandle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound/outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution;\nAssist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation;\nWork closely with developers and product management colleagues to diagnose, understand, and resolve issues. Mitigate risks in potential features, and bring best practices to the Customer Support Team;\nTake ownership with internal and external stakeholders to define and resolve systemic issues, and suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements;\nMonitor Customer Support metrics to proactively identify trends and recurring issues. Follow up with customers to ensure ongoing high levels of satisfaction\n"},{"text":"Qualifications:","content":"\nAptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus);\nPossess good organizational skills and the ability to manage multiple issues simultaneously within a fast-paced and changing environment;\nPositive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment;\nWillingness to consistently improve and try different approaches and perspectives;\nEmpathetic and active listener, with the ability to see each situation from someone else’s viewpoint;\nAptitude to learn and support new products and features;\nMotivation to learn by yourself and seek knowledge.\n"},{"text":"Hard skills","content":"\nBasic understanding of telephony routing, including IVR, ACD, and DTMF;\nFoundational understanding of the OSI model;\nExperience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts. Familiarity with Zendesk and Atlassian products notability JIRA;\nFoundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS);\nAbility to read, parse and manipulate various technical formats including XML, EDI and CSV;\nFamiliarity with logging tools such as DataDog;\nFamiliarity with reporting tools such as Looker;\nAPI knowledge, using Postman, SOAPui and Webhooks;\nBrowser developer console troubleshooting and basic understanding of HTML;\nComfortable with SQL;\nExperience with CRM tools such as Salesforce, Hubspot, Zoho, etc.\n"},{"text":"Preferred experience","content":"\nStrong problem-solving, decision-making, and critical-thinking skills;\nYou are familiar with working in remote or hybrid environments;\nExcellent written and verbal communication skills;\nPrevious experience in a client-facing technical role for a SaaS or telecom business;\nAbility to convey complex ideas in layman's terms;\nComfortable multitasking in a fast-paced environment;\nFamiliar with organizing workflows and be process oriented;\nCommitted, ambitious, team player, and outcome-oriented.\n"}],"text":"Technical Support Specialist","country":"PT","workplaceType":"remote","opening":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"About the Role:
\n
\nWe are recruiting a Technical Support Specialist who will work remotely from Portugal.
\n
\nAs a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white-glove service and support.
\n
\nOur team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams.
","descriptionBodyPlain":"About the Role:\n \nWe are recruiting a Technical Support Specialist who will work remotely from Portugal. \n \nAs a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white-glove service and support. \n \nOur team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams. \n","hostedUrl":"https://jobs.lever.co/aircall/56e40611-379b-4410-9f0e-e7d8dcc39fbe","applyUrl":"https://jobs.lever.co/aircall/56e40611-379b-4410-9f0e-e7d8dcc39fbe/apply"},{"additionalPlain":"Why join us?\n \n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & benefits \n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n \nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n \nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n \nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n \nWant to know more about candidate privacy? Find our Candidate Privacy Notice here.\n","additional":"Why join us?
\n
\n🚀 Key moment to join Aircall in terms of growth and opportunities
\n💆♀️ Our people matter, work-life balance is important at Aircall
\n📚 Fast-learning environment, entrepreneurial and strong team spirit
\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
\n💵 Competitive salary package & benefits
\n🏨 Medical, dental, and vision insurance is 100% covered
\n📈 401k plan with company matching!
\n✈️ Unlimited PTO — take the time you need to come to work feeling great!
\n⭐️ Wellness, internet, and childcare reimbursements
\n💚 Generous parental leave policy
\n
\nDE&I Statement:
\nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
\n
\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
\n
\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
\n
\n","categories":{"commitment":"Permanent Full Time Employee","department":"Marketing","location":"Seattle Office","team":"11003 - Demand Generation","allLocations":["Seattle Office"]},"createdAt":1780872826961,"descriptionPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","description":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","id":"cee775a1-2ac3-4ed3-8fac-72b87a602dc3","lists":[{"text":"Responsibilities:","content":"\n\n
Build and update website pages using our CMS (Storyblok) and frontend framework (Next.js /Vercel stack)\n
Translate Figma designs and marketing briefs into pixel-perfect, responsive, and SEO-friendly web experiences\n
Collaborate with designers and content managers to execute A/B tests, optimize landing pages, and roll out new content blocks\n
Maintain technical hygiene by troubleshooting broken links, form integrations, performance issues, and UX bugs\n
Own staging environments and QA all site changes before publishing\n
Partner with Growth Engineering and Design to improve load speed, accessibility, and cross-browser compatibility\n
Monitor performance using Google Analytics, Hotjar, and other tools to support marketing insights\n\n
\n\n
1–3 years or more of experience in front-end development or website operations\n
Bachelor’s degree in Computer Science, Web Development, or a related field\n
Proficiency in HTML, CSS, JavaScript; familiarity with modern frameworks like React/Next.js \n
Experience working with headless CMS (e.g., Storyblok) and deployment tools like Vercel\n
Familiarity with SEO principles, conversion best practices, and UX basics\n
Detail-oriented, organized, and able to manage multiple site updates in a fast-paced, iterative environment\n
Strong communicator who can work cross-functionally and adapt to feedback quickly\n
Must be able to work in-person 3-days a week in our Bellevue location\n\n
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
\n
\nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
\n
\nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
\n
\nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
","openingPlain":"Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.\n \nOur momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.\n \nAircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.\nAt Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.\n \nHow we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.\n","descriptionBody":"","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/aircall/cee775a1-2ac3-4ed3-8fac-72b87a602dc3","applyUrl":"https://jobs.lever.co/aircall/cee775a1-2ac3-4ed3-8fac-72b87a602dc3/apply"}]