[{"title":"Customer Support","postings":[{"additionalPlain":"We offer amazing benefits that align with our values and culture at 15Five.\n \nYour Health & Wellbeing\nMedical, dental, vision with 15Five cost subsidy\nEmployer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs\nInclusive Benefits Stipend\nAccess to mental health and wellness resources\n \nYour Life\nFlexible Time Off Program\nGenerous paid leave for new parents\nMilitary leave\nPaid Company Holidays\nSabbatical Program\n \nYour Future\n401K with 4% Matching after 6 months\n \nYour Work Life\nRemote work\nWork with experts in leadership, culture, and personal development\n \n \nFor more information see:\nOur Mission, Vision, & Values -https://www.15five.com/about\nOur People and Culture -https://www.15five.com/about/careers\nOur Personal & Professional Development Resources -https://www.15five.com/resources/content-library\n \nReading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!\n \n15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.\n \nThe salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits. \n \nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.\n","additional":"We offer amazing benefits that align with our values and culture at 15Five.
\n
\nYour Health & Wellbeing
\nMedical, dental, vision with 15Five cost subsidy
\nEmployer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
\nInclusive Benefits Stipend
\nAccess to mental health and wellness resources
\n
\nYour Life
\nFlexible Time Off Program
\nGenerous paid leave for new parents
\nMilitary leave
\nPaid Company Holidays
\nSabbatical Program
\n
\nYour Future
\n401K with 4% Matching after 6 months
\n
\nYour Work Life
\nRemote work
\nWork with experts in leadership, culture, and personal development
\n
\n
\nFor more information see:
\n\n\n\n
\nReading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
\n
\n15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
\n
\nThe salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.
\n
\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
","categories":{"commitment":"Full Time Exempt","department":"Revenue Organization","location":"US, Remote","team":"Customer Support","allLocations":["US, Remote"]},"createdAt":1793821153292,"descriptionPlain":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.\n \n \nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory. \n \nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.\n \nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.\n\n\n15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.\n \nThis is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system.\n","description":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
\n
\n
\nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
\n
\nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
\n
\nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.
\n
\nThis is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system.
","id":"ea036e92-ddfa-437a-834e-b4b82286dbac","lists":[{"text":"What You'll Own","content":"\n
\n- \n
Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.
\n \n- \n
Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.
\n \n- \n
The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.
\n \n- \n
Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.
\n \n- \n
Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.
\n \n\n
\n\n
This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:\n
\nR&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.
\n\n
\nLeadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.
\n\n
\nSupport tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.
\n\n
\nThis role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.
\n\n
\nNew cross-team AI initiatives start with your manager, so they get prioritized before work begins.
\n\n\n
\n\n
\nQuality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen.
\n\n
\nKnowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.
\n\n
\nEscalation precision: when the AI hands off to a human, it lands in the right place with full context.
\n\n
\nOperability: every critical system has current runbooks and a functioning second; no single point of failure.
\n\n
\nPartner trust: tier leads, content, and product partners would say this function makes their work easier.
\n\n\n
\n\n
\n3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).
\n\n
\nA proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.
\n\n
\nAn experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.
\n\n
\nStrong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.
\n\n
\nCollaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.
\n\n
\nYou build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.
\n\n\n
Working Style
\n
\n
This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:
\n\n
check in before investing significant time in adjacent work,\n
surface risks to their manager as crisp recommendations rather than broad escalations, and\n
measure their impact by outcomes the team ships together rather than by territory.\n\n
We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.
\n
\n
AI Support Operations Manager- Annual Base Pay Range, US Full-Time \n
This role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.
\n
","salaryDescriptionPlain":"AI Support Operations Manager- Annual Base Pay Range, US Full-Time \nThis role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.\n","text":"AI Support Operations Manager","country":"US","workplaceType":"remote","opening":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
\n
\n
\nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
\n
\nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
\n
\nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
","openingPlain":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.\n \n \nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory. \n \nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.\n \nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.\n","descriptionBody":"15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.
\n
\nThis is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system.
","descriptionBodyPlain":"15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.\n \nThis is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system.\n","hostedUrl":"https://jobs.lever.co/15five/ea036e92-ddfa-437a-834e-b4b82286dbac","applyUrl":"https://jobs.lever.co/15five/ea036e92-ddfa-437a-834e-b4b82286dbac/apply"}]},{"title":"Engineering","postings":[{"additionalPlain":"We offer amazing benefits that align with our values and culture at 15Five.\n \nYour Health & Wellbeing\nMedical, dental, vision with 15Five cost subsidy\nEmployer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs\nInclusive Benefits Stipend\nAccess to mental health and wellness resources\n \nYour Life\nFlexible Time Off Program\nGenerous paid leave for new parents\nMilitary leave\nPaid Company Holidays\nSabbatical Program\n \nYour Future\n401K with 4% Matching after 6 months\n \nYour Work Life\nRemote work\nWork with experts in leadership, culture, and personal development\n \n \nFor more information see:\nOur Mission, Vision, & Values -https://www.15five.com/about\nOur People and Culture -https://www.15five.com/about/careers\nOur Personal & Professional Development Resources -https://www.15five.com/resources/content-library\n \nReading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!\n \n15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.\n \nThe salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits. \n \nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.\n","additional":"We offer amazing benefits that align with our values and culture at 15Five.
\n
\nYour Health & Wellbeing
\nMedical, dental, vision with 15Five cost subsidy
\nEmployer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
\nInclusive Benefits Stipend
\nAccess to mental health and wellness resources
\n
\nYour Life
\nFlexible Time Off Program
\nGenerous paid leave for new parents
\nMilitary leave
\nPaid Company Holidays
\nSabbatical Program
\n
\nYour Future
\n401K with 4% Matching after 6 months
\n
\nYour Work Life
\nRemote work
\nWork with experts in leadership, culture, and personal development
\n
\n
\nFor more information see:
\n\n\n\n
\nReading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
\n
\n15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
\n
\nThe salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.
\n
\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
","categories":{"commitment":"Full Time Exempt","department":"R&D","location":"US, Remote","team":"Engineering","allLocations":["US, Remote"]},"createdAt":1792170792681,"descriptionPlain":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.\n \n \nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory. \n \nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.\n \nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.\n","description":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
\n
\n
\nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
\n
\nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
\n
\nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
15Five is hiring a Senior DevOps Engineer to join the two-person DevOps team that runs all of 15Five's infrastructure. This is a high-ownership role - you will own cloud infrastructure, databases, CI/CD, reliability, security operations and our growing AI platform.
\nYou will scope and deliver projects, lead incidents, contribute to architecture decisions and help shape how 15Five deploys and governs AI tools across the company. You will work closely with engineering squads, IT, security and business teams.
\n
\nThe InfraSec & DevOps team covers security, IT and DevOps for 15Five, a leader in performance-management software. We favor automation over manual toil, infrastructure as code, clear documentation, blameless incident reviews and a sustainable on-call rotation.
\n
\nStrong candidates at the DevOps Engineer II level are also encouraged to apply.
","id":"e155aa0e-6327-49d4-b601-854174cad3ba","lists":[{"text":"Role & Responsibilities","content":"\n\n
\nCloud infrastructure: design, build, secure and troubleshoot AWS and EKS/Kubernetes, including provisioning, scaling, capacity planning, upgrades and cost optimization with Terraform and Helm.
\n\n
\nArchitecture: provide design input on infrastructure and systems for security, scalability, reliability and performance.
\n\n
\nDatabases: run PostgreSQL upgrades, backups, restore tests and tuning.
\n\n
\nCI/CD and release engineering: build and improve the pipelines that ship code to production.
\n\n
\nReliability and incidents: own Datadog observability and alerting, take part in the on-call rotation (including scheduled after-hours coverage), respond to incidents and lead post-incident reviews.
\n\n
\nDisaster recovery: maintain and test backups, failover and DR plans.
\n\n
\nSecurity and compliance: manage access and secret rotation, patch vulnerabilities, configure Cloudflare network/VPN and email and domain security (MTA-STS), and support audits.
\n\n
\nAI platform and governance: deploy and secure MCP servers, LLM integrations and agent frameworks; build AI workflow automations; manage prompts, skills and evals in our Prompt Test Manager; enforce least-privilege access; track AI usage and spend; help shape AI policy; and administer AI tools across the company.
\n\n
\nConfiguration management: maintain Ansible for user access and server configuration, and automate repeatable work.
\n\n
\nCross-functional support: resolve requests from engineering and business teams, including internal systems, vendor integrations and access provisioning.
\n\n
\nProjects and documentation: scope and deliver infrastructure, operations and AI projects, and keep runbooks and Guru current.
\n\n\n
\n
What Success Looks Like
\n
\n\n
\n3 months: onboarded, on the on-call rotation, handling cross-team requests and reviewing infrastructure changes.
\n\n
\n6 months: running incidents end to end, leading a DR or restore test, and owning AI platform operations.
\n\n
\n12 months: independently delivering major reliability, security or cost projects and helping guide DevOps direction.
\n\n\n
\n
5+ years in DevOps, SRE or infrastructure engineering for Senior (3+ years for DevOps Engineer II).
\n\n\nDeep hands-on experience with AWS and Linux, and with running production Kubernetes (EKS preferred).
\n\n\nInfrastructure as code with Terraform (Terragrunt a plus) and Helm.
\n\n\nExperience building and maintaining CI/CD pipelines.
\n\n\nConfiguration management with Ansible.
\n\n\nStrong scripting in Python and/or Bash, and Git-based workflows.
\n\n\nMonitoring and alerting with Datadog or similar tools, plus hands-on on-call and incident response experience.
\n\n\nPostgreSQL administration: upgrades, backups, restores and performance tuning.
\n\n\nPractical security operations: IAM and access management, secrets, patching and network configuration.
\n\n\nClear written and verbal communication with technical and non-technical people.
\n\n\nComfort owning projects end to end on a small team.
\n\n\n
\n
\nAdditional Nice to Haves:
\n\n\n
\nExperience deploying or securing AI tooling: MCP servers, LLM APIs, agent frameworks or prompt evaluation pipelines.
\n\n
\nExperience with AI governance: access controls, usage and cost tracking, or acceptable-use policies.
\n\n
\nCloudflare (Zero Trust/VPN, DNS) and email security (SPF, DKIM, DMARC, MTA-STS).
\n\n
\nExperience supporting SOC 2 or ISO 27001 audits.
\n\n
\nDisaster recovery testing and multi-region resilience.
\n\n
\nFamiliarity with Django or other Python web applications.
\n\n
\nExperience supporting distributed teams across US and EU time zones.
\n\n\n
\n\n
\nCloud and containers: AWS (EKS, RDS/PostgreSQL), Kubernetes, Docker
\n\n
\nInfrastructure as code and configuration: Terraform/Terragrunt, Helm/Helmfile, Ansible
\n\n
\nDelivery: CI/CD pipelines, Git
\n\n
\nObservability: Datadog, VictorOps on-call paging
\n\n
\nNetwork and security: Cloudflare, DNS, MTA-STS
\n\n
\nAI: MCP servers, LLM integrations, Prompt Test Manager
\n\n
\nCollaboration: Jira, Slack, Google Workspace, Guru
\n\n\n
\n
This is a full-time role that works Monday through Friday during regular business hours (flexible), plus a shared weekly on-call rotation with scheduled after-hours coverage.
\n
Occasional early-morning or evening meetings support US and EU teammates is expected.
\n
\n
Annual Base Pay Range, US Full-Time Senior DevOps Engineer.
\n
This role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.
\n
15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
\n
\n
\nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
\n
\nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
\n
\nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
","openingPlain":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.\n \n \nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory. \n \nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.\n \nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.\n","descriptionBody":"15Five is hiring a Senior DevOps Engineer to join the two-person DevOps team that runs all of 15Five's infrastructure. This is a high-ownership role - you will own cloud infrastructure, databases, CI/CD, reliability, security operations and our growing AI platform.
\nYou will scope and deliver projects, lead incidents, contribute to architecture decisions and help shape how 15Five deploys and governs AI tools across the company. You will work closely with engineering squads, IT, security and business teams.
\n
\nThe InfraSec & DevOps team covers security, IT and DevOps for 15Five, a leader in performance-management software. We favor automation over manual toil, infrastructure as code, clear documentation, blameless incident reviews and a sustainable on-call rotation.
\n
\nStrong candidates at the DevOps Engineer II level are also encouraged to apply.
","descriptionBodyPlain":"","hostedUrl":"https://jobs.lever.co/15five/e155aa0e-6327-49d4-b601-854174cad3ba","applyUrl":"https://jobs.lever.co/15five/e155aa0e-6327-49d4-b601-854174cad3ba/apply"}]},{"title":"Marketing","postings":[{"additionalPlain":"We offer amazing benefits that align with our values and culture at 15Five.\n \nYour Health & Wellbeing\nMedical, dental, vision with 15Five cost subsidy\nEmployer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs\nInclusive Benefits Stipend\nAccess to mental health and wellness resources\n \nYour Life\nFlexible Time Off Program\nGenerous paid leave for new parents\nMilitary leave\nPaid Company Holidays\nSabbatical Program\n \nYour Future\n401K with 4% Matching after 6 months\n \nYour Work Life\nRemote work\nWork with experts in leadership, culture, and personal development\n \n \nFor more information see:\nOur Mission, Vision, & Values -https://www.15five.com/about\nOur People and Culture -https://www.15five.com/about/careers\nOur Personal & Professional Development Resources -https://www.15five.com/resources/content-library\n \nReading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!\n \n15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.\n \nThe salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits. \n \nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.\n","additional":"We offer amazing benefits that align with our values and culture at 15Five.
\n
\nYour Health & Wellbeing
\nMedical, dental, vision with 15Five cost subsidy
\nEmployer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
\nInclusive Benefits Stipend
\nAccess to mental health and wellness resources
\n
\nYour Life
\nFlexible Time Off Program
\nGenerous paid leave for new parents
\nMilitary leave
\nPaid Company Holidays
\nSabbatical Program
\n
\nYour Future
\n401K with 4% Matching after 6 months
\n
\nYour Work Life
\nRemote work
\nWork with experts in leadership, culture, and personal development
\n
\n
\nFor more information see:
\n\n\n\n
\nReading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
\n
\n15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
\n
\nThe salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.
\n
\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
","categories":{"commitment":"Full Time Exempt","department":"Revenue Organization","location":"US, Remote","team":"Marketing","allLocations":["US, Remote"]},"createdAt":1794245209874,"descriptionPlain":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.\n \n \nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory. \n \nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.\n \nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.\n\n\nThe Staff Product Marketing Manager will define and own 15Five’s story as we move from established performance management messaging toward a future where AI makes HR and performance management processes more efficient. This person will build the narrative from the top down (company story, AI point of view, problems we solve, and proof) and connect our AI products into one clear portfolio story. Partnering closely with marketing, Sales, Product, and Customer experience.\n \nThey will test messaging with buyers, carry it through to the website, demand programs, sales narratives, and launches, and show that it works through new-logo pipeline, win rate, and customer adoption and retention. \n","description":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
\n
\n
\nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
\n
\nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
\n
\nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
The Staff Product Marketing Manager will define and own 15Five’s story as we move from established performance management messaging toward a future where AI makes HR and performance management processes more efficient. This person will build the narrative from the top down (company story, AI point of view, problems we solve, and proof) and connect our AI products into one clear portfolio story. Partnering closely with marketing, Sales, Product, and Customer experience.
\n
\nThey will test messaging with buyers, carry it through to the website, demand programs, sales narratives, and launches, and show that it works through new-logo pipeline, win rate, and customer adoption and retention.
","id":"337e1d89-ddc2-4ddd-98fe-6b1149243f48","lists":[{"text":"KEY OUTCOMES","content":"\n
Outcome 1: Define, test, and secure approval of 15Five’s company story
\n\n
\nWithin the first 90 days, review the interim website messaging against buyer research and recommend what to keep or change
\n\n
\nDeliver a top-down company narrative (company story, AI point of view, problems we solve, proof) approved by the CEO
\n\n
\nEstablish 15Five’s voice and tone direction
\n\n\n
Outcome 2: Connect our AI products into one portfolio story
\n\n
\nBuild a portfolio framework that maps each AI product to the performance management and people management problems it solves, approved by the executive sponsor
\n\n
\nMaintain one approved product narrative that Product, Sales, and Marketing all work from
\n\n
\nEnsure every published product claim has passed accuracy review
\n\n
\nPlace each new AI product into the portfolio story as it reaches market
\n\n\n
Outcome 3: Turn messaging into new-logo demand and customer adoption
\n\n
\nTest core messaging with buyers before broad rollout, and use the results to guide internal decision making
\n\n
\nSupply the narrative and content for product launches and the related enablement
\n\n
\nDeliver win/loss and competitive insights, battle cards, and objection handling, including price and objections
\n\n
\nEstablish baselines and report on messaging resonance using pipeline, win rate, and adoption at each scheduled positioning review
\n\n\n
\n
Outcome 4: Set customer proof standards and inform pricing and packaging
\n\n
\nSet customer story criteria and the interview guide in partnership with content marketing and the marketing team.
\n\n
\nProvide market, buyer, and competitive input to pricing and packaging decisions
\n\n\n
\n
Strategic Narrative & Positioning
\n\n
\nRepositions an established brand without alienating current customers. Builds the story from the company level down before working on product-level messaging, and frames AI around the problems it solves for HR leaders and managers, never AI for its own sake.
\n\n\n
Customer & Buyer Obsession
\n\n
\nIs obsessed with the unmet needs in performance management and people management. Grounds messaging in what buyers and customers actually experience.
\n\n\n
Evidence-Based Judgment
\n\n
\nSettles disagreements with buyer message testing, win/loss interviews, and call evidence. Does not treat internal opinion (including executive opinion) or AI-generated output as buyer evidence, and does not let research delay timely recommendations.
\n\n\n
Executive Influence
\n\n
\nLeads the writing on a story many senior leaders have opinions about. Pulls the useful part out of conflicting views, presents a clear recommendation, and holds it under pressure without becoming defensive. Knows when to escalate and when to keep negotiating.
\n\n\n
AI & Technical Translation
\n\n
\nUnderstands AI well enough to translate capabilities accurately without overselling. Builds credibility with the CTO and Director of Product, cuts product detail without losing accuracy, and separates accuracy feedback from preferences about framing.
\n\n\n
Writing, Voice & Tone
\n\n
\nExceptional writer with a strong sense of voice and tone. Sets the standard that others apply across web, campaigns, sales materials, and customer stories.
\n\n\n
Cross-Functional Partnership & Execution
\n\n
\nCarries strategy through to execution with demand generation, content, design, and Enablement. Earns sellers’ trust by joining real deals and turns Sales’ instincts into testable hypotheses. Builds on work in progress rather than starting over.
\n\n\n
Prioritization & AI-Enabled Productivity
\n\n
\nAssesses trade-offs and agrees on priorities before taking on new work. Uses AI to build frameworks and run research, competitive analysis, and buyer analysis quickly.
\n\n\n
10–12+ years in B2B SaaS product marketing, including at least one company-level repositioning
\n\n\nTrack record making AI or technically complex products clear and credible to business buyers; HR tech experience is a strong plus
\n\n\nExperience bringing conflicting senior stakeholders to alignment using evidence
\n\n\nHands-on buyer research, message testing, win/loss, and competitive analysis
\n\n\nPortfolio or solution messaging across multiple products
\n\n\nA writing portfolio that shows a strong command of voice and tone
\n\n\nConfident without ego; comfortable building on work already in progress
\n\n"},{"text":"SCHEDULE/WORK LOCATION","content":"\n
This is a full-time, salaried exempt position.
\n
The typical work week will be Monday through Friday, between the hours of 8:00 am and 5:00 pm (flexible), working an expected 40+ hours/week. Ability to accommodate early-morning or after-hours meetings at least 4 days a week is a must due to collaboration across various time zones.
\n
\n
Annual Base Pay Range, US Full-Time Staff Product Marketing Manager.
\n
This role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.
\n
15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
\n
\n
\nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
\n
\nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
\n
\nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
","openingPlain":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.\n \n \nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory. \n \nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.\n \nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.\n","descriptionBody":"The Staff Product Marketing Manager will define and own 15Five’s story as we move from established performance management messaging toward a future where AI makes HR and performance management processes more efficient. This person will build the narrative from the top down (company story, AI point of view, problems we solve, and proof) and connect our AI products into one clear portfolio story. Partnering closely with marketing, Sales, Product, and Customer experience.
\n
\nThey will test messaging with buyers, carry it through to the website, demand programs, sales narratives, and launches, and show that it works through new-logo pipeline, win rate, and customer adoption and retention.
","descriptionBodyPlain":"The Staff Product Marketing Manager will define and own 15Five’s story as we move from established performance management messaging toward a future where AI makes HR and performance management processes more efficient. This person will build the narrative from the top down (company story, AI point of view, problems we solve, and proof) and connect our AI products into one clear portfolio story. Partnering closely with marketing, Sales, Product, and Customer experience.\n \nThey will test messaging with buyers, carry it through to the website, demand programs, sales narratives, and launches, and show that it works through new-logo pipeline, win rate, and customer adoption and retention. \n","hostedUrl":"https://jobs.lever.co/15five/337e1d89-ddc2-4ddd-98fe-6b1149243f48","applyUrl":"https://jobs.lever.co/15five/337e1d89-ddc2-4ddd-98fe-6b1149243f48/apply"}]},{"title":"Sales","postings":[{"additionalPlain":"We offer amazing benefits that align with our values and culture at 15Five.\n \nYour Health & Wellbeing\nMedical, dental, vision with 15Five cost subsidy\nEmployer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs\nInclusive Benefits Stipend\nAccess to mental health and wellness resources\n \nYour Life\nFlexible Time Off Program\nGenerous paid leave for new parents\nMilitary leave\nPaid Company Holidays\nSabbatical Program\n \nYour Future\n401K with 4% Matching after 6 months\n \nYour Work Life\nRemote work\nWork with experts in leadership, culture, and personal development\n \n \nFor more information see:\nOur Mission, Vision, & Values -https://www.15five.com/about\nOur People and Culture -https://www.15five.com/about/careers\nOur Personal & Professional Development Resources -https://www.15five.com/resources/content-library\n \nReading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!\n \n15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.\n \nThe salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits. \n \nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.\n","additional":"We offer amazing benefits that align with our values and culture at 15Five.
\n
\nYour Health & Wellbeing
\nMedical, dental, vision with 15Five cost subsidy
\nEmployer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
\nInclusive Benefits Stipend
\nAccess to mental health and wellness resources
\n
\nYour Life
\nFlexible Time Off Program
\nGenerous paid leave for new parents
\nMilitary leave
\nPaid Company Holidays
\nSabbatical Program
\n
\nYour Future
\n401K with 4% Matching after 6 months
\n
\nYour Work Life
\nRemote work
\nWork with experts in leadership, culture, and personal development
\n
\n
\nFor more information see:
\n\n\n\n
\nReading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
\n
\n15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
\n
\nThe salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.
\n
\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
","categories":{"commitment":"Full Time","department":"Revenue Organization","location":"US, Remote","team":"Sales","allLocations":["US, Remote"]},"createdAt":1790956796024,"descriptionPlain":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.\n \n \nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory. \n \nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.\n \nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.\n\n\nIn this role, you will serve as the Technical Closer and Strategic Co-Pilot for 15Five’s revenue team, covering both Mid-Market and Enterprise segments. You are not a \"demo jockey\"; you are a revenue partner and a solution builder. Working alongside Account Executives (AEs), you will secure the \"Tech Win\" by validating complex requirements, navigating global HRIS integrations, and translating high-level HR philosophy into technical reality for organizations ranging from mid-sized disruptors to large-scale enterprises.\n \nWe are looking for an ambitious, high-grit professional who has a passion for building—whether that’s mapping out a complex API integration or shaping the \"vibe\" and functionality of a new product feature.\n \nReports to: VP, Sales and Partnerships \n","description":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
\n
\n
\nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
\n
\nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
\n
\nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
In this role, you will serve as the Technical Closer and Strategic Co-Pilot for 15Five’s revenue team, covering both Mid-Market and Enterprise segments. You are not a \"demo jockey\"; you are a revenue partner and a solution builder. Working alongside Account Executives (AEs), you will secure the \"Tech Win\" by validating complex requirements, navigating global HRIS integrations, and translating high-level HR philosophy into technical reality for organizations ranging from mid-sized disruptors to large-scale enterprises.
\n
\nWe are looking for an ambitious, high-grit professional who has a passion for building—whether that’s mapping out a complex API integration or shaping the \"vibe\" and functionality of a new product feature.
\n
\nReports to: VP, Revenue and Emerging AI
","id":"b6a27c02-0e49-415f-892e-b70d2bd45bc1","lists":[{"text":"Key Responsibilities","content":"\n
1. Strategic Co-Piloting & Deal Strategy (High Focus)
\n\n
\nProactive Partnership: Embed yourself in the sales cycle as a revenue partner. Adapt to various sales styles and actively elevate deal strategy on every call, from quick-moving mid-market deals to long-cycle enterprise evaluations.
\n\n
\nPrep Authority: Hold AEs accountable for deep discovery. You have the authority to \"push back on prep\" to ensure every demonstration is strategically aligned with the prospect's pain points.
\n\n
\nThe \"Cleanup\" & Reality Checks: Skillfully manage expectations if a prospect has been over-promised. Diplomatically navigate workarounds that solve the core pain point without stalling the deal.
\n\n
\nClosing: Recognize buying signals and execute the \"Technical Close\" by confidently removing any lingering technical friction.
\n\n\n
2. Technical Execution & Integration Building (High Focus)
\n\n
\nSegment-Specific Demonstrations: Conduct high-stakes demos tailored to the audience—from agile Mid-Market teams to complex Enterprise committees. Showcase edge cases, bespoke workflows, and \"art of the possible\" configurations that address global scale.
\n\n
\nIntegration Architecture & Construction: Serve as the authority on the HRIS ecosystem (Workday, UKG, ADP, etc.). You don't just talk about data flows; you enjoy building and scoping API/SFTP integrations live to remove technical friction for IT stakeholders.
\n\n
\nProduct Prototyping: Act as a \"builder\" within the sales process. Configure bespoke Proof of Concepts (POCs) and environments that reflect the specific culture and \"vibe\" of a prospect’s organization, regardless of size.
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\nSecurity & Compliance: Confidently navigate security questionnaires (GDPR, SOC2, PII) and enterprise-grade procurement processes without needing constant support from InfoSec.
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3. Content Creation & Market Intelligence (Medium Focus)
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\nSales Enablement: Create \"micro-demos\" (Loom/Vidyard) and annotated assets to arm internal champions with the tools to sell 15Five when you aren’t in the room.
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\nVoice of the Market: Act as a bridge between Sales and Product. Influence the roadmap by documenting product gaps, integration blockers, and \"vibe\" shifts in the market to ensure our product stays ahead of the curve.
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\nThe \"Builder\" Mindset: A genuine desire or experience in building products or API integrations. You enjoy the \"how it works\" as much as the \"how it sells.\"
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\nIntegration Fluency: Demonstrated ability to work with APIs, SFTP, SSO, and data migration. You should be comfortable using tools like Postman to validate workflows.
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\nSales Grit & Ambition: We value \"hunger\" over years of experience. You should view yourself as part of a sales engine, understanding deal velocity and urgency across different market segments.
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\nHR Domain Empathy: Ability to speak the language of HR buyers (calibration, competency matrices, flight risk) and translate it for IT buyers.
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\nAdaptability: Comfortable in a fast-paced environment where you may need to \"call an audible\" during a live demo or build a custom environment late in the day to keep a deal moving.
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\nTechnical/Building: Postman (API testing), HRIS Ecosystem (Workday, ADP, UKG, etc.), Demo Automation Tools (Postman)
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\nCommunication: Slack, Loom, Vidyard.
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\nSales/CRM: Salesforce, Gong
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\nAI: Claude, ChatGPT, Cursor, etc
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Annual On-Target Earning Pay Range, US Full-Time - Solutions Consultant.
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Annual OTE consists of base pay and variable components. This role's Total Rewards package includes participation in equity awards and comprehensive benefit and wellbeing offerings.
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15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
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\nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
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\nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
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\nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
","openingPlain":"15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use,
delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.\n \n \nA career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory. \n \nWe’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.\n \nIf you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.\n","descriptionBody":"In this role, you will serve as the Technical Closer and Strategic Co-Pilot for 15Five’s revenue team, covering both Mid-Market and Enterprise segments. You are not a \"demo jockey\"; you are a revenue partner and a solution builder. Working alongside Account Executives (AEs), you will secure the \"Tech Win\" by validating complex requirements, navigating global HRIS integrations, and translating high-level HR philosophy into technical reality for organizations ranging from mid-sized disruptors to large-scale enterprises.
\n
\nWe are looking for an ambitious, high-grit professional who has a passion for building—whether that’s mapping out a complex API integration or shaping the \"vibe\" and functionality of a new product feature.
\n
\nReports to: VP, Revenue and Emerging AI
","descriptionBodyPlain":"In this role, you will serve as the Technical Closer and Strategic Co-Pilot for 15Five’s revenue team, covering both Mid-Market and Enterprise segments. You are not a \"demo jockey\"; you are a revenue partner and a solution builder. Working alongside Account Executives (AEs), you will secure the \"Tech Win\" by validating complex requirements, navigating global HRIS integrations, and translating high-level HR philosophy into technical reality for organizations ranging from mid-sized disruptors to large-scale enterprises.\n \nWe are looking for an ambitious, high-grit professional who has a passion for building—whether that’s mapping out a complex API integration or shaping the \"vibe\" and functionality of a new product feature.\n \nReports to: VP, Sales and Partnerships \n","hostedUrl":"https://jobs.lever.co/15five/b6a27c02-0e49-415f-892e-b70d2bd45bc1","applyUrl":"https://jobs.lever.co/15five/b6a27c02-0e49-415f-892e-b70d2bd45bc1/apply"}]}]